8x8
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
Website www.8x8.com
Social Networks
   Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Team Collaboration/Chat Apps
- Text-based Messaging (email/IM)
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Voicemail/Unified Messaging
Products
- 8x8 Video Meetings
It’s a video conferencing cloud solution that allows users to easily schedule, start or join audio and HD video conferencing from any device or room without the need to register OR download software! With one click users can start or join a meeting from any device or room. 8x8 Video Meetings is optimized for use with Google Chrome or Firefox (WebRTC enabled browsers) or via the newly created desktop, mobile apps and calendar integration plug-ins for any OS, device and browser. The solution can also be easily paired with video conferencing enabled rooms and huddle spaces through 8x8 Meeting Rooms. - 8x8 Meeting Rooms
8x8 Meeting Rooms is a new video conferencing solution addon that lets users easily join an 8x8 Video Meetings from a physical space such as a huddle or conference room. 8x8 Meeting Rooms uses standard video conferencing equipment configured for the room to let hosts and participants easily connect to 8x8 Video Meetings. The solution eliminates frustrating setup and to let you focus on your meeting. - X Series
8x8 X Series is transforming business communications with voice, video, chat, contact center and enterprise-class API solutions integrated into one, AI-driven global cloud communications platform. With service plans designed for specific roles, choose and pay only for the capabilities needed today with the ability to easily add new communication channels and features when required. Get started with Video Meetings for free or start a 30-day free trial for a new business phone system and see how X Series empowers your teams with the ability to connect, collaborate and create amazing customer experiences. - SMS, ChatApp, Video Interaction, Voice
Create unique and engaging customer experiences at scale using SMS, ChatApp, Video Interaction and Voice APIs. Quickly and easily integrate these APIs into your website and mobile apps or instantly start connecting with customers using the online portal. Start connecting with customers using their preferred methods with SMS notifications, engaging campaigns using ChatApps and rich media, instant video interactions to reinvent field services or automate delivery of new product announcements with the Voice API.
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Amazon Web Services
For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
Website aws.amazon.com
Social Networks
   Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Contact Center Systems/Applications
- Internet of Things (IoT)
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Security
- SIP-based Products/Session Border Controllers (SBCs)
- SIP Trunking Services
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Systems Integration Services/Consulting/VAR
- Team Collaboration/Chat Apps
- Text-based Messaging (email/IM)
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
- Voicemail/Unified Messaging
- Workspace technology
Products
- Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. - Contact Lens for Amazon Connect
Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback. - Alexa for Business
Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale. - Amazon Chime Voice Connector
Amazon Chime Voice Connector enables you to carry voice traffic on AWS at a substantial cost savings using SIP trunking. SIP trunking is network-based telephony that can connect to either on-premises or cloud-based phone systems. Amazon Chime Voice Connector provides phone numbers and dial tone. With Amazon Chime Voice Connector, you can also use advanced telephony features without upgrading your telephone system. You can stream audio from your telephone systems to AWS ML/AI services for automated voice analytics or facilitate customer communications through proxy phone sessions. - Amazon WorkDocs
Amazon WorkDocs is a fully managed, secure content creation, storage, and collaboration service. With Amazon WorkDocs, you can easily create, edit, and share content, and because it’s stored centrally on AWS, access it from anywhere on any device. Amazon WorkDocs makes it easy to collaborate with others, and lets you easily share content, provide rich feedback, and collaboratively edit documents.
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AT&T
AT&T works with companies to improve the way they collaborate and drive tangible business outcomes in the process. Our focus is on helping companies use voice, collaboration, and contact center technology to fix business issues, take cost out of their business, and drive customer satisfaction. AT&T also provides SD-WAN solutions that can improve your network's agility, provide centralized control, and maximize application performance.
Website www.business.att.com
Social Networks
 Products/Services Offered
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- SIP Trunking Services
- Team Collaboration/Chat Apps
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Avaya
Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.
Website www.avaya.com
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   Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Video: Cloud-based Services
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Calabrio
Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and aligns activities and resources with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.
Website www.calabrio.com
Social Networks
   Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- Calabrio ONE
Calabrio is the customer experience intelligence company empowering organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
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CallMiner
CallMiner is recognized as a leader in the speech analytics software industry, transforming your customer interactions with conversational insight to drive positive experiences and profound business change. Uniting with our customers and partners, our platform surfaces intelligence captured across your multiple communication channels and compels action that leads to improvement within and beyond the contact center for customer experience, employee performance, compliance, security, fraud and interaction automation.
Website www.callminer.com
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   Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- Analyze
Eureka Analyze is a cloud-based customer engagement analytics solution that leverages AI and machine learning to deliver intelligence-at-scale from the voice of your customers and to foster a culture of data driven optimization and compliance - Alert
Eureka Alert takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action. - Coach
Eureka Coach encourages a culture of performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement - Visualize
Eureka Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight and drive change. With a customizable dashboard within Analyze, easily create your visual narrative for all audiences in and beyond the contact center. - Redact
Eureka Redact is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.
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CenturyLink
CenturyLink (NYSE: CTL) is a technology leader delivering edge computing, hybrid-cloud connectivity, adaptive networking and network-embedded security solutions to customers around the world. We are dedicated to empowering people through technology, delivering an exceptional customer experience to ensure people make the most of their digital life and business. Learn more at https://www.centurylink.com/business/voice.html
Website www.centurylink.com
Social Networks
   Products/Services Offered
- Audio Conferencing Services/Devices
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- SIP Trunking Services
- Unified Communications
Products
- UC&C
We empower solutions from both the premise and the cloud to drive connectivity, collaboration and communication. We connect, partner and build Voice and UC&C solutions to empower productivity and customer experience. - CenturyLink Engage®
CenturyLink Engage is a nationwide cloud communications solution that provides an end-to-end digital experience. Small to medium businesses can shift upfront investment in premises-based PBX equipment to a lower monthly cost-per-user model and buy only the services needed without ongoing license fees. Customers can choose from: Calling, Team (calling, audio/video conferencing plus IM and file sharing) and Call Center. Customers can buy CenturyLink Engage "over-the-top" using their existing internet connectivity, or they can optimize the experience with CenturyLink Internet service. A softphone app for PCs, tablets and smartphones is included to make better collaboration possible from virtually anywhere, any time. - Contact Center Solutions
CenturyLink combines key Contact Center network based applications, a robust hosted ACD/IVR/omnichannel platform, an array of premise-based Contact Center offerings, and an expert team of Contact Center consultants to offer a holistic Contact Center solution that can improve customer interactions and drive efficiency for Contact Centers of all shapes and sizes. - Voice Complete
CenturyLink Voice Complete delivers a comprehensive, multi-continent communications solution that simplifies how enterprises share calling resources using a single platform, feature set, contract, pricing and standard SLAs. Voice Complete enables you to easily connect locations using either SIP or TDM. The solution provides resiliency, improved call quality and the freedom to select the UC&C solution of your choice, enhancing customers’ experience and increase workforce productivity.
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Cisco Systems, Inc.
Cisco is thrilled to sponsor Enterprise Connect 2020, and we look forward to sharing how Webex unifies essential tools that enable your workforce to thrive in a distributed environment, without compromising security or privacy. Join us Monday at 12pm when Javed Khan, SVP & GM, Cisco Collaboration, will discuss the future of work for the next normal. Tuesday at 12pm, our CMO, Aruna Ravichandran will speak with three customers about their pivot to remote work. Be sure to check out all our new product resources below and get in touch via chat!
Meet less. Connect More. Get **** done.
Website www.cisco.com/go/enterpriseconnect
Social Networks
   Products/Services Offered
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Security
- SIP-based Products/Session Border Controllers (SBCs)
- SIP Trunking Services
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Cloud-based Services
- Video: Room Systems
- WebRTC
- Workspace technology
Products
- Cisco Webex Calling
Cisco Webex Calling is a business cloud calling application that can reduce operational costs, improve productivity, and increase revenue by helping you migrate your mission-critical business communications to the cloud. When used together with Webex Teams/Meetings and combined with intelligent Webex devices it becomes a central part of a complete enterprise cloud calling and collaboration experience. - Cisco Webex Meetings
Webex Meetings is the world’s most popular video conferencing service for the enterprise, offering highly secure integrated audio, video, and content sharing on any device from the Cisco Webex cloud. Cognitive Collaboration features such as Webex Assistant and People Insights bring artificial intelligence to automate meeting tasks and enhance the user experience. - Cisco Webex Rooms
In a world with a myriad of technology choices and evolving personal work styles, how do you collaborate and get stuff done at work? It starts with Webex® Rooms. Webex Rooms are purpose-built to help teams collaborate and create together in real time, no matter how far the distance. From local wireless sharing and high-quality video conferencing to intelligent, connected workspaces, Webex Rooms offer rich collaboration experiences to support the needs of your workforce as it evolves. Based on the RoomOS platform, Webex Rooms deliver the same seamless experience in every space and on every device. It's team collaboration without interruption, just inspiration. - Cisco Webex Contact Center
It’s time for a new contact center—one that uses innovative technology to help every agent deliver the richest and most personalized experiences to your customers. Cisco Webex Contact Center is a full-featured, omni-channel, native cloud contact center solution for small and midsize contact centers that empowers companies to drive loyalty and lifetime value. - Cisco Telephone & Headsets
The workplace is transforming, and organizations need cognitive tools to enable users to get work done seamlessly - either in the office or at home. We're reimagining traditional conferencing with new devices that provide simple and consistent collaboration experiences by leveraging the power of the Webex platform. The new Cisco® Headset 730 is a premium Bluetooth headset for the mobile workforce and desk phones remain the tool of choice for business. Now it’s easier than ever to deploy devices, either on-premises or cloud connected, and we are helping reduce the cost and risk of refreshing with commercial offers (e.g. Collaboration Flex Plan and Webex Hardware as a Service).
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eGain
Our omnichannel customer engagement solutions power digital-first experiences for leading brands. Infused with AI, machine learning, knowledge and analytics, our award-winning platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.
Website www.egain.com
Social Networks
   Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Text-based Messaging (email/IM)
- Unified Communications
Products
- eGain Virtual Assistant™
eGain Virtual Assistant™ is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. The Industry’s most intelligent and robust chatbot, eGain Virtual Assistant not only understands the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement. https://www.egain.com/products/virtual-assistant-software/ - eGain Messaging Hub™
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub. https://www.egain.com/messaging-hub/ - eGain Chat™
eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications. https://www.egain.com/products/chat-software/ - eGain Cobrowse™
eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. It allows agents to provide high-value, collaborative, realtime service. https://www.egain.com/products/cobrowse/ - eGain Innovation in 30 Days™
eGain Innovation in 30 Days™is a four week (wall-to-wall) guided innovation program that is safe, easy, and risk-free. A typical client can begin delivering new digital services to customers within days. This disruptive technology offer includes: -Award-winning customer engagement suite with built-in best practices -Safe production pilot in eGain Cloud -Options for easy A/B testing -Guidance to quick business value by eGain experts -Risk-free delivery at no charge with no obligation to buy As part of this program, you also receive executive dashboard reports that connect business metrics to new capabilities and highlight the ROI at scale.
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EPOS
EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming. The establishment of EPOS follows the demerge of Sennheiser Communications – the joint venture between Sennheiser Electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. Headquartered in Copenhagen, EPOS is part of Demant, a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.
Website www.eposaudio.com
Social Networks
   Products/Services Offered
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Contact Center Systems/Applications
- Mobile/Wireless Platform/Devices
- Unified Communications
- Workspace technology
Products
- ADAPT 600 Series
Maximize focus and productivity anywhere with a headset powered by EPOS AI™ for personal audio with superb call clarity, stereo sound and adaptive ANC. Enjoy a unique UC optimized solution with machine learning enhanced microphone performance. Adaptive ANC helps you regain concentration by monitoring your working environment and adjusts noise reduction accordingly, even reducing wind noise when outdoors so you can work efficiently whatever your situation. - ADAPT 500 Series
Cut through the noise and make your presence felt with a headset that keeps you productive in open offices, or on the move. Get clearer calls with the discreet boom arm for excellent speech intelligibility and use ANC in noisy situations to focus. The soft, on-ear wearing style creates all-day comfort and the portable design gives you a handy, stylish, yet business grade audio tool. Make the most of your working day with a headset that adapts to the way you work and boosts your productivity. - ADAPT 400 Series
Keep moving, stay focused and be productive with an in-ear, neckband headset that delivers rich, natural sound and ANC whether at work or commuting. Tune into clear business calls anywhere, anytime, with a subtle vibrating neckband that means you’ll never miss a call. Enjoy Active Noise Cancellation that reduces background noise and boosts concentration. From noisy office to airport lounge, ensure you are heard, with noise-cancelling microphones that optimize speech and reduce background noise. - ADAPT 300 Series
Stay focused with ANC that reduces background noise, helps you concentrate in busy open offices and boosts productivity on-the-go. Ensure clear business calls with a solution optimized for UC and switch easily between devices as you multitask. Enjoy over-the-ear design and ergonomic ear pads that add noise dampening and long-lasting comfort at work or on your commute. Empower your performance with professional quality and sleek, comfortable design in black or white to suit your style. - IMPACT 5000
Experience the impact of a wireless DECT communication hub that delivers rich, natural sound and total flexibility to busy, modern workplaces. Empower your workforce with headsets that pair easily to all devices and boost productivity by creating focus. Discover a new level of superior sound at work, thanks to super wideband audio and exceptional stereo performance. Combined with unique EPOS security features and all-day user comfort you get communication beyond compare.
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Five9
Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect: - A Complete Set of Integrated Capabilities - Leverage Extensive Cloud Expertise - Benefit from a Secure, Reliable, and Scalable Contact Center - Access an Extensive Ecosystem of Partners - Gain a Trusted Partner.
Website www.five9.com
Social Networks
   Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Text-based Messaging (email/IM)
Products
- Inbound/Outbound/Blended Calling
Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration. Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations by leveraging Five9 options for automatic dialing modes. Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing, bringing the two together as a unified system. - Omnichannel
Five9 Omnichannel enables agents to move seamlessly between web, video, live chat, email, social media, and voice calls all while maintaining the customer journey context — giving your customers a better experience. - Workforce Optimization
Five9 workforce Optimization (WFO), powered by industry-leading vendors integrates WFO directly into the Five9 service. This powerful all in one solution provides you with the tools you need for Workforce Management (WFM), Quality Management (QM), Performance Management, and Gamification to keep your agents engaged and your contact center running efficiently. - Reporting and Analytics
Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. Use real-time performance metrics to monitor the contact center, manage agents and queues, and respond quickly to changing conditions. - Integration
Powerful integration tools from Five9 help you get the most from all of your applications and systems. Five9 allows you to leverage your existing systems using cloud APIs, web connectors and pre-built CRM connectors. You've made an investment in these applications — we help you protect it.
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Fuze
Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.
Website www.fuze.com
Social Networks
  Products/Services Offered
- Audio Conferencing Services/Devices
- Contact Center Systems/Applications
- Communications Systems Management/Configuration and Troubleshooting
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
- Voicemail/Unified Messaging
- WebRTC
- Workspace technology
- Messaging/SMS
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Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service? so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
Website www.genesys.com
Social Networks
   Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Unified Communications
Products
- Genesys Cloud
An all-in-one contact center solution that connects phone, email, chat and social through one seamless tool. - Genesys Engage
Customer experience is the new frontier for maintaining a competitive advantage. A personalized, customer-centric approach across all channels differentiates your brand and builds loyalty. Deliver superior experiences and drive digital transformation at any scale with Genesys Engage, the only omnichannel and multi-cloud customer engagement solution for large-scale businesses.
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Gigtel
Engage with a partner known for excellence and platinum level commissions. Gigtel features rich Unified Communications as a Service, Contact Center as a Service and Hosted PBX for Channel or Referral Partners. Our 70 year legacy of providing cutting edge communication solutions has positioned Gigtel as the leading advanced communication solutions platform while offering highest paid commissions, end to end superior customer experience, with the successful history to drive profits for our partners. Quickly scale up growth with minimum fixed cost increases. Partner with a telecommunications leader with over 70 years of satisfying customers’ technology demands. Gigtel.com
Website www.gigtel.com
Social Networks
 Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- A/V Meeting Room Technologies
- Contact Center Systems/Applications
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Mobile/Wireless Platform/Devices
- SIP Trunking Services
- Team Collaboration/Chat Apps
- Text-based Messaging (email/IM)
- Unified Communications
- Video: Cloud-based Services
- Video: Mobile
- Workspace technology
- Messaging/SMS
Products
- Channel Partner
Channel Partners can now offer the most streamlined, cost-effective UCaaS & CCaaS to meet today’s work challenges—both in-office and remote. Plus, you earn the highest commissions in the industry from a company with over 70 years of delivering superior customer experience. - Reseller Partner
For Resellers, Telcos & REMCs, GigTel provides the most advanced & reliable platform backed up by premium grade, end-to-end client support and top tier commissions. Our 70+ year legacy is built on durable, profitable partnerships. - Referral Partner
Whether you sell with us or anonymously, be certain your product is Grade A+. Plus, you’ll earn the highest commissions in the industry. It’s the ultimate referral business opportunity.
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Infobip
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security, and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business, and increase loyalty– all in a fast, secure and reliable way.
Website www.infobip.com
Social Networks
   Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Team Collaboration/Chat Apps
- Text-based Messaging (email/IM)
- WebRTC
- Messaging/SMS
Products
- Conversations
Turn Your Contact Center Into a Customer Experience Center. Provide personalized omnichannel support from a single interface with a digital cloud contact center solution. - Answers
Always Be Available to Support Your Customers With Chatbots. Deploy AI or keyword chatbots that use the world’s most popular communication channels and provide faster customer support at a lower cost. - WhatsApp Business
WhatsApp Business API - Deliver Better Customer Service. Offer always-on support and send useful notification with Infobip as your WhatsApp Business Solution Provider.
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Lifesize
Lifesize enables organizations to improve business resiliency and maintain business continuity during periods of uncertainty. Our secure, flexible and durable cloud-based solutions empower employees to work from anywhere, while delivering high levels of workforce productivity and customer satisfaction. As organizations evaluate technology solutions to support emerging business communications requirements, Lifesize is uniquely suited to help accelerate revenue generation by enabling seamless collaboration and consistent customer experiences in an increasingly virtual workplace. Our mission is to enable secure communications across the enterprise, from the contact center to the meeting room, and beyond.
Website www.lifesize.com
Social Networks
   Products/Services Offered
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Contact Center Systems/Applications
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
- WebRTC
- Workspace technology
Products
- Lifesize Cloud Video Conferencing Solutions
Accelerate virtual business operations while maintaining customer/employee intimacy. Collaborate Seamlessly. Easily communicate with colleagues and customers in immersive UHD-video and pristine audio quality Deploy Everywhere. Global cloud platform for every room, every device and every person Enhance Productivity. Integrate with critical business apps and third-party services in seconds Infinitely scalable to connect with customers via high definition video (hosted on AWS) The only provider to offer end to end encryption for all calls (1:1 and group calls) Features and integrations designed for the enterprise Highest definition call quality and reliability in the market Seamless experience between office, meeting room, and work from home - CxEngage Cloud Contact Center Solutions
Deliver a more consistent customer experience in an increasingly virtual workplace. Engage Rapidly. Rapid, personalized enterprise-grade cloud deployments that you can control Engage Everywhere. Adaptable to the ever-changing needs of your global business Engage with Confidence. Best-in-class customer success program to guarantee your deployment Rapid deployment to any new inbound department in as little as 48 hours Infinitely scalable to handle agent burst capacity globally in a matter of hours (hosted on AWS) Seamless agent experience at work, at home, anywhere Pay-per-use pricing and integrated WFM offers flexibility to optimize agent coverage Integrates seamlessly with your mission critical systems and existing on-prem solutions - Lifesize Enhances Connectivity with Microsoft Teams and Other Video Collaboration Platforms
Through a forthcoming cloud-delivered software update, users will be able to connect their laptop to supported Lifesize Icon meeting room systems, leveraging the superior 4K video and audio quality of the room system to join Microsoft Teams, Google Meet, Cisco Webex, BlueJeans and Zoom meetings through a native experience. The new solution harnesses the flexibility of BYOD, bypasses the quality limitations of built-in webcams and audio on desktop and mobile devices, and complements Lifesize’s longstanding SIP and H.323-based interoperability for joining meetings on third-party platforms. - Whiteboard Sharing with Lifesize Share
Take whiteboard collaboration beyond the meeting room. Combine Lifesize Share™ with the Kaptivo whiteboard camera system to bring the creativity and flexibility of whiteboarding to your video conferencing experience. Kaptivo attaches to any standard dry-erase whiteboard or glass board, captures real-time whiteboarding sessions and, when paired with Lifesize Share, presents a clear, sharp and accurate digital image to everyone in the meeting or on the call — with no training required and no change to the way you work. - Lifesize revolutionary new line of 4K conference room systems
Our line of audio and video conferencing equipment is built for plug-and-play simplicity and designed to connect you with your teams and get out of the way. By connecting our innovative, easy-to-use video conferencing hardware to our award-winning, cloud-based video conferencing app, Lifesize helps turn any space into an instant video meeting room in seconds. HARDWARE AND SOFTWARE TOGETHER By integrating our meeting room systems and cloud service, we enable every person and every conference room with amazing video conferencing. SECURE COMMUNICATION Lifesize uses best-of-breed data centers with independent third-party security and privacy certifications to ensure secure and reliable foundation possible.
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RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
Website www.ringcentral.com
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Salesforce Service Cloud
Service Cloud, the world’s #1 customer service platform, empowers organizations to deliver service from anywhere — from home, the field, or the office. Service employees are equipped to solve any problem with the intelligent productivity tools, unified data, and embedded training needed to deliver fast, scalable service across every channel — whether it’s messaging, chat, phone, self-service, or in-person. Built on a fast, flexible platform, Service Cloud enables Trailblazers to provide world-class service anytime, anywhere.
Website www.salesforce.com
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- Service Cloud Voice
Service Cloud Voice, we’re delivering a new solution for contact centers that brings together voice conversations, digital channels and CRM data in real-time for both the agent and supervisor. Voice transcription empowers agents and supervisors to view call and CRM data side-by-side, and Einstein AI can serve up the right knowledge articles and recommended next steps for agents during calls. By offering telephony natively inside of Salesforce, Service Cloud Voice enables easy setup of omni-channel routing capabilities for phone alongside other communication channels to help organizations deliver great service, regardless of call volume. - Digital Engagement
Digital Engagement allows every company to have personalized one-to-one conversations with customers on the channels they prefer. From messaging apps — including SMS, Facebook Messenger, WeChat, and WhatsApp — to web chat and social channels — including Twitter, Facebook, Instagram, and YouTube — companies are able to provide consistent service across channels, and do so more efficiently with automation such as chatbots. Because Digital Engagement is native to the Salesforce Platform, your agents will have a 360-degree view of every customer, on every channel, with no more screen switching. - Einstein for Service
Einstein for Service makes it easy for companies to automate common customer questions, assist agents with more complex work by making recommendations, deliver time-saving productivity tools, optimize service operations to cross-sell/upsell and with data insights that allow them to take action.
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SecureLogix
SecureLogix delivers a unified call security and authentication solution to enterprise and contact center markets worldwide. We prevent call attacks, robocalls, spoofing and fraud, and deliver a call identity risk score to help authenticate all inbound callers. We also orchestrate additional data sources and fraud tools in you network, providing a central call authentication hub to help ease operational management pain and decrease costs. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls over the past 20+ years for some of the world's largest corporations and military installations.
Website www.securelogix.com
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- FORCE FIELD Managed Call Security Services
The Force Field call security managed service combines the power of patented SecureLogix technology with the most experienced call security service team in the business. Our proprietary technology sits at the edge of your voice network and sorts good traffic from bad to reduce unwanted calls and keep your voice network safe and secure from attacks, including telephony denial of service (TDoS), spoofing & impersonation scams, robocalls, spam, harassing callers, toll fraud & call pumping. - ORCHESTRA ONE Call Authentication Services
We provide a call authentication hub to quickly verify and authenticate every inbound call with our automated, cloud-based call authentication and spoofing detection service that’s smart, efficient and affordable enough to scale across your entire contact center and enterprise. Orchestra One from SecureLogix dynamically orchestrates multiple zero-cost and low-cost metadata services to authenticate each call at its lowest possible price. Through dynamic orchestration, each call receives its own individual and optimal pathway to authenticate based on: 1) The risk associated with the call (e.g. size of financial transaction, source/destination of call, etc.) and 2) The call data and details availablel at various price points. - Enterprise Telephony Manager (ETM)
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ServiceNow
ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for more than 6,200 enterprise customers worldwide, including approximately 80% of the Fortune 500.
Website www.servicenow.com
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- ServiceNow Customer Service Management
Solve your customers’ problems with ServiceNow® Customer Service Management. Bring front, middle, and back offices together for resolving issues permanently by breaking down silos and automating processes across teams using digital workflows. Proactively address customer issues to prevent downtime by monitoring the health of customers’ products and services to identify potential issues. Instantly handle common customer requests with automated solutions that increase the use of self-service. You benefit from increased customer satisfaction, lower costs, and greater service capacity.
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Talkdesk
Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Schedule a meeting or chat with us to learn more.
Website www.talkdesk.com
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- Team Collaboration/Chat Apps
- Text-based Messaging (email/IM)
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- Talkdesk CX Cloud
Enterprise-class contact center capability, consumer app simplicity, - Workforce Engagement Management
Track and improve agent engagement and productivity to create a better experience for agents and customers. - Agent Assist
Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues. - Mobile Agent
With Mobile Agent you can engage with customers any time, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk. - Hybrid Cloud
Combining the best of what private and public clouds have to offer, Talkdesk Hybrid Cloud provides a private cloud tailored to your specific needs, blended with the innovative globally managed Talkdesk platform and its powerful public cloud capabilities.
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Tetherfi
Tetherfi enables businesses to drive customer & employee happiness by humanising their Digital CX. Rated as Singapore’s fastest going tech start-up, world’s leading enterprises use Tetherfi’s Digital in-app Customer Experience (DiCE) platform for Multi Experience - meeting expectations of today’s fast-paced and time-starved consumers.
Tetherfi’s DiCE - on customer side enables businesses to simplify customer journeys through single session contact resolution, seamless transition between virtual & live agents and by digitising everything sales to service.
Tetherfi’s DiCE - on employee side enables seamless work from home experiences without compromising on security, compliance or CX.
Website www.tetherfi.com
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- Video: Desktop
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- WebRTC
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- Tetherfi DiCE - Video KYC
Video KYC eliminates the need for banks to physically reach out to onboard customers anymore. Especially for those in remote areas, Video KYC offers hassle-free onboarding - without delays, discrepancies, or physical contact. You can eliminate drop-offs and frauds, reduce operating costs while ensuring full compliance. The Tetherfi Video KYC Platform integrates web-based real-time communication technology to provide end-to-end digital onboarding experiences for your customers. It can be easily integrated with any of your operational workflows, whether standalone or contact center-specific. Using ML and AI, Tetherfi Video KYC helps create accurate, fast, and fully-secure KYC processes. - Tetherfi DiCE - Work From Home with Remote Security & Compliance
Even before the COVID19-led lockdown, call center technology was evolving at a rapid pace to empower agents, supervisors, and other business users to seamlessly interact and deliver exceptional customer experiences. With social distancing becoming a norm, there is pressure on them to remotely monitor and manage customer journeys. With Tetherfi, you can smoothly transition to a fully remote working model in just a few days while maintaining the highest compliance monitoring standards. Your agents & supervisors can work from their location of choice to create unified and proactive customer experiences. With AI & ML-led tracking and alerting, integrated with the agent device camera, you get an unprecedented level of security. - Tetherfi DiCE - Virtual Banking In-session eSupport / eService
Tetherfi "Redefines Customer Experience" by integrating its in-app customer engagement platform components with the Tetherfi SDK / API, which allows customers to initiate voice, chat, and video conversations through branded mobile apps, popular messaging platforms, and corporate websites. Its innovative modular architecture simplifies the digital transformation journey for enterprises with agility and cost-efficiency. How can Tetherfi help you become a virtual bank? 1. Digital Onboarding of customers 2. Everything In-App 3. Offer an Omni-Channel and Omni-Present Customer Support 4. Offer High levels of customer engagement 5. Enable better collaboration - Tetherfi DiCE - Multi-Channel Virtual Assist (Interaction Workflow Engine)
Tetherfi Multi-Channel Virtual Assist solution s powered by Tetherfi's Interaction Workflow Engine, it's Directed Dialogue, and NLP-based multi channel virtual assist solution provides a conversational customer care experience.
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Twilio
More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Website www.twilio.com
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- AI/Analytics
Twilio Flex empowers businesses to build conversational IVRs and bots that work across web and mobile chat, SMS, WhatsApp, and your contact center - APIs/Integrated Communications
- Audio Conferencing Services/Devices
Twilio Programmable Voice platform provides API and building blocks to embed audio conference in to web and mobile apps - Contact Center Systems/Applications
As the industry's only fully programmable platform, Twilio Flex lets companies deploy Twilio's broad array of channels while giving developers the tools they need to easily create, change or extend any part of the solution. Easily augment your existing contact center with remote agents,new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud. - SIP Trunking Services
Twilio Elastic SIP Trunking provides Global PSTN connectivity to power contact centers and enterprise phone systems
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Uniphore
Unleash the power of the human voice and let it transform your entire customer service environment. At Uniphore, we partner with organizations who understand that customers want new ways to interact. People expect companies to be able to have conversations with them across all mediums, any time and have their voices not only heard, but acted upon. Uniphore has developed an AI-driven, automation-focused platform which delivers Conversational Service Automation (CSA), a new category of solutions aimed at both reducing support costs while dramatically improving customer service. CSA helps enterprises support and engage customers, build loyalty and realize efficiencies.
Website www.uniphore.com
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Products
- auMina - Conversational Automation and Analytics
What if every conversation, with every agent, is better understood because auMina AI and automation hears everything in real-time? auMina lets you analyze customer-agent conversations and aid decision-making with insights on customer sentiment, compliance, first call resolution and other business metrics. You can enhance sales effectiveness and customer service experience. Benefit from rich conversational automation & analytics to listen to voice of customers and enhance customer satisfaction. auMina lets you mine customers’ conversation data and empower business analysts with actionable insights, measure and continuously improve business results and provide key metrics for customer facing teams to enhance customer service experience. - akeira - Conversational Assistant
Uniphore digital agent akeira does everything a human shouldn’t. So, humans can focus of more valuable tasks and do what they do best – empathize with customers. akeira™ is backed by real-time customer analytics to drive efficient conversations for supporting sales & customer service. It is designed with a premium self-service interface offering a human-like conversational experience, making transactional interactions seamless. akeira can be implemented via any of the platforms viz. web, app or IVR. Business benefits of akeira include reducing the volume of calls to high cost support channels, lowering customer churn rate, providing high-quality answers, improving customer satisfaction, ensuring greater call routing accuracy and shortening average call duration - amVoice - Conversational Security
Resolving customer queries in minimal time is a customer service imperative. A key strategy is to minimize the time taken for customer authentication. amVoice™ from Uniphore is a secure and automated identity verification system that uses an individual’s unique voice biometrics for authentication, assuring maximum protection against identity theft and fraud. Only amVoice captures over 30 parameters of an individual’s voice (including frequencies inaudible to the human ear), irrespective of access device and language. It’s a more secure and effective method than fingerprints. The result? Faster authentication and a dramatic reduction in pay-outs by the organization.
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Verizon
Today, the office comes to you, not the other way around. Collaboration services help employees work together on different ends of the building or the world. Web conferencing tools make remote teams feel like they are right at the table with you. But these business communications tools are only as good as the network they run on. If yours is outdated or can not handle the traffic, your experience and your business can fall behind. With our business communications solutions, you all have the technologies and services you need to help employees and partners communicate and collaborate more effectively.
Website enterprise.verizon.com/products/business-communications
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- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Team Collaboration/Chat Apps
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Vision Point Systems
Vision Point Systems was founded as an IVR company in the age of Hardware PBXs, T1s, Dialogic boards and proprietary coding environments. As technology has evolved so have we. We joined forces as a Twilio consulting partner in 2013, and have delivered some amazing Twilio-powered solutions since then. Over the years, we have developed a mass of experience designing, building, and supporting enterprise process management systems and contact centers for some of the largest government agencies and Fortune 500 companies, featuring one of our other partner technology companies - Appian.
Website ses.visionpointsystems.com
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- Systems Integration Services/Consulting/VAR
- Text-based Messaging (email/IM)
- Unified Communications
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Voci Technologies
Voci is committed to delivering innovative solutions that enable you to develop voice data applications designed for the contact center. Our GPU-accelerated, deep machine learning speech technologies feature open APIs that integrate easily with multiple audio sources, telephony providers, and call recording technologies. They provide best-in-class transcription accuracy with the lowest total operating cost available in the market.
Website www.vocitec.com
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- V-Spark
V-Spark is an all-inclusive application that enables clients to visualize their audio using state-of-the-art speech recognition and speech exploration. - V-Blaze
Voci’s patented, highly accurate speech-to-text technology uses GPU acceleration to process .process audio at a factor of 700x (700 audio hrs in 1 hr), per single hardware instance. Now you can easily and cost-effectively analyze 100% of your calls!
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XMedius
Now part of OpenText, XMedius is a leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud communications solutions enable businesses to benefit from secure and unified communication, as well as to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. XMedius serves businesses, enterprises and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.
Website www.xmedius.com
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- CX-E Voice
OpenText™ CX-E Voice brings next generation voice applications to any communications environment - Unified Messaging, Transcription, Personal Assistant, Call Center, Speech-enabled Directory and Automated Attendant, Secure Voicemail, IVR, Outbound Call and Text Campaigns. It doesn’t matter if IT departments have deployed Avaya, Cisco, Google, Microsoft, Mitel , NEC or other vendors’ solutions, and whether they’re on-premises, cloud, or hybrid. CX-E’s industry-leading UC interoperability allows IT departments to dramatically expand what their systems can do without the massive cost of ripping and replacing existing PBX and email infrastructure. - XM Fax
Fax over IP (FoIP) software or cloud solution that replaces the need for traditional fax machines, as well as the dedicated lines, paper, ink, and maintenance associated with them. It improves productivity for organizations by allowing users to send and receive sensitive data directly from their PCs, laptops, mobile devices, and multifunction printers (MFPs) from anywhere, at any time. It is available in on-premises, Hybrid and cloud deployments. - XM SendSecure
Collaborative file exchange platform available in the Cloud and On-Premises. It allows users to upload text, audio, or video files of up to 5 Terabytes in size into an ephemeral SafeBox where file transfers take place. Files are automatically scanned with antivirus software and two- factor authentication and double encryption ensure the highest level of data protection in transit to recipients. Receiving files doesn’t require a user account, but recipients are authenticated via a one-time code received via an SMS, an automated voice call or an email. Once the SafeBox is closed, it automatically generates a signed audit record. - CX-E TeamQ
Call Center solution supporting up to 50 teams and 250 agents with no CTI connection required on the phone system. Bridging the gap between bare-bones hunt groups and expensive full contact centers, CX-E TeamQ is designed for small teams. TeamQ integrates with all major phones systems, delivering Automatic Call Distribution (ACD), Uniform Call Distribution (UCD), agent desktop control, supervisor interface, call recording, reports and more. - OpenText Qfiniti
OpenText™ Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities. By automatically delivering relevant, accessible and actionable customer intelligence, organizations better understand customer interactions and can deliver outstanding service across the globe.
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