2025 Sponsors & Exhibitors

AudioCodes is a leading provider of advanced voice, contact center and conversational AI applications and services for enterprises worldwide. With over 30 years of experience, over 50 Fortune 100 enterprises and 66 of the world’s top service providers use AudioCodes technology to power their communications and we go to market globally via our strong partner community. Positioned for success in the AI era, helping enterprises improve their productivity, employee and customer experience through better collaboration (UCaaS), customer interaction (CCaaS) and AI-powered business intelligence. AudioCodes has the world’s most comprehensive portfolio of services and solutions to help enterprises optimize their Microsoft Teams collaboration strategy. We make it easy for enterprises to add Teams Phone for voice calling, deploy an award-winning AI-first Teams-certified contact center, add interaction/compliance recording, and use AI-powered analytics to improve meeting outcomes and business-wide sharing of meeting intelligence. AudioCodes also offers a wide range of Teams-certified IP Phones and Microsoft Teams Room audio/video devices to power up enterprise collaboration.

Website
www.audiocodes.com

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Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• Unified Communications
• Video: Desktop
• Video: Room Systems
• WebRTC

Founded in 2008, AVer is a trusted leader in video collaboration, education, and healthcare technology. Our award-winning solutions empower businesses to connect seamlessly, driving productivity and competitive advantage. AVer’s portfolio includes AI-powered auto-tracking cameras, enterprise-grade USB cameras certified for Zoom and Microsoft Teams, and medical-grade PTZ cameras. We also offer classroom audio solutions and document cameras designed to enrich communication and collaboration. At AVer, we’re committed to delivering exceptional service and support, exceeding customer expectations, and fostering sustainability through eco-friendly practices.

Website
www.averusa.com

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Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications

Products

• VB370A AndroidTM Powered Dual Lens 4K PTZ Video Bar

  Step into a new age of video conferencing with the AVer VB370A, where cutting-edge AI meets advanced edge processing to redefine collaboration. Designed for effortless use, this 4K dual-lens video bar eliminates the need for constant camera adjustments, empowering meeting room moderators to focus on the conversation rather than the controls. Featuring intelligent AI-powered capabilities like voice tracking, Smart Composition, and Auto Framing, the VB370A ensures every participant is seen and heard clearly, creating a seamless experience for mid-to-large spaces. With its Android™ OS optimized for Zoom Rooms, crystal-clear audio, and versatile setup options, the VB370A makes smarter meetings a reality.

• CP10 G2 Collaboration Touch Panel

  Welcome to a new era of meeting technology with the CP10 G2 Collaboration Touch Panel. Built with advanced edge processing and AI-powered features, the CP10 G2 simplifies and enhances every aspect of meeting management. Its intuitive interface, powered by a high-resolution 10.1-inch touch display, makes navigating Zoom Rooms effortless, while antimicrobial protection ensures a safe and hygienic surface for frequent use. Designed for modern workspaces, this smart panel offers single-cable connectivity for a clutter-free setup and always-on readiness to minimize downtime. The CP10 G2 brings intelligent, seamless collaboration to your fingertips.

• FONE700 Ceiling Speakerphone System for All Rooms Sizes

  Enhance your conference experience with the AVer FONE700 speakerphone system. Featuring advanced technology, the FONE700 seamlessly integrates with our suite of audio-visual products, delivering superior sound and picture quality for all your conference needs. It supports connections for two cameras, a display, an external speaker, and Bluetooth devices, creating a comprehensive AV hub for your meetings.

• TR535N 30X 4K NDI® Dual Lens Auto Tracking Camera

  The AVer TR535N 30X 4K NDI® Dual Lens Auto Tracking Camera is built for enterprise, government, higher education, and other organizations with similar collaboration needs, offering professional-quality videos without needing a videographer. Its 30X optical zoom, 8MP camera, and 4K60 resolution deliver outstanding range and clarity, while advanced AI and dual lenses ensure reliable tracking in any setting. The camera’s innovative dual-camera design allows flexible installation, including wall and ceiling mounts. Ideal for collaboration spaces, broadcasting, streaming, and video distribution, it features dual HDMI, USB, 3G-SDI, IP, and NDI® connectivity for low-latency video. PoE++ support simplifies power and control through a single CAT cable.

• MT300N NDI® Matrix Tracking Box

  The AVer MT300N is the matrix tracking box that opens up a whole new world using AVer Pro AV cameras in collaborative environments! Integrate Voice Tracking with any room types with this small form factor device that eliminates the need for expensive in-room PC or server running PTZ Link software pre-installed. Supports 3rd party microphones from leading audio brands and allows for customizable multi-camera switching. Swap your camera between in-room Microsoft Teams, Zoom Room or Google Meet system or BYOM (bring your own meeting). With USB, NDI|HX2, HDMI, H.264 input and output connectivity, you can accommodate any use case for seamless integration for capture and collaboration.

Biamp is a leading provider of innovative, networked media solutions that connect people through extraordinary audiovisual experiences. For more than 45 years, we've developed professional AV solutions that enable great communication for spaces ranging from small rooms to large public venues. Biamp conferencing solutions enable extraordinary communication with unparalleled ease of management, providing seamless audiovisual experiences for meeting spaces of all sizes. The Evoko room and desk scheduling systems take workplace management to a new level of simplicity. Biamp is recognized worldwide for delivering high quality products and backing them with a commitment to exceptional customer service.

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications

Products

• Parlé VBC 2800

  4K conferencing video bar with dual 50 MP and 8 MP camera, 27-mic array, analog audio-in, and ALS port. The Parle VBC 2800 is an all-in-one conferencing bar featuring Biamp Audio Intelligence and Biamp Video Intelligence that delivers high performance AV experiences across all meeting spaces up to and including large conference rooms.

• Vidi 280

  4K Conferencing Camera with dual 50 MP & 8 MP image sensors, 120 degree HFoV, with 5-mic array. The Vidi 280 is a stand-alone conferencing camera, ideal across all meeting spaces up to and including large rooms, that easily connects to room experience systems like UC computes or BYOM hubs via USB-C.

• Evoko Kleeo Desk Manager

  Cloud-hosted desk booking display. Evoko Kleeo Desk Manager is a complete and smart desk booking device with a personal touch. Its job is to signal to everyone which workspace is available, checked-in, or waiting for you. Secure your workspace, reduce stress and increase productivity. Kleeo desk manager is an essential tool for the modern workplace.

• MAX Connect

  MAX Connect is an easy-to-use, yet powerful, content-sharing and collaboration solution that turns any space into a bring-your-own-meeting (BYOM) room. The MAX Connect is an easy-to-use, yet powerful, BYOM room solution. Now participants can use their own devices to share and interact with content, control room AV equipment, and join UC meetings using their app of choice, including Microsoft Teams and Zoom. With MAX Connect, users have unprecedented control over their collaboration experience, leading to more productive meetings and enhanced engagement, ideation, and decision making.

• Touch 8 MAX

  Control panel for the MAX Connect BYOM room solution. The Touch 8 MAX is an 8-inch, PoE-powered touch panel accessory, designed specifically for the MAX Connect BYOM room solution. Using the touch panel, meeting participants can control room peripherals, as well as choose which content to display. Participants can also annotate on shared content and use the digital whiteboard, directly from the touch panel. PIR sensors conveniently turn the touch panel screen on automatically when a user approaches.

Brandlive brings creative-forward video to work. Our platform offers creative tools to build fully branded sites that drive engagement and Greenroom is a production powerhouse for recording, streaming, and producing—all within Brandlive. Enterprise-ready, scalable, and secure. Now introducing Stylepacks: a library of pro-designed show graphics for polished, dynamic events. Ditch the dull, stream boldly with Brandlive.

Website
www.brandlive.com

Social Networks

Products/Services Offered

• A / V Meeting Room Technologies
• Mobile / Wireless Platform / Devices
• SIP-based Products / Session Border Controllers (SBCs)
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC

Empowering Your Whole Enterprise Epson is a leading provider of technology solutions for document management, collaboration, business transactions and commercial printing. Our diverse portfolio of products are engineered for reliability and a holistic approach to collaboration. Epson applies its Engineered Precision to innovate technologies across product categories. Our expansive catalog allows us to support the diverse needs of your organization. Epson can tailor and integrate technologies into your existing ecosystems. Our flexible solutions make for a more curated and seamless experience. With Epson’s full suite of technology solutions, we offer a unified experience across products, services and support, eliminating inefficiencies and redundancies.

Website
epson.com/usa

Social Networks

Products/Services Offered

• A / V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• Mobile / Wireless Platform / Devices

Products

• PowerLite 810E 3LCD Extreme Short Throw Lamp-Free Laser Display with 4K Enhancement

  Take meeting rooms displays beyond the limits of flat panels 3-chip 3LCD technology; 5,000 lumens of color/white brightness2 1080p with 4K Enhancement1 for stunning image clarity Up to 160" diagonal image; 4.5x larger than a 75" flat panel Easy integration with native 16:9 aspect ratio, supports 16:10, 21:9, 16:6 Up-to-30,000-hour virtually maintenance-free laser light source

• Epson DS-530 II Color Duplex Document Scanner

  The fast, dependable color scanner for efficient document management. The DS-530 II color duplex document scanner is the smart choice for business document management, offering fast, efficient performance. Featuring speeds up to 35 ppm/70 ipm1, this powerful, compact performer offers a peak daily duty cycle of up to 4,000 sheets2 and includes TWAIN and ISIS® drivers for seamless integration with most existing document management systems. Advanced paper feed technologies such as blank page removal, auto rotation, auto cropping, Dirt Detection and Paper Protection help enhance productivity, while a 50-page Auto Document Feeder saves time. And, it comes with an industry-leading 3-year limited warranty

• ColorWorks CW-C4000 Color Inkjet Label Printer (Matte) or (Gloss)

  A powerful and compact on-demand commercial color label printer Bringing comprehensive connectivity and dynamic image quality together in a compact design, the ColorWorks C4000 label printer enables your business to harness the power of communication through color. This versatile label printer features high-performance PrecisionCore® technology and is engineered for reliability — it delivers crisp, photo-quality color labels on demand, at up to 1200 dpi resolution. The C4000 is compatible with ZPL II®, SAP®, major middleware and more, allowing for seamless integration with your existing workflow. And, with iOS® and Android™ software development tools, remote printer management capability and optional Wi-Fi® connectivity1, you can help maximize the mobility and efficiency of your business processes.

• WorkForce ST-C4100 Supertank Color MFP - 2 years of ink in the box

  The Supertank Color MFP with ADF, Fax and wireless. The WorkForce ST-C4100 Supertank Color MFP, powered by PrecisionCore Heat-Free Technology™, makes your business look its best when it means the most. Offering remarkable productivity for small work teams, it features revolutionary printing with easy-to-fill, supersized ink tanks. And, it includes up to 2 years of ink in the box1 — enough to print up to 14,000 pages black/11,200 color2. Your CFO will appreciate the fact you save up to 90 percent with low-cost replacement ink bottles vs. ink cartridges3, equivalent to about 90 individual ink cartridges4. The WorkForce ST-C4100 also offers a high-capacity 250-sheet paper tray, fax, 2.4" color touchscreen, 30-sheet ADF, fast auto 2-sided printing and convenient wired and wireless networking. Plus, the WorkForce ST-C4100 is compatible with the Epson Smart Panel® app5, a powerful tool that makes it easy to setup, monitor, print, scan, order supplies and more right from your hand-held device. And, its 90-degree power cord means the ST-C4100 can easily fit in tight spaces.

• OmniLink TM-T88VII Single-station Thermal Receipt Printer

  The fastest POS receipt printer1 with advanced connectivity and online ordering capability. When it comes to completing customer transactions and keeping lines moving, merchants feel the need for speed. As the fastest receipt printer in the industry1, Epson’s new OmniLink® TM-T88VII delivers. With lightning fast print speeds up to 500 mm/sec1, the TM-T88VII helps merchants deliver the best customer experience in virtually every environment, especially high-volume ones like hospitality, retail, grocery, banking and more. With a long printhead and auto cutter life2 plus a 4-year limited warranty, the TM-T88VII has reliability you can count on. The OmniLink TM-T88VII can be dynamically shared with PC-POS terminals, mobile devices and cloud servers at the same time, and, with built-in Ethernet and USB, along with options including serial, parallel, powered USB and Wi-Fi®, it has the flexibility to connect to almost any system. You can also print from web-based applications using Epson’s ePOS™ Print Technology or utilize Server Direct Print technology for online ordering. All this can be done securely since the TM-T88VII supports the latest WPA3 Wi-Fi security standard. Another highlight is a simple setup tool, including support to easily swap from prior T88s using the Epson TM Utility. There’s also a paper-saving option3 and—with vertical mounting choices—flexible configuration. All in an easy to clean enclosure. The full-featured OmniLink TM-T88VII. It’s more than just good for merchants and customers. It’s good for business. Available in black and white.

Part of HP's portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting; anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com and www.HP.com

Website
www.hp.com/us-en/solutions/poly.html

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Team Collaboration / Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

intlx Solutions specializes in providing cutting-edge unified communications solutions tailored to meet the unique needs of businesses across various industries. With a focus on innovation, reliability, and customer satisfaction, intlx Solutions empowers businesses to harness the power of technology to achieve their goals efficiently and effectively while streamlining operations, enhancing productivity, and driving growth.

Website
www.intlxsolutions.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• TEM
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging
• WebRTC

Products

• intlx360 Dashboard

  Incident and Problem Management Platform

• Alarmtraq Partner Edition

  Alarm Monitoring

Kaltura provides both live and on-demand video solutions that boost engagement, maximize ROI, and foster closer connections between brands and audiences. Our products empower businesses of any size to create personalized digital experiences, including webinars, virtual and hybrid events and community hubs, video web experiences and virtual classrooms, and a content intelligence lab for effortless repurposing. Kaltura’s AI-infused, off-the-shelf products offer unparalleled flexibility, modularity, and ease of integration. Plus, end-to-end video workflows that are enterprise-grade, immensely scalable, and 100% on-brand.

Website
www.kaltura.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• A / V Meeting Room Technologies
• Team Collaboration / Chat Apps
• Video: Cloud-based Services
• Video: Mobile
• Video: Room Systems
• WebRTC

Products

• Work Genie AI

  Transform knowledge access with secure, hyper-personalized journeys, turning searches into instant discovery and maximizing productivity.

• Media Services

  Leverage Kaltura’s APIs, SDKs, and developer tools for all things video experiences– from media management and streaming to video players, video experiences, and analytics.

• Meetings/Virtual Classroom

  Enhance remote collaboration with Kaltura’s meeting solutions, featuring a powerful engagement suite, advanced analytics, and robust session management tools. Kaltura was named a Representative Vendor in the 2025 Gartner® Market Guide for Meeting Solutions.

• Video Portal

  Kaltura Video Experience Cloud delivers enterprise-grade security, limitless scalability, and unmatched flexibility, empowering organizations with AI-powered video creation, management, and engagement.

• Kaltura Experience Cloud

  Seamless video experiences optimized for mobile, spanning virtual events, webinars, VOD portals, and interactive sessions.

pivot is a Proactive AV System Management platform built to streamline deployment and support for the entire AV lifecycle. pivot acts as a system of record and action, uniting teams on a single platform to proactively monitor and manage business-critical AV systems collaboratively. Any system, any team member, anywhere.

Website
www.pivotnow.ca

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC

Rocware specializes in creating intelligent unified communication hardware and solutions that cater to various meeting spaces - from personal offices to corporate auditoriums. Our commitment to innovation is reflected in our AI-enabled devices that offer features like speaker body-tracking and auto-framing, ensuring that every interaction is as close to an in-person experience as possible. With a strong R&D foundation and a global presence, Rocware is dedicated to enhancing productivity and efficiency in today's hybrid work environments.

Website
www.rocware.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Room Systems

Products

• RB10

• RB20

• RC841U

• RC941

• A10W

We live and breathe audio. We are driven by the passion to create audio solutions that make a difference. Building the future of audio and bringing remarkable sound experiences to our customers – this is what the Sennheiser brand has represented for more than 75 years. While professional audio solutions such as microphones, meeting solutions, streaming technologies and monitoring systems are part of the business of Sennheiser electronic GmbH & Co. KG, the business with consumer devices such as headphones, soundbars and speech-enhanced hearables is operated by Sonova Holding AG under the license of Sennheiser.

Website
www.sennheiser.com

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications

TC&C, a Cisco Partner and BT Distributor, delivers cutting-edge unified collaboration software solutions powered by AI. Its newest innovation, Deepfake Guard, empowers organizations to proactively combat deepfake threats, safeguarding businesses, customer trust, and brand reputation. This advanced detection software monitors communication channels, identifies deepfakes across media formats, and fortifies resilience against AI-powered deceptions. TC&C is also renowned for CARIN, the award-winning system for voice, video, and virtual meeting recording, analysis, and archiving, ensuring regulatory compliance and actionable business intelligence. With headquarters in Budapest, Hungary, and offices in the US, UAE, and UK, TC&C is shaping secure, intelligent collaboration worldwide.

Website
www.tcandc.com

Social Networks

Products/Services Offered

• AI / Analytics
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Security
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Unified Communications

Products

• Deepfake Guard

  Deepfake Guard is a holistic anti-deepfake platform, designed to safeguard enterprise communications and protect organizations from the growing threat of synthetic media fraud. It combines state-of-the-art AI-based multimodal detection and contextual understanding technologies to analyze audio, video, images, and text, providing a comprehensive identification of deepfakes with unparalleled accuracy. The solution integrates seamlessly across cloud, on-premises and mobile environments, making it an ideal choice for diverse enterprise use cases such as contact centers, financial institutions, governments, and more.

Founded in California, ViewSonic is a leading global provider of visual solutions and conducts business in over 100 countries worldwide. As an innovator and visionary, ViewSonic is committed to providing comprehensive hardware and software solutions that include monitors, projectors, digital signage, ViewBoard® interactive displays, and ViewSonic education software. With over 37 years of expertise in visual displays, ViewSonic has established a strong position for delivering innovative and reliable solutions for education, enterprise, consumer, government, and professional markets by helping customers “See the Difference®.”

Website
www.viewsonic.com/us

Social Networks

Products/Services Offered

• A / V Meeting Room Technologies
• Mobile / Wireless Platform / Devices
• Team Collaboration / Chat Apps
• Video: Desktop

Founded in 2007 and based in the UK, 1UC specializes in unified communications training, consulting, and e-learning. We help businesses drive technology adoption and skill development through expert training and coaching. Serving a global audience, we offer multilingual programs tailored to diverse teams across Asia, North America, and EMEA. Our goal is to maximize technology use and ensure seamless integration of unified communications tools, empowering organizations to work smarter and more efficiently. With a focus on practical learning and real-world application, 1UC delivers the knowledge and support needed for lasting success in an evolving digital landscape.

Website
1uc.co.uk

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Team Collaboration / Chat Apps
• Unified Communications

Founded in 2006, Afiniti is a leading provider of artificial intelligence solutions, specializing in optimizing customer interactions across various industries. By leveraging patented technology, Afiniti identifies and predicts patterns of interpersonal behavior to pair customers with the most compatible contact center agents, enhancing customer satisfaction and operational efficiency. Afiniti’s AI solutions enable leading global consumer companies to drive high-value engagement between their customers and their customer service agents. To learn more, visit www.afiniti.com.

Website
www.afiniti.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

t Ahoi, we believe communication should be seamless, reliable, and innovative—just like the world we live in. As a company deeply rooted in the telecommunications industry, Ahoi provides cutting-edge solutions designed to meet the needs of modern businesses. From SMS messaging and VoIP to web call APIs and even fax services, our platform empowers companies to connect, engage, and communicate on a global scale.

Website
ahoi.net

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Voicemail / Unified Messaging

Anywhere365? is a fast-growing provider of Enterprise Dialogue Management SaaS solutions. Anywhere365 empowers voice and digital dialogues for organizations worldwide and brings AI intelligence for increased productivity and effectiveness. Our products are award-winning, recognized by industry analysts, and trusted by over 2,000 global customers.

Website
www.anywhere365.io

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Dialogue Cloud Contact Center

  The Anywhere365 Dialogue Cloud contact center is natively integrated with Microsoft Teams to enhances customer experience and optimizes costs. Key benefits include lower total cost of ownership (TCO), seamless integration of contact center agents (anyone can be an agent), and flexibility and scalability. Leveraging the Microsoft technology stack simplifies management, reduces maintenance, and ensures integrated security and compliance. This solution allows organizations to maximize their Microsoft investments, improve operational efficiency, and stay competitive.

• Deepdesk AI Platform for CX

  The Anywhere365 Deepdesk AI Platform for CX leverages AI to enhance CX and streamline operations. Key AI features include intelligent routing, realtime agent assistance, transcription and summarization, sentiment analysis, and virtual agents for self-service,. These tools improve service speed, consistency, and efficiency, leading to higher customer satisfaction and loyalty. AI also supports agents by reducing stress and increasing job satisfaction. Operational efficiencies are achieved through automation and reduced handling times. Overall, AI in Anywhere365 transforms contact centers, making them more effective and sustainable.

• Dialogue Studio

  Anywhere365 Dialogue Studio is a powerful tool for customizing workflows to fit specific business needs, optimizing contact center operations, and enhancing customer interactions. It offers a flexible, scalable platform that integrates seamlessly with CRM, ERP, and other essential applications. The user-friendly graphic workflow design tool allows both non-technical users and advanced developers to create complex processes effortlessly. By automating manual tasks and incorporating AI capabilities, Dialogue Studio improves process efficiencies, reduces operational costs, and enhances customer experience. Its ability to support multiple departments and future-proof contact center operations makes it an essential tool for any organization.

• Tendfor Contact Center

  Tendfor revolutionizes contact center solutions by seamlessly integrating with Microsoft Teams, offering unmatched functionality and ease of use. Leveraging Microsoft's Graph Cloud Communications API, Tendfor ensures efficient call handling within the Microsoft 365 environment, reducing costs and enhancing productivity. With quick onboarding, comprehensive features, and robust mobility options, Tendfor supports modern, flexible workforces. Its dynamic reporting tools provide valuable insights, while its IT-friendly infrastructure ensures reliability and scalability. Tendfor empowers organizations to elevate their communication strategies, making it the ideal choice for enterprises seeking to transform their contact center experience.

• Anywhere365 Attendant Console

  Anywhere365's Attendant Console for Microsoft Teams is a powerful, web-based telephone operator console designed to streamline call handling from a single, integrated interface. It leverages the Microsoft 365 ecosystem, utilizing presence, call routing, and calendar features to optimize workflow and reduce customer friction. With customizable widgets, contact notes, call-back reminders, and calendar integrations, it offers a comprehensive and intuitive environment for operators. The console enhances the overall caller experience, making it an ideal solution for organizations seeking to improve their communication strategies and provide exceptional customer service.

ASAPP is a research-focused artificial intelligence cloud provider founded in 2014 with the mission of elevating human performance through the power of generative AI. Its comprehensive suite of native AI cloud applications helps contact centers transform the customer experience by improving automation, increasing agent productivity, and uncovering deep business insights. The company, which is backed by more than 60 patents and a who’s who leadership team of tech luminaries, has helped some of the largest enterprises in the world transform their customer experience and drive economic impact by solving their most complex data problems. ASAPP is a winner of Business Intelligence Group’s 2023 AI Excellence Award and was named among Inc. Magazine’s 2023 Best Workplaces. To learn more about ASAPP, visit www.asapp.com.

Website
www.asapp.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications

Products

• GenerativeAgent®

  GenerativeAgent is the highest quality generative AI agent that can do the work of tier-one contact center agents, over voice or chat. With this capable self-service automation, contact centers can increase customer satisfaction while reducing costs.

• ASAPPMessaging

  Harness the power of an innovative AI-native® CX platform to drive digital adoption, boost self-service, and create better agents.

• AutoTranscribe

  Accurate, fast transcription built for real-time CX uses. Capture every word with unmatched accuracy and speed to enable QA, insights extraction, and real-time AI support for agents and customers.

• AutoSummary

  Generate custom actionable insights and reduce handle time on 100% of interactions. AutoSummary increases agent productivity by fully automating call wrap, which typically consumes 10-20% of AHT. AutoSummary’s consistent quality across your contact center removes agent bias and enables valuable custom insights and data extraction.

• AutoCompose

  Automate agent responses at every turn of the conversation. AutoCompose enables lightning-fast responses with partial sentence suggestions, enhances writing through in-line word and phrase suggestions, ensures error-free content with built-in spelling and grammar correction, and tailors custom responses to match individual writing styles. Its quick response search feature allows swift access to frequently used phrases.

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management, and analytics. We offer solutions for recording as well as AI-based analysis and evaluation of all communications – with full flexibility as a cloud service, on-premise or as a hybrid solution. Headquartered in Germany with subsidiaries in 14 countries and experienced system integration partners in over 60 countries, ASC is the #1 Europe-based player in its industry.

Website
www.asctechnologies.com/english

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Recording Insights

  The compliance recording solution Recording Insights supports you in legally compliant recording and AI-based analysis of all communication channels in Microsoft Teams. Whether calls, meetings, shared screens, videos, or chats – everything is archived securely and compliant in the Microsoft Azure Cloud. Recording Insights integrates seamlessly into Microsoft Teams.

AudioCodes is a leading provider of advanced voice, contact center and conversational AI applications and services for enterprises worldwide. With over 30 years of experience, over 50 Fortune 100 enterprises and 66 of the world’s top service providers use AudioCodes technology to power their communications and we go to market globally via our strong partner community. Positioned for success in the AI era, helping enterprises improve their productivity, employee and customer experience through better collaboration (UCaaS), customer interaction (CCaaS) and AI-powered business intelligence. AudioCodes has the world’s most comprehensive portfolio of services and solutions to help enterprises optimize their Microsoft Teams collaboration strategy. We make it easy for enterprises to add Teams Phone for voice calling, deploy an award-winning AI-first Teams-certified contact center, add interaction/compliance recording, and use AI-powered analytics to improve meeting outcomes and business-wide sharing of meeting intelligence. AudioCodes also offers a wide range of Teams-certified IP Phones and Microsoft Teams Room audio/video devices to power up enterprise collaboration.

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• Unified Communications
• Video: Desktop
• Video: Room Systems
• WebRTC

Bucher + Suter enables businesses to unlock the full potential of their customer experience (CX) and contact center investments by aligning service strategies with the latest technological advancements. Built with and for Cisco’s industry-leading contact center platforms, including Webex, Bucher + Suter’s solutions deliver scalable, intelligent, and seamless customer care across the entire journey. By combining innovation with reliability, Bucher + Suter helps organizations transform their contact centers into powerful drivers of exceptional customer experiences.

Website
www.bucher-suter.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications

Products

• b+s Elevate

  b+s Elevate is a next-generation cloud contact center solution, built with Webex Contact Center, designed to bring enterprise-grade CX capabilities to Salesforce via Service Cloud Voice. Built for scalability, flexibility, and AI-powered automation, it enables seamless omnichannel engagement while maximizing agent efficiency and customer satisfaction.

• Webex Contact Center

  Webex Contact Center, powered by Cisco and delivered by Bucher + Suter, delivers a cloud-native, AI-driven customer experience platform built for flexibility and scale. With intelligent routing, real-time analytics, and seamless CRM integrations, businesses can optimize every interaction, boost agent productivity, and elevate customer satisfaction. As a trusted Cisco partner, Bucher + Suter ensures effortless implementation and ongoing innovation, helping organizations maximize the full potential of Webex Contact Center.

• b+s Connects for Service Cloud Voice

  b+s Connects for Service Cloud Voice bridges the gap between Webex or Cisco Contact Center and Salesforce, delivering an intelligent unified experience that empowers agents to deliver better CX from before the point of contact. With seamless integration, AI-powered insights, and omnichannel capabilities, it enhances efficiency and ensures every customer interaction is informed and effortless.

• b+s Connects

  b+s Connects seamlessly integrates Cisco Contact Center with Salesforce, Microsoft Dynamics, and ServiceNow, providing agents with real-time customer insights and streamlined workflows. By eliminating context switching and unifying interactions, it drives productivity, personalization, and better business outcomes.

Calabrio is a trusted ally to leading brands. The digital foundation of a customer- centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Website
www.calabrio.com

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

Products

• Call Recording

  Capture every call, email, chat, text, and message with our contact center call and interaction recording solution.

• Quality Management

  Leading contact center quality management software delivers a comprehensive view of customer interactions.

• Analytics

  Fuel a customer-centric engine with AI-powered contact center analytics software. All-in-one Interaction Analytics solution.

• Chat Bot Analytics

  Chatbot analytics software that empowers chatbot teams – from digital product owners, to chatbot operators, conversation designers, and digital analysts. Sophisticated chatbot analytics platform helps you monitor and improve the performance and quality of your customer service chatbots and voice bots.

• Workforce Management

  Unlock the full potential of your greatest asset–your people–with the world’s best WFM software for modern contact centers.

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

Website
www.callminer.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

Products

• Analyze

  Harness AI and ML to automatically uncover insights from 100% of your interactions in the contact center and beyond to deliver new understanding of your customers.

• Coach

  Coach aggregates insights from conversations, identifying which individuals are effective based on customized manual or automated scoring criteria.

• Enhanced AI Module

  Enhanced AI Module equips analysts with AI-driven tools like automatic category creation, contact summarization, natural-language discovery and trend identification – uncovering hidden insights, boosting productivity and enhancing experience.

• RealTime

  RealTime automatically notifies agents or supervisors based on customer interaction indicators.

• Redact

  Redact ensures you can meet security and compliance standards by automatically removing sensitive customer data.

Content Guru makes engagement easy. Its resilient cloud-based solution, storm®, is trusted by the world’s largest organizations to deliver mission-critical, first-class customer experiences quickly and accurately. Leading organizations, from the world's largest enterprises to public sector agencies and mission-critical service providers, rely on storm's unrivalled 99.999% availability and flexible, future-proof capabilities. Content Guru delivers services in over 100 countries and enables major organizations, from Rakuten Communications to the US Federal Government, to deliver reliable, consistent and best-in-class omni-channel experiences.

Website
www.contentguru.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Visit cyara.com

Website
cyara.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• WebRTC

Products

• Botium

  As the world’s only true end-to-end conversational optimization platform, Botium helps leading enterprises develop and deploy reliable AI-powered bots faster and with greater confidence. Realize value from the earliest stages of the development lifecycle with Botium to help your teams design, develop and train your bot to accelerate chatbot development with control. Assure ongoing performance with continuous testing and monitoring, and ensure your bot meets compliance, quality, and customer standards, from development to deployment.

• Cruncher

  To have confidence that your contact center infrastructure will live up to customer expectations, you must stress-test CX journeys before they go live so you can find defects before your customers do. Cruncher automatically generates thousands of calls, simulating real-world customer contact and verifying that each component and your system as a whole works at any – and every – scale. Simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.

• Number Trust

  Increase pick-up rates, lower phone number management costs, and reinforce your customers’ trust and loyalty. Number Trust is the only solution purpose-built for the CX industry to offer fast, visual verification of how your CLI is presented. Easily conduct full, end-to-end tests across every major global, mobile network, including coverage of all main 3rd-party spam filters and blockers, so you’ll always know how your calls are coming through to your customers.

• Pulse

  Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers.

• Voice Assure

  Voice Assure provides automated, proactive global phone number testing that enables you to understand your customers’ calling experiences across the globe. With servers located in more than 80 countries and coverage for the broadest network of carriers, Voice Assure can originate real time calls in-country and interstate, precisely replicating customers’ calls and measuring things like call connection rates, audio quality, voice latency, call line identity (CLI) dial tone transmission, and other important aspects of call performance.

Deepgram is the leading voice AI platform designed for developers building voice-first products using speech-to-text, text-to-speech, or speech-to-speech APIs. Over 200,000 developers build with Deepgram's voice-native foundational models - accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Contact us to learn more at www.deepgram.com/contact-us

Website
www.deepgram.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Nova-3

  Nova-3 is our most advanced speech-to-text model to date, redefining the benchmarks for accuracy and performance. Building on the strengths of its predecessors, it extends state-of-the-art speech recognition to an even broader range of complex, real-world scenarios.

• Voice Agent API

  A unified voice-to-voice API that enables natural-sounding conversations between humans and machines. With one powerful API, create LLM-powered AI agents that listen, think, and speak with the same intelligence and emotive quality that a person can.

• Aura

  Bring your apps to life with responsive, natural-sounding voice AI. - Quality: Human-like tone, rhythm, and emotion - Speed: less than 250 ms latency - Scale: Cost-efficient and optimized for high-throughput applications

Diabolocom empowers businesses with AI-driven customer experience solutions and a cloud contact center platform built for seamless, omnichannel interactions. Our award-winning, proprietary AI enhances automation, boosts agent productivity, and transforms customer engagement—whether integrated into our CCaaS or via APIs. Optimizing operations for contact centers, sales, and support teams worldwide, Diabolocom combines smart automation, real-time insights, and native CRM integrations to drive performance. With offices in Europe, the USA, Brazil, and Dubai, we’re the go-to partner for top brands like Mitsubishi, Nikon, and Culligan, building the customer experience of tomorrow.

Website
www.diabolocom.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile / Wireless Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Unified Communications
• WebRTC

Products

• AI-Powered Voice Analytics

  Diabolocom’s Voice Analytics solution empowers contact centers with AI-driven interaction analysis, turning every conversation into actionable insights. From real-time transcription to automated call summaries, tagging, and next-best actions, our solution enhances customer interactions and operational efficiency. Designed for real-world customer service use cases, our AI ensures accurate and relevant analysis, accessible in a visually intuitive format—allowing agents to review transcriptions alongside key insights. Fully accessible via API, Voice Analytics integrates seamlessly with any contact center solution and is natively embedded within Diabolocom’s CCaaS platform for a unified customer relationship management experience.

• Automated Quality Monitoring

  Transform your quality monitoring with AI-driven, 100% automated evaluations. Analyze every customer interaction, uncover key insights, and improve service quality with hybrid AI-human scoring and customizable evaluation criteria. Eliminate bias, streamline decision-making, and turn quality monitoring into a powerful tool for agent and CX development.

• Agent Assist

  Free your agents from low-value tasks and boost your contact center’s productivity with Diabolocom’s Agent Assist. This AI copilot transcribes calls in real time, generates intelligent summaries, provides contextual guidance, and auto-fills CRM fields, allowing agents to focus on what matters most—delivering great customer experiences.

• Outbound Campaign Solution

  Boost prospecting, sales and follow-up campaigns with Diabolocom’s outbound call solution. Equipped with predictive, progressive, and preview dialing modes, it automates call distribution based on agent availability and predefined rules. Features like our Power Dialer and smart call blending enhance efficiency, while our CRM integrations (native or via APIs) ensure personalized interactions and seamless data tracking. With real-time analytics and advanced prioritization rules, businesses can fine-tune their outreach strategies, maximize contact rates, and drive better results.

• Omnichannel Contact Center Software

  Manage inbound and outbound interactions seamlessly across voice, SMS, email, and social media with Diabolocom’s cloud-based solution. Smart routing, AI-driven automation, and interactive voice response ensure efficient call distribution and real-time monitoring. Agents get a unified view of conversations with instant access to interaction history, reducing handling time and improving efficiency. Native CRM integration or API connectivity enables a smooth agent experience. Scalable and secure, our platform optimizes workflows, enhances service quality, and empowers businesses to deliver a truly connected omnichannel experience.

DialedIn, with over 25 years in the industry, offers robust cloud-based contact center software designed to enhance agent productivity and boost profitability. Catering to a wide range of industries, our customizable solutions support both inbound and outbound operations, integrating seamlessly with various channels and productivity tools. Focusing on improving customer satisfaction and lowering operational costs, DialedIn equips businesses with the tools for efficient call management and analytics. Let us help transform your contact center's performance quickly and effectively. Experience the difference with DialedIn – where powerful, reliable, and affordable solutions meet elegance.

Website
www.GetDialedIn.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• WebRTC

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights.

Website
dialpad.com/company

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Eleveo provides intuitive AI-fueled Workforce Optimization solutions designed to address the challenges managers and decision-makers face in today’s contact centers. Our mission is to elevate every encounter in the contact center with easy-to-deploy/use/manage/scale solutions that include Call Recording/Media Management, Workforce Management, Quality Management, Analytics, and Compliance. Eleveo offers deployment flexibility - on-prem, in the cloud, or in a hybrid environment. We earn a consistent 90+ NPS from our customers and have built a 20+ year reputation in the industry for our commitment to enhancing the customer, agent, and manager experience.

Website
www.eleveo.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Workforce Management

• Quality Management

• Call Recording

• Speech Analytics

Expertflow offers a Cloud Contact Center. It can run standalone or add-on to Cisco or Genesys. Companies can use free open-source AI for Chat- and voice bots, Agent-assistance and Analytics, and connect to CRMs such as Salesforce, Service Now, Hubspot, MS Dynamics, Zoho, Odoo, Oracle, SAP, and SuiteCRM.

Website
www.expertflow.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Voicemail / Unified Messaging
• WebRTC

Products

• Expertflow Cloud Contact Center

  https://docs.expertflow.com/cx/4.7/expertflow-cx-data-sheet

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

Website
www.five9.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

Flexcom helps companies reduce IT costs and save management time by automating the entire Connected Workplace lifecycle. We provide solutions to simplify and delegate daily administration tasks while enabling seamless cloud migrations. All activities are centralized into a single, intuitive interface for greater clarity and control. Flexcom Suite is the only solution on the market that combines reporting and provisioning capabilities for on-premises, hybrid or cloud-based environments. For 20 years, Flexcom has been transforming how businesses manage and optimize their Communication and Collaboration platforms.

Website
www.flexcomlabs.com

Social Networks

Products/Services Offered

• AI / Analytics
• Unified Communications

Products

• Flexcom Analytics

  Analyze and Report on Fixed, mobile phone and collaboration platform traffic

• Flexcom Agile Provisioning

  Delegate and Automate the Connected Workplace Management

• Flexcom Suite

  Centralized, intuitive interface to simplify daily adm and reporting across all platforms

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey while using AI. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners in consumer communications to grow business and increase loyalty. Infobip can reach over 7 billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections.

Website
www.infobip.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)

intlx Solutions specializes in providing cutting-edge unified communications solutions tailored to meet the unique needs of businesses across various industries. With a focus on innovation, reliability, and customer satisfaction, intlx Solutions empowers businesses to harness the power of technology to achieve their goals efficiently and effectively while streamlining operations, enhancing productivity, and driving growth.

Website
www.intlxsolutions.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• TEM
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging
• WebRTC

Products

• intlx360 Dashboard

  Incident and Problem Management Platform

• Alarmtraq Partner Edition

  Alarm Monitoring

Kaltura provides both live and on-demand video solutions that boost engagement, maximize ROI, and foster closer connections between brands and audiences. Our products empower businesses of any size to create personalized digital experiences, including webinars, virtual and hybrid events and community hubs, video web experiences and virtual classrooms, and a content intelligence lab for effortless repurposing. Kaltura’s AI-infused, off-the-shelf products offer unparalleled flexibility, modularity, and ease of integration. Plus, end-to-end video workflows that are enterprise-grade, immensely scalable, and 100% on-brand.

Website
www.kaltura.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• A / V Meeting Room Technologies
• Team Collaboration / Chat Apps
• Video: Cloud-based Services
• Video: Mobile
• Video: Room Systems
• WebRTC

Products

• Work Genie AI

  Transform knowledge access with secure, hyper-personalized journeys, turning searches into instant discovery and maximizing productivity.

• Media Services

  Leverage Kaltura’s APIs, SDKs, and developer tools for all things video experiences– from media management and streaming to video players, video experiences, and analytics.

• Meetings/Virtual Classroom

  Enhance remote collaboration with Kaltura’s meeting solutions, featuring a powerful engagement suite, advanced analytics, and robust session management tools. Kaltura was named a Representative Vendor in the 2025 Gartner® Market Guide for Meeting Solutions.

• Video Portal

  Kaltura Video Experience Cloud delivers enterprise-grade security, limitless scalability, and unmatched flexibility, empowering organizations with AI-powered video creation, management, and engagement.

• Kaltura Experience Cloud

  Seamless video experiences optimized for mobile, spanning virtual events, webinars, VOD portals, and interactive sessions.

Klearcom helps global enterprises ensure flawless customer experiences by detecting and preventing voice call failures in IVR and telephony systems. With non-intrusive, cloud-based testing across 100+ countries, Klearcom provides real-time insights into call connectivity, audio quality, and IVR performance. Trusted by Fortune 500 companies, our solution enables businesses to optimize their voice infrastructure, reduce downtime, and enhance customer satisfaction. By proactively identifying issues before customers do, Klearcom empowers organizations to maintain seamless communication and compliance in an ever-evolving digital landscape.

Website
www.klearcom.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services

LeapXpert, the responsible business communication pioneer, provides enterprises with peace of mind through governed, compliant, and secure communication solutions. The LeapXpert Communications Platform enables governed and efficient communication between employees and clients through consumer messaging channels, while boosting productivity and decision-making with Communication Intelligence. The company is headquartered in New York, with offices in London, Tel Aviv, and Asia. Hundreds of enterprise customers, with hundreds of thousands of users in more than 45 countries, depend on LeapXpert daily for Digital Communications Governance & Archiving (DCGA) solutions. For more information, visit www.leapxpert.com.

Website
www.leapxpert.com

Social Networks

Products/Services Offered

• AI / Analytics
• Security
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.

Website
www.liveperson.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Text-based Messaging (email, IM)
• Unified Communications

MiaRec is transforming contact center intelligence with AI-driven Automated Quality Management and Conversation Intelligence solutions. Our latest innovation, MiaRec IMetrics, delivers real-time CX insights—like CSAT, NPS, and NES—without relying on surveys, giving businesses full visibility into customer sentiment and agent performance. By automating workflows, reducing operational costs, and unlocking actionable insights, MiaRec empowers contact centers to drive efficiency, elevate customer experiences, and accelerate revenue growth. Trusted by over 500 organizations worldwide—including leaders in healthcare, insurance, retail, and financial services—MiaRec helps customer-first companies turn every interaction into a competitive advantage, all while ensuring security and compliance. Headquartered in Silicon Valley, we’re pioneering the next era of AI-powered customer experience.

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• MiaRec Auto QA

  MiaRec Auto QA stands out as a powerful solution tailored for the modern contact center. By harnessing advanced Speech Analytics and Generative AI, it delivers exceptionally accurate scoring of 100% of calls, enabling a nuanced understanding of context and agent performance. This comprehensive visibility and consistent evaluation not only enhance service quality but also drive operational excellence.

• MiaRec Topic Analysis

  MiaRec’s LLM-based Topic Analysis offers a sophisticated solution for organizing and analyzing conversational data. By automatically categorizing interactions into relevant topics and themes, MiaRec streamlines data management and enhances your ability to extract actionable insights. This ensures that you can easily identify trends and make informed decisions based on well-structured data, while utilizing technology that accounts for the full context and nuances of dialogue.

• MiaRec Sentiment Analysis

  MiaRec’s Sentiment Analysis provides an advanced, automated solution for evaluating customer interactions. Using sophisticated Generative AI, this feature evaluates the contents of the transcription for the sentiment of customer conversations, offering valuable insights into customer experiences and perceptions. By delivering actionable sentiment data, MiaRec helps organizations enhance their customer service and drive strategic improvements.

• MiaRec AI Insights

  MiaRec's Custom AI Insights empower organizations to truly leverage their data. Gain access to concrete benefits, like full visibility into why your customers are calling, key insights about those interactions, customizable data tailored to your needs, and much more. Powered by Generative AI and LLM-based technologies, contact centers can transform raw data into actionable intelligence that drives informed decision-making and tangible results.

• MiaRec CX KPIs - Imetrics

  MiaRec iMetrics automatically calculates CX scores such as CSAT, NES, NPS using advanced AI technology.

With over four decades of experience, Microcall provides call analytics on CUCM, Webex Calling, SBCs, Microsoft Teams, Avaya, Zoom, Genesys, Five9, RingCentral, as well as any other Cloud/Voice solution. We provide 100% coverage for Enterprise Voice and Collaboration environments. Microcall’s real-time, customized dashboards provide Cradle-to-Grave Searches, CUBE/SBC analytics, SIP traffic Analytics, Peak Concurrent Calls, MOS/Call Quality, Group stats, Emergency 911 Alerts, Call Accounting, Informal Call Center reporting, and Alerts for System Failures. Microcall simplifies your organization's complex voice data, delivering clear reports, dashboards, and alerts that streamline infrastructure, reduce costs, and improve efficiency.

Website
www.microcall.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Microcall

  Microcall provides call analytics on CUCM, Webex Calling, SBCs, Microsoft Teams, Avaya, Zoom, Genesys, Five9, RingCentral, as well as any other Cloud/Voice solution. We provide 100% coverage for Enterprise Voice and Collaboration environments. Microcall’s real-time, customized dashboards provide Cradle-to-Grave Searches, CUBE/SBC analytics, SIP traffic Analytics, Peak Concurrent Calls, MOS/Call Quality, Group stats, Emergency 911 Alerts, Call Accounting, Informal Call Center reporting, and Alerts for System Failures. Microcall simplifies your organization's complex voice data, delivering clear reports, dashboards, and alerts that streamline infrastructure, reduce costs, and improve efficiency.

A global market leader in hybrid enterprise communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate, and provide innovative services to their customers. Our innovation and communications experts serve business users in over 100 countries.

Website
www.mitel.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging
• WebRTC

Products

• Mitel CX

  Mitel's new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer engagement processes, drive employee efficiency, and exceed the growing expectations of today’s consumers. Taking CX Beyond the Contact Center Mitel CX’s holistic approach to customer engagement helps organizations tackle the challenge of delivering faster, customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing businesses to meet customers where they are, across any channel. Mitel CX integrates seamlessly with Mitel’s unified communications (UC) solutions to deliver a fully converged UC/CC experience. As a result, CX capabilities are extended to all employees – not just contact center agents – supporting collaboration between back-office and frontline teams and improving first-contact resolution. For organizations using other providers for their core communications, such as Microsoft Teams, Mitel CX also can serve as a standalone solution. Key Features of Mitel CX Include: Customizable Workflow Automation: CX managers can easily design AI-enhanced workflows with Mitel’s Chatbot Builder and low-code/no-code Workflow Studio without requiring specialized skills, allowing teams to optimize daily tasks in minutes. GenAI Virtual Agents: Intelligently automates repetitive inquiries, leaving more complex issues to human agents for optimal efficiency and faster resolution. Intelligent Analytics: Provides rich dashboards, native reporting, and business intelligence integration for transcriptions, recordings, and a comprehensive view of customer data to deliver actionable insights that support faster decision-making. Agent Empowerment: Real-time prompts, suggested responses, and intelligence-based coaching help improve first-contact resolution and overall employee performance. Omnichannel Engagement: Seamless transitions across channels such as voice, chat, video, and social, allowing customers to engage on their preferred platform. Flexible Integrations: Pre-built integrations with industry and business apps plus open APIs allow Mitel CX to be tailored to each organization’s needs and embedded into everyday processes, reducing friction and accelerating workflows. Experienced Service Teams: Expert professional service teams offer support to tailor Mitel CX for the needs of each organization and provide ongoing management as needed, resulting in a truly unique customer engagement experience. Mitel’s ability to deliver highly tailored solutions was also noted as a key contributor to Mitel’s placement as a Leader in the Aragon Research Globe™ for Intelligent Contact Center, 2025,

• Mitel & Zoom Strategic Partnership

  This strategic partnership is designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communication platforms in a modern, deeply integrated communication experience. The partnership will address growing enterprise demand for hybrid unified communications (UC) deployments with a “best-of-both-worlds” solution that delivers security and control for mission-critical communications alongside exceptional collaboration to enhance business productivity. The partnership will introduce a Zoom-first experience within Mitel’s hybrid portfolio, including access to the full Zoom Workplace platform, which works seamlessly with existing Mitel investments. Leveraging Mitel’s Common Communication Framework, the unique Zoom-Mitel offering will deliver a fully embedded, feature-rich experience without add-ons or plug-ins, including UC and mobile app integration, hardware device-level integration, and advanced business process capabilities like bi-directional presence, call-to-video escalation, and centralized user provisioning and administration. Additionally, users will gain access to Zoom Phone with embedded support for Mitel PBX platforms, whether deployed on-premises or in the cloud. It also creates a compelling opportunity for Mitel’s more than 70 million global end users to elevate their collaboration experience by allowing them to seamlessly access Zoom AI Companion, Meetings, Team Chat, and more while leveraging their existing Mitel investments. Partnership highlights: Establishes Zoom as Mitel’s exclusive UCaaS offering within its overall UC portfolio for customers of all sizes Enables Mitel’s sales teams and over 7,000 partners globally to cross-sell the Zoom-first experience as a core part of the unique hybrid solution or help customers migrate to Zoom if UCaaS is their preferred deployment model. Enables Zoom sales teams to sell Mitel’s award-winning devices for Mitel hybrid customers requiring physical endpoints. Creates an opportunity for partners to expand wallet share with existing customers and differentiate value to prospects while building sustainable revenue streams. Supports growing customer demand for hybrid capabilities that “just work” across on-premises, private and public cloud models, offering flexibility, security, and control. Provides on-premises enterprise companies an opportunity to introduce industry-leading collaboration capabilities through a model and pace that suits their needs. “This partnership recognizes the value of hybrid communications. The reality of modern business, today, is that requirements will change and get more complex,” said Dave Michels, founder and lead analyst, TalkingPointz. “Mitel offers powerful private cloud and single-tenant voice solutions, and Zoom has excellent enterprise video and team chat. Together, they create a seamless solution without putting an integration burden on the customer. This partnership brings the best of hybrid communication to market for those looking not to sacrifice flexibility, control, and resiliency, globally.

• Mitel OpenScape Xpert

  Critical events require swift and effective communication solutions to ensure timely response and coordination. OpenScape Xpert emerges as the optimal choice for managing such situations seamlessly. With its robust capabilities, OpenScape Xpert empowers organisations in time-critical, high-pressure decision-making processes. It further enhances team communication and collaboration needs that need multi-line or highly orchestrated voice communication. Whether it's to help traders close a deal or dispatchers save lives and support emergencies, OpenScape Xpert protect all that matters.

• Mitel Virtual Care Collaboration Service

  Virtual Care Collaboration Service (VCCS) is designed to deliver innovative solutions for the challenges of modern healthcare. VCCS enables encrypted telehealth communication with zero downloads needed and provides an integrated scheduling view for provider staff, patients, rooms and resource efficiency. Expert staff can additionally benefit from contextually relevant data surfaced securely and confidentially during interactions. Suitable for all organisations Whether on-premises, hybrid or secure cloud deployments – VCCS meets the telehealth demands of many healthcare provider scenarios without imposing wholesale change – adding value and efficiency to existing workflows and applications through flexible integration capabilities. Orchestrated efficiency VCCS design principles make it ultra versatile and ready for use in many aspects of patient-centric virtual care.From proactive and preventative care, remote e-consultation and triage, from inpatient stays to community care and recovery – VCCS helps efficiently orchestrate providers staff, patients and resources with an integrated scheduling view. Privacy and security measures Protecting patient privacy is vital.VCCS allows patients and staff to communicate securely via video, audio, screen-sharing, messaging and secure file transfers. Encryption is built-in to ensure confidentiality is maintained and importantly – does not require a client application to be downloaded, installed or managed. Patient coaching overlays Medical and expert staff can receive visual cues and reminders of historic patient conditions and symptoms from the patient record system – these appear as overlays in real-time, providing useful background details for on-going diagnostics and continued care. Telehealth e-consultation aids Medical staff can conduct remote examinations (with patient consent) – Images and notes can be recorded and stored. Additionally, medical and patient device data can be securely uploaded - such as temperature, respiratory rate, pulse oximetry and blood pressure for clinical decision support purposes.

• MiVoice Business UC Solution

  Comprehensive unified communications solution built on Mitel's leading hybrid communications platform. (CAPEX/SUBSCRIPTION OPTIONS)

Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Scottsdale, Arizona.

Website
www.nextiva.com

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Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging

Products

• AI-Powered Contact Center

  Boost revenue, drive efficiency, and provide a seamless customer experience with Nextiva Contact Center.

• Social Media & Reviews

  Connect and engage with customers on the channels they prefer with social engagement and customer reviews.

• Business Communications

  Improve business efficiency, reduce costs, and enhance productivity with Nextiva Business Communications for voice, video, & messaging. One app for all your conversations.

Number Sentry provides a complete TelemManagement suite designed to maximize call connectivity. Our solutions include number branding, spam monitoring, and real-time remediation to prevent blocking and spam labeling. Additionally, our Number Defender solution bypasses least cost routing (LCR) and filtering, ensuring calls are efficiently delivered. With carriers no longer obligated to carry telecom traffic, our intelligent routing and monitoring help call centers maintain high connect rates. By proactively managing outbound numbers, we help businesses reach more customers, improve answer rates, and drive better engagement.

Website
numbersentry.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)

Products

• Number Defender

  Number Defender by Number Sentry ensures superior outbound call delivery by bypassing upstream carrier blocking and hidden network barriers, significantly improving connect rates. With AI-driven call routing and high-quality voice transmission, it guarantees reliable call delivery without interruptions, jitter, or delays, maximizing business growth and efficiency.

• Number Guard

  Number Guard by Number Sentry proactively monitors and remediates spam labels and call blocking across carriers, ensuring your outbound numbers remain clean and trusted. It provides real-time insights, automated remediation, and ongoing protection to maximize connect rates and maintain brand integrity.

• Number Mapper

  Number Mapper optimizes call routing by dynamically selecting the best-performing and clean numbers to maximize connect rates and avoid spam labels.

• Number Shield

  Number Shield by Number Sentry provides clean, pre-tested, and properly branded phone numbers to ensure high call deliverability and eliminate labeling or blocking issues before use. It offers fast provisioning of DIDs and toll-free numbers, along with flat-rate call branding to enhance trust and maximize connect rates for outbound campaigns.

• Number Recon

  Number Recon by Number Sentry provides data-driven insights to optimize outbound call strategies, replacing ineffective trial-and-error tactics with actionable analytics. By analyzing calling patterns and supplementing them with key metrics like carrier heatmaps and number inventory optimization, it helps call centers maximize connect rates and improve overall performance.

Omilia is a leading AI platform for customer service. It provides cutting-edge native Conversational AI solutions that transform customer service experiences by automating interactions and empowering human agents. By combining advanced natural language understanding (NLU), speech recognition, and generative AI technologies, Omilia delivers seamless voice and chat automation, real-time agent assistance, and robust multi-layered anti-fraud capabilities. Backed by 20+ years of AI expertise it is trusted by leading enterprise global brands. Omilia helps businesses transition to AI-driven contact center operations, improving efficiency, reducing costs, and enhancing customer satisfaction while maintaining the perfect balance between automation and the human touch.

Website
omilia.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Conversational Voice & Chat

  Omilia offers advanced Conversational AI solutions designed to enhance customer interactions across voice and chat channels. Conversational Voice - Omilia's Conversational Voice platform revolutionizes traditional Interactive Voice Response (IVR) systems by eliminating complex menus and inefficient call routing. Leveraging Generative AI, it automates over 90% of customer interactions, leading to higher first-call resolution rates and delivering personalized, human-like experiences. This approach not only reduces operational costs but also addresses challenges such as agent turnover and customer dissatisfaction. Conversational Chat - Recognizing the growing preference for digital communication, Omilia's Conversational Chat provides immediate, accurate responses to customer inquiries through AI-driven chatbots. These virtual assistants manage a wide range of service queries, effectively reducing the workload on human agents. Designed for complex interactions, the chatbots ensure customers receive the exceptional service they demand without necessitating human intervention. Both platforms are integral components of the Omilia Cloud Platform, which enables seamless, omnichannel conversational experiences. This unified approach ensures consistent and efficient customer service across various touchpoints, including voice, chat, messaging apps, and more.

• Authentication and Anti-Fraud

  Omilia's Contact Center Security platform provides multi-layered anti-fraud protection and intelligent authentication to safeguard self-service channels from cyber threats. Its AI-driven approach includes Voice Biometric Verification, which authenticates users within two seconds of speech, and Liveness Detection, ensuring that voices are from real, present individuals rather than recordings. Speaker Change Detection identifies when a different person takes over a conversation, while Known Fraudster Blocklisting prevents repeat offenders from accessing the system. Behavior Analytics detects suspicious patterns in caller behavior, and ANI Spoofing Risk Analysis flags potential phone number spoofing attempts. These features reduce fraud risk, enhance security, and improve customer authentication without disrupting the user experience.

• Agent Assist

  Omilia's Agent Assist is an AI-powered tool that enhances call center operations by providing personalized coaching and contextually relevant real-time support to agents, ensuring faster issue resolution and improved customer satisfaction. Key Features: - Instant Knowledge Access: Provides relevant information from a centralized knowledge base during live calls. - Sentiment Analysis: Detects emotions in conversations, enabling timely interventions or escalations. - Action Suggestions & Script Adherence: Guides agents with recommended responses and ensures compliance. - Live Call Transcription & Summarization: Captures conversations for future reference and training. Agent Assist: - Boosts Productivity: Reduces call handling time and improves efficiency. - Improves Agent Morale: Minimizes stress and enhances job satisfaction. - Enhances Security: Integrates voice biometrics and fraud detection tools. By leveraging AI, Omilia’s Agent Assist empowers agents with real-time insights, enabling them to deliver efficient, empathetic, and secure customer service.

• Conversational Insights

  Omilia's Conversational Insights® offers continuous monitoring and real-time analysis of Conversational AI applications, enabling businesses to track goals, monitor KPIs, and identify customer behavior patterns. Its intuitive dashboards facilitate the detection of areas for performance enhancement and increased automation. The platform's OCP Monitor® delivers detailed tracking of customer interactions, allowing examination of call dialogues and web chats, while OCP Reporting® provides comprehensive analytics and graphical dashboards to pinpoint optimization opportunities. By understanding customer inquiries and analyzing unsuccessful resolutions, businesses can fine-tune systems to improve containment rates. The platform also assesses the success of critical tasks within IVR systems, reducing the need for human intervention. Specialized models highlight opportunities to enhance virtual assistant performance, presenting aggregated results for easy review and implementation. Additionally, users can delve into real-time or past interactions to thoroughly review conversation flows.

• Omilia Workforce AI

  Omilia Workforce AI leverages Generative AI to analyze customer interactions and deliver precise evaluations, uncover actionable insights, personalize coaching, and improve customer satisfaction. This quality management solution enhances the customer experience by providing targeted agent feedback. It empowers organizations with automatic, detailed analysis and categorization, enabling more precise evaluation of interactions—ensuring agents stay aligned with messaging and compliance.

Oracle Communications offers security first, best-of-breed, and cloud-ready products and solutions that enable secure and frictionless integration of hybrid voice communication and AI services.

Website
www.oracle.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Parloa amplifies the customer service experience with an AI Agent Management Platform that makes every interaction as easy as talking to a friend. This enterprise-grade platform enables contact centers to leverage the full power of generative AI, safely and reliably. It combines highly skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, drive sales, and build loyalty.

Website
www.parloa.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

pivot is a Proactive AV System Management platform built to streamline deployment and support for the entire AV lifecycle. pivot acts as a system of record and action, uniting teams on a single platform to proactively monitor and manage business-critical AV systems collaboratively. Any system, any team member, anywhere.

Website
www.pivotnow.ca

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC

PolyAI is a leading provider of enterprise voice assistants, transforming customer experiences through natural and human-like conversations. Specializing in automating customer service calls, PolyAI delivers AI solutions that are fast, accurate, and empathetic, empowering businesses to provide exceptional service at scale. With expertise across several industries such as retail, travel, financial services, and healthcare, PolyAI enables organizations to streamline operations, improve customer satisfaction, and reduce costs, all while integrating seamlessly into existing workflows.

Website
poly.ai

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

Founded in 1990, Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that proactively manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer an extensive spectrum of applications that utilize the latest technologies that interoperate with the world's largest communication providers including RingCentral, Zoom, Cisco, Avaya and many others.

Website
www.telecost.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Team Collaboration / Chat Apps

Products

• Shadow Agent for RingCX

  Shadow Agent for RingCX offers a real time unified experience for RingCentral users including cross-platform presence, Queue KPIs and cradle-to-grave insights. More at: https://www.telecost.com/ringcentral

• Shadow Agent for RingEX

  Shadow Agent turbo charges RingCentral RingEX with enhanced functionality at a fraction of the cost of call center seat licenses. The client adds many of the features that customers demand including disposition codes, leaderboards, call back functions, cherry pick, break codes, auto logoff, presence override and powerful local Heads-Up Display (HUD).

• Shadow Agent for Webex Calling

  Shadow Agent for Webex Calling offers real time KPIs, leaderboards, agent and queue presence metrics to unified communications environments. Key benefits User Presence & Leaderboards Shadow Agent includes a powerful dynamic local presence dashboard that can be configured to show specific departments, or users. Metrics for each user are available in real time leaderboards. Live Agent/Queue KPIS Queue status including agents available, ringing calls, longest waiting & service levels can be curated for specific agents/managers & remote workers. Enterprise Analytics & Call Queue Reporting Shadow Agent tightly integrates with Shadow All In One Analytics for account level enterprise historical reporting.

• Shadow Agent for Zoom Phone

  Shadow Agent adds enhanced functionality to Zoom Phone including disposition codes, account codes, custom auxiliary codes, agent or extension presence, queue status and real time daily leaderboards. Visit https://link.telecost.com/shadowaz

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical network solutions to service providers, enterprises, and critical infrastructure sectors globally. Our end-to-end solutions portfolio delivers core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. We commit to Environmental, Social and Governance matters, offering an annual Sustainability Report to our stakeholders. Visit rbbn.com.

Website
ribboncommunications.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile / Wireless Services
• Security
• Systems Integration Services / Consulting / VAR

Rime – the most authentic AI voices for real-time conversations at scale. Rime's enterprise-grade text-to-speech (TTS) features ultra-low latency, unlimited concurrency, and voices across a wide variety of demographics and languages with developer-friendly APIs and tooling. Our voices don't just sound the best, they convert, retain, and sell.

Website
www.rime.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Voice AI (TTS)

  Rime's enterprise-grade text-to-speech (TTS) features ultra-low latency, unlimited concurrency, and voices across a wide variety of demographics and languages with developer-friendly APIs and tooling.

Unlock smarter conversations and happier customers with RingCentral's award-winning AI-powered cloud communications—combining phone, SMS, video, and messaging, and contact center with unparalleled reliability and real-time AI automation and insights. Simplify end-to-end management and connect communications across Salesforce, Microsoft Teams, and more with over 400+ pre-built apps for effortless productivity.

Website
www.ringcentral.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Voicemail / Unified Messaging

The Society of Communications Technology Consultants International (SCTC) is a premier network of independent, vendor-neutral consultants specializing in IT and telecommunications. We help businesses develop and implement strategies to optimize technology, enhance operations, and drive growth. Our expert consultants provide unbiased guidance on digital transformation, cost management, and emerging technologies, ensuring tailored solutions for every client. For consultants, SCTC offers a supportive community, professional development, and business growth opportunities. Whether you need expert consulting services or are looking to join a thriving network of professionals, SCTC is your trusted partner in technology consulting success.

Website
www.sctcconsultants.org

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Text-based Messaging (email, IM)
• Unified Communications

SecureLogix provides industry’s only universal platform addressing the full spectrum of call security and trust issues for all enterprise inbound and outbound calls. We transform business outcomes by increasing answer rates and protecting enterprise and contact center resources from voice attacks, robocalls, spam and fraud. Our Call Trust Services will increase your call answer rates by restoring and protecting healthy reputation ratings for your corporate calling numbers and enriching your outbound calls with full call branding details. Meanwhile, Our Call Security Solutions protect your phone numbers from being spoofed, authenticate inbound calls to your agents, and secure your critical voice resource from attack, misuse and abuse. SecureLogix has been fully dedicated to ensuring enterprise voice security and call trust for over 20 years. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls for some of the world’s largest corporations and military installations. For more information, visit www.securelogix.com.

Website
www.securelogix.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security

Sensiple, a New Jersey corporation founded in 1999, delivers superior global IT solutions. With over two decades of expertise, our specialized products and services span customer experience, digital & enterprise transformation, cloud infrastructure, and independent testing. Serving diverse industries, including Healthcare, Technology, Retail, and more, our expert team develops sustainable IT strategies to help clients envision the future. Key products include Tryvium, DocuAI, Intelisense, and Google CCAI.

Website
www.sensiple.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• WebRTC

Products

• tryvium

  tryvium, the cloud-based contact center solution, can supercharge your support team and elevate employee and customer experiences. Powered by AI, the platform revolutionizes support delivery, enabling self-service features and equipping agents with intelligent tools for high-quality service.

• Docuai

  Docuai, our Intelligent Document Processing leverages automation to streamline document workflows. It employs advanced technologies to capture, classify, and extract critical data from a wide range of document formats, including paper, PDF, and electronic files. This eliminates the need for manual data entry, transforming unstructured and semi-structured information into a readily usable digital format.

• Intelisense

  Intelisense is a platform to optimize every customer journey across the modern contact centre. It is an Intelligent engine built with Machine Learning algorithms & Data Mining to provide autonomous solutions, assistive decisions, and actionable insights that ultimately translate to superior user experiences. Intelisense is built on the primary building blocks of scalable microservices that emulate aspects of human cognition, behaviour, and data intelligence to transform how a user is serviced.

• Google CCAI

  Google Contact Center AI (CCAI) uses AI to revolutionize contact centers by improving both agent and customer experiences. CCAI provides an omnichannel platform, including SMS, web chat, and VoIP, intelligently routing customers. Its Agent Assist offers real-time support with live transcription, knowledge base access, and smart replies. CCAI Insights provides comprehensive analytics, uncovering key performance indicators and sentiment trends. The result is quicker, more personalized customer interactions, boosting satisfaction and first contact resolution.

• Outbound Communications Manager

  Outbound Communications Manager offers a comprehensive solution for managing and executing multi-channel campaigns. It supports email, SMS, and voice channels, enabling users to create and schedule campaigns across all platforms. The product includes robust segment management features, allowing for data processing, validation, and preview. It also provides a flexible template system with support for dynamic attributes and multi-language content.

Solgari transforms Microsoft Teams into the world’s best customer engagement platform. The Solgari app captures all customer interactions from every channel in a 360-degree data hub and unleashes the next generation of Artificial Intelligence, empowering organizations to deliver exceptional experiences.

Website
www.solgari.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Mobile / Wireless Platform / Devices
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Products

• Solgari Customer Engagement for Microsoft Teams

  Solgari transforms Microsoft Teams into the world’s best customer engagement platform. The Solgari app provides pre-integrated omnichannel communications natively in Teams, capturing all customer interactions from every channel in a 360-degree data hub, unleashing the next generation of Artificial Intelligence and empowering organizations to deliver exceptional experiences. With Solgari, customers can: Communicate through any preferred communication channel, whether that’s voice, SMS, email, social channel or AI chatbot Give all departments (Customer Service, Sales, Field Engineers, Marketing, Specialists and Back Office) access to the app within their existing Teams environment Capture customer communications data created in the app through CRM case management with out of the box integrations with Dynamics 365, Salesforce or ServiceNow as well as a standalone database for non-CRM users Leverage Solgari Copilot and AI agents out of the box to use real-time transcription, conversation summary, translation and sentiment analysis across any channel Extend communications data to M365 Copilot to unlock sales and service information within the flow of work in Teams, enhancing the customer experience Take advantage of intelligent skills-based routing to ensure customers are connected to the right people to drive first-time resolution Launch outbound sales, marketing and citizen contact campaigns across voice and SMS, in Teams Supervisors monitor and mentoring Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments Automatically comply with industry-specific regulations and can unlock the full potential of their investments in their Microsoft estate

• Solgari Customer Engagement for Dynamics 365

  Extend Dynamics 365 with Solgari to rapidly handle customer engagement out of the box The Solgari app provides pre-integrated omni-channel communications natively in Dynamics 365, capturing all customer interactions from every channel in a 360-degree data hub, unleashing the next generation of Artificial Intelligence and empowering organizations to deliver exceptional experiences. With Solgari, customers can: Communicate through any preferred communication channel, whether that’s voice, SMS, email, social channel or AI chatbot Give all departments (Customer Service, Sales, Field Engineers, Marketing, Specialists and Back Office) access to the app within their existing Dynamics 365 apps or equally within Microsoft Teams Capture customer communications data created in the app through Dynamics 365 case management Leverage Solgari Copilot and AI agents out of the box to use real-time transcription, conversation summary, translation and sentiment analysis across any channel Extend communications data to Microsoft SalesCopilot to unlock sales and service information within the flow of work, enhancing the customer experience Take advantage of intelligent skills-based routing to ensure customers are connected to the right people to drive first-time resolution Launch outbound sales, marketing and citizen contact campaigns across voice and SMS, in the relevant Dynamics 365 app Supervisors monitor and mentor agents mid-call and provide them with real-time analytics, reports, and powerful management tools for easy queue or group adjustments. Automatically comply with industry-specific regulations and can unlock the full potential of their investments in their Microsoft estate

Speechmatics builds foundational speech technology, providing APIs that power the world’s voice applications, from file & real-time transcription, to the world of conversational AI with their latest innovation, Flow. Speechmatics is used by companies such as AI-Media, Liquid Voice, Ubisoft, and Red Bee Media, and is headquartered in Cambridge, UK.

Website
www.speechmatics.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Flow: Let your tech do the talking Designed for innovation Flow is a conversational AI API that enables natural, responsive, and secure voice interactions.

Forget lengthy development cycles and expensive machine learning teams. With Synthflow AI you can build sophisticated, tailored AI agents without technical skills or coding - just bring your data and ideas. Visit our booth for a custom demo where we can create a live Voice AI Agent tailored to your organization!

Website
www.synthflow.ai

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

TC&C, a Cisco Partner and BT Distributor, delivers cutting-edge unified collaboration software solutions powered by AI. Its newest innovation, Deepfake Guard, empowers organizations to proactively combat deepfake threats, safeguarding businesses, customer trust, and brand reputation. This advanced detection software monitors communication channels, identifies deepfakes across media formats, and fortifies resilience against AI-powered deceptions. TC&C is also renowned for CARIN, the award-winning system for voice, video, and virtual meeting recording, analysis, and archiving, ensuring regulatory compliance and actionable business intelligence. With headquarters in Budapest, Hungary, and offices in the US, UAE, and UK, TC&C is shaping secure, intelligent collaboration worldwide.

Website
www.tcandc.com

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Products/Services Offered

• AI / Analytics
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Security
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Unified Communications

Products

• Deepfake Guard

  Deepfake Guard is a holistic anti-deepfake platform, designed to safeguard enterprise communications and protect organizations from the growing threat of synthetic media fraud. It combines state-of-the-art AI-based multimodal detection and contextual understanding technologies to analyze audio, video, images, and text, providing a comprehensive identification of deepfakes with unparalleled accuracy. The solution integrates seamlessly across cloud, on-premises and mobile environments, making it an ideal choice for diverse enterprise use cases such as contact centers, financial institutions, governments, and more.

Telefónica Global Solutions manages the Multinational business, the international Wholesale and Global Roaming of the Telefónica Group, along with the USA bussiness. We deliver world-class services and platforms to multinational companies, wholesale carriers, fixed and mobile operators, OTTs, service providers and aggregators, helping them in their digital transformation. At Telefónica Global Solutions we connect people and businesses with our innovative services and technological solutions. Offering a global footprint, with particularly strong presence in Europe and Latin America, we provide our customers with innovative and global solutions wherever they are. We are a flexible, innovative, experienced and committed company and we believe that people are the drivers of change in business and society. Our integrated service portfolio includes Hyperconnectivity, Voice & UCC, Global Messaging, Roaming, Cloud, Security, Satellite, and IoT & Big Data.

Website
www.globalsolutions.telefonica.com/en

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Internet of Things (IoT)
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Services
• Security
• Unified Communications

Products

• Dynamic Network

  Our Dynamic Network solution, our transformation into Network-as-a-Service (NaaS) model, offers a value proposition to manage the network as easily as the cloud. It allows users to easily operate their network, a virtualised network, intelligently, without the need to own, build or maintain their infrastructure

• Managed IoT Connectivity

  A flexible and customisable IoT connectivity solution that meets any business IoT needs with no CAPEX investment. Control and manage communications in real-time, anywhere in the world.

• Global SIP Trunk

  Global SIP Trunk is the service aimed at improving and facilitating voice communications in an international environment through VoIP supported on our SIP network connected to Internet access modes (IPsec, TLS) or mWAN (VPN/MPLS).

TeleMate delivers vendor-neutral observability that empower IT teams to optimize performance, streamline troubleshooting, and gain actionable insights across complex UC&C environments. Designed for the modern digital workplace, TeleMate’s monitoring and analytics solution supports seamless cloud migrations and ensure smarter, faster operations. Stop by to see how we simplify UC&C Observability!

Website
www.telemate.net

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• TEM

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of experience across the world’s leading contact center technology platforms – plus in-house expertise in CX strategy, data and analytics, AI and more – TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Learn more at ttecdigital.com.

Website
www.ttecdigital.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Unified Communications

Today’s organizations face skyrocketing expectations for delivering better customer experiences (CX) across every channel. But hiring more workers and increasing workforce expenses isn’t a sustainable option. AI offers a solution – and that’s where Verint comes in. We empower brands with groundbreaking AI via our next-gen open platform. The first of its kind, Verint Open Platform helps organizations increase CX automation to achieve their strategic objectives and realize significant ROI. The Verint Open Platform provides a team of AI-powered bots to augment human staff across the enterprise, including contact centers, web/mobile channels, branches, back offices, CX offices, and more. The result? Organizations can create capacity, lower costs, and continually improve CX.

Website
www.verint.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Text-based Messaging (email, IM)
• Video: Cloud-based Services

Verizon Business offers a suite of integrated solutions that address key challenges in enterprise communication, collaboration, and customer experience. To advance their customer-centric business outcomes, companies need cutting-edge communications solutions that build upon an intelligently architected IT infrastructure, mobile and cloud calling solutions, next-gen contact centers, video and team collaboration, voice security and the meaningful integration of artificial intelligence, machine learning, and speech technologies.

Website
www.verizon.com/business/products

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Mobile / Wireless Services
• Security
• Unified Communications

Vonage is a global cloud communications leader helping businesses accelerate digital transformation. Vonage’s Unified Communications as a Service and Contact Center as a Service solutions enable companies to transform how they communicate from the office or anywhere. Vonage’s Communications Platform as a Service offering is fully programmable, allowing developers to embed video, voice, chat, messaging, AI and verification into products and workflows using APIs, as well as incorporating new network capabilities to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC)

Website
www.vonage.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging
• WebRTC

Products

• Communication APIs

• Network APIs

• Unified Communications

• Contact Centers

Wildix is a global leader in AI-powered Unified Communications and Collaboration (UC&C), providing secure, scalable, and measurable solutions that enhance workflows, improve collaboration, and drive business success. With browser-based video conferencing, real-time transcription, and AI-driven analytics, Wildix helps organizations save time, cut costs, and work smarter. Its comprehensive services support businesses in optimizing communication, streamlining operations, and fostering seamless teamwork. Discover how Wildix's innovative solutions drive efficiency, connectivity, and business growth with a smarter, scalable approach to communication and collaboration.

Website
www.wildix.com/us

Products/Services Offered

• AI / Analytics
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Team Collaboration / Chat Apps
• Unified Communications
• WebRTC

WX Technology Group is a Technology Advisory and Consulting firm with deep experience in delivering end-to-end solutions, cost savings initiatives, and cloud migrations. Thanks to an extensive partner ecosystem and team of industry experts, our clients benefit from real-time market and vendor insights, critical information, and unbiased recommendations across a broad array of technologies. By serving as an extension of their team, we empower business leaders to make informed decisions, immediately capitalize on emerging technologies, and spend more time engaging in strategic business initiatives and less on vetting and procuring technology services.

Website
www.wxtechnologygroup.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• TEM
• Unified Communications
• Voicemail / Unified Messaging

Xima Software is a global market-leading SaaS and software contact center platform. Xima enables companies of all sizes to optimize their customer experience through highly configurable contact center solutions with robust analytics and call reporting, real-time wallboards, skills-based routing, queue callback, multi-channel and web chat solutions while providing customer-centric service. Learn more at www.ximasoftware.com.

Website
ximasoftware.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Text-based Messaging (email, IM)
• Unified Communications

Aduna is a global collective of communications pioneers unifying global network capabilities to deliver seamless access and empower builders and makers. Through our single unified portal, we provide streamlined access to a growing suite of network APIs built on existing industry-wide CAMARA standards. We enable developer platforms — hyperscalers, CPaaS providers, systems integrators, and ISVs — to scale globally and accelerate their boldest ideas.

Website
adunaglobal.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications

t Ahoi, we believe communication should be seamless, reliable, and innovative—just like the world we live in. As a company deeply rooted in the telecommunications industry, Ahoi provides cutting-edge solutions designed to meet the needs of modern businesses. From SMS messaging and VoIP to web call APIs and even fax services, our platform empowers companies to connect, engage, and communicate on a global scale.

Website
ahoi.net

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Voicemail / Unified Messaging

Anywhere365? is a fast-growing provider of Enterprise Dialogue Management SaaS solutions. Anywhere365 empowers voice and digital dialogues for organizations worldwide and brings AI intelligence for increased productivity and effectiveness. Our products are award-winning, recognized by industry analysts, and trusted by over 2,000 global customers.

Website
www.anywhere365.io

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Dialogue Cloud Contact Center

  The Anywhere365 Dialogue Cloud contact center is natively integrated with Microsoft Teams to enhances customer experience and optimizes costs. Key benefits include lower total cost of ownership (TCO), seamless integration of contact center agents (anyone can be an agent), and flexibility and scalability. Leveraging the Microsoft technology stack simplifies management, reduces maintenance, and ensures integrated security and compliance. This solution allows organizations to maximize their Microsoft investments, improve operational efficiency, and stay competitive.

• Deepdesk AI Platform for CX

  The Anywhere365 Deepdesk AI Platform for CX leverages AI to enhance CX and streamline operations. Key AI features include intelligent routing, realtime agent assistance, transcription and summarization, sentiment analysis, and virtual agents for self-service,. These tools improve service speed, consistency, and efficiency, leading to higher customer satisfaction and loyalty. AI also supports agents by reducing stress and increasing job satisfaction. Operational efficiencies are achieved through automation and reduced handling times. Overall, AI in Anywhere365 transforms contact centers, making them more effective and sustainable.

• Dialogue Studio

  Anywhere365 Dialogue Studio is a powerful tool for customizing workflows to fit specific business needs, optimizing contact center operations, and enhancing customer interactions. It offers a flexible, scalable platform that integrates seamlessly with CRM, ERP, and other essential applications. The user-friendly graphic workflow design tool allows both non-technical users and advanced developers to create complex processes effortlessly. By automating manual tasks and incorporating AI capabilities, Dialogue Studio improves process efficiencies, reduces operational costs, and enhances customer experience. Its ability to support multiple departments and future-proof contact center operations makes it an essential tool for any organization.

• Tendfor Contact Center

  Tendfor revolutionizes contact center solutions by seamlessly integrating with Microsoft Teams, offering unmatched functionality and ease of use. Leveraging Microsoft's Graph Cloud Communications API, Tendfor ensures efficient call handling within the Microsoft 365 environment, reducing costs and enhancing productivity. With quick onboarding, comprehensive features, and robust mobility options, Tendfor supports modern, flexible workforces. Its dynamic reporting tools provide valuable insights, while its IT-friendly infrastructure ensures reliability and scalability. Tendfor empowers organizations to elevate their communication strategies, making it the ideal choice for enterprises seeking to transform their contact center experience.

• Anywhere365 Attendant Console

  Anywhere365's Attendant Console for Microsoft Teams is a powerful, web-based telephone operator console designed to streamline call handling from a single, integrated interface. It leverages the Microsoft 365 ecosystem, utilizing presence, call routing, and calendar features to optimize workflow and reduce customer friction. With customizable widgets, contact notes, call-back reminders, and calendar integrations, it offers a comprehensive and intuitive environment for operators. The console enhances the overall caller experience, making it an ideal solution for organizations seeking to improve their communication strategies and provide exceptional customer service.

ASAPP is a research-focused artificial intelligence cloud provider founded in 2014 with the mission of elevating human performance through the power of generative AI. Its comprehensive suite of native AI cloud applications helps contact centers transform the customer experience by improving automation, increasing agent productivity, and uncovering deep business insights. The company, which is backed by more than 60 patents and a who’s who leadership team of tech luminaries, has helped some of the largest enterprises in the world transform their customer experience and drive economic impact by solving their most complex data problems. ASAPP is a winner of Business Intelligence Group’s 2023 AI Excellence Award and was named among Inc. Magazine’s 2023 Best Workplaces. To learn more about ASAPP, visit www.asapp.com.

Website
www.asapp.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications

Products

• GenerativeAgent®

  GenerativeAgent is the highest quality generative AI agent that can do the work of tier-one contact center agents, over voice or chat. With this capable self-service automation, contact centers can increase customer satisfaction while reducing costs.

• ASAPPMessaging

  Harness the power of an innovative AI-native® CX platform to drive digital adoption, boost self-service, and create better agents.

• AutoTranscribe

  Accurate, fast transcription built for real-time CX uses. Capture every word with unmatched accuracy and speed to enable QA, insights extraction, and real-time AI support for agents and customers.

• AutoSummary

  Generate custom actionable insights and reduce handle time on 100% of interactions. AutoSummary increases agent productivity by fully automating call wrap, which typically consumes 10-20% of AHT. AutoSummary’s consistent quality across your contact center removes agent bias and enables valuable custom insights and data extraction.

• AutoCompose

  Automate agent responses at every turn of the conversation. AutoCompose enables lightning-fast responses with partial sentence suggestions, enhances writing through in-line word and phrase suggestions, ensures error-free content with built-in spelling and grammar correction, and tailors custom responses to match individual writing styles. Its quick response search feature allows swift access to frequently used phrases.

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management, and analytics. We offer solutions for recording as well as AI-based analysis and evaluation of all communications – with full flexibility as a cloud service, on-premise or as a hybrid solution. Headquartered in Germany with subsidiaries in 14 countries and experienced system integration partners in over 60 countries, ASC is the #1 Europe-based player in its industry.

Website
www.asctechnologies.com/english

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Recording Insights

  The compliance recording solution Recording Insights supports you in legally compliant recording and AI-based analysis of all communication channels in Microsoft Teams. Whether calls, meetings, shared screens, videos, or chats – everything is archived securely and compliant in the Microsoft Azure Cloud. Recording Insights integrates seamlessly into Microsoft Teams.

Bandwidth, a prior “Best of EC” award winner, is a global CPaaS that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Our MaestroTM platform helps IT teams connect the largest ecosystem of BYOC integrations to drive better communications experiences—faster. Swing by booth 1411 to see why Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• E-911 / Emergency Systems
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Unified Communications
• WebRTC

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world's largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle. Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere.

Website
www.bics.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Unified Communications

Broadband Dynamics (“BBD”) is a facilities-based voice carrier with nearly 30 years of experience specializing in serving the top tier of the commercial voice market. BBD’s clients include some of the largest Contact Centers, BPOs, and Financial Services companies in North America.

Website
broadbanddynamics.com

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• API/Integrated Communications

With over 20 years of expertise in SMS solutions, Broadnet stands as a leading global Messaging HUB provider and a proud GSMA member. Our services encompass a wide range of offerings, including Bulk SMS, A2P SMS, 2-Way SMS, HLR Lookup, SMS Firewall, and SMSC Gateway. Additional services include: • Omni-Channel • SIM Box Detection API • MyOTP • AIT Traffic Control • Flash Call Detection & Prevention • Robocall Mitigation • AI & ML Applications We also provide exclusive SMS Firewall & Gateway solutions for 18 operators, featuring: • 24/7 Support • Easy Integration • Proprietary Smart Firewall • Robust and Advanced SMSC Platform • Four types of connections: Direct, High Quality, LLC, Wholesale • Direct connections to over 1,000 operators and carriers worldwide We have a global presence in Lebanon, UK, UAE, India, Italy, Malta, KSA, Egypt, Australia, Jordan, USA, Bahrain, Qatar, Turkey, Singapore, Nigeria, and Oman. For more information, visit us at: www.broadnet.me [email protected]

Website
www.broadnet.me

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Security
• Systems Integration Services / Consulting / VAR
• Text-based Messaging (email, IM)
• Unified Communications

Deepgram is the leading voice AI platform designed for developers building voice-first products using speech-to-text, text-to-speech, or speech-to-speech APIs. Over 200,000 developers build with Deepgram's voice-native foundational models - accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Contact us to learn more at www.deepgram.com/contact-us

Website
www.deepgram.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Nova-3

  Nova-3 is our most advanced speech-to-text model to date, redefining the benchmarks for accuracy and performance. Building on the strengths of its predecessors, it extends state-of-the-art speech recognition to an even broader range of complex, real-world scenarios.

• Voice Agent API

  A unified voice-to-voice API that enables natural-sounding conversations between humans and machines. With one powerful API, create LLM-powered AI agents that listen, think, and speak with the same intelligence and emotive quality that a person can.

• Aura

  Bring your apps to life with responsive, natural-sounding voice AI. - Quality: Human-like tone, rhythm, and emotion - Speed: less than 250 ms latency - Scale: Cost-efficient and optimized for high-throughput applications

DeepL Translate is the world's most accurate AI translation technology.?Our products deliver quick, human-sounding translations, breaking down language barriers wherever people do business. Accessible across the web translator, browser extensions, desktop, and mobile apps, and an API, DeepL supports a best-in-class translation experience in 30+ languages?and counting.

Website
www.deepl.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• DeepL API

  With a multifaceted API for both translation and writing improvement, you can take your business communication to the next level.

• DeepL Translator

  Translate efficiently in 30+ languages with DeepL Translator Pro. Our AI technology provides accurate translations for documents, images, speech, and text. Improve global communication and business reach with our reliable, high-quality translation solution.

• DeepL Voice

  Connect with colleagues, customers, and partners everywhere—without language barriers. Unlock global collaboration for your business with accurate AI voice translations.

• DeepL Write

  DeepL Write Pro refines your writing with advanced AI-powered corrections and suggestions, turning drafts of emails, reports, presentations, and more into polished, professional documents.

Diabolocom empowers businesses with AI-driven customer experience solutions and a cloud contact center platform built for seamless, omnichannel interactions. Our award-winning, proprietary AI enhances automation, boosts agent productivity, and transforms customer engagement—whether integrated into our CCaaS or via APIs. Optimizing operations for contact centers, sales, and support teams worldwide, Diabolocom combines smart automation, real-time insights, and native CRM integrations to drive performance. With offices in Europe, the USA, Brazil, and Dubai, we’re the go-to partner for top brands like Mitsubishi, Nikon, and Culligan, building the customer experience of tomorrow.

Website
www.diabolocom.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile / Wireless Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Unified Communications
• WebRTC

Products

• AI-Powered Voice Analytics

  Diabolocom’s Voice Analytics solution empowers contact centers with AI-driven interaction analysis, turning every conversation into actionable insights. From real-time transcription to automated call summaries, tagging, and next-best actions, our solution enhances customer interactions and operational efficiency. Designed for real-world customer service use cases, our AI ensures accurate and relevant analysis, accessible in a visually intuitive format—allowing agents to review transcriptions alongside key insights. Fully accessible via API, Voice Analytics integrates seamlessly with any contact center solution and is natively embedded within Diabolocom’s CCaaS platform for a unified customer relationship management experience.

• Automated Quality Monitoring

  Transform your quality monitoring with AI-driven, 100% automated evaluations. Analyze every customer interaction, uncover key insights, and improve service quality with hybrid AI-human scoring and customizable evaluation criteria. Eliminate bias, streamline decision-making, and turn quality monitoring into a powerful tool for agent and CX development.

• Agent Assist

  Free your agents from low-value tasks and boost your contact center’s productivity with Diabolocom’s Agent Assist. This AI copilot transcribes calls in real time, generates intelligent summaries, provides contextual guidance, and auto-fills CRM fields, allowing agents to focus on what matters most—delivering great customer experiences.

• Outbound Campaign Solution

  Boost prospecting, sales and follow-up campaigns with Diabolocom’s outbound call solution. Equipped with predictive, progressive, and preview dialing modes, it automates call distribution based on agent availability and predefined rules. Features like our Power Dialer and smart call blending enhance efficiency, while our CRM integrations (native or via APIs) ensure personalized interactions and seamless data tracking. With real-time analytics and advanced prioritization rules, businesses can fine-tune their outreach strategies, maximize contact rates, and drive better results.

• Omnichannel Contact Center Software

  Manage inbound and outbound interactions seamlessly across voice, SMS, email, and social media with Diabolocom’s cloud-based solution. Smart routing, AI-driven automation, and interactive voice response ensure efficient call distribution and real-time monitoring. Agents get a unified view of conversations with instant access to interaction history, reducing handling time and improving efficiency. Native CRM integration or API connectivity enables a smooth agent experience. Scalable and secure, our platform optimizes workflows, enhances service quality, and empowers businesses to deliver a truly connected omnichannel experience.

DialedIn, with over 25 years in the industry, offers robust cloud-based contact center software designed to enhance agent productivity and boost profitability. Catering to a wide range of industries, our customizable solutions support both inbound and outbound operations, integrating seamlessly with various channels and productivity tools. Focusing on improving customer satisfaction and lowering operational costs, DialedIn equips businesses with the tools for efficient call management and analytics. Let us help transform your contact center's performance quickly and effectively. Experience the difference with DialedIn – where powerful, reliable, and affordable solutions meet elegance.

Website
www.GetDialedIn.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• WebRTC

DIDWW, a fully licensed telecom operator, provides two-way Voice and Messaging services in 90+ geographies. Our innovative cloud PBX solution, phone.systems™, empowers businesses to streamline communications with advanced features like AI tools, CRM integrations, and a multi-platform app for Windows, iOS, macOS, and Android. Backed by DIDWW’s global phone number coverage and proprietary numbering resources, phone.systems™ offers unparalleled flexibility and scalability, making it a comprehensive solution for businesses seeking both robust PBX functionality and extensive geographic reach.

Website
www.didww.com/tools/business-phone-systems

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• phone.systems™

  A cloud-based PBX enriched with AI-driven tools, seamless CRM integrations, and multiplatform app across Windows, iOS, macOS, and Android for unparalleled user experience.

• Virtual Phone Numbers

  DIDWW offers the largest fully compliant international coverage of local, national, mobile, toll-free Voice and SMS-enabled DIDs. Currently, more than 90 countries and approximately 5000 area codes worldwide are covered by DIDWW services, which are securely delivered over a private or public network.

• Two-way SIP Trunks

  A powerful inbound and outbound SIP trunking solution with rock-solid reliability, premium audio quality and flexible trunk configurations.

• Messaging

  Reliable and efficient omni-channel messaging services, combining various channels like SMS, social platforms, email.

Expertflow offers a Cloud Contact Center. It can run standalone or add-on to Cisco or Genesys. Companies can use free open-source AI for Chat- and voice bots, Agent-assistance and Analytics, and connect to CRMs such as Salesforce, Service Now, Hubspot, MS Dynamics, Zoho, Odoo, Oracle, SAP, and SuiteCRM.

Website
www.expertflow.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Voicemail / Unified Messaging
• WebRTC

Products

• Expertflow Cloud Contact Center

  https://docs.expertflow.com/cx/4.7/expertflow-cx-data-sheet

FaxSIPit is a modern Hosted White Label solution for digital faxing, enabling organizations to streamline their fax communications while ensuring security, compliance, and reliability. By leveraging internet HTTPS & TLS technology, FaxSIPit allows users to send and receive faxes without traditional phone lines. This service supports paperless communication, reduces costs associated with conventional faxing, and enhances mobility by enabling fax access from various devices. With an emphasis on traceability and high-quality document transmission, FaxSIPit represents a significant advancement in the evolution of fax technology, making it a valuable tool for contemporary businesses seeking efficient document management solutions.

Website
www.faxsipit.com

Products/Services Offered

• APIs / Integrated Communications
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Mobile / Wireless Platform / Devices
• SIP Trunking Services
• Unified Communications

Products

• Zoom fully Integrated Fax APP

  Send and receive faxes within your Zoom client.

• Virtual Fax

  email to Fax Web to fax

• SecureFAX TLS ATA

  Connects to regular fax machines and or multi-function devices transport using HTTPS and TLS.

• Custom Solutions

  API solutions Custom design fax solutions

Everything works right here™. The product of years of collaboration with the world's largest financial institutions, Here™ (foremarley OpenFin) is the first enterprise browser for productivity. Built on Google Chromium, Here™ (here.io) streamlines workflow and improves employee experience. Here™ investors include Bain Capital Ventures, Bank of America, Barclays, CME Ventures, DRW Venture Capital, HSBC, ING Ventures, IQT, J.P. Morgan, Nyca Partners, Pivot Investment Partners, SC Ventures and Wells Fargo among others. The company is based in New York with an office in London and presence in Hong Kong.

Website
www.here.io

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Security
• Unified Communications

Products

• Here™ Enterprise Browser

  Introducing Here™ the world’s first enterprise browser for productivity. Here Enterprise Browser reimagines how work is done in large enterprises to streamline workflow, reduce app toggling, and improve employee experience. Some of the core functionality provided by Here includes: Customizable, unified Supertabs, App Interoperability, Deep Search, actionable Notifications, and full admin control and analytics

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey while using AI. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners in consumer communications to grow business and increase loyalty. Infobip can reach over 7 billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections.

Website
www.infobip.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)

intlx Solutions specializes in providing cutting-edge unified communications solutions tailored to meet the unique needs of businesses across various industries. With a focus on innovation, reliability, and customer satisfaction, intlx Solutions empowers businesses to harness the power of technology to achieve their goals efficiently and effectively while streamlining operations, enhancing productivity, and driving growth.

Website
www.intlxsolutions.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• TEM
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging
• WebRTC

Products

• intlx360 Dashboard

  Incident and Problem Management Platform

• Alarmtraq Partner Edition

  Alarm Monitoring

Kaltura provides both live and on-demand video solutions that boost engagement, maximize ROI, and foster closer connections between brands and audiences. Our products empower businesses of any size to create personalized digital experiences, including webinars, virtual and hybrid events and community hubs, video web experiences and virtual classrooms, and a content intelligence lab for effortless repurposing. Kaltura’s AI-infused, off-the-shelf products offer unparalleled flexibility, modularity, and ease of integration. Plus, end-to-end video workflows that are enterprise-grade, immensely scalable, and 100% on-brand.

Website
www.kaltura.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• A / V Meeting Room Technologies
• Team Collaboration / Chat Apps
• Video: Cloud-based Services
• Video: Mobile
• Video: Room Systems
• WebRTC

Products

• Work Genie AI

  Transform knowledge access with secure, hyper-personalized journeys, turning searches into instant discovery and maximizing productivity.

• Media Services

  Leverage Kaltura’s APIs, SDKs, and developer tools for all things video experiences– from media management and streaming to video players, video experiences, and analytics.

• Meetings/Virtual Classroom

  Enhance remote collaboration with Kaltura’s meeting solutions, featuring a powerful engagement suite, advanced analytics, and robust session management tools. Kaltura was named a Representative Vendor in the 2025 Gartner® Market Guide for Meeting Solutions.

• Video Portal

  Kaltura Video Experience Cloud delivers enterprise-grade security, limitless scalability, and unmatched flexibility, empowering organizations with AI-powered video creation, management, and engagement.

• Kaltura Experience Cloud

  Seamless video experiences optimized for mobile, spanning virtual events, webinars, VOD portals, and interactive sessions.

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.

Website
www.liveperson.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Text-based Messaging (email, IM)
• Unified Communications

With over four decades of experience, Microcall provides call analytics on CUCM, Webex Calling, SBCs, Microsoft Teams, Avaya, Zoom, Genesys, Five9, RingCentral, as well as any other Cloud/Voice solution. We provide 100% coverage for Enterprise Voice and Collaboration environments. Microcall’s real-time, customized dashboards provide Cradle-to-Grave Searches, CUBE/SBC analytics, SIP traffic Analytics, Peak Concurrent Calls, MOS/Call Quality, Group stats, Emergency 911 Alerts, Call Accounting, Informal Call Center reporting, and Alerts for System Failures. Microcall simplifies your organization's complex voice data, delivering clear reports, dashboards, and alerts that streamline infrastructure, reduce costs, and improve efficiency.

Website
www.microcall.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Microcall

  Microcall provides call analytics on CUCM, Webex Calling, SBCs, Microsoft Teams, Avaya, Zoom, Genesys, Five9, RingCentral, as well as any other Cloud/Voice solution. We provide 100% coverage for Enterprise Voice and Collaboration environments. Microcall’s real-time, customized dashboards provide Cradle-to-Grave Searches, CUBE/SBC analytics, SIP traffic Analytics, Peak Concurrent Calls, MOS/Call Quality, Group stats, Emergency 911 Alerts, Call Accounting, Informal Call Center reporting, and Alerts for System Failures. Microcall simplifies your organization's complex voice data, delivering clear reports, dashboards, and alerts that streamline infrastructure, reduce costs, and improve efficiency.

A global market leader in hybrid enterprise communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate, and provide innovative services to their customers. Our innovation and communications experts serve business users in over 100 countries.

Website
www.mitel.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging
• WebRTC

Products

• Mitel CX

  Mitel's new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer engagement processes, drive employee efficiency, and exceed the growing expectations of today’s consumers. Taking CX Beyond the Contact Center Mitel CX’s holistic approach to customer engagement helps organizations tackle the challenge of delivering faster, customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing businesses to meet customers where they are, across any channel. Mitel CX integrates seamlessly with Mitel’s unified communications (UC) solutions to deliver a fully converged UC/CC experience. As a result, CX capabilities are extended to all employees – not just contact center agents – supporting collaboration between back-office and frontline teams and improving first-contact resolution. For organizations using other providers for their core communications, such as Microsoft Teams, Mitel CX also can serve as a standalone solution. Key Features of Mitel CX Include: Customizable Workflow Automation: CX managers can easily design AI-enhanced workflows with Mitel’s Chatbot Builder and low-code/no-code Workflow Studio without requiring specialized skills, allowing teams to optimize daily tasks in minutes. GenAI Virtual Agents: Intelligently automates repetitive inquiries, leaving more complex issues to human agents for optimal efficiency and faster resolution. Intelligent Analytics: Provides rich dashboards, native reporting, and business intelligence integration for transcriptions, recordings, and a comprehensive view of customer data to deliver actionable insights that support faster decision-making. Agent Empowerment: Real-time prompts, suggested responses, and intelligence-based coaching help improve first-contact resolution and overall employee performance. Omnichannel Engagement: Seamless transitions across channels such as voice, chat, video, and social, allowing customers to engage on their preferred platform. Flexible Integrations: Pre-built integrations with industry and business apps plus open APIs allow Mitel CX to be tailored to each organization’s needs and embedded into everyday processes, reducing friction and accelerating workflows. Experienced Service Teams: Expert professional service teams offer support to tailor Mitel CX for the needs of each organization and provide ongoing management as needed, resulting in a truly unique customer engagement experience. Mitel’s ability to deliver highly tailored solutions was also noted as a key contributor to Mitel’s placement as a Leader in the Aragon Research Globe™ for Intelligent Contact Center, 2025,

• Mitel & Zoom Strategic Partnership

  This strategic partnership is designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communication platforms in a modern, deeply integrated communication experience. The partnership will address growing enterprise demand for hybrid unified communications (UC) deployments with a “best-of-both-worlds” solution that delivers security and control for mission-critical communications alongside exceptional collaboration to enhance business productivity. The partnership will introduce a Zoom-first experience within Mitel’s hybrid portfolio, including access to the full Zoom Workplace platform, which works seamlessly with existing Mitel investments. Leveraging Mitel’s Common Communication Framework, the unique Zoom-Mitel offering will deliver a fully embedded, feature-rich experience without add-ons or plug-ins, including UC and mobile app integration, hardware device-level integration, and advanced business process capabilities like bi-directional presence, call-to-video escalation, and centralized user provisioning and administration. Additionally, users will gain access to Zoom Phone with embedded support for Mitel PBX platforms, whether deployed on-premises or in the cloud. It also creates a compelling opportunity for Mitel’s more than 70 million global end users to elevate their collaboration experience by allowing them to seamlessly access Zoom AI Companion, Meetings, Team Chat, and more while leveraging their existing Mitel investments. Partnership highlights: Establishes Zoom as Mitel’s exclusive UCaaS offering within its overall UC portfolio for customers of all sizes Enables Mitel’s sales teams and over 7,000 partners globally to cross-sell the Zoom-first experience as a core part of the unique hybrid solution or help customers migrate to Zoom if UCaaS is their preferred deployment model. Enables Zoom sales teams to sell Mitel’s award-winning devices for Mitel hybrid customers requiring physical endpoints. Creates an opportunity for partners to expand wallet share with existing customers and differentiate value to prospects while building sustainable revenue streams. Supports growing customer demand for hybrid capabilities that “just work” across on-premises, private and public cloud models, offering flexibility, security, and control. Provides on-premises enterprise companies an opportunity to introduce industry-leading collaboration capabilities through a model and pace that suits their needs. “This partnership recognizes the value of hybrid communications. The reality of modern business, today, is that requirements will change and get more complex,” said Dave Michels, founder and lead analyst, TalkingPointz. “Mitel offers powerful private cloud and single-tenant voice solutions, and Zoom has excellent enterprise video and team chat. Together, they create a seamless solution without putting an integration burden on the customer. This partnership brings the best of hybrid communication to market for those looking not to sacrifice flexibility, control, and resiliency, globally.

• Mitel OpenScape Xpert

  Critical events require swift and effective communication solutions to ensure timely response and coordination. OpenScape Xpert emerges as the optimal choice for managing such situations seamlessly. With its robust capabilities, OpenScape Xpert empowers organisations in time-critical, high-pressure decision-making processes. It further enhances team communication and collaboration needs that need multi-line or highly orchestrated voice communication. Whether it's to help traders close a deal or dispatchers save lives and support emergencies, OpenScape Xpert protect all that matters.

• Mitel Virtual Care Collaboration Service

  Virtual Care Collaboration Service (VCCS) is designed to deliver innovative solutions for the challenges of modern healthcare. VCCS enables encrypted telehealth communication with zero downloads needed and provides an integrated scheduling view for provider staff, patients, rooms and resource efficiency. Expert staff can additionally benefit from contextually relevant data surfaced securely and confidentially during interactions. Suitable for all organisations Whether on-premises, hybrid or secure cloud deployments – VCCS meets the telehealth demands of many healthcare provider scenarios without imposing wholesale change – adding value and efficiency to existing workflows and applications through flexible integration capabilities. Orchestrated efficiency VCCS design principles make it ultra versatile and ready for use in many aspects of patient-centric virtual care.From proactive and preventative care, remote e-consultation and triage, from inpatient stays to community care and recovery – VCCS helps efficiently orchestrate providers staff, patients and resources with an integrated scheduling view. Privacy and security measures Protecting patient privacy is vital.VCCS allows patients and staff to communicate securely via video, audio, screen-sharing, messaging and secure file transfers. Encryption is built-in to ensure confidentiality is maintained and importantly – does not require a client application to be downloaded, installed or managed. Patient coaching overlays Medical and expert staff can receive visual cues and reminders of historic patient conditions and symptoms from the patient record system – these appear as overlays in real-time, providing useful background details for on-going diagnostics and continued care. Telehealth e-consultation aids Medical staff can conduct remote examinations (with patient consent) – Images and notes can be recorded and stored. Additionally, medical and patient device data can be securely uploaded - such as temperature, respiratory rate, pulse oximetry and blood pressure for clinical decision support purposes.

• MiVoice Business UC Solution

  Comprehensive unified communications solution built on Mitel's leading hybrid communications platform. (CAPEX/SUBSCRIPTION OPTIONS)

Oracle Communications offers security first, best-of-breed, and cloud-ready products and solutions that enable secure and frictionless integration of hybrid voice communication and AI services.

Website
www.oracle.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

pivot is a Proactive AV System Management platform built to streamline deployment and support for the entire AV lifecycle. pivot acts as a system of record and action, uniting teams on a single platform to proactively monitor and manage business-critical AV systems collaboratively. Any system, any team member, anywhere.

Website
www.pivotnow.ca

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC

QuestBlue delivers innovative, cloud-based communication solutions tailored to the needs of modern enterprises. With over 15 years of expertise, we specialize in SIP trunking, hosted PBX, E911 services, and unified communications to ensure seamless connectivity and collaboration. Our flagship platform, QuBe PBX, empowers businesses with scalable, secure, and intuitive communication tools backed by carrier-grade reliability. QuestBlue’s white-label programs enable partners to expand their offerings without managing complex infrastructure, while enterprises benefit from flexible, cost-effective telecom solutions. At Enterprise Connect, discover how QuestBlue can elevate your communication systems and drive business success in an increasingly connected world

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• QB Connect

  QB Connect is a powerful communication platform by QuestBlue, designed to streamline and enhance business communications. Offering advanced features like messaging, voice, and collaboration tools, QB Connect ensures seamless connectivity for teams and clients, all in a user-friendly, cloud-based solution.

Founded in 1990, Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that proactively manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer an extensive spectrum of applications that utilize the latest technologies that interoperate with the world's largest communication providers including RingCentral, Zoom, Cisco, Avaya and many others.

Website
www.telecost.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Team Collaboration / Chat Apps

Products

• Shadow Agent for RingCX

  Shadow Agent for RingCX offers a real time unified experience for RingCentral users including cross-platform presence, Queue KPIs and cradle-to-grave insights. More at: https://www.telecost.com/ringcentral

• Shadow Agent for RingEX

  Shadow Agent turbo charges RingCentral RingEX with enhanced functionality at a fraction of the cost of call center seat licenses. The client adds many of the features that customers demand including disposition codes, leaderboards, call back functions, cherry pick, break codes, auto logoff, presence override and powerful local Heads-Up Display (HUD).

• Shadow Agent for Webex Calling

  Shadow Agent for Webex Calling offers real time KPIs, leaderboards, agent and queue presence metrics to unified communications environments. Key benefits User Presence & Leaderboards Shadow Agent includes a powerful dynamic local presence dashboard that can be configured to show specific departments, or users. Metrics for each user are available in real time leaderboards. Live Agent/Queue KPIS Queue status including agents available, ringing calls, longest waiting & service levels can be curated for specific agents/managers & remote workers. Enterprise Analytics & Call Queue Reporting Shadow Agent tightly integrates with Shadow All In One Analytics for account level enterprise historical reporting.

• Shadow Agent for Zoom Phone

  Shadow Agent adds enhanced functionality to Zoom Phone including disposition codes, account codes, custom auxiliary codes, agent or extension presence, queue status and real time daily leaderboards. Visit https://link.telecost.com/shadowaz

Unlock smarter conversations and happier customers with RingCentral's award-winning AI-powered cloud communications—combining phone, SMS, video, and messaging, and contact center with unparalleled reliability and real-time AI automation and insights. Simplify end-to-end management and connect communications across Salesforce, Microsoft Teams, and more with over 400+ pre-built apps for effortless productivity.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Voicemail / Unified Messaging

Sensiple, a New Jersey corporation founded in 1999, delivers superior global IT solutions. With over two decades of expertise, our specialized products and services span customer experience, digital & enterprise transformation, cloud infrastructure, and independent testing. Serving diverse industries, including Healthcare, Technology, Retail, and more, our expert team develops sustainable IT strategies to help clients envision the future. Key products include Tryvium, DocuAI, Intelisense, and Google CCAI.

Website
www.sensiple.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• WebRTC

Products

• tryvium

  tryvium, the cloud-based contact center solution, can supercharge your support team and elevate employee and customer experiences. Powered by AI, the platform revolutionizes support delivery, enabling self-service features and equipping agents with intelligent tools for high-quality service.

• Docuai

  Docuai, our Intelligent Document Processing leverages automation to streamline document workflows. It employs advanced technologies to capture, classify, and extract critical data from a wide range of document formats, including paper, PDF, and electronic files. This eliminates the need for manual data entry, transforming unstructured and semi-structured information into a readily usable digital format.

• Intelisense

  Intelisense is a platform to optimize every customer journey across the modern contact centre. It is an Intelligent engine built with Machine Learning algorithms & Data Mining to provide autonomous solutions, assistive decisions, and actionable insights that ultimately translate to superior user experiences. Intelisense is built on the primary building blocks of scalable microservices that emulate aspects of human cognition, behaviour, and data intelligence to transform how a user is serviced.

• Google CCAI

  Google Contact Center AI (CCAI) uses AI to revolutionize contact centers by improving both agent and customer experiences. CCAI provides an omnichannel platform, including SMS, web chat, and VoIP, intelligently routing customers. Its Agent Assist offers real-time support with live transcription, knowledge base access, and smart replies. CCAI Insights provides comprehensive analytics, uncovering key performance indicators and sentiment trends. The result is quicker, more personalized customer interactions, boosting satisfaction and first contact resolution.

• Outbound Communications Manager

  Outbound Communications Manager offers a comprehensive solution for managing and executing multi-channel campaigns. It supports email, SMS, and voice channels, enabling users to create and schedule campaigns across all platforms. The product includes robust segment management features, allowing for data processing, validation, and preview. It also provides a flexible template system with support for dynamic attributes and multi-language content.

As communication channels evolve and diversify, Somos continues to deliver solutions to support trust in telecom. From managing national registries like the North American Numbering Plan and the Toll-Free Number Registry to powering a robust fraud mitigation solutions portfolio, Somos is committed to keeping communication channels authentic and secure. Serving industries ranging from financial services to contact centers, our solutions are designed to help prevent and detect fraudulent activities like spoofing and impersonation, ensuring that interactions between businesses and consumers remain safe and transparent.

Website
www.somos.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Internet of Things (IoT)
• SIP-based Products / Session Border Controllers (SBCs)
• Unified Communications

Products

• RealAgent

  CONFIDENCE IN CONSUMERPHONE NUMBER DATA! Ensure robust data integrity and avoid TCPA violations by validating ownership of a phone number.

• RealBrand

  TRANSFORM YOUR PHONE NUMBERS INTO POWERFUL ASSETS! A centralized number management tool to identify risks and vulnerabilities associated with each of your phone numbers.

• RealNumber DNO

  STOP FRAUD BEFORE IT HAPPENS! A one-stop-shop for combatting illegally spoofed phone calls and texts to comply with FCC mandates.

• SomosID for IoT

  Gain total transparency to your IoT assets’ current state and vulnerabilities.

Speechmatics builds foundational speech technology, providing APIs that power the world’s voice applications, from file & real-time transcription, to the world of conversational AI with their latest innovation, Flow. Speechmatics is used by companies such as AI-Media, Liquid Voice, Ubisoft, and Red Bee Media, and is headquartered in Cambridge, UK.

Website
www.speechmatics.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Flow: Let your tech do the talking Designed for innovation Flow is a conversational AI API that enables natural, responsive, and secure voice interactions.

Tata Communications is a global digital ecosystem enabler powering today's fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables digital transformation of enterprises globally with collaboration and connected solutions, core and next gen connectivity, cloud hosting and security solutions and media services. 300 of the Fortune 500 companies are its customers and the company connects businesses to 80% of the world's cloud giants.

Website
www.tatacommunications.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Telefónica Global Solutions manages the Multinational business, the international Wholesale and Global Roaming of the Telefónica Group, along with the USA bussiness. We deliver world-class services and platforms to multinational companies, wholesale carriers, fixed and mobile operators, OTTs, service providers and aggregators, helping them in their digital transformation. At Telefónica Global Solutions we connect people and businesses with our innovative services and technological solutions. Offering a global footprint, with particularly strong presence in Europe and Latin America, we provide our customers with innovative and global solutions wherever they are. We are a flexible, innovative, experienced and committed company and we believe that people are the drivers of change in business and society. Our integrated service portfolio includes Hyperconnectivity, Voice & UCC, Global Messaging, Roaming, Cloud, Security, Satellite, and IoT & Big Data.

Website
www.globalsolutions.telefonica.com/en

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Internet of Things (IoT)
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Services
• Security
• Unified Communications

Products

• Dynamic Network

  Our Dynamic Network solution, our transformation into Network-as-a-Service (NaaS) model, offers a value proposition to manage the network as easily as the cloud. It allows users to easily operate their network, a virtualised network, intelligently, without the need to own, build or maintain their infrastructure

• Managed IoT Connectivity

  A flexible and customisable IoT connectivity solution that meets any business IoT needs with no CAPEX investment. Control and manage communications in real-time, anywhere in the world.

• Global SIP Trunk

  Global SIP Trunk is the service aimed at improving and facilitating voice communications in an international environment through VoIP supported on our SIP network connected to Internet access modes (IPsec, TLS) or mWAN (VPN/MPLS).

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. TransUnion’s TruContact Communications and Contact Center solutions, powered by Neustar, help to restore trust in the phone channel by reducing robocalls and enabling trusted communications. Our extensive portfolio supports both carriers (Caller ID Authentication, Certificate Manager, Robocall Mitigation) and enterprises (Caller Name Optimization, Spoofed Call Protection, and Branded Call Display). For more information, please visit https://www.transunion.com/solution/trucontact.

Website
www.transunion.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Mobile / Wireless Services
• Security

Unimax provides a UC and telecom Management Software Suite with tools for automated moves, adds, changes, and deletes (MACDs) such as provisioning/deprovisioning and others, phone number and DID management, help desk agent MACDs, employee self service MACDs, unified MACD administration, UC analytics (CDR), system migrations, and more for single and multi-vendor communication environments. Unimax’s software is compatible with UC and telecom systems from Cisco, Microsoft, Avaya, Zoom, OpenText (formerly AVST), Genesys, ServiceNow (and many ITSM platforms), and others.

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services / Consulting / VAR
• Unified Communications

Products

• HelpOne (Off-Load UC MACDs to the Help Desk)

  Off-load costly and redundant UC and telecom MACDs to Tier One Help Desk agents.

• NumberPro (Phone Number Management)

  Manage phone numbers and DIDs without complicated and outdated spreadsheets

• Sentinel (CDR Analytics)

  Easily access, analyze, and visualize Call Detail Records (CDR).

• Automation (Automated UC Provisioning)

  Fully automate UC and telecom provisioning and other MACDs.

• 2nd Nature (Advanced UC Administration)

  Advanced UC and telecom administration for single and multi-vendor systems.

Vonage is a global cloud communications leader helping businesses accelerate digital transformation. Vonage’s Unified Communications as a Service and Contact Center as a Service solutions enable companies to transform how they communicate from the office or anywhere. Vonage’s Communications Platform as a Service offering is fully programmable, allowing developers to embed video, voice, chat, messaging, AI and verification into products and workflows using APIs, as well as incorporating new network capabilities to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC)

Website
www.vonage.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging
• WebRTC

Products

• Communication APIs

• Network APIs

• Unified Communications

• Contact Centers

Our full-stack voice first CPaaS solution empowers you to revolutionize how you engage with your customer and their end-users. Empowering developers, Software as a Service (SaaS) application, Independent Software Vendors (ISV), and enterprises with the ability to build feature rich communications experiences. Our enterprise-grade APIs are designed to seamlessly integrate with your SaaS application, giving you the power to focus on what you do best – innovating and growing your business. From voice calls and video conferencing to SMS messaging and chat, our UCaaS & CPaaS solution empowers organizations to create seamless, immersive communication experiences within their products.

Website
www.whitelabelcomm.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• UCaaS--> Unified Communications

  With White Label Communications UCAAS, MSPs and VARs can provide a wide range of communication tools, including voice calls, video conferencing, SMS messaging, and chat services, all seamlessly integrated into their clients’ operations. The key here is to help MSPs and VARs enhance client engagement, increase productivity, and keep businesses connected in our ever-evolving digital landscape. * Auto-provisioning of devices - Endpoints can be pre-provisioned by when they are ordered. Any SIP Endpoint can be provisioned remotely. Templates are used to create unique and custom configurations for ANY SIP device, independent of the manufacturer. * Fully Automated Billing System - Quoting, re-quoting, invoicing, setting up payment profiles, take payments and make payments how you choose with this complete quote-to-cash system. * Instant DID and Porting Manager (LNP) - Submit and track new number requests and porting requests without having to leave the application. * Tax Integration and Taxes as a Service - Convert Tax/Compliance preparation from an uncontrolled variable expense to a fixed expense that is a percentage of your taxable revenue. * Total Control over Moves, Adds, and Changes (MAC) - All moves, adds, and changes are 100% under partner control. You can also securely give some MAC access to your end-users. * APIs & Webhooks - Use Stateful APIs to extend or customize the functionality of your implementation using all the power of the WLC platform. * Device as a Service - Include or bundle SIP endpoints as a part of your Unified Communications (UC) service offering. * ConnectWise Integration - For MSPs that already use Connectwise, you can now sell, manage, provision, invoice, and even deliver private label Hosted PBX and SIP Trunking services, all without leaving the ConnectWise interface.

• CPaaS--> Communication Platform as a Service

  Our full-stack CPaaS solution empowers you to revolutionize how you engage with your customer and their end-users. Empowering developers, Software as a Service (SaaS) applications, Independent Software Vendors (ISV), and enterprises with the ability to build feature rich communications experiences. From voice calls and video conferencing to SMS messaging and chat, our CPaaS solution empowers organizations to create seamless, immersive communication experiences within their products. Our CPaaS solution is not just a tool; it’s a full-communication stack that puts the power of programmability designed to streamline complex workflows, drive meaningful outcomes, and provide measurable insights. Whether you’re a SaaS application builder seeking to enrich your software with advanced communication capabilities, or an enterprise looking to integrate scalable communication solutions into your existing systems, our programmable communication platform is designed to meet your specific requirements.

• Contact/Call Center Lite

  Provide essential call management features designed to offer a more cost-effective solution for your customer service needs leveraging our full stack fully programmable voice capabilities: * Inbound Call Management: Handling incoming calls and routing them to the appropriate agents. * Interactive Voice Response (IVR): Automated menus that guide callers to the right department or agent. * Call Queue Management: Ensures that incoming calls are managed and queued until an agent is available. * Call Logging: Tracking of incoming and outgoing calls, including caller details and call duration. * Basic Reporting: Analytics to track performance such as call volume and response times. * Call Recording: Recording calls for training or compliance purposes. * Voicemail: Allows callers to leave a message when agents are unavailable. * Web Interface: Provide easy-to-use dashboards for agents and managers.

Xima Software is a global market-leading SaaS and software contact center platform. Xima enables companies of all sizes to optimize their customer experience through highly configurable contact center solutions with robust analytics and call reporting, real-time wallboards, skills-based routing, queue callback, multi-channel and web chat solutions while providing customer-centric service. Learn more at www.ximasoftware.com.

Website
ximasoftware.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Text-based Messaging (email, IM)
• Unified Communications

AudioCodes is a leading provider of advanced voice, contact center and conversational AI applications and services for enterprises worldwide. With over 30 years of experience, over 50 Fortune 100 enterprises and 66 of the world’s top service providers use AudioCodes technology to power their communications and we go to market globally via our strong partner community. Positioned for success in the AI era, helping enterprises improve their productivity, employee and customer experience through better collaboration (UCaaS), customer interaction (CCaaS) and AI-powered business intelligence. AudioCodes has the world’s most comprehensive portfolio of services and solutions to help enterprises optimize their Microsoft Teams collaboration strategy. We make it easy for enterprises to add Teams Phone for voice calling, deploy an award-winning AI-first Teams-certified contact center, add interaction/compliance recording, and use AI-powered analytics to improve meeting outcomes and business-wide sharing of meeting intelligence. AudioCodes also offers a wide range of Teams-certified IP Phones and Microsoft Teams Room audio/video devices to power up enterprise collaboration.

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• Unified Communications
• Video: Desktop
• Video: Room Systems
• WebRTC

Founded in 2008, AVer is a trusted leader in video collaboration, education, and healthcare technology. Our award-winning solutions empower businesses to connect seamlessly, driving productivity and competitive advantage. AVer’s portfolio includes AI-powered auto-tracking cameras, enterprise-grade USB cameras certified for Zoom and Microsoft Teams, and medical-grade PTZ cameras. We also offer classroom audio solutions and document cameras designed to enrich communication and collaboration. At AVer, we’re committed to delivering exceptional service and support, exceeding customer expectations, and fostering sustainability through eco-friendly practices.

Website
www.averusa.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications

Products

• VB370A AndroidTM Powered Dual Lens 4K PTZ Video Bar

  Step into a new age of video conferencing with the AVer VB370A, where cutting-edge AI meets advanced edge processing to redefine collaboration. Designed for effortless use, this 4K dual-lens video bar eliminates the need for constant camera adjustments, empowering meeting room moderators to focus on the conversation rather than the controls. Featuring intelligent AI-powered capabilities like voice tracking, Smart Composition, and Auto Framing, the VB370A ensures every participant is seen and heard clearly, creating a seamless experience for mid-to-large spaces. With its Android™ OS optimized for Zoom Rooms, crystal-clear audio, and versatile setup options, the VB370A makes smarter meetings a reality.

• CP10 G2 Collaboration Touch Panel

  Welcome to a new era of meeting technology with the CP10 G2 Collaboration Touch Panel. Built with advanced edge processing and AI-powered features, the CP10 G2 simplifies and enhances every aspect of meeting management. Its intuitive interface, powered by a high-resolution 10.1-inch touch display, makes navigating Zoom Rooms effortless, while antimicrobial protection ensures a safe and hygienic surface for frequent use. Designed for modern workspaces, this smart panel offers single-cable connectivity for a clutter-free setup and always-on readiness to minimize downtime. The CP10 G2 brings intelligent, seamless collaboration to your fingertips.

• FONE700 Ceiling Speakerphone System for All Rooms Sizes

  Enhance your conference experience with the AVer FONE700 speakerphone system. Featuring advanced technology, the FONE700 seamlessly integrates with our suite of audio-visual products, delivering superior sound and picture quality for all your conference needs. It supports connections for two cameras, a display, an external speaker, and Bluetooth devices, creating a comprehensive AV hub for your meetings.

• TR535N 30X 4K NDI® Dual Lens Auto Tracking Camera

  The AVer TR535N 30X 4K NDI® Dual Lens Auto Tracking Camera is built for enterprise, government, higher education, and other organizations with similar collaboration needs, offering professional-quality videos without needing a videographer. Its 30X optical zoom, 8MP camera, and 4K60 resolution deliver outstanding range and clarity, while advanced AI and dual lenses ensure reliable tracking in any setting. The camera’s innovative dual-camera design allows flexible installation, including wall and ceiling mounts. Ideal for collaboration spaces, broadcasting, streaming, and video distribution, it features dual HDMI, USB, 3G-SDI, IP, and NDI® connectivity for low-latency video. PoE++ support simplifies power and control through a single CAT cable.

• MT300N NDI® Matrix Tracking Box

  The AVer MT300N is the matrix tracking box that opens up a whole new world using AVer Pro AV cameras in collaborative environments! Integrate Voice Tracking with any room types with this small form factor device that eliminates the need for expensive in-room PC or server running PTZ Link software pre-installed. Supports 3rd party microphones from leading audio brands and allows for customizable multi-camera switching. Swap your camera between in-room Microsoft Teams, Zoom Room or Google Meet system or BYOM (bring your own meeting). With USB, NDI|HX2, HDMI, H.264 input and output connectivity, you can accommodate any use case for seamless integration for capture and collaboration.

Biamp is a leading provider of innovative, networked media solutions that connect people through extraordinary audiovisual experiences. For more than 45 years, we've developed professional AV solutions that enable great communication for spaces ranging from small rooms to large public venues. Biamp conferencing solutions enable extraordinary communication with unparalleled ease of management, providing seamless audiovisual experiences for meeting spaces of all sizes. The Evoko room and desk scheduling systems take workplace management to a new level of simplicity. Biamp is recognized worldwide for delivering high quality products and backing them with a commitment to exceptional customer service.

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications

Products

• Parlé VBC 2800

  4K conferencing video bar with dual 50 MP and 8 MP camera, 27-mic array, analog audio-in, and ALS port. The Parle VBC 2800 is an all-in-one conferencing bar featuring Biamp Audio Intelligence and Biamp Video Intelligence that delivers high performance AV experiences across all meeting spaces up to and including large conference rooms.

• Vidi 280

  4K Conferencing Camera with dual 50 MP & 8 MP image sensors, 120 degree HFoV, with 5-mic array. The Vidi 280 is a stand-alone conferencing camera, ideal across all meeting spaces up to and including large rooms, that easily connects to room experience systems like UC computes or BYOM hubs via USB-C.

• Evoko Kleeo Desk Manager

  Cloud-hosted desk booking display. Evoko Kleeo Desk Manager is a complete and smart desk booking device with a personal touch. Its job is to signal to everyone which workspace is available, checked-in, or waiting for you. Secure your workspace, reduce stress and increase productivity. Kleeo desk manager is an essential tool for the modern workplace.

• MAX Connect

  MAX Connect is an easy-to-use, yet powerful, content-sharing and collaboration solution that turns any space into a bring-your-own-meeting (BYOM) room. The MAX Connect is an easy-to-use, yet powerful, BYOM room solution. Now participants can use their own devices to share and interact with content, control room AV equipment, and join UC meetings using their app of choice, including Microsoft Teams and Zoom. With MAX Connect, users have unprecedented control over their collaboration experience, leading to more productive meetings and enhanced engagement, ideation, and decision making.

• Touch 8 MAX

  Control panel for the MAX Connect BYOM room solution. The Touch 8 MAX is an 8-inch, PoE-powered touch panel accessory, designed specifically for the MAX Connect BYOM room solution. Using the touch panel, meeting participants can control room peripherals, as well as choose which content to display. Participants can also annotate on shared content and use the digital whiteboard, directly from the touch panel. PIR sensors conveniently turn the touch panel screen on automatically when a user approaches.

Founded over a decade ago, CZUR is a pioneer in patented AI algorithms and solutions across hardware, software, and cloud services. Our product range includes smart book and document scanners, meeting projectors, webcams, and more—all designed to streamline office and administrative tasks. At CZUR, we are dedicated to transforming the workplace through smart, innovative audio-visual products. Our mission is to enhance efficiency and convenience with cutting-edge technology, integrating AI into practical tools that improve daily work and life experiences.

Website
www.czur.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• Video: Desktop
• Video: Room Systems

Products

• StarryHub

  All-in-one Video Meeting System

DialedIn, with over 25 years in the industry, offers robust cloud-based contact center software designed to enhance agent productivity and boost profitability. Catering to a wide range of industries, our customizable solutions support both inbound and outbound operations, integrating seamlessly with various channels and productivity tools. Focusing on improving customer satisfaction and lowering operational costs, DialedIn equips businesses with the tools for efficient call management and analytics. Let us help transform your contact center's performance quickly and effectively. Experience the difference with DialedIn – where powerful, reliable, and affordable solutions meet elegance.

Website
www.GetDialedIn.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• WebRTC

Turn communications tools into a world-class experience that your people, and customers, will love. Fusion Connect, back by Morgan Stanley and an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We build the ‘right-fit’ communications and collaboration solutions for our customers. Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions.

Website
www.fusionconnect.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Services
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging

Products

• Connectivity & Managed Network Access

  Fast, reliable internet and networking solutions that meet the needs of your business. Get a full spectrum of networking and internet solutions from one provider.

• Unified Communications & Collaboration Platforms

  Making the choice to use a Managed Communications Service Provider means having the opportunity to move away from dealing with expensive, on-site communications hardware or equipment. Plus, transitioning to a unified communications model that will free up budget and company resources.

Part of HP's portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting; anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com and www.HP.com

Website
www.hp.com/us-en/solutions/poly.html

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Team Collaboration / Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

intlx Solutions specializes in providing cutting-edge unified communications solutions tailored to meet the unique needs of businesses across various industries. With a focus on innovation, reliability, and customer satisfaction, intlx Solutions empowers businesses to harness the power of technology to achieve their goals efficiently and effectively while streamlining operations, enhancing productivity, and driving growth.

Website
www.intlxsolutions.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• TEM
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging
• WebRTC

Products

• intlx360 Dashboard

  Incident and Problem Management Platform

• Alarmtraq Partner Edition

  Alarm Monitoring

Lightyear is the only digital workflow and system of record platform that unlocks efficiency across the full lifecycle for enterprise telecom services, revolutionizing the telecom experience. Lightyear’s Procurement platform automates RFP creation, quoting, install management, and more for internet, WAN, voice, and colocation services, reducing time spent on procurement materially while network intelligence and pricing data ensures enterprises select the optimal solution at the lowest cost. Lightyear’s Network Inventory Manager creates a digital system of record for enterprise networks, tracking 30+ data points per service (static IPs, contract details, account IDs) and automating lifecycle management workflows such as MACD ticketing and renewal re-shopping. Lightyear’s Bill Consolidation software offers enterprises one consolidated bill for all telecom services, eliminating the headache of tracking invoices and handling audits while avoiding service disruptions. Enterprises who leverage Lightyear across the full telecom lifecycle spend exponentially less time on telecom management while reducing telecom costs significantly.

Website
lightyear.ai

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• TEM
• Unified Communications

Products

• Lightyear Network Inventory Manager

  Establish a Digital System of Record for Your Network. Automate telecom inventory management and establish a digital system of record for all your network services, continuously optimizing your service footprint and network operations. Lightyear will organize an accurate digital record of every network service, vendor, and cost in your footprint, providing you fingertip access to 25+ data points per service and custom visualizations of your network. Gain transparency into contract details such as end dates, notice periods, and price escalations, with continuous cost optimizations.

• Lightyear Bill Consolidation

  Remove the headache of telecom invoicing and payments across multiple vendors and services. With bill consolidation, all of your telecom services are invoiced on a single easy-to-understand monthly bill. Monthly reviews are conducted to ensure that you’re not overpaying for services, and granular cost details are maintained in your Network Inventory dashboard for review at any time. Pay one, simple monthly invoice and let Lightyear handle the rest.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

Website
www.microsoft.com/en-us

Products/Services Offered

• Audio Conferencing Services / Devices
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• Video: Room Systems

A global market leader in hybrid enterprise communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate, and provide innovative services to their customers. Our innovation and communications experts serve business users in over 100 countries.

Website
www.mitel.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging
• WebRTC

Products

• Mitel CX

  Mitel's new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer engagement processes, drive employee efficiency, and exceed the growing expectations of today’s consumers. Taking CX Beyond the Contact Center Mitel CX’s holistic approach to customer engagement helps organizations tackle the challenge of delivering faster, customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing businesses to meet customers where they are, across any channel. Mitel CX integrates seamlessly with Mitel’s unified communications (UC) solutions to deliver a fully converged UC/CC experience. As a result, CX capabilities are extended to all employees – not just contact center agents – supporting collaboration between back-office and frontline teams and improving first-contact resolution. For organizations using other providers for their core communications, such as Microsoft Teams, Mitel CX also can serve as a standalone solution. Key Features of Mitel CX Include: Customizable Workflow Automation: CX managers can easily design AI-enhanced workflows with Mitel’s Chatbot Builder and low-code/no-code Workflow Studio without requiring specialized skills, allowing teams to optimize daily tasks in minutes. GenAI Virtual Agents: Intelligently automates repetitive inquiries, leaving more complex issues to human agents for optimal efficiency and faster resolution. Intelligent Analytics: Provides rich dashboards, native reporting, and business intelligence integration for transcriptions, recordings, and a comprehensive view of customer data to deliver actionable insights that support faster decision-making. Agent Empowerment: Real-time prompts, suggested responses, and intelligence-based coaching help improve first-contact resolution and overall employee performance. Omnichannel Engagement: Seamless transitions across channels such as voice, chat, video, and social, allowing customers to engage on their preferred platform. Flexible Integrations: Pre-built integrations with industry and business apps plus open APIs allow Mitel CX to be tailored to each organization’s needs and embedded into everyday processes, reducing friction and accelerating workflows. Experienced Service Teams: Expert professional service teams offer support to tailor Mitel CX for the needs of each organization and provide ongoing management as needed, resulting in a truly unique customer engagement experience. Mitel’s ability to deliver highly tailored solutions was also noted as a key contributor to Mitel’s placement as a Leader in the Aragon Research Globe™ for Intelligent Contact Center, 2025,

• Mitel & Zoom Strategic Partnership

  This strategic partnership is designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communication platforms in a modern, deeply integrated communication experience. The partnership will address growing enterprise demand for hybrid unified communications (UC) deployments with a “best-of-both-worlds” solution that delivers security and control for mission-critical communications alongside exceptional collaboration to enhance business productivity. The partnership will introduce a Zoom-first experience within Mitel’s hybrid portfolio, including access to the full Zoom Workplace platform, which works seamlessly with existing Mitel investments. Leveraging Mitel’s Common Communication Framework, the unique Zoom-Mitel offering will deliver a fully embedded, feature-rich experience without add-ons or plug-ins, including UC and mobile app integration, hardware device-level integration, and advanced business process capabilities like bi-directional presence, call-to-video escalation, and centralized user provisioning and administration. Additionally, users will gain access to Zoom Phone with embedded support for Mitel PBX platforms, whether deployed on-premises or in the cloud. It also creates a compelling opportunity for Mitel’s more than 70 million global end users to elevate their collaboration experience by allowing them to seamlessly access Zoom AI Companion, Meetings, Team Chat, and more while leveraging their existing Mitel investments. Partnership highlights: Establishes Zoom as Mitel’s exclusive UCaaS offering within its overall UC portfolio for customers of all sizes Enables Mitel’s sales teams and over 7,000 partners globally to cross-sell the Zoom-first experience as a core part of the unique hybrid solution or help customers migrate to Zoom if UCaaS is their preferred deployment model. Enables Zoom sales teams to sell Mitel’s award-winning devices for Mitel hybrid customers requiring physical endpoints. Creates an opportunity for partners to expand wallet share with existing customers and differentiate value to prospects while building sustainable revenue streams. Supports growing customer demand for hybrid capabilities that “just work” across on-premises, private and public cloud models, offering flexibility, security, and control. Provides on-premises enterprise companies an opportunity to introduce industry-leading collaboration capabilities through a model and pace that suits their needs. “This partnership recognizes the value of hybrid communications. The reality of modern business, today, is that requirements will change and get more complex,” said Dave Michels, founder and lead analyst, TalkingPointz. “Mitel offers powerful private cloud and single-tenant voice solutions, and Zoom has excellent enterprise video and team chat. Together, they create a seamless solution without putting an integration burden on the customer. This partnership brings the best of hybrid communication to market for those looking not to sacrifice flexibility, control, and resiliency, globally.

• Mitel OpenScape Xpert

  Critical events require swift and effective communication solutions to ensure timely response and coordination. OpenScape Xpert emerges as the optimal choice for managing such situations seamlessly. With its robust capabilities, OpenScape Xpert empowers organisations in time-critical, high-pressure decision-making processes. It further enhances team communication and collaboration needs that need multi-line or highly orchestrated voice communication. Whether it's to help traders close a deal or dispatchers save lives and support emergencies, OpenScape Xpert protect all that matters.

• Mitel Virtual Care Collaboration Service

  Virtual Care Collaboration Service (VCCS) is designed to deliver innovative solutions for the challenges of modern healthcare. VCCS enables encrypted telehealth communication with zero downloads needed and provides an integrated scheduling view for provider staff, patients, rooms and resource efficiency. Expert staff can additionally benefit from contextually relevant data surfaced securely and confidentially during interactions. Suitable for all organisations Whether on-premises, hybrid or secure cloud deployments – VCCS meets the telehealth demands of many healthcare provider scenarios without imposing wholesale change – adding value and efficiency to existing workflows and applications through flexible integration capabilities. Orchestrated efficiency VCCS design principles make it ultra versatile and ready for use in many aspects of patient-centric virtual care.From proactive and preventative care, remote e-consultation and triage, from inpatient stays to community care and recovery – VCCS helps efficiently orchestrate providers staff, patients and resources with an integrated scheduling view. Privacy and security measures Protecting patient privacy is vital.VCCS allows patients and staff to communicate securely via video, audio, screen-sharing, messaging and secure file transfers. Encryption is built-in to ensure confidentiality is maintained and importantly – does not require a client application to be downloaded, installed or managed. Patient coaching overlays Medical and expert staff can receive visual cues and reminders of historic patient conditions and symptoms from the patient record system – these appear as overlays in real-time, providing useful background details for on-going diagnostics and continued care. Telehealth e-consultation aids Medical staff can conduct remote examinations (with patient consent) – Images and notes can be recorded and stored. Additionally, medical and patient device data can be securely uploaded - such as temperature, respiratory rate, pulse oximetry and blood pressure for clinical decision support purposes.

• MiVoice Business UC Solution

  Comprehensive unified communications solution built on Mitel's leading hybrid communications platform. (CAPEX/SUBSCRIPTION OPTIONS)

Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Scottsdale, Arizona.

Website
www.nextiva.com

Social Networks

Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging

Products

• AI-Powered Contact Center

  Boost revenue, drive efficiency, and provide a seamless customer experience with Nextiva Contact Center.

• Social Media & Reviews

  Connect and engage with customers on the channels they prefer with social engagement and customer reviews.

• Business Communications

  Improve business efficiency, reduce costs, and enhance productivity with Nextiva Business Communications for voice, video, & messaging. One app for all your conversations.

pivot is a Proactive AV System Management platform built to streamline deployment and support for the entire AV lifecycle. pivot acts as a system of record and action, uniting teams on a single platform to proactively monitor and manage business-critical AV systems collaboratively. Any system, any team member, anywhere.

Website
www.pivotnow.ca

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC

QuestBlue delivers innovative, cloud-based communication solutions tailored to the needs of modern enterprises. With over 15 years of expertise, we specialize in SIP trunking, hosted PBX, E911 services, and unified communications to ensure seamless connectivity and collaboration. Our flagship platform, QuBe PBX, empowers businesses with scalable, secure, and intuitive communication tools backed by carrier-grade reliability. QuestBlue’s white-label programs enable partners to expand their offerings without managing complex infrastructure, while enterprises benefit from flexible, cost-effective telecom solutions. At Enterprise Connect, discover how QuestBlue can elevate your communication systems and drive business success in an increasingly connected world

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• QB Connect

  QB Connect is a powerful communication platform by QuestBlue, designed to streamline and enhance business communications. Offering advanced features like messaging, voice, and collaboration tools, QB Connect ensures seamless connectivity for teams and clients, all in a user-friendly, cloud-based solution.

Rocware specializes in creating intelligent unified communication hardware and solutions that cater to various meeting spaces - from personal offices to corporate auditoriums. Our commitment to innovation is reflected in our AI-enabled devices that offer features like speaker body-tracking and auto-framing, ensuring that every interaction is as close to an in-person experience as possible. With a strong R&D foundation and a global presence, Rocware is dedicated to enhancing productivity and efficiency in today's hybrid work environments.

Website
www.rocware.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Room Systems

Products

• RB10

• RB20

• RC841U

• RC941

• A10W

We live and breathe audio. We are driven by the passion to create audio solutions that make a difference. Building the future of audio and bringing remarkable sound experiences to our customers – this is what the Sennheiser brand has represented for more than 75 years. While professional audio solutions such as microphones, meeting solutions, streaming technologies and monitoring systems are part of the business of Sennheiser electronic GmbH & Co. KG, the business with consumer devices such as headphones, soundbars and speech-enhanced hearables is operated by Sonova Holding AG under the license of Sennheiser.

Website
www.sennheiser.com

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications

ASA is a trusted name in telephony with over 25 years of experience and now ASA Solutions expands cloud capabilities with AWS, Amazon Connect, and Google Cloud. We’re also introducing Nexorce 2—a lightning fast evolution of Spectrum’s Nexorce product. ASA Solutions is enhancing its features for seamless, next-gen contact center integration.

Website
www.asasolutions.com

Products/Services Offered

• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Systems Integration Services / Consulting / VAR

Products

• Nexorce Cloud

  Visual Display Solutions for the next generation needs.

• Ech on ELK

  Avaya CMS call detail records with an easy to use interface.

With over 20 years of expertise in SMS solutions, Broadnet stands as a leading global Messaging HUB provider and a proud GSMA member. Our services encompass a wide range of offerings, including Bulk SMS, A2P SMS, 2-Way SMS, HLR Lookup, SMS Firewall, and SMSC Gateway. Additional services include: • Omni-Channel • SIM Box Detection API • MyOTP • AIT Traffic Control • Flash Call Detection & Prevention • Robocall Mitigation • AI & ML Applications We also provide exclusive SMS Firewall & Gateway solutions for 18 operators, featuring: • 24/7 Support • Easy Integration • Proprietary Smart Firewall • Robust and Advanced SMSC Platform • Four types of connections: Direct, High Quality, LLC, Wholesale • Direct connections to over 1,000 operators and carriers worldwide We have a global presence in Lebanon, UK, UAE, India, Italy, Malta, KSA, Egypt, Australia, Jordan, USA, Bahrain, Qatar, Turkey, Singapore, Nigeria, and Oman. For more information, visit us at: www.broadnet.me [email protected]

Website
www.broadnet.me

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Products/Services Offered

• APIs / Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Security
• Systems Integration Services / Consulting / VAR
• Text-based Messaging (email, IM)
• Unified Communications

Bucher + Suter enables businesses to unlock the full potential of their customer experience (CX) and contact center investments by aligning service strategies with the latest technological advancements. Built with and for Cisco’s industry-leading contact center platforms, including Webex, Bucher + Suter’s solutions deliver scalable, intelligent, and seamless customer care across the entire journey. By combining innovation with reliability, Bucher + Suter helps organizations transform their contact centers into powerful drivers of exceptional customer experiences.

Website
www.bucher-suter.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications

Products

• b+s Elevate

  b+s Elevate is a next-generation cloud contact center solution, built with Webex Contact Center, designed to bring enterprise-grade CX capabilities to Salesforce via Service Cloud Voice. Built for scalability, flexibility, and AI-powered automation, it enables seamless omnichannel engagement while maximizing agent efficiency and customer satisfaction.

• Webex Contact Center

  Webex Contact Center, powered by Cisco and delivered by Bucher + Suter, delivers a cloud-native, AI-driven customer experience platform built for flexibility and scale. With intelligent routing, real-time analytics, and seamless CRM integrations, businesses can optimize every interaction, boost agent productivity, and elevate customer satisfaction. As a trusted Cisco partner, Bucher + Suter ensures effortless implementation and ongoing innovation, helping organizations maximize the full potential of Webex Contact Center.

• b+s Connects for Service Cloud Voice

  b+s Connects for Service Cloud Voice bridges the gap between Webex or Cisco Contact Center and Salesforce, delivering an intelligent unified experience that empowers agents to deliver better CX from before the point of contact. With seamless integration, AI-powered insights, and omnichannel capabilities, it enhances efficiency and ensures every customer interaction is informed and effortless.

• b+s Connects

  b+s Connects seamlessly integrates Cisco Contact Center with Salesforce, Microsoft Dynamics, and ServiceNow, providing agents with real-time customer insights and streamlined workflows. By eliminating context switching and unifying interactions, it drives productivity, personalization, and better business outcomes.

The Cloud Communications Alliance (CCA): Pioneering the Future of Cloud Communications The Cloud Communications Alliance is a leading non-profit association for industry leaders in cloud communications. At the CCA, executives worldwide unite to forge the future of cloud communications. As the premier non-profit peer association in the field, we provide a dynamic platform where industry pioneers collaborate to discuss innovative technologies, address challenges, and share insights that propel the market forward. By fostering a network of collaboration and innovation, the CCA is dedicated to advancing the industry and shaping its evolution to meet the ever-changing demands of digital communication landscapes.

Website
www.cloudcommunications.com

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Products/Services Offered

• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Team Collaboration / Chat Apps
• Unified Communications

Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Visit cyara.com

Website
cyara.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• WebRTC

Products

• Botium

  As the world’s only true end-to-end conversational optimization platform, Botium helps leading enterprises develop and deploy reliable AI-powered bots faster and with greater confidence. Realize value from the earliest stages of the development lifecycle with Botium to help your teams design, develop and train your bot to accelerate chatbot development with control. Assure ongoing performance with continuous testing and monitoring, and ensure your bot meets compliance, quality, and customer standards, from development to deployment.

• Cruncher

  To have confidence that your contact center infrastructure will live up to customer expectations, you must stress-test CX journeys before they go live so you can find defects before your customers do. Cruncher automatically generates thousands of calls, simulating real-world customer contact and verifying that each component and your system as a whole works at any – and every – scale. Simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.

• Number Trust

  Increase pick-up rates, lower phone number management costs, and reinforce your customers’ trust and loyalty. Number Trust is the only solution purpose-built for the CX industry to offer fast, visual verification of how your CLI is presented. Easily conduct full, end-to-end tests across every major global, mobile network, including coverage of all main 3rd-party spam filters and blockers, so you’ll always know how your calls are coming through to your customers.

• Pulse

  Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers.

• Voice Assure

  Voice Assure provides automated, proactive global phone number testing that enables you to understand your customers’ calling experiences across the globe. With servers located in more than 80 countries and coverage for the broadest network of carriers, Voice Assure can originate real time calls in-country and interstate, precisely replicating customers’ calls and measuring things like call connection rates, audio quality, voice latency, call line identity (CLI) dial tone transmission, and other important aspects of call performance.

Diabolocom empowers businesses with AI-driven customer experience solutions and a cloud contact center platform built for seamless, omnichannel interactions. Our award-winning, proprietary AI enhances automation, boosts agent productivity, and transforms customer engagement—whether integrated into our CCaaS or via APIs. Optimizing operations for contact centers, sales, and support teams worldwide, Diabolocom combines smart automation, real-time insights, and native CRM integrations to drive performance. With offices in Europe, the USA, Brazil, and Dubai, we’re the go-to partner for top brands like Mitsubishi, Nikon, and Culligan, building the customer experience of tomorrow.

Website
www.diabolocom.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile / Wireless Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Unified Communications
• WebRTC

Products

• AI-Powered Voice Analytics

  Diabolocom’s Voice Analytics solution empowers contact centers with AI-driven interaction analysis, turning every conversation into actionable insights. From real-time transcription to automated call summaries, tagging, and next-best actions, our solution enhances customer interactions and operational efficiency. Designed for real-world customer service use cases, our AI ensures accurate and relevant analysis, accessible in a visually intuitive format—allowing agents to review transcriptions alongside key insights. Fully accessible via API, Voice Analytics integrates seamlessly with any contact center solution and is natively embedded within Diabolocom’s CCaaS platform for a unified customer relationship management experience.

• Automated Quality Monitoring

  Transform your quality monitoring with AI-driven, 100% automated evaluations. Analyze every customer interaction, uncover key insights, and improve service quality with hybrid AI-human scoring and customizable evaluation criteria. Eliminate bias, streamline decision-making, and turn quality monitoring into a powerful tool for agent and CX development.

• Agent Assist

  Free your agents from low-value tasks and boost your contact center’s productivity with Diabolocom’s Agent Assist. This AI copilot transcribes calls in real time, generates intelligent summaries, provides contextual guidance, and auto-fills CRM fields, allowing agents to focus on what matters most—delivering great customer experiences.

• Outbound Campaign Solution

  Boost prospecting, sales and follow-up campaigns with Diabolocom’s outbound call solution. Equipped with predictive, progressive, and preview dialing modes, it automates call distribution based on agent availability and predefined rules. Features like our Power Dialer and smart call blending enhance efficiency, while our CRM integrations (native or via APIs) ensure personalized interactions and seamless data tracking. With real-time analytics and advanced prioritization rules, businesses can fine-tune their outreach strategies, maximize contact rates, and drive better results.

• Omnichannel Contact Center Software

  Manage inbound and outbound interactions seamlessly across voice, SMS, email, and social media with Diabolocom’s cloud-based solution. Smart routing, AI-driven automation, and interactive voice response ensure efficient call distribution and real-time monitoring. Agents get a unified view of conversations with instant access to interaction history, reducing handling time and improving efficiency. Native CRM integration or API connectivity enables a smooth agent experience. Scalable and secure, our platform optimizes workflows, enhances service quality, and empowers businesses to deliver a truly connected omnichannel experience.

DialedIn, with over 25 years in the industry, offers robust cloud-based contact center software designed to enhance agent productivity and boost profitability. Catering to a wide range of industries, our customizable solutions support both inbound and outbound operations, integrating seamlessly with various channels and productivity tools. Focusing on improving customer satisfaction and lowering operational costs, DialedIn equips businesses with the tools for efficient call management and analytics. Let us help transform your contact center's performance quickly and effectively. Experience the difference with DialedIn – where powerful, reliable, and affordable solutions meet elegance.

Website
www.GetDialedIn.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• WebRTC

Empowering Your Whole Enterprise Epson is a leading provider of technology solutions for document management, collaboration, business transactions and commercial printing. Our diverse portfolio of products are engineered for reliability and a holistic approach to collaboration. Epson applies its Engineered Precision to innovate technologies across product categories. Our expansive catalog allows us to support the diverse needs of your organization. Epson can tailor and integrate technologies into your existing ecosystems. Our flexible solutions make for a more curated and seamless experience. With Epson’s full suite of technology solutions, we offer a unified experience across products, services and support, eliminating inefficiencies and redundancies.

Website
epson.com/usa

Social Networks

Products/Services Offered

• A / V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• Mobile / Wireless Platform / Devices

Products

• PowerLite 810E 3LCD Extreme Short Throw Lamp-Free Laser Display with 4K Enhancement

  Take meeting rooms displays beyond the limits of flat panels 3-chip 3LCD technology; 5,000 lumens of color/white brightness2 1080p with 4K Enhancement1 for stunning image clarity Up to 160" diagonal image; 4.5x larger than a 75" flat panel Easy integration with native 16:9 aspect ratio, supports 16:10, 21:9, 16:6 Up-to-30,000-hour virtually maintenance-free laser light source

• Epson DS-530 II Color Duplex Document Scanner

  The fast, dependable color scanner for efficient document management. The DS-530 II color duplex document scanner is the smart choice for business document management, offering fast, efficient performance. Featuring speeds up to 35 ppm/70 ipm1, this powerful, compact performer offers a peak daily duty cycle of up to 4,000 sheets2 and includes TWAIN and ISIS® drivers for seamless integration with most existing document management systems. Advanced paper feed technologies such as blank page removal, auto rotation, auto cropping, Dirt Detection and Paper Protection help enhance productivity, while a 50-page Auto Document Feeder saves time. And, it comes with an industry-leading 3-year limited warranty

• ColorWorks CW-C4000 Color Inkjet Label Printer (Matte) or (Gloss)

  A powerful and compact on-demand commercial color label printer Bringing comprehensive connectivity and dynamic image quality together in a compact design, the ColorWorks C4000 label printer enables your business to harness the power of communication through color. This versatile label printer features high-performance PrecisionCore® technology and is engineered for reliability — it delivers crisp, photo-quality color labels on demand, at up to 1200 dpi resolution. The C4000 is compatible with ZPL II®, SAP®, major middleware and more, allowing for seamless integration with your existing workflow. And, with iOS® and Android™ software development tools, remote printer management capability and optional Wi-Fi® connectivity1, you can help maximize the mobility and efficiency of your business processes.

• WorkForce ST-C4100 Supertank Color MFP - 2 years of ink in the box

  The Supertank Color MFP with ADF, Fax and wireless. The WorkForce ST-C4100 Supertank Color MFP, powered by PrecisionCore Heat-Free Technology™, makes your business look its best when it means the most. Offering remarkable productivity for small work teams, it features revolutionary printing with easy-to-fill, supersized ink tanks. And, it includes up to 2 years of ink in the box1 — enough to print up to 14,000 pages black/11,200 color2. Your CFO will appreciate the fact you save up to 90 percent with low-cost replacement ink bottles vs. ink cartridges3, equivalent to about 90 individual ink cartridges4. The WorkForce ST-C4100 also offers a high-capacity 250-sheet paper tray, fax, 2.4" color touchscreen, 30-sheet ADF, fast auto 2-sided printing and convenient wired and wireless networking. Plus, the WorkForce ST-C4100 is compatible with the Epson Smart Panel® app5, a powerful tool that makes it easy to setup, monitor, print, scan, order supplies and more right from your hand-held device. And, its 90-degree power cord means the ST-C4100 can easily fit in tight spaces.

• OmniLink TM-T88VII Single-station Thermal Receipt Printer

  The fastest POS receipt printer1 with advanced connectivity and online ordering capability. When it comes to completing customer transactions and keeping lines moving, merchants feel the need for speed. As the fastest receipt printer in the industry1, Epson’s new OmniLink® TM-T88VII delivers. With lightning fast print speeds up to 500 mm/sec1, the TM-T88VII helps merchants deliver the best customer experience in virtually every environment, especially high-volume ones like hospitality, retail, grocery, banking and more. With a long printhead and auto cutter life2 plus a 4-year limited warranty, the TM-T88VII has reliability you can count on. The OmniLink TM-T88VII can be dynamically shared with PC-POS terminals, mobile devices and cloud servers at the same time, and, with built-in Ethernet and USB, along with options including serial, parallel, powered USB and Wi-Fi®, it has the flexibility to connect to almost any system. You can also print from web-based applications using Epson’s ePOS™ Print Technology or utilize Server Direct Print technology for online ordering. All this can be done securely since the TM-T88VII supports the latest WPA3 Wi-Fi security standard. Another highlight is a simple setup tool, including support to easily swap from prior T88s using the Epson TM Utility. There’s also a paper-saving option3 and—with vertical mounting choices—flexible configuration. All in an easy to clean enclosure. The full-featured OmniLink TM-T88VII. It’s more than just good for merchants and customers. It’s good for business. Available in black and white.

Expertflow offers a Cloud Contact Center. It can run standalone or add-on to Cisco or Genesys. Companies can use free open-source AI for Chat- and voice bots, Agent-assistance and Analytics, and connect to CRMs such as Salesforce, Service Now, Hubspot, MS Dynamics, Zoho, Odoo, Oracle, SAP, and SuiteCRM.

Website
www.expertflow.com

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Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Voicemail / Unified Messaging
• WebRTC

Products

• Expertflow Cloud Contact Center

  https://docs.expertflow.com/cx/4.7/expertflow-cx-data-sheet

Turn communications tools into a world-class experience that your people, and customers, will love. Fusion Connect, back by Morgan Stanley and an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We build the ‘right-fit’ communications and collaboration solutions for our customers. Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions.

Website
www.fusionconnect.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Services
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging

Products

• Connectivity & Managed Network Access

  Fast, reliable internet and networking solutions that meet the needs of your business. Get a full spectrum of networking and internet solutions from one provider.

• Unified Communications & Collaboration Platforms

  Making the choice to use a Managed Communications Service Provider means having the opportunity to move away from dealing with expensive, on-site communications hardware or equipment. Plus, transitioning to a unified communications model that will free up budget and company resources.

intlx Solutions specializes in providing cutting-edge unified communications solutions tailored to meet the unique needs of businesses across various industries. With a focus on innovation, reliability, and customer satisfaction, intlx Solutions empowers businesses to harness the power of technology to achieve their goals efficiently and effectively while streamlining operations, enhancing productivity, and driving growth.

Website
www.intlxsolutions.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• TEM
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging
• WebRTC

Products

• intlx360 Dashboard

  Incident and Problem Management Platform

• Alarmtraq Partner Edition

  Alarm Monitoring

IR is the leading global provider of observability solutions tailored for large enterprises that manage complex multi-vendor, unified communications, collaboration and contact center environments. IR's cutting-edge IR Collaborate software, powered by the Prognosis Platform, excels in monitoring, troubleshooting, and optimizing multi-vendor unified communication and collaboration environments. IR Collaborate simplifies intricate data streams, unveils actionable insights, and safeguards critical systems, ensuring seamless business continuity. Empowering more than 600 enterprises worldwide, IR Collaborate delivers end-to-end visibility, streamlines operations, minimizes downtime, and achieves cost savings. Visit IR.com.

Website
www.ir.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications

Products

• IR Collaborate

  IR Collaborate is an enterprise-grade performance and experience management solution for voice, video, collaboration and contact center environments. Whether in the cloud, on-premises or hybrid, Collaborate makes it easy to manage the multi-vendor, multi-platform UC ecosystems that modern businesses rely on every day.

Klearcom helps global enterprises ensure flawless customer experiences by detecting and preventing voice call failures in IVR and telephony systems. With non-intrusive, cloud-based testing across 100+ countries, Klearcom provides real-time insights into call connectivity, audio quality, and IVR performance. Trusted by Fortune 500 companies, our solution enables businesses to optimize their voice infrastructure, reduce downtime, and enhance customer satisfaction. By proactively identifying issues before customers do, Klearcom empowers organizations to maintain seamless communication and compliance in an ever-evolving digital landscape.

Website
www.klearcom.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services

With over four decades of experience, Microcall provides call analytics on CUCM, Webex Calling, SBCs, Microsoft Teams, Avaya, Zoom, Genesys, Five9, RingCentral, as well as any other Cloud/Voice solution. We provide 100% coverage for Enterprise Voice and Collaboration environments. Microcall’s real-time, customized dashboards provide Cradle-to-Grave Searches, CUBE/SBC analytics, SIP traffic Analytics, Peak Concurrent Calls, MOS/Call Quality, Group stats, Emergency 911 Alerts, Call Accounting, Informal Call Center reporting, and Alerts for System Failures. Microcall simplifies your organization's complex voice data, delivering clear reports, dashboards, and alerts that streamline infrastructure, reduce costs, and improve efficiency.

Website
www.microcall.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Microcall

  Microcall provides call analytics on CUCM, Webex Calling, SBCs, Microsoft Teams, Avaya, Zoom, Genesys, Five9, RingCentral, as well as any other Cloud/Voice solution. We provide 100% coverage for Enterprise Voice and Collaboration environments. Microcall’s real-time, customized dashboards provide Cradle-to-Grave Searches, CUBE/SBC analytics, SIP traffic Analytics, Peak Concurrent Calls, MOS/Call Quality, Group stats, Emergency 911 Alerts, Call Accounting, Informal Call Center reporting, and Alerts for System Failures. Microcall simplifies your organization's complex voice data, delivering clear reports, dashboards, and alerts that streamline infrastructure, reduce costs, and improve efficiency.

A global market leader in hybrid enterprise communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate, and provide innovative services to their customers. Our innovation and communications experts serve business users in over 100 countries.

Website
www.mitel.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging
• WebRTC

Products

• Mitel CX

  Mitel's new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer engagement processes, drive employee efficiency, and exceed the growing expectations of today’s consumers. Taking CX Beyond the Contact Center Mitel CX’s holistic approach to customer engagement helps organizations tackle the challenge of delivering faster, customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing businesses to meet customers where they are, across any channel. Mitel CX integrates seamlessly with Mitel’s unified communications (UC) solutions to deliver a fully converged UC/CC experience. As a result, CX capabilities are extended to all employees – not just contact center agents – supporting collaboration between back-office and frontline teams and improving first-contact resolution. For organizations using other providers for their core communications, such as Microsoft Teams, Mitel CX also can serve as a standalone solution. Key Features of Mitel CX Include: Customizable Workflow Automation: CX managers can easily design AI-enhanced workflows with Mitel’s Chatbot Builder and low-code/no-code Workflow Studio without requiring specialized skills, allowing teams to optimize daily tasks in minutes. GenAI Virtual Agents: Intelligently automates repetitive inquiries, leaving more complex issues to human agents for optimal efficiency and faster resolution. Intelligent Analytics: Provides rich dashboards, native reporting, and business intelligence integration for transcriptions, recordings, and a comprehensive view of customer data to deliver actionable insights that support faster decision-making. Agent Empowerment: Real-time prompts, suggested responses, and intelligence-based coaching help improve first-contact resolution and overall employee performance. Omnichannel Engagement: Seamless transitions across channels such as voice, chat, video, and social, allowing customers to engage on their preferred platform. Flexible Integrations: Pre-built integrations with industry and business apps plus open APIs allow Mitel CX to be tailored to each organization’s needs and embedded into everyday processes, reducing friction and accelerating workflows. Experienced Service Teams: Expert professional service teams offer support to tailor Mitel CX for the needs of each organization and provide ongoing management as needed, resulting in a truly unique customer engagement experience. Mitel’s ability to deliver highly tailored solutions was also noted as a key contributor to Mitel’s placement as a Leader in the Aragon Research Globe™ for Intelligent Contact Center, 2025,

• Mitel & Zoom Strategic Partnership

  This strategic partnership is designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communication platforms in a modern, deeply integrated communication experience. The partnership will address growing enterprise demand for hybrid unified communications (UC) deployments with a “best-of-both-worlds” solution that delivers security and control for mission-critical communications alongside exceptional collaboration to enhance business productivity. The partnership will introduce a Zoom-first experience within Mitel’s hybrid portfolio, including access to the full Zoom Workplace platform, which works seamlessly with existing Mitel investments. Leveraging Mitel’s Common Communication Framework, the unique Zoom-Mitel offering will deliver a fully embedded, feature-rich experience without add-ons or plug-ins, including UC and mobile app integration, hardware device-level integration, and advanced business process capabilities like bi-directional presence, call-to-video escalation, and centralized user provisioning and administration. Additionally, users will gain access to Zoom Phone with embedded support for Mitel PBX platforms, whether deployed on-premises or in the cloud. It also creates a compelling opportunity for Mitel’s more than 70 million global end users to elevate their collaboration experience by allowing them to seamlessly access Zoom AI Companion, Meetings, Team Chat, and more while leveraging their existing Mitel investments. Partnership highlights: Establishes Zoom as Mitel’s exclusive UCaaS offering within its overall UC portfolio for customers of all sizes Enables Mitel’s sales teams and over 7,000 partners globally to cross-sell the Zoom-first experience as a core part of the unique hybrid solution or help customers migrate to Zoom if UCaaS is their preferred deployment model. Enables Zoom sales teams to sell Mitel’s award-winning devices for Mitel hybrid customers requiring physical endpoints. Creates an opportunity for partners to expand wallet share with existing customers and differentiate value to prospects while building sustainable revenue streams. Supports growing customer demand for hybrid capabilities that “just work” across on-premises, private and public cloud models, offering flexibility, security, and control. Provides on-premises enterprise companies an opportunity to introduce industry-leading collaboration capabilities through a model and pace that suits their needs. “This partnership recognizes the value of hybrid communications. The reality of modern business, today, is that requirements will change and get more complex,” said Dave Michels, founder and lead analyst, TalkingPointz. “Mitel offers powerful private cloud and single-tenant voice solutions, and Zoom has excellent enterprise video and team chat. Together, they create a seamless solution without putting an integration burden on the customer. This partnership brings the best of hybrid communication to market for those looking not to sacrifice flexibility, control, and resiliency, globally.

• Mitel OpenScape Xpert

  Critical events require swift and effective communication solutions to ensure timely response and coordination. OpenScape Xpert emerges as the optimal choice for managing such situations seamlessly. With its robust capabilities, OpenScape Xpert empowers organisations in time-critical, high-pressure decision-making processes. It further enhances team communication and collaboration needs that need multi-line or highly orchestrated voice communication. Whether it's to help traders close a deal or dispatchers save lives and support emergencies, OpenScape Xpert protect all that matters.

• Mitel Virtual Care Collaboration Service

  Virtual Care Collaboration Service (VCCS) is designed to deliver innovative solutions for the challenges of modern healthcare. VCCS enables encrypted telehealth communication with zero downloads needed and provides an integrated scheduling view for provider staff, patients, rooms and resource efficiency. Expert staff can additionally benefit from contextually relevant data surfaced securely and confidentially during interactions. Suitable for all organisations Whether on-premises, hybrid or secure cloud deployments – VCCS meets the telehealth demands of many healthcare provider scenarios without imposing wholesale change – adding value and efficiency to existing workflows and applications through flexible integration capabilities. Orchestrated efficiency VCCS design principles make it ultra versatile and ready for use in many aspects of patient-centric virtual care.From proactive and preventative care, remote e-consultation and triage, from inpatient stays to community care and recovery – VCCS helps efficiently orchestrate providers staff, patients and resources with an integrated scheduling view. Privacy and security measures Protecting patient privacy is vital.VCCS allows patients and staff to communicate securely via video, audio, screen-sharing, messaging and secure file transfers. Encryption is built-in to ensure confidentiality is maintained and importantly – does not require a client application to be downloaded, installed or managed. Patient coaching overlays Medical and expert staff can receive visual cues and reminders of historic patient conditions and symptoms from the patient record system – these appear as overlays in real-time, providing useful background details for on-going diagnostics and continued care. Telehealth e-consultation aids Medical staff can conduct remote examinations (with patient consent) – Images and notes can be recorded and stored. Additionally, medical and patient device data can be securely uploaded - such as temperature, respiratory rate, pulse oximetry and blood pressure for clinical decision support purposes.

• MiVoice Business UC Solution

  Comprehensive unified communications solution built on Mitel's leading hybrid communications platform. (CAPEX/SUBSCRIPTION OPTIONS)

Numeracle's Entity Identity Management™ (EIM) platform puts brands and brand managers in direct control of identity as applied to outbound communications. EIM is used to establish Verified Identity™, manage branded communications delivery, call reputation, blocking and labeling prevention and remediation, provide visibility into call display, and more, to ensure brand identity is presented as intended, with transparency and consistency. KYC-based identity vetting and verification is the cornerstone of the platform; developed in support of evolving federal regulations and telecom standards. Visit www.numeracle.com.

Website
www.numeracle.com

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Products/Services Offered

• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile / Wireless Services
• Security

Products

• Phone Number Reputation Management

  Get more calls answered by ensuring your business calls are not displayed as Spam, Scam or Fraud to called parties. Ensure your phone numbers are delivered clean and label-free, with unlimited labeling correction when call blocking and labeling algorithms tag your calls in error. Manage number reputation via a self-service portal; procure services directly or resell or refer these services if you are a platform provider, originating service provider, or contact center consultant.

• Branded Calling ID™

  Are you an originating service provider? Create a new revenue stream in 2025 by reselling Branded Calling ID™ direct to your enterprise customers. Give enterprises the ability to display caller name, reason for call, and even a brand logo on participating wireless carrier networks. Based on an industry-led, standards based ecosystem, this is the first branded calling solution to offer spoof protection to deter bad actors from falsely representing your brand. Visit Booth #1000 for a live demo.

Oracle Communications offers security first, best-of-breed, and cloud-ready products and solutions that enable secure and frictionless integration of hybrid voice communication and AI services.

Website
www.oracle.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

pivot is a Proactive AV System Management platform built to streamline deployment and support for the entire AV lifecycle. pivot acts as a system of record and action, uniting teams on a single platform to proactively monitor and manage business-critical AV systems collaboratively. Any system, any team member, anywhere.

Website
www.pivotnow.ca

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC

QuestBlue delivers innovative, cloud-based communication solutions tailored to the needs of modern enterprises. With over 15 years of expertise, we specialize in SIP trunking, hosted PBX, E911 services, and unified communications to ensure seamless connectivity and collaboration. Our flagship platform, QuBe PBX, empowers businesses with scalable, secure, and intuitive communication tools backed by carrier-grade reliability. QuestBlue’s white-label programs enable partners to expand their offerings without managing complex infrastructure, while enterprises benefit from flexible, cost-effective telecom solutions. At Enterprise Connect, discover how QuestBlue can elevate your communication systems and drive business success in an increasingly connected world

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• QB Connect

  QB Connect is a powerful communication platform by QuestBlue, designed to streamline and enhance business communications. Offering advanced features like messaging, voice, and collaboration tools, QB Connect ensures seamless connectivity for teams and clients, all in a user-friendly, cloud-based solution.

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical network solutions to service providers, enterprises, and critical infrastructure sectors globally. Our end-to-end solutions portfolio delivers core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. We commit to Environmental, Social and Governance matters, offering an annual Sustainability Report to our stakeholders. Visit rbbn.com.

Website
ribboncommunications.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile / Wireless Services
• Security
• Systems Integration Services / Consulting / VAR

Unlock smarter conversations and happier customers with RingCentral's award-winning AI-powered cloud communications—combining phone, SMS, video, and messaging, and contact center with unparalleled reliability and real-time AI automation and insights. Simplify end-to-end management and connect communications across Salesforce, Microsoft Teams, and more with over 400+ pre-built apps for effortless productivity.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Voicemail / Unified Messaging

SecureLogix provides industry’s only universal platform addressing the full spectrum of call security and trust issues for all enterprise inbound and outbound calls. We transform business outcomes by increasing answer rates and protecting enterprise and contact center resources from voice attacks, robocalls, spam and fraud. Our Call Trust Services will increase your call answer rates by restoring and protecting healthy reputation ratings for your corporate calling numbers and enriching your outbound calls with full call branding details. Meanwhile, Our Call Security Solutions protect your phone numbers from being spoofed, authenticate inbound calls to your agents, and secure your critical voice resource from attack, misuse and abuse. SecureLogix has been fully dedicated to ensuring enterprise voice security and call trust for over 20 years. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls for some of the world’s largest corporations and military installations. For more information, visit www.securelogix.com.

Website
www.securelogix.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security

Sensiple, a New Jersey corporation founded in 1999, delivers superior global IT solutions. With over two decades of expertise, our specialized products and services span customer experience, digital & enterprise transformation, cloud infrastructure, and independent testing. Serving diverse industries, including Healthcare, Technology, Retail, and more, our expert team develops sustainable IT strategies to help clients envision the future. Key products include Tryvium, DocuAI, Intelisense, and Google CCAI.

Website
www.sensiple.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• WebRTC

Products

• tryvium

  tryvium, the cloud-based contact center solution, can supercharge your support team and elevate employee and customer experiences. Powered by AI, the platform revolutionizes support delivery, enabling self-service features and equipping agents with intelligent tools for high-quality service.

• Docuai

  Docuai, our Intelligent Document Processing leverages automation to streamline document workflows. It employs advanced technologies to capture, classify, and extract critical data from a wide range of document formats, including paper, PDF, and electronic files. This eliminates the need for manual data entry, transforming unstructured and semi-structured information into a readily usable digital format.

• Intelisense

  Intelisense is a platform to optimize every customer journey across the modern contact centre. It is an Intelligent engine built with Machine Learning algorithms & Data Mining to provide autonomous solutions, assistive decisions, and actionable insights that ultimately translate to superior user experiences. Intelisense is built on the primary building blocks of scalable microservices that emulate aspects of human cognition, behaviour, and data intelligence to transform how a user is serviced.

• Google CCAI

  Google Contact Center AI (CCAI) uses AI to revolutionize contact centers by improving both agent and customer experiences. CCAI provides an omnichannel platform, including SMS, web chat, and VoIP, intelligently routing customers. Its Agent Assist offers real-time support with live transcription, knowledge base access, and smart replies. CCAI Insights provides comprehensive analytics, uncovering key performance indicators and sentiment trends. The result is quicker, more personalized customer interactions, boosting satisfaction and first contact resolution.

• Outbound Communications Manager

  Outbound Communications Manager offers a comprehensive solution for managing and executing multi-channel campaigns. It supports email, SMS, and voice channels, enabling users to create and schedule campaigns across all platforms. The product includes robust segment management features, allowing for data processing, validation, and preview. It also provides a flexible template system with support for dynamic attributes and multi-language content.

TeleMate delivers vendor-neutral observability that empower IT teams to optimize performance, streamline troubleshooting, and gain actionable insights across complex UC&C environments. Designed for the modern digital workplace, TeleMate’s monitoring and analytics solution supports seamless cloud migrations and ensure smarter, faster operations. Stop by to see how we simplify UC&C Observability!

Website
www.telemate.net

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• TEM

Unimax provides a UC and telecom Management Software Suite with tools for automated moves, adds, changes, and deletes (MACDs) such as provisioning/deprovisioning and others, phone number and DID management, help desk agent MACDs, employee self service MACDs, unified MACD administration, UC analytics (CDR), system migrations, and more for single and multi-vendor communication environments. Unimax’s software is compatible with UC and telecom systems from Cisco, Microsoft, Avaya, Zoom, OpenText (formerly AVST), Genesys, ServiceNow (and many ITSM platforms), and others.

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services / Consulting / VAR
• Unified Communications

Products

• HelpOne (Off-Load UC MACDs to the Help Desk)

  Off-load costly and redundant UC and telecom MACDs to Tier One Help Desk agents.

• NumberPro (Phone Number Management)

  Manage phone numbers and DIDs without complicated and outdated spreadsheets

• Sentinel (CDR Analytics)

  Easily access, analyze, and visualize Call Detail Records (CDR).

• Automation (Automated UC Provisioning)

  Fully automate UC and telecom provisioning and other MACDs.

• 2nd Nature (Advanced UC Administration)

  Advanced UC and telecom administration for single and multi-vendor systems.

Vonage is a global cloud communications leader helping businesses accelerate digital transformation. Vonage’s Unified Communications as a Service and Contact Center as a Service solutions enable companies to transform how they communicate from the office or anywhere. Vonage’s Communications Platform as a Service offering is fully programmable, allowing developers to embed video, voice, chat, messaging, AI and verification into products and workflows using APIs, as well as incorporating new network capabilities to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC)

Website
www.vonage.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging
• WebRTC

Products

• Communication APIs

• Network APIs

• Unified Communications

• Contact Centers

Our full-stack voice first CPaaS solution empowers you to revolutionize how you engage with your customer and their end-users. Empowering developers, Software as a Service (SaaS) application, Independent Software Vendors (ISV), and enterprises with the ability to build feature rich communications experiences. Our enterprise-grade APIs are designed to seamlessly integrate with your SaaS application, giving you the power to focus on what you do best – innovating and growing your business. From voice calls and video conferencing to SMS messaging and chat, our UCaaS & CPaaS solution empowers organizations to create seamless, immersive communication experiences within their products.

Website
www.whitelabelcomm.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• UCaaS--> Unified Communications

  With White Label Communications UCAAS, MSPs and VARs can provide a wide range of communication tools, including voice calls, video conferencing, SMS messaging, and chat services, all seamlessly integrated into their clients’ operations. The key here is to help MSPs and VARs enhance client engagement, increase productivity, and keep businesses connected in our ever-evolving digital landscape. * Auto-provisioning of devices - Endpoints can be pre-provisioned by when they are ordered. Any SIP Endpoint can be provisioned remotely. Templates are used to create unique and custom configurations for ANY SIP device, independent of the manufacturer. * Fully Automated Billing System - Quoting, re-quoting, invoicing, setting up payment profiles, take payments and make payments how you choose with this complete quote-to-cash system. * Instant DID and Porting Manager (LNP) - Submit and track new number requests and porting requests without having to leave the application. * Tax Integration and Taxes as a Service - Convert Tax/Compliance preparation from an uncontrolled variable expense to a fixed expense that is a percentage of your taxable revenue. * Total Control over Moves, Adds, and Changes (MAC) - All moves, adds, and changes are 100% under partner control. You can also securely give some MAC access to your end-users. * APIs & Webhooks - Use Stateful APIs to extend or customize the functionality of your implementation using all the power of the WLC platform. * Device as a Service - Include or bundle SIP endpoints as a part of your Unified Communications (UC) service offering. * ConnectWise Integration - For MSPs that already use Connectwise, you can now sell, manage, provision, invoice, and even deliver private label Hosted PBX and SIP Trunking services, all without leaving the ConnectWise interface.

• CPaaS--> Communication Platform as a Service

  Our full-stack CPaaS solution empowers you to revolutionize how you engage with your customer and their end-users. Empowering developers, Software as a Service (SaaS) applications, Independent Software Vendors (ISV), and enterprises with the ability to build feature rich communications experiences. From voice calls and video conferencing to SMS messaging and chat, our CPaaS solution empowers organizations to create seamless, immersive communication experiences within their products. Our CPaaS solution is not just a tool; it’s a full-communication stack that puts the power of programmability designed to streamline complex workflows, drive meaningful outcomes, and provide measurable insights. Whether you’re a SaaS application builder seeking to enrich your software with advanced communication capabilities, or an enterprise looking to integrate scalable communication solutions into your existing systems, our programmable communication platform is designed to meet your specific requirements.

• Contact/Call Center Lite

  Provide essential call management features designed to offer a more cost-effective solution for your customer service needs leveraging our full stack fully programmable voice capabilities: * Inbound Call Management: Handling incoming calls and routing them to the appropriate agents. * Interactive Voice Response (IVR): Automated menus that guide callers to the right department or agent. * Call Queue Management: Ensures that incoming calls are managed and queued until an agent is available. * Call Logging: Tracking of incoming and outgoing calls, including caller details and call duration. * Basic Reporting: Analytics to track performance such as call volume and response times. * Call Recording: Recording calls for training or compliance purposes. * Voicemail: Allows callers to leave a message when agents are unavailable. * Web Interface: Provide easy-to-use dashboards for agents and managers.

WX Technology Group is a Technology Advisory and Consulting firm with deep experience in delivering end-to-end solutions, cost savings initiatives, and cloud migrations. Thanks to an extensive partner ecosystem and team of industry experts, our clients benefit from real-time market and vendor insights, critical information, and unbiased recommendations across a broad array of technologies. By serving as an extension of their team, we empower business leaders to make informed decisions, immediately capitalize on emerging technologies, and spend more time engaging in strategic business initiatives and less on vetting and procuring technology services.

Website
www.wxtechnologygroup.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• TEM
• Unified Communications
• Voicemail / Unified Messaging

Founded in 2007 and based in the UK, 1UC specializes in unified communications training, consulting, and e-learning. We help businesses drive technology adoption and skill development through expert training and coaching. Serving a global audience, we offer multilingual programs tailored to diverse teams across Asia, North America, and EMEA. Our goal is to maximize technology use and ensure seamless integration of unified communications tools, empowering organizations to work smarter and more efficiently. With a focus on practical learning and real-world application, 1UC delivers the knowledge and support needed for lasting success in an evolving digital landscape.

Website
1uc.co.uk

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Team Collaboration / Chat Apps
• Unified Communications

8x8 believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction—with one platform, one ecosystem, and one data model. So you can turn every team into a customer-facing team and unify your CX to conquer the complexity. Don’t settle for limitations. Let’s power your CX ambitions.

Website
www.8x8.com

Products/Services Offered

• Contact Center Systems / Applications
• Unified Communications

Founded in 2006, Afiniti is a leading provider of artificial intelligence solutions, specializing in optimizing customer interactions across various industries. By leveraging patented technology, Afiniti identifies and predicts patterns of interpersonal behavior to pair customers with the most compatible contact center agents, enhancing customer satisfaction and operational efficiency. Afiniti’s AI solutions enable leading global consumer companies to drive high-value engagement between their customers and their customer service agents. To learn more, visit www.afiniti.com.

Website
www.afiniti.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

Anywhere365? is a fast-growing provider of Enterprise Dialogue Management SaaS solutions. Anywhere365 empowers voice and digital dialogues for organizations worldwide and brings AI intelligence for increased productivity and effectiveness. Our products are award-winning, recognized by industry analysts, and trusted by over 2,000 global customers.

Website
www.anywhere365.io

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Dialogue Cloud Contact Center

  The Anywhere365 Dialogue Cloud contact center is natively integrated with Microsoft Teams to enhances customer experience and optimizes costs. Key benefits include lower total cost of ownership (TCO), seamless integration of contact center agents (anyone can be an agent), and flexibility and scalability. Leveraging the Microsoft technology stack simplifies management, reduces maintenance, and ensures integrated security and compliance. This solution allows organizations to maximize their Microsoft investments, improve operational efficiency, and stay competitive.

• Deepdesk AI Platform for CX

  The Anywhere365 Deepdesk AI Platform for CX leverages AI to enhance CX and streamline operations. Key AI features include intelligent routing, realtime agent assistance, transcription and summarization, sentiment analysis, and virtual agents for self-service,. These tools improve service speed, consistency, and efficiency, leading to higher customer satisfaction and loyalty. AI also supports agents by reducing stress and increasing job satisfaction. Operational efficiencies are achieved through automation and reduced handling times. Overall, AI in Anywhere365 transforms contact centers, making them more effective and sustainable.

• Dialogue Studio

  Anywhere365 Dialogue Studio is a powerful tool for customizing workflows to fit specific business needs, optimizing contact center operations, and enhancing customer interactions. It offers a flexible, scalable platform that integrates seamlessly with CRM, ERP, and other essential applications. The user-friendly graphic workflow design tool allows both non-technical users and advanced developers to create complex processes effortlessly. By automating manual tasks and incorporating AI capabilities, Dialogue Studio improves process efficiencies, reduces operational costs, and enhances customer experience. Its ability to support multiple departments and future-proof contact center operations makes it an essential tool for any organization.

• Tendfor Contact Center

  Tendfor revolutionizes contact center solutions by seamlessly integrating with Microsoft Teams, offering unmatched functionality and ease of use. Leveraging Microsoft's Graph Cloud Communications API, Tendfor ensures efficient call handling within the Microsoft 365 environment, reducing costs and enhancing productivity. With quick onboarding, comprehensive features, and robust mobility options, Tendfor supports modern, flexible workforces. Its dynamic reporting tools provide valuable insights, while its IT-friendly infrastructure ensures reliability and scalability. Tendfor empowers organizations to elevate their communication strategies, making it the ideal choice for enterprises seeking to transform their contact center experience.

• Anywhere365 Attendant Console

  Anywhere365's Attendant Console for Microsoft Teams is a powerful, web-based telephone operator console designed to streamline call handling from a single, integrated interface. It leverages the Microsoft 365 ecosystem, utilizing presence, call routing, and calendar features to optimize workflow and reduce customer friction. With customizable widgets, contact notes, call-back reminders, and calendar integrations, it offers a comprehensive and intuitive environment for operators. The console enhances the overall caller experience, making it an ideal solution for organizations seeking to improve their communication strategies and provide exceptional customer service.

ASA is a trusted name in telephony with over 25 years of experience and now ASA Solutions expands cloud capabilities with AWS, Amazon Connect, and Google Cloud. We’re also introducing Nexorce 2—a lightning fast evolution of Spectrum’s Nexorce product. ASA Solutions is enhancing its features for seamless, next-gen contact center integration.

Website
www.asasolutions.com

Products/Services Offered

• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Systems Integration Services / Consulting / VAR

Products

• Nexorce Cloud

  Visual Display Solutions for the next generation needs.

• Ech on ELK

  Avaya CMS call detail records with an easy to use interface.

ASAPP is a research-focused artificial intelligence cloud provider founded in 2014 with the mission of elevating human performance through the power of generative AI. Its comprehensive suite of native AI cloud applications helps contact centers transform the customer experience by improving automation, increasing agent productivity, and uncovering deep business insights. The company, which is backed by more than 60 patents and a who’s who leadership team of tech luminaries, has helped some of the largest enterprises in the world transform their customer experience and drive economic impact by solving their most complex data problems. ASAPP is a winner of Business Intelligence Group’s 2023 AI Excellence Award and was named among Inc. Magazine’s 2023 Best Workplaces. To learn more about ASAPP, visit www.asapp.com.

Website
www.asapp.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications

Products

• GenerativeAgent®

  GenerativeAgent is the highest quality generative AI agent that can do the work of tier-one contact center agents, over voice or chat. With this capable self-service automation, contact centers can increase customer satisfaction while reducing costs.

• ASAPPMessaging

  Harness the power of an innovative AI-native® CX platform to drive digital adoption, boost self-service, and create better agents.

• AutoTranscribe

  Accurate, fast transcription built for real-time CX uses. Capture every word with unmatched accuracy and speed to enable QA, insights extraction, and real-time AI support for agents and customers.

• AutoSummary

  Generate custom actionable insights and reduce handle time on 100% of interactions. AutoSummary increases agent productivity by fully automating call wrap, which typically consumes 10-20% of AHT. AutoSummary’s consistent quality across your contact center removes agent bias and enables valuable custom insights and data extraction.

• AutoCompose

  Automate agent responses at every turn of the conversation. AutoCompose enables lightning-fast responses with partial sentence suggestions, enhances writing through in-line word and phrase suggestions, ensures error-free content with built-in spelling and grammar correction, and tailors custom responses to match individual writing styles. Its quick response search feature allows swift access to frequently used phrases.

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management, and analytics. We offer solutions for recording as well as AI-based analysis and evaluation of all communications – with full flexibility as a cloud service, on-premise or as a hybrid solution. Headquartered in Germany with subsidiaries in 14 countries and experienced system integration partners in over 60 countries, ASC is the #1 Europe-based player in its industry.

Website
www.asctechnologies.com/english

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Recording Insights

  The compliance recording solution Recording Insights supports you in legally compliant recording and AI-based analysis of all communication channels in Microsoft Teams. Whether calls, meetings, shared screens, videos, or chats – everything is archived securely and compliant in the Microsoft Azure Cloud. Recording Insights integrates seamlessly into Microsoft Teams.

AudioCodes is a leading provider of advanced voice, contact center and conversational AI applications and services for enterprises worldwide. With over 30 years of experience, over 50 Fortune 100 enterprises and 66 of the world’s top service providers use AudioCodes technology to power their communications and we go to market globally via our strong partner community. Positioned for success in the AI era, helping enterprises improve their productivity, employee and customer experience through better collaboration (UCaaS), customer interaction (CCaaS) and AI-powered business intelligence. AudioCodes has the world’s most comprehensive portfolio of services and solutions to help enterprises optimize their Microsoft Teams collaboration strategy. We make it easy for enterprises to add Teams Phone for voice calling, deploy an award-winning AI-first Teams-certified contact center, add interaction/compliance recording, and use AI-powered analytics to improve meeting outcomes and business-wide sharing of meeting intelligence. AudioCodes also offers a wide range of Teams-certified IP Phones and Microsoft Teams Room audio/video devices to power up enterprise collaboration.

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• Unified Communications
• Video: Desktop
• Video: Room Systems
• WebRTC

Bandwidth, a prior “Best of EC” award winner, is a global CPaaS that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Our MaestroTM platform helps IT teams connect the largest ecosystem of BYOC integrations to drive better communications experiences—faster. Swing by booth 1411 to see why Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• E-911 / Emergency Systems
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Unified Communications
• WebRTC

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel contact center platform for the entire customer journey. The platform includes comprehensive automatic call distribution (ACD) capabilities, an advanced AI suite that solves the broadest set of use cases, and workforce management (WFM) to manage human as well as virtual agents. Recognized by partners and customers as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value. Bright Pattern’s cloud-native platform offers unmatched deployment flexibility — whether in the cloud, on-premises, or in private cloud environments.

Website
www.brightpattern.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications

Broadband Dynamics (“BBD”) is a facilities-based voice carrier with nearly 30 years of experience specializing in serving the top tier of the commercial voice market. BBD’s clients include some of the largest Contact Centers, BPOs, and Financial Services companies in North America.

Website
broadbanddynamics.com

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• API/Integrated Communications

Bucher + Suter enables businesses to unlock the full potential of their customer experience (CX) and contact center investments by aligning service strategies with the latest technological advancements. Built with and for Cisco’s industry-leading contact center platforms, including Webex, Bucher + Suter’s solutions deliver scalable, intelligent, and seamless customer care across the entire journey. By combining innovation with reliability, Bucher + Suter helps organizations transform their contact centers into powerful drivers of exceptional customer experiences.

Website
www.bucher-suter.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications

Products

• b+s Elevate

  b+s Elevate is a next-generation cloud contact center solution, built with Webex Contact Center, designed to bring enterprise-grade CX capabilities to Salesforce via Service Cloud Voice. Built for scalability, flexibility, and AI-powered automation, it enables seamless omnichannel engagement while maximizing agent efficiency and customer satisfaction.

• Webex Contact Center

  Webex Contact Center, powered by Cisco and delivered by Bucher + Suter, delivers a cloud-native, AI-driven customer experience platform built for flexibility and scale. With intelligent routing, real-time analytics, and seamless CRM integrations, businesses can optimize every interaction, boost agent productivity, and elevate customer satisfaction. As a trusted Cisco partner, Bucher + Suter ensures effortless implementation and ongoing innovation, helping organizations maximize the full potential of Webex Contact Center.

• b+s Connects for Service Cloud Voice

  b+s Connects for Service Cloud Voice bridges the gap between Webex or Cisco Contact Center and Salesforce, delivering an intelligent unified experience that empowers agents to deliver better CX from before the point of contact. With seamless integration, AI-powered insights, and omnichannel capabilities, it enhances efficiency and ensures every customer interaction is informed and effortless.

• b+s Connects

  b+s Connects seamlessly integrates Cisco Contact Center with Salesforce, Microsoft Dynamics, and ServiceNow, providing agents with real-time customer insights and streamlined workflows. By eliminating context switching and unifying interactions, it drives productivity, personalization, and better business outcomes.

Calabrio is a trusted ally to leading brands. The digital foundation of a customer- centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Website
www.calabrio.com

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

Products

• Call Recording

  Capture every call, email, chat, text, and message with our contact center call and interaction recording solution.

• Quality Management

  Leading contact center quality management software delivers a comprehensive view of customer interactions.

• Analytics

  Fuel a customer-centric engine with AI-powered contact center analytics software. All-in-one Interaction Analytics solution.

• Chat Bot Analytics

  Chatbot analytics software that empowers chatbot teams – from digital product owners, to chatbot operators, conversation designers, and digital analysts. Sophisticated chatbot analytics platform helps you monitor and improve the performance and quality of your customer service chatbots and voice bots.

• Workforce Management

  Unlock the full potential of your greatest asset–your people–with the world’s best WFM software for modern contact centers.

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

Website
www.callminer.com

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Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

Products

• Analyze

  Harness AI and ML to automatically uncover insights from 100% of your interactions in the contact center and beyond to deliver new understanding of your customers.

• Coach

  Coach aggregates insights from conversations, identifying which individuals are effective based on customized manual or automated scoring criteria.

• Enhanced AI Module

  Enhanced AI Module equips analysts with AI-driven tools like automatic category creation, contact summarization, natural-language discovery and trend identification – uncovering hidden insights, boosting productivity and enhancing experience.

• RealTime

  RealTime automatically notifies agents or supervisors based on customer interaction indicators.

• Redact

  Redact ensures you can meet security and compliance standards by automatically removing sensitive customer data.

The Cloud Communications Alliance (CCA): Pioneering the Future of Cloud Communications The Cloud Communications Alliance is a leading non-profit association for industry leaders in cloud communications. At the CCA, executives worldwide unite to forge the future of cloud communications. As the premier non-profit peer association in the field, we provide a dynamic platform where industry pioneers collaborate to discuss innovative technologies, address challenges, and share insights that propel the market forward. By fostering a network of collaboration and innovation, the CCA is dedicated to advancing the industry and shaping its evolution to meet the ever-changing demands of digital communication landscapes.

Website
www.cloudcommunications.com

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Products/Services Offered

• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Team Collaboration / Chat Apps
• Unified Communications

CommunityWFM is the largest independent workforce management solution and provides a unique, modern, and automated approach that improves contact center efficiency. After spending over a decade combining forecasting, scheduling, intraday management, adherence monitoring, mobile capabilities, and more into a single application, the CommunityWFM solution remains unmatched in its sophistication and maturity. With two product versions, Enterprise and Essentials, CommunityWFM is delivered to customers and partners with a passion for service and world-class deployment and onboarding methodologies. Leading companies spanning many different geographies and industries rely on CommunityWFM every day as the backbone of their contact center operations.

Website
www.communitywfm.com

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Products/Services Offered

• Contact Center Systems / Applications

Products

• Enterprise

  CommunityWFM Enterprise is our core software solution for large and multi-site workforce teams. It's one of the most advanced WFM software solutions on the market.

• Essentials

  CommunityWFM Essentials is a solution for small to mid-size workforce teams. A streamlined version of our Enterprise product, Essentials provides a lower price point to meet the needs of emerging companies.

Content Guru makes engagement easy. Its resilient cloud-based solution, storm®, is trusted by the world’s largest organizations to deliver mission-critical, first-class customer experiences quickly and accurately. Leading organizations, from the world's largest enterprises to public sector agencies and mission-critical service providers, rely on storm's unrivalled 99.999% availability and flexible, future-proof capabilities. Content Guru delivers services in over 100 countries and enables major organizations, from Rakuten Communications to the US Federal Government, to deliver reliable, consistent and best-in-class omni-channel experiences.

Website
www.contentguru.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Visit cyara.com

Website
cyara.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• WebRTC

Products

• Botium

  As the world’s only true end-to-end conversational optimization platform, Botium helps leading enterprises develop and deploy reliable AI-powered bots faster and with greater confidence. Realize value from the earliest stages of the development lifecycle with Botium to help your teams design, develop and train your bot to accelerate chatbot development with control. Assure ongoing performance with continuous testing and monitoring, and ensure your bot meets compliance, quality, and customer standards, from development to deployment.

• Cruncher

  To have confidence that your contact center infrastructure will live up to customer expectations, you must stress-test CX journeys before they go live so you can find defects before your customers do. Cruncher automatically generates thousands of calls, simulating real-world customer contact and verifying that each component and your system as a whole works at any – and every – scale. Simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.

• Number Trust

  Increase pick-up rates, lower phone number management costs, and reinforce your customers’ trust and loyalty. Number Trust is the only solution purpose-built for the CX industry to offer fast, visual verification of how your CLI is presented. Easily conduct full, end-to-end tests across every major global, mobile network, including coverage of all main 3rd-party spam filters and blockers, so you’ll always know how your calls are coming through to your customers.

• Pulse

  Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers.

• Voice Assure

  Voice Assure provides automated, proactive global phone number testing that enables you to understand your customers’ calling experiences across the globe. With servers located in more than 80 countries and coverage for the broadest network of carriers, Voice Assure can originate real time calls in-country and interstate, precisely replicating customers’ calls and measuring things like call connection rates, audio quality, voice latency, call line identity (CLI) dial tone transmission, and other important aspects of call performance.

Diabolocom empowers businesses with AI-driven customer experience solutions and a cloud contact center platform built for seamless, omnichannel interactions. Our award-winning, proprietary AI enhances automation, boosts agent productivity, and transforms customer engagement—whether integrated into our CCaaS or via APIs. Optimizing operations for contact centers, sales, and support teams worldwide, Diabolocom combines smart automation, real-time insights, and native CRM integrations to drive performance. With offices in Europe, the USA, Brazil, and Dubai, we’re the go-to partner for top brands like Mitsubishi, Nikon, and Culligan, building the customer experience of tomorrow.

Website
www.diabolocom.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile / Wireless Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Unified Communications
• WebRTC

Products

• AI-Powered Voice Analytics

  Diabolocom’s Voice Analytics solution empowers contact centers with AI-driven interaction analysis, turning every conversation into actionable insights. From real-time transcription to automated call summaries, tagging, and next-best actions, our solution enhances customer interactions and operational efficiency. Designed for real-world customer service use cases, our AI ensures accurate and relevant analysis, accessible in a visually intuitive format—allowing agents to review transcriptions alongside key insights. Fully accessible via API, Voice Analytics integrates seamlessly with any contact center solution and is natively embedded within Diabolocom’s CCaaS platform for a unified customer relationship management experience.

• Automated Quality Monitoring

  Transform your quality monitoring with AI-driven, 100% automated evaluations. Analyze every customer interaction, uncover key insights, and improve service quality with hybrid AI-human scoring and customizable evaluation criteria. Eliminate bias, streamline decision-making, and turn quality monitoring into a powerful tool for agent and CX development.

• Agent Assist

  Free your agents from low-value tasks and boost your contact center’s productivity with Diabolocom’s Agent Assist. This AI copilot transcribes calls in real time, generates intelligent summaries, provides contextual guidance, and auto-fills CRM fields, allowing agents to focus on what matters most—delivering great customer experiences.

• Outbound Campaign Solution

  Boost prospecting, sales and follow-up campaigns with Diabolocom’s outbound call solution. Equipped with predictive, progressive, and preview dialing modes, it automates call distribution based on agent availability and predefined rules. Features like our Power Dialer and smart call blending enhance efficiency, while our CRM integrations (native or via APIs) ensure personalized interactions and seamless data tracking. With real-time analytics and advanced prioritization rules, businesses can fine-tune their outreach strategies, maximize contact rates, and drive better results.

• Omnichannel Contact Center Software

  Manage inbound and outbound interactions seamlessly across voice, SMS, email, and social media with Diabolocom’s cloud-based solution. Smart routing, AI-driven automation, and interactive voice response ensure efficient call distribution and real-time monitoring. Agents get a unified view of conversations with instant access to interaction history, reducing handling time and improving efficiency. Native CRM integration or API connectivity enables a smooth agent experience. Scalable and secure, our platform optimizes workflows, enhances service quality, and empowers businesses to deliver a truly connected omnichannel experience.

DialedIn, with over 25 years in the industry, offers robust cloud-based contact center software designed to enhance agent productivity and boost profitability. Catering to a wide range of industries, our customizable solutions support both inbound and outbound operations, integrating seamlessly with various channels and productivity tools. Focusing on improving customer satisfaction and lowering operational costs, DialedIn equips businesses with the tools for efficient call management and analytics. Let us help transform your contact center's performance quickly and effectively. Experience the difference with DialedIn – where powerful, reliable, and affordable solutions meet elegance.

Website
www.GetDialedIn.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• WebRTC

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights.

Website
dialpad.com/company

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Eleveo provides intuitive AI-fueled Workforce Optimization solutions designed to address the challenges managers and decision-makers face in today’s contact centers. Our mission is to elevate every encounter in the contact center with easy-to-deploy/use/manage/scale solutions that include Call Recording/Media Management, Workforce Management, Quality Management, Analytics, and Compliance. Eleveo offers deployment flexibility - on-prem, in the cloud, or in a hybrid environment. We earn a consistent 90+ NPS from our customers and have built a 20+ year reputation in the industry for our commitment to enhancing the customer, agent, and manager experience.

Website
www.eleveo.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Workforce Management

• Quality Management

• Call Recording

• Speech Analytics

Powering Every Customer Engagement – Your Way Enghouse Interactive is a leading global provider of AI-powered contact center software, services, and video solutions, serving over 10,000 global customers for 40+ years. Enghouse Interactive solutions deliver engaging customer experiences and transform your contact center into a powerful growth engine. Enghouse’s core values – Reliability and Choice – are key differentiators. Consistently profitable and well-funded, Enghouse reliably honors its commitments to its customers, staff, partners, and investors. Enghouse offers the industry’s most comprehensive CX portfolio, enabling customers to choose from a wide array of integrated or stand-alone solutions, deployable in the cloud, as a hybrid platform, or on-premises.

Website
www.enghouseinteractive.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Unified Communications
• Video: Cloud-based Services

Expertflow offers a Cloud Contact Center. It can run standalone or add-on to Cisco or Genesys. Companies can use free open-source AI for Chat- and voice bots, Agent-assistance and Analytics, and connect to CRMs such as Salesforce, Service Now, Hubspot, MS Dynamics, Zoho, Odoo, Oracle, SAP, and SuiteCRM.

Website
www.expertflow.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Voicemail / Unified Messaging
• WebRTC

Products

• Expertflow Cloud Contact Center

  https://docs.expertflow.com/cx/4.7/expertflow-cx-data-sheet

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

Website
www.five9.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

Turn communications tools into a world-class experience that your people, and customers, will love. Fusion Connect, back by Morgan Stanley and an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We build the ‘right-fit’ communications and collaboration solutions for our customers. Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions.

Website
www.fusionconnect.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Services
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging

Products

• Connectivity & Managed Network Access

  Fast, reliable internet and networking solutions that meet the needs of your business. Get a full spectrum of networking and internet solutions from one provider.

• Unified Communications & Collaboration Platforms

  Making the choice to use a Managed Communications Service Provider means having the opportunity to move away from dealing with expensive, on-site communications hardware or equipment. Plus, transitioning to a unified communications model that will free up budget and company resources.