2018 Sponsors and Exhibitors

Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, WFM, social media platforms and other sources, vastly improving visibility into the customer journey. This omni-channel insight helps businesses understand and manage their customer and agent experiences.

Company Email: [email protected]

Address
10700 Sikes Place
Suite 240
Charlotte, North Carolina 28277
United States of America

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

Products

• Aceyus Vault

  The Aceyus Vault provides the critical central data repository for contact center operations. The Vault consolidates information from complex, disparate contact center systems including ACDs, IVRs, CRM, Call Recording, WFM, Quality Management, Omni-Channel, Social Media, and even homegrown databases or BI solutions. The Vault integrates and normalizes all data, enabling the creation of effective reports and dashboards for both technology and business staff. The result is a more efficient and optimized contact center operation.

• Aceyus Historical Reporting

  Aceyus provides a simple, intuitive interface for historical reporting and browsing call detail data. Users with little to no technical expertise can quickly and easily run reports from the standard report inventory or access saved private and public reports. Aceyus Reporting features an integrated Report Builder for modifying existing reports (adding/removing/renaming columns or groupings) or creating new ones. New users will find the intuitive interface easy to use, and advanced users will appreciate the support for advanced data joins and SQL stored procedures. Any of the standard reports can be copied and personalized for individual users or customized to suit the needs of the enterprise. Users can also use one of the standard call-by-call reports or the built-in query tools to search Route and Termination call detail records for specific criteria. Out-of-the-box “Cradle-to-Grave” reporting provides a sequenced history for every segment of the call, with the ability to integrate call recording links, detailed CVP interactions, CRM or After Call Survey data with call data. This report also includes the Service, Skill, Agent and Call Type that handled the call, as well as a total duration and call variable details.

• Aceyus Dashboards

  A web-based monitoring tool designed to display data from contact center platforms and systems enables users to quickly and easily create and view fully customized, real-time dashboards. Users can select from a wide variety of real-time data elements, creating a unique display that best suits their individual needs.

• Aceyus Connections

  Aceyus Connections is a customer engagement module that helps businesses understand and manage their customer journeys. It provides the framework necessary to link data from omnichannel sources with customer data from CRM, ticketing systems and other databases. Aligning these data sources enables mapping of interactions from any channel to the appropriate customer profile information. Connections facilitates data-rich, real-time, cross-channel interactions as well as customer journey applications that leverage historical perspectives and analytics.

• Aceyus Director

  Aceyus Director extends the capabilities of contact routing and interactive treatment platforms to business users. Users can modify routing rules at a moment’s notice without requiring access to an ACD or IVR call processing platform. Director comes pre-packaged with commonly-used contact routing management tools. These tools include a 7-day Hours of Operation manager and a Percent Allocation application that allows users to direct contact volume to alternate destinations. In addition, Director also offers system managers the ability to create custom tools for managing user variables that are referenced in contact processing logic.

Altocloud delivers intelligent communications through customer journey analytics. Altocloud was founded in 2013 by Dan Arra, Joe Smyth and Barry O'Sullivan. The company is led by CEO Barry O'Sullivan, formerly a senior executive at Cisco where he led the multi-billion dollar Unified Communications business, including VoIP, Contact Center and WebEx.

Company Email: [email protected]

Address
800 W. El Camino Real, Suite 420
Mountain View, California 94040
United States of America

Website
www.altocloud.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Altocloud

  Customer Journey Analytics For Real-Time Engagement. Using AI to make your Contact Center agents smarter, customers happier and drive better business outcomes.

Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years, delivering innovative, technical, multi-channel, cloud, on-premises and hybrid-based solutions. Aria specializes in working with Genesys, Salesforce and AWS platforms, building products and delivering services to offer complete solutions. We do this by leveraging our extensive industry experience, knowledge, proven methodology, tools and templates to guide you in choosing a solution to fit your needs.

Address
110 12th Ave SW, Suite 600
Calgary, Alberta T2R 0G7
Canada

Website
www.ariasolutions.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR
• Unified Communications

AVI Systems, Inc. is one of the nation's largest audiovisual (AV) solutions providers, and the only one that's 100% employee-owned. We employ the most highly credentialed professionals in the AV field, who help us deliver unparalleled support to our clients in health care, finance, education, government and beyond.

Company Email: [email protected]

Address
9675 W. 76th St.
Suite 130
Eden Prairie, Minnesota 55344
United States of America

Website
www.avisystems.com

Social Networks

Products/Services Offered

• AI/Analytics
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Mobile
• Video: Room Systems

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Company Email: [email protected]

Address
400 1st Avenue North, Suite 300
Minneapolis, Minnesota 55441
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Call Journey is a high-powered conversation analytics solution that converts contact centre conversations into actionable data. Our solution allows businesses to access call intelligence efficiently, and discover information that directly affects sales performance, customer experience, employee engagement and business growth. With Call Journey, your business can now harness powerful insights from conversations, allowing you to automate NPS measurement, analyse Customer Experience, track Employee Engagement, improve sales efficiency and streamline private data protection.

Company Email: [email protected]

Address
4-6 Straits Avenue
Granville, New South Wales 2142
Australia

Website
www.calljourney.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Call Journey EVS

  Call Journey EVS is an AI-powered speech processing engine capable of transcribing large batches of audio into text and analysing it. Resulting data file contains information about the speaker's sentiment, emotion, as well as events such as silence, over-talk or use of profanities. Call Journey EVS is extremely helpful in quick and efficient deployment of Contact Center analytics and Digital Transformation programs.

CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.

Company Email: [email protected]

Address
200 West Street
4th Floor
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallMiner Eureka

  Eureka is the leading solution to improve contact center and enterprise performance through speech analytics. It immediately reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more.

• CallMiner MyEureka

  MyEureka is an application that’s included with Eureka and Eureka Essentials that automates the contact center agent performance management process by providing direct performance feedback to contact center managers, supervisors, and agents.

• CallMiner EurekaLive

  CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics. Designed to provide real-time actionable information to supervisors, quality analysts, and agents, EurekaLive is customizable to address a wide spectrum of business needs.

• CallMiner EurekaXchange

  Eureka Xchange is an app exchange exclusively for Eureka 10 speech analytics users. Eureka Xchange complements CallMiner’s existing libraries of solution packs, by providing additional automated categories and tags, in order to gain even more key business insights. These categories include, call openings and closings, payment terms, website issues and more

• CallMiner Eureka Starter Edition

  CallMiner Eureka Starter Edition makes speech analytics accessible by offering full speech transcription of every customer conversation together with rich search and discovery tools, all as an affordable monthly subscription. Coupled with turn-key integrations for popular cloud-hosted call recording systems, Eureka Starter is the ideal way to begin your journey to full customer engagement analytics.

CALLSTATS I/O Oy is a Software as a Service company based out of Helsinki. It provides products that measure and manage the performance of real-time media communication. The Callstats.io product helps software developers set up, build, and scale communication applications quickly. The Callstats.io product integrates with various third party SDKs and PaaS solutions which make it easier to build and deploy WebRTC applications.

Company Email: [email protected]

Address
Annankatu 31-33 C 42
Helsinki, 00100
Finland

Website
www.callstats.io

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• WebRTC

Products

• Callstats.io

  The callstats.io product helps software developers set up, build, and scale communication applications quickly. Callstats.io integrates with various third party SDKs and PaaS solutions, which make it easier to build and deploy WebRTC applications.

• WebRTC Network Test

  The WebRTC Network Test checks the quality of an internet connection. It specifically tests that the connection can handle attending a WebRTC call.

eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints, while enabling the business to optimize those journeys and contact center performance.

Company Email: [email protected]

Address
1252 Borregas Avenue
Sunnyvale, California 94089
United States of America

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• eGain Knowledge+AI

  eGain Knowledge+AI™, the *top-rated knowledge management software, guarantees high-quality customer service by infusing your customer service agents with knowledge, making them as productive and educated as your best agents. It ensures fast, consistent, and accurate answers by providing agents and other users a range of ways to get to information from the common knowledge base.

• eGain Chat

  Why just chat when you can superchat? eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it is the industry’s only chat product to have been proven in both on-demand and on-site deployments for more than a decade.

• eGain Virtual Assistant

  eGain Virtual Assistant is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. It provides the frontline support so your customer service staff can concentrate on more complex tasks.

• eGain Analytics

  eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.

• eGain Mail

  eGain Mail, the leading email management solution, helps companies manage large volumes of customer emails and webforms responsively and effectively. With eGain Mail, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time.

Five9, a leading provider of cloud software for the enterprise contact center market, brings the power of the cloud to thousands of customers and facilitates more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software enabling you to create exceptional customer experiences.

Company Email: [email protected]

Address
4000 Executive Parkway, Suite 400
San Ramon, California 94583
United States of America

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Products

• Omnichannel Contact Center

  Bridge the divide between different communication channels with Five9 Omnichannel. Communicate with your customers in the channel they prefer and increase your customer loyalty and satisfaction. Empower agents across all channels - voice and digital - with a unified desktop and contextual customer journey analytics.

• Cloud Call Center Software

  Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM. Five9 provides everything you need to run an effective inbound, outbound, or blended contact center, including omnichannel management applications such as real-time and historical reporting, recording, workforce management, quality monitoring, CRM integrations, and more.

• Blended Contact Center

  The Five9 Blended Contact Center allows agents to move easily between both inbound queues and outbound calling lists. Unlike most vendors, Five9 has developed both inbound and outbound platforms in-house. As a result, the Five9 Blended Call Center eliminates the technology gap between inbound ACD functionality, outbound dialers, and CTI and CRM integration. What this means for your agents — no more toggling back and forth between outbound and inbound calls. With Five9, everything is unified and delivered straight to the agent’s desktop.

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud.

Address
2001 Junipero Serra Blvd
Daly City, California 94014
United States of America

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• PureCloud

  PureCloud is an innovative unified customer engagement and collaboration cloud solution that allows you to connect with customers, manage tasks and see the road ahead in one easy platform.

• PureConnect

  PureConnect is a unique all-in-one multichannel engagement offering that is simple to administer, flexible and tailorable with comprehensive services for mid-sized to large organizations - available to run both on-premise or in the cloud.

• PureEngage

  PureEngage is an omnichannel customer engagement solution for global businesses to deliver competitively superior experiences through real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand. Available both on-premises and in the cloud, PureEngage supports extensive customizability through open APIs and web standards.

• Kate - Blended AI by Genesys

  Meet Kate - Blended AI by Genesys. She combines artificial intelligence, bots, machine learning, micro-apps and more, so you can deliver personalized, proactive and predictive experiences. Kate works seamlessly with live agents to solve customer problems faster and more efficiently.

Gridspace makes software for extracting structured data and analytics from conversational speech in real-time. The company was formed as a collaboration between SRI, the lab behind Siri, and a team of Stanford engineers. It is backed by Bloomberg, Wells Fargo, Santander, the ex-COO of Facebook, among others. The company's product enables companies to distill massive volumes of live human-to-human speech audio in the cloud and on-prem.

Company Email: [email protected]

Address
135 Main St. 8th Floor
San Francisco, California 94105
United States of America

Website
www.gridspace.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Sift

  Gridspace Sift is a real-time platform for managing conversational interactions. Scan, understand and improve your business's communications.

Hive Streaming provides software-only solutions for large scale content distribution and network assessment for enterprises, content owners and network operators. Its solution for live and on-demand video distribution is integrated with several leading video management products including Skype Meeting Broadcast and Office 365 Video. Hive Insights is a powerful tool for in-depth event and network analytics and visualization, helping top management, broadcast owners and network administrators to better understand QoS and network impact

Company Email: [email protected]

Address
Fatbursgatan 1
Stockholm, 11828
Sweden

Website
www.hivestreaming.com

Social Networks

Products/Services Offered

• AI/Analytics
• Unified Communications
• Video: Cloud-based Services
• WebRTC

Products

• Hive Streaming

  Hive Streaming has developed an enterprise-ready, peer-based video distribution service that we believe is the most efficient, cost-effective way to distribute video throughout an enterprise. Hive Streaming is a software-only solution that utilizes existing bandwidth and hardware to stream live and on-demand video throughout enterprises. We integrate with leading video platforms (Brightcove, Office 365 Video, Qumu, MediaPlatform) and conferencing and collaboration systems (Skype Meeting Broadcast, Microsoft Teams, TalkPoint, On24).

• Hive Insights

  Insights provides a comprehensive video event reporting and analytics capabilities. The user interface is modern and powerful allowing for quick high-level analysis and detailed drill-downs. Getting started is fast and simple; copy and paste a single line of JavaScript code.

iOFFICE is the leading workforce-centric IWMS software, the only 100% SaaS platform designed for the Digital Workplace. iOFFICE equips facilities, CRE, and workplace leaders with real-time data and mobile tools to plan the future of their workforce and workplace. iOFFICE HUMMINGBIRD is the first Employee Experience solution and mobile app that allows employees to find, request, use and reserve the spaces, information, people and events they need while automatically collecting critical business intelligence.

Address
1210 West ClaySuite 2
Houston, Texas 77019
United States of America

Website
www.iofficecorp.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Internet of Things (IoT)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps

Products

• Workplace Management Software

  iOFFICE's Workplace Management Software equips workplace leaders with the real-time data and mobile tools to plan for the future.

• Workplace Management Software

  iOFFICE's Workplace Management Software equips workplace leaders with the real-time data and mobile tools to plan for the future.

• Employee Experience Solutions

  iOFFICE HUMMINGBIRD is the first Employee Experience solution AND MOBILE APP, that allows employees to find, reserve, request and receive the spaces, information, people and events they need while automatically collecting BI.

• Workplace Management Software

  iOFFICE's Workplace Management Software equips workplace leaders with the real-time data and mobile tools to plan for the future.

• Employee Experience Solutions

  iOFFICE HUMMINGBIRD is the first Employee Experience solution AND MOBILE APP, that allows employees to find, reserve, request and receive the spaces, information, people and events they need while automatically collecting BI.

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. www.niceincontact.com

Address
75 West Town Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• NICE inContact CXone

  NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations be first in their industry by powering exceptional experiences for customers and employees.

• NICE inContact CXone Omnichannel Routing

  NICE inContact CXone Omnichannel Routing is a blended contact routing suite that connects customer journeys across any channel, enabling a consistent, personalized customer experience.

• NICE inContact CXone Analytics

  NICE inContact CXone Analytics provides actionable insights from every customer interaction to guide high-impact initiatives for measurable improvement in customer experience and agent performance.

• NICE inContact CXone Workforce Optimization

  NICE inContact CXone Workforce Optimization unlocks your team’s potential by inspiring employee self-improvement, amplifying quality management to enhance the customer experience, and reducing labor waste.

• NICE inContact CXone Open Cloud Foundation

  NICE inContact CXone Open Cloud Foundation powers rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.

Nuance Communications, Inc. is the pioneer and leader in conversational and cognitive AI innovations that bring intelligence to everyday work and life. Nuance delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations to create stronger relationships and better experiences for their customers and workforce.

Address
1 Wayside Road
Burlington, Massachusetts 01803
United States of America

Website
www.nuance.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Enabling AI experiences on every communication line to connect customers with third-party businesses, content and service providers

Company Email: [email protected]

Address
kinneret 5
bney brak, 5126237
Israel

Website
over.ai/home

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• AI for Contact Centers
• AI on call
• AI for Conferencing

Pypestream brings the on-demand economy to large enterprises, everywhere. We use the complementary work of AI backed software robots and human agents to enable secure conversations and data transactions between businesses and the people they serve.

Company Email: [email protected]

Address
122 West 26th Street, 2nd Floor
New York, New York 10001
United States of America

Website
www.pypestream.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Pypestream

  Pypestream uses AI and analytics to digitally transform and automate enterprises customer experience resulting in cost reduction, improved customer satisfaction and loyalty and accelerated customer acquisition.

• Pypestream

  Enterprises using Pypestream can now digitally transform and automate their customer experience resulting in cost reduction, improved customer satisfaction and loyalty and accelerated customer acquisition

• Pypestream

  Pypestream is a cloud based messaging communication platform, helping enterprises digitally transform and automate their customer experience

• Pypestream

  Enterprises using Pypestream can now digitally transform and automate their customer experience using messaging, AI and Chatbots resulting in cost reduction, improved customer satisfaction and loyalty and accelerated customer acquisition

• Pypestream

  Enterprises using Pypestream can now digitally transform and automate their customer experience resulting in cost reduction, improved customer satisfaction and loyalty and accelerated customer acquisition

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage.

Address
7300 Ranch Rd 2222
Bldg III, Suite 200
Austin, Texas 78730
United States of America

Website
www.serenova.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• WebRTC

Products

• CxEngage

  CxEngage is a cloud-based contact center solution that drastically reduces the complexity and frustration associated with multiple legacy tools and provides better insight into data and performance than ever before possible. And with the industry's most massively open API architecture you can effortlessly integrate with existing systems and instantly scale to meet demand without sacrificing performance, reliability, or security.

Sharpen Technologies Inc. is committed to creating a better agent experience by developing software and relationships to solve communication problems. Its cloud-native contact center platform enables customer experience teams to establish a better relationship with their customers. The company’s global platform eliminates costly on-premise hardware, increases agent efficiency, and makes customers happier through friction-less interactions.

Company Email: [email protected]

Address
211 N. Pennsylvania Street, 4th Floor
Indianapolis, Pennsylvania 46201
United States of America

Website
sharpencx.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• Sharpen Customer Care

  Sharpen Customer Care, offers contact centers an enhanced omni-channel solution, one that provides users with a seamless, integrated, and channel-agnostic approach to improving the customer experience. Our product solves all the common inefficiencies found in poorly executed multi-channel approaches, drastically improves agent satisfaction, and fluidly provides customers with a more consistent experience. By leveraging the new version, agents can address inquiries from various channels that are integrated as well as move a customer’s conversation from one channel to the next without any disruptions. It also removes the countless frustrations experienced in a siloed customer service approach that inevitably erodes brand loyalty and customer retention. For example, a common issue agents face is trying to visualize an issue while a customer describes it verbally. With Sharpen, agents don’t have to waste time clarifying and confirming a description, or requesting an email with an attached photo from the customer. While still on the phone, they can send a text to the customer, to which the customer can respond with an MMS (video or photo).. They never have to switch systems or windows - every single step occurs right in the Sharpen platform. In addition, if the photo or interaction is need by any agent or supervisor, it’s stored in the customer’s account history. Sharpen’s Customer Care platform wasn’t built to just solve the omni-channel issue. In order to be a better solution, we knew our platform had to be omni-functional. Agents not only have access to all communication channels, but they also have access to relevant customer data, 3rd party CRM systems, and payment processing tools in one interface. The purpose of this design was to give agents everything they need to focus on the customer, not overly complex processes or disparate tools. Sharpen doesn’t just tell contact centers that they need more channels, Sharpen provides a “why” and the “how” they can successfully execute omni-channel customer service. Proven results from our clients show that the platform we’ve built achieves what it was built to do. Our clients report more efficient processes, happier agents, and higher CSAT.

SmartAction was founded as an artificial intelligence research company and has since evolved into the leading provider of AI-powered customer self-service solutions. Our cloud-based platform is built for enterprises to satisfy growing expectations for self-service. We focus on building an environment where intelligent virtual agents are handling complex customer requests in every channel. It is our goal to improve the way customers communicate with the brands they love.

Company Email: [email protected]

Address
300 Continental Blvd
Suite 350
El Segundo, California 90245
United States of America

Website
smartaction.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Omnibot

Symbee (booth 2033) Symbee a solution integrator for Amazon Connect and Avaya solutions has 100+ years combined contact center experience with 1000’s of enterprise class contacts centers designed, custom solutions developed, and deployed world-wide. Symbee announces their newest WebRTC client’s in the Contact Center marketplace with Symbee Connect CC and Symbee Fusion for Amazon Connect. Symbee's newest solutions are designed to help transition from premise solutions to cloud on Amazon Connect.

Company Email: [email protected]

Address
1602 Indian Bay Dr
Vero Beach, Florida 32963
United States of America

Website
symbee.co

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• WebRTC

Products

• Symbee Connect Engagement

  Symbee Connect Engagement is Contact Center (CC) Client that enhances the core Amazon Connect solution by focusing on the agent experience thru Realtime Metrics/KPI’s and unifying the customer engagement process when integrated with Symbee Connect Fusion. Symbee Connect Engagement delivers Amazon Artificial Intelligence (AI) features to the CC client expanding internal and external engagement to the next level whether they're working in a headquarters location, in a branch office or a home office.

• Symbee Connect Collaboration

  Symbee Connect Collaboration is a Unified Communication (UC) Client that transforms Amazon Connect solution by providing managers, back office support and administrative teams access to a feature rich UC client. Symbee Connect Collaboration delivers Amazon Artificial Intelligence (AI) features to the UC client expanding internal and external collaboration to the next level whether they're working in a headquarters location, in a branch office or a home office.

• Symbee Connect Fusion

  Symbee Connect Fusion is a core framework that fuses customer engagement metrics allowing for more robust business process integration via Amazon Artificial Intelligence (AI) solutions. Symbee Connect Fusion supports integrations into Salesforce, SAP, ServiceNow, MS Dynamics, Zoho and EPIC.

• Symbee Connect Libraries

  Symbee Connect Libraries are Lambda functions developed to add an enhanced level of enterprise decision routing thru the Amazon Connect Solution. These enhanced features add enterprise decision routing to contact flows, query lookup/flow controls into the contact flows and web services that provide access into Amazon Artificial Intelligence (AI) Solutions.

• Symbee Connect Analytics

  Symbee Connect Analytics is an Analytics Solution that streams data from Amazon Connect CTR, Amazon Connect Agent States and Symbee Connect Engagement feeds into a metrics driven dashboard that can be accessed based on an RBAC model. This Symbee Connect Analytics Dashboard allows you to set and view reporting metrics end to end in the contact flows including the IVR, set, view and monitor KPI’s targets and view Realtime Metrics that can help the Contact Center Drive First Contact Resolution (FCR) for their customers.

TeleMate’s Predictive UC Analytics delivers a true single pane of glass view into unified communications and collaboration deployments so organizations can confidently align these technologies with business objectives. Predictive UC Analytics is the first universal solution to ride across the entire unified communications stack including Voice, Video, IM/Presence, Application Sharing, Email, Contact Center, Border Controllers and other data network systems.

Address
5555 Triangle Parkway
Suite 150
NORCROSS, Georgia 30092
United States of America

Website
www.telemate.net

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Desktop
• Voicemail/Unified Messaging

Products

• Predictive UC Analytics

  A universal unified communication and collaboration analytics platforms for both the IT organization and other business stakeholders requiring insight into UC session activity.

• Cumulus Predictive UC Analytics

  A universal cloud service that provides unified communication and collaboration analytics platforms for both the IT organization and other business stakeholders requiring insight into UC session activity.

TTEC combines service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve business outcomes.

Company Email: [email protected]

Address
9197 S. Peoria Street
Englewood, Colorado 80112
United States of America

Website
www.ttec.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR

89% of companies expect to compete primarily on customer experience, and Voci is a key enabler in delivering actionable insights from recorded voice. Voci is a provider of enterprise speech-to-text transcription and analytics. Our AI and deep learning algorithms not only deliver highly accurate transcriptions, we also provide insights related to gender, sentiment and emotion, real-time, and speaker biometrics. Voci is fast, flexible, accurate and the most complete provider on the market.

Company Email: [email protected]

Address
6301 Forbes Ave.
Pittsburgh, Pennsylvania 15217
United States of America

Website
www.vocitec.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Products

• V-Spark

  Voci’s V-Spark Voice Analytics™ is an all-inclusive speech exploration application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies. It automatically transcribes audio into searchable text, then organizes and archives the data to be searched and analyzed for compliance, customer insights, and agent performance. V-Spark is fast, easy to use, and enables you to examine your data from every angle.

• V-Blaze

  Voci’s V-Blaze™ provides industry-leading accuracy and speed for conversion of speech-to-text (STT). V-Blaze allows companies of any size to economically transcribe 100% of voice audio to text in order to help them extract valuable insights and make data-driven decisions.

• V-Blaze/XT

  Voci’s V-Blaze/XT™ extends the Voci's industry-leading accuracy and speed for conversion of speech-to-text (STT) to include gender, sentiment, emotion, diarization, silence, call length, and overtalk. V-Blaze allows companies of any size to economically transcribe 100% of voice audio to text and meta-data in order to help them extract valuable insights and make data-driven decisions.

• V-Blaze/RT

  Voci’s V-Blaze/RT™ delivers real-time (in call) voice transcription and meta-data for conversion of speech-to-text (STT) to include gender, sentiment, and emotion. V-Blaze/RT allows companies of any size to economically transcribe 100% of voice audio to text and meta-data in order to help them extract valuable insights and make data-driven decisions.

• V-Ferno

  Designed to give small and large organizations the ability to efficiently transcribe voicemail audio to fully-punctuated text, Voci’s V-Ferno™ provides the fastest and highest quality automatic speech-to-text solution for visual voicemail. V-Ferno’s voicemail transcription allows customers to quickly skim voicemail transcriptions rather than listen to long recordings. V-Ferno is scalable and low-latency, relying on hardware acceleration to achieve breakthrough speeds and accuracy, allowing your customers to keep up with today’s fast-paced work environment.

VoiceFoundry is passionate about customer experience. We specialize in the delivery of cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. We are experts at deploying solutions based on the Amazon Web Services portfolio with a specialized focus on AWS Connect, AI and natural language automation, CTI, enterprise integration, user experience design, analytics and workforce optimization.

Company Email: [email protected]

Address
126 Clock Tower Place
Carmel, California 93923
United States of America

Website
voicefoundry.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CTI Connectors for ServiceNow and Freshdesk
• QuickLaunch for Amazon Connect, Lex and Alexa Applications
• Managed Services for AWS Solution Portfolio
• Custom Application and Implementation Services

Address
635 Fritz Drive, Suite 220
Coppell, Texas 75019
United States of America

Website
www.voxai.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR

Products

• vInteract

  vInteract is Voxai’s private cloud solution supporting the full Genesys Pure Engage suite. Solutions are customized and dedicated to helping your company achieve customer experience objectives, vInteract can mirror any contact center solution architecture implemented in a premise environment. Voxai can stand up your customized contact center in as few as 90 days. Voxai can also provide a customer experience uplift to your premise technologies like IVR, reporting, chat or analytics solutions!

Voxbone makes it unbelievably simple to set up and manage global business communications. We power enterprise contact centers, cloud communications providers, on-demand services, and more. Our voice and SMS capabilities allow businesses to extend their reach into over 9,000 area codes in 60+ countries, with real-time provisioning via API. Voxbone’s happy customers include: Skype, Zoom, 8x8, Dialpad, CaféX, Orange Business Services, foodpanda, tripsta, Deutsche Telekom, Telefónica, InContact and Serenova.

Company Email: [email protected]

Address
535 Mission St
San Francisco, California 94105
United States of America

Website
www.voxbone.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

ZaiLab is a next-gen software company specialising in omnichannel contact centre software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centres looking for a cost-effective way to increase efficiency, optimise routing and prioritise conversations. We're changing the way you set up your contact centre and the way you handle your conversations by offering you routing based on your customers’ past experiences, personalised by machine learning.

Company Email: [email protected]

Address
25-28 North Wall Quay
Dublin, 1 D01 H104
Ireland

Website
www.zailab.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Cloud-based Services
• Voicemail/Unified Messaging

Products

• ZaiConversations

  ZaiConversations is an omnichannel contact centre solution in the cloud. Smart prioritisation puts your most important interactions first. Customers' past experiences are used to determine which agent a customer would be best suited to. Machine learning algorithms enhance the matching by learning which agent has the highest probability of achieving a successful result and a happy customer satisfaction score. There are no monthly licensing fees. The solution is quick to setup and easy to change. Access to support is immediate.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

Company Email: [email protected]

Address
1019 Market Street
San Francisco, California 94103
United States of America

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps

Products

• Customer Support

  Customer Support Platform

• Omnichannel Support

  Chat, Customer Support, Mobile, Talk, Guide, Explore

• Guide

  Help Center

• Chat

  Chat

• Talk

  Voice Channels

Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, WFM, social media platforms and other sources, vastly improving visibility into the customer journey. This omni-channel insight helps businesses understand and manage their customer and agent experiences.

Company Email: [email protected]

Address
10700 Sikes Place
Suite 240
Charlotte, North Carolina 28277
United States of America

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

Products

• Aceyus Vault

  The Aceyus Vault provides the critical central data repository for contact center operations. The Vault consolidates information from complex, disparate contact center systems including ACDs, IVRs, CRM, Call Recording, WFM, Quality Management, Omni-Channel, Social Media, and even homegrown databases or BI solutions. The Vault integrates and normalizes all data, enabling the creation of effective reports and dashboards for both technology and business staff. The result is a more efficient and optimized contact center operation.

• Aceyus Historical Reporting

  Aceyus provides a simple, intuitive interface for historical reporting and browsing call detail data. Users with little to no technical expertise can quickly and easily run reports from the standard report inventory or access saved private and public reports. Aceyus Reporting features an integrated Report Builder for modifying existing reports (adding/removing/renaming columns or groupings) or creating new ones. New users will find the intuitive interface easy to use, and advanced users will appreciate the support for advanced data joins and SQL stored procedures. Any of the standard reports can be copied and personalized for individual users or customized to suit the needs of the enterprise. Users can also use one of the standard call-by-call reports or the built-in query tools to search Route and Termination call detail records for specific criteria. Out-of-the-box “Cradle-to-Grave” reporting provides a sequenced history for every segment of the call, with the ability to integrate call recording links, detailed CVP interactions, CRM or After Call Survey data with call data. This report also includes the Service, Skill, Agent and Call Type that handled the call, as well as a total duration and call variable details.

• Aceyus Dashboards

  A web-based monitoring tool designed to display data from contact center platforms and systems enables users to quickly and easily create and view fully customized, real-time dashboards. Users can select from a wide variety of real-time data elements, creating a unique display that best suits their individual needs.

• Aceyus Connections

  Aceyus Connections is a customer engagement module that helps businesses understand and manage their customer journeys. It provides the framework necessary to link data from omnichannel sources with customer data from CRM, ticketing systems and other databases. Aligning these data sources enables mapping of interactions from any channel to the appropriate customer profile information. Connections facilitates data-rich, real-time, cross-channel interactions as well as customer journey applications that leverage historical perspectives and analytics.

• Aceyus Director

  Aceyus Director extends the capabilities of contact routing and interactive treatment platforms to business users. Users can modify routing rules at a moment’s notice without requiring access to an ACD or IVR call processing platform. Director comes pre-packaged with commonly-used contact routing management tools. These tools include a 7-day Hours of Operation manager and a Percent Allocation application that allows users to direct contact volume to alternate destinations. In addition, Director also offers system managers the ability to create custom tools for managing user variables that are referenced in contact processing logic.

Altocloud delivers intelligent communications through customer journey analytics. Altocloud was founded in 2013 by Dan Arra, Joe Smyth and Barry O'Sullivan. The company is led by CEO Barry O'Sullivan, formerly a senior executive at Cisco where he led the multi-billion dollar Unified Communications business, including VoIP, Contact Center and WebEx.

Company Email: [email protected]

Address
800 W. El Camino Real, Suite 420
Mountain View, California 94040
United States of America

Website
www.altocloud.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Altocloud

  Customer Journey Analytics For Real-Time Engagement. Using AI to make your Contact Center agents smarter, customers happier and drive better business outcomes.

AppNeta is the leader in proactive network and application monitoring solutions for the distributed, cloud-connected enterprise. AppNeta’s patented technology monitors the performance of any cloud or SaaS application in a super-lightweight way. AppNeta monitors every network hop along any network, whether you own or control it or not. IT Ops teams get back the visibility they lost when workloads moved out of the data center, and see exactly what users are experiencing.

Company Email: [email protected]

Address
285 Summer Street, 4th Floor
Boston, Massachusetts 02210
United States of America

Website
www.appneta.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Products

• AppNeta Performance Manager

  AppNeta Performance Manager uses its patented technology to power continuous, lightweight monitoring into every network and app an IT team needs to see. The end result: finding and solving network and user experience issues better and faster. Our product features three key capabilities, all of which combine to give you a comprehensive view of performance. - Experience With AppNeta’s advanced synthetic transaction monitoring, IT operations teams can monitor the end-user experience of every SaaS or web application like it’s in-house. Identify whether performance issues are in your infrastructure, the internet or with your app. - Delivery AppNeta sends packets every minute with our TruPath™ technology to provide continuous hop-by-hop visibility along the network path between your apps and your users. You’ll get back the visibility that used to come from device-centric monitoring. - Usage AppNeta’s patented technology performs Deep Packet Inspection to investigate how end users are experiencing their applications with metrics like TCP retransmit rates. IT operations groups can see all the apps in use in their organization by deploying AppNeta physical or virtual Monitoring Points. It’s a lot better than traditional tools like NetFlow.

Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years, delivering innovative, technical, multi-channel, cloud, on-premises and hybrid-based solutions. Aria specializes in working with Genesys, Salesforce and AWS platforms, building products and delivering services to offer complete solutions. We do this by leveraging our extensive industry experience, knowledge, proven methodology, tools and templates to guide you in choosing a solution to fit your needs.

Address
110 12th Ave SW, Suite 600
Calgary, Alberta T2R 0G7
Canada

Website
www.ariasolutions.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR
• Unified Communications

Bandwidth’s APIs are shaping the future of how we connect—all with embedded voice and text for mobile apps and large-scale enterprise solutions. Bandwidth's APIs provide easy access to voice calling, text messaging, 9-1-1 access, and phone number provisioning. And it's all built on Bandwidth’s own all-IP nationwide network.

Company Email: [email protected]

Address
900 Main Campus Drive, Suite 500
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• E-911/Emergency Systems
• SIP Trunking Services

Products

• Voice Services

  Bandwidth can help you securely embed voice calling directly into your application, network, or product. Bandwidth Voice APIs are backed by a real, reliable network that we control completely—which means you get access to great quality and included support, at a price only a network operator can provide.

• Messaging Services

  If you can text it on your phone, you can integrate it into your product using Bandwidth's Messaging APIs. Your users can send and receive pictures, videos, audio, group texts and more—all it takes is a few lines of code.

• 9-1-1 Access

  Our complete portfolio of 9-1-1 Access services makes it easy to build a robust 9-1-1 ready solution that works with your business requirements.

• Phone Numbers

  Our Phone Number Dashboard holds the keys for modern, automation-ready phone number management capabilities including ordering new numbers, activating special features, viewing usage reports, and porting numbers in from other carriers. And with Bandwidth’s extensive network footprint, your expansion potential across the nation is virtually limitless.

CaféX helps enterprises transform digital customer engagement and team collaboration. Trusted by top global banks, insurers and other leading brands, CaféX’s award-winning mobile and web solutions for companies large to small focus on business outcomes first, bringing the right people together via frictionless one-click collaboration experiences to increase customer satisfaction and expedite workflows. Secure access from any network and interoperability with existing systems drive lower total cost of ownership.

Company Email: [email protected]

Address
521 Fifth Avenue, Suite 822
New York, New York 10175
United States of America

Website
www.cafex.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• WebRTC

Products

• CafeX Live Assist for Microsoft Dynamics 365

  Provide customers with more immediate and personalized support within your companys mobile applications and web pages. CafeX Live Assist for Dynamics 365 helps agents resolve issues quickly to increase customer satisfaction through an immersive chat, co-browse and video experience.

• CafeX Chime

  Easily create outcome-driven virtual workspaces that allow guests and colleagues to collaborate with a single click. Use one space to chat, video call, share files, grant approvals, and sign contracts - all while remotely walking members through their deliverables - to achieve better results faster.

Call Journey is a high-powered conversation analytics solution that converts contact centre conversations into actionable data. Our solution allows businesses to access call intelligence efficiently, and discover information that directly affects sales performance, customer experience, employee engagement and business growth. With Call Journey, your business can now harness powerful insights from conversations, allowing you to automate NPS measurement, analyse Customer Experience, track Employee Engagement, improve sales efficiency and streamline private data protection.

Company Email: [email protected]

Address
4-6 Straits Avenue
Granville, New South Wales 2142
Australia

Website
www.calljourney.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Call Journey EVS

  Call Journey EVS is an AI-powered speech processing engine capable of transcribing large batches of audio into text and analysing it. Resulting data file contains information about the speaker's sentiment, emotion, as well as events such as silence, over-talk or use of profanities. Call Journey EVS is extremely helpful in quick and efficient deployment of Contact Center analytics and Digital Transformation programs.

CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.

Company Email: [email protected]

Address
200 West Street
4th Floor
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallMiner Eureka

  Eureka is the leading solution to improve contact center and enterprise performance through speech analytics. It immediately reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more.

• CallMiner MyEureka

  MyEureka is an application that’s included with Eureka and Eureka Essentials that automates the contact center agent performance management process by providing direct performance feedback to contact center managers, supervisors, and agents.

• CallMiner EurekaLive

  CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics. Designed to provide real-time actionable information to supervisors, quality analysts, and agents, EurekaLive is customizable to address a wide spectrum of business needs.

• CallMiner EurekaXchange

  Eureka Xchange is an app exchange exclusively for Eureka 10 speech analytics users. Eureka Xchange complements CallMiner’s existing libraries of solution packs, by providing additional automated categories and tags, in order to gain even more key business insights. These categories include, call openings and closings, payment terms, website issues and more

• CallMiner Eureka Starter Edition

  CallMiner Eureka Starter Edition makes speech analytics accessible by offering full speech transcription of every customer conversation together with rich search and discovery tools, all as an affordable monthly subscription. Coupled with turn-key integrations for popular cloud-hosted call recording systems, Eureka Starter is the ideal way to begin your journey to full customer engagement analytics.

Content Guru’s storm® platform delivers Customer Engagement Hub capabilities, combining multi-award-winning, omni-channel cloud contact centre capabilities with deep integration to hundreds of third-party systems. Consumers and colleagues engage with storm clients wherever they are, whenever the time and on whichever devices and channels they get and receive consistent, high-quality service.

Company Email: [email protected]

Address
Pruneyard Tower I, 1901 South Bascom Avenue
Campbell, California 95008
United States of America

Website
www.contentguru.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• storm® Customer Knowledge System™ (CKS™)

  storm® Customer Knowledge System™ (CKS™) unifies communications with all customer, staff and organizational data into one highly-accessible interface. Inherently designed to work alongside dynamic contact centers, CKS simplifies agent and user experience, working seamlessly with contact center environments and integrating with other systems. CKS delivers a 360° view of both the customer and business with a lightweight Customer Relationship Management (CRM) system, providing contact center focused functionality.

• storm® CONTACT™

  storm® CONTACT™ converges every channel into a single blended queue, delivering each inquiry to the best available agent sequentially. Agents securely access CONTACT from any location on a range of devices, and create the appearance of a unified contact center in one building—even with a distributed workforce. Customers interact on their own devices and receive superior service from a more efficient contact center; they are met by agents with relevant knowledge and skills. Additionally, storm’s integration with back-end information systems automatically feeds relevant information through to the agent interface to ensure consistency across all channels, and enhanced service. Integrated reporting enables you to gain granular insight into all of your operations, and further optimize contact center performance. You can also reduce costs by simply layering CONTACT over legacy equipment, and paying on a per-usage basis—furthermore, the solution acts as a mass-scale cloud buffer, automating any volume of inquiries even when all agents are occupied.

Inference Solutions is the global leader in cloud based customer engagement and complex call handling solutions. Its flagship product, Inference Studio, is a visual tool for building conversational interactions within a web browser. Inference is a hosted IVR and self-service partner for BroadSoft, the world's largest soft-switch vendor. which powers service providers across over 70 countries. Inference delivers a unique product offering for each of BroadSoft's 600 carriers.

Company Email: [email protected]

Address
2 Embarcadero Center, Suite 8156
San Francisco, California 94111
United States of America

Website
www.inferencesolutions.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Inference Studio

  Inference Studio is the complete cloud platform for creating smarter customer engagement self-service solutions in house whether you are a Service Provider, Partner or Enterprise. Using the latest cloud technologies, Inference provides a comprehensive App library with the ability to easily design your own solutions that include Speech Recognition, Text-to-Speech, Voice Biometrics and Conversational SMS. Studio can support inbound contact handling as well as outbound campaign management. Studio has a rich set of capabilities to consume enterprises system interfaces and expose APIs for other consumers.

• Inference React

  Inference REACT is a SaaS application that allows customers of BroadWorks service providers to access call events previously only possible in a premises based environment and trigger responses. Filter and respond to virtually any event in your BroadWorks enabled enterprise with Inference React; a fully hosted framework for BroadWorks service providers and their customers. It’s extremely flexible and massively scalable.

• Inference QforMe

  Inference QforMe provides callers with options to request via phone or SMS a callback from the next available agent rather than waiting in queue. With specific integrations for BroadSoft contact centre, when the expected wait time exceeds a specified threshold, the caller is given the option to request a call back. The application confirms the telephone number for the return call based on the caller ID. If caller ID is unavailable, Inference QforMe prompts the caller to enter the preferred contact number. The system then holds the caller’s place in the queue until answered by an agent, who is prompted to call the customer back.

iOFFICE is the leading workforce-centric IWMS software, the only 100% SaaS platform designed for the Digital Workplace. iOFFICE equips facilities, CRE, and workplace leaders with real-time data and mobile tools to plan the future of their workforce and workplace. iOFFICE HUMMINGBIRD is the first Employee Experience solution and mobile app that allows employees to find, request, use and reserve the spaces, information, people and events they need while automatically collecting critical business intelligence.

Address
1210 West ClaySuite 2
Houston, Texas 77019
United States of America

Website
www.iofficecorp.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Internet of Things (IoT)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps

Products

• Workplace Management Software

  iOFFICE's Workplace Management Software equips workplace leaders with the real-time data and mobile tools to plan for the future.

• Workplace Management Software

  iOFFICE's Workplace Management Software equips workplace leaders with the real-time data and mobile tools to plan for the future.

• Employee Experience Solutions

  iOFFICE HUMMINGBIRD is the first Employee Experience solution AND MOBILE APP, that allows employees to find, reserve, request and receive the spaces, information, people and events they need while automatically collecting BI.

• Workplace Management Software

  iOFFICE's Workplace Management Software equips workplace leaders with the real-time data and mobile tools to plan for the future.

• Employee Experience Solutions

  iOFFICE HUMMINGBIRD is the first Employee Experience solution AND MOBILE APP, that allows employees to find, reserve, request and receive the spaces, information, people and events they need while automatically collecting BI.

MessageBird is building a new global infrastructure to change the way businesses communicate with customers. We’ve developed the world’s fastest, most extensive, and most reliable infrastructure for delivering voice, SMS and chat communications directly to billions of customers around the world at the best rates. MessageBird enables sophisticated customer communications to become a point of competitive differentiation for today's most ambitious, innovative companies.

Company Email: [email protected]

Address
Baarsjesweg 285
Amsterdam, Noord Holland, 1058 AE
Netherlands

Website
www.messagebird.com/en-us

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

Products

• SMS

  Power your SMS communications with unrivalled deliverability and speed, anywhere in the world.

• Voice

  Build fast, reliable and secure Voice applications for your business with our powerful VoIP infrastructure.

• SIP Trunking

  Power your global VoIP infrastructure with enterprise-grade connectivity.

• Chat

  Reach your customers on the chat platforms they know and love with our omni-channel API.

• Flow Builder

  The power of our Voice and SMS solutions at your fingertips, without writing a single line of code.

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. www.niceincontact.com

Address
75 West Town Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• NICE inContact CXone

  NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations be first in their industry by powering exceptional experiences for customers and employees.

• NICE inContact CXone Omnichannel Routing

  NICE inContact CXone Omnichannel Routing is a blended contact routing suite that connects customer journeys across any channel, enabling a consistent, personalized customer experience.

• NICE inContact CXone Analytics

  NICE inContact CXone Analytics provides actionable insights from every customer interaction to guide high-impact initiatives for measurable improvement in customer experience and agent performance.

• NICE inContact CXone Workforce Optimization

  NICE inContact CXone Workforce Optimization unlocks your team’s potential by inspiring employee self-improvement, amplifying quality management to enhance the customer experience, and reducing labor waste.

• NICE inContact CXone Open Cloud Foundation

  NICE inContact CXone Open Cloud Foundation powers rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.

For over 15 years, NWN has been providing hosted cloud collaboration and unified communications for customers nationwide, providing comprehensive support and helping customers solve business problems with proven, relevant IT solutions and services. We provide a powerful, cloud-based platform to seamlessly manage all of your communications with a flexible, feature rich cloud hosted enterprise collaboration solution powered by the industry leader, Cisco. With over 150 certified professionals, NWN dedicated to your organization’s success.

Company Email: [email protected]

Address
271 Waverly Oaks Road
Waltham, Massachusetts 02452
United States of America

Website
www.nwnit.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Products

• NWNComm

  Complete Cloud Communications Package

• NWNComm Care

  Cloud Contact Center Package

• NWNComm Team

  Team Collaboration and Enterprise Document Management

• SmartComm

  Dashboard, Reports, API, and Analytics of Collaboration

• SmartComm Control

  Management and Administration of Collaboration

Enabling AI experiences on every communication line to connect customers with third-party businesses, content and service providers

Company Email: [email protected]

Address
kinneret 5
bney brak, 5126237
Israel

Website
over.ai/home

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• AI for Contact Centers
• AI on call
• AI for Conferencing

Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with outstanding digital experience, business optimization, and industry solutions.

Named Microsoft’s 2017 Messaging Partner of the Year, Perficient is committed to delivering best-of-breed unified communications services. Perficient’s suite of contact center solutions – including Clarity Connect, a native Skype for Business solution with Salesforce integrations – provide richer, more intuitive experiences that improve business collaboration and customer success.

Address
555 Maryville University Dr., Ste. 600
St. Louis, Missouri 63141
United States of America

Website
www.perficient.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Unified Communications

Products

• Clarity Connect

  Clarity Connect is a native Skype for Business contact center solution. That means no additional software clients need to be installed – agents and supervisors can simply open a web browser to get started. Clarity Connect is cloud-managed, so you can deploy a contact center for Office 365, or for a cloud-hosted or on-premises installation of Skype for Business.

Platform28 enables one-on-one conversations in an open customer experience platform. We deliver channel-agnostic contact center, unified communications and advanced messaging solutions leveraging intuitive interfaces, the industry's most complete set of API building blocks and real-time analytics tools. Our customers include Tier 1 U.S. carriers, government agencies, and companies with complex business and regulatory requirements.

Company Email: [email protected]

Address
1170 Peachtree Street NE, Suite 550, Suite 550
Suite 550
Atlanta, Georgia 30309
United States of America

Website
www.platform28.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Voicemail/Unified Messaging

Products

• Platform28 Contact Center Solutions
• Platform28 Unified Communications
• Platform28 APIs and Integrations

Red Box Recorders is a leading provider of communication recording solutions to store, retrieve, transcribe and analyse voice, IM, video and data for policy and legal compliance, fact verification, business investigation and quality monitoring. With over 28 year experience, the company is trusted by leading organizations across financial, contact centre, government and public safety industries, including the world's top six banks and 85% of Global interdealer brokers.

Company Email: [email protected]

Address
450 Lexington Avenue
New York, New York 10017
United States of America

Website
www.redboxrecorders.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• Quantify Search & Replay

  Quantify Search & Replay is at the heart of the Red Box software solution. With powerful metadata-based search (including customized metadata), combined with intuitive and customizable results visualization (including Timeline view), you can easily find what you need. And you’re not restricted to pure metadata search. You can extend your search capabilities even further and search for spoken words and phrases with Audio Search.

• Transcription

  Transcription enables you to extend the analysis of spoken voice with accurate and timely transcripts that can complement audio capture and retrieval. Using deep and recurrent neural network algorithms, Red Box pushes the boundaries of what was previously thought possible for quality in speech recognition.As a tightly integrated component of our core recording engine, audio can be captured and transcribed from over 50 platforms including traditional phone systems, Unified Communication applications, Trading Turrets, Cells, Mobile, and Radio, ensuring you get the fullest picture, every time.

• API

  Red Box offers a comprehensive API architecture giving you complete access to control your Red Box Recorders and integrate seamlessly with your existing and future business systems. Transition data from your legacy recorders with our Ingestion API Control, Provision and Administer channels and users within your recorder. Integrate with your CRM for PCI Suppression Receive notications about system activities such as a channel name change. Search and Access calls and metadata from your preferred application. Use the Export API to push Call metadata, audio and transcriptions into your CRM or Archive. Access system health and availability from your chosen IT management platform Our RESTful Web and .Net API options provide simple and straightforward ways to connect with your recorders.

• Quantify Insight

  In general, your Red Box recording system requires very little attention — however, Quantify Insight has been designed to help you monitor your recording system, and associated telephony and IT infrastructure. Quantify Insight provides you with all the details you need, or a quick overview, thanks to our aggregated dashboard, detailed system visualizations, and individual monitors. These tools combine to help you visualize your system performance and trends. And for the ultimate light-touch approach, Quantify Insight also provides automated email alerts and reports.

• Quantify Quality Management

  Best practice in call quality monitoring and performance assessment suggests an automated, targeted approach. Quantify Quality Management (QM) from Red Box Recorders incorporates workflow designed to align with this methodology across your business. Automatically select high value calls, schedule and assign them to the right supervisor for evaluation, using custom evaluation forms and criteria to capture the right data and insight for your organization.

Yamaha UC focuses on solutions that enhance communication and help organizations reach their business goals. Together with Revolabs, part of Yamaha UC, we deliver superior professional video collaboration products, microphone systems, and conference phones for telephony and unified communications (UC). Our full range of choices offer the most flexible and uniform set of solutions to accommodate the needs of the entire organization.

Company Email: [email protected]

Address
144 North Rd
Sudbury, Massachusetts 01776
United States of America

Website
www.revolabs.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Room Systems

Products

• Yamaha CS-700 Video Sound Collaboration System

  The Yamaha CS-700 video sound collaboration system is specifically designed as an all-in-one unit to equip huddle rooms with best in class audio, video, and screen sharing capability. The Yamaha CS-700 combines ultra-wideband audio with high-quality video to fulfill video, audio, and collaboration requirements in one simple, wall-mounted system addressing all communication and collaboration requirements of the huddle room. Audio, video and screen sharing is accomplished through one USB cable. The integrated remote management capability enables IT departments across the world to remotely monitor and manage their huddle room installations.

• Yamaha YVC-1000MS Speakerphone

  Certified for Skype for Business! The YVC-1000MS is a scalable and flexible solution designed to support the audio requirements of large meeting spaces and rooms with unique table configurations — such as classrooms for distance learning and remote training. Users can easily daisy-chain up to five distinct microphones and connect external speakers and microphones to support any variety of meeting environments.

• Yamaha YVC-300 USB & Bluetooth® Portable Conference Phone

  The Yamaha YVC-300 is a portable conference phone optimized for use by small groups. Unlike many user-carried devices, the phone delivers ample sound to fill huddle rooms and small conference spaces so users won’t find themselves hovering around the phone struggling to hear. The YVC-300 is a perfect choice for organizations that want to offer high-quality group communications solutions without the cost of dedicated equipment for every conference room or open collaboration space.

• Revolabs FLX UC 500

  Combining superior technology for speakers, microphones, and audio processing, the FLX™ UC 500 improves all aspects of audio handling for your communication needs and easily gives the “Best in Class” audio performance changing the price / performance paradigm in this space. Specifically designed to be the audio solution for conference rooms, small offices and homes, the FLX™ UC 500 offers new possibilities to use PC communication applications for meetings and online collaboration.

• Revolabs Executive Elite Wireless Microphone Systems

  The Revolabs Executive Elite wireless microphone systems are engineered to provide superior audio capture capabilities for video- and audio-conferencing. The wireless rack-mount microphone system is available in 2-, 4-, or 8-channel versions and may be used with any combination of Revolabs’ tabletop, wearable, and gooseneck microphones or with handheld, ear set, lavalier, and other styles of microphones using adapters.

RingByName is a cloud business phone service that pushes the possibilities of what you can do with your phones. We are the only provider that can give you visibility in to and the ability to manage every phone in your enterprise around the globe from a single log-in.

Address
7206 NW 31st Street
Miami, Florida 33122
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• IP PBXs/IP Telephony/Desk Phones
• SIP Trunking Services
• Unified Communications
• Voicemail/Unified Messaging

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage.

Address
7300 Ranch Rd 2222
Bldg III, Suite 200
Austin, Texas 78730
United States of America

Website
www.serenova.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• WebRTC

Products

• CxEngage

  CxEngage is a cloud-based contact center solution that drastically reduces the complexity and frustration associated with multiple legacy tools and provides better insight into data and performance than ever before possible. And with the industry's most massively open API architecture you can effortlessly integrate with existing systems and instantly scale to meet demand without sacrificing performance, reliability, or security.

Sharpen Technologies Inc. is committed to creating a better agent experience by developing software and relationships to solve communication problems. Its cloud-native contact center platform enables customer experience teams to establish a better relationship with their customers. The company’s global platform eliminates costly on-premise hardware, increases agent efficiency, and makes customers happier through friction-less interactions.

Company Email: [email protected]

Address
211 N. Pennsylvania Street, 4th Floor
Indianapolis, Pennsylvania 46201
United States of America

Website
sharpencx.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• Sharpen Customer Care

  Sharpen Customer Care, offers contact centers an enhanced omni-channel solution, one that provides users with a seamless, integrated, and channel-agnostic approach to improving the customer experience. Our product solves all the common inefficiencies found in poorly executed multi-channel approaches, drastically improves agent satisfaction, and fluidly provides customers with a more consistent experience. By leveraging the new version, agents can address inquiries from various channels that are integrated as well as move a customer’s conversation from one channel to the next without any disruptions. It also removes the countless frustrations experienced in a siloed customer service approach that inevitably erodes brand loyalty and customer retention. For example, a common issue agents face is trying to visualize an issue while a customer describes it verbally. With Sharpen, agents don’t have to waste time clarifying and confirming a description, or requesting an email with an attached photo from the customer. While still on the phone, they can send a text to the customer, to which the customer can respond with an MMS (video or photo).. They never have to switch systems or windows - every single step occurs right in the Sharpen platform. In addition, if the photo or interaction is need by any agent or supervisor, it’s stored in the customer’s account history. Sharpen’s Customer Care platform wasn’t built to just solve the omni-channel issue. In order to be a better solution, we knew our platform had to be omni-functional. Agents not only have access to all communication channels, but they also have access to relevant customer data, 3rd party CRM systems, and payment processing tools in one interface. The purpose of this design was to give agents everything they need to focus on the customer, not overly complex processes or disparate tools. Sharpen doesn’t just tell contact centers that they need more channels, Sharpen provides a “why” and the “how” they can successfully execute omni-channel customer service. Proven results from our clients show that the platform we’ve built achieves what it was built to do. Our clients report more efficient processes, happier agents, and higher CSAT.

Spearline specialises in testing global toll and toll-free numbers using in-country calls and measuring the audio quality and connectivity of those calls. The tests are carried out through the Spearline Platform and a worldwide network of servers and carriers. Spearline provides a full range of end to end testing solutions for large enterprise customers including Manual, Automated, Mobile and Hybrid IVR testing.

Company Email: [email protected]

Address
13 Main Street
Skibbereen, Cork, P81K076
Ireland

Website
www.spearline.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Automated

  Test Connectivity & audio quality

• Manual

  Troubleshooting & provisioning numbers

• Hybrid IVR

  Tracking call & data flow to your agent

Symbee (booth 2033) Symbee a solution integrator for Amazon Connect and Avaya solutions has 100+ years combined contact center experience with 1000’s of enterprise class contacts centers designed, custom solutions developed, and deployed world-wide. Symbee announces their newest WebRTC client’s in the Contact Center marketplace with Symbee Connect CC and Symbee Fusion for Amazon Connect. Symbee's newest solutions are designed to help transition from premise solutions to cloud on Amazon Connect.

Company Email: [email protected]

Address
1602 Indian Bay Dr
Vero Beach, Florida 32963
United States of America

Website
symbee.co

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• WebRTC

Products

• Symbee Connect Engagement

  Symbee Connect Engagement is Contact Center (CC) Client that enhances the core Amazon Connect solution by focusing on the agent experience thru Realtime Metrics/KPI’s and unifying the customer engagement process when integrated with Symbee Connect Fusion. Symbee Connect Engagement delivers Amazon Artificial Intelligence (AI) features to the CC client expanding internal and external engagement to the next level whether they're working in a headquarters location, in a branch office or a home office.

• Symbee Connect Collaboration

  Symbee Connect Collaboration is a Unified Communication (UC) Client that transforms Amazon Connect solution by providing managers, back office support and administrative teams access to a feature rich UC client. Symbee Connect Collaboration delivers Amazon Artificial Intelligence (AI) features to the UC client expanding internal and external collaboration to the next level whether they're working in a headquarters location, in a branch office or a home office.

• Symbee Connect Fusion

  Symbee Connect Fusion is a core framework that fuses customer engagement metrics allowing for more robust business process integration via Amazon Artificial Intelligence (AI) solutions. Symbee Connect Fusion supports integrations into Salesforce, SAP, ServiceNow, MS Dynamics, Zoho and EPIC.

• Symbee Connect Libraries

  Symbee Connect Libraries are Lambda functions developed to add an enhanced level of enterprise decision routing thru the Amazon Connect Solution. These enhanced features add enterprise decision routing to contact flows, query lookup/flow controls into the contact flows and web services that provide access into Amazon Artificial Intelligence (AI) Solutions.

• Symbee Connect Analytics

  Symbee Connect Analytics is an Analytics Solution that streams data from Amazon Connect CTR, Amazon Connect Agent States and Symbee Connect Engagement feeds into a metrics driven dashboard that can be accessed based on an RBAC model. This Symbee Connect Analytics Dashboard allows you to set and view reporting metrics end to end in the contact flows including the IVR, set, view and monitor KPI’s targets and view Realtime Metrics that can help the Contact Center Drive First Contact Resolution (FCR) for their customers.

Symphony is the cloud-based messaging and collaboration platform that connects markets, organizations and individuals, securely. Powered by an open and growing app ecosystem, and protected with customer-owned encryption keys, Symphony’s communication platform increases workflow productivity while facilitating global regulatory compliance. Already the platform of choice for the financial services industry, Symphony eliminates inefficient workflows to boost productivity in information-driven businesses.

Company Email: [email protected]

Address
1117 S California Ave
Palo Alto, California 94304
United States of America

Website
symphony.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Mobile/Wireless Platform/Devices
• Security
• Team Collaboration/Chat Apps
• WebRTC

Products

• Symphony

  Symphony is the cloud-based messaging and collaboration platform that connects markets, organizations and individuals, securely. Powered by an open and growing app ecosystem, and protected with customer-owned encryption keys, Symphony’s communication platform increases workflow productivity while facilitating global regulatory compliance. Already the platform of choice for the financial services industry, Symphony eliminates inefficient workflows to boost productivity in information-driven businesses.

Telnyx provides wholesale VoIP services. Our goal is to democratize the PSTN, transforming the way you communicate. We enable our customers to "Be Their Own Carrier®" through our Mission Control self-service portal and API, supported by a private network to ensure quality and security. Our SIP trunk offering gives you the flexibility to only pay for what you use. Additional features include origination/termination, instant number provisioning, CNAM and e911 to name a few.

Address
311 W. Superior St.
Chicago, Illinois 60654
United States of America

Website
telnyx.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services

TetraVX is a unified communications provider that specializes in cloud-based solutions. TetraVX understands every component of making a cloud UC solution successful and delivers solutions and services designed to make better quality connections between employees, partners, and customers. By integrating feature-rich, cloud UC solutions with current IT infrastructure and business applications, TetraVX can provide a customized solution for your unique UC vision.

Company Email: [email protected]

Address
333 W Wacker Drive, Suite 600
Suite 600
Chicago, Illinois 60606
United States of America

Website
www.tetravx.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

Products

• nVX

  nVX is a cloud-based unified communications solution that provides the flexibility, and mobility to do business from anywhere, at anytime. Easy to implement and easy to manage, nVX provides a seamless migration of your business phone system to the cloud. nVX is a cost effective alternative to aging on-premise solutions due to its ability to leverage pre-existing investments in hardware, licensing and end-user clients where applicable.

• sVX

  sVX is an all-in-one, cloud-based Skype for Business solution for all of your business’s IM, voice, video, and collaboration needs. With full integration into Microsoft Office, it’s easier than ever to share applications and content, increasing productivity and generating a better work environment. No matter what kind of feature you need, or which device you use, sVX is aimed to help people be and do better together.

• cVX

  TetraVX’s cVX offering is a cloud-based Cisco Unified Communications solution built with your business objective in mind. Get market-leading features such as call control, communications gateways, and applications delivered to you in the cloud. Whether you need to control costs, improve productivity, or boost innovation, cVX has everything you need and want in a cloud phone system.

thinQ's CPaaS solutions provide enterprise companies with voice and SMS access least cost routing to 35+ carriers, portal to turn on/off or block specific carrier routes for quality, automated disaster recovery tools for outbound and Toll Free Inbound across 5 tier one carriers with no software costs, contracts or commitments. Free test accounts for interop.

Company Email: [email protected]

Address
5420 Wade Park Blvd
Suite 100
Raleigh, North Carolina 27607
United States of America

Website
www.thinq.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services

Products

• Least Cost Routing Termination

  thinQ LCR selects across 35+ carriers for higher quality call routing with optimal pricing—all on an easy-to-manage cloud platform.

• Toll-Free LCR & Disaster Recovery

  Toll-Free calls routed across 5 carriers with the industry's first Toll-Free Least Cost Routing (LCR) technology with built-in disaster recovery and dramatic cost savings.

• API Integration for Twilio, Plivo, Nexmo

  Companies using voice APIs like Twilio, Nexmo, or Plivo can easily enhance their voice performance with thinQ LCR. A few lines of code will greatly reduce your calling costs and improve your voice performance without sacrificing any native functionality.

• Voice & SMS Origination

  Complete control over voice, SMS and MMS number ordering/provisioning in a cloud-based, cost-effective platform.

Since 2003, now providing a TMaaS Telecom Management as a Service offering that allows for enterprise customers to select modules based on their needs for expense management, assisted help desk, contact center, procurement of services from 100+ Voice, Data, Cloud Providers, national technology implementations assistance, engineering , project management , and proactive monitoring. We can handle that !

Company Email: [email protected]

Address
303 S Laurel Avenue
Sanford, Florida 32771
United States of America

Website
www.truechoicetelecom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Hosted Contact Center

  Intelligent Call Routing, Interactive Voice Response, Real Time Monitoring, Inbound and Outbound Automation.

• Expense Management

  Monthly audit of any recurring bills, proactive opening of billing disputes when needed, and integration and a few click import into accounting platforms.

• Procurement of Voice , Data , Cloud Services

  Adding of Internet Circuits, SDWAN, Voice or Cloud services, single source for 100+ Solution Providers.

• Assisted Help Desk

  Trouble Ticket Management, Trouble Ticket Escalation, Trouble Ticket Follow Up , and Trouble Ticket Notifications.

• Technology Implementation

  Project Management and “After The Sale” Support.

TTEC combines service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve business outcomes.

Company Email: [email protected]

Address
9197 S. Peoria Street
Englewood, Colorado 80112
United States of America

Website
www.ttec.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore, and Tallinn.

Address
375 Beale Street
Suite 300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• WebRTC

Products

• Programmable Voice

  Build unique phone call experiences with one API to make, receive, control, and monitor calls around the globe.

• Studio

  A drag and drop visual builder for interaction flows.

• TaskRouter

  Attribute-based intelligent routing for your contact center.

• Understand

  Analyze text using natural language understanding.

• Elastic SIP Trunking

  Global voice connectivity for VoIP infrastructure.

UJET makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems with a simple SDK to take the frustration out of customer support and provide a sleek, modern smartphone era experience.

Company Email: [email protected]

Address
201 3rd Street
Ste 950
San Francisco, California 94105
United States of America

Website
www.ujet.co

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• WebRTC

Vbrick believes in the power of video to transform the workplace. Its Rev® enterprise video platform makes it easy and affordable for organizations to use unlimited amounts of intuitive, compelling and persuasive video communications to move smarter and faster. Rev's modern interface mirrors popular consumer websites, making it easy for anyone to make, find and share live or recorded video. Rev's eCDN securely delivers top quality video that's optimized for viewer devices and network conditions.

Address
607 Herndon Parkway
Herndon, Virginia 20170
United States of America

Website
www.vbrick.com

Products/Services Offered

• APIs/Integrated Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

89% of companies expect to compete primarily on customer experience, and Voci is a key enabler in delivering actionable insights from recorded voice. Voci is a provider of enterprise speech-to-text transcription and analytics. Our AI and deep learning algorithms not only deliver highly accurate transcriptions, we also provide insights related to gender, sentiment and emotion, real-time, and speaker biometrics. Voci is fast, flexible, accurate and the most complete provider on the market.

Company Email: [email protected]

Address
6301 Forbes Ave.
Pittsburgh, Pennsylvania 15217
United States of America

Website
www.vocitec.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Products

• V-Spark

  Voci’s V-Spark Voice Analytics™ is an all-inclusive speech exploration application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies. It automatically transcribes audio into searchable text, then organizes and archives the data to be searched and analyzed for compliance, customer insights, and agent performance. V-Spark is fast, easy to use, and enables you to examine your data from every angle.

• V-Blaze

  Voci’s V-Blaze™ provides industry-leading accuracy and speed for conversion of speech-to-text (STT). V-Blaze allows companies of any size to economically transcribe 100% of voice audio to text in order to help them extract valuable insights and make data-driven decisions.

• V-Blaze/XT

  Voci’s V-Blaze/XT™ extends the Voci's industry-leading accuracy and speed for conversion of speech-to-text (STT) to include gender, sentiment, emotion, diarization, silence, call length, and overtalk. V-Blaze allows companies of any size to economically transcribe 100% of voice audio to text and meta-data in order to help them extract valuable insights and make data-driven decisions.

• V-Blaze/RT

  Voci’s V-Blaze/RT™ delivers real-time (in call) voice transcription and meta-data for conversion of speech-to-text (STT) to include gender, sentiment, and emotion. V-Blaze/RT allows companies of any size to economically transcribe 100% of voice audio to text and meta-data in order to help them extract valuable insights and make data-driven decisions.

• V-Ferno

  Designed to give small and large organizations the ability to efficiently transcribe voicemail audio to fully-punctuated text, Voci’s V-Ferno™ provides the fastest and highest quality automatic speech-to-text solution for visual voicemail. V-Ferno’s voicemail transcription allows customers to quickly skim voicemail transcriptions rather than listen to long recordings. V-Ferno is scalable and low-latency, relying on hardware acceleration to achieve breakthrough speeds and accuracy, allowing your customers to keep up with today’s fast-paced work environment.

VoiceFoundry is passionate about customer experience. We specialize in the delivery of cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. We are experts at deploying solutions based on the Amazon Web Services portfolio with a specialized focus on AWS Connect, AI and natural language automation, CTI, enterprise integration, user experience design, analytics and workforce optimization.

Company Email: [email protected]

Address
126 Clock Tower Place
Carmel, California 93923
United States of America

Website
voicefoundry.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CTI Connectors for ServiceNow and Freshdesk
• QuickLaunch for Amazon Connect, Lex and Alexa Applications
• Managed Services for AWS Solution Portfolio
• Custom Application and Implementation Services

VoIP Innovations provides the largest DID and termination footprint in North America. Their network includes hundreds of thousands of DIDs in over 8,500 rate centers across the US, Canada, & over 60 countries. They provide a cloud communications API platform where services can be built on their carrier-class network or add voice, messaging, fax, & video to apps, services, or business processes. They also offer a Showroom comprised of telecom services built on their platform.

Company Email: [email protected]

Address
8 Penn Center West
Suite 101
Pittsburgh, Pennsylvania 15276
United States of America

Website
voipinnovations.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• Unified Communications
• WebRTC

Products

• Apidaze

  Apidaze provides the customers at VoIP Innovations a CPaaS solution that includes Voice, Rest APIs, WebRTC, SDK, and SMS. With this, they can easily build and quickly scale the communications apps that fit their business needs.

VoIP Supply is North America's leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With 30 passionate employees, 2,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs. VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider or reseller. Partner with us today!

Company Email: [email protected]

Address
80 Pineview Drive
Buffalo, New York 14228
United States of America

Website
www.VoIPSupply.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Voicemail/Unified Messaging

Products

• VoIP Supply Partner Program

  Since 2002, VoIP Supply has delivered valuable solutions for over 125,000 customers worldwide. We are committed to using our place in the Marketplace to help our customers and partners grow exponentially. Whether you choose to be a Referral Partner, or a VoIP Supply Partner, we're here to help you succeed.

• CloudSpan Marketplace by VoIP Supply

  Already well-known as the trusted one-stop-shop for your name-brand VoIP hardware needs, VoIP Supply now provides you with a single place to shop various VoIP service providers - finding you the perfect match for your business's needs. We have partnered with the most trusted service providers that line up with our core values and customer satisfaction. We will present you with numerous proposals and guide you towards the perfect solution.

• VoIP Fulfillment

  Since 2005, VoIP Supply has been successfully completing VoIP fulfillment for clients directly through our warehouse in North America. Through the years VoIP Supply has added, and expanded on a number of features to meet our customers needs; completing over 8,500 fulfillment requests annually. Utilizing VoIP Supply’s Provisioning and Professional services allows you to take complete control in providing the perfect solution to your customer without the time constraints, and financial burden of completing these tasks in house.

• VoIP Supply’s Reclaim Equipment Buyback Program

  VoIP Supply’s Reclaim equipment buyback program is your outlet for selling off your used and excess VoIP equipment. With Reclaim you can submit your equipment for sale to VoIP Supply and receive fair market value for it allowing you to "reclaim" a portion of your original investment. Reclaim is the easiest way to sell your inventory

Vonage is redefining business communications. True to our roots as a technology disruptor, we’ve embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Address
23 Main Street
Holmdel, New Jersey 07733
United States of America

Website
business.vonage.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• WebRTC

Products

• VonageReach™

  Discover how Nexmo, The Vonage API Platform, will have you developing chatbots and custom voice, messaging, and verification Interactions—creating innovative customer experiences—in no time.

• SmartWAN

  SmartWAN our expanded award-winning SD-WAN solution that allows you to run your cloud communications using public broadband connections with QoS.

• Contact Center

  Our full-featured Contact Center—designed to achieve the elevated quality of service and bandwidth your industry demands.

• Vonage® Enterprise

  Vonage® Enterprise offers mid to enterprise businesses purpose-built, cloud communications with access to a dedicated private network. Get powerful unified communication solutions with elevated quality of service. Enable your remote workforce with HD-quality voice, video and collaboration. Connect all your locations, including contact centers, seamlessly. And with Vonage® Enterprise, you can get fully managed end-to-end service from day one.

• Vonage Business Cloud

  Explore the platform of the future. VBC was designed and built for the public cloud. It is our own, integrated, industry –leading communications platform that leverages modern cloud-based technologies, including auto-scaling, server-less functions, containers, managed databases, and machine learning, ensuring that our customers’ communications solutions are future proofed.

Voxbone makes it unbelievably simple to set up and manage global business communications. We power enterprise contact centers, cloud communications providers, on-demand services, and more. Our voice and SMS capabilities allow businesses to extend their reach into over 9,000 area codes in 60+ countries, with real-time provisioning via API. Voxbone’s happy customers include: Skype, Zoom, 8x8, Dialpad, CaféX, Orange Business Services, foodpanda, tripsta, Deutsche Telekom, Telefónica, InContact and Serenova.

Company Email: [email protected]

Address
535 Mission St
San Francisco, California 94105
United States of America

Website
www.voxbone.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

ZaiLab is a next-gen software company specialising in omnichannel contact centre software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centres looking for a cost-effective way to increase efficiency, optimise routing and prioritise conversations. We're changing the way you set up your contact centre and the way you handle your conversations by offering you routing based on your customers’ past experiences, personalised by machine learning.

Company Email: [email protected]

Address
25-28 North Wall Quay
Dublin, 1 D01 H104
Ireland

Website
www.zailab.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Cloud-based Services
• Voicemail/Unified Messaging

Products

• ZaiConversations

  ZaiConversations is an omnichannel contact centre solution in the cloud. Smart prioritisation puts your most important interactions first. Customers' past experiences are used to determine which agent a customer would be best suited to. Machine learning algorithms enhance the matching by learning which agent has the highest probability of achieving a successful result and a happy customer satisfaction score. There are no monthly licensing fees. The solution is quick to setup and easy to change. Access to support is immediate.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

Company Email: [email protected]

Address
1019 Market Street
San Francisco, California 94103
United States of America

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps

Products

• Customer Support

  Customer Support Platform

• Omnichannel Support

  Chat, Customer Support, Mobile, Talk, Guide, Explore

• Guide

  Help Center

• Chat

  Chat

• Talk

  Voice Channels

For 11 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers fully featured services for compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, IoT, AI, security, hybrid, and enterprise applications. AWS services are trusted by millions of customers around the world – including startups, enterprises, and leading government agencies – to power their infrastructure, make them more agile, and lower costs. Visit https://aws.amazon.com.

Address
1915 Terry Avenue
Seattle, Washington 98101
United States of America

Website
aws.amazon.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Products

• Alexa for Business

  Alexa for Business is an AWS service that allows organizations of all sizes to introduce Alexa into the workplace by providing the tools to manage Alexa devices, users, and skills at scale. With Alexa for Business, IT administrators can provision, deploy, and manage Echo devices across their organization with granular controls using the Alexa for Business console. Using Alexa devices managed by Alexa for Business, administrators can simplify their conference rooms and meeting experience, deliver customized skills privately to users in the organization and voice-enable their workspaces.

• Amazon Chime

  Amazon Chime is a secure, real-time, communications service that transforms meetings by making them more efficient and easier to conduct. The service delivers high-quality audio and video through an application that is easy to use and stays in sync across all of your devices. With Amazon Chime, meetings start on time, and a visual roster makes them easy to manage. Amazon Amazon Chime is a secure, real-time, communications service that transforms meetings by making them more efficient and easier to conduct. The service delivers high-quality audio and video through an application that is easy to use and stays in sync across all of your devices. With Amazon Chime, meetings start on time, and a visual roster makes them easy to manage. Amazon Chime is a fully managed service that runs securely on the AWS cloud, which frees IT from deploying and managing complex infrastructures.

• Amazon Connect

  Amazon Connect is a self-service, cloud contact center service that makes it easy for any business to deliver better customer service at a lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

• Amazon Lex

  Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”).

• Amazon WorkDocs

  Amazon WorkDocs is a secure, fully managed, file collaboration and management service, with an extensible SDK, which runs on AWS. With Amazon WorkDocs, all your files are stored on one service. Users can share files, provide rich feedback, and access their files on WorkDocs from any device. WorkDocs encrypts data in transit and at rest and offers powerful management controls, active directory integration, and near real-time visibility into file and user actions.

Imagine a way to see, sense, and share the intangible. It’s what happens when big data becomes knowledge. When images become insight. And when experiences come to life. In a world where data and rich content are expanding exponentially, we empower you with inspired sight, sound and sharing solutions to help you make meaningful connections.

Address
3059 Premiere Pkwy
Johns Creek, Georgia 30097
United States of America

Website
www.barco.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• ClickShare
• WePresent
• Overture

CyberLink is a world leader in multimedia software design. Since 1996, CyberLink has transformed how people enjoy and create media on PCs, mobile devices and in the Cloud. In 2017 CyberLink launched U – a unified web communication app for online meetings, presentations and instant messaging. Connect with teams and customers as easily as with social apps. Learn more: u.cyberlink.com

Company Email: [email protected]

Address
1073 S. Winchester Blvd.
San Jose, California 95128
United States of America

Website
u.cyberlink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• U- Social Media for Business

Established in 1994, D.B. Communications is a women owned business that provides quality telecommunications products at low market pricing. We offer in-house inventory of Avaya, Cisco, Nortel, NEC, Polycom, Siemens, GN Netcom and Plantronics products. We also offer repair and refurbishing services. Our products come with in-house technical support and a minimum one year warranty. D.B. Communications also purchases trade-in, out of service, surplus, and off lease equipment.

Company Email: [email protected]

Address
32922 Brookside Circle
Livonia, Michigan 48152
United States of America

Website
www.dbcommunicationsinc.com

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Voicemail/Unified Messaging

FreeConferenceCall.com For Business™ delivers high-quality, reliable, mission-critical conferencing and collaboration services at disruptive prices. Users in more than 800,000 businesses around the world, including nearly all Fortune 500 companies, rely on the all-in-one solution, which includes HD audio conferencing and online meetings. StartMeeting®, brought to you by FreeConferenceCall.com For Business, allows enterprises to take advantage of the features users need at a savings up to 80 percent.

Address
4300 E. Pacific Coast Hwy
Long Beach, California 90804
United States of America

Website
www.freeconferencecall.com/for-business

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Fuze is a global, cloud-based unified communications platform. Designed for the way people work, Fuze powers business conversations and insights across the modern enterprise. With a single unified voice, video, and messaging application, people can now communicate anytime, anywhere, across any device.

Address
2 Copley Place
Floor 7
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging

Products

• Fuze Desktop and Mobile

  Voice, video, messaging, and content all in a single application, supported by one global platform.

• Fuze Web

  Fuze Web allows you to enjoy the full Fuze experience by providing a rich calling, conferencing, video, and modern group messaging experience directly from a browser.

• Fuze Insights

  With a unified platform and application experience, Fuze is uniquely positioned in the market to provide a complete picture of your communications environment with powerful analytics that capture and help evaluate usage trends, workforce performance, customer engagement, and enterprise processes.

Highfive makes meetings awesome with insanely easy video conferencing designed for your meeting rooms.

Company Email: [email protected]

Address
500 Arguello St
Suite 300
Redwood City, California 94063
United States of America

Website
highfive.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC

Impact delivers world-class solutions — on time, on budget and of superior quality. Our innovative solutions deliver easy-to-use, easy-to-understand approaches to solve today’s complex problems for voice network management, contact centers and optimizing business workflows. “Making the complex simple” is not just our company motto. It is at the core of all we do – from product design and development to our world class customer service.

Company Email: [email protected]

Address
16253 Swingley Ridge Road
Suite 350
Chesterfield, Missouri 63017
United States of America

Website
www.impacttech.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR

Products

• Traffic Analyst

  Voice network management does not have to be complicated and time-consuming. By providing complete voice network visibility, Traffic Analyst’s full life cycle capacity assurance and deep call forensics tools eliminate surprises and provide answers to questions you cannot answer now for your TDM, SIP and hybrid networks. Traffic Analyst overcomes the limitations and complications of the industry’s traditional engineering methodologies and provides a simple, more reliable alternative to improve the service and cost performance of your voice network while providing complete visibility into network utilization, call quality diagnostics and troubleshooting, number management, call tracing and VoIP economics.

• OnTraQ Plus

  OnTraQ Plus gives your call center management and agents visibility and insight into the key metrics you need to keep your call centers running at a high level of performance. Traditional call center solutions are expensive, difficult to implement and a struggle to maintain. OnTraQ Plus’s Supervisor Client and Agent Desktop provide real-time, user-configurable displays so your team sees the information when they need it, in their preferred layout. Additionally, supervisors can leverage standard reports or customize reports with point-and-click report definition, follow complete life of call reporting including for agents’ 2nd lines, view agent activity logs and enjoy a single view of all call centers in a single view. The Agent Desktop’s intuitive browser puts real-time incoming call details, team status, messaging, call control, customer journey and work state management right at the agents’ fingertips. Agents intelligently answer calls, engage needed resources via call, chat or email and toggle quickly between supervisor-configurable states with a click of the mouse.

• Communications-Enabled Business Processes (CEBP) Solutions

  Embedding automated communication and collaboration activities into your business workflows minimizes the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. Impact leverages the DAKS Mission Critical Communications platform and our Multimodal Messaging Gateway (MmMG) framework to connect your operational support systems with your people – using any or all of the channels, modalities and devices you use to communicate, collaborate and safeguard your assets. As a high-performance, high-availability CEBP platform, DAKS enables a wide range of automated communication and collaboration tasks including broadcasts, emergency response conferences, routine scheduled and ad hoc conferences, announcement services, personal and group calling, advanced e-mail and text services, location services and more. MmMG is a platform independent integration framework which includes easy-to-use APIs for common messaging functions, a rules-driven messaging engine and interfaces to multiple modalities of messaging services (e.g. PSTN voice, SMS text, WebRTC, mobile apps).

Konftel is an industry leader and a strong brand within audio conferencing equipment. Since 1988, our mission has been to help people around the world to conduct meetings despite distances. Based on our success, we know how essential the sound quality is for efficient meetings, this is why our patented OmniSound® audio technology is built into all Konftel conference phones. The products are sold globally under the Konftel name and our headquarters are in Sweden.

Company Email: [email protected]

Address
Dobelnsgatan 19
Umeå, 903 30
Sweden

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

Products

• Konftel 300IPx with Konftel Unite app

  One click is all it takes to start or join a meeting. With the Konftel 300IPx and Konftel Unite mobile app, conference calls are easier than ever. Thanks to connectivity capabilities for extra microphones, PA systems and wireless headsets, the IP conference phone is ideal for rooms of all sizes, from small conference rooms to large auditoriums. Konftel's patented OmniSound® audio technology delivers crystal-clear, natural HD audio. The Konftel 300IPx has a USB port and is perfect for Skype for Business, Cisco, Avaya and other meeting tools. Easily configured and upgraded via the web, and with support for auto-provisioning.

• Konftel 300Wx

  The Konftel 300Wx wireless conference phone allows you to hold meetings wherever is convenient for you – without worrying about network and power outlets. The wireless DECT technology is both reliable and secure. Choose a base station to suit your company’s telephony environment, SIP or analog, or connect to an installed DECT system. The rechargeable battery ensures more than 60 hours of call time, so you can talk for a full working week without recharging! A USB port makes the Konftel 300Wx ready for all the apps and services we use to communicate and collaborate via computers. Calls can be combined via USB and line connection. OmniSound® delivers superb sound quality. Other smart functions include recording onto an SD memory card plus a conference guide. With the optional Konftel Unite adapter you also get support for the Konftel Unite mobile app for One Touch Conferencing. Add expansion microphones for large meetings. Free software updates.

• Konftel Ego

  The Konftel Ego is a personal speaker phone. It’s compact and portable and fits easily inside your briefcase, wherever you’re going, but still with crystal-clear sound thanks to Konftels unique OmniSound® audio technology. The Konftel Ego works seamlessly with Skype for Business, Cisco Jabber, Avaya Communicator and other conferencing tools. It connects easily via a USB or Bluetooth, and the built-in battery gives you the option of completely cordless use. Moreover, the Konftel Ego has support for ultra-fast Bluetooth pairing through NFC and HD quality calls. With Bluetooth A2DP you can play your favourite music with superior audio performance when your meeting has finished.

• Konftel 300IP

  Konftel 300IP is a SIP-based conference phone with superior HD audio thanks to OmniSound®. Konftel 300IP, which supports Power over Ethernet, is equipped with several smart features to simplify large and small conference calls. Built-in bridge for five-way calls, conference guide that stores groups to automatically call meeting participants. Record meetings to an SD memory card. Settings and contacts are easily managed via a web interface. Personal settings can be stored in your own profile. Add additional microphones to meetings with more than 12 people and a wireless headset or connect to the PA system for very large meetings. Konftel 300IP can be configured via a web interface, supports auto-provisioning and Konftel Zero Touch Installation.

• Konftel 55Wx

  Konftel 55Wx is a flexible conference unit with a touchscreen and impressive, crystal clear sound thanks to Konftel’s OmniSound® audio technology. Konftel 55Wx connects easily to a computer, desk phone and mobile phone. Wireless connection to other Bluetooth® units. It is excellent for Skype for Business, Cisco Jabber and web meeting services. Easily switch between and combine connections via the touchscreen. Its compact size is suitable for both the desk and meeting room. Record to a memory card. Headset input. USB cable, power supply and battery included. Add additional microphones for meetings of over 12 people.

Logitech helps organizations improve collaboration from the conference room to the desktop by designing products that deliver great user experiences. At Enterprise Connect 2018, we're highlighting Logitech SmartDock Flex, an expansion kit for Logitech SmartDock that consolidates bulky AV, data, and power cables into a single CAT6 cable, and enables pass-through access to non-Skype meetings, allowing a room’s camera, speakerphone, and display to be used with virtually any video meeting or webinar service.

Company Email: [email protected]

Address
7700 Gateway Blvd
Newark, California 94560
United States of America

Website
www.logitech.com/vc

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Logitech SmartDock Flex for Skype Room System

  Logitech SmartDock Flex is an expansion kit for the original Logitech SmartDock for Skype Room Systems. Smartdock Flex delivers cleaner installations, extended room layouts, and maximum versatility by consolidating bulky AV, data, and power cables into a single CAT6 cable. SmartDock Flex also adds pass-through access for participation in non-Skype meetings. To join a meeting outside the Skype for Business ecosystem, simply connect a laptop to the SmartDock Flex base. This pass-through capability allows the room’s camera, speakerphone, and display to be used with virtually any meeting or webinar service.

• Logitech MeetUp ConferenceCam for Huddle Rooms

  Logitech MeetUp is a premier ConferenceCam designed for small conference rooms and huddle rooms. With a super-wide 120-degree field of view plus a pan/tilt lens, MeetUp makes every seat at the table clearly visible. With integrated audio optimized for huddle room acoustics, everyone can be heard as well as seen.

• Logitech GROUP Video Conference System

  Logitech GROUP is a USB video conferencing solution for rooms that seat 10–20 people, delivering high quality HD video and crystal clear audio that allows any meeting place to become a video collaboration space. With advanced features like acoustic echo cancellation, noise reduction technology, and intuitive controls, with GROUP it’s easier than ever to include everyone in the conversation.

• Logitech BRIO 4K Webcam

  Logitech BRIO 4 is a Windows Hello certified, professional-quality webcam for video conferencing, streaming, and recording packed with features that produce stunning video in any environment. Our premier 4K ultra high-def camera offers 5x digital zoom, high frame rates, outstanding low-light performance, HDR, and RightLight™ 3.

• Logitech PTZ Pro 2 ConferenceCam

  Logitech PTZ Pro 2 delivers premium optics and life-like video to create the experience of sitting together in the same room, even if you are a thousand miles away. PTZ Pro 2 provide brilliantly sharp image resolution, outstanding color reproduction, and exceptional optical accuracy.

LoopUp is a premium remote meetings solution that makes it easier to collaborate in real time. Streamlined and intuitive, LoopUp anticipates the needs of business users, while delivering the quality, security and reliability required in the enterprise.

Company Email: [email protected]

Address
First Floor, 78 Kingsland Road
London, E2 8DP
United Kingdom

Website
loopup.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Nureva solutions enable collaborative spaces that empower teams to come together effectively and creatively to achieve extraordinary results. At Enterprise Connect 2018, Nureva will demonstrate the next generation of its Nureva™ Span™’ visual collaboration system and new functionality in Span software. They will also reveal the new Dual HDL300 audio conferencing system for larger spaces, along with other powerful solution enhancements.

Address
401 9 Ave SW
Calgary, Alberta T2P3C5
Canada

Website
www.nureva.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

Products

• Span software and the Nureva Wall

  Nureva visual collaboration solutions support dynamic physical and virtual team spaces with cloud-based canvases that can be accessed as easily from walls as from any device. Span software uses digital sticky notes, groups, templates and much more to accelerate essential collaborative processes and enable remote team members to participate fully, no matter where they are. The Nureva Wall combines an ultra-short-throw projector with a projected capacitive touch surface to create an interactive working wall that helps everyone visualize ideas. Together, they give teams the flexible tools needed to work better together.

• HDL300 and Dual HDL300 audio conferencing systems

  While conventional meeting room microphone systems leave zones where people can’t be heard, the HDL300 system uses patent pending Microphone Mist technology to fill a space with up to 8,192 virtual microphones to provide full-room pickup in small to medium-sized rooms (up to 30' X 30'). Now remote participants can hear every conversation. You install the HDL300 on the wall with two screws in 30 minutes or less and calibration and updates are automatic. The new Dual HDL300 system employs up to 16,384 virtual microphones to provide total coverage for large meeting rooms (up to 30' X 50'), where the challenge of achieving cost effective audio performance can be so great.

PCLiquidations is your complete technology hardware resource where you can Buy & Sell VoIP endpoints, digital phones, business phone systems, PCs, Laptops, LCD Monitors, POS systems, Printers, scanners, switches, and routers all in one place. Expand your budget by selling your out-of-service hardware and buying refurbished.

Company Email: [email protected]

Address
140 Stockton St.
Jacksonville, Florida 32204
United States of America

Website
www.pcliquidations.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Unified Communications

Products

• Telecom Hardware

  Sales of New and Refurbished telecom hardware, including tdm and IP endpoints, PABX systems and parts, Switches, and Routers.

• Purchasing of used IT Hardware

  We purchase all kinds of unwanted or decommissioned IT Hardware increasing your company's ROI

PGi is the world's largest dedicated provider of collaboration software and services. For more than 25 years, our broad portfolio of products has served the end-to-end collaboration needs of enterprises. Accessible anywhere,anytime and on any device, PGi's award winning collaborations solutions drive productivity and teamwork for approximately 50,000 customers around the world.

Company Email: [email protected]

Address
2300 Lakeview Parkway, Suite 300
Suite 300
Alpharetta, Georgia 30009
United States of America

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• GlobalMeet

  GlobalMeet® enables businesses to experience better engagement and communication — from anywhere, using any device. Utilize enterprise-grade audio, video and web conferencing on our powerful, intuitive platform.

• iMeetLive

  iMeetLive® makes hosting events easy and can be used for webcasting, webinars or any other large online event when you need an intuitive, professional-quality webcasting tool.

• GlobalMeet for Skype for Business

  PGi GlobalMeet® seamlessly integrates with Skype for Business and enhances meetings by providing reliable voice communication and more convenient connection options. PGi’s global network of data centers enables delivery of the highest quality audio for up to 300 participants in-app or with standalone audio. Connect with internal and external participants using VoIP, dial-in, dial-out and toll-free options, and send branded meeting invitations via Outlook with CustomInvite.

Plantronics is an audio pioneer and global leader in the communications industry. We create intelligent, adaptive solutions that support customer needs: experiencing and facilitating simple, clear communications while enjoying distraction-free environments. Our solutions are used worldwide by consumers and businesses, and are optimal for open offices. From unified communications and customer service ecosystems, to data analytics and Bluetooth headsets, Plantronics delivers high-quality solutions customers count on today, while relentlessly innovating on behalf of their future.

Company Email: [email protected]

Address
345 Encinal Street
Santa Cruz, California 95060
United States of America

Website
www.plantronics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications

Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with secure video, voice and content solutions from Polycom to increase productivity, speed time to market, provide better customer service, expand education and save lives. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience, the broadest multi-vendor interoperability and unmatched investment protection.

Address
6001 America Center Drive
San Jose, California 95002
United States of America

Website
www.polycom.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Unified Communications
• Video: Desktop
• Video: Room Systems

Products

• Polycom Trio 8500

  Polycom Trio™ 8500 is the new standard in conference collaboration for mid-sized rooms. Marrying legendary voice quality, modern intuitive interface and the broadest interoperability in its class, Polycom Trio makes deployment and usability simple. Future-proof options for video and content ensure the freedom to expand collaboration on leading unified communication platforms.

• Polycom VVX Business Media Phones

  The Polycom family of VVX series business media phones offer high-quality audio and video communications experience for busy professionals.

• Polycom VoxBox Bluetooth/USB Speakerphone

  The new standard in ultra-compact speakerphone performance. Now you can experience Polycom's legendary conference quality anywhere, anytime, and with more devices. Polycom VoxBox combines a modern portable design with Bluetooth wireless pairing and USB connectivity and packs it with Polycom HD Voice quality.

• Polycom RealConnect Access Suite

  Your organization expects collaboration tools to be accessible and simply work which can cause extra strain on your resources. As you shift your communication platform to Microsoft Office 365, Polycom RealConnect for Office 365 is the only Microsoft certified video interoperability solution that allows standards-based room devices to seamlessly join a Skype for Business meeting.

• Polycom Pano

  Polycom® Pano™ is the easiest way to connect and share content at work. Pano invites you to connect with a simple touch. Anyone in the room can cast their screen to Pano where four simultaneous streams of content encourage collaboration. Polycom Pano delivers high-value to the business through easy installation and secure management from anywhere.

Yamaha UC focuses on solutions that enhance communication and help organizations reach their business goals. Together with Revolabs, part of Yamaha UC, we deliver superior professional video collaboration products, microphone systems, and conference phones for telephony and unified communications (UC). Our full range of choices offer the most flexible and uniform set of solutions to accommodate the needs of the entire organization.

Company Email: [email protected]

Address
144 North Rd
Sudbury, Massachusetts 01776
United States of America

Website
www.revolabs.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Room Systems

Products

• Yamaha CS-700 Video Sound Collaboration System

  The Yamaha CS-700 video sound collaboration system is specifically designed as an all-in-one unit to equip huddle rooms with best in class audio, video, and screen sharing capability. The Yamaha CS-700 combines ultra-wideband audio with high-quality video to fulfill video, audio, and collaboration requirements in one simple, wall-mounted system addressing all communication and collaboration requirements of the huddle room. Audio, video and screen sharing is accomplished through one USB cable. The integrated remote management capability enables IT departments across the world to remotely monitor and manage their huddle room installations.

• Yamaha YVC-1000MS Speakerphone

  Certified for Skype for Business! The YVC-1000MS is a scalable and flexible solution designed to support the audio requirements of large meeting spaces and rooms with unique table configurations — such as classrooms for distance learning and remote training. Users can easily daisy-chain up to five distinct microphones and connect external speakers and microphones to support any variety of meeting environments.

• Yamaha YVC-300 USB & Bluetooth® Portable Conference Phone

  The Yamaha YVC-300 is a portable conference phone optimized for use by small groups. Unlike many user-carried devices, the phone delivers ample sound to fill huddle rooms and small conference spaces so users won’t find themselves hovering around the phone struggling to hear. The YVC-300 is a perfect choice for organizations that want to offer high-quality group communications solutions without the cost of dedicated equipment for every conference room or open collaboration space.

• Revolabs FLX UC 500

  Combining superior technology for speakers, microphones, and audio processing, the FLX™ UC 500 improves all aspects of audio handling for your communication needs and easily gives the “Best in Class” audio performance changing the price / performance paradigm in this space. Specifically designed to be the audio solution for conference rooms, small offices and homes, the FLX™ UC 500 offers new possibilities to use PC communication applications for meetings and online collaboration.

• Revolabs Executive Elite Wireless Microphone Systems

  The Revolabs Executive Elite wireless microphone systems are engineered to provide superior audio capture capabilities for video- and audio-conferencing. The wireless rack-mount microphone system is available in 2-, 4-, or 8-channel versions and may be used with any combination of Revolabs’ tabletop, wearable, and gooseneck microphones or with handheld, ear set, lavalier, and other styles of microphones using adapters.

At Sennheiser, everything we do is about improving effective communication. Communication is vital to your company's success: it increases sales, solves problems faster, and boosts performance and productivity. Sennheiser headsets and conferencing systems are designed to create the most natural, comfortable listening experience possible for everyone involved in the conversation.

Address
1 Enterprise Drive
Old Lyme, Connecticut 06371
United States of America

Website
en-us.sennheiser.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications

Sonexis, a Compunetix brand, is a leading provider of audio, web and video conferencing solutions for the enterprise. Sonexis delivers three powerful solutions with ConferenceManager™2, Summit Olympus® and EVERGREEN™ MCU. This portfolio has set new standards for ease of use and security and is designed to work within existing voice and data networks. Sonexis can be reached at 888-4SONEXIS (888-476-6394) or www.sonexis.com.

Company Email: [email protected]

Address
2420 Mosside Blvd
Pittsburgh, Pennsylvania 15146
United States of America

Website
www.sonexis.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Mobile
• WebRTC

Products

• ConferenceManager™2

  ConferenceManager2 provides organizations of all sizes a feature-rich, easy-to-use and simple-to-deploy conferencing platform. ConferenceManager2 integrates with any voice and data network infrastructure delivering advanced Audio, Web and HD Video conferencing capabilities in less than 90-minutes install time.

• Summit Olympus®

  Summit Olympus is our highly reliable and scalable conferencing system that allows for unmatched attended, unattended and on-demand conferencing features within a single platform. This optimized platform provides superior audio and powerful operational controls, and the revolutionized design provides the ability to scale to 5,120 ports in a single system.

• EVERGREEN™

  The EVERGREEN family has been architected to meet the diverse videoconferencing industry needs from enterprise users, Conferencing Service Providers (CSPs) and government agencies. EVERGREEN systems are carrier-class products built to the company's strict military standards yet at an affordable price. The EVERGREEN family is available in three models: the Cedar™, Cypress™ and Sequoia™.

Spearline specialises in testing global toll and toll-free numbers using in-country calls and measuring the audio quality and connectivity of those calls. The tests are carried out through the Spearline Platform and a worldwide network of servers and carriers. Spearline provides a full range of end to end testing solutions for large enterprise customers including Manual, Automated, Mobile and Hybrid IVR testing.

Company Email: [email protected]

Address
13 Main Street
Skibbereen, Cork, P81K076
Ireland

Website
www.spearline.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Automated

  Test Connectivity & audio quality

• Manual

  Troubleshooting & provisioning numbers

• Hybrid IVR

  Tracking call & data flow to your agent

TetraVX is a unified communications provider that specializes in cloud-based solutions. TetraVX understands every component of making a cloud UC solution successful and delivers solutions and services designed to make better quality connections between employees, partners, and customers. By integrating feature-rich, cloud UC solutions with current IT infrastructure and business applications, TetraVX can provide a customized solution for your unique UC vision.

Company Email: [email protected]

Address
333 W Wacker Drive, Suite 600
Suite 600
Chicago, Illinois 60606
United States of America

Website
www.tetravx.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

Products

• nVX

  nVX is a cloud-based unified communications solution that provides the flexibility, and mobility to do business from anywhere, at anytime. Easy to implement and easy to manage, nVX provides a seamless migration of your business phone system to the cloud. nVX is a cost effective alternative to aging on-premise solutions due to its ability to leverage pre-existing investments in hardware, licensing and end-user clients where applicable.

• sVX

  sVX is an all-in-one, cloud-based Skype for Business solution for all of your business’s IM, voice, video, and collaboration needs. With full integration into Microsoft Office, it’s easier than ever to share applications and content, increasing productivity and generating a better work environment. No matter what kind of feature you need, or which device you use, sVX is aimed to help people be and do better together.

• cVX

  TetraVX’s cVX offering is a cloud-based Cisco Unified Communications solution built with your business objective in mind. Get market-leading features such as call control, communications gateways, and applications delivered to you in the cloud. Whether you need to control costs, improve productivity, or boost innovation, cVX has everything you need and want in a cloud phone system.

VoIP Innovations provides the largest DID and termination footprint in North America. Their network includes hundreds of thousands of DIDs in over 8,500 rate centers across the US, Canada, & over 60 countries. They provide a cloud communications API platform where services can be built on their carrier-class network or add voice, messaging, fax, & video to apps, services, or business processes. They also offer a Showroom comprised of telecom services built on their platform.

Company Email: [email protected]

Address
8 Penn Center West
Suite 101
Pittsburgh, Pennsylvania 15276
United States of America

Website
voipinnovations.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• Unified Communications
• WebRTC

Products

• Apidaze

  Apidaze provides the customers at VoIP Innovations a CPaaS solution that includes Voice, Rest APIs, WebRTC, SDK, and SMS. With this, they can easily build and quickly scale the communications apps that fit their business needs.

VoIP Supply is North America's leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With 30 passionate employees, 2,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs. VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider or reseller. Partner with us today!

Company Email: [email protected]

Address
80 Pineview Drive
Buffalo, New York 14228
United States of America

Website
www.VoIPSupply.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Voicemail/Unified Messaging

Products

• VoIP Supply Partner Program

  Since 2002, VoIP Supply has delivered valuable solutions for over 125,000 customers worldwide. We are committed to using our place in the Marketplace to help our customers and partners grow exponentially. Whether you choose to be a Referral Partner, or a VoIP Supply Partner, we're here to help you succeed.

• CloudSpan Marketplace by VoIP Supply

  Already well-known as the trusted one-stop-shop for your name-brand VoIP hardware needs, VoIP Supply now provides you with a single place to shop various VoIP service providers - finding you the perfect match for your business's needs. We have partnered with the most trusted service providers that line up with our core values and customer satisfaction. We will present you with numerous proposals and guide you towards the perfect solution.

• VoIP Fulfillment

  Since 2005, VoIP Supply has been successfully completing VoIP fulfillment for clients directly through our warehouse in North America. Through the years VoIP Supply has added, and expanded on a number of features to meet our customers needs; completing over 8,500 fulfillment requests annually. Utilizing VoIP Supply’s Provisioning and Professional services allows you to take complete control in providing the perfect solution to your customer without the time constraints, and financial burden of completing these tasks in house.

• VoIP Supply’s Reclaim Equipment Buyback Program

  VoIP Supply’s Reclaim equipment buyback program is your outlet for selling off your used and excess VoIP equipment. With Reclaim you can submit your equipment for sale to VoIP Supply and receive fair market value for it allowing you to "reclaim" a portion of your original investment. Reclaim is the easiest way to sell your inventory

Voyant provides communication and collaboration services for businesses small to large with services accessible on any device anywhere. Our services include hosted VoIP, conferencing, messaging, faxing and SD-WAN services. For businesses with on-premise platforms, Voyant supplies a robust SIP trunking service with availability in the U.S. and Canada. For channel partners, Voyant delivers a self-service partner portal that allows partners to provision service, configure devices and manage their account.

Company Email: [email protected]

Address
3905 Annapolis Lane, Suite 195
Plymouth, Minnesota 55447
United States of America

Website
www.voyant.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• SIP Trunking Services
• Unified Communications
• WebRTC

Products

• Hosted VoIP

  Voyant's Hosted VoIP service provides businesses of all sizes with a cloud-based UC solution accessible anywhere on any device. Our service supports both voice and messaging features and is delivered via Voyant's carrier voice and messaging network offering phone numbers and local number porting in over 8,400 on-net rate centers providing true business-class quality.

• Voice Conferencing

  Voyant's Voice Conferencing service provides an inbound Meetme bridge to support business' remote meeting needs. Our service includes local or toll free numbers with support for up to 100 users.

• SIP Trunking

  Voyant's SIP Trunking services provides VoIP and TDM services to your existing PBX or voice infrastructure. Our service is available as a Standard SIP Trunk with basic inbound/outbound calling, an Enhanced Trunk including e911, directory listing and CNAM, or as an Intelligent SIP Trunk with a suite of robust à la carte features.

• SD-WAN Virtualization Network

  Voyant’s Software-Defined WAN (SD-WAN) provides superior network resiliency to improve performance and productivity while reducing your communications costs. Our service supports a native combination of rapid convergence plus bandwidth aggregation outperforms traditional network failover and performance characteristics.

• Contact Center

  Voyant's Contact Center service provides a robust set of routing and call management features to support a formal call center environment. Our service supports capabilities such as inbound IVR to one or many centers, hosted ACD, outbound calling and silent monitoring of agents.

West connects people around the world. We empower enterprises with technologies and solutions for business-critical interactions: communication with customers, collaboration among employees, and connectivity to emergency assistance. By delivering a full-service suite of Unified Communications, E911 and Cloud Contact Center solutions, West will help you to drive efficiencies and improve lives while remaining focused on your core business. Learn more at West.com.

Address
11808 Miracle Hills Drive
Omaha, Nebraska 68154
United States of America

Website
www.west.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• VoiceMaxx CE

  A highly flexible, hosted enterprise voice platform that combines advanced PBX functionality, custom call management tools, and unparalleled client support – all with an integrated Cisco unified communications and collaboration experience.

• Cloud Contact Pro

  Cloud Contact Pro is a revolutionary contact center platform designed to boost productivity, increase connection rates and build customer relationships. You have ability to design diverse call flows for customer acquisition, service, retention and collections, and combine that with insightful reporting and forecasting capabilities so you can deliver great service at a lower cost point. It even offers fully PCI compliant call recording and workforce management solutions.

• Reservationless Plus

  Reservationless-Plus enables you to host domestic or international conference calls with personalized conferencing credentials from desktop, mobile or VoIP with the added benefit of superior audio quality with Dolby Voice.

• Emergency Gateway

  Precision IP phone location tracking and security notifications for 911 and emergency management.

• Emergency Routing Service

  911 call and location delivery across the nation, helping enterprises comply with 911 regulations.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

Company Email: [email protected]

Address
1019 Market Street
San Francisco, California 94103
United States of America

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps

Products

• Customer Support

  Customer Support Platform

• Omnichannel Support

  Chat, Customer Support, Mobile, Talk, Guide, Explore

• Guide

  Help Center

• Chat

  Chat

• Talk

  Voice Channels

Zoom makes video and web conferencing frictionless. Zoom is the leader in modern enterprise video communications, with a secure, easy platform for video and audio conferencing, messaging, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference room solution used around the world in conference, huddle, and training rooms, as well as executive offices and classrooms.

Address
55 Almaden Blvd
STE 600
San Jose, California 95113
United States of America

Website
www.zoom.us

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Zoom Rooms

  Software-based, Flawless Video, Integrated Audio, and Wireless Content Sharing

• Digital Signage

  Zoom Rooms digital signage for the workplace is a single tool for the modern office that addresses corporate communication, engagement, internal marketing and more to your employees and visitors.

• Video Webinar

  Up to 100 interactive video participants, ideal for panels. Choose a package ranging from 100 to 10,000 view-only attendees. Broadcast your event to Facebook Live or YouTube.

• Zoom for Telehealth

  Zoom is uniquely positioned through our best-in-class video technology and our integration partner to design, implement, and support telehealth for organizations of all sizes and needs. Anchored by experienced professionals in video and healthcare, Zoom for Telehealth reliably delivers consistent clinical user experiences, seamlessly integrated into your technology and workflows.

• Enterprise Video Conferencing and Web Conferencing

  HD video and high-quality audio Up to 500 video participants Screen sharing and full suite of collaboration features Record your meetings to the cloud with auto-generated transcripts

AppNeta is the leader in proactive network and application monitoring solutions for the distributed, cloud-connected enterprise. AppNeta’s patented technology monitors the performance of any cloud or SaaS application in a super-lightweight way. AppNeta monitors every network hop along any network, whether you own or control it or not. IT Ops teams get back the visibility they lost when workloads moved out of the data center, and see exactly what users are experiencing.

Company Email: [email protected]

Address
285 Summer Street, 4th Floor
Boston, Massachusetts 02210
United States of America

Website
www.appneta.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Products

• AppNeta Performance Manager

  AppNeta Performance Manager uses its patented technology to power continuous, lightweight monitoring into every network and app an IT team needs to see. The end result: finding and solving network and user experience issues better and faster. Our product features three key capabilities, all of which combine to give you a comprehensive view of performance. - Experience With AppNeta’s advanced synthetic transaction monitoring, IT operations teams can monitor the end-user experience of every SaaS or web application like it’s in-house. Identify whether performance issues are in your infrastructure, the internet or with your app. - Delivery AppNeta sends packets every minute with our TruPath™ technology to provide continuous hop-by-hop visibility along the network path between your apps and your users. You’ll get back the visibility that used to come from device-centric monitoring. - Usage AppNeta’s patented technology performs Deep Packet Inspection to investigate how end users are experiencing their applications with metrics like TCP retransmit rates. IT operations groups can see all the apps in use in their organization by deploying AppNeta physical or virtual Monitoring Points. It’s a lot better than traditional tools like NetFlow.

CALLSTATS I/O Oy is a Software as a Service company based out of Helsinki. It provides products that measure and manage the performance of real-time media communication. The Callstats.io product helps software developers set up, build, and scale communication applications quickly. The Callstats.io product integrates with various third party SDKs and PaaS solutions which make it easier to build and deploy WebRTC applications.

Company Email: [email protected]

Address
Annankatu 31-33 C 42
Helsinki, 00100
Finland

Website
www.callstats.io

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• WebRTC

Products

• Callstats.io

  The callstats.io product helps software developers set up, build, and scale communication applications quickly. Callstats.io integrates with various third party SDKs and PaaS solutions, which make it easier to build and deploy WebRTC applications.

• WebRTC Network Test

  The WebRTC Network Test checks the quality of an internet connection. It specifically tests that the connection can handle attending a WebRTC call.

ContactRelief is a cloud-based disaster decision engine that aggregates data from NWS, FEMA, NOAA and many other sources to help business better manage contact with their customers during times of disaster. The engine brings a new level of efficiency to your contact operations by providing real-time recommendations to shape your outbound contact away from the disaster region, producing better results, lowering your risk and protection your company's brand.

Company Email: [email protected]

Address
7723 FM 723 Rd
Richmond, Texas 77406
United States of America

Website
www.contactrelief.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR

Products

• Contact Center Applications

  We provide an innovative customer contact solution when disaster strikes across the country.

• Communications System Management

  Through configurable rules, subscribers can elect what alerts and recommendations they want see.

• Cloud Communication Services

  The Disaster Decision Engine is a cloud-based subscription with no soft-ware to install.

• Integration Services and Consulting

  SFTP delivery and a web API are available. We offer consulting to identify customer contact solutions when disaster strikes, so business can offer their customers the experience they need right when they need it.

CyberLink is a world leader in multimedia software design. Since 1996, CyberLink has transformed how people enjoy and create media on PCs, mobile devices and in the Cloud. In 2017 CyberLink launched U – a unified web communication app for online meetings, presentations and instant messaging. Connect with teams and customers as easily as with social apps. Learn more: u.cyberlink.com

Company Email: [email protected]

Address
1073 S. Winchester Blvd.
San Jose, California 95128
United States of America

Website
u.cyberlink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• U- Social Media for Business

Fuze is a global, cloud-based unified communications platform. Designed for the way people work, Fuze powers business conversations and insights across the modern enterprise. With a single unified voice, video, and messaging application, people can now communicate anytime, anywhere, across any device.

Address
2 Copley Place
Floor 7
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging

Products

• Fuze Desktop and Mobile

  Voice, video, messaging, and content all in a single application, supported by one global platform.

• Fuze Web

  Fuze Web allows you to enjoy the full Fuze experience by providing a rich calling, conferencing, video, and modern group messaging experience directly from a browser.

• Fuze Insights

  With a unified platform and application experience, Fuze is uniquely positioned in the market to provide a complete picture of your communications environment with powerful analytics that capture and help evaluate usage trends, workforce performance, customer engagement, and enterprise processes.

Impact delivers world-class solutions — on time, on budget and of superior quality. Our innovative solutions deliver easy-to-use, easy-to-understand approaches to solve today’s complex problems for voice network management, contact centers and optimizing business workflows. “Making the complex simple” is not just our company motto. It is at the core of all we do – from product design and development to our world class customer service.

Company Email: [email protected]

Address
16253 Swingley Ridge Road
Suite 350
Chesterfield, Missouri 63017
United States of America

Website
www.impacttech.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR

Products

• Traffic Analyst

  Voice network management does not have to be complicated and time-consuming. By providing complete voice network visibility, Traffic Analyst’s full life cycle capacity assurance and deep call forensics tools eliminate surprises and provide answers to questions you cannot answer now for your TDM, SIP and hybrid networks. Traffic Analyst overcomes the limitations and complications of the industry’s traditional engineering methodologies and provides a simple, more reliable alternative to improve the service and cost performance of your voice network while providing complete visibility into network utilization, call quality diagnostics and troubleshooting, number management, call tracing and VoIP economics.

• OnTraQ Plus

  OnTraQ Plus gives your call center management and agents visibility and insight into the key metrics you need to keep your call centers running at a high level of performance. Traditional call center solutions are expensive, difficult to implement and a struggle to maintain. OnTraQ Plus’s Supervisor Client and Agent Desktop provide real-time, user-configurable displays so your team sees the information when they need it, in their preferred layout. Additionally, supervisors can leverage standard reports or customize reports with point-and-click report definition, follow complete life of call reporting including for agents’ 2nd lines, view agent activity logs and enjoy a single view of all call centers in a single view. The Agent Desktop’s intuitive browser puts real-time incoming call details, team status, messaging, call control, customer journey and work state management right at the agents’ fingertips. Agents intelligently answer calls, engage needed resources via call, chat or email and toggle quickly between supervisor-configurable states with a click of the mouse.

• Communications-Enabled Business Processes (CEBP) Solutions

  Embedding automated communication and collaboration activities into your business workflows minimizes the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. Impact leverages the DAKS Mission Critical Communications platform and our Multimodal Messaging Gateway (MmMG) framework to connect your operational support systems with your people – using any or all of the channels, modalities and devices you use to communicate, collaborate and safeguard your assets. As a high-performance, high-availability CEBP platform, DAKS enables a wide range of automated communication and collaboration tasks including broadcasts, emergency response conferences, routine scheduled and ad hoc conferences, announcement services, personal and group calling, advanced e-mail and text services, location services and more. MmMG is a platform independent integration framework which includes easy-to-use APIs for common messaging functions, a rules-driven messaging engine and interfaces to multiple modalities of messaging services (e.g. PSTN voice, SMS text, WebRTC, mobile apps).

Prognosis for Unified Communications, Contact Center and IR Testing Solutions are the industry's preferred choice for ensuring the performance, availability and service quality of Unified Communications and Contact Center technologies from Cisco, Avaya, Microsoft Lync/Skype for Business, Oracle, Sonus, Verint and more. For further information on IR, visit www.ir.com

Address
6312 S Fiddlers Green Circle
Suite 500N
Denver, Colorado 80111
United States of America

Website
www.ir.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting

Products

• IR Prognosis

  IR Prognosis is the leading performance management solution for enterprise unified communications ecosystems, payments hubs, contact centers and IT infrastructure. It proactively monitors and troubleshoots these business-critical systems to ensure they are always running. Prognosis gives your team real-time, end-to-end visibility into all of your complex environments; working in the background across platforms, technologies, and vendors around the globe to ensure what needs to happen, happens twenty-four seven.

Martello Technologies manages the performance of real-time services on complex distributed cloud networks. Our solutions, which include network performance management software as a service (SaaS) and SD WAN, allow over the top (OTT) service providers and enterprises around the world to deliver better service quality and a reliable user experience. Designed for real-time communications, Martello’s solutions detect, identify and address network performance problems BEFORE service quality is impacted.

Company Email: [email protected]

Address
390 March Road
Ste 110
Kanata, Ontario K2K 0G7
Canada

Website
martellotech.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting

Products

• Mitel Performance Analytics

  Reliable unified communications (UC) network performance means a smooth user experience and less downtime – but it can be difficult to deliver in today’s complex networks. Mitel Performance Analytics (MPA) makes it easy and cost-effective. Monitoring and managing the performance of Mitel unified communications networks, MPA is fault & performance management software that monitors and manages the performance of your network, with a special focus on Mitel voice quality. PREVENT network capacity problems KNOW when a voice quality problem is happening IDENTIFY the cause of the problem quickly RESOLVE problems before they can impact users

• MarWatch

  MarWatch manages and monitors unified communications (UC) solutions and the associated network infrastructure around the clock, delivering tools to detect, address and resolve problems more effectively. FASTER PROBLEM RESOLUTION means satisfied users, higher adoption rates and reduced customer churn. REDUCED DOWNTIME with proactive service quality management prevents revenue losses and customer churn. INCREASED REVENUE from maintenance contracts and upsell of enhanced service quality management capabilities. REDUCED SUPPORT COSTS by empowering less costly first line support, while secure remote access eliminates costly onsite troubleshooting visits.

• UCScore

  UCScore establishes a strong foundation for your UC network from the start, preventing problems resulting from overcapacity, such as echo, delay or jitter. Unlike alternatives, UCScore tests what matters to UC, so you’ll have a clear, accurate assessment of the impact a planned UC deployment will have on your network. Network fitness is no longer an unknown but clearly assessed and understood prior to deployment. Visit www.ucscore.com

Nectar provides the most comprehensive real-time multi-vendor UC network monitoring, diagnostics and performance management solution. Nectar improves visibility and service delivery across integrated voice, video, collaboration and data application solutions. Nectar has a vast history of providing real-time advanced software solutions to proactively monitor and manage on-premise, hybrid and cloud UC network environments including Skype for Business, Cisco and Avaya.

Company Email: [email protected]

Address
366 North Broadway, #201
Jericho, New York 11753
United States of America

Website
nectarcorp.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Unified Communications Management Platform

  UC Network Monitoring, Performance Management and Diagnostics Software

• Evolution

  Automated QoS Management Solution

• Nectar for SIP

  SBC/SIP Session Management Solution

NVT PHYBRIDGE is the leader in long reach PoE (Power over Ethernet), making IP connections in far places simple. Our CHARIoT series of long reach switches help our customers migrate to an IP-based network, transforming the existing or new infrastructure into an IP path with power. We are a North American based technology company with global reach dedicated to practical innovations. We bring technologically advanced solutions that are practical for end-users.

Company Email: [email protected]

Address
3457 Superior Court
Unit 3
Oakville, Ontario L6L 0C4
Canada

Website
www.nvtphybridge.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Security
• Unified Communications

Products

• NVT Phybridge PoLRE 24-Port/48-Port Managed Switch

  The award-winning, plug and play NVT Phybridge Power over Long Reach Ethernet 24-Port/48-Port (PoLRE24/PoLRE48) Managed Switch is designed from the ground-up to meet the “five nines” highest-availability of service required in telephony. It leverages the existing voice infrastructure to deliver Ethernet and PoE over UTP with extended reach capabilities to support IP devices up to 1,200ft (365m) – that’s 4Xs the distance of typical switches. The PoLRE24/PoLRE48 point-to-point topology provides dedicated physical bandwidth for voice ensuring QoS and voice continuity with no data LAN dependencies. This eliminates the complexities of managing constantly changing voice, video, and data traffic that share a single path.

• NVT Phybridge PoLRE LPC 8-Port Unmanaged Switch

  The plug and play NVT Phybridge Power over Long Reach Ethernet 8-Port Unmanaged Switch (PoLRE LPC) is designed from the ground-up to meet the “five nines” highest-availability of service required to support voice and video technologies. As with all PoLRE Switches, the PoLRE LPC model leverages the existing voice infrastructure to deliver Ethernet and PoE over UTP with extended reach capabilities to support IP devices up to 1,200ft (365m) – 4Xs the distance of typical switches. The PoLRE LPC point-to-point topology provides dedicated physical bandwidth for voice, ensuring QoS and voice continuity with no data LAN dependencies, thus eliminating the complexities of managing constantly changing voice, video, and data traffic that share a single path.

• NVT Phybridge FLEX 24-Port Managed Switch

  The award-winning NVT Phybridge FLEX24 Managed Switch is a versatile, secure, high-powered, enterprise-class, long reach managed PoE solution that delivers fast Ethernet (100Mbps full duplex, symmetrical) and up to PoE++ (50W per port) over 4-pair UTP for up to 2,000ft (610m) – that’s 6Xs the distance of typical switches. The FLEX24 point-to-point topology extends PoE connectivity and dedicated, physical bandwidth to support any IEEE-compliant device, including IP-enabled phones, cameras, access control, speakers, and even facilities lighting. This topology ensures QoS and support continuity with no data LAN dependencies, eliminating the complexities of managing constantly changing voice, video, and data traffic that share a single path.

• NVT Phybridge FLEX-Link Adapter

  with FLEX24 and FLEX8 switches, FLEX-Link delivers fast Ethernet (100Mbps, symmetrical, full duplex) and PoE++ (up to 50W) over 4-pair UTP, PoE+ over 2-pair UTP (up to 30W), with reach of up to 2,000ft (610m) – that’s 6Xs the distance of typical switch solutions. FLEX-Link is designed specifically to enable easy deployment over UTP for reaches beyond the limits of standard Ethernet, helping to eliminate the costs and disruption associated with multiple IDF closet requirements. To account for cable losses, and increase PoE delivery, the FLEX-Link adapter has the option of using a local external power supply.

• NVT Phybridge CLEER 24-Port Managed Switch

  The award-winning NVT Phybridge Coax Leveraged Ethernet Extended Reach 24-Port (CLEER 24) Managed Switch is the world’s first Ethernet over Coax managed solution to deliver powerful, enterprise-grade fast Ethernet and PoE+ over Coax with extended reach to 2,000ft (610m) – that’s 6Xs the distance of typical switches. The CLEER24 enables a robust separate LAN in line with security industry best practices. It quickly and easily transforms Coax/UTP infrastructures into IP paths with substantial power and extended reach to support bandwidth-demanding security, IPTV, and other video and surveillance devices and applications with the highest QoS.

OutPost Sentinel: awarded the 2016 “Best MSP Solution” by the 30,000 MSP memebrs of MSP Alliance. Providing intelligent IT infrastructure management solutions that increase profits; reduce downtime, and increase Reseller sales and productivity for more than 15 years. More reliable and secure device agnostic alarm monitoring and secure remote management and RMM tools for MSPs. Providing MSPs with redundant, easy to use, anytime anywhere access – even when the network is down.

Company Email: [email protected]

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• SAM (Sentinel Alarm Manager)

  Sentinel Alarm Manager (SAM) is a centralized Alarm Monitoring software to provide persistent monitoring and secure remote access from one to thousands of locations and devices. Gives techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify, eliminate and sort thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated problem resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

Enabling AI experiences on every communication line to connect customers with third-party businesses, content and service providers

Company Email: [email protected]

Address
kinneret 5
bney brak, 5126237
Israel

Website
over.ai/home

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• AI for Contact Centers
• AI on call
• AI for Conferencing

Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with outstanding digital experience, business optimization, and industry solutions.

Named Microsoft’s 2017 Messaging Partner of the Year, Perficient is committed to delivering best-of-breed unified communications services. Perficient’s suite of contact center solutions – including Clarity Connect, a native Skype for Business solution with Salesforce integrations – provide richer, more intuitive experiences that improve business collaboration and customer success.

Address
555 Maryville University Dr., Ste. 600
St. Louis, Missouri 63141
United States of America

Website
www.perficient.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Unified Communications

Products

• Clarity Connect

  Clarity Connect is a native Skype for Business contact center solution. That means no additional software clients need to be installed – agents and supervisors can simply open a web browser to get started. Clarity Connect is cloud-managed, so you can deploy a contact center for Office 365, or for a cloud-hosted or on-premises installation of Skype for Business.

Spearline specialises in testing global toll and toll-free numbers using in-country calls and measuring the audio quality and connectivity of those calls. The tests are carried out through the Spearline Platform and a worldwide network of servers and carriers. Spearline provides a full range of end to end testing solutions for large enterprise customers including Manual, Automated, Mobile and Hybrid IVR testing.

Company Email: [email protected]

Address
13 Main Street
Skibbereen, Cork, P81K076
Ireland

Website
www.spearline.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Automated

  Test Connectivity & audio quality

• Manual

  Troubleshooting & provisioning numbers

• Hybrid IVR

  Tracking call & data flow to your agent

Starfish is a leading software company providing communication management solutions for unified communication and contact center platforms. Our technology enables large enterprises to transform inefficient business processes into automated workflows. Powered by our technology platform, Starfish provides enterprises with solutions for automation, self service, and monitoring of communication platforms including Cisco, Microsoft, Genesys, Avaya and more. Our solutions are also tightly integrated with IT applications including ServiceNow and leading Identity Managers.

Company Email: [email protected]

Address
1200 US Highway 22
Bridgewater, New Jersey 08807
United States of America

Website
starfishassociates.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting

Products

• Communications Systems Management, Configuration & Troubleshooting

  Starfish is a leading software company providing communication management solutions for unified communication and contact center platforms. Our technology provides enterprises with solutions for automation, self-service and monitoring of multi-vendor UC and contact center platforms including Cisco, Microsoft, Avaya, Genesys and more.

Symbee (booth 2033) Symbee a solution integrator for Amazon Connect and Avaya solutions has 100+ years combined contact center experience with 1000’s of enterprise class contacts centers designed, custom solutions developed, and deployed world-wide. Symbee announces their newest WebRTC client’s in the Contact Center marketplace with Symbee Connect CC and Symbee Fusion for Amazon Connect. Symbee's newest solutions are designed to help transition from premise solutions to cloud on Amazon Connect.

Company Email: [email protected]

Address
1602 Indian Bay Dr
Vero Beach, Florida 32963
United States of America

Website
symbee.co

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• WebRTC

Products

• Symbee Connect Engagement

  Symbee Connect Engagement is Contact Center (CC) Client that enhances the core Amazon Connect solution by focusing on the agent experience thru Realtime Metrics/KPI’s and unifying the customer engagement process when integrated with Symbee Connect Fusion. Symbee Connect Engagement delivers Amazon Artificial Intelligence (AI) features to the CC client expanding internal and external engagement to the next level whether they're working in a headquarters location, in a branch office or a home office.

• Symbee Connect Collaboration

  Symbee Connect Collaboration is a Unified Communication (UC) Client that transforms Amazon Connect solution by providing managers, back office support and administrative teams access to a feature rich UC client. Symbee Connect Collaboration delivers Amazon Artificial Intelligence (AI) features to the UC client expanding internal and external collaboration to the next level whether they're working in a headquarters location, in a branch office or a home office.

• Symbee Connect Fusion

  Symbee Connect Fusion is a core framework that fuses customer engagement metrics allowing for more robust business process integration via Amazon Artificial Intelligence (AI) solutions. Symbee Connect Fusion supports integrations into Salesforce, SAP, ServiceNow, MS Dynamics, Zoho and EPIC.

• Symbee Connect Libraries

  Symbee Connect Libraries are Lambda functions developed to add an enhanced level of enterprise decision routing thru the Amazon Connect Solution. These enhanced features add enterprise decision routing to contact flows, query lookup/flow controls into the contact flows and web services that provide access into Amazon Artificial Intelligence (AI) Solutions.

• Symbee Connect Analytics

  Symbee Connect Analytics is an Analytics Solution that streams data from Amazon Connect CTR, Amazon Connect Agent States and Symbee Connect Engagement feeds into a metrics driven dashboard that can be accessed based on an RBAC model. This Symbee Connect Analytics Dashboard allows you to set and view reporting metrics end to end in the contact flows including the IVR, set, view and monitor KPI’s targets and view Realtime Metrics that can help the Contact Center Drive First Contact Resolution (FCR) for their customers.

Talari's SD-WAN solution creates a smart and responsive network, one that adapts in real time to bandwidth demand and actual network conditions, ensuring that presently and regardless of network issues, critical applications have priority and all applications take the best quality path through the network, ensuring uptime so business can get done.

Company Email: [email protected]

Address
1 Almaden Blvd, Suite 200
San Jose, California 95113
United States of America

Website
www.talari.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems

Products

• E50

  Is easy-to-deploy and operate multi-service WAN Edge physical appliance to connect small branch-office locations such as retail or mobile sites.

• E100

  Supports smaller data centers, larger branch offices, and medium- sized remote offices, with 200Mbps bandwidth performance.

• E1000

  Designed for medium to large-branch locations, delivering up to 2 Gbps full-duplex across multiple WAN links

• T5000

  Available for large central sites, such as call centers and data centers, and is optimized for a very large number of small packets, typical of applications such as VoIP, with 3Gbps bandwidth performance.

• T5200

  Contains optical fiber interfaces for use in data centers and large offices with a 10Gig fiber infrastructure.

Telnyx provides wholesale VoIP services. Our goal is to democratize the PSTN, transforming the way you communicate. We enable our customers to "Be Their Own Carrier®" through our Mission Control self-service portal and API, supported by a private network to ensure quality and security. Our SIP trunk offering gives you the flexibility to only pay for what you use. Additional features include origination/termination, instant number provisioning, CNAM and e911 to name a few.

Address
311 W. Superior St.
Chicago, Illinois 60654
United States of America

Website
telnyx.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services

Univonix's mission is to make Legacy PBX (e.g. Cisco, Avaya) to Skype for Business migration easy. Univonix Migrate automation tool reduces 50% of migration costs with 10X faster deployment. Univonix Migrate is the ONLY Cloud solution certified by Microsoft in the Skype for Business IT Pro Migration category. Hosted on Microsoft Azure, Univonix Migrate offers remote migration for all users and sites, with low entry costs and enterprise-grade security and compliance.

Company Email: [email protected]

Address
8 Sapir St.
Nes Ziona, 7403631
Israel

Website
www.univonix.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• Univonix Migrate

  Legacy PBX to Skype for Business Migration automation tool. Reduces cost, time, risk and complexity associated with telephony migrations.

• Univonix PBX Assessment

  Legacy PBX to Skype for Business Migration readiness report. Mapping Legacy PBX users, devices and system configuration, and analyzing parity with Skype for Business.

VoIP Supply is North America's leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With 30 passionate employees, 2,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs. VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider or reseller. Partner with us today!

Company Email: [email protected]

Address
80 Pineview Drive
Buffalo, New York 14228
United States of America

Website
www.VoIPSupply.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Voicemail/Unified Messaging

Products

• VoIP Supply Partner Program

  Since 2002, VoIP Supply has delivered valuable solutions for over 125,000 customers worldwide. We are committed to using our place in the Marketplace to help our customers and partners grow exponentially. Whether you choose to be a Referral Partner, or a VoIP Supply Partner, we're here to help you succeed.

• CloudSpan Marketplace by VoIP Supply

  Already well-known as the trusted one-stop-shop for your name-brand VoIP hardware needs, VoIP Supply now provides you with a single place to shop various VoIP service providers - finding you the perfect match for your business's needs. We have partnered with the most trusted service providers that line up with our core values and customer satisfaction. We will present you with numerous proposals and guide you towards the perfect solution.

• VoIP Fulfillment

  Since 2005, VoIP Supply has been successfully completing VoIP fulfillment for clients directly through our warehouse in North America. Through the years VoIP Supply has added, and expanded on a number of features to meet our customers needs; completing over 8,500 fulfillment requests annually. Utilizing VoIP Supply’s Provisioning and Professional services allows you to take complete control in providing the perfect solution to your customer without the time constraints, and financial burden of completing these tasks in house.

• VoIP Supply’s Reclaim Equipment Buyback Program

  VoIP Supply’s Reclaim equipment buyback program is your outlet for selling off your used and excess VoIP equipment. With Reclaim you can submit your equipment for sale to VoIP Supply and receive fair market value for it allowing you to "reclaim" a portion of your original investment. Reclaim is the easiest way to sell your inventory

VOSS provides multi-vendor UC management and migration technology to automate simplify the challenge of operating increasingly sophisticated communications environments. VOSS-4-UC, ranked by Nemertes as the world #1 UC operational management platform, helps customers to design, deploy, operate, and optimize the most advanced UC environments. VOSS MiGR8-2-UC, a highly sophisticated product that uses a revolutionary methodology, helps organizations rapidly efficiently migrate large volumes of users, devices, and UC services.

Company Email: [email protected]

Address
Creekview 2301 N Greenville
Suite 270
Richardson, Texas 75082
United States of America

Website
www.voss-solutions.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• VOSS-4-UC

  VOSS-4-UC, which has been ranked by Nemertes as the world #1 UC operational management platform, can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments.

• MiGR8-2-UC

  VOSS MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services.

• VOSS Analytics

  VOSS Analytics allows you to quickly retrieve information about users, devices, services, licenses and transactions, through an easy-to-use web-based portal.

• VOSS Assurance

  VOSS Assurance integrates with VOSS-4-UC and CUCDM to enrich the data needed for monitoring and fault detection leading to faster resolution. Add business context to the technical data available from your UC solution to ensure quality service delivery.

• VOSS Self-Service

  Fully customizable, intuitive and secure web-based portal empowers end users to manage their services, features and devices, in real-time, from any location, on any smart device.

ZaiLab is a next-gen software company specialising in omnichannel contact centre software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centres looking for a cost-effective way to increase efficiency, optimise routing and prioritise conversations. We're changing the way you set up your contact centre and the way you handle your conversations by offering you routing based on your customers’ past experiences, personalised by machine learning.

Company Email: [email protected]

Address
25-28 North Wall Quay
Dublin, 1 D01 H104
Ireland

Website
www.zailab.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Cloud-based Services
• Voicemail/Unified Messaging

Products

• ZaiConversations

  ZaiConversations is an omnichannel contact centre solution in the cloud. Smart prioritisation puts your most important interactions first. Customers' past experiences are used to determine which agent a customer would be best suited to. Machine learning algorithms enhance the matching by learning which agent has the highest probability of achieving a successful result and a happy customer satisfaction score. There are no monthly licensing fees. The solution is quick to setup and easy to change. Access to support is immediate.

8x8 is a leading cloud communications and customer engagement solutions provider, powering mid-market and enterprise companies with a unified platform to deliver great employee and customer experiences. For more information visit 8x8.com.

Address
2125 O'Nel Dr.
San Jose, California 95131
United States of America

Website
www.8x8.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging

Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, WFM, social media platforms and other sources, vastly improving visibility into the customer journey. This omni-channel insight helps businesses understand and manage their customer and agent experiences.

Company Email: [email protected]

Address
10700 Sikes Place
Suite 240
Charlotte, North Carolina 28277
United States of America

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

Products

• Aceyus Vault

  The Aceyus Vault provides the critical central data repository for contact center operations. The Vault consolidates information from complex, disparate contact center systems including ACDs, IVRs, CRM, Call Recording, WFM, Quality Management, Omni-Channel, Social Media, and even homegrown databases or BI solutions. The Vault integrates and normalizes all data, enabling the creation of effective reports and dashboards for both technology and business staff. The result is a more efficient and optimized contact center operation.

• Aceyus Historical Reporting

  Aceyus provides a simple, intuitive interface for historical reporting and browsing call detail data. Users with little to no technical expertise can quickly and easily run reports from the standard report inventory or access saved private and public reports. Aceyus Reporting features an integrated Report Builder for modifying existing reports (adding/removing/renaming columns or groupings) or creating new ones. New users will find the intuitive interface easy to use, and advanced users will appreciate the support for advanced data joins and SQL stored procedures. Any of the standard reports can be copied and personalized for individual users or customized to suit the needs of the enterprise. Users can also use one of the standard call-by-call reports or the built-in query tools to search Route and Termination call detail records for specific criteria. Out-of-the-box “Cradle-to-Grave” reporting provides a sequenced history for every segment of the call, with the ability to integrate call recording links, detailed CVP interactions, CRM or After Call Survey data with call data. This report also includes the Service, Skill, Agent and Call Type that handled the call, as well as a total duration and call variable details.

• Aceyus Dashboards

  A web-based monitoring tool designed to display data from contact center platforms and systems enables users to quickly and easily create and view fully customized, real-time dashboards. Users can select from a wide variety of real-time data elements, creating a unique display that best suits their individual needs.

• Aceyus Connections

  Aceyus Connections is a customer engagement module that helps businesses understand and manage their customer journeys. It provides the framework necessary to link data from omnichannel sources with customer data from CRM, ticketing systems and other databases. Aligning these data sources enables mapping of interactions from any channel to the appropriate customer profile information. Connections facilitates data-rich, real-time, cross-channel interactions as well as customer journey applications that leverage historical perspectives and analytics.

• Aceyus Director

  Aceyus Director extends the capabilities of contact routing and interactive treatment platforms to business users. Users can modify routing rules at a moment’s notice without requiring access to an ACD or IVR call processing platform. Director comes pre-packaged with commonly-used contact routing management tools. These tools include a 7-day Hours of Operation manager and a Percent Allocation application that allows users to direct contact volume to alternate destinations. In addition, Director also offers system managers the ability to create custom tools for managing user variables that are referenced in contact processing logic.

Originating from Denmark, Addasound is a global leading provider of voice solutions and unified communication devices. Addasound is devoted to delivering superior voice solutions and comprehensive aftercare services. Our wide range of products caters to professional contact centers and offices, with a focus on speech recognition and unified communications. Addasound always seeks to provide the customer with the best experience of voice communication and guarantees the highest standard of reliability and quality.

Company Email: [email protected]

Address
4625 Manor Way
Flower Mound, Texas 75028
United States of America

Website
www.addasound.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• Crystal 2871/2872 Headsets

  Advanced Noise Cancelling Headsets - Single and Dual Ear - Best in Class

• Crystal 2831/2832 Headsets

  Advanced Noise Cancelling Headsets - Single and Dual Ear - Durable for Extremely Call Centers/Office

• Crystal 2731/2732 Headsets

  Noise Cancelling Headsets - Single and Dual Ear - Durable for Cost Effective Savings for Call Center/Office

• SR2831/SR2832

  Advanced Noise Cancelling Stereo USB Headsets - Single and Dual Ear for Unified Communications and Speech Recognition

• SR2731/SR2832

  Noise Cancelling Stereo USB Headsets - Single and Dual Ear for Unified Communications and Speech Recognition for Cost Effective Savings

Altocloud delivers intelligent communications through customer journey analytics. Altocloud was founded in 2013 by Dan Arra, Joe Smyth and Barry O'Sullivan. The company is led by CEO Barry O'Sullivan, formerly a senior executive at Cisco where he led the multi-billion dollar Unified Communications business, including VoIP, Contact Center and WebEx.

Company Email: [email protected]

Address
800 W. El Camino Real, Suite 420
Mountain View, California 94040
United States of America

Website
www.altocloud.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Altocloud

  Customer Journey Analytics For Real-Time Engagement. Using AI to make your Contact Center agents smarter, customers happier and drive better business outcomes.

For 11 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers fully featured services for compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, IoT, AI, security, hybrid, and enterprise applications. AWS services are trusted by millions of customers around the world – including startups, enterprises, and leading government agencies – to power their infrastructure, make them more agile, and lower costs. Visit https://aws.amazon.com.

Address
1915 Terry Avenue
Seattle, Washington 98101
United States of America

Website
aws.amazon.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Products

• Alexa for Business

  Alexa for Business is an AWS service that allows organizations of all sizes to introduce Alexa into the workplace by providing the tools to manage Alexa devices, users, and skills at scale. With Alexa for Business, IT administrators can provision, deploy, and manage Echo devices across their organization with granular controls using the Alexa for Business console. Using Alexa devices managed by Alexa for Business, administrators can simplify their conference rooms and meeting experience, deliver customized skills privately to users in the organization and voice-enable their workspaces.

• Amazon Chime

  Amazon Chime is a secure, real-time, communications service that transforms meetings by making them more efficient and easier to conduct. The service delivers high-quality audio and video through an application that is easy to use and stays in sync across all of your devices. With Amazon Chime, meetings start on time, and a visual roster makes them easy to manage. Amazon Amazon Chime is a secure, real-time, communications service that transforms meetings by making them more efficient and easier to conduct. The service delivers high-quality audio and video through an application that is easy to use and stays in sync across all of your devices. With Amazon Chime, meetings start on time, and a visual roster makes them easy to manage. Amazon Chime is a fully managed service that runs securely on the AWS cloud, which frees IT from deploying and managing complex infrastructures.

• Amazon Connect

  Amazon Connect is a self-service, cloud contact center service that makes it easy for any business to deliver better customer service at a lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

• Amazon Lex

  Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”).

• Amazon WorkDocs

  Amazon WorkDocs is a secure, fully managed, file collaboration and management service, with an extensible SDK, which runs on AWS. With Amazon WorkDocs, all your files are stored on one service. Users can share files, provide rich feedback, and access their files on WorkDocs from any device. WorkDocs encrypts data in transit and at rest and offers powerful management controls, active directory integration, and near real-time visibility into file and user actions.

Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years, delivering innovative, technical, multi-channel, cloud, on-premises and hybrid-based solutions. Aria specializes in working with Genesys, Salesforce and AWS platforms, building products and delivering services to offer complete solutions. We do this by leveraging our extensive industry experience, knowledge, proven methodology, tools and templates to guide you in choosing a solution to fit your needs.

Address
110 12th Ave SW, Suite 600
Calgary, Alberta T2R 0G7
Canada

Website
www.ariasolutions.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR
• Unified Communications

Arkadin is the world’s fastest growing Cloud Communications provider. We offer a wide range of solutions including Unified Communications, Digital Meeting Spaces and Virtual Events, delivered in the Cloud for fast, scalable, global deployment. Arkadin’s mission is to lead companies to increased growth and success by delivering positive collaboration experiences.

Address
5 Concourse Parkway, Suite 1600
Atlanta, Georgia 30328
United States of America

Website
www.arkadin.com

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Arrow Systems Integration, Inc. (Arrow SI), a wholly owned subsidiary of Arrow Electronics, Inc., is a uniquely-capable total solutions provider specializing in unified communications, voice and data technologies, contact center and network security all while providing our customers with legendary service and support. Founded in 1974, Arrow Systems Integration was formed with a vision to deliver an unmatched customer experience based on integrity, honesty and customer excellence.

Address
1820 Preston Park Blvd
Suite 2800
Plano, Texas 75093
United States of America

Website
www.arrowsi.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Bandwidth’s APIs are shaping the future of how we connect—all with embedded voice and text for mobile apps and large-scale enterprise solutions. Bandwidth's APIs provide easy access to voice calling, text messaging, 9-1-1 access, and phone number provisioning. And it's all built on Bandwidth’s own all-IP nationwide network.

Company Email: [email protected]

Address
900 Main Campus Drive, Suite 500
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• E-911/Emergency Systems
• SIP Trunking Services

Products

• Voice Services

  Bandwidth can help you securely embed voice calling directly into your application, network, or product. Bandwidth Voice APIs are backed by a real, reliable network that we control completely—which means you get access to great quality and included support, at a price only a network operator can provide.

• Messaging Services

  If you can text it on your phone, you can integrate it into your product using Bandwidth's Messaging APIs. Your users can send and receive pictures, videos, audio, group texts and more—all it takes is a few lines of code.

• 9-1-1 Access

  Our complete portfolio of 9-1-1 Access services makes it easy to build a robust 9-1-1 ready solution that works with your business requirements.

• Phone Numbers

  Our Phone Number Dashboard holds the keys for modern, automation-ready phone number management capabilities including ordering new numbers, activating special features, viewing usage reports, and porting numbers in from other carriers. And with Bandwidth’s extensive network footprint, your expansion potential across the nation is virtually limitless.

BroadSoft is the technology innovator in cloud communications, collaboration, and contact center solutions for businesses and service providers across 80 countries. We are the market share leader for cloud unified communications with an open, mobile and secure platform trusted by 25 of the world’s top 30 service providers by revenue. Our BroadSoft Business application suite empowers users and teams to share ideas and work simply to achieve breakthrough performance.

Company Email: [email protected]

Address
9737 Washingtonian Blvd, Suite 350
Gaithersburg, Maryland 20878
United States of America

Website
www.broadsoft.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• BroadSoft Business

  An intelligent cloud application suite that integrates cloud PBX, unified communications, team collaboration and customer engagement to transform workforce productivity. BroadSoft Business is provided to business customers over the open, mobile and secure BroadCloud managed service platform. BroadSoft Business applications include BroadSoft UC-One, Team-One and CC-One

• BroadSoft UC-One

  UC-One takes cloud communications to the next level, with advanced contextual UC services for the mobile workforce. Packaged with cloud PBX and trunking, UC-One includes one-number service, high definition audio/video calling and conferencing, instant messaging and presence, screen sharing, file sharing, and virtual team collaboration.

• BroadSoft Team-One

  Team-One offers collaboration empowerment through persistent team workspaces, deeply integrated into key business applications. Team-One goes beyond today’s enterprise messaging services, with pre-built integrations to over 50 applications and includes critical tools, such as task management, content management and notification controls.

• BroadSoft CC-One

  CC-One is an omni-channel contact center, that empowers businesses to create exceptional customer service experiences, offering a smooth migration from legacy systems to a truly unified, analytics-driven solution. By dynamically matching customers and agents, improving collaboration between front office and back office and optimizing resource usage across teams and systems, CC-One vastly improves business performance.

• BroadCloud

  A global cloud application platform (infrastructure, software, services) designed to enable our channel partners to market, sell and deliver the BroadSoft Business productivity application suite.

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Company Email: [email protected]

Address
400 1st Avenue North, Suite 300
Minneapolis, Minnesota 55441
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Call Journey is a high-powered conversation analytics solution that converts contact centre conversations into actionable data. Our solution allows businesses to access call intelligence efficiently, and discover information that directly affects sales performance, customer experience, employee engagement and business growth. With Call Journey, your business can now harness powerful insights from conversations, allowing you to automate NPS measurement, analyse Customer Experience, track Employee Engagement, improve sales efficiency and streamline private data protection.

Company Email: [email protected]

Address
4-6 Straits Avenue
Granville, New South Wales 2142
Australia

Website
www.calljourney.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Call Journey EVS

  Call Journey EVS is an AI-powered speech processing engine capable of transcribing large batches of audio into text and analysing it. Resulting data file contains information about the speaker's sentiment, emotion, as well as events such as silence, over-talk or use of profanities. Call Journey EVS is extremely helpful in quick and efficient deployment of Contact Center analytics and Digital Transformation programs.

CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.

Company Email: [email protected]

Address
200 West Street
4th Floor
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallMiner Eureka

  Eureka is the leading solution to improve contact center and enterprise performance through speech analytics. It immediately reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more.

• CallMiner MyEureka

  MyEureka is an application that’s included with Eureka and Eureka Essentials that automates the contact center agent performance management process by providing direct performance feedback to contact center managers, supervisors, and agents.

• CallMiner EurekaLive

  CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics. Designed to provide real-time actionable information to supervisors, quality analysts, and agents, EurekaLive is customizable to address a wide spectrum of business needs.

• CallMiner EurekaXchange

  Eureka Xchange is an app exchange exclusively for Eureka 10 speech analytics users. Eureka Xchange complements CallMiner’s existing libraries of solution packs, by providing additional automated categories and tags, in order to gain even more key business insights. These categories include, call openings and closings, payment terms, website issues and more

• CallMiner Eureka Starter Edition

  CallMiner Eureka Starter Edition makes speech analytics accessible by offering full speech transcription of every customer conversation together with rich search and discovery tools, all as an affordable monthly subscription. Coupled with turn-key integrations for popular cloud-hosted call recording systems, Eureka Starter is the ideal way to begin your journey to full customer engagement analytics.

CallTrackingMetrics’s award-winning call tracking and automation platform provides businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving calls to advanced call management, we arm businesses with the tools to transform communication into powerful intelligence. Integrations with systems like Google, Salesforce, Zendesk, and Shopify ensure that calls are seamlessly integrated into existing sales and marketing processes.

Address
877 Baltimore Annapolis Blvd, Suite 207
Severna Park, Maryland 21146
United States of America

Website
www.calltrackingmetrics.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Voicemail/Unified Messaging

Products

• CallTrackingMetrics

  Unified communication platform that offers call tracking, call management, text messaging, and click-to-call forms in a single web-based platform.

Conduit Global is a fully integrated BPO with a cloud-based communication infrastructure and over 20 years of experience providing multi-channel contact center, back office and managed services. We serve enterprise customers in telecommunications, healthcare, financial services, utilities and public sectors. With hubs in eight countries on four continents, Conduit Global has provided optimized live customer contact for more than 100 million consumers and handles over a billion customer contacts in a single year.

Address
655 Madison Avenue
New York, New York 10065
United States of America

Website
www.conduitglobal.com

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• Hosted Contact Center
• Cloud Contact Center
• CCaaS
• BPO Contact Center
• Hosted IVR

ContactRelief is a cloud-based disaster decision engine that aggregates data from NWS, FEMA, NOAA and many other sources to help business better manage contact with their customers during times of disaster. The engine brings a new level of efficiency to your contact operations by providing real-time recommendations to shape your outbound contact away from the disaster region, producing better results, lowering your risk and protection your company's brand.

Company Email: [email protected]

Address
7723 FM 723 Rd
Richmond, Texas 77406
United States of America

Website
www.contactrelief.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR

Products

• Contact Center Applications

  We provide an innovative customer contact solution when disaster strikes across the country.

• Communications System Management

  Through configurable rules, subscribers can elect what alerts and recommendations they want see.

• Cloud Communication Services

  The Disaster Decision Engine is a cloud-based subscription with no soft-ware to install.

• Integration Services and Consulting

  SFTP delivery and a web API are available. We offer consulting to identify customer contact solutions when disaster strikes, so business can offer their customers the experience they need right when they need it.

Content Guru’s storm® platform delivers Customer Engagement Hub capabilities, combining multi-award-winning, omni-channel cloud contact centre capabilities with deep integration to hundreds of third-party systems. Consumers and colleagues engage with storm clients wherever they are, whenever the time and on whichever devices and channels they get and receive consistent, high-quality service.

Company Email: [email protected]

Address
Pruneyard Tower I, 1901 South Bascom Avenue
Campbell, California 95008
United States of America

Website
www.contentguru.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• storm® Customer Knowledge System™ (CKS™)

  storm® Customer Knowledge System™ (CKS™) unifies communications with all customer, staff and organizational data into one highly-accessible interface. Inherently designed to work alongside dynamic contact centers, CKS simplifies agent and user experience, working seamlessly with contact center environments and integrating with other systems. CKS delivers a 360° view of both the customer and business with a lightweight Customer Relationship Management (CRM) system, providing contact center focused functionality.

• storm® CONTACT™

  storm® CONTACT™ converges every channel into a single blended queue, delivering each inquiry to the best available agent sequentially. Agents securely access CONTACT from any location on a range of devices, and create the appearance of a unified contact center in one building—even with a distributed workforce. Customers interact on their own devices and receive superior service from a more efficient contact center; they are met by agents with relevant knowledge and skills. Additionally, storm’s integration with back-end information systems automatically feeds relevant information through to the agent interface to ensure consistency across all channels, and enhanced service. Integrated reporting enables you to gain granular insight into all of your operations, and further optimize contact center performance. You can also reduce costs by simply layering CONTACT over legacy equipment, and paying on a per-usage basis—furthermore, the solution acts as a mass-scale cloud buffer, automating any volume of inquiries even when all agents are occupied.

eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints, while enabling the business to optimize those journeys and contact center performance.

Company Email: [email protected]

Address
1252 Borregas Avenue
Sunnyvale, California 94089
United States of America

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• eGain Knowledge+AI

  eGain Knowledge+AI™, the *top-rated knowledge management software, guarantees high-quality customer service by infusing your customer service agents with knowledge, making them as productive and educated as your best agents. It ensures fast, consistent, and accurate answers by providing agents and other users a range of ways to get to information from the common knowledge base.

• eGain Chat

  Why just chat when you can superchat? eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it is the industry’s only chat product to have been proven in both on-demand and on-site deployments for more than a decade.

• eGain Virtual Assistant

  eGain Virtual Assistant is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. It provides the frontline support so your customer service staff can concentrate on more complex tasks.

• eGain Analytics

  eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.

• eGain Mail

  eGain Mail, the leading email management solution, helps companies manage large volumes of customer emails and webforms responsively and effectively. With eGain Mail, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time.

Five9, a leading provider of cloud software for the enterprise contact center market, brings the power of the cloud to thousands of customers and facilitates more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software enabling you to create exceptional customer experiences.

Company Email: [email protected]

Address
4000 Executive Parkway, Suite 400
San Ramon, California 94583
United States of America

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Products

• Omnichannel Contact Center

  Bridge the divide between different communication channels with Five9 Omnichannel. Communicate with your customers in the channel they prefer and increase your customer loyalty and satisfaction. Empower agents across all channels - voice and digital - with a unified desktop and contextual customer journey analytics.

• Cloud Call Center Software

  Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM. Five9 provides everything you need to run an effective inbound, outbound, or blended contact center, including omnichannel management applications such as real-time and historical reporting, recording, workforce management, quality monitoring, CRM integrations, and more.

• Blended Contact Center

  The Five9 Blended Contact Center allows agents to move easily between both inbound queues and outbound calling lists. Unlike most vendors, Five9 has developed both inbound and outbound platforms in-house. As a result, the Five9 Blended Call Center eliminates the technology gap between inbound ACD functionality, outbound dialers, and CTI and CRM integration. What this means for your agents — no more toggling back and forth between outbound and inbound calls. With Five9, everything is unified and delivered straight to the agent’s desktop.

Fuze is a global, cloud-based unified communications platform. Designed for the way people work, Fuze powers business conversations and insights across the modern enterprise. With a single unified voice, video, and messaging application, people can now communicate anytime, anywhere, across any device.

Address
2 Copley Place
Floor 7
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging

Products

• Fuze Desktop and Mobile

  Voice, video, messaging, and content all in a single application, supported by one global platform.

• Fuze Web

  Fuze Web allows you to enjoy the full Fuze experience by providing a rich calling, conferencing, video, and modern group messaging experience directly from a browser.

• Fuze Insights

  With a unified platform and application experience, Fuze is uniquely positioned in the market to provide a complete picture of your communications environment with powerful analytics that capture and help evaluate usage trends, workforce performance, customer engagement, and enterprise processes.

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud.

Address
2001 Junipero Serra Blvd
Daly City, California 94014
United States of America

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• PureCloud

  PureCloud is an innovative unified customer engagement and collaboration cloud solution that allows you to connect with customers, manage tasks and see the road ahead in one easy platform.

• PureConnect

  PureConnect is a unique all-in-one multichannel engagement offering that is simple to administer, flexible and tailorable with comprehensive services for mid-sized to large organizations - available to run both on-premise or in the cloud.

• PureEngage

  PureEngage is an omnichannel customer engagement solution for global businesses to deliver competitively superior experiences through real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand. Available both on-premises and in the cloud, PureEngage supports extensive customizability through open APIs and web standards.

• Kate - Blended AI by Genesys

  Meet Kate - Blended AI by Genesys. She combines artificial intelligence, bots, machine learning, micro-apps and more, so you can deliver personalized, proactive and predictive experiences. Kate works seamlessly with live agents to solve customer problems faster and more efficiently.

Gridspace makes software for extracting structured data and analytics from conversational speech in real-time. The company was formed as a collaboration between SRI, the lab behind Siri, and a team of Stanford engineers. It is backed by Bloomberg, Wells Fargo, Santander, the ex-COO of Facebook, among others. The company's product enables companies to distill massive volumes of live human-to-human speech audio in the cloud and on-prem.

Company Email: [email protected]

Address
135 Main St. 8th Floor
San Francisco, California 94105
United States of America

Website
www.gridspace.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Sift

  Gridspace Sift is a real-time platform for managing conversational interactions. Scan, understand and improve your business's communications.

Impact delivers world-class solutions — on time, on budget and of superior quality. Our innovative solutions deliver easy-to-use, easy-to-understand approaches to solve today’s complex problems for voice network management, contact centers and optimizing business workflows. “Making the complex simple” is not just our company motto. It is at the core of all we do – from product design and development to our world class customer service.

Company Email: [email protected]

Address
16253 Swingley Ridge Road
Suite 350
Chesterfield, Missouri 63017
United States of America

Website
www.impacttech.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR

Products

• Traffic Analyst

  Voice network management does not have to be complicated and time-consuming. By providing complete voice network visibility, Traffic Analyst’s full life cycle capacity assurance and deep call forensics tools eliminate surprises and provide answers to questions you cannot answer now for your TDM, SIP and hybrid networks. Traffic Analyst overcomes the limitations and complications of the industry’s traditional engineering methodologies and provides a simple, more reliable alternative to improve the service and cost performance of your voice network while providing complete visibility into network utilization, call quality diagnostics and troubleshooting, number management, call tracing and VoIP economics.

• OnTraQ Plus

  OnTraQ Plus gives your call center management and agents visibility and insight into the key metrics you need to keep your call centers running at a high level of performance. Traditional call center solutions are expensive, difficult to implement and a struggle to maintain. OnTraQ Plus’s Supervisor Client and Agent Desktop provide real-time, user-configurable displays so your team sees the information when they need it, in their preferred layout. Additionally, supervisors can leverage standard reports or customize reports with point-and-click report definition, follow complete life of call reporting including for agents’ 2nd lines, view agent activity logs and enjoy a single view of all call centers in a single view. The Agent Desktop’s intuitive browser puts real-time incoming call details, team status, messaging, call control, customer journey and work state management right at the agents’ fingertips. Agents intelligently answer calls, engage needed resources via call, chat or email and toggle quickly between supervisor-configurable states with a click of the mouse.

• Communications-Enabled Business Processes (CEBP) Solutions

  Embedding automated communication and collaboration activities into your business workflows minimizes the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. Impact leverages the DAKS Mission Critical Communications platform and our Multimodal Messaging Gateway (MmMG) framework to connect your operational support systems with your people – using any or all of the channels, modalities and devices you use to communicate, collaborate and safeguard your assets. As a high-performance, high-availability CEBP platform, DAKS enables a wide range of automated communication and collaboration tasks including broadcasts, emergency response conferences, routine scheduled and ad hoc conferences, announcement services, personal and group calling, advanced e-mail and text services, location services and more. MmMG is a platform independent integration framework which includes easy-to-use APIs for common messaging functions, a rules-driven messaging engine and interfaces to multiple modalities of messaging services (e.g. PSTN voice, SMS text, WebRTC, mobile apps).

Inference Solutions is the global leader in cloud based customer engagement and complex call handling solutions. Its flagship product, Inference Studio, is a visual tool for building conversational interactions within a web browser. Inference is a hosted IVR and self-service partner for BroadSoft, the world's largest soft-switch vendor. which powers service providers across over 70 countries. Inference delivers a unique product offering for each of BroadSoft's 600 carriers.

Company Email: [email protected]

Address
2 Embarcadero Center, Suite 8156
San Francisco, California 94111
United States of America

Website
www.inferencesolutions.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Inference Studio

  Inference Studio is the complete cloud platform for creating smarter customer engagement self-service solutions in house whether you are a Service Provider, Partner or Enterprise. Using the latest cloud technologies, Inference provides a comprehensive App library with the ability to easily design your own solutions that include Speech Recognition, Text-to-Speech, Voice Biometrics and Conversational SMS. Studio can support inbound contact handling as well as outbound campaign management. Studio has a rich set of capabilities to consume enterprises system interfaces and expose APIs for other consumers.

• Inference React

  Inference REACT is a SaaS application that allows customers of BroadWorks service providers to access call events previously only possible in a premises based environment and trigger responses. Filter and respond to virtually any event in your BroadWorks enabled enterprise with Inference React; a fully hosted framework for BroadWorks service providers and their customers. It’s extremely flexible and massively scalable.

• Inference QforMe

  Inference QforMe provides callers with options to request via phone or SMS a callback from the next available agent rather than waiting in queue. With specific integrations for BroadSoft contact centre, when the expected wait time exceeds a specified threshold, the caller is given the option to request a call back. The application confirms the telephone number for the return call based on the caller ID. If caller ID is unavailable, Inference QforMe prompts the caller to enter the preferred contact number. The system then holds the caller’s place in the queue until answered by an agent, who is prompted to call the customer back.

IntelePeer delivers critical, cloud-based voice communications you can build on with features such as advanced Interactive Voice Response (IVR) and intelligent Cloud Routing via multiple connection options, all backed by an award-winning, expert support team and disaster avoidance solutions. Partners and companies of any size can leverage our innovative solutions to create better business and customer experiences. Visit www.intelepeer.com to learn more.

Company Email: [email protected]

Address
177 Bovet Road
Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• SIP Trunking Services
• Unified Communications

Products

• Atmosphere® Voice Services

  IntelePeer’s Atmosphere® Voice Services is a powerful communications platform that delivers global voice connectivity over an all-IP network. Our reliable and flexible platform eases the transition to IP-enabled cloud services, provides scalability, and creates significant cost savings.

• Atmosphere® IVR

  Atmosphere® IVR lets you automate call flows and almost any business process to create a better customer experience, improve agent productivity, and reduce costs.

• Atmosphere® Cloud Routing

  Atmosphere® Cloud Routing lets you easily manage and control inbound calls across all locations, no matter what vendor and PBX each location uses.

MessageBird is building a new global infrastructure to change the way businesses communicate with customers. We’ve developed the world’s fastest, most extensive, and most reliable infrastructure for delivering voice, SMS and chat communications directly to billions of customers around the world at the best rates. MessageBird enables sophisticated customer communications to become a point of competitive differentiation for today's most ambitious, innovative companies.

Company Email: [email protected]

Address
Baarsjesweg 285
Amsterdam, Noord Holland, 1058 AE
Netherlands

Website
www.messagebird.com/en-us

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

Products

• SMS

  Power your SMS communications with unrivalled deliverability and speed, anywhere in the world.

• Voice

  Build fast, reliable and secure Voice applications for your business with our powerful VoIP infrastructure.

• SIP Trunking

  Power your global VoIP infrastructure with enterprise-grade connectivity.

• Chat

  Reach your customers on the chat platforms they know and love with our omni-channel API.

• Flow Builder

  The power of our Voice and SMS solutions at your fingertips, without writing a single line of code.

MiaRec is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec offers advanced contact-center functionality such as Call Recording, Live Monitoring, Reporting, Speech Analytics, Screen Capture and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Company Email: [email protected]

Address
333 W Santa Clara St., Suite 618
San Jose, California 95113
United States of America

Website
www.miarec.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• MiaRec WFO Suite

  MiaRec WFO Suite is a fully integrated contact-center workforce optimization solutions. It includes MiaRec Call Recording, Live Monitoring, Screen Capture, Agent Evaluation and advanced Reporting.

• MiaRec Call Recording

  MiaRec Call Recording is an advanced, secure and reliable software solution for recording of calls in contact centers for compliance and quality management purposes.

• MiaRec Quality Management

  MiaRec Quality Management solution provides contact center managers with tools to evaluate and analyze agents' performance for exceptional customer service and better business results.

• MiaRec Recording Announcement

  MiaRec Recording Announcement is a fully automatic recording announcement, played before the call to notify the customer that the call will be recorded. Available for both inbound and outbound call scenarios.

• MiaRec SP Edition

  MiaRec Service Provider Edition is a multi-tenant cloud-ready solution for service providers, offering hosted call recording and contact center management services.

Monet Software is a global provider of workforce optimization software solutions for contact centers and helpdesks. Monet's cloud-based solution is an affordable and easy-to-use workforce optimization software solution, which includes workforce management, call recording, quality assurance, and performance management. Contact centers and helpdesks will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

Company Email: [email protected]

Address
11812 San Vicente Blvd, Suite 605
Los Angeles, California 90049
United States of America

Website
www.monetsoftware.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• Monet WFO

  Monet WFO is an affordable and easy to use cloud-based workforce optimization software solution which includes workforce management, quality monitoring, analytics and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

• Monet WFM

  Workforce Management incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources. Service and contact center efficiency is enhanced when the right numbers of agents (with the necessary skills) are taking care of your customers every hour, every day.

• Monet Workforce Management for Salesforce®

  Monet Workforce Management for Salesforce is an affordable, easy-to-use, cloud-based, forecasting, and scheduling software solution designed for helpdesks using Salesforce Service Cloud™. Monet WFM helps improve service levels, gaining real-time visibility on agents’ status, and reduces costs in your helpdesk.

NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated Solutions for Society that are aligned with our customers' priorities with a special focus on safety, security and efficiency. We deliver one of the industry's strongest and most innovative portfolios of communications, analytics, security, biometrics, Cloud, and technology solutions that unleash customers' productivity potential.

Address
3929 W John Carpenter Fwy
Irving, Texas 75063
United States of America

Website
www.necam.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

NewVoiceMedia is a global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. The leading vendor's award-winning customer contact platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. NewVoiceMedia's true cloud environment and proven 99.999% platform availability ensure complete flexibility, scalability and reliability.

Address
NewVoiceMedia
685 Third Ave
New York, New York 10017
United States of America

Website
www.newvoicemedia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. www.niceincontact.com

Address
75 West Town Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• NICE inContact CXone

  NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations be first in their industry by powering exceptional experiences for customers and employees.

• NICE inContact CXone Omnichannel Routing

  NICE inContact CXone Omnichannel Routing is a blended contact routing suite that connects customer journeys across any channel, enabling a consistent, personalized customer experience.

• NICE inContact CXone Analytics

  NICE inContact CXone Analytics provides actionable insights from every customer interaction to guide high-impact initiatives for measurable improvement in customer experience and agent performance.

• NICE inContact CXone Workforce Optimization

  NICE inContact CXone Workforce Optimization unlocks your team’s potential by inspiring employee self-improvement, amplifying quality management to enhance the customer experience, and reducing labor waste.

• NICE inContact CXone Open Cloud Foundation

  NICE inContact CXone Open Cloud Foundation powers rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.

Nuance Communications, Inc. is the pioneer and leader in conversational and cognitive AI innovations that bring intelligence to everyday work and life. Nuance delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations to create stronger relationships and better experiences for their customers and workforce.

Address
1 Wayside Road
Burlington, Massachusetts 01803
United States of America

Website
www.nuance.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing