Enterprise Connect 2022

Absen Inc is the US subsidiary of Absen, a leading LED display manufacturer and is based in Orlando, FL.We provide our clients with high quality, innovative LED products at a great value.This combination of fantastic products with a knowledgeable sales team allows us to offer turnkey solutions with outstanding client experiences. We offer 24/7 service and support across the nation. Being part of the global Absen team, our service representatives experience the LED manufacturing process from the point of creation and understand all aspects of design, performance, and maintenance.

Website
www.usabsen.com

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Products/Services Offered

• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Acclaim Plus

  The Acclaim Plus series offer the flexibility and performance to design the signage solution of your dreams, creating the ultimate seamless digital art. The Acclaim Plus series can be wall mounted, hung or stacked trom the tloor. It can be built in a vast varietyof shapes and sizes and is compatible with most media players. The Acclaim Plus series are not only one of the most versatile video solutions on the market but provides picture perfect bezel free video display to take your message to the next level

• AbsenIcon 3.0

  Absenicon is a revolutionary all-in-one LED screen for conferencing. It helps users to better facilitate presentations, brainstorming and decision-making. Delivering effective, convenient, comfortable, smart meeting experience.

AudioCodes is a market leader in the design and development of advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications for service providers and enterprises. Its products are deployed globally in broadband, mobile, cable and enterprise networks. AudioCodes provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers (MSBRs), Session Border Controllers (SBCs), IP Phones, Media Servers, Value-Added Applications and Professional Services. AudioCodes’ underlying VoIPerfectHD™ voice technology leverages the company’s leadership in DSP, voice coding and voice processing technologies to deliver enhanced intelligibility and an improved end user voice communication experience. Visit our website: www.audiocodes.com

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• WebRTC
• A/V Meeting Room Technologies

AVer is an award-winning provider of visual collaboration solutions that improve productivity and enrich lives. From increasing competitive advantage for business to accelerating learning in the classroom, AVer solutions leverage the power of visual communications to help people connect with one another to achieve great things. Our product portfolio includes Enterprise-Grade USB Video Conferencing Cameras, Professional Tracking PTZ Cameras, Wireless Document Cameras, and Enterprise Grade All-in-One Touch Panels for Video Conference Applications. We strive to provide industry-leading service and support that exceeds our customers’ expectations and help people #connectbetter.

Website
www.averusa.com

Social Networks

Products/Services Offered

• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• CAM550

  The CAM550 is a 4K dual-lens PTZ conferencing camera. Made with Qualcomm Technologies, the CAM550 combines dual-lens functionality, dynamic framing technology, gesture control, and smart gallery capabilities to create a reliable and versatile solution for medium to large rooms. AVer’s CAM550 equips two 4K lenses to capture a complete view of the room with wide-angle clarity. The ?rst is a PTZ camera with 12X optical zoom (24X total zoom) to clearly frame meeting participants in medium and large rooms. The second is an AI lens with 95 ° FOV to provide a panoramic view of the room. The Smart Gallery feature puts up clear views of every participant during video calls, whether you are in a large conference room or working remotely. Enable gesture control camera operation to enjoy a fluent, safe video calling experience. 4K dual-lens camera technology captures the room in its entirety, providing a premium conferencing experience for mid-to-large scale rooms.

AVerMedia empowers people to easily connect and boldly create through innovative audiovisual technology. Our solutions help people work productively, build new relationships, and expand their horizons in ways that were not possible before.

Website
www.avermedia.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Biamp is a leading provider of innovative, networked media systems that power the world’s most sophisticated audiovisual installations. The company is recognized worldwide for delivering high-quality products and backing each one with a commitment to exceptional customer service.? The award-winning Biamp products include Conference Room Solutions that deliver truly extraordinary communication with unparalleled ease of management. Engineered to optimize productivity, our products provide seamless audiovisual experiences for meeting spaces of all sizes, from Huddle Rooms to Large Conference Rooms.

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Vidi 250

  The Vidi 250 is a wide angle 4K camera designed for use with video conferencing systems. Intended for huddle room or small to medium conferencing rooms, the Vidi 250 has a 120° wide field of view, allowing everyone in the room to be seen. The Vidi 250 uses auto framing technology to identify meeting participants and to adjust the focus and zoom to keep participants in view. The Vidi 250 can be either display mounted or wall mounted.

• Parlé VBC 2500 Conferencing Video Bar

  Parlé VBC 2500 is an all-in-one conferencing bar featuring Biamp Audio Intelligence and Biamp Video Intelligence to deliver premium AV experiences for small and medium conference rooms. With integrated AEC, AGC, and NRD, the VBC 2500 uses a 27-microphone array and Biamp Beamtracking™ technology to actively track and intelligently mix conversations from around the room. Two smart speakers use distortion compensation and dynamic bass enhancement technology to create room filling audio with superior speech reproduction. The VBC 2500 also features Biamp Launch, an automated tuning system that optimizes the audio to each unique conference space. Parlé VBC 2500 includes a wide angle 4k camera designed for conference room environments. The camera incorporates high quality optics to enable streaming crystal clear video at 1080p @ 30fps. The VBC 2500 uses auto framing technology to identify meeting participants and to adjust the focus and zoom to keep participants in view.

• Biamp MRB-M-X400-C Medium Meeting Room Bundle

  This bundle provides a complete audio solution for meetings of up to 11 people, including everything required to outfit a conference room to enable clear communication in every meeting. Our next generation TesiraFORTÉ X 400 is tailormade for modern meeting rooms, reducing the amount of hardware and connections needed to complete a space, and Biamp Launch ensures that room deployments are lightning fast and 100% consistent, making for a fully optimized collaboration experience every time. Incorporating Beamtracking® technology, our award-winning Parlé microphones latch onto the voices of meeting participants, allowing them to move freely around the space while remaining easily heard and understood. Designed to provide superior voice reproduction in conferencing environments, Desono C-IC6 loudspeakers deliver superior audio clarity for the entire room while our unique single cable connection scheme allow installers to take advantage of configuration-free networking. In addition, the included pre-terminated category cabling gets meeting spaces up and running in half the time of competing systems.

• Parlé TCM-1A Pendant Microphone

  The Parlé TCM-1A is an AVB ceiling microphone and PoE+ amplifier comprised of a pendant microphone and plenum box. Each microphone includes Beamtracking technology with three 120-degree zones, providing full 360-degree coverage of the meeting space. The plenum box is equipped with an additional RJ-45 connector for daisy-chain connections; a maximum of three microphones are permitted per daisy chain (one TCM-1 or TCM-1A required, plus up to two TCM-1EX). The 2-channel PoE+ amplifier includes an internal limiter, selectable power, and a burst mode to handle peak signals.

• Parlé TTM-X Tabletop

  The Parlé TTM-X is an AVB low profile tabletop microphone for use in Tesira systems. Comprising a network box and a tabletop microphone, each microphone includes Beamtracking technology with four 90-degree zones, providing full 360-degree coverage of the meeting space. Each network box has its own digital signal processing module and comes with an additional RJ-45 connector to add an optional TTM-XEX.

Bicom Systems delivers Open Standards Turnkey Telephony Systems since 2004. Our communication solution consists of five products. The essentials include PBXware, SERVERware, and sipPROT. Our Unified Communications apps gloCOM, gloCOM GO, and gloCOM Meeting have features that set us apart with a competitive advantage. Bicom Systems offers both hosted and on-premise solutions for Unified Communications. Both models offer unique advantages. Hosted deployment option relieves a company of the burden of purchasing and maintaining the hardware. The company can seamlessly upscale or downscale its own hosted resources. Companies that opt for the deployment self-hosted model have complete control over all their servers and data and, possibly even more important, the peace of mind that comes from knowing that all your business data resides safely in-house. Our business strategy is based on encouraging and supporting resellers to grow their business by adding VoIP to their services. As their provider, we stay on their side by providing training and support in daily operations. We have successfully deployed on every continent. Our products are used daily by SMBs, enterprises, contact centers, governments, and more.

Website
www.bicomsystems.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• A/V Meeting Room Technologies

Products

• gloCOM & gloCOM GO

  gloCOM and gloCOM GO are Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse by integrating with PBXware, our VoIP Telephony Platform.

• PBXware Telephony Platform

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium-sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers, and governments worldwide by combining the most advanced of the latest technologies.

• PBXware Contact Center Edition

  PBXware Contact Center Edition is designed to simplify and enhance call management at busy call centers and contact centers of any size. Contact Center enables companies to increase efficiency in the workplace and transform the way they conduct business.

• gloCOM Meeting

  gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of gloCOM's contacts, the user can start collaborating with a single click. gloCOM meeting allows the user to meet with multiple people simultaneously while offering: Video Conferencing, Audio Conferencing, Screen Sharing, Remote Control, and Group chat.

• SERVERware

  SERVERware is the only Virtualization Platform tailored to Hosting Telephony & Unified Communications in the Cloud. SERVERware delivers a wide range of IP services and applications with high availability, stability, and reliability for a maximum up-time. SERVERware Serves many different types of clients with different PBXware editions at the same time plus sipPROT, all through one interface. The new GUI has made the management of hosts, VPSs, and resources easier than ever. SERVERware has been completely revamped with a new underlying virtualization technology, has 64bit and 32bit backward compatibility with older versions of PBXware. SERVERwarehas shared, fault-tolerant, highly available, and redundant network storage, high data integrity protection, and a built-in backup system. Bicom Systems’ SERVERware Virtualization Platform is available in the Standalone, Mirror, and Cluster Editions, offering fault tolerance, high availability, and processing and storage scalability.

Build a reliable, simple to use collaboration and communications technology platform across your organisation with Clevertouch's complete ecosystem of award-winning products. UX Pro interactive meeting room displays, room booking panels and digital signage solutions are all supported and managed by ClevertouchLive, and a user friendly online collaboration and design tool. Integrate with your chosen UC platform: Teams, WebEx, Zoom, etc. Our technology will fit seamlessly into your existing setup and is designed around you.

Website
www.clevertouch.com

Social Networks

Products/Services Offered

• Mobile/Wireless Platform/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• UX Pro

  Multi-award winning interactive panels for meeting rooms bringing together your unified collaboration solutions.

• ClevertouchLive

  Our completely free to use software to support all your Clevertouch hardware for wayfinding messaging, digital signage, MDM and book meeting rooms live using your own device.

• Commercial Displays - Commercial Displays

  Ease visitor and colleague communications using our Clevertouch Commercial Displays.

DTEN is changing the way people connect and collaborate through immersive, video-first hardware and subscription services. Our solutions are found in businesses, schools, homes and hybrid environments worldwide, delivering intuitive, high-quality, and real-life video conference experiences for every meeting space. As a recipient of multiple international awards, DTEN is recognized for plug-and-play simplicity, superior audio visual clarity, and fluent, elegant designs. DTEN was founded in 2015 and headquartered in San Jose, California; Zoom Video Communications, Inc. is an investor. Find more at www.DTEN.com.

Website
dten.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• DTEN D7 55" / 75" / Dual 55"/ Dual 75"

  The DTEN D7 is an award-winning, all-in-one, plug and play video conferencing solution for unparalleled collaborations.

• DTEN ME Pro

  The DTEN ME Pro provides flexible work areas for employees who may be splitting their time between home and office. With Zoom's new app pairing function, it allows visitors to instantly pair their personal Zoom handle, and unpair when finished.

• DTEN Mate

  The DTEN Mate is a portable touchscreen tablet that provides intuitive whiteboarding and annotation tools with screen mirroring for easy control.

• DTEN ONboard
• DTEN GO

  The DTEN GO offers an advanced microphone array and smart camera system in a sleek and compact form factor for professional video meetings wherever you have an existing TV or display.

GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent.

Website
www.goto.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies

Products

• GoTo Connect

  GoTo Connect is all-in-one communications software built for SMBs. GoTo Connect combines an enterprise-class phone system, meetings, contact center, webinars and training into one solution that’s accessible anywhere. It’s powered by the best admin tools on the market, the most reliable platform, with #1 rated customer support and delivered at an incredible value.

• GoTo Resolve

  GoTo Resolve helps IT professionals streamline their helpdesk by consolidating reactive remote support tools and proactive unattended remote access technology with conversational ticketing. Support teams can provide fast, consistent IT support for in-office and remote workers, on and from all devices with easy-to-use, flexible tools to turn requests into resolutions for a refreshingly simple IT support experience

At Jabra, we’ve been transforming how people experience sound for over 150 years. Today, as part of the GN Group, our research and engineering keep us one step ahead of the ever-changing audio-visual needs of the modern world. We recognize how premium sound and video benefits both consumers and businesses. From intelligent headsets for the everyday; to communications tools for professional use; to medical-grade sound technology for the healthcare sector, our products revolutionize the enjoyment of music, calls and media and help professionals work more productively.

Website
www.jabra.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Konftel is a Climate Neutral Certified manufacturer of audio and video conferencing equipment, helping organizations conference with a clear climate conscience.

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• Konftel C2070

  The Konftel C2070 is the perfect video package for huddle to medium meeting rooms, combining the Konftel Cam20 4K conference camera with the Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the video meeting on your laptop.

• Konftel C5070

  The Konftel C5070 is the ideal video collaboration solution for small to medium sized meeting rooms, combining the Konftel Cam50 PTZ conference camera and the Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the video meeting on your laptop.

• Konftel C20800

  The Konftel C20800 Hybrid is a versatile video collaboration solution, designed for small to large meeting rooms. It features the Konftel Cam20 4K conference camera, the Konftel 800 conference phone with OmniSound® and Konftel OCC Hub. A single USB cable is all you need to connect the powerful wide angle camera, scalable audio and the room’s screen to the collaboration app on your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. No hassle, everyone is included.

• Konftel C50800

  Konftel C50800 Hybrid is a premium video collaboration solution for medium to really large meeting rooms. Delivering outstanding image and audio quality, the package combines the Konftel Cam50 PTZ conference camera and the Konftel 800 conference phone with the Konftel OCC Hub for One Cable Connection. A single USB cable connects to your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. So you can sit back with confidence and focus on the meeting.

• Konftel Personal Video Kit

  The Konftel Personal Video Kit is designed for desktop users who demand professional quality video meetings. It includes the Konftel Cam10 business webcam and Konftel Ego professional speakerphone in a convenient package. Create an enhanced visual and audio experience with a 90 degree viewing angle, full HD video output and OmniSound® audio performance. With USB plug and play, this portable kit is your perfect home and traditional office companion. For wherever you are working.

Poly (NYSE: POLY) creates premium audio and video products so you can have your best meeting -- anywhere, anytime, every time. Our headsets, video and audio-conferencing products, desk phones, analytics software and services are beautifully designed and engineered to connect people with incredible clarity. They're pro-grade, easy to use and work seamlessly with all the best video and audio-conferencing services. Poly MeetingAI delivers a broadcast quality video conferencing experience with Poly DirectorAI technology which uses artificial intelligence and machine learning to deliver real-time automatic transitions, framing and tracking, while NoiseBlockAI and Acoustic Fence technologies block-out unwanted background noise. With Poly (Plantronics, Inc. – formerly Plantronics and Polycom), you'll do more than just show up, you'll stand out.

Website
poly.com

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

New dimensions of listening, impressive sound experiences and moments to give you goosebumps – the world of audio can deliver all of this: At Sennheiser, we seek to excel in shaping such experiences each and every day. Since the inception of our company 76 years ago, we have become one of the world’s leading manufacturers of microphones, headphones, loudspeakers and wireless transmission systems. As humans, we have the ability to collaborate and communicate effectively. We believe that speech intelligibility is an integral part of such communication. And thus, an integral part of being human. Technology should not be a barrier to your freedom to communicate. On the contrary, we believe that it must make you feel empowered and free. Rediscover Freedom with Sennheiser.

Website
en-us.sennheiser.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies

Products

• TeamConnect Intelligent Speaker

  The TeamConnect Intelligent Speaker is the ultimate audio solution optimized for mid-sized Microsoft Teams Rooms for up to 10 people. It is designed specifically to give teams a whole new way to collaborate in hybrid meetings: smart, focused, inclusive and as if everyone is in one place.

• TeamConnect Ceiling 2 - with TruVoicelift

  The TeamConnect Ceiling 2, with its patented automatic dynamic beamforming technology, was already a leader in conference room audio technology. Now, with the addition of TruVoicelift and advanced zone control, TeamConnect Ceiling 2 combines the advantages of a boundary microphone and a microphone array. Therefore, it is the best solution for both (video) conferencing and in-room audio, for example in classrooms, lecture halls and boardrooms. TeamConnect Ceiling 2 now offers our customers unparalleled levels of control with the addition of a priority zone (allowing a single area in the room to be highlighted), 5 advanced exclusion zones (for pinpoint targeting and removal of unwanted noise sources) and more. All of these new features are activatable and configurable via the latest firmware update for the TeamConnect Ceiling 2 and via the latest version of Sennheiser Control Cockpit. Easy to install and, due to a flexible microphone ceiling mount system, easy to integrate. Let us help you understand the difference TeamConnect Ceiling 2 can make for you and your business.

ViewSonic inspires the world to see the difference between the ordinary and the extraordinary by providing award-winning visual solutions for work, play, and education. With over 30 years of experience developing cutting-edge products and services, we help people visualize what a brighter future looks like, one display at a time. From enterprise, classroom, and commercial workspaces, to home offices and virtual learning environments, we make collaboration possible from anywhere.

Website
www.viewsonic.com/us

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Desktop
• A/V Meeting Room Technologies

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Website
www.webex.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• A/V Meeting Room Technologies

Products

• Webex for flexible workstyles

  The Webex Suite brings calling, messaging, meeting, polling and whiteboarding in one-easy-to use and secure app. Integrations help customize workflows, and robust AI features create inclusive environments with real-time transcription, translation and your own enterprise class collaboration assistant . Designed to easily adapt to different workstyles needs, create deeper engagement and support more personalized experiences – including tools to support well-being goals of individuals and teams - Webex helps makes hybrid work more engaging. https://www.webex.com/collaboration-suite.html

• Webex reimagined workspaces

  Elevate your workspace experiences with powerful collaboration devices that bring together audio, video, whiteboarding and easy app integration. Webex devices enable smart hybrid work with consistent experiences across remote and office locations. Headsets, IP Phones, cameras, desktop and room-based systems optimize performance for your users and are easy for admins to secure, manage and scale anywhere. https://www.webex.com/collaboration-suite.html

• Webex security, manageability and performance

  Select a flexible collaboration platform that adapts to your business needs. Webex powers secure hybrid work and customer experiences on a global scale. Open and extensible, Webex enables continuous collaboration, bringing together calling, meeting, messaging, polling, events, contact center, devices and 3rd party application integrations. Easy single pane of glass administration, deep analytics and trouble shooting capabilities as well as customized reporting and alerts help scale your business for hybrid work https://www.webex.com/control-hub.html

• Webex connected event experiences

  Enable seamless event execution and interactive experiences for all . The all-new Webex Events blends the traditional in-person and online event experience ranging from company town halls and training to conferences and networking events with enterprise class tools to support manageability and compliance Host professional webinars with custom registration pages, rich presentation options, moderator controls, flexible breakout sessions and post-event reporting using Webex Webinars https://www.webex.com/products/event-management.html

• Webex Customer Experience

  Webex enables organizations to deliver differentiated customer experiences, every time. The all-new Webex Connect is an enterprise CPaaS solution that automates and orchestrate all your customer interactions centrally. Webex Contact Center is an enterprise grade cloud contact center solution with intuitive agent desktop and digital first customer engagement – designed with open API and including integration with Webex Connect for seamless customer service across digital and live channels https://www.webex.com/products/customer-experience.html

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, and Salesforce.

Website
www.aisera.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics. Among our target groups are all companies that record their communication, especially contact centers, financial service providers, and public safety organizations. We record, analyze and evaluate interactions across all media – as a service from the cloud as well as on-premise. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. Headquartered in Germany, ASC is the #1 Europe-based player in its industry with subsidiaries in currently thirteen countries.

Website
www.asctechnologies.com/english

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• ASC Recording Insights

  Record and archive your Microsoft Teams calls, meetings, screen sharing and chat, whilst complying with legal requirements. ASC Recording Insights is a Microsoft certified native built cloud solution for Teams, providing secure capturing and hosted in Microsoft Azure, integrating seamlessly with your collaboration platform.

Automation Anywhere is the world’s #1 cloud automation platform, delivering intelligent RPA solutions across all industries globally to automate end-to-end business processes, for the fastest path to enterprise transformation. The company offers the world’s only cloud-native platform combining RPA, artificial intelligence, machine learning, and analytics to automate repetitive tasks and build enterprise agility, freeing up humans to pivot to the next big idea, build deeper customer relationships and drive business growth. For additional information, visit www.automationanywhere.com.

Website
www.automationanywhere.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Automation Anywhere Robotic Interface (AARI)

  AUTOMATION ANYWHERE FOR CONTACT CENTERS Cloud-native automation to power better service, faster. WHY INTELLIGENT AUTOMATION? Quick responses and resolutions are key to good service. When a contact center doesn’t have modern, digitally native technologies, agents must navigate through multiple, back-end systems, performing manual, repetitive tasks to resolve requests. And service can suffer. That’s where Automation Anywhere intelligent automation can help. AARI, the Automation Anywhere Robotic Interface, simplifies the agent experience onto one screen with cross-system automations for every step: before, during, and after calls. You can also use our intelligent automation to make your virtual agents more powerful to fetch data across modern and legacy systems. With native integrations for Google, Genesys, and Salesforce, our solution makes it easy to connect and scale your existing systems to cloud-native intelligent automation for faster deployment and ROI. Remove the barriers to humanbot collaboration and drive greater business outcomes with Automation Anywhere.

Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Stop waiting for post-call analysis to improve your operation. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say. Visit Balto.ai to see it in action.

Website
balto.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Real-Time Guidance

  Balto guides agents to say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Real-Time Guidance.

• Real-Time Coaching

  Balto listens to calls and automatically alerts managers for coaching opportunities. Drive immediate agent improvement by coaching the right calls in real-time.

• Real-Time QA

  Balto automatically scores 100% of calls so you can focus on improving conversations - not on scoring them.

As a communications platform company, BICS is at the heart of the communications ecosystem, bridging telecommunications services, and the needs of enterprises. Our solutions – from global voice services, seamless roaming and IoT enablement, to global messaging – are essential for supporting today’s data-hungry consumers and digitally driven enterprises. Headquartered in Brussels, with a strong presence in Africa, Americas, Asia, Europe and Middle East, we enable every person, application and thing to connect simply and securely, wherever they are. For more information visit www.bics.com and follow our tweets @BICS_SA and LinkedIn.

Website
www.bics.com

Social Networks

Products/Services Offered

• AI/Analytics
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services

BLEND is a leading, AI-powered localization orchestration platform that removes cross-border barriers to help global brands establish a native presence in fundamentally different markets worldwide. Through its voice-over recording division, BLEND Voice (formerly GM Voices), BLEND enables organizations to deliver engaging omnichannel customer experiences that increase satisfaction and self-service in a brand-consistent sound and style—in any language. BLEND is equipped to handle every multimarket communication channel, with deep industry expertise, an unmatched tech stack, and integration with all the platforms driving commerce today, including Zendesk. Visit www.getblend.com for comprehensive localization solutions and www.blendvoice.com to browse voice actors and services.

Website
www.getblend.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Professionally-Recorded Voice Prompts for Any Contact Center Application

  BLEND Voice delivers ready-to-load voice prompts in any language for every contact center application. With working relationships and partnerships with all IVR platform providers, we know how to record, edit, and format for specific implementations, keeping your voice project on time and on budget. Pick a voice and send a script—we’ll handle the rest. Supporting international contact centers? We can localize all your scripting and call flows in-house with 25,000 accredited linguists worldwide.

• Voice Narration for eLearning Videos, Modules, and Slideware

  Organizations rely on GM Voices to enhance their eLearning and talent development content with brand-focused voice narration that better engages theirs teams, no matter their language or location. With hands-on LMS experience, thousands of voice actors, and a global localization network, we help you train staff with higher retention and consistent messaging.

• Multilingual Help Desk – Zendesk Integration

  BLEND’s Multilingual Help Desk solution integrates directly with Zendesk, offering personalized customer service in any language. From human translation to neural machine translation (NMT), choose your desired translation quality, with no in-house staff required. Multilingual Helps Desk scales to fit your budget—with a customized mix of machine-only, human-only, or NMT (with human post-editing)—and supports both inbound and outbound messaging.

• Enterprise-Grade Localization

  Offering industry-specialized localization that supports your multimarket growth across any contact channel. BLEND excels at locally-authentic communication within the eCommerce, telecom, media, high tech, life sciences, and FinTech industries, among many others, with an unmatched tech stack, global pool of accredited linguists, and the highest commitment to data security.

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Calabrio ONE gives you a complete toolset to unlock the tremendous value buried within your customer interaction data and transform your entire business. One seamless solution, powered by the cloud, that combines a fully integrated workforce engagement suite with robust voice-of-the-customer analytics and business intelligence tools. Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement, and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

• Calabrio Call Recording

  Capture every voice. Make every interaction count. Customer interactions are the start of the data trail. You need a robust, reliable solution to record every call and transform customer interactions into highly usable data. Guarantee 100% capture and simplify compliance. Quickly search hundreds of hours of calls to prove adherence, settle disputes and mitigate risk. Connect the voice of your customer with key goals across the business.

• Calabrio Quality Management

  Every interaction is an opportunity. Strengthen relationships, deepen loyalty and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value.

• Workforce Management

  Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, customized reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment, while helping navigate the evolving world of work going forward. Calabrio WFM is a highly agile and scalable workforce management platform that allows delivery of seamless experiences for customers, agents and contact center managers—no matter where employees are working

• Calabrio Analytics

  Unlock the goldmine of intelligence buried in your contact center with sophisticated AI and ML-fueled speech, desktop and text analytics embedded throughout the new Calabrio ONE. Illuminate compelling, AI-driven insights—and put them into action to enrich human interactions. Transform every customer interaction, including web conference meetings, into usable data. Distill that data into key trends. Extract insights to drive profitable change in the contact center and across your business. It’s time to harness the true voice of your customer.

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

CDW Corporation (Nasdaq:CDW) is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 10,000 coworkers. For the trailing twelve months ended March 31, 2020, CDW generated Net sales over $18 billion. For more information about CDW, please visit www.CDW.com.

Website
www.cdw.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• WebRTC

Code has been producing UC productivity solutions since 2013 and reports on over 500,000 UC users. We use our expertise to develop innovative reporting, analytical and management software to help you unlock efficiencies and extract business insights for your UC. What do we do? Our reporting and management solutions give users the facts and figures to make informed decisions which lead to an increase in the productivity and efficiencies of UC.

Website
codesoftware.net

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Clobba

  Clobba is an advanced UC reporting tool that delivers information on user adoption, employee productivity, call quality and call costs.

• Clobba RT (Real-time)

  Real-time wallboards and trend analytics for Microsoft Teams users of call queues and auto attendants and Skype for Business users of Response Groups

• Clobba VR (Voice Recorder)

  Voice recording for Microsoft Teams

• Clobba RM (Range Manager)

  Provisioning and DID range, number, and extension management

• Clobba QM (Queue Manager)

  local management and configuration of MS Teams Call Queues and Auto Attendants

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.

Website
www.cognigy.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Cognigy.AI

  Enterprise Conversational AI platform for end-to-end customer service automation Learn more at https://www.cognigy.com/products/cognigy-ai

• Cognigy Voice Gateway

  AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations Learn more at https://www.cognigy.com/products/voice-gateway

• Cognigy Insights

  Fully integrated Conversational AI Analytics Suite for 360° Insights A powerful conversational AI analytics stack that enables enterprises to improve customer experiences and operational efficiency based on data-driven insights. Learn more at https://www.cognigy.com/products/cognigy-insights

The industry leader in AI-powered communication and collaboration, Dialpad delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. Dialpad is the only provider of TrueCaaS capabilities delivered from an enterprise cloud platform as one solution and communications experience. Dialpad is the ideal platform for the hybrid workforce, empowering companies to navigate a world of constant digital transformation and enabling people to have more engaged collaboration and smarter conversations. Simple to deploy and available on any device, Dialpad offers the ability to work smarter — not harder — from anywhere on any device.

Website
www.dialpad.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

As certified partners of Oracle and Ribbon, Eastwind offers carrier-independent voice quality managed services delivering robocall and fraud protection along with rich call details and STIR/SHAKEN compliance from the premise to the service provider hand-off. Eastwind’s VNOC service extends enterprise voice operations staff with US-based, certified engineers. With experience working with Tier 1 financial institutions and call centers, Eastwind provides 7x24 operational support for private and public cloud deployments and Microsoft Teams. By leveraging a senior engineering team spread across multiple customers, Eastwind can help enterprises reduce costs, speed delivery of new services and capabilities, and improve system reliability.

Website
www.eastwindcom.com

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products/Session Border Controllers (SBCs)
• Systems Integration Services/Consulting/VAR

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale, fostering customer trust and loyalty.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 200 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe.

Website
hiya.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services

Products

• Reputation Management

  Reputation Management lets you monitor how your number is being perceived by call recipients, manage your reputation health by number, dispute spam tags and understand how calling behaviors affect your reputation.

• Secure Call

  Secure Call protects enterprises from having their number spoofed by scammers, going beyond government regulations and services provided by static call registries. Each time an enterprise originates a call, the origin of the outbound call is verified by Hiya. If the same number attempts to call a Hiya-enabled call recipient and fails the authentication process, the call is immediately terminated (or stripped of identity) to protect the organization and the call recipient from being harmed.

• Branded Call

  Branded Call enables enterprises to create a personalized identity for voice calls. Hiya customers create a personalized, differentiated experience that delivers name, number, logo and call context to better inform the call recipient about the incoming call.

• Hiya Connect Console

  The Hiya Connect Console provides enterprises with both an administrative portal to upload phone numbers and customize what is displayed per phone number, as well as an analytics dashboard with reputation and call performance insights to inform and guide voice performance strategy.

ISI is “The UC Analytics Company.” Enterprise IT and business line managers rely on ISI analytics and call reporting to provide the extensive visibility into employee and customer communications not provided by their Cisco, Avaya, or Microsoft Teams UC platforms.

Website
www.isi-info.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Unified Communications

Products

• Infortel Cloud Pro

  Infortel Cloud Pro is an additive software solution that makes raw UC data more usable and much more valuable. We take the large amounts of data generated by your Cisco, Avaya, or Microsoft Teams communications platform and bring this information together in one place and on a single screen to accelerate decision-making.

Kore.ai, recognized as a leader in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms, helps create AI-native virtual assistants for the enterprise that deliver extraordinary user experiences across all industries and regions. Kore.ai is the trusted advisor and preferred technology partner to drive breakthrough automation for its Global 2000 customers. Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by providing delightful customer and employee experiences with unmatched contextual intelligence.

Website
kore.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• SmartAssist

  SmartAssist is the world's first AI-native CCaaS. It is an end-to-end contact center that delivers phenomenal customer and agent experiences on any voice, email, chat and digital channel with AI driving every aspect of the interaction. Intelligent routing, self-serve automation with virtual assistants, and AI-powered agent assistance leads to faster call resolution, reduced average handle time and more opportunities for up-selling and cross-selling. Built with flexibility in mind, this solution can be implemented end-to-end or various modules can complement your current contact center technology stack. SmartAssist is the smart contact center of tomorrow.

• Experience Optimization Platform

  Kore.ai's experience optimization platform enables enterprises to design, test, train, deploy, and manage virtual and process assistants in both voice and digital channels. The platform supports both on-prem and cloud deployments for over 30 channels in 26 languages. Central to Kore’s platform's capability are its superior NLU with explainable AI and CX & EX delivery frameworks. Speech recognition, analytics and integrations are essential components for end to end experience optimization. Recognized by the leading analysts as a leader in the conversational AI space, Kore.ai is trusted by hundreds of global enterprises.

• AgentAssist

  AgentAssist uses AI to monitor the customer-agent conversation and provide the agent with suggestions to improve their interaction. It provides next best action suggestions, suggests empathetic responses based on sentiment analysis and can completely automate the agent-customer conversation for various use cases. AgentAssist empowers contact center agents to provide better customer service, save time and drive efficiency through the contact center leading to extraordinary business results.

Level AI is the customer service intelligence platform for modern contact centers. Our semantic engine focuses on intent in conversations and drives automated quality assurance, advanced analytics, and real-time agent assistance for omnichannel contact centers.

Website
thelevel.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Lightyear’s software allows businesses to buy and manage their network services (internet, WAN, data center, voice / phone) on a ridiculously easy-to-use online platform. With Lightyear you can configure services, get quotes, pick vendors, sign contracts, monitor implementations, handle renewal shopping, and manage your entire network inventory in one vendor-neutral platform. Hundreds of enterprise users trust Lightyear with all of their network procurement needs, including those at Louis Vuitton, Palo Alto Networks, Starwood, StockX and Element Solutions as well as several ISPs themselves.

Website
www.lightyear.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Unified Communications

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

MiaRec is a global provider of award-winning Customer Engagement software. We help customer-first and data-driven organizations gain complete visibility into their customer service operation to achieve business goals and drive transformation across the enterprise. The MiaRec Customer Engagement platform seamlessly integrates voice analytics, call recording, screen recording, advanced reporting and quality management tools to help organizations leverage their call data. Our solutions reveal customer sentiment by intelligently organizing recorded conversations into topics that evolve with your growing call volume. We empower organizations to improve customer and agent experience, identify service gaps, drive continuous process improvements, and significantly reduce fraud risk.

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• MiaRec for Microsoft Teams

  MiaRec will showcase the full release of its Microsoft Teams functionality. MiaRec for Microsoft Teams helps organizations move beyond compliance. We capture every Microsoft Teams call easily, transparently, and compliantly across your entire organization then raise the bar by leveraging your MS Teams recordings to help you achieve your business goals.

• MiaRec Customer and Workforce Engagement Suite

  The latest release of the MiaRec Customer and Workforce Engagement Suite call recording, voice analytics, screen recording, advanced reporting and quality management features in one powerful tool to help organizations leverage their call data and achieve business goals.

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.

Website
www.nice.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Text-based Messaging (email, IM)

Products

• Automation & AI
• Customer Analytics
• Open Cloud Foundation
• Omnichannel Routing
• Workforce Engagement

Over 100,000 developers around the world use Nylas to quickly and securely build communication, scheduling, and workflow automation features into their applications. With Nylas, developers at innovative companies like Lever, Upwork, Wix, Freshworks, Dialpad, and Ceridian get unprecedented access to rich communications data from their users, pre-built workflows that automate everyday tasks, embeddable UI/UX components for fast front-end development, and comprehensive security features - all delivered via a suite of powerful APIs that make integration easy.

Website
www.nylas.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Neural API

  Nylas’ Neural API simplifies extracting intelligence from communication channels to automate workflows that save users 20% or more of time each week. With the Neural API, developers gain access to pre-trained AI/ML models to extract structured intelligence from unstructured communication data, enabling you to drive personalized digital engagement at the application level.

• Email and Calendar API

  The Nylas Email API simplifies email connectivity across all major email service providers. With a single point of integration, you can quickly embed premium email features into your application workflows. The Nylas Calendar API streamlines scheduling and collaboration for millions of users daily across the globe.

• Nylas UI Components

  Nylas Components allow you to quickly embed Email, Scheduling, and Contact profile interfaces into your application. Nylas Components are an open source library of communication user interfaces. Developers can deploy Components with just a few lines of Javascript, and easily customize the UI/UX to their specific use cases and application needs.

• Nylas CPaaS

  Nylas’ Communication Platform-as-a-Service (CPaaS) gives developers at startups and Fortune 500 companies a platform to enable omni-channel communications and workflow automation. Nylas provides secure, universal access to communications data and identifies and extracts intelligence to power personalized, frictionless digital experiences.

• Nylas Universal Communications API

  Nylas’ universal communication API enables developers to send, receive, and synchronize messages and events, as well as power advanced AI/ML-based high volume ETL capabilities, to drive workflow automation, digital transformation integrations and Big Data analytics at scale. Developers can get their application up and running quickly with our SDKs, intuitive APIs, and open-source UX components. With Nylas, you can radically reduce time-to-delivery, build engaging customer experiences, while increasing developer productivity.

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience.

Website
www.oracle.com/industries/communications

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)

Products

• Oracle Communications Session Border Controller

  Bring Your Own Carrier or Direct Routing to Zoom and Teams

• Oracle Communications Security Shield Cloud

  A comprehensive view of the network identifies questionable calls and anomalous behavior

Poly (NYSE: POLY) creates premium audio and video products so you can have your best meeting -- anywhere, anytime, every time. Our headsets, video and audio-conferencing products, desk phones, analytics software and services are beautifully designed and engineered to connect people with incredible clarity. They're pro-grade, easy to use and work seamlessly with all the best video and audio-conferencing services. Poly MeetingAI delivers a broadcast quality video conferencing experience with Poly DirectorAI technology which uses artificial intelligence and machine learning to deliver real-time automatic transitions, framing and tracking, while NoiseBlockAI and Acoustic Fence technologies block-out unwanted background noise. With Poly (Plantronics, Inc. – formerly Plantronics and Polycom), you'll do more than just show up, you'll stand out.

Website
poly.com

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include banks, hotels, insurers, restaurants, retail and telcos. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI has previously been recognized by Gartner as a Cool Vendor in Conversational AI, and by CB Insights in the 2021 AI 100. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch. PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include banks, hotels, insurers, restaurants, retail and telcos. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

Website
poly.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Superhuman Voice Assistants

  AI your customers want to talk to -- imagine your best agent available 24/7/365. A PolyAI voice assistant can carry on a natural conversation for as long as it takes to solve the customer’s problem. Free your customers to speak however they like, without expecting them to guess keywords.

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters. The Quadient Inspire Suite helps companies create a nimble, effective, and unified customer communication for all digital and print channels, managed from a single, central platform with simple drag and drop layout design, to deliver a complete omnichannel customer experience that spans the entire customer journey.

Website
www.quadient.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Text-based Messaging (email, IM)

Products

• Inspire Flex

  Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.

• Inspire Evolve

  Transform your customer experience overnight with a high-performance, SaaS customer communications solution from the world's most trusted CCM provider.

• Inspire Journey

  Start your path to CX transformation in just hours with Inspire Journey—the only cloud-based journey management solution that integrates customer journey mapping, journey analytics and orchestration technologies to deliver customer-first omnichannel communications experiences.

As a pioneer in Contact Center Automation, Replicant helps companies automate tier 1 customer service while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues. Replicant scales up or down instantly, can be implemented in weeks and handles millions of customer support interactions a month.

Website
www.replicant.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit rbbn.com.

Website
rbbn.com

Social Networks

Products/Services Offered

• AI/Analytics
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the third consecutive year. RingCentral is headquartered in Belmont, Calif.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

SecureLogix is a fully dedicated call security and trust company, helping the enterprise safely communicate and transact with customers. We deliver a unified call protection and authentication solution to enterprise and contact center markets worldwide. We prevent call attacks, robocalls, spoofing and fraud, and deliver unique call identity risk scores to help quickly and cost-effectively authenticate all inbound callers. And we add critical security measures to outbound branded calls, delivering spoof-free, trusted outbound calls that increase your call answer rates while protecting your corporate calling numbers and reputation. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls over the past 15+ years for some of the world’s largest corporations and military installations.

Website
www.securelogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

Sinch’s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses use Sinch’s advanced technology platform to engage with their customers, including many of the world’s largest companies and mobile operators. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has local presence in more than 50 countries. Shares are traded at NASDAQ Stockholm: XSTO:SINCH. Visit us at sinch.com.

Website
www.sinch.com/inteliquent

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Snap recordings is the all in one messaging platform that lets you create and manage all your Phone greetings, IVR prompts, and on-hold messages faster and easier than ever before. With industry-leading voice overs, ultra-realistic A.I. voices, an extensive catalog of music and audio management for your phone system - you have everything you need, all in one platform

Website
www.snaprecordings.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Talkdesk CX Cloud™

  Talkdesk CX Cloud is a complete cloud contact center solution with Talkdesk AI for a better way to great CX.

• Talkdesk Financial Services Experience Cloud™ for Banking

  Talkdesk Financial Services Experience Cloud™ for Banking is a turnkey, purpose-built solution that’s connected, intelligent, and secure. With out-of-the-box integrations and workflows, and state-of-the-art encryption — all powered by Talkdesk AI — banks can unlock the promise and potential of a great client experience.

• Talkdesk Healthcare Experience Cloud™ for Providers

  Talkdesk Healthcare Experience Cloud™ for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. With industry-specific out-of-the-box integrations and workflows, and actionable insights — all powered by Talkdesk AI, providers can realize value faster while positively impacting patient interactions.

For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.

Website
www.thrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Treasure Data is a best-of-breed enterprise CDP that powers the entire business to reclaim customer-centricity in the age of the digital customer. We do this by connecting all data and uniting teams and systems into one smart customer data platform to power purposeful engagements that drive value and protect privacy for every customer, every time. To learn more, visit www.treasuredata.com.

Website
www.treasuredata.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

Products

• CDP for Service

  Treasure Data’s Customer Data Platform (CDP) for Service connects customer data from every single touchpoint across teams and channels to give your agents what they need to personalize the conversation, resolve issues quickly, and optimize your relationships. Go beyond CRM data, and give agents a comprehensive, real-time perspective of customers, complete with AI-driven recommendations.

• Treasure Data Journey Orchestration

  Today's consumer craves a personalized experience across all channels -- in-store, Website, customer service and more. Treasure Data Journey Orchestration Businesses today need to connect results-driven campaigns into a continuous, personalized experience that cuts across channels and business units. With Treasure Data’s Journey Orchestration, data-driven business people can utilize a drag-and-drop, no code canvas to orchestrate journeys across stages, channels and business units. They can connect each omni-channel touchpoint to relevant context that takes personalization to the next level, at scale.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services

Unify Square is a wholly owned subsidiary of Unisys and helps businesses manage and secure their hybrid work for meetings, chats, and calls. Our software and services create a unified experience management solution to surface actionable insights and administer collaboration platforms-- optimizing and transforming performance health, security, & user effectiveness.

Website
www.unifysquare.com

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX in a single integrated platform to transform and democratize customer experiences across industries. Follow our blog and connect with us on LinkedIn, Twitter, Facebook, and Instagram.

Website
www.uniphore.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. With Verint, brands can close the gap created when an organization lacks the resources required to deliver the desired customer engagement. Closing this Engagement Capacity Gap™ enables them to build enduring relationships with customers and drive real business results.

Website
www.verint.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Virsae's innovative service management platform, VSM, is trusted by partners and organizations around the world to provide unrivaled interaction insight across their communications networks. Delivering proactive customer and user experience optimization, accelerated issue resolution, infrastructure and cost reduction, risk management and compliance. VSM's system agnostic technology overlays Machine Learning, AI and Automation, to process billions of data points every day. Our full stack, end-to-end, Technical, WFH Network and Room analytics provide unrivaled data-driven insights, enabling enterprises to get more value from their XCaaS investment.

Website
www.virsae.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Virsae Service Management
• VSM Everywhere

VoiceInteraction is a product company dedicated to speech processing technologies since 2008. Founded by a team of PhD researchers and experts in the field, VoiceInteraction has made significant developments and breakthroughs in the areas of speech recognition, natural language processing, translation, dialog systems, and speech synthesis.?? Pioneers of AI solutions, VoiceInteraction bases its practices on Machine Learning algorithms and Deep Neural networks – the goal is to ‘Extract knowledge from speech’ – thus resulting in efficient platforms for Speech Analytics, Automatic Closed Captioning, Broadcast Monitoring & Compliance, Automated Transcription Workflows and Dictation.?? For more information, please visit: www.voiceinteraction.ai

Website
www.voiceinteraction.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallScriber

  VoiceInteractions’ Speech Analytics platform, Callscriber, is an AI-driven insight gathering application that receives, automatically transcribes and analyzes every customer interaction. Built on-top of Voiceinteraction’s proprietary technology, it provides actionable insight and business intelligence over 100% of incoming calls. Maximizing customer experience and better decision-making practices are byproducts of having the big picture of what is happening at your contact center every day.

Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.

Website
www.vonage.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications

The company provides innovative real-time communication tools with full control over voice, video, and messaging. Its multifunctional serverless platform empowers developers to build scalable applications more quickly and cost effectively. Voximplant solutions help businesses to automate communication with customers to improve collaboration and customer experience. Since 2007, Voximplant (formerly Zingaya) spearheaded web-telephony service delivering its sophisticated technology to create the best in class cloud communications platform.

Website
voximplant.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• WebRTC
• Text-based Messaging (email, IM)

Vyopta, the leader in digital collaboration user experience management, has helped 40 million people collaborate better. Its Collaboration Performance Management and Workspace Insights platforms have helped identify and address over 9 million issues. Vyopta helps organizations deliver the best UC user experience and optimize their UC and real estate investments. Hundreds of organizations worldwide spanning 20+ industries use Vyopta to monitor 6 million endpoints and over 20 billion meeting minutes a year.

Website
www.vyopta.com

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems

Products

• Vyopta Collaboration Performance Management (CPM) Suite

  Vyopta’s UC monitoring and analytics software helps IT organizations proactively identify risks, reduce troubleshooting time, accurately diagnose issues, improve adoption, and maximize ROI. ? Effectively troubleshoot live and recent calls ? Identify systemic issues and historical trends ? Automate analysis and reporting on system usage

• Vyopta Workspace Insights

  Understand how your collaboration spaces are being used around-the-clock — in and outside of calls — then mitigate costly inefficiencies and intelligently plan for the future. ? Track utilization and activity ? Reduce inefficient room usage ? Optimize real estate and tech investments

• Vyopta Smart Diagnostics

  Collaboration is broken. Currently, 90% of collaboration issues go unreported; and therefore, unresolved. Smart Diagnostics empowers IT and collaboration engineers to quickly detect why a call is having issues and what to do to improve it. Smart Diagnostics mines each individual call data to determine potential issues, ranks them in terms of severity and then assesses each possible issue with correlating prescriptive remediation step using Vyopta intelligent algorithm and the crowd-sourced knowledge of Vyopta’s entire user base to quickly resolve issues. All of this is in a simple design intended for anyone to use regardless of collaboration troubleshooting expertise.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics. Among our target groups are all companies that record their communication, especially contact centers, financial service providers, and public safety organizations. We record, analyze and evaluate interactions across all media – as a service from the cloud as well as on-premise. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. Headquartered in Germany, ASC is the #1 Europe-based player in its industry with subsidiaries in currently thirteen countries.

Website
www.asctechnologies.com/english

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• ASC Recording Insights

  Record and archive your Microsoft Teams calls, meetings, screen sharing and chat, whilst complying with legal requirements. ASC Recording Insights is a Microsoft certified native built cloud solution for Teams, providing secure capturing and hosted in Microsoft Azure, integrating seamlessly with your collaboration platform.

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

BLEND is a leading, AI-powered localization orchestration platform that removes cross-border barriers to help global brands establish a native presence in fundamentally different markets worldwide. Through its voice-over recording division, BLEND Voice (formerly GM Voices), BLEND enables organizations to deliver engaging omnichannel customer experiences that increase satisfaction and self-service in a brand-consistent sound and style—in any language. BLEND is equipped to handle every multimarket communication channel, with deep industry expertise, an unmatched tech stack, and integration with all the platforms driving commerce today, including Zendesk. Visit www.getblend.com for comprehensive localization solutions and www.blendvoice.com to browse voice actors and services.

Website
www.getblend.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Professionally-Recorded Voice Prompts for Any Contact Center Application

  BLEND Voice delivers ready-to-load voice prompts in any language for every contact center application. With working relationships and partnerships with all IVR platform providers, we know how to record, edit, and format for specific implementations, keeping your voice project on time and on budget. Pick a voice and send a script—we’ll handle the rest. Supporting international contact centers? We can localize all your scripting and call flows in-house with 25,000 accredited linguists worldwide.

• Voice Narration for eLearning Videos, Modules, and Slideware

  Organizations rely on GM Voices to enhance their eLearning and talent development content with brand-focused voice narration that better engages theirs teams, no matter their language or location. With hands-on LMS experience, thousands of voice actors, and a global localization network, we help you train staff with higher retention and consistent messaging.

• Multilingual Help Desk – Zendesk Integration

  BLEND’s Multilingual Help Desk solution integrates directly with Zendesk, offering personalized customer service in any language. From human translation to neural machine translation (NMT), choose your desired translation quality, with no in-house staff required. Multilingual Helps Desk scales to fit your budget—with a customized mix of machine-only, human-only, or NMT (with human post-editing)—and supports both inbound and outbound messaging.

• Enterprise-Grade Localization

  Offering industry-specialized localization that supports your multimarket growth across any contact channel. BLEND excels at locally-authentic communication within the eCommerce, telecom, media, high tech, life sciences, and FinTech industries, among many others, with an unmatched tech stack, global pool of accredited linguists, and the highest commitment to data security.

BlueJeans is the world’s leading provider of interoperable video communication, bringing video to you wherever you are. Thousands of global companies use BlueJeans every day for meetings, events, and on social networks across any location or device including mobile, desktop, and room systems. BlueJeans replaces traditional web conferencing technologies for a modern workforce, delivering face-to-face video communication for any organization who wants to bring their employees, leaders, and partners closer together.

Website
bluejeans.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC

Leading provider of enterprise-grade Text Messaging solutions both in web format or through our easy-to-use API. One-way and two-way solutions through 10DLC or short codes. Contact Wireless has been providing messaging solutions for more than 30 years. Licensed by the FCC as a common radio carrier, CSP (campaign service provider), MNO, GSA Schedule 70 vendor, Tier 1 Partner, and NASPO partner. Contact Wireless also offers a state-of-the-art AI Chatbot. All products engineered in-house with exemplary customer service.

Website
contactwireless.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Text-based Messaging (email, IM)

Products

• TxtPage Ultra
• TxtPage Pro (web or API)
• BulkText - (web or API)
• NotifyAll
• TxtAlert

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices

Part of Zucchetti Group and Cisco Preferred Solution Partner, Imagicle is a leading company in the UC apps market since 2010, developing Cloud or Cloud-connected applications and services to help companies streamline communications, with more than 300 Partners and Service Providers and thousands of customers in more than 150 countries.

Website
www.imagicle.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Imagicle UC Cloud Suite

  Imagicle UC Cloud Suite provides a complete set of applications for your calling platforms within a single suite, simplifying deployment, administration and use directly from the Imagicle Cloud.

• Imagicle Customer Service

  The most complete and scalable solution to manage your Customer Service, with Auto Attendant Module enabling the definition of multi-level, self-service call flows, Advanced Queuing to easily configure queues, and the Attendant Console, fully integrated with company directories, is the easy-to-use operator console that simplifies call management and daily operations.

• Imagicle Call Recording

  Imagicle Call Recording is an easy-to-use solution to capture calls with various recording modes (Always On, On Demand, and Live Keep) and flexible retention periods to ensure compliance with all data security regulations, including GDPR and PCI-DSS MiFID II. Fully compatible with Cisco platforms, it's a perfect solution for cloud-hosted environments, leveraging the power of cloud-based data to find out what's driving calls and make every customer interaction count.

• Imagicle Voice Analytics

  Brand new AI cloud-native service to analyze recorded audio calls with content transcription, sentiment analysis and further insights on your conversations.

• Imagicle Digital Fax

  100% software-based, Imagicle Digital Fax virtualizes fax management, making it fast, easy and safe to send and receive faxes via e-mail, web, multifunction printers in Cisco Jabber, Webex, and mobile. 100% paperless and 100% compliant with GDPR and HIPAA, it's the ideal solution to modernize workplaces without any maintenance costs. 

ISI is “The UC Analytics Company.” Enterprise IT and business line managers rely on ISI analytics and call reporting to provide the extensive visibility into employee and customer communications not provided by their Cisco, Avaya, or Microsoft Teams UC platforms.

Website
www.isi-info.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Unified Communications

Products

• Infortel Cloud Pro

  Infortel Cloud Pro is an additive software solution that makes raw UC data more usable and much more valuable. We take the large amounts of data generated by your Cisco, Avaya, or Microsoft Teams communications platform and bring this information together in one place and on a single screen to accelerate decision-making.

Kaltura's mission is to power any video experience for any organization. The Kaltura Video Experience Cloud offers live and on-demand video products for every enterprise need, across all industries. With Kaltura Video Cloud APIs and Media Services, companies can also build any video experience or workflow. Kaltura is used by millions of users globally at leading brands for communication, collaboration, training, marketing, sales, customer care, teaching, learning, and entertainment. To learn more, visit: corp.kaltura.com.

Website
www.kaltura.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Unified Communications
• Video: Cloud-based Services

Kandy is a cloud-based, real-time communications platform offering proprietary Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Contact Center as a Service (CCaaS) capabilities, as well as Microsoft Teams Direct Routing as a Service (DRaaS). Kandy's white-label solutions enable service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, enterprises of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

Website
www.kandy.io

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging
• WebRTC

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

NetSfere is a secure enterprise messaging service and platform from Infinite Convergence Solutions, Inc. NetSfere provides industry-leading security and message delivery capabilities, including global cloud-based service availability, device-to-device encryption, location-based features and administrative controls. The service leverages Infinite Convergence's experience in delivering mobility solutions to tier 1 mobile operators globally and technology that supports more than 500 million subscribers and over a trillion messages annually. NetSfere is also compliant with global regulatory requirements, including GDPR, HIPAA, Sarbanes-Oxley, ISO 27001 and others. Infinite Convergence Solutions has offices in the United States, Germany, UK, India and Singapore.

Website
www.netsfere.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

Products

• NetSfere Enterprise

  NetSfere Enterprise is the leading enterprise mobile messaging service that provides all preferred means of communication - text, video, and voice - all in one encrypted platform. NetSfere Enterprise provides industry-leading security and message delivery capabilities, including global cloud-based service availability, device-to-device encryption, location-based features and administrative controls. NetSfere is also compliant with regulatory requirements, including the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), Sarbanes-Oxley and others. Designed to meet the industry-specific challenges your organization is up against, NetSfere's next-generation approach allows employees to safely communicate business information in real-time via a user-friendly Web interface or mobile messaging app.

• NetSfere Omnichannel

  NetSfere Omnichannel enables enterprises to engage their customers and partners globally in a secured, reliable and cost-effective way. NetSfere Omnichannel Edge: > Multi-Channel - Orchestrate customer digital journey with multiple channels to communicate and engage at a global scale > Highly Secure - Protect your business and customer data with industry-leading encryption and security standards > Future Proof - Future-proof your technology with a mobile- first, messaging-first, cloud-based carrier-grade platform > Easy Integration - Build customer engagement at scale via secure, compliant, reliable programmable APIs > Compliance - Stay compliant with global regulatory and statutory compliance requirements > 24x7 Support - 24x7 support with the industry- leading response and resolution time including an end-to-end managed service model tailored to your needs https://www.infinite-convergence.com/omni

• NetSfere Mobile Solutions

  Industry Leading Messaging Solutions Trusted By Tier 1 Operators Globally NetSfere Mobile Solutions are a standards-compliant and next-generation ready offering, providing a comprehensive suite of mobility and messaging solutions to the Carriers. The technology supporting more than 500 million subscribers and over one trillion messages annually, enables carriers to enhance subscriber’s messaging experience with 5G, LTE, and IMS capabilities for today and in the future. Offerings: ?Rich Communication Service ?Personal Messaging Cloud ?Broadcast Message Center ?Universal Message Center ?Presence ?MMS Center ?SMS Center ?SMS Gateway https://www.infinite-convergence.com/mobile

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.

Website
www.nice.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Text-based Messaging (email, IM)

Products

• Automation & AI
• Customer Analytics
• Open Cloud Foundation
• Omnichannel Routing
• Workforce Engagement

Over 100,000 developers around the world use Nylas to quickly and securely build communication, scheduling, and workflow automation features into their applications. With Nylas, developers at innovative companies like Lever, Upwork, Wix, Freshworks, Dialpad, and Ceridian get unprecedented access to rich communications data from their users, pre-built workflows that automate everyday tasks, embeddable UI/UX components for fast front-end development, and comprehensive security features - all delivered via a suite of powerful APIs that make integration easy.

Website
www.nylas.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Neural API

  Nylas’ Neural API simplifies extracting intelligence from communication channels to automate workflows that save users 20% or more of time each week. With the Neural API, developers gain access to pre-trained AI/ML models to extract structured intelligence from unstructured communication data, enabling you to drive personalized digital engagement at the application level.

• Email and Calendar API

  The Nylas Email API simplifies email connectivity across all major email service providers. With a single point of integration, you can quickly embed premium email features into your application workflows. The Nylas Calendar API streamlines scheduling and collaboration for millions of users daily across the globe.

• Nylas UI Components

  Nylas Components allow you to quickly embed Email, Scheduling, and Contact profile interfaces into your application. Nylas Components are an open source library of communication user interfaces. Developers can deploy Components with just a few lines of Javascript, and easily customize the UI/UX to their specific use cases and application needs.

• Nylas CPaaS

  Nylas’ Communication Platform-as-a-Service (CPaaS) gives developers at startups and Fortune 500 companies a platform to enable omni-channel communications and workflow automation. Nylas provides secure, universal access to communications data and identifies and extracts intelligence to power personalized, frictionless digital experiences.

• Nylas Universal Communications API

  Nylas’ universal communication API enables developers to send, receive, and synchronize messages and events, as well as power advanced AI/ML-based high volume ETL capabilities, to drive workflow automation, digital transformation integrations and Big Data analytics at scale. Developers can get their application up and running quickly with our SDKs, intuitive APIs, and open-source UX components. With Nylas, you can radically reduce time-to-delivery, build engaging customer experiences, while increasing developer productivity.

Pexip simplifies complex video conferencing to empower teams and organizations to meet and collaborate face-to-face, regardless of location or technology. Our scalable platform, with enterprise-grade security, enables high-quality video meetings, interoperability with Microsoft and Google solutions, and video system device registration. Customers can deploy Pexip on their own privately hosted servers, in their own cloud of choice (Azure, Google Cloud or AWS), as a hybrid, or as a service. With a diverse set of APIs, Pexip can be customized to fit customers’ unique needs and existing infrastructure. This makes Pexip the leading provider for large enterprises and public sector organizations.

Website
www.pexip.com

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Products/Services Offered

• APIs/Integrated Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Enterprise Room Connector

  The Pexip Enterprise Room Connector includes everything you need to optimize your video conferencing rooms and make hosting and joining video meetings a painless experience. Modern workspaces are filled with video-capable meeting and digital collaboration platforms. Pexip bridges the gaps between these platforms. With Pexip's interop solutions, you can seamlessly join Microsoft Teams or Google Meet meetings with third-party video conferencing systems and integrate with your existing video hardware, workflows, and platforms.

• Microsoft Teams Cloud Video Interop (CVI)

  Pexip Cloud Video Interoperability (CVI) enables professional SIP and H.323 video conferencing systems and room hardware to join Microsoft Teams as if they were native Microsoft clients. Pexip is a Microsoft-certified video interoperability platform which enables full interop from multi-vendors, including Cisco, Polycom, LifeSize, and others.

• Google Meet Interoperability

  The Pexip Google Meet interoperability solution allows third-party video conferencing devices and systems to natively join Meet calls. It extends the use of Meet across organizations that have multiple video meeting solutions from vendors such as Cisco and Polycom, or even Skype for Business.

• Video Engagement Platform

  Pexip's video platform can help you engage your customers, clients, and patients to provide a better digital experience. Our infrastructure was built to integrate with other technologies and is flexible enough to support industry-specific B2C use cases such as digital banking, online retail, virtual courts, telehealth, and public services.

• Skedify by Pexip

  Skedify provides frictionless scheduling and video meetings that enable your salesforce and advisors to meet customers in their preferred channel at the right time.

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters. The Quadient Inspire Suite helps companies create a nimble, effective, and unified customer communication for all digital and print channels, managed from a single, central platform with simple drag and drop layout design, to deliver a complete omnichannel customer experience that spans the entire customer journey.

Website
www.quadient.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Text-based Messaging (email, IM)

Products

• Inspire Flex

  Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.

• Inspire Evolve

  Transform your customer experience overnight with a high-performance, SaaS customer communications solution from the world's most trusted CCM provider.

• Inspire Journey

  Start your path to CX transformation in just hours with Inspire Journey—the only cloud-based journey management solution that integrates customer journey mapping, journey analytics and orchestration technologies to deliver customer-first omnichannel communications experiences.

QuestBlue offers a COMPLETE package for Enterprises. When you need a simple one stop shop for all your Voice, Messaging, and Hosted PBX, we have you covered. For almost 15 years, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities. Our mission is to listen to our client's specific needs and deliver high-performance products through continuous product innovation and operational excellence. To this end, we operate out of a fully redundant data center to ensure you are provided service consistently and reliably.

Website
questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the third consecutive year. RingCentral is headquartered in Belmont, Calif.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Sinch’s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses use Sinch’s advanced technology platform to engage with their customers, including many of the world’s largest companies and mobile operators. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has local presence in more than 50 countries. Shares are traded at NASDAQ Stockholm: XSTO:SINCH. Visit us at sinch.com.

Website
www.sinch.com/inteliquent

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Snap recordings is the all in one messaging platform that lets you create and manage all your Phone greetings, IVR prompts, and on-hold messages faster and easier than ever before. With industry-leading voice overs, ultra-realistic A.I. voices, an extensive catalog of music and audio management for your phone system - you have everything you need, all in one platform

Website
www.snaprecordings.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.

Website
www.thrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Treasure Data is a best-of-breed enterprise CDP that powers the entire business to reclaim customer-centricity in the age of the digital customer. We do this by connecting all data and uniting teams and systems into one smart customer data platform to power purposeful engagements that drive value and protect privacy for every customer, every time. To learn more, visit www.treasuredata.com.

Website
www.treasuredata.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

Products

• CDP for Service

  Treasure Data’s Customer Data Platform (CDP) for Service connects customer data from every single touchpoint across teams and channels to give your agents what they need to personalize the conversation, resolve issues quickly, and optimize your relationships. Go beyond CRM data, and give agents a comprehensive, real-time perspective of customers, complete with AI-driven recommendations.

• Treasure Data Journey Orchestration

  Today's consumer craves a personalized experience across all channels -- in-store, Website, customer service and more. Treasure Data Journey Orchestration Businesses today need to connect results-driven campaigns into a continuous, personalized experience that cuts across channels and business units. With Treasure Data’s Journey Orchestration, data-driven business people can utilize a drag-and-drop, no code canvas to orchestrate journeys across stages, channels and business units. They can connect each omni-channel touchpoint to relevant context that takes personalization to the next level, at scale.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Fitbit, OneUnited Bank, and Turo trust UJET to deliver exceptional CX, no matter their size or location. So can you. Learn more at www.ujet.cx.

Website
ujet.cx

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Products

• 2nd Nature

  2nd Nature enables organizations and managed service providers to unify the provisioning and management of their various UC, PBX, voice messaging, and other critical business systems by providing a single, centralized management and administration interface. 2nd Nature was designed to help your UC, telecom, and IT teams spend less time navigating through the complex administration software that came with your systems and more time managing your communications responsibilities.

• LineOne

  LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets.

• HelpOne

  HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately change an employee’s voicemail password, phone PIN, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others without the assistance of overburdened voice engineers. Changes are immediate. No waiting. No work tickets. No hassle.

• NumberPro

  NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved, or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats.

• Automation

  Unimax offers automation solutions for workflows specific to your organization’s communications objectives. Our automated solutions reduce the time it takes to process workflows from days or weeks to seconds. Unimax’s automation solutions leverage our ability to synchronize data between UC, PBX and voicemail systems, directory systems (e.g. Microsoft Active Directory), IT service management software (e.g. ServiceNow), human resource software, enterprise resource planning applications (ERP), and other critical databases.

Virsae's innovative service management platform, VSM, is trusted by partners and organizations around the world to provide unrivaled interaction insight across their communications networks. Delivering proactive customer and user experience optimization, accelerated issue resolution, infrastructure and cost reduction, risk management and compliance. VSM's system agnostic technology overlays Machine Learning, AI and Automation, to process billions of data points every day. Our full stack, end-to-end, Technical, WFH Network and Room analytics provide unrivaled data-driven insights, enabling enterprises to get more value from their XCaaS investment.

Website
www.virsae.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Virsae Service Management
• VSM Everywhere

Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.

Website
www.vonage.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications

The company provides innovative real-time communication tools with full control over voice, video, and messaging. Its multifunctional serverless platform empowers developers to build scalable applications more quickly and cost effectively. Voximplant solutions help businesses to automate communication with customers to improve collaboration and customer experience. Since 2007, Voximplant (formerly Zingaya) spearheaded web-telephony service delivering its sophisticated technology to create the best in class cloud communications platform.

Website
voximplant.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• WebRTC
• Text-based Messaging (email, IM)

Zingtree is a conversational workflow solution which guides contact center agents through decision trees to make better and faster decisions. Call Centers that use Zingtree achieve better business outcomes such as improved Average Handle Time (AHT), First Contact Resolution (FCR), faster Agent Onboarding, and increased compliance. Over 700 companies rely on Zingtree’s no-code software to easily build and maintain agent scripts and workflows.

Website
zingtree.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Agent Call Scripts

  Create call scripts with decision trees to guide your agents to the next best action. No code, no IT/Eng required. Reduce agent ramp time, improve call compliance, AHT, and FCR. Fully-embeddable in your CRM, call center platform. Advanced reporting and sophisticated logic.

• Customer Self-Help

  Create an interactive online troubleshooter to guide customers to the answers they are looking for. Deflect support tickets, provide faster answers to customers. No code, no IT/Eng required. Fully-embeddable in your website or help center guides. Advanced reporting and sophisticated logic.

Technology is complex, and transformation is fast. But when it comes to connectivity and communication, AT&T Business has you covered. We combine our leading portfolio with continuous innovation and investment in our networks to give you what you need to move your business forward. With experience across industries, we understand your business demands, and deliver the right insights, guidance, and highly secure solutions for you. From 5G to fiber, edge to cloud, we help you tackle todays’ challenges and seize tomorrow’s opportunities.

Website
www.business.att.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security

AudioCodes is a market leader in the design and development of advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications for service providers and enterprises. Its products are deployed globally in broadband, mobile, cable and enterprise networks. AudioCodes provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers (MSBRs), Session Border Controllers (SBCs), IP Phones, Media Servers, Value-Added Applications and Professional Services. AudioCodes’ underlying VoIPerfectHD™ voice technology leverages the company’s leadership in DSP, voice coding and voice processing technologies to deliver enhanced intelligibility and an improved end user voice communication experience. Visit our website: www.audiocodes.com

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• WebRTC
• A/V Meeting Room Technologies

AVerMedia empowers people to easily connect and boldly create through innovative audiovisual technology. Our solutions help people work productively, build new relationships, and expand their horizons in ways that were not possible before.

Website
www.avermedia.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Biamp is a leading provider of innovative, networked media systems that power the world’s most sophisticated audiovisual installations. The company is recognized worldwide for delivering high-quality products and backing each one with a commitment to exceptional customer service.? The award-winning Biamp products include Conference Room Solutions that deliver truly extraordinary communication with unparalleled ease of management. Engineered to optimize productivity, our products provide seamless audiovisual experiences for meeting spaces of all sizes, from Huddle Rooms to Large Conference Rooms.

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Vidi 250

  The Vidi 250 is a wide angle 4K camera designed for use with video conferencing systems. Intended for huddle room or small to medium conferencing rooms, the Vidi 250 has a 120° wide field of view, allowing everyone in the room to be seen. The Vidi 250 uses auto framing technology to identify meeting participants and to adjust the focus and zoom to keep participants in view. The Vidi 250 can be either display mounted or wall mounted.

• Parlé VBC 2500 Conferencing Video Bar

  Parlé VBC 2500 is an all-in-one conferencing bar featuring Biamp Audio Intelligence and Biamp Video Intelligence to deliver premium AV experiences for small and medium conference rooms. With integrated AEC, AGC, and NRD, the VBC 2500 uses a 27-microphone array and Biamp Beamtracking™ technology to actively track and intelligently mix conversations from around the room. Two smart speakers use distortion compensation and dynamic bass enhancement technology to create room filling audio with superior speech reproduction. The VBC 2500 also features Biamp Launch, an automated tuning system that optimizes the audio to each unique conference space. Parlé VBC 2500 includes a wide angle 4k camera designed for conference room environments. The camera incorporates high quality optics to enable streaming crystal clear video at 1080p @ 30fps. The VBC 2500 uses auto framing technology to identify meeting participants and to adjust the focus and zoom to keep participants in view.

• Biamp MRB-M-X400-C Medium Meeting Room Bundle

  This bundle provides a complete audio solution for meetings of up to 11 people, including everything required to outfit a conference room to enable clear communication in every meeting. Our next generation TesiraFORTÉ X 400 is tailormade for modern meeting rooms, reducing the amount of hardware and connections needed to complete a space, and Biamp Launch ensures that room deployments are lightning fast and 100% consistent, making for a fully optimized collaboration experience every time. Incorporating Beamtracking® technology, our award-winning Parlé microphones latch onto the voices of meeting participants, allowing them to move freely around the space while remaining easily heard and understood. Designed to provide superior voice reproduction in conferencing environments, Desono C-IC6 loudspeakers deliver superior audio clarity for the entire room while our unique single cable connection scheme allow installers to take advantage of configuration-free networking. In addition, the included pre-terminated category cabling gets meeting spaces up and running in half the time of competing systems.

• Parlé TCM-1A Pendant Microphone

  The Parlé TCM-1A is an AVB ceiling microphone and PoE+ amplifier comprised of a pendant microphone and plenum box. Each microphone includes Beamtracking technology with three 120-degree zones, providing full 360-degree coverage of the meeting space. The plenum box is equipped with an additional RJ-45 connector for daisy-chain connections; a maximum of three microphones are permitted per daisy chain (one TCM-1 or TCM-1A required, plus up to two TCM-1EX). The 2-channel PoE+ amplifier includes an internal limiter, selectable power, and a burst mode to handle peak signals.

• Parlé TTM-X Tabletop

  The Parlé TTM-X is an AVB low profile tabletop microphone for use in Tesira systems. Comprising a network box and a tabletop microphone, each microphone includes Beamtracking technology with four 90-degree zones, providing full 360-degree coverage of the meeting space. Each network box has its own digital signal processing module and comes with an additional RJ-45 connector to add an optional TTM-XEX.

BlueJeans is the world’s leading provider of interoperable video communication, bringing video to you wherever you are. Thousands of global companies use BlueJeans every day for meetings, events, and on social networks across any location or device including mobile, desktop, and room systems. BlueJeans replaces traditional web conferencing technologies for a modern workforce, delivering face-to-face video communication for any organization who wants to bring their employees, leaders, and partners closer together.

Website
bluejeans.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC

DTEN is changing the way people connect and collaborate through immersive, video-first hardware and subscription services. Our solutions are found in businesses, schools, homes and hybrid environments worldwide, delivering intuitive, high-quality, and real-life video conference experiences for every meeting space. As a recipient of multiple international awards, DTEN is recognized for plug-and-play simplicity, superior audio visual clarity, and fluent, elegant designs. DTEN was founded in 2015 and headquartered in San Jose, California; Zoom Video Communications, Inc. is an investor. Find more at www.DTEN.com.

Website
dten.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• DTEN D7 55" / 75" / Dual 55"/ Dual 75"

  The DTEN D7 is an award-winning, all-in-one, plug and play video conferencing solution for unparalleled collaborations.

• DTEN ME Pro

  The DTEN ME Pro provides flexible work areas for employees who may be splitting their time between home and office. With Zoom's new app pairing function, it allows visitors to instantly pair their personal Zoom handle, and unpair when finished.

• DTEN Mate

  The DTEN Mate is a portable touchscreen tablet that provides intuitive whiteboarding and annotation tools with screen mirroring for easy control.

• DTEN ONboard
• DTEN GO

  The DTEN GO offers an advanced microphone array and smart camera system in a sleek and compact form factor for professional video meetings wherever you have an existing TV or display.

GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent.

Website
www.goto.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies

Products

• GoTo Connect

  GoTo Connect is all-in-one communications software built for SMBs. GoTo Connect combines an enterprise-class phone system, meetings, contact center, webinars and training into one solution that’s accessible anywhere. It’s powered by the best admin tools on the market, the most reliable platform, with #1 rated customer support and delivered at an incredible value.

• GoTo Resolve

  GoTo Resolve helps IT professionals streamline their helpdesk by consolidating reactive remote support tools and proactive unattended remote access technology with conversational ticketing. Support teams can provide fast, consistent IT support for in-office and remote workers, on and from all devices with easy-to-use, flexible tools to turn requests into resolutions for a refreshingly simple IT support experience

At Jabra, we’ve been transforming how people experience sound for over 150 years. Today, as part of the GN Group, our research and engineering keep us one step ahead of the ever-changing audio-visual needs of the modern world. We recognize how premium sound and video benefits both consumers and businesses. From intelligent headsets for the everyday; to communications tools for professional use; to medical-grade sound technology for the healthcare sector, our products revolutionize the enjoyment of music, calls and media and help professionals work more productively.

Website
www.jabra.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Konftel is a Climate Neutral Certified manufacturer of audio and video conferencing equipment, helping organizations conference with a clear climate conscience.

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• Konftel C2070

  The Konftel C2070 is the perfect video package for huddle to medium meeting rooms, combining the Konftel Cam20 4K conference camera with the Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the video meeting on your laptop.

• Konftel C5070

  The Konftel C5070 is the ideal video collaboration solution for small to medium sized meeting rooms, combining the Konftel Cam50 PTZ conference camera and the Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the video meeting on your laptop.

• Konftel C20800

  The Konftel C20800 Hybrid is a versatile video collaboration solution, designed for small to large meeting rooms. It features the Konftel Cam20 4K conference camera, the Konftel 800 conference phone with OmniSound® and Konftel OCC Hub. A single USB cable is all you need to connect the powerful wide angle camera, scalable audio and the room’s screen to the collaboration app on your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. No hassle, everyone is included.

• Konftel C50800

  Konftel C50800 Hybrid is a premium video collaboration solution for medium to really large meeting rooms. Delivering outstanding image and audio quality, the package combines the Konftel Cam50 PTZ conference camera and the Konftel 800 conference phone with the Konftel OCC Hub for One Cable Connection. A single USB cable connects to your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. So you can sit back with confidence and focus on the meeting.

• Konftel Personal Video Kit

  The Konftel Personal Video Kit is designed for desktop users who demand professional quality video meetings. It includes the Konftel Cam10 business webcam and Konftel Ego professional speakerphone in a convenient package. Create an enhanced visual and audio experience with a 90 degree viewing angle, full HD video output and OmniSound® audio performance. With USB plug and play, this portable kit is your perfect home and traditional office companion. For wherever you are working.

Lumen is a multinational Fortune 139 company that integrates network assets, cloud connectivity, security solutions, and voice and collaboration tools into one platform enabling businesses to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). Lumen offers holistic collaboration solutions and communication strategies that quickly adapt to a hybrid environment, agnostic of a platform. When choosing a fully integrated network and UCC experience from Lumen, businesses can drive towards successful business outcomes including, enhancing overall customer experience, productivity, and efficiencies while minimizing the total cost of ownership.

Website
www.lumen.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Poly (NYSE: POLY) creates premium audio and video products so you can have your best meeting -- anywhere, anytime, every time. Our headsets, video and audio-conferencing products, desk phones, analytics software and services are beautifully designed and engineered to connect people with incredible clarity. They're pro-grade, easy to use and work seamlessly with all the best video and audio-conferencing services. Poly MeetingAI delivers a broadcast quality video conferencing experience with Poly DirectorAI technology which uses artificial intelligence and machine learning to deliver real-time automatic transitions, framing and tracking, while NoiseBlockAI and Acoustic Fence technologies block-out unwanted background noise. With Poly (Plantronics, Inc. – formerly Plantronics and Polycom), you'll do more than just show up, you'll stand out.

Website
poly.com

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

New dimensions of listening, impressive sound experiences and moments to give you goosebumps – the world of audio can deliver all of this: At Sennheiser, we seek to excel in shaping such experiences each and every day. Since the inception of our company 76 years ago, we have become one of the world’s leading manufacturers of microphones, headphones, loudspeakers and wireless transmission systems. As humans, we have the ability to collaborate and communicate effectively. We believe that speech intelligibility is an integral part of such communication. And thus, an integral part of being human. Technology should not be a barrier to your freedom to communicate. On the contrary, we believe that it must make you feel empowered and free. Rediscover Freedom with Sennheiser.

Website
en-us.sennheiser.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies

Products

• TeamConnect Intelligent Speaker

  The TeamConnect Intelligent Speaker is the ultimate audio solution optimized for mid-sized Microsoft Teams Rooms for up to 10 people. It is designed specifically to give teams a whole new way to collaborate in hybrid meetings: smart, focused, inclusive and as if everyone is in one place.

• TeamConnect Ceiling 2 - with TruVoicelift

  The TeamConnect Ceiling 2, with its patented automatic dynamic beamforming technology, was already a leader in conference room audio technology. Now, with the addition of TruVoicelift and advanced zone control, TeamConnect Ceiling 2 combines the advantages of a boundary microphone and a microphone array. Therefore, it is the best solution for both (video) conferencing and in-room audio, for example in classrooms, lecture halls and boardrooms. TeamConnect Ceiling 2 now offers our customers unparalleled levels of control with the addition of a priority zone (allowing a single area in the room to be highlighted), 5 advanced exclusion zones (for pinpoint targeting and removal of unwanted noise sources) and more. All of these new features are activatable and configurable via the latest firmware update for the TeamConnect Ceiling 2 and via the latest version of Sennheiser Control Cockpit. Easy to install and, due to a flexible microphone ceiling mount system, easy to integrate. Let us help you understand the difference TeamConnect Ceiling 2 can make for you and your business.

Sinch’s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses use Sinch’s advanced technology platform to engage with their customers, including many of the world’s largest companies and mobile operators. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has local presence in more than 50 countries. Shares are traded at NASDAQ Stockholm: XSTO:SINCH. Visit us at sinch.com.

Website
www.sinch.com/inteliquent

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Verizon, a global technology leader and publisher of the Data Breach Investigations Report, offers a suite of enterprise focused solutions to help hotel IT professionals reach goals quickly and more efficiently by transforming guest experiences, providing staff with digital tools and intelligent security solutions. We help keep brands visible, connected and secure.

Website
www.verizon.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Unified Communications

The company provides innovative real-time communication tools with full control over voice, video, and messaging. Its multifunctional serverless platform empowers developers to build scalable applications more quickly and cost effectively. Voximplant solutions help businesses to automate communication with customers to improve collaboration and customer experience. Since 2007, Voximplant (formerly Zingaya) spearheaded web-telephony service delivering its sophisticated technology to create the best in class cloud communications platform.

Website
voximplant.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• WebRTC
• Text-based Messaging (email, IM)

Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. As one of the best providers in more than 140 countries and regions, Yealink ranks No.1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Leadership Award Report, Frost & Sullivan, 2019).

Website
www.yealink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Room Systems

Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Stop waiting for post-call analysis to improve your operation. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say. Visit Balto.ai to see it in action.

Website
balto.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Real-Time Guidance

  Balto guides agents to say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Real-Time Guidance.

• Real-Time Coaching

  Balto listens to calls and automatically alerts managers for coaching opportunities. Drive immediate agent improvement by coaching the right calls in real-time.

• Real-Time QA

  Balto automatically scores 100% of calls so you can focus on improving conversations - not on scoring them.

Biamp is a leading provider of innovative, networked media systems that power the world’s most sophisticated audiovisual installations. The company is recognized worldwide for delivering high-quality products and backing each one with a commitment to exceptional customer service.? The award-winning Biamp products include Conference Room Solutions that deliver truly extraordinary communication with unparalleled ease of management. Engineered to optimize productivity, our products provide seamless audiovisual experiences for meeting spaces of all sizes, from Huddle Rooms to Large Conference Rooms.

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Vidi 250

  The Vidi 250 is a wide angle 4K camera designed for use with video conferencing systems. Intended for huddle room or small to medium conferencing rooms, the Vidi 250 has a 120° wide field of view, allowing everyone in the room to be seen. The Vidi 250 uses auto framing technology to identify meeting participants and to adjust the focus and zoom to keep participants in view. The Vidi 250 can be either display mounted or wall mounted.

• Parlé VBC 2500 Conferencing Video Bar

  Parlé VBC 2500 is an all-in-one conferencing bar featuring Biamp Audio Intelligence and Biamp Video Intelligence to deliver premium AV experiences for small and medium conference rooms. With integrated AEC, AGC, and NRD, the VBC 2500 uses a 27-microphone array and Biamp Beamtracking™ technology to actively track and intelligently mix conversations from around the room. Two smart speakers use distortion compensation and dynamic bass enhancement technology to create room filling audio with superior speech reproduction. The VBC 2500 also features Biamp Launch, an automated tuning system that optimizes the audio to each unique conference space. Parlé VBC 2500 includes a wide angle 4k camera designed for conference room environments. The camera incorporates high quality optics to enable streaming crystal clear video at 1080p @ 30fps. The VBC 2500 uses auto framing technology to identify meeting participants and to adjust the focus and zoom to keep participants in view.

• Biamp MRB-M-X400-C Medium Meeting Room Bundle

  This bundle provides a complete audio solution for meetings of up to 11 people, including everything required to outfit a conference room to enable clear communication in every meeting. Our next generation TesiraFORTÉ X 400 is tailormade for modern meeting rooms, reducing the amount of hardware and connections needed to complete a space, and Biamp Launch ensures that room deployments are lightning fast and 100% consistent, making for a fully optimized collaboration experience every time. Incorporating Beamtracking® technology, our award-winning Parlé microphones latch onto the voices of meeting participants, allowing them to move freely around the space while remaining easily heard and understood. Designed to provide superior voice reproduction in conferencing environments, Desono C-IC6 loudspeakers deliver superior audio clarity for the entire room while our unique single cable connection scheme allow installers to take advantage of configuration-free networking. In addition, the included pre-terminated category cabling gets meeting spaces up and running in half the time of competing systems.

• Parlé TCM-1A Pendant Microphone

  The Parlé TCM-1A is an AVB ceiling microphone and PoE+ amplifier comprised of a pendant microphone and plenum box. Each microphone includes Beamtracking technology with three 120-degree zones, providing full 360-degree coverage of the meeting space. The plenum box is equipped with an additional RJ-45 connector for daisy-chain connections; a maximum of three microphones are permitted per daisy chain (one TCM-1 or TCM-1A required, plus up to two TCM-1EX). The 2-channel PoE+ amplifier includes an internal limiter, selectable power, and a burst mode to handle peak signals.

• Parlé TTM-X Tabletop

  The Parlé TTM-X is an AVB low profile tabletop microphone for use in Tesira systems. Comprising a network box and a tabletop microphone, each microphone includes Beamtracking technology with four 90-degree zones, providing full 360-degree coverage of the meeting space. Each network box has its own digital signal processing module and comes with an additional RJ-45 connector to add an optional TTM-XEX.

BlueJeans is the world’s leading provider of interoperable video communication, bringing video to you wherever you are. Thousands of global companies use BlueJeans every day for meetings, events, and on social networks across any location or device including mobile, desktop, and room systems. BlueJeans replaces traditional web conferencing technologies for a modern workforce, delivering face-to-face video communication for any organization who wants to bring their employees, leaders, and partners closer together.

Website
bluejeans.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC

Code has been producing UC productivity solutions since 2013 and reports on over 500,000 UC users. We use our expertise to develop innovative reporting, analytical and management software to help you unlock efficiencies and extract business insights for your UC. What do we do? Our reporting and management solutions give users the facts and figures to make informed decisions which lead to an increase in the productivity and efficiencies of UC.

Website
codesoftware.net

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Clobba

  Clobba is an advanced UC reporting tool that delivers information on user adoption, employee productivity, call quality and call costs.

• Clobba RT (Real-time)

  Real-time wallboards and trend analytics for Microsoft Teams users of call queues and auto attendants and Skype for Business users of Response Groups

• Clobba VR (Voice Recorder)

  Voice recording for Microsoft Teams

• Clobba RM (Range Manager)

  Provisioning and DID range, number, and extension management

• Clobba QM (Queue Manager)

  local management and configuration of MS Teams Call Queues and Auto Attendants

As certified partners of Oracle and Ribbon, Eastwind offers carrier-independent voice quality managed services delivering robocall and fraud protection along with rich call details and STIR/SHAKEN compliance from the premise to the service provider hand-off. Eastwind’s VNOC service extends enterprise voice operations staff with US-based, certified engineers. With experience working with Tier 1 financial institutions and call centers, Eastwind provides 7x24 operational support for private and public cloud deployments and Microsoft Teams. By leveraging a senior engineering team spread across multiple customers, Eastwind can help enterprises reduce costs, speed delivery of new services and capabilities, and improve system reliability.

Website
www.eastwindcom.com

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products/Session Border Controllers (SBCs)
• Systems Integration Services/Consulting/VAR

Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 250 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service.

Website
www.glia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Google's mission is to organize the world's information and make it universally accessible and useful.

Website
www.google.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Unified Communications

GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent.

Website
www.goto.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies

Products

• GoTo Connect

  GoTo Connect is all-in-one communications software built for SMBs. GoTo Connect combines an enterprise-class phone system, meetings, contact center, webinars and training into one solution that’s accessible anywhere. It’s powered by the best admin tools on the market, the most reliable platform, with #1 rated customer support and delivered at an incredible value.

• GoTo Resolve

  GoTo Resolve helps IT professionals streamline their helpdesk by consolidating reactive remote support tools and proactive unattended remote access technology with conversational ticketing. Support teams can provide fast, consistent IT support for in-office and remote workers, on and from all devices with easy-to-use, flexible tools to turn requests into resolutions for a refreshingly simple IT support experience

Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 200 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe.

Website
hiya.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services

Products

• Reputation Management

  Reputation Management lets you monitor how your number is being perceived by call recipients, manage your reputation health by number, dispute spam tags and understand how calling behaviors affect your reputation.

• Secure Call

  Secure Call protects enterprises from having their number spoofed by scammers, going beyond government regulations and services provided by static call registries. Each time an enterprise originates a call, the origin of the outbound call is verified by Hiya. If the same number attempts to call a Hiya-enabled call recipient and fails the authentication process, the call is immediately terminated (or stripped of identity) to protect the organization and the call recipient from being harmed.

• Branded Call

  Branded Call enables enterprises to create a personalized identity for voice calls. Hiya customers create a personalized, differentiated experience that delivers name, number, logo and call context to better inform the call recipient about the incoming call.

• Hiya Connect Console

  The Hiya Connect Console provides enterprises with both an administrative portal to upload phone numbers and customize what is displayed per phone number, as well as an analytics dashboard with reputation and call performance insights to inform and guide voice performance strategy.

Ixiom Solutions is built by service owners just like you. We help to enhancing the employee experience of the hybrid workplace by focusing on business problems first. We, train, coach and guide enterprise organizations through the challenges of building a hybrid work strategy built on four pillars: People, Technology, Impact, and Culture which make up the Human Centric Workplace. We use our Human Centric Workplace approach to address core issues like cognitive burnout, employee retention and loss of direction resulting form hybrid models. Combining our people (human) strategy, we assist HR and Facilities to implement Collaboration Technology.

Website
www.ixiomsolutions.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Unified Communications

Kandy is a cloud-based, real-time communications platform offering proprietary Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Contact Center as a Service (CCaaS) capabilities, as well as Microsoft Teams Direct Routing as a Service (DRaaS). Kandy's white-label solutions enable service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, enterprises of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

Website
www.kandy.io

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging
• WebRTC

Kurmi Software is a global provider of solutions that simplify the management and administration of Enterprise Communications infrastructures. Kurmi’s ultra-scalable platform offers simple, customizable, and user-centric management of the market’s leading Unified Communications and Contact Center vendors (Cisco-Broadsoft, Avaya, Microsoft, Alcatel-Lucent, and others). Kurmi's customers see immediate impacts on provisioning time and other KPIs as well as reductions in operational costs as high as 80%. Founded in 2011 and with offices in Europe, North America and the Middle East, Kurmi serves Global 2000 companies and Tier1 service providers worldwide.

Website
www.kurmi-software.com/en

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Over 100,000 developers around the world use Nylas to quickly and securely build communication, scheduling, and workflow automation features into their applications. With Nylas, developers at innovative companies like Lever, Upwork, Wix, Freshworks, Dialpad, and Ceridian get unprecedented access to rich communications data from their users, pre-built workflows that automate everyday tasks, embeddable UI/UX components for fast front-end development, and comprehensive security features - all delivered via a suite of powerful APIs that make integration easy.

Website
www.nylas.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Neural API

  Nylas’ Neural API simplifies extracting intelligence from communication channels to automate workflows that save users 20% or more of time each week. With the Neural API, developers gain access to pre-trained AI/ML models to extract structured intelligence from unstructured communication data, enabling you to drive personalized digital engagement at the application level.

• Email and Calendar API

  The Nylas Email API simplifies email connectivity across all major email service providers. With a single point of integration, you can quickly embed premium email features into your application workflows. The Nylas Calendar API streamlines scheduling and collaboration for millions of users daily across the globe.

• Nylas UI Components

  Nylas Components allow you to quickly embed Email, Scheduling, and Contact profile interfaces into your application. Nylas Components are an open source library of communication user interfaces. Developers can deploy Components with just a few lines of Javascript, and easily customize the UI/UX to their specific use cases and application needs.

• Nylas CPaaS

  Nylas’ Communication Platform-as-a-Service (CPaaS) gives developers at startups and Fortune 500 companies a platform to enable omni-channel communications and workflow automation. Nylas provides secure, universal access to communications data and identifies and extracts intelligence to power personalized, frictionless digital experiences.

• Nylas Universal Communications API

  Nylas’ universal communication API enables developers to send, receive, and synchronize messages and events, as well as power advanced AI/ML-based high volume ETL capabilities, to drive workflow automation, digital transformation integrations and Big Data analytics at scale. Developers can get their application up and running quickly with our SDKs, intuitive APIs, and open-source UX components. With Nylas, you can radically reduce time-to-delivery, build engaging customer experiences, while increasing developer productivity.

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience.

Website
www.oracle.com/industries/communications

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)

Products

• Oracle Communications Session Border Controller

  Bring Your Own Carrier or Direct Routing to Zoom and Teams

• Oracle Communications Security Shield Cloud

  A comprehensive view of the network identifies questionable calls and anomalous behavior

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters. The Quadient Inspire Suite helps companies create a nimble, effective, and unified customer communication for all digital and print channels, managed from a single, central platform with simple drag and drop layout design, to deliver a complete omnichannel customer experience that spans the entire customer journey.

Website
www.quadient.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Text-based Messaging (email, IM)

Products

• Inspire Flex

  Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.

• Inspire Evolve

  Transform your customer experience overnight with a high-performance, SaaS customer communications solution from the world's most trusted CCM provider.

• Inspire Journey

  Start your path to CX transformation in just hours with Inspire Journey—the only cloud-based journey management solution that integrates customer journey mapping, journey analytics and orchestration technologies to deliver customer-first omnichannel communications experiences.

QuestBlue offers a COMPLETE package for Enterprises. When you need a simple one stop shop for all your Voice, Messaging, and Hosted PBX, we have you covered. For almost 15 years, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities. Our mission is to listen to our client's specific needs and deliver high-performance products through continuous product innovation and operational excellence. To this end, we operate out of a fully redundant data center to ensure you are provided service consistently and reliably.

Website
questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps

Singlewire Software is the developer of InformaCast, a leading mass notification software solution.

Website
www.singlewire.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)

Products

• InformaCast

  InformaCast is a powerful mass notification system that reaches your people on both their mobile and on-premises devices. When you need everyone to receive a message very quickly, and you need it to grab their attention, InformaCast delivers attention-grabbing streaming audio to a wide variety of devices.

Snap recordings is the all in one messaging platform that lets you create and manage all your Phone greetings, IVR prompts, and on-hold messages faster and easier than ever before. With industry-leading voice overs, ultra-realistic A.I. voices, an extensive catalog of music and audio management for your phone system - you have everything you need, all in one platform

Website
www.snaprecordings.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Spearline is a technology company that proactively monitors toll, toll-free numbers, and WebRTC communications for audio quality and connectivity globally. Spearline provides telecommunications quality assurance products that allow our customers to provide an excellent customer experience to their customers. We support organizations, such as large enterprises, telco carriers and other applications in successfully connecting with their customers. Our products have been built in response to customer needs, and we continue to listen to our customers to deliver solutions to their ongoing challenges. Our customer portfolio is highly diverse, including service providers, unified communications, financial services, travel, pharmaceutical and retail sectors.

Website
www.spearline.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• WebRTC

Products

• Voice Assure In-country

  Understand your customer experience across the globe, with always-on, automated call testing. We originate calls from your chosen countries in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception

• Voice Assure Realtime

  Test the critical elements of call quality on-demand, with calls originated locally from any of 72 countries worldwide, plus key locations in the USA and Canada, to directly replicate your customers’ experiences.

• Voice Assure Interstate

  Understand your customer experience across the USA and Canada, with always-on, automated call testing. We originate calls from your chosen states in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception.

• testRTC

  WebRTC testing, monitoring and support capabilities built for the new generation of WebRTC-based communications applications

Unify Square is a wholly owned subsidiary of Unisys and helps businesses manage and secure their hybrid work for meetings, chats, and calls. Our software and services create a unified experience management solution to surface actionable insights and administer collaboration platforms-- optimizing and transforming performance health, security, & user effectiveness.

Website
www.unifysquare.com

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Products

• 2nd Nature

  2nd Nature enables organizations and managed service providers to unify the provisioning and management of their various UC, PBX, voice messaging, and other critical business systems by providing a single, centralized management and administration interface. 2nd Nature was designed to help your UC, telecom, and IT teams spend less time navigating through the complex administration software that came with your systems and more time managing your communications responsibilities.

• LineOne

  LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets.

• HelpOne

  HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately change an employee’s voicemail password, phone PIN, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others without the assistance of overburdened voice engineers. Changes are immediate. No waiting. No work tickets. No hassle.

• NumberPro

  NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved, or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats.

• Automation

  Unimax offers automation solutions for workflows specific to your organization’s communications objectives. Our automated solutions reduce the time it takes to process workflows from days or weeks to seconds. Unimax’s automation solutions leverage our ability to synchronize data between UC, PBX and voicemail systems, directory systems (e.g. Microsoft Active Directory), IT service management software (e.g. ServiceNow), human resource software, enterprise resource planning applications (ERP), and other critical databases.

Vidyard helps sales teams connect with prospects through all stages of the buying cycle using video. It’s the easiest way for reps to record and send video messages to prospects, backed by a powerful video platform that provides detailed analytics on how video is helping your team.

Website
www.vidyard.com/enterprise-video-platform/financial-services

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Video: Mobile

Virsae's innovative service management platform, VSM, is trusted by partners and organizations around the world to provide unrivaled interaction insight across their communications networks. Delivering proactive customer and user experience optimization, accelerated issue resolution, infrastructure and cost reduction, risk management and compliance. VSM's system agnostic technology overlays Machine Learning, AI and Automation, to process billions of data points every day. Our full stack, end-to-end, Technical, WFH Network and Room analytics provide unrivaled data-driven insights, enabling enterprises to get more value from their XCaaS investment.

Website
www.virsae.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Virsae Service Management
• VSM Everywhere

Vyopta, the leader in digital collaboration user experience management, has helped 40 million people collaborate better. Its Collaboration Performance Management and Workspace Insights platforms have helped identify and address over 9 million issues. Vyopta helps organizations deliver the best UC user experience and optimize their UC and real estate investments. Hundreds of organizations worldwide spanning 20+ industries use Vyopta to monitor 6 million endpoints and over 20 billion meeting minutes a year.

Website
www.vyopta.com

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems

Products

• Vyopta Collaboration Performance Management (CPM) Suite

  Vyopta’s UC monitoring and analytics software helps IT organizations proactively identify risks, reduce troubleshooting time, accurately diagnose issues, improve adoption, and maximize ROI. ? Effectively troubleshoot live and recent calls ? Identify systemic issues and historical trends ? Automate analysis and reporting on system usage

• Vyopta Workspace Insights

  Understand how your collaboration spaces are being used around-the-clock — in and outside of calls — then mitigate costly inefficiencies and intelligently plan for the future. ? Track utilization and activity ? Reduce inefficient room usage ? Optimize real estate and tech investments

• Vyopta Smart Diagnostics

  Collaboration is broken. Currently, 90% of collaboration issues go unreported; and therefore, unresolved. Smart Diagnostics empowers IT and collaboration engineers to quickly detect why a call is having issues and what to do to improve it. Smart Diagnostics mines each individual call data to determine potential issues, ranks them in terms of severity and then assesses each possible issue with correlating prescriptive remediation step using Vyopta intelligent algorithm and the crowd-sourced knowledge of Vyopta’s entire user base to quickly resolve issues. All of this is in a simple design intended for anyone to use regardless of collaboration troubleshooting expertise.

Zingtree is a conversational workflow solution which guides contact center agents through decision trees to make better and faster decisions. Call Centers that use Zingtree achieve better business outcomes such as improved Average Handle Time (AHT), First Contact Resolution (FCR), faster Agent Onboarding, and increased compliance. Over 700 companies rely on Zingtree’s no-code software to easily build and maintain agent scripts and workflows.

Website
zingtree.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Agent Call Scripts

  Create call scripts with decision trees to guide your agents to the next best action. No code, no IT/Eng required. Reduce agent ramp time, improve call compliance, AHT, and FCR. Fully-embeddable in your CRM, call center platform. Advanced reporting and sophisticated logic.

• Customer Self-Help

  Create an interactive online troubleshooter to guide customers to the answers they are looking for. Deflect support tickets, provide faster answers to customers. No code, no IT/Eng required. Fully-embeddable in your website or help center guides. Advanced reporting and sophisticated logic.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Airkit, based in Redwood City, CA, simplifies how self-service customer experiences are made, with a CX Automation Platform that easily integrates with existing systems. Using rich templates and low code, any team can build digital journeys that engage today's customers. Fortune 500 and digital-first businesses use Airkit to engage digital consumers, accelerate revenue, improve customer service and reduce inefficiency.

Website
www.airkit.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, and Salesforce.

Website
www.aisera.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics. Among our target groups are all companies that record their communication, especially contact centers, financial service providers, and public safety organizations. We record, analyze and evaluate interactions across all media – as a service from the cloud as well as on-premise. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. Headquartered in Germany, ASC is the #1 Europe-based player in its industry with subsidiaries in currently thirteen countries.

Website
www.asctechnologies.com/english

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• ASC Recording Insights

  Record and archive your Microsoft Teams calls, meetings, screen sharing and chat, whilst complying with legal requirements. ASC Recording Insights is a Microsoft certified native built cloud solution for Teams, providing secure capturing and hosted in Microsoft Azure, integrating seamlessly with your collaboration platform.

Technology is complex, and transformation is fast. But when it comes to connectivity and communication, AT&T Business has you covered. We combine our leading portfolio with continuous innovation and investment in our networks to give you what you need to move your business forward. With experience across industries, we understand your business demands, and deliver the right insights, guidance, and highly secure solutions for you. From 5G to fiber, edge to cloud, we help you tackle todays’ challenges and seize tomorrow’s opportunities.

Website
www.business.att.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security

AudioCodes is a market leader in the design and development of advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications for service providers and enterprises. Its products are deployed globally in broadband, mobile, cable and enterprise networks. AudioCodes provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers (MSBRs), Session Border Controllers (SBCs), IP Phones, Media Servers, Value-Added Applications and Professional Services. AudioCodes’ underlying VoIPerfectHD™ voice technology leverages the company’s leadership in DSP, voice coding and voice processing technologies to deliver enhanced intelligibility and an improved end user voice communication experience. Visit our website: www.audiocodes.com

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• WebRTC
• A/V Meeting Room Technologies

From a few agents to a few thousand, Authority Software provides 100% cloud-based workforce optimization solutions that streamline contact center operations. Authority Center modules include quality management, workforce management, designer, and CX application packs. All designed from the ground up within the same platform to remove complexity and work together seamlessly. Find more information at authoritysoftware.com

Website
authoritysoftware.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• Quality Management

  Improve your customer service through quality assurance monitoring. Play, evaluate and store your call center recordings. Save time through better decision making and simplified performance reviews. Embrace a culture of quality in your business and deliver top-notch customer service. Our industry-standard file formats allow playback through any commercial media player and provide access to controls that include variable speed playback, allowing you to play audio at a pre-defined rate of speed, or by simply moving a slider.

• Workforce Management

  The right agents at the right times. Simplified. No more exporting and importing spreadsheets or guesses about under or over staffing. With forecasting and scheduling built from the ground up in the same platform, Workforce Management just got simpler, without sacrificing power and performance.

• Designer

  This no-code rapid application development platform is easy to use and incredibly powerful. Authority gives you the tools necessary to create efficiencies throughout the contact center process, whether it is a simple milestone driven process, or a complex series of rules that lead to multiple paths and points of escalation. Configure a one-of-a-kind CRM that is unique to your business. Or integrate it with your existing CRM to take advantage of the additional functionality offered. Boost agent performance and customer satisfaction by creating branched logic scripts that follow the natural flow of the call, minimize the possibility of human error, and provide consistency in every interaction.

• CX Application Pack

  Designed for rapid deployments, CX Application Pack offers pre-built CRM solutions for specific industry verticals including customer service, order management, fundraising, and more. Time to market just got faster and easier.

Automation Anywhere is the world’s #1 cloud automation platform, delivering intelligent RPA solutions across all industries globally to automate end-to-end business processes, for the fastest path to enterprise transformation. The company offers the world’s only cloud-native platform combining RPA, artificial intelligence, machine learning, and analytics to automate repetitive tasks and build enterprise agility, freeing up humans to pivot to the next big idea, build deeper customer relationships and drive business growth. For additional information, visit www.automationanywhere.com.

Website
www.automationanywhere.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Automation Anywhere Robotic Interface (AARI)

  AUTOMATION ANYWHERE FOR CONTACT CENTERS Cloud-native automation to power better service, faster. WHY INTELLIGENT AUTOMATION? Quick responses and resolutions are key to good service. When a contact center doesn’t have modern, digitally native technologies, agents must navigate through multiple, back-end systems, performing manual, repetitive tasks to resolve requests. And service can suffer. That’s where Automation Anywhere intelligent automation can help. AARI, the Automation Anywhere Robotic Interface, simplifies the agent experience onto one screen with cross-system automations for every step: before, during, and after calls. You can also use our intelligent automation to make your virtual agents more powerful to fetch data across modern and legacy systems. With native integrations for Google, Genesys, and Salesforce, our solution makes it easy to connect and scale your existing systems to cloud-native intelligent automation for faster deployment and ROI. Remove the barriers to humanbot collaboration and drive greater business outcomes with Automation Anywhere.

Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Stop waiting for post-call analysis to improve your operation. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say. Visit Balto.ai to see it in action.

Website
balto.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Real-Time Guidance

  Balto guides agents to say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Real-Time Guidance.

• Real-Time Coaching

  Balto listens to calls and automatically alerts managers for coaching opportunities. Drive immediate agent improvement by coaching the right calls in real-time.

• Real-Time QA

  Balto automatically scores 100% of calls so you can focus on improving conversations - not on scoring them.

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Bicom Systems delivers Open Standards Turnkey Telephony Systems since 2004. Our communication solution consists of five products. The essentials include PBXware, SERVERware, and sipPROT. Our Unified Communications apps gloCOM, gloCOM GO, and gloCOM Meeting have features that set us apart with a competitive advantage. Bicom Systems offers both hosted and on-premise solutions for Unified Communications. Both models offer unique advantages. Hosted deployment option relieves a company of the burden of purchasing and maintaining the hardware. The company can seamlessly upscale or downscale its own hosted resources. Companies that opt for the deployment self-hosted model have complete control over all their servers and data and, possibly even more important, the peace of mind that comes from knowing that all your business data resides safely in-house. Our business strategy is based on encouraging and supporting resellers to grow their business by adding VoIP to their services. As their provider, we stay on their side by providing training and support in daily operations. We have successfully deployed on every continent. Our products are used daily by SMBs, enterprises, contact centers, governments, and more.

Website
www.bicomsystems.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• A/V Meeting Room Technologies

Products

• gloCOM & gloCOM GO

  gloCOM and gloCOM GO are Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse by integrating with PBXware, our VoIP Telephony Platform.

• PBXware Telephony Platform

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium-sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers, and governments worldwide by combining the most advanced of the latest technologies.

• PBXware Contact Center Edition

  PBXware Contact Center Edition is designed to simplify and enhance call management at busy call centers and contact centers of any size. Contact Center enables companies to increase efficiency in the workplace and transform the way they conduct business.

• gloCOM Meeting

  gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of gloCOM's contacts, the user can start collaborating with a single click. gloCOM meeting allows the user to meet with multiple people simultaneously while offering: Video Conferencing, Audio Conferencing, Screen Sharing, Remote Control, and Group chat.

• SERVERware

  SERVERware is the only Virtualization Platform tailored to Hosting Telephony & Unified Communications in the Cloud. SERVERware delivers a wide range of IP services and applications with high availability, stability, and reliability for a maximum up-time. SERVERware Serves many different types of clients with different PBXware editions at the same time plus sipPROT, all through one interface. The new GUI has made the management of hosts, VPSs, and resources easier than ever. SERVERware has been completely revamped with a new underlying virtualization technology, has 64bit and 32bit backward compatibility with older versions of PBXware. SERVERwarehas shared, fault-tolerant, highly available, and redundant network storage, high data integrity protection, and a built-in backup system. Bicom Systems’ SERVERware Virtualization Platform is available in the Standalone, Mirror, and Cluster Editions, offering fault tolerance, high availability, and processing and storage scalability.

BLEND is a leading, AI-powered localization orchestration platform that removes cross-border barriers to help global brands establish a native presence in fundamentally different markets worldwide. Through its voice-over recording division, BLEND Voice (formerly GM Voices), BLEND enables organizations to deliver engaging omnichannel customer experiences that increase satisfaction and self-service in a brand-consistent sound and style—in any language. BLEND is equipped to handle every multimarket communication channel, with deep industry expertise, an unmatched tech stack, and integration with all the platforms driving commerce today, including Zendesk. Visit www.getblend.com for comprehensive localization solutions and www.blendvoice.com to browse voice actors and services.

Website
www.getblend.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Professionally-Recorded Voice Prompts for Any Contact Center Application

  BLEND Voice delivers ready-to-load voice prompts in any language for every contact center application. With working relationships and partnerships with all IVR platform providers, we know how to record, edit, and format for specific implementations, keeping your voice project on time and on budget. Pick a voice and send a script—we’ll handle the rest. Supporting international contact centers? We can localize all your scripting and call flows in-house with 25,000 accredited linguists worldwide.

• Voice Narration for eLearning Videos, Modules, and Slideware

  Organizations rely on GM Voices to enhance their eLearning and talent development content with brand-focused voice narration that better engages theirs teams, no matter their language or location. With hands-on LMS experience, thousands of voice actors, and a global localization network, we help you train staff with higher retention and consistent messaging.

• Multilingual Help Desk – Zendesk Integration

  BLEND’s Multilingual Help Desk solution integrates directly with Zendesk, offering personalized customer service in any language. From human translation to neural machine translation (NMT), choose your desired translation quality, with no in-house staff required. Multilingual Helps Desk scales to fit your budget—with a customized mix of machine-only, human-only, or NMT (with human post-editing)—and supports both inbound and outbound messaging.

• Enterprise-Grade Localization

  Offering industry-specialized localization that supports your multimarket growth across any contact channel. BLEND excels at locally-authentic communication within the eCommerce, telecom, media, high tech, life sciences, and FinTech industries, among many others, with an unmatched tech stack, global pool of accredited linguists, and the highest commitment to data security.

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Calabrio ONE gives you a complete toolset to unlock the tremendous value buried within your customer interaction data and transform your entire business. One seamless solution, powered by the cloud, that combines a fully integrated workforce engagement suite with robust voice-of-the-customer analytics and business intelligence tools. Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement, and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

• Calabrio Call Recording

  Capture every voice. Make every interaction count. Customer interactions are the start of the data trail. You need a robust, reliable solution to record every call and transform customer interactions into highly usable data. Guarantee 100% capture and simplify compliance. Quickly search hundreds of hours of calls to prove adherence, settle disputes and mitigate risk. Connect the voice of your customer with key goals across the business.

• Calabrio Quality Management

  Every interaction is an opportunity. Strengthen relationships, deepen loyalty and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value.

• Workforce Management

  Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, customized reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment, while helping navigate the evolving world of work going forward. Calabrio WFM is a highly agile and scalable workforce management platform that allows delivery of seamless experiences for customers, agents and contact center managers—no matter where employees are working

• Calabrio Analytics

  Unlock the goldmine of intelligence buried in your contact center with sophisticated AI and ML-fueled speech, desktop and text analytics embedded throughout the new Calabrio ONE. Illuminate compelling, AI-driven insights—and put them into action to enrich human interactions. Transform every customer interaction, including web conference meetings, into usable data. Distill that data into key trends. Extract insights to drive profitable change in the contact center and across your business. It’s time to harness the true voice of your customer.

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

CCT is leading the way in multi-experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on premise and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR
• Unified Communications
• WebRTC

Products

• ContactPro

  CCT Contact Pro is a complete omni-channel suite that includes configurable blending of all customer interaction channels along with deep CRM integration for all channels. In addition providing support for both voice and chat bot handling Contact Pro ensures customers never have to repeat information by providing agents complete context when interactions are transferred. Supervisors have a complete view of the real-time and historical contact center reporting data.

• ContactPro Analytics

  ContactPro analytics provides you with a fully featured reporting solution for realtime and historical interaction data. It includes a highly flexible customizable dashboard a Dashboard Designer and powerful scheduling and exporting functionality. One unique advantage of CP analytics, its build on a highly flexible and easy to use non sql database and has realtime integrations with Avaya´s Basic Call management and Avaya Call management System CMS.

CDW Corporation (Nasdaq:CDW) is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 10,000 coworkers. For the trailing twelve months ended March 31, 2020, CDW generated Net sales over $18 billion. For more information about CDW, please visit www.CDW.com.

Website
www.cdw.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• WebRTC

Code has been producing UC productivity solutions since 2013 and reports on over 500,000 UC users. We use our expertise to develop innovative reporting, analytical and management software to help you unlock efficiencies and extract business insights for your UC. What do we do? Our reporting and management solutions give users the facts and figures to make informed decisions which lead to an increase in the productivity and efficiencies of UC.

Website
codesoftware.net

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Clobba

  Clobba is an advanced UC reporting tool that delivers information on user adoption, employee productivity, call quality and call costs.

• Clobba RT (Real-time)

  Real-time wallboards and trend analytics for Microsoft Teams users of call queues and auto attendants and Skype for Business users of Response Groups

• Clobba VR (Voice Recorder)

  Voice recording for Microsoft Teams

• Clobba RM (Range Manager)

  Provisioning and DID range, number, and extension management

• Clobba QM (Queue Manager)

  local management and configuration of MS Teams Call Queues and Auto Attendants

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.

Website
www.cognigy.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Cognigy.AI

  Enterprise Conversational AI platform for end-to-end customer service automation Learn more at https://www.cognigy.com/products/cognigy-ai

• Cognigy Voice Gateway

  AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations Learn more at https://www.cognigy.com/products/voice-gateway

• Cognigy Insights

  Fully integrated Conversational AI Analytics Suite for 360° Insights A powerful conversational AI analytics stack that enables enterprises to improve customer experiences and operational efficiency based on data-driven insights. Learn more at https://www.cognigy.com/products/cognigy-insights

We deliver cloud communications solutions that help organizations like yours provide the best customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

Website
www.contentguru.com/us

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Products/Services Offered

• Contact Center Systems/Applications

Products

• storm® Cloud Contact Center

  Content Guru’s cloud customer engagement and experience solution storm® services hundreds of the world’s largest organizations. Providing businesses from a variety of sectors with a comprehensive, user-friendly interface, storm offers an effortless solution to resolving queries and issues without losing the quality of service that customers expect. storm integrates seamlessly with third-party databases, overlaying existing infrastructure with the unlimited capabilities of storm to unify disparate systems and enhance customer experience.

• Customer Knowledge System®

  storm Customer Knowledge System (CKS) is Content Guru’s CRM application which provides organizations with a streamlined, user-friendly knowledge management, case management and ticketing solution. CKS combines the most useful key features of a CRM and seamlessly integrates into an organization’s whole communications infrastructure, to provide enhanced customer engagement and experiences.

• Intelligent Automation

  Content Guru delivers intelligent automation through brain®, its artificial intelligence (AI) toolkit, which combines the communications capabilities of storm® with leading AI providers, including Google and IBM. brain helps organizations deliver world-leading and personalized experiences through Machine Agent chat bots, image recognition capabilities, and Natural Language Processing (NLP) functionalities.

Coral Active delivers the leading CX Performance Platform for Enterprise Contact Centers. The Coral Active Desktop is a unified agent desktop that simplifies the agent experience. It's powered by the Coral Active Reef platform which connects diverse contact center technologies and unifies them with automation and AI. The Coral Active platform drives agility in your contact center, enables smooth modernization and cloud migration, and accelerates your Customer Experience.

Website
coralactive.com

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Products/Services Offered

• Contact Center Systems/Applications

The industry leader in AI-powered communication and collaboration, Dialpad delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. Dialpad is the only provider of TrueCaaS capabilities delivered from an enterprise cloud platform as one solution and communications experience. Dialpad is the ideal platform for the hybrid workforce, empowering companies to navigate a world of constant digital transformation and enabling people to have more engaged collaboration and smarter conversations. Simple to deploy and available on any device, Dialpad offers the ability to work smarter — not harder — from anywhere on any device.

Website
www.dialpad.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Edify connects businesses with customers and employees with each other, making business communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a cloud-native no-code solution that lets users move seamlessly among channels within one conversation, just as we do on our phones. Edify removes all the risk once associated with moving to the cloud by delivering global availability, real-time redundancy, no-waste pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.

Website
www.edify.cx

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Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

First Orion creates forward-thinking solutions that deliver confidence in mobile communications. We equip the world’s leading carriers with the tools and insights needed to vet scammers and revolutionize the way customers use their phones. First Orion also gives companies complete branding control of their calls – with custom names, logos, and reason for calling - to create trust in their communications. Our in-depth analytics and data go beyond answer rates with enterprise-wide metrics that identify what drives higher conversions, customer retention, and revenue. First Orion solutions are STIR/SHAKEN-capable to deliver RCD and other technologies in the future. Visit www.firstorion.com today.

Website
firstorion.com

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Products/Services Offered

• Contact Center Systems/Applications

Products

• INFORM - Branded Text Display ID

  INFORM lets your business display a custom 32-character message every time you call. It can be your business name, department, or even a short message. Programmatic scheduling enables you to easily use INFORM branded calls among different departments and use case.

• ENGAGE -Branded Graphic Display

  Rich media graphics on the incoming call screen gives customers the trust they need to answer your call – and they’ll appreciate you letting them know it is you.

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.

Website
www.five9.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale, fostering customer trust and loyalty.

Website
www.genesys.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 250 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service.

Website
www.glia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Google's mission is to organize the world's information and make it universally accessible and useful.

Website
www.google.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Unified Communications

GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent.

Website
www.goto.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies

Products

• GoTo Connect

  GoTo Connect is all-in-one communications software built for SMBs. GoTo Connect combines an enterprise-class phone system, meetings, contact center, webinars and training into one solution that’s accessible anywhere. It’s powered by the best admin tools on the market, the most reliable platform, with #1 rated customer support and delivered at an incredible value.

• GoTo Resolve

  GoTo Resolve helps IT professionals streamline their helpdesk by consolidating reactive remote support tools and proactive unattended remote access technology with conversational ticketing. Support teams can provide fast, consistent IT support for in-office and remote workers, on and from all devices with easy-to-use, flexible tools to turn requests into resolutions for a refreshingly simple IT support experience

Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 200 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe.

Website
hiya.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services

Products

• Reputation Management

  Reputation Management lets you monitor how your number is being perceived by call recipients, manage your reputation health by number, dispute spam tags and understand how calling behaviors affect your reputation.

• Secure Call

  Secure Call protects enterprises from having their number spoofed by scammers, going beyond government regulations and services provided by static call registries. Each time an enterprise originates a call, the origin of the outbound call is verified by Hiya. If the same number attempts to call a Hiya-enabled call recipient and fails the authentication process, the call is immediately terminated (or stripped of identity) to protect the organization and the call recipient from being harmed.

• Branded Call

  Branded Call enables enterprises to create a personalized identity for voice calls. Hiya customers create a personalized, differentiated experience that delivers name, number, logo and call context to better inform the call recipient about the incoming call.

• Hiya Connect Console

  The Hiya Connect Console provides enterprises with both an administrative portal to upload phone numbers and customize what is displayed per phone number, as well as an analytics dashboard with reputation and call performance insights to inform and guide voice performance strategy.

IR is a leading global provider of experience management solutions for business-critical technology environments. The company offers three key solution suites - Collaborate, Transact, and Infrastructure - that are powered by the hybrid-cloud Prognosis platform. Their solutions enable performance management, analytics, and business insights and are used by many of the world’s largest organizations, including major stock exchanges, banks, and telecommunication companies. IR Collaborate offers enterprise grade performance management and testing solutions across voice, web, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate, you can simplify complex unified communications and contact center environments and optimize the collaboration that connects your people.

Website
www.ir.com

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Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Products

• IR Collaborate

  Monitor and troubleshoot your unified communications with IR Collaborate. IR's Collaborate suite of solutions offer enterprise grade performance management and testing across voice, web, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and ensure the lines of communication are always open. Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Enterprise UC

  Optimize the collaboration that connects your people. With IR Collaborate, speed problem resolution, improve uptime, maximize user satisfaction and productivity, and gain complete visibility through a single pane of glass – regardless of what you collaboration tech stack includes. Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Contact Centers

  Ensure your lines of communication are always open. In an increasingly digital and automated world, contact centers are one of the few opportunities for human interactions your customers will have with your brand. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a superior customer experience, with IR Collaborate. Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Customer Experience Testing

  Optimize customer satisfaction and user experience with voice, web and video testing. With IR Collaborate voice, web and video testing solutions you can identify the gaps between your assumptions and actual system performance, and get the real-time insights you need to deliver a level of service that exceeds customer expectations. Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Service Provider

  As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, and more competition, technologies and complexities to contend with, it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line. With IR Collaborate you can confidently manage multiple customers to deliver a superior UCaaS customer experience. Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

ISI is “The UC Analytics Company.” Enterprise IT and business line managers rely on ISI analytics and call reporting to provide the extensive visibility into employee and customer communications not provided by their Cisco, Avaya, or Microsoft Teams UC platforms.

Website
www.isi-info.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Unified Communications

Products

• Infortel Cloud Pro

  Infortel Cloud Pro is an additive software solution that makes raw UC data more usable and much more valuable. We take the large amounts of data generated by your Cisco, Avaya, or Microsoft Teams communications platform and bring this information together in one place and on a single screen to accelerate decision-making.

Kandy is a cloud-based, real-time communications platform offering proprietary Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Contact Center as a Service (CCaaS) capabilities, as well as Microsoft Teams Direct Routing as a Service (DRaaS). Kandy's white-label solutions enable service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, enterprises of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

Website
www.kandy.io

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging
• WebRTC

Kore.ai, recognized as a leader in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms, helps create AI-native virtual assistants for the enterprise that deliver extraordinary user experiences across all industries and regions. Kore.ai is the trusted advisor and preferred technology partner to drive breakthrough automation for its Global 2000 customers. Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by providing delightful customer and employee experiences with unmatched contextual intelligence.

Website
kore.ai

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• SmartAssist

  SmartAssist is the world's first AI-native CCaaS. It is an end-to-end contact center that delivers phenomenal customer and agent experiences on any voice, email, chat and digital channel with AI driving every aspect of the interaction. Intelligent routing, self-serve automation with virtual assistants, and AI-powered agent assistance leads to faster call resolution, reduced average handle time and more opportunities for up-selling and cross-selling. Built with flexibility in mind, this solution can be implemented end-to-end or various modules can complement your current contact center technology stack. SmartAssist is the smart contact center of tomorrow.

• Experience Optimization Platform

  Kore.ai's experience optimization platform enables enterprises to design, test, train, deploy, and manage virtual and process assistants in both voice and digital channels. The platform supports both on-prem and cloud deployments for over 30 channels in 26 languages. Central to Kore’s platform's capability are its superior NLU with explainable AI and CX & EX delivery frameworks. Speech recognition, analytics and integrations are essential components for end to end experience optimization. Recognized by the leading analysts as a leader in the conversational AI space, Kore.ai is trusted by hundreds of global enterprises.

• AgentAssist

  AgentAssist uses AI to monitor the customer-agent conversation and provide the agent with suggestions to improve their interaction. It provides next best action suggestions, suggests empathetic responses based on sentiment analysis and can completely automate the agent-customer conversation for various use cases. AgentAssist empowers contact center agents to provide better customer service, save time and drive efficiency through the contact center leading to extraordinary business results.

Level AI is the customer service intelligence platform for modern contact centers. Our semantic engine focuses on intent in conversations and drives automated quality assurance, advanced analytics, and real-time agent assistance for omnichannel contact centers.

Website
thelevel.ai

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Lumen is a multinational Fortune 139 company that integrates network assets, cloud connectivity, security solutions, and voice and collaboration tools into one platform enabling businesses to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). Lumen offers holistic collaboration solutions and communication strategies that quickly adapt to a hybrid environment, agnostic of a platform. When choosing a fully integrated network and UCC experience from Lumen, businesses can drive towards successful business outcomes including, enhancing overall customer experience, productivity, and efficiencies while minimizing the total cost of ownership.

Website
www.lumen.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Founded in 2004, Mida Solutions was formed with a definitive mission: to provide innovative technologies for all types of communication. Since then, the Mida team has become a global leader in Unified Collaboration and Professional Communications. Service providers, system integrators, and IT managers from all industries rely on Mida’s extensive suite of advanced services and voice applications.

Website
www.midasolutions.com

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Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Products

• Mida C3 – Cloud Contact Center for Teams
• Mida Attendant Console for Teams
• Mida Recorder for Microsoft Teams
• Mida Contact Center for Zoom
• Mida Recorder for Zoom

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Website
www.mitel.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Team Collaboration/Chat Apps
• Unified Communications

TBD

Website
nectarcorp.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.

Website
www.nice.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Text-based Messaging (email, IM)

Products

• Automation & AI
• Customer Analytics
• Open Cloud Foundation
• Omnichannel Routing
• Workforce Engagement

We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center.

Website
www.pcipal.com/en-us

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Agent Assist

  Our core solution, Agent Assist, utilizes DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS).

• IVR Payments

  PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital secure payment products, so can be integrated to take payments securely from customers through any channel.

• Digital

  SECURE PAYMENT OPTIONS VIA DIGITAL ENGAGEMENT CHANNELS SUCH AS WEBCHAT, WHATSAPP, SOCIAL MEDIA, EMAIL AND SMS. This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel. PCI Pal’s technology ensures these channels are descoped from the requirements of PCI DSS while retaining operational flexibility to engage in conversations with your customer in whatever way suits your business. PCI Pal Digital is served from within the existing PCI Pal cloud platform, is available globally, and integrates to any existing customer engagement and payment services that you might be using.

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include banks, hotels, insurers, restaurants, retail and telcos. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI has previously been recognized by Gartner as a Cool Vendor in Conversational AI, and by CB Insights in the 2021 AI 100. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch. PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include banks, hotels, insurers, restaurants, retail and telcos. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

Website
poly.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Superhuman Voice Assistants

  AI your customers want to talk to -- imagine your best agent available 24/7/365. A PolyAI voice assistant can carry on a natural conversation for as long as it takes to solve the customer’s problem. Free your customers to speak however they like, without expecting them to guess keywords.

As a pioneer in Contact Center Automation, Replicant helps companies automate tier 1 customer service while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues. Replicant scales up or down instantly, can be implemented in weeks and handles millions of customer support interactions a month.

Website
www.replicant.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

SecureLogix is a fully dedicated call security and trust company, helping the enterprise safely communicate and transact with customers. We deliver a unified call protection and authentication solution to enterprise and contact center markets worldwide. We prevent call attacks, robocalls, spoofing and fraud, and deliver unique call identity risk scores to help quickly and cost-effectively authenticate all inbound callers. And we add critical security measures to outbound branded calls, delivering spoof-free, trusted outbound calls that increase your call answer rates while protecting your corporate calling numbers and reputation. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls over the past 15+ years for some of the world’s largest corporations and military installations.

Website
www.securelogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

Sinch’s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses use Sinch’s advanced technology platform to engage with their customers, including many of the world’s largest companies and mobile operators. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has local presence in more than 50 countries. Shares are traded at NASDAQ Stockholm: XSTO:SINCH. Visit us at sinch.com.

Website
www.sinch.com/inteliquent

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Snap recordings is the all in one messaging platform that lets you create and manage all your Phone greetings, IVR prompts, and on-hold messages faster and easier than ever before. With industry-leading voice overs, ultra-realistic A.I. voices, an extensive catalog of music and audio management for your phone system - you have everything you need, all in one platform

Website
www.snaprecordings.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Spearline is a technology company that proactively monitors toll, toll-free numbers, and WebRTC communications for audio quality and connectivity globally. Spearline provides telecommunications quality assurance products that allow our customers to provide an excellent customer experience to their customers. We support organizations, such as large enterprises, telco carriers and other applications in successfully connecting with their customers. Our products have been built in response to customer needs, and we continue to listen to our customers to deliver solutions to their ongoing challenges. Our customer portfolio is highly diverse, including service providers, unified communications, financial services, travel, pharmaceutical and retail sectors.

Website
www.spearline.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• WebRTC

Products

• Voice Assure In-country

  Understand your customer experience across the globe, with always-on, automated call testing. We originate calls from your chosen countries in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception

• Voice Assure Realtime

  Test the critical elements of call quality on-demand, with calls originated locally from any of 72 countries worldwide, plus key locations in the USA and Canada, to directly replicate your customers’ experiences.

• Voice Assure Interstate

  Understand your customer experience across the USA and Canada, with always-on, automated call testing. We originate calls from your chosen states in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception.

• testRTC

  WebRTC testing, monitoring and support capabilities built for the new generation of WebRTC-based communications applications

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Website
www.talkdesk.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Talkdesk CX Cloud™

  Talkdesk CX Cloud is a complete cloud contact center solution with Talkdesk AI for a better way to great CX.

• Talkdesk Financial Services Experience Cloud™ for Banking

  Talkdesk Financial Services Experience Cloud™ for Banking is a turnkey, purpose-built solution that’s connected, intelligent, and secure. With out-of-the-box integrations and workflows, and state-of-the-art encryption — all powered by Talkdesk AI — banks can unlock the promise and potential of a great client experience.

• Talkdesk Healthcare Experience Cloud™ for Providers

  Talkdesk Healthcare Experience Cloud™ for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. With industry-specific out-of-the-box integrations and workflows, and actionable insights — all powered by Talkdesk AI, providers can realize value faster while positively impacting patient interactions.

For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.

Website
www.thrio.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Treasure Data is a best-of-breed enterprise CDP that powers the entire business to reclaim customer-centricity in the age of the digital customer. We do this by connecting all data and uniting teams and systems into one smart customer data platform to power purposeful engagements that drive value and protect privacy for every customer, every time. To learn more, visit www.treasuredata.com.

Website
www.treasuredata.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

Products

• CDP for Service

  Treasure Data’s Customer Data Platform (CDP) for Service connects customer data from every single touchpoint across teams and channels to give your agents what they need to personalize the conversation, resolve issues quickly, and optimize your relationships. Go beyond CRM data, and give agents a comprehensive, real-time perspective of customers, complete with AI-driven recommendations.

• Treasure Data Journey Orchestration

  Today's consumer craves a personalized experience across all channels -- in-store, Website, customer service and more. Treasure Data Journey Orchestration Businesses today need to connect results-driven campaigns into a continuous, personalized experience that cuts across channels and business units. With Treasure Data’s Journey Orchestration, data-driven business people can utilize a drag-and-drop, no code canvas to orchestrate journeys across stages, channels and business units. They can connect each omni-channel touchpoint to relevant context that takes personalization to the next level, at scale.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Fitbit, OneUnited Bank, and Turo trust UJET to deliver exceptional CX, no matter their size or location. So can you. Learn more at www.ujet.cx.

Website
ujet.cx

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Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Website
www.unimax.com

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Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Products

• 2nd Nature

  2nd Nature enables organizations and managed service providers to unify the provisioning and management of their various UC, PBX, voice messaging, and other critical business systems by providing a single, centralized management and administration interface. 2nd Nature was designed to help your UC, telecom, and IT teams spend less time navigating through the complex administration software that came with your systems and more time managing your communications responsibilities.

• LineOne

  LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets.

• HelpOne

  HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately change an employee’s voicemail password, phone PIN, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others without the assistance of overburdened voice engineers. Changes are immediate. No waiting. No work tickets. No hassle.

• NumberPro

  NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved, or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats.

• Automation

  Unimax offers automation solutions for workflows specific to your organization’s communications objectives. Our automated solutions reduce the time it takes to process workflows from days or weeks to seconds. Unimax’s automation solutions leverage our ability to synchronize data between UC, PBX and voicemail systems, directory systems (e.g. Microsoft Active Directory), IT service management software (e.g. ServiceNow), human resource software, enterprise resource planning applications (ERP), and other critical databases.

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX in a single integrated platform to transform and democratize customer experiences across industries. Follow our blog and connect with us on LinkedIn, Twitter, Facebook, and Instagram.

Website
www.uniphore.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. With Verint, brands can close the gap created when an organization lacks the resources required to deliver the desired customer engagement. Closing this Engagement Capacity Gap™ enables them to build enduring relationships with customers and drive real business results.

Website
www.verint.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Verizon, a global technology leader and publisher of the Data Breach Investigations Report, offers a suite of enterprise focused solutions to help hotel IT professionals reach goals quickly and more efficiently by transforming guest experiences, providing staff with digital tools and intelligent security solutions. We help keep brands visible, connected and secure.

Website
www.verizon.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Unified Communications

Virsae's innovative service management platform, VSM, is trusted by partners and organizations around the world to provide unrivaled interaction insight across their communications networks. Delivering proactive customer and user experience optimization, accelerated issue resolution, infrastructure and cost reduction, risk management and compliance. VSM's system agnostic technology overlays Machine Learning, AI and Automation, to process billions of data points every day. Our full stack, end-to-end, Technical, WFH Network and Room analytics provide unrivaled data-driven insights, enabling enterprises to get more value from their XCaaS investment.

Website
www.virsae.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Virsae Service Management
• VSM Everywhere

VoiceInteraction is a product company dedicated to speech processing technologies since 2008. Founded by a team of PhD researchers and experts in the field, VoiceInteraction has made significant developments and breakthroughs in the areas of speech recognition, natural language processing, translation, dialog systems, and speech synthesis.?? Pioneers of AI solutions, VoiceInteraction bases its practices on Machine Learning algorithms and Deep Neural networks – the goal is to ‘Extract knowledge from speech’ – thus resulting in efficient platforms for Speech Analytics, Automatic Closed Captioning, Broadcast Monitoring & Compliance, Automated Transcription Workflows and Dictation.?? For more information, please visit: www.voiceinteraction.ai

Website
www.voiceinteraction.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallScriber

  VoiceInteractions’ Speech Analytics platform, Callscriber, is an AI-driven insight gathering application that receives, automatically transcribes and analyzes every customer interaction. Built on-top of Voiceinteraction’s proprietary technology, it provides actionable insight and business intelligence over 100% of incoming calls. Maximizing customer experience and better decision-making practices are byproducts of having the big picture of what is happening at your contact center every day.

Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.

Website
www.vonage.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications

The company provides innovative real-time communication tools with full control over voice, video, and messaging. Its multifunctional serverless platform empowers developers to build scalable applications more quickly and cost effectively. Voximplant solutions help businesses to automate communication with customers to improve collaboration and customer experience. Since 2007, Voximplant (formerly Zingaya) spearheaded web-telephony service delivering its sophisticated technology to create the best in class cloud communications platform.

Website
voximplant.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• WebRTC
• Text-based Messaging (email, IM)

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Website
www.webex.com

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