Enterprise Connect 2023

Avocor is a global leader in collaboration solutions, creating technology that enables people to experience deeper team engagement in meetings, in-person or remotely. We strive to develop solutions that answer the common issues facing the modern workplace through technology that stimulates creativity and fosters teamwork.

Website
www.avocor.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Desktop
• Video: Room Systems

DTEN is changing the way people connect and collaborate through immersive, video-first hardware and subscription services. Our solutions are found in businesses, schools, homes and hybrid environments worldwide, delivering intuitive, high-quality and real-life video conference experiences for every meeting space. As a recipient of multiple international awards, DTEN is recognized for plug-and-play simplicity, superior audio visual clarity, and fluent, elegant designs. DTEN was founded in 2015 and headquartered in San Jose, California; Zoom Video Communications, Inc. is an investor. Find more at www.DTEN.com.

Website
dten.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems

EPOS designs, manufactures, and sells high-end audio and video solutions for business professionals and gamers around the world. Based on decades of psychoacoustic research, EPOS designs audio and video solutions with unique algorithms and acoustics that provide the best conditions for the brain, enabling professional users to communicate and collaborate effectively with better concentration and less energy spent. Owned by the world-leading hearing healthcare and audio technology group, Demant, and with headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries.

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Unified Communications
• Video: Desktop
• Video: Room Systems

Huddly is a technology company that creates tools for team collaboration. Based in Oslo, Norway, we combine expertise across the fields of design, hardware, software, and artificial intelligence. Our smart cameras are designed to make it easier and better for people to communicate with each other. Huddly's solutions with industry-leading partners enable high-quality video experiences on all major collaboration platforms. Contact us at americas@huddly.com and let's talk about smart cameras.

Website
www.huddly.com

Social Networks

Products/Services Offered

• AI/Analytics
• A/V Meeting Room Technologies

Legrand | AV brands create amazing AV experiences through innovative solutions and exceptional service. As industry leaders and partners, our brands unite to form a union that is greater than the sum of its parts to provide a comprehensive offering that connects people through technology in education, corporate, house of worship, government and more. We are committed to a culture of sustainability both globally and locally. Thank you for stopping by. C2G | Chief | Da-Lite | Luxul | Middle Atlantic Products | Vaddio

Website
www.legrandav.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems

Lenovo delivers a full portfolio of PCs and tablets, monitors, accessories, smartphones, smart home and smart collaboration solutions, augmented and virtual reality (AR/VR), commercial Internet of Things (IoT), software, services, and smart infrastructure data center solutions around the world. The rise of hybrid work has accelerated the transformation of the workplace, customers are looking for smarter solutions from trusted technology partners they can deploy and scale to keep their people connected and collaborating. Lenovo Smart Collaboration is dedicated to meeting equity, providing tools for teams to meet everywhere, for everyone, every time and leading the way in Intelligent Transformation. Lenovo delivers smarter technologies that improve the way our enterprise customers connect and work.

Website
techtoday.lenovo.com/us/en/smart-collaboration

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Customer Engagement Platform empowers businesses to deliver trusted customer experiences through voice, video, and other digital engagement channels. Our customers’ trust in LinkLive is built on our team’s exceptional expertise, decades of customer-tested security, and modern AI to ensure positive outcomes.

Website
linklive.ai

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

MXL is a leading manufacturer of professional communications hardware for meeting rooms, web conferencing, and huddle rooms. MXL’s award winning AC-Series USB microphones are renown for providing crystal-clear speech intelligibility and user-focused design. For more information, visit www.mxlmics.com. MXL Microphones is a division of Marshall Electronics, Inc., headquartered in Torrance, California. For more information, visit www.marshall-usa.com.

Website
mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Part of HP’s portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting – anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com.

Website
poly.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

At Sennheiser, we aim to shape the future of audio by creating unique sound experiences for our customers. With over 77 years of experience, we are the first choice for advanced audio technology that makes collaboration and learning easier.

Website
www.sennheiser.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Video: Room Systems

Shure has been a leading global audio equipment manufacturer for nearly a century, known for quality, performance, and durability. Our product range includes wireless microphone systems, in-ear monitors, headphones, conferencing systems, and more. For critical listening or high-stakes moments on stage, in the studio, and the meeting room, you can always rely on Shure. We are proud to serve a wide range of customers, including AV integrators and IT managers that equip small and mid-sized organizations to large Fortune 500 companies, audio production teams traveling with the largest entertainment acts in the world, and the most innovative creators and influencers.

Website
www.shure.com/meetings

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Products

• Stem Ecosystem

  Discover the ecosystem that gives you the freedom to create, manage, and scale your collaboration space audio for an effortless experience in any room. With the Stem Ecosystem, you'll receive everything you need to quickly set up a top-quality, affordable audio system.

• Microflex Ecosystem

  Endlessly flexible, for the most demanding spaces. From microphones to DSPs to loudspeakers, the Shure Microflex Ecosystem offers a complete portfolio of networked audio solutions that can be precisely tailored to your needs, for best in-class collaboration experiences in any room.

• MXA920

  Meet the MXA920 ceiling array microphone. Automatic Coverage™ technology requires no setup yet gives you precise control of audio capture if desired. With next-generation array architecture for enhanced directional pickup and more natural speech, the MXA920 is easy to use and quick to deploy for AV conferencing, camera tracking, voice lift, or sound reinforcement.

• IntelliMix® Room

  Introducing IntelliMix® Room, software-based audio processing for AV conferencing. With no DSP hardware required, installs are simpler, and meeting spaces are cleaner with vastly improved audio. IntelliMix Room is certified for use with Zoom and Microsoft Teams. With the latest update to IntelliMix 4.0, download, activate your free built-in 90-day trial, and set up your room – all in under 5 minutes. Enjoy premium, easy conferencing today.

• MV7

  The MV7 is designed to deliver professional and clear sound for remote work from home scenarios such as conferencing, podcasting, and video narration. It is Zoom certified, providing authoritative sound for your virtual meetings and collaborations.

SCT manufactures extension and signal processing solutions that deliver Audio, Video, USB, Power, IR and Control over a single CAT6 cable up to 100 meters, fully supporting PTZ camera and signal device solutions from major manufacturers. Our RemoteCam solution kits include all interconnect cables, power and modules (less CAT cable) required for typical installations. The RemoteTableKit series supports Cisco and Poly for HDMI, Ethernet/POE, Audio I/O, USB and microphone extension over a single CAT6 up to 100 meters. SCT also manufacturers a variety of on-wall, in-wall recessed and ceiling mounts designed to minimize their appearance, leaving only the camera visible.

Website
www.soundcontrol.net

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

Products

• RTK-X57

  The RTK-X57 is designed to bring the inputs from the Poly Studio/X50/X70 right to the table. The RTK-X57 extends power, HDMI for content, TC8 Ethernet and Power, Audio I/O, USB & Poly Expansion Microphone over a CAT cable up to 100 meters

• RC-SDA+ Camera Bridge

  The RC-SDA+ is designed to work with Poly cameras and Poly Group Series Codecs. You now have expanded options for meeting rooms, including using Poly cameras for BOYD soft codec integration or HDMI distribution. The RC-SDA+ is compatible with Zoom Rooms and can translate USB PTZ commands into Poly PTZ camera protocol It can also translate VISCA PTZ commands from serial joystick controllers into Poly PTZ camera protocol, as well as facilitating control from a 3rd party control system. Additional features include multiple digital and analog audio routing options and more.

• USB3-1x2

  The USB3-1x2 is a USB3 switch which provides smart switching between a USB camera and two USB host computers. This allows a single integrated camera/speaker/mic system to automatically switch over from a resident room PC to a guest laptop for soft codec applications.

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Website
www.webex.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

X2O Media provides technology to build virtual collaboration solutions and unified visual communication solutions for higher education and corporations across the globe. The award-winning X2O Platform represents a new category of communication tools that improves how enterprises and learning institutions engage with their employees and students. X2O Media’s collaboration technology has helped organizations like Nestlé, IMD Business School, HEC Montréal, and City of London Freemen’s School set a new standard for hybrid meetings, training and learning. X2O Media is part of the STRATACACHE family of digital media/marketing technology companies and is headquartered in Montréal, Canada.

Website
www.x2omedia.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications

Products

• X2O OneRoom

  X2O OneRoom is a meeting, collaboration and training solution designed for the hybrid workplace. In comparison to traditional video conferencing platforms, OneRoom creates an immersive and dynamic real-time hybrid experience that ensures equity and representation for in-room and remote attendees. To further enhance the hybrid experience, OneRoom offers distinguishing features such as, Connected Spaces and Hybrid Breakout Pods. Find out more at Booth 2314.

• Employee Communication

  In today’s hybrid workplace, it is more important than ever for employees to access business-critical information wherever and whenever they need it. X2O Media employee communication solutions of connected desktop, connected mobile and real-time notifications are turnkey and easy to use, allowing you to send the right information or alert to any screen, mobile, video wall or digital display. X2O Media employee communication applications include: ? Connected mobile ? Real-time notifications and alerts ? X2O for Microsoft Teams App

• Corporate Communication

  Communicating key messages in a timely manner to your audience is always a good thing. Sharing these messages through digital signage is often the easiest and most interactive way to engage and create a “wow” factor. Impress your audience with X2O Media’s range of interactive solutions that deliver engagement. X2O Media offers interactive, scalable and versatile end-to-end corporate communications solutions such as; - Enterprise Digital Signage - Interactive Video Wall - Experience Centers - Wayfinding Solution - X2O Room Scheduling

• Business Intelligence Dashboard

  The digital workplace offers companies new ways to connect and engage with employees. Interactive dashboards with dynamic visuals ensure important company news and KPIs are delivered. Using visual elements such as charts and graphs to illustrate complex and raw data enables teams to visualize and understand trends to improve decision-making and business performance. Business intelligence dashboards features: - Enable non-technical staff to create dynamic dashboard channels - Link to internal data sources such as SAP, Oracle and SharePoint - Connect sales teams to CRM systems - Add user-generated content from social media sites - Create interactive dashboards and publish on any screen including mobile devices

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Room Systems
• WebRTC

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Contact centers face growing demands from every angle. Customers want more empathetic, personalized experiences across many channels—and will leave your brand after only two negative interactions.* Businesses are counting on the contact center to deliver. And everyone from marketing to supply chain is hungry for customer-centric business intelligence. Calabrio ONE gives you an integrated solution to turn challenges into competitive advantages—and deliver powerful value to your business.

• Calabrio Call Recording

  The way consumers interact with brands has changed: 97% of consumers say contact center experiences are now central to brand perception. As more consumers seek out digital-first interactions, Calabrio Call Recording helps you make the most of the virtual front door to your company. Capture voice-of-customer insights across digital and traditional channels, so you can understand how to deepen loyalty, expand market share, and build customer-centric growth strategies.

• Calabrio Quality Management

  Consumers today expect more and forgive less. Calabrio Quality Management gives contact centers the AI-powered toolset to understand where (and how) they can get better. Workforce requirements have also changed. Remote and hybrid work expose the shortfalls of outdated contact center solutions. You must be able to monitor and develop employees from anywhere. A successful quality and coaching program driven by automation and analytics keeps employees engaged and customers happy.

• Workforce Management

  The “new normal” is anything but business as usual for contact centers. Unprecedented labor challenges, the growing pains of remote/hybrid work models, and C-suite pressure to drive efficiencies through automation are all top of mind. Plus, customers expect more all around: more channels, more personalization, more empathy, and faster resolutions. Calabrio delivers analytics- and AI-powered contact center workforce management tools that help you maximize the potential of your people and rise to the challenges of this evolved world of work.

• Calabrio Analytics

  Contact centers face relentless challenges of more: more channels, more complicated interactions, and higher expectations all around. Calabrio Analytics harnesses the power of your data to unravel these complexities—and shortens the time from insight to action so you can make smart, data-driven decisions at the speed that business today demands.

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before.

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Analyze

  CallMiner Analyze is the customizable dashboard for your CallMiner Eureka platform. AI makes it easier for organizations to automatically score 100% of calls, chats, email and other text-based interactions, and to identify the most impactful insight for business improvement.

• Coach

  CallMiner Coach makes it easier to monitor, understand and optimize agent performance at scale. By gaining deep understanding into agent and customer interactions, supervisors can identify performance trends, target behavior for guidance or reinforcement, and create a persistent culture of improvement.

• Alert

  CallMiner Alert automatically notifies agents or supervisors based on customer interaction indicators. Customer behaviors are uncovered and used to drive action while a call is in progress to alter the course of an interaction and improve outcomes.

• Capture

  CallMiner Capture enables high fidelity speaker separated audio to be accurately transcribed and redacted in real time. Capture works in parallel with legacy call recording systems by enabling stereo for speaker separation with uncompressed audio acquisition at scale, powering quicker and more accurate speech analytics.

• Visualize

  CallMiner Visualize enables organizations to visually explore conversation analytics data, create sharable presentations that demand attention and encourage action within and beyond the contact center. An upgrade component for CallMiner Analyze, Visualize leverages data to tell your story of customer interactions.

CallRail is the lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use real-time insights to optimize their marketing.

Website
www.callrail.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging

Solutions and expertise for your success CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on premise and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Edify delivers an all-in-one contact center and unified communications solution that works on every channel, for every customer, to solve every problem. On a single screen.

Website
www.edify.cx

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. It´s solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.

Website
www.enghouseinteractive.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Huddly is a technology company that creates tools for team collaboration. Based in Oslo, Norway, we combine expertise across the fields of design, hardware, software, and artificial intelligence. Our smart cameras are designed to make it easier and better for people to communicate with each other. Huddly's solutions with industry-leading partners enable high-quality video experiences on all major collaboration platforms. Contact us at americas@huddly.com and let's talk about smart cameras.

Website
www.huddly.com

Social Networks

Products/Services Offered

• AI/Analytics
• A/V Meeting Room Technologies

Leading company in the UC market since 2010, Imagicle develops and provides a unique Suite of UC and Contact Center apps empowered with AI and Conversational omnichannel solutions. Available from the Cloud and in mixed environments, it grants the flexibility, security, and innovation needed in the new hybrid and more digital world.

Website
www.imagicle.com

Social Networks

Products/Services Offered

• AI/Analytics
• Unified Communications

Products

• Attendant Console

  A complete, easy-to-use operator console including Advanced Queueing and Auto Attendant services to make operator's daily job faster and easier.

• Conversational AI

  Automates conversations through natural interactions and integrates chat and voice channels with virtual&human agents.

• Call Recording

  Records call in a compliant way, with must-have add-ons: Screen Recording, and Voice Analytics for sentiment analysis and transcription.

• Digital Fax

  Sends and receives faxes directly via email, accessing the archive with a click and allowing secure transmission.

• Call Analytics

  +50 reports for analyzing telephone traffic, allocate costs, and device adoption to make data-driven decisions.

IRIS is an audio technology company with a mission to enable the world to Listen Well. Bringing cutting-edge communications software from the high-performance world of Formula 1 & NASCAR to you, we present IRIS Clarity, an AI-powered solution that removes distracting background noise from your online calls in real-time and from your audio recordings in post-production. Ideal for call centres, speech analytics, small businesses, podcasts, broadcasts, and more, IRIS Clarity’s advanced voice isolation technology empowers users in any environment and brings the focus back to what matters most: the human voice.

Website
iris.audio/clarity-enterprise

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications

Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action. Recognized nationally as one of the Best Places to Work, Khoros has 11 offices globally.

Website
khoros.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Text-based Messaging (email, IM)
• Unified Communications

Kore.ai is a global leader in enterprise conversational AI platforms and solutions helping enterprises automate voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide. 200+ global 2000 companies trust Kore.ai’s experience optimization (XO) platform and industry solutions to automate conversations and deliver extraordinary outcomes for over 200 million users worldwide. Kore.ai is recognized as an enterprise conversational AI platform market leader by top analysts. The company is headquartered in Florida USA with offices in India, the UK, Japan, South Korea, Europe, South America, and the Middle East. Visit kore.ai to learn more.

Website
kore.ai

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India.

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Visit booth 2041 to learn how Metropolis empowers users with communications insights as a service to track, monitor and identify performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details and Live Agent Dashboards in a single pane of glass.

Website
www.metropolis.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• SIP Trunking Services
• Unified Communications

Products

• Expo XT UC and UCaaS Analytics

  ExpoXT empowers users with communications insights as a service to track, monitor and measure performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details in a single pane of glass

• QLive for Informal Contact Centers

  QLive is a live queue and agent activity monitoring solution that integrates with, or without, a contact center to enable businesses to track KPI's, manage agent activity, and gain live, cradle-to-grave call information for their call center team

• ProfitWatch Call Accounting

  rofitWatch Call Accounting for Hospitality provides customized bill back and seamless PBX and PMS interface for hotels, resorts, spas, casinos, and cruise lines.

• OfficeWatch XT2 and OfficeWatch SL

  OfficeWatch XT2 and SL provide businesses with advanced customization models, dynamic reporting features, and by-site alarming for insight into any business.

MiaRecs leverages a native speech engine and state-of-the-art voice AI to help contact centers maximize efficiency and enhance the relationship between company and customer. MiaRec’s Conversation Intelligence platform offers a powerful combination of easy management and reliability with the rich functionality of a unified Automated Quality Management (AQM) and Speech Analytics solution. MiaRec Conversation Intelligence features call recording, speech analytics, sentiment analysis, auto QA, and more to leverage data from every customer interaction. Contact centers use MiaRec to mitigate compliance and security risk, drive transformation across the organization through insight, improve customer and agent retention, and improve business results.

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. w

Website
www.nice.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

Omilia is a pioneer in Natural Language Understanding and Machine Learning, delivering the highest quality automated voice solutions for Contact Centers. Omilia owns and delivers state-of-the-art technology in Conversational AI, enabling clients to improve their CX, shorten response times and reduce costs. The Omilia Cloud offering allows businesses to effortlessly identify, authenticate, and serve customers with ready-to-go integrations, across any channel, by pre-built solutions. A true product leader, Omilia delivers unprecedented voice-recognition accuracy, and the market acknowledgement for it is growing: Omilia was recognized as a Leader in the Gartner 2022 Magic Quadrant for Enterprise Conversational AI Platforms and the Worldwide Conversational AI Software Platforms for Customer Service 2021 by IDC.

Website
www.omilia.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Conversational Voice

  Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language - customers can speak freely and there is no predetermined flow or structure they have to follow - they just speak.

• Authentication & Anti-Fraud

  Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent. Omilia Authentication and Anti-Fraud reduces AHT and improves authentication leading to increased customer & agent experience.

• Conversational Chat

  Drive your digital transformation initiatives by keeping customers engaged without needing to involve a human agent.

• Conversational Insights

  Visualize the data generated by your app to analyze customer conversations with the virtual agent. Conversational Insights provide call quality monitoring and real-time business discovery on what customers are actually saying.

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

Website
poly.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

About Radisys Radisys, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Radisys’ innovative disaggregated and virtualized enabling technology solutions leverage open reference architectures and standards, combined with open software and hardware to power business transformation for the telecom industry, while its world-class services organization delivers systems integration expertise necessary to solve communications and content providers’ complex deployment challenges. For more information, visit www.Radisys.com.

Website
www.radisys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Mobile/Wireless Platform/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Engaged Digital Platform

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical network solutions to service providers, enterprises and critical infrastructure sectors globally. Our end-to-end solutions portfolio delivers core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. Visit rbbn.com.

Website
www.rbbn.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

SpeechLogix Canada Inc is the developer of XLogix Platform, an all-in-one UCaaS and CCaaS platform that is fully designed for Operators, Services providers, and Carriers, The platform consists of all modules e.g. XLogix Meetings that is powered by Zoom Meetings SDK, Softphone, chat, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, Twitter, Apple Business messaging, Instagram and Facebook Messenger, XLogix platform is geared to scale to Millions of concurrent users.

Website
www.speechlogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• XLogix UCaaS

  All in one platform, Conferencing app + Softphone + Hosted PBX + Advanced IVR

• XLogix CCaaS

  pre-integrated UCaaS + Advanced Dialer + Advanced Contact Center + AQM + Business Messaging API + Omnichannel Smart Call Routing + Inbound & Outbound Call campaigns

• XLogix Platform on 5G Networks

  a UCaaS platform designed to embed the service over 4G/5G routers.

• XLogix Platform Softswitch

  an advanced and complete Softswitch & SBC functionalities embedded in the XLogix Platform

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Talkdesk CX Cloud™

  Talkdesk CX Cloud is an automation-first customer experience solution that optimizes our customers’ most critical customer service processes. It includes Talkdesk AI and a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics to align and drive CX winning behaviors across your organization. Our CX Cloud platform combines enterprise scale with consumer simplicity. We were born cloud-native with a purpose-built platform that provides speed, agility, reliability, and security with low-code, no-code and custom-code tools.

• Talkdesk Financial Services Experience Cloud™ for Banking

  Talkdesk Financial Services Experience Cloud™ for Banking is a turnkey, purpose-built solution that’s connected, intelligent, and secure. With out-of-the-box integrations and workflows, and state-of-the-art encryption — all powered by Talkdesk AI — banks can unlock the promise and potential of a great client experience.

• Talkdesk Financial Services Experience Cloud™ for Insurance

  Talkdesk Financial Services Experience Cloud™ for Insurance is an end-to-end CX solution purpose-built to unify the customer journey across policy servicing, claims, and new business. Deep integrations with claims management, policy administration, and CRM systems provide a single view of the customer and power time-saving workflows and automations. Pre-trained AI and insurance intent libraries enable seamless, personalized, and digital-first customer experiences.

• Talkdesk Healthcare Experience Cloud™ for Providers

  Talkdesk Healthcare Experience Cloud™ for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. With EHR integrations and workflows, and actionable insights — all powered by Talkdesk AI — providers can realize value faster while positively impacting patient interactions.

• Talkdesk Retail Experience Cloud™

  Talkdesk Retail Experience Cloud™ is an out-of-the-box customer service platform specifically made for brands to unify the customer journey across physical and digital channels and meet their customers wherever they are. Pre-configured retail workflows and scripts ensure value is added to every conversation, while “retail fluent,” pre-trained AI accelerates speed to resolution.

As the premier leader in UC analytics and monitoring, TeleMate provides one tool to monitor, analyze and report on your entire UC&C stack so you can proactively solve communication problems and move business initiatives forward. For the past 35 years, TeleMate has serviced companies from 2,000 to 150,000+ endpoints. by helping customers overcome the complexities of a growing communication ecosystem. Our customers have experienced the joy and relief of gaining control of their UC&C, so they can confidently move their business forward. Predictive UC Analytics is considered the product of choice for Enterprises, Healthcare, and the Federal Government.

Website
www.telemate.net

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Predictive UC Analytics

  As a vendor neutral platform, Predictive UC Analytics provides role-based, access controls into session activity details servicing the monitoring requirements of IT and the business analytics requirements of organizational stakeholders includes executives, contact centers, and compliance officers. .

The Theta Lake Security and Compliance suite is the industry's first purpose-built and fully cloud-based compliance archiving, AI-based supervision, and DLP system built specifically for modern unified collaboration and communication systems including rich partner integrations with Zoom, Webex, Slack, RingCentral, Microsoft Teams, and more. Theta Lake uses artificial intelligence (AI), machine learning (ML), and natural language processing / understanding (NLP/U), with deep learning to enhance efficacy and add efficiency for compliance and risk teams in detecting regulatory, corporate compliance, conduct, and data leakage risks in what was said, shown, shared, or typed in any digital communication.

Website
thetalake.com

Social Networks

Products/Services Offered

• AI/Analytics
• Security
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Theta Lake Risk & Compliance Suite

  Theta Lake provides a purpose-built compliance product suite for automatic policy detection of regulatory risks, compliance workflow, and archiving for video marketing, video conferencing, and audio recordings.

• Theta Lake Chat Archive Connector

  Theta Lake Chat Archive Connector comprehensively captures all chat messages and seamlessly integrates them into an organization’s archive or record-keeping arrangement, retaining the full context of each chat, including all visual images (emojis, reactions, gifs, pictures), links, shared files, and more.

• Theta Lake Mobile Messaging Compliance

  Mobile Messaging Compliance enables organizations to capture SMS content and archive it for regulatory compliance. Mobile Messaging supports the widest array of popular mobile messaging applications, unifying SMS usage under a single umbrella- providing control and visibility into usage and user behavior.

• Theta Lake Selective Archiving

  Theta Lake offers game-changing flexibility and Selective Archiving for any content types or modes within modern collaboration platforms, with the future-ready option to capture video or audio content when the time comes.

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.

Website
ujet.cx

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Website
www.webex.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

CallRail is the lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use real-time insights to optimize their marketing.

Website
www.callrail.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging

Edify delivers an all-in-one contact center and unified communications solution that works on every channel, for every customer, to solve every problem. On a single screen.

Website
www.edify.cx

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)

First Orion is a global provider of digital call experiences for the world's leading carriers, enterprises, and mobile apps. The First Orion Call Protection Suite provides scam, fraud, and spoof protection solutions to hundreds of millions of consumers. The company's Branded Calling Suite, INFORM® and ENGAGE®, allows businesses to brand their calls with name, logo, and a reason for the call. In addition, First Orion solutions are STIR/SHAKEN ready and compliant, allowing consumers to trust their connection. First Orion powers digital call experiences for T-Mobile, Metro by T-Mobile, Boost Mobile, Sky, along with Fortune 500 brands, PrivacyStar®, and other mobile apps. Established in 2008, First Orion is headquartered in North Little Rock, Arkansas, with offices in Seattle, London, and Dubai and employs over 400 people globally. More at www.firstorion.com, @FirstOrionCorp, or the First Orion Blog.

Website
www.firstorion.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

Products

• INFORM - Branded Text Display ID

  If you’re like many businesses, you struggle to reach customers over the phone for anything from appointments to transactions to customer care. You can solve the problem of the unwanted call with INFORM® Branded Text Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer satisfaction.

• ENGAGE -Branded Graphic Display

  If you’re like many companies, your customer service, finance, and sales departments struggle to reach customers over the phone. Companies are solving the problem of unwanted calls with ENGAGE® Branded Graphic Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer satisfaction.

IT-Decision Telecom LLC (Decision Telecom) is Licensed MVNO, Global A2P Messaging Provider and Voice Carrier. Decision Telecom's Omnichannel Communication Platform allows to send Business Messages Globally. All communication channels in one place: SMS, Viber Business, WhatsApp Business, RCS, Verifications, HLR, Voice and chat inbox, available via web-interface and programmable with API. Easily interact with your customers from your official Brand Name using popular communication channels and reach every mobile phone on the planet with a single click. Enjoy using our services and free unlimited 24/7/365 support.

Website
www.it-decision.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Omnichannel Messaging for Business and Developers.

  Omnichannel Messaging Platform for Business and Developers allows to send Business Messages Globally.

• Global A2P Messaging Provider

  IT-Decision Telecom LLC (Decision Telecom) is Licensed MVNO, Global A2P Messaging Provider, interconnected with more than 300 MNOs and carriers/hubs, to provide high level Global A2P Messaging services across the globe.

• Global Voice Carrier

  VoIP for Business – Worldwide Voice Calls! Use IT-Decision Telecom’s VoIP services and offer high-quality calls through IP protocol to your customers, regardless of their location. We provide Global VoIP gateway, SIP Trunks for Call Centers with 24/7/365 support.

Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action. Recognized nationally as one of the Best Places to Work, Khoros has 11 offices globally.

Website
khoros.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Text-based Messaging (email, IM)
• Unified Communications

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

Founded in 1984 in Brussels, the heart of Europe, we combine a dynamic company, a profound knowledge of leading edge technologies with long-term experience in the unified communication. We develop software solutions that simplify the use of Unified Communications services. Thanks to a high-quality software products for a specific market niche, we successfully employ an indirect sales strategy that allows system integrators to pick Evercom as a one-stop shop for 3rd party add-ons for their clients. The growing lists of our active business partners as well as of system engineers able to deploy and support our applications ensure us that this is the right approach.

Website
www.evercomgroup.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• MOYOBI

OpenFin is The Operating System of Enterprise Productivity, enabling app distribution, workspace management and workflow automation. OpenFin is on a mission to simplify and modernize the way organizations work. Launched in 2010, OpenFin’s investors include the largest names in financial services including Barclays, HSBC, JP Morgan and Wells Fargo. OpenFin was founded with the aim of increasing productivity within the global Enterprises through a common technology platform that makes it easy to integrate applications, reduce distractions and automate work. Put simply, OpenFin makes your apps work better.

Website
www.openfin.co

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Part of HP’s portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting – anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com.

Website
poly.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

About Radisys Radisys, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Radisys’ innovative disaggregated and virtualized enabling technology solutions leverage open reference architectures and standards, combined with open software and hardware to power business transformation for the telecom industry, while its world-class services organization delivers systems integration expertise necessary to solve communications and content providers’ complex deployment challenges. For more information, visit www.Radisys.com.

Website
www.radisys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Mobile/Wireless Platform/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Engaged Digital Platform

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical network solutions to service providers, enterprises and critical infrastructure sectors globally. Our end-to-end solutions portfolio delivers core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. Visit rbbn.com.

Website
www.rbbn.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

SpeechLogix Canada Inc is the developer of XLogix Platform, an all-in-one UCaaS and CCaaS platform that is fully designed for Operators, Services providers, and Carriers, The platform consists of all modules e.g. XLogix Meetings that is powered by Zoom Meetings SDK, Softphone, chat, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, Twitter, Apple Business messaging, Instagram and Facebook Messenger, XLogix platform is geared to scale to Millions of concurrent users.

Website
www.speechlogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• XLogix UCaaS

  All in one platform, Conferencing app + Softphone + Hosted PBX + Advanced IVR

• XLogix CCaaS

  pre-integrated UCaaS + Advanced Dialer + Advanced Contact Center + AQM + Business Messaging API + Omnichannel Smart Call Routing + Inbound & Outbound Call campaigns

• XLogix Platform on 5G Networks

  a UCaaS platform designed to embed the service over 4G/5G routers.

• XLogix Platform Softswitch

  an advanced and complete Softswitch & SBC functionalities embedded in the XLogix Platform

We simplify UC and Telecom administration and management by providing tools for MACD automation, help desk agent MACDs, phone number and DID management, employee self service MACDs, Migration, advanced reporting, and much more for single and multi-vendor UC and telecom environments. SIMPLY PUT, WE MAKE UC AND TELECOM ADMINISTRATION AND MANAGEMENT EASY!

Website
www.unimax.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• Automated Provisioning

  Trigger telecom and UC provisioning/de-provisioning with one click in Active Directory, ITSM platforms, HRIS systems, and other enterprise software.

• HelpOne

  Off-load costly and repetitive UC and telecom MACDs to Tier One Help Desk and Service Desk employees.

• NumberPro

  Simplify the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved or in the process of aging.

• LineOne

  Off-load costly and repetitive UC and telecom MACDs to self service employees.

• 2nd Nature

  Unify the provisioning and management of various UC, telecom, and voice messaging systems by providing a single, centralized management and administration interface.

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Room Systems
• WebRTC

DTEN is changing the way people connect and collaborate through immersive, video-first hardware and subscription services. Our solutions are found in businesses, schools, homes and hybrid environments worldwide, delivering intuitive, high-quality and real-life video conference experiences for every meeting space. As a recipient of multiple international awards, DTEN is recognized for plug-and-play simplicity, superior audio visual clarity, and fluent, elegant designs. DTEN was founded in 2015 and headquartered in San Jose, California; Zoom Video Communications, Inc. is an investor. Find more at www.DTEN.com.

Website
dten.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems

EPOS designs, manufactures, and sells high-end audio and video solutions for business professionals and gamers around the world. Based on decades of psychoacoustic research, EPOS designs audio and video solutions with unique algorithms and acoustics that provide the best conditions for the brain, enabling professional users to communicate and collaborate effectively with better concentration and less energy spent. Owned by the world-leading hearing healthcare and audio technology group, Demant, and with headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries.

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Unified Communications
• Video: Desktop
• Video: Room Systems

IRIS is an audio technology company with a mission to enable the world to Listen Well. Bringing cutting-edge communications software from the high-performance world of Formula 1 & NASCAR to you, we present IRIS Clarity, an AI-powered solution that removes distracting background noise from your online calls in real-time and from your audio recordings in post-production. Ideal for call centres, speech analytics, small businesses, podcasts, broadcasts, and more, IRIS Clarity’s advanced voice isolation technology empowers users in any environment and brings the focus back to what matters most: the human voice.

Website
iris.audio/clarity-enterprise

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications

Legrand | AV brands create amazing AV experiences through innovative solutions and exceptional service. As industry leaders and partners, our brands unite to form a union that is greater than the sum of its parts to provide a comprehensive offering that connects people through technology in education, corporate, house of worship, government and more. We are committed to a culture of sustainability both globally and locally. Thank you for stopping by. C2G | Chief | Da-Lite | Luxul | Middle Atlantic Products | Vaddio

Website
www.legrandav.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems

Lenovo delivers a full portfolio of PCs and tablets, monitors, accessories, smartphones, smart home and smart collaboration solutions, augmented and virtual reality (AR/VR), commercial Internet of Things (IoT), software, services, and smart infrastructure data center solutions around the world. The rise of hybrid work has accelerated the transformation of the workplace, customers are looking for smarter solutions from trusted technology partners they can deploy and scale to keep their people connected and collaborating. Lenovo Smart Collaboration is dedicated to meeting equity, providing tools for teams to meet everywhere, for everyone, every time and leading the way in Intelligent Transformation. Lenovo delivers smarter technologies that improve the way our enterprise customers connect and work.

Website
techtoday.lenovo.com/us/en/smart-collaboration

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Customer Engagement Platform empowers businesses to deliver trusted customer experiences through voice, video, and other digital engagement channels. Our customers’ trust in LinkLive is built on our team’s exceptional expertise, decades of customer-tested security, and modern AI to ensure positive outcomes.

Website
linklive.ai

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Lumen is an American multinational technology company headquartered in Monroe, Louisiana dedicated to furthering human progress through technology, providing the fastest, most secure platform for applications and data to help businesses, government and communities adopt emerging technologies and deliver amazing experiences around the world. ?

Website
www.lumen.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Lumen Solutions for Contact Center - Talkdesk

  Lumen Solutions for Contact Center – Talkdesk enables businesses everywhere to be able to deliver better customer experiences across any industry and through any channel, ultimately resulting in higher customer satisfaction and accelerated business outcomes.

• Lumen Enablement Services for UC&C

  Lumen Enablement Services for UC&C provides customers with a one-stop-shop for all their UC&C needs. Choosing the right collaboration solution is the first stop but ensuring that enterprises get the most out of their solution is where we come in. From adoption services and consulting services to reporting and connectivity options Lumen can help set you up for success.

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

MXL is a leading manufacturer of professional communications hardware for meeting rooms, web conferencing, and huddle rooms. MXL’s award winning AC-Series USB microphones are renown for providing crystal-clear speech intelligibility and user-focused design. For more information, visit www.mxlmics.com. MXL Microphones is a division of Marshall Electronics, Inc., headquartered in Torrance, California. For more information, visit www.marshall-usa.com.

Website
mxlmics.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Nectar delivers market-leading software solutions that empower organizations to dramatically improve management, visibility, and service delivery across enterprise VoIP, SIP and MPLS networks and across integrated voice, video, collaboration and contact center solutions. Nectar collects and correlates your organization’s most important customer, agent and user experience data and presents you the actionable insights and information you need within a single pane of glass. The best-in-class, vendor agnostic solutions support the industry’s most strategic and popular platforms from Avaya, Amazon, Cisco, Five9, Genesys, Microsoft, Zoom and more. Nectar currently supports millions of enterprise endpoints across thousands of organizations around the world.

Website
www.nectarcorp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

Part of HP’s portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting – anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com.

Website
poly.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

At Sennheiser, we aim to shape the future of audio by creating unique sound experiences for our customers. With over 77 years of experience, we are the first choice for advanced audio technology that makes collaboration and learning easier.

Website
www.sennheiser.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Video: Room Systems

Shure has been a leading global audio equipment manufacturer for nearly a century, known for quality, performance, and durability. Our product range includes wireless microphone systems, in-ear monitors, headphones, conferencing systems, and more. For critical listening or high-stakes moments on stage, in the studio, and the meeting room, you can always rely on Shure. We are proud to serve a wide range of customers, including AV integrators and IT managers that equip small and mid-sized organizations to large Fortune 500 companies, audio production teams traveling with the largest entertainment acts in the world, and the most innovative creators and influencers.

Website
www.shure.com/meetings

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Products

• Stem Ecosystem

  Discover the ecosystem that gives you the freedom to create, manage, and scale your collaboration space audio for an effortless experience in any room. With the Stem Ecosystem, you'll receive everything you need to quickly set up a top-quality, affordable audio system.

• Microflex Ecosystem

  Endlessly flexible, for the most demanding spaces. From microphones to DSPs to loudspeakers, the Shure Microflex Ecosystem offers a complete portfolio of networked audio solutions that can be precisely tailored to your needs, for best in-class collaboration experiences in any room.

• MXA920

  Meet the MXA920 ceiling array microphone. Automatic Coverage™ technology requires no setup yet gives you precise control of audio capture if desired. With next-generation array architecture for enhanced directional pickup and more natural speech, the MXA920 is easy to use and quick to deploy for AV conferencing, camera tracking, voice lift, or sound reinforcement.

• IntelliMix® Room

  Introducing IntelliMix® Room, software-based audio processing for AV conferencing. With no DSP hardware required, installs are simpler, and meeting spaces are cleaner with vastly improved audio. IntelliMix Room is certified for use with Zoom and Microsoft Teams. With the latest update to IntelliMix 4.0, download, activate your free built-in 90-day trial, and set up your room – all in under 5 minutes. Enjoy premium, easy conferencing today.

• MV7

  The MV7 is designed to deliver professional and clear sound for remote work from home scenarios such as conferencing, podcasting, and video narration. It is Zoom certified, providing authoritative sound for your virtual meetings and collaborations.

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Website
www.webex.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

X2O Media provides technology to build virtual collaboration solutions and unified visual communication solutions for higher education and corporations across the globe. The award-winning X2O Platform represents a new category of communication tools that improves how enterprises and learning institutions engage with their employees and students. X2O Media’s collaboration technology has helped organizations like Nestlé, IMD Business School, HEC Montréal, and City of London Freemen’s School set a new standard for hybrid meetings, training and learning. X2O Media is part of the STRATACACHE family of digital media/marketing technology companies and is headquartered in Montréal, Canada.

Website
www.x2omedia.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications

Products

• X2O OneRoom

  X2O OneRoom is a meeting, collaboration and training solution designed for the hybrid workplace. In comparison to traditional video conferencing platforms, OneRoom creates an immersive and dynamic real-time hybrid experience that ensures equity and representation for in-room and remote attendees. To further enhance the hybrid experience, OneRoom offers distinguishing features such as, Connected Spaces and Hybrid Breakout Pods. Find out more at Booth 2314.

• Employee Communication

  In today’s hybrid workplace, it is more important than ever for employees to access business-critical information wherever and whenever they need it. X2O Media employee communication solutions of connected desktop, connected mobile and real-time notifications are turnkey and easy to use, allowing you to send the right information or alert to any screen, mobile, video wall or digital display. X2O Media employee communication applications include: ? Connected mobile ? Real-time notifications and alerts ? X2O for Microsoft Teams App

• Corporate Communication

  Communicating key messages in a timely manner to your audience is always a good thing. Sharing these messages through digital signage is often the easiest and most interactive way to engage and create a “wow” factor. Impress your audience with X2O Media’s range of interactive solutions that deliver engagement. X2O Media offers interactive, scalable and versatile end-to-end corporate communications solutions such as; - Enterprise Digital Signage - Interactive Video Wall - Experience Centers - Wayfinding Solution - X2O Room Scheduling

• Business Intelligence Dashboard

  The digital workplace offers companies new ways to connect and engage with employees. Interactive dashboards with dynamic visuals ensure important company news and KPIs are delivered. Using visual elements such as charts and graphs to illustrate complex and raw data enables teams to visualize and understand trends to improve decision-making and business performance. Business intelligence dashboards features: - Enable non-technical staff to create dynamic dashboard channels - Link to internal data sources such as SAP, Oracle and SharePoint - Connect sales teams to CRM systems - Add user-generated content from social media sites - Create interactive dashboards and publish on any screen including mobile devices

Akkadian Labs, a Cisco Preferred Solution Partner, develops software to simplify Cisco Collaboration administration. Our unified communications solutions include tools for automated provisioning, consistent site deployment, powerful directories and intuitive consoles. Streamline processes and maximize ROI across multiple UC servers, clusters and applications. Technology is complex. We make it simple.

Website
www.akkadianlabs.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Akkadian Provisioning Manager

  Streamline MAC-D workflows and offload complex tasks with our provisioning automation solution

• Akkadian Contact Manager

  Build better teams with an enterprise directory that helps employees find exactly who and what they need, and unifies Active Directories to streamline authentication

• Akkadian Console

  An intuitive receptionist console that makes high call volume environments easy to handle, with a powerful directory and flexible deployment options

• Akkadian Site Builder

  Implement Day 1 provisioning requirements in minutes with templates that allow you to standardize deployments with guaranteed accuracy

AtlasIED is a global technologies manufacturer providing comprehensive audio and security solutions for commercial, corporate, educational, healthcare, retail, transportation, hospitality and government environments. Offering industry-leading mass notification, voice evac, life safety, VoIP, background music, paging/ public address and sound-masking systems, AtlasIED delivers more than 2,000 audio solutions with a variety of resources to help security dealers sell, design and install audio communication technologies.

Website
www.atlasied.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Security
• Unified Communications

Is the supply chain holding up critical infrastructure projects? Are your traditional procurement partners not delivering? DHD can help! DHD provides Authorized New, OEM recertified and preowned networking, server, storage, unified communications and security hardware solutions. Our hardware expertise includes Dell, Cisco / Meraki, Juniper, Arista, Palo Alto Networks, Fortinet, HPE, and Lenovo requirements. In addition, DHD’s Third Party Maintenance offering (DHD Care) is a robust, flexible solution supporting multi-OEM brands across your network. DHD is a one-stop shop addressing infrastructure needs. Come by the booth and let’s discuss your 2023 projects.

Website
www.dhd.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Systems Integration Services/Consulting/VAR

Global Message Services (GMS) is a communications platform provider (CPaaS) for Enterprises and an international messaging service provider for Mobile Network Operators worldwide. For Enterprises, our communications platform (CPaaS) enables brands to unify customer communications via a single API and self-service platform, making it simple to send and receive messages orchestrated across multichannel touchpoints - including SMS, Push, Viber, WhatsApp, and RCS. As a trusted partner of mobile operators, we enable their messaging business by optimising A2P, P2P and P2A interworking while enhancing enterprise A2P messaging traffic management for revenue growth.

Website
www.gms-worldwide.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Services
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

Kurmi Software provides smarter UC management and provisioning automation solutions to Enterprises and MSPs worldwide. Our Kurmi Provisioning Suite simplifies user provisioning, migration, and day-to-day administration to deliver strong operations and cost savings.

Website
www.kurmi-software.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Kurmi Provisioning Suite for Enterprises

  A powerful solution to manage Unified Communications, Collaboration and Contact Center solutions through a single-pane-of glass, creating a seamless admin experience.

• Kurmi as a Service

  Our hosted solution pairs the best-of-breed UC management of Kurmi Provisioning Suite with the always-on, maintenance-free convenience and added security of the cloud.

• Kurmi Provisioning Suite for MSPs

  Kurmi Provisioning Suite is a powerful solution to manage Unified Communications, Collaboration and Contact Center solutions through a single-pane-of glass, creating a seamless admin experience. This edition is designed for the needs of MSPs and Service Providers, adding powerful multi-tenant capabilities to handle many end customer instances all from one unified interface.

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

Founded in 1984 in Brussels, the heart of Europe, we combine a dynamic company, a profound knowledge of leading edge technologies with long-term experience in the unified communication. We develop software solutions that simplify the use of Unified Communications services. Thanks to a high-quality software products for a specific market niche, we successfully employ an indirect sales strategy that allows system integrators to pick Evercom as a one-stop shop for 3rd party add-ons for their clients. The growing lists of our active business partners as well as of system engineers able to deploy and support our applications ensure us that this is the right approach.

Website
www.evercomgroup.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• MOYOBI

Nectar delivers market-leading software solutions that empower organizations to dramatically improve management, visibility, and service delivery across enterprise VoIP, SIP and MPLS networks and across integrated voice, video, collaboration and contact center solutions. Nectar collects and correlates your organization’s most important customer, agent and user experience data and presents you the actionable insights and information you need within a single pane of glass. The best-in-class, vendor agnostic solutions support the industry’s most strategic and popular platforms from Avaya, Amazon, Cisco, Five9, Genesys, Microsoft, Zoom and more. Nectar currently supports millions of enterprise endpoints across thousands of organizations around the world.

Website
www.nectarcorp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

OpenFin is The Operating System of Enterprise Productivity, enabling app distribution, workspace management and workflow automation. OpenFin is on a mission to simplify and modernize the way organizations work. Launched in 2010, OpenFin’s investors include the largest names in financial services including Barclays, HSBC, JP Morgan and Wells Fargo. OpenFin was founded with the aim of increasing productivity within the global Enterprises through a common technology platform that makes it easy to integrate applications, reduce distractions and automate work. Put simply, OpenFin makes your apps work better.

Website
www.openfin.co

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical network solutions to service providers, enterprises and critical infrastructure sectors globally. Our end-to-end solutions portfolio delivers core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. Visit rbbn.com.

Website
www.rbbn.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

We simplify UC and Telecom administration and management by providing tools for MACD automation, help desk agent MACDs, phone number and DID management, employee self service MACDs, Migration, advanced reporting, and much more for single and multi-vendor UC and telecom environments. SIMPLY PUT, WE MAKE UC AND TELECOM ADMINISTRATION AND MANAGEMENT EASY!

Website
www.unimax.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• Automated Provisioning

  Trigger telecom and UC provisioning/de-provisioning with one click in Active Directory, ITSM platforms, HRIS systems, and other enterprise software.

• HelpOne

  Off-load costly and repetitive UC and telecom MACDs to Tier One Help Desk and Service Desk employees.

• NumberPro

  Simplify the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved or in the process of aging.

• LineOne

  Off-load costly and repetitive UC and telecom MACDs to self service employees.

• 2nd Nature

  Unify the provisioning and management of various UC, telecom, and voice messaging systems by providing a single, centralized management and administration interface.

Wilmac is a premier global provider of sales, professional services, and support for the world's most widely used Voice and Digital technologies. Wilmac's Customer Experience, Compliance, and Enterprise Voice Archiving (EVA) solutions are powered by best-of-breed products and dedicated sales and support teams. Through Wilmac's own development, partnerships, and leading vendors, Wilmac is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac's experience and expertise serves a variety of industries in North America including Contact Centers, Public Safety organizations, and Financial institutions.

Website
www.wilmacco.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR

Products

• Continuity Replay
• NICE CXone
• NICE NTR / NTR-X
• Calabrio WFM

Akkadian Labs, a Cisco Preferred Solution Partner, develops software to simplify Cisco Collaboration administration. Our unified communications solutions include tools for automated provisioning, consistent site deployment, powerful directories and intuitive consoles. Streamline processes and maximize ROI across multiple UC servers, clusters and applications. Technology is complex. We make it simple.

Website
www.akkadianlabs.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Akkadian Provisioning Manager

  Streamline MAC-D workflows and offload complex tasks with our provisioning automation solution

• Akkadian Contact Manager

  Build better teams with an enterprise directory that helps employees find exactly who and what they need, and unifies Active Directories to streamline authentication

• Akkadian Console

  An intuitive receptionist console that makes high call volume environments easy to handle, with a powerful directory and flexible deployment options

• Akkadian Site Builder

  Implement Day 1 provisioning requirements in minutes with templates that allow you to standardize deployments with guaranteed accuracy

ASC is a worldwide leading provider of software and cloud solutions in the field of omnichannel recording, quality management, and analytics. Among our target groups are all companies that record and analyze their communication, especially contact centers, financial service providers, and public safety organizations. We offer solutions for recording as well as AI-based analysis and evaluation of all communications – including voice, video, screen, chats, or meetings. Communication contents are captured in an audit-proof manner critical information and trends are revealed.

Website
www.asctechnologies.com/english

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• Recording Insights

  Our compliance recording solution, Recording Insights, captures all your communications effortlessly and securely, whether for Microsoft Teams, RingCentral, or Zoom. It's a certified, native-built cloud solution hosted in Azure that integrates seamlessly with your collaboration platform. Record and archive your calls, meetings, screen sharing, video and chat as well as leverage the Microsoft Cognitive Services to transcribe, analyze and translate your communications.

• Neo Suite

  With ASC's compliance recording, analytics and quality management software Neo, users won't have to worry about recording compliance ever again. They also can increase their service quality or respond optimally in emergencies. Challenges of this kind are part of daily business for companies and public sector organizations. ASC offers solutions to record, analyze and evaluate multimedia interactions. Communication content is captured with AI-based analytics, important information is generated, and trends are detected. This provides management with the basis for decision-making in real time. In addition, starting points for increasing productivity are identified. Companies and public sector organizations with on-premise PBXs can either deploy ASC's Neo Suite on-premise, or use all services from the Neo Cloud.

• Neo Cloud Services

  ASC offers its entire portfolio comprising of call recording, compliance, analysis of corporate communication and quality management as on-premise software as well as in the cloud as flexible services. This way, you profit from state-of-the-art call recording technology and meet highest requirements regarding security, performance and compliance. Neo Cloud services feature a high-availability architecture safely operated in the Microsoft Azure Cloud. Modern encryption methods and comprehensive access management protect your sensitive data. On the basis of the recorded communication, compliance and service quality can be analyzed and the results displayed in informative reports. Further tools for process management, desktop analysis, and eLearning can be added as the need arises.

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Room Systems
• WebRTC

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Contact centers face growing demands from every angle. Customers want more empathetic, personalized experiences across many channels—and will leave your brand after only two negative interactions.* Businesses are counting on the contact center to deliver. And everyone from marketing to supply chain is hungry for customer-centric business intelligence. Calabrio ONE gives you an integrated solution to turn challenges into competitive advantages—and deliver powerful value to your business.

• Calabrio Call Recording

  The way consumers interact with brands has changed: 97% of consumers say contact center experiences are now central to brand perception. As more consumers seek out digital-first interactions, Calabrio Call Recording helps you make the most of the virtual front door to your company. Capture voice-of-customer insights across digital and traditional channels, so you can understand how to deepen loyalty, expand market share, and build customer-centric growth strategies.

• Calabrio Quality Management

  Consumers today expect more and forgive less. Calabrio Quality Management gives contact centers the AI-powered toolset to understand where (and how) they can get better. Workforce requirements have also changed. Remote and hybrid work expose the shortfalls of outdated contact center solutions. You must be able to monitor and develop employees from anywhere. A successful quality and coaching program driven by automation and analytics keeps employees engaged and customers happy.

• Workforce Management

  The “new normal” is anything but business as usual for contact centers. Unprecedented labor challenges, the growing pains of remote/hybrid work models, and C-suite pressure to drive efficiencies through automation are all top of mind. Plus, customers expect more all around: more channels, more personalization, more empathy, and faster resolutions. Calabrio delivers analytics- and AI-powered contact center workforce management tools that help you maximize the potential of your people and rise to the challenges of this evolved world of work.

• Calabrio Analytics

  Contact centers face relentless challenges of more: more channels, more complicated interactions, and higher expectations all around. Calabrio Analytics harnesses the power of your data to unravel these complexities—and shortens the time from insight to action so you can make smart, data-driven decisions at the speed that business today demands.

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before.

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Analyze

  CallMiner Analyze is the customizable dashboard for your CallMiner Eureka platform. AI makes it easier for organizations to automatically score 100% of calls, chats, email and other text-based interactions, and to identify the most impactful insight for business improvement.

• Coach

  CallMiner Coach makes it easier to monitor, understand and optimize agent performance at scale. By gaining deep understanding into agent and customer interactions, supervisors can identify performance trends, target behavior for guidance or reinforcement, and create a persistent culture of improvement.

• Alert

  CallMiner Alert automatically notifies agents or supervisors based on customer interaction indicators. Customer behaviors are uncovered and used to drive action while a call is in progress to alter the course of an interaction and improve outcomes.

• Capture

  CallMiner Capture enables high fidelity speaker separated audio to be accurately transcribed and redacted in real time. Capture works in parallel with legacy call recording systems by enabling stereo for speaker separation with uncompressed audio acquisition at scale, powering quicker and more accurate speech analytics.

• Visualize

  CallMiner Visualize enables organizations to visually explore conversation analytics data, create sharable presentations that demand attention and encourage action within and beyond the contact center. An upgrade component for CallMiner Analyze, Visualize leverages data to tell your story of customer interactions.

Solutions and expertise for your success CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on premise and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Cyara is the world’s leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara’s cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.

Website
www.cyara.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• Cyara Automated CX Assurance Platform

  The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.

• Cyara Botium

  Cyara Botium provides an integrated platform that performs every type of testing required to assure your chatbots and conversational AI systems operate flawlessly. Simulating typical behavior of real humans interacting with your conversational AI, Botium tests and analyzes experiences from end-to-end on all channels and platforms by conducting automated NLP score testing, conversational flow testing, security testing, performance testing and monitoring your chatbot.

• Cyara ResolveAX

  Cyara ResolveAX (formerly LiveVQ) empowers brands to deliver flawless CX by enabling real-time monitoring, diagnoses, and resolution of technical, connectivity, voice quality and environment issues that negatively impact customer experience.

• Cyara Cruncher

  Cyara Cruncher automatically generates thousands of calls, simulating real-world customer contact and verifying that each component and your system as a whole works at any – and every – scale. Simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.

• Cyara Pulse

  Cyara Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers as well as a mobile app.

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. It´s solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.

Website
www.enghouseinteractive.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

EPOS designs, manufactures, and sells high-end audio and video solutions for business professionals and gamers around the world. Based on decades of psychoacoustic research, EPOS designs audio and video solutions with unique algorithms and acoustics that provide the best conditions for the brain, enabling professional users to communicate and collaborate effectively with better concentration and less energy spent. Owned by the world-leading hearing healthcare and audio technology group, Demant, and with headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries.

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Unified Communications
• Video: Desktop
• Video: Room Systems

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

Website
www.five9.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market and enterprise businesses to connect people and applications globally. We tailor our highly available cloud communication, connectivity, and security services to meet the unique needs of our clients. Our services are backed by the industry’s most comprehensive service guarantee, that includes on-time installation, and 100% availability guarantees for next-generation services.

Website
www.fusionconnect.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

IRIS is an audio technology company with a mission to enable the world to Listen Well. Bringing cutting-edge communications software from the high-performance world of Formula 1 & NASCAR to you, we present IRIS Clarity, an AI-powered solution that removes distracting background noise from your online calls in real-time and from your audio recordings in post-production. Ideal for call centres, speech analytics, small businesses, podcasts, broadcasts, and more, IRIS Clarity’s advanced voice isolation technology empowers users in any environment and brings the focus back to what matters most: the human voice.

Website
iris.audio/clarity-enterprise

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications

Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action. Recognized nationally as one of the Best Places to Work, Khoros has 11 offices globally.

Website
khoros.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Text-based Messaging (email, IM)
• Unified Communications

Kore.ai is a global leader in enterprise conversational AI platforms and solutions helping enterprises automate voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide. 200+ global 2000 companies trust Kore.ai’s experience optimization (XO) platform and industry solutions to automate conversations and deliver extraordinary outcomes for over 200 million users worldwide. Kore.ai is recognized as an enterprise conversational AI platform market leader by top analysts. The company is headquartered in Florida USA with offices in India, the UK, Japan, South Korea, Europe, South America, and the Middle East. Visit kore.ai to learn more.

Website
kore.ai

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Kurmi Software provides smarter UC management and provisioning automation solutions to Enterprises and MSPs worldwide. Our Kurmi Provisioning Suite simplifies user provisioning, migration, and day-to-day administration to deliver strong operations and cost savings.

Website
www.kurmi-software.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Kurmi Provisioning Suite for Enterprises

  A powerful solution to manage Unified Communications, Collaboration and Contact Center solutions through a single-pane-of glass, creating a seamless admin experience.

• Kurmi as a Service

  Our hosted solution pairs the best-of-breed UC management of Kurmi Provisioning Suite with the always-on, maintenance-free convenience and added security of the cloud.

• Kurmi Provisioning Suite for MSPs

  Kurmi Provisioning Suite is a powerful solution to manage Unified Communications, Collaboration and Contact Center solutions through a single-pane-of glass, creating a seamless admin experience. This edition is designed for the needs of MSPs and Service Providers, adding powerful multi-tenant capabilities to handle many end customer instances all from one unified interface.

Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Customer Engagement Platform empowers businesses to deliver trusted customer experiences through voice, video, and other digital engagement channels. Our customers’ trust in LinkLive is built on our team’s exceptional expertise, decades of customer-tested security, and modern AI to ensure positive outcomes.

Website
linklive.ai

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India.

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Lumen is an American multinational technology company headquartered in Monroe, Louisiana dedicated to furthering human progress through technology, providing the fastest, most secure platform for applications and data to help businesses, government and communities adopt emerging technologies and deliver amazing experiences around the world. ?

Website
www.lumen.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Lumen Solutions for Contact Center - Talkdesk

  Lumen Solutions for Contact Center – Talkdesk enables businesses everywhere to be able to deliver better customer experiences across any industry and through any channel, ultimately resulting in higher customer satisfaction and accelerated business outcomes.

• Lumen Enablement Services for UC&C

  Lumen Enablement Services for UC&C provides customers with a one-stop-shop for all their UC&C needs. Choosing the right collaboration solution is the first stop but ensuring that enterprises get the most out of their solution is where we come in. From adoption services and consulting services to reporting and connectivity options Lumen can help set you up for success.

Visit booth 2041 to learn how Metropolis empowers users with communications insights as a service to track, monitor and identify performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details and Live Agent Dashboards in a single pane of glass.

Website
www.metropolis.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• SIP Trunking Services
• Unified Communications

Products

• Expo XT UC and UCaaS Analytics

  ExpoXT empowers users with communications insights as a service to track, monitor and measure performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details in a single pane of glass

• QLive for Informal Contact Centers

  QLive is a live queue and agent activity monitoring solution that integrates with, or without, a contact center to enable businesses to track KPI's, manage agent activity, and gain live, cradle-to-grave call information for their call center team

• ProfitWatch Call Accounting

  rofitWatch Call Accounting for Hospitality provides customized bill back and seamless PBX and PMS interface for hotels, resorts, spas, casinos, and cruise lines.

• OfficeWatch XT2 and OfficeWatch SL

  OfficeWatch XT2 and SL provide businesses with advanced customization models, dynamic reporting features, and by-site alarming for insight into any business.

MiaRecs leverages a native speech engine and state-of-the-art voice AI to help contact centers maximize efficiency and enhance the relationship between company and customer. MiaRec’s Conversation Intelligence platform offers a powerful combination of easy management and reliability with the rich functionality of a unified Automated Quality Management (AQM) and Speech Analytics solution. MiaRec Conversation Intelligence features call recording, speech analytics, sentiment analysis, auto QA, and more to leverage data from every customer interaction. Contact centers use MiaRec to mitigate compliance and security risk, drive transformation across the organization through insight, improve customer and agent retention, and improve business results.

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

Founded in 1984 in Brussels, the heart of Europe, we combine a dynamic company, a profound knowledge of leading edge technologies with long-term experience in the unified communication. We develop software solutions that simplify the use of Unified Communications services. Thanks to a high-quality software products for a specific market niche, we successfully employ an indirect sales strategy that allows system integrators to pick Evercom as a one-stop shop for 3rd party add-ons for their clients. The growing lists of our active business partners as well as of system engineers able to deploy and support our applications ensure us that this is the right approach.

Website
www.evercomgroup.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• MOYOBI

Nectar delivers market-leading software solutions that empower organizations to dramatically improve management, visibility, and service delivery across enterprise VoIP, SIP and MPLS networks and across integrated voice, video, collaboration and contact center solutions. Nectar collects and correlates your organization’s most important customer, agent and user experience data and presents you the actionable insights and information you need within a single pane of glass. The best-in-class, vendor agnostic solutions support the industry’s most strategic and popular platforms from Avaya, Amazon, Cisco, Five9, Genesys, Microsoft, Zoom and more. Nectar currently supports millions of enterprise endpoints across thousands of organizations around the world.

Website
www.nectarcorp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. w

Website
www.nice.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

Omilia is a pioneer in Natural Language Understanding and Machine Learning, delivering the highest quality automated voice solutions for Contact Centers. Omilia owns and delivers state-of-the-art technology in Conversational AI, enabling clients to improve their CX, shorten response times and reduce costs. The Omilia Cloud offering allows businesses to effortlessly identify, authenticate, and serve customers with ready-to-go integrations, across any channel, by pre-built solutions. A true product leader, Omilia delivers unprecedented voice-recognition accuracy, and the market acknowledgement for it is growing: Omilia was recognized as a Leader in the Gartner 2022 Magic Quadrant for Enterprise Conversational AI Platforms and the Worldwide Conversational AI Software Platforms for Customer Service 2021 by IDC.

Website
www.omilia.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Conversational Voice

  Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language - customers can speak freely and there is no predetermined flow or structure they have to follow - they just speak.

• Authentication & Anti-Fraud

  Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent. Omilia Authentication and Anti-Fraud reduces AHT and improves authentication leading to increased customer & agent experience.

• Conversational Chat

  Drive your digital transformation initiatives by keeping customers engaged without needing to involve a human agent.

• Conversational Insights

  Visualize the data generated by your app to analyze customer conversations with the virtual agent. Conversational Insights provide call quality monitoring and real-time business discovery on what customers are actually saying.

OpenFin is The Operating System of Enterprise Productivity, enabling app distribution, workspace management and workflow automation. OpenFin is on a mission to simplify and modernize the way organizations work. Launched in 2010, OpenFin’s investors include the largest names in financial services including Barclays, HSBC, JP Morgan and Wells Fargo. OpenFin was founded with the aim of increasing productivity within the global Enterprises through a common technology platform that makes it easy to integrate applications, reduce distractions and automate work. Put simply, OpenFin makes your apps work better.

Website
www.openfin.co

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Part of HP’s portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting – anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com.

Website
poly.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

Website
poly.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

About Radisys Radisys, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Radisys’ innovative disaggregated and virtualized enabling technology solutions leverage open reference architectures and standards, combined with open software and hardware to power business transformation for the telecom industry, while its world-class services organization delivers systems integration expertise necessary to solve communications and content providers’ complex deployment challenges. For more information, visit www.Radisys.com.

Website
www.radisys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Mobile/Wireless Platform/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Engaged Digital Platform

SpeechLogix Canada Inc is the developer of XLogix Platform, an all-in-one UCaaS and CCaaS platform that is fully designed for Operators, Services providers, and Carriers, The platform consists of all modules e.g. XLogix Meetings that is powered by Zoom Meetings SDK, Softphone, chat, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, Twitter, Apple Business messaging, Instagram and Facebook Messenger, XLogix platform is geared to scale to Millions of concurrent users.

Website
www.speechlogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• XLogix UCaaS

  All in one platform, Conferencing app + Softphone + Hosted PBX + Advanced IVR

• XLogix CCaaS

  pre-integrated UCaaS + Advanced Dialer + Advanced Contact Center + AQM + Business Messaging API + Omnichannel Smart Call Routing + Inbound & Outbound Call campaigns

• XLogix Platform on 5G Networks

  a UCaaS platform designed to embed the service over 4G/5G routers.

• XLogix Platform Softswitch

  an advanced and complete Softswitch & SBC functionalities embedded in the XLogix Platform

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Talkdesk CX Cloud™

  Talkdesk CX Cloud is an automation-first customer experience solution that optimizes our customers’ most critical customer service processes. It includes Talkdesk AI and a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics to align and drive CX winning behaviors across your organization. Our CX Cloud platform combines enterprise scale with consumer simplicity. We were born cloud-native with a purpose-built platform that provides speed, agility, reliability, and security with low-code, no-code and custom-code tools.

• Talkdesk Financial Services Experience Cloud™ for Banking

  Talkdesk Financial Services Experience Cloud™ for Banking is a turnkey, purpose-built solution that’s connected, intelligent, and secure. With out-of-the-box integrations and workflows, and state-of-the-art encryption — all powered by Talkdesk AI — banks can unlock the promise and potential of a great client experience.

• Talkdesk Financial Services Experience Cloud™ for Insurance

  Talkdesk Financial Services Experience Cloud™ for Insurance is an end-to-end CX solution purpose-built to unify the customer journey across policy servicing, claims, and new business. Deep integrations with claims management, policy administration, and CRM systems provide a single view of the customer and power time-saving workflows and automations. Pre-trained AI and insurance intent libraries enable seamless, personalized, and digital-first customer experiences.

• Talkdesk Healthcare Experience Cloud™ for Providers

  Talkdesk Healthcare Experience Cloud™ for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. With EHR integrations and workflows, and actionable insights — all powered by Talkdesk AI — providers can realize value faster while positively impacting patient interactions.

• Talkdesk Retail Experience Cloud™

  Talkdesk Retail Experience Cloud™ is an out-of-the-box customer service platform specifically made for brands to unify the customer journey across physical and digital channels and meet their customers wherever they are. Pre-configured retail workflows and scripts ensure value is added to every conversation, while “retail fluent,” pre-trained AI accelerates speed to resolution.

As the premier leader in UC analytics and monitoring, TeleMate provides one tool to monitor, analyze and report on your entire UC&C stack so you can proactively solve communication problems and move business initiatives forward. For the past 35 years, TeleMate has serviced companies from 2,000 to 150,000+ endpoints. by helping customers overcome the complexities of a growing communication ecosystem. Our customers have experienced the joy and relief of gaining control of their UC&C, so they can confidently move their business forward. Predictive UC Analytics is considered the product of choice for Enterprises, Healthcare, and the Federal Government.

Website
www.telemate.net

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Predictive UC Analytics

  As a vendor neutral platform, Predictive UC Analytics provides role-based, access controls into session activity details servicing the monitoring requirements of IT and the business analytics requirements of organizational stakeholders includes executives, contact centers, and compliance officers. .

For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.

Website
www.thrio.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.

Website
ujet.cx

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

We simplify UC and Telecom administration and management by providing tools for MACD automation, help desk agent MACDs, phone number and DID management, employee self service MACDs, Migration, advanced reporting, and much more for single and multi-vendor UC and telecom environments. SIMPLY PUT, WE MAKE UC AND TELECOM ADMINISTRATION AND MANAGEMENT EASY!

Website
www.unimax.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• Automated Provisioning

  Trigger telecom and UC provisioning/de-provisioning with one click in Active Directory, ITSM platforms, HRIS systems, and other enterprise software.

• HelpOne

  Off-load costly and repetitive UC and telecom MACDs to Tier One Help Desk and Service Desk employees.

• NumberPro

  Simplify the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved or in the process of aging.

• LineOne

  Off-load costly and repetitive UC and telecom MACDs to self service employees.

• 2nd Nature

  Unify the provisioning and management of various UC, telecom, and voice messaging systems by providing a single, centralized management and administration interface.

Verizon offers a suite of integrated solutions that address key challenges in enterprise communication, collaboration, and customer experience. To advance their customer-centric business outcomes, companies need cutting-edge communications solutions that build upon an intelligently architected IT infrastructure—unified communications, next-gen contact centers, team collaboration and work spaces, cloud communications, video and AV capabilities, and the meaningful integration of artificial intelligence, machine learning, and speech technologies.

Website
www.verizon.com/business/solutions/work-from-virtually-anywhere

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security
• Unified Communications

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Website
www.webex.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

Wilmac is a premier global provider of sales, professional services, and support for the world's most widely used Voice and Digital technologies. Wilmac's Customer Experience, Compliance, and Enterprise Voice Archiving (EVA) solutions are powered by best-of-breed products and dedicated sales and support teams. Through Wilmac's own development, partnerships, and leading vendors, Wilmac is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac's experience and expertise serves a variety of industries in North America including Contact Centers, Public Safety organizations, and Financial institutions.

Website
www.wilmacco.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR

Products

• Continuity Replay
• NICE CXone
• NICE NTR / NTR-X
• Calabrio WFM

One platform to connect. Work from anywhere with a single app that combines team chat, phone, whiteboard, meetings, contact center, and more. Bring teams together, reimagine workspaces, engage new audiences, and delight your customers; all on the Zoom platform you know and love.

Website
zoom.us

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• Zoom One

  Zoom One brings together team chat, phone, whiteboard, meetings, and more to make connections that matter.

• Zoom Spaces

  Zoom Spaces are reimagining the workspace and how we work by providing innovative solutions for Rooms, Digital Signage, Whiteboards, Interop and more!

• Zoom Contact Center

  Zoom Contact Center is a video-optimized omnichannel contact center-as-a-service, that helps businesses provide prompt, efficient, and highly personalized customer experiences that drive loyalty and retention.

• Zoom IQ for Sales

  Zoom IQ for Sales is a conversation intelligence solution that turns customer conversations into revenue growth.

• Zoom Developers

  The Zoom Developer Platform offers solutions, tools, and resources that enable developers to build applications and integrations which use Zoom’s video-based communications solutions or integrate core Zoom technology.

9Line was founded to provide on-premises and remote emergency calling solutions to organizations without compromising affordability. Although some costs are associated with such integrations, it is still an individual’s right to have the ability to dial 911 without incurring significant expense. With that purpose, 9Line has positioned itself to help organizations of all sizes achieve compliance at a fraction of the cost. 9Line’s industry-leading experience in unified communication applications and premier software engineering capabilities has quickly allowed the startup to receive recognition from industry leaders. The company offers integrations for Cisco BroadWorks, Cisco Unified Communications Manager, and Cisco Emergency Responder.

Website
www.9line911.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

Products

• 9Line for CER

  9Line for Cisco® Emergency Responder helps Cisco Collaboration customers meet the evolving state and federal regulatory requirements, protect your existing telephony investment, and achieve compliance with affordable licensing complementing your existing telephony licensing.

• 9Line for CUCM

  9Line for Cisco® Unified Communications Manager helps Cisco Collaboration customers meet the evolving state and federal regulatory requirements, protect your existing telephony investment, and achieve compliance with affordable licensing complementing your existing telephony licensing.

• 9Line for BroadWorks

  9Line for BroadWorks helps carriers meet the evolving state and federal regulatory requirements, protect their existing telephony investment, and comply with affordable device-based licensing and margin protection.

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Room Systems
• WebRTC

Visit booth 2041 to learn how Metropolis empowers users with communications insights as a service to track, monitor and identify performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details and Live Agent Dashboards in a single pane of glass.

Website
www.metropolis.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• SIP Trunking Services
• Unified Communications

Products

• Expo XT UC and UCaaS Analytics

  ExpoXT empowers users with communications insights as a service to track, monitor and measure performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details in a single pane of glass

• QLive for Informal Contact Centers

  QLive is a live queue and agent activity monitoring solution that integrates with, or without, a contact center to enable businesses to track KPI's, manage agent activity, and gain live, cradle-to-grave call information for their call center team

• ProfitWatch Call Accounting

  rofitWatch Call Accounting for Hospitality provides customized bill back and seamless PBX and PMS interface for hotels, resorts, spas, casinos, and cruise lines.

• OfficeWatch XT2 and OfficeWatch SL

  OfficeWatch XT2 and SL provide businesses with advanced customization models, dynamic reporting features, and by-site alarming for insight into any business.

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

Wilmac is a premier global provider of sales, professional services, and support for the world's most widely used Voice and Digital technologies. Wilmac's Customer Experience, Compliance, and Enterprise Voice Archiving (EVA) solutions are powered by best-of-breed products and dedicated sales and support teams. Through Wilmac's own development, partnerships, and leading vendors, Wilmac is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac's experience and expertise serves a variety of industries in North America including Contact Centers, Public Safety organizations, and Financial institutions.

Website
www.wilmacco.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR

Products

• Continuity Replay
• NICE CXone
• NICE NTR / NTR-X
• Calabrio WFM

AtlasIED is a global technologies manufacturer providing comprehensive audio and security solutions for commercial, corporate, educational, healthcare, retail, transportation, hospitality and government environments. Offering industry-leading mass notification, voice evac, life safety, VoIP, background music, paging/ public address and sound-masking systems, AtlasIED delivers more than 2,000 audio solutions with a variety of resources to help security dealers sell, design and install audio communication technologies.

Website
www.atlasied.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Security
• Unified Communications

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Room Systems
• WebRTC

Solutions and expertise for your success CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on premise and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Visit booth 2041 to learn how Metropolis empowers users with communications insights as a service to track, monitor and identify performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details and Live Agent Dashboards in a single pane of glass.

Website
www.metropolis.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• SIP Trunking Services
• Unified Communications

Products

• Expo XT UC and UCaaS Analytics

  ExpoXT empowers users with communications insights as a service to track, monitor and measure performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details in a single pane of glass

• QLive for Informal Contact Centers

  QLive is a live queue and agent activity monitoring solution that integrates with, or without, a contact center to enable businesses to track KPI's, manage agent activity, and gain live, cradle-to-grave call information for their call center team

• ProfitWatch Call Accounting

  rofitWatch Call Accounting for Hospitality provides customized bill back and seamless PBX and PMS interface for hotels, resorts, spas, casinos, and cruise lines.

• OfficeWatch XT2 and OfficeWatch SL

  OfficeWatch XT2 and SL provide businesses with advanced customization models, dynamic reporting features, and by-site alarming for insight into any business.

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

Part of HP’s portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting – anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com.

Website
poly.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

SpeechLogix Canada Inc is the developer of XLogix Platform, an all-in-one UCaaS and CCaaS platform that is fully designed for Operators, Services providers, and Carriers, The platform consists of all modules e.g. XLogix Meetings that is powered by Zoom Meetings SDK, Softphone, chat, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, Twitter, Apple Business messaging, Instagram and Facebook Messenger, XLogix platform is geared to scale to Millions of concurrent users.

Website
www.speechlogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• XLogix UCaaS

  All in one platform, Conferencing app + Softphone + Hosted PBX + Advanced IVR

• XLogix CCaaS

  pre-integrated UCaaS + Advanced Dialer + Advanced Contact Center + AQM + Business Messaging API + Omnichannel Smart Call Routing + Inbound & Outbound Call campaigns

• XLogix Platform on 5G Networks

  a UCaaS platform designed to embed the service over 4G/5G routers.

• XLogix Platform Softswitch

  an advanced and complete Softswitch & SBC functionalities embedded in the XLogix Platform

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Website
www.webex.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

Avocor is a global leader in collaboration solutions, creating technology that enables people to experience deeper team engagement in meetings, in-person or remotely. We strive to develop solutions that answer the common issues facing the modern workplace through technology that stimulates creativity and fosters teamwork.

Website
www.avocor.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Desktop
• Video: Room Systems

DTEN is changing the way people connect and collaborate through immersive, video-first hardware and subscription services. Our solutions are found in businesses, schools, homes and hybrid environments worldwide, delivering intuitive, high-quality and real-life video conference experiences for every meeting space. As a recipient of multiple international awards, DTEN is recognized for plug-and-play simplicity, superior audio visual clarity, and fluent, elegant designs. DTEN was founded in 2015 and headquartered in San Jose, California; Zoom Video Communications, Inc. is an investor. Find more at www.DTEN.com.

Website
dten.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. It´s solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.

Website
www.enghouseinteractive.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

About Radisys Radisys, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Radisys’ innovative disaggregated and virtualized enabling technology solutions leverage open reference architectures and standards, combined with open software and hardware to power business transformation for the telecom industry, while its world-class services organization delivers systems integration expertise necessary to solve communications and content providers’ complex deployment challenges. For more information, visit www.Radisys.com.

Website
www.radisys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Mobile/Wireless Platform/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Engaged Digital Platform

Singlewire Software is the developer of InformaCast and Visitor Aware, two solutions that enable organizations to detect threats, notify everyone and manage incidents. More than 5,000 organizations in over 80 countries use these tools to enhance safety and communication so they can protect their most important asset: their people. From screening visitors, to sending alerts and handling critical events, Singlewire Software offers solutions for every safety challenge.

Website
www.singlewire.com

Products/Services Offered

• Internet of Things (IoT)
• Unified Communications

Products

• InformaCast

  InformaCast is an emergency notification and incident management platform. It is one of the only notification systems that offers the ability to reach all of an organization’s on-site and mobile devices with critical messages in a variety of ways. Live and recorded audio, SMS text, email, visual alerts and more can be sent to mobile devices, desk phones, speakers, overhead paging systems, desktop computers, digital signage and more. Messages can be built to provide clear instructions and groups can be defined so the right people receive the right messages. Messages can include to links to join virtual collaboration spaces like Webex, Microsoft Teams and Zoom so key stakeholders can quickly gather, assess a situation and deploy a response. InformaCast Fusion also offers one of the widest arrays of triggering options so mass notifications can be sent the instant something goes wrong. Panic buttons available as hardware devices, virtually programmed on phones and computers, and mobile apps offer one-touch solutions for sending out alerts. Monitored RSS and CAP feeds can be configured to automatically trigger alerts when certain criteria are met, and IoT devices with contact closures can be integrated so when the contact closure is tripped messages are activated. This helps organizations leverage every channel available, so notifications get sent out quickly and the widest possible audience receives the message. Using messages that include text, audio, and visual cues also help make messages intrusive so no matter where someone is or what they are doing they see or hear the message, stop what they are doing, and take action to stay safe. These alerting features form the core of InformaCast, which also includes incident management capabilities that do more than just send out messages. While alerting people is important, it’s only one part of a safety plan. InformaCast incident management helps make safety plans actionable by moving them out of binders and into the cloud so they can be accessed and utilized from anywhere. In addition to all the alerts an organization would need, they can also upload and access resources like safety checklists, floor plans, and links to security camera feeds. Resources can also be uploaded in real-time to show things like pictures of intruders and provide additional context around an event. InformaCast also offers robust reporting features so organizations can analyze how effective their notifications were in reaching people and devices once an incident has been resolved. Identifying issues can help organizations build more effective response plans so they can continue to enhance safety.

• Visitor Aware

  Visitor Aware is a visitor and student management tool from Singlewire Software. Visitor Aware provides schools and other organizations the tools to screen visitors so they can identify threats before unwanted guests gain access to sensitive areas. Visitors have their IDs scanned when they enter a building. That information is used in conjunction with encrypted facial recognition to screen visitors against national sex offender and government watchlists and active legal injunctions. Potential issues are flagged to prevent guests from further entering a building, and approved guests are given a printed pass so they can proceed. Visitor Aware also offers tools for volunteer management, tardiness tracking, secure student release and pick-up, rostering and reunification, and setting up a tip line for potential threats.

Akkadian Labs, a Cisco Preferred Solution Partner, develops software to simplify Cisco Collaboration administration. Our unified communications solutions include tools for automated provisioning, consistent site deployment, powerful directories and intuitive consoles. Streamline processes and maximize ROI across multiple UC servers, clusters and applications. Technology is complex. We make it simple.

Website
www.akkadianlabs.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Akkadian Provisioning Manager

  Streamline MAC-D workflows and offload complex tasks with our provisioning automation solution

• Akkadian Contact Manager

  Build better teams with an enterprise directory that helps employees find exactly who and what they need, and unifies Active Directories to streamline authentication

• Akkadian Console

  An intuitive receptionist console that makes high call volume environments easy to handle, with a powerful directory and flexible deployment options

• Akkadian Site Builder

  Implement Day 1 provisioning requirements in minutes with templates that allow you to standardize deployments with guaranteed accuracy

ASC is a worldwide leading provider of software and cloud solutions in the field of omnichannel recording, quality management, and analytics. Among our target groups are all companies that record and analyze their communication, especially contact centers, financial service providers, and public safety organizations. We offer solutions for recording as well as AI-based analysis and evaluation of all communications – including voice, video, screen, chats, or meetings. Communication contents are captured in an audit-proof manner critical information and trends are revealed.

Website
www.asctechnologies.com/english

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• Recording Insights

  Our compliance recording solution, Recording Insights, captures all your communications effortlessly and securely, whether for Microsoft Teams, RingCentral, or Zoom. It's a certified, native-built cloud solution hosted in Azure that integrates seamlessly with your collaboration platform. Record and archive your calls, meetings, screen sharing, video and chat as well as leverage the Microsoft Cognitive Services to transcribe, analyze and translate your communications.

• Neo Suite

  With ASC's compliance recording, analytics and quality management software Neo, users won't have to worry about recording compliance ever again. They also can increase their service quality or respond optimally in emergencies. Challenges of this kind are part of daily business for companies and public sector organizations. ASC offers solutions to record, analyze and evaluate multimedia interactions. Communication content is captured with AI-based analytics, important information is generated, and trends are detected. This provides management with the basis for decision-making in real time. In addition, starting points for increasing productivity are identified. Companies and public sector organizations with on-premise PBXs can either deploy ASC's Neo Suite on-premise, or use all services from the Neo Cloud.

• Neo Cloud Services

  ASC offers its entire portfolio comprising of call recording, compliance, analysis of corporate communication and quality management as on-premise software as well as in the cloud as flexible services. This way, you profit from state-of-the-art call recording technology and meet highest requirements regarding security, performance and compliance. Neo Cloud services feature a high-availability architecture safely operated in the Microsoft Azure Cloud. Modern encryption methods and comprehensive access management protect your sensitive data. On the basis of the recorded communication, compliance and service quality can be analyzed and the results displayed in informative reports. Further tools for process management, desktop analysis, and eLearning can be added as the need arises.

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Room Systems
• WebRTC

Edify delivers an all-in-one contact center and unified communications solution that works on every channel, for every customer, to solve every problem. On a single screen.

Website
www.edify.cx

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. It´s solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.

Website
www.enghouseinteractive.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

First Orion is a global provider of digital call experiences for the world's leading carriers, enterprises, and mobile apps. The First Orion Call Protection Suite provides scam, fraud, and spoof protection solutions to hundreds of millions of consumers. The company's Branded Calling Suite, INFORM® and ENGAGE®, allows businesses to brand their calls with name, logo, and a reason for the call. In addition, First Orion solutions are STIR/SHAKEN ready and compliant, allowing consumers to trust their connection. First Orion powers digital call experiences for T-Mobile, Metro by T-Mobile, Boost Mobile, Sky, along with Fortune 500 brands, PrivacyStar®, and other mobile apps. Established in 2008, First Orion is headquartered in North Little Rock, Arkansas, with offices in Seattle, London, and Dubai and employs over 400 people globally. More at www.firstorion.com, @FirstOrionCorp, or the First Orion Blog.

Website
www.firstorion.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

Products

• INFORM - Branded Text Display ID

  If you’re like many businesses, you struggle to reach customers over the phone for anything from appointments to transactions to customer care. You can solve the problem of the unwanted call with INFORM® Branded Text Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer satisfaction.

• ENGAGE -Branded Graphic Display

  If you’re like many companies, your customer service, finance, and sales departments struggle to reach customers over the phone. Companies are solving the problem of unwanted calls with ENGAGE® Branded Graphic Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer satisfaction.

Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market and enterprise businesses to connect people and applications globally. We tailor our highly available cloud communication, connectivity, and security services to meet the unique needs of our clients. Our services are backed by the industry’s most comprehensive service guarantee, that includes on-time installation, and 100% availability guarantees for next-generation services.

Website
www.fusionconnect.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

IT-Decision Telecom LLC (Decision Telecom) is Licensed MVNO, Global A2P Messaging Provider and Voice Carrier. Decision Telecom's Omnichannel Communication Platform allows to send Business Messages Globally. All communication channels in one place: SMS, Viber Business, WhatsApp Business, RCS, Verifications, HLR, Voice and chat inbox, available via web-interface and programmable with API. Easily interact with your customers from your official Brand Name using popular communication channels and reach every mobile phone on the planet with a single click. Enjoy using our services and free unlimited 24/7/365 support.

Website
www.it-decision.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Omnichannel Messaging for Business and Developers.

  Omnichannel Messaging Platform for Business and Developers allows to send Business Messages Globally.

• Global A2P Messaging Provider

  IT-Decision Telecom LLC (Decision Telecom) is Licensed MVNO, Global A2P Messaging Provider, interconnected with more than 300 MNOs and carriers/hubs, to provide high level Global A2P Messaging services across the globe.

• Global Voice Carrier

  VoIP for Business – Worldwide Voice Calls! Use IT-Decision Telecom’s VoIP services and offer high-quality calls through IP protocol to your customers, regardless of their location. We provide Global VoIP gateway, SIP Trunks for Call Centers with 24/7/365 support.

Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Customer Engagement Platform empowers businesses to deliver trusted customer experiences through voice, video, and other digital engagement channels. Our customers’ trust in LinkLive is built on our team’s exceptional expertise, decades of customer-tested security, and modern AI to ensure positive outcomes.

Website
linklive.ai

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Lumen is an American multinational technology company headquartered in Monroe, Louisiana dedicated to furthering human progress through technology, providing the fastest, most secure platform for applications and data to help businesses, government and communities adopt emerging technologies and deliver amazing experiences around the world. ?

Website
www.lumen.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Lumen Solutions for Contact Center - Talkdesk

  Lumen Solutions for Contact Center – Talkdesk enables businesses everywhere to be able to deliver better customer experiences across any industry and through any channel, ultimately resulting in higher customer satisfaction and accelerated business outcomes.

• Lumen Enablement Services for UC&C

  Lumen Enablement Services for UC&C provides customers with a one-stop-shop for all their UC&C needs. Choosing the right collaboration solution is the first stop but ensuring that enterprises get the most out of their solution is where we come in. From adoption services and consulting services to reporting and connectivity options Lumen can help set you up for success.

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

Founded in 1984 in Brussels, the heart of Europe, we combine a dynamic company, a profound knowledge of leading edge technologies with long-term experience in the unified communication. We develop software solutions that simplify the use of Unified Communications services. Thanks to a high-quality software products for a specific market niche, we successfully employ an indirect sales strategy that allows system integrators to pick Evercom as a one-stop shop for 3rd party add-ons for their clients. The growing lists of our active business partners as well as of system engineers able to deploy and support our applications ensure us that this is the right approach.

Website
www.evercomgroup.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• MOYOBI

Omilia is a pioneer in Natural Language Understanding and Machine Learning, delivering the highest quality automated voice solutions for Contact Centers. Omilia owns and delivers state-of-the-art technology in Conversational AI, enabling clients to improve their CX, shorten response times and reduce costs. The Omilia Cloud offering allows businesses to effortlessly identify, authenticate, and serve customers with ready-to-go integrations, across any channel, by pre-built solutions. A true product leader, Omilia delivers unprecedented voice-recognition accuracy, and the market acknowledgement for it is growing: Omilia was recognized as a Leader in the Gartner 2022 Magic Quadrant for Enterprise Conversational AI Platforms and the Worldwide Conversational AI Software Platforms for Customer Service 2021 by IDC.

Website
www.omilia.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Conversational Voice

  Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language - customers can speak freely and there is no predetermined flow or structure they have to follow - they just speak.

• Authentication & Anti-Fraud

  Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent. Omilia Authentication and Anti-Fraud reduces AHT and improves authentication leading to increased customer & agent experience.

• Conversational Chat

  Drive your digital transformation initiatives by keeping customers engaged without needing to involve a human agent.

• Conversational Insights

  Visualize the data generated by your app to analyze customer conversations with the virtual agent. Conversational Insights provide call quality monitoring and real-time business discovery on what customers are actually saying.

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical network solutions to service providers, enterprises and critical infrastructure sectors globally. Our end-to-end solutions portfolio delivers core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. Visit rbbn.com.

Website
www.rbbn.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

SpeechLogix Canada Inc is the developer of XLogix Platform, an all-in-one UCaaS and CCaaS platform that is fully designed for Operators, Services providers, and Carriers, The platform consists of all modules e.g. XLogix Meetings that is powered by Zoom Meetings SDK, Softphone, chat, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, Twitter, Apple Business messaging, Instagram and Facebook Messenger, XLogix platform is geared to scale to Millions of concurrent users.

Website
www.speechlogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• XLogix UCaaS

  All in one platform, Conferencing app + Softphone + Hosted PBX + Advanced IVR

• XLogix CCaaS

  pre-integrated UCaaS + Advanced Dialer + Advanced Contact Center + AQM + Business Messaging API + Omnichannel Smart Call Routing + Inbound & Outbound Call campaigns

• XLogix Platform on 5G Networks

  a UCaaS platform designed to embed the service over 4G/5G routers.

• XLogix Platform Softswitch

  an advanced and complete Softswitch & SBC functionalities embedded in the XLogix Platform

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Talkdesk CX Cloud™

  Talkdesk CX Cloud is an automation-first customer experience solution that optimizes our customers’ most critical customer service processes. It includes Talkdesk AI and a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics to align and drive CX winning behaviors across your organization. Our CX Cloud platform combines enterprise scale with consumer simplicity. We were born cloud-native with a purpose-built platform that provides speed, agility, reliability, and security with low-code, no-code and custom-code tools.

• Talkdesk Financial Services Experience Cloud™ for Banking

  Talkdesk Financial Services Experience Cloud™ for Banking is a turnkey, purpose-built solution that’s connected, intelligent, and secure. With out-of-the-box integrations and workflows, and state-of-the-art encryption — all powered by Talkdesk AI — banks can unlock the promise and potential of a great client experience.

• Talkdesk Financial Services Experience Cloud™ for Insurance

  Talkdesk Financial Services Experience Cloud™ for Insurance is an end-to-end CX solution purpose-built to unify the customer journey across policy servicing, claims, and new business. Deep integrations with claims management, policy administration, and CRM systems provide a single view of the customer and power time-saving workflows and automations. Pre-trained AI and insurance intent libraries enable seamless, personalized, and digital-first customer experiences.

• Talkdesk Healthcare Experience Cloud™ for Providers

  Talkdesk Healthcare Experience Cloud™ for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. With EHR integrations and workflows, and actionable insights — all powered by Talkdesk AI — providers can realize value faster while positively impacting patient interactions.

• Talkdesk Retail Experience Cloud™

  Talkdesk Retail Experience Cloud™ is an out-of-the-box customer service platform specifically made for brands to unify the customer journey across physical and digital channels and meet their customers wherever they are. Pre-configured retail workflows and scripts ensure value is added to every conversation, while “retail fluent,” pre-trained AI accelerates speed to resolution.

As the premier leader in UC analytics and monitoring, TeleMate provides one tool to monitor, analyze and report on your entire UC&C stack so you can proactively solve communication problems and move business initiatives forward. For the past 35 years, TeleMate has serviced companies from 2,000 to 150,000+ endpoints. by helping customers overcome the complexities of a growing communication ecosystem. Our customers have experienced the joy and relief of gaining control of their UC&C, so they can confidently move their business forward. Predictive UC Analytics is considered the product of choice for Enterprises, Healthcare, and the Federal Government.

Website
www.telemate.net

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Predictive UC Analytics

  As a vendor neutral platform, Predictive UC Analytics provides role-based, access controls into session activity details servicing the monitoring requirements of IT and the business analytics requirements of organizational stakeholders includes executives, contact centers, and compliance officers. .

For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.

Website
www.thrio.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

We simplify UC and Telecom administration and management by providing tools for MACD automation, help desk agent MACDs, phone number and DID management, employee self service MACDs, Migration, advanced reporting, and much more for single and multi-vendor UC and telecom environments. SIMPLY PUT, WE MAKE UC AND TELECOM ADMINISTRATION AND MANAGEMENT EASY!

Website
www.unimax.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• Automated Provisioning

  Trigger telecom and UC provisioning/de-provisioning with one click in Active Directory, ITSM platforms, HRIS systems, and other enterprise software.

• HelpOne

  Off-load costly and repetitive UC and telecom MACDs to Tier One Help Desk and Service Desk employees.

• NumberPro

  Simplify the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved or in the process of aging.

• LineOne

  Off-load costly and repetitive UC and telecom MACDs to self service employees.

• 2nd Nature

  Unify the provisioning and management of various UC, telecom, and voice messaging systems by providing a single, centralized management and administration interface.

Verizon offers a suite of integrated solutions that address key challenges in enterprise communication, collaboration, and customer experience. To advance their customer-centric business outcomes, companies need cutting-edge communications solutions that build upon an intelligently architected IT infrastructure—unified communications, next-gen contact centers, team collaboration and work spaces, cloud communications, video and AV capabilities, and the meaningful integration of artificial intelligence, machine learning, and speech technologies.

Website
www.verizon.com/business/solutions/work-from-virtually-anywhere

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security
• Unified Communications

VMware is an SD-WAN pioneer and SASE leader. VMware SD-WAN™ and VMware SASE™ bring cloud-delivered networking, security, and AIOps together with compute to support ubiquitous access for a distributed workforce along with modern edge applications.

Website
www.sase.vmware.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services/Consulting/VAR

Products

• VMware SASE

  Cloud-Native and Cloud-Delivered Networking and Security for the Distributed Edge

• VMware SD-WAN

  Built on the foundational architectural principle that the cloud is the network, VMware SD-WAN decouples networking software services from underlying hardware to create a secure, reliable, and transport-independent network overlay. VMware’s cloud native architecture delivers unparalleled advantages.

• VMware SD-WAN Client

  Enterprises need an SD-WAN solution for employees on the road, or when a hardware appliance is not feasible. VMware SD-WAN offers a first of its kind SD-WAN client that follows the principles of Zero Trust to extend the benefits of reliable, optimal, and secure connectivity for end user devices.

• VMware Secure Access

  VMware SD-WAN and VMware Workspace ONE come together to enable secure, optimized, and high-performance access for remote and mobile workers.

• VMware Cloud Web Security

  A cloud hosted service that protects users and infrastructure accessing SaaS and Internet applications from threats, offering visibility, control and compliance.

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Website
www.webex.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

One platform to connect. Work from anywhere with a single app that combines team chat, phone, whiteboard, meetings, contact center, and more. Bring teams together, reimagine workspaces, engage new audiences, and delight your customers; all on the Zoom platform you know and love.

Website
zoom.us

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• Zoom One

  Zoom One brings together team chat, phone, whiteboard, meetings, and more to make connections that matter.

• Zoom Spaces

  Zoom Spaces are reimagining the workspace and how we work by providing innovative solutions for Rooms, Digital Signage, Whiteboards, Interop and more!

• Zoom Contact Center

  Zoom Contact Center is a video-optimized omnichannel contact center-as-a-service, that helps businesses provide prompt, efficient, and highly personalized customer experiences that drive loyalty and retention.

• Zoom IQ for Sales

  Zoom IQ for Sales is a conversation intelligence solution that turns customer conversations into revenue growth.

• Zoom Developers

  The Zoom Developer Platform offers solutions, tools, and resources that enable developers to build applications and integrations which use Zoom’s video-based communications solutions or integrate core Zoom technology.

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

Part of HP’s portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting – anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com.

Website
poly.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

About Radisys Radisys, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Radisys’ innovative disaggregated and virtualized enabling technology solutions leverage open reference architectures and standards, combined with open software and hardware to power business transformation for the telecom industry, while its world-class services organization delivers systems integration expertise necessary to solve communications and content providers’ complex deployment challenges. For more information, visit www.Radisys.com.

Website
www.radisys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Mobile/Wireless Platform/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Engaged Digital Platform

SpeechLogix Canada Inc is the developer of XLogix Platform, an all-in-one UCaaS and CCaaS platform that is fully designed for Operators, Services providers, and Carriers, The platform consists of all modules e.g. XLogix Meetings that is powered by Zoom Meetings SDK, Softphone, chat, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, Twitter, Apple Business messaging, Instagram and Facebook Messenger, XLogix platform is geared to scale to Millions of concurrent users.

Website
www.speechlogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• XLogix UCaaS

  All in one platform, Conferencing app + Softphone + Hosted PBX + Advanced IVR

• XLogix CCaaS

  pre-integrated UCaaS + Advanced Dialer + Advanced Contact Center + AQM + Business Messaging API + Omnichannel Smart Call Routing + Inbound & Outbound Call campaigns

• XLogix Platform on 5G Networks

  a UCaaS platform designed to embed the service over 4G/5G routers.

• XLogix Platform Softswitch

  an advanced and complete Softswitch & SBC functionalities embedded in the XLogix Platform

Global Message Services (GMS) is a communications platform provider (CPaaS) for Enterprises and an international messaging service provider for Mobile Network Operators worldwide. For Enterprises, our communications platform (CPaaS) enables brands to unify customer communications via a single API and self-service platform, making it simple to send and receive messages orchestrated across multichannel touchpoints - including SMS, Push, Viber, WhatsApp, and RCS. As a trusted partner of mobile operators, we enable their messaging business by optimising A2P, P2P and P2A interworking while enhancing enterprise A2P messaging traffic management for revenue growth.

Website
www.gms-worldwide.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Services
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

SpeechLogix Canada Inc is the developer of XLogix Platform, an all-in-one UCaaS and CCaaS platform that is fully designed for Operators, Services providers, and Carriers, The platform consists of all modules e.g. XLogix Meetings that is powered by Zoom Meetings SDK, Softphone, chat, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, Twitter, Apple Business messaging, Instagram and Facebook Messenger, XLogix platform is geared to scale to Millions of concurrent users.

Website
www.speechlogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• XLogix UCaaS

  All in one platform, Conferencing app + Softphone + Hosted PBX + Advanced IVR

• XLogix CCaaS

  pre-integrated UCaaS + Advanced Dialer + Advanced Contact Center + AQM + Business Messaging API + Omnichannel Smart Call Routing + Inbound & Outbound Call campaigns

• XLogix Platform on 5G Networks

  a UCaaS platform designed to embed the service over 4G/5G routers.

• XLogix Platform Softswitch

  an advanced and complete Softswitch & SBC functionalities embedded in the XLogix Platform

Verizon offers a suite of integrated solutions that address key challenges in enterprise communication, collaboration, and customer experience. To advance their customer-centric business outcomes, companies need cutting-edge communications solutions that build upon an intelligently architected IT infrastructure—unified communications, next-gen contact centers, team collaboration and work spaces, cloud communications, video and AV capabilities, and the meaningful integration of artificial intelligence, machine learning, and speech technologies.

Website
www.verizon.com/business/solutions/work-from-virtually-anywhere

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security
• Unified Communications

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Website
www.webex.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Room Systems
• WebRTC

Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market and enterprise businesses to connect people and applications globally. We tailor our highly available cloud communication, connectivity, and security services to meet the unique needs of our clients. Our services are backed by the industry’s most comprehensive service guarantee, that includes on-time installation, and 100% availability guarantees for next-generation services.

Website
www.fusionconnect.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

IT-Decision Telecom LLC (Decision Telecom) is Licensed MVNO, Global A2P Messaging Provider and Voice Carrier. Decision Telecom's Omnichannel Communication Platform allows to send Business Messages Globally. All communication channels in one place: SMS, Viber Business, WhatsApp Business, RCS, Verifications, HLR, Voice and chat inbox, available via web-interface and programmable with API. Easily interact with your customers from your official Brand Name using popular communication channels and reach every mobile phone on the planet with a single click. Enjoy using our services and free unlimited 24/7/365 support.

Website
www.it-decision.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Omnichannel Messaging for Business and Developers.

  Omnichannel Messaging Platform for Business and Developers allows to send Business Messages Globally.

• Global A2P Messaging Provider

  IT-Decision Telecom LLC (Decision Telecom) is Licensed MVNO, Global A2P Messaging Provider, interconnected with more than 300 MNOs and carriers/hubs, to provide high level Global A2P Messaging services across the globe.

• Global Voice Carrier

  VoIP for Business – Worldwide Voice Calls! Use IT-Decision Telecom’s VoIP services and offer high-quality calls through IP protocol to your customers, regardless of their location. We provide Global VoIP gateway, SIP Trunks for Call Centers with 24/7/365 support.

Lumen is an American multinational technology company headquartered in Monroe, Louisiana dedicated to furthering human progress through technology, providing the fastest, most secure platform for applications and data to help businesses, government and communities adopt emerging technologies and deliver amazing experiences around the world. ?

Website
www.lumen.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Lumen Solutions for Contact Center - Talkdesk

  Lumen Solutions for Contact Center – Talkdesk enables businesses everywhere to be able to deliver better customer experiences across any industry and through any channel, ultimately resulting in higher customer satisfaction and accelerated business outcomes.

• Lumen Enablement Services for UC&C

  Lumen Enablement Services for UC&C provides customers with a one-stop-shop for all their UC&C needs. Choosing the right collaboration solution is the first stop but ensuring that enterprises get the most out of their solution is where we come in. From adoption services and consulting services to reporting and connectivity options Lumen can help set you up for success.

Visit booth 2041 to learn how Metropolis empowers users with communications insights as a service to track, monitor and identify performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details and Live Agent Dashboards in a single pane of glass.

Website
www.metropolis.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• SIP Trunking Services
• Unified Communications

Products

• Expo XT UC and UCaaS Analytics

  ExpoXT empowers users with communications insights as a service to track, monitor and measure performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details in a single pane of glass

• QLive for Informal Contact Centers

  QLive is a live queue and agent activity monitoring solution that integrates with, or without, a contact center to enable businesses to track KPI's, manage agent activity, and gain live, cradle-to-grave call information for their call center team

• ProfitWatch Call Accounting

  rofitWatch Call Accounting for Hospitality provides customized bill back and seamless PBX and PMS interface for hotels, resorts, spas, casinos, and cruise lines.

• OfficeWatch XT2 and OfficeWatch SL

  OfficeWatch XT2 and SL provide businesses with advanced customization models, dynamic reporting features, and by-site alarming for insight into any business.

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

Nectar delivers market-leading software solutions that empower organizations to dramatically improve management, visibility, and service delivery across enterprise VoIP, SIP and MPLS networks and across integrated voice, video, collaboration and contact center solutions. Nectar collects and correlates your organization’s most important customer, agent and user experience data and presents you the actionable insights and information you need within a single pane of glass. The best-in-class, vendor agnostic solutions support the industry’s most strategic and popular platforms from Avaya, Amazon, Cisco, Five9, Genesys, Microsoft, Zoom and more. Nectar currently supports millions of enterprise endpoints across thousands of organizations around the world.

Website
www.nectarcorp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical network solutions to service providers, enterprises and critical infrastructure sectors globally. Our end-to-end solutions portfolio delivers core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. Visit rbbn.com.

Website
www.rbbn.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

SpeechLogix Canada Inc is the developer of XLogix Platform, an all-in-one UCaaS and CCaaS platform that is fully designed for Operators, Services providers, and Carriers, The platform consists of all modules e.g. XLogix Meetings that is powered by Zoom Meetings SDK, Softphone, chat, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, Twitter, Apple Business messaging, Instagram and Facebook Messenger, XLogix platform is geared to scale to Millions of concurrent users.

Website
www.speechlogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• XLogix UCaaS

  All in one platform, Conferencing app + Softphone + Hosted PBX + Advanced IVR

• XLogix CCaaS

  pre-integrated UCaaS + Advanced Dialer + Advanced Contact Center + AQM + Business Messaging API + Omnichannel Smart Call Routing + Inbound & Outbound Call campaigns

• XLogix Platform on 5G Networks

  a UCaaS platform designed to embed the service over 4G/5G routers.

• XLogix Platform Softswitch

  an advanced and complete Softswitch & SBC functionalities embedded in the XLogix Platform

As the premier leader in UC analytics and monitoring, TeleMate provides one tool to monitor, analyze and report on your entire UC&C stack so you can proactively solve communication problems and move business initiatives forward. For the past 35 years, TeleMate has serviced companies from 2,000 to 150,000+ endpoints. by helping customers overcome the complexities of a growing communication ecosystem. Our customers have experienced the joy and relief of gaining control of their UC&C, so they can confidently move their business forward. Predictive UC Analytics is considered the product of choice for Enterprises, Healthcare, and the Federal Government.

Website
www.telemate.net

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Predictive UC Analytics

  As a vendor neutral platform, Predictive UC Analytics provides role-based, access controls into session activity details servicing the monitoring requirements of IT and the business analytics requirements of organizational stakeholders includes executives, contact centers, and compliance officers. .

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Room Systems
• WebRTC

Is the supply chain holding up critical infrastructure projects? Are your traditional procurement partners not delivering? DHD can help! DHD provides Authorized New, OEM recertified and preowned networking, server, storage, unified communications and security hardware solutions. Our hardware expertise includes Dell, Cisco / Meraki, Juniper, Arista, Palo Alto Networks, Fortinet, HPE, and Lenovo requirements. In addition, DHD’s Third Party Maintenance offering (DHD Care) is a robust, flexible solution supporting multi-OEM brands across your network. DHD is a one-stop shop addressing infrastructure needs. Come by the booth and let’s discuss your 2023 projects.

Website
www.dhd.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Systems Integration Services/Consulting/VAR

Lumen is an American multinational technology company headquartered in Monroe, Louisiana dedicated to furthering human progress through technology, providing the fastest, most secure platform for applications and data to help businesses, government and communities adopt emerging technologies and deliver amazing experiences around the world. ?

Website
www.lumen.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Lumen Solutions for Contact Center - Talkdesk

  Lumen Solutions for Contact Center – Talkdesk enables businesses everywhere to be able to deliver better customer experiences across any industry and through any channel, ultimately resulting in higher customer satisfaction and accelerated business outcomes.

• Lumen Enablement Services for UC&C

  Lumen Enablement Services for UC&C provides customers with a one-stop-shop for all their UC&C needs. Choosing the right collaboration solution is the first stop but ensuring that enterprises get the most out of their solution is where we come in. From adoption services and consulting services to reporting and connectivity options Lumen can help set you up for success.

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical network solutions to service providers, enterprises and critical infrastructure sectors globally. Our end-to-end solutions portfolio delivers core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. Visit rbbn.com.

Website
www.rbbn.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

SpeechLogix Canada Inc is the developer of XLogix Platform, an all-in-one UCaaS and CCaaS platform that is fully designed for Operators, Services providers, and Carriers, The platform consists of all modules e.g. XLogix Meetings that is powered by Zoom Meetings SDK, Softphone, chat, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, Twitter, Apple Business messaging, Instagram and Facebook Messenger, XLogix platform is geared to scale to Millions of concurrent users.

Website
www.speechlogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• XLogix UCaaS

  All in one platform, Conferencing app + Softphone + Hosted PBX + Advanced IVR

• XLogix CCaaS

  pre-integrated UCaaS + Advanced Dialer + Advanced Contact Center + AQM + Business Messaging API + Omnichannel Smart Call Routing + Inbound & Outbound Call campaigns

• XLogix Platform on 5G Networks

  a UCaaS platform designed to embed the service over 4G/5G routers.

• XLogix Platform Softswitch

  an advanced and complete Softswitch & SBC functionalities embedded in the XLogix Platform

Akkadian Labs, a Cisco Preferred Solution Partner, develops software to simplify Cisco Collaboration administration. Our unified communications solutions include tools for automated provisioning, consistent site deployment, powerful directories and intuitive consoles. Streamline processes and maximize ROI across multiple UC servers, clusters and applications. Technology is complex. We make it simple.

Website
www.akkadianlabs.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Akkadian Provisioning Manager

  Streamline MAC-D workflows and offload complex tasks with our provisioning automation solution

• Akkadian Contact Manager

  Build better teams with an enterprise directory that helps employees find exactly who and what they need, and unifies Active Directories to streamline authentication

• Akkadian Console

  An intuitive receptionist console that makes high call volume environments easy to handle, with a powerful directory and flexible deployment options

• Akkadian Site Builder

  Implement Day 1 provisioning requirements in minutes with templates that allow you to standardize deployments with guaranteed accuracy

AtlasIED is a global technologies manufacturer providing comprehensive audio and security solutions for commercial, corporate, educational, healthcare, retail, transportation, hospitality and government environments. Offering industry-leading mass notification, voice evac, life safety, VoIP, background music, paging/ public address and sound-masking systems, AtlasIED delivers more than 2,000 audio solutions with a variety of resources to help security dealers sell, design and install audio communication technologies.

Website
www.atlasied.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Security
• Unified Communications

Is the supply chain holding up critical infrastructure projects? Are your traditional procurement partners not delivering? DHD can help! DHD provides Authorized New, OEM recertified and preowned networking, server, storage, unified communications and security hardware solutions. Our hardware expertise includes Dell, Cisco / Meraki, Juniper, Arista, Palo Alto Networks, Fortinet, HPE, and Lenovo requirements. In addition, DHD’s Third Party Maintenance offering (DHD Care) is a robust, flexible solution supporting multi-OEM brands across your network. DHD is a one-stop shop addressing infrastructure needs. Come by the booth and let’s discuss your 2023 projects.

Website
www.dhd.com