2019 Sponsors and Exhibitors

Altia Systems is a venture-backed company based in Cupertino, CA., and is the creator of the PanaCast system and software products. PanaCast 3 delivers a 180° wide field of view, which replicates the natural human visual perspective. Funded by Intel Capital and other leading investors, Altia Systems' PanaCast 2, 2s, and Live systems deliver real-time 180° Panoramic-4K, Panoramic-5K and 4K 3D video streams from integrated, synchronized and optimized multi-camera arrays.

Address
10020 De Anza Blvd, Suite 200
Cupertino, California 95014
United States of America

Website
www.panacast.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• PanaCast 3

  PanaCast 3 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view with 6x lossless digital zoom.

• PanaCast 2

  PanaCast 2 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view, which replicates the natural human visual perspective.

• PanaCast Intelligent Zoom

  Part of the PanaCast Intelligent Vision 2.0 product suite, PanaCast Intelligent Zoom ("IZ") is a firmware upgrade for the PanaCast camera system. IZ automatically and dynamically adjusts the camera's field of view to include everyone in the room visible within the 180° field of view.

• PanaCast People Detection

  Part of the PanaCast Intelligent Vision 2.0 product suite, People Detection is based on an embedded face detector technology using front/side facial views and is available through the newly-released PanaCast API. It allows users to query the device for real-time people counting data through simple standards-based UVC queries.

• PanaCast Whiteboard Detection

  PanaCast Whiteboard Detection is a firmware upgrade to the PanaCast camera system that detects content on an existing whiteboard and displays it as an individual screen within a video conference.

For over 12 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 125 services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence, Internet of Things, mobile, security, hybrid, virtual and augmented reality, media, and application development, deployment, and management from Availability Zones spanning many geographic regions. AWS services are trusted by customers around the world - including the fastest-growing startups, largest enterprises, and leading government agencies - to power their infrastructure, make them more agile, and lower costs. Visit aws.amazon.com.

Address
1915 Terry Avenue
Seattle, Washington 98101
United States of America

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• A/V Meeting Room Technologies

Products

• Amazon Connect

  Amazon Connect is a simple to use, AI driven, cloud contact center.

• Amazon Chime

  Amazon Chime lets you meet, chat, and collaborate with the security of AWS.

• Alexa for Business

  Alexa for Business simplifies your meeting room experience.

• Amazon WorkDocs

  Amazon WorkDocs simplifies content creation, file collaboration and management.

• AI Powered Speech Analytics for Amazon Connect

  AI Powered Speech Analytics for Amazon Connect provides the combination of speech to text transcription, translation, and insights in real-time.

Organizations who value the power of visual communications, trust AVI to enable people and teams to communicate their critical ideas. AVI technologies accelerate decision making, improve human interactions and create immersive digital experiences

Company Email: [email protected]

Address
9675 W. 76th St.
Suite 130
Eden Prairie, Minnesota 55344
United States of America

Website
www.avisystems.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Unified Collaboration

  AVI brings together voice, video, collaboration, room systems, work products and files to maximize adoption

• Digital Media

  AVI offers digital streaming, digital signage and digital workflows to help our customers communicate their message and brand.

• Enterprise Consulting

  AVI offers strategic planning based on Use Cases and Workflows rather than hardware and buzzwords

• Managed Services

  AVI offers a comprehensive array of Day 2 services designed to offer our customer peace of mind

• AVI Insight

  The industry’s first multi-platform, multi-vendor, real-time monitoring and reporting system.

Avocor is unique in that we are singularly focused on collaboration display technology, we can produce solutions that are more flexible, affordable and that are compatible with all UC (unified communications) hardware and software solutions. Insomuch, other brands in the UC space, including Microsoft, Zoom Communications, Lenovo, Logitech, Huddly and Crestron have partnered with Avocor to create complete collaboration solutions for their customers and enabled Avocor to be a seamless choice for anyone, from MSB to global Enterprise.

Company Email: [email protected]

Address
9375 SW Commerce Cir
A-7
Wilsonville, Oregon 97070
United States of America

Website
www.avocor.com

Products/Services Offered

• Internet of Things (IoT)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Avocor AVW-6555

  Avocor introduces the world's first Windows collaboration display, which enables Office 365 at room scale and Digital Twin iOT sensors for room monitoring and data.

• Avocor AVF-6550

  The Avocor AVF-6550 is a pixel-precise interactive display that's agnostic so it easily works with all UC hardware and software for seamless integration into Enterprise.

Address
3059 Premiere Pkwy
Suite 400
Duluth, Georgia 30097
United States of America

Website
www.barco.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• ClickShare
• WePresent
• Overture
• weConnect

ClearOne’s easy-to-use, affordable conferencing, collaboration, and streaming solutions deliver an unequaled user experience with unprecedented levels of functionality, reliability, and scalability.

Address
5225 Wiley Post Way Suite 500
Salt Lake City, Utah 84116
United States of America

Website
www.clearone.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Beamforming Mic Array Ceiling Tile (BMA CT)

  The BMA CT is a patented ceiling tile beamforming mic array that blends in perfectly with today's drop ceilings.

• COLLABORATE Versa Pro 150

  Integration-ready Pro-AV meeting room system for COLLABORATE Space, Skype® for Business, Zoom, WebEx, GoToMeeting and Spontania to enrich the BYOD experience.

• COLLABORATE® Space

  Connect hundreds of users in a persistent space unifying messaging, calling and meetings for cloud collaboration.

• UNITE® 50 Camera

  Combine 120 degree field-of-view and digital zoom with your own choice of mic and speaker to enjoy an exceptional collaboration experience.

• UNITE® 150 PTZ Camera

  Professional-grade USB PTZ camera for web-conferencing, UC applications and more.

At Crestron, we deliver a smart building ecosystem of technologies that are easy to manage, monitor, and control, including Crestron Flex UC and network video, audio, and control solutions. Crestron empowers you to work efficiently and effectively throughout the work day, worrying about your job and not the technology.

Address
15 Volvo Drive
Rockleigh, New Jersey 07647
United States of America

Website
www.crestron.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• Crestron Flex P100 Series Voice-over-IP desk phone

  The Crestron Flex P100 is an advanced voice-over-IP desk phone that integrates seamlessly with your existing infrastructure. It takes a new approach to the notoriously complex and disjointed world of telephony, taking advantage of the Crestron platform to bring Skype for Business and Microsoft Teams software functionality to every individual workspace.

• Crestron Flex M100 Series Tabletop conferencing system

  The Crestron Flex M100 is the core of modern meeting spaces. It provides everything you need to instantly and securely call, present, and videoconference using any application or dedicated Microsoft Teams™, Skype® for Business, or Zoom Rooms™ variant. Simply plug in your laptop or connect wirelessly from your laptop or smart device. You’re in business.

• Crestron Flex B100 Series Wall-mount smart soundbar

  Designed for use with Microsoft Teams™, Skype® for Business, and Zoom Rooms™ software, the Crestron Flex B100 is a front of room solution in a wallmount soundbar form factor. With a stunning practical design and world-class audio quality, Crestron Flex B100 delights the user with crystal clear speech during calls and stellar microphone coverage. An integrated, 4K high-definition camera provides auto-zoom, people-counting, and lifelike image quality to deliver nothing less than the best possible video conferencing experience.

• Crestron Flex C100 Series Flexible, integrated UC kit

  The Crestron Flex C100 Series provides the flexibility to build your perfect space and still deliver a flawless meeting experience. It includes everything you need to successfully integrate with your existing room design. As Crestron’s flagship integrated UC product, the Crestron Flex C100 Series brings touch control to the enterprise with a rock-solid wired connection, industry leading security, and amazing mounting flexibility.

Cyviz is a global technology provider for solutions ranging from multipurpose collaboration spaces and meeting rooms, to complex command & control environments and operations centers. Since 1998, Cyviz empowers the digital workforce and allows users to connect, visualize, and collaborate on critical data. Cyviz provides enterprise-ready turnkey solutions that are easy to deploy, easy to operate, and easy to support. The functionality is built on a concept that is standardized and configurable. Cyviz serves the Fortune 500, global enterprise and government customers that demand seamless integration that engage people, encourage greater collaboration, and accelerate decision-making.

Company Email: [email protected]

Address
900 N. Glebe Rd, Suite 200
Arlington, Virginia 22203
United States of America

Website
www.cyviz.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Easy Connect

  Cyviz Easy Connect is a network centric solution based on standard web technologies. It allows users to present content from computers in rooms controlled by a Cyviz Easy Controller. The Cyviz Easy Controller ensures that content is not shared on the wrong screen, either by accident or intentionally. Multimedia is streamed using WebRTC, a standard protocol that offers a multitude of benefits. It supports complex network topologies, firewall traversal, secure connection and encryption of content.

• Easy Server

  The Cyviz Easy Server is a web application which serves multiple purposes. It is a web-based tool for remote management, support, diagnosing and upgrading of Cyviz Easy Controllers and Cyviz Connect Receivers. The Easy Server is also a centralized repository for Cyviz Easy Controller runtime and configuration data, as well as AV equipment health status. It acts a host for the Cyviz Easy WebClient, Cyviz Easy Connect web applications and Cyviz Easy Communication Proxy.

• Easy Controller

  The Cyviz Solutions can be divided in categories where the Cyviz Easy X Controller is developed for operation and control of the advanced and complex solutions. The Cyviz Easy M Controller aims at controlling standard meeting rooms, typically with video and audio conferencing capabilities and connectivity for portable computers. The Cyviz Easy A Controller is designed to automate and monitor basic rooms where there is no need for user control via a touch panel. The common factor is that all are built on the Cyviz Easy Platform which is configurable and upgradable.

Through innovative hardware and software solutions, Embrava helps companies build a smarter modern workplace that increase employee productivity and collaboration. - Availability/Status Display - Contact Center Optimization - Desk Booking Solutions - Embrava Flow Technology and more. We are launching our new IoT device - the Embrava Desk Sign - that's set to revolutionize the areas of Desk Booking and Agile Space Management. 'Desk Booking your way' approach allows unprecedented flexibility in powering, connecting and interacting with a device designed for hotdesking and space management.

Company Email: [email protected]

Address
300 Barangaroo Avenue
International Towers, Level 38 Tower 3
Sydney, New South Wales 2000
Australia

Website
www.embrava.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Internet of Things (IoT)
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

We really love meetings, getting together and making things happen. Evoko are Swedish, design-driven innovators dedicated to making professional gatherings smoother, more cost-efficient and stylish. We aspire to give you the tools to make every meeting magnificent. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. The original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution.

Company Email: [email protected]

Address
100 Mechanic st Suite 2
Doylestown, Pennsylvania 18901
United States of America

Website
www.evoko.se

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Video: Desktop
• Video: Mobile
• A/V Meeting Room Technologies

Products

• EVOKO LISO

  Once again, we are proud to revolutionize the way you meet. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. This was the original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Now we are launching the next generation room booking system: Evoko Liso. Even brighter and lovelier to look at, believe it or not. With the same mission as ever – making sure all your meeting rooms are being used in a truly effective way.

• EVOKO PUSCO

  Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution – Evoko Pusco. All you have to do is plug in two cables and you are good to go!

• EVOKO GROUPIE

  Evoko Groupie is a portable wide-angle illumination lens that you can attach to any device making a video conference call so much easier. It sticks easily on the existing camera, enlarging and brightening up the field of view. Making everyone in the meeting clearly visible. Small, enlightening, sharp. Evoko Groupie has won many awards for both design and functionality, we agree it’s pretty special!

• EVOKO MINTO

  Say hello to the most important participant in your future meetings and try our new conference phone. Say goodbye to background noise, distractions and comments that can’t be heard. Evoko Minto is an intelligent, wireless conference phone that’s really easy to work with and super stylish. The Minto has a remarkable ability to hear what’s important and what isn’t, all thanks to a unique sound technology. Ready for use with your mobile phone, tablet or laptop, fast tracking you to the core of the meeting. Getting the message through to everyone — wherever you are.

• EVOKO HOME

  See the full meeting room schedule at a glance with Evoko Overview screen in Evoko Home.

Every day, millions around the world have their experiences enhanced by Extron AV signal processing, distribution, and control. Our advanced technologies create better looking images and higher quality sound systems that are easier to control and work more reliably. Our world-class engineering and manufacturing facilities enable us to develop industry leading AV technologies. We will be demonstrating solutions including our TeamWork and ShareLink collaboration systems, Room Scheduling simplified room booking, and TouchLink touchpanels. We will also show how we have teamed up with Zoom, Logitech, Dolby, and Cisco we expand collaboration and conferencing capabilities for end users.

Company Email: [email protected]

Address
1025 E. Ball Road
Anaheim, California 92805
United States of America

Website
www.extron.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• ShareLink Pro 1000 Wired and Wireless Collaboration Gateway

  The new Extron ShareLink Pro 1000 is our next generation Wireless and Wired Collaboration Gateway that enables anyone to present content from their computers, tablets, or smartphones onto a display for easy collaboration. It features advanced technology that supports simultaneous display of up to four devices, including an HDMI-connected device.

• Extron Room Scheduling

  We have simplified the room booking experience with Extron Room Scheduling and our new TLS Series scheduling panels. This system connects directly to Microsoft Exchange, Office 365, Google Calendar and other calendar services. Users can reserve rooms with a couple taps on the panel or from their mobile device.

• TeamWork

  Extron TeamWork® Systems are complete collaboration systems for multiple wired or wireless sources. TeamWork systems include Extron Show Me® cables, a switcher, a system controller, an optional enclosure, cables and accessories. Each custom system can be created to meet your exact needs using the online TeamWork System Builder. TeamWork is designed for ease of installation with virtually any furniture system, new or currently in use. Optional enclosures and mounting hardware are available to facilitate different collaboration table or work surface designs. TeamWork Systems are ideal for corporate and education applications that require a reliable, easy-to-use collaboration system that adapts to evolving collaboration needs.

• SB 33A Adjustable Width Sound Bar

  The SB 33 A, the industry's first Adjustable Width Sound Bar, is a flexible solution for enhancing the audio experience in collaboration spaces. Featuring an adjustable-width design, our new sound bar can be customized to precisely match the width of the display, offering a high performance solution that looks great in any space. The SB 33 A accomodates most USB webcams, while options are available to mount a PTZ camera or have no camera at all. Energy Star With an ENERGY STAR® qualified amplifier and carefully optimized drivers, the SB 33 A is well suited for small to medium size spaces that require exceptional speech intelligibility and high quality reproduction of program audio. A variety of mounting and camera options are available, providing an adaptable audio solution for today's collaboration spaces.

Fontel, Inc. is a specialty wholesale distributor of voice, video, and data communication products, specializing in peripheral end-point devices. Fontel is committed to offering a high quality, yet competitively priced, portfolio of voice, video, and data products to dealers, resellers, and installers of voice, video, and data communication systems. Fontel’s staff provides exceptional service and support, allowing customers to offer efficient and timely service to their end-user accounts.

Company Email: [email protected]

Address
804 E St
Aurora, Nebraska 68818
United States of America

Website
www.fontel.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Voice Communication Products

  Jabra Headsets, Plantronics Headsets, Sennheiser Headsets, BlueParrott Headsets, Yamaha UC Mic/Speaker Systems, Polycom VoIP Phones and Conferencing Phones, Konftel VoIP Corded and Wireless Conferencing Phones, Yealink VoIP Phones and Conferencing Phones, Konftel Conference Phones

• Video Communication Products

  VDO360 USB Camera’s, Huddly USB Cameras, Telycam Cameras

• Data Communication Products

  Hyperline Wire and Cable, Hyperline Premise Equipment, Hyperline Fiber Cable and Equipment, ICC Wire and Cable, ICC Premise Equipment

• Cloud Based Video Conferencing

  Easymeeting is a cloudbased video conferencing service that makes joining an online meeting easy from any device

• Other Product lines

  Plenom Presence Based, EnGenius Cordless Phone System, ITWLinx Power Protection Products, MinuteMan Power Production Products

We’ve reimagined meeting room collaboration, improving the ease and quality of in-room video conferencing so teams are empowered to do more. Using web-based communication platforms and protocols, integrating with workflows and external apps and delivering crystal-clear audio with high-definition 4K cameras from Dolby Voice®, we’re providing enterprises with exceptional meeting experiences at affordable per-room pricing. Taking less than 15 minutes to install, our video conferencing solutions deliver instant collaboration, filling meeting rooms with empowered workers. Get more from your in-room video conferencing so you can do more for your business.

Company Email: [email protected]

Address
500 Arguello Street
Suite 300
Redwood City, California 94063
United States of America

Website
highfive.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Highfive Select

  The Select is the all-in-one conferencing device that offers a wide-angle HD video conferencing camera that captures the entire room within a 120-degree field of view, no zoom required. Also built in is an integrated microphone that features noise and echo cancellation. It's the best option for huddle and meeting rooms with 5 or less seats.

• Highfive Plus

  The Plus adds the best-in-class Dolby Conference Phone (DCP) for an even better audio experience with dynamic leveling technology and a 360-degree audio capture. It means remote participants will hear everyone clearly, just as if they are in the same room. Also the Dolby Conference Phone’s touch screen allows in-room participants to launch and control meetings quickly and easily so your teams can get to work. This is a terrific solution for larger meeting rooms with 5-12 seats.

• Highfive Premium

  The Premium meeting solution provides the best video and audio conferencing experience that unites the powers of Highfive and Dolby. In addition to the Dolby Conference Phone, the Premium includes a 4K HDR camera which offers a high dynamic range to instantly adjust for contrast or difficult lighting. With proper lighting the camera’s intelligent scene framing can digitally pan, tilt, zoom and follow the conversations that occur in the meeting room. Not only that, but this superior camera also offers whiteboard framing and dual-screen support to share content or display up to six incoming video feeds to provide a more collaborative meeting experience for all participants.

HP Inc. creates technology that makes life better for everyone everywhere — every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, meeting room solutions, mobile devices and services, we engineer experiences that amaze.

Address
1501 Page Mill Rd
Palo Alto, California 94304
United States of America

Website
www.hp.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• HP Elite Slice G2 for Microsoft Teams Rooms

  A fully integrated meeting room solution built for Microsoft Teams Rooms

• HP Elite Slice G2 - Audio Ready for Microsoft Teams Rooms

  Microsoft Teams Rooms system designed for seamless integration with 3rd party AV equipment.

• HP Elite Slice G2 for Zoom Rooms

  A fully integrated meeting room solution built for Zoom Rooms

• HP Elite Slice G2 - Audio Ready for Zoom Rooms

  Microsoft Teams Rooms system designed for seamless integration with 3rd party AV equipment.

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is a smooth way to save time, money and contribute to a more sustainable world. Crystal clear audio and a sharp video image are essential for efficient meetings, this is why we only focus on cutting-edge technology. Our audio technology OmniSound® is built into all Konftel Conference phones and devices, sold globally under the Konftel brand and our headquarter is based in Sweden.

Company Email: [email protected]

Address
Dobelnsgatan 19
Umeå, 903 30
Sweden

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel C50300IPx Hybrid

  Shine together. Exceptional video conferences. Konftel C50300IPx Hybrid is a flexible premium video collaboration solution for medium and large meeting rooms. Fantastic PTZ camera, conference phone with OmniSound® and Konftel OCC Hub with HDMI for screen connection. Hybrid conferencing: combine meeting apps on your computer with telephone calls via SIP.

• Konftel C20Ego

  Huddle Room Video. Convenience in a box. Konftel C20Ego is the perfect video collaboration solution for small huddle rooms, combining the Konftel Cam20 4K conference camera and the brilliant Konftel Ego speakerphone with OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s HDMI screen to the collaboration app on your laptop.

• Konftel 300Wx

  Absolute Freedom. The Konftel 300Wx wireless conference phone allows you to hold meetings wherever is convenient for you – without worrying about network and power outlets. The wireless DECT technology is both reliable and secure. Choose a base station to suit your company’s telephony environment, SIP or analog, or connect to an installed DECT system. The rechargeable battery gives you up to 60 hours of talk time.

• Konftel 300IPx

  The Art of Easiness. One click is all it takes to start or join a meeting. Conference calls are easier than ever with the Konftel 300IPx and Konftel Unite mobile app. This versatile IP conference phone is ideal in any room right up to large auditoriums. It has a USB port and works perfectly with Skype for Business, Cisco, Avaya and other meeting tools. Konftel’s patented OmniSound® technology delivers crystal-clear, natural HD audio.

• Konftel 800

  True Conference delight. The next generation IP conference phone, with OmniSound audio, mobile app integration and daisy chain connection.

Logitech transforms video collaboration by offering easy-to-use and affordable tools for meeting spaces, huddle rooms, desktops, and more. Easily deployable at scale and fully-compatible with leading video platforms, including Microsoft, Google, and Zoom, our USB-enabled ConferenceCams and webcams deliver crystal-clear audio and razor-sharp video for great user experiences. Our UC headsets and meeting room accessories also provide great experiences for users through high performance and award-winning design. Learn more at www.logitech.com/vc

Company Email: [email protected]

Address
7700 Gateway Blvd
Newark, California 94560
United States of America

Website
www.logitech.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Logitech Rally

  Logitech Rally delivers studio-quality video, unmatched voice clarity, and RightSense automation for better video meetings. Easily deployable at scale, Rally is compatible with leading cloud video applications, including Google Hangouts Meet, Microsoft Skype® for Business, Microsoft Teams, and Zoom. With modular audio, thoughtful cable management and premium finishes, Rally integrates beautifully into medium and larger rooms.

• Logitech Rally Camera

  With premium industrial design and an Ultra-HD imaging system, Rally Camera tops the lineup of standalone video cameras from Logitech®. Packed with advanced optics and breakthrough technologies, Rally Camera delivers premium performance in professional meeting spaces of all shapes and sizes. With whisper-quiet mechanical Pan/Tilt/Zoom, razor-sharp 15X HD zoom, expansive 90° field of view, and powerful 4K sensor, Rally Camera captures every person in the room with truly phenomenal video quality.

• Logitech MeetUp

  Logitech® MeetUp is a premier ConferenceCam designed for small conference rooms and huddle rooms. With a superwide 120° field of view, MeetUp makes every seat at the table clearly visible. Motorized pan/tilt widens FOV up to 170°, while a low-distortion Logitech-engineered lens, Ultra HD 4K optics, and three camera presets deliver remarkable video quality and enhance face-to-face collaboration. MeetUp’s integrated audio is optimized for huddle room acoustics and delivers an exceptional sound experience.

• Logitech BRIO 4K Webcam

  Logitech BRIO is a Windows Hello-certified webcam that delivers 4K UHD and 5X zoom for truly amazing video quality. BRIO’s 4K image sensor is a next-generation powerhouse that enables 5X digital zoom, high frame rates and multiple resolutions to optimally support any compute/network environment. Advanced Logitech optics deliver razor-sharp video resolution with autofocus and 65°, 78°, and 90° FOV options.

MXL is a leading manufacturer of professional communications hardware for meeting rooms, web conferencing, and huddle rooms. MXL's award winning AC-Series USB microphones are renown for providing crystal-clear speech intelligibility and user-focused design. For more information, visit www.mxlmics.com. MXL Microphones is a division of Marshall Electronics, Inc., headquarters in Torrance, California. For more information, visit www.marshall-usa.com.

Company Email: [email protected]

Address
20608 Madrona Ave
Torrance, California 90503
United States of America

Website
www.mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• MXL AC-360-Z

  The MXL AC-360-z is a web conferencing microphone that is designed for use in corporate communication settings like group web conferencing rooms, huddle rooms, meeting rooms, and more.

• MXL AC-404-Z

  The MXL AC-404-Z capture 180° of crystal-clear audio in a 25-ft. radius, delivered through simple USB plug-and-play connectivity.

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work. Newline continues to push the envelope of technology, and has set the foundation to become the worldwide leader in interactive displays.

Address
101 East Park Blvd., Suite 807 (Bank of America Tower)
Plano, Texas 75074
United States of America

Website
usa.newline-interactive.com

Social Networks

Products/Services Offered

• Unified Communications
• A/V Meeting Room Technologies

Products

• TRUTOUCH X Series

  Experience meetings on an interactive display that allows for the whole team to interact without limitations by sharing not only voice and video, but also data and annotation. Take notes on a digital whiteboard with the most comfortable writing experience available on a touch screen and share information all with one button. Collaborate with anyone, anywhere no matter what device or system they use with the TRUTOUCH X Series' non-proprietary all-in-one design that combines advanced technology with elegance. From taking notes to sharing ideas, your company is always one button away from collaboration like you’ve never experienced before.

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

At PGi we pride ourselves on being collaboration & communication solution experts with 27 years as industry leaders. From a powerful, intuitively designed collaboration platform to our team of experienced and committed service technicians, PGi's expansive portfolio of communication solutions powers the intelligent enterprise of today. We enable organizations to connect, communicate and collaborate every time, everywhere. That’s what PGi’s flagship collaboration product, GlobalMeet® is all about - arming companies with the seamless, universal tools they need to unleash collaboration and creativity.

Address
2300 Lakeview Parkway, Suite 400
Alpharetta, Georgia 30009
United States of America

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• A/V Meeting Room Technologies

Products

• GlobalMeet®

  From small teams to large enterprises, GlobalMeet® offers robust solutions for meetings, events and team collaboration.

Founded over five decades ago, QSC is a globally-recognized leader in the design, engineering and manufacture of award-winning high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control platform. Offering reliable, scalable and flexible solutions for professional installed, portable, production, corporate and cinema applications, QSC puts customers first with its highly-acclaimed sales, service, and support networks worldwide.

Company Email: [email protected]

Address
1675 MacArthur Blvd.
Costa Mesa, California 92626
United States of America

Website
www.qsc.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Q-SYS NV Series Network Video Endpoint

  The Q-SYS NV-32-H is a network video endpoint native to the Q-SYS Ecosystem, serving as a multi-stream, software-configurable HDMI encoder/decoder that enables network-based video distribution for the Q-SYS Platform. Optimized for the meeting room, the NV-32-H delivers the right balance of high-quality (supporting resolutions up to 4K60 4:4:4), low-latency and network-efficient video distribution across a standard gigabit infrastructure with a multitude of I/O configuration options. Like all Q-SYS peripherals, the NV-32-H integrates seamlessly with the Q-SYS Platform offering fully integrated software-based audio, video and control for your system.

• Q-SYS Control

  Q-SYS Control from QSC offers a reimagined software-focused control paradigm including full-featured contemporary programming tools, drag-and-drop visual programming capabilities, as well as flexible and scalable management and monitoring capabilities needed for today’s enterprise.

• Q-SYS Reflect Enterprise Manager

  Q-SYS Reflect Enterprise Manager allows enterprises the ability to monitor and manage all Q-SYS-based AV systems across the global enterprise including Q-SYS Core processors and peripherals, as any connected third-party devices, to help reduce support costs and increase uptime for your entire AV system.

Solaborate is a communication platform company. We believe that reinventing and simplifying communication tools and services represents our greatest opportunity to improve people’s lives and our planet by reducing the carbon footprint. HELLO transforms your TV into the world’s most powerful communication device for video conferencing, wireless screen sharing, digital white boarding, SIP conference phone, Alexa Voice Assistance, live broadcasting, gaming, TV streaming, home automation, camera feed with motion detection and more.

Company Email: [email protected]

Address
8300 Utica Ave #283
Rancho Cucamonga, California 91730
United States of America

Website
www.solaborate.com/hello2

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• HELLO 2
• HELLO Touch TV
• HELLO Room Controller
• Audio and Video Calling
• Huddle Rooms Systems

T1V is a visual collaboration company specializing in multitouch, multiuser software for enterprise and education markets. The company’s collaboration platform includes ThinkHub® multitouch collaboration, ViewHub™ wireless presentation, and AirConnect™ mobile app - all working cohesively to support a seamless, intuitive user experience for both in-room and remote participants. T1V’s suite of collaboration software represents total meeting room solutions that are easy to deploy and use. All T1V solutions are Built for BYOD™ (bring your own device) to support the many devices, programs, and platforms of today’s meeting and learning environments. To learn more, visit t1v.com.

Address
5025 West WT Harris Boulevard
Charlotte, North Carolina 28269
United States of America

Website
www.t1v.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Products

• ThinkHub

  By consolidating the moving pieces of teamwork – devices, applications, people, ideas, and content – ThinkHub revolutionizes your ability to achieve great work, together. Whether you’re giving a presentation, running a brainstorming session, strategizing, and more, our wireless collaborative software allows you to engage with your peers and cultivate exceptional work in real-time, while saving time. ThinkHub is Built for BYOD™ (bring your own device) to support the many devices, programs, and platforms of today’s meeting environments.

• ThinkHub xCanvas

  Driven by customer demand, ThinkHub xCanvas extends the ThinkHub experience beyond a single display to multiple displays dispersed throughout a room. Imagine a room where you have a display on every wall, with the ability to place content anywhere in the room via touch or mobile device. The xCanvas also features snap grids, so once a content asset is dragged to the drop zone, the asset will snap into place at that grid’s largest size and resolution. Displays can be touch or non-touch; non-touch displays will be controlled solely via mobile devices. ThinkHub xCanvas is an add-on upgrade to our standard ThinkHub offering.

• ThinkHub MultiSite

  ThinkHub MultiSite bridges global offices into a single, shared workspace. Use ThinkHub MultiSite to connect up to 10 offices at a time for true room-to-room collaboration.

• ThinkHub Groups

  With ThinkHub Groups, users can create groups and add individual content assets to those groups. Groups can contain notes, sketches, images, videos, PDFs, or any other content asset shared to the Canvas. Once a group is created, users have the ability to assign a theme (background and text color), and can control the way the group content is displayed (grid or radial format, spacing between assets, alignment, and more…). ThinkHub Groups are an effective way to manage and organize Canvas content, and help participants to visualize and categorize content in large team planning and brainstorming sessions.

TetraVX is a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions. TetraVX understands every component of making a cloud UCC solution successful and provides specialized services designed to create better quality connections between employees, partners, and customers. With a product-neutral, consultative approach, TetraVX can deploy, integrate and support three industry-leading products either on-premise, in the cloud, or as a hybrid. By integrating new feature-rich, cloud platforms with current IT infrastructure and business applications, TetraVX can provide a truly customized solution for your unique UCC vision.

Company Email: [email protected]

Address
333 W Wacker Dr. Suite 600
Chicago, Illinois 60606
United States of America

Website
www.tetravx.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• A/V Meeting Room Technologies

Products

• sVX Powered by Microsoft

  sVX is an all-in-one, cloud-based Microsoft Skype for Business solution for all of your business’s IM, voice, video, and collaboration needs. With full integration into Microsoft Office, it’s easier than ever to share applications and content, increasing productivity and generating a better work environment. No matter what kind of feature you need, or which device you use, sVX is aimed to help people be and do better together.

• nVX Powered by TetraVX

  nVX is a cloud-based unified communications solution that provides the flexibility, and mobility to do business from anywhere, at anytime. Easy to implement and easy to manage, nVX provides a seamless migration of your business phone system to the cloud. nVX is a cost-effective alternative to aging on-premise solutions due to its ability to leverage pre-existing investments in hardware, licensing and end-user clients where applicable.

• cVX Powered by Cisco

  cVX is a cloud-based Cisco unified communications solution built with your business objective in mind. Get market-leading features such as call control, communications gateways, and applications delivered to you in the cloud. Whether you need to control costs, improve productivity, or boost innovation, cVX has everything you need and want in a cloud phone system.

• AlertPro

  AlertPro is an enterprise-class monitoring and analytics platform built for cloud-based Microsoft solutions. With a centralized management platform for multi-vendor network ecosystems, AlertPro ensures optimal call quality for your end-users and reduces mean resolution time for your IT departments.

Vbrick offers the most scalable and secure enterprise video platform on the market. Their Rev solution enables organizations to easily and quickly adopt video across the enterprise. Organizations that adopt Vbrick can fulfill use cases across the spectrum, from CEO all hands meetings to team broadcasts to video streaming ‘office hours’ on the live streaming side, to innovative uses of recorded videos for sales and marketing, training and compliance, security, and user generated content – all with an ease and at a scale unprecedented in the industry.

Company Email: [email protected]

Address
607 Herndon Parkway, Ste. 300
Herndon, Virginia 20170
United States of America

Website
www.vbrick.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Vbrick Rev

  Cloud-based video content management system

• Vbrick Distributed Media Engine

  Component of Enterprise Content Delivery Network (eCDN)

Serving professional communication needs worldwide since 1976, Williams AV offers digital, FM, infrared and induction loop wireless audio, as well as video annotation, audio conferencing and presentation systems. Our products are used in an array of commercial applications, including hearing assistance, language interpretation, tour, corporate, education, government and house of worship. Systems currently include Digi-Wave™ digital communication, Personal PA® FM Listening, SoundPlus® infrared, Digi-Loop® induction loop, Pointmaker annotation, and Williams AV audio conferencing and presentation systems. For more information, please visit www.williamsav.com.

Company Email: [email protected]

Address
10300 Valley View Road
Eden Prairie, Minnesota 55344
United States of America

Website
www.williamsav.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Audio Presenter HUB

  The Audio Presenter HUB builds on the functionality of the Presenter HUB by adding audio to the mix, delivering industry first, truly wireless, audio + video connectivity. This system redefines the ease of adding wireless devices to your meeting room presentations. Combine a conference call with a PowerPoint simply by connecting your phone to the Bluetooth and wirelessly connecting your laptop to the room display. The integrated video hub supports both wired USB and HDMI video components (cameras, computers and media players) and wireless mobile devices using Airplay®, Google Chromecast and Miracast™. Outputs include HDMI, supporting up to 4K, and streaming. The Bluetooth audio system features an integrated mixer with DSP functions, including Acoustic Echo Cancellation. The mixer includes four inputs (two mic/two line), two line outputs and two 25-watt amplifiers.

• Presenter HUB

  The Presenter HUB redefines presentation systems, allowing for remarkable ease of video integration into a meeting room. Its integrated video hub supports both wired USB and HDMI video components (cameras, computers and media players) and wireless mobile devices using Airplay®, Google Chromecast and Miracast™. Outputs include HDMI, supporting up to 4K. The Presenter HUB performs as a multi-faceted presentation system, allowing annotation and highlighting capabilities on any live video source, as well as providing a digital whiteboard on demand. With the intuitive, icon-based Presenter Toolbar app available for iOS and Android, using the system is as easy as pushing a button. The app toolbar offers easy toggling of your presentation, slide control, and the ability to change input sources “on the fly”. Take anything connected to the Presenter HUB and stream it into such software applications as Zoom®, GoToMeeting™ and Skype™.

• BluePOD Conference Mate

  The BluePOD Conference Mate Bluetooth® audio conferencing system is designed to simplify making conference calls in your meeting rooms with your mobile phone. With BluePOD, making a conference call is as simple as tapping the Bluetooth connect button on your phone or connecting your laptop to Bluetooth; no special software is needed The Bluetooth Wireless Access Point (B-WAP) ensures a strong and smooth Bluetooth connection. Let your everyday devices seemlessly take advantage of your already installed AV equipment.

• BluePOD Solo

  The BluePOD Solo Bluetooth® audio conferencing system is designed to simplify making conference calls in your meeting rooms with your mobile phone or laptop. With BluePOD Solo, making a conference call is as simple as tapping the Bluetooth connect button on your phone; no special software is needed. The Bluetooth Wireless Access Point (B-WAP) ensures a strong and smooth Bluetooth connection. Adjusting the volume, muting and connecting is all done on your phone, just like you do it now. The BluePOD Solo makes it easy to add professional-grade Bluetooth Audio into your existing audio system. The simplified design and functionality of the BluePOD solo makes it easy to integrate into your current audio system setup.

Audio and video conferencing solutions from Yamaha streamline collaboration and boost productivity wherever people need to speak openly, share freely and create exceptional things. Yamaha’s considered approach to building enterprise-grade microphone systems, conference phones, and video sound bars ensures exceptional audio quality, ease of connectivity and flexibility for meetings across the table or across the globe. With core tenets of simplicity, clarity and efficiency, Yamaha brings to unified communications a passion for sound and performance that has been creating excitement and inspiration for more than 130 years.

Company Email: [email protected]

Address
144 North Rd
Suite 3250
Sudbury, Massachusetts 01776
United States of America

Website
uc.yamaha.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Yamaha CS-700 Video Sound Bar

  Equip your huddle room with best-in-class audio, video, and screen-sharing capabilities with this all-in-one video conferencing system. Designed with smaller spaces in mind, this wall-mounted system features ultra-wideband audio and high-quality video to bring spectacular clarity to all of your communication and collaboration needs. Integrated remote management capability makes it easier than ever for your IT department to remotely monitor, manage, and upgrade huddle room installations.

• Yamaha YVC-200 Speakerphone

  Take important calls wherever, whenever with this personal speakerphone, designed to offer professional-quality audio while connected to your laptop, phone or tablet. The built in rechargeable battery allows for complete portability for up to 10 hours, it’s the ideal device for open workspaces, huddle rooms, home offices, and travel. Available in a choice of white or black, the unit blends into any home or corporate office. Its small, lightweight, and space-saving design is perfect for portability and for deployment at laptop or mobile terminals. A headset jack allows for private listening and the option to enjoy music through the unit between calls.

• Yamaha YAI-1 Conference Ensemble

  Bring superior sound to your large conference room or boardroom with the YAI-1 Conference Ensemble, a professional USB audio solution that works straight out of the box using network wiring – no audio processing skills or AV expertise needed. Setup is easy: the system arrives pre-programmed, with microphones already paired, and the USB connection works with your existing conferencing system and standard network wires. All of the components that you’ll need are included in the bundle, from microphones to cables, along with easy-to-follow instructions that guide you through installation. Featuring the Executive Elite wireless system and microphones, along with the Yamaha MRX7-D DSP processor, it’s a flexible solution for a wide variety of conferencing applications.

• Yamaha YVC-1000 USB & Bluetooth Conference Phone

  Ideal for medium and large spaces, this intuitive communications system features separate microphone and speaker units for flexibility during audio, web, and video conferencing. Designed to support 2 external speakers and 5 daisy-chained microphones, it’s the perfect scalable solution for accommodating larger meeting rooms and additional participants. Adaptive echo cancellation and human voice activity detection (HVAD) minimize background noise, facilitating natural, stress-free conversation during every call.

• Yamaha YVC-300 Speakerphone

  Don’t be fooled by this portable conference phone’s compact design: with Yamaha technology, great sound comes in small packages. This USB and Bluetooth-enabled speakerphone outputs the highest volume in its class, delivering crisp sound that fills collaboration spaces and small conference rooms. Industry-leading sound processing technology, including adaptive echo cancellation and human-voice activity detection (HVAD), optimizes your call’s clarity by reducing background noise. Plus, its portable design makes it the ideal communications solution for setting up calls from any area of your workspace without the cost of dedicated equipment. There’s no complex setup necessary. Just take it to your meeting area and connect the USB cable to your PC for use. Simple buttons and indicator lights allow for intuitive control and stress-free use.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom Rooms, the leading software-based conference room solution, features video and audio conferencing, wireless content sharing, and calendaring running on off-the-shelf hardware. Zoom Rooms suit any meeting or collaboration space, from huddle rooms to training centers. Zoom is a private company headquartered in San Jose, CA. Visit zoom.us and follow @zoom_us.

Company Email: [email protected]

Address
55 Almaden Blvd Ste 600
San Jose, California 95113
United States of America

Website
www.zoom.us

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Zoom Meetings & Chat

  Enterprise video conferencing with real-time messaging and content sharing

• Video Webinar

  Live virtual events and broadcasting

• Zoom Rooms

  Software-based, flawless video, integrated audio, and wireless content sharing

• Business IM

  Send text, image, and audio files instantly on desktop, laptop, tablet, and mobile devices.

• H.323/SIP Connector

  Connect standards-based room systems to the Zoom cloud. Extend a consistent, cloud-based experience across all your room systems

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.

Address
2125 O'Nel Dr.
San Jose, California 95131
United States of America

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Altia Systems is a venture-backed company based in Cupertino, CA., and is the creator of the PanaCast system and software products. PanaCast 3 delivers a 180° wide field of view, which replicates the natural human visual perspective. Funded by Intel Capital and other leading investors, Altia Systems' PanaCast 2, 2s, and Live systems deliver real-time 180° Panoramic-4K, Panoramic-5K and 4K 3D video streams from integrated, synchronized and optimized multi-camera arrays.

Address
10020 De Anza Blvd, Suite 200
Cupertino, California 95014
United States of America

Website
www.panacast.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• PanaCast 3

  PanaCast 3 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view with 6x lossless digital zoom.

• PanaCast 2

  PanaCast 2 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view, which replicates the natural human visual perspective.

• PanaCast Intelligent Zoom

  Part of the PanaCast Intelligent Vision 2.0 product suite, PanaCast Intelligent Zoom ("IZ") is a firmware upgrade for the PanaCast camera system. IZ automatically and dynamically adjusts the camera's field of view to include everyone in the room visible within the 180° field of view.

• PanaCast People Detection

  Part of the PanaCast Intelligent Vision 2.0 product suite, People Detection is based on an embedded face detector technology using front/side facial views and is available through the newly-released PanaCast API. It allows users to query the device for real-time people counting data through simple standards-based UVC queries.

• PanaCast Whiteboard Detection

  PanaCast Whiteboard Detection is a firmware upgrade to the PanaCast camera system that detects content on an existing whiteboard and displays it as an individual screen within a video conference.

For over 12 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 125 services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence, Internet of Things, mobile, security, hybrid, virtual and augmented reality, media, and application development, deployment, and management from Availability Zones spanning many geographic regions. AWS services are trusted by customers around the world - including the fastest-growing startups, largest enterprises, and leading government agencies - to power their infrastructure, make them more agile, and lower costs. Visit aws.amazon.com.

Address
1915 Terry Avenue
Seattle, Washington 98101
United States of America

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• A/V Meeting Room Technologies

Products

• Amazon Connect

  Amazon Connect is a simple to use, AI driven, cloud contact center.

• Amazon Chime

  Amazon Chime lets you meet, chat, and collaborate with the security of AWS.

• Alexa for Business

  Alexa for Business simplifies your meeting room experience.

• Amazon WorkDocs

  Amazon WorkDocs simplifies content creation, file collaboration and management.

• AI Powered Speech Analytics for Amazon Connect

  AI Powered Speech Analytics for Amazon Connect provides the combination of speech to text transcription, translation, and insights in real-time.

Bridge Communications is the developer of the Bridge Operator Console for Microsoft Skype for Business (Lync), Cisco CUCM and RingCentral solutions. Our software provides powerful, affordable and scalable call handling. Bridge Operator Console solutions are designed to help get the most out of your UC investment. Our intuitive design makes them incredibly easy to use. Our Operator Consoles offer a robust feature set, combining call control with presence monitoring. All at an affordable price with features that will blow you away! Our philosophy is simple. We listen to our resellers and customers and develop solutions that exceed their expectations.

Company Email: [email protected]

Address
1830 52nd St S
Fargo, North Dakota 58103
United States of America

Website
www.bridgeoc.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Bridge Operator Console for Cisco CallManager

  The Bridge Operator Console is an attendant console for Cisco phone system users is a must. Without one, your employee productivity drops, your customer caller experience suffers, and it takes more resources to handle simple tasks. Bridge Operator Console is the attendant console category king for enterprise customers. It seamlessly integrates with CUCM, Jabber, Skype for Business or Lync, and UCCX/UCCE. Bridge Operator Console takes attendant console software to a new level, with machine learning AI, and a spectrum of features developed specifically for Cisco Unified Communications. You can trust the products offered by Bridge Communications like the other 30,000+ clients that have deployed our solutions.

• Bridge Cloud Suite for Cisco

  The Bridge Cloud Suite for Cisco Unified Communications offers customers more flexibility than traditional Windows desktop installations. This SaaS suite of apps runs platform independant in any modern web browser. The Bridge Cloud Suite includes the latest generation of Bridge Operator Console, Bridge Supervisor Reports and Dashboard, Bridge Company Directory, and Bridge Cisco Finesse Admin. Click the photo above for more information.

• Bridge Operator Console for Skype for Business (Lync & Teams)

  Bridge Operator Console is certified for Skype for Business and designed to be an attendant console solution for Teams, Lync 2013 and Skype for Business. It talks with your existing Skype for Business (Lync) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector). By combining all of your company's status information into a single source, the operators can make split-second call decisions. Bridge Skype for Business (Lync) Operator Console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume, call, redirect, voicemail and mobile transfer, and more.

• Bridge Lync Integration for Cisco CallManager (LICC)

  Users who have Cisco voice and Skype for Business face a communications gap between the 2 products. Bridge LICC bridges that gap allowing the 2 platforms to work together. LICC provides Cisco desk phone call status in Skype for Business. Users can also initiate calls from Skype for Business on their Cisco desk phone.

• Bridge Operator Console for RingCentral

  Bridge Operator Console is our flagship attendant console for RingCentral Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, messaging, SMS and intercom, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Company Email: [email protected]

Address
400 1st Ave N, Suite 300
Calabrio
Minneapolis, Minnesota 55401
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Cloud-based Services

Products

• Calabrio Analytics

  Integrate multi channel customer input to gain unprecedented visibility and control.

• Advanced Reporting

  Visualize contact center metrics. Cross-reference data enterprise-wide. Deliver meaningful insights.

• Workforce Management

  More than optimized staffing levels, modern tools to improve predictability and performance.

• Quality Management

  Access and evaluate 100% of your customer interactions. Gain powerful insights.

• Call Recording

  Clean and simple, capture and retrieve calls quickly and accurately.

Call Criteria provides comprehensive 3rd party quality assurance services combining state of the art voice-to-text technology with human analysts to evaluate agent performance for customer / agent interactions in order to maximize compliance and script adherence. Whether your QA needs revolve around calls, emails, texts, chats or otherwise, Call Criteria’s algorithmic and data driven approach allows for a highly dynamic and customizable platform, while maintaining a manageable and user friendly UI for quick adoption and integrated coaching facilitation.

Company Email: [email protected]

Address
19525 Ventura Blvd., Suite F
Los Angeles, California 91356
United States of America

Website
www.callcriteria.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Human Quality Assurance

  How much more is there to say??

CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in near real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement.

Company Email: [email protected]

Address
200 West Street, 4th Floor
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Eureka Analyze

  A cloud-based customer engagement analytics solution that leverages AI and machine learning to deliver intelligence-at-scale from the voice of your customers and to foster a culture of data driven optimization and compliance.

• Eureka Alert

  Takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action.

• Eureka Redact

  Is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.

• Eureka API

  Is a standards-based programming interface for accessing and sharing analytics and transcription data from the Eureka Engagement Analytics platform.

CallN provides powerful speech analytics, call reporting business intelligence and call recording on virtually any VoIP based telephony. CallN provides voice transcription, sentiment analysis, topic, and keyword analysis, user/agent automated scoring and much more. This allows enterprise customers to get insight into their customers and allow improvement of employee performance. CallN can truly give you a business edge.

Company Email: [email protected]

Address
350A Douglas Parade
Newport, Victoria 3015
Australia

Website
www.calln.com

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallN

  oCallN provides powerful speech analytics, call reporting business intelligence and call recording on virtually any VoIP based telephony. CallN provides voice transcription, sentiment analysis, topic, and keyword analysis, user/agent automated scoring and much more. This allows enterprise customers to get insight into their customers and allow improvement of employee performance. CallN can truly give you a business edge.

Cloudpipes is a workflow automation platform, helping businesses save time and money by automating complex business processes. The Cloudpipes workflow automation engine supports more than 150 cloud and on-premise enterprise applications for unified communications, ITSM, project management, CRM, marketing, collaboration, document and customer lifecycle management, and accounting.

Company Email: [email protected]

Address
353 Sacramento St
San Francisco, California 94111
United States of America

Website
www.cloudpipes.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications

Products

• cloudpipes

  Cloudpipes is a workflow automation platform, helping businesses save time and money by automating complex business processes. The Cloudpipes workflow automation engine supports more than 150 cloud and on-premise enterprise applications for unified communications, ITSM, project management, CRM, marketing, collaboration, document and customer lifecycle management, and accounting.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. From more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiation through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.

Company Email: [email protected]

Address
17787 Waterview Parkway
Suite 200
Dallas, Texas 75252
United States of America

Website
www.concentrix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR

Products

• Intelligent Virtual Assistant (IVA)

  Concentrix IVA solutions can use Natural Language Understanding (NLU) to enable customers to say or text what they need and drive the conversation with the system, instead of being constrained by traditional IVR menus and prompts. Customers can ask any question at any time, regardless of the system’s prompt. There are no incorrect responses. For example:

• Customer Interaction Hub

  Siloed data also makes it impossible for enterprises to link customer service and sales efforts to the true value of the customer. They often spend too much time serving low-value customers and miss out on opportunities to nurture more lucrative relationships. Concentrix Customer Interaction Hub benefits enterprises and their customers by breaking down technology barriers and allowing interactions to be collected and presented in their proper context.  

• Business Analytics

  Concentrix Business Analytics (BA) offers standard and customized reports and KPI dashboards that help you make faster, more informed business decisions. Unlike one-size-fits-all reporting tools, this cloud-based, interactive environment empowers analysts to independently explore, analyze, visualize, and share data without relying on IT for assistance.

• IVR Anywhere

  Concentrix IVR Anywhere dramatically reduces customer effort by bringing visual capabilities to our Intelligent Virtual Assistant (IVA). This robust technology provides the flexibility needed by today’s mobile consumers, while helping your business reduce costs and increase revenue opportunities.

Content Guru is a provider of multi-award-winning cloud contact center and customer engagement solutions, operating across Europe, North America and Asia-Pac. Its cloud-based platform, storm®, is identified by leading analysts as premier contact center technology, combining unrivalled scalability, intelligent automation, and unlimited integration capabilities. The omni-channel contact processing capabilities bring together interactions across email, SMS, voice, WebRTC, IM and social media behind a single screen. Hundreds of the world’s largest organisations rely on storm for mission-critical services, in sectors from finance through to retail and utilities, including the NHS, Rakuten and G4S.

Company Email: [email protected]

Address
1901 South Bascom Ave
Suite 1100
Campbell, California 95008
United States of America

Website
www.contentguru.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• WebRTC

Products

• brain®

  brain® is Content Guru's AI toolkit, bringing chatbots, natural language processing, and image recognition to the contact center. brain's intelligent automation capabilities enable virtual and live agents to support each other, offering your customers the most efficient and effective service.

• storm®

  storm® is an award-winning omni-channel customer engagement platform. The scalable, high-functionality, web-based application enables you to manage all communications, regardless of channel, through a single interface. With the ability to integrate into any third party system, storm can unify your IT infrastructure and streamline operational processes, leading to efficient and effective customer service.

Dialpad’s mission is to make business communications great. Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad’s product suite covers the full range of modern business communications needs with Dialpad, UberConference and Call Center solutions all powered by VoiceAI. Today more than 55,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google G Suite and Microsoft Office 365 to collaborate and be more productive.

Company Email: [email protected]

Address
100 CALIFORNIA ST #500
DIALPAD INC
SAN FRANCISCO, California 94111
United States of America

Website
dialpad.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Dialpad Talk

  Dialpad Talk is the cloud based, AI-powered business phone system that supports voice, video, and messages all from your existing devices.

• Dialpad Support

  With Dialpad Support, learn from your customer calls and deliver one of a kind service with an AI-powered inbound call center platform.

• Dialpad Sell

  Dialpad Sell helps your reps close more deals using AI technology to provide competitive intelligence and coaching in real-time.

• Uberconference

  No pins, no downloads, no problems. It’s time to start liking online meetings again with a web conferencing software that connects teams all across the globe.

• Voice AI

  Dialpad VoiceAI lets you capture and learn from conversations so you can make smarter business decisions.

eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints, while enabling the business to optimize those journeys and contact center performance.

Address
1252 Borregas Avenue
Sunnyvale, California 94089
United States of America

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Text-based Messaging (email, IM)

Enghouse Interactive strives to be the world’s most reliable contact center technology provider. Our technology transforms contact centers into a growth engine for businesses globally. Businesses can leverage their contact centers to extract powerful insights, captured from the voice of the customer, to help increases customer retention, uncovers product opportunities, help to understand buyer personas and identify new revenue opportunities.

Company Email: [email protected]

Address
16605 North 28th Ave, Suite 101
Phoenix, Arizona 85053
United States of America

Website
www.enghouseinteractive.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Products

• Enghouse AI Insights

  IBM Excellence Award winning offering provides our customers with comprehensive, actionable information extracted from their customer interactions.

• Native MS Teams Integration
• Amazon Connect SmartDialer

We really love meetings, getting together and making things happen. Evoko are Swedish, design-driven innovators dedicated to making professional gatherings smoother, more cost-efficient and stylish. We aspire to give you the tools to make every meeting magnificent. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. The original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution.

Company Email: [email protected]

Address
100 Mechanic st Suite 2
Doylestown, Pennsylvania 18901
United States of America

Website
www.evoko.se

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Video: Desktop
• Video: Mobile
• A/V Meeting Room Technologies

Products

• EVOKO LISO

  Once again, we are proud to revolutionize the way you meet. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. This was the original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Now we are launching the next generation room booking system: Evoko Liso. Even brighter and lovelier to look at, believe it or not. With the same mission as ever – making sure all your meeting rooms are being used in a truly effective way.

• EVOKO PUSCO

  Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution – Evoko Pusco. All you have to do is plug in two cables and you are good to go!

• EVOKO GROUPIE

  Evoko Groupie is a portable wide-angle illumination lens that you can attach to any device making a video conference call so much easier. It sticks easily on the existing camera, enlarging and brightening up the field of view. Making everyone in the meeting clearly visible. Small, enlightening, sharp. Evoko Groupie has won many awards for both design and functionality, we agree it’s pretty special!

• EVOKO MINTO

  Say hello to the most important participant in your future meetings and try our new conference phone. Say goodbye to background noise, distractions and comments that can’t be heard. Evoko Minto is an intelligent, wireless conference phone that’s really easy to work with and super stylish. The Minto has a remarkable ability to hear what’s important and what isn’t, all thanks to a unique sound technology. Ready for use with your mobile phone, tablet or laptop, fast tracking you to the core of the meeting. Getting the message through to everyone — wherever you are.

• EVOKO HOME

  See the full meeting room schedule at a glance with Evoko Overview screen in Evoko Home.

Five9, a leading provider of cloud software for the enterprise contact center market, brings the power of the cloud to thousands of customers and facilitates more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software enabling you to create exceptional customer experiences.

Address
4000 Executive Pkwy Ste 400
San Ramon, California 94583
United States of America

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney. For more information, visit www.fuze.com.

Company Email: [email protected]

Address
2 Copley Place
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Text-based Messaging (email, IM)

Products

• Fuze Platform

HCL Technologies is a $8.5 billion, next-generation global technology company that helps enterprises reimagine their businesses for the digital age. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Engineering Services, Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management amongst others. We combine accelerated product development, innovative go-to-market, adoption of new technologies, agile and industrialized service delivery to deliver a world class customer experience. We serve multiple engineering verticals, leveraging cross-industry best practices, thereby becoming the preferred engineering partner of top global RnD corporations.

Company Email: [email protected]

Address
330 Potrero Avenue
Sunnyvale, California 94085
United States of America

Website
www.hcltech.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Unified Communications & Contact Center Engineering
• XCaaS / CPaaS Transformation
• Cloud Native App Development
• Analytics, AI & ML, Automation & DevOps
• System Integration & Professional Services

IBM Watson Media solutions enable you to infuse AI throughout your video library or media workflow - unearthing opportunities to improve monetization, viewer engagement, content performance, ad revenues, and more.

Address
1 New Orchard Rd
Armonk, New York 10504
United States of America

Website
video.ibm.com

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Cloud-based Services

IMImobile is a cloud communications software and solutions provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement. IMImobile's cloud software platform manages over 42 billion messages and 44 billion commerce transactions a year across the world. Organisations that trust us to deliver smarter digital customer engagement include Sprint, BT, NICE inContact, Pizza Hut, Schneider, Starbucks, AT&T, three of the major retail banks in the UK and public sector organisations in India, US and the UK. IMImobile is headquartered in London with offices in Little Rock, Toronto, Dubai, Johannesburg, and Hyderabad.

Company Email: [email protected]

Address
5 St John’s Lane
London, EC1M 4BH
United Kingdom

Website
imimobile.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Unified Communications
• Text-based Messaging (email, IM)

Products

• IMIconnect

  IMIconnect is an enterprise cloud communications platform that helps time and resource constrained IT teams to quickly and easily automate customer interactions at scale across communications channels such as SMS, Voice, email, push, Apple Business Chat, WhatsApp, FB Messenger and other messaging applications, and link those interactions with backend business systems. The platform has a visual ‘drag and drop’ tool so users can build 2-way communication flows with ease, reducing the time, risk and complexities inherent in a traditional programming-intensive approach. IMIconnect is a key enabler for CX transformation and a key foundation for future growth. Visit www.imiconnect.io for more.

• IMIchat

  IMIchat is an omnichannel customer service software. It enables contact centre agents to provide seamless customer service over SMS, LiveChat, Apple Business Chat, Facebook Messenger, Twitter DM, WhatsApp, and other channels. Additionally, IMIchat can be used to send agent initiated messages on SMS and live chat. Visit www.imimobile.com for more.

• IMIbot.ai

  IMIbot.ai is an enterprise chatbot development platform. The solution brings together the best global libraries of artificial intelligence, proprietary domain insights and tools to equip businesses with the ability to create menu or NLP (Natural Language Processing) driven chatbots. These bots can engage customers across multiple messaging channels and automate significant aspects of the customer service experience. Visit www.imimobile.com for more.

• IMIcampaign

  IMIcampaign is a cross-channel campaign management software designed for multi-channel marketing communication. It allows marketing departments to create, manage, deploy, monitor and adapt marketing campaigns targeted at a customer’s mobile device. Channels supported include SMS, MMS, email, social media, mobile internet, push notifications, USSD and outbound voice. Visit www.imimobile.com for more. Visit www.imimobile.com for more.

IntelePeer delivers an omni-channel communications platform built for the enterprise. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. It’s time to move beyond basic communications!

Company Email: [email protected]

Address
155 Bovet Road
Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Unified Communications

Products

• Atmosphere® Voice Services

  IntelePeer’s Atmosphere® Voice Services is a powerful communications platform that delivers global voice connectivity over an all-IP network. Our reliable and flexible platform eases the transition to IP-enabled cloud services, provides scalability, and creates significant cost savings.

• Atmosphere® Messaging

  To improve customer engagement in today’s mobile world, you need to move beyond basic voice communications. With Atmosphere® Messaging, you get a cost-effective, multi-channel communications solution that combines voice and messaging under one phone number.

• Atmosphere® SmartFlows

  Atmosphere® SmartFlows is an intuitive platform that anyone can use to create and manage omni-channel communication workflows. Whether you are in marketing, customer support, or just short on development resources, it’s easy to build, automate, and integrate communications anywhere your business needs it—no coding required!

• Atmosphere® Engage

  Atmosphere® Engage is a simple and effective way to manage, execute, and measure SMS and voice campaigns with your contacts. With pre-built templates and flows, marketing, billing, sales, operations, and human resources teams can build campaigns and manage the process all in one place.

• Atmosphere® Insights

  Atmosphere® Insights captures all customer interactions across the Atmosphere® platform and integrated third-party business applications to turn communication data into value. Whether the conversation starts via phone call or text message, Atmosphere® Insights can mine these valuable interactions to create powerful intelligence. Measure the things that are most important to your customer experience and communications strategy.

Khomp is a company focused on development of hardware and software for computer and telephony integration, call center applications, voip gateways and SBCs, recognized by quality and technology of its products.

Company Email: [email protected]

Address
Rua Joe Collaço, 253
Florianópolis, 88037010
Brazil

Website
KHOMP.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• SIP-based Products/Session Border Controllers (SBCs)

Products

• ITG 200

  The ITG 200 is a telemetry gateway designed to be integrated into IoT – Internet of Things – monitoring solutions. It receives and transmits data collected by up to 4 sensors connected directly to the cabinet or through wireless Endpoints, providing IoT solutions with scalability. The wireless communication modules of the ITG 200 with Endpoints make it possible to increase the number of reading sensors and expand the monitoring area by installing sensors in locations that are far from the gateway.

• UMG Modular 300

  UMG Modular 300 is a user media gateway, ideal for small and medium businesses that wish to have VoIP telephony benefits integrated with E1/T1, GSM 2G and 3G, FXS telephony links, and thus interconnect their digital, analog, mobile and IP networks with their telephony platform. UMG Modular 300 can process up to 46 simultaneous calls, distributed into 3 slots for any combination between the existing telephony interfaces, adding 1 VoIP channel to each channel selected. It connects to up to 2 different VoIP carriers, allowing to forward calls to lower cost routes, whether they are national or international calls, thus dramatically reducing expenses with telephony when compared to conventional rates.

• KMG SBC 90

  Developed for call center companies that use SIP connections at their agents and VoIP carriers, the KMG SBC 90 ensures a secure connection between the local network and the VoIP carrier thanks to the Khomp SBC. It secures your SIP network through data encryption, protecting communication sessions against third party interception. Security features such as encryption and topology hiding are available on all calls simultaneously, at no additional cost.

Kollective is a cloud-based, smart peering distribution platform that accelerates content delivery to the edge of the enterprise while minimizing network congestion. From live or on-demand videos, to major operating system updates and the delivery of critical patches, Kollective keeps your network connected and secure without impacting critical business applications.

Company Email: [email protected]

Address
549 NW York Drive
Kollective
Bend, Oregon 97703
United States of America

Website
kollective.com

Social Networks

Products/Services Offered

• AI/Analytics
• Unified Communications
• Video: Cloud-based Services
• WebRTC

Products

• ECDN

  Kollective’s delivery platform is trusted by the world’s largest global enterprises, to securely deliver live streaming video, VOD & software behind the firewall. Integrated with the leading webcasting and VOD solutions, Kollective insures delivery success, improving the video experience for all your employees no matter what application you use for live webcasting or video on demand.

• Kollective IQ

  Kollective IQ is an event & network performance dashboard. It allows customers to quickly visualize, understand and share the topology of their network, and performance of an event including robust event dashboards that report on events while they’re in progress, and summary reports post event.

As an AWS Advanced Consulting Partner, Lightstream supports organizations in addressing, designing, and managing AWS migration and security plans. Our team of cloud experts provides a full portfolio of services including analytics, cloud optimization and containment, consolidated billing, lifecycle management, and contact center solutions.

Company Email: [email protected]

Address
208 N 2100 West, Suite 200
Salt Lake City, Utah 84116
United States of America

Website
ltstream.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Voicemail/Unified Messaging

LogiSense, (booth 2312) a global leader in subscription and usage-based billing, will be offering live demonstrations of their next generation billing platform. The platform is designed to maximize revenue through a flexible product catalog, eliminating revenue leakage, configurable rating/mediation, improving back office efficiencies, and offers an API-first design for integration.

Address
278 Pinebush Road, Suite 102
Cambridge, Ontario N1T 1Z6
Canada

Website
www.logisense.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• LogiSense Billing Platform

  Subscription billing and usage rating platform.

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies.

Company Email: [email protected]

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• CXone

  NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations deliver exceptional experiences for customers and employees. Only the CXone platform unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

• Omnichannel Routing

  The NICE inContact CXone Omnichannel Routing suite empowers your agents to effectively interact with customers in any channel, enables you to deploy agents anytime, anywhere and implement routing and interactive voice response changes in hours—for maximum operational flexibility.

• Workforce Optimization

  CXone Workforce Optimization unlocks your team’s potential by inspiring self-improvement, amplifying quality management efforts, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership and accountability, and is fully integrated with CXone

• Analytics

  CXone Analytics provides you with relevant, consumable and actional data so you can make informed, data-driven decisions that will help you drive measurable improvements in operational productivity, customer satisfaction, and other strategic business goals

• Automation and AI (Artificial Intelligence)

  CXone Automation and Artificial Intelligence eliminates routine tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, your contact center agents can be allocated for higher-value and revenue-generating interactions.

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The Company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations - in global industries that include healthcare, telecommunications, automotive, financial services, and retail - to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com.

Company Email: [email protected]

Address
1 Wayside Road
Burlington, Massachusetts 01803
United States of America

Website
www.nuance.com/omni-channel-customer-engagement.html

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Digital

  Virtual engagement, live engagement and proactive notifications

• Voice

  Conversational IVR, speech engines and dialogue

• Security

  Identification and verification, fraud prevention and anti-spoofing

• Analytics

  Customer engagement, application performance and agent performance management

Omilia’s Omnichannel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for customer care and self-service across all channels. Large enterprises can transform their call centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel, all from the same infrastructure and application. Most notably, Omilia’s deployment at Royal Bank of Canada, the 6th largest bank in North America, boasts an unprecedented 96% Semantic Accuracy and 90% Task Completion Rate with a world-record 4.26% Word Error Rate.

Company Email: [email protected]

Address
Gladstonos 55
Roussos Center Point
Limassol, 3040
Cyprus

Website
omilia.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Virtual Assistant Platform

  DiaManT® / Dialog Management Platform / Provides the infrastructure and core capabilities to power an omnichannel conversational experience, acting as a single-point of integration with enterprise systems for driving conversational dialogs on all channels.

• Speech Recognition

  deepASR® / DNN Powered Automatic Speech Recognition Engine / Automatic Speech Recognition engine that leverages the most advanced forms of Deep Learning, achieving unprecedented accuracy in recognition that routinely reaches human- level performance.

• Xpert Packages

  Xpert Packages / Pre-built Domain and Language Specific NLU Applications / Fully pre-loaded intelligent Virtual Assistant providing out-of-the- box recognition and understanding with pre-built Concept Annotation Dictionaries, Rules, and Intents for your business.

• Voice Biometrics

  deepVB® / DNN Powered Passive Voice Biometric Authentication / Authenticate customers via their unique biometric voice-print, in the background as they speak freely and naturally with the Virtual Assistant.

• Anti-Fraud

  Anti-Fraud / Fraud Detection and Prevention Mechanisms / Mechanisms for: Caller ID Profiling & Scoring, Support for Caller ID Whitelist & Blacklist, Credit Card Profiling & Scoring, Session-based Profiling & Scoring, Offline delivery of Compromised List, and differentiated NLU Call Flow based on Fraud Score

Optanix is the leader in intelligent business service assurance. The Optanix Platform delivers predictive and proactive performance and availability management across hybrid infrastructures, with a focus on real-time communications use cases. It is available as a stand-alone solution or as the engine behind Optanix's managed service offerings.

Company Email: [email protected]

Address
1 Penn Plaza, Suite 3310
New York, New York 10119
United States of America

Website
www.optanix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Optanix Platform

  The Optanix Platform is an advanced service assurance platform that provides end-to-end fault management, network performance management and business impact insight for critical IT infrastructure and digital services.

• Optanix Remote Management Services (RMS)

  The world’s most demanding organizations trust Optanix to manage their mission-critical business services and service delivery infrastructure with Optanix RMS. RMS offers a comprehensive range of IT management services that maximize the benefits of the Optanix Platform and give customers access to unmatched IT expertise. These services dramatically accelerate time to value, drive down costs and bridge critical skill gaps.

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

Founded in 1990, Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that proactively monitor, measure and manage communication facilities resulting in a more dynamic, responsive and productive ecosystem. Our core solutions include call accounting, call center reporting, real time dashboards, emergency notification, hotel billing and team collaboration analytics. The also company also offers professional services for building AI bots, CRM connectors and other integrations that connect technologies together. Our portfolio spans a broad range of industry sectors including finance, government, education, tourism, brokerage, legal, healthcare, hospitality and general business environments. Booth #1339.

Company Email: [email protected]

Address
40 King Street West
Suite 300
Oshawa, Ontario L1H1A4
Canada

Website
www.telecost.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Shadow All-In-One Analytics

  Shadow All-In-One Analytics is a scalable collaboration management solution that manages the health of enterprise communication ecosystems. Core components include call accounting, cradle-to-grave call traces, call center reporting, historical/real time dashboards, call recording playback, meeting metrics, email reporting, emergency notification and team collaboration analytics.

• Shadow OSN Onsite Notification

  Shadow OSN Onsite Notification offers real-time emergency notification of communication activity (i.e. 911 or network failure) and provides alerts to IP phones, email, SMS, network broadcasts, lamp light and team collaboration rooms.

• Shadow RTD Real Time Dashboard

  Shadow RTD Real Time Dashboard offers meaningful agent and queue analytics/notifications that help ensure the health, quality & performance of contact centers.

• Shadow Spaces Team Collaboration Analytics

  Shadow Spaces Team Collaboration Analytics creates actionable business intelligence from your enterprise team collaboration metrics.

Ribbon Communications has over two decades of leadership in real-time communications. Its world-class technology and intellectual property enables enterprises to adopt more collaborative and secure communications, improving employee productivity and customer engagement. Ribbon’s Session Border Controllers (SBCs) and Intelligent Edge devices transform enterprise networks from legacy environments to standards-based, secure IP architectures. The company’s Kandy Cloud offers a comprehensive set of embedded and unified communications services (CPaaS and UCaaS) to accelerate this transformation. Ribbon’s global partner community and support organization empowers enterprises to connect employees and customers from anywhere. ribboncommunications.com

Address
4 Technology Park Drive
Westford, Massachusetts 01886
United States of America

Website
ribboncommunications.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• WebRTC

Products

• Microsoft Teams Direct Routing

  Ribbon's Microsoft Certified SBCs enable secure SIP trunking access to Microsoft Teams and Skype for Business deployments.

• Kandy UCaaS and CPaaS

  Ribbon's Kandy Cloud provides robust unified communications, collaboration and contact center services as well as APIs and SDKs that make it easy to embed communications into applications and business processes.

• Session Border Controllers (SBC)

  Ribbon offers enterprises the most comprehensive portfolio of SBCs to enable secure communications. From low cost appliances for branch offices to scalable software solutions for enterprise data centers (public or private) that support tens of thousands of sessions - even under attack.

• Ribbon Protect

  Ribbon Protect provides enterprises with a machine learning, network behavioral analytics solution for their unified communications (UC) network and fraud management. Protect enables enterprises to accurately block toll fraud, Robo-dialers as well as disseminate security policies across network “enforcers” such as SBCs and firewalls.

Simplify and accelerate your business communications and business with the leading global cloud communication solution. Whether you have a single office, or many locations with individual hosted PBX, RingByName provides you tools to manage them all with ease.

Company Email: [email protected]

Address
6303 Blue Lagoon Drive
Suite 400
Miami, Florida 33126
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• RingByName Cloud-based PBX

  RingByName is a cloud business phone systems evolved. Our phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. The system can provide a hybrid solution to both office and contact centers of all sizes without costly licensing fees and system upgrades.

• RingByName Enterprise Hero Portal

  The RingByName Enterprise Hero Portal is a true single pane of glass interface allowing the enterprise to manage multi-tenant, multi-location deployments from a single interface. Due to its architecture, the system allows for the deployment of completely separate, self-encapsulated instances without the restrictions and limitations of many competing solutions. It allows for improved control, support, security, deployment, costing, analytics, and reduced potential for service disruption due to changes.

SendBird is a fully managed chat solution for enterprise mobile and web services. SendBird provides the necessary front-and back-end technology so you can launch a customized in-app messaging experience quickly, efficiently and at scale. Our product is flexible and integrates easily to provide user-to-user, user-to-business, and B2B communication inside any new or existing service. SendBird has powered in-app conversation for the world's leading companies, whose industries range from eCommerce and media to on-demand and banking. Our amazing customers include Reddit, Yahoo, Virgin Mobile and over 8,000 applications in the world.

Company Email: [email protected]

Address
107 S railroad Ave
San Mateo, California 94401
United States of America

Website
sendbird.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps

Products

• SendBird chat API

  A complete chat platform for your mobile apps and websites: Chat and Messaging SDKs and API, and a fully managed chat infrastructure.

Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees. The world’s most passionate, customer-focused brands achieve better interactions, deeper insights, and more meaningful outcomes with Serenova’s contact center solutions. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia. Headquartered in Austin, Texas, Serenova also has operations in California, Canada, the United Kingdom and Australia.

Address
7300 Ranch Rd 2222, Bldg III, Suite 200
Austin, Texas 78730
United States of America

Website
www.serenova.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Unified Communications
• WebRTC

Products

• CxEngage

  CxEngage is the always-on, highly secure, true multi-tenant, and instantly scalable cloud Contact Center as a Service (CCaaS) platform designed to enable exceptional customer experience anywhere anytime.

• CxEngage Quality Management

  CxEngage Quality Management monitors and evaluates agents’ interactions with customers by recording calls, capturing agents’ desktop screens and facilitating the evaluation of agents’ performance.

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done. We deliver digital experiences that help people do their best work fast, creating great employee and customer experiences. ServiceNow (NYSE: NOW) works for you. To learn more, visit servicenow.com.

Address
2225 Lawson Lane
Santa Clara, California 95054
United States of America

Website
www.servicenow.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)

Products

• ServiceNow Customer Service Mangement

  ServiceNow® Customer Service Management helps increase customer satisfaction while reducing costs. Offer customers an effortless service experience with a personalized portal and self-service options powered by virtual agents, knowledge management, communities, and automated solutions. Improve agents’ efficiency with streamlined processes designed to provide solutions faster. Deliver service as a “team sport” by connecting customer service to other departments with workflow and holding teams accountable to deliver permanent solutions. Move from reactive to proactive service by identifying issues early through monitoring IoT devices and using analytics, and then notifying customers of solutions before they encounter issues. To learn more, visit www.servicenow.com/solutions/csm.html.

• ServiceNow Field Service Management

  ServiceNow® Field Service Management makes integrated, proactive service possible. Use drag?and?drop to match tasks to technician skills, and geographic assignments with current location and available inventory. Planned maintenance replaces reactive work. Integrate with Customer Service Management and IT Service Management to swiftly resolve problems and increase customer satisfaction.

SmartAction is the leading provider of AI-powered virtual agents for contact centers. Businesses automate conversations that live agents handle today over voice, chat, and text using SmartAction’s cloud-based virtual agents. Every solution is powered by proprietary conversational AI and delivered with a dedicated team of SmartAction CX experts, who guide the transformation to automation for the most human-centric AI experience possible. For more information, visit www.smartaction.ai.

Company Email: [email protected]

Address
300 North Continental Blvd
Suite 350
El Segundo, California 90245
United States of America

Website
www.smartaction.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• AI-Powered Virtual Agents

  Cloud-based virtual agents that automate conversations live agents handle today over voice, chat, and text. We integrate with every IVR and contact center platform using natural language understanding to automate repetitive call types and chats, gather data before passing to a live agent, and handle outbound calls and texts.

Spearline is a leading market intelligence company in the telecommunications industry. The Spearline platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically and at volume. Operating in over 60 countries, the data gathered by the Spearline platform allows you to greatly reduce downtime and improve your customer experience.

Company Email: [email protected]

Address
North Street
Skibbereen, P81 H102
Ireland

Website
www.spearline.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Spearline Automated

  Spearline Automated testing allows you to make sure your contact numbers are operational at all times, no matter where they are in the world. With automated testing cycles and real-time alerts, you'll be the first to know about outages and quality issues, so you can start fixing them before they impact your customers.

• Spearline Manual

  Spearline Manual testing puts you in full control of testing and troubleshooting your global contact numbers. It allows you to pick up the phone and dial your phone number just as your global customers do.

With the voice revolution here, Speechmatics has used its decades of machine learning and research expertise to develop Automatic Speech Recognition (ASR), available in private or public clouds and securely on-premises. The technology can be used for real-time or pre-recorded audio and video files, pushing the boundaries of speech recognition innovation and supporting 74 languages. We’re continually developing new technology that can help customers across a variety of industries to accurately understand and transcribe spoken words, from call centres and financial enterprises to broadcast providers and beyond. Ultimately, putting speech back at the heart of communication.

Company Email: [email protected]

Address
Brookmount Court, Kirkwood Road
Cambridge, CB4 2QH
United Kingdom

Website
www.speechmatics.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Symbee is a new breed of developers and consultative experts; obsessed with delivering business outcomes that are focused on the Agent and Customer experience. Proudly built in the USA, Symbee’s solution suite builds connections between customers & businesses. Symbee solutions are designed to protect current investments while providing a path to leading edge customer engagement applications. Our core belief is that, great customer engagement starts by empowering the agents and business owners with solutions. Our Omni channel allows customers to engage on any media, anytime and anywhere; Symbee Connect is the connected fabric that brings it all together.

Address
1602 Indian Bay Dr.
Vero Beach, Florida 32963
United States of America

Website
symbee.co

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Symbee Connect

  Symbee Connect is a browser-based Agent solution that can be deployed on a PC and/or mobile devices! Symbee Connect Engagement drives digital interactions into the contact center by using a framework built to support Voice, SMS, WebChat, Social and all standard communication channels of today as well in the future. Symbee Connect Fusion will integrate Salesforce Lighting and other CRM solutions with Amazon Connect. The Symbee Connect Suite of solutions being announced are 100% focused on delivering a transformational customer engagement solution for our customers. Symbee Connect is delivered in a simple “pay as you use model,” to align with Amazon Web Services (AWS) pricing model. Solution Deployment, Configuration and Management of the Symbee Connect Solutions are made easy via browser-based interfaces and CloudFormation scripting on AWS. Symbee Connect is supporting the future of communications with Amazon Connect by providing a rich roadmap of features without the inherent cost and complexity.

• Symbee Connect Collaboration

  Symbee Connect Collaboration is a Unified Communication (UC) Client that transforms the Amazon Connect solution by providing managers, back office support and administrative teams access to a feature rich UC client. Symbee Connect Collaboration enables Amazon Artificial Intelligence (AI) features for the UC client expanding internal and external collaboration to the next level whether they’re working in a headquarters location, in a branch office or a home office

• Symbee Connect Engagement

  Symbee Connect Engagement is a Contact Center (CC) Client that enhances the core Amazon Connect solution by focusing on the agent experience through Realtime Metrics/KPI’s and unifying the customer engagement process when integrated with Symbee Connect Fusion. Symbee Connect Engagement enables Amazon Artificial Intelligence (AI) features for the CC client expanding internal and external engagement to the next level whether they’re working in a headquarters location, in a branch office or a home office.

• Symbee Connect Fusion

  Symbee Connect Fusion is a core framework that fuses customer engagement metrics allowing for more robust business process integration via Amazon Artificial Intelligence (AI) solutions. Symbee Connect Fusion supports integrations into Salesforce, SAP, ServiceNow, MS Dynamics, Zoho and EPIC. Symbee Solutions connect your employees to the customer via the Premise and/or Cloud integration seamlessly. It gives your agents the ability to drive digital transformation and cloud migration in support of your company’s customer engagement strategies. At the same time Symbee solutions provide IT with a bridge between your premise based solutions and the migration to cloud to meet growing business requirements. Integration with leading CRM Solutions like Salesforce, Microsoft Dynamics, Oracle, Zendesk, Infor CRM (formerly Saleslogix) and Zoho through the Symbee WebAgent provide for enhanced Customer, Agent and Supervisor experiences.

• Symbee Connect Analytics

  Symbee Connect Analytics is an Analytics Solution that streams data from Amazon Connect CTR, Amazon Connect Agent States and Symbee Connect Engagement feeds into a metrics driven dashboard that can be accessed based on an RBAC model. This Symbee Connect Analytics Dashboard allows you to set and view reporting metrics end to end in the contact flows including the IVR, set, view and monitor KPI-s targets and view Realtime Metrics that can help the Contact Center Drive First Contact Resolution (FCR) for their customers.

Thrio is a groundbreaking one-stop AI powered complete CCaaS platform. Thrio Digital, Thrio Voice, and Thrio AI enables enterprises to lower costs, be more agile, and get to market faster. Agents are empowered to improve CX with Thrio’s AI-driven Situation Routing, journey management, and agent gamification. Organizations moving to or expanding cloud deployments can leverage Thrio’s secure, scalable, and reliable software as a complete solution or as an overlay on existing environments. Thrio creates enriched customer experiences, improves agent productivity, and enables enterprises to deploy new capabilities faster while updating seamlessly and without interruption.

Company Email: [email protected]

Address
5230 Las Virgenes Road, Suite 210
Calabasas, California 91302
United States of America

Website
www.thrio.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Address
375 Beale Street, Suite 300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Twilio Flex

Verbio Technologies is on a mission to make people’s lives easier with AI-powered technology. Its Conversational and Cognitive AI solutions help business to optimize processes and design unique customer experiences with natural and context-based connections between humans and machines. Mostly known for Voice Biometric Authentication, Voice Synthesis, Speech Recognition, Speech Analytics and NLP development. After recent development in cognitive system Verbio launches the integration of all its products in the Ego Voice AI Platform, allowing companies to listen, understand, learn, predict and finally engage naturally with customers and deliver a consistent brand value proposition.

Company Email: [email protected]

Address
2225 East Bayshore Rd.
Palo Alto, California 94303
United States of America

Website
www.verbio.com

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Conversational Speech
• Text-to-Speech
• Voice Biometrics Authentication
• Speech Analytics
• Ego Cognitive System

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Company Email: [email protected]

Address
175 Broadhollow Road
Suite 100
Melville, New York 11747
United States of America

Website
www.verint.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Desktop
• Video: Room Systems

Address
307 Orchard City Dr. STE 206
Campbell, California 95008
United States of America

Website
www.voicebase.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

VoiceInteraction provides cutting-edge speech recognition technology, using Machine Learning techniques based on a large amount of data (video, audio, speech and text) to create innovative solutions in an ever-growing number of application domains, such as automatic live closed captioning, speech transcription, spoken term detection and indexing, spoken language identification and speech analytics for actionable knowledge, compliance logging and broadcast monitoring. If you would like to know more about our solutions, please get in touch through our email.

Company Email: [email protected]

Address
845 3rd Avenue, 6th Floor
New York, New York 10022
United States of America

Website
www.voice-interaction.com/us

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallScriber

  VoiceInteraction presents CallScriber - the solution that will analyze and transcribe 100% of your incoming calls. Find out why your customers are contacting you with a complete and fully integrated Contact Center Solution, comprising IVR systems (conversational agent with costumer), on Speech Analytics (near real time operation over recorded calls) and Real-time Quality Monitoring (on top of the call). Supporting the industry-standard telephone audio formats and most of the widely used call recorders, whether on premises or in the cloud, this is the solution you have been looking for. Start helping even before your agent picks up the phone: An automated answering system that can solve more than half of your incoming interactions. Give your customer the ability to choose naturally using their voice. For each incoming call, the system script invokes the ASR engine. The customer request is transcribed by ASR and analyzed by the NLU (Natural Language Understanding) module, which will decide if it needs more information about the costumer or its request. Afterwards, expect an automated analysis covering 100% of those communications with improved accuracy even with low fidelity recordings. The result? A full interaction transcript, categorized based on what was said and how it was said, near real time operation over recorded calls. With our Speech Analytics technology, enhance customer experience by knowing their needs, maximizing brand loyalty and retention. Prior to this analysis, monitor your agents’ calls on real time and intervene whenever you need! Now you don’t need to spend days listening to a little percentage of the calls you receive in your Quality Control Department. Have them fully transcribed with intuitive and adjusted search methods.

Zailab is a cloud-based contact center platform that empowers sales, CX and marketing teams to have more rewarding conversations with customers. Our solution works for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing and increase efficiency. Zailab’s platform is easy to set up and optimize. And with our consumption-based model, you only pay for the features you use, as you use them - no monthly fees or upfront costs.

Company Email: [email protected]

Address
25-28 North Wall Quay
Dublin, 1 D01 H104
Ireland

Website
www.zailab.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Zailab

  Zailab is a next-generation cloud-based contact center platform. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency. Zailab is changing the way you set up, handle and pay for your conversations. Our platform is quick and easy to set up and optimize as needed. With the use of AI, Zailab is able to route and prioritize interactions from any channel, any time. Zailab’s consumption-based model empowers you to pay only for the features you use, as you use them – no monthly licensing fees and no upfront costs. It’s time to start having more rewarding conversations.

Agora.io offers a suite of APIs and other building blocks that allow developers to embed real-time voice, video, and interactive broadcasting functionality to any web or mobile app. With the Agora platform, developers can leverage embedded communications to draw large audiences and increase user engagement and stickiness with real-time, low latency video.

Company Email: [email protected]

Address
2804 Mission College Blvd #201
Santa Clara, California 95054
United States of America

Website
www.agora.io

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Products

• Agora Voice Call

  Add real-time crystal-clear voice chat into any application with our easy to embed SDK.

• Agora Video Call

  Add real-time high quality video chat into any application with our easy to embed SDK.

• Agora Audio Broadcasting

  Broadcast your event around the world with our easy to embed SDK.

• Agora Video Broadcasting

  Create meaningful real-time engagement experiences for your users around the world with our easy to embed SDK.

Altia Systems is a venture-backed company based in Cupertino, CA., and is the creator of the PanaCast system and software products. PanaCast 3 delivers a 180° wide field of view, which replicates the natural human visual perspective. Funded by Intel Capital and other leading investors, Altia Systems' PanaCast 2, 2s, and Live systems deliver real-time 180° Panoramic-4K, Panoramic-5K and 4K 3D video streams from integrated, synchronized and optimized multi-camera arrays.

Address
10020 De Anza Blvd, Suite 200
Cupertino, California 95014
United States of America

Website
www.panacast.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• PanaCast 3

  PanaCast 3 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view with 6x lossless digital zoom.

• PanaCast 2

  PanaCast 2 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view, which replicates the natural human visual perspective.

• PanaCast Intelligent Zoom

  Part of the PanaCast Intelligent Vision 2.0 product suite, PanaCast Intelligent Zoom ("IZ") is a firmware upgrade for the PanaCast camera system. IZ automatically and dynamically adjusts the camera's field of view to include everyone in the room visible within the 180° field of view.

• PanaCast People Detection

  Part of the PanaCast Intelligent Vision 2.0 product suite, People Detection is based on an embedded face detector technology using front/side facial views and is available through the newly-released PanaCast API. It allows users to query the device for real-time people counting data through simple standards-based UVC queries.

• PanaCast Whiteboard Detection

  PanaCast Whiteboard Detection is a firmware upgrade to the PanaCast camera system that detects content on an existing whiteboard and displays it as an individual screen within a video conference.

Offering access to voice, messaging, phone numbers, and 9-1-1 from the cloud, Bandwidth provides modern communications, with an API platform built atop our own nationwide all-IP voice network. We help businesses disrupt expectations, migrate their communications to the cloud, and expand their footprint, all with our award-winning support.

Company Email: [email protected]

Address
900 Main Campus Dr.
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Voice

  We’ve made crystal-clear voice easy and accessible. Whether you’re looking to embed voice into your application or product using our APIs or power your contact center on our toll-free network, we’re ready to give your business a voice with our 24x7 monitored nationwide all-IP voice network.

• Messaging

  No matter your messaging needs — SMS, MMS, toll-free texting, or the powerful alternative to short codes, A2P messaging, we can help you send the messages you need to. Easily embed messaging into your product through our APIs and enable the communications your customers prefer.

• 9-1-1 Access

  With changing regulations and evolving technology, keeping up with 9-1-1 can be complicated, whether it’s for your product or mobile workforce. We take the stress out of 9-1-1 with easy-to-use tooling, expert knowledge, and routing options to help make integrating emergency services into your product or service less complicated.

• Phone Numbers

  Managing thousands of phone numbers can seem overwhelming, but our platform makes it happy. We’ve streamlined the process for ordering, provisioning, and porting phone numbers with our easy-to-use dashboard and APIs that allow you to embed our tools into your platform.

• BYOC

  You like having choices. BYOC (or Bring Your Own Carrier) gives you the flexibility and control to choose the carrier that makes sense with your current setup. Whether you need additional features or new coverage, Bandwidth’s BYOC options allow us to be another tool in your belt, whether we’re your only carrier or one of many.

BICS is a leading global communications enabler bridging the telecom and digital world with a suite of strategic solutions to differentiate your Voice, Data, Messaging, Roaming, Security, Analytics, IoT deployment or Virtual Network offering in the face of dramatic market shifts. Our HQ is in Brussels, with offices across Europe, Asia, Middle East, Africa and the Americas. With a diverse and multicultural team of 500+ employees, we continuously strive to provide customers with the highest level of quality, reliability and interoperability.

Address
Rue Lebeau 4
Brussels, 1000
Belgium

Website
www.bics.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Numbers-as-a-Service

  Numbers-as-a-Service for global businesses Cut OpEx and slash cost of ownership even as you expand to new markets with a local presence at country or city level with mobile and fixed numbers in more than 200 countries with high-quality voice connectivity.

• APIs

  APIs: Easy to order, manage and troubleshoot Our easy-to-integrate APIs make it easy and quick to check for number availability, find the price of a number and even order numbers: and provide the information in near-real time. Or brand and offer our APIs as part of your own offering: especially useful if you’re a conference service or UC provider. Don’t have an API-ready environment? Use our online portal for number provisioning, price inquiries and to order, manage and troubleshoot your cloud numbers.

• SIP Trunking

  Connect your cloud communications platform to fixed and mobile networks around the world through a unified single infrastructure with BICS SIP Trunking Services. Integrate your voice and data communications on a single global platform via a single interconnection and achieve significant savings on telecoms costs.

Call Criteria provides comprehensive 3rd party quality assurance services combining state of the art voice-to-text technology with human analysts to evaluate agent performance for customer / agent interactions in order to maximize compliance and script adherence. Whether your QA needs revolve around calls, emails, texts, chats or otherwise, Call Criteria’s algorithmic and data driven approach allows for a highly dynamic and customizable platform, while maintaining a manageable and user friendly UI for quick adoption and integrated coaching facilitation.

Company Email: [email protected]

Address
19525 Ventura Blvd., Suite F
Los Angeles, California 91356
United States of America

Website
www.callcriteria.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Human Quality Assurance

  How much more is there to say??

Cloudpipes is a workflow automation platform, helping businesses save time and money by automating complex business processes. The Cloudpipes workflow automation engine supports more than 150 cloud and on-premise enterprise applications for unified communications, ITSM, project management, CRM, marketing, collaboration, document and customer lifecycle management, and accounting.

Company Email: [email protected]

Address
353 Sacramento St
San Francisco, California 94111
United States of America

Website
www.cloudpipes.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications

Products

• cloudpipes

  Cloudpipes is a workflow automation platform, helping businesses save time and money by automating complex business processes. The Cloudpipes workflow automation engine supports more than 150 cloud and on-premise enterprise applications for unified communications, ITSM, project management, CRM, marketing, collaboration, document and customer lifecycle management, and accounting.

Compunetix is the leading developer of converged VoIP, voice, video and data collaboration and conferencing applications for service providers, government and corporate enterprise markets. The Sonexis enterprise solutions include ConferenceManager™2, Summit Olympus™ and EVERGREEN™ platforms as well as the Video Call Center™ and ConnectNow™ applications for scalable group communications. Combined with world-class support and innovative professional services, Compunetix delivers the right solution, every time.

Company Email: [email protected]

Address
2420 Mosside Blvd
Monroeville, Pennsylvania 15146
United States of America

Website
www.compunetix.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Products

• ConferenceManager™2

  ConferenceManager2 is the in-house audio conferencing platform that sets new standards for security and ease of use. Designed to work within existing voice and data networks and available with a fully integrated Web conferencing option — ConferenceManager2 has been deployed by hundreds of leading organizations worldwide with minimal cost, effort, or administration.

• ConnectNow™

  ConnectNow aims to simplify and energize group communications across today's interconnected IP world by offering a consistent and powerful interface for connecting and collaborating. This easy-to-master interface is accessible on your desktop, your smart device, or anyplace via a modern browser and internet connection. Share your ideas, opinions, voice, and your desktop. It only takes a click.

• Summit Olympus®

  Beginning as the vision of our expert engineers, the Summit Olympus® has evolved into a landmark voice conferencing platform in the Compunetix product line. The Summit Olympus features unprecedented scale with up to 5,120 ports of HD or SD audio conferencing in a single shelf while maintaining the rich feature functionality, high voice quality, and accessibility of CONTEX® system software.

• EVERGREEN™

  The EVERGREEN family of Multipoint Conferencing Units (MCUs) has been carefully cultivated to fulfill the diverse video needs of enterprise users, Conferencing Service Providers (CSPs), and government agencies. With high quality video, optimized scalability, versatile endpoint interconnectivity, and enhanced security, EVERGREEN delivers a solution rooted in strength and built for quality.

• Video Call Center™

  The Compunetix Video Call Center is a web-based transfer solution built with dynamic WebRTC technologies. The reliable, customizable, and intuitive solution lets users take the leap into the next generation of high-quality remote video communications. Its easy-to-use video interfaces streamline communication and simplify the experience for all users.

Content Guru is a provider of multi-award-winning cloud contact center and customer engagement solutions, operating across Europe, North America and Asia-Pac. Its cloud-based platform, storm®, is identified by leading analysts as premier contact center technology, combining unrivalled scalability, intelligent automation, and unlimited integration capabilities. The omni-channel contact processing capabilities bring together interactions across email, SMS, voice, WebRTC, IM and social media behind a single screen. Hundreds of the world’s largest organisations rely on storm for mission-critical services, in sectors from finance through to retail and utilities, including the NHS, Rakuten and G4S.

Company Email: [email protected]

Address
1901 South Bascom Ave
Suite 1100
Campbell, California 95008
United States of America

Website
www.contentguru.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• WebRTC

Products

• brain®

  brain® is Content Guru's AI toolkit, bringing chatbots, natural language processing, and image recognition to the contact center. brain's intelligent automation capabilities enable virtual and live agents to support each other, offering your customers the most efficient and effective service.

• storm®

  storm® is an award-winning omni-channel customer engagement platform. The scalable, high-functionality, web-based application enables you to manage all communications, regardless of channel, through a single interface. With the ability to integrate into any third party system, storm can unify your IT infrastructure and streamline operational processes, leading to efficient and effective customer service.

At Crestron, we deliver a smart building ecosystem of technologies that are easy to manage, monitor, and control, including Crestron Flex UC and network video, audio, and control solutions. Crestron empowers you to work efficiently and effectively throughout the work day, worrying about your job and not the technology.

Address
15 Volvo Drive
Rockleigh, New Jersey 07647
United States of America

Website
www.crestron.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• Crestron Flex P100 Series Voice-over-IP desk phone

  The Crestron Flex P100 is an advanced voice-over-IP desk phone that integrates seamlessly with your existing infrastructure. It takes a new approach to the notoriously complex and disjointed world of telephony, taking advantage of the Crestron platform to bring Skype for Business and Microsoft Teams software functionality to every individual workspace.

• Crestron Flex M100 Series Tabletop conferencing system

  The Crestron Flex M100 is the core of modern meeting spaces. It provides everything you need to instantly and securely call, present, and videoconference using any application or dedicated Microsoft Teams™, Skype® for Business, or Zoom Rooms™ variant. Simply plug in your laptop or connect wirelessly from your laptop or smart device. You’re in business.

• Crestron Flex B100 Series Wall-mount smart soundbar

  Designed for use with Microsoft Teams™, Skype® for Business, and Zoom Rooms™ software, the Crestron Flex B100 is a front of room solution in a wallmount soundbar form factor. With a stunning practical design and world-class audio quality, Crestron Flex B100 delights the user with crystal clear speech during calls and stellar microphone coverage. An integrated, 4K high-definition camera provides auto-zoom, people-counting, and lifelike image quality to deliver nothing less than the best possible video conferencing experience.

• Crestron Flex C100 Series Flexible, integrated UC kit

  The Crestron Flex C100 Series provides the flexibility to build your perfect space and still deliver a flawless meeting experience. It includes everything you need to successfully integrate with your existing room design. As Crestron’s flagship integrated UC product, the Crestron Flex C100 Series brings touch control to the enterprise with a rock-solid wired connection, industry leading security, and amazing mounting flexibility.

Every day, millions around the world have their experiences enhanced by Extron AV signal processing, distribution, and control. Our advanced technologies create better looking images and higher quality sound systems that are easier to control and work more reliably. Our world-class engineering and manufacturing facilities enable us to develop industry leading AV technologies. We will be demonstrating solutions including our TeamWork and ShareLink collaboration systems, Room Scheduling simplified room booking, and TouchLink touchpanels. We will also show how we have teamed up with Zoom, Logitech, Dolby, and Cisco we expand collaboration and conferencing capabilities for end users.

Company Email: [email protected]

Address
1025 E. Ball Road
Anaheim, California 92805
United States of America

Website
www.extron.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• ShareLink Pro 1000 Wired and Wireless Collaboration Gateway

  The new Extron ShareLink Pro 1000 is our next generation Wireless and Wired Collaboration Gateway that enables anyone to present content from their computers, tablets, or smartphones onto a display for easy collaboration. It features advanced technology that supports simultaneous display of up to four devices, including an HDMI-connected device.

• Extron Room Scheduling

  We have simplified the room booking experience with Extron Room Scheduling and our new TLS Series scheduling panels. This system connects directly to Microsoft Exchange, Office 365, Google Calendar and other calendar services. Users can reserve rooms with a couple taps on the panel or from their mobile device.

• TeamWork

  Extron TeamWork® Systems are complete collaboration systems for multiple wired or wireless sources. TeamWork systems include Extron Show Me® cables, a switcher, a system controller, an optional enclosure, cables and accessories. Each custom system can be created to meet your exact needs using the online TeamWork System Builder. TeamWork is designed for ease of installation with virtually any furniture system, new or currently in use. Optional enclosures and mounting hardware are available to facilitate different collaboration table or work surface designs. TeamWork Systems are ideal for corporate and education applications that require a reliable, easy-to-use collaboration system that adapts to evolving collaboration needs.

• SB 33A Adjustable Width Sound Bar

  The SB 33 A, the industry's first Adjustable Width Sound Bar, is a flexible solution for enhancing the audio experience in collaboration spaces. Featuring an adjustable-width design, our new sound bar can be customized to precisely match the width of the display, offering a high performance solution that looks great in any space. The SB 33 A accomodates most USB webcams, while options are available to mount a PTZ camera or have no camera at all. Energy Star With an ENERGY STAR® qualified amplifier and carefully optimized drivers, the SB 33 A is well suited for small to medium size spaces that require exceptional speech intelligibility and high quality reproduction of program audio. A variety of mounting and camera options are available, providing an adaptable audio solution for today's collaboration spaces.

Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney. For more information, visit www.fuze.com.

Company Email: [email protected]

Address
2 Copley Place
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Text-based Messaging (email, IM)

Products

• Fuze Platform

HCL Technologies is a $8.5 billion, next-generation global technology company that helps enterprises reimagine their businesses for the digital age. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Engineering Services, Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management amongst others. We combine accelerated product development, innovative go-to-market, adoption of new technologies, agile and industrialized service delivery to deliver a world class customer experience. We serve multiple engineering verticals, leveraging cross-industry best practices, thereby becoming the preferred engineering partner of top global RnD corporations.

Company Email: [email protected]

Address
330 Potrero Avenue
Sunnyvale, California 94085
United States of America

Website
www.hcltech.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Unified Communications & Contact Center Engineering
• XCaaS / CPaaS Transformation
• Cloud Native App Development
• Analytics, AI & ML, Automation & DevOps
• System Integration & Professional Services

IntelePeer delivers an omni-channel communications platform built for the enterprise. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. It’s time to move beyond basic communications!

Company Email: [email protected]

Address
155 Bovet Road
Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Unified Communications

Products

• Atmosphere® Voice Services

  IntelePeer’s Atmosphere® Voice Services is a powerful communications platform that delivers global voice connectivity over an all-IP network. Our reliable and flexible platform eases the transition to IP-enabled cloud services, provides scalability, and creates significant cost savings.

• Atmosphere® Messaging

  To improve customer engagement in today’s mobile world, you need to move beyond basic voice communications. With Atmosphere® Messaging, you get a cost-effective, multi-channel communications solution that combines voice and messaging under one phone number.

• Atmosphere® SmartFlows

  Atmosphere® SmartFlows is an intuitive platform that anyone can use to create and manage omni-channel communication workflows. Whether you are in marketing, customer support, or just short on development resources, it’s easy to build, automate, and integrate communications anywhere your business needs it—no coding required!

• Atmosphere® Engage

  Atmosphere® Engage is a simple and effective way to manage, execute, and measure SMS and voice campaigns with your contacts. With pre-built templates and flows, marketing, billing, sales, operations, and human resources teams can build campaigns and manage the process all in one place.

• Atmosphere® Insights

  Atmosphere® Insights captures all customer interactions across the Atmosphere® platform and integrated third-party business applications to turn communication data into value. Whether the conversation starts via phone call or text message, Atmosphere® Insights can mine these valuable interactions to create powerful intelligence. Measure the things that are most important to your customer experience and communications strategy.

Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises helping them move further down an autonomous CX path. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally. More information is available at www.Jacada.com.

Company Email: [email protected]

Address
11560 Great Oaks Way, Suite 200
Alpharetta, Georgia 30022
United States of America

Website
www.jacada.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications

Khomp is a company focused on development of hardware and software for computer and telephony integration, call center applications, voip gateways and SBCs, recognized by quality and technology of its products.

Company Email: [email protected]

Address
Rua Joe Collaço, 253
Florianópolis, 88037010
Brazil

Website
KHOMP.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• SIP-based Products/Session Border Controllers (SBCs)

Products

• ITG 200

  The ITG 200 is a telemetry gateway designed to be integrated into IoT – Internet of Things – monitoring solutions. It receives and transmits data collected by up to 4 sensors connected directly to the cabinet or through wireless Endpoints, providing IoT solutions with scalability. The wireless communication modules of the ITG 200 with Endpoints make it possible to increase the number of reading sensors and expand the monitoring area by installing sensors in locations that are far from the gateway.

• UMG Modular 300

  UMG Modular 300 is a user media gateway, ideal for small and medium businesses that wish to have VoIP telephony benefits integrated with E1/T1, GSM 2G and 3G, FXS telephony links, and thus interconnect their digital, analog, mobile and IP networks with their telephony platform. UMG Modular 300 can process up to 46 simultaneous calls, distributed into 3 slots for any combination between the existing telephony interfaces, adding 1 VoIP channel to each channel selected. It connects to up to 2 different VoIP carriers, allowing to forward calls to lower cost routes, whether they are national or international calls, thus dramatically reducing expenses with telephony when compared to conventional rates.

• KMG SBC 90

  Developed for call center companies that use SIP connections at their agents and VoIP carriers, the KMG SBC 90 ensures a secure connection between the local network and the VoIP carrier thanks to the Khomp SBC. It secures your SIP network through data encryption, protecting communication sessions against third party interception. Security features such as encryption and topology hiding are available on all calls simultaneously, at no additional cost.

Kurmi Software provides an operations management and migration platform for Enterprise Communications infrastructures, that automates user provisioning and day-to-day administration. Kurmi has developed built-in connectors with the leading Unified Communications and Contact Center vendors (Cisco, BroadSoft, Microsoft, Avaya, Alcatel-Lucent) providing enterprises and service providers with a single point of control to streamline the management of their infrastructure. With advanced automation and integration capabilities, Kurmi delivers a strong reduction of operations costs while offering a “consumer grade” experience to UC administrators and end-users.

Company Email: [email protected]

Address
60 Broad St. Suite 3502
New York, New York 10004
United States of America

Website
www.kurmi-software.com/en

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Kurmi Unified Provisioning

  Kurmi Unified Provisioning automates the day-to-day operations of your Unified Communications. Automation saves time and money and reduces the risk of human error. Kurmi reduces the time to provision a new user by up to 80%. Provisioning unified communications is fast, and one-click deprovisioning is even faster!

• Kurmi Unified Selfcare

  Empower your users. Unburden your support team. Delegate some operations to your end-users via self-provisioning and services activation, call forward management, password reset, phone remote control.

• Kurmi Migration Tool

  Easily migrate to your new collaboration environment. Our multiple built-in connectors solution can connect to Cisco, Alcatel-Lucent, Avaya or Microsoft servers and discover the resources to migrate to a new environment.

• Kurmi Service Provider Suite

  Kurmi is the only management platform for UCaaS infrastructure that can automate the entire lifecycle of a client: data collection, virtual machines deployment, setup configuration, and user management.

LogiSense, (booth 2312) a global leader in subscription and usage-based billing, will be offering live demonstrations of their next generation billing platform. The platform is designed to maximize revenue through a flexible product catalog, eliminating revenue leakage, configurable rating/mediation, improving back office efficiencies, and offers an API-first design for integration.

Address
278 Pinebush Road, Suite 102
Cambridge, Ontario N1T 1Z6
Canada

Website
www.logisense.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• LogiSense Billing Platform

  Subscription billing and usage rating platform.

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies.

Company Email: [email protected]

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• CXone

  NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations deliver exceptional experiences for customers and employees. Only the CXone platform unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

• Omnichannel Routing

  The NICE inContact CXone Omnichannel Routing suite empowers your agents to effectively interact with customers in any channel, enables you to deploy agents anytime, anywhere and implement routing and interactive voice response changes in hours—for maximum operational flexibility.

• Workforce Optimization

  CXone Workforce Optimization unlocks your team’s potential by inspiring self-improvement, amplifying quality management efforts, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership and accountability, and is fully integrated with CXone

• Analytics

  CXone Analytics provides you with relevant, consumable and actional data so you can make informed, data-driven decisions that will help you drive measurable improvements in operational productivity, customer satisfaction, and other strategic business goals

• Automation and AI (Artificial Intelligence)

  CXone Automation and Artificial Intelligence eliminates routine tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, your contact center agents can be allocated for higher-value and revenue-generating interactions.

We develop custom software solutions built on a committed end-to-end development cycle. Functioning as your extended team, we apply our technical knowledge and expertise to help you become the industry leader.

Address
First Central Tower, 360 Central Avenue, 8th Floor
St. Petersburg, Florida 33701
United States of America

Website
www.nix-united.com

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Systems Integration Services/Consulting/VAR

Products

• HDL300 system

  Hear how 8,192 virtual microphones provide true full-room pickup for virtually any mid-size room configuration. And the HDL300 systems bring you DIY simplicity, with easy installation, autocalibration and plug-and-play connectivity.

• Dual HDL300 system

  It takes just two microphone and speaker bars to bring true full-room pickup to large spaces. The Dual HDL300 system costs a fraction of traditional systems and, like the HDL300 system, works with your preferred UC&C application.

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The Company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations - in global industries that include healthcare, telecommunications, automotive, financial services, and retail - to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com.

Company Email: [email protected]

Address
1 Wayside Road
Burlington, Massachusetts 01803
United States of America

Website
www.nuance.com/omni-channel-customer-engagement.html

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Digital

  Virtual engagement, live engagement and proactive notifications

• Voice

  Conversational IVR, speech engines and dialogue

• Security

  Identification and verification, fraud prevention and anti-spoofing

• Analytics

  Customer engagement, application performance and agent performance management

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

About Pareteum (NASDAQ: TEUM) Millions of subscribers are connected around the world using Pareteum’s Global Cloud Platform for communications, improving experiences in their lives and businesses. Pareteum’s Global Cloud Platform unleashes the power of applications and mobility services, bringing secure, ubiquitous, scalable and seamlessly available voice, video, SMS, messaging, and data services for our customers, making worldwide communications facilities easily accessible to everyone. Serving enterprises, telecommunications infrastructure providers, communications service providers, early-stage innovators and developers, Pareteum envisions our world, each day, imagining what will be, and delivering now.

Company Email: [email protected]

Address
1185 Avenue of the Americas, 37th floor
New York, Ohio 10036
United States of America

Website
www.Pareteum.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)

Plenom manufactures solutions for the Modern Workplace to improve collaborations and the office environment. Busylights deliver presence information into the office so users avoid unnecessary interruptions. A built-ringer provides an alert so calls and IMs are not missed. Busylights are integrated with many Unified Communication platform like, Skype for Business, Jabber, RingCentral, Avaya, Fuze and others. Mobile Presence is an app that automatically changes the Skype for Business status to 'in-a-call' when talking on a cellular call so others know you busy.

Company Email: [email protected]

Address
7601 N. Federal Hwy, 210A
Boca Raton, Florida 33487
United States of America

Website
www.plenom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Busylight Alpha

  The kuando Busylight Alpha is a 3 in 1 solution delivering Presence, Ringer and Notification to open offices and call centers. Improves the office environment by avoiding interruptions and missed calls.

• Busylight Omega

  The kuando Busylight Omega is a 3 in 1 solution delivering Presence, Ringer and Notification to open offices and call centers. Improves the office environment by avoiding interruptions and missed calls.

• kuandoBOX

  The kuandoBOX connects to the phone and computer to update user’s “presence status” in Skype4B / Lync when talking on the desk phone, thus unifying their presence.

• Busylight Combi

  Connects your desk phone and headset. Does not require any UC platform. Provides in-a-call indicator and a do not disturb switch so you can concentrate without being interrupted.

Plivo is a cloud-based communications platform that enables businesses to connect, engage and interact with their customers. Plivo simplifies the notorious complexity of telecom by offering simple and enterprise grade building blocks, allowing customers to integrate phone calls, text messages and other communication functions into applications. Plivo's infrastructure handles billions of voice calls and messages every year from businesses around the world. Plivo headquarters are in San Francisco, CA.

Company Email: [email protected]

Address
201 Mission Street, Suite 230
San Francisco, California 94105
United States of America

Website
www.plivo.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• WebRTC

QuestBlue listens to client's specific needs and delivers high performance products through continuous innovation and operational excellence. Supply customers with infrastructure solutions, comprehensive product lines, and a guarantee of fast, friendly support. Providing unbeatable market rates, while being compatible with any SIP capable endpoint! They operate out of a fully redundant data center to ensure customers are provided consistent, reliable service.

Company Email: [email protected]

Address
1947 Evans Rd
Cary, North Carolina 27513
United States of America

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• SIP Trunks

  Unlimited channels, usage-based, pre-paid wholesale

• QuBePBX

  free downloadable or hosted PBX, running on real-time asterisk

• iFax.Pro

  fully independent virtual fax platform

Ribbon Communications has over two decades of leadership in real-time communications. Its world-class technology and intellectual property enables enterprises to adopt more collaborative and secure communications, improving employee productivity and customer engagement. Ribbon’s Session Border Controllers (SBCs) and Intelligent Edge devices transform enterprise networks from legacy environments to standards-based, secure IP architectures. The company’s Kandy Cloud offers a comprehensive set of embedded and unified communications services (CPaaS and UCaaS) to accelerate this transformation. Ribbon’s global partner community and support organization empowers enterprises to connect employees and customers from anywhere. ribboncommunications.com

Address
4 Technology Park Drive
Westford, Massachusetts 01886
United States of America

Website
ribboncommunications.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• WebRTC

Products

• Microsoft Teams Direct Routing

  Ribbon's Microsoft Certified SBCs enable secure SIP trunking access to Microsoft Teams and Skype for Business deployments.

• Kandy UCaaS and CPaaS

  Ribbon's Kandy Cloud provides robust unified communications, collaboration and contact center services as well as APIs and SDKs that make it easy to embed communications into applications and business processes.

• Session Border Controllers (SBC)

  Ribbon offers enterprises the most comprehensive portfolio of SBCs to enable secure communications. From low cost appliances for branch offices to scalable software solutions for enterprise data centers (public or private) that support tens of thousands of sessions - even under attack.

• Ribbon Protect

  Ribbon Protect provides enterprises with a machine learning, network behavioral analytics solution for their unified communications (UC) network and fraud management. Protect enables enterprises to accurately block toll fraud, Robo-dialers as well as disseminate security policies across network “enforcers” such as SBCs and firewalls.

Simplify and accelerate your business communications and business with the leading global cloud communication solution. Whether you have a single office, or many locations with individual hosted PBX, RingByName provides you tools to manage them all with ease.

Company Email: [email protected]

Address
6303 Blue Lagoon Drive
Suite 400
Miami, Florida 33126
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• RingByName Cloud-based PBX

  RingByName is a cloud business phone systems evolved. Our phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. The system can provide a hybrid solution to both office and contact centers of all sizes without costly licensing fees and system upgrades.

• RingByName Enterprise Hero Portal

  The RingByName Enterprise Hero Portal is a true single pane of glass interface allowing the enterprise to manage multi-tenant, multi-location deployments from a single interface. Due to its architecture, the system allows for the deployment of completely separate, self-encapsulated instances without the restrictions and limitations of many competing solutions. It allows for improved control, support, security, deployment, costing, analytics, and reduced potential for service disruption due to changes.

SendBird is a fully managed chat solution for enterprise mobile and web services. SendBird provides the necessary front-and back-end technology so you can launch a customized in-app messaging experience quickly, efficiently and at scale. Our product is flexible and integrates easily to provide user-to-user, user-to-business, and B2B communication inside any new or existing service. SendBird has powered in-app conversation for the world's leading companies, whose industries range from eCommerce and media to on-demand and banking. Our amazing customers include Reddit, Yahoo, Virgin Mobile and over 8,000 applications in the world.

Company Email: [email protected]

Address
107 S railroad Ave
San Mateo, California 94401
United States of America

Website
sendbird.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps

Products

• SendBird chat API

  A complete chat platform for your mobile apps and websites: Chat and Messaging SDKs and API, and a fully managed chat infrastructure.

Smooch connects any customer experience software to all the world's messaging channels for a more human customer experience. Smooch allows businesses and their customers to communicate through popular messaging channels like Facebook Messenger, WhatsApp, WeChat, Viber, Telegram, LINE, Twitter DM, SMS and RCS, in addition to the business’ website and mobile app. Smooch integrates with a business’ existing customer engagement software so businesses can maintain a single conversation with customers on whichever channels they prefer.

Address
5333 Avenue Casgrain
Montreal, Quebec H2T 1X3
Canada

Website
www.smooch.io

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps

With the voice revolution here, Speechmatics has used its decades of machine learning and research expertise to develop Automatic Speech Recognition (ASR), available in private or public clouds and securely on-premises. The technology can be used for real-time or pre-recorded audio and video files, pushing the boundaries of speech recognition innovation and supporting 74 languages. We’re continually developing new technology that can help customers across a variety of industries to accurately understand and transcribe spoken words, from call centres and financial enterprises to broadcast providers and beyond. Ultimately, putting speech back at the heart of communication.

Company Email: [email protected]

Address
Brookmount Court, Kirkwood Road
Cambridge, CB4 2QH
United Kingdom

Website
www.speechmatics.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Starfish is a leading software company providing communication management solutions for multi-vendor unified communication and contact center platforms for on-premise, cloud-based and hybrid environments. We provide solutions for automation, self-service, and monitoring of communication platforms including Avaya, Cisco, Genesys and Microsoft Skype for Business. Our solutions are tightly integrated with leading IT business applications including ITSM including ServiceNow, Identity Managers and HR systems. Starfish automates millions of transactions annually for many of the world’s largest enterprises and Fortune 500 companies. Our technology empowers these enterprises to become more agile and respond faster to dynamic conditions.

Company Email: [email protected]

Address
1200 US Highway 22
Bridgewater, New Jersey 08807
United States of America

Website
starfishassociates.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Starfish Provisioning Solution

  Auto-provision unified communication and contact center resources for multi-vendor communication platforms.

• Starfish Directory Solution

  Consolidate, synchronize and extend information between communication platforms and IT applications.

• Starfish Self Service Manager

  Self-service portals for users to configure and manage communication platform features.

• Starfish Resource Manager

  Monitor, Audit and Optimize Communication Resources.

• Starfish Migration Solution

  Migrate unified communication and contact center resources from legacy systems to new communication platforms.

Telnyx delivers voice, messaging and more for applications and next-generation communications companies. We're a communications platform that provides global carrier-grade services, maintaining an international, private IP network and granting its customers unprecedented control over their communications through its innovative portal and RESTful API. Telnyx products include programmatic call control, voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage for scalable, on-demand communications.

Company Email: [email protected]

Address
311 W. Superior St.
504
Chicago, Illinois 60654
United States of America

Website
telnyx.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications
• Text-based Messaging (email, IM)

thinQ offers complete control over every aspect of a business' inbound and outbound voice traffic. With an innovative Least Cost Routing (LCR) engine and the industry's only Toll-Free LCR, thinQ enables companies to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order both local and Toll-Free numbers and enable SMS/MMS, CNAM, LRN functionality, and more.

Company Email: [email protected]

Address
5420 Wade Park Blvd.
Suite 100
Raleigh, North Carolina 27607
United States of America

Website
www.thinq.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• thinQ Least Cost Routing (LCR)

  thinQ’s Least Cost Routing (LCR) cloud platform delivers high-quality call routing with optimal pricing.

• Twilio LCR Plugin

  Supercharge your Twilio Voice experience with thinQ’s powerful Least Cost Routing platform.

• thinQ Toll-Free LCR

  Our first-of-its-kind cloud solution offers control and pricing over toll-free calls.

• CNAM Database

  A flexible, more cost-efficient way to integrate caller ID data into your phone systems.

• thinQ Inbound & Outbound Voice

  Our cloud-based origination service gives you control over carriers for inbound and outbound calls.

Thrio is a groundbreaking one-stop AI powered complete CCaaS platform. Thrio Digital, Thrio Voice, and Thrio AI enables enterprises to lower costs, be more agile, and get to market faster. Agents are empowered to improve CX with Thrio’s AI-driven Situation Routing, journey management, and agent gamification. Organizations moving to or expanding cloud deployments can leverage Thrio’s secure, scalable, and reliable software as a complete solution or as an overlay on existing environments. Thrio creates enriched customer experiences, improves agent productivity, and enables enterprises to deploy new capabilities faster while updating seamlessly and without interruption.

Company Email: [email protected]

Address
5230 Las Virgenes Road, Suite 210
Calabasas, California 91302
United States of America

Website
www.thrio.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

TPx Communications is the premier managed services provider, redefining the way enterprises grow, compete and communicate. TPx’s unified communications, managed IT and security services, managed connectivity solutions and more all work together to “reach a higher state of connectedness” – with customers, employees, clients, suppliers, locations and applications. TPx can provide guaranteed performance wherever there’s a broadband connection, erasing the limitations of geography, incumbent providers and capital expenditure. Headquartered in Los Angeles, with major locations across the country. Visit us at booth 323. For more information, go to www.tpx.com.

Company Email: [email protected]

Address
515 S. Flower Street, 45th Floor
Los Angeles, California 90071
United States of America

Website
www.tpx.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services

Products

• UCx Unified Communications

  More than a business phone system, it’s a full UC solution hosted and managed by TPx n Call, chat, video conference, and start interactive online meetings from anywhere — desktop or mobile n Mix-and-match user bundles and add-ons n IP desk phones, cordless phones, and intercom/ paging devices available

• API Integration with UCx

  UCx Integrator creates a powerful connection between your UCx phone system and key applications, including CRMs and other business-critical systems. With UCx Integrator, an on-screen pop-up gives you immediate access to an inbound caller’s stored CRM information and lets you put it to instant use. UCx Integrator works with over 200 leading platforms like Salesforce, Zendesk, Quickbooks, and many more. If your platform isn't on the list of standard integrations, we support custom integration for almost all API capable applications. UCx Integrator can also integrate our best-in-class UCx phone service with the Skype for Business app. By bridging Skype for Business with your UCx desk phone, you’ll be able to place calls to anyone in the world, not just other Skype users.

• Contact Center

  UCx CCx product is a fully-featured Contact Center and call queueing service with the ability to support inbound and outbound dialing, call recording, audio call backs, real-time dashboards, analytics with customizable reports, true skills-based routing, and more.

• Managed Security

  n Firewalls, endpoints and backups n Patch management across all servers/workstations n Unified Threat Management (UTM) and threat protection service n 24/7/365 device monitoring by TPx’s own SOC n Anti-virus, anti-spam, web filtering application control n Two-factor authentication n Managed backup and disaster recovery solution, available on-premises and in the cloud n Server backup in case of failure; ransomware scanning

• SmartVoice SIP Trunking

  SmartVoice sends the voice traffic from your current phone system over the same connection you use for data, eliminating the need for separate access for voice. You’ll gain VoIP features such as bundled usage, extension dialing between sites, and support for remote users. Dynamic bandwidth allocation adjusts between voice and data as your employees’ calling patterns fluctuate.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Address
375 Beale Street, Suite 300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Twilio Flex

Vbrick offers the most scalable and secure enterprise video platform on the market. Their Rev solution enables organizations to easily and quickly adopt video across the enterprise. Organizations that adopt Vbrick can fulfill use cases across the spectrum, from CEO all hands meetings to team broadcasts to video streaming ‘office hours’ on the live streaming side, to innovative uses of recorded videos for sales and marketing, training and compliance, security, and user generated content – all with an ease and at a scale unprecedented in the industry.

Company Email: [email protected]

Address
607 Herndon Parkway, Ste. 300
Herndon, Virginia 20170
United States of America

Website
www.vbrick.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Vbrick Rev

  Cloud-based video content management system

• Vbrick Distributed Media Engine

  Component of Enterprise Content Delivery Network (eCDN)

Vision Point Systems is a Twilio Build Consulting Partner, with over 15 years of experience in IVR, Contact Center and custom communications application development. We modernize enterprise communications platforms by integrating business applications within the contact center, and specialize in Twilio Flex implementations.

Company Email: [email protected]

Address
3951 Pender Drive Suite 115
Fairfax, Virginia 22030
United States of America

Website
ses.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR

Address
307 Orchard City Dr. STE 206
Campbell, California 95008
United States of America

Website
www.voicebase.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

VoIP Innovations is a full-service global communications provider offering developers, businesses, enterprises, and carriers four areas of value: carrier services, programmable telco APIs (CPaaS), and a Showroom with ready to deploy partner solutions. With VoIP Innovations, customers are able to build solutions with advanced functionality like voice, WebRTC, and messaging, as well as lower costs on Toll-Free, fax, and global voice and SMS origination/termination. With 24/7 tech support, a customer oriented approach, and front and back end APIs, VoIP Innovations offers powerful advantages for creating and delivering global communications solutions.

Company Email: [email protected]

Address
8 Penn Center West
Suite 101
Pittsburgh, Pennsylvania 15276
United States of America

Website
voipinnovations.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• SIP Trunking Services
• WebRTC

Products

• VoIP Innovations BackOffice
• VoIP Innovations Showroom

Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact center and communications API solutions to improve how business gets done. True to our roots as a technology disruptor, we’ve embraced technology to transform how companies connect, collaborate and communicate to create better business outcomes. Vonage’s fully-integrated cloud communications platform built on a microservices-based architecture enables businesses to collaborate more productively and engage their customers more effectively using intelligent interactions across all channels, including messaging, chat, social media, video and voice.

Address
23 Main Street
Holmdel, New Jersey 07733
United States of America

Website
business.vonage.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

Products

• Vonage Business Cloud

  Vonage flagship, cloud-native platform, Vonage Business Cloud (VBC), is an all-in-one business communications solution for organizations of any size, featuring the latest advances in software design and cloud-based technologies, including micro-services, auto-scaling, infrastructure-as-code and machine learning. Designed and developed around a public cloud-based architecture, VBC leverages both unified communications and communications APIs to enable faster innovation and accelerate global expansion. This powerful combination makes VBC the only cloud-native platform that can integrate with tools for rich messaging, increased mobility, network optimization and video collaboration necessary to enable better business outcomes and more meaningful customer interactions. VBC users can leverage VonageFlow, a proprietary workstream collaboration solution, for team messaging, file sharing, SMS and voice, available across any device, and can integrate directly with the capabilities of Business Inbox, including social messaging via Facebook, available in beta. VBC's social messaging capabilities allow customers to reply to messages sent via social platforms through all applications of their Vonage service, enabling businesses to respond to customers faster and organizing customer requests in one unified inbox for better customer interactions.Unlike most workstream collaboration solutions, VonageFlow is a fully-integrated solution enabled by the cloud-based architecture of the VBC platform. With VonageFlow, users enjoy seamless interoperability across VBC's mobile app, new desktop app and upgraded web app.

• Messages and Dispatch API

  The Nexmo Messages and Dispatch APIs provide brands with a plethora of messaging channels to interact with their customers and provide developers with an easy interface that abstracts the complexities of having to manage separate APIs for each channel. The APIs Simplify how brands deliver customer messages across a variety of channels. These APIs are Vonage’s next evolution of its messaging offering, built around simplicity. By integrating the Messages API into solutions, users gain access to an array of messaging channels — such as WhatsApp, Facebook Messenger, Viber, MMS and SMS — all with a single API. The Dispatch API allows brands to send messages via a customized flow that supports a fallback mechanism to other channels when the first message sent fails to reach the recipient. With the onset of users quickly adopting social chat applications, there existed an opportunity for brands to think beyond SMS and deliver messages based on their customers’ preferences. Messages and Dispatch APIs represent a comprehensive messaging solution to capture the impactfulness of rich media, while ensuring messages reach the end customer.

• Voice API

  Integrated with Vonage’s carrier-grade network, which terminates 15 billion minutes of global voice traffic annually to landline and mobile phones, the Nexmo Voice API provides a higher quality programmable voice experience than what is competitively available in the market today. Based on flexible and open standards, the Nexmo Voice API allows developers to easily add capabilities like conferencing, call recording and call control to a company's workflow, backed by the quality, strength and reliability of the Vonage network. The Nexmo Voice API offers a collection of new, notable features including: Call Control: call transfer, hold and playback audio can be added to a live call Conferencing: muting, ear muffing and notifications for all simple and moderated conference calls Call Recording: record inbound calls, record individual call legs in a group call, store recordings locally or off-premise Text-to-Speech: send text-to-speech messages and prompt users for responses Programmability: the Nexmo Call Control Object manages the call flow using a developer-friendly API The Nexmo Voice API allows you to effortlessly create modern voice capabilities with open, agile and globally scalable architectures, enabling customized communications solutions to enrich customer conversations and deepen customer relationships.

• NewVoiceMedia

  NewVoiceMedia, a Vonage Company, delivers a cloud contact center and inside sales solution that is distinguished by its unique, CRM-focused, go to market approach. As businesses adopt CRM tools such as Salesforce to improve customer engagement and to drive digital transformation, NewVoiceMedia’s cloud contact center solutions offer a superior, integrated experience with leading CRMs, particularly in the form of better, real-time, omnichannel interactions across chat, voice and SMS, as well as more robust analytics and data capture. NewVoiceMedia has a geo-redundant, fully cloud-architected platform that is highly customizable and provides services to customers in more than 60 countries.

Voximplant is a cloud communications platform that empowers businesses and developers to accelerate real-time voice, video and messaging solutions development worldwide. The company provides innovative real-time communication tools with full control over voice, video and messaging. Its multifunctional serverless platform easily enables developers to build scalable applications faster and at lower costs. Voximplant solutions lead businesses to disrupt the current status quo and automate communication with customers to improve collaboration and increase customer experience.

Company Email: [email protected]

Address
2225 East Bayshore Road
Palo Alto, California 94303-3220
United States of America

Website
voximplant.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• WebRTC

Products

• Lead Process Automation

  Automate the processing of inbound requests to boost your conversion rate. From a request for maintenance and a medical appointment to a test drive, the system handles 100% of online requests within three minutes from submission, automatically connects the manager to a potential customer after verification, and grows sales due to minimum reaction time and full control over communication.

• Cloud Call Center

  Work with the most cost-effective agents internationally with cloud call center from Voximplant. A tailor-made solution for fast upscaling without CAPEX, it can be enhanced with VoIP calls from websites and mobile apps, saving up to 90% of toll-free phone numbers and traffic costs. Option to integrate Smart IVR powered by speech recognition and synthesis for handling 60% of requests.

• Dialogflow Connector

  Automated call processing powered by AI enhances your customer experience and reduces your call center operation costs by up to 30%. The connector is a flexible solution for telephony integration with Dialogflow, a natural language processing service by Google. It promises fast and hassle-free deployment for both contemporary and legacy telephony systems.

• Smartcalls

  Smartcalls is a solution for outbound and inbound call automation. It creates personalized outbound call campaigns without technical skills, reducing operational costs three-fold. Embedded smart IVR wizard enables automatic processing of incoming calls to increase call center productivity up to 60% and enhance customer experience.

• Unified Communications

  Voximplant enables fast and easy embedding of unified communications into web and mobile apps. Save months of time-to-market and thousands of dollars that would have been spent on building expensive infrastructure, and integrate voice and video calls and conferences, instant messaging, screen sharing, and calls to/from phone network or SIP endpoints instantaneously.

Voyant is a cloud-based provider of business communication services offering a portfolio of communication services and API-based CPaaS services including SIP Trunking, Unified Communications, Messaging, Faxing and SD-WAN data services. As one of the only business communication service providers operating a nationwide tier 1 local voice network, Voyant has over 9,700 on-net rate centers reaching nearly 90% of the U.S. population. For channel partners, Voyant delivers a self-service partner portal that allows partners to provision service, configure devices and manage their account. Voyant is a GTCR company.

Company Email: [email protected]

Address
3905 Annapolis Lane, Suite 195
Plymouth, Minnesota 55447
United States of America

Website
www.voyant.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps

Products

• SIP Trunking

  Recognized as one of the largest SIP Trunking providers in North America, Voyant SIP Trunking offers high quality, low cost Tier 1 voice services that are easy and fast to deploy. SIMPLE SERVICE: Instantly connect your VoIP infrastructure to the Voyant network via TDM or SIP Trunks plus procure new phone numbers or port existing numbers with ease. UNLIMITED CALL CAPACITY: Automatically scale SIP trunks up or down with your call volume as needed and only pay for what you use. Most calls originate and terminate “on-net” delivering superior voice quality — 99.999% uptime and 97% Network Effectiveness Ratio (NER). CUT OUT THE MIDDLEMAN: Buy services directly from Voyant at a cost basis typically reserved for service providers.

• UCaaS

  Cloud-based unified communications giving your business on-the-go availability on any device. STAY CONNECTED ANYWHERE: Our simple-to-navigate, inclusive communications solution keeps you connected to your customers and streamlines your work day. PROMOTES TEAMWORK: UCaaS encourages employee collaboration by integrating all your company’s messages, chat, fax, conferencing, contact centers and other business apps in one platform. MULTI-DEVICE SUPPORT: Communicate from anywhere with support for multiple devices — your desk phone, web browser or smartphone app — all with the same phone number at no additional charge.

• Fax

  Secure, dependable and cost-effective document faxing from anywhere. ALWAYS SECURE: Voyant Fax meets stringent HIPAA compliance standards. Our APIs support T.38 real-time FoIO (128 bit) encryption protocol via sipper TLS. DEVELOPER-FRIENDLY API: Our customers have found our APIs to be effortless to use and easy to develop their faxing applications. We provide clear and current setup instructions, and we offer an open-source first party and community-contributed client libraries to quickly get you started. NO HARDWARE NEEDED: Send and receive faxes via a web browser and an Internet connection. If using a fax machine, ATA hardware is available to connect to the Internet. FREE STORAGE: Up to six months of storage at no cost. NO BUSY SIGNALS: Faxes are queued to prevent busy signals.

• Messaging

  REST-based SMS and MMS services enabling your business to send and receive messages with your customers. FLEXIBLE OPTIONS: One-way and two-way SMS and MMS services. NATIONWIDE PHONE NUMBERS: Local or toll free numbers. SPAM CONTROL: Protect your end users from unwanted messages and costs.

• SD-WAN

  Connect directly to the Voyant voice network via Managed SD-WAN, which helps businesses manage voice and data services. COST SAVINGS: Two or more broadband Internet connections replace or enhance traditional network technologies such as MPLS based Ethernet or T1 services. MAXIMIZE UTILIZATION: Aggregate bandwidth across available broadband connections for outstanding performance and maximum efficiency. IMPROVED SECURITY: Intelligent VPN tunnels provide secure connectivity back to other SD-WAN locations or other network topologies. APPLICATION AWARE QoS: Each of your broadband connections will be continuously monitored in real-time. We utilize advanced application-aware network routing and packet duplication to optimize QoS sensitive traffic performance.

Arkadin, an NTT Communications company, is one of the world’s fastest growing Cloud Communications providers. We offer a wide range of solutions including Unified Communications--delivered via Microsoft Teams and Cisco WebEx Teams--and Virtual Events. These solutions are delivered in the Cloud for fast, scalable, global deployment. Arkadin’s mission is to lead companies to increased growth and success by delivering positive collaboration experiences.

Address
5 Concourse Pkwy
Suite 1600
ATLANTA, Georgia 30338
United States of America

Website
www.arkadin.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Organizations who value the power of visual communications, trust AVI to enable people and teams to communicate their critical ideas. AVI technologies accelerate decision making, improve human interactions and create immersive digital experiences

Company Email: [email protected]

Address
9675 W. 76th St.
Suite 130
Eden Prairie, Minnesota 55344
United States of America

Website
www.avisystems.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Unified Collaboration

  AVI brings together voice, video, collaboration, room systems, work products and files to maximize adoption

• Digital Media

  AVI offers digital streaming, digital signage and digital workflows to help our customers communicate their message and brand.

• Enterprise Consulting

  AVI offers strategic planning based on Use Cases and Workflows rather than hardware and buzzwords

• Managed Services

  AVI offers a comprehensive array of Day 2 services designed to offer our customer peace of mind

• AVI Insight

  The industry’s first multi-platform, multi-vendor, real-time monitoring and reporting system.

Address
3059 Premiere Pkwy
Suite 400
Duluth, Georgia 30097
United States of America

Website
www.barco.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• ClickShare
• WePresent
• Overture
• weConnect

BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting. Thousands of companies from growing businesses to Fortune 500 leaders use BlueJeans every day for video, audio and web conferencing meetings and large interactive events, so people can work productively where and how they want. For more information, visit www.bluejeans.com.

Address
516 Clyde Avenue
Mountain View, California 94043
United States of America

Website
www.bluejeans.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• BlueJeans Meetings

  BlueJeans Meetings provide easy to use, enterprise-grade video meetings with crystal clear audio powered by Dolby Voice®. With your everyday collaboration and calendaring tools integrated with BlueJeans, meeting organizers and attendees can easily communicate as if they were meeting in person.

• BlueJeans Rooms

  BlueJeans Rooms transform any room into an easy-to-use video meeting room requiring little to no end-user training and effortless IT management, while increasing workforce collaboration.

• BlueJeans Events

  BlueJeans Events provides a simple, reliable, and collaborative experience for both organizers and attendees, enabling live interactive events like town hall meetings, all hands events, and webinars.

• BlueJeans Gateway for Microsoft Teams

  BlueJeans Gateway for Microsoft Teams is the cloud video interop solution that lets you unleash the full power of Teams by connecting people in productive meetings. Certified for Teams, BlueJeans’ interoperable Gateway provides calendar integration and one-touch join for existing room systems, including Polycom, Cisco, LifeSize, and more.

ClearOne’s easy-to-use, affordable conferencing, collaboration, and streaming solutions deliver an unequaled user experience with unprecedented levels of functionality, reliability, and scalability.

Address
5225 Wiley Post Way Suite 500
Salt Lake City, Utah 84116
United States of America

Website
www.clearone.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Beamforming Mic Array Ceiling Tile (BMA CT)

  The BMA CT is a patented ceiling tile beamforming mic array that blends in perfectly with today's drop ceilings.

• COLLABORATE Versa Pro 150

  Integration-ready Pro-AV meeting room system for COLLABORATE Space, Skype® for Business, Zoom, WebEx, GoToMeeting and Spontania to enrich the BYOD experience.

• COLLABORATE® Space

  Connect hundreds of users in a persistent space unifying messaging, calling and meetings for cloud collaboration.

• UNITE® 50 Camera

  Combine 120 degree field-of-view and digital zoom with your own choice of mic and speaker to enjoy an exceptional collaboration experience.

• UNITE® 150 PTZ Camera

  Professional-grade USB PTZ camera for web-conferencing, UC applications and more.

Compunetix is the leading developer of converged VoIP, voice, video and data collaboration and conferencing applications for service providers, government and corporate enterprise markets. The Sonexis enterprise solutions include ConferenceManager™2, Summit Olympus™ and EVERGREEN™ platforms as well as the Video Call Center™ and ConnectNow™ applications for scalable group communications. Combined with world-class support and innovative professional services, Compunetix delivers the right solution, every time.

Company Email: [email protected]

Address
2420 Mosside Blvd
Monroeville, Pennsylvania 15146
United States of America

Website
www.compunetix.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Products

• ConferenceManager™2

  ConferenceManager2 is the in-house audio conferencing platform that sets new standards for security and ease of use. Designed to work within existing voice and data networks and available with a fully integrated Web conferencing option — ConferenceManager2 has been deployed by hundreds of leading organizations worldwide with minimal cost, effort, or administration.

• ConnectNow™

  ConnectNow aims to simplify and energize group communications across today's interconnected IP world by offering a consistent and powerful interface for connecting and collaborating. This easy-to-master interface is accessible on your desktop, your smart device, or anyplace via a modern browser and internet connection. Share your ideas, opinions, voice, and your desktop. It only takes a click.

• Summit Olympus®

  Beginning as the vision of our expert engineers, the Summit Olympus® has evolved into a landmark voice conferencing platform in the Compunetix product line. The Summit Olympus features unprecedented scale with up to 5,120 ports of HD or SD audio conferencing in a single shelf while maintaining the rich feature functionality, high voice quality, and accessibility of CONTEX® system software.

• EVERGREEN™

  The EVERGREEN family of Multipoint Conferencing Units (MCUs) has been carefully cultivated to fulfill the diverse video needs of enterprise users, Conferencing Service Providers (CSPs), and government agencies. With high quality video, optimized scalability, versatile endpoint interconnectivity, and enhanced security, EVERGREEN delivers a solution rooted in strength and built for quality.

• Video Call Center™

  The Compunetix Video Call Center is a web-based transfer solution built with dynamic WebRTC technologies. The reliable, customizable, and intuitive solution lets users take the leap into the next generation of high-quality remote video communications. Its easy-to-use video interfaces streamline communication and simplify the experience for all users.

At Crestron, we deliver a smart building ecosystem of technologies that are easy to manage, monitor, and control, including Crestron Flex UC and network video, audio, and control solutions. Crestron empowers you to work efficiently and effectively throughout the work day, worrying about your job and not the technology.

Address
15 Volvo Drive
Rockleigh, New Jersey 07647
United States of America

Website
www.crestron.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• Crestron Flex P100 Series Voice-over-IP desk phone

  The Crestron Flex P100 is an advanced voice-over-IP desk phone that integrates seamlessly with your existing infrastructure. It takes a new approach to the notoriously complex and disjointed world of telephony, taking advantage of the Crestron platform to bring Skype for Business and Microsoft Teams software functionality to every individual workspace.

• Crestron Flex M100 Series Tabletop conferencing system

  The Crestron Flex M100 is the core of modern meeting spaces. It provides everything you need to instantly and securely call, present, and videoconference using any application or dedicated Microsoft Teams™, Skype® for Business, or Zoom Rooms™ variant. Simply plug in your laptop or connect wirelessly from your laptop or smart device. You’re in business.

• Crestron Flex B100 Series Wall-mount smart soundbar

  Designed for use with Microsoft Teams™, Skype® for Business, and Zoom Rooms™ software, the Crestron Flex B100 is a front of room solution in a wallmount soundbar form factor. With a stunning practical design and world-class audio quality, Crestron Flex B100 delights the user with crystal clear speech during calls and stellar microphone coverage. An integrated, 4K high-definition camera provides auto-zoom, people-counting, and lifelike image quality to deliver nothing less than the best possible video conferencing experience.

• Crestron Flex C100 Series Flexible, integrated UC kit

  The Crestron Flex C100 Series provides the flexibility to build your perfect space and still deliver a flawless meeting experience. It includes everything you need to successfully integrate with your existing room design. As Crestron’s flagship integrated UC product, the Crestron Flex C100 Series brings touch control to the enterprise with a rock-solid wired connection, industry leading security, and amazing mounting flexibility.

Dialpad’s mission is to make business communications great. Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad’s product suite covers the full range of modern business communications needs with Dialpad, UberConference and Call Center solutions all powered by VoiceAI. Today more than 55,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google G Suite and Microsoft Office 365 to collaborate and be more productive.

Company Email: [email protected]

Address
100 CALIFORNIA ST #500
DIALPAD INC
SAN FRANCISCO, California 94111
United States of America

Website
dialpad.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Dialpad Talk

  Dialpad Talk is the cloud based, AI-powered business phone system that supports voice, video, and messages all from your existing devices.

• Dialpad Support

  With Dialpad Support, learn from your customer calls and deliver one of a kind service with an AI-powered inbound call center platform.

• Dialpad Sell

  Dialpad Sell helps your reps close more deals using AI technology to provide competitive intelligence and coaching in real-time.

• Uberconference

  No pins, no downloads, no problems. It’s time to start liking online meetings again with a web conferencing software that connects teams all across the globe.

• Voice AI

  Dialpad VoiceAI lets you capture and learn from conversations so you can make smarter business decisions.

We really love meetings, getting together and making things happen. Evoko are Swedish, design-driven innovators dedicated to making professional gatherings smoother, more cost-efficient and stylish. We aspire to give you the tools to make every meeting magnificent. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. The original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution.

Company Email: [email protected]

Address
100 Mechanic st Suite 2
Doylestown, Pennsylvania 18901
United States of America

Website
www.evoko.se

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Video: Desktop
• Video: Mobile
• A/V Meeting Room Technologies

Products

• EVOKO LISO

  Once again, we are proud to revolutionize the way you meet. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. This was the original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Now we are launching the next generation room booking system: Evoko Liso. Even brighter and lovelier to look at, believe it or not. With the same mission as ever – making sure all your meeting rooms are being used in a truly effective way.

• EVOKO PUSCO

  Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution – Evoko Pusco. All you have to do is plug in two cables and you are good to go!

• EVOKO GROUPIE

  Evoko Groupie is a portable wide-angle illumination lens that you can attach to any device making a video conference call so much easier. It sticks easily on the existing camera, enlarging and brightening up the field of view. Making everyone in the meeting clearly visible. Small, enlightening, sharp. Evoko Groupie has won many awards for both design and functionality, we agree it’s pretty special!

• EVOKO MINTO

  Say hello to the most important participant in your future meetings and try our new conference phone. Say goodbye to background noise, distractions and comments that can’t be heard. Evoko Minto is an intelligent, wireless conference phone that’s really easy to work with and super stylish. The Minto has a remarkable ability to hear what’s important and what isn’t, all thanks to a unique sound technology. Ready for use with your mobile phone, tablet or laptop, fast tracking you to the core of the meeting. Getting the message through to everyone — wherever you are.

• EVOKO HOME

  See the full meeting room schedule at a glance with Evoko Overview screen in Evoko Home.

Every day, millions around the world have their experiences enhanced by Extron AV signal processing, distribution, and control. Our advanced technologies create better looking images and higher quality sound systems that are easier to control and work more reliably. Our world-class engineering and manufacturing facilities enable us to develop industry leading AV technologies. We will be demonstrating solutions including our TeamWork and ShareLink collaboration systems, Room Scheduling simplified room booking, and TouchLink touchpanels. We will also show how we have teamed up with Zoom, Logitech, Dolby, and Cisco we expand collaboration and conferencing capabilities for end users.

Company Email: [email protected]

Address
1025 E. Ball Road
Anaheim, California 92805
United States of America

Website
www.extron.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• ShareLink Pro 1000 Wired and Wireless Collaboration Gateway

  The new Extron ShareLink Pro 1000 is our next generation Wireless and Wired Collaboration Gateway that enables anyone to present content from their computers, tablets, or smartphones onto a display for easy collaboration. It features advanced technology that supports simultaneous display of up to four devices, including an HDMI-connected device.

• Extron Room Scheduling

  We have simplified the room booking experience with Extron Room Scheduling and our new TLS Series scheduling panels. This system connects directly to Microsoft Exchange, Office 365, Google Calendar and other calendar services. Users can reserve rooms with a couple taps on the panel or from their mobile device.

• TeamWork

  Extron TeamWork® Systems are complete collaboration systems for multiple wired or wireless sources. TeamWork systems include Extron Show Me® cables, a switcher, a system controller, an optional enclosure, cables and accessories. Each custom system can be created to meet your exact needs using the online TeamWork System Builder. TeamWork is designed for ease of installation with virtually any furniture system, new or currently in use. Optional enclosures and mounting hardware are available to facilitate different collaboration table or work surface designs. TeamWork Systems are ideal for corporate and education applications that require a reliable, easy-to-use collaboration system that adapts to evolving collaboration needs.

• SB 33A Adjustable Width Sound Bar

  The SB 33 A, the industry's first Adjustable Width Sound Bar, is a flexible solution for enhancing the audio experience in collaboration spaces. Featuring an adjustable-width design, our new sound bar can be customized to precisely match the width of the display, offering a high performance solution that looks great in any space. The SB 33 A accomodates most USB webcams, while options are available to mount a PTZ camera or have no camera at all. Energy Star With an ENERGY STAR® qualified amplifier and carefully optimized drivers, the SB 33 A is well suited for small to medium size spaces that require exceptional speech intelligibility and high quality reproduction of program audio. A variety of mounting and camera options are available, providing an adaptable audio solution for today's collaboration spaces.

Fontel, Inc. is a specialty wholesale distributor of voice, video, and data communication products, specializing in peripheral end-point devices. Fontel is committed to offering a high quality, yet competitively priced, portfolio of voice, video, and data products to dealers, resellers, and installers of voice, video, and data communication systems. Fontel’s staff provides exceptional service and support, allowing customers to offer efficient and timely service to their end-user accounts.

Company Email: [email protected]

Address
804 E St
Aurora, Nebraska 68818
United States of America

Website
www.fontel.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Voice Communication Products

  Jabra Headsets, Plantronics Headsets, Sennheiser Headsets, BlueParrott Headsets, Yamaha UC Mic/Speaker Systems, Polycom VoIP Phones and Conferencing Phones, Konftel VoIP Corded and Wireless Conferencing Phones, Yealink VoIP Phones and Conferencing Phones, Konftel Conference Phones

• Video Communication Products

  VDO360 USB Camera’s, Huddly USB Cameras, Telycam Cameras

• Data Communication Products

  Hyperline Wire and Cable, Hyperline Premise Equipment, Hyperline Fiber Cable and Equipment, ICC Wire and Cable, ICC Premise Equipment

• Cloud Based Video Conferencing

  Easymeeting is a cloudbased video conferencing service that makes joining an online meeting easy from any device

• Other Product lines

  Plenom Presence Based, EnGenius Cordless Phone System, ITWLinx Power Protection Products, MinuteMan Power Production Products

Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney. For more information, visit www.fuze.com.

Company Email: [email protected]

Address
2 Copley Place
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Text-based Messaging (email, IM)

Products

• Fuze Platform

A recognized market leader in Unified Communications & Collaboration, LogMeIn has a broad portfolio of products that create simpler, more intelligent ways for people to meet, connect, market, sell and train, to deepen relationships and drive better outcomes. These include award-winning products such as GoToMeeting, GoToWebinar, join.me, Grasshopper, and Jive. LogMeIn’s combined communication and collaboration products support over 25 million users, with over 900 million conferencing minutes a month contributing to over 7 million meetings per month, and 17 billion voice minutes per year.

Address
320 Summer St
Boston, Massachusetts 02210
United States of America

Website
www.goto.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

HP Inc. creates technology that makes life better for everyone everywhere — every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, meeting room solutions, mobile devices and services, we engineer experiences that amaze.

Address
1501 Page Mill Rd
Palo Alto, California 94304
United States of America

Website
www.hp.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• HP Elite Slice G2 for Microsoft Teams Rooms

  A fully integrated meeting room solution built for Microsoft Teams Rooms

• HP Elite Slice G2 - Audio Ready for Microsoft Teams Rooms

  Microsoft Teams Rooms system designed for seamless integration with 3rd party AV equipment.

• HP Elite Slice G2 for Zoom Rooms

  A fully integrated meeting room solution built for Zoom Rooms

• HP Elite Slice G2 - Audio Ready for Zoom Rooms

  Microsoft Teams Rooms system designed for seamless integration with 3rd party AV equipment.

IBM Watson Media solutions enable you to infuse AI throughout your video library or media workflow - unearthing opportunities to improve monetization, viewer engagement, content performance, ad revenues, and more.

Address
1 New Orchard Rd
Armonk, New York 10504
United States of America

Website
video.ibm.com

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Cloud-based Services

Impact Technologies solves complex problems through intelligent, creative application of technology. Our innovative solutions deliver easy-to-use, easy-to-understand approaches to solve today’s complex challenges. Traffic Analyst minimizes the effort and cost of operating voice networks. OnTraQ Plus maximizes contact center performance by empowering staff to tailor desktops and analytics to their workflows and personal style. DAKS streamlines operational workflows with mission-critical collaboration and multi-modal notification.

Company Email: [email protected]

Address
16253 Swingley Ridge Road
Suite 350
Chesterfield, Missouri 63017
United States of America

Website
www.impacttech.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• Traffic Analyst

  Voice network management does not have to be complicated and time-consuming. By providing complete voice network visibility, Traffic Analyst’s full life cycle capacity assurance and deep call forensics tools eliminate surprises and provide answers to questions you cannot answer now for your TDM, SIP and hybrid networks. It starts with helping our clients elevate Total Caller Experience with visibility across the four links of a call. If any of these (transport, setup, conversation, termination) have problems, the call fails. In addition, Traffic Analyst offers simplified voice administration with 24x365 visibility and proactive monitoring of your network to optimize network capacity, highlight fraud, uncover idle assets and track DID and non-DID number inventory.

• OnTraQ Plus

  OnTraQ Plus gives your call center management and agents visibility and insight into the key metrics you need to keep your call centers running at a high level of performance. OnTraQ Plus’s Supervisor Client and Agent Desktop provide real-time, user-configurable displays so your team sees the information when they need it, in their preferred layout. Additionally, supervisors can leverage standard reports or customize reports with point-and-click report definition, follow complete life of call reporting including for agents’ 2nd lines, view agent activity logs and enjoy a single view of all call centers in a single view. The Agent Desktop’s intuitive browser puts real-time incoming call details, team status, messaging, call control, customer journey and work state management right at the agents’ fingertips. Agents intelligently answer calls, engage needed resources via call, chat or email and toggle quickly between supervisor-configurable states with a click of the mouse.

• DAKS

  Embedding automated communication and collaboration activities into your business workflows minimizes the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. Impact offers DAKS to connect your operational support systems with your people – using the channels, modalities and devices you use to communicate, collaborate and safeguard your assets. As a high-performance, high-availability CEBP platform, DAKS enables a wide range of automated communication and collaboration tasks including broadcasts, emergency response conferences, routine scheduled and ad hoc conferences, announcement services, personal and group calling, advanced e-mail and text services, location services and more.

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is a smooth way to save time, money and contribute to a more sustainable world. Crystal clear audio and a sharp video image are essential for efficient meetings, this is why we only focus on cutting-edge technology. Our audio technology OmniSound® is built into all Konftel Conference phones and devices, sold globally under the Konftel brand and our headquarter is based in Sweden.

Company Email: [email protected]

Address
Dobelnsgatan 19
Umeå, 903 30
Sweden

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel C50300IPx Hybrid

  Shine together. Exceptional video conferences. Konftel C50300IPx Hybrid is a flexible premium video collaboration solution for medium and large meeting rooms. Fantastic PTZ camera, conference phone with OmniSound® and Konftel OCC Hub with HDMI for screen connection. Hybrid conferencing: combine meeting apps on your computer with telephone calls via SIP.

• Konftel C20Ego

  Huddle Room Video. Convenience in a box. Konftel C20Ego is the perfect video collaboration solution for small huddle rooms, combining the Konftel Cam20 4K conference camera and the brilliant Konftel Ego speakerphone with OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s HDMI screen to the collaboration app on your laptop.

• Konftel 300Wx

  Absolute Freedom. The Konftel 300Wx wireless conference phone allows you to hold meetings wherever is convenient for you – without worrying about network and power outlets. The wireless DECT technology is both reliable and secure. Choose a base station to suit your company’s telephony environment, SIP or analog, or connect to an installed DECT system. The rechargeable battery gives you up to 60 hours of talk time.

• Konftel 300IPx

  The Art of Easiness. One click is all it takes to start or join a meeting. Conference calls are easier than ever with the Konftel 300IPx and Konftel Unite mobile app. This versatile IP conference phone is ideal in any room right up to large auditoriums. It has a USB port and works perfectly with Skype for Business, Cisco, Avaya and other meeting tools. Konftel’s patented OmniSound® technology delivers crystal-clear, natural HD audio.

• Konftel 800

  True Conference delight. The next generation IP conference phone, with OmniSound audio, mobile app integration and daisy chain connection.

LoopUp is a premium remote meetings solution that makes it easier for professionals to collaborate in real time. Our simple interface guides users through an intuitive experience – no training required. We focus on delivering a reliable, high quality audio and visual experience on every call. Hosts can always see ‘who just joined’ and ‘who’s speaking’, overcoming the security flaws that are inherent to dial-in conference calls. Whether you’re creating a first impression or negotiating a multi-party deal, making everyday decisions or connecting with colleagues around the globe, LoopUp keeps you focused on business, not the meeting.

Company Email: [email protected]

Address
282 2nd Street, Suite 200
San Francisco, California 94105
United States of America

Website
loopup.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps

Products

• LoopUp

  LoopUp is a premium remote meetings solution that makes it easier to collaborate in real time. Streamlined and intuitive, LoopUp anticipates the needs of business users, while delivering the quality, security and reliability required in the enterprise.

MXL is a leading manufacturer of professional communications hardware for meeting rooms, web conferencing, and huddle rooms. MXL's award winning AC-Series USB microphones are renown for providing crystal-clear speech intelligibility and user-focused design. For more information, visit www.mxlmics.com. MXL Microphones is a division of Marshall Electronics, Inc., headquarters in Torrance, California. For more information, visit www.marshall-usa.com.

Company Email: [email protected]

Address
20608 Madrona Ave
Torrance, California 90503
United States of America

Website
www.mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• MXL AC-360-Z

  The MXL AC-360-z is a web conferencing microphone that is designed for use in corporate communication settings like group web conferencing rooms, huddle rooms, meeting rooms, and more.

• MXL AC-404-Z

  The MXL AC-404-Z capture 180° of crystal-clear audio in a 25-ft. radius, delivered through simple USB plug-and-play connectivity.

NetSfere is world’s leading omnichannel mobile messaging service from Infinite Convergence Solutions that enables enterprises and brands to communicate and collaborate with their entire ecosystem of customers, employees, partners and clients globally via text, voice, video and other multi-media across multiple channels of choice - anytime, anywhere. NetSfere not only provides superior cost-effective, industry-compliant secure messaging platform, but also help enterprises to foster customer loyalty and engagement to grow their business and maximize ROI.

Company Email: [email protected]

Address
3231 N. Wilke Rd
Arlington Heights, Illinois 60004
United States of America

Website
www.netsfere.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Video: Mobile
• Text-based Messaging (email, IM)

Products

• NetSfere

  Secure Enterprise Messaging Service

• Enterprise Messaging Service (EMS)

  Business to Consumer( Application to Person) Omnichannel messaging platform

Visit booth 1732 to learn about a groundbreaking new audio conferencing capability from our Microphone Mist™ technology, as well as new integrations with Zoom Rooms, Intel Unite® and more. And, of course you can hear a demo of our HDL300 system. Our customer base is growing fast thanks to our disruptive approach and our success in creating simple solutions that make working together easy, whether everyone’s in the same room or spread around the world.

Address
1301 401 9th Avenue SW
Calgary, Alberta T2P 3C5
Canada

Website
www.nureva.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

Products

• HDL300 system

  Hear how 8,192 virtual microphones provide true full-room pickup for virtually any mid-size room configuration. And the HDL300 systems bring you DIY simplicity, with easy installation, autocalibration and plug-and-play connectivity.

• Dual HDL300 system

  It takes just two microphone and speaker bars to bring true full-room pickup to large spaces. The Dual HDL300 system costs a fraction of traditional systems and, like the HDL300 system, works with your preferred UC&C application.

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

At PGi we pride ourselves on being collaboration & communication solution experts with 27 years as industry leaders. From a powerful, intuitively designed collaboration platform to our team of experienced and committed service technicians, PGi's expansive portfolio of communication solutions powers the intelligent enterprise of today. We enable organizations to connect, communicate and collaborate every time, everywhere. That’s what PGi’s flagship collaboration product, GlobalMeet® is all about - arming companies with the seamless, universal tools they need to unleash collaboration and creativity.

Address
2300 Lakeview Parkway, Suite 400
Alpharetta, Georgia 30009
United States of America

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• A/V Meeting Room Technologies

Products

• GlobalMeet®

  From small teams to large enterprises, GlobalMeet® offers robust solutions for meetings, events and team collaboration.

Simplify and accelerate your business communications and business with the leading global cloud communication solution. Whether you have a single office, or many locations with individual hosted PBX, RingByName provides you tools to manage them all with ease.

Company Email: [email protected]

Address
6303 Blue Lagoon Drive
Suite 400
Miami, Florida 33126
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• RingByName Cloud-based PBX

  RingByName is a cloud business phone systems evolved. Our phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. The system can provide a hybrid solution to both office and contact centers of all sizes without costly licensing fees and system upgrades.

• RingByName Enterprise Hero Portal

  The RingByName Enterprise Hero Portal is a true single pane of glass interface allowing the enterprise to manage multi-tenant, multi-location deployments from a single interface. Due to its architecture, the system allows for the deployment of completely separate, self-encapsulated instances without the restrictions and limitations of many competing solutions. It allows for improved control, support, security, deployment, costing, analytics, and reduced potential for service disruption due to changes.

SendBird is a fully managed chat solution for enterprise mobile and web services. SendBird provides the necessary front-and back-end technology so you can launch a customized in-app messaging experience quickly, efficiently and at scale. Our product is flexible and integrates easily to provide user-to-user, user-to-business, and B2B communication inside any new or existing service. SendBird has powered in-app conversation for the world's leading companies, whose industries range from eCommerce and media to on-demand and banking. Our amazing customers include Reddit, Yahoo, Virgin Mobile and over 8,000 applications in the world.

Company Email: [email protected]

Address
107 S railroad Ave
San Mateo, California 94401
United States of America

Website
sendbird.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps

Products

• SendBird chat API

  A complete chat platform for your mobile apps and websites: Chat and Messaging SDKs and API, and a fully managed chat infrastructure.

Solaborate is a communication platform company. We believe that reinventing and simplifying communication tools and services represents our greatest opportunity to improve people’s lives and our planet by reducing the carbon footprint. HELLO transforms your TV into the world’s most powerful communication device for video conferencing, wireless screen sharing, digital white boarding, SIP conference phone, Alexa Voice Assistance, live broadcasting, gaming, TV streaming, home automation, camera feed with motion detection and more.

Company Email: [email protected]

Address
8300 Utica Ave #283
Rancho Cucamonga, California 91730
United States of America

Website
www.solaborate.com/hello2

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• HELLO 2
• HELLO Touch TV
• HELLO Room Controller
• Audio and Video Calling
• Huddle Rooms Systems

T1V is a visual collaboration company specializing in multitouch, multiuser software for enterprise and education markets. The company’s collaboration platform includes ThinkHub® multitouch collaboration, ViewHub™ wireless presentation, and AirConnect™ mobile app - all working cohesively to support a seamless, intuitive user experience for both in-room and remote participants. T1V’s suite of collaboration software represents total meeting room solutions that are easy to deploy and use. All T1V solutions are Built for BYOD™ (bring your own device) to support the many devices, programs, and platforms of today’s meeting and learning environments. To learn more, visit t1v.com.

Address
5025 West WT Harris Boulevard
Charlotte, North Carolina 28269
United States of America

Website
www.t1v.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Products

• ThinkHub

  By consolidating the moving pieces of teamwork – devices, applications, people, ideas, and content – ThinkHub revolutionizes your ability to achieve great work, together. Whether you’re giving a presentation, running a brainstorming session, strategizing, and more, our wireless collaborative software allows you to engage with your peers and cultivate exceptional work in real-time, while saving time. ThinkHub is Built for BYOD™ (bring your own device) to support the many devices, programs, and platforms of today’s meeting environments.

• ThinkHub xCanvas

  Driven by customer demand, ThinkHub xCanvas extends the ThinkHub experience beyond a single display to multiple displays dispersed throughout a room. Imagine a room where you have a display on every wall, with the ability to place content anywhere in the room via touch or mobile device. The xCanvas also features snap grids, so once a content asset is dragged to the drop zone, the asset will snap into place at that grid’s largest size and resolution. Displays can be touch or non-touch; non-touch displays will be controlled solely via mobile devices. ThinkHub xCanvas is an add-on upgrade to our standard ThinkHub offering.

• ThinkHub MultiSite

  ThinkHub MultiSite bridges global offices into a single, shared workspace. Use ThinkHub MultiSite to connect up to 10 offices at a time for true room-to-room collaboration.

• ThinkHub Groups

  With ThinkHub Groups, users can create groups and add individual content assets to those groups. Groups can contain notes, sketches, images, videos, PDFs, or any other content asset shared to the Canvas. Once a group is created, users have the ability to assign a theme (background and text color), and can control the way the group content is displayed (grid or radial format, spacing between assets, alignment, and more…). ThinkHub Groups are an effective way to manage and organize Canvas content, and help participants to visualize and categorize content in large team planning and brainstorming sessions.

West develops technology-enabled communications that change the way we work and improve the way we live. We are pioneering new ways to interact, to engage, to execute business processes and transactions. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

Address
11808 Miracle Hills Drive
Omaha, Nebraska 68154
United States of America

Website
www.west.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Serving professional communication needs worldwide since 1976, Williams AV offers digital, FM, infrared and induction loop wireless audio, as well as video annotation, audio conferencing and presentation systems. Our products are used in an array of commercial applications, including hearing assistance, language interpretation, tour, corporate, education, government and house of worship. Systems currently include Digi-Wave™ digital communication, Personal PA® FM Listening, SoundPlus® infrared, Digi-Loop® induction loop, Pointmaker annotation, and Williams AV audio conferencing and presentation systems. For more information, please visit www.williamsav.com.

Company Email: [email protected]

Address
10300 Valley View Road
Eden Prairie, Minnesota 55344
United States of America

Website
www.williamsav.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Audio Presenter HUB

  The Audio Presenter HUB builds on the functionality of the Presenter HUB by adding audio to the mix, delivering industry first, truly wireless, audio + video connectivity. This system redefines the ease of adding wireless devices to your meeting room presentations. Combine a conference call with a PowerPoint simply by connecting your phone to the Bluetooth and wirelessly connecting your laptop to the room display. The integrated video hub supports both wired USB and HDMI video components (cameras, computers and media players) and wireless mobile devices using Airplay®, Google Chromecast and Miracast™. Outputs include HDMI, supporting up to 4K, and streaming. The Bluetooth audio system features an integrated mixer with DSP functions, including Acoustic Echo Cancellation. The mixer includes four inputs (two mic/two line), two line outputs and two 25-watt amplifiers.

• Presenter HUB

  The Presenter HUB redefines presentation systems, allowing for remarkable ease of video integration into a meeting room. Its integrated video hub supports both wired USB and HDMI video components (cameras, computers and media players) and wireless mobile devices using Airplay®, Google Chromecast and Miracast™. Outputs include HDMI, supporting up to 4K. The Presenter HUB performs as a multi-faceted presentation system, allowing annotation and highlighting capabilities on any live video source, as well as providing a digital whiteboard on demand. With the intuitive, icon-based Presenter Toolbar app available for iOS and Android, using the system is as easy as pushing a button. The app toolbar offers easy toggling of your presentation, slide control, and the ability to change input sources “on the fly”. Take anything connected to the Presenter HUB and stream it into such software applications as Zoom®, GoToMeeting™ and Skype™.

• BluePOD Conference Mate

  The BluePOD Conference Mate Bluetooth® audio conferencing system is designed to simplify making conference calls in your meeting rooms with your mobile phone. With BluePOD, making a conference call is as simple as tapping the Bluetooth connect button on your phone or connecting your laptop to Bluetooth; no special software is needed The Bluetooth Wireless Access Point (B-WAP) ensures a strong and smooth Bluetooth connection. Let your everyday devices seemlessly take advantage of your already installed AV equipment.

• BluePOD Solo

  The BluePOD Solo Bluetooth® audio conferencing system is designed to simplify making conference calls in your meeting rooms with your mobile phone or laptop. With BluePOD Solo, making a conference call is as simple as tapping the Bluetooth connect button on your phone; no special software is needed. The Bluetooth Wireless Access Point (B-WAP) ensures a strong and smooth Bluetooth connection. Adjusting the volume, muting and connecting is all done on your phone, just like you do it now. The BluePOD Solo makes it easy to add professional-grade Bluetooth Audio into your existing audio system. The simplified design and functionality of the BluePOD solo makes it easy to integrate into your current audio system setup.

Audio and video conferencing solutions from Yamaha streamline collaboration and boost productivity wherever people need to speak openly, share freely and create exceptional things. Yamaha’s considered approach to building enterprise-grade microphone systems, conference phones, and video sound bars ensures exceptional audio quality, ease of connectivity and flexibility for meetings across the table or across the globe. With core tenets of simplicity, clarity and efficiency, Yamaha brings to unified communications a passion for sound and performance that has been creating excitement and inspiration for more than 130 years.

Company Email: [email protected]

Address
144 North Rd
Suite 3250
Sudbury, Massachusetts 01776
United States of America

Website
uc.yamaha.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Yamaha CS-700 Video Sound Bar

  Equip your huddle room with best-in-class audio, video, and screen-sharing capabilities with this all-in-one video conferencing system. Designed with smaller spaces in mind, this wall-mounted system features ultra-wideband audio and high-quality video to bring spectacular clarity to all of your communication and collaboration needs. Integrated remote management capability makes it easier than ever for your IT department to remotely monitor, manage, and upgrade huddle room installations.

• Yamaha YVC-200 Speakerphone

  Take important calls wherever, whenever with this personal speakerphone, designed to offer professional-quality audio while connected to your laptop, phone or tablet. The built in rechargeable battery allows for complete portability for up to 10 hours, it’s the ideal device for open workspaces, huddle rooms, home offices, and travel. Available in a choice of white or black, the unit blends into any home or corporate office. Its small, lightweight, and space-saving design is perfect for portability and for deployment at laptop or mobile terminals. A headset jack allows for private listening and the option to enjoy music through the unit between calls.

• Yamaha YAI-1 Conference Ensemble

  Bring superior sound to your large conference room or boardroom with the YAI-1 Conference Ensemble, a professional USB audio solution that works straight out of the box using network wiring – no audio processing skills or AV expertise needed. Setup is easy: the system arrives pre-programmed, with microphones already paired, and the USB connection works with your existing conferencing system and standard network wires. All of the components that you’ll need are included in the bundle, from microphones to cables, along with easy-to-follow instructions that guide you through installation. Featuring the Executive Elite wireless system and microphones, along with the Yamaha MRX7-D DSP processor, it’s a flexible solution for a wide variety of conferencing applications.

• Yamaha YVC-1000 USB & Bluetooth Conference Phone

  Ideal for medium and large spaces, this intuitive communications system features separate microphone and speaker units for flexibility during audio, web, and video conferencing. Designed to support 2 external speakers and 5 daisy-chained microphones, it’s the perfect scalable solution for accommodating larger meeting rooms and additional participants. Adaptive echo cancellation and human voice activity detection (HVAD) minimize background noise, facilitating natural, stress-free conversation during every call.

• Yamaha YVC-300 Speakerphone

  Don’t be fooled by this portable conference phone’s compact design: with Yamaha technology, great sound comes in small packages. This USB and Bluetooth-enabled speakerphone outputs the highest volume in its class, delivering crisp sound that fills collaboration spaces and small conference rooms. Industry-leading sound processing technology, including adaptive echo cancellation and human-voice activity detection (HVAD), optimizes your call’s clarity by reducing background noise. Plus, its portable design makes it the ideal communications solution for setting up calls from any area of your workspace without the cost of dedicated equipment. There’s no complex setup necessary. Just take it to your meeting area and connect the USB cable to your PC for use. Simple buttons and indicator lights allow for intuitive control and stress-free use.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom Rooms, the leading software-based conference room solution, features video and audio conferencing, wireless content sharing, and calendaring running on off-the-shelf hardware. Zoom Rooms suit any meeting or collaboration space, from huddle rooms to training centers. Zoom is a private company headquartered in San Jose, CA. Visit zoom.us and follow @zoom_us.

Company Email: [email protected]

Address
55 Almaden Blvd Ste 600
San Jose, California 95113
United States of America

Website
www.zoom.us

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Zoom Meetings & Chat

  Enterprise video conferencing with real-time messaging and content sharing

• Video Webinar

  Live virtual events and broadcasting

• Zoom Rooms

  Software-based, flawless video, integrated audio, and wireless content sharing

• Business IM

  Send text, image, and audio files instantly on desktop, laptop, tablet, and mobile devices.

• H.323/SIP Connector

  Connect standards-based room systems to the Zoom cloud. Extend a consistent, cloud-based experience across all your room systems

Call Criteria provides comprehensive 3rd party quality assurance services combining state of the art voice-to-text technology with human analysts to evaluate agent performance for customer / agent interactions in order to maximize compliance and script adherence. Whether your QA needs revolve around calls, emails, texts, chats or otherwise, Call Criteria’s algorithmic and data driven approach allows for a highly dynamic and customizable platform, while maintaining a manageable and user friendly UI for quick adoption and integrated coaching facilitation.

Company Email: [email protected]

Address
19525 Ventura Blvd., Suite F
Los Angeles, California 91356
United States of America

Website
www.callcriteria.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Human Quality Assurance

  How much more is there to say??

ClearOne’s easy-to-use, affordable conferencing, collaboration, and streaming solutions deliver an unequaled user experience with unprecedented levels of functionality, reliability, and scalability.

Address
5225 Wiley Post Way Suite 500
Salt Lake City, Utah 84116
United States of America

Website
www.clearone.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Beamforming Mic Array Ceiling Tile (BMA CT)

  The BMA CT is a patented ceiling tile beamforming mic array that blends in perfectly with today's drop ceilings.

• COLLABORATE Versa Pro 150

  Integration-ready Pro-AV meeting room system for COLLABORATE Space, Skype® for Business, Zoom, WebEx, GoToMeeting and Spontania to enrich the BYOD experience.

• COLLABORATE® Space

  Connect hundreds of users in a persistent space unifying messaging, calling and meetings for cloud collaboration.

• UNITE® 50 Camera

  Combine 120 degree field-of-view and digital zoom with your own choice of mic and speaker to enjoy an exceptional collaboration experience.

• UNITE® 150 PTZ Camera

  Professional-grade USB PTZ camera for web-conferencing, UC applications and more.