Enterprise Connect 2021

Barco designs technology to enable bright outcomes around the world. Seeing beyond the image, we develop visualization and collaboration solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting, classroom and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). In 2020, we realized sales of 770 million euro. We have a global team of 3,300 employees, whose passion for technology is captured in 461 granted patents. For more information, visit us on www.barco.com, follow us on Twitter (@Barco), LinkedIn (Barco), YouTube (BarcoTV), or like us on Facebook (Barco).

Website
www.barco.com

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Products/Services Offered

• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Video: Room Systems
• A/V Meeting Room Technologies

Biamp is a leading provider of innovative, networked media systems that power the world’s most sophisticated audiovisual installations. The company is recognized worldwide for delivering high-quality products and backing each one with a commitment to exceptional customer service. The award-winning Biamp product suite includes: Tesira media system for digital audio and video networking, Devio collaboration tool for modern workplaces, Vocia networked public address and voice communication system, Cambridge Sound Management sound masking solutions, Crowd Mics audience engagement tools, Huddle Hub wireless presentation systems, and loudspeakers for installed sound applications from Community Professional Loudspeakers and Apart Audio.

Website
www.biamp.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Products

• Devio SCX 400

  Devio SCX 400 is a conference room hub compatible with Biamp’s network audio and control devices. It also features USB audio and HID synchronization that allow it to act as a conference audio peripheral when connected with Biamp Modena devices, or Unified Communications systems. The unit includes a SIP VoIP interface via Gigabit Ethernet connection, which supports one line and two call appearances. Devio SCX features enough onboard acoustic echo cancellation and processing to handle up to 4 of Biamp’s Parlé Microphones.

• Parlé Beamtracking Microphones

  Biamp’s Parlé family of Beamtracking microphones deliver superior audio experiences while reducing programming, installation, and commissioning time. Our microphones also include automated features that greatly streamline setup and help to lower equipment costs overall. With four 90° zones, our microphones can simultaneously identify and steer towards talkers, allowing participants to move freely around a space.

• MRB-M-SCX400-C

  This bundle provides a complete audio solution for meetings of up to 11 people, including everything required to outfit a conference room to enable clear communication in every meeting. Our next generation Devio SCX 400 is tailor made for modern meeting rooms, reducing the amount of hardware and connections needed to complete a space, and Biamp Launch ensures that room deployments are lightning fast and 100% consistent, making for a fully optimized collaboration experience every time. Incorporating Beamtracking® technology, our award-winning Parlé microphones latch onto the voices of meeting participants, allowing them to move freely around the space while remaining easily heard and understood. Designed to provide superior voice reproduction in conferencing environments, Desono C-IC6 loudspeakers deliver superior audio clarity for the entire room while our unique single cable connection scheme allow installers to take advantage of configuration-free networking. In addition, the included pre-terminated category cabling gets meeting spaces up and running in half the time of competing systems.

• Modena Hub

  Modena™ Hub is a wireless presentation hub that supports the new ways in which people are increasingly accustomed to working. Ideal for BYOD and BYOC spaces, Modena Hub allows participants to connect to meeting room AV equipment and USB accessories wirelessly, as well as enabling any participant to wirelessly receive its AV streams during a video conferencing session. Modena Hub supports most UC software and hardware devices, while enabling the user to wirelessly share content with other meeting participants. Modena Hub also connects to AV peripherals via USB and HDMI, and can support multiple USB devices via a standard USB hub or by connecting a Devio SCR-20 or SCR-25.

• SageVue

  SageVue is a browser-based software platform that enables technology managers, integrators, and end users to manage and monitor Biamp devices connected to their network. With SageVue, authorized individuals can review system status and perform administrative tasks. SageVue intelligently interfaces with LDAP infrastructure, allowing technology managers to use existing accounts and groups to control system access to the software. The platform is also equipped with a full-featured RESTful API, providing the ability to pull information into custom dashboards or third-party monitoring applications, delivering a single, comprehensive view of all Biamp devices connected to the network.

Bicom Systems delivers Open Standards Turnkey Telephony Systems since 2004. Our communication solution consists of five products. The essentials include PBXware, SERVERware, and sipPROT. Our Unified Communications apps gloCOM, gloCOM GO, and gloCOM Meeting have features that set us apart with a competitive advantage. Our business strategy is based on encouraging and supporting resellers to grow their business by adding VoIP to their services. As their provider, we stay on their side by providing training and support in daily operations. We have successfully deployed on every continent. Our products are used daily by SMBs, enterprises, contact centers, governments, and more.

Website
www.bicomsystems.com

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Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• A/V Meeting Room Technologies

Products

• gloCOM & gloCOM GO

  gloCOM and gloCOM GO are Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse by integrating with PBXware, our VoIP Telephony Platform.

• PBXware Telephony Platform

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium-sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide by combining the most advanced of the latest technologies.

• PBXware Contac Center Edition

  PBXware Contact Center Edition is designed to simplify and enhance call management at busy call centers and contact centers of any size. Contact Center enables companies to increase efficiency in the workplace and transform the way they conduct business.

• Hosted and Self-hosted Solutions

  Bicom Systems offers both hosted and on-premise solutions for Unified Communications. Both models offer unique advantages. Hosted deployment option relieves a company of the burden of purchasing and maintaining the hardware. The company can seamlessly upscale or downscale its own hosted resources. Companies that opt for the deployment self-hosted model have complete control over all their servers and data and, possibly even more important, the peace of mind that comes from knowing that all your business data resides safely in-house.

• gloCOM Meeting

  gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of gloCOM's contacts, the user can start collaborating with a single click. gloCOM meeting allows the user to meet with multiple people simultaneously while offering: Video Conferencing, Audio Conferencing, Screen Sharing, Remote Control, and Group chat.

Bose Professional is the division of Bose dedicated to pro audio ingenuity, including portable PA systems, installed sound, and the family of conferencing solutions known as Bose Work. The era of hybrid work is here, and Bose Work is here to help people feel more together and get more done.

Website
www.bose.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices, and designed to enable inclusive collaboration experiences.

Website
www.webex.com

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Products/Services Offered

• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• A/V Meeting Room Technologies

At Crestron we build technology for every way people work, everywhere in the world – from desktop to boardrooms, offices to multi-nationals. Technology that adapts to what you have and prepares you for what you’ll need. Platforms, devices, and systems designed to improve communication and collaboration. All managed by a cloud-based system for easy deployment, monitoring and upgrading. At Crestron we create faster, better, simpler solutions so people can work faster, better, and more productively.

Website
www.crestron.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Established upon the former successful joint venture between audio specialist Sennheiser and the world-leading hearing technology group Demant, EPOS designs, manufactures and sells pioneering high-end audio and video solutions for business professionals and serious gamers. Crafted with advanced engineering and pioneering technologies, EPOS offers uncompromised audio and video connectivity that enable business professionals to better communicate and collaborate – anytime, anywhere, on any device. EPOS audio is reliable, easy-to-use and designed for ultimate comfort. Owned by the Demant Group and with headquarters in Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market www.eposaudio.com

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• EPOS EXPAND Vision 3T

  All-in-one video solution for Microsoft Teams Rooms on Android™ for today’s smart office. Join meetings with just one touch and enjoy a full Microsoft Teams experience. Enhance collaboration with full HD video, exceptional voice pickup and noise cancellation – powered by EPOS AI™.

• EPOS ADAPT 660

  Maximize focus and productivity anywhere with a headset powered by EPOS AI™ for personal audio with superb call clarity, stereo sound and adaptive ANC. Enjoy a unique UC optimized solution with machine learning enhanced microphone performance. Certified for Microsoft Teams.

• EPOS IMPACT 5000

  Double-sided, wireless DECT headset with triple connectivity for professionals using multiple devices including PC/softphone, desk phone and mobile. Super wideband audio, noise-cancelling system and stereo sound offer a superior audio solution.

• EPOS EXPAND Capture 5

  Level the playing field with an intelligent speaker for Microsoft Teams Rooms that empowers your meeting participation whether working remotely or in the office. Transcribe your meetings automatically for quality collaborations as if all in the room together.

Proven across verticals and a wide variety of use cases, the Intel Unite® solution is a flexible, simple-to-use collaboration platform that is easily deployed and managed. It provides the functionality and adaptability crucial to addressing developing needs and new approaches to collaboration, teaching, and patient consultation. Its open architecture seamlessly integrates with a growing ecosystem of apps, including popular UC platforms that let in-room users start conferencing with a click while remote participants enjoy the same viewing experience as in-room participants. Developers will appreciate that publicly available SDK that allows the development of custom integrations that precisely address unique needs.

Website
www.intel.com/unite

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Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is an effective way to save time, money and contribute to a more sustainable world. We are Climate Neutral Certified, offering customers an option to purchase video conferencing equipment while keeping a clear climate conscience. Crystal clear audio and a sharp video image are essential for efficient meetings; this is why we only focus on cutting-edge technology in our Collaboration Solutions.

Website
www.konftel.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel 70

  The Konftel 70 is a high performance USB and Bluetooth speakerphone that blends life-like audio quality with cutting edge design. It’s a perfect video meeting companion or standalone solution, for huddle rooms and small/medium locations. OmniSound® with beamforming microphones provide a focused audio experience with less distracting background noise. An optimized set of touch buttons reflects the focus on usability that’s earned the Konftel 70 a coveted Red Dot design award.

• Konftel C2070

  The Konftel C2070 is the perfect video solution for huddle, small and medium meeting rooms, combining the Konftel Cam20 4K conference camera with the Red Dot award winning Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the collaboration app on your laptop. The 123° camera field of view means that all the participants can sit in a comfortable position and still fit into the video image.

• Konftel C5070

  The Konftel C5070 is the ideal video conferencing solution for small to medium sized meeting rooms, combining the Konftel Cam50 PTZ conference camera and the award winning Konftel 70 speakerphone for OmniSound® audio quality. Premium class optics and beamforming microphones ensure everyone can be seen and heard clearly. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all that’s needed to connect the camera, the sound unit and the room’s screen to the collaboration app on a laptop.

• Konftel Personal Video Kit

  The Konftel Personal Video Kit is designed for desktop users who demand professional quality video meetings. It includes the Konftel Cam10 business webcam and Konftel Ego professional speakerphone in a convenient package. Create an enhanced visual and audio experience with a 90 degree viewing angle, full HD video output and OmniSound® audio performance. With USB plug and play, this portable kit is your perfect home and traditional office companion. For wherever you are working.

• Konftel C20800

  The Konftel C20800 Hybrid is a versatile video collaboration solution, designed for small to large meeting rooms. It features the Konftel Cam20 4K conference camera, the Konftel 800 conference phone with OmniSound® and Konftel OCC Hub. A single USB cable is all you need to connect the powerful wide-angle camera, scalable audio and the room’s screen to the collaboration app on your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. No hassle, everyone is included.

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. To find out more visit https://www.lenovo.com and read about the latest news via our StoryHub.

Website
www.lenovo.com/us/en

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• A/V Meeting Room Technologies

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

In today's modern workplace, a reliable Microsoft 365 and Microsoft Teams user experience is mission-critical to productivity and return on the Microsoft investment. However, managing the performance and quality of these applications is challenging. Martello gives IT teams complete end-to-end visibility of Microsoft 365 and Microsoft Teams user experience to rapidly detect and resolve problems before they impact the user experience.

Website
martellotech.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Martello Vantage DX

  Managing Microsoft Teams and Microsoft Office 365 application performance requires deep insight into the real user experience as well as coordination between IT departments and service providers that each work with different tools with different objectives.  IT teams often struggle to qualify and solve application performance or voice quality issues because available data from user feedback and traditional monitoring tools don’t provide substantial insight into the user experience. Martello Vantage DX gives IT teams complete end-to-end visibility of Microsoft 365 user experience to rapidly detect and resolve problems before they impact the user experience.  Martello offers digital experience monitoring designed specifically for Microsoft Teams and Microsoft 365 applications and has joined Microsoft's elite partner program. Together with Microsoft, Martello brings Microsoft customers and partners actionable data on the performance and user experience of Microsoft Teams and Microsoft 365, helping them to identify, prioritize and solve critical issues impacting Microsoft Teams and Microsoft 365 performance. 

MXL is a leading manufacturer of consumer and professional audio products for the recording, broadcast, post, production, and live sound markets. MXL is a division of Marshall Electronics, headquartered in Torrance, CA. Additional information on all MXL microphones can be found at www.mxlmics.com

Website
www.mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• MXL AC-44

  With a compact footprint, the MXL AC-44 is an ideal solution for any application that requires high-quality sound capture, including web conferencing, telemedicine, huddle spaces, classrooms and more. Offering crystal clear speech intelligibility, the AC-44 removes the barriers that unclear audio creates. Wide Sound Coverage The AC-44 uses MXL’s signature 3-capsule boundary design to enhance direct sounds while mitigating noise and echoes in any workspace. The microphone’s wide 180-degree cardioid pickup pattern provides excellent pickup, focusing on sound sources in front of the microphone and eliminating unwanted noise from the back. This gives the AC-44 flexibility between working in a single-user workspace, in a medium huddle space or even in classrooms and medical facilities. Plug and Play Powered by a simple USB-C connection, the AC-44 offers plug and play functionality – no drivers or installers are needed. The AC-44 has an additional line-level auxiliary output recording and capture purposes (not intended for use with headphones.) Compact Design With a compact footprint, the AC-44 is an ideal solution for any workspace or OEM application. It’s designed with a rugged, all-metal frame and durable metal grill to ensure it can withstand the rigors of daily use in busy industrial environments or traveling with you for all your remote communication needs Telemed and OEM The AC-44 easily integrates into Telemedicine and OEM applications like telemedical cart system or industrial workstations that require clear audio communication. Contact us to learn more about how we can cater this product to your solution.

• MXL AC-360ZV2

  The MXL AC-360-Z-V2 is the result of decades of expertise developing studio-recording microphones. Twelve internal microphone capsules, divided into four quadrants, ensure 360° of perfect speech intelligibility within a 25-ft radius, without reliance on any additional equipment. Solid, all-metal construction and a reinforced frame give the AC-360-Z V2 extra durability for shared office environments. The included locking DC power supply ensures that the AC-360-Z V2 won’t get accidentally unplugged during important meetings. Application When used with Zoom Rooms software, each quadrant of the AC-360-Z V2 is individually processed and optimized using Zoom Rooms’ DSP and echo cancellation technology. Multiple AC-360-Z V2s can be daisy-chained together using included USB-C cables for scalable Zoom Room installations. *If only using the Zoom Web Client, we recommend the AC-404-Z or the AC-44. The AC-360-Z V2’s rubber feet are removable so that the unit can be mounted directly on the ceiling or conference room tables using the included assortment of USB cables, universal power supply, and mounting pads to enable virtually any installation, anywhere.

• MXL AC-404
• MXL AC-404Z

A Microsoft Gold Partner, and a Top Teams Partner, we specialize in unified communications, calling, collaboration, network infrastructure, security, software development, systems services, mobility, cloud, and managed services, as well as the hardware, software, and services needed to implement them. We serve as a guide from wherever you are today to where you need your organization to be. We work with you to envision, prepare your employees for change, and help train them on your new solution. We provide a host of managed services after your technology is deployed. In short, we help our clients with integrated packages of custom solutions that simplify technology sourcing and accelerate deployment.

Website
www.netrixllc.com/collaboration

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Microsoft Teams Services

  Named by Microsoft a Top Teams Partner, Netrix helps organizations leverage Microsoft Teams to increase employee productivity, improve collaboration across the organization, and enable innovation.

• User Adoption Services

  Netrix offers services to provide a positive experience for the end-user, ranging from business analysis to change communication and end-user training. Our team is dedicated to helping the end-user prepare for the change in technology on the horizon.

• Managed Services

  Netrix’s skilled, friendly, and courteous experts work alongside your IT team to lighten their workload, redirecting their focus to business-critical strategy and innovation. Depending on your needs, we can supervise, support, or take over IT projects, IT roadmaps, infrastructure monitoring and maintenance, data backups, business continuity planning, system optimization, help desk support, and more, all at a flat monthly fee.

Whether it's a keynote speech, a large meeting, or a video conference, audio quality is critical to successful communication. At Shure we have over 95 years of experience enabling great communicators to command attention. You can leverage our wealth of knowledge in acoustics, audio and wireless technology to provide high-quality, repeatable solutions that adapt easily to a wide arrange of applications. Our products make communication natural and transparent by maximizing the value of your investment in equipment and people. With the support of a market-leading global team, learn how to make audio work for you.

Website
www.shure.com/en-US/conferencing-meetings

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Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Telecom Reseller is your source for news, information and insight on UCaaS Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Teams, and more. Enterprise Connect attendees can chose between news on Teams, Avaya, Cisco, and also news on TeleHealth, Conferencing, and contact center. Our eBulletins, podcasts, broadcasts, and other media reach over 80,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/. Connect your story with the channel, enterprise end user and carrier communities: Contact Carole Sangiorgio for a media kit [email protected] and visit www.telecomreseller.com.

Website
telecomreseller.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

X2O Media provides unified visual communication and collaboration solutions for higher education and corporations across the globe. The award-winning X2O Platform represents a new category of communication tools that improves how enterprises and learning institutions engage with their employees and students. X2O Media’s collaboration technology like OneRoom, corporate communications, business intelligent dashboards and employee communications has set a new standard. X2O Media is part of the STRATACACHE family of digital media/marketing technology companies.

Website
www.x2omedia.com/en

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Products

• X2O OneRoom

  X2O OneRoom is the future of remote meeting and learning that advances enterprise communications by addressing the reality of a rapidly evolving world of global operations and connectivity for a hybrid workforce. OneRoom ensures a one-to-one connection between the remote and in-room employees. Whether a participant is in-room or virtual, this ensures that everyone has individual presence in the OneRoom room and can freely contribute to the session. An interactive whiteboard for smart annotations and integrated collaboration tools like breakout groups, polls, chat and content repository facilitate teamwork, learning and decision making for all employees regardless of where they are located. Typical videoconferencing platforms serve an important purpose in an organization but cannot create an environment for employees to have a deeper level of human connection and engagement. X2O OneRoom solution complements traditional conferencing platforms by offering a more human and immersive approach to teamwork, training, meeting, decision making, planning to ensure better continuity of your organization's business agenda.

• Corporate Communication

  Transform public spaces with engaging interactive content to inform and showcase information across any visual display, video wall, or kiosk. Featured solutions include: ? Digital Signage ? Video Walls & Kiosks ? Experience Centers ? X2O Room Scheduling ? Wayfinding Solutions

• Business Intelligence Dashboard

  Create dynamic dashboards with engaging visuals content on any interactive display screens for a range of corporate and campus use cases. Featured Solutions Include: ? Business Intelligence Dashboards ? Enterprise Video Walls

• Employee Communication

  Go beyond traditional employee communications by creating dynamic channels and sharing real-time information to employees across multiple locations and devices. Featured Solutions Include: ? Connected Desktop ? Connected Mobile ? Real time Notifications & Alerts

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

Website
zoom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Products

• Zoom Platform

  Dynamic platform empowers anything you want to do or build on Zoom.

• Unified Communications

  Video and web conferencing, webinars, phone, chat, conference rooms, as well as hardware and contact center partnerships.

• Zoom Developer Platform

  The Zoom Developer Platform enables customers, developers, and service providers to easily build apps & integrations on top of Zoom. Zoom’s rapidly expanding ecosystem includes more than 1,000 apps today, making it flexible to any vertical, team, workstream, or work culture.

• Zoom Events

  Zoom Events provides immersive virtual events and experiences and real-time, interactive content distribution and engagement.

• Zoom Global Services

  Zoom’s Global Services team provides implementation and proactive support for customers, along with events and hardware certification.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Website
www.8x8.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• 8x8 Experience Communications Platform

  8x8 uniquely delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embedded communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

• 8x8 Frontdesk

  A tailored experience that optimizes high-volume call handling for receptionists and operators from anywhere. Core functionality includes a tailored user interface and the ability with no hardware required. Users can handle multiple calls simultaneously, including advanced transfers, messaging, directory services, and presence synchronization with Microsoft Teams.

• 8x8 Voice for Microsoft Teams

  A single cloud platform with advanced telephony and contact center capabilities for Microsoft Teams. Hundreds of organizations with tens of thousands of users globally rely on 8x8 for advanced communications for Teams every day.

Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options. Key Product Features - Data aggregation from multiple sources - Real-time dashboards for your metrics - End-to-end reporting capabilities - Access to contextual data to improve your customer journeys - Modern reporting software to maximize efficiency - Modify routing rules at a moment’s notice - Re-skilling with ease through scheduled or ad hoc updates

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• VUE

  Data and insights at your fingertips. Aceyus VUE provides powerful dashboards, ready to use right out of the box, allowing you to instantly gain full visibility into the depths of your day-to-day operations in real-time. With the ability to create, edit and personalize your dashboards, VUE allows contact center managers to decide what the most important metrics are to them and how they would like to see it displayed. Go deep with advanced reporting into metrics such as queue times, call volumes and more. Powerful filtering also allows for drill downs by agent skill types, system capacities and thousands of other parameters crucial to your organization. Scheduling and Custom Alerts allow your team to stay on top of mission-critical systems 24/7. Set threshold levels and be alerted anytime they are exceeded so your customers always get the highest level of service.

• VUE Premium

  Bring multiple data sources together, adding third-party data from other sources to dashboard views.

• VUE Enterprise

  Robust contact center reporting that brings data from multiple sources and third-party applications, bringing the full customer experience into view.

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and empowers management to align activities and resources quickly with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Website
www.calabrio.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Eureka

  CallMiner Eureka makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. No other platform delivers the tools and capabilities to drive enterprise-wide value.

• Analyze

  CallMiner Analyze is the customizable dashboard for your CallMiner Eureka platform. AI makes it easier for organizations to automatically score 100% of calls, chats, email and other text-based interactions, and to identify the most impactful insight for business improvement.

• Coach

  CallMiner Coach makes it easier to monitor, understand and optimize agent performance at scale. By gaining deep understanding into agent and customer interactions, supervisors can identify performance trends, target behavior for guidance or reinforcement, and create a persistent culture of improvement.

• Alert

  CallMiner Alert automatically notifies agents or supervisors based on customer interaction indicators. Customer behaviors are uncovered and used to drive action while a call is in progress to alter the course of an interaction and improve outcomes.

• Capture

  CallMiner Capture enables high fidelity speaker separated audio to be accurately transcribed and redacted in real time. Capture works in parallel with legacy call recording systems by enabling stereo for speaker separation with uncompressed audio acquisition at scale, powering quicker and more accurate speech analytics.

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. The integrated systems and services help customers to offer flexible and scalable interaction capabilities to their clients while improving agent productivity with automation support and optimized information.

Website
www.cct-solutions.com/en

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Video: Cloud-based Services
• Video: Desktop
• WebRTC
• Text-based Messaging (email, IM)

Products

• ContactPro

  ContactPro is an omni-channel suite that provides robust multi-channel contact handling combined with deep CRM integration for all channels. ContactPro Analytics provides both real-time and historical reporting for all contact channels.

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.

Website
www.cognigy.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Cognigy.AI

  Enterprise Conversational AI platform for end-to-end customer service automation Learn more at https://www.cognigy.com/products/cognigy-ai

• Cognigy Voice Gateway

  AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations Learn more at https://www.cognigy.com/products/voice-gateway

• Cognigy Insights

  Fully integrated Conversational AI Analytics Suite for 360° Insights A powerful conversational AI analytics stack that enables enterprises to improve customer experiences and operational efficiency based on data-driven insights. Learn more at https://www.cognigy.com/products/cognigy-insights

Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Website
www.cyara.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Dialpad is the leading cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. Over 73,000 of the world’s most innovative businesses, including Domo, Motorola Solutions, Netflix, Splunk, Stripe, T-Mobile, Twitter, Uber and WeWork use Dialpad to connect and collaborate. Dialpad is backed by leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench.

Website
dialpad.com/company

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Edify connects businesses with customers and employees with each other, making business communications as easy as personal ones. Its flagship product, Edify Huddle CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a cloud-native solution that lets users move seamlessly among channels within one conversation, just as we do on our phones. Edify removes all the risk once associated with moving to the cloud by delivering global availability, real-time redundancy, no-waste pricing, and a 100% SLA uptime guarantee.

Website
www.edify.cx

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations across the world. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Genesys Cloud CX

  Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. The Genesys Cloud CXTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

• Genesys Multicloud CX

  Enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Multicloud CX™ contact center software is the solution of choice for leading global brands that need sophistication at scale. The full-featured Genesys Multicloud CX omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market.

• Genesys DX

  Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve 180 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at www.hiya.com.

Website
hiya.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Mobile/Wireless Platform/Devices
• Security

Products

• Hiya Connect

  Hiya Connect provides enterprises with intelligence and increased influence over the performance of their voice calls. Hiya Connect is a modern SaaS application that increases answer rates, decreases the cost to connect, and drives faster lead conversion and greater customer satisfaction.

• Hiya Protect

  Hiya Protect delivers unsurpassed spam and fraud call protections to wireless carriers, OEMs, network providers and consumers. Hiya’s intelligent call protection is used by more than 180 million monthly active users worldwide and powers services like AT&T Call Protect and Samsung Smart Call.

IBM is a leading cloud and AI solutions company, and the largest technology and consulting employer in the world. Trusted by thousands of enterprises across 20 industries, IBM Cloud, with Red Hat, brings together market-leading security, enterprise scalability and open innovation for increased agility and continuity. IBM Watson empowers enterprises to predict and shape future business outcomes, automate complex processes and better optimize employees’ priorities and time. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents.

Website
www.ibm.com/watson

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Founded in 2010 and Cisco Preferred Solution Partner, Imagicle is headquartered in Italy and has wholly owned subsidiaries in Dubai and Miami. By leveraging the most advanced Scrum Agile development methodologies, Imagicle designs and develops applications to help companies make their communications faster, smarter and easier, either on-prem, hosted or in the Cloud. Imagicle offers a complete set of must-have UC apps to improve customer service, control and analyze calls, virtualize fax service, record calls, and much more to 20k customers in 150 countries, guaranteeing a first-class support service available in 7 languages. Imagicle. Happy Customers, Happy Partners, Happy People!

Website
www.imagicle.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Imagicle UC Cloud Suite

  All the must-have apps for your collaboration and UCs in a single suite, directly available from the Imagicle Cloud to provide you with top-notch scalability, flexibility, and security. Customer Service, Call Recording, Call Analytics, Digital Fax, Contact Manager, and Hotel Services: all functionalities at your fingertips leveraging a dedicated, secure, and reliable Imagicle private instance, integrated with your Cloud or Cloud-connected calling platform, with 0 operational IT costs, 3 seasonal automatic updates and a five-star supports service.

• Imagicle Customer Service

  The most complete and scalable solution to manage your Customer Service, with Auto Attendant Module enabling the definition of multi-level, self-service call flows, Advanced Queuing to easily configure queues, and the Attendant Console, fully integrated with company directories, is the easy-to-use operator console that simplifies call management and daily operations.

• Imagicle Call Recording

  Imagicle Call Recording is an easy-to-use solution to capture calls with various recording modes (Always On, On Demand, and Live Keep) and flexible retention periods to ensure compliance with all data security regulations, including GDPR and PCI-DSS MiFID II. Fully compatible with Cisco platforms, it's a perfect solution for cloud-hosted environments, leveraging the power of cloud-based data to find out what's driving calls and make every customer interaction count.

• Imagicle Call Analytics

  Imagicle Call Analytics is a complete solution with more than 50 reports ready to use and KPI rich to monitor and analyze call traffic, telephone usage, and costs, giving you valuable insights to make data-driven decisions.

• Imagicle Digital Fax

  Imagicle Digital Fax 100% software-based, Imagicle Digital Fax virtualizes fax management, making it fast, easy and safe to send and receive faxes via e-mail, web, multifunction printers in Cisco Jabber, Webex, and mobile. 100% paperless and 100% compliant with GDPR and HIPAA, it's the ideal solution to modernize workplaces without any maintenance costs.

IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

Website
www.intelepeer.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Kandy is a cloud-based, real-time communications platform offering proprietary UCaaS, CPaaS, and CCaaS capabilities. Kandy enables service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

Website
www.kandy.io

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Smart Office

  A UCaaS soft client for desktop and mobile devices enabling unified communications for voice, video, and chat, including voice and video collaboration and whiteboarding.

• Live Support (Kandy Wrapper)

  A prebuilt application (Kandy Wrapper) that enables a web based contact center with omni channel capabilities for callers to reach your agents using chat, voice, video, screensharing etc. Links can be embedded in webpage html code or accessed via simple URLs or QR codes. Agents log on to an easy-to-use web-based console that can be accessed anywhere with a network connection.

• Visual Directory

  Your website visitors can call you direct to your existing PSTN or 1-800 support numbers using their browser with this prebuilt application (Kandy Wrapper) that uses WebRTC.

Kore.ai pioneered the creation and adoption of AI-first virtual assistants by enterprises across all industries and regions. Over the years, Kore has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore’s conversational AI product portfolio has and will continue to transform enterprises by automating delightful customer and employee experiences with unmatched contextual intelligence.

Website
kore.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Kore.ai Experience Automation Platform

  The enterprise-class no-code platform helps global enterprises in building superior and scalable AI-powered automation solutions to create better experiences for their customers and employees.

• SmartAssist

  Built on top of Kore.ai’s best in class, enterprise-grade ‘no-code’ platform, SmartAssist helps you transform your customer support for voice and digital channels with conversational AI and automation, improving customer experience and letting live agents focus on tasks where they are needed the most.

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To learn more visit livevox.com.

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

MiaRec, Inc is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec, Inc offers advanced contact-center functionality such as Call Recording, Live Monitoring, Advanced Reporting, Speech Analytics, Screen Capture, Recording Announcement, and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Security
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• Automation & AI

  A future forward contact center. For a future ready business. Time to say good-bye to tedious tasks. Start solving customer issues faster.

• Customer Analytics

  Make smarter decisions, faster than ever. Create data driven culture where better decisions happen faster, and where productivity, customer satisfaction and business goals all thrive.

• Open Cloud Foundation

  An open cloud platform. For wide-open possibilities. Scale securely. Deploy quickly. Deliver globally. Do more, in more places than ever before with a call center open cloud platform from NICE CXone.

• Omnichannel Routing

  Better customer journey across any channel. Enjoy smarter service that gets it right the first time on any channel your customers choose: voice, chat, social, self-service or all of the above

• Workforce Engagement

  When agents have powerful tools at their fingertips, they can wow customers like never before--and deliver experiences that create lifelong loyalty.

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Website
www.observe.ai

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers.

Website
www.pindrop.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Security

  Pindrop helps businesses to provide the optimal customer experience using voice with improved security, voice authentication identity assurance, and actionable intelligence on suspicious activity based on data from multiple channels.

• AI/Analytics

  Using AI and machine learning technology Pindrop provides intelligence so next generation contact centers can automate critical routine tasks like voice authentication identity verification and fraud detection. With the help of its industry experts, Pindrop creates the technology that incorporates the latest risk analysis, voice, fraud detection, identity verification and voice authentication best practices.

• IoT

  With its Voice Identity Platform, Pindrop extends its proven enterprise-grade technology beyond the call center and into the Internet of Things (IoT), voice assistants, smart homes and offices, and connected cars.

• Speech Rec

  Pindrop’s solutions for smart devices provide the reliability and accuracy needed for partners to provide innovative user experiences to increase consumer engagement and retention. These Pindrop solutions are also designed to integrate with your existing voice platform including your speech-to-text (ASR) and NLU engine.

• Contact Center Systems/Applications:

  Pindrop provides authentication and anti-fraud solutions for next generation contact centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the third consecutive year. RingCentral is headquartered in Belmont, Calif.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises —global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Website
www.sprinklr.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Modern Care

  With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

• Modern Research

  Sprinklr Modern Research enables you to listen, learn, and act on insights gleaned from modern channels. Improve products and services by leveraging actionable insights derived from real-time, voice-of-the-customer conversations, save time with automated alerts and insights, and manage brand risk by proactively detecting and managing crises.

• Modern Engagement

  Sprinklr Modern Engagement helps you listen to, triage, engage and analyze conversations across modern channels. Increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.

• Modern Marketing

  Sprinklr’s Modern Marketing helps increase ROI of content, save time and manage brand risk with AI-powered insights and content reuse, automated workflows and enterprise governance. It offers a single workspace where marketers plan omnichannel campaigns, produce and reuse content across markets and business units, publish to modern channels and analyze performance using AI to gain insights.

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.

Website
www.talkdesk.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Telecom Reseller is your source for news, information and insight on UCaaS Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Teams, and more. Enterprise Connect attendees can chose between news on Teams, Avaya, Cisco, and also news on TeleHealth, Conferencing, and contact center. Our eBulletins, podcasts, broadcasts, and other media reach over 80,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/. Connect your story with the channel, enterprise end user and carrier communities: Contact Carole Sangiorgio for a media kit [email protected] and visit www.telecomreseller.com.

Website
telecomreseller.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Theta Lake’s multi-award winning product suite provides compliance and security for modern collaboration platforms, utilizing over 40 frictionless partner integrations that include Cisco Webex, Microsoft Teams, RingCentral, Slack, Zoom, and more. Theta Lake can capture, compliantly archive, and act as an archive connector for existing archives of record for video, voice, and chat collaboration systems. In addition to comprehensive capture and archiving, Theta Lake uses patented AI to detect and surface regulatory, privacy, and security risks in an AI assisted review workflow across what is shared, shown, spoken, and typed. Theta Lake enables organizations to safely, compliantly, and cost-effectively expand their use of communication platforms. Visit us at ThetaLake.com; LinkedIn; or Twitter at @thetalake.

Website
thetalake.com

Social Networks

Products/Services Offered

• AI/Analytics
• Security
• Unified Communications

Products

• Theta Lake Security and Compliance Suite

Thrio’s groundbreaking CCaaS platform features robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. Thrio offers an API-first architecture and array of security certifications that make it a strong choice for complex and high-volume environments. Thrio’s team of contact center experts develop and market cutting edge technology that sets a new standard for reliability in contact centers.

Website
www.thrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• WebRTC

Products

• Thrio CCaaS

  Thrio's award winning CCaaS platform features leading native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels such as email, chat, SMS, social, and a range of built-in AI tools. The platform offers fully containerized deployment, management, scaling, and redundancy.

UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.

Website
www.uipath.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Unified Communications

Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

Website
www.uniphore.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• U-Self Serve

  Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI.

• U-Trust

  Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue.

• U-Assist

  Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies.

• U-Analyze

  Analytics and insights from 100% of interactions across all channels for agent quality management and customer experience. Improve business processes, get actionable insights into customer conversations, and deliver improved customer experience with Uniphore U-Analyze.

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity. Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, and Asia.

Website
www.vonage.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging

VOSS Solutions is the leading and award-winning provider of UC & collaboration management technology, enabling you to significantly increase the levels of business automation in your UC environment to support your digital business transformation journey, achieve business efficiencies, and unlock cost savings. At VOSS, we are unique in providing collaboration management solutions for discovery & migration, automation fulfillment & analytics, and performance monitoring & management, across multiple technologies, from a single, highly flexible, and secure web portal. No other vendor comes close to offering the depth of UC & collaboration automation management and analytics that VOSS provides. www.voss-solutions.com

Website
www.voss-solutions.com

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting

Products

• UC & Collaboration Discovery and Migration

  VOSS M2UC is a highly sophisticated, big data, transformation product suite that has been designed to carry out audits of legacy environments and UC migrations from legacy to advanced UC platforms. M2UC uses a revolutionary methodology to discover, extract, transform, validate, and load large volumes of data to automate a UC migration project, saving organizations from lengthy, high-budget and high-risk, manual UC migrations.

• UC & Collaboration Automation and UC Analytics

  VOSS-4-UC is the world’s most advanced UC orchestration platform, deployed by service providers and organizations in the retail, manufacturing, finance, government, and health arenas. VOSS-4-UC comprises an extensive array of UC management capabilities and pre-integration with UC vendor and business applications, such as ServiceNow. The highest levels of automation agility within VOSS-4- UC enable you to create customized workflows that significantly lower your operating costs and meets your business needs now and as they evolve in the future. VOSS Analytics delivers big data technology to the UC space, pulling data from all dimensions and incorporating advanced data logic to produce intelligent business reports.

• UC & Collaboration Monitoring and Performance Management

  The VOSS Assurance suite integrates with VOSS- 4-UC to enrich the data needed for monitoring and fault detection leading to faster resolution through self-healing AI logic. Add business context to the technical data available from your UC solution to ensure quality service delivery. With this deep insight into your UC platform, VOSS enables you to continually improve and optimize your UC environment, to provide the very best communications experience for your employees and to grow your business as a result.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Website
www.8x8.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• 8x8 Experience Communications Platform

  8x8 uniquely delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embedded communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

• 8x8 Frontdesk

  A tailored experience that optimizes high-volume call handling for receptionists and operators from anywhere. Core functionality includes a tailored user interface and the ability with no hardware required. Users can handle multiple calls simultaneously, including advanced transfers, messaging, directory services, and presence synchronization with Microsoft Teams.

• 8x8 Voice for Microsoft Teams

  A single cloud platform with advanced telephony and contact center capabilities for Microsoft Teams. Hundreds of organizations with tens of thousands of users globally rely on 8x8 for advanced communications for Teams every day.

Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options. Key Product Features - Data aggregation from multiple sources - Real-time dashboards for your metrics - End-to-end reporting capabilities - Access to contextual data to improve your customer journeys - Modern reporting software to maximize efficiency - Modify routing rules at a moment’s notice - Re-skilling with ease through scheduled or ad hoc updates

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• VUE

  Data and insights at your fingertips. Aceyus VUE provides powerful dashboards, ready to use right out of the box, allowing you to instantly gain full visibility into the depths of your day-to-day operations in real-time. With the ability to create, edit and personalize your dashboards, VUE allows contact center managers to decide what the most important metrics are to them and how they would like to see it displayed. Go deep with advanced reporting into metrics such as queue times, call volumes and more. Powerful filtering also allows for drill downs by agent skill types, system capacities and thousands of other parameters crucial to your organization. Scheduling and Custom Alerts allow your team to stay on top of mission-critical systems 24/7. Set threshold levels and be alerted anytime they are exceeded so your customers always get the highest level of service.

• VUE Premium

  Bring multiple data sources together, adding third-party data from other sources to dashboard views.

• VUE Enterprise

  Robust contact center reporting that brings data from multiple sources and third-party applications, bringing the full customer experience into view.

Agora is the leading Real-Time Engagement (RTE) platform, helping developers deliver rich in-app experiences—including embedded voice and video chat, real-time recording, interactive live streaming, and real-time messaging.

Website
www.agora.io/?utm_source=enterpriseconnect-website&utm_medium=logolink&utm_campaign=enterpriseconnect&utm_content=exhibition

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by the largest directly-connected network on the planet, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and is the first and only Communications Platform-as-a-Service (CPaaS) provider offering a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• Duet for Microsoft Teams Direct Routing

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, has a hosted option, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Bring-Your-Own-Carrier (BYOC) Integrations for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Amazon Connect, ZoomPhone, RingCentral, Genesys PureCloud, and more.

• Voice, Messaging, 2FA, Video & Emergency Calling APIs

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our vast network offers direct access to the PSTN in over 60 countries, a 48-state US CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive global coverage with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help automate your onboarding customer success processes, with APIs for phone number ordering, porting, emergency location management, and messaging enablement.

With BICS Digital Communications Solutions, enterprises can rely on a single solution provider for secure connectivity, high-quality global service delivery, centralized operations, and greater customer engagement. Our portfolio of programable communications solutions includes voice and messaging APIs, numbers-as-a-service, and connectivity solutions. These allow enterprises to easily customize their communications services to suit their individual requirements, even as their business scales and customers’ needs evolve. BICS’ suite of programable communications solutions is built on more than 20 years of expertise and extensive global network, linking over 200 countries, and providing unrivalled connectivity to customers. Encryption, anti-fraud capabilities, regulatory compliance, and a fully resilient, wholly owned network ensures end-to-end security for all enterprise communications.

Website
www.bics.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Telecommunications company providing Text Messaging Solutions for businesses and government agencies. Web-Based Texting products or integrate into your software or system with our easy-to-use API. We also offer an incredible AI Chatbot to service your customer needs. Our products offer one-way and two-way texting solutions for a variety of uses: business processes, customer service, marketing, human resources, authentications, and more. We have a Texting solution for all your business needs. Texting is efficient, affordable and effective! Licensed by the FCC, offering messaging solutions for more than 30 years...We are the Messaging Experts!

Website
www.contactwireless.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Text-based Messaging (email, IM)

Products

• TxtPage Pro

  2-way Texting solution for communications with customers or internally for employees. Multiple features make organizing your contacts, logging texting communications, and sending to 1 or many easy and efficient. Perfect for call centers, customer service, human resources, outreach, and small and large businesses to maintain important communications with any customer base

• API - BulkText or TxtPage Pro

  Integrate our API to allow 1-way or 2-way Texting communications. BulkText allows mass Texting communications (also available in a web-based platform), pre-schedule, log and track all communications, integrate texting triggers for auto notification.

• NotifyAll

  Marketing texting solution. Create multiple lists, customers can join/unjoin your list easily. Schedule message send times. Messages are logged and tracked for easy management.

• Txt-2-Win Contest Texting

  Set up and conduct Contests through Texting. Log and track entries, automatic winner selection, exportable logs, parameters of the contest are in your control.

• AI Chatbot

  State-of-the-Art Artificial Intelligence Chatbot to add to your website to allow your customers/students to access their accounts, access customer service, or search for their specific questions. The communication tree has endless possibilities, uses natural language, multiple languages, learnable, multiple channel integration, and integration to customer services phones/text/email, and direct integration into our texting solutions.

Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Website
www.cyara.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Edify connects businesses with customers and employees with each other, making business communications as easy as personal ones. Its flagship product, Edify Huddle CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a cloud-native solution that lets users move seamlessly among channels within one conversation, just as we do on our phones. Edify removes all the risk once associated with moving to the cloud by delivering global availability, real-time redundancy, no-waste pricing, and a 100% SLA uptime guarantee.

Website
www.edify.cx

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations across the world. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Genesys Cloud CX

  Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. The Genesys Cloud CXTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

• Genesys Multicloud CX

  Enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Multicloud CX™ contact center software is the solution of choice for leading global brands that need sophistication at scale. The full-featured Genesys Multicloud CX omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market.

• Genesys DX

  Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve 180 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at www.hiya.com.

Website
hiya.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Mobile/Wireless Platform/Devices
• Security

Products

• Hiya Connect

  Hiya Connect provides enterprises with intelligence and increased influence over the performance of their voice calls. Hiya Connect is a modern SaaS application that increases answer rates, decreases the cost to connect, and drives faster lead conversion and greater customer satisfaction.

• Hiya Protect

  Hiya Protect delivers unsurpassed spam and fraud call protections to wireless carriers, OEMs, network providers and consumers. Hiya’s intelligent call protection is used by more than 180 million monthly active users worldwide and powers services like AT&T Call Protect and Samsung Smart Call.

Founded in 2010 and Cisco Preferred Solution Partner, Imagicle is headquartered in Italy and has wholly owned subsidiaries in Dubai and Miami. By leveraging the most advanced Scrum Agile development methodologies, Imagicle designs and develops applications to help companies make their communications faster, smarter and easier, either on-prem, hosted or in the Cloud. Imagicle offers a complete set of must-have UC apps to improve customer service, control and analyze calls, virtualize fax service, record calls, and much more to 20k customers in 150 countries, guaranteeing a first-class support service available in 7 languages. Imagicle. Happy Customers, Happy Partners, Happy People!

Website
www.imagicle.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Imagicle UC Cloud Suite

  All the must-have apps for your collaboration and UCs in a single suite, directly available from the Imagicle Cloud to provide you with top-notch scalability, flexibility, and security. Customer Service, Call Recording, Call Analytics, Digital Fax, Contact Manager, and Hotel Services: all functionalities at your fingertips leveraging a dedicated, secure, and reliable Imagicle private instance, integrated with your Cloud or Cloud-connected calling platform, with 0 operational IT costs, 3 seasonal automatic updates and a five-star supports service.

• Imagicle Customer Service

  The most complete and scalable solution to manage your Customer Service, with Auto Attendant Module enabling the definition of multi-level, self-service call flows, Advanced Queuing to easily configure queues, and the Attendant Console, fully integrated with company directories, is the easy-to-use operator console that simplifies call management and daily operations.

• Imagicle Call Recording

  Imagicle Call Recording is an easy-to-use solution to capture calls with various recording modes (Always On, On Demand, and Live Keep) and flexible retention periods to ensure compliance with all data security regulations, including GDPR and PCI-DSS MiFID II. Fully compatible with Cisco platforms, it's a perfect solution for cloud-hosted environments, leveraging the power of cloud-based data to find out what's driving calls and make every customer interaction count.

• Imagicle Call Analytics

  Imagicle Call Analytics is a complete solution with more than 50 reports ready to use and KPI rich to monitor and analyze call traffic, telephone usage, and costs, giving you valuable insights to make data-driven decisions.

• Imagicle Digital Fax

  Imagicle Digital Fax 100% software-based, Imagicle Digital Fax virtualizes fax management, making it fast, easy and safe to send and receive faxes via e-mail, web, multifunction printers in Cisco Jabber, Webex, and mobile. 100% paperless and 100% compliant with GDPR and HIPAA, it's the ideal solution to modernize workplaces without any maintenance costs.

IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Inteliquent enables voice, messaging and emergency services for communication service providers, unified communications as a service (UCaaS) providers, and partners. The foundation of Inteliquent’s communications platform as a service is their fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation's largest service providers and carriers, as it provides the largest footprint of local phone numbers in the United States with over 12,200 on-net rate centers, more than 100 million phone numbers in use, and 300 billion minutes on the network annually.

Website
www.inteliquent.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Unified Communications

IR is a leading global provider of experience management solutions for business-critical technology environments. The company offers three key solution suites - Collaborate, Transact, and Infrastructure - that are powered by the hybrid-cloud Prognosis platform. Their solutions enable performance management, analytics, and business insights, and are used by many of the world’s largest organizations including major stock exchanges, banks, and telecommunication companies. IR Collaborate offers enterprise-grade performance management and testing solutions across voice, web, video, and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and optimize the collaboration that connects your people.

Website
www.ir.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• IR Collaborate

  Monitor and troubleshoot your unified communications with IR Collaborate. IR's Collaborate suite of solutions offer enterprise-grade performance management and testing across voice, web, video, and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and ensure the lines of communication are always open. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Enterprise UC

  Optimize the collaboration that connects your people. With IR Collaborate, speed problem resolution, improve uptime, maximize user satisfaction and productivity, and gain complete visibility through a single pane of glass – regardless of what your collaboration tech stack includes. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Contact Centers

  Ensure your lines of communication are always open. In an increasingly digital and automated world, contact centers are one of the few opportunities for human interactions your customers will have with your brand. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a superior customer experience, with IR Collaborate. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Customer Experience Testing

  Optimize customer satisfaction and user experience with voice, web, and video testing. With IR Collaborate voice, web, and video testing solutions you can identify the gaps between your assumptions and actual system performance, and get the real-time insights you need to deliver a level of service that exceeds customer expectations. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Service Provider

  As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges and more competition, technologies, and complexities to contend with, it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line. With IR Collaborate you can confidently manage multiple customers to deliver a superior UCaaS customer experience. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

Journey’s award winning Trusted Identity Platform simplifies the development of digital relationships between businesses and their customers. Based on patented Zero Knowledge TM Network technology, contact center agents, bots and other self-service applications can request, collect, verify and route customer data from a variety of biometrics to eSignatures, payments and other sensitive information without exposing customer data. The IdentityPlatform blends customer journeys across channels, eliminating the traditional tradeoff between fraud and friction while simultaneously solving for security, privacy and extraordinary customer experiences. Journey is led by well known veterans from the contact center, security and networking industries. Learn more at www.journeyid.com.

Website
journeyid.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Security

Kandy is a cloud-based, real-time communications platform offering proprietary UCaaS, CPaaS, and CCaaS capabilities. Kandy enables service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

Website
www.kandy.io

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Smart Office

  A UCaaS soft client for desktop and mobile devices enabling unified communications for voice, video, and chat, including voice and video collaboration and whiteboarding.

• Live Support (Kandy Wrapper)

  A prebuilt application (Kandy Wrapper) that enables a web based contact center with omni channel capabilities for callers to reach your agents using chat, voice, video, screensharing etc. Links can be embedded in webpage html code or accessed via simple URLs or QR codes. Agents log on to an easy-to-use web-based console that can be accessed anywhere with a network connection.

• Visual Directory

  Your website visitors can call you direct to your existing PSTN or 1-800 support numbers using their browser with this prebuilt application (Kandy Wrapper) that uses WebRTC.

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To learn more visit livevox.com.

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

 Mida Solutions is an Italian company with more than 17 years of experience in the Unified Communications market. We have more than 300 customers worldwide, thanks also to the strong partnerships with some of the main players on the market. In the last 3 years, we have focused our research and development efforts on the Microsoft ecosystem, as in unsuspected times we recognized the potentials of Microsoft Teams as a UC platform. That's why since day 1, our main goal was to empower Microsoft Teams with the advanced call management features a professional contact center service needs.

Website
www.midasolutions.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Mida C3 – Cloud Contact Center for Teams

  Mida C3 – Cloud Contact Center for Teams is a turnkey solution for Automatic Call Distribution that allows you to manage efficiently incoming calls while being integrated into the Teams client, your operators are familiar with. Moreover, you’ll just love its integration with the Microsoft365 ecosystem.

• Mida Attendant Console for Teams

  With Mida Attendant Console for Teams, your receptionists will have an easy-to-use professional application to manage multiple calls simultaneously and rapidly, directly from the Teams client. Its integration with other Microsoft365 products will empower your operators with all the information they need to perform their job at best and overcome your customers’ expectations.

• Mida Recorder for Microsoft Teams

  Your valuable communications in Teams are safely stored with our “plug ‘n’ play” recording application. You just need to set your preferences: total or selective recording, and our recorder works behind the scenes compressing and archiving files. One solution for all your compliance recordings: from a single playback station, you can easily retrieve the Teams recordings you need, or the recordings from turrets, mobile phones, and PBXs (desk phones), whenever you need them.

Mio’s technology solves a common problem that exists today—too many siloed messaging apps. Contacts from different companies can use universal channels to chat, share files, and edit messages—all from their tool of choice. Mio helps teams chat better together in Slack, Microsoft Teams, & Webex.

Website
www.m.io

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Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

Products

• Universal Channels

  Mio’s technology solves a common problem that exists when talking to external contacts—too many siloed messaging apps. By enabling external contacts to chat in Universal Channels, everyone can share files, reply to threads, and edit messages—all from their tool of choice. Mio helps multi-teams chat better, together. Key Features: -Respond to customers, partners, and vendors in real-time: Work as you normally do in channels or spaces. -Chat from one place, not all over the place: Reduce the number of guest accounts and messaging apps you switch between. -Finish projects faster: Mio enables seamless cross-app messaging with external contacts in the background. You might even forget they don’t use Slack. -Get work done with 3+ companies in one universal channel: Chat with 2, 3, 4 or more companies in a single universal channel across Slack, Microsoft Teams, & Webex.

• Universal Direct Messages

  Connect with anyone regardless of the application they use (Slack, Webex, Microsoft Teams, Zoom). Universal direct messages allows you and your contact to stay in your chat app of choice. Enjoy full chat functionality, including: messages, file sharing, emojis, reactions, threaded messages, and editing/deleting.

NetSfere provides next generation messaging and mobility solutions to carriers and enterprises globally including its enterprise-grade, secure mobile messaging platform NetSfere Enterprise. NetSfere Enterprise is a secure enterprise messaging service and platform which provides industry-leading security and message delivery capabilities, including global cloud-based service availability, device-to-device encryption, location-based features and administrative controls. NetSfere is also compliant with global regulatory requirements, including GDPR, HIPAA, Sarbanes-Oxley, ISO 27001 and others. The company's technology supports more than 500 million subscribers and over one trillion messages per year. NetSfere has offices in the United States, Germany, UK, Singapore and India.

Website
netsfere.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)

Products

• NetSfere Enterprise

  NetSfere Enterprise is the leading enterprise mobile messaging service that provides all preferred means of communication - text, video, and voice - all in one encrypted platform. NetSfere Enterprise provides industry-leading security and message delivery capabilities, including global cloud-based service availability, device-to-device encryption, location-based features and administrative controls. NetSfere is also compliant with regulatory requirements, including the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), Sarbanes-Oxley and others. Designed to meet the industry-specific challenges your organization is up against, NetSfere's next-generation approach allows employees to safely communicate business information in real-time via a user-friendly Web interface or mobile messaging app. Learn More - www.netsfere.com

• NetSfere Omnichannel

  NetSfere Omnichannel enables enterprises to engage their customers and partners globally in a secured, reliable and cost-effective way. NetSfere Omnichannel Edge: > Multi-Channel - Orchestrate customer digital journey with multiple channels to communicate and engage at a global scale > Highly Secure - Protect your business and customer data with industry-leading encryption and security standards > Future Proof - Future-proof your technology with a mobile- first, messaging-first, cloud-based carrier-grade platform > Easy Integration - Build customer engagement at scale via secure, compliant, reliable programmable APIs > Compliance - Stay compliant with global regulatory and statutory compliance requirements > 24x7 Support - 24x7 support with the industry- leading response and resolution time including an end-to-end managed service model tailored to your needs

• NetSfere Mobile Solutions

  Industry Leading Messaging Solutions Trusted By Tier 1 Operators Globally NetSfere Mobile Solutions are a standards-compliant and next-generation ready offering, providing a comprehensive suite of mobility and messaging solutions to the Carriers. The technology supporting more than 500 million subscribers and over one trillion messages annually, enables carriers to enhance subscriber’s messaging experience with 5G, LTE, and IMS capabilities for today and in the future. Offerings: ?Rich Communication Service ?Personal Messaging Cloud ?Broadcast Message Center ?Universal Message Center ?Presence ?MMS Center ?SMS Center ?SMS Gateway

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.

Website
www.niceincontact.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Security
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• Automation & AI

  A future forward contact center. For a future ready business. Time to say good-bye to tedious tasks. Start solving customer issues faster.

• Customer Analytics

  Make smarter decisions, faster than ever. Create data driven culture where better decisions happen faster, and where productivity, customer satisfaction and business goals all thrive.

• Open Cloud Foundation

  An open cloud platform. For wide-open possibilities. Scale securely. Deploy quickly. Deliver globally. Do more, in more places than ever before with a call center open cloud platform from NICE CXone.

• Omnichannel Routing

  Better customer journey across any channel. Enjoy smarter service that gets it right the first time on any channel your customers choose: voice, chat, social, self-service or all of the above

• Workforce Engagement

  When agents have powerful tools at their fingertips, they can wow customers like never before--and deliver experiences that create lifelong loyalty.

Panopto is the fastest-growing asynchronous video communication solution used by Fortune 1000 companies and leading academic institutions, globally. Since 2007, we’ve helped organizations including GE, First Horizon Bank, New York Life, and Yale improve employee productivity and student achievement through video. We’ve evolved to also provide meeting intelligence solutions that enable more productive and flexible collaboration. Panopto is an easy, all-in-one solution to capture videos and meeting recordings, live stream events, and share videos in a secure, searchable, YouTube-like portal. Panopto has been recognized by Gartner as a leader in enterprise video content management for four years running.

Website
www.panopto.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Mobile/Wireless Services
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

PCI Pal's mission is to safeguard reputation and trust. We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center. PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. We are integrated to, and resold by, some of the worlds’ leading business communications vendors, as well as major payment service providers.

Website
www.pcipal.com/en

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)

Products

• Agent Assist

  Agents use PCI Pal's Agent Assist on live calls to capture card information securely, maintaining conversation with the customer at all times. Agent Assist utilizes DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS). PCI Pal integrates with the call flow and at the point of payment, intercepts any keypad tones or speech from the customer. This way the agent doesn’t hear or see the card data. All they see are asterisks on the screen. The customer and the agent can still converse throughout the process, but the sensitive card data, the PAN and the CSV, are prevented from reaching the agent or your environment, drastically reducing the scope of PCI compliance. This solution is available globally from within the PCI Pal platform that provides our IVR and Digital secure payment products, so your agents can have access to take payments from customers through any channel.

• IVR Payments

  PCI Pal IVR Payments solution empowers your customers to make payments 24/7 without speaking to an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital secure payment products, so it can be integrated to take payments securely from customers through any channel.

• Digital

  PCI Pal Digital provides a true omnichannel secure payment solution enabling your organization to take payments across digital engagement channels. These channels can include webchat, WhatsApp, social media, email and SMS. This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel. PCI Pal’s technology ensures these channels are descoped from the requirements of PCI DSS whilst retaining operational flexibility to engage in conversations with your customer in whatever way suits your business. PCI Pal Digital is served from within the existing PCI Pal cloud platform, is available globally, and is available integrated to any existing customer engagement and payment services that you might be using.

QuestBlue is committed to providing the best PBX and VOIP technology and support to serve your needs. Since 2007, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities. Attending Enterprise Connect is an amazing opportunity to connect with great like-minded people who share experiences. We are ready to share ours with you! QuestBlue provides wholesale access to the US Markets along with a 100% automated API solution to power your back office. Meet up at the show for a demonstration and conversation about our products and services. You can find us at booth 1045!

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the third consecutive year. RingCentral is headquartered in Belmont, Calif.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises —global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Website
www.sprinklr.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Modern Care

  With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

• Modern Research

  Sprinklr Modern Research enables you to listen, learn, and act on insights gleaned from modern channels. Improve products and services by leveraging actionable insights derived from real-time, voice-of-the-customer conversations, save time with automated alerts and insights, and manage brand risk by proactively detecting and managing crises.

• Modern Engagement

  Sprinklr Modern Engagement helps you listen to, triage, engage and analyze conversations across modern channels. Increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.

• Modern Marketing

  Sprinklr’s Modern Marketing helps increase ROI of content, save time and manage brand risk with AI-powered insights and content reuse, automated workflows and enterprise governance. It offers a single workspace where marketers plan omnichannel campaigns, produce and reuse content across markets and business units, publish to modern channels and analyze performance using AI to gain insights.

Telecom Reseller is your source for news, information and insight on UCaaS Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Teams, and more. Enterprise Connect attendees can chose between news on Teams, Avaya, Cisco, and also news on TeleHealth, Conferencing, and contact center. Our eBulletins, podcasts, broadcasts, and other media reach over 80,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/. Connect your story with the channel, enterprise end user and carrier communities: Contact Carole Sangiorgio for a media kit [email protected] and visit www.telecomreseller.com.

Website
telecomreseller.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Thrio’s groundbreaking CCaaS platform features robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. Thrio offers an API-first architecture and array of security certifications that make it a strong choice for complex and high-volume environments. Thrio’s team of contact center experts develop and market cutting edge technology that sets a new standard for reliability in contact centers.

Website
www.thrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• WebRTC

Products

• Thrio CCaaS

  Thrio's award winning CCaaS platform features leading native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels such as email, chat, SMS, social, and a range of built-in AI tools. The platform offers fully containerized deployment, management, scaling, and redundancy.

TSG Global unbundles the complex array of communications services to create a telecom strategy and portfolio of services based on the clients’ unique needs. With accessible telecom consultants who manage every aspect of communications, clients enjoy simple APIs and easy access to their communications channels and vendors. TSG clients are “first on the blockchain!” By integrating with the patented blockchain solution TNID (Telephone Number ID), TSG clients build the record and own the data for every one of their Toll-Free and local phone numbers. Thus, TSG clients can more easily deliver trusted consensual communications – without consuming precious development cycles.

Website
www.tsgglobal.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)

Products

• TNID-Telephone Number ID

  TNID (Telephone Number Identity Management) is solving these challenges by creating a “golden” identity record – stored in the blockchain – for local and Toll-Free numbers. TNID’s patented technology will dramatically improve number management, solve the communications challenges faced by large enterprises and reduce and/or eliminate fraud.

• SMS and MMS

  Enterprise Messaging on Local, Toll Free and Shortcodes supporting SMS and MMS. Instant Activation North America and Canada (Int'l - ICB) Messaging Campaign Registration made Easy

• Voice

  Supporting Local, Toll Free and outbound voice services globally. We'll manage the complexity with carriers so you can focus on your business.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

UJET is the world's first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Website
ujet.cx

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Vision Point Systems is consulting company with almost 20 years of experience working with contact center and enterprise communications technology. VPS leverages strong partnerships with technology providers such as Twilio, Acqueon, Calabrio, and Appian to solve customer challenges in unique ways.

Website
www.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity. Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, and Asia.

Website
www.vonage.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

Website
zoom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Products

• Zoom Platform

  Dynamic platform empowers anything you want to do or build on Zoom.

• Unified Communications

  Video and web conferencing, webinars, phone, chat, conference rooms, as well as hardware and contact center partnerships.

• Zoom Developer Platform

  The Zoom Developer Platform enables customers, developers, and service providers to easily build apps & integrations on top of Zoom. Zoom’s rapidly expanding ecosystem includes more than 1,000 apps today, making it flexible to any vertical, team, workstream, or work culture.

• Zoom Events

  Zoom Events provides immersive virtual events and experiences and real-time, interactive content distribution and engagement.

• Zoom Global Services

  Zoom’s Global Services team provides implementation and proactive support for customers, along with events and hardware certification.

Agora is the leading Real-Time Engagement (RTE) platform, helping developers deliver rich in-app experiences—including embedded voice and video chat, real-time recording, interactive live streaming, and real-time messaging.

Website
www.agora.io/?utm_source=enterpriseconnect-website&utm_medium=logolink&utm_campaign=enterpriseconnect&utm_content=exhibition

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Biamp is a leading provider of innovative, networked media systems that power the world’s most sophisticated audiovisual installations. The company is recognized worldwide for delivering high-quality products and backing each one with a commitment to exceptional customer service. The award-winning Biamp product suite includes: Tesira media system for digital audio and video networking, Devio collaboration tool for modern workplaces, Vocia networked public address and voice communication system, Cambridge Sound Management sound masking solutions, Crowd Mics audience engagement tools, Huddle Hub wireless presentation systems, and loudspeakers for installed sound applications from Community Professional Loudspeakers and Apart Audio.

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Products

• Devio SCX 400

  Devio SCX 400 is a conference room hub compatible with Biamp’s network audio and control devices. It also features USB audio and HID synchronization that allow it to act as a conference audio peripheral when connected with Biamp Modena devices, or Unified Communications systems. The unit includes a SIP VoIP interface via Gigabit Ethernet connection, which supports one line and two call appearances. Devio SCX features enough onboard acoustic echo cancellation and processing to handle up to 4 of Biamp’s Parlé Microphones.

• Parlé Beamtracking Microphones

  Biamp’s Parlé family of Beamtracking microphones deliver superior audio experiences while reducing programming, installation, and commissioning time. Our microphones also include automated features that greatly streamline setup and help to lower equipment costs overall. With four 90° zones, our microphones can simultaneously identify and steer towards talkers, allowing participants to move freely around a space.

• MRB-M-SCX400-C

  This bundle provides a complete audio solution for meetings of up to 11 people, including everything required to outfit a conference room to enable clear communication in every meeting. Our next generation Devio SCX 400 is tailor made for modern meeting rooms, reducing the amount of hardware and connections needed to complete a space, and Biamp Launch ensures that room deployments are lightning fast and 100% consistent, making for a fully optimized collaboration experience every time. Incorporating Beamtracking® technology, our award-winning Parlé microphones latch onto the voices of meeting participants, allowing them to move freely around the space while remaining easily heard and understood. Designed to provide superior voice reproduction in conferencing environments, Desono C-IC6 loudspeakers deliver superior audio clarity for the entire room while our unique single cable connection scheme allow installers to take advantage of configuration-free networking. In addition, the included pre-terminated category cabling gets meeting spaces up and running in half the time of competing systems.

• Modena Hub

  Modena™ Hub is a wireless presentation hub that supports the new ways in which people are increasingly accustomed to working. Ideal for BYOD and BYOC spaces, Modena Hub allows participants to connect to meeting room AV equipment and USB accessories wirelessly, as well as enabling any participant to wirelessly receive its AV streams during a video conferencing session. Modena Hub supports most UC software and hardware devices, while enabling the user to wirelessly share content with other meeting participants. Modena Hub also connects to AV peripherals via USB and HDMI, and can support multiple USB devices via a standard USB hub or by connecting a Devio SCR-20 or SCR-25.

• SageVue

  SageVue is a browser-based software platform that enables technology managers, integrators, and end users to manage and monitor Biamp devices connected to their network. With SageVue, authorized individuals can review system status and perform administrative tasks. SageVue intelligently interfaces with LDAP infrastructure, allowing technology managers to use existing accounts and groups to control system access to the software. The platform is also equipped with a full-featured RESTful API, providing the ability to pull information into custom dashboards or third-party monitoring applications, delivering a single, comprehensive view of all Biamp devices connected to the network.

Bose Professional is the division of Bose dedicated to pro audio ingenuity, including portable PA systems, installed sound, and the family of conferencing solutions known as Bose Work. The era of hybrid work is here, and Bose Work is here to help people feel more together and get more done.

Website
www.bose.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

At Crestron we build technology for every way people work, everywhere in the world – from desktop to boardrooms, offices to multi-nationals. Technology that adapts to what you have and prepares you for what you’ll need. Platforms, devices, and systems designed to improve communication and collaboration. All managed by a cloud-based system for easy deployment, monitoring and upgrading. At Crestron we create faster, better, simpler solutions so people can work faster, better, and more productively.

Website
www.crestron.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Dialpad is the leading cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. Over 73,000 of the world’s most innovative businesses, including Domo, Motorola Solutions, Netflix, Splunk, Stripe, T-Mobile, Twitter, Uber and WeWork use Dialpad to connect and collaborate. Dialpad is backed by leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench.

Website
dialpad.com/company

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Established upon the former successful joint venture between audio specialist Sennheiser and the world-leading hearing technology group Demant, EPOS designs, manufactures and sells pioneering high-end audio and video solutions for business professionals and serious gamers. Crafted with advanced engineering and pioneering technologies, EPOS offers uncompromised audio and video connectivity that enable business professionals to better communicate and collaborate – anytime, anywhere, on any device. EPOS audio is reliable, easy-to-use and designed for ultimate comfort. Owned by the Demant Group and with headquarters in Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market www.eposaudio.com

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• EPOS EXPAND Vision 3T

  All-in-one video solution for Microsoft Teams Rooms on Android™ for today’s smart office. Join meetings with just one touch and enjoy a full Microsoft Teams experience. Enhance collaboration with full HD video, exceptional voice pickup and noise cancellation – powered by EPOS AI™.

• EPOS ADAPT 660

  Maximize focus and productivity anywhere with a headset powered by EPOS AI™ for personal audio with superb call clarity, stereo sound and adaptive ANC. Enjoy a unique UC optimized solution with machine learning enhanced microphone performance. Certified for Microsoft Teams.

• EPOS IMPACT 5000

  Double-sided, wireless DECT headset with triple connectivity for professionals using multiple devices including PC/softphone, desk phone and mobile. Super wideband audio, noise-cancelling system and stereo sound offer a superior audio solution.

• EPOS EXPAND Capture 5

  Level the playing field with an intelligent speaker for Microsoft Teams Rooms that empowers your meeting participation whether working remotely or in the office. Transcribe your meetings automatically for quality collaborations as if all in the room together.

From a group of small exchanges founded in the late 1800s to an industry leader in advanced telecommunications solutions, the roots of GigTel's parent company (Endeavor Communications) reach back over a century in delivering high-quality communications and superior customer service. Having invested over $110 million in infrastructure upgrades and fiber optic technology for highly innovative solutions, this commitment continues into the future. Now, GigTel fully leverages this deep experience base to bring an advanced communications platform to the market while maintaining the same relentless desire to serve our customers and partners well.

Website
www.gigtel.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

Products

• GigTel UCaaS
• GigTel CCaaS
• GigTel SIP Trunking
• GigTel eFax
• GigTel Marketing on Hold

Kandy is a cloud-based, real-time communications platform offering proprietary UCaaS, CPaaS, and CCaaS capabilities. Kandy enables service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

Website
www.kandy.io

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Smart Office

  A UCaaS soft client for desktop and mobile devices enabling unified communications for voice, video, and chat, including voice and video collaboration and whiteboarding.

• Live Support (Kandy Wrapper)

  A prebuilt application (Kandy Wrapper) that enables a web based contact center with omni channel capabilities for callers to reach your agents using chat, voice, video, screensharing etc. Links can be embedded in webpage html code or accessed via simple URLs or QR codes. Agents log on to an easy-to-use web-based console that can be accessed anywhere with a network connection.

• Visual Directory

  Your website visitors can call you direct to your existing PSTN or 1-800 support numbers using their browser with this prebuilt application (Kandy Wrapper) that uses WebRTC.

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is an effective way to save time, money and contribute to a more sustainable world. We are Climate Neutral Certified, offering customers an option to purchase video conferencing equipment while keeping a clear climate conscience. Crystal clear audio and a sharp video image are essential for efficient meetings; this is why we only focus on cutting-edge technology in our Collaboration Solutions.

Website
www.konftel.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel 70

  The Konftel 70 is a high performance USB and Bluetooth speakerphone that blends life-like audio quality with cutting edge design. It’s a perfect video meeting companion or standalone solution, for huddle rooms and small/medium locations. OmniSound® with beamforming microphones provide a focused audio experience with less distracting background noise. An optimized set of touch buttons reflects the focus on usability that’s earned the Konftel 70 a coveted Red Dot design award.

• Konftel C2070

  The Konftel C2070 is the perfect video solution for huddle, small and medium meeting rooms, combining the Konftel Cam20 4K conference camera with the Red Dot award winning Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the collaboration app on your laptop. The 123° camera field of view means that all the participants can sit in a comfortable position and still fit into the video image.

• Konftel C5070

  The Konftel C5070 is the ideal video conferencing solution for small to medium sized meeting rooms, combining the Konftel Cam50 PTZ conference camera and the award winning Konftel 70 speakerphone for OmniSound® audio quality. Premium class optics and beamforming microphones ensure everyone can be seen and heard clearly. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all that’s needed to connect the camera, the sound unit and the room’s screen to the collaboration app on a laptop.

• Konftel Personal Video Kit

  The Konftel Personal Video Kit is designed for desktop users who demand professional quality video meetings. It includes the Konftel Cam10 business webcam and Konftel Ego professional speakerphone in a convenient package. Create an enhanced visual and audio experience with a 90 degree viewing angle, full HD video output and OmniSound® audio performance. With USB plug and play, this portable kit is your perfect home and traditional office companion. For wherever you are working.

• Konftel C20800

  The Konftel C20800 Hybrid is a versatile video collaboration solution, designed for small to large meeting rooms. It features the Konftel Cam20 4K conference camera, the Konftel 800 conference phone with OmniSound® and Konftel OCC Hub. A single USB cable is all you need to connect the powerful wide-angle camera, scalable audio and the room’s screen to the collaboration app on your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. No hassle, everyone is included.

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. To find out more visit https://www.lenovo.com and read about the latest news via our StoryHub.

Website
www.lenovo.com/us/en

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• A/V Meeting Room Technologies

LoopUp (LSE: LOOP) helps organisations move their global communications into the cloud to support flexible working, increase productivity and reduce complexity and cost. LoopUp’s fully managed service is delivered over a premium voice network, with customer support from 15 offices around the world and deep domain expertise.

Website
loopup.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

MXL is a leading manufacturer of consumer and professional audio products for the recording, broadcast, post, production, and live sound markets. MXL is a division of Marshall Electronics, headquartered in Torrance, CA. Additional information on all MXL microphones can be found at www.mxlmics.com

Website
www.mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• MXL AC-44

  With a compact footprint, the MXL AC-44 is an ideal solution for any application that requires high-quality sound capture, including web conferencing, telemedicine, huddle spaces, classrooms and more. Offering crystal clear speech intelligibility, the AC-44 removes the barriers that unclear audio creates. Wide Sound Coverage The AC-44 uses MXL’s signature 3-capsule boundary design to enhance direct sounds while mitigating noise and echoes in any workspace. The microphone’s wide 180-degree cardioid pickup pattern provides excellent pickup, focusing on sound sources in front of the microphone and eliminating unwanted noise from the back. This gives the AC-44 flexibility between working in a single-user workspace, in a medium huddle space or even in classrooms and medical facilities. Plug and Play Powered by a simple USB-C connection, the AC-44 offers plug and play functionality – no drivers or installers are needed. The AC-44 has an additional line-level auxiliary output recording and capture purposes (not intended for use with headphones.) Compact Design With a compact footprint, the AC-44 is an ideal solution for any workspace or OEM application. It’s designed with a rugged, all-metal frame and durable metal grill to ensure it can withstand the rigors of daily use in busy industrial environments or traveling with you for all your remote communication needs Telemed and OEM The AC-44 easily integrates into Telemedicine and OEM applications like telemedical cart system or industrial workstations that require clear audio communication. Contact us to learn more about how we can cater this product to your solution.

• MXL AC-360ZV2

  The MXL AC-360-Z-V2 is the result of decades of expertise developing studio-recording microphones. Twelve internal microphone capsules, divided into four quadrants, ensure 360° of perfect speech intelligibility within a 25-ft radius, without reliance on any additional equipment. Solid, all-metal construction and a reinforced frame give the AC-360-Z V2 extra durability for shared office environments. The included locking DC power supply ensures that the AC-360-Z V2 won’t get accidentally unplugged during important meetings. Application When used with Zoom Rooms software, each quadrant of the AC-360-Z V2 is individually processed and optimized using Zoom Rooms’ DSP and echo cancellation technology. Multiple AC-360-Z V2s can be daisy-chained together using included USB-C cables for scalable Zoom Room installations. *If only using the Zoom Web Client, we recommend the AC-404-Z or the AC-44. The AC-360-Z V2’s rubber feet are removable so that the unit can be mounted directly on the ceiling or conference room tables using the included assortment of USB cables, universal power supply, and mounting pads to enable virtually any installation, anywhere.

• MXL AC-404
• MXL AC-404Z

A Microsoft Gold Partner, and a Top Teams Partner, we specialize in unified communications, calling, collaboration, network infrastructure, security, software development, systems services, mobility, cloud, and managed services, as well as the hardware, software, and services needed to implement them. We serve as a guide from wherever you are today to where you need your organization to be. We work with you to envision, prepare your employees for change, and help train them on your new solution. We provide a host of managed services after your technology is deployed. In short, we help our clients with integrated packages of custom solutions that simplify technology sourcing and accelerate deployment.

Website
www.netrixllc.com/collaboration

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Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Microsoft Teams Services

  Named by Microsoft a Top Teams Partner, Netrix helps organizations leverage Microsoft Teams to increase employee productivity, improve collaboration across the organization, and enable innovation.

• User Adoption Services

  Netrix offers services to provide a positive experience for the end-user, ranging from business analysis to change communication and end-user training. Our team is dedicated to helping the end-user prepare for the change in technology on the horizon.

• Managed Services

  Netrix’s skilled, friendly, and courteous experts work alongside your IT team to lighten their workload, redirecting their focus to business-critical strategy and innovation. Depending on your needs, we can supervise, support, or take over IT projects, IT roadmaps, infrastructure monitoring and maintenance, data backups, business continuity planning, system optimization, help desk support, and more, all at a flat monthly fee.

Poly (NYSE: POLY) creates premium audio and video products so you can have your best meeting -- anywhere, anytime, every time. Our headsets, video and audio-conferencing products, desk phones, analytics software and services are beautifully designed and engineered to connect people with incredible clarity. They're pro-grade, easy to use and work seamlessly with all the best video and audio conferencing services. With Poly (Plantronics, Inc. – formerly Plantronics and Polycom), you'll do more than just show up, you'll stand out. For more information visit www.Poly.com.

Website
poly.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

Whether it's a keynote speech, a large meeting, or a video conference, audio quality is critical to successful communication. At Shure we have over 95 years of experience enabling great communicators to command attention. You can leverage our wealth of knowledge in acoustics, audio and wireless technology to provide high-quality, repeatable solutions that adapt easily to a wide arrange of applications. Our products make communication natural and transparent by maximizing the value of your investment in equipment and people. With the support of a market-leading global team, learn how to make audio work for you.

Website
www.shure.com/en-US/conferencing-meetings

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Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Telecom Reseller is your source for news, information and insight on UCaaS Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Teams, and more. Enterprise Connect attendees can chose between news on Teams, Avaya, Cisco, and also news on TeleHealth, Conferencing, and contact center. Our eBulletins, podcasts, broadcasts, and other media reach over 80,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/. Connect your story with the channel, enterprise end user and carrier communities: Contact Carole Sangiorgio for a media kit [email protected] and visit www.telecomreseller.com.

Website
telecomreseller.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

X2O Media provides unified visual communication and collaboration solutions for higher education and corporations across the globe. The award-winning X2O Platform represents a new category of communication tools that improves how enterprises and learning institutions engage with their employees and students. X2O Media’s collaboration technology like OneRoom, corporate communications, business intelligent dashboards and employee communications has set a new standard. X2O Media is part of the STRATACACHE family of digital media/marketing technology companies.

Website
www.x2omedia.com/en

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Products

• X2O OneRoom

  X2O OneRoom is the future of remote meeting and learning that advances enterprise communications by addressing the reality of a rapidly evolving world of global operations and connectivity for a hybrid workforce. OneRoom ensures a one-to-one connection between the remote and in-room employees. Whether a participant is in-room or virtual, this ensures that everyone has individual presence in the OneRoom room and can freely contribute to the session. An interactive whiteboard for smart annotations and integrated collaboration tools like breakout groups, polls, chat and content repository facilitate teamwork, learning and decision making for all employees regardless of where they are located. Typical videoconferencing platforms serve an important purpose in an organization but cannot create an environment for employees to have a deeper level of human connection and engagement. X2O OneRoom solution complements traditional conferencing platforms by offering a more human and immersive approach to teamwork, training, meeting, decision making, planning to ensure better continuity of your organization's business agenda.

• Corporate Communication

  Transform public spaces with engaging interactive content to inform and showcase information across any visual display, video wall, or kiosk. Featured solutions include: ? Digital Signage ? Video Walls & Kiosks ? Experience Centers ? X2O Room Scheduling ? Wayfinding Solutions

• Business Intelligence Dashboard

  Create dynamic dashboards with engaging visuals content on any interactive display screens for a range of corporate and campus use cases. Featured Solutions Include: ? Business Intelligence Dashboards ? Enterprise Video Walls

• Employee Communication

  Go beyond traditional employee communications by creating dynamic channels and sharing real-time information to employees across multiple locations and devices. Featured Solutions Include: ? Connected Desktop ? Connected Mobile ? Real time Notifications & Alerts

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

Website
zoom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Products

• Zoom Platform

  Dynamic platform empowers anything you want to do or build on Zoom.

• Unified Communications

  Video and web conferencing, webinars, phone, chat, conference rooms, as well as hardware and contact center partnerships.

• Zoom Developer Platform

  The Zoom Developer Platform enables customers, developers, and service providers to easily build apps & integrations on top of Zoom. Zoom’s rapidly expanding ecosystem includes more than 1,000 apps today, making it flexible to any vertical, team, workstream, or work culture.

• Zoom Events

  Zoom Events provides immersive virtual events and experiences and real-time, interactive content distribution and engagement.

• Zoom Global Services

  Zoom’s Global Services team provides implementation and proactive support for customers, along with events and hardware certification.

Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options. Key Product Features - Data aggregation from multiple sources - Real-time dashboards for your metrics - End-to-end reporting capabilities - Access to contextual data to improve your customer journeys - Modern reporting software to maximize efficiency - Modify routing rules at a moment’s notice - Re-skilling with ease through scheduled or ad hoc updates

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• VUE

  Data and insights at your fingertips. Aceyus VUE provides powerful dashboards, ready to use right out of the box, allowing you to instantly gain full visibility into the depths of your day-to-day operations in real-time. With the ability to create, edit and personalize your dashboards, VUE allows contact center managers to decide what the most important metrics are to them and how they would like to see it displayed. Go deep with advanced reporting into metrics such as queue times, call volumes and more. Powerful filtering also allows for drill downs by agent skill types, system capacities and thousands of other parameters crucial to your organization. Scheduling and Custom Alerts allow your team to stay on top of mission-critical systems 24/7. Set threshold levels and be alerted anytime they are exceeded so your customers always get the highest level of service.

• VUE Premium

  Bring multiple data sources together, adding third-party data from other sources to dashboard views.

• VUE Enterprise

  Robust contact center reporting that brings data from multiple sources and third-party applications, bringing the full customer experience into view.

Algo is a leading manufacturer of IP audio and video communication endpoints. Working with some of the largest communication companies in the world, Algo is a leading developer and trusted supplier to customers looking for dependability, proven compatibility, ease of deployment, and superior user experience for their paging, intercom, and alerting system needs. Algo manufactures network-based IP audio and video communication products for integration with VoIP Unified Communication (UC) and mass notification platforms. Supporting secure SIP and multicast, Algo's portfolio includes IP speakers, IP intercoms, IP paging adapters, IP strobe lights, IP supervision controllers, and endpoint accessories.

Website
www.algosolutions.com

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

AtlasIED is a recognized leader in the pro-audio industry for over 85 years, developing innovative audio solutions for a wide variety of commercial environments. The company’s diverse, comprehensive, and ever evolving solutions cater to the high-quality audio and communication technology needs of markets globally, including transportation, healthcare, corporate, industrial, government, hospitality, education, and house of worship. Technologically advanced, expertly engineered, and highly marketable, AtlasIED’s products and systems deliver mass communication, high intelligibility announcements, IP-based visual and audio communications, distributed audio, background music, paging, and sound masking solutions to commercial projects of every size and scope, including those which are mission critical. Family-owned, the company’s nine locations and a well-established network of experienced manufacturer representatives and distributors throughout the world ensure exceptional customer support and service to drive continued growth and advancement of the commercial audio industry.

Website
atlasied.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Security
• SIP-based Products/Session Border Controllers (SBCs)

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. The integrated systems and services help customers to offer flexible and scalable interaction capabilities to their clients while improving agent productivity with automation support and optimized information.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Video: Cloud-based Services
• Video: Desktop
• WebRTC
• Text-based Messaging (email, IM)

Products

• ContactPro

  ContactPro is an omni-channel suite that provides robust multi-channel contact handling combined with deep CRM integration for all channels. ContactPro Analytics provides both real-time and historical reporting for all contact channels.

Founded in 1996, CloudScale365 empowers organizations to reach new heights by aligning business goals with the right technology. Our consultative approach to cloud migration, security, disaster recovery, and business continuity enables organizations to work more efficiently, in a secure environment, anytime, anywhere. A Tier 1 Microsoft Cloud Solutions Provider with 24/7 US-based support, CloudScale365 is your trusted partner for planning, migrating, deploying, and managing your entire IT ecosystem. www.cloudscale365.com

Website
www.cloudscale365.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020, and raised over $100 million in funding from top investors.

Website
www.glia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

IR is a leading global provider of experience management solutions for business-critical technology environments. The company offers three key solution suites - Collaborate, Transact, and Infrastructure - that are powered by the hybrid-cloud Prognosis platform. Their solutions enable performance management, analytics, and business insights, and are used by many of the world’s largest organizations including major stock exchanges, banks, and telecommunication companies. IR Collaborate offers enterprise-grade performance management and testing solutions across voice, web, video, and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and optimize the collaboration that connects your people.

Website
www.ir.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• IR Collaborate

  Monitor and troubleshoot your unified communications with IR Collaborate. IR's Collaborate suite of solutions offer enterprise-grade performance management and testing across voice, web, video, and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and ensure the lines of communication are always open. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Enterprise UC

  Optimize the collaboration that connects your people. With IR Collaborate, speed problem resolution, improve uptime, maximize user satisfaction and productivity, and gain complete visibility through a single pane of glass – regardless of what your collaboration tech stack includes. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Contact Centers

  Ensure your lines of communication are always open. In an increasingly digital and automated world, contact centers are one of the few opportunities for human interactions your customers will have with your brand. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a superior customer experience, with IR Collaborate. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Customer Experience Testing

  Optimize customer satisfaction and user experience with voice, web, and video testing. With IR Collaborate voice, web, and video testing solutions you can identify the gaps between your assumptions and actual system performance, and get the real-time insights you need to deliver a level of service that exceeds customer expectations. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Service Provider

  As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges and more competition, technologies, and complexities to contend with, it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line. With IR Collaborate you can confidently manage multiple customers to deliver a superior UCaaS customer experience. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

Kurmi Software is a global provider of solutions that simplify the management and administration of enterprise Unified Communications. Kurmi’s ultra-scalable platform offers simple, customizable, and user-centric management of the market’s leading UC platforms (Cisco, Avaya, Microsoft, Alcatel-Lucent, and others). Kurmi's customers see immediate impacts on provisioning time and other KPIs as well as reductions in operational costs as high as 80%. Founded in 2011 and with offices in Europe, North America and the Middle East, Kurmi serves Global 2000 companies and Tier1 service providers worldwide

Website
www.kurmi-software.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Kurmi Unified Provisionung

  Kurmi Unified Provisioning automates the day-to-day operations of your Unified Communications and Collaboration solutions.

• Kurmi Migration Tool

  Thanks to its built-in multi-connectors, Kurmi Migration Tool can connect to your Cisco, Alcatel, Avaya or Microsoft servers to discover your fleet and make an inventory of all numbers, telephones, and groups deployed. Once your resource import is done, you will only have to select the target profile to migrate your users to the new environment.

• Kurmi Self-service portal

  Kurmi Unified Self-service Portal give administrators flexibility in how they store and integrate telephone data. You can delegate some operations to your end users via self-provisioning and service activation, call forward management, password reset, and phone remote control. You can also set your users’ specific autonomy level based on your internal policies, and personalize the portal with your branding.

• Kurmi Service Provider Suite for UCaaS

  Kurmi is the only management platform for UCaaS infrastructure that can automate a customer’s entire life cycle: data collection, virtual machine deployment, setup configuration, and user management. With the Kurmi Service Provider Suite, you can build on industry standards and vendor recommendations to implement your very own best practices. Integrate pre-planned deployment scenarios and engineering rules into the automation of the new customer onboarding, simplify release management, increase productivity, and reduce book-to-bill time.

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To learn more visit livevox.com.

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

LoopUp (LSE: LOOP) helps organisations move their global communications into the cloud to support flexible working, increase productivity and reduce complexity and cost. LoopUp’s fully managed service is delivered over a premium voice network, with customer support from 15 offices around the world and deep domain expertise.

Website
loopup.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Lucid is the only visual collaboration suite that helps teams see and build the future from idea to reality. Its products, Lucidchart and Lucidspark, provide users with an end-to-end experience that helps teams truly see and build the future, by enabling collaboration and clear communication. Lucidspark is a virtual whiteboard application for freeform ideation, group brainstorming and real-time collaboration across teams. Lucidchart is an intelligent diagramming application that empowers teams to clarify complexity, align their insights, and build the future—faster. For more information, visit lucid.co.

Website
www.lucid.co

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• Lucidchart

  Lucidchart is an intelligent diagramming application that empowers teams to clarify complexity, align their insights, and build the future—faster.

• Lucidspark

  Lucidspark is a virtual whiteboard application for freeform ideation, group brainstorming and real-time collaboration across teams.

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

In today's modern workplace, a reliable Microsoft 365 and Microsoft Teams user experience is mission-critical to productivity and return on the Microsoft investment. However, managing the performance and quality of these applications is challenging. Martello gives IT teams complete end-to-end visibility of Microsoft 365 and Microsoft Teams user experience to rapidly detect and resolve problems before they impact the user experience.

Website
martellotech.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Martello Vantage DX

  Managing Microsoft Teams and Microsoft Office 365 application performance requires deep insight into the real user experience as well as coordination between IT departments and service providers that each work with different tools with different objectives.  IT teams often struggle to qualify and solve application performance or voice quality issues because available data from user feedback and traditional monitoring tools don’t provide substantial insight into the user experience. Martello Vantage DX gives IT teams complete end-to-end visibility of Microsoft 365 user experience to rapidly detect and resolve problems before they impact the user experience.  Martello offers digital experience monitoring designed specifically for Microsoft Teams and Microsoft 365 applications and has joined Microsoft's elite partner program. Together with Microsoft, Martello brings Microsoft customers and partners actionable data on the performance and user experience of Microsoft Teams and Microsoft 365, helping them to identify, prioritize and solve critical issues impacting Microsoft Teams and Microsoft 365 performance. 

Mio’s technology solves a common problem that exists today—too many siloed messaging apps. Contacts from different companies can use universal channels to chat, share files, and edit messages—all from their tool of choice. Mio helps teams chat better together in Slack, Microsoft Teams, & Webex.

Website
www.m.io

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

Products

• Universal Channels

  Mio’s technology solves a common problem that exists when talking to external contacts—too many siloed messaging apps. By enabling external contacts to chat in Universal Channels, everyone can share files, reply to threads, and edit messages—all from their tool of choice. Mio helps multi-teams chat better, together. Key Features: -Respond to customers, partners, and vendors in real-time: Work as you normally do in channels or spaces. -Chat from one place, not all over the place: Reduce the number of guest accounts and messaging apps you switch between. -Finish projects faster: Mio enables seamless cross-app messaging with external contacts in the background. You might even forget they don’t use Slack. -Get work done with 3+ companies in one universal channel: Chat with 2, 3, 4 or more companies in a single universal channel across Slack, Microsoft Teams, & Webex.

• Universal Direct Messages

  Connect with anyone regardless of the application they use (Slack, Webex, Microsoft Teams, Zoom). Universal direct messages allows you and your contact to stay in your chat app of choice. Enjoy full chat functionality, including: messages, file sharing, emojis, reactions, threaded messages, and editing/deleting.

A Microsoft Gold Partner, and a Top Teams Partner, we specialize in unified communications, calling, collaboration, network infrastructure, security, software development, systems services, mobility, cloud, and managed services, as well as the hardware, software, and services needed to implement them. We serve as a guide from wherever you are today to where you need your organization to be. We work with you to envision, prepare your employees for change, and help train them on your new solution. We provide a host of managed services after your technology is deployed. In short, we help our clients with integrated packages of custom solutions that simplify technology sourcing and accelerate deployment.

Website
www.netrixllc.com/collaboration

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Microsoft Teams Services

  Named by Microsoft a Top Teams Partner, Netrix helps organizations leverage Microsoft Teams to increase employee productivity, improve collaboration across the organization, and enable innovation.

• User Adoption Services

  Netrix offers services to provide a positive experience for the end-user, ranging from business analysis to change communication and end-user training. Our team is dedicated to helping the end-user prepare for the change in technology on the horizon.

• Managed Services

  Netrix’s skilled, friendly, and courteous experts work alongside your IT team to lighten their workload, redirecting their focus to business-critical strategy and innovation. Depending on your needs, we can supervise, support, or take over IT projects, IT roadmaps, infrastructure monitoring and maintenance, data backups, business continuity planning, system optimization, help desk support, and more, all at a flat monthly fee.

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens. Learn more at www.slack.com

Website
slack.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Slack Core Product

  Slack is a place where teams connect with the people and the apps they work with everyday to get work done. It’s an operating system connecting teams with real-time messaging, tools and services that facilitate optimal workflows and searchable company archives. Slack is also an open platform for integrations, which allows you to configure and customize your own unique work needs without leaving Slack. More than 90 percent of paid customers use apps.

• Slack Connect

  Slack Connect brings the power of Slack, channels and apps to the work that happens between companies. It provides a secure, common space that makes working with external parties as straightforward and fluid as working with colleagues. Slack believes that Slack Connect will replace email as the primary way that people communicate and collaborate at work.

• Enterprise Grid

  Enterprise Grid is designed to make everything people love about Slack more powerful for larger organizations. Enterprise Grid connects unlimited workspaces for each department, office location, or team, and offers additional messaging capabilities shared across the entire company. On top of that, it provides the infrastructure needed to securely manage every workspace, user, and integration day to day.

Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. Spearline’s test calls replicate the customer experience by placing in-country calls and immediately flagging any customer-impacting issue that is detected. This leads to proactive monitoring and quicker resolution times before businesses and their customers are negatively impacted.

Website
www.spearline.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• WebRTC
• Text-based Messaging (email, IM)

Products

• Voice Assure In-country

  Test your global numbers for connectivity and voice quality in major market countries. Run inbound tests to accurately measure your customers’ experience in real-world conditions.

• Voice Assure Realtime

  Dial in real-time, from your customers' locality, to enhance your troubleshooting and save time. Uncover your customers’ true calling experience. Troubleshoot any issues as soon as they arise.

• Voice Assure Interstate

  Replicate a customer call by testing your numbers for connectivity and voice quality in major market cities across the US and Canada. Run inbound tests to accurately measure your customers’ experience in real-world conditions.

Telecom Reseller is your source for news, information and insight on UCaaS Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Teams, and more. Enterprise Connect attendees can chose between news on Teams, Avaya, Cisco, and also news on TeleHealth, Conferencing, and contact center. Our eBulletins, podcasts, broadcasts, and other media reach over 80,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/. Connect your story with the channel, enterprise end user and carrier communities: Contact Carole Sangiorgio for a media kit [email protected] and visit www.telecomreseller.com.

Website
telecomreseller.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

TSG Global unbundles the complex array of communications services to create a telecom strategy and portfolio of services based on the clients’ unique needs. With accessible telecom consultants who manage every aspect of communications, clients enjoy simple APIs and easy access to their communications channels and vendors. TSG clients are “first on the blockchain!” By integrating with the patented blockchain solution TNID (Telephone Number ID), TSG clients build the record and own the data for every one of their Toll-Free and local phone numbers. Thus, TSG clients can more easily deliver trusted consensual communications – without consuming precious development cycles.

Website
www.tsgglobal.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)

Products

• TNID-Telephone Number ID

  TNID (Telephone Number Identity Management) is solving these challenges by creating a “golden” identity record – stored in the blockchain – for local and Toll-Free numbers. TNID’s patented technology will dramatically improve number management, solve the communications challenges faced by large enterprises and reduce and/or eliminate fraud.

• SMS and MMS

  Enterprise Messaging on Local, Toll Free and Shortcodes supporting SMS and MMS. Instant Activation North America and Canada (Int'l - ICB) Messaging Campaign Registration made Easy

• Voice

  Supporting Local, Toll Free and outbound voice services globally. We'll manage the complexity with carriers so you can focus on your business.

Unify Square is a wholly owned subsidiary of Unisys and helps businesses manage and secure their hybrid work for meetings, chats, and calls. Our software and services create a unified experience management solution to surface actionable insights and administer collaboration platforms-- optimizing and transforming performance health, security, and user effectiveness. www.unifysquare.com

Website
www.unifysquare.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• PowerSuite Software

  PowerSuite™ is IT’s companion tool to orchestrate and deliver effective, reliable, and secure teamwork across multiple communications and collaboration platforms, spanning both cloud and on-premises environments. Gain a simultaneous, panoramic view of all collaboration and communications platforms, expediting responses to service interruptions and threats.

• Cloud Consulting Services

  COVID-19 has changed the IT strategy for most organizations from ‘cloud-first’ to a ‘cloud now.’ With Workstream Collaboration now layered on top of Unified Communications and vast numbers of employees working from home (WFH), IT finds themselves more challenged than ever. Our Cloud Consulting Services will help you optimize your cloud deployments for both unified communications and workstream collaboration. If you have yet to make the full move our cloud migration services will help you optimize your UC and Collaboration deployments – helping you deliver a significant boost in ROI and user satisfaction. We can also contribute best practices to enhance your hybrid strategy to balance the needs of the WFH employees, with the demands of the employees returning to the office.

• PowerSuite Cloud Managed Services

  PowerSuite Cloud-Managed Services excels at offering IT cost-saving and expert service and support for UC, Collaboration and Microsoft 365 platforms. Our software-assisted managed services help IT to offer business users a productive, frictionless, easy, and secure set of ever-improving experiences for meetings, chats, calls and collaborative experiences.

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Vision Point Systems is consulting company with almost 20 years of experience working with contact center and enterprise communications technology. VPS leverages strong partnerships with technology providers such as Twilio, Acqueon, Calabrio, and Appian to solve customer challenges in unique ways.

Website
www.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

VOSS Solutions is the leading and award-winning provider of UC & collaboration management technology, enabling you to significantly increase the levels of business automation in your UC environment to support your digital business transformation journey, achieve business efficiencies, and unlock cost savings. At VOSS, we are unique in providing collaboration management solutions for discovery & migration, automation fulfillment & analytics, and performance monitoring & management, across multiple technologies, from a single, highly flexible, and secure web portal. No other vendor comes close to offering the depth of UC & collaboration automation management and analytics that VOSS provides. www.voss-solutions.com

Website
www.voss-solutions.com

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting

Products

• UC & Collaboration Discovery and Migration

  VOSS M2UC is a highly sophisticated, big data, transformation product suite that has been designed to carry out audits of legacy environments and UC migrations from legacy to advanced UC platforms. M2UC uses a revolutionary methodology to discover, extract, transform, validate, and load large volumes of data to automate a UC migration project, saving organizations from lengthy, high-budget and high-risk, manual UC migrations.

• UC & Collaboration Automation and UC Analytics

  VOSS-4-UC is the world’s most advanced UC orchestration platform, deployed by service providers and organizations in the retail, manufacturing, finance, government, and health arenas. VOSS-4-UC comprises an extensive array of UC management capabilities and pre-integration with UC vendor and business applications, such as ServiceNow. The highest levels of automation agility within VOSS-4- UC enable you to create customized workflows that significantly lower your operating costs and meets your business needs now and as they evolve in the future. VOSS Analytics delivers big data technology to the UC space, pulling data from all dimensions and incorporating advanced data logic to produce intelligent business reports.

• UC & Collaboration Monitoring and Performance Management

  The VOSS Assurance suite integrates with VOSS- 4-UC to enrich the data needed for monitoring and fault detection leading to faster resolution through self-healing AI logic. Add business context to the technical data available from your UC solution to ensure quality service delivery. With this deep insight into your UC platform, VOSS enables you to continually improve and optimize your UC environment, to provide the very best communications experience for your employees and to grow your business as a result.

Helping schools implement their emergency preparedness plans and upgrade their school PA system, intercom, bell schedulers, and clock synchronization with Wahsega’s next-gen platform, Carina. Carina is an all-in-one Safety IoT platform that is affordable, reliable, and easy to use. Carina’s features include school intercom, paging, bell schedulers, and clock sync.

Website
www.wahsega.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Website
www.8x8.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• 8x8 Experience Communications Platform

  8x8 uniquely delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embedded communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

• 8x8 Frontdesk

  A tailored experience that optimizes high-volume call handling for receptionists and operators from anywhere. Core functionality includes a tailored user interface and the ability with no hardware required. Users can handle multiple calls simultaneously, including advanced transfers, messaging, directory services, and presence synchronization with Microsoft Teams.

• 8x8 Voice for Microsoft Teams

  A single cloud platform with advanced telephony and contact center capabilities for Microsoft Teams. Hundreds of organizations with tens of thousands of users globally rely on 8x8 for advanced communications for Teams every day.

Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options. Key Product Features - Data aggregation from multiple sources - Real-time dashboards for your metrics - End-to-end reporting capabilities - Access to contextual data to improve your customer journeys - Modern reporting software to maximize efficiency - Modify routing rules at a moment’s notice - Re-skilling with ease through scheduled or ad hoc updates

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• VUE

  Data and insights at your fingertips. Aceyus VUE provides powerful dashboards, ready to use right out of the box, allowing you to instantly gain full visibility into the depths of your day-to-day operations in real-time. With the ability to create, edit and personalize your dashboards, VUE allows contact center managers to decide what the most important metrics are to them and how they would like to see it displayed. Go deep with advanced reporting into metrics such as queue times, call volumes and more. Powerful filtering also allows for drill downs by agent skill types, system capacities and thousands of other parameters crucial to your organization. Scheduling and Custom Alerts allow your team to stay on top of mission-critical systems 24/7. Set threshold levels and be alerted anytime they are exceeded so your customers always get the highest level of service.

• VUE Premium

  Bring multiple data sources together, adding third-party data from other sources to dashboard views.

• VUE Enterprise

  Robust contact center reporting that brings data from multiple sources and third-party applications, bringing the full customer experience into view.

Bicom Systems delivers Open Standards Turnkey Telephony Systems since 2004. Our communication solution consists of five products. The essentials include PBXware, SERVERware, and sipPROT. Our Unified Communications apps gloCOM, gloCOM GO, and gloCOM Meeting have features that set us apart with a competitive advantage. Our business strategy is based on encouraging and supporting resellers to grow their business by adding VoIP to their services. As their provider, we stay on their side by providing training and support in daily operations. We have successfully deployed on every continent. Our products are used daily by SMBs, enterprises, contact centers, governments, and more.

Website
www.bicomsystems.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• A/V Meeting Room Technologies

Products

• gloCOM & gloCOM GO

  gloCOM and gloCOM GO are Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse by integrating with PBXware, our VoIP Telephony Platform.

• PBXware Telephony Platform

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium-sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide by combining the most advanced of the latest technologies.

• PBXware Contac Center Edition

  PBXware Contact Center Edition is designed to simplify and enhance call management at busy call centers and contact centers of any size. Contact Center enables companies to increase efficiency in the workplace and transform the way they conduct business.

• Hosted and Self-hosted Solutions

  Bicom Systems offers both hosted and on-premise solutions for Unified Communications. Both models offer unique advantages. Hosted deployment option relieves a company of the burden of purchasing and maintaining the hardware. The company can seamlessly upscale or downscale its own hosted resources. Companies that opt for the deployment self-hosted model have complete control over all their servers and data and, possibly even more important, the peace of mind that comes from knowing that all your business data resides safely in-house.

• gloCOM Meeting

  gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of gloCOM's contacts, the user can start collaborating with a single click. gloCOM meeting allows the user to meet with multiple people simultaneously while offering: Video Conferencing, Audio Conferencing, Screen Sharing, Remote Control, and Group chat.

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and empowers management to align activities and resources quickly with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Eureka

  CallMiner Eureka makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. No other platform delivers the tools and capabilities to drive enterprise-wide value.

• Analyze

  CallMiner Analyze is the customizable dashboard for your CallMiner Eureka platform. AI makes it easier for organizations to automatically score 100% of calls, chats, email and other text-based interactions, and to identify the most impactful insight for business improvement.

• Coach

  CallMiner Coach makes it easier to monitor, understand and optimize agent performance at scale. By gaining deep understanding into agent and customer interactions, supervisors can identify performance trends, target behavior for guidance or reinforcement, and create a persistent culture of improvement.

• Alert

  CallMiner Alert automatically notifies agents or supervisors based on customer interaction indicators. Customer behaviors are uncovered and used to drive action while a call is in progress to alter the course of an interaction and improve outcomes.

• Capture

  CallMiner Capture enables high fidelity speaker separated audio to be accurately transcribed and redacted in real time. Capture works in parallel with legacy call recording systems by enabling stereo for speaker separation with uncompressed audio acquisition at scale, powering quicker and more accurate speech analytics.

CBTS is a leading technology solution provider to enterprise clients in all industries including dozens of Fortune 500 and Global 2000 companies. Our solution portfolio aligns directly with our clients’ primary business challenges: mitigating security risk, optimizing collaboration, driving innovation, and leveraging data intelligence. With the agility, flexible delivery models, and client focus typical of a smaller provider, CBTS delivers the top-tier resources, scale, outstanding expertise, and capabilities of a large global provider. With over 800 certified engineers, 27 locations across North America, the UK, and India, and partnerships with leading technology manufacturers, CBTS delivers measurable results to its clients.

Website
cbts.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Unified Communications as a Service

  CBTS offers multiple UCaaS solutions from Cisco and Microsoft that fit and solve complex customer requirements regardless of the business size or industry. CBTS UCaaS solutions are cloud-based, fully hosted and offer a full UC suite of applications, including key components such as telephony, Cisco Webex or Microsoft Teams, mobility features, and IP handsets. Additionally, CBTS offers enhancement applications to drive business operation decisions, such as call recording and analytics with AI, IVR, and contact center as a service. Ask us about our secure communications and unmatched project management, implementation, and training resources that ensure an exceptional customer experience.

• Microsoft Teams Voice

  Microsoft Teams Voice empowers businesses to take advantage of all Microsoft Teams collaboration features while also fully integrating CBTS’ robust VoIP core capabilities like contact center, AI-enabled IVR, call recording, advanced analytics and call reporting, and many more advanced applications enterprises require. The end result is a remote-capable organization that is more secure, with a manageable enterprise unified communications and collaboration solution that enables employees to be more productive and more agile from a single service provider.

• SD-WAN

  Software-defined wide area networking (SD-WAN) is an innovative networking technology that abstracts the network hardware and application transport characteristics to simplify management and enhance performance. It allows companies to replace expensive private WAN connections such as MPLS by building higher-performance WANs using low-cost Internet access. Ideal use cases for SD-WAN include on-premises, cloud, and hybrid deployment models that require a Quality of Experience (QoE) for real-time applications such as VoIP and video regardless of where the user is located. SD-WAN can be an especially good fit for organizations that operate call centers or rely heavily on critical applications.

• Contact Center as a Service

  CBTS offers multiple Contact Center–as-a-Service solutions with leading industry partners Cisco and Five9. All are best-in-class, cloud-based contact center platforms that allow businesses to create a dynamic, reliable, omni-channel experience for their customers. All solutions are designed to provide maximum flexibility, allowing a business to quickly scale the number of agents they need to accommodate seasonal or changing business needs. With CBTS’ expertise, reliability, and scalability, clients are provided visibility into the end-to-end customer journey across multi-contact channels without a large capital outlay or ongoing asset management. Our engineers have decades of experience building and managing contact center deployments across a wide variety of industries and verticals.

• Network as a Service

  Network as a Service (NaaS) is a hosted and managed cloud-based network designed to provide a simple, scalable method to offload the complex tasks of supporting, maintaining, expanding, and securing a network. NaaS enables customers to leverage the power of CBTS to deliver a fully managed network, with cloud integration, security, switching, Wi-Fi, management, monitoring, and Auto VPN. Whether the customer is a single location retail or a multi-site enterprise, NaaS can provide the features required to support the business needs of each customer. The primary components of the solution are security, Wi-Fi, networking, and VPN.

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. The integrated systems and services help customers to offer flexible and scalable interaction capabilities to their clients while improving agent productivity with automation support and optimized information.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Video: Cloud-based Services
• Video: Desktop
• WebRTC
• Text-based Messaging (email, IM)

Products

• ContactPro

  ContactPro is an omni-channel suite that provides robust multi-channel contact handling combined with deep CRM integration for all channels. ContactPro Analytics provides both real-time and historical reporting for all contact channels.

Chrome OS is a cloud-first solution built to support modern workforces. Cloud profiles, regular background updates, and access to popular productivity and video conferencing apps helps employees work effectively from anywhere. Lower total cost of ownership, multiple layers of security, and ease of management free IT to have more impact. With updates every six weeks that happen in the background, devices stay up to date and secure without causing employee downtime. Chrome OS keeps modern workers connected and productive, whether they’re a frontline worker or knowledge worker, in office or remote.

Website
chromeenterprise.google/os

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices, and designed to enable inclusive collaboration experiences.

Website
www.webex.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• A/V Meeting Room Technologies

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.

Website
www.cognigy.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Cognigy.AI

  Enterprise Conversational AI platform for end-to-end customer service automation Learn more at https://www.cognigy.com/products/cognigy-ai

• Cognigy Voice Gateway

  AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations Learn more at https://www.cognigy.com/products/voice-gateway

• Cognigy Insights

  Fully integrated Conversational AI Analytics Suite for 360° Insights A powerful conversational AI analytics stack that enables enterprises to improve customer experiences and operational efficiency based on data-driven insights. Learn more at https://www.cognigy.com/products/cognigy-insights

Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Website
www.cyara.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Dialpad is the leading cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. Over 73,000 of the world’s most innovative businesses, including Domo, Motorola Solutions, Netflix, Splunk, Stripe, T-Mobile, Twitter, Uber and WeWork use Dialpad to connect and collaborate. Dialpad is backed by leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench.

Website
dialpad.com/company

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Edify connects businesses with customers and employees with each other, making business communications as easy as personal ones. Its flagship product, Edify Huddle CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a cloud-native solution that lets users move seamlessly among channels within one conversation, just as we do on our phones. Edify removes all the risk once associated with moving to the cloud by delivering global availability, real-time redundancy, no-waste pricing, and a 100% SLA uptime guarantee.

Website
www.edify.cx

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance. To learn more, visit www.eGain.com.

Website
www.egain.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations across the world. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Genesys Cloud CX

  Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. The Genesys Cloud CXTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

• Genesys Multicloud CX

  Enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Multicloud CX™ contact center software is the solution of choice for leading global brands that need sophistication at scale. The full-featured Genesys Multicloud CX omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market.

• Genesys DX

  Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

From a group of small exchanges founded in the late 1800s to an industry leader in advanced telecommunications solutions, the roots of GigTel's parent company (Endeavor Communications) reach back over a century in delivering high-quality communications and superior customer service. Having invested over $110 million in infrastructure upgrades and fiber optic technology for highly innovative solutions, this commitment continues into the future. Now, GigTel fully leverages this deep experience base to bring an advanced communications platform to the market while maintaining the same relentless desire to serve our customers and partners well.

Website
www.gigtel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

Products

• GigTel UCaaS
• GigTel CCaaS
• GigTel SIP Trunking
• GigTel eFax
• GigTel Marketing on Hold

Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020, and raised over $100 million in funding from top investors.

Website
www.glia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

IR is a leading global provider of experience management solutions for business-critical technology environments. The company offers three key solution suites - Collaborate, Transact, and Infrastructure - that are powered by the hybrid-cloud Prognosis platform. Their solutions enable performance management, analytics, and business insights, and are used by many of the world’s largest organizations including major stock exchanges, banks, and telecommunication companies. IR Collaborate offers enterprise-grade performance management and testing solutions across voice, web, video, and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and optimize the collaboration that connects your people.

Website
www.ir.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• IR Collaborate

  Monitor and troubleshoot your unified communications with IR Collaborate. IR's Collaborate suite of solutions offer enterprise-grade performance management and testing across voice, web, video, and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and ensure the lines of communication are always open. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Enterprise UC

  Optimize the collaboration that connects your people. With IR Collaborate, speed problem resolution, improve uptime, maximize user satisfaction and productivity, and gain complete visibility through a single pane of glass – regardless of what your collaboration tech stack includes. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Contact Centers

  Ensure your lines of communication are always open. In an increasingly digital and automated world, contact centers are one of the few opportunities for human interactions your customers will have with your brand. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a superior customer experience, with IR Collaborate. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Customer Experience Testing

  Optimize customer satisfaction and user experience with voice, web, and video testing. With IR Collaborate voice, web, and video testing solutions you can identify the gaps between your assumptions and actual system performance, and get the real-time insights you need to deliver a level of service that exceeds customer expectations. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Service Provider

  As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges and more competition, technologies, and complexities to contend with, it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line. With IR Collaborate you can confidently manage multiple customers to deliver a superior UCaaS customer experience. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

Journey’s award winning Trusted Identity Platform simplifies the development of digital relationships between businesses and their customers. Based on patented Zero Knowledge TM Network technology, contact center agents, bots and other self-service applications can request, collect, verify and route customer data from a variety of biometrics to eSignatures, payments and other sensitive information without exposing customer data. The IdentityPlatform blends customer journeys across channels, eliminating the traditional tradeoff between fraud and friction while simultaneously solving for security, privacy and extraordinary customer experiences. Journey is led by well known veterans from the contact center, security and networking industries. Learn more at www.journeyid.com.

Website
journeyid.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Security

Kandy is a cloud-based, real-time communications platform offering proprietary UCaaS, CPaaS, and CCaaS capabilities. Kandy enables service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

Website
www.kandy.io

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Smart Office

  A UCaaS soft client for desktop and mobile devices enabling unified communications for voice, video, and chat, including voice and video collaboration and whiteboarding.

• Live Support (Kandy Wrapper)

  A prebuilt application (Kandy Wrapper) that enables a web based contact center with omni channel capabilities for callers to reach your agents using chat, voice, video, screensharing etc. Links can be embedded in webpage html code or accessed via simple URLs or QR codes. Agents log on to an easy-to-use web-based console that can be accessed anywhere with a network connection.

• Visual Directory

  Your website visitors can call you direct to your existing PSTN or 1-800 support numbers using their browser with this prebuilt application (Kandy Wrapper) that uses WebRTC.

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To learn more visit livevox.com.

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

MiaRec, Inc is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec, Inc offers advanced contact-center functionality such as Call Recording, Live Monitoring, Advanced Reporting, Speech Analytics, Screen Capture, Recording Announcement, and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

 Mida Solutions is an Italian company with more than 17 years of experience in the Unified Communications market. We have more than 300 customers worldwide, thanks also to the strong partnerships with some of the main players on the market. In the last 3 years, we have focused our research and development efforts on the Microsoft ecosystem, as in unsuspected times we recognized the potentials of Microsoft Teams as a UC platform. That's why since day 1, our main goal was to empower Microsoft Teams with the advanced call management features a professional contact center service needs.

Website
www.midasolutions.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Mida C3 – Cloud Contact Center for Teams

  Mida C3 – Cloud Contact Center for Teams is a turnkey solution for Automatic Call Distribution that allows you to manage efficiently incoming calls while being integrated into the Teams client, your operators are familiar with. Moreover, you’ll just love its integration with the Microsoft365 ecosystem.

• Mida Attendant Console for Teams

  With Mida Attendant Console for Teams, your receptionists will have an easy-to-use professional application to manage multiple calls simultaneously and rapidly, directly from the Teams client. Its integration with other Microsoft365 products will empower your operators with all the information they need to perform their job at best and overcome your customers’ expectations.

• Mida Recorder for Microsoft Teams

  Your valuable communications in Teams are safely stored with our “plug ‘n’ play” recording application. You just need to set your preferences: total or selective recording, and our recorder works behind the scenes compressing and archiving files. One solution for all your compliance recordings: from a single playback station, you can easily retrieve the Teams recordings you need, or the recordings from turrets, mobile phones, and PBXs (desk phones), whenever you need them.

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Website
www.mitel.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

A Microsoft Gold Partner, and a Top Teams Partner, we specialize in unified communications, calling, collaboration, network infrastructure, security, software development, systems services, mobility, cloud, and managed services, as well as the hardware, software, and services needed to implement them. We serve as a guide from wherever you are today to where you need your organization to be. We work with you to envision, prepare your employees for change, and help train them on your new solution. We provide a host of managed services after your technology is deployed. In short, we help our clients with integrated packages of custom solutions that simplify technology sourcing and accelerate deployment.

Website
www.netrixllc.com/collaboration

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Microsoft Teams Services

  Named by Microsoft a Top Teams Partner, Netrix helps organizations leverage Microsoft Teams to increase employee productivity, improve collaboration across the organization, and enable innovation.

• User Adoption Services

  Netrix offers services to provide a positive experience for the end-user, ranging from business analysis to change communication and end-user training. Our team is dedicated to helping the end-user prepare for the change in technology on the horizon.

• Managed Services

  Netrix’s skilled, friendly, and courteous experts work alongside your IT team to lighten their workload, redirecting their focus to business-critical strategy and innovation. Depending on your needs, we can supervise, support, or take over IT projects, IT roadmaps, infrastructure monitoring and maintenance, data backups, business continuity planning, system optimization, help desk support, and more, all at a flat monthly fee.

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Security
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• Automation & AI

  A future forward contact center. For a future ready business. Time to say good-bye to tedious tasks. Start solving customer issues faster.

• Customer Analytics

  Make smarter decisions, faster than ever. Create data driven culture where better decisions happen faster, and where productivity, customer satisfaction and business goals all thrive.

• Open Cloud Foundation

  An open cloud platform. For wide-open possibilities. Scale securely. Deploy quickly. Deliver globally. Do more, in more places than ever before with a call center open cloud platform from NICE CXone.

• Omnichannel Routing

  Better customer journey across any channel. Enjoy smarter service that gets it right the first time on any channel your customers choose: voice, chat, social, self-service or all of the above

• Workforce Engagement

  When agents have powerful tools at their fingertips, they can wow customers like never before--and deliver experiences that create lifelong loyalty.

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Website
www.observe.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

PCI Pal's mission is to safeguard reputation and trust. We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center. PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. We are integrated to, and resold by, some of the worlds’ leading business communications vendors, as well as major payment service providers.

Website
www.pcipal.com/en

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)

Products

• Agent Assist

  Agents use PCI Pal's Agent Assist on live calls to capture card information securely, maintaining conversation with the customer at all times. Agent Assist utilizes DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS). PCI Pal integrates with the call flow and at the point of payment, intercepts any keypad tones or speech from the customer. This way the agent doesn’t hear or see the card data. All they see are asterisks on the screen. The customer and the agent can still converse throughout the process, but the sensitive card data, the PAN and the CSV, are prevented from reaching the agent or your environment, drastically reducing the scope of PCI compliance. This solution is available globally from within the PCI Pal platform that provides our IVR and Digital secure payment products, so your agents can have access to take payments from customers through any channel.

• IVR Payments

  PCI Pal IVR Payments solution empowers your customers to make payments 24/7 without speaking to an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital secure payment products, so it can be integrated to take payments securely from customers through any channel.

• Digital

  PCI Pal Digital provides a true omnichannel secure payment solution enabling your organization to take payments across digital engagement channels. These channels can include webchat, WhatsApp, social media, email and SMS. This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel. PCI Pal’s technology ensures these channels are descoped from the requirements of PCI DSS whilst retaining operational flexibility to engage in conversations with your customer in whatever way suits your business. PCI Pal Digital is served from within the existing PCI Pal cloud platform, is available globally, and is available integrated to any existing customer engagement and payment services that you might be using.

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers.

Website
www.pindrop.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Security

  Pindrop helps businesses to provide the optimal customer experience using voice with improved security, voice authentication identity assurance, and actionable intelligence on suspicious activity based on data from multiple channels.

• AI/Analytics

  Using AI and machine learning technology Pindrop provides intelligence so next generation contact centers can automate critical routine tasks like voice authentication identity verification and fraud detection. With the help of its industry experts, Pindrop creates the technology that incorporates the latest risk analysis, voice, fraud detection, identity verification and voice authentication best practices.

• IoT

  With its Voice Identity Platform, Pindrop extends its proven enterprise-grade technology beyond the call center and into the Internet of Things (IoT), voice assistants, smart homes and offices, and connected cars.

• Speech Rec

  Pindrop’s solutions for smart devices provide the reliability and accuracy needed for partners to provide innovative user experiences to increase consumer engagement and retention. These Pindrop solutions are also designed to integrate with your existing voice platform including your speech-to-text (ASR) and NLU engine.

• Contact Center Systems/Applications:

  Pindrop provides authentication and anti-fraud solutions for next generation contact centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.

Playvox delivers a modern Workforce Optimization suite centered around a digitally focused customer experience with Quality Management and Workforce Management at the heart of our product portfolio. Playvox empowers all members of your team to deliver the best experience at the right time using our real-time intelligence and supporting tools like performance management, coaching, learning, voice of the customer and recognition. By facilitating a 360-degree view of your agents and overall operations, you will be able to make decisions that can immediately impact service delivery and enable you to reach your contact center goals.

Website
www.playvox.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• Quality Management Software

  Playvox Quality is a quality assurance system for chat, support tickets and text-based interactions, enabling you to automate and improve QA processes.

• Workforce Management Software

  Together, Playvox and Agyle Time provide a cloud-native workforce optimization solution. From ensuring the right agents with the right skills at the right time are scheduled to providing quality management and agent development, Playvox provides the complete agent experience, increasing customer loyalty and satisfaction by delivering differentiated customer service.

• Workforce Engagement Management Suite

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the third consecutive year. RingCentral is headquartered in Belmont, Calif.

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

The Society of Communications Technology Consultants, International is THE Premier organization of Independent Technology Consultants with members from US, UK, Austrailia, Canada, Netherlands, and Spain offering them the opportunity to meet fellow professionals who share their business practices and objectives. Through the SCTC, you will find a wealth of opportunities to initiate and foster new business relationships resulting in more consulting opportunities, thoughts on how to build your practice, and ideas for serving your clients. SCTC Members abide by a Strict Code of Ethics and do not collect commissions from any vendors. For more information contact [email protected] or call 866-584-2822.

Website
www.sctcconsultants.org

Products/Services Offered

• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens. Learn more at www.slack.com

Website
slack.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Slack Core Product

  Slack is a place where teams connect with the people and the apps they work with everyday to get work done. It’s an operating system connecting teams with real-time messaging, tools and services that facilitate optimal workflows and searchable company archives. Slack is also an open platform for integrations, which allows you to configure and customize your own unique work needs without leaving Slack. More than 90 percent of paid customers use apps.

• Slack Connect

  Slack Connect brings the power of Slack, channels and apps to the work that happens between companies. It provides a secure, common space that makes working with external parties as straightforward and fluid as working with colleagues. Slack believes that Slack Connect will replace email as the primary way that people communicate and collaborate at work.

• Enterprise Grid

  Enterprise Grid is designed to make everything people love about Slack more powerful for larger organizations. Enterprise Grid connects unlimited workspaces for each department, office location, or team, and offers additional messaging capabilities shared across the entire company. On top of that, it provides the infrastructure needed to securely manage every workspace, user, and integration day to day.

Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. Spearline’s test calls replicate the customer experience by placing in-country calls and immediately flagging any customer-impacting issue that is detected. This leads to proactive monitoring and quicker resolution times before businesses and their customers are negatively impacted.

Website
www.spearline.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• WebRTC
• Text-based Messaging (email, IM)

Products

• Voice Assure In-country

  Test your global numbers for connectivity and voice quality in major market countries. Run inbound tests to accurately measure your customers’ experience in real-world conditions.

• Voice Assure Realtime

  Dial in real-time, from your customers' locality, to enhance your troubleshooting and save time. Uncover your customers’ true calling experience. Troubleshoot any issues as soon as they arise.

• Voice Assure Interstate

  Replicate a customer call by testing your numbers for connectivity and voice quality in major market cities across the US and Canada. Run inbound tests to accurately measure your customers’ experience in real-world conditions.

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises —global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Website
www.sprinklr.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Modern Care

  With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

• Modern Research

  Sprinklr Modern Research enables you to listen, learn, and act on insights gleaned from modern channels. Improve products and services by leveraging actionable insights derived from real-time, voice-of-the-customer conversations, save time with automated alerts and insights, and manage brand risk by proactively detecting and managing crises.

• Modern Engagement

  Sprinklr Modern Engagement helps you listen to, triage, engage and analyze conversations across modern channels. Increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.

• Modern Marketing

  Sprinklr’s Modern Marketing helps increase ROI of content, save time and manage brand risk with AI-powered insights and content reuse, automated workflows and enterprise governance. It offers a single workspace where marketers plan omnichannel campaigns, produce and reuse content across markets and business units, publish to modern channels and analyze performance using AI to gain insights.

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.

Website
www.talkdesk.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Telecom Reseller is your source for news, information and insight on UCaaS Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Teams, and more. Enterprise Connect attendees can chose between news on Teams, Avaya, Cisco, and also news on TeleHealth, Conferencing, and contact center. Our eBulletins, podcasts, broadcasts, and other media reach over 80,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/. Connect your story with the channel, enterprise end user and carrier communities: Contact Carole Sangiorgio for a media kit [email protected] and visit www.telecomreseller.com.

Website
telecomreseller.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Thrio’s groundbreaking CCaaS platform features robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. Thrio offers an API-first architecture and array of security certifications that make it a strong choice for complex and high-volume environments. Thrio’s team of contact center experts develop and market cutting edge technology that sets a new standard for reliability in contact centers.

Website
www.thrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• WebRTC

Products

• Thrio CCaaS

  Thrio's award winning CCaaS platform features leading native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels such as email, chat, SMS, social, and a range of built-in AI tools. The platform offers fully containerized deployment, management, scaling, and redundancy.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.

Website
www.uipath.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Unified Communications

UJET is the world's first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Website
ujet.cx

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

Website
www.uniphore.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• U-Self Serve

  Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI.

• U-Trust

  Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue.

• U-Assist

  Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies.

• U-Analyze

  Analytics and insights from 100% of interactions across all channels for agent quality management and customer experience. Improve business processes, get actionable insights into customer conversations, and deliver improved customer experience with Uniphore U-Analyze.

Vision Point Systems is consulting company with almost 20 years of experience working with contact center and enterprise communications technology. VPS leverages strong partnerships with technology providers such as Twilio, Acqueon, Calabrio, and Appian to solve customer challenges in unique ways.

Website
www.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity. Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, and Asia.

Website
www.vonage.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging

9Line is your affordable choice for Ray Baum's Act + Kari's Law compliance, now available for Cisco UC platforms. Precise, detailed location information is sent with every 911 call to the correct public safety answering point giving you and your users peace of mind. With new federal requirements in place for 911 calls and granular information, 9Line is your affordable solution for full compliance with both Kari's Law and Ray Baum's Act.

Website
9line911.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

AtlasIED is a recognized leader in the pro-audio industry for over 85 years, developing innovative audio solutions for a wide variety of commercial environments. The company’s diverse, comprehensive, and ever evolving solutions cater to the high-quality audio and communication technology needs of markets globally, including transportation, healthcare, corporate, industrial, government, hospitality, education, and house of worship. Technologically advanced, expertly engineered, and highly marketable, AtlasIED’s products and systems deliver mass communication, high intelligibility announcements, IP-based visual and audio communications, distributed audio, background music, paging, and sound masking solutions to commercial projects of every size and scope, including those which are mission critical. Family-owned, the company’s nine locations and a well-established network of experienced manufacturer representatives and distributors throughout the world ensure exceptional customer support and service to drive continued growth and advancement of the commercial audio industry.

Website
atlasied.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Security
• SIP-based Products/Session Border Controllers (SBCs)

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by the largest directly-connected network on the planet, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and is the first and only Communications Platform-as-a-Service (CPaaS) provider offering a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• Duet for Microsoft Teams Direct Routing

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, has a hosted option, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Bring-Your-Own-Carrier (BYOC) Integrations for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Amazon Connect, ZoomPhone, RingCentral, Genesys PureCloud, and more.

• Voice, Messaging, 2FA, Video & Emergency Calling APIs

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our vast network offers direct access to the PSTN in over 60 countries, a 48-state US CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive global coverage with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help automate your onboarding customer success processes, with APIs for phone number ordering, porting, emergency location management, and messaging enablement.

Inteliquent enables voice, messaging and emergency services for communication service providers, unified communications as a service (UCaaS) providers, and partners. The foundation of Inteliquent’s communications platform as a service is their fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation's largest service providers and carriers, as it provides the largest footprint of local phone numbers in the United States with over 12,200 on-net rate centers, more than 100 million phone numbers in use, and 300 billion minutes on the network annually.

Website
www.inteliquent.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Unified Communications

Intrado Corporation is an innovative, cloud-based, global technology partner to clients around the world. Our solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - Turning Information to Insight. Speak with an Intrado expert to learn about our comprehensive cloud-based portfolio of Microsoft and Cisco calling solutions, enterprise-grade Flowroute cloud communications services, and the Intrado Safety Suite including E911, mass notifications and mobile panic buttons.

Website
www.intrado.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

QuestBlue is committed to providing the best PBX and VOIP technology and support to serve your needs. Since 2007, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities. Attending Enterprise Connect is an amazing opportunity to connect with great like-minded people who share experiences. We are ready to share ours with you! QuestBlue provides wholesale access to the US Markets along with a 100% automated API solution to power your back office. Meet up at the show for a demonstration and conversation about our products and services. You can find us at booth 1045!

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

RedSky Technologies, an Everbridge company, is the leading provider of on-premise and cloud-based E911 solutions; with more than one million workers, students, and visitors relying on RedSky for E911 protection, RedSky has more customers, more technology, and more experience than any other provider. RedSky leverages legacy standards as well as the new National Emergency Number Association (NENA) i3 standards for Next Generation 9-1-1 (NG9-1-1) to help organizations provide effective 9-1-1 emergency response, comply with state E911 regulations, and meet business requirements for safety, risk management and efficiency. .

Website
www.redskye911.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

Products

• RedSky E911 Manager

  E911 Manager automatically finds and tracks the dispatchable locations of all your devices as they move throughout the enterprise so you can comply with 911 legislation.

• RedSky E911 Anywhere

  E911 Anywhere is a cloud-based network service that routes 911 calls from any call server in the USA or Canada, and sends the detailed location of the caller to emergency dispatchers at the PSAPs and notifies onsite personnel of the 911 calls in progress.

• RedSky MyE911

  My E911 is a softphone application that automatically detects when a user moves outside the enterprise; validates and updates locations in real-time. My E911 works with any softphone running on Windows or MAC devices and as a Mobile App, is available for phones and tablets on iOS or Android.

• RedSky Emergency On-Site Notification (EON)

  RedSky offers both SMS text and email based notification as part of our standard offering. EON, a premium feature, is a client that provides real time notification to on-site security personnel of an emergency call in progress, including the detailed location record of the caller with a loud, audited alarm.

• RedSky Horizon Prime

  Horizon Prime allows organizations to establish multiple 911 call routing destinations depending on the location of the call. Horizon Prime has been developed specifically for business, military, and education entities that have first responders within their physical boundaries and yet, do not act as the primary 9-1-1 PSAP for Enterprise 9-1-1 calls.

The Society of Communications Technology Consultants, International is THE Premier organization of Independent Technology Consultants with members from US, UK, Austrailia, Canada, Netherlands, and Spain offering them the opportunity to meet fellow professionals who share their business practices and objectives. Through the SCTC, you will find a wealth of opportunities to initiate and foster new business relationships resulting in more consulting opportunities, thoughts on how to build your practice, and ideas for serving your clients. SCTC Members abide by a Strict Code of Ethics and do not collect commissions from any vendors. For more information contact [email protected] or call 866-584-2822.

Website
www.sctcconsultants.org

Products/Services Offered

• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Telecom Reseller is your source for news, information and insight on UCaaS Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Teams, and more. Enterprise Connect attendees can chose between news on Teams, Avaya, Cisco, and also news on TeleHealth, Conferencing, and contact center. Our eBulletins, podcasts, broadcasts, and other media reach over 80,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/. Connect your story with the channel, enterprise end user and carrier communities: Contact Carole Sangiorgio for a media kit [email protected] and visit www.telecomreseller.com.

Website
telecomreseller.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)