2020 Virtual Sponsors and Exhibitors

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Chime Voice Connector

  Amazon Chime Voice Connector enables you to carry voice traffic on AWS at a substantial cost savings using SIP trunking. SIP trunking is network-based telephony that can connect to either on-premises or cloud-based phone systems. Amazon Chime Voice Connector provides phone numbers and dial tone. With Amazon Chime Voice Connector, you can also use advanced telephony features without upgrading your telephone system. You can stream audio from your telephone systems to AWS ML/AI services for automated voice analytics or facilitate customer communications through proxy phone sessions.

• Amazon WorkDocs

  Amazon WorkDocs is a fully managed, secure content creation, storage, and collaboration service. With Amazon WorkDocs, you can easily create, edit, and share content, and because it’s stored centrally on AWS, access it from anywhere on any device. Amazon WorkDocs makes it easy to collaborate with others, and lets you easily share content, provide rich feedback, and collaboratively edit documents.

Avocor, the world's fastest-growing display company, a leader in creating interactive displays that enable companies and classrooms of all sizes to communicate and collaborate more effectively. Avocor works closely with UC leaders, including Zoom, Microsoft, Lenovo, Logitech, Intel and Crestron to create superior, seamless solutions for teams to collaborate, create, communicate and simply get more done.

Website
www.avocor.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems

Bose Professional is the division of Bose dedicated to pro audio, including portable PA systems, installed sound, and the family of conferencing solutions known as Bose Work. Bringing simplicity and clarity to unified communications, Bose Work products help people hear more, see more, understand more - and work better.

Website
PRO.BOSE.COM

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Video: Room Systems
• Workspace technology

Products

• Bose Work

  Bose Work solutions bring the simplicity and clarity of Bose to conferencing and unified communications. Today the workplace is every place: office, home, car, and coffee shop. So, we have the solutions that make any meeting better whether people are in the same room or in different hemispheres. Bose Work conferencing products integrate seamlessly with existing platforms, enhancing popular third-party cloud services such as Microsoft Teams, Google Meet, Zoom, and more. With Bose Work solutions, people can collaborate more effectively, moving beyond "good enough" audio and video so they can hear more, see more, understand more - and work better.

• Bose Videobar VB1 All-in-One Conferencing Device

  Bringing premium audio and video to huddle spaces and medium-sized rooms. The Bose Videobar VB1 features six beam-steering microphones that automatically focus on voices in the room and reject noise. A 4K ultra-HD camera with autoframing delivers crystal-clear video, helping remote participants feel like they're in the room. And proprietary Bose sound supports multimedia presentations, plays Bluetooth® audio, and ensures voices on the call sound natural. Plus, single-cable connectivity means there's no need for separate audio and video cables at the table, reducing clutter. The Bose Videobar VB1 helps teams huddle up, see more, hear more, and work better.

• Bose Noise Cancelling Headphones 700 UC

  Collaborate with confidence. Bose Noise Cancelling Headphones 700 UC equip you for a better collaboration in the workplace and beyond: from open offices and airport lobbies to coffee shops, remote offices, and everywhere in between. Certified for Microsoft Teams, Bose Headphones 700 UC feature a proprietary eight-microphone system that isolates your voice and actively hunts down and rejects noise, so others hear you clearly. Together with the included Bose USB Link Bluetooth® module, this solution provides a reliable connection to your PC enabling you to quickly jump on calls or easily switch between audio sources.

• Bose ES1 Ceiling Audio Solution

  The Bose ES1 Ceiling Audio Solution is a fully integrated conferencing solution - optimized for unified communication platforms like Microsoft Teams - that clears the table for better collaboration. With fewer devices on walls and tabletops, meeting participants can stand, sit, or move around the room freely with the confidence that they'll hear and be heard. Certified for Microsoft Teams, the ES1 system combines the premium performance of the Bose EdgeMax in-ceiling loudspeaker and Sennheiser TeamConnect Ceiling 2 microphone - along with a Bose amplifier and DSP - to deliver a seamless meeting experience that empowers productivity.

Cisco is thrilled to sponsor Enterprise Connect 2020, and we look forward to sharing how Webex unifies essential tools that enable your workforce to thrive in a distributed environment, without compromising security or privacy. Join us Monday at 12pm when Javed Khan, SVP & GM, Cisco Collaboration, will discuss the future of work for the next normal. Tuesday at 12pm, our CMO, Aruna Ravichandran will speak with three customers about their pivot to remote work. Be sure to check out all our new product resources below and get in touch via chat! Meet less. Connect More. Get **** done.

Website
www.cisco.com/go/enterpriseconnect

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Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC
• Workspace technology

Products

• Cisco Webex Calling

  Cisco Webex Calling is a business cloud calling application that can reduce operational costs, improve productivity, and increase revenue by helping you migrate your mission-critical business communications to the cloud. When used together with Webex Teams/Meetings and combined with intelligent Webex devices it becomes a central part of a complete enterprise cloud calling and collaboration experience.

• Cisco Webex Meetings

  Webex Meetings is the world’s most popular video conferencing service for the enterprise, offering highly secure integrated audio, video, and content sharing on any device from the Cisco Webex cloud. Cognitive Collaboration features such as Webex Assistant and People Insights bring artificial intelligence to automate meeting tasks and enhance the user experience.

• Cisco Webex Rooms

  In a world with a myriad of technology choices and evolving personal work styles, how do you collaborate and get stuff done at work? It starts with Webex® Rooms. Webex Rooms are purpose-built to help teams collaborate and create together in real time, no matter how far the distance. From local wireless sharing and high-quality video conferencing to intelligent, connected workspaces, Webex Rooms offer rich collaboration experiences to support the needs of your workforce as it evolves. Based on the RoomOS platform, Webex Rooms deliver the same seamless experience in every space and on every device. It's team collaboration without interruption, just inspiration.

• Cisco Webex Contact Center

  It’s time for a new contact center—one that uses innovative technology to help every agent deliver the richest and most personalized experiences to your customers. Cisco Webex Contact Center is a full-featured, omni-channel, native cloud contact center solution for small and midsize contact centers that empowers companies to drive loyalty and lifetime value.

• Cisco Telephone & Headsets

  The workplace is transforming, and organizations need cognitive tools to enable users to get work done seamlessly - either in the office or at home. We're reimagining traditional conferencing with new devices that provide simple and consistent collaboration experiences by leveraging the power of the Webex platform. The new Cisco® Headset 730 is a premium Bluetooth headset for the mobile workforce and desk phones remain the tool of choice for business. Now it’s easier than ever to deploy devices, either on-premises or cloud connected, and we are helping reduce the cost and risk of refreshing with commercial offers (e.g. Collaboration Flex Plan and Webex Hardware as a Service).

Crestron builds the technology that builds business: unified communication and collaboration, room scheduling, digital signage, AV over IP, and IoT provisioning and management. Our technology is designed to integrate with existing networks, software, and platforms. Our hardware is enterprise-grade, network secure, and ultimately scalable. Crestron solutions work the way you do, so you can focus on your work and not the technology. Crestron facilitates the flow of content and ideas essential to increasing productivity.

Website
www.crestron.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Workspace technology

Products

• Crestron Flex MX150

  The sleek new Crestron Flex MX150 console is all you need to transform any space into a highly-effective meeting and collaboration space – and it connects to the room display with just a single cable. It combines all the must-have features people need, with the fast, secure cloud provisioning and management required by technology managers. Crestron Flex MX150 offers the unique flexibility to run native Microsoft Teams® or Zoom Rooms™ software, while still allowing BYOD mode. Thus, for organizations, it delivers the familiar Teams or Zoom experience to employees, while still providing the ability to connect to laptops for other meetings.

• Crestron Flex MM130

  The latest addition to the Crestron Flex ecosystem of intelligent workplace technology, the new Crestron Flex MM130 answers the growing need for a compact, simple-to-use and deploy UC and collaboration solution for small meeting and huddle spaces. It delivers a native Microsoft Teams® or Zoom Rooms® software experience in a sleek, enterprise-grade tabletop console, sized perfectly to maximize workspace on smaller tables. It integrates one-touch-to-join, high-performance audio and video, plus room control via the intuitive 7" touch screen interface. And, like all Crestron Flex products, it offers fast, secure cloud provisioning and management via the Crestron XiO Cloud™ platform.

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming. The establishment of EPOS follows the demerge of Sennheiser Communications – the joint venture between Sennheiser Electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. Headquartered in Copenhagen, EPOS is part of Demant, a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications
• Workspace technology

Products

• ADAPT 600 Series

  Maximize focus and productivity anywhere with a headset powered by EPOS AI™ for personal audio with superb call clarity, stereo sound and adaptive ANC. Enjoy a unique UC optimized solution with machine learning enhanced microphone performance. Adaptive ANC helps you regain concentration by monitoring your working environment and adjusts noise reduction accordingly, even reducing wind noise when outdoors so you can work efficiently whatever your situation.

• ADAPT 500 Series

  Cut through the noise and make your presence felt with a headset that keeps you productive in open offices, or on the move. Get clearer calls with the discreet boom arm for excellent speech intelligibility and use ANC in noisy situations to focus. The soft, on-ear wearing style creates all-day comfort and the portable design gives you a handy, stylish, yet business grade audio tool. Make the most of your working day with a headset that adapts to the way you work and boosts your productivity.

• ADAPT 400 Series

  Keep moving, stay focused and be productive with an in-ear, neckband headset that delivers rich, natural sound and ANC whether at work or commuting. Tune into clear business calls anywhere, anytime, with a subtle vibrating neckband that means you’ll never miss a call. Enjoy Active Noise Cancellation that reduces background noise and boosts concentration. From noisy office to airport lounge, ensure you are heard, with noise-cancelling microphones that optimize speech and reduce background noise.

• ADAPT 300 Series

  Stay focused with ANC that reduces background noise, helps you concentrate in busy open offices and boosts productivity on-the-go. Ensure clear business calls with a solution optimized for UC and switch easily between devices as you multitask. Enjoy over-the-ear design and ergonomic ear pads that add noise dampening and long-lasting comfort at work or on your commute. Empower your performance with professional quality and sleek, comfortable design in black or white to suit your style.

• IMPACT 5000

  Experience the impact of a wireless DECT communication hub that delivers rich, natural sound and total flexibility to busy, modern workplaces. Empower your workforce with headsets that pair easily to all devices and boost productivity by creating focus. Discover a new level of superior sound at work, thanks to super wideband audio and exceptional stereo performance. Combined with unique EPOS security features and all-day user comfort you get communication beyond compare.

Engage with a partner known for excellence and platinum level commissions. Gigtel features rich Unified Communications as a Service, Contact Center as a Service and Hosted PBX for Channel or Referral Partners. Our 70 year legacy of providing cutting edge communication solutions has positioned Gigtel as the leading advanced communication solutions platform while offering highest paid commissions, end to end superior customer experience, with the successful history to drive profits for our partners. Quickly scale up growth with minimum fixed cost increases. Partner with a telecommunications leader with over 70 years of satisfying customers’ technology demands. Gigtel.com

Website
www.gigtel.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• Workspace technology
• Messaging/SMS

Products

• Channel Partner

  Channel Partners can now offer the most streamlined, cost-effective UCaaS & CCaaS to meet today’s work challenges—both in-office and remote. Plus, you earn the highest commissions in the industry from a company with over 70 years of delivering superior customer experience.

• Reseller Partner

  For Resellers, Telcos & REMCs, GigTel provides the most advanced & reliable platform backed up by premium grade, end-to-end client support and top tier commissions. Our 70+ year legacy is built on durable, profitable partnerships.

• Referral Partner

  Whether you sell with us or anonymously, be certain your product is Grade A+. Plus, you’ll earn the highest commissions in the industry. It’s the ultimate referral business opportunity.

Deepen user engagement and achieve higher productivity while meeting ITDM’s security/manageability concerns. HP collaboration solutions help meetings work the way you do, wherever you are. Come see the latest HP collaboration solutions - the HP Elite Slice G2 portfolio. Let us help you simplify meetings with seamless and stress-free setup, an interface that's as secure and easy to manage as a PC, configurations for any room size, and your choice of preinstalled collaboration software from Microsoft, Zoom and Intel.

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• HP Elite Slice G2

  Simplify meetings with stress-free setup, an intuitive interface, and your choice of preinstalled conferencing software from Microsoft, Zoom and Intel.

• HP Collaboration PC

  Initiate meetings quickly with instant access to meeting content and the ability to interact with remote collaborators through a wireless connection via the corporate network and a single PIN for log in.

Lenovo (HKSE: 992)(ADR: LNVGY) is a US$50 billion Fortune Global 500 company, with 57,000 employees and operating in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the worlds most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation to create better experiences and opportunities for millions of customers around the world.

Website
www.lenovo.com/thinksmart

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Security
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems
• Workspace technology

Products

• ThinkSmart Hub 500

  With ThinkSmart Hub 500 for Microsoft Teams Rooms, meetings have never been more productive. Easy to deploy and use, this all-in-one meeting room device is the key to efficiency. It’s also scalable across room sizes and brings out the best Microsoft Teams experience. Start on time, every time with one tap. Share content quickly and easily. Hear what everyone says, loud and clear. The device is also easy to deploy and maintain, thanks to ThinkSmart Manager facilitating setup, configuration, monitoring, metrics, and more.

• ThinkSmart View

  Unlock the workday’s full potential. Unleash your PC’s ultimate productivity. ThinkSmart View is a collaborative smart device that works from an individual’s workspace, tackling administrative tasks that waste a PC’s resources. The device works with a PC to “divide and conquer” so you can simultaneously use your PC for productivity and ThinkSmart View for administrative tasks. Think of it as a personal productivity assistant for the workplace.

• ThinkSmart Manager

  Manage all ThinkSmart devices from a single console. ThinkSmart Manager makes the day-to-day management of all your ThinkSmart devices simplified, automated, and centralized, freeing up your IT professionals for the more important work at hand.

• Smart Office Professional Services

  Personalized services to maximize results. Our trained service providers are on hand to help you in every step of the process. From finding the perfect equipment for your needs to setting up custom builds for your organization, we're here to help.

Lifesize enables organizations to improve business resiliency and maintain business continuity during periods of uncertainty. Our secure, flexible and durable cloud-based solutions empower employees to work from anywhere, while delivering high levels of workforce productivity and customer satisfaction. As organizations evaluate technology solutions to support emerging business communications requirements, Lifesize is uniquely suited to help accelerate revenue generation by enabling seamless collaboration and consistent customer experiences in an increasingly virtual workplace. Our mission is to enable secure communications across the enterprise, from the contact center to the meeting room, and beyond.

Website
www.lifesize.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Products

• Lifesize Cloud Video Conferencing Solutions

  Accelerate virtual business operations while maintaining customer/employee intimacy. Collaborate Seamlessly. Easily communicate with colleagues and customers in immersive UHD-video and pristine audio quality Deploy Everywhere. Global cloud platform for every room, every device and every person Enhance Productivity. Integrate with critical business apps and third-party services in seconds Infinitely scalable to connect with customers via high definition video (hosted on AWS) The only provider to offer end to end encryption for all calls (1:1 and group calls) Features and integrations designed for the enterprise Highest definition call quality and reliability in the market Seamless experience between office, meeting room, and work from home

• CxEngage Cloud Contact Center Solutions

  Deliver a more consistent customer experience in an increasingly virtual workplace. Engage Rapidly. Rapid, personalized enterprise-grade cloud deployments that you can control Engage Everywhere. Adaptable to the ever-changing needs of your global business Engage with Confidence. Best-in-class customer success program to guarantee your deployment Rapid deployment to any new inbound department in as little as 48 hours Infinitely scalable to handle agent burst capacity globally in a matter of hours (hosted on AWS) Seamless agent experience at work, at home, anywhere Pay-per-use pricing and integrated WFM offers flexibility to optimize agent coverage Integrates seamlessly with your mission critical systems and existing on-prem solutions

• Lifesize Enhances Connectivity with Microsoft Teams and Other Video Collaboration Platforms

  Through a forthcoming cloud-delivered software update, users will be able to connect their laptop to supported Lifesize Icon meeting room systems, leveraging the superior 4K video and audio quality of the room system to join Microsoft Teams, Google Meet, Cisco Webex, BlueJeans and Zoom meetings through a native experience. The new solution harnesses the flexibility of BYOD, bypasses the quality limitations of built-in webcams and audio on desktop and mobile devices, and complements Lifesize’s longstanding SIP and H.323-based interoperability for joining meetings on third-party platforms.

• Whiteboard Sharing with Lifesize Share

  Take whiteboard collaboration beyond the meeting room. Combine Lifesize Share™ with the Kaptivo whiteboard camera system to bring the creativity and flexibility of whiteboarding to your video conferencing experience. Kaptivo attaches to any standard dry-erase whiteboard or glass board, captures real-time whiteboarding sessions and, when paired with Lifesize Share, presents a clear, sharp and accurate digital image to everyone in the meeting or on the call — with no training required and no change to the way you work.

• Lifesize revolutionary new line of 4K conference room systems

  Our line of audio and video conferencing equipment is built for plug-and-play simplicity and designed to connect you with your teams and get out of the way. By connecting our innovative, easy-to-use video conferencing hardware to our award-winning, cloud-based video conferencing app, Lifesize helps turn any space into an instant video meeting room in seconds. HARDWARE AND SOFTWARE TOGETHER By integrating our meeting room systems and cloud service, we enable every person and every conference room with amazing video conferencing. SECURE COMMUNICATION Lifesize uses best-of-breed data centers with independent third-party security and privacy certifications to ensure secure and reliable foundation possible.

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Website
www.microsoft.com/en-us

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work.

Website
www.newline-interactive.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Workspace technology

Products

• Newline IP Series

  The latest wave in technology brings you more effective with stronger network security. The IP Series brings you better, secure meetings in an all-in-one package. Never worry again about your system being vulnerable. Get right to work with a Linux-based operating system that keeps root access to your network out of reach while staying easy for anyone to use. Navigate to what you need with ease, on an vivid, commercial-grade screen that feels as natural as writing on paper. Advanced touch technology and a capacitive touch system makes interacting with the display more seamless than ever. Connect your team to the world without compromising sensitive information.

• NT Series

  The NT Series is a non-touch display that brings your presentations to life in vivid Ultra-High Definition (4K) resolution. Focus on just the tools you need to succeed in your organization without paying more for features you won’t use. Wirelessly cast to the screen from any mobile device, tablet, desktop, or laptop. Whether you use Windows, Mac, or Chrome, the NT Series lets you share your screen through a wireless connection or through the multiple I/O ports built into the panel. Access your files on your preferred Cloud storage system right on the display. Rediscover the simplicity of real innovation with the new NT Series.

• New X Series

  Take your collaboration to the next level with our reinvented award-winning X Series. A Linux-based OS that keeps your touch display and your network secure, and your ideas safe. With a sleeker design, and integrated 4K camera and noise-cancelling microphone, the new X Series connects you to the world. Write over anything on the screen. Connect wirelessly to the display to share your screen or access your Cloud storage and save files directly there. Enhance meetings on a display that is fast to load and makes getting to work more efficient. Use the UC software of your choice to stay in touch with remote teams.

• RS+ Series

  Bring your campus to life with the RS+ Series. With interactive flat panels, classrooms, lecture halls, and labs become more interactive by actively engaging students. Prepare students for life after academia with the RS+ Series, which leads the industry in brightness, clarity, and innovation. Object recognition technology recognizes when you are using a stylus or your finger, and switches between annotation modes based on how you are interacting with the display. Wirelessly cast to the display or access documents saved in Cloud storage, all with a seamless and easy to navigate user interface that requires no training to use. The RS+ Series gives you the freedom to empower your campus.

PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring small businesses and large enterprises around the world easy-to-use and effective collaboration and communication solutions. Today's business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team synergy and interaction. GlobalMeet, our portfolio of purpose-built applications is designed to meet the collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting.

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• GlobalMeet Webcast Self Service or Fully Managed Event

  GlobalMeet Webcast, formerly Talkpoint, is the global standard for live webcasting and video streaming for enterprise and Fortune™ 500 companies. The cloud-based SaaS webcast platform provides businesses with an easy-to-use, secure and scalable environment to produce high-profile, engaging webcasts for thousands of attendees worldwide. Take the stress out of your webcasts with our flexible event delivery that scales from self-service to fully managed support. Whether your need is for a global town hall, an investor meeting or a high-profile marketing or training event, GlobalMeet Webcast is built to transform your online event experience.

• Virtual Events with Professional Conferencing Services

  Planning in-person events can be challenging with event logistics, travel details and of course space limitations. With virtual event software, you can share your message with more people without all the complications of planning in-person events. You can also use virtual event software to live stream your in-person events to broadcast your message to a wider audience. Stop worrying about hosting large virtual events with fully-managed conferencing services. Let experienced operators and production personnel manage your events, so that you can focus on quality content.

• GlobalMeet Operator Assisted

  Reach participants anywhere in the world with GlobalMeet Operator Assisted using our secure audio network. Your clients, investors and board members expect a hassle-free conference calling experience, so let our professional operators manage your important events and avoid the delays, disconnects and other persistent problems of typical conference calls.

• GlobalMeet Automated Audio

  Audio conferencing allows multiple people to connect on a single conference call. Participants can connect by phone or VoIP from anywhere in the world. Attendees may enter phone numbers and audio conferencing passcodes, or participants can have the meeting call their phone for instant access. Audio conferencing is now often integrated with video and web conferencing in a single solution like GlobalMeet Collaboration.

• GlobalMeet Collaboration

  GlobalMeet Collaboration seamlessly connects people all over the world whether you are at the office, on your own couch or enjoying a latte at a coffee shop — the possibilities are endless. Easily navigate your meeting online with a centralized control bar that allows you to turn on your webcam, share content (like screen sharing, file presentation or whiteboarding) and even record your meeting. Our GM Collaboration now offers 16 webcams, mobile screen sharing and additional security features.

Sennheiser is a world-leading manufacturer of microphones, headphones and wireless transmission systems. Depend on Sennheiser for conferences, meeting applications, public address, studio applications, guided tours, broadcast, houses of worship and television production. No matter how you use them, Sennheiser products offer unparalleled technology, sound quality, ease of use and reliability.

Website
www.sennheiser.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Communications Systems Management/Configuration and Troubleshooting
• Mobile/Wireless Platform/Devices
• Workspace technology

Products

• TeamConnect Ceiling 2

  TeamConnect Ceiling 2 is a ceiling microphone solution that completely adapts to the requirements and conditions on site - in several aspects at once. Thanks to its patented, automatic beamforming technology, it automatically detects the active speaker in the room with 28 integrated microphone capsules and follows him. This makes conference calls freer, simpler and more productive - with optimum audio quality. TeamConnect Ceiling 2 can be used together with existing analogue conference systems or integrated into fully digital systems, where it can also be controlled and maintained via the IP network. The ceiling microphone supports Power over Ethernet (PoE), Sennheiser Control Cockpit Software and Dante Domain Manager.

• Sennheiser + Bose ES1 Ceiling Audio Solution

  Sennheiser and Bose Professional present the Bose ES1 Ceiling Audio Solution, a powerful in-ceiling conferencing solution optimized for unified communication platforms. The bundle consists of the Sennheiser TeamConnect Ceiling 2 microphone and three Bose products: the ControlSpace EX-440C conferencing digital signal processor, the EdgeMax EM180 in-ceiling loudspeaker and the PowerSpace P2600A amplifier. The solution ensures a transparent and reliable technology experience with no audio devices on the walls or tabletops, creating a modern-looking meeting room.

• SpeechLine Digital Wireless

  SpeechLine Digital Wireless is a digital wireless microphone system for speech and lecture. It is designed and optimized for university and corporate use. Thanks to its broad product portfolio, the system is particularly versatile and can be adapted to the requirements of individual applications. Our goal was to make the daily work of IT and AV managers easier. With the introduction of the new SpeechLine Multi-Channel Receiver, SpeechLine Digital Wireless presents the perfect audio solution for IT integration. Numerous connection options including two ethernet connectors with support for Power over Ethernet (PoE) and Dante™ make the system the ideal enhancement for your campus or corporate network.

• MobileConnect

  Sennheiser MobileConnect streams audio content via WiFi live and in superior quality to any mobile device of students and audiences. Following the Bring-Your-Own-Device concept, it is an easy-to-use and intuitive Assistive Listening system. The new Generation of MobileConnect consists of three components: the MobileConnect Station, the MobileConnect Manager, software and the MobileConnect app (iOS and Android) for use on students' smartphones. The basic concept of MobileConnect is the usage of the existing campus-wide network infrastructure and the Bring Your Own Device (BYOD) concept. The audio is transmitted via the existing WiFi and available to users in the MobileConnect App.

• Control Cockpit

  Sennheiser Control Cockpit is the central software for easy handling, control and maintenance of the entire SpeechLine Digital Wireless and evolution wireless G3 and G4 portfolio as well as the new TeamConnect Ceiling 2 microphone. The easy-to-use Sennheiser Control Cockpit provides a global overview of all network-enabled devices at all times. It shows all status information at a glance and makes setting adjustments for one or multiple devices at the same time very easy.

Whether it’s a keynote speech, a lecture or a video conference, audio quality is critical to successful communication. At Shure we have over 90 years of experience enabling great communicators to command attention. You can leverage our wealth of knowledge in acoustics, audio and wireless technology to provide high-quality, repeatable solutions that adapt easily to a wide arrange of applications. Our products make communication natural and transparent by maximizing the value of your investment in equipment and people. With the support of a market-leading global team, learn how to make audio work for you.

Website
www.shure.com/en-US

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Workspace technology

Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. As one of the best providers in more than 140 countries and regions, Yealink ranks No.1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Leadership Award Report, Frost & Sullivan, 2018). Any queries please contact us at [email protected]

Website
www.yealink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• IP PBXs/IP Telephony/Desk Phones
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• VC210 Teams Edition

  Designed for small space collaboration and with Microsoft Teams built-in, the VC210 works with the Yealink speakerphone CP900 to deliver a native Teams meeting experience by delivering plug-and-play simplicity, premium audio and video quality, all the while connecting with either a touch screen or a display.

• MVC300

  The Yealink MVC300 Room System delivers a native Microsoft Teams Rooms meeting experience. Designed for focus and small meeting rooms, Yealink MVC300 Room System is a complete solution contains touch console, content sharing unit, audio and video peripherals, and mini-PC. Conbining both microphone and speaker, Yealink speakerphone CP900 offers HD voice and premium full-duplex experience via its built in 6 MEMS microphone arrays and Yealink Noise Proof Technology. Based on face recognition, Yealink camera UVC30 supports auto framing therefore users are free from PTZ control. Its ultra HD 4K resolution and extra 120° large field of view make a face to face meeting possible.

• T58A

  Premium Phone for Microsoft Teams ? Optima HD voice, HAC Handset ? 7" 1024 x 600 capacitive adjustable touch screen ? Yealink Noise Proof Technology ? Built-in Bluetooth 4.2 and dual band 2.4G/5G Wi-Fi ? 2 USB 2.0 ports, supports USB headset ? Dual-port Gigabit Ethernet, PoE support ? Supports expansion modules (Only for Skype for Business) ? Based on Android OS, upgradability of firmware to Teams or SfB edition

• CP960 Conference Phone

  ? Optimal HD Voice, full duplex technology ? 5” 720x1280 multi-touch screen, modern interface ? Yealink Noise Proof Technology ? 20-foot (6-meter) and 360-degree microphone pickup range ? Built-in Bluetooth 4.0 and dual band 2.4G/5G Wi-Fi ? Connect to PC via USB Micro-B port (Only for Skype for Business) ? Based on Android OS, upgradability of firmware to Teams or SfB edition

• T55A

  Entry-level Phone for Microsoft Teams ? Optima HD voice, HAC Handset ? 4.3" 480 x 272 capacitive touch screen ? Yealink Noise Proof Technology ? 1 USB 2.0 port for USB headsets, Bluetooth dongle and Wi-Fi dongle ? Dual-port Gigabit Ethernet, PoE support ? Wall mountable ? Based on Android OS, upgradability of firmware to Teams or SfB edition

Zoom brings teams together to get more done in a frictionless and secure video environment. Our easy, reliable, and innovative video-first UC platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference room systems. Join us on Wednesday, August 5th, at 2:45 ET when Harry Moseley, Global CIO of Zoom, discusses the Future of Work and showcases new features that help schools, healthcare professionals, and enterprise teams stay connected.

Website
zoom.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Products

• Zoom Meetings & Chat

  Zoom Meetings provide HD video, audio, and content sharing across mobile, desktops, telephones, and conference room systems. Easy, reliable, and secure to host and join, Zoom features cloud/local recording (with transcripts), video breakout rooms, screen sharing with co-annotation, and other powerful collaboration tools to help your team get more done. Persistent, cross-platform chat enables Zoom users to chat and share files 1-1 or in groups. Chat can be encrypted for HIPAA compliance. Click “Meet with Video” from any chat to start an instant video meeting. Streamline workflows with integrations for critical tools like Slack, Microsoft Teams, and Salesforce.

• Zoom Phone

  Zoom Phone is a cloud phone system available as an add-on to Zoom’s platform. Support for inbound and outbound calling through the public switched telephone network (PSTN) and seamlessly integrated telephony features enable customers to replace their existing PBX solution and consolidate all of their business communication and collaboration requirements into their favorite video platform. Zoom Phone is currently available in 18 countries; and through bring-your-own-carrier is also available globally.

• Zoom Video Webinars

  In Zoom Video Webinars, up to 100 video panelists can present with video, audio, and screen sharing with up to 10,000 view-only attendees. These webinars feature registration options (with reminder and follow-up emails), reporting, Q/A, polling, raise hand, and MP4/M4A recording (with transcripts). Zoom Video Webinars can stream to YouTube and Facebook Live to reach an unlimited live audience.

• Conference Rooms and Workspaces - Zoom Rooms & Conference Room Connector

  Zoom Rooms is Zoom’s software-based conference room system that outfits conference, huddle, and training rooms, as well as executive offices, clinics, and classrooms with HD video and audio conferencing, wireless content sharing, and integrated calendaring. Zoom Rooms Scheduling Displays allow you to see upcoming meetings and schedule meetings on-the-fly, and Digital Signage, another Zoom Rooms extension, enables you to display content anywhere in your organization - hallways, lobbies, gyms, cafeterias, and more. Zoom’s Conference Room Connector brings traditional SIP/H.323 room systems from Polycom, Cisco, and others into the Zoom cloud to leverage existing hardware investments.

• App Marketplace

  The Zoom App Marketplace brings together integrations built by Zoom and third-party developers, making it easy for customers and developers to extend Zoom’s product portfolio with new functionalities. Apps in Zoom’s marketplace are fully vetted by Zoom for security and user experience. The marketplace features apps and bots from companies such as HubSpot, LinkedIn, Microsoft Teams, and Slack.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• 8x8 Video Meetings

  It’s a video conferencing cloud solution that allows users to easily schedule, start or join audio and HD video conferencing from any device or room without the need to register OR download software! With one click users can start or join a meeting from any device or room. 8x8 Video Meetings is optimized for use with Google Chrome or Firefox (WebRTC enabled browsers) or via the newly created desktop, mobile apps and calendar integration plug-ins for any OS, device and browser. The solution can also be easily paired with video conferencing enabled rooms and huddle spaces through 8x8 Meeting Rooms.

• 8x8 Meeting Rooms

  8x8 Meeting Rooms is a new video conferencing solution addon that lets users easily join an 8x8 Video Meetings from a physical space such as a huddle or conference room. 8x8 Meeting Rooms uses standard video conferencing equipment configured for the room to let hosts and participants easily connect to 8x8 Video Meetings. The solution eliminates frustrating setup and to let you focus on your meeting.

• X Series

  8x8 X Series is transforming business communications with voice, video, chat, contact center and enterprise-class API solutions integrated into one, AI-driven global cloud communications platform. With service plans designed for specific roles, choose and pay only for the capabilities needed today with the ability to easily add new communication channels and features when required. Get started with Video Meetings for free or start a 30-day free trial for a new business phone system and see how X Series empowers your teams with the ability to connect, collaborate and create amazing customer experiences.

• SMS, ChatApp, Video Interaction, Voice

  Create unique and engaging customer experiences at scale using SMS, ChatApp, Video Interaction and Voice APIs. Quickly and easily integrate these APIs into your website and mobile apps or instantly start connecting with customers using the online portal. Start connecting with customers using their preferred methods with SMS notifications, engaging campaigns using ChatApps and rich media, instant video interactions to reinvent field services or automate delivery of new product announcements with the Voice API.

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Chime Voice Connector

  Amazon Chime Voice Connector enables you to carry voice traffic on AWS at a substantial cost savings using SIP trunking. SIP trunking is network-based telephony that can connect to either on-premises or cloud-based phone systems. Amazon Chime Voice Connector provides phone numbers and dial tone. With Amazon Chime Voice Connector, you can also use advanced telephony features without upgrading your telephone system. You can stream audio from your telephone systems to AWS ML/AI services for automated voice analytics or facilitate customer communications through proxy phone sessions.

• Amazon WorkDocs

  Amazon WorkDocs is a fully managed, secure content creation, storage, and collaboration service. With Amazon WorkDocs, you can easily create, edit, and share content, and because it’s stored centrally on AWS, access it from anywhere on any device. Amazon WorkDocs makes it easy to collaborate with others, and lets you easily share content, provide rich feedback, and collaboratively edit documents.

Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Website
www.avaya.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and aligns activities and resources with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Calabrio is the customer experience intelligence company empowering organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

CallMiner is recognized as a leader in the speech analytics software industry, transforming your customer interactions with conversational insight to drive positive experiences and profound business change. Uniting with our customers and partners, our platform surfaces intelligence captured across your multiple communication channels and compels action that leads to improvement within and beyond the contact center for customer experience, employee performance, compliance, security, fraud and interaction automation.

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Analyze

  Eureka Analyze is a cloud-based customer engagement analytics solution that leverages AI and machine learning to deliver intelligence-at-scale from the voice of your customers and to foster a culture of data driven optimization and compliance

• Alert

  Eureka Alert takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action.

• Coach

  Eureka Coach encourages a culture of performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement

• Visualize

  Eureka Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight and drive change. With a customizable dashboard within Analyze, easily create your visual narrative for all audiences in and beyond the contact center.

• Redact

  Eureka Redact is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.

Our omnichannel customer engagement solutions power digital-first experiences for leading brands. Infused with AI, machine learning, knowledge and analytics, our award-winning platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email/IM)
• Unified Communications

Products

• eGain Virtual Assistant™

  eGain Virtual Assistant™ is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. The Industry’s most intelligent and robust chatbot, eGain Virtual Assistant not only understands the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement. https://www.egain.com/products/virtual-assistant-software/

• eGain Messaging Hub™

  eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub. https://www.egain.com/messaging-hub/

• eGain Chat™

  eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications. https://www.egain.com/products/chat-software/

• eGain Cobrowse™

  eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. It allows agents to provide high-value, collaborative, realtime service. https://www.egain.com/products/cobrowse/

• eGain Innovation in 30 Days™

  eGain Innovation in 30 Days™is a four week (wall-to-wall) guided innovation program that is safe, easy, and risk-free. A typical client can begin delivering new digital services to customers within days. This disruptive technology offer includes: -Award-winning customer engagement suite with built-in best practices -Safe production pilot in eGain Cloud -Options for easy A/B testing -Guidance to quick business value by eGain experts -Risk-free delivery at no charge with no obligation to buy As part of this program, you also receive executive dashboard reports that connect business metrics to new capabilities and highlight the ROI at scale.

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect: - A Complete Set of Integrated Capabilities - Leverage Extensive Cloud Expertise - Benefit from a Secure, Reliable, and Scalable Contact Center - Access an Extensive Ecosystem of Partners - Gain a Trusted Partner.

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email/IM)

Products

• Inbound/Outbound/Blended Calling

  Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration. Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations by leveraging Five9 options for automatic dialing modes. Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing, bringing the two together as a unified system.

• Omnichannel

  Five9 Omnichannel enables agents to move seamlessly between web, video, live chat, email, social media, and voice calls all while maintaining the customer journey context — giving your customers a better experience.

• Workforce Optimization

  Five9 workforce Optimization (WFO), powered by industry-leading vendors integrates WFO directly into the Five9 service. This powerful all in one solution provides you with the tools you need for Workforce Management (WFM), Quality Management (QM), Performance Management, and Gamification to keep your agents engaged and your contact center running efficiently.

• Reporting and Analytics

  Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. Use real-time performance metrics to monitor the contact center, manage agents and queues, and respond quickly to changing conditions.

• Integration

  Powerful integration tools from Five9 help you get the most from all of your applications and systems. Five9 allows you to leverage your existing systems using cloud APIs, web connectors and pre-built CRM connectors. You've made an investment in these applications — we help you protect it.

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service? so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Unified Communications

Products

• Genesys Cloud

  An all-in-one contact center solution that connects phone, email, chat and social through one seamless tool.

• Genesys Engage

  Customer experience is the new frontier for maintaining a competitive advantage. A personalized, customer-centric approach across all channels differentiates your brand and builds loyalty. Deliver superior experiences and drive digital transformation at any scale with Genesys Engage, the only omnichannel and multi-cloud customer engagement solution for large-scale businesses.

Engage with a partner known for excellence and platinum level commissions. Gigtel features rich Unified Communications as a Service, Contact Center as a Service and Hosted PBX for Channel or Referral Partners. Our 70 year legacy of providing cutting edge communication solutions has positioned Gigtel as the leading advanced communication solutions platform while offering highest paid commissions, end to end superior customer experience, with the successful history to drive profits for our partners. Quickly scale up growth with minimum fixed cost increases. Partner with a telecommunications leader with over 70 years of satisfying customers’ technology demands. Gigtel.com

Website
www.gigtel.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• Workspace technology
• Messaging/SMS

Products

• Channel Partner

  Channel Partners can now offer the most streamlined, cost-effective UCaaS & CCaaS to meet today’s work challenges—both in-office and remote. Plus, you earn the highest commissions in the industry from a company with over 70 years of delivering superior customer experience.

• Reseller Partner

  For Resellers, Telcos & REMCs, GigTel provides the most advanced & reliable platform backed up by premium grade, end-to-end client support and top tier commissions. Our 70+ year legacy is built on durable, profitable partnerships.

• Referral Partner

  Whether you sell with us or anonymously, be certain your product is Grade A+. Plus, you’ll earn the highest commissions in the industry. It’s the ultimate referral business opportunity.

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security, and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business, and increase loyalty– all in a fast, secure and reliable way.

Website
www.infobip.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• WebRTC
• Messaging/SMS

Products

• Conversations

  Turn Your Contact Center Into a Customer Experience Center. Provide personalized omnichannel support from a single interface with a digital cloud contact center solution.

• Answers

  Always Be Available to Support Your Customers With Chatbots. Deploy AI or keyword chatbots that use the world’s most popular communication channels and provide faster customer support at a lower cost.

• WhatsApp Business

  WhatsApp Business API - Deliver Better Customer Service. Offer always-on support and send useful notification with Infobip as your WhatsApp Business Solution Provider.

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Website
www.microsoft.com/en-us

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology

Ribbon Communications delivers communications software and network solutions to enterprises and communications service providers across the globe. We are here to help enterprises that: · Need to secure their communications networks with Session Border Controllers, centralized policy, and analytics · Want to connect Microsoft Teams to a Communications Service Provider · Are migrating to the cloud for UC, Contact Center or CPaaS · Must evolve their critical infrastructure with scalable and highly resilient packet and optical transport Our innovative, end-to-end solutions portfolio delivers unparalleled security, scale, performance, and agility. To learn more about Ribbon, visit rbbn.com.

Website
www.rbbn.com

Social Networks

Products/Services Offered

• AI/Analytics
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Team Collaboration/Chat Apps
• Unified Communications

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Voice Paging/Notification/Intercom
• Messaging/SMS

Service Cloud, the world’s #1 customer service platform, empowers organizations to deliver service from anywhere — from home, the field, or the office. Service employees are equipped to solve any problem with the intelligent productivity tools, unified data, and embedded training needed to deliver fast, scalable service across every channel — whether it’s messaging, chat, phone, self-service, or in-person. Built on a fast, flexible platform, Service Cloud enables Trailblazers to provide world-class service anytime, anywhere.

Website
www.salesforce.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Service Cloud Voice

  Service Cloud Voice, we’re delivering a new solution for contact centers that brings together voice conversations, digital channels and CRM data in real-time for both the agent and supervisor. Voice transcription empowers agents and supervisors to view call and CRM data side-by-side, and Einstein AI can serve up the right knowledge articles and recommended next steps for agents during calls. By offering telephony natively inside of Salesforce, Service Cloud Voice enables easy setup of omni-channel routing capabilities for phone alongside other communication channels to help organizations deliver great service, regardless of call volume.

• Digital Engagement

  Digital Engagement allows every company to have personalized one-to-one conversations with customers on the channels they prefer. From messaging apps — including SMS, Facebook Messenger, WeChat, and WhatsApp — to web chat and social channels — including Twitter, Facebook, Instagram, and YouTube — companies are able to provide consistent service across channels, and do so more efficiently with automation such as chatbots. Because Digital Engagement is native to the Salesforce Platform, your agents will have a 360-degree view of every customer, on every channel, with no more screen switching.

• Einstein for Service

  Einstein for Service makes it easy for companies to automate common customer questions, assist agents with more complex work by making recommendations, deliver time-saving productivity tools, optimize service operations to cross-sell/upsell and with data insights that allow them to take action.

SecureLogix delivers a unified call security and authentication solution to enterprise and contact center markets worldwide. We prevent call attacks, robocalls, spoofing and fraud, and deliver a call identity risk score to help authenticate all inbound callers. We also orchestrate additional data sources and fraud tools in you network, providing a central call authentication hub to help ease operational management pain and decrease costs. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls over the past 20+ years for some of the world's largest corporations and military installations.

Website
www.securelogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Security

Products

• FORCE FIELD Managed Call Security Services

  The Force Field call security managed service combines the power of patented SecureLogix technology with the most experienced call security service team in the business. Our proprietary technology sits at the edge of your voice network and sorts good traffic from bad to reduce unwanted calls and keep your voice network safe and secure from attacks, including telephony denial of service (TDoS), spoofing & impersonation scams, robocalls, spam, harassing callers, toll fraud & call pumping.

• ORCHESTRA ONE Call Authentication Services

  We provide a call authentication hub to quickly verify and authenticate every inbound call with our automated, cloud-based call authentication and spoofing detection service that’s smart, efficient and affordable enough to scale across your entire contact center and enterprise. Orchestra One from SecureLogix dynamically orchestrates multiple zero-cost and low-cost metadata services to authenticate each call at its lowest possible price. Through dynamic orchestration, each call receives its own individual and optimal pathway to authenticate based on: 1) The risk associated with the call (e.g. size of financial transaction, source/destination of call, etc.) and 2) The call data and details availablel at various price points.

• Enterprise Telephony Manager (ETM)

Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Schedule a meeting or chat with us to learn more.

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology
• Messaging/SMS

Products

• Talkdesk CX Cloud

  Enterprise-class contact center capability, consumer app simplicity,

• Workforce Engagement Management

  Track and improve agent engagement and productivity to create a better experience for agents and customers.

• Agent Assist

  Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.

• Mobile Agent

  With Mobile Agent you can engage with customers any time, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk.

• Hybrid Cloud

  Combining the best of what private and public clouds have to offer, Talkdesk Hybrid Cloud provides a private cloud tailored to your specific needs, blended with the innovative globally managed Talkdesk platform and its powerful public cloud capabilities.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• SIP Trunking Services

Products

• AI/Analytics

  Twilio Flex empowers businesses to build conversational IVRs and bots that work across web and mobile chat, SMS, WhatsApp, and your contact center

• APIs/Integrated Communications
• Audio Conferencing Services/Devices

  Twilio Programmable Voice platform provides API and building blocks to embed audio conference in to web and mobile apps

• Contact Center Systems/Applications

  As the industry's only fully programmable platform, Twilio Flex lets companies deploy Twilio's broad array of channels while giving developers the tools they need to easily create, change or extend any part of the solution. Easily augment your existing contact center with remote agents,new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.

• SIP Trunking Services

  Twilio Elastic SIP Trunking provides Global PSTN connectivity to power contact centers and enterprise phone systems

Unleash the power of the human voice and let it transform your entire customer service environment. At Uniphore, we partner with organizations who understand that customers want new ways to interact. People expect companies to be able to have conversations with them across all mediums, any time and have their voices not only heard, but acted upon. Uniphore has developed an AI-driven, automation-focused platform which delivers Conversational Service Automation (CSA), a new category of solutions aimed at both reducing support costs while dramatically improving customer service. CSA helps enterprises support and engage customers, build loyalty and realize efficiencies.

Website
www.uniphore.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Workspace technology

Products

• auMina - Conversational Automation and Analytics

  What if every conversation, with every agent, is better understood because auMina AI and automation hears everything in real-time? auMina lets you analyze customer-agent conversations and aid decision-making with insights on customer sentiment, compliance, first call resolution and other business metrics. You can enhance sales effectiveness and customer service experience. Benefit from rich conversational automation & analytics to listen to voice of customers and enhance customer satisfaction. auMina lets you mine customers’ conversation data and empower business analysts with actionable insights, measure and continuously improve business results and provide key metrics for customer facing teams to enhance customer service experience.

• akeira - Conversational Assistant

  Uniphore digital agent akeira does everything a human shouldn’t. So, humans can focus of more valuable tasks and do what they do best – empathize with customers. akeira™ is backed by real-time customer analytics to drive efficient conversations for supporting sales & customer service. It is designed with a premium self-service interface offering a human-like conversational experience, making transactional interactions seamless. akeira can be implemented via any of the platforms viz. web, app or IVR. Business benefits of akeira include reducing the volume of calls to high cost support channels, lowering customer churn rate, providing high-quality answers, improving customer satisfaction, ensuring greater call routing accuracy and shortening average call duration

• amVoice - Conversational Security

  Resolving customer queries in minimal time is a customer service imperative. A key strategy is to minimize the time taken for customer authentication. amVoice™ from Uniphore is a secure and automated identity verification system that uses an individual’s unique voice biometrics for authentication, assuring maximum protection against identity theft and fraud. Only amVoice captures over 30 parameters of an individual’s voice (including frequencies inaudible to the human ear), irrespective of access device and language. It’s a more secure and effective method than fingerprints. The result? Faster authentication and a dramatic reduction in pay-outs by the organization.

Today, the office comes to you, not the other way around. Collaboration services help employees work together on different ends of the building or the world. Web conferencing tools make remote teams feel like they are right at the table with you. But these business communications tools are only as good as the network they run on. If yours is outdated or can not handle the traffic, your experience and your business can fall behind. With our business communications solutions, you all have the technologies and services you need to help employees and partners communicate and collaborate more effectively.

Website
enterprise.verizon.com/products/business-communications

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Now part of OpenText, XMedius is a leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud communications solutions enable businesses to benefit from secure and unified communication, as well as to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. XMedius serves businesses, enterprises and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.

Website
www.xmedius.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Voicemail/Unified Messaging

Products

• CX-E Voice

  OpenText™ CX-E Voice brings next generation voice applications to any communications environment - Unified Messaging, Transcription, Personal Assistant, Call Center, Speech-enabled Directory and Automated Attendant, Secure Voicemail, IVR, Outbound Call and Text Campaigns. It doesn’t matter if IT departments have deployed Avaya, Cisco, Google, Microsoft, Mitel , NEC or other vendors’ solutions, and whether they’re on-premises, cloud, or hybrid. CX-E’s industry-leading UC interoperability allows IT departments to dramatically expand what their systems can do without the massive cost of ripping and replacing existing PBX and email infrastructure.

• XM Fax

  Fax over IP (FoIP) software or cloud solution that replaces the need for traditional fax machines, as well as the dedicated lines, paper, ink, and maintenance associated with them. It improves productivity for organizations by allowing users to send and receive sensitive data directly from their PCs, laptops, mobile devices, and multifunction printers (MFPs) from anywhere, at any time. It is available in on-premises, Hybrid and cloud deployments.

• XM SendSecure

  Collaborative file exchange platform available in the Cloud and On-Premises. It allows users to upload text, audio, or video files of up to 5 Terabytes in size into an ephemeral SafeBox where file transfers take place. Files are automatically scanned with antivirus software and two- factor authentication and double encryption ensure the highest level of data protection in transit to recipients. Receiving files doesn’t require a user account, but recipients are authenticated via a one-time code received via an SMS, an automated voice call or an email. Once the SafeBox is closed, it automatically generates a signed audit record.

• CX-E TeamQ

  Call Center solution supporting up to 50 teams and 250 agents with no CTI connection required on the phone system. Bridging the gap between bare-bones hunt groups and expensive full contact centers, CX-E TeamQ is designed for small teams. TeamQ integrates with all major phones systems, delivering Automatic Call Distribution (ACD), Uniform Call Distribution (UCD), agent desktop control, supervisor interface, call recording, reports and more.

• OpenText Qfiniti

  OpenText™ Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities. By automatically delivering relevant, accessible and actionable customer intelligence, organizations better understand customer interactions and can deliver outstanding service across the globe.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• 8x8 Video Meetings

  It’s a video conferencing cloud solution that allows users to easily schedule, start or join audio and HD video conferencing from any device or room without the need to register OR download software! With one click users can start or join a meeting from any device or room. 8x8 Video Meetings is optimized for use with Google Chrome or Firefox (WebRTC enabled browsers) or via the newly created desktop, mobile apps and calendar integration plug-ins for any OS, device and browser. The solution can also be easily paired with video conferencing enabled rooms and huddle spaces through 8x8 Meeting Rooms.

• 8x8 Meeting Rooms

  8x8 Meeting Rooms is a new video conferencing solution addon that lets users easily join an 8x8 Video Meetings from a physical space such as a huddle or conference room. 8x8 Meeting Rooms uses standard video conferencing equipment configured for the room to let hosts and participants easily connect to 8x8 Video Meetings. The solution eliminates frustrating setup and to let you focus on your meeting.

• X Series

  8x8 X Series is transforming business communications with voice, video, chat, contact center and enterprise-class API solutions integrated into one, AI-driven global cloud communications platform. With service plans designed for specific roles, choose and pay only for the capabilities needed today with the ability to easily add new communication channels and features when required. Get started with Video Meetings for free or start a 30-day free trial for a new business phone system and see how X Series empowers your teams with the ability to connect, collaborate and create amazing customer experiences.

• SMS, ChatApp, Video Interaction, Voice

  Create unique and engaging customer experiences at scale using SMS, ChatApp, Video Interaction and Voice APIs. Quickly and easily integrate these APIs into your website and mobile apps or instantly start connecting with customers using the online portal. Start connecting with customers using their preferred methods with SMS notifications, engaging campaigns using ChatApps and rich media, instant video interactions to reinvent field services or automate delivery of new product announcements with the Voice API.

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Chime Voice Connector

  Amazon Chime Voice Connector enables you to carry voice traffic on AWS at a substantial cost savings using SIP trunking. SIP trunking is network-based telephony that can connect to either on-premises or cloud-based phone systems. Amazon Chime Voice Connector provides phone numbers and dial tone. With Amazon Chime Voice Connector, you can also use advanced telephony features without upgrading your telephone system. You can stream audio from your telephone systems to AWS ML/AI services for automated voice analytics or facilitate customer communications through proxy phone sessions.

• Amazon WorkDocs

  Amazon WorkDocs is a fully managed, secure content creation, storage, and collaboration service. With Amazon WorkDocs, you can easily create, edit, and share content, and because it’s stored centrally on AWS, access it from anywhere on any device. Amazon WorkDocs makes it easy to collaborate with others, and lets you easily share content, provide rich feedback, and collaboratively edit documents.

AT&T works with companies to improve the way they collaborate and drive tangible business outcomes in the process. Our focus is on helping companies use voice, collaboration, and contact center technology to fix business issues, take cost out of their business, and drive customer satisfaction. AT&T also provides SD-WAN solutions that can improve your network's agility, provide centralized control, and maximize application performance.

Website
www.business.att.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps

Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Website
www.avaya.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Bandwidth provides SIP, 911, and messaging for cloud platforms. We’re a Tier-1 voice carrier with our own nationwide network, and our entire platform is wrapped in software. This powerful combination gives our enterprise customers the ability to automate and modernize their underlying telephony services, while easing common migration pains. Product owners and developers can also embed Bandwidth’s VoIP, messaging, and 911 services directly via our flexible APIs. With 20+ years of industry experience, our award-winning support teams help Fortune 1,000 businesses like yours solve complex communications problems every day.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email/IM)

Products

• NEW! Bandwidth Duet for Microsoft Teams

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Enterprise Cloud—BYOC Solutions for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Zoom, Genesys, Amazon Connect, and more.

• Communications APIs—Voice, Messaging, 2FA, WebRTC & Emergency Calling

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access—Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our 48-state CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive coverage in the US and Canada, with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help simplify your business, with automated phone number ordering, porting, 911 location management, and messaging enablement.

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect: - A Complete Set of Integrated Capabilities - Leverage Extensive Cloud Expertise - Benefit from a Secure, Reliable, and Scalable Contact Center - Access an Extensive Ecosystem of Partners - Gain a Trusted Partner.

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email/IM)

Products

• Inbound/Outbound/Blended Calling

  Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration. Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations by leveraging Five9 options for automatic dialing modes. Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing, bringing the two together as a unified system.

• Omnichannel

  Five9 Omnichannel enables agents to move seamlessly between web, video, live chat, email, social media, and voice calls all while maintaining the customer journey context — giving your customers a better experience.

• Workforce Optimization

  Five9 workforce Optimization (WFO), powered by industry-leading vendors integrates WFO directly into the Five9 service. This powerful all in one solution provides you with the tools you need for Workforce Management (WFM), Quality Management (QM), Performance Management, and Gamification to keep your agents engaged and your contact center running efficiently.

• Reporting and Analytics

  Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. Use real-time performance metrics to monitor the contact center, manage agents and queues, and respond quickly to changing conditions.

• Integration

  Powerful integration tools from Five9 help you get the most from all of your applications and systems. Five9 allows you to leverage your existing systems using cloud APIs, web connectors and pre-built CRM connectors. You've made an investment in these applications — we help you protect it.

Engage with a partner known for excellence and platinum level commissions. Gigtel features rich Unified Communications as a Service, Contact Center as a Service and Hosted PBX for Channel or Referral Partners. Our 70 year legacy of providing cutting edge communication solutions has positioned Gigtel as the leading advanced communication solutions platform while offering highest paid commissions, end to end superior customer experience, with the successful history to drive profits for our partners. Quickly scale up growth with minimum fixed cost increases. Partner with a telecommunications leader with over 70 years of satisfying customers’ technology demands. Gigtel.com

Website
www.gigtel.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• Workspace technology
• Messaging/SMS

Products

• Channel Partner

  Channel Partners can now offer the most streamlined, cost-effective UCaaS & CCaaS to meet today’s work challenges—both in-office and remote. Plus, you earn the highest commissions in the industry from a company with over 70 years of delivering superior customer experience.

• Reseller Partner

  For Resellers, Telcos & REMCs, GigTel provides the most advanced & reliable platform backed up by premium grade, end-to-end client support and top tier commissions. Our 70+ year legacy is built on durable, profitable partnerships.

• Referral Partner

  Whether you sell with us or anonymously, be certain your product is Grade A+. Plus, you’ll earn the highest commissions in the industry. It’s the ultimate referral business opportunity.

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Text-based Messaging (email/IM)
• Messaging/SMS

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• PortData Validate

  PortData Validate is the nation’s authoritative service for businesses that need to quickly and accurately determine the current service provider and porting history of a phone number in their assessment of a customer's identity. Today, businesses rely on the phone number as “the” personal identifier to help protect consumers, assess risk and mitigate fraud. With more than 600K porting transactions daily in the U.S. alone, PortData Validate is the simple, seamless and secure way to make sure that businesses are not counting on old phone number data to make new determinations on whether or not to approve a transaction or release information.

• TruReach Certify

  TruReach Certify is a market leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally.

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security, and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business, and increase loyalty– all in a fast, secure and reliable way.

Website
www.infobip.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• WebRTC
• Messaging/SMS

Products

• Conversations

  Turn Your Contact Center Into a Customer Experience Center. Provide personalized omnichannel support from a single interface with a digital cloud contact center solution.

• Answers

  Always Be Available to Support Your Customers With Chatbots. Deploy AI or keyword chatbots that use the world’s most popular communication channels and provide faster customer support at a lower cost.

• WhatsApp Business

  WhatsApp Business API - Deliver Better Customer Service. Offer always-on support and send useful notification with Infobip as your WhatsApp Business Solution Provider.

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Website
www.microsoft.com/en-us

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology

Panopto is a secure, searchable video portal for all your video conference recordings. It enables you to easily share recordings with people who couldn’t attend the meeting, and instantly recall relevant moments from any meeting through the use of a unique video search engine. Panopto integrates with Zoom, BlueJeans, GoToMeeting, and other popular video conferencing systems. With Panopto, administrators get more control over recorded meeting permissions and governance. Meeting hosts benefit from simplified sharing, a video editor, and viewing analytics. And participants get a more interactive and engaging playback experience.

Website
www.panopto.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Voice Paging/Notification/Intercom
• Messaging/SMS

Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Schedule a meeting or chat with us to learn more.

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology
• Messaging/SMS

Products

• Talkdesk CX Cloud

  Enterprise-class contact center capability, consumer app simplicity,

• Workforce Engagement Management

  Track and improve agent engagement and productivity to create a better experience for agents and customers.

• Agent Assist

  Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.

• Mobile Agent

  With Mobile Agent you can engage with customers any time, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk.

• Hybrid Cloud

  Combining the best of what private and public clouds have to offer, Talkdesk Hybrid Cloud provides a private cloud tailored to your specific needs, blended with the innovative globally managed Talkdesk platform and its powerful public cloud capabilities.

Tetherfi enables businesses to drive customer & employee happiness by humanising their Digital CX. Rated as Singapore’s fastest going tech start-up, world’s leading enterprises use Tetherfi’s Digital in-app Customer Experience (DiCE) platform for Multi Experience - meeting expectations of today’s fast-paced and time-starved consumers. Tetherfi’s DiCE - on customer side enables businesses to simplify customer journeys through single session contact resolution, seamless transition between virtual & live agents and by digitising everything sales to service. Tetherfi’s DiCE - on employee side enables seamless work from home experiences without compromising on security, compliance or CX.

Website
www.tetherfi.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC
• Workspace technology

Products

• Tetherfi DiCE - Video KYC

  Video KYC eliminates the need for banks to physically reach out to onboard customers anymore. Especially for those in remote areas, Video KYC offers hassle-free onboarding - without delays, discrepancies, or physical contact. You can eliminate drop-offs and frauds, reduce operating costs while ensuring full compliance. The Tetherfi Video KYC Platform integrates web-based real-time communication technology to provide end-to-end digital onboarding experiences for your customers. It can be easily integrated with any of your operational workflows, whether standalone or contact center-specific. Using ML and AI, Tetherfi Video KYC helps create accurate, fast, and fully-secure KYC processes.

• Tetherfi DiCE - Work From Home with Remote Security & Compliance

  Even before the COVID19-led lockdown, call center technology was evolving at a rapid pace to empower agents, supervisors, and other business users to seamlessly interact and deliver exceptional customer experiences. With social distancing becoming a norm, there is pressure on them to remotely monitor and manage customer journeys. With Tetherfi, you can smoothly transition to a fully remote working model in just a few days while maintaining the highest compliance monitoring standards. Your agents & supervisors can work from their location of choice to create unified and proactive customer experiences. With AI & ML-led tracking and alerting, integrated with the agent device camera, you get an unprecedented level of security.

• Tetherfi DiCE - Virtual Banking In-session eSupport / eService

  Tetherfi "Redefines Customer Experience" by integrating its in-app customer engagement platform components with the Tetherfi SDK / API, which allows customers to initiate voice, chat, and video conversations through branded mobile apps, popular messaging platforms, and corporate websites. Its innovative modular architecture simplifies the digital transformation journey for enterprises with agility and cost-efficiency. How can Tetherfi help you become a virtual bank? 1. Digital Onboarding of customers 2. Everything In-App 3. Offer an Omni-Channel and Omni-Present Customer Support 4. Offer High levels of customer engagement 5. Enable better collaboration

• Tetherfi DiCE - Multi-Channel Virtual Assist (Interaction Workflow Engine)

  Tetherfi Multi-Channel Virtual Assist solution s powered by Tetherfi's Interaction Workflow Engine, it's Directed Dialogue, and NLP-based multi channel virtual assist solution provides a conversational customer care experience.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• SIP Trunking Services

Products

• AI/Analytics

  Twilio Flex empowers businesses to build conversational IVRs and bots that work across web and mobile chat, SMS, WhatsApp, and your contact center

• APIs/Integrated Communications
• Audio Conferencing Services/Devices

  Twilio Programmable Voice platform provides API and building blocks to embed audio conference in to web and mobile apps

• Contact Center Systems/Applications

  As the industry's only fully programmable platform, Twilio Flex lets companies deploy Twilio's broad array of channels while giving developers the tools they need to easily create, change or extend any part of the solution. Easily augment your existing contact center with remote agents,new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.

• SIP Trunking Services

  Twilio Elastic SIP Trunking provides Global PSTN connectivity to power contact centers and enterprise phone systems

Unleash the power of the human voice and let it transform your entire customer service environment. At Uniphore, we partner with organizations who understand that customers want new ways to interact. People expect companies to be able to have conversations with them across all mediums, any time and have their voices not only heard, but acted upon. Uniphore has developed an AI-driven, automation-focused platform which delivers Conversational Service Automation (CSA), a new category of solutions aimed at both reducing support costs while dramatically improving customer service. CSA helps enterprises support and engage customers, build loyalty and realize efficiencies.

Website
www.uniphore.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Workspace technology

Products

• auMina - Conversational Automation and Analytics

  What if every conversation, with every agent, is better understood because auMina AI and automation hears everything in real-time? auMina lets you analyze customer-agent conversations and aid decision-making with insights on customer sentiment, compliance, first call resolution and other business metrics. You can enhance sales effectiveness and customer service experience. Benefit from rich conversational automation & analytics to listen to voice of customers and enhance customer satisfaction. auMina lets you mine customers’ conversation data and empower business analysts with actionable insights, measure and continuously improve business results and provide key metrics for customer facing teams to enhance customer service experience.

• akeira - Conversational Assistant

  Uniphore digital agent akeira does everything a human shouldn’t. So, humans can focus of more valuable tasks and do what they do best – empathize with customers. akeira™ is backed by real-time customer analytics to drive efficient conversations for supporting sales & customer service. It is designed with a premium self-service interface offering a human-like conversational experience, making transactional interactions seamless. akeira can be implemented via any of the platforms viz. web, app or IVR. Business benefits of akeira include reducing the volume of calls to high cost support channels, lowering customer churn rate, providing high-quality answers, improving customer satisfaction, ensuring greater call routing accuracy and shortening average call duration

• amVoice - Conversational Security

  Resolving customer queries in minimal time is a customer service imperative. A key strategy is to minimize the time taken for customer authentication. amVoice™ from Uniphore is a secure and automated identity verification system that uses an individual’s unique voice biometrics for authentication, assuring maximum protection against identity theft and fraud. Only amVoice captures over 30 parameters of an individual’s voice (including frequencies inaudible to the human ear), irrespective of access device and language. It’s a more secure and effective method than fingerprints. The result? Faster authentication and a dramatic reduction in pay-outs by the organization.

Vision Point Systems was founded as an IVR company in the age of Hardware PBXs, T1s, Dialogic boards and proprietary coding environments. As technology has evolved so have we. We joined forces as a Twilio consulting partner in 2013, and have delivered some amazing Twilio-powered solutions since then. Over the years, we have developed a mass of experience designing, building, and supporting enterprise process management systems and contact centers for some of the largest government agencies and Fortune 500 companies, featuring one of our other partner technology companies - Appian.

Website
ses.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email/IM)
• Unified Communications

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Chime Voice Connector

  Amazon Chime Voice Connector enables you to carry voice traffic on AWS at a substantial cost savings using SIP trunking. SIP trunking is network-based telephony that can connect to either on-premises or cloud-based phone systems. Amazon Chime Voice Connector provides phone numbers and dial tone. With Amazon Chime Voice Connector, you can also use advanced telephony features without upgrading your telephone system. You can stream audio from your telephone systems to AWS ML/AI services for automated voice analytics or facilitate customer communications through proxy phone sessions.

• Amazon WorkDocs

  Amazon WorkDocs is a fully managed, secure content creation, storage, and collaboration service. With Amazon WorkDocs, you can easily create, edit, and share content, and because it’s stored centrally on AWS, access it from anywhere on any device. Amazon WorkDocs makes it easy to collaborate with others, and lets you easily share content, provide rich feedback, and collaboratively edit documents.

Bose Professional is the division of Bose dedicated to pro audio, including portable PA systems, installed sound, and the family of conferencing solutions known as Bose Work. Bringing simplicity and clarity to unified communications, Bose Work products help people hear more, see more, understand more - and work better.

Website
PRO.BOSE.COM

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Video: Room Systems
• Workspace technology

Products

• Bose Work

  Bose Work solutions bring the simplicity and clarity of Bose to conferencing and unified communications. Today the workplace is every place: office, home, car, and coffee shop. So, we have the solutions that make any meeting better whether people are in the same room or in different hemispheres. Bose Work conferencing products integrate seamlessly with existing platforms, enhancing popular third-party cloud services such as Microsoft Teams, Google Meet, Zoom, and more. With Bose Work solutions, people can collaborate more effectively, moving beyond "good enough" audio and video so they can hear more, see more, understand more - and work better.

• Bose Videobar VB1 All-in-One Conferencing Device

  Bringing premium audio and video to huddle spaces and medium-sized rooms. The Bose Videobar VB1 features six beam-steering microphones that automatically focus on voices in the room and reject noise. A 4K ultra-HD camera with autoframing delivers crystal-clear video, helping remote participants feel like they're in the room. And proprietary Bose sound supports multimedia presentations, plays Bluetooth® audio, and ensures voices on the call sound natural. Plus, single-cable connectivity means there's no need for separate audio and video cables at the table, reducing clutter. The Bose Videobar VB1 helps teams huddle up, see more, hear more, and work better.

• Bose Noise Cancelling Headphones 700 UC

  Collaborate with confidence. Bose Noise Cancelling Headphones 700 UC equip you for a better collaboration in the workplace and beyond: from open offices and airport lobbies to coffee shops, remote offices, and everywhere in between. Certified for Microsoft Teams, Bose Headphones 700 UC feature a proprietary eight-microphone system that isolates your voice and actively hunts down and rejects noise, so others hear you clearly. Together with the included Bose USB Link Bluetooth® module, this solution provides a reliable connection to your PC enabling you to quickly jump on calls or easily switch between audio sources.

• Bose ES1 Ceiling Audio Solution

  The Bose ES1 Ceiling Audio Solution is a fully integrated conferencing solution - optimized for unified communication platforms like Microsoft Teams - that clears the table for better collaboration. With fewer devices on walls and tabletops, meeting participants can stand, sit, or move around the room freely with the confidence that they'll hear and be heard. Certified for Microsoft Teams, the ES1 system combines the premium performance of the Bose EdgeMax in-ceiling loudspeaker and Sennheiser TeamConnect Ceiling 2 microphone - along with a Bose amplifier and DSP - to deliver a seamless meeting experience that empowers productivity.

CenturyLink (NYSE: CTL) is a technology leader delivering edge computing, hybrid-cloud connectivity, adaptive networking and network-embedded security solutions to customers around the world. We are dedicated to empowering people through technology, delivering an exceptional customer experience to ensure people make the most of their digital life and business. Learn more at https://www.centurylink.com/business/voice.html

Website
www.centurylink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• UC&C

  We empower solutions from both the premise and the cloud to drive connectivity, collaboration and communication. We connect, partner and build Voice and UC&C solutions to empower productivity and customer experience.

• CenturyLink Engage®

  CenturyLink Engage is a nationwide cloud communications solution that provides an end-to-end digital experience. Small to medium businesses can shift upfront investment in premises-based PBX equipment to a lower monthly cost-per-user model and buy only the services needed without ongoing license fees. Customers can choose from: Calling, Team (calling, audio/video conferencing plus IM and file sharing) and Call Center. Customers can buy CenturyLink Engage "over-the-top" using their existing internet connectivity, or they can optimize the experience with CenturyLink Internet service. A softphone app for PCs, tablets and smartphones is included to make better collaboration possible from virtually anywhere, any time.

• Contact Center Solutions

  CenturyLink combines key Contact Center network based applications, a robust hosted ACD/IVR/omnichannel platform, an array of premise-based Contact Center offerings, and an expert team of Contact Center consultants to offer a holistic Contact Center solution that can improve customer interactions and drive efficiency for Contact Centers of all shapes and sizes.

• Voice Complete

  CenturyLink Voice Complete delivers a comprehensive, multi-continent communications solution that simplifies how enterprises share calling resources using a single platform, feature set, contract, pricing and standard SLAs. Voice Complete enables you to easily connect locations using either SIP or TDM. The solution provides resiliency, improved call quality and the freedom to select the UC&C solution of your choice, enhancing customers’ experience and increase workforce productivity.

Cisco is thrilled to sponsor Enterprise Connect 2020, and we look forward to sharing how Webex unifies essential tools that enable your workforce to thrive in a distributed environment, without compromising security or privacy. Join us Monday at 12pm when Javed Khan, SVP & GM, Cisco Collaboration, will discuss the future of work for the next normal. Tuesday at 12pm, our CMO, Aruna Ravichandran will speak with three customers about their pivot to remote work. Be sure to check out all our new product resources below and get in touch via chat! Meet less. Connect More. Get **** done.

Website
www.cisco.com/go/enterpriseconnect

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC
• Workspace technology

Products

• Cisco Webex Calling

  Cisco Webex Calling is a business cloud calling application that can reduce operational costs, improve productivity, and increase revenue by helping you migrate your mission-critical business communications to the cloud. When used together with Webex Teams/Meetings and combined with intelligent Webex devices it becomes a central part of a complete enterprise cloud calling and collaboration experience.

• Cisco Webex Meetings

  Webex Meetings is the world’s most popular video conferencing service for the enterprise, offering highly secure integrated audio, video, and content sharing on any device from the Cisco Webex cloud. Cognitive Collaboration features such as Webex Assistant and People Insights bring artificial intelligence to automate meeting tasks and enhance the user experience.

• Cisco Webex Rooms

  In a world with a myriad of technology choices and evolving personal work styles, how do you collaborate and get stuff done at work? It starts with Webex® Rooms. Webex Rooms are purpose-built to help teams collaborate and create together in real time, no matter how far the distance. From local wireless sharing and high-quality video conferencing to intelligent, connected workspaces, Webex Rooms offer rich collaboration experiences to support the needs of your workforce as it evolves. Based on the RoomOS platform, Webex Rooms deliver the same seamless experience in every space and on every device. It's team collaboration without interruption, just inspiration.

• Cisco Webex Contact Center

  It’s time for a new contact center—one that uses innovative technology to help every agent deliver the richest and most personalized experiences to your customers. Cisco Webex Contact Center is a full-featured, omni-channel, native cloud contact center solution for small and midsize contact centers that empowers companies to drive loyalty and lifetime value.

• Cisco Telephone & Headsets

  The workplace is transforming, and organizations need cognitive tools to enable users to get work done seamlessly - either in the office or at home. We're reimagining traditional conferencing with new devices that provide simple and consistent collaboration experiences by leveraging the power of the Webex platform. The new Cisco® Headset 730 is a premium Bluetooth headset for the mobile workforce and desk phones remain the tool of choice for business. Now it’s easier than ever to deploy devices, either on-premises or cloud connected, and we are helping reduce the cost and risk of refreshing with commercial offers (e.g. Collaboration Flex Plan and Webex Hardware as a Service).

Crestron builds the technology that builds business: unified communication and collaboration, room scheduling, digital signage, AV over IP, and IoT provisioning and management. Our technology is designed to integrate with existing networks, software, and platforms. Our hardware is enterprise-grade, network secure, and ultimately scalable. Crestron solutions work the way you do, so you can focus on your work and not the technology. Crestron facilitates the flow of content and ideas essential to increasing productivity.

Website
www.crestron.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Workspace technology

Products

• Crestron Flex MX150

  The sleek new Crestron Flex MX150 console is all you need to transform any space into a highly-effective meeting and collaboration space – and it connects to the room display with just a single cable. It combines all the must-have features people need, with the fast, secure cloud provisioning and management required by technology managers. Crestron Flex MX150 offers the unique flexibility to run native Microsoft Teams® or Zoom Rooms™ software, while still allowing BYOD mode. Thus, for organizations, it delivers the familiar Teams or Zoom experience to employees, while still providing the ability to connect to laptops for other meetings.

• Crestron Flex MM130

  The latest addition to the Crestron Flex ecosystem of intelligent workplace technology, the new Crestron Flex MM130 answers the growing need for a compact, simple-to-use and deploy UC and collaboration solution for small meeting and huddle spaces. It delivers a native Microsoft Teams® or Zoom Rooms® software experience in a sleek, enterprise-grade tabletop console, sized perfectly to maximize workspace on smaller tables. It integrates one-touch-to-join, high-performance audio and video, plus room control via the intuitive 7" touch screen interface. And, like all Crestron Flex products, it offers fast, secure cloud provisioning and management via the Crestron XiO Cloud™ platform.

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming. The establishment of EPOS follows the demerge of Sennheiser Communications – the joint venture between Sennheiser Electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. Headquartered in Copenhagen, EPOS is part of Demant, a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications
• Workspace technology

Products

• ADAPT 600 Series

  Maximize focus and productivity anywhere with a headset powered by EPOS AI™ for personal audio with superb call clarity, stereo sound and adaptive ANC. Enjoy a unique UC optimized solution with machine learning enhanced microphone performance. Adaptive ANC helps you regain concentration by monitoring your working environment and adjusts noise reduction accordingly, even reducing wind noise when outdoors so you can work efficiently whatever your situation.

• ADAPT 500 Series

  Cut through the noise and make your presence felt with a headset that keeps you productive in open offices, or on the move. Get clearer calls with the discreet boom arm for excellent speech intelligibility and use ANC in noisy situations to focus. The soft, on-ear wearing style creates all-day comfort and the portable design gives you a handy, stylish, yet business grade audio tool. Make the most of your working day with a headset that adapts to the way you work and boosts your productivity.

• ADAPT 400 Series

  Keep moving, stay focused and be productive with an in-ear, neckband headset that delivers rich, natural sound and ANC whether at work or commuting. Tune into clear business calls anywhere, anytime, with a subtle vibrating neckband that means you’ll never miss a call. Enjoy Active Noise Cancellation that reduces background noise and boosts concentration. From noisy office to airport lounge, ensure you are heard, with noise-cancelling microphones that optimize speech and reduce background noise.

• ADAPT 300 Series

  Stay focused with ANC that reduces background noise, helps you concentrate in busy open offices and boosts productivity on-the-go. Ensure clear business calls with a solution optimized for UC and switch easily between devices as you multitask. Enjoy over-the-ear design and ergonomic ear pads that add noise dampening and long-lasting comfort at work or on your commute. Empower your performance with professional quality and sleek, comfortable design in black or white to suit your style.

• IMPACT 5000

  Experience the impact of a wireless DECT communication hub that delivers rich, natural sound and total flexibility to busy, modern workplaces. Empower your workforce with headsets that pair easily to all devices and boost productivity by creating focus. Discover a new level of superior sound at work, thanks to super wideband audio and exceptional stereo performance. Combined with unique EPOS security features and all-day user comfort you get communication beyond compare.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology
• Messaging/SMS

A recognized market leader in Unified Communications and Collaboration, LogMeIn has the industry’s most comprehensive portfolio of UCC solutions that create simpler, more intelligent ways for people to meet, connect, market, sell and train, to deepen relationships and drive better outcomes. These include award-winning products under the GoTo portfolio brand, such as GoToMeeting, GoToWebinar, Grasshopper, GoToConnect and GoToRoom solutions. LogMeIn’s combined UCC products support over 28 million users per month, with over 1.5 billion conferencing minutes a month contributing to over 8 million meetings per month, and nearly 20 billion voice minutes per year.

Website
www.goto.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Products

• GoToConnect

  GoToConnect has everything your business needs to run completely virtually - from cloud-based business phones (VoIP), to video conferencing, text and chat. Employees can collaborate seamlessly through a single browser, desktop or mobile application, to stay productive and connected from anywhere. IT manages one budget-friendly cloud VoIP and meeting solution, deployable from any device. All backed and supported by GoTo - the most trusted brand in collaboration.

• GoToMeeting

  GoToMeeting provides a fast, easy and reliable online meeting solution designed to power workforce productivity. Build better relationships and drive business outcomes by meeting face to face, sharing presentations and chatting with colleagues all with the click of a button.

• GoToRoom

  Modernizing your business starts with the tools that your employees use to collaborate and get work done. Video conference rooms are becoming a staple in offices around the world. But when it comes time for finding the right solution to fit your business’ needs, the vast selection can be overwhelming. GoToRoom is the easy, effective & affordable room solution that supports your teams’ today and scales with your organization tomorrow.

• GoToWebinar

  GoToWebinar erases the hassle from webinars. No matter your goal or skill level, you’ll quickly see why so many love GoToWebinar. Go from preparing a webinar to presenting in fewer steps – and have a lot of fun along the way. Get everything you need for great webinars – and nothing you don’t. We offer flexible webinar modes, interactive features, insightful analytics, powerful integrations and more.

• GoToTraining

  GoToTraining is the simplest answer to online learning, with the most reliable features to help you before, during and after your sessions. When your reputation is on the line, you need a solution you and your audience can rely on. Get superior audio and video quality and the reliability you can't find anywhere else.

Lenovo (HKSE: 992)(ADR: LNVGY) is a US$50 billion Fortune Global 500 company, with 57,000 employees and operating in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the worlds most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation to create better experiences and opportunities for millions of customers around the world.

Website
www.lenovo.com/thinksmart

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Security
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems
• Workspace technology

Products

• ThinkSmart Hub 500

  With ThinkSmart Hub 500 for Microsoft Teams Rooms, meetings have never been more productive. Easy to deploy and use, this all-in-one meeting room device is the key to efficiency. It’s also scalable across room sizes and brings out the best Microsoft Teams experience. Start on time, every time with one tap. Share content quickly and easily. Hear what everyone says, loud and clear. The device is also easy to deploy and maintain, thanks to ThinkSmart Manager facilitating setup, configuration, monitoring, metrics, and more.

• ThinkSmart View

  Unlock the workday’s full potential. Unleash your PC’s ultimate productivity. ThinkSmart View is a collaborative smart device that works from an individual’s workspace, tackling administrative tasks that waste a PC’s resources. The device works with a PC to “divide and conquer” so you can simultaneously use your PC for productivity and ThinkSmart View for administrative tasks. Think of it as a personal productivity assistant for the workplace.

• ThinkSmart Manager

  Manage all ThinkSmart devices from a single console. ThinkSmart Manager makes the day-to-day management of all your ThinkSmart devices simplified, automated, and centralized, freeing up your IT professionals for the more important work at hand.

• Smart Office Professional Services

  Personalized services to maximize results. Our trained service providers are on hand to help you in every step of the process. From finding the perfect equipment for your needs to setting up custom builds for your organization, we're here to help.

Lifesize enables organizations to improve business resiliency and maintain business continuity during periods of uncertainty. Our secure, flexible and durable cloud-based solutions empower employees to work from anywhere, while delivering high levels of workforce productivity and customer satisfaction. As organizations evaluate technology solutions to support emerging business communications requirements, Lifesize is uniquely suited to help accelerate revenue generation by enabling seamless collaboration and consistent customer experiences in an increasingly virtual workplace. Our mission is to enable secure communications across the enterprise, from the contact center to the meeting room, and beyond.

Website
www.lifesize.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Products

• Lifesize Cloud Video Conferencing Solutions

  Accelerate virtual business operations while maintaining customer/employee intimacy. Collaborate Seamlessly. Easily communicate with colleagues and customers in immersive UHD-video and pristine audio quality Deploy Everywhere. Global cloud platform for every room, every device and every person Enhance Productivity. Integrate with critical business apps and third-party services in seconds Infinitely scalable to connect with customers via high definition video (hosted on AWS) The only provider to offer end to end encryption for all calls (1:1 and group calls) Features and integrations designed for the enterprise Highest definition call quality and reliability in the market Seamless experience between office, meeting room, and work from home

• CxEngage Cloud Contact Center Solutions

  Deliver a more consistent customer experience in an increasingly virtual workplace. Engage Rapidly. Rapid, personalized enterprise-grade cloud deployments that you can control Engage Everywhere. Adaptable to the ever-changing needs of your global business Engage with Confidence. Best-in-class customer success program to guarantee your deployment Rapid deployment to any new inbound department in as little as 48 hours Infinitely scalable to handle agent burst capacity globally in a matter of hours (hosted on AWS) Seamless agent experience at work, at home, anywhere Pay-per-use pricing and integrated WFM offers flexibility to optimize agent coverage Integrates seamlessly with your mission critical systems and existing on-prem solutions

• Lifesize Enhances Connectivity with Microsoft Teams and Other Video Collaboration Platforms

  Through a forthcoming cloud-delivered software update, users will be able to connect their laptop to supported Lifesize Icon meeting room systems, leveraging the superior 4K video and audio quality of the room system to join Microsoft Teams, Google Meet, Cisco Webex, BlueJeans and Zoom meetings through a native experience. The new solution harnesses the flexibility of BYOD, bypasses the quality limitations of built-in webcams and audio on desktop and mobile devices, and complements Lifesize’s longstanding SIP and H.323-based interoperability for joining meetings on third-party platforms.

• Whiteboard Sharing with Lifesize Share

  Take whiteboard collaboration beyond the meeting room. Combine Lifesize Share™ with the Kaptivo whiteboard camera system to bring the creativity and flexibility of whiteboarding to your video conferencing experience. Kaptivo attaches to any standard dry-erase whiteboard or glass board, captures real-time whiteboarding sessions and, when paired with Lifesize Share, presents a clear, sharp and accurate digital image to everyone in the meeting or on the call — with no training required and no change to the way you work.

• Lifesize revolutionary new line of 4K conference room systems

  Our line of audio and video conferencing equipment is built for plug-and-play simplicity and designed to connect you with your teams and get out of the way. By connecting our innovative, easy-to-use video conferencing hardware to our award-winning, cloud-based video conferencing app, Lifesize helps turn any space into an instant video meeting room in seconds. HARDWARE AND SOFTWARE TOGETHER By integrating our meeting room systems and cloud service, we enable every person and every conference room with amazing video conferencing. SECURE COMMUNICATION Lifesize uses best-of-breed data centers with independent third-party security and privacy certifications to ensure secure and reliable foundation possible.

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Website
www.microsoft.com/en-us

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work.

Website
www.newline-interactive.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Workspace technology

Products

• Newline IP Series

  The latest wave in technology brings you more effective with stronger network security. The IP Series brings you better, secure meetings in an all-in-one package. Never worry again about your system being vulnerable. Get right to work with a Linux-based operating system that keeps root access to your network out of reach while staying easy for anyone to use. Navigate to what you need with ease, on an vivid, commercial-grade screen that feels as natural as writing on paper. Advanced touch technology and a capacitive touch system makes interacting with the display more seamless than ever. Connect your team to the world without compromising sensitive information.

• NT Series

  The NT Series is a non-touch display that brings your presentations to life in vivid Ultra-High Definition (4K) resolution. Focus on just the tools you need to succeed in your organization without paying more for features you won’t use. Wirelessly cast to the screen from any mobile device, tablet, desktop, or laptop. Whether you use Windows, Mac, or Chrome, the NT Series lets you share your screen through a wireless connection or through the multiple I/O ports built into the panel. Access your files on your preferred Cloud storage system right on the display. Rediscover the simplicity of real innovation with the new NT Series.

• New X Series

  Take your collaboration to the next level with our reinvented award-winning X Series. A Linux-based OS that keeps your touch display and your network secure, and your ideas safe. With a sleeker design, and integrated 4K camera and noise-cancelling microphone, the new X Series connects you to the world. Write over anything on the screen. Connect wirelessly to the display to share your screen or access your Cloud storage and save files directly there. Enhance meetings on a display that is fast to load and makes getting to work more efficient. Use the UC software of your choice to stay in touch with remote teams.

• RS+ Series

  Bring your campus to life with the RS+ Series. With interactive flat panels, classrooms, lecture halls, and labs become more interactive by actively engaging students. Prepare students for life after academia with the RS+ Series, which leads the industry in brightness, clarity, and innovation. Object recognition technology recognizes when you are using a stylus or your finger, and switches between annotation modes based on how you are interacting with the display. Wirelessly cast to the display or access documents saved in Cloud storage, all with a seamless and easy to navigate user interface that requires no training to use. The RS+ Series gives you the freedom to empower your campus.

PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring small businesses and large enterprises around the world easy-to-use and effective collaboration and communication solutions. Today's business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team synergy and interaction. GlobalMeet, our portfolio of purpose-built applications is designed to meet the collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting.

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• GlobalMeet Webcast Self Service or Fully Managed Event

  GlobalMeet Webcast, formerly Talkpoint, is the global standard for live webcasting and video streaming for enterprise and Fortune™ 500 companies. The cloud-based SaaS webcast platform provides businesses with an easy-to-use, secure and scalable environment to produce high-profile, engaging webcasts for thousands of attendees worldwide. Take the stress out of your webcasts with our flexible event delivery that scales from self-service to fully managed support. Whether your need is for a global town hall, an investor meeting or a high-profile marketing or training event, GlobalMeet Webcast is built to transform your online event experience.

• Virtual Events with Professional Conferencing Services

  Planning in-person events can be challenging with event logistics, travel details and of course space limitations. With virtual event software, you can share your message with more people without all the complications of planning in-person events. You can also use virtual event software to live stream your in-person events to broadcast your message to a wider audience. Stop worrying about hosting large virtual events with fully-managed conferencing services. Let experienced operators and production personnel manage your events, so that you can focus on quality content.

• GlobalMeet Operator Assisted

  Reach participants anywhere in the world with GlobalMeet Operator Assisted using our secure audio network. Your clients, investors and board members expect a hassle-free conference calling experience, so let our professional operators manage your important events and avoid the delays, disconnects and other persistent problems of typical conference calls.

• GlobalMeet Automated Audio

  Audio conferencing allows multiple people to connect on a single conference call. Participants can connect by phone or VoIP from anywhere in the world. Attendees may enter phone numbers and audio conferencing passcodes, or participants can have the meeting call their phone for instant access. Audio conferencing is now often integrated with video and web conferencing in a single solution like GlobalMeet Collaboration.

• GlobalMeet Collaboration

  GlobalMeet Collaboration seamlessly connects people all over the world whether you are at the office, on your own couch or enjoying a latte at a coffee shop — the possibilities are endless. Easily navigate your meeting online with a centralized control bar that allows you to turn on your webcam, share content (like screen sharing, file presentation or whiteboarding) and even record your meeting. Our GM Collaboration now offers 16 webcams, mobile screen sharing and additional security features.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Voice Paging/Notification/Intercom
• Messaging/SMS

Sennheiser is a world-leading manufacturer of microphones, headphones and wireless transmission systems. Depend on Sennheiser for conferences, meeting applications, public address, studio applications, guided tours, broadcast, houses of worship and television production. No matter how you use them, Sennheiser products offer unparalleled technology, sound quality, ease of use and reliability.

Website
www.sennheiser.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Communications Systems Management/Configuration and Troubleshooting
• Mobile/Wireless Platform/Devices
• Workspace technology

Products

• TeamConnect Ceiling 2

  TeamConnect Ceiling 2 is a ceiling microphone solution that completely adapts to the requirements and conditions on site - in several aspects at once. Thanks to its patented, automatic beamforming technology, it automatically detects the active speaker in the room with 28 integrated microphone capsules and follows him. This makes conference calls freer, simpler and more productive - with optimum audio quality. TeamConnect Ceiling 2 can be used together with existing analogue conference systems or integrated into fully digital systems, where it can also be controlled and maintained via the IP network. The ceiling microphone supports Power over Ethernet (PoE), Sennheiser Control Cockpit Software and Dante Domain Manager.

• Sennheiser + Bose ES1 Ceiling Audio Solution

  Sennheiser and Bose Professional present the Bose ES1 Ceiling Audio Solution, a powerful in-ceiling conferencing solution optimized for unified communication platforms. The bundle consists of the Sennheiser TeamConnect Ceiling 2 microphone and three Bose products: the ControlSpace EX-440C conferencing digital signal processor, the EdgeMax EM180 in-ceiling loudspeaker and the PowerSpace P2600A amplifier. The solution ensures a transparent and reliable technology experience with no audio devices on the walls or tabletops, creating a modern-looking meeting room.

• SpeechLine Digital Wireless

  SpeechLine Digital Wireless is a digital wireless microphone system for speech and lecture. It is designed and optimized for university and corporate use. Thanks to its broad product portfolio, the system is particularly versatile and can be adapted to the requirements of individual applications. Our goal was to make the daily work of IT and AV managers easier. With the introduction of the new SpeechLine Multi-Channel Receiver, SpeechLine Digital Wireless presents the perfect audio solution for IT integration. Numerous connection options including two ethernet connectors with support for Power over Ethernet (PoE) and Dante™ make the system the ideal enhancement for your campus or corporate network.

• MobileConnect

  Sennheiser MobileConnect streams audio content via WiFi live and in superior quality to any mobile device of students and audiences. Following the Bring-Your-Own-Device concept, it is an easy-to-use and intuitive Assistive Listening system. The new Generation of MobileConnect consists of three components: the MobileConnect Station, the MobileConnect Manager, software and the MobileConnect app (iOS and Android) for use on students' smartphones. The basic concept of MobileConnect is the usage of the existing campus-wide network infrastructure and the Bring Your Own Device (BYOD) concept. The audio is transmitted via the existing WiFi and available to users in the MobileConnect App.

• Control Cockpit

  Sennheiser Control Cockpit is the central software for easy handling, control and maintenance of the entire SpeechLine Digital Wireless and evolution wireless G3 and G4 portfolio as well as the new TeamConnect Ceiling 2 microphone. The easy-to-use Sennheiser Control Cockpit provides a global overview of all network-enabled devices at all times. It shows all status information at a glance and makes setting adjustments for one or multiple devices at the same time very easy.

Whether it’s a keynote speech, a lecture or a video conference, audio quality is critical to successful communication. At Shure we have over 90 years of experience enabling great communicators to command attention. You can leverage our wealth of knowledge in acoustics, audio and wireless technology to provide high-quality, repeatable solutions that adapt easily to a wide arrange of applications. Our products make communication natural and transparent by maximizing the value of your investment in equipment and people. With the support of a market-leading global team, learn how to make audio work for you.

Website
www.shure.com/en-US

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Workspace technology

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• SIP Trunking Services

Products

• AI/Analytics

  Twilio Flex empowers businesses to build conversational IVRs and bots that work across web and mobile chat, SMS, WhatsApp, and your contact center

• APIs/Integrated Communications
• Audio Conferencing Services/Devices

  Twilio Programmable Voice platform provides API and building blocks to embed audio conference in to web and mobile apps

• Contact Center Systems/Applications

  As the industry's only fully programmable platform, Twilio Flex lets companies deploy Twilio's broad array of channels while giving developers the tools they need to easily create, change or extend any part of the solution. Easily augment your existing contact center with remote agents,new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.

• SIP Trunking Services

  Twilio Elastic SIP Trunking provides Global PSTN connectivity to power contact centers and enterprise phone systems

Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. As one of the best providers in more than 140 countries and regions, Yealink ranks No.1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Leadership Award Report, Frost & Sullivan, 2018). Any queries please contact us at [email protected]

Website
www.yealink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• IP PBXs/IP Telephony/Desk Phones
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• VC210 Teams Edition

  Designed for small space collaboration and with Microsoft Teams built-in, the VC210 works with the Yealink speakerphone CP900 to deliver a native Teams meeting experience by delivering plug-and-play simplicity, premium audio and video quality, all the while connecting with either a touch screen or a display.

• MVC300

  The Yealink MVC300 Room System delivers a native Microsoft Teams Rooms meeting experience. Designed for focus and small meeting rooms, Yealink MVC300 Room System is a complete solution contains touch console, content sharing unit, audio and video peripherals, and mini-PC. Conbining both microphone and speaker, Yealink speakerphone CP900 offers HD voice and premium full-duplex experience via its built in 6 MEMS microphone arrays and Yealink Noise Proof Technology. Based on face recognition, Yealink camera UVC30 supports auto framing therefore users are free from PTZ control. Its ultra HD 4K resolution and extra 120° large field of view make a face to face meeting possible.

• T58A

  Premium Phone for Microsoft Teams ? Optima HD voice, HAC Handset ? 7" 1024 x 600 capacitive adjustable touch screen ? Yealink Noise Proof Technology ? Built-in Bluetooth 4.2 and dual band 2.4G/5G Wi-Fi ? 2 USB 2.0 ports, supports USB headset ? Dual-port Gigabit Ethernet, PoE support ? Supports expansion modules (Only for Skype for Business) ? Based on Android OS, upgradability of firmware to Teams or SfB edition

• CP960 Conference Phone

  ? Optimal HD Voice, full duplex technology ? 5” 720x1280 multi-touch screen, modern interface ? Yealink Noise Proof Technology ? 20-foot (6-meter) and 360-degree microphone pickup range ? Built-in Bluetooth 4.0 and dual band 2.4G/5G Wi-Fi ? Connect to PC via USB Micro-B port (Only for Skype for Business) ? Based on Android OS, upgradability of firmware to Teams or SfB edition

• T55A

  Entry-level Phone for Microsoft Teams ? Optima HD voice, HAC Handset ? 4.3" 480 x 272 capacitive touch screen ? Yealink Noise Proof Technology ? 1 USB 2.0 port for USB headsets, Bluetooth dongle and Wi-Fi dongle ? Dual-port Gigabit Ethernet, PoE support ? Wall mountable ? Based on Android OS, upgradability of firmware to Teams or SfB edition

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology
• Messaging/SMS

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Voice Paging/Notification/Intercom
• Messaging/SMS

Sennheiser is a world-leading manufacturer of microphones, headphones and wireless transmission systems. Depend on Sennheiser for conferences, meeting applications, public address, studio applications, guided tours, broadcast, houses of worship and television production. No matter how you use them, Sennheiser products offer unparalleled technology, sound quality, ease of use and reliability.

Website
www.sennheiser.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Communications Systems Management/Configuration and Troubleshooting
• Mobile/Wireless Platform/Devices
• Workspace technology

Products

• TeamConnect Ceiling 2

  TeamConnect Ceiling 2 is a ceiling microphone solution that completely adapts to the requirements and conditions on site - in several aspects at once. Thanks to its patented, automatic beamforming technology, it automatically detects the active speaker in the room with 28 integrated microphone capsules and follows him. This makes conference calls freer, simpler and more productive - with optimum audio quality. TeamConnect Ceiling 2 can be used together with existing analogue conference systems or integrated into fully digital systems, where it can also be controlled and maintained via the IP network. The ceiling microphone supports Power over Ethernet (PoE), Sennheiser Control Cockpit Software and Dante Domain Manager.

• Sennheiser + Bose ES1 Ceiling Audio Solution

  Sennheiser and Bose Professional present the Bose ES1 Ceiling Audio Solution, a powerful in-ceiling conferencing solution optimized for unified communication platforms. The bundle consists of the Sennheiser TeamConnect Ceiling 2 microphone and three Bose products: the ControlSpace EX-440C conferencing digital signal processor, the EdgeMax EM180 in-ceiling loudspeaker and the PowerSpace P2600A amplifier. The solution ensures a transparent and reliable technology experience with no audio devices on the walls or tabletops, creating a modern-looking meeting room.

• SpeechLine Digital Wireless

  SpeechLine Digital Wireless is a digital wireless microphone system for speech and lecture. It is designed and optimized for university and corporate use. Thanks to its broad product portfolio, the system is particularly versatile and can be adapted to the requirements of individual applications. Our goal was to make the daily work of IT and AV managers easier. With the introduction of the new SpeechLine Multi-Channel Receiver, SpeechLine Digital Wireless presents the perfect audio solution for IT integration. Numerous connection options including two ethernet connectors with support for Power over Ethernet (PoE) and Dante™ make the system the ideal enhancement for your campus or corporate network.

• MobileConnect

  Sennheiser MobileConnect streams audio content via WiFi live and in superior quality to any mobile device of students and audiences. Following the Bring-Your-Own-Device concept, it is an easy-to-use and intuitive Assistive Listening system. The new Generation of MobileConnect consists of three components: the MobileConnect Station, the MobileConnect Manager, software and the MobileConnect app (iOS and Android) for use on students' smartphones. The basic concept of MobileConnect is the usage of the existing campus-wide network infrastructure and the Bring Your Own Device (BYOD) concept. The audio is transmitted via the existing WiFi and available to users in the MobileConnect App.

• Control Cockpit

  Sennheiser Control Cockpit is the central software for easy handling, control and maintenance of the entire SpeechLine Digital Wireless and evolution wireless G3 and G4 portfolio as well as the new TeamConnect Ceiling 2 microphone. The easy-to-use Sennheiser Control Cockpit provides a global overview of all network-enabled devices at all times. It shows all status information at a glance and makes setting adjustments for one or multiple devices at the same time very easy.

Vision Point Systems was founded as an IVR company in the age of Hardware PBXs, T1s, Dialogic boards and proprietary coding environments. As technology has evolved so have we. We joined forces as a Twilio consulting partner in 2013, and have delivered some amazing Twilio-powered solutions since then. Over the years, we have developed a mass of experience designing, building, and supporting enterprise process management systems and contact centers for some of the largest government agencies and Fortune 500 companies, featuring one of our other partner technology companies - Appian.

Website
ses.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email/IM)
• Unified Communications

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• 8x8 Video Meetings

  It’s a video conferencing cloud solution that allows users to easily schedule, start or join audio and HD video conferencing from any device or room without the need to register OR download software! With one click users can start or join a meeting from any device or room. 8x8 Video Meetings is optimized for use with Google Chrome or Firefox (WebRTC enabled browsers) or via the newly created desktop, mobile apps and calendar integration plug-ins for any OS, device and browser. The solution can also be easily paired with video conferencing enabled rooms and huddle spaces through 8x8 Meeting Rooms.

• 8x8 Meeting Rooms

  8x8 Meeting Rooms is a new video conferencing solution addon that lets users easily join an 8x8 Video Meetings from a physical space such as a huddle or conference room. 8x8 Meeting Rooms uses standard video conferencing equipment configured for the room to let hosts and participants easily connect to 8x8 Video Meetings. The solution eliminates frustrating setup and to let you focus on your meeting.

• X Series

  8x8 X Series is transforming business communications with voice, video, chat, contact center and enterprise-class API solutions integrated into one, AI-driven global cloud communications platform. With service plans designed for specific roles, choose and pay only for the capabilities needed today with the ability to easily add new communication channels and features when required. Get started with Video Meetings for free or start a 30-day free trial for a new business phone system and see how X Series empowers your teams with the ability to connect, collaborate and create amazing customer experiences.

• SMS, ChatApp, Video Interaction, Voice

  Create unique and engaging customer experiences at scale using SMS, ChatApp, Video Interaction and Voice APIs. Quickly and easily integrate these APIs into your website and mobile apps or instantly start connecting with customers using the online portal. Start connecting with customers using their preferred methods with SMS notifications, engaging campaigns using ChatApps and rich media, instant video interactions to reinvent field services or automate delivery of new product announcements with the Voice API.

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Chime Voice Connector

  Amazon Chime Voice Connector enables you to carry voice traffic on AWS at a substantial cost savings using SIP trunking. SIP trunking is network-based telephony that can connect to either on-premises or cloud-based phone systems. Amazon Chime Voice Connector provides phone numbers and dial tone. With Amazon Chime Voice Connector, you can also use advanced telephony features without upgrading your telephone system. You can stream audio from your telephone systems to AWS ML/AI services for automated voice analytics or facilitate customer communications through proxy phone sessions.

• Amazon WorkDocs

  Amazon WorkDocs is a fully managed, secure content creation, storage, and collaboration service. With Amazon WorkDocs, you can easily create, edit, and share content, and because it’s stored centrally on AWS, access it from anywhere on any device. Amazon WorkDocs makes it easy to collaborate with others, and lets you easily share content, provide rich feedback, and collaboratively edit documents.

AT&T works with companies to improve the way they collaborate and drive tangible business outcomes in the process. Our focus is on helping companies use voice, collaboration, and contact center technology to fix business issues, take cost out of their business, and drive customer satisfaction. AT&T also provides SD-WAN solutions that can improve your network's agility, provide centralized control, and maximize application performance.

Website
www.business.att.com

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Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps

Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Website
www.avaya.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and aligns activities and resources with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Calabrio is the customer experience intelligence company empowering organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

CallMiner is recognized as a leader in the speech analytics software industry, transforming your customer interactions with conversational insight to drive positive experiences and profound business change. Uniting with our customers and partners, our platform surfaces intelligence captured across your multiple communication channels and compels action that leads to improvement within and beyond the contact center for customer experience, employee performance, compliance, security, fraud and interaction automation.

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Analyze

  Eureka Analyze is a cloud-based customer engagement analytics solution that leverages AI and machine learning to deliver intelligence-at-scale from the voice of your customers and to foster a culture of data driven optimization and compliance

• Alert

  Eureka Alert takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action.

• Coach

  Eureka Coach encourages a culture of performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement

• Visualize

  Eureka Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight and drive change. With a customizable dashboard within Analyze, easily create your visual narrative for all audiences in and beyond the contact center.

• Redact

  Eureka Redact is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.

CenturyLink (NYSE: CTL) is a technology leader delivering edge computing, hybrid-cloud connectivity, adaptive networking and network-embedded security solutions to customers around the world. We are dedicated to empowering people through technology, delivering an exceptional customer experience to ensure people make the most of their digital life and business. Learn more at https://www.centurylink.com/business/voice.html

Website
www.centurylink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• UC&C

  We empower solutions from both the premise and the cloud to drive connectivity, collaboration and communication. We connect, partner and build Voice and UC&C solutions to empower productivity and customer experience.

• CenturyLink Engage®

  CenturyLink Engage is a nationwide cloud communications solution that provides an end-to-end digital experience. Small to medium businesses can shift upfront investment in premises-based PBX equipment to a lower monthly cost-per-user model and buy only the services needed without ongoing license fees. Customers can choose from: Calling, Team (calling, audio/video conferencing plus IM and file sharing) and Call Center. Customers can buy CenturyLink Engage "over-the-top" using their existing internet connectivity, or they can optimize the experience with CenturyLink Internet service. A softphone app for PCs, tablets and smartphones is included to make better collaboration possible from virtually anywhere, any time.

• Contact Center Solutions

  CenturyLink combines key Contact Center network based applications, a robust hosted ACD/IVR/omnichannel platform, an array of premise-based Contact Center offerings, and an expert team of Contact Center consultants to offer a holistic Contact Center solution that can improve customer interactions and drive efficiency for Contact Centers of all shapes and sizes.

• Voice Complete

  CenturyLink Voice Complete delivers a comprehensive, multi-continent communications solution that simplifies how enterprises share calling resources using a single platform, feature set, contract, pricing and standard SLAs. Voice Complete enables you to easily connect locations using either SIP or TDM. The solution provides resiliency, improved call quality and the freedom to select the UC&C solution of your choice, enhancing customers’ experience and increase workforce productivity.

Cisco is thrilled to sponsor Enterprise Connect 2020, and we look forward to sharing how Webex unifies essential tools that enable your workforce to thrive in a distributed environment, without compromising security or privacy. Join us Monday at 12pm when Javed Khan, SVP & GM, Cisco Collaboration, will discuss the future of work for the next normal. Tuesday at 12pm, our CMO, Aruna Ravichandran will speak with three customers about their pivot to remote work. Be sure to check out all our new product resources below and get in touch via chat! Meet less. Connect More. Get **** done.

Website
www.cisco.com/go/enterpriseconnect

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC
• Workspace technology

Products

• Cisco Webex Calling

  Cisco Webex Calling is a business cloud calling application that can reduce operational costs, improve productivity, and increase revenue by helping you migrate your mission-critical business communications to the cloud. When used together with Webex Teams/Meetings and combined with intelligent Webex devices it becomes a central part of a complete enterprise cloud calling and collaboration experience.

• Cisco Webex Meetings

  Webex Meetings is the world’s most popular video conferencing service for the enterprise, offering highly secure integrated audio, video, and content sharing on any device from the Cisco Webex cloud. Cognitive Collaboration features such as Webex Assistant and People Insights bring artificial intelligence to automate meeting tasks and enhance the user experience.

• Cisco Webex Rooms

  In a world with a myriad of technology choices and evolving personal work styles, how do you collaborate and get stuff done at work? It starts with Webex® Rooms. Webex Rooms are purpose-built to help teams collaborate and create together in real time, no matter how far the distance. From local wireless sharing and high-quality video conferencing to intelligent, connected workspaces, Webex Rooms offer rich collaboration experiences to support the needs of your workforce as it evolves. Based on the RoomOS platform, Webex Rooms deliver the same seamless experience in every space and on every device. It's team collaboration without interruption, just inspiration.

• Cisco Webex Contact Center

  It’s time for a new contact center—one that uses innovative technology to help every agent deliver the richest and most personalized experiences to your customers. Cisco Webex Contact Center is a full-featured, omni-channel, native cloud contact center solution for small and midsize contact centers that empowers companies to drive loyalty and lifetime value.

• Cisco Telephone & Headsets

  The workplace is transforming, and organizations need cognitive tools to enable users to get work done seamlessly - either in the office or at home. We're reimagining traditional conferencing with new devices that provide simple and consistent collaboration experiences by leveraging the power of the Webex platform. The new Cisco® Headset 730 is a premium Bluetooth headset for the mobile workforce and desk phones remain the tool of choice for business. Now it’s easier than ever to deploy devices, either on-premises or cloud connected, and we are helping reduce the cost and risk of refreshing with commercial offers (e.g. Collaboration Flex Plan and Webex Hardware as a Service).

Our omnichannel customer engagement solutions power digital-first experiences for leading brands. Infused with AI, machine learning, knowledge and analytics, our award-winning platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email/IM)
• Unified Communications

Products

• eGain Virtual Assistant™

  eGain Virtual Assistant™ is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. The Industry’s most intelligent and robust chatbot, eGain Virtual Assistant not only understands the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement. https://www.egain.com/products/virtual-assistant-software/

• eGain Messaging Hub™

  eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub. https://www.egain.com/messaging-hub/

• eGain Chat™

  eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications. https://www.egain.com/products/chat-software/

• eGain Cobrowse™

  eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. It allows agents to provide high-value, collaborative, realtime service. https://www.egain.com/products/cobrowse/

• eGain Innovation in 30 Days™

  eGain Innovation in 30 Days™is a four week (wall-to-wall) guided innovation program that is safe, easy, and risk-free. A typical client can begin delivering new digital services to customers within days. This disruptive technology offer includes: -Award-winning customer engagement suite with built-in best practices -Safe production pilot in eGain Cloud -Options for easy A/B testing -Guidance to quick business value by eGain experts -Risk-free delivery at no charge with no obligation to buy As part of this program, you also receive executive dashboard reports that connect business metrics to new capabilities and highlight the ROI at scale.

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming. The establishment of EPOS follows the demerge of Sennheiser Communications – the joint venture between Sennheiser Electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. Headquartered in Copenhagen, EPOS is part of Demant, a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications
• Workspace technology

Products

• ADAPT 600 Series

  Maximize focus and productivity anywhere with a headset powered by EPOS AI™ for personal audio with superb call clarity, stereo sound and adaptive ANC. Enjoy a unique UC optimized solution with machine learning enhanced microphone performance. Adaptive ANC helps you regain concentration by monitoring your working environment and adjusts noise reduction accordingly, even reducing wind noise when outdoors so you can work efficiently whatever your situation.

• ADAPT 500 Series

  Cut through the noise and make your presence felt with a headset that keeps you productive in open offices, or on the move. Get clearer calls with the discreet boom arm for excellent speech intelligibility and use ANC in noisy situations to focus. The soft, on-ear wearing style creates all-day comfort and the portable design gives you a handy, stylish, yet business grade audio tool. Make the most of your working day with a headset that adapts to the way you work and boosts your productivity.

• ADAPT 400 Series

  Keep moving, stay focused and be productive with an in-ear, neckband headset that delivers rich, natural sound and ANC whether at work or commuting. Tune into clear business calls anywhere, anytime, with a subtle vibrating neckband that means you’ll never miss a call. Enjoy Active Noise Cancellation that reduces background noise and boosts concentration. From noisy office to airport lounge, ensure you are heard, with noise-cancelling microphones that optimize speech and reduce background noise.

• ADAPT 300 Series

  Stay focused with ANC that reduces background noise, helps you concentrate in busy open offices and boosts productivity on-the-go. Ensure clear business calls with a solution optimized for UC and switch easily between devices as you multitask. Enjoy over-the-ear design and ergonomic ear pads that add noise dampening and long-lasting comfort at work or on your commute. Empower your performance with professional quality and sleek, comfortable design in black or white to suit your style.

• IMPACT 5000

  Experience the impact of a wireless DECT communication hub that delivers rich, natural sound and total flexibility to busy, modern workplaces. Empower your workforce with headsets that pair easily to all devices and boost productivity by creating focus. Discover a new level of superior sound at work, thanks to super wideband audio and exceptional stereo performance. Combined with unique EPOS security features and all-day user comfort you get communication beyond compare.

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect: - A Complete Set of Integrated Capabilities - Leverage Extensive Cloud Expertise - Benefit from a Secure, Reliable, and Scalable Contact Center - Access an Extensive Ecosystem of Partners - Gain a Trusted Partner.

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email/IM)

Products

• Inbound/Outbound/Blended Calling

  Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration. Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations by leveraging Five9 options for automatic dialing modes. Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing, bringing the two together as a unified system.

• Omnichannel

  Five9 Omnichannel enables agents to move seamlessly between web, video, live chat, email, social media, and voice calls all while maintaining the customer journey context — giving your customers a better experience.

• Workforce Optimization

  Five9 workforce Optimization (WFO), powered by industry-leading vendors integrates WFO directly into the Five9 service. This powerful all in one solution provides you with the tools you need for Workforce Management (WFM), Quality Management (QM), Performance Management, and Gamification to keep your agents engaged and your contact center running efficiently.

• Reporting and Analytics

  Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. Use real-time performance metrics to monitor the contact center, manage agents and queues, and respond quickly to changing conditions.

• Integration

  Powerful integration tools from Five9 help you get the most from all of your applications and systems. Five9 allows you to leverage your existing systems using cloud APIs, web connectors and pre-built CRM connectors. You've made an investment in these applications — we help you protect it.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology
• Messaging/SMS

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service? so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Unified Communications

Products

• Genesys Cloud

  An all-in-one contact center solution that connects phone, email, chat and social through one seamless tool.

• Genesys Engage

  Customer experience is the new frontier for maintaining a competitive advantage. A personalized, customer-centric approach across all channels differentiates your brand and builds loyalty. Deliver superior experiences and drive digital transformation at any scale with Genesys Engage, the only omnichannel and multi-cloud customer engagement solution for large-scale businesses.

Engage with a partner known for excellence and platinum level commissions. Gigtel features rich Unified Communications as a Service, Contact Center as a Service and Hosted PBX for Channel or Referral Partners. Our 70 year legacy of providing cutting edge communication solutions has positioned Gigtel as the leading advanced communication solutions platform while offering highest paid commissions, end to end superior customer experience, with the successful history to drive profits for our partners. Quickly scale up growth with minimum fixed cost increases. Partner with a telecommunications leader with over 70 years of satisfying customers’ technology demands. Gigtel.com

Website
www.gigtel.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• Workspace technology
• Messaging/SMS

Products

• Channel Partner

  Channel Partners can now offer the most streamlined, cost-effective UCaaS & CCaaS to meet today’s work challenges—both in-office and remote. Plus, you earn the highest commissions in the industry from a company with over 70 years of delivering superior customer experience.

• Reseller Partner

  For Resellers, Telcos & REMCs, GigTel provides the most advanced & reliable platform backed up by premium grade, end-to-end client support and top tier commissions. Our 70+ year legacy is built on durable, profitable partnerships.

• Referral Partner

  Whether you sell with us or anonymously, be certain your product is Grade A+. Plus, you’ll earn the highest commissions in the industry. It’s the ultimate referral business opportunity.

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security, and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business, and increase loyalty– all in a fast, secure and reliable way.

Website
www.infobip.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• WebRTC
• Messaging/SMS

Products

• Conversations

  Turn Your Contact Center Into a Customer Experience Center. Provide personalized omnichannel support from a single interface with a digital cloud contact center solution.

• Answers

  Always Be Available to Support Your Customers With Chatbots. Deploy AI or keyword chatbots that use the world’s most popular communication channels and provide faster customer support at a lower cost.

• WhatsApp Business

  WhatsApp Business API - Deliver Better Customer Service. Offer always-on support and send useful notification with Infobip as your WhatsApp Business Solution Provider.

Lifesize enables organizations to improve business resiliency and maintain business continuity during periods of uncertainty. Our secure, flexible and durable cloud-based solutions empower employees to work from anywhere, while delivering high levels of workforce productivity and customer satisfaction. As organizations evaluate technology solutions to support emerging business communications requirements, Lifesize is uniquely suited to help accelerate revenue generation by enabling seamless collaboration and consistent customer experiences in an increasingly virtual workplace. Our mission is to enable secure communications across the enterprise, from the contact center to the meeting room, and beyond.

Website
www.lifesize.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Products

• Lifesize Cloud Video Conferencing Solutions

  Accelerate virtual business operations while maintaining customer/employee intimacy. Collaborate Seamlessly. Easily communicate with colleagues and customers in immersive UHD-video and pristine audio quality Deploy Everywhere. Global cloud platform for every room, every device and every person Enhance Productivity. Integrate with critical business apps and third-party services in seconds Infinitely scalable to connect with customers via high definition video (hosted on AWS) The only provider to offer end to end encryption for all calls (1:1 and group calls) Features and integrations designed for the enterprise Highest definition call quality and reliability in the market Seamless experience between office, meeting room, and work from home

• CxEngage Cloud Contact Center Solutions

  Deliver a more consistent customer experience in an increasingly virtual workplace. Engage Rapidly. Rapid, personalized enterprise-grade cloud deployments that you can control Engage Everywhere. Adaptable to the ever-changing needs of your global business Engage with Confidence. Best-in-class customer success program to guarantee your deployment Rapid deployment to any new inbound department in as little as 48 hours Infinitely scalable to handle agent burst capacity globally in a matter of hours (hosted on AWS) Seamless agent experience at work, at home, anywhere Pay-per-use pricing and integrated WFM offers flexibility to optimize agent coverage Integrates seamlessly with your mission critical systems and existing on-prem solutions

• Lifesize Enhances Connectivity with Microsoft Teams and Other Video Collaboration Platforms

  Through a forthcoming cloud-delivered software update, users will be able to connect their laptop to supported Lifesize Icon meeting room systems, leveraging the superior 4K video and audio quality of the room system to join Microsoft Teams, Google Meet, Cisco Webex, BlueJeans and Zoom meetings through a native experience. The new solution harnesses the flexibility of BYOD, bypasses the quality limitations of built-in webcams and audio on desktop and mobile devices, and complements Lifesize’s longstanding SIP and H.323-based interoperability for joining meetings on third-party platforms.

• Whiteboard Sharing with Lifesize Share

  Take whiteboard collaboration beyond the meeting room. Combine Lifesize Share™ with the Kaptivo whiteboard camera system to bring the creativity and flexibility of whiteboarding to your video conferencing experience. Kaptivo attaches to any standard dry-erase whiteboard or glass board, captures real-time whiteboarding sessions and, when paired with Lifesize Share, presents a clear, sharp and accurate digital image to everyone in the meeting or on the call — with no training required and no change to the way you work.

• Lifesize revolutionary new line of 4K conference room systems

  Our line of audio and video conferencing equipment is built for plug-and-play simplicity and designed to connect you with your teams and get out of the way. By connecting our innovative, easy-to-use video conferencing hardware to our award-winning, cloud-based video conferencing app, Lifesize helps turn any space into an instant video meeting room in seconds. HARDWARE AND SOFTWARE TOGETHER By integrating our meeting room systems and cloud service, we enable every person and every conference room with amazing video conferencing. SECURE COMMUNICATION Lifesize uses best-of-breed data centers with independent third-party security and privacy certifications to ensure secure and reliable foundation possible.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Voice Paging/Notification/Intercom
• Messaging/SMS

Service Cloud, the world’s #1 customer service platform, empowers organizations to deliver service from anywhere — from home, the field, or the office. Service employees are equipped to solve any problem with the intelligent productivity tools, unified data, and embedded training needed to deliver fast, scalable service across every channel — whether it’s messaging, chat, phone, self-service, or in-person. Built on a fast, flexible platform, Service Cloud enables Trailblazers to provide world-class service anytime, anywhere.

Website
www.salesforce.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Service Cloud Voice

  Service Cloud Voice, we’re delivering a new solution for contact centers that brings together voice conversations, digital channels and CRM data in real-time for both the agent and supervisor. Voice transcription empowers agents and supervisors to view call and CRM data side-by-side, and Einstein AI can serve up the right knowledge articles and recommended next steps for agents during calls. By offering telephony natively inside of Salesforce, Service Cloud Voice enables easy setup of omni-channel routing capabilities for phone alongside other communication channels to help organizations deliver great service, regardless of call volume.

• Digital Engagement

  Digital Engagement allows every company to have personalized one-to-one conversations with customers on the channels they prefer. From messaging apps — including SMS, Facebook Messenger, WeChat, and WhatsApp — to web chat and social channels — including Twitter, Facebook, Instagram, and YouTube — companies are able to provide consistent service across channels, and do so more efficiently with automation such as chatbots. Because Digital Engagement is native to the Salesforce Platform, your agents will have a 360-degree view of every customer, on every channel, with no more screen switching.

• Einstein for Service

  Einstein for Service makes it easy for companies to automate common customer questions, assist agents with more complex work by making recommendations, deliver time-saving productivity tools, optimize service operations to cross-sell/upsell and with data insights that allow them to take action.

SecureLogix delivers a unified call security and authentication solution to enterprise and contact center markets worldwide. We prevent call attacks, robocalls, spoofing and fraud, and deliver a call identity risk score to help authenticate all inbound callers. We also orchestrate additional data sources and fraud tools in you network, providing a central call authentication hub to help ease operational management pain and decrease costs. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls over the past 20+ years for some of the world's largest corporations and military installations.

Website
www.securelogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Security

Products

• FORCE FIELD Managed Call Security Services

  The Force Field call security managed service combines the power of patented SecureLogix technology with the most experienced call security service team in the business. Our proprietary technology sits at the edge of your voice network and sorts good traffic from bad to reduce unwanted calls and keep your voice network safe and secure from attacks, including telephony denial of service (TDoS), spoofing & impersonation scams, robocalls, spam, harassing callers, toll fraud & call pumping.

• ORCHESTRA ONE Call Authentication Services

  We provide a call authentication hub to quickly verify and authenticate every inbound call with our automated, cloud-based call authentication and spoofing detection service that’s smart, efficient and affordable enough to scale across your entire contact center and enterprise. Orchestra One from SecureLogix dynamically orchestrates multiple zero-cost and low-cost metadata services to authenticate each call at its lowest possible price. Through dynamic orchestration, each call receives its own individual and optimal pathway to authenticate based on: 1) The risk associated with the call (e.g. size of financial transaction, source/destination of call, etc.) and 2) The call data and details availablel at various price points.

• Enterprise Telephony Manager (ETM)

ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for more than 6,200 enterprise customers worldwide, including approximately 80% of the Fortune 500.

Website
www.servicenow.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• ServiceNow Customer Service Management

  Solve your customers’ problems with ServiceNow® Customer Service Management. Bring front, middle, and back offices together for resolving issues permanently by breaking down silos and automating processes across teams using digital workflows. Proactively address customer issues to prevent downtime by monitoring the health of customers’ products and services to identify potential issues. Instantly handle common customer requests with automated solutions that increase the use of self-service. You benefit from increased customer satisfaction, lower costs, and greater service capacity.

Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Schedule a meeting or chat with us to learn more.

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology
• Messaging/SMS

Products

• Talkdesk CX Cloud

  Enterprise-class contact center capability, consumer app simplicity,

• Workforce Engagement Management

  Track and improve agent engagement and productivity to create a better experience for agents and customers.

• Agent Assist

  Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.

• Mobile Agent

  With Mobile Agent you can engage with customers any time, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk.

• Hybrid Cloud

  Combining the best of what private and public clouds have to offer, Talkdesk Hybrid Cloud provides a private cloud tailored to your specific needs, blended with the innovative globally managed Talkdesk platform and its powerful public cloud capabilities.

Tetherfi enables businesses to drive customer & employee happiness by humanising their Digital CX. Rated as Singapore’s fastest going tech start-up, world’s leading enterprises use Tetherfi’s Digital in-app Customer Experience (DiCE) platform for Multi Experience - meeting expectations of today’s fast-paced and time-starved consumers. Tetherfi’s DiCE - on customer side enables businesses to simplify customer journeys through single session contact resolution, seamless transition between virtual & live agents and by digitising everything sales to service. Tetherfi’s DiCE - on employee side enables seamless work from home experiences without compromising on security, compliance or CX.

Website
www.tetherfi.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC
• Workspace technology

Products

• Tetherfi DiCE - Video KYC

  Video KYC eliminates the need for banks to physically reach out to onboard customers anymore. Especially for those in remote areas, Video KYC offers hassle-free onboarding - without delays, discrepancies, or physical contact. You can eliminate drop-offs and frauds, reduce operating costs while ensuring full compliance. The Tetherfi Video KYC Platform integrates web-based real-time communication technology to provide end-to-end digital onboarding experiences for your customers. It can be easily integrated with any of your operational workflows, whether standalone or contact center-specific. Using ML and AI, Tetherfi Video KYC helps create accurate, fast, and fully-secure KYC processes.

• Tetherfi DiCE - Work From Home with Remote Security & Compliance

  Even before the COVID19-led lockdown, call center technology was evolving at a rapid pace to empower agents, supervisors, and other business users to seamlessly interact and deliver exceptional customer experiences. With social distancing becoming a norm, there is pressure on them to remotely monitor and manage customer journeys. With Tetherfi, you can smoothly transition to a fully remote working model in just a few days while maintaining the highest compliance monitoring standards. Your agents & supervisors can work from their location of choice to create unified and proactive customer experiences. With AI & ML-led tracking and alerting, integrated with the agent device camera, you get an unprecedented level of security.

• Tetherfi DiCE - Virtual Banking In-session eSupport / eService

  Tetherfi "Redefines Customer Experience" by integrating its in-app customer engagement platform components with the Tetherfi SDK / API, which allows customers to initiate voice, chat, and video conversations through branded mobile apps, popular messaging platforms, and corporate websites. Its innovative modular architecture simplifies the digital transformation journey for enterprises with agility and cost-efficiency. How can Tetherfi help you become a virtual bank? 1. Digital Onboarding of customers 2. Everything In-App 3. Offer an Omni-Channel and Omni-Present Customer Support 4. Offer High levels of customer engagement 5. Enable better collaboration

• Tetherfi DiCE - Multi-Channel Virtual Assist (Interaction Workflow Engine)

  Tetherfi Multi-Channel Virtual Assist solution s powered by Tetherfi's Interaction Workflow Engine, it's Directed Dialogue, and NLP-based multi channel virtual assist solution provides a conversational customer care experience.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• SIP Trunking Services

Products

• AI/Analytics

  Twilio Flex empowers businesses to build conversational IVRs and bots that work across web and mobile chat, SMS, WhatsApp, and your contact center

• APIs/Integrated Communications
• Audio Conferencing Services/Devices

  Twilio Programmable Voice platform provides API and building blocks to embed audio conference in to web and mobile apps

• Contact Center Systems/Applications

  As the industry's only fully programmable platform, Twilio Flex lets companies deploy Twilio's broad array of channels while giving developers the tools they need to easily create, change or extend any part of the solution. Easily augment your existing contact center with remote agents,new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.

• SIP Trunking Services

  Twilio Elastic SIP Trunking provides Global PSTN connectivity to power contact centers and enterprise phone systems

Unleash the power of the human voice and let it transform your entire customer service environment. At Uniphore, we partner with organizations who understand that customers want new ways to interact. People expect companies to be able to have conversations with them across all mediums, any time and have their voices not only heard, but acted upon. Uniphore has developed an AI-driven, automation-focused platform which delivers Conversational Service Automation (CSA), a new category of solutions aimed at both reducing support costs while dramatically improving customer service. CSA helps enterprises support and engage customers, build loyalty and realize efficiencies.

Website
www.uniphore.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Workspace technology

Products

• auMina - Conversational Automation and Analytics

  What if every conversation, with every agent, is better understood because auMina AI and automation hears everything in real-time? auMina lets you analyze customer-agent conversations and aid decision-making with insights on customer sentiment, compliance, first call resolution and other business metrics. You can enhance sales effectiveness and customer service experience. Benefit from rich conversational automation & analytics to listen to voice of customers and enhance customer satisfaction. auMina lets you mine customers’ conversation data and empower business analysts with actionable insights, measure and continuously improve business results and provide key metrics for customer facing teams to enhance customer service experience.

• akeira - Conversational Assistant

  Uniphore digital agent akeira does everything a human shouldn’t. So, humans can focus of more valuable tasks and do what they do best – empathize with customers. akeira™ is backed by real-time customer analytics to drive efficient conversations for supporting sales & customer service. It is designed with a premium self-service interface offering a human-like conversational experience, making transactional interactions seamless. akeira can be implemented via any of the platforms viz. web, app or IVR. Business benefits of akeira include reducing the volume of calls to high cost support channels, lowering customer churn rate, providing high-quality answers, improving customer satisfaction, ensuring greater call routing accuracy and shortening average call duration

• amVoice - Conversational Security

  Resolving customer queries in minimal time is a customer service imperative. A key strategy is to minimize the time taken for customer authentication. amVoice™ from Uniphore is a secure and automated identity verification system that uses an individual’s unique voice biometrics for authentication, assuring maximum protection against identity theft and fraud. Only amVoice captures over 30 parameters of an individual’s voice (including frequencies inaudible to the human ear), irrespective of access device and language. It’s a more secure and effective method than fingerprints. The result? Faster authentication and a dramatic reduction in pay-outs by the organization.

Today, the office comes to you, not the other way around. Collaboration services help employees work together on different ends of the building or the world. Web conferencing tools make remote teams feel like they are right at the table with you. But these business communications tools are only as good as the network they run on. If yours is outdated or can not handle the traffic, your experience and your business can fall behind. With our business communications solutions, you all have the technologies and services you need to help employees and partners communicate and collaborate more effectively.

Website
enterprise.verizon.com/products/business-communications

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Vision Point Systems was founded as an IVR company in the age of Hardware PBXs, T1s, Dialogic boards and proprietary coding environments. As technology has evolved so have we. We joined forces as a Twilio consulting partner in 2013, and have delivered some amazing Twilio-powered solutions since then. Over the years, we have developed a mass of experience designing, building, and supporting enterprise process management systems and contact centers for some of the largest government agencies and Fortune 500 companies, featuring one of our other partner technology companies - Appian.

Website
ses.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email/IM)
• Unified Communications

Voci is committed to delivering innovative solutions that enable you to develop voice data applications designed for the contact center. Our GPU-accelerated, deep machine learning speech technologies feature open APIs that integrate easily with multiple audio sources, telephony providers, and call recording technologies. They provide best-in-class transcription accuracy with the lowest total operating cost available in the market.

Website
www.vocitec.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• V-Spark

  V-Spark is an all-inclusive application that enables clients to visualize their audio using state-of-the-art speech recognition and speech exploration.

• V-Blaze

  Voci’s patented, highly accurate speech-to-text technology uses GPU acceleration to process .process audio at a factor of 700x (700 audio hrs in 1 hr), per single hardware instance. Now you can easily and cost-effectively analyze 100% of your calls!

Now part of OpenText, XMedius is a leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud communications solutions enable businesses to benefit from secure and unified communication, as well as to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. XMedius serves businesses, enterprises and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.

Website
www.xmedius.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Voicemail/Unified Messaging

Products

• CX-E Voice

  OpenText™ CX-E Voice brings next generation voice applications to any communications environment - Unified Messaging, Transcription, Personal Assistant, Call Center, Speech-enabled Directory and Automated Attendant, Secure Voicemail, IVR, Outbound Call and Text Campaigns. It doesn’t matter if IT departments have deployed Avaya, Cisco, Google, Microsoft, Mitel , NEC or other vendors’ solutions, and whether they’re on-premises, cloud, or hybrid. CX-E’s industry-leading UC interoperability allows IT departments to dramatically expand what their systems can do without the massive cost of ripping and replacing existing PBX and email infrastructure.

• XM Fax

  Fax over IP (FoIP) software or cloud solution that replaces the need for traditional fax machines, as well as the dedicated lines, paper, ink, and maintenance associated with them. It improves productivity for organizations by allowing users to send and receive sensitive data directly from their PCs, laptops, mobile devices, and multifunction printers (MFPs) from anywhere, at any time. It is available in on-premises, Hybrid and cloud deployments.

• XM SendSecure

  Collaborative file exchange platform available in the Cloud and On-Premises. It allows users to upload text, audio, or video files of up to 5 Terabytes in size into an ephemeral SafeBox where file transfers take place. Files are automatically scanned with antivirus software and two- factor authentication and double encryption ensure the highest level of data protection in transit to recipients. Receiving files doesn’t require a user account, but recipients are authenticated via a one-time code received via an SMS, an automated voice call or an email. Once the SafeBox is closed, it automatically generates a signed audit record.

• CX-E TeamQ

  Call Center solution supporting up to 50 teams and 250 agents with no CTI connection required on the phone system. Bridging the gap between bare-bones hunt groups and expensive full contact centers, CX-E TeamQ is designed for small teams. TeamQ integrates with all major phones systems, delivering Automatic Call Distribution (ACD), Uniform Call Distribution (UCD), agent desktop control, supervisor interface, call recording, reports and more.

• OpenText Qfiniti

  OpenText™ Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities. By automatically delivering relevant, accessible and actionable customer intelligence, organizations better understand customer interactions and can deliver outstanding service across the globe.

Bandwidth provides SIP, 911, and messaging for cloud platforms. We’re a Tier-1 voice carrier with our own nationwide network, and our entire platform is wrapped in software. This powerful combination gives our enterprise customers the ability to automate and modernize their underlying telephony services, while easing common migration pains. Product owners and developers can also embed Bandwidth’s VoIP, messaging, and 911 services directly via our flexible APIs. With 20+ years of industry experience, our award-winning support teams help Fortune 1,000 businesses like yours solve complex communications problems every day.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email/IM)

Products

• NEW! Bandwidth Duet for Microsoft Teams

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Enterprise Cloud—BYOC Solutions for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Zoom, Genesys, Amazon Connect, and more.

• Communications APIs—Voice, Messaging, 2FA, WebRTC & Emergency Calling

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access—Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our 48-state CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive coverage in the US and Canada, with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help simplify your business, with automated phone number ordering, porting, 911 location management, and messaging enablement.

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Website
www.microsoft.com/en-us

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• 8x8 Video Meetings

  It’s a video conferencing cloud solution that allows users to easily schedule, start or join audio and HD video conferencing from any device or room without the need to register OR download software! With one click users can start or join a meeting from any device or room. 8x8 Video Meetings is optimized for use with Google Chrome or Firefox (WebRTC enabled browsers) or via the newly created desktop, mobile apps and calendar integration plug-ins for any OS, device and browser. The solution can also be easily paired with video conferencing enabled rooms and huddle spaces through 8x8 Meeting Rooms.

• 8x8 Meeting Rooms

  8x8 Meeting Rooms is a new video conferencing solution addon that lets users easily join an 8x8 Video Meetings from a physical space such as a huddle or conference room. 8x8 Meeting Rooms uses standard video conferencing equipment configured for the room to let hosts and participants easily connect to 8x8 Video Meetings. The solution eliminates frustrating setup and to let you focus on your meeting.

• X Series

  8x8 X Series is transforming business communications with voice, video, chat, contact center and enterprise-class API solutions integrated into one, AI-driven global cloud communications platform. With service plans designed for specific roles, choose and pay only for the capabilities needed today with the ability to easily add new communication channels and features when required. Get started with Video Meetings for free or start a 30-day free trial for a new business phone system and see how X Series empowers your teams with the ability to connect, collaborate and create amazing customer experiences.

• SMS, ChatApp, Video Interaction, Voice

  Create unique and engaging customer experiences at scale using SMS, ChatApp, Video Interaction and Voice APIs. Quickly and easily integrate these APIs into your website and mobile apps or instantly start connecting with customers using the online portal. Start connecting with customers using their preferred methods with SMS notifications, engaging campaigns using ChatApps and rich media, instant video interactions to reinvent field services or automate delivery of new product announcements with the Voice API.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology
• Messaging/SMS

Engage with a partner known for excellence and platinum level commissions. Gigtel features rich Unified Communications as a Service, Contact Center as a Service and Hosted PBX for Channel or Referral Partners. Our 70 year legacy of providing cutting edge communication solutions has positioned Gigtel as the leading advanced communication solutions platform while offering highest paid commissions, end to end superior customer experience, with the successful history to drive profits for our partners. Quickly scale up growth with minimum fixed cost increases. Partner with a telecommunications leader with over 70 years of satisfying customers’ technology demands. Gigtel.com

Website
www.gigtel.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• Workspace technology
• Messaging/SMS

Products

• Channel Partner

  Channel Partners can now offer the most streamlined, cost-effective UCaaS & CCaaS to meet today’s work challenges—both in-office and remote. Plus, you earn the highest commissions in the industry from a company with over 70 years of delivering superior customer experience.

• Reseller Partner

  For Resellers, Telcos & REMCs, GigTel provides the most advanced & reliable platform backed up by premium grade, end-to-end client support and top tier commissions. Our 70+ year legacy is built on durable, profitable partnerships.

• Referral Partner

  Whether you sell with us or anonymously, be certain your product is Grade A+. Plus, you’ll earn the highest commissions in the industry. It’s the ultimate referral business opportunity.

A recognized market leader in Unified Communications and Collaboration, LogMeIn has the industry’s most comprehensive portfolio of UCC solutions that create simpler, more intelligent ways for people to meet, connect, market, sell and train, to deepen relationships and drive better outcomes. These include award-winning products under the GoTo portfolio brand, such as GoToMeeting, GoToWebinar, Grasshopper, GoToConnect and GoToRoom solutions. LogMeIn’s combined UCC products support over 28 million users per month, with over 1.5 billion conferencing minutes a month contributing to over 8 million meetings per month, and nearly 20 billion voice minutes per year.

Website
www.goto.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Products

• GoToConnect

  GoToConnect has everything your business needs to run completely virtually - from cloud-based business phones (VoIP), to video conferencing, text and chat. Employees can collaborate seamlessly through a single browser, desktop or mobile application, to stay productive and connected from anywhere. IT manages one budget-friendly cloud VoIP and meeting solution, deployable from any device. All backed and supported by GoTo - the most trusted brand in collaboration.

• GoToMeeting

  GoToMeeting provides a fast, easy and reliable online meeting solution designed to power workforce productivity. Build better relationships and drive business outcomes by meeting face to face, sharing presentations and chatting with colleagues all with the click of a button.

• GoToRoom

  Modernizing your business starts with the tools that your employees use to collaborate and get work done. Video conference rooms are becoming a staple in offices around the world. But when it comes time for finding the right solution to fit your business’ needs, the vast selection can be overwhelming. GoToRoom is the easy, effective & affordable room solution that supports your teams’ today and scales with your organization tomorrow.

• GoToWebinar

  GoToWebinar erases the hassle from webinars. No matter your goal or skill level, you’ll quickly see why so many love GoToWebinar. Go from preparing a webinar to presenting in fewer steps – and have a lot of fun along the way. Get everything you need for great webinars – and nothing you don’t. We offer flexible webinar modes, interactive features, insightful analytics, powerful integrations and more.

• GoToTraining

  GoToTraining is the simplest answer to online learning, with the most reliable features to help you before, during and after your sessions. When your reputation is on the line, you need a solution you and your audience can rely on. Get superior audio and video quality and the reliability you can't find anywhere else.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Voice Paging/Notification/Intercom
• Messaging/SMS

Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. As one of the best providers in more than 140 countries and regions, Yealink ranks No.1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Leadership Award Report, Frost & Sullivan, 2018). Any queries please contact us at [email protected]

Website
www.yealink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• IP PBXs/IP Telephony/Desk Phones
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• VC210 Teams Edition

  Designed for small space collaboration and with Microsoft Teams built-in, the VC210 works with the Yealink speakerphone CP900 to deliver a native Teams meeting experience by delivering plug-and-play simplicity, premium audio and video quality, all the while connecting with either a touch screen or a display.

• MVC300

  The Yealink MVC300 Room System delivers a native Microsoft Teams Rooms meeting experience. Designed for focus and small meeting rooms, Yealink MVC300 Room System is a complete solution contains touch console, content sharing unit, audio and video peripherals, and mini-PC. Conbining both microphone and speaker, Yealink speakerphone CP900 offers HD voice and premium full-duplex experience via its built in 6 MEMS microphone arrays and Yealink Noise Proof Technology. Based on face recognition, Yealink camera UVC30 supports auto framing therefore users are free from PTZ control. Its ultra HD 4K resolution and extra 120° large field of view make a face to face meeting possible.

• T58A

  Premium Phone for Microsoft Teams ? Optima HD voice, HAC Handset ? 7" 1024 x 600 capacitive adjustable touch screen ? Yealink Noise Proof Technology ? Built-in Bluetooth 4.2 and dual band 2.4G/5G Wi-Fi ? 2 USB 2.0 ports, supports USB headset ? Dual-port Gigabit Ethernet, PoE support ? Supports expansion modules (Only for Skype for Business) ? Based on Android OS, upgradability of firmware to Teams or SfB edition

• CP960 Conference Phone

  ? Optimal HD Voice, full duplex technology ? 5” 720x1280 multi-touch screen, modern interface ? Yealink Noise Proof Technology ? 20-foot (6-meter) and 360-degree microphone pickup range ? Built-in Bluetooth 4.0 and dual band 2.4G/5G Wi-Fi ? Connect to PC via USB Micro-B port (Only for Skype for Business) ? Based on Android OS, upgradability of firmware to Teams or SfB edition

• T55A

  Entry-level Phone for Microsoft Teams ? Optima HD voice, HAC Handset ? 4.3" 480 x 272 capacitive touch screen ? Yealink Noise Proof Technology ? 1 USB 2.0 port for USB headsets, Bluetooth dongle and Wi-Fi dongle ? Dual-port Gigabit Ethernet, PoE support ? Wall mountable ? Based on Android OS, upgradability of firmware to Teams or SfB edition

Zoom brings teams together to get more done in a frictionless and secure video environment. Our easy, reliable, and innovative video-first UC platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference room systems. Join us on Wednesday, August 5th, at 2:45 ET when Harry Moseley, Global CIO of Zoom, discusses the Future of Work and showcases new features that help schools, healthcare professionals, and enterprise teams stay connected.

Website
zoom.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Products

• Zoom Meetings & Chat

  Zoom Meetings provide HD video, audio, and content sharing across mobile, desktops, telephones, and conference room systems. Easy, reliable, and secure to host and join, Zoom features cloud/local recording (with transcripts), video breakout rooms, screen sharing with co-annotation, and other powerful collaboration tools to help your team get more done. Persistent, cross-platform chat enables Zoom users to chat and share files 1-1 or in groups. Chat can be encrypted for HIPAA compliance. Click “Meet with Video” from any chat to start an instant video meeting. Streamline workflows with integrations for critical tools like Slack, Microsoft Teams, and Salesforce.

• Zoom Phone

  Zoom Phone is a cloud phone system available as an add-on to Zoom’s platform. Support for inbound and outbound calling through the public switched telephone network (PSTN) and seamlessly integrated telephony features enable customers to replace their existing PBX solution and consolidate all of their business communication and collaboration requirements into their favorite video platform. Zoom Phone is currently available in 18 countries; and through bring-your-own-carrier is also available globally.

• Zoom Video Webinars

  In Zoom Video Webinars, up to 100 video panelists can present with video, audio, and screen sharing with up to 10,000 view-only attendees. These webinars feature registration options (with reminder and follow-up emails), reporting, Q/A, polling, raise hand, and MP4/M4A recording (with transcripts). Zoom Video Webinars can stream to YouTube and Facebook Live to reach an unlimited live audience.

• Conference Rooms and Workspaces - Zoom Rooms & Conference Room Connector

  Zoom Rooms is Zoom’s software-based conference room system that outfits conference, huddle, and training rooms, as well as executive offices, clinics, and classrooms with HD video and audio conferencing, wireless content sharing, and integrated calendaring. Zoom Rooms Scheduling Displays allow you to see upcoming meetings and schedule meetings on-the-fly, and Digital Signage, another Zoom Rooms extension, enables you to display content anywhere in your organization - hallways, lobbies, gyms, cafeterias, and more. Zoom’s Conference Room Connector brings traditional SIP/H.323 room systems from Polycom, Cisco, and others into the Zoom cloud to leverage existing hardware investments.

• App Marketplace

  The Zoom App Marketplace brings together integrations built by Zoom and third-party developers, making it easy for customers and developers to extend Zoom’s product portfolio with new functionalities. Apps in Zoom’s marketplace are fully vetted by Zoom for security and user experience. The marketplace features apps and bots from companies such as HubSpot, LinkedIn, Microsoft Teams, and Slack.

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Chime Voice Connector

  Amazon Chime Voice Connector enables you to carry voice traffic on AWS at a substantial cost savings using SIP trunking. SIP trunking is network-based telephony that can connect to either on-premises or cloud-based phone systems. Amazon Chime Voice Connector provides phone numbers and dial tone. With Amazon Chime Voice Connector, you can also use advanced telephony features without upgrading your telephone system. You can stream audio from your telephone systems to AWS ML/AI services for automated voice analytics or facilitate customer communications through proxy phone sessions.

• Amazon WorkDocs

  Amazon WorkDocs is a fully managed, secure content creation, storage, and collaboration service. With Amazon WorkDocs, you can easily create, edit, and share content, and because it’s stored centrally on AWS, access it from anywhere on any device. Amazon WorkDocs makes it easy to collaborate with others, and lets you easily share content, provide rich feedback, and collaboratively edit documents.

Avocor, the world's fastest-growing display company, a leader in creating interactive displays that enable companies and classrooms of all sizes to communicate and collaborate more effectively. Avocor works closely with UC leaders, including Zoom, Microsoft, Lenovo, Logitech, Intel and Crestron to create superior, seamless solutions for teams to collaborate, create, communicate and simply get more done.

Website
www.avocor.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems

Comcast Business has the largest IP network in the nation, serving the needs of small business through large enterprise customers. Technology solutions range from fast, reliable Ethernet and Internet connectivity to voice, video, and Managed Solutions. Comcast Business is powered by an advanced Gig-ready network and 24/7 technical support. Comcast Business offers robust Ethernet, SD-WAN and voice solutions that provide a high-performance backbone that helps organizations securely manage growth and drive application performance. Learn more at business.comcast.com/enterprise.

Website
www.business.comcast.com/enterprise

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Unified Communications

Products

• Managed/Hosted/Cloud(UCaaS)

  Manged Voice, Business VoiceEdge

• Internet of Things

  MachineQ

• Security

  DNS Filtering, DDos Mitigation, Firewalls, Next Generation Firewalls

• SIP Trunking

  SIP

• Unified Communications

  Managed Voice, Business VoiceEdge, Mobility

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Text-based Messaging (email/IM)
• Messaging/SMS

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• PortData Validate

  PortData Validate is the nation’s authoritative service for businesses that need to quickly and accurately determine the current service provider and porting history of a phone number in their assessment of a customer's identity. Today, businesses rely on the phone number as “the” personal identifier to help protect consumers, assess risk and mitigate fraud. With more than 600K porting transactions daily in the U.S. alone, PortData Validate is the simple, seamless and secure way to make sure that businesses are not counting on old phone number data to make new determinations on whether or not to approve a transaction or release information.

• TruReach Certify

  TruReach Certify is a market leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally.

Lenovo (HKSE: 992)(ADR: LNVGY) is a US$50 billion Fortune Global 500 company, with 57,000 employees and operating in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the worlds most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation to create better experiences and opportunities for millions of customers around the world.

Website
www.lenovo.com/thinksmart

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Security
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems
• Workspace technology

Products

• ThinkSmart Hub 500

  With ThinkSmart Hub 500 for Microsoft Teams Rooms, meetings have never been more productive. Easy to deploy and use, this all-in-one meeting room device is the key to efficiency. It’s also scalable across room sizes and brings out the best Microsoft Teams experience. Start on time, every time with one tap. Share content quickly and easily. Hear what everyone says, loud and clear. The device is also easy to deploy and maintain, thanks to ThinkSmart Manager facilitating setup, configuration, monitoring, metrics, and more.

• ThinkSmart View

  Unlock the workday’s full potential. Unleash your PC’s ultimate productivity. ThinkSmart View is a collaborative smart device that works from an individual’s workspace, tackling administrative tasks that waste a PC’s resources. The device works with a PC to “divide and conquer” so you can simultaneously use your PC for productivity and ThinkSmart View for administrative tasks. Think of it as a personal productivity assistant for the workplace.

• ThinkSmart Manager

  Manage all ThinkSmart devices from a single console. ThinkSmart Manager makes the day-to-day management of all your ThinkSmart devices simplified, automated, and centralized, freeing up your IT professionals for the more important work at hand.

• Smart Office Professional Services

  Personalized services to maximize results. Our trained service providers are on hand to help you in every step of the process. From finding the perfect equipment for your needs to setting up custom builds for your organization, we're here to help.

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work.

Website
www.newline-interactive.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Workspace technology

Products

• Newline IP Series

  The latest wave in technology brings you more effective with stronger network security. The IP Series brings you better, secure meetings in an all-in-one package. Never worry again about your system being vulnerable. Get right to work with a Linux-based operating system that keeps root access to your network out of reach while staying easy for anyone to use. Navigate to what you need with ease, on an vivid, commercial-grade screen that feels as natural as writing on paper. Advanced touch technology and a capacitive touch system makes interacting with the display more seamless than ever. Connect your team to the world without compromising sensitive information.

• NT Series

  The NT Series is a non-touch display that brings your presentations to life in vivid Ultra-High Definition (4K) resolution. Focus on just the tools you need to succeed in your organization without paying more for features you won’t use. Wirelessly cast to the screen from any mobile device, tablet, desktop, or laptop. Whether you use Windows, Mac, or Chrome, the NT Series lets you share your screen through a wireless connection or through the multiple I/O ports built into the panel. Access your files on your preferred Cloud storage system right on the display. Rediscover the simplicity of real innovation with the new NT Series.

• New X Series

  Take your collaboration to the next level with our reinvented award-winning X Series. A Linux-based OS that keeps your touch display and your network secure, and your ideas safe. With a sleeker design, and integrated 4K camera and noise-cancelling microphone, the new X Series connects you to the world. Write over anything on the screen. Connect wirelessly to the display to share your screen or access your Cloud storage and save files directly there. Enhance meetings on a display that is fast to load and makes getting to work more efficient. Use the UC software of your choice to stay in touch with remote teams.

• RS+ Series

  Bring your campus to life with the RS+ Series. With interactive flat panels, classrooms, lecture halls, and labs become more interactive by actively engaging students. Prepare students for life after academia with the RS+ Series, which leads the industry in brightness, clarity, and innovation. Object recognition technology recognizes when you are using a stylus or your finger, and switches between annotation modes based on how you are interacting with the display. Wirelessly cast to the display or access documents saved in Cloud storage, all with a seamless and easy to navigate user interface that requires no training to use. The RS+ Series gives you the freedom to empower your campus.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• 8x8 Video Meetings

  It’s a video conferencing cloud solution that allows users to easily schedule, start or join audio and HD video conferencing from any device or room without the need to register OR download software! With one click users can start or join a meeting from any device or room. 8x8 Video Meetings is optimized for use with Google Chrome or Firefox (WebRTC enabled browsers) or via the newly created desktop, mobile apps and calendar integration plug-ins for any OS, device and browser. The solution can also be easily paired with video conferencing enabled rooms and huddle spaces through 8x8 Meeting Rooms.

• 8x8 Meeting Rooms

  8x8 Meeting Rooms is a new video conferencing solution addon that lets users easily join an 8x8 Video Meetings from a physical space such as a huddle or conference room. 8x8 Meeting Rooms uses standard video conferencing equipment configured for the room to let hosts and participants easily connect to 8x8 Video Meetings. The solution eliminates frustrating setup and to let you focus on your meeting.

• X Series

  8x8 X Series is transforming business communications with voice, video, chat, contact center and enterprise-class API solutions integrated into one, AI-driven global cloud communications platform. With service plans designed for specific roles, choose and pay only for the capabilities needed today with the ability to easily add new communication channels and features when required. Get started with Video Meetings for free or start a 30-day free trial for a new business phone system and see how X Series empowers your teams with the ability to connect, collaborate and create amazing customer experiences.

• SMS, ChatApp, Video Interaction, Voice

  Create unique and engaging customer experiences at scale using SMS, ChatApp, Video Interaction and Voice APIs. Quickly and easily integrate these APIs into your website and mobile apps or instantly start connecting with customers using the online portal. Start connecting with customers using their preferred methods with SMS notifications, engaging campaigns using ChatApps and rich media, instant video interactions to reinvent field services or automate delivery of new product announcements with the Voice API.

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Chime Voice Connector

  Amazon Chime Voice Connector enables you to carry voice traffic on AWS at a substantial cost savings using SIP trunking. SIP trunking is network-based telephony that can connect to either on-premises or cloud-based phone systems. Amazon Chime Voice Connector provides phone numbers and dial tone. With Amazon Chime Voice Connector, you can also use advanced telephony features without upgrading your telephone system. You can stream audio from your telephone systems to AWS ML/AI services for automated voice analytics or facilitate customer communications through proxy phone sessions.

• Amazon WorkDocs

  Amazon WorkDocs is a fully managed, secure content creation, storage, and collaboration service. With Amazon WorkDocs, you can easily create, edit, and share content, and because it’s stored centrally on AWS, access it from anywhere on any device. Amazon WorkDocs makes it easy to collaborate with others, and lets you easily share content, provide rich feedback, and collaboratively edit documents.

AT&T works with companies to improve the way they collaborate and drive tangible business outcomes in the process. Our focus is on helping companies use voice, collaboration, and contact center technology to fix business issues, take cost out of their business, and drive customer satisfaction. AT&T also provides SD-WAN solutions that can improve your network's agility, provide centralized control, and maximize application performance.

Website
www.business.att.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps

Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Website
www.avaya.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Bandwidth provides SIP, 911, and messaging for cloud platforms. We’re a Tier-1 voice carrier with our own nationwide network, and our entire platform is wrapped in software. This powerful combination gives our enterprise customers the ability to automate and modernize their underlying telephony services, while easing common migration pains. Product owners and developers can also embed Bandwidth’s VoIP, messaging, and 911 services directly via our flexible APIs. With 20+ years of industry experience, our award-winning support teams help Fortune 1,000 businesses like yours solve complex communications problems every day.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email/IM)

Products

• NEW! Bandwidth Duet for Microsoft Teams

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Enterprise Cloud—BYOC Solutions for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Zoom, Genesys, Amazon Connect, and more.

• Communications APIs—Voice, Messaging, 2FA, WebRTC & Emergency Calling

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access—Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our 48-state CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive coverage in the US and Canada, with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help simplify your business, with automated phone number ordering, porting, 911 location management, and messaging enablement.

CenturyLink (NYSE: CTL) is a technology leader delivering edge computing, hybrid-cloud connectivity, adaptive networking and network-embedded security solutions to customers around the world. We are dedicated to empowering people through technology, delivering an exceptional customer experience to ensure people make the most of their digital life and business. Learn more at https://www.centurylink.com/business/voice.html

Website
www.centurylink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• UC&C

  We empower solutions from both the premise and the cloud to drive connectivity, collaboration and communication. We connect, partner and build Voice and UC&C solutions to empower productivity and customer experience.

• CenturyLink Engage®

  CenturyLink Engage is a nationwide cloud communications solution that provides an end-to-end digital experience. Small to medium businesses can shift upfront investment in premises-based PBX equipment to a lower monthly cost-per-user model and buy only the services needed without ongoing license fees. Customers can choose from: Calling, Team (calling, audio/video conferencing plus IM and file sharing) and Call Center. Customers can buy CenturyLink Engage "over-the-top" using their existing internet connectivity, or they can optimize the experience with CenturyLink Internet service. A softphone app for PCs, tablets and smartphones is included to make better collaboration possible from virtually anywhere, any time.

• Contact Center Solutions

  CenturyLink combines key Contact Center network based applications, a robust hosted ACD/IVR/omnichannel platform, an array of premise-based Contact Center offerings, and an expert team of Contact Center consultants to offer a holistic Contact Center solution that can improve customer interactions and drive efficiency for Contact Centers of all shapes and sizes.

• Voice Complete

  CenturyLink Voice Complete delivers a comprehensive, multi-continent communications solution that simplifies how enterprises share calling resources using a single platform, feature set, contract, pricing and standard SLAs. Voice Complete enables you to easily connect locations using either SIP or TDM. The solution provides resiliency, improved call quality and the freedom to select the UC&C solution of your choice, enhancing customers’ experience and increase workforce productivity.

Cisco is thrilled to sponsor Enterprise Connect 2020, and we look forward to sharing how Webex unifies essential tools that enable your workforce to thrive in a distributed environment, without compromising security or privacy. Join us Monday at 12pm when Javed Khan, SVP & GM, Cisco Collaboration, will discuss the future of work for the next normal. Tuesday at 12pm, our CMO, Aruna Ravichandran will speak with three customers about their pivot to remote work. Be sure to check out all our new product resources below and get in touch via chat! Meet less. Connect More. Get **** done.

Website
www.cisco.com/go/enterpriseconnect

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC
• Workspace technology

Products

• Cisco Webex Calling

  Cisco Webex Calling is a business cloud calling application that can reduce operational costs, improve productivity, and increase revenue by helping you migrate your mission-critical business communications to the cloud. When used together with Webex Teams/Meetings and combined with intelligent Webex devices it becomes a central part of a complete enterprise cloud calling and collaboration experience.

• Cisco Webex Meetings

  Webex Meetings is the world’s most popular video conferencing service for the enterprise, offering highly secure integrated audio, video, and content sharing on any device from the Cisco Webex cloud. Cognitive Collaboration features such as Webex Assistant and People Insights bring artificial intelligence to automate meeting tasks and enhance the user experience.

• Cisco Webex Rooms

  In a world with a myriad of technology choices and evolving personal work styles, how do you collaborate and get stuff done at work? It starts with Webex® Rooms. Webex Rooms are purpose-built to help teams collaborate and create together in real time, no matter how far the distance. From local wireless sharing and high-quality video conferencing to intelligent, connected workspaces, Webex Rooms offer rich collaboration experiences to support the needs of your workforce as it evolves. Based on the RoomOS platform, Webex Rooms deliver the same seamless experience in every space and on every device. It's team collaboration without interruption, just inspiration.

• Cisco Webex Contact Center

  It’s time for a new contact center—one that uses innovative technology to help every agent deliver the richest and most personalized experiences to your customers. Cisco Webex Contact Center is a full-featured, omni-channel, native cloud contact center solution for small and midsize contact centers that empowers companies to drive loyalty and lifetime value.

• Cisco Telephone & Headsets

  The workplace is transforming, and organizations need cognitive tools to enable users to get work done seamlessly - either in the office or at home. We're reimagining traditional conferencing with new devices that provide simple and consistent collaboration experiences by leveraging the power of the Webex platform. The new Cisco® Headset 730 is a premium Bluetooth headset for the mobile workforce and desk phones remain the tool of choice for business. Now it’s easier than ever to deploy devices, either on-premises or cloud connected, and we are helping reduce the cost and risk of refreshing with commercial offers (e.g. Collaboration Flex Plan and Webex Hardware as a Service).

Comcast Business has the largest IP network in the nation, serving the needs of small business through large enterprise customers. Technology solutions range from fast, reliable Ethernet and Internet connectivity to voice, video, and Managed Solutions. Comcast Business is powered by an advanced Gig-ready network and 24/7 technical support. Comcast Business offers robust Ethernet, SD-WAN and voice solutions that provide a high-performance backbone that helps organizations securely manage growth and drive application performance. Learn more at business.comcast.com/enterprise.

Website
www.business.comcast.com/enterprise

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Unified Communications

Products

• Managed/Hosted/Cloud(UCaaS)

  Manged Voice, Business VoiceEdge

• Internet of Things

  MachineQ

• Security

  DNS Filtering, DDos Mitigation, Firewalls, Next Generation Firewalls

• SIP Trunking

  SIP

• Unified Communications

  Managed Voice, Business VoiceEdge, Mobility

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology
• Messaging/SMS

Engage with a partner known for excellence and platinum level commissions. Gigtel features rich Unified Communications as a Service, Contact Center as a Service and Hosted PBX for Channel or Referral Partners. Our 70 year legacy of providing cutting edge communication solutions has positioned Gigtel as the leading advanced communication solutions platform while offering highest paid commissions, end to end superior customer experience, with the successful history to drive profits for our partners. Quickly scale up growth with minimum fixed cost increases. Partner with a telecommunications leader with over 70 years of satisfying customers’ technology demands. Gigtel.com

Website
www.gigtel.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• Workspace technology
• Messaging/SMS

Products

• Channel Partner

  Channel Partners can now offer the most streamlined, cost-effective UCaaS & CCaaS to meet today’s work challenges—both in-office and remote. Plus, you earn the highest commissions in the industry from a company with over 70 years of delivering superior customer experience.

• Reseller Partner

  For Resellers, Telcos & REMCs, GigTel provides the most advanced & reliable platform backed up by premium grade, end-to-end client support and top tier commissions. Our 70+ year legacy is built on durable, profitable partnerships.

• Referral Partner

  Whether you sell with us or anonymously, be certain your product is Grade A+. Plus, you’ll earn the highest commissions in the industry. It’s the ultimate referral business opportunity.

A recognized market leader in Unified Communications and Collaboration, LogMeIn has the industry’s most comprehensive portfolio of UCC solutions that create simpler, more intelligent ways for people to meet, connect, market, sell and train, to deepen relationships and drive better outcomes. These include award-winning products under the GoTo portfolio brand, such as GoToMeeting, GoToWebinar, Grasshopper, GoToConnect and GoToRoom solutions. LogMeIn’s combined UCC products support over 28 million users per month, with over 1.5 billion conferencing minutes a month contributing to over 8 million meetings per month, and nearly 20 billion voice minutes per year.

Website
www.goto.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Products

• GoToConnect

  GoToConnect has everything your business needs to run completely virtually - from cloud-based business phones (VoIP), to video conferencing, text and chat. Employees can collaborate seamlessly through a single browser, desktop or mobile application, to stay productive and connected from anywhere. IT manages one budget-friendly cloud VoIP and meeting solution, deployable from any device. All backed and supported by GoTo - the most trusted brand in collaboration.

• GoToMeeting

  GoToMeeting provides a fast, easy and reliable online meeting solution designed to power workforce productivity. Build better relationships and drive business outcomes by meeting face to face, sharing presentations and chatting with colleagues all with the click of a button.

• GoToRoom

  Modernizing your business starts with the tools that your employees use to collaborate and get work done. Video conference rooms are becoming a staple in offices around the world. But when it comes time for finding the right solution to fit your business’ needs, the vast selection can be overwhelming. GoToRoom is the easy, effective & affordable room solution that supports your teams’ today and scales with your organization tomorrow.

• GoToWebinar

  GoToWebinar erases the hassle from webinars. No matter your goal or skill level, you’ll quickly see why so many love GoToWebinar. Go from preparing a webinar to presenting in fewer steps – and have a lot of fun along the way. Get everything you need for great webinars – and nothing you don’t. We offer flexible webinar modes, interactive features, insightful analytics, powerful integrations and more.

• GoToTraining

  GoToTraining is the simplest answer to online learning, with the most reliable features to help you before, during and after your sessions. When your reputation is on the line, you need a solution you and your audience can rely on. Get superior audio and video quality and the reliability you can't find anywhere else.

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Text-based Messaging (email/IM)
• Messaging/SMS

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• PortData Validate

  PortData Validate is the nation’s authoritative service for businesses that need to quickly and accurately determine the current service provider and porting history of a phone number in their assessment of a customer's identity. Today, businesses rely on the phone number as “the” personal identifier to help protect consumers, assess risk and mitigate fraud. With more than 600K porting transactions daily in the U.S. alone, PortData Validate is the simple, seamless and secure way to make sure that businesses are not counting on old phone number data to make new determinations on whether or not to approve a transaction or release information.

• TruReach Certify

  TruReach Certify is a market leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally.

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Website
www.microsoft.com/en-us

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Voice Paging/Notification/Intercom
• Messaging/SMS

Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Schedule a meeting or chat with us to learn more.

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology
• Messaging/SMS

Products

• Talkdesk CX Cloud

  Enterprise-class contact center capability, consumer app simplicity,

• Workforce Engagement Management

  Track and improve agent engagement and productivity to create a better experience for agents and customers.

• Agent Assist

  Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.

• Mobile Agent

  With Mobile Agent you can engage with customers any time, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk.

• Hybrid Cloud

  Combining the best of what private and public clouds have to offer, Talkdesk Hybrid Cloud provides a private cloud tailored to your specific needs, blended with the innovative globally managed Talkdesk platform and its powerful public cloud capabilities.

Zoom brings teams together to get more done in a frictionless and secure video environment. Our easy, reliable, and innovative video-first UC platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference room systems. Join us on Wednesday, August 5th, at 2:45 ET when Harry Moseley, Global CIO of Zoom, discusses the Future of Work and showcases new features that help schools, healthcare professionals, and enterprise teams stay connected.

Website
zoom.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Products

• Zoom Meetings & Chat

  Zoom Meetings provide HD video, audio, and content sharing across mobile, desktops, telephones, and conference room systems. Easy, reliable, and secure to host and join, Zoom features cloud/local recording (with transcripts), video breakout rooms, screen sharing with co-annotation, and other powerful collaboration tools to help your team get more done. Persistent, cross-platform chat enables Zoom users to chat and share files 1-1 or in groups. Chat can be encrypted for HIPAA compliance. Click “Meet with Video” from any chat to start an instant video meeting. Streamline workflows with integrations for critical tools like Slack, Microsoft Teams, and Salesforce.

• Zoom Phone

  Zoom Phone is a cloud phone system available as an add-on to Zoom’s platform. Support for inbound and outbound calling through the public switched telephone network (PSTN) and seamlessly integrated telephony features enable customers to replace their existing PBX solution and consolidate all of their business communication and collaboration requirements into their favorite video platform. Zoom Phone is currently available in 18 countries; and through bring-your-own-carrier is also available globally.

• Zoom Video Webinars

  In Zoom Video Webinars, up to 100 video panelists can present with video, audio, and screen sharing with up to 10,000 view-only attendees. These webinars feature registration options (with reminder and follow-up emails), reporting, Q/A, polling, raise hand, and MP4/M4A recording (with transcripts). Zoom Video Webinars can stream to YouTube and Facebook Live to reach an unlimited live audience.

• Conference Rooms and Workspaces - Zoom Rooms & Conference Room Connector

  Zoom Rooms is Zoom’s software-based conference room system that outfits conference, huddle, and training rooms, as well as executive offices, clinics, and classrooms with HD video and audio conferencing, wireless content sharing, and integrated calendaring. Zoom Rooms Scheduling Displays allow you to see upcoming meetings and schedule meetings on-the-fly, and Digital Signage, another Zoom Rooms extension, enables you to display content anywhere in your organization - hallways, lobbies, gyms, cafeterias, and more. Zoom’s Conference Room Connector brings traditional SIP/H.323 room systems from Polycom, Cisco, and others into the Zoom cloud to leverage existing hardware investments.

• App Marketplace

  The Zoom App Marketplace brings together integrations built by Zoom and third-party developers, making it easy for customers and developers to extend Zoom’s product portfolio with new functionalities. Apps in Zoom’s marketplace are fully vetted by Zoom for security and user experience. The marketplace features apps and bots from companies such as HubSpot, LinkedIn, Microsoft Teams, and Slack.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology
• Messaging/SMS

Engage with a partner known for excellence and platinum level commissions. Gigtel features rich Unified Communications as a Service, Contact Center as a Service and Hosted PBX for Channel or Referral Partners. Our 70 year legacy of providing cutting edge communication solutions has positioned Gigtel as the leading advanced communication solutions platform while offering highest paid commissions, end to end superior customer experience, with the successful history to drive profits for our partners. Quickly scale up growth with minimum fixed cost increases. Partner with a telecommunications leader with over 70 years of satisfying customers’ technology demands. Gigtel.com

Website
www.gigtel.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• Workspace technology
• Messaging/SMS

Products

• Channel Partner

  Channel Partners can now offer the most streamlined, cost-effective UCaaS & CCaaS to meet today’s work challenges—both in-office and remote. Plus, you earn the highest commissions in the industry from a company with over 70 years of delivering superior customer experience.

• Reseller Partner

  For Resellers, Telcos & REMCs, GigTel provides the most advanced & reliable platform backed up by premium grade, end-to-end client support and top tier commissions. Our 70+ year legacy is built on durable, profitable partnerships.

• Referral Partner

  Whether you sell with us or anonymously, be certain your product is Grade A+. Plus, you’ll earn the highest commissions in the industry. It’s the ultimate referral business opportunity.

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Text-based Messaging (email/IM)
• Messaging/SMS

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• PortData Validate

  PortData Validate is the nation’s authoritative service for businesses that need to quickly and accurately determine the current service provider and porting history of a phone number in their assessment of a customer's identity. Today, businesses rely on the phone number as “the” personal identifier to help protect consumers, assess risk and mitigate fraud. With more than 600K porting transactions daily in the U.S. alone, PortData Validate is the simple, seamless and secure way to make sure that businesses are not counting on old phone number data to make new determinations on whether or not to approve a transaction or release information.

• TruReach Certify

  TruReach Certify is a market leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally.

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security, and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business, and increase loyalty– all in a fast, secure and reliable way.

Website
www.infobip.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• WebRTC
• Messaging/SMS

Products

• Conversations

  Turn Your Contact Center Into a Customer Experience Center. Provide personalized omnichannel support from a single interface with a digital cloud contact center solution.

• Answers

  Always Be Available to Support Your Customers With Chatbots. Deploy AI or keyword chatbots that use the world’s most popular communication channels and provide faster customer support at a lower cost.

• WhatsApp Business

  WhatsApp Business API - Deliver Better Customer Service. Offer always-on support and send useful notification with Infobip as your WhatsApp Business Solution Provider.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Voice Paging/Notification/Intercom
• Messaging/SMS

Smarsh is the recognized global leader in electronic communications archiving solutions for regulated organizations. The Smarsh Connected Suite provides innovative capture, archiving, e-discovery, and supervision solutions across the industry’s widest breadth of communication channels.  Smarsh provides its global client base with compliance built on confidence. Customers span the top banks in North America and Europe, along with leading brokerage firms, insurers, and registered investment advisors. Smarsh also enables federal and state government agencies to meet their public records and e-discovery requirements. For more information, visit www.smarsh.com. 

Website
www.smarsh.com

Social Networks

Products/Services Offered

• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Workspace technology
• Messaging/SMS

Products

• Connected Capture

  Smarsh provides communications compliance for 80+ enterprise channels to help meet FINRA, SEC, FCA, MiFID II and other regulatory mandates. Unlike competitor solutions that flatten everything to email format, content is captured natively in threaded conversational context. This includes point-in-time snapshots of joins, leaves, edits, deletes, comments, attachments and other events. Advanced capabilities such as ethical walls and feature blocking are also available for certain channels. Your communications data can then be sent seamlessly to the Connected Archive – our secure, context-aware data store – or to any existing archive, application or data lake. Request a meeting to find out more.

• Microsoft Teams Compliance

  Smarsh Connected Capture enables compliant use of MS Teams. We support capture of 1-to-1, group and channel communications, along with files shared as part of a conversation. This allows your end users to compliantly access content, tools, people, and conversations directly in the Teams workspace, including built-in access to SharePoint Online/OneDrive. With our integration to Microsoft Webhooks API, you can now enable compliant use of Microsoft Teams even if your Exchange Online adoption is lagging behind. We also offer Compliance Voice Recording for Microsoft Teams that allows you to enable full-fidelity MS Teams collaboration experience for your endusers. Request a meeting to find out more.

• Cisco WebEx Teams Compliance

  Cisco Webex Teams, can help maximize productivity and enable a continuous workflow via messaging, meetings and calls. Smarsh helps reduce the risk of data loss, breach, and non-compliance with regulatory mandates so employees can communicate with confidence. Smarsh capture and archiving solutions for Webex Teams enable: - Comprehensive Compliance - Monitoring and?Protection for?Webex Teams?Content - Automated Archiving - Fast, Effective Supervision and e-Discovery Request a meeting to find out more.

• Slack & Zoom Compliance

  Slack - Slack makes teamwork effortless by hosting all communications, tools, files, images and more on one platform, creating millions of electronic records daily. Empower your teams to confidently communicate while guaranteeing regulatory compliance . Smarsh enables Compliant Collaboration, Protection for Slack Content, Reduction of e-Discovery and Supervisory Complexity. Zoom: Smarsh helps reduce the risk of data loss, breach, and non-compliance with regulatory mandates so employees can communicate with confidence. To thelp meet FINRA, SEC, FCA, MiFID II and other regulatory mandates, Smarsh capture and archiving solutions for Zoom enable: - Native Voice Capture and Transcription - Monitoring of Zoom IM Content - Comprehensive Compliance Request a meeting to find out more.

• Compliance for WhatsApp, WeChat

  WhatsApp and WeChat are powerhouses of communication, particularly in EMEA and Asia. However, as encrypted channels, there have been significant roadblocks to reliably capture and archive chats on these platforms. Regulated organizations have traditionally prohibited the use of WhatsApp and WeChat, which has hindered the productivity of employees that want to easily communicate with clients. With Smarsh Connected Capture, content captured from WhatsApp and WeChat is supported in native format in the Smarsh Connected Archive, or it can be exported to a legacy solution. Message data, along with metadata, is indexed, retained and available for supervision, legal review or export. Request a meeting to find out more.

Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Schedule a meeting or chat with us to learn more.

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Voicemail/Unified Messaging
• WebRTC
• Workspace technology
• Messaging/SMS

Products

• Talkdesk CX Cloud

  Enterprise-class contact center capability, consumer app simplicity,

• Workforce Engagement Management

  Track and improve agent engagement and productivity to create a better experience for agents and customers.

• Agent Assist

  Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.

• Mobile Agent

  With Mobile Agent you can engage with customers any time, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk.

• Hybrid Cloud

  Combining the best of what private and public clouds have to offer, Talkdesk Hybrid Cloud provides a private cloud tailored to your specific needs, blended with the innovative globally managed Talkdesk platform and its powerful public cloud capabilities.

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming. The establishment of EPOS follows the demerge of Sennheiser Communications – the joint venture between Sennheiser Electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. Headquartered in Copenhagen, EPOS is part of Demant, a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications
• Workspace technology

Products

• ADAPT 600 Series

  Maximize focus and productivity anywhere with a headset powered by EPOS AI™ for personal audio with superb call clarity, stereo sound and adaptive ANC. Enjoy a unique UC optimized solution with machine learning enhanced microphone performance. Adaptive ANC helps you regain concentration by monitoring your working environment and adjusts noise reduction accordingly, even reducing wind noise when outdoors so you can work efficiently whatever your situation.

• ADAPT 500 Series

  Cut through the noise and make your presence felt with a headset that keeps you productive in open offices, or on the move. Get clearer calls with the discreet boom arm for excellent speech intelligibility and use ANC in noisy situations to focus. The soft, on-ear wearing style creates all-day comfort and the portable design gives you a handy, stylish, yet business grade audio tool. Make the most of your working day with a headset that adapts to the way you work and boosts your productivity.

• ADAPT 400 Series

  Keep moving, stay focused and be productive with an in-ear, neckband headset that delivers rich, natural sound and ANC whether at work or commuting. Tune into clear business calls anywhere, anytime, with a subtle vibrating neckband that means you’ll never miss a call. Enjoy Active Noise Cancellation that reduces background noise and boosts concentration. From noisy office to airport lounge, ensure you are heard, with noise-cancelling microphones that optimize speech and reduce background noise.

• ADAPT 300 Series

  Stay focused with ANC that reduces background noise, helps you concentrate in busy open offices and boosts productivity on-the-go. Ensure clear business calls with a solution optimized for UC and switch easily between devices as you multitask. Enjoy over-the-ear design and ergonomic ear pads that add noise dampening and long-lasting comfort at work or on your commute. Empower your performance with professional quality and sleek, comfortable design in black or white to suit your style.

• IMPACT 5000

  Experience the impact of a wireless DECT communication hub that delivers rich, natural sound and total flexibility to busy, modern workplaces. Empower your workforce with headsets that pair easily to all devices and boost productivity by creating focus. Discover a new level of superior sound at work, thanks to super wideband audio and exceptional stereo performance. Combined with unique EPOS security features and all-day user comfort you get communication beyond compare.

Engage with a partner known for excellence and platinum level commissions. Gigtel features rich Unified Communications as a Service, Contact Center as a Service and Hosted PBX for Channel or Referral Partners. Our 70 year legacy of providing cutting edge communication solutions has positioned Gigtel as the leading advanced communication solutions platform while offering highest paid commissions, end to end superior customer experience, with the successful history to drive profits for our partners. Quickly scale up growth with minimum fixed cost increases. Partner with a telecommunications leader with over 70 years of satisfying customers’ technology demands. Gigtel.com

Website
www.gigtel.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• Workspace technology
• Messaging/SMS

Products

• Channel Partner

  Channel Partners can now offer the most streamlined, cost-effective UCaaS & CCaaS to meet today’s work challenges—both in-office and remote. Plus, you earn the highest commissions in the industry from a company with over 70 years of delivering superior customer experience.

• Reseller Partner

  For Resellers, Telcos & REMCs, GigTel provides the most advanced & reliable platform backed up by premium grade, end-to-end client support and top tier commissions. Our 70+ year legacy is built on durable, profitable partnerships.

• Referral Partner

  Whether you sell with us or anonymously, be certain your product is Grade A+. Plus, you’ll earn the highest commissions in the industry. It’s the ultimate referral business opportunity.

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Text-based Messaging (email/IM)
• Messaging/SMS

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• PortData Validate

  PortData Validate is the nation’s authoritative service for businesses that need to quickly and accurately determine the current service provider and porting history of a phone number in their assessment of a customer's identity. Today, businesses rely on the phone number as “the” personal identifier to help protect consumers, assess risk and mitigate fraud. With more than 600K porting transactions daily in the U.S. alone, PortData Validate is the simple, seamless and secure way to make sure that businesses are not counting on old phone number data to make new determinations on whether or not to approve a transaction or release information.

• TruReach Certify

  TruReach Certify is a market leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Voice Paging/Notification/Intercom
• Messaging/SMS

Sennheiser is a world-leading manufacturer of microphones, headphones and wireless transmission systems. Depend on Sennheiser for conferences, meeting applications, public address, studio applications, guided tours, broadcast, houses of worship and television production. No matter how you use them, Sennheiser products offer unparalleled technology, sound quality, ease of use and reliability.

Website
www.sennheiser.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Communications Systems Management/Configuration and Troubleshooting
• Mobile/Wireless Platform/Devices
• Workspace technology

Products

• TeamConnect Ceiling 2

  TeamConnect Ceiling 2 is a ceiling microphone solution that completely adapts to the requirements and conditions on site - in several aspects at once. Thanks to its patented, automatic beamforming technology, it automatically detects the active speaker in the room with 28 integrated microphone capsules and follows him. This makes conference calls freer, simpler and more productive - with optimum audio quality. TeamConnect Ceiling 2 can be used together with existing analogue conference systems or integrated into fully digital systems, where it can also be controlled and maintained via the IP network. The ceiling microphone supports Power over Ethernet (PoE), Sennheiser Control Cockpit Software and Dante Domain Manager.

• Sennheiser + Bose ES1 Ceiling Audio Solution

  Sennheiser and Bose Professional present the Bose ES1 Ceiling Audio Solution, a powerful in-ceiling conferencing solution optimized for unified communication platforms. The bundle consists of the Sennheiser TeamConnect Ceiling 2 microphone and three Bose products: the ControlSpace EX-440C conferencing digital signal processor, the EdgeMax EM180 in-ceiling loudspeaker and the PowerSpace P2600A amplifier. The solution ensures a transparent and reliable technology experience with no audio devices on the walls or tabletops, creating a modern-looking meeting room.

• SpeechLine Digital Wireless

  SpeechLine Digital Wireless is a digital wireless microphone system for speech and lecture. It is designed and optimized for university and corporate use. Thanks to its broad product portfolio, the system is particularly versatile and can be adapted to the requirements of individual applications. Our goal was to make the daily work of IT and AV managers easier. With the introduction of the new SpeechLine Multi-Channel Receiver, SpeechLine Digital Wireless presents the perfect audio solution for IT integration. Numerous connection options including two ethernet connectors with support for Power over Ethernet (PoE) and Dante™ make the system the ideal enhancement for your campus or corporate network.

• MobileConnect

  Sennheiser MobileConnect streams audio content via WiFi live and in superior quality to any mobile device of students and audiences. Following the Bring-Your-Own-Device concept, it is an easy-to-use and intuitive Assistive Listening system. The new Generation of MobileConnect consists of three components: the MobileConnect Station, the MobileConnect Manager, software and the MobileConnect app (iOS and Android) for use on students' smartphones. The basic concept of MobileConnect is the usage of the existing campus-wide network infrastructure and the Bring Your Own Device (BYOD) concept. The audio is transmitted via the existing WiFi and available to users in the MobileConnect App.

• Control Cockpit

  Sennheiser Control Cockpit is the central software for easy handling, control and maintenance of the entire SpeechLine Digital Wireless and evolution wireless G3 and G4 portfolio as well as the new TeamConnect Ceiling 2 microphone. The easy-to-use Sennheiser Control Cockpit provides a global overview of all network-enabled devices at all times. It shows all status information at a glance and makes setting adjustments for one or multiple devices at the same time very easy.

Smarsh is the recognized global leader in electronic communications archiving solutions for regulated organizations. The Smarsh Connected Suite provides innovative capture, archiving, e-discovery, and supervision solutions across the industry’s widest breadth of communication channels.  Smarsh provides its global client base with compliance built on confidence. Customers span the top banks in North America and Europe, along with leading brokerage firms, insurers, and registered investment advisors. Smarsh also enables federal and state government agencies to meet their public records and e-discovery requirements. For more information, visit www.smarsh.com. 

Website
www.smarsh.com

Social Networks

Products/Services Offered

• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Workspace technology
• Messaging/SMS

Products

• Connected Capture

  Smarsh provides communications compliance for 80+ enterprise channels to help meet FINRA, SEC, FCA, MiFID II and other regulatory mandates. Unlike competitor solutions that flatten everything to email format, content is captured natively in threaded conversational context. This includes point-in-time snapshots of joins, leaves, edits, deletes, comments, attachments and other events. Advanced capabilities such as ethical walls and feature blocking are also available for certain channels. Your communications data can then be sent seamlessly to the Connected Archive – our secure, context-aware data store – or to any existing archive, application or data lake. Request a meeting to find out more.

• Microsoft Teams Compliance

  Smarsh Connected Capture enables compliant use of MS Teams. We support capture of 1-to-1, group and channel communications, along with files shared as part of a conversation. This allows your end users to compliantly access content, tools, people, and conversations directly in the Teams workspace, including built-in access to SharePoint Online/OneDrive. With our integration to Microsoft Webhooks API, you can now enable compliant use of Microsoft Teams even if your Exchange Online adoption is lagging behind. We also offer Compliance Voice Recording for Microsoft Teams that allows you to enable full-fidelity MS Teams collaboration experience for your endusers. Request a meeting to find out more.

• Cisco WebEx Teams Compliance

  Cisco Webex Teams, can help maximize productivity and enable a continuous workflow via messaging, meetings and calls. Smarsh helps reduce the risk of data loss, breach, and non-compliance with regulatory mandates so employees can communicate with confidence. Smarsh capture and archiving solutions for Webex Teams enable: - Comprehensive Compliance - Monitoring and?Protection for?Webex Teams?Content - Automated Archiving - Fast, Effective Supervision and e-Discovery Request a meeting to find out more.

• Slack & Zoom Compliance

  Slack - Slack makes teamwork effortless by hosting all communications, tools, files, images and more on one platform, creating millions of electronic records daily. Empower your teams to confidently communicate while guaranteeing regulatory compliance . Smarsh enables Compliant Collaboration, Protection for Slack Content, Reduction of e-Discovery and Supervisory Complexity. Zoom: Smarsh helps reduce the risk of data loss, breach, and non-compliance with regulatory mandates so employees can communicate with confidence. To thelp meet FINRA, SEC, FCA, MiFID II and other regulatory mandates, Smarsh capture and archiving solutions for Zoom enable: - Native Voice Capture and Transcription - Monitoring of Zoom IM Content - Comprehensive Compliance Request a meeting to find out more.

• Compliance for WhatsApp, WeChat

  WhatsApp and WeChat are powerhouses of communication, particularly in EMEA and Asia. However, as encrypted channels, there have been significant roadblocks to reliably capture and archive chats on these platforms. Regulated organizations have traditionally prohibited the use of WhatsApp and WeChat, which has hindered the productivity of employees that want to easily communicate with clients. With Smarsh Connected Capture, content captured from WhatsApp and WeChat is supported in native format in the Smarsh Connected Archive, or it can be exported to a legacy solution. Message data, along with metadata, is indexed, retained and available for supervision, legal review or export. Request a meeting to find out more.

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Text-based Messaging (email/IM)
• Messaging/SMS

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• PortData Validate

  PortData Validate is the nation’s authoritative service for businesses that need to quickly and accurately determine the current service provider and porting history of a phone number in their assessment of a customer's identity. Today, businesses rely on the phone number as “the” personal identifier to help protect consumers, assess risk and mitigate fraud. With more than 600K porting transactions daily in the U.S. alone, PortData Validate is the simple, seamless and secure way to make sure that businesses are not counting on old phone number data to make new determinations on whether or not to approve a transaction or release information.

• TruReach Certify

  TruReach Certify is a market leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management/Configuration and Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Voice Paging/Notification/Intercom
• Messaging/SMS

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email/IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Chime Voice Connector

  Amazon Chime Voice Connector enables you to carry voice traffic on AWS at a substantial cost savings using SIP trunking. SIP trunking is network-based telephony that can connect to either on-premises or cloud-based phone systems. Amazon Chime Voice Connector provides phone numbers and dial tone. With Amazon Chime Voice Connector, you can also use advanced telephony features without upgrading your telephone system. You can stream audio from your telephone systems to AWS ML/AI services for automated voice analytics or facilitate customer communications through proxy phone sessions.

• Amazon WorkDocs

  Amazon WorkDocs is a fully managed, secure content creation, storage, and collaboration service. With Amazon WorkDocs, you can easily create, edit, and share content, and because it’s stored centrally on AWS, access it from anywhere on any device. Amazon WorkDocs makes it easy to collaborate with others, and lets you easily share content, provide rich feedback, and collaboratively edit documents.

AT&T works with companies to improve the way they collaborate and drive tangible business outcomes in the process. Our focus is on helping companies use voice, collaboration, and contact center technology to fix business issues, take cost out of their business, and drive customer satisfaction. AT&T also provides SD-WAN solutions that can improve your network's agility, provide centralized control, and maximize application performance.

Website
www.business.att.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps

Bandwidth provides SIP, 911, and messaging for cloud platforms. We’re a Tier-1 voice carrier with our own nationwide network, and our entire platform is wrapped in software. This powerful combination gives our enterprise customers the ability to automate and modernize their underlying telephony services, while easing common migration pains. Product owners and developers can also embed Bandwidth’s VoIP, messaging, and 911 services directly via our flexible APIs. With 20+ years of industry experience, our award-winning support teams help Fortune 1,000 businesses like yours solve complex communications problems every day.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email/IM)

Products

• NEW! Bandwidth Duet for Microsoft Teams

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Enterprise Cloud—BYOC Solutions for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Zoom, Genesys, Amazon Connect, and more.

• Communications APIs—Voice, Messaging, 2FA, WebRTC & Emergency Calling

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access—Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our 48-state CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive coverage in the US and Canada, with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help simplify your business, with automated phone number ordering, porting, 911 location management, and messaging enablement.

CenturyLink (NYSE: CTL) is a technology leader delivering edge computing, hybrid-cloud connectivity, adaptive networking and network-embedded security solutions to customers around the world. We are dedicated to empowering people through technology, delivering an exceptional customer experience to ensure people make the most of their digital life and business. Learn more at https://www.centurylink.com/business/voice.html

Website
www.centurylink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• UC&C

  We empower solutions from both the premise and the cloud to drive connectivity, collaboration and communication. We connect, partner and build Voice and UC&C solutions to empower productivity and customer experience.

• CenturyLink Engage®

  CenturyLink Engage is a nationwide cloud communications solution that provides an end-to-end digital experience. Small to medium businesses can shift upfront investment in premises-based PBX equipment to a lower monthly cost-per-user model and buy only the services needed without ongoing license fees. Customers can choose from: Calling, Team (calling, audio/video conferencing plus IM and file sharing) and Call Center. Customers can buy CenturyLink Engage "over-the-top" using their existing internet connectivity, or they can optimize the experience with CenturyLink Internet service. A softphone app for PCs, tablets and smartphones is included to make better collaboration possible from virtually anywhere, any time.

• Contact Center Solutions

  CenturyLink combines key Contact Center network based applications, a robust hosted ACD/IVR/omnichannel platform, an array of premise-based Contact Center offerings, and an expert team of Contact Center consultants to offer a holistic Contact Center solution that can improve customer interactions and drive efficiency for Contact Centers of all shapes and sizes.

• Voice Complete

  CenturyLink Voice Complete delivers a comprehensive, multi-continent communications solution that simplifies how enterprises share calling resources using a single platform, feature set, contract, pricing and standard SLAs. Voice Complete enables you to easily connect locations using either SIP or TDM. The solution provides resiliency, improved call quality and the freedom to select the UC&C solution of your choice, enhancing customers’ experience and increase workforce productivity.

Cisco is thrilled to sponsor Enterprise Connect 2020, and we look forward to sharing how Webex unifies essential tools that enable your workforce to thrive in a distributed environment, without compromising security or privacy. Join us Monday at 12pm when Javed Khan, SVP & GM, Cisco Collaboration, will discuss the future of work for the next normal. Tuesday at 12pm, our CMO, Aruna Ravichandran will speak with three customers about their pivot to remote work. Be sure to check out all our new product resources below and get in touch via chat! Meet less. Connect More. Get **** done.

Website
www.cisco.com/go/enterpriseconnect

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC
• Workspace technology

Products

• Cisco Webex Calling

  Cisco Webex Calling is a business cloud calling application that can reduce operational costs, improve productivity, and increase revenue by helping you migrate your mission-critical business communications to the cloud. When used together with Webex Teams/Meetings and combined with intelligent Webex devices it becomes a central part of a complete enterprise cloud calling and collaboration experience.

• Cisco Webex Meetings

  Webex Meetings is the world’s most popular video conferencing service for the enterprise, offering highly secure integrated audio, video, and content sharing on any device from the Cisco Webex cloud. Cognitive Collaboration features such as Webex Assistant and People Insights bring artificial intelligence to automate meeting tasks and enhance the user experience.

• Cisco Webex Rooms

  In a world with a myriad of technology choices and evolving personal work styles, how do you collaborate and get stuff done at work? It starts with Webex® Rooms. Webex Rooms are purpose-built to help teams collaborate and create together in real time, no matter how far the distance. From local wireless sharing and high-quality video conferencing to intelligent, connected workspaces, Webex Rooms offer rich collaboration experiences to support the needs of your workforce as it evolves. Based on the RoomOS platform, Webex Rooms deliver the same seamless experience in every space and on every device. It's team collaboration without interruption, just inspiration.

• Cisco Webex Contact Center

  It’s time for a new contact center—one that uses innovative technology to help every agent deliver the richest and most personalized experiences to your customers. Cisco Webex Contact Center is a full-featured, omni-channel, native cloud contact center solution for small and midsize contact centers that empowers companies to drive loyalty and lifetime value.

• Cisco Telephone & Headsets

  The workplace is transforming, and organizations need cognitive tools to enable users to get work done seamlessly - either in the office or at home. We're reimagining traditional conferencing with new devices that provide simple and consistent collaboration experiences by leveraging the power of the Webex platform. The new Cisco® Headset 730 is a premium Bluetooth headset for the mobile workforce and desk phones remain the tool of choice for business. Now it’s easier than ever to deploy devices, either on-premises or cloud connected, and we are helping reduce the cost and risk of refreshing with commercial offers (e.g. Collaboration Flex Plan and Webex Hardware as a Service).

Comcast Business has the largest IP network in the nation, serving the needs of small business through large enterprise customers. Technology solutions range from fast, reliable Ethernet and Internet connectivity to voice, video, and Managed Solutions. Comcast Business is powered by an advanced Gig-ready network and 24/7 technical support. Comcast Business offers robust Ethernet, SD-WAN and voice solutions that provide a high-performance backbone that helps organizations securely manage growth and drive application performance. Learn more at business.comcast.com/enterprise.

Website
www.business.comcast.com/enterprise

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Products/Services Offered

• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Unified Communications

Products

• Managed/Hosted/Cloud(UCaaS)

  Manged Voice, Business VoiceEdge

• Internet of Things

  MachineQ

• Security

  DNS Filtering, DDos Mitigation, Firewalls, Next Generation Firewalls

• SIP Trunking

  SIP

• Unified Communications

  Managed Voice, Business VoiceEdge, Mobility