Enterprise Connect 2021

Barco designs technology to enable bright outcomes around the world. Seeing beyond the image, we develop visualization and collaboration solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting, classroom and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). In 2020, we realized sales of 770 million euro. We have a global team of 3,300 employees, whose passion for technology is captured in 461 granted patents. For more information, visit us on www.barco.com, follow us on Twitter (@Barco), LinkedIn (Barco), YouTube (BarcoTV), or like us on Facebook (Barco).

Website
www.barco.com

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Products/Services Offered

• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Video: Room Systems
• A/V Meeting Room Technologies

Biamp is a leading provider of innovative, networked media systems that power the world’s most sophisticated audiovisual installations. The company is recognized worldwide for delivering high-quality products and backing each one with a commitment to exceptional customer service.? The award-winning Biamp product suite includes: Tesira media system for digital audio and video networking, Devio collaboration tool for modern workplaces, Vocia networked public address and voice communication system, Cambridge Sound Management sound masking solutions, Crowd Mics audience engagement tools, Huddle Hub wireless presentation systems, and loudspeakers for installed sound applications from Community Professional Loudspeakers and Apart Audio.

Website
www.biamp.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Products

• Devio SCX 400

  Devio SCX 400 is a conference room hub compatible with Biamp’s network audio and control devices. It also features USB audio and HID synchronization that allow it to act as a conference audio peripheral when connected with Biamp Modena devices, or Unified Communications systems. The unit includes a SIP VoIP interface via Gigabit Ethernet connection, which supports one line and two call appearances. Devio SCX features enough onboard acoustic echo cancellation and processing to handle up to 4 of Biamp’s Parlé Microphones.

• Parlé Beamtracking Microphones

  Biamp’s Parlé family of Beamtracking microphones deliver superior audio experiences while reducing programming, installation, and commissioning time. Our microphones also include automated features that greatly streamline setup and help to lower equipment costs overall. With four 90° zones, our microphones can simultaneously identify and steer towards talkers, allowing participants to move freely around a space.

• MRB-M-SCX400-C

  This bundle provides a complete audio solution for meetings of up to 11 people, including everything required to outfit a conference room to enable clear communication in every meeting. Our next generation Devio SCX 400 is tailor made for modern meeting rooms, reducing the amount of hardware and connections needed to complete a space, and Biamp Launch ensures that room deployments are lightning fast and 100% consistent, making for a fully optimized collaboration experience every time. Incorporating Beamtracking® technology, our award-winning Parlé microphones latch onto the voices of meeting participants, allowing them to move freely around the space while remaining easily heard and understood. Designed to provide superior voice reproduction in conferencing environments, Desono C-IC6 loudspeakers deliver superior audio clarity for the entire room while our unique single cable connection scheme allow installers to take advantage of configuration-free networking. In addition, the included pre-terminated category cabling gets meeting spaces up and running in half the time of competing systems.

• Modena Hub

  Modena™ Hub is a wireless presentation hub that supports the new ways in which people are increasingly accustomed to working. Ideal for BYOD and BYOC spaces, Modena Hub allows participants to connect to meeting room AV equipment and USB accessories wirelessly, as well as enabling any participant to wirelessly receive its AV streams during a video conferencing session. Modena Hub supports most UC software and hardware devices, while enabling the user to wirelessly share content with other meeting participants. Modena Hub also connects to AV peripherals via USB and HDMI, and can support multiple USB devices via a standard USB hub or by connecting a Devio SCR-20 or SCR-25.

• SageVue

  SageVue is a browser-based software platform that enables technology managers, integrators, and end users to manage and monitor Biamp devices connected to their network. With SageVue, authorized individuals can review system status and perform administrative tasks. SageVue intelligently interfaces with LDAP infrastructure, allowing technology managers to use existing accounts and groups to control system access to the software. The platform is also equipped with a full-featured RESTful API, providing the ability to pull information into custom dashboards or third-party monitoring applications, delivering a single, comprehensive view of all Biamp devices connected to the network.

Bicom Systems delivers Open Standards Turnkey Telephony Systems since 2004. Our communication solution consists of five products. The essentials include PBXware, SERVERware, and sipPROT. Our Unified Communications apps gloCOM, gloCOM GO, and gloCOM Meeting have features that set us apart with a competitive advantage. Our business strategy is based on encouraging and supporting resellers to grow their business by adding VoIP to their services. As their provider, we stay on their side by providing training and support in daily operations. We have successfully deployed on every continent. Our products are used daily by SMBs, enterprises, contact centers, governments, and more.

Website
www.bicomsystems.com

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Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• A/V Meeting Room Technologies

Products

• gloCOM & gloCOM GO

  gloCOM and gloCOM GO are Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse by integrating with PBXware, our VoIP Telephony Platform.

• PBXware Telephony Platform

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium-sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide by combining the most advanced of the latest technologies.

• PBXware Contac Center Edition

  PBXware Contact Center Edition is designed to simplify and enhance call management at busy call centers and contact centers of any size. Contact Center enables companies to increase efficiency in the workplace and transform the way they conduct business.

• Hosted and Self-hosted Solutions

  Bicom Systems offers both hosted and on-premise solutions for Unified Communications. Both models offer unique advantages. Hosted deployment option relieves a company of the burden of purchasing and maintaining the hardware. The company can seamlessly upscale or downscale its own hosted resources. Companies that opt for the deployment self-hosted model have complete control over all their servers and data and, possibly even more important, the peace of mind that comes from knowing that all your business data resides safely in-house.

• gloCOM Meeting

  gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of gloCOM's contacts, the user can start collaborating with a single click. gloCOM meeting allows the user to meet with multiple people simultaneously while offering: Video Conferencing, Audio Conferencing, Screen Sharing, Remote Control, and Group chat.

Bose Professional is the division of Bose dedicated to pro audio ingenuity, including portable PA systems, installed sound, and the family of conferencing solutions known as Bose Work. The era of hybrid work is here, and Bose Work is here to help people feel more together and get more done.

Website
www.bose.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

At Crestron we build technology for every way people work, everywhere in the world – from desktop to boardrooms, offices to multi-nationals. Technology that adapts to what you have and prepares you for what you’ll need. Platforms, devices, and systems designed to improve communication and collaboration. All managed by a cloud-based system for easy deployment, monitoring and upgrading. At Crestron we create faster, better, simpler solutions so people can work faster, better, and more productively.

Website
www.crestron.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Proven across verticals and a wide variety of use cases, the Intel Unite® solution is a flexible, simple-to-use collaboration platform that is easily deployed and managed. It provides the functionality and adaptability crucial to addressing developing needs and new approaches to collaboration, teaching, and patient consultation. Its open architecture seamlessly integrates with a growing ecosystem of apps, including popular UC platforms that let in-room users start conferencing with a click while remote participants enjoy the same viewing experience as in-room participants. Developers will appreciate that publicly available SDK that allows the development of custom integrations that precisely address unique needs.

Website
www.intel.com/unite

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Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is an effective way to save time, money and contribute to a more sustainable world. We are Climate Neutral Certified, offering customers an option to purchase video conferencing equipment while keeping a clear climate conscience. Crystal clear audio and a sharp video image are essential for efficient meetings; this is why we only focus on cutting-edge technology in our Collaboration Solutions.

Website
www.konftel.com

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Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel 70

  The Konftel 70 is a high performance USB and Bluetooth speakerphone that blends life-like audio quality with cutting edge design. It’s a perfect video meeting companion or standalone solution, for huddle rooms and small/medium locations. OmniSound® with beamforming microphones provide a focused audio experience with less distracting background noise. An optimized set of touch buttons reflects the focus on usability that’s earned the Konftel 70 a coveted Red Dot design award.

• Konftel C2070

  The Konftel C2070 is the perfect video solution for huddle, small and medium meeting rooms, combining the Konftel Cam20 4K conference camera with the Red Dot award winning Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the collaboration app on your laptop. The 123° camera field of view means that all the participants can sit in a comfortable position and still fit into the video image.

• Konftel C5070

  The Konftel C5070 is the ideal video conferencing solution for small to medium sized meeting rooms, combining the Konftel Cam50 PTZ conference camera and the award winning Konftel 70 speakerphone for OmniSound® audio quality. Premium class optics and beamforming microphones ensure everyone can be seen and heard clearly. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all that’s needed to connect the camera, the sound unit and the room’s screen to the collaboration app on a laptop.

• Konftel Personal Video Kit

  The Konftel Personal Video Kit is designed for desktop users who demand professional quality video meetings. It includes the Konftel Cam10 business webcam and Konftel Ego professional speakerphone in a convenient package. Create an enhanced visual and audio experience with a 90 degree viewing angle, full HD video output and OmniSound® audio performance. With USB plug and play, this portable kit is your perfect home and traditional office companion. For wherever you are working.

• Konftel C20800

  The Konftel C20800 Hybrid is a versatile video collaboration solution, designed for small to large meeting rooms. It features the Konftel Cam20 4K conference camera, the Konftel 800 conference phone with OmniSound® and Konftel OCC Hub. A single USB cable is all you need to connect the powerful wide-angle camera, scalable audio and the room’s screen to the collaboration app on your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. No hassle, everyone is included.

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

MXL is a leading manufacturer of consumer and professional audio products for the recording, broadcast, post, production, and live sound markets. MXL is a division of Marshall Electronics, headquartered in Torrance, CA. Additional information on all MXL microphones can be found at www.mxlmics.com

Website
www.mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. Newline introduces an all new interactive ecosystem powered by an innovative set of digital tools. This intelligent and flexible workspace helps you work more efficient, faster and better. With Newline at the heart of every workplace, meeting rooms, conference calls and collaboration sessions are brought to a whole new level.

Website
www.newline-interactive.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Newline Flex

  Newline FLEX is a versatile all-in-one touch monitor designed for desktop collaboration. Use the Newline FLEX to eliminate desk clutter from cables and peripheral devices, by plugging up to your laptop and getting to work. Increase productivity, join video calls, and host collaboration sessions with the Newline FLEX.

• Newline IP Series

  The latest wave in technology brings you more collaboration and stronger network security with the Newline IP Series. Connect your team to the world without compromising sensitive information with a Linux-based operating system. The IP Series brings you better meetings in a 4K capacitive touch display that delivers efficiency and a seamless and smooth writing experience.

• Newline X Series

  Collaborate with anyone, anywhere in the world, with the Newline X Series Unified Collaboration system. With two 1080p built-in cameras and microphone array that uses noise cancellation and echo reduction technology for an all-in-one design, use the Unified Collaboration (UC) software of your choice to enhance any meeting, conference, or huddle space.

• Newline NT Series

  Newline also offers a large-format commercial display - without touch! The NT Series is a 4K non-touch display that streamlines your meetings by focusing on just the tools you need to succeed. Bring your presentations to life on a commercial-grade display that can run 24/7 without a hitch. Wirelessly connect to the display or plug in an OPS Computer.

• Tango Conference Camera

  Newline Tango brings you simple video connectivity with any device, including your Newline display. Be UC-ready in a flash by adding the 1080p HD camera to any Newline display. With an integrated microphone, digital noise reduction, and a wide-angle field of view, be seen and heard from anywhere in the room. Newline Tango is here to boost your videoconferencing with style.

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

Website
zoom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Products

• Zoom Platform

  Dynamic platform empowers anything you want to do or build on Zoom.

• Unified Communications

  Video and web conferencing, webinars, phone, chat, conference rooms, as well as hardware and contact center partnerships.

• Zoom Developer Platform

  The Zoom Developer Platform enables customers, developers, and service providers to easily build apps & integrations on top of Zoom. Zoom’s rapidly expanding ecosystem includes more than 1,000 apps today, making it flexible to any vertical, team, workstream, or work culture.

• Zoom Events

  Zoom Events provides immersive virtual events and experiences and real-time, interactive content distribution and engagement.

• Zoom Global Services

  Zoom’s Global Services team provides implementation and proactive support for customers, along with events and hardware certification.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Website
www.8x8.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• 8x8 Experience Communications Platform

  8x8 uniquely delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embedded communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

• 8x8 Frontdesk

  A tailored experience that optimizes high-volume call handling for receptionists and operators from anywhere. Core functionality includes a tailored user interface and the ability with no hardware required. Users can handle multiple calls simultaneously, including advanced transfers, messaging, directory services, and presence synchronization with Microsoft Teams.

• 8x8 Voice for Microsoft Teams

  A single cloud platform with advanced telephony and contact center capabilities for Microsoft Teams. Hundreds of organizations with tens of thousands of users globally rely on 8x8 for advanced communications for Teams every day.

Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options. Key Product Features - Data aggregation from multiple sources - Real-time dashboards for your metrics - End-to-end reporting capabilities - Access to contextual data to improve your customer journeys - Modern reporting software to maximize efficiency - Modify routing rules at a moment’s notice - Re-skilling with ease through scheduled or ad hoc updates

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• VUE

  Data and insights at your fingertips. Aceyus VUE provides powerful dashboards, ready to use right out of the box, allowing you to instantly gain full visibility into the depths of your day-to-day operations in real-time. With the ability to create, edit and personalize your dashboards, VUE allows contact center managers to decide what the most important metrics are to them and how they would like to see it displayed. Go deep with advanced reporting into metrics such as queue times, call volumes and more. Powerful filtering also allows for drill downs by agent skill types, system capacities and thousands of other parameters crucial to your organization. Scheduling and Custom Alerts allow your team to stay on top of mission-critical systems 24/7. Set threshold levels and be alerted anytime they are exceeded so your customers always get the highest level of service.

• VUE Premium

  Bring multiple data sources together, adding third-party data from other sources to dashboard views.

• VUE Enterprise

  Robust contact center reporting that brings data from multiple sources and third-party applications, bringing the full customer experience into view.

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and empowers management to align activities and resources quickly with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Website
www.calabrio.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. The integrated systems and services help customers to offer flexible and scalable interaction capabilities to their clients while improving agent productivity with automation support and optimized information.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Video: Cloud-based Services
• Video: Desktop
• WebRTC
• Text-based Messaging (email, IM)

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.

Website
www.cognigy.com

Social Networks

Products/Services Offered

• AI/Analytics

Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Website
www.cyara.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations across the world. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Genesys Cloud CX

  Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. The Genesys Cloud CXTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

• Genesys Multicloud CX

  Enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Multicloud CX™ contact center software is the solution of choice for leading global brands that need sophistication at scale. The full-featured Genesys Multicloud CX omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market.

• Genesys DX

  Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

Hiya is trusted by global businesses, carriers and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 170 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at hiya.com.

Website
hiya.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Mobile/Wireless Platform/Devices
• Security

IBM is a leading cloud and AI solutions company, and the largest technology and consulting employer in the world. Trusted by thousands of enterprises across 20 industries, IBM Cloud, with Red Hat, brings together market-leading security, enterprise scalability and open innovation for increased agility and continuity. IBM Watson empowers enterprises to predict and shape future business outcomes, automate complex processes and better optimize employees’ priorities and time. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents.

Website
www.ibm.com/watson

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Founded in 2010 and Cisco Preferred Solution Partner, Imagicle is headquartered in Italy and has wholly owned subsidiaries in Dubai and Miami. By leveraging the most advanced Scrum Agile development methodologies, Imagicle designs and develops applications to help companies make their communications faster, smarter and easier, either on-prem, hosted or in the Cloud. Imagicle offers a complete set of must-have UC apps to improve customer service, control and analyze calls, virtualize fax service, record calls, and much more to 20k customers in 150 countries, guaranteeing a first-class support service available in 7 languages. Imagicle. Happy Customers, Happy Partners, Happy People!

Website
www.imagicle.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Imagicle UC Cloud Suite

  All the must-have apps for your collaboration and UCs in a single suite, directly available from the Imagicle Cloud to provide you with top-notch scalability, flexibility, and security. Customer Service, Call Recording, Call Analytics, Digital Fax, Contact Manager, and Hotel Services: all functionalities at your fingertips leveraging a dedicated, secure, and reliable Imagicle private instance, integrated with your Cloud or Cloud-connected calling platform, with 0 operational IT costs, 3 seasonal automatic updates and a five-star supports service.

• Imagicle Customer Service

  The most complete and scalable solution to manage your Customer Service, with Auto Attendant Module enabling the definition of multi-level, self-service call flows, Advanced Queuing to easily configure queues, and the Attendant Console, fully integrated with company directories, is the easy-to-use operator console that simplifies call management and daily operations.

• Imagicle Call Recording

  Imagicle Call Recording is an easy-to-use solution to capture calls with various recording modes (Always On, On Demand, and Live Keep) and flexible retention periods to ensure compliance with all data security regulations, including GDPR and PCI-DSS MiFID II. Fully compatible with Cisco platforms, it's a perfect solution for cloud-hosted environments, leveraging the power of cloud-based data to find out what's driving calls and make every customer interaction count.

• Imagicle Call Analytics

  Imagicle Call Analytics is a complete solution with more than 50 reports ready to use and KPI rich to monitor and analyze call traffic, telephone usage, and costs, giving you valuable insights to make data-driven decisions.

• Imagicle Digital Fax

  Imagicle Digital Fax 100% software-based, Imagicle Digital Fax virtualizes fax management, making it fast, easy and safe to send and receive faxes via e-mail, web, multifunction printers in Cisco Jabber, Webex, and mobile. 100% paperless and 100% compliant with GDPR and HIPAA, it's the ideal solution to modernize workplaces without any maintenance costs.

IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

ISI. The UC Analytics Company. Enterprise companies rely on ISI Unified Communications cloud analytics to make better decisions.

Website
www.isi-info.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Infortel Select Cloud Pro

  Infortel Select Cloud Pro is a fully-managed Unified Communications data analytics application that allows enterprise business managers to use this critical information to make better decisions.

• Infortel Select Cloud

  Infortel Select Cloud is a Unified Communications data analytics application that allows enterprise business managers to use this critical information to make better decisions.

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

MiaRec, Inc is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec, Inc offers advanced contact-center functionality such as Call Recording, Live Monitoring, Advanced Reporting, Speech Analytics, Screen Capture, Recording Announcement, and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Website
www.observe.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Website
www.sprinklr.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Modern Care

  With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

• Modern Research

  Sprinklr Modern Research enables you to listen, learn, and act on insights gleaned from modern channels. Improve products and services by leveraging actionable insights derived from real-time, voice-of-the-customer conversations, save time with automated alerts and insights, and manage brand risk by proactively detecting and managing crises.

• Modern Engagement

  Sprinklr Modern Engagement helps you listen to, triage, engage and analyze conversations across modern channels. Increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.

• Modern Marketing

  Sprinklr’s Modern Marketing helps increase ROI of content, save time and manage brand risk with AI-powered insights and content reuse, automated workflows and enterprise governance. It offers a single workspace where marketers plan omnichannel campaigns, produce and reuse content across markets and business units, publish to modern channels and analyze performance using AI to gain insights.

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.

Website
www.talkdesk.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Thrio’s groundbreaking CCaaS platform features robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. Thrio offers an API-first architecture and array of security certifications that make it a strong choice for complex and high-volume environments. Thrio’s team of contact center experts develop and market cutting edge technology that sets a new standard for reliability in contact centers.

Website
www.thrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• WebRTC

Products

• Thrio CCaaS

  Thrio's award winning CCaaS platform features leading native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels such as email, chat, SMS, social, and a range of built-in AI tools. The platform offers fully containerized deployment, management, scaling, and redundancy.

Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

Website
www.uniphore.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• U-Self Serve

  Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI.

• U-Trust

  Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue.

• U-Assist

  Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies.

• U-Analyze

  Analytics and insights from 100% of interactions across all channels for agent quality management and customer experience. Improve business processes, get actionable insights into customer conversations, and deliver improved customer experience with Uniphore U-Analyze.

VOSS Solutions is the leading and award-winning provider of UC & collaboration management technology, enabling you to significantly increase the levels of business automation in your UC environment to support your digital business transformation journey, achieve business efficiencies, and unlock cost savings. At VOSS, we are unique in providing collaboration management solutions for discovery & migration, automation fulfillment & analytics, and performance monitoring & management, across multiple technologies, from a single, highly flexible, and secure web portal. No other vendor comes close to offering the depth of UC & collaboration automation management and analytics that VOSS provides. www.voss-solutions.com

Website
www.voss-solutions.com

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting

Products

• UC & Collaboration Discovery and Migration

  VOSS M2UC is a highly sophisticated, big data, transformation product suite that has been designed to carry out audits of legacy environments and UC migrations from legacy to advanced UC platforms. M2UC uses a revolutionary methodology to discover, extract, transform, validate, and load large volumes of data to automate a UC migration project, saving organizations from lengthy, high-budget and high-risk, manual UC migrations.

• UC & Collaboration Automation and UC Analytics

  VOSS-4-UC is the world’s most advanced UC orchestration platform, deployed by service providers and organizations in the retail, manufacturing, finance, government, and health arenas. VOSS-4-UC comprises an extensive array of UC management capabilities and pre-integration with UC vendor and business applications, such as ServiceNow. The highest levels of automation agility within VOSS-4- UC enable you to create customized workflows that significantly lower your operating costs and meets your business needs now and as they evolve in the future. VOSS Analytics delivers big data technology to the UC space, pulling data from all dimensions and incorporating advanced data logic to produce intelligent business reports.

• UC & Collaboration Monitoring and Performance Management

  The VOSS Assurance suite integrates with VOSS- 4-UC to enrich the data needed for monitoring and fault detection leading to faster resolution through self-healing AI logic. Add business context to the technical data available from your UC solution to ensure quality service delivery. With this deep insight into your UC platform, VOSS enables you to continually improve and optimize your UC environment, to provide the very best communications experience for your employees and to grow your business as a result.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Website
www.8x8.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• 8x8 Experience Communications Platform

  8x8 uniquely delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embedded communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

• 8x8 Frontdesk

  A tailored experience that optimizes high-volume call handling for receptionists and operators from anywhere. Core functionality includes a tailored user interface and the ability with no hardware required. Users can handle multiple calls simultaneously, including advanced transfers, messaging, directory services, and presence synchronization with Microsoft Teams.

• 8x8 Voice for Microsoft Teams

  A single cloud platform with advanced telephony and contact center capabilities for Microsoft Teams. Hundreds of organizations with tens of thousands of users globally rely on 8x8 for advanced communications for Teams every day.

Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options. Key Product Features - Data aggregation from multiple sources - Real-time dashboards for your metrics - End-to-end reporting capabilities - Access to contextual data to improve your customer journeys - Modern reporting software to maximize efficiency - Modify routing rules at a moment’s notice - Re-skilling with ease through scheduled or ad hoc updates

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• VUE

  Data and insights at your fingertips. Aceyus VUE provides powerful dashboards, ready to use right out of the box, allowing you to instantly gain full visibility into the depths of your day-to-day operations in real-time. With the ability to create, edit and personalize your dashboards, VUE allows contact center managers to decide what the most important metrics are to them and how they would like to see it displayed. Go deep with advanced reporting into metrics such as queue times, call volumes and more. Powerful filtering also allows for drill downs by agent skill types, system capacities and thousands of other parameters crucial to your organization. Scheduling and Custom Alerts allow your team to stay on top of mission-critical systems 24/7. Set threshold levels and be alerted anytime they are exceeded so your customers always get the highest level of service.

• VUE Premium

  Bring multiple data sources together, adding third-party data from other sources to dashboard views.

• VUE Enterprise

  Robust contact center reporting that brings data from multiple sources and third-party applications, bringing the full customer experience into view.

Agora is the leading Real-Time Engagement (RTE) platform, helping developers deliver rich in-app experiences—including embedded voice and video chat, real-time recording, interactive live streaming, and real-time messaging.

Website
www.agora.io/?utm_source=enterpriseconnect-website&utm_medium=logolink&utm_campaign=enterpriseconnect&utm_content=exhibition

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by the largest directly-connected network on the planet, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and is the first and only Communications Platform-as-a-Service (CPaaS) provider offering a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• Duet for Microsoft Teams Direct Routing

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, has a hosted option, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Bring-Your-Own-Carrier (BYOC) Integrations for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Amazon Connect, ZoomPhone, RingCentral, Genesys PureCloud, and more.

• Voice, Messaging, 2FA, Video & Emergency Calling APIs

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our vast network offers direct access to the PSTN in over 60 countries, a 48-state US CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive global coverage with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help automate your onboarding customer success processes, with APIs for phone number ordering, porting, emergency location management, and messaging enablement.

Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Website
www.cyara.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations across the world. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Genesys Cloud CX

  Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. The Genesys Cloud CXTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

• Genesys Multicloud CX

  Enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Multicloud CX™ contact center software is the solution of choice for leading global brands that need sophistication at scale. The full-featured Genesys Multicloud CX omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market.

• Genesys DX

  Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

Hiya is trusted by global businesses, carriers and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 170 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at hiya.com.

Website
hiya.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Mobile/Wireless Platform/Devices
• Security

Founded in 2010 and Cisco Preferred Solution Partner, Imagicle is headquartered in Italy and has wholly owned subsidiaries in Dubai and Miami. By leveraging the most advanced Scrum Agile development methodologies, Imagicle designs and develops applications to help companies make their communications faster, smarter and easier, either on-prem, hosted or in the Cloud. Imagicle offers a complete set of must-have UC apps to improve customer service, control and analyze calls, virtualize fax service, record calls, and much more to 20k customers in 150 countries, guaranteeing a first-class support service available in 7 languages. Imagicle. Happy Customers, Happy Partners, Happy People!

Website
www.imagicle.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Imagicle UC Cloud Suite

  All the must-have apps for your collaboration and UCs in a single suite, directly available from the Imagicle Cloud to provide you with top-notch scalability, flexibility, and security. Customer Service, Call Recording, Call Analytics, Digital Fax, Contact Manager, and Hotel Services: all functionalities at your fingertips leveraging a dedicated, secure, and reliable Imagicle private instance, integrated with your Cloud or Cloud-connected calling platform, with 0 operational IT costs, 3 seasonal automatic updates and a five-star supports service.

• Imagicle Customer Service

  The most complete and scalable solution to manage your Customer Service, with Auto Attendant Module enabling the definition of multi-level, self-service call flows, Advanced Queuing to easily configure queues, and the Attendant Console, fully integrated with company directories, is the easy-to-use operator console that simplifies call management and daily operations.

• Imagicle Call Recording

  Imagicle Call Recording is an easy-to-use solution to capture calls with various recording modes (Always On, On Demand, and Live Keep) and flexible retention periods to ensure compliance with all data security regulations, including GDPR and PCI-DSS MiFID II. Fully compatible with Cisco platforms, it's a perfect solution for cloud-hosted environments, leveraging the power of cloud-based data to find out what's driving calls and make every customer interaction count.

• Imagicle Call Analytics

  Imagicle Call Analytics is a complete solution with more than 50 reports ready to use and KPI rich to monitor and analyze call traffic, telephone usage, and costs, giving you valuable insights to make data-driven decisions.

• Imagicle Digital Fax

  Imagicle Digital Fax 100% software-based, Imagicle Digital Fax virtualizes fax management, making it fast, easy and safe to send and receive faxes via e-mail, web, multifunction printers in Cisco Jabber, Webex, and mobile. 100% paperless and 100% compliant with GDPR and HIPAA, it's the ideal solution to modernize workplaces without any maintenance costs.

IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Inteliquent enables voice, messaging and emergency services for communication service providers, unified communications as a service (UCaaS) providers, and partners. The foundation of Inteliquent’s communications platform as a service is their fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation's largest service providers and carriers, as it provides the largest footprint of local phone numbers in the United States with over 12,200 on-net rate centers, more than 100 million phone numbers in use, and 300 billion minutes on the network annually.

Website
www.inteliquent.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Unified Communications

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Mio’s technology solves a common problem that exists today—too many siloed messaging apps. Contacts from different companies can use universal channels to chat, share files, and edit messages—all from their tool of choice. Mio helps teams chat better together in Slack, Microsoft Teams, & Webex.

Website
www.m.io

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

Products

• App Agnostic

  Mio’s technology solves a common problem that exists when talking to external contacts—too many siloed messaging apps. By enabling external contacts to chat in Universal Channels, everyone can share files, reply to threads, and edit messages—all from their tool of choice. Mio helps multi-teams chat better, together. Key Features: -Respond to customers, partners, and vendors in real-time: Work as you normally do in channels or spaces. -Chat from one place, not all over the place: Reduce the number of guest accounts and messaging apps you switch between. -Finish projects faster: Mio enables seamless cross-app messaging with external contacts in the background. You might even forget they don’t use Slack. -Get work done with 3+ companies in one universal channel: Chat with 2, 3, 4 or more companies in a single universal channel across Slack, Microsoft Teams, & Webex.

• Slack

  You use Slack, but what if the companies you work with use Microsoft Teams or Webex? Mio lets you collaborate with customers as if they’re colleagues. Invite your business contacts to install Mio Universal Channels. You stay in Slack. They stay in Microsoft Teams or Webex. Universal channels lets you: -Respond to customers, partners, & vendors in real time: Work as you normally do in Slack channels. -Chat from one place, not all over the place: Reduce the number workspaces you switch between. -Finish projects faster: Send files, reply to threads, & react to messages. -Get work done with 3+ companies in one universal channel: Chat with 2, 3, 4, or more companies in a single universal channel across Slack, Microsoft Teams, & Webex.. Mio enables seamless cross-app messaging with external contacts in the background. You might even forget they don’t use Slack. How It Works 1. Install Mio. 2. Create & name your universal channel. 3. Share your channel’s secure link with anyone you want to invite. 4. When someone opens your link, they join the universal channel from their preferred messaging app.

• Webex

  You use Webex, but what if the companies you work with use Slack or Microsoft Teams? Mio lets you collaborate with customers as if they’re colleagues. Invite your business contacts to join Mio Universal Channels. You stay in Webex. They stay in Slack or Microsoft Teams. Universal channels lets you: -Respond to customers, partners, & vendors in real time: Work as you normally do from Webex spaces. -Chat from one place, not all over the place: Reduce the number of guest accounts you switch between. -Finish projects faster: Send files, reply to threads, & react to messages. -Get work done with 3+ companies in one space: Chat with unlimited companies in a single universal channel across Webex, Slack, Microsoft Teams. Mio enables seamless cross-app messaging with external contacts in the background. You might even forget they don’t use Webex. How It Works 1. Install Mio. 2. Create & name your universal channel. 3. Share your channel’s link with anyone you want to invite. 4. When they open your link, they join from their preferred chat app.

• Microsoft Teams

  You use MicrosoftTeams, but what if the companies you work with use Slack or Webex? Mio lets you collaborate with customers as if they’re colleagues. Invite your business contacts to join Mio Universal Channels. You stay in Microsoft Teams. They stay in Slack or Webex. Universal channels lets you: -Respond to customers, partners, & vendors in real time: Work as you normally do from Microsoft Teams channels. -Chat from one place, not all over the place: Reduce the number of guest accounts you switch between. -Finish projects faster: Send files, reply to threads, & react to messages. -Get work done with 3+ companies in one space: Chat with unlimited companies in a single universal channel across Microsoft Teams, Slack, Webex. Mio enables seamless cross-app messaging with external contacts in the background. You might even forget they don’t use Microsoft Teams.

Panopto is the fastest-growing asynchronous video communication solution used by Fortune 1000 companies and leading academic institutions, globally. Since 2007, we’ve helped organizations including GE, First Horizon Bank, New York Life, and Yale improve employee productivity and student achievement through video. We’ve evolved to also provide meeting intelligence solutions that enable more productive and flexible collaboration. Panopto is an easy, all-in-one solution to capture videos and meeting recordings, live stream events, and share videos in a secure, searchable, YouTube-like portal. Panopto has been recognized by Gartner as a leader in enterprise video content management for four years running.

Website
www.panopto.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Mobile/Wireless Services
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

QuestBlue is committed to providing the best PBX and VOIP technology and support to serve your needs. Since 2007, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities. Attending Enterprise Connect is an amazing opportunity to connect with great like-minded people who share experiences. We are ready to share ours with you! QuestBlue provides wholesale access to the US Markets along with a 100% automated API solution to power your back office. Meet up at the show for a demonstration and conversation about our products and services. You can find us at booth 1045!

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Website
www.sprinklr.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Modern Care

  With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

• Modern Research

  Sprinklr Modern Research enables you to listen, learn, and act on insights gleaned from modern channels. Improve products and services by leveraging actionable insights derived from real-time, voice-of-the-customer conversations, save time with automated alerts and insights, and manage brand risk by proactively detecting and managing crises.

• Modern Engagement

  Sprinklr Modern Engagement helps you listen to, triage, engage and analyze conversations across modern channels. Increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.

• Modern Marketing

  Sprinklr’s Modern Marketing helps increase ROI of content, save time and manage brand risk with AI-powered insights and content reuse, automated workflows and enterprise governance. It offers a single workspace where marketers plan omnichannel campaigns, produce and reuse content across markets and business units, publish to modern channels and analyze performance using AI to gain insights.

Thrio’s groundbreaking CCaaS platform features robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. Thrio offers an API-first architecture and array of security certifications that make it a strong choice for complex and high-volume environments. Thrio’s team of contact center experts develop and market cutting edge technology that sets a new standard for reliability in contact centers.

Website
www.thrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• WebRTC

Products

• Thrio CCaaS

  Thrio's award winning CCaaS platform features leading native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels such as email, chat, SMS, social, and a range of built-in AI tools. The platform offers fully containerized deployment, management, scaling, and redundancy.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

UJET is the world's first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Website
ujet.cx

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Vision Point Systems is consulting company with almost 20 years of experience working with contact center and enterprise communications technology. VPS leverages strong partnerships with technology providers such as Twilio, Acqueon, Calabrio, and Appian to solve customer challenges in unique ways.

Website
www.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

Website
zoom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Products

• Zoom Platform

  Dynamic platform empowers anything you want to do or build on Zoom.

• Unified Communications

  Video and web conferencing, webinars, phone, chat, conference rooms, as well as hardware and contact center partnerships.

• Zoom Developer Platform

  The Zoom Developer Platform enables customers, developers, and service providers to easily build apps & integrations on top of Zoom. Zoom’s rapidly expanding ecosystem includes more than 1,000 apps today, making it flexible to any vertical, team, workstream, or work culture.

• Zoom Events

  Zoom Events provides immersive virtual events and experiences and real-time, interactive content distribution and engagement.

• Zoom Global Services

  Zoom’s Global Services team provides implementation and proactive support for customers, along with events and hardware certification.

Agora is the leading Real-Time Engagement (RTE) platform, helping developers deliver rich in-app experiences—including embedded voice and video chat, real-time recording, interactive live streaming, and real-time messaging.

Website
www.agora.io/?utm_source=enterpriseconnect-website&utm_medium=logolink&utm_campaign=enterpriseconnect&utm_content=exhibition

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Biamp is a leading provider of innovative, networked media systems that power the world’s most sophisticated audiovisual installations. The company is recognized worldwide for delivering high-quality products and backing each one with a commitment to exceptional customer service.? The award-winning Biamp product suite includes: Tesira media system for digital audio and video networking, Devio collaboration tool for modern workplaces, Vocia networked public address and voice communication system, Cambridge Sound Management sound masking solutions, Crowd Mics audience engagement tools, Huddle Hub wireless presentation systems, and loudspeakers for installed sound applications from Community Professional Loudspeakers and Apart Audio.

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Products

• Devio SCX 400

  Devio SCX 400 is a conference room hub compatible with Biamp’s network audio and control devices. It also features USB audio and HID synchronization that allow it to act as a conference audio peripheral when connected with Biamp Modena devices, or Unified Communications systems. The unit includes a SIP VoIP interface via Gigabit Ethernet connection, which supports one line and two call appearances. Devio SCX features enough onboard acoustic echo cancellation and processing to handle up to 4 of Biamp’s Parlé Microphones.

• Parlé Beamtracking Microphones

  Biamp’s Parlé family of Beamtracking microphones deliver superior audio experiences while reducing programming, installation, and commissioning time. Our microphones also include automated features that greatly streamline setup and help to lower equipment costs overall. With four 90° zones, our microphones can simultaneously identify and steer towards talkers, allowing participants to move freely around a space.

• MRB-M-SCX400-C

  This bundle provides a complete audio solution for meetings of up to 11 people, including everything required to outfit a conference room to enable clear communication in every meeting. Our next generation Devio SCX 400 is tailor made for modern meeting rooms, reducing the amount of hardware and connections needed to complete a space, and Biamp Launch ensures that room deployments are lightning fast and 100% consistent, making for a fully optimized collaboration experience every time. Incorporating Beamtracking® technology, our award-winning Parlé microphones latch onto the voices of meeting participants, allowing them to move freely around the space while remaining easily heard and understood. Designed to provide superior voice reproduction in conferencing environments, Desono C-IC6 loudspeakers deliver superior audio clarity for the entire room while our unique single cable connection scheme allow installers to take advantage of configuration-free networking. In addition, the included pre-terminated category cabling gets meeting spaces up and running in half the time of competing systems.

• Modena Hub

  Modena™ Hub is a wireless presentation hub that supports the new ways in which people are increasingly accustomed to working. Ideal for BYOD and BYOC spaces, Modena Hub allows participants to connect to meeting room AV equipment and USB accessories wirelessly, as well as enabling any participant to wirelessly receive its AV streams during a video conferencing session. Modena Hub supports most UC software and hardware devices, while enabling the user to wirelessly share content with other meeting participants. Modena Hub also connects to AV peripherals via USB and HDMI, and can support multiple USB devices via a standard USB hub or by connecting a Devio SCR-20 or SCR-25.

• SageVue

  SageVue is a browser-based software platform that enables technology managers, integrators, and end users to manage and monitor Biamp devices connected to their network. With SageVue, authorized individuals can review system status and perform administrative tasks. SageVue intelligently interfaces with LDAP infrastructure, allowing technology managers to use existing accounts and groups to control system access to the software. The platform is also equipped with a full-featured RESTful API, providing the ability to pull information into custom dashboards or third-party monitoring applications, delivering a single, comprehensive view of all Biamp devices connected to the network.

Bose Professional is the division of Bose dedicated to pro audio ingenuity, including portable PA systems, installed sound, and the family of conferencing solutions known as Bose Work. The era of hybrid work is here, and Bose Work is here to help people feel more together and get more done.

Website
www.bose.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

At Crestron we build technology for every way people work, everywhere in the world – from desktop to boardrooms, offices to multi-nationals. Technology that adapts to what you have and prepares you for what you’ll need. Platforms, devices, and systems designed to improve communication and collaboration. All managed by a cloud-based system for easy deployment, monitoring and upgrading. At Crestron we create faster, better, simpler solutions so people can work faster, better, and more productively.

Website
www.crestron.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

From a group of small exchanges founded in the late 1800s to an industry leader in advanced telecommunications solutions, the roots of GigTel's parent company (Endeavor Communications) reach back over a century in delivering high-quality communications and superior customer service. Having invested over $110 million in infrastructure upgrades and fiber optic technology for highly innovative solutions, this commitment continues into the future. Now, GigTel fully leverages this deep experience base to bring an advanced communications platform to the market while maintaining the same relentless desire to serve our customers and partners well.

Website
www.gigtel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

Products

• GigTel UCaaS
• GigTel CCaaS
• GigTel SIP Trunking
• GigTel eFax
• GigTel Marketing on Hold

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is an effective way to save time, money and contribute to a more sustainable world. We are Climate Neutral Certified, offering customers an option to purchase video conferencing equipment while keeping a clear climate conscience. Crystal clear audio and a sharp video image are essential for efficient meetings; this is why we only focus on cutting-edge technology in our Collaboration Solutions.

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel 70

  The Konftel 70 is a high performance USB and Bluetooth speakerphone that blends life-like audio quality with cutting edge design. It’s a perfect video meeting companion or standalone solution, for huddle rooms and small/medium locations. OmniSound® with beamforming microphones provide a focused audio experience with less distracting background noise. An optimized set of touch buttons reflects the focus on usability that’s earned the Konftel 70 a coveted Red Dot design award.

• Konftel C2070

  The Konftel C2070 is the perfect video solution for huddle, small and medium meeting rooms, combining the Konftel Cam20 4K conference camera with the Red Dot award winning Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the collaboration app on your laptop. The 123° camera field of view means that all the participants can sit in a comfortable position and still fit into the video image.

• Konftel C5070

  The Konftel C5070 is the ideal video conferencing solution for small to medium sized meeting rooms, combining the Konftel Cam50 PTZ conference camera and the award winning Konftel 70 speakerphone for OmniSound® audio quality. Premium class optics and beamforming microphones ensure everyone can be seen and heard clearly. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all that’s needed to connect the camera, the sound unit and the room’s screen to the collaboration app on a laptop.

• Konftel Personal Video Kit

  The Konftel Personal Video Kit is designed for desktop users who demand professional quality video meetings. It includes the Konftel Cam10 business webcam and Konftel Ego professional speakerphone in a convenient package. Create an enhanced visual and audio experience with a 90 degree viewing angle, full HD video output and OmniSound® audio performance. With USB plug and play, this portable kit is your perfect home and traditional office companion. For wherever you are working.

• Konftel C20800

  The Konftel C20800 Hybrid is a versatile video collaboration solution, designed for small to large meeting rooms. It features the Konftel Cam20 4K conference camera, the Konftel 800 conference phone with OmniSound® and Konftel OCC Hub. A single USB cable is all you need to connect the powerful wide-angle camera, scalable audio and the room’s screen to the collaboration app on your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. No hassle, everyone is included.

LoopUp (LSE: LOOP) helps organisations move their global communications into the cloud to support flexible working, increase productivity and reduce complexity and cost. LoopUp’s fully managed service is delivered over a premium voice network, with customer support from 15 offices around the world and deep domain expertise.

Website
loopup.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

MXL is a leading manufacturer of consumer and professional audio products for the recording, broadcast, post, production, and live sound markets. MXL is a division of Marshall Electronics, headquartered in Torrance, CA. Additional information on all MXL microphones can be found at www.mxlmics.com

Website
www.mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

Website
zoom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Products

• Zoom Platform

  Dynamic platform empowers anything you want to do or build on Zoom.

• Unified Communications

  Video and web conferencing, webinars, phone, chat, conference rooms, as well as hardware and contact center partnerships.

• Zoom Developer Platform

  The Zoom Developer Platform enables customers, developers, and service providers to easily build apps & integrations on top of Zoom. Zoom’s rapidly expanding ecosystem includes more than 1,000 apps today, making it flexible to any vertical, team, workstream, or work culture.

• Zoom Events

  Zoom Events provides immersive virtual events and experiences and real-time, interactive content distribution and engagement.

• Zoom Global Services

  Zoom’s Global Services team provides implementation and proactive support for customers, along with events and hardware certification.

Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options. Key Product Features - Data aggregation from multiple sources - Real-time dashboards for your metrics - End-to-end reporting capabilities - Access to contextual data to improve your customer journeys - Modern reporting software to maximize efficiency - Modify routing rules at a moment’s notice - Re-skilling with ease through scheduled or ad hoc updates

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• VUE

  Data and insights at your fingertips. Aceyus VUE provides powerful dashboards, ready to use right out of the box, allowing you to instantly gain full visibility into the depths of your day-to-day operations in real-time. With the ability to create, edit and personalize your dashboards, VUE allows contact center managers to decide what the most important metrics are to them and how they would like to see it displayed. Go deep with advanced reporting into metrics such as queue times, call volumes and more. Powerful filtering also allows for drill downs by agent skill types, system capacities and thousands of other parameters crucial to your organization. Scheduling and Custom Alerts allow your team to stay on top of mission-critical systems 24/7. Set threshold levels and be alerted anytime they are exceeded so your customers always get the highest level of service.

• VUE Premium

  Bring multiple data sources together, adding third-party data from other sources to dashboard views.

• VUE Enterprise

  Robust contact center reporting that brings data from multiple sources and third-party applications, bringing the full customer experience into view.

Apposite Technologies provides world-class network and application test solutions to enterprises, service providers, technology vendors, and government agencies worldwide. With both Network Emulation and Traffic Generation products, Apposite enables users to inject realistic application traffic onto accurate simulations of any wide-area network for a fast, easy way to optimize network and device performance. Apposite’s modern testing solutions help businesses deploy new technology with confidence while increasing automation and lowering costs associated with performance testing.

Website
www.apposite-tech.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting

Products

• Netropy Network Emulation

  The Netropy Network Emulator is an easy-to-use, modern test solution that lets you emulate complex network topologies with realistic network impairments in your test lab. Optimize applications to perform at the highest possible quality on 5G, Satellite, Wi-Fi, or any network.

• Netropy Traffic Generation

  Netropy Traffic Generation solutions use a modern, wizard-driven approach to replicate real application traffic and protocols at a tremendous scale to test networks, applications, and security performance.

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. The integrated systems and services help customers to offer flexible and scalable interaction capabilities to their clients while improving agent productivity with automation support and optimized information.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Video: Cloud-based Services
• Video: Desktop
• WebRTC
• Text-based Messaging (email, IM)

Founded in 1996, CloudScale365 empowers organizations to reach new heights by aligning business goals with the right technology. Our consultative approach to cloud migration, security, disaster recovery, and business continuity enables organizations to work more efficiently, in a secure environment, anytime, anywhere. A Tier 1 Microsoft Cloud Solutions Provider with 24/7 US-based support, CloudScale365 is your trusted partner for planning, migrating, deploying, and managing your entire IT ecosystem. www.cloudscale365.com

Website
www.cloudscale365.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

Desk Phone Designs, Inc is the first and only manufacturer to create two revolutionary new products designed to fit, protect, and enhance numerous business phone models . Our Decorative Snap on Covers provide a simple means to enhance many of today's business phones and are available in many solid colors, popular existing designs like burlwood, leather, geometric and abstract graphics, and/or they can be fully customized with your logo or any additional graphics. Our Transparent Protective Covers are our newest and most widely demanded product which carries the highest rating for microbial resistance, providing the disinfecting needs of today.

Website
www.deskphonedesigns.com

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Decorative Snap on Covers

  Decorative Snap on Covers provide a simple means to enhance many of today's business phones and are available in many solid colors, popular existing designs like burlwood, leather, geometric and abstract graphics, and/or they can be fully customized with your logo or any additional graphics. They are injection molded to fit and we use hydro-graphic surface decoration to turn your basic phone into beautifully designed devices.

• Transparent Protective Covers

  our most recent and highly popular product line of transparent protective covers that are made with a transparent polyether based TPU (Thermoplastic polyurethane) which carries the highest rating for microbial resistance. This is a product widely in demand due to it's ability to resist lipids as well as cleaning and disinfecting agents continuously used in medical and other environments requiring clean and sterilized surfaces, as well as providing continuous protection against bacteria, mold, and mildew. The protective covers are custom designed and molded to fit each desk phone and to provide protection to the monochrome display, function buttons, LEDs and softkeys with easy access to all functionality. The premium transparent material allows the display screen on the phone to remain clear without distortion or obstruction of visibility to the information shown on the display.

Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020, and raised over $100 million in funding from top investors.

Website
www.glia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Hypori is a highly secure streaming operating system that empowers users to perform business tasks on any endpoint device, leaving zero data at rest and guaranteeing 100% separation of personal and corporate data. This reduces cost, risk and liability. Hypori allows: *Use from any device, anywhere... Android, iPhone, Windows 10 *Extending data access to the edge, not your risk *More cost-effective BYOD- mobility and security in one capability *Reduced mobility costs, administrative costs, and costs associated with data loss *Protected employee privacy, while protecting your corporate data

Website
www.hypori.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Video: Mobile

ISI. The UC Analytics Company. Enterprise companies rely on ISI Unified Communications cloud analytics to make better decisions.

Website
www.isi-info.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Infortel Select Cloud Pro

  Infortel Select Cloud Pro is a fully-managed Unified Communications data analytics application that allows enterprise business managers to use this critical information to make better decisions.

• Infortel Select Cloud

  Infortel Select Cloud is a Unified Communications data analytics application that allows enterprise business managers to use this critical information to make better decisions.

Kurmi Software is a global provider of solutions that simplify the management and administration of enterprise Unified Communications. Kurmi’s ultra-scalable platform offers simple, customizable, and user-centric management of the market’s leading UC platforms (Cisco, Avaya, Microsoft, Alcatel-Lucent, and others). Kurmi's customers see immediate impacts on provisioning time and other KPIs as well as reductions in operational costs as high as 80%. Founded in 2011 and with offices in Europe, North America and the Middle East, Kurmi serves Global 2000 companies and Tier1 service providers worldwide

Website
www.kurmi-software.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Kurmi Unified Provisionung

  Kurmi Unified Provisioning automates the day-to-day operations of your Unified Communications and Collaboration solutions.

• Kurmi Migration Tool

  Thanks to its built-in multi-connectors, Kurmi Migration Tool can connect to your Cisco, Alcatel, Avaya or Microsoft servers to discover your fleet and make an inventory of all numbers, telephones, and groups deployed. Once your resource import is done, you will only have to select the target profile to migrate your users to the new environment.

• Kurmi Self-service portal

  Kurmi Unified Self-service Portal give administrators flexibility in how they store and integrate telephone data. You can delegate some operations to your end users via self-provisioning and service activation, call forward management, password reset, and phone remote control. You can also set your users’ specific autonomy level based on your internal policies, and personalize the portal with your branding.

• Kurmi Service Provider Suite for UCaaS

  Kurmi is the only management platform for UCaaS infrastructure that can automate a customer’s entire life cycle: data collection, virtual machine deployment, setup configuration, and user management. With the Kurmi Service Provider Suite, you can build on industry standards and vendor recommendations to implement your very own best practices. Integrate pre-planned deployment scenarios and engineering rules into the automation of the new customer onboarding, simplify release management, increase productivity, and reduce book-to-bill time.

LoopUp (LSE: LOOP) helps organisations move their global communications into the cloud to support flexible working, increase productivity and reduce complexity and cost. LoopUp’s fully managed service is delivered over a premium voice network, with customer support from 15 offices around the world and deep domain expertise.

Website
loopup.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Mio’s technology solves a common problem that exists today—too many siloed messaging apps. Contacts from different companies can use universal channels to chat, share files, and edit messages—all from their tool of choice. Mio helps teams chat better together in Slack, Microsoft Teams, & Webex.

Website
www.m.io

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

Products

• App Agnostic

  Mio’s technology solves a common problem that exists when talking to external contacts—too many siloed messaging apps. By enabling external contacts to chat in Universal Channels, everyone can share files, reply to threads, and edit messages—all from their tool of choice. Mio helps multi-teams chat better, together. Key Features: -Respond to customers, partners, and vendors in real-time: Work as you normally do in channels or spaces. -Chat from one place, not all over the place: Reduce the number of guest accounts and messaging apps you switch between. -Finish projects faster: Mio enables seamless cross-app messaging with external contacts in the background. You might even forget they don’t use Slack. -Get work done with 3+ companies in one universal channel: Chat with 2, 3, 4 or more companies in a single universal channel across Slack, Microsoft Teams, & Webex.

• Slack

  You use Slack, but what if the companies you work with use Microsoft Teams or Webex? Mio lets you collaborate with customers as if they’re colleagues. Invite your business contacts to install Mio Universal Channels. You stay in Slack. They stay in Microsoft Teams or Webex. Universal channels lets you: -Respond to customers, partners, & vendors in real time: Work as you normally do in Slack channels. -Chat from one place, not all over the place: Reduce the number workspaces you switch between. -Finish projects faster: Send files, reply to threads, & react to messages. -Get work done with 3+ companies in one universal channel: Chat with 2, 3, 4, or more companies in a single universal channel across Slack, Microsoft Teams, & Webex.. Mio enables seamless cross-app messaging with external contacts in the background. You might even forget they don’t use Slack. How It Works 1. Install Mio. 2. Create & name your universal channel. 3. Share your channel’s secure link with anyone you want to invite. 4. When someone opens your link, they join the universal channel from their preferred messaging app.

• Webex

  You use Webex, but what if the companies you work with use Slack or Microsoft Teams? Mio lets you collaborate with customers as if they’re colleagues. Invite your business contacts to join Mio Universal Channels. You stay in Webex. They stay in Slack or Microsoft Teams. Universal channels lets you: -Respond to customers, partners, & vendors in real time: Work as you normally do from Webex spaces. -Chat from one place, not all over the place: Reduce the number of guest accounts you switch between. -Finish projects faster: Send files, reply to threads, & react to messages. -Get work done with 3+ companies in one space: Chat with unlimited companies in a single universal channel across Webex, Slack, Microsoft Teams. Mio enables seamless cross-app messaging with external contacts in the background. You might even forget they don’t use Webex. How It Works 1. Install Mio. 2. Create & name your universal channel. 3. Share your channel’s link with anyone you want to invite. 4. When they open your link, they join from their preferred chat app.

• Microsoft Teams

  You use MicrosoftTeams, but what if the companies you work with use Slack or Webex? Mio lets you collaborate with customers as if they’re colleagues. Invite your business contacts to join Mio Universal Channels. You stay in Microsoft Teams. They stay in Slack or Webex. Universal channels lets you: -Respond to customers, partners, & vendors in real time: Work as you normally do from Microsoft Teams channels. -Chat from one place, not all over the place: Reduce the number of guest accounts you switch between. -Finish projects faster: Send files, reply to threads, & react to messages. -Get work done with 3+ companies in one space: Chat with unlimited companies in a single universal channel across Microsoft Teams, Slack, Webex. Mio enables seamless cross-app messaging with external contacts in the background. You might even forget they don’t use Microsoft Teams.

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens. Learn more at www.slack.com

Website
slack.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Slack Core Product

  Slack is a place where teams connect with the people and the apps they work with everyday to get work done. It’s an operating system connecting teams with real-time messaging, tools and services that facilitate optimal workflows and searchable company archives. Slack is also an open platform for integrations, which allows you to configure and customize your own unique work needs without leaving Slack. More than 90 percent of paid customers use apps.

• Slack Connect

  Slack Connect brings the power of Slack, channels and apps to the work that happens between companies. It provides a secure, common space that makes working with external parties as straightforward and fluid as working with colleagues. Slack believes that Slack Connect will replace email as the primary way that people communicate and collaborate at work.

• Enterprise Grid

  Enterprise Grid is designed to make everything people love about Slack more powerful for larger organizations. Enterprise Grid connects unlimited workspaces for each department, office location, or team, and offers additional messaging capabilities shared across the entire company. On top of that, it provides the infrastructure needed to securely manage every workspace, user, and integration day to day.

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Vision Point Systems is consulting company with almost 20 years of experience working with contact center and enterprise communications technology. VPS leverages strong partnerships with technology providers such as Twilio, Acqueon, Calabrio, and Appian to solve customer challenges in unique ways.

Website
www.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

VOSS Solutions is the leading and award-winning provider of UC & collaboration management technology, enabling you to significantly increase the levels of business automation in your UC environment to support your digital business transformation journey, achieve business efficiencies, and unlock cost savings. At VOSS, we are unique in providing collaboration management solutions for discovery & migration, automation fulfillment & analytics, and performance monitoring & management, across multiple technologies, from a single, highly flexible, and secure web portal. No other vendor comes close to offering the depth of UC & collaboration automation management and analytics that VOSS provides. www.voss-solutions.com

Website
www.voss-solutions.com

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting

Products

• UC & Collaboration Discovery and Migration

  VOSS M2UC is a highly sophisticated, big data, transformation product suite that has been designed to carry out audits of legacy environments and UC migrations from legacy to advanced UC platforms. M2UC uses a revolutionary methodology to discover, extract, transform, validate, and load large volumes of data to automate a UC migration project, saving organizations from lengthy, high-budget and high-risk, manual UC migrations.

• UC & Collaboration Automation and UC Analytics

  VOSS-4-UC is the world’s most advanced UC orchestration platform, deployed by service providers and organizations in the retail, manufacturing, finance, government, and health arenas. VOSS-4-UC comprises an extensive array of UC management capabilities and pre-integration with UC vendor and business applications, such as ServiceNow. The highest levels of automation agility within VOSS-4- UC enable you to create customized workflows that significantly lower your operating costs and meets your business needs now and as they evolve in the future. VOSS Analytics delivers big data technology to the UC space, pulling data from all dimensions and incorporating advanced data logic to produce intelligent business reports.

• UC & Collaboration Monitoring and Performance Management

  The VOSS Assurance suite integrates with VOSS- 4-UC to enrich the data needed for monitoring and fault detection leading to faster resolution through self-healing AI logic. Add business context to the technical data available from your UC solution to ensure quality service delivery. With this deep insight into your UC platform, VOSS enables you to continually improve and optimize your UC environment, to provide the very best communications experience for your employees and to grow your business as a result.

Helping schools implement their emergency preparedness plans and upgrade their school PA system, intercom, bell schedulers, and clock synchronization with Wahsega’s next-gen platform, Carina. Carina is an all-in-one Safety IoT platform that is affordable, reliable, and easy to use. Carina’s features include school intercom, paging, bell schedulers, and clock sync.

Website
www.wahsega.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Website
www.8x8.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• 8x8 Experience Communications Platform

  8x8 uniquely delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embedded communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

• 8x8 Frontdesk

  A tailored experience that optimizes high-volume call handling for receptionists and operators from anywhere. Core functionality includes a tailored user interface and the ability with no hardware required. Users can handle multiple calls simultaneously, including advanced transfers, messaging, directory services, and presence synchronization with Microsoft Teams.

• 8x8 Voice for Microsoft Teams

  A single cloud platform with advanced telephony and contact center capabilities for Microsoft Teams. Hundreds of organizations with tens of thousands of users globally rely on 8x8 for advanced communications for Teams every day.

Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options. Key Product Features - Data aggregation from multiple sources - Real-time dashboards for your metrics - End-to-end reporting capabilities - Access to contextual data to improve your customer journeys - Modern reporting software to maximize efficiency - Modify routing rules at a moment’s notice - Re-skilling with ease through scheduled or ad hoc updates

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• VUE

  Data and insights at your fingertips. Aceyus VUE provides powerful dashboards, ready to use right out of the box, allowing you to instantly gain full visibility into the depths of your day-to-day operations in real-time. With the ability to create, edit and personalize your dashboards, VUE allows contact center managers to decide what the most important metrics are to them and how they would like to see it displayed. Go deep with advanced reporting into metrics such as queue times, call volumes and more. Powerful filtering also allows for drill downs by agent skill types, system capacities and thousands of other parameters crucial to your organization. Scheduling and Custom Alerts allow your team to stay on top of mission-critical systems 24/7. Set threshold levels and be alerted anytime they are exceeded so your customers always get the highest level of service.

• VUE Premium

  Bring multiple data sources together, adding third-party data from other sources to dashboard views.

• VUE Enterprise

  Robust contact center reporting that brings data from multiple sources and third-party applications, bringing the full customer experience into view.

Bicom Systems delivers Open Standards Turnkey Telephony Systems since 2004. Our communication solution consists of five products. The essentials include PBXware, SERVERware, and sipPROT. Our Unified Communications apps gloCOM, gloCOM GO, and gloCOM Meeting have features that set us apart with a competitive advantage. Our business strategy is based on encouraging and supporting resellers to grow their business by adding VoIP to their services. As their provider, we stay on their side by providing training and support in daily operations. We have successfully deployed on every continent. Our products are used daily by SMBs, enterprises, contact centers, governments, and more.

Website
www.bicomsystems.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• A/V Meeting Room Technologies

Products

• gloCOM & gloCOM GO

  gloCOM and gloCOM GO are Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse by integrating with PBXware, our VoIP Telephony Platform.

• PBXware Telephony Platform

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium-sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide by combining the most advanced of the latest technologies.

• PBXware Contac Center Edition

  PBXware Contact Center Edition is designed to simplify and enhance call management at busy call centers and contact centers of any size. Contact Center enables companies to increase efficiency in the workplace and transform the way they conduct business.

• Hosted and Self-hosted Solutions

  Bicom Systems offers both hosted and on-premise solutions for Unified Communications. Both models offer unique advantages. Hosted deployment option relieves a company of the burden of purchasing and maintaining the hardware. The company can seamlessly upscale or downscale its own hosted resources. Companies that opt for the deployment self-hosted model have complete control over all their servers and data and, possibly even more important, the peace of mind that comes from knowing that all your business data resides safely in-house.

• gloCOM Meeting

  gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of gloCOM's contacts, the user can start collaborating with a single click. gloCOM meeting allows the user to meet with multiple people simultaneously while offering: Video Conferencing, Audio Conferencing, Screen Sharing, Remote Control, and Group chat.

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and empowers management to align activities and resources quickly with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

CBTS is a leading technology solution provider to enterprise clients in all industries including dozens of Fortune 500 and Global 2000 companies. Our solution portfolio aligns directly with our clients’ primary business challenges: mitigating security risk, optimizing collaboration, driving innovation, and leveraging data intelligence. With the agility, flexible delivery models, and client focus typical of a smaller provider, CBTS delivers the top-tier resources, scale, outstanding expertise, and capabilities of a large global provider. With over 800 certified engineers, 27 locations across North America, the UK, and India, and partnerships with leading technology manufacturers, CBTS delivers measurable results to its clients.

Website
cbts.com

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Unified Communications as a Service

  CBTS offers multiple UCaaS solutions from Cisco and Microsoft that fit and solve complex customer requirements regardless of the business size or industry. CBTS UCaaS solutions are cloud-based, fully hosted and offer a full UC suite of applications, including key components such as telephony, Cisco Webex or Microsoft Teams, mobility features, and IP handsets. Additionally, CBTS offers enhancement applications to drive business operation decisions, such as call recording and analytics with AI, IVR, and contact center as a service. Ask us about our secure communications and unmatched project management, implementation, and training resources that ensure an exceptional customer experience.

• Microsoft Teams Voice

  Microsoft Teams Voice empowers businesses to take advantage of all Microsoft Teams collaboration features while also fully integrating CBTS’ robust VoIP core capabilities like contact center, AI-enabled IVR, call recording, advanced analytics and call reporting, and many more advanced applications enterprises require. The end result is a remote-capable organization that is more secure, with a manageable enterprise unified communications and collaboration solution that enables employees to be more productive and more agile from a single service provider.

• SD-WAN

  Software-defined wide area networking (SD-WAN) is an innovative networking technology that abstracts the network hardware and application transport characteristics to simplify management and enhance performance. It allows companies to replace expensive private WAN connections such as MPLS by building higher-performance WANs using low-cost Internet access. Ideal use cases for SD-WAN include on-premises, cloud, and hybrid deployment models that require a Quality of Experience (QoE) for real-time applications such as VoIP and video regardless of where the user is located. SD-WAN can be an especially good fit for organizations that operate call centers or rely heavily on critical applications.

• Contact Center as a Service

  CBTS offers multiple Contact Center–as-a-Service solutions with leading industry partners Cisco and Five9. All are best-in-class, cloud-based contact center platforms that allow businesses to create a dynamic, reliable, omni-channel experience for their customers. All solutions are designed to provide maximum flexibility, allowing a business to quickly scale the number of agents they need to accommodate seasonal or changing business needs. With CBTS’ expertise, reliability, and scalability, clients are provided visibility into the end-to-end customer journey across multi-contact channels without a large capital outlay or ongoing asset management. Our engineers have decades of experience building and managing contact center deployments across a wide variety of industries and verticals.

• Network as a Service

  Network as a Service (NaaS) is a hosted and managed cloud-based network designed to provide a simple, scalable method to offload the complex tasks of supporting, maintaining, expanding, and securing a network. NaaS enables customers to leverage the power of CBTS to deliver a fully managed network, with cloud integration, security, switching, Wi-Fi, management, monitoring, and Auto VPN. Whether the customer is a single location retail or a multi-site enterprise, NaaS can provide the features required to support the business needs of each customer. The primary components of the solution are security, Wi-Fi, networking, and VPN.

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. The integrated systems and services help customers to offer flexible and scalable interaction capabilities to their clients while improving agent productivity with automation support and optimized information.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Video: Cloud-based Services
• Video: Desktop
• WebRTC
• Text-based Messaging (email, IM)

Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Website
www.cyara.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance. To learn more, visit www.eGain.com.

Website
www.egain.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations across the world. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Genesys Cloud CX

  Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. The Genesys Cloud CXTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

• Genesys Multicloud CX

  Enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Multicloud CX™ contact center software is the solution of choice for leading global brands that need sophistication at scale. The full-featured Genesys Multicloud CX omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market.

• Genesys DX

  Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

From a group of small exchanges founded in the late 1800s to an industry leader in advanced telecommunications solutions, the roots of GigTel's parent company (Endeavor Communications) reach back over a century in delivering high-quality communications and superior customer service. Having invested over $110 million in infrastructure upgrades and fiber optic technology for highly innovative solutions, this commitment continues into the future. Now, GigTel fully leverages this deep experience base to bring an advanced communications platform to the market while maintaining the same relentless desire to serve our customers and partners well.

Website
www.gigtel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

Products

• GigTel UCaaS
• GigTel CCaaS
• GigTel SIP Trunking
• GigTel eFax
• GigTel Marketing on Hold

Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020, and raised over $100 million in funding from top investors.

Website
www.glia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

ISI. The UC Analytics Company. Enterprise companies rely on ISI Unified Communications cloud analytics to make better decisions.

Website
www.isi-info.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Infortel Select Cloud Pro

  Infortel Select Cloud Pro is a fully-managed Unified Communications data analytics application that allows enterprise business managers to use this critical information to make better decisions.

• Infortel Select Cloud

  Infortel Select Cloud is a Unified Communications data analytics application that allows enterprise business managers to use this critical information to make better decisions.

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

MiaRec, Inc is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec, Inc offers advanced contact-center functionality such as Call Recording, Live Monitoring, Advanced Reporting, Speech Analytics, Screen Capture, Recording Announcement, and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Website
www.mitel.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Website
www.observe.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens. Learn more at www.slack.com

Website
slack.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Slack Core Product

  Slack is a place where teams connect with the people and the apps they work with everyday to get work done. It’s an operating system connecting teams with real-time messaging, tools and services that facilitate optimal workflows and searchable company archives. Slack is also an open platform for integrations, which allows you to configure and customize your own unique work needs without leaving Slack. More than 90 percent of paid customers use apps.

• Slack Connect

  Slack Connect brings the power of Slack, channels and apps to the work that happens between companies. It provides a secure, common space that makes working with external parties as straightforward and fluid as working with colleagues. Slack believes that Slack Connect will replace email as the primary way that people communicate and collaborate at work.

• Enterprise Grid

  Enterprise Grid is designed to make everything people love about Slack more powerful for larger organizations. Enterprise Grid connects unlimited workspaces for each department, office location, or team, and offers additional messaging capabilities shared across the entire company. On top of that, it provides the infrastructure needed to securely manage every workspace, user, and integration day to day.

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Website
www.sprinklr.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Modern Care

  With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

• Modern Research

  Sprinklr Modern Research enables you to listen, learn, and act on insights gleaned from modern channels. Improve products and services by leveraging actionable insights derived from real-time, voice-of-the-customer conversations, save time with automated alerts and insights, and manage brand risk by proactively detecting and managing crises.

• Modern Engagement

  Sprinklr Modern Engagement helps you listen to, triage, engage and analyze conversations across modern channels. Increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.

• Modern Marketing

  Sprinklr’s Modern Marketing helps increase ROI of content, save time and manage brand risk with AI-powered insights and content reuse, automated workflows and enterprise governance. It offers a single workspace where marketers plan omnichannel campaigns, produce and reuse content across markets and business units, publish to modern channels and analyze performance using AI to gain insights.

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.

Website
www.talkdesk.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Thrio’s groundbreaking CCaaS platform features robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. Thrio offers an API-first architecture and array of security certifications that make it a strong choice for complex and high-volume environments. Thrio’s team of contact center experts develop and market cutting edge technology that sets a new standard for reliability in contact centers.

Website
www.thrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• WebRTC

Products

• Thrio CCaaS

  Thrio's award winning CCaaS platform features leading native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels such as email, chat, SMS, social, and a range of built-in AI tools. The platform offers fully containerized deployment, management, scaling, and redundancy.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

UJET is the world's first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Website
ujet.cx

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

Website
www.uniphore.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• U-Self Serve

  Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI.

• U-Trust

  Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue.

• U-Assist

  Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies.

• U-Analyze

  Analytics and insights from 100% of interactions across all channels for agent quality management and customer experience. Improve business processes, get actionable insights into customer conversations, and deliver improved customer experience with Uniphore U-Analyze.

Vision Point Systems is consulting company with almost 20 years of experience working with contact center and enterprise communications technology. VPS leverages strong partnerships with technology providers such as Twilio, Acqueon, Calabrio, and Appian to solve customer challenges in unique ways.

Website
www.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

9Line is your affordable choice for Ray Baum's Act + Kari's Law compliance, now available for Cisco UC platforms. Precise, detailed location information is sent with every 911 call to the correct public safety answering point giving you and your users peace of mind. With new federal requirements in place for 911 calls and granular information, 9Line is your affordable solution for full compliance with both Kari's Law and Ray Baum's Act.

Website
9line911.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by the largest directly-connected network on the planet, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and is the first and only Communications Platform-as-a-Service (CPaaS) provider offering a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• Duet for Microsoft Teams Direct Routing

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, has a hosted option, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Bring-Your-Own-Carrier (BYOC) Integrations for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Amazon Connect, ZoomPhone, RingCentral, Genesys PureCloud, and more.

• Voice, Messaging, 2FA, Video & Emergency Calling APIs

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our vast network offers direct access to the PSTN in over 60 countries, a 48-state US CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive global coverage with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help automate your onboarding customer success processes, with APIs for phone number ordering, porting, emergency location management, and messaging enablement.

Inteliquent enables voice, messaging and emergency services for communication service providers, unified communications as a service (UCaaS) providers, and partners. The foundation of Inteliquent’s communications platform as a service is their fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation's largest service providers and carriers, as it provides the largest footprint of local phone numbers in the United States with over 12,200 on-net rate centers, more than 100 million phone numbers in use, and 300 billion minutes on the network annually.

Website
www.inteliquent.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Unified Communications

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

QuestBlue is committed to providing the best PBX and VOIP technology and support to serve your needs. Since 2007, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities. Attending Enterprise Connect is an amazing opportunity to connect with great like-minded people who share experiences. We are ready to share ours with you! QuestBlue provides wholesale access to the US Markets along with a 100% automated API solution to power your back office. Meet up at the show for a demonstration and conversation about our products and services. You can find us at booth 1045!

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Unique Communication Solutions provides a Unified Communications Management System that allows organizations to manage their telecommunications and data network and infrastructure to include; E9-1-1/ALI management, VoIP End Point Discovery, alarm & SNML monitoring and notifications, inventory management, automated attendant/phone trees, consolidated billing, facilities management, provisioning, and trouble tickets/works orders.

Website
unique.net

Products/Services Offered

• E-911/Emergency Systems
• Unified Communications

Products

• CAIRS

  CAIRS is a Unified Communication Management solution that offers a full suite of modules to provide a single integrate system that allows personnel to manage telecommunications and data networks including operations. CAIRS provides a single interface for call accounting, inventory management, facilities management, work order/trouble ticket processing and switch syncs for provisioning. Reporting capability is available within each module, users can easily export information to use in other systems.

• CAIRS VoIP Discovery

  CAIRS VoIP Discovery is used to enhance the reliability of Enterprise 9-1-1 Automatic Location Information data which is provided to a PSAP through a CAIRS interface. Through network scanning, CAIRS VoIP Discovery has the ability to update the ALI and ERL association and automatically update the E9-1-1 PSAP in real-time. CAIRS VoIP Discovery also enhances the reliability of Facilities Management records such as Cable Plant Connectivity aby automatically updating the connectivity of endpoints through automatic discovery.

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

Website
zoom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Products

• Zoom Platform

  Dynamic platform empowers anything you want to do or build on Zoom.

• Unified Communications

  Video and web conferencing, webinars, phone, chat, conference rooms, as well as hardware and contact center partnerships.

• Zoom Developer Platform

  The Zoom Developer Platform enables customers, developers, and service providers to easily build apps & integrations on top of Zoom. Zoom’s rapidly expanding ecosystem includes more than 1,000 apps today, making it flexible to any vertical, team, workstream, or work culture.

• Zoom Events

  Zoom Events provides immersive virtual events and experiences and real-time, interactive content distribution and engagement.

• Zoom Global Services

  Zoom’s Global Services team provides implementation and proactive support for customers, along with events and hardware certification.

Bicom Systems delivers Open Standards Turnkey Telephony Systems since 2004. Our communication solution consists of five products. The essentials include PBXware, SERVERware, and sipPROT. Our Unified Communications apps gloCOM, gloCOM GO, and gloCOM Meeting have features that set us apart with a competitive advantage. Our business strategy is based on encouraging and supporting resellers to grow their business by adding VoIP to their services. As their provider, we stay on their side by providing training and support in daily operations. We have successfully deployed on every continent. Our products are used daily by SMBs, enterprises, contact centers, governments, and more.

Website
www.bicomsystems.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• A/V Meeting Room Technologies

Products

• gloCOM & gloCOM GO

  gloCOM and gloCOM GO are Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse by integrating with PBXware, our VoIP Telephony Platform.

• PBXware Telephony Platform

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium-sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide by combining the most advanced of the latest technologies.

• PBXware Contac Center Edition

  PBXware Contact Center Edition is designed to simplify and enhance call management at busy call centers and contact centers of any size. Contact Center enables companies to increase efficiency in the workplace and transform the way they conduct business.

• Hosted and Self-hosted Solutions

  Bicom Systems offers both hosted and on-premise solutions for Unified Communications. Both models offer unique advantages. Hosted deployment option relieves a company of the burden of purchasing and maintaining the hardware. The company can seamlessly upscale or downscale its own hosted resources. Companies that opt for the deployment self-hosted model have complete control over all their servers and data and, possibly even more important, the peace of mind that comes from knowing that all your business data resides safely in-house.

• gloCOM Meeting

  gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of gloCOM's contacts, the user can start collaborating with a single click. gloCOM meeting allows the user to meet with multiple people simultaneously while offering: Video Conferencing, Audio Conferencing, Screen Sharing, Remote Control, and Group chat.

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. The integrated systems and services help customers to offer flexible and scalable interaction capabilities to their clients while improving agent productivity with automation support and optimized information.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Video: Cloud-based Services
• Video: Desktop
• WebRTC
• Text-based Messaging (email, IM)

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations across the world. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Genesys Cloud CX

  Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. The Genesys Cloud CXTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

• Genesys Multicloud CX

  Enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Multicloud CX™ contact center software is the solution of choice for leading global brands that need sophistication at scale. The full-featured Genesys Multicloud CX omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market.

• Genesys DX

  Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

From a group of small exchanges founded in the late 1800s to an industry leader in advanced telecommunications solutions, the roots of GigTel's parent company (Endeavor Communications) reach back over a century in delivering high-quality communications and superior customer service. Having invested over $110 million in infrastructure upgrades and fiber optic technology for highly innovative solutions, this commitment continues into the future. Now, GigTel fully leverages this deep experience base to bring an advanced communications platform to the market while maintaining the same relentless desire to serve our customers and partners well.

Website
www.gigtel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

Products

• GigTel UCaaS
• GigTel CCaaS
• GigTel SIP Trunking
• GigTel eFax
• GigTel Marketing on Hold

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Website
www.mitel.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

QuestBlue is committed to providing the best PBX and VOIP technology and support to serve your needs. Since 2007, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities. Attending Enterprise Connect is an amazing opportunity to connect with great like-minded people who share experiences. We are ready to share ours with you! QuestBlue provides wholesale access to the US Markets along with a 100% automated API solution to power your back office. Meet up at the show for a demonstration and conversation about our products and services. You can find us at booth 1045!

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

Website
zoom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Products

• Zoom Platform

  Dynamic platform empowers anything you want to do or build on Zoom.

• Unified Communications

  Video and web conferencing, webinars, phone, chat, conference rooms, as well as hardware and contact center partnerships.

• Zoom Developer Platform

  The Zoom Developer Platform enables customers, developers, and service providers to easily build apps & integrations on top of Zoom. Zoom’s rapidly expanding ecosystem includes more than 1,000 apps today, making it flexible to any vertical, team, workstream, or work culture.

• Zoom Events

  Zoom Events provides immersive virtual events and experiences and real-time, interactive content distribution and engagement.

• Zoom Global Services

  Zoom’s Global Services team provides implementation and proactive support for customers, along with events and hardware certification.

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. Newline introduces an all new interactive ecosystem powered by an innovative set of digital tools. This intelligent and flexible workspace helps you work more efficient, faster and better. With Newline at the heart of every workplace, meeting rooms, conference calls and collaboration sessions are brought to a whole new level.

Website
www.newline-interactive.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Newline Flex

  Newline FLEX is a versatile all-in-one touch monitor designed for desktop collaboration. Use the Newline FLEX to eliminate desk clutter from cables and peripheral devices, by plugging up to your laptop and getting to work. Increase productivity, join video calls, and host collaboration sessions with the Newline FLEX.

• Newline IP Series

  The latest wave in technology brings you more collaboration and stronger network security with the Newline IP Series. Connect your team to the world without compromising sensitive information with a Linux-based operating system. The IP Series brings you better meetings in a 4K capacitive touch display that delivers efficiency and a seamless and smooth writing experience.

• Newline X Series

  Collaborate with anyone, anywhere in the world, with the Newline X Series Unified Collaboration system. With two 1080p built-in cameras and microphone array that uses noise cancellation and echo reduction technology for an all-in-one design, use the Unified Collaboration (UC) software of your choice to enhance any meeting, conference, or huddle space.

• Newline NT Series

  Newline also offers a large-format commercial display - without touch! The NT Series is a 4K non-touch display that streamlines your meetings by focusing on just the tools you need to succeed. Bring your presentations to life on a commercial-grade display that can run 24/7 without a hitch. Wirelessly connect to the display or plug in an OPS Computer.

• Tango Conference Camera

  Newline Tango brings you simple video connectivity with any device, including your Newline display. Be UC-ready in a flash by adding the 1080p HD camera to any Newline display. With an integrated microphone, digital noise reduction, and a wide-angle field of view, be seen and heard from anywhere in the room. Newline Tango is here to boost your videoconferencing with style.

Singlewire Software is the developer of InformaCast, a leading software solution for fast and reliable emergency notifications. More than 7,000 organizations in over 50 countries use InformaCast for emergency mass notifications. Whether it’s an active shooter, severe weather, or another crisis situation, this award-winning software reaches mobile and on-premises devices with critical safety information. By giving organizations the means to develop a connected ecosystem of devices, InformaCast provides that speed and reach needed to share the right information, with the right people, at the right time.

Website
www.singlewire.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• InformaCast

  InformaCast is a powerful mass notification system that reaches your people on both their mobile and on-premises devices. When you need everyone to receive a message very quickly, and you need it to grab their attention, InformaCast delivers attention-grabbing streaming audio to a wide variety of devices.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

Helping schools implement their emergency preparedness plans and upgrade their school PA system, intercom, bell schedulers, and clock synchronization with Wahsega’s next-gen platform, Carina. Carina is an all-in-one Safety IoT platform that is affordable, reliable, and easy to use. Carina’s features include school intercom, paging, bell schedulers, and clock sync.

Website
www.wahsega.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Website
www.8x8.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• 8x8 Experience Communications Platform

  8x8 uniquely delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embedded communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

• 8x8 Frontdesk

  A tailored experience that optimizes high-volume call handling for receptionists and operators from anywhere. Core functionality includes a tailored user interface and the ability with no hardware required. Users can handle multiple calls simultaneously, including advanced transfers, messaging, directory services, and presence synchronization with Microsoft Teams.

• 8x8 Voice for Microsoft Teams

  A single cloud platform with advanced telephony and contact center capabilities for Microsoft Teams. Hundreds of organizations with tens of thousands of users globally rely on 8x8 for advanced communications for Teams every day.

Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options. Key Product Features - Data aggregation from multiple sources - Real-time dashboards for your metrics - End-to-end reporting capabilities - Access to contextual data to improve your customer journeys - Modern reporting software to maximize efficiency - Modify routing rules at a moment’s notice - Re-skilling with ease through scheduled or ad hoc updates

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• VUE

  Data and insights at your fingertips. Aceyus VUE provides powerful dashboards, ready to use right out of the box, allowing you to instantly gain full visibility into the depths of your day-to-day operations in real-time. With the ability to create, edit and personalize your dashboards, VUE allows contact center managers to decide what the most important metrics are to them and how they would like to see it displayed. Go deep with advanced reporting into metrics such as queue times, call volumes and more. Powerful filtering also allows for drill downs by agent skill types, system capacities and thousands of other parameters crucial to your organization. Scheduling and Custom Alerts allow your team to stay on top of mission-critical systems 24/7. Set threshold levels and be alerted anytime they are exceeded so your customers always get the highest level of service.

• VUE Premium

  Bring multiple data sources together, adding third-party data from other sources to dashboard views.

• VUE Enterprise

  Robust contact center reporting that brings data from multiple sources and third-party applications, bringing the full customer experience into view.

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by the largest directly-connected network on the planet, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and is the first and only Communications Platform-as-a-Service (CPaaS) provider offering a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• Duet for Microsoft Teams Direct Routing

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, has a hosted option, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Bring-Your-Own-Carrier (BYOC) Integrations for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Amazon Connect, ZoomPhone, RingCentral, Genesys PureCloud, and more.

• Voice, Messaging, 2FA, Video & Emergency Calling APIs

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our vast network offers direct access to the PSTN in over 60 countries, a 48-state US CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive global coverage with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help automate your onboarding customer success processes, with APIs for phone number ordering, porting, emergency location management, and messaging enablement.

Bicom Systems delivers Open Standards Turnkey Telephony Systems since 2004. Our communication solution consists of five products. The essentials include PBXware, SERVERware, and sipPROT. Our Unified Communications apps gloCOM, gloCOM GO, and gloCOM Meeting have features that set us apart with a competitive advantage. Our business strategy is based on encouraging and supporting resellers to grow their business by adding VoIP to their services. As their provider, we stay on their side by providing training and support in daily operations. We have successfully deployed on every continent. Our products are used daily by SMBs, enterprises, contact centers, governments, and more.

Website
www.bicomsystems.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• A/V Meeting Room Technologies

Products

• gloCOM & gloCOM GO

  gloCOM and gloCOM GO are Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse by integrating with PBXware, our VoIP Telephony Platform.

• PBXware Telephony Platform

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium-sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide by combining the most advanced of the latest technologies.

• PBXware Contac Center Edition

  PBXware Contact Center Edition is designed to simplify and enhance call management at busy call centers and contact centers of any size. Contact Center enables companies to increase efficiency in the workplace and transform the way they conduct business.

• Hosted and Self-hosted Solutions

  Bicom Systems offers both hosted and on-premise solutions for Unified Communications. Both models offer unique advantages. Hosted deployment option relieves a company of the burden of purchasing and maintaining the hardware. The company can seamlessly upscale or downscale its own hosted resources. Companies that opt for the deployment self-hosted model have complete control over all their servers and data and, possibly even more important, the peace of mind that comes from knowing that all your business data resides safely in-house.

• gloCOM Meeting

  gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of gloCOM's contacts, the user can start collaborating with a single click. gloCOM meeting allows the user to meet with multiple people simultaneously while offering: Video Conferencing, Audio Conferencing, Screen Sharing, Remote Control, and Group chat.

CBTS is a leading technology solution provider to enterprise clients in all industries including dozens of Fortune 500 and Global 2000 companies. Our solution portfolio aligns directly with our clients’ primary business challenges: mitigating security risk, optimizing collaboration, driving innovation, and leveraging data intelligence. With the agility, flexible delivery models, and client focus typical of a smaller provider, CBTS delivers the top-tier resources, scale, outstanding expertise, and capabilities of a large global provider. With over 800 certified engineers, 27 locations across North America, the UK, and India, and partnerships with leading technology manufacturers, CBTS delivers measurable results to its clients.

Website
cbts.com

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Unified Communications as a Service

  CBTS offers multiple UCaaS solutions from Cisco and Microsoft that fit and solve complex customer requirements regardless of the business size or industry. CBTS UCaaS solutions are cloud-based, fully hosted and offer a full UC suite of applications, including key components such as telephony, Cisco Webex or Microsoft Teams, mobility features, and IP handsets. Additionally, CBTS offers enhancement applications to drive business operation decisions, such as call recording and analytics with AI, IVR, and contact center as a service. Ask us about our secure communications and unmatched project management, implementation, and training resources that ensure an exceptional customer experience.

• Microsoft Teams Voice

  Microsoft Teams Voice empowers businesses to take advantage of all Microsoft Teams collaboration features while also fully integrating CBTS’ robust VoIP core capabilities like contact center, AI-enabled IVR, call recording, advanced analytics and call reporting, and many more advanced applications enterprises require. The end result is a remote-capable organization that is more secure, with a manageable enterprise unified communications and collaboration solution that enables employees to be more productive and more agile from a single service provider.

• SD-WAN

  Software-defined wide area networking (SD-WAN) is an innovative networking technology that abstracts the network hardware and application transport characteristics to simplify management and enhance performance. It allows companies to replace expensive private WAN connections such as MPLS by building higher-performance WANs using low-cost Internet access. Ideal use cases for SD-WAN include on-premises, cloud, and hybrid deployment models that require a Quality of Experience (QoE) for real-time applications such as VoIP and video regardless of where the user is located. SD-WAN can be an especially good fit for organizations that operate call centers or rely heavily on critical applications.

• Contact Center as a Service

  CBTS offers multiple Contact Center–as-a-Service solutions with leading industry partners Cisco and Five9. All are best-in-class, cloud-based contact center platforms that allow businesses to create a dynamic, reliable, omni-channel experience for their customers. All solutions are designed to provide maximum flexibility, allowing a business to quickly scale the number of agents they need to accommodate seasonal or changing business needs. With CBTS’ expertise, reliability, and scalability, clients are provided visibility into the end-to-end customer journey across multi-contact channels without a large capital outlay or ongoing asset management. Our engineers have decades of experience building and managing contact center deployments across a wide variety of industries and verticals.

• Network as a Service

  Network as a Service (NaaS) is a hosted and managed cloud-based network designed to provide a simple, scalable method to offload the complex tasks of supporting, maintaining, expanding, and securing a network. NaaS enables customers to leverage the power of CBTS to deliver a fully managed network, with cloud integration, security, switching, Wi-Fi, management, monitoring, and Auto VPN. Whether the customer is a single location retail or a multi-site enterprise, NaaS can provide the features required to support the business needs of each customer. The primary components of the solution are security, Wi-Fi, networking, and VPN.

Founded in 1996, CloudScale365 empowers organizations to reach new heights by aligning business goals with the right technology. Our consultative approach to cloud migration, security, disaster recovery, and business continuity enables organizations to work more efficiently, in a secure environment, anytime, anywhere. A Tier 1 Microsoft Cloud Solutions Provider with 24/7 US-based support, CloudScale365 is your trusted partner for planning, migrating, deploying, and managing your entire IT ecosystem. www.cloudscale365.com

Website
www.cloudscale365.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

GCOM isn't your typical government solutions provider. We combine the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Our capabilities give state and local government leaders a flexible alternative when looking for a partner to address their technology challenges. And we take our mission to enable governments' efforts to ensure safer, healthier, and more prosperous communities very seriously. GCOM's next-generation government solutions help health and human services, licensing and regulatory, and justice and public safety organizations modernize operations, optimize digital engagement, and deliver more value to the communities they serve.

Website
www.gcomsoft.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations across the world. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Genesys Cloud CX

  Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. The Genesys Cloud CXTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

• Genesys Multicloud CX

  Enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Multicloud CX™ contact center software is the solution of choice for leading global brands that need sophistication at scale. The full-featured Genesys Multicloud CX omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market.

• Genesys DX

  Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

From a group of small exchanges founded in the late 1800s to an industry leader in advanced telecommunications solutions, the roots of GigTel's parent company (Endeavor Communications) reach back over a century in delivering high-quality communications and superior customer service. Having invested over $110 million in infrastructure upgrades and fiber optic technology for highly innovative solutions, this commitment continues into the future. Now, GigTel fully leverages this deep experience base to bring an advanced communications platform to the market while maintaining the same relentless desire to serve our customers and partners well.

Website
www.gigtel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

Products

• GigTel UCaaS
• GigTel CCaaS
• GigTel SIP Trunking
• GigTel eFax
• GigTel Marketing on Hold

Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020, and raised over $100 million in funding from top investors.

Website
www.glia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Founded in 2010 and Cisco Preferred Solution Partner, Imagicle is headquartered in Italy and has wholly owned subsidiaries in Dubai and Miami. By leveraging the most advanced Scrum Agile development methodologies, Imagicle designs and develops applications to help companies make their communications faster, smarter and easier, either on-prem, hosted or in the Cloud. Imagicle offers a complete set of must-have UC apps to improve customer service, control and analyze calls, virtualize fax service, record calls, and much more to 20k customers in 150 countries, guaranteeing a first-class support service available in 7 languages. Imagicle. Happy Customers, Happy Partners, Happy People!

Website
www.imagicle.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Imagicle UC Cloud Suite

  All the must-have apps for your collaboration and UCs in a single suite, directly available from the Imagicle Cloud to provide you with top-notch scalability, flexibility, and security. Customer Service, Call Recording, Call Analytics, Digital Fax, Contact Manager, and Hotel Services: all functionalities at your fingertips leveraging a dedicated, secure, and reliable Imagicle private instance, integrated with your Cloud or Cloud-connected calling platform, with 0 operational IT costs, 3 seasonal automatic updates and a five-star supports service.

• Imagicle Customer Service

  The most complete and scalable solution to manage your Customer Service, with Auto Attendant Module enabling the definition of multi-level, self-service call flows, Advanced Queuing to easily configure queues, and the Attendant Console, fully integrated with company directories, is the easy-to-use operator console that simplifies call management and daily operations.

• Imagicle Call Recording

  Imagicle Call Recording is an easy-to-use solution to capture calls with various recording modes (Always On, On Demand, and Live Keep) and flexible retention periods to ensure compliance with all data security regulations, including GDPR and PCI-DSS MiFID II. Fully compatible with Cisco platforms, it's a perfect solution for cloud-hosted environments, leveraging the power of cloud-based data to find out what's driving calls and make every customer interaction count.

• Imagicle Call Analytics

  Imagicle Call Analytics is a complete solution with more than 50 reports ready to use and KPI rich to monitor and analyze call traffic, telephone usage, and costs, giving you valuable insights to make data-driven decisions.

• Imagicle Digital Fax

  Imagicle Digital Fax 100% software-based, Imagicle Digital Fax virtualizes fax management, making it fast, easy and safe to send and receive faxes via e-mail, web, multifunction printers in Cisco Jabber, Webex, and mobile. 100% paperless and 100% compliant with GDPR and HIPAA, it's the ideal solution to modernize workplaces without any maintenance costs.

IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Inteliquent enables voice, messaging and emergency services for communication service providers, unified communications as a service (UCaaS) providers, and partners. The foundation of Inteliquent’s communications platform as a service is their fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation's largest service providers and carriers, as it provides the largest footprint of local phone numbers in the United States with over 12,200 on-net rate centers, more than 100 million phone numbers in use, and 300 billion minutes on the network annually.

Website
www.inteliquent.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Unified Communications

ISI. The UC Analytics Company. Enterprise companies rely on ISI Unified Communications cloud analytics to make better decisions.

Website
www.isi-info.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Infortel Select Cloud Pro

  Infortel Select Cloud Pro is a fully-managed Unified Communications data analytics application that allows enterprise business managers to use this critical information to make better decisions.

• Infortel Select Cloud

  Infortel Select Cloud is a Unified Communications data analytics application that allows enterprise business managers to use this critical information to make better decisions.

Kurmi Software is a global provider of solutions that simplify the management and administration of enterprise Unified Communications. Kurmi’s ultra-scalable platform offers simple, customizable, and user-centric management of the market’s leading UC platforms (Cisco, Avaya, Microsoft, Alcatel-Lucent, and others). Kurmi's customers see immediate impacts on provisioning time and other KPIs as well as reductions in operational costs as high as 80%. Founded in 2011 and with offices in Europe, North America and the Middle East, Kurmi serves Global 2000 companies and Tier1 service providers worldwide

Website
www.kurmi-software.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Kurmi Unified Provisionung

  Kurmi Unified Provisioning automates the day-to-day operations of your Unified Communications and Collaboration solutions.

• Kurmi Migration Tool

  Thanks to its built-in multi-connectors, Kurmi Migration Tool can connect to your Cisco, Alcatel, Avaya or Microsoft servers to discover your fleet and make an inventory of all numbers, telephones, and groups deployed. Once your resource import is done, you will only have to select the target profile to migrate your users to the new environment.

• Kurmi Self-service portal

  Kurmi Unified Self-service Portal give administrators flexibility in how they store and integrate telephone data. You can delegate some operations to your end users via self-provisioning and service activation, call forward management, password reset, and phone remote control. You can also set your users’ specific autonomy level based on your internal policies, and personalize the portal with your branding.

• Kurmi Service Provider Suite for UCaaS

  Kurmi is the only management platform for UCaaS infrastructure that can automate a customer’s entire life cycle: data collection, virtual machine deployment, setup configuration, and user management. With the Kurmi Service Provider Suite, you can build on industry standards and vendor recommendations to implement your very own best practices. Integrate pre-planned deployment scenarios and engineering rules into the automation of the new customer onboarding, simplify release management, increase productivity, and reduce book-to-bill time.

LoopUp (LSE: LOOP) helps organisations move their global communications into the cloud to support flexible working, increase productivity and reduce complexity and cost. LoopUp’s fully managed service is delivered over a premium voice network, with customer support from 15 offices around the world and deep domain expertise.

Website
loopup.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Website
www.mitel.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

QuestBlue is committed to providing the best PBX and VOIP technology and support to serve your needs. Since 2007, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities. Attending Enterprise Connect is an amazing opportunity to connect with great like-minded people who share experiences. We are ready to share ours with you! QuestBlue provides wholesale access to the US Markets along with a 100% automated API solution to power your back office. Meet up at the show for a demonstration and conversation about our products and services. You can find us at booth 1045!

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit rbbn.com.

Website
www.rbbn.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

Singlewire Software is the developer of InformaCast, a leading software solution for fast and reliable emergency notifications. More than 7,000 organizations in over 50 countries use InformaCast for emergency mass notifications. Whether it’s an active shooter, severe weather, or another crisis situation, this award-winning software reaches mobile and on-premises devices with critical safety information. By giving organizations the means to develop a connected ecosystem of devices, InformaCast provides that speed and reach needed to share the right information, with the right people, at the right time.

Website
www.singlewire.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• InformaCast

  InformaCast is a powerful mass notification system that reaches your people on both their mobile and on-premises devices. When you need everyone to receive a message very quickly, and you need it to grab their attention, InformaCast delivers attention-grabbing streaming audio to a wide variety of devices.

UJET is the world's first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Website
ujet.cx

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Verizon, a global technology leader and publisher of the Data Breach Investigations Report, offers a suite of enterprise focused solutions to help hotel IT professionals reach goals quickly and more efficiently by transforming guest experiences, providing staff with digital tools and intelligent security solutions. We help keep brands visible, connected and secure.

Website
www.verizon.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Unified Communications

Vision Point Systems is consulting company with almost 20 years of experience working with contact center and enterprise communications technology. VPS leverages strong partnerships with technology providers such as Twilio, Acqueon, Calabrio, and Appian to solve customer challenges in unique ways.

Website
www.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

Website
zoom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Products

• Zoom Platform

  Dynamic platform empowers anything you want to do or build on Zoom.

• Unified Communications

  Video and web conferencing, webinars, phone, chat, conference rooms, as well as hardware and contact center partnerships.

• Zoom Developer Platform

  The Zoom Developer Platform enables customers, developers, and service providers to easily build apps & integrations on top of Zoom. Zoom’s rapidly expanding ecosystem includes more than 1,000 apps today, making it flexible to any vertical, team, workstream, or work culture.

• Zoom Events

  Zoom Events provides immersive virtual events and experiences and real-time, interactive content distribution and engagement.

• Zoom Global Services

  Zoom’s Global Services team provides implementation and proactive support for customers, along with events and hardware certification.

Barco designs technology to enable bright outcomes around the world. Seeing beyond the image, we develop visualization and collaboration solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting, classroom and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). In 2020, we realized sales of 770 million euro. We have a global team of 3,300 employees, whose passion for technology is captured in 461 granted patents. For more information, visit us on www.barco.com, follow us on Twitter (@Barco), LinkedIn (Barco), YouTube (BarcoTV), or like us on Facebook (Barco).

Website
www.barco.com

Social Networks

Products/Services Offered

• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Video: Room Systems
• A/V Meeting Room Technologies

Hiya is trusted by global businesses, carriers and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 170 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at hiya.com.

Website
hiya.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Mobile/Wireless Platform/Devices
• Security

Verizon, a global technology leader and publisher of the Data Breach Investigations Report, offers a suite of enterprise focused solutions to help hotel IT professionals reach goals quickly and more efficiently by transforming guest experiences, providing staff with digital tools and intelligent security solutions. We help keep brands visible, connected and secure.

Website
www.verizon.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Unified Communications

Barco designs technology to enable bright outcomes around the world. Seeing beyond the image, we develop visualization and collaboration solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting, classroom and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). In 2020, we realized sales of 770 million euro. We have a global team of 3,300 employees, whose passion for technology is captured in 461 granted patents. For more information, visit us on www.barco.com, follow us on Twitter (@Barco), LinkedIn (Barco), YouTube (BarcoTV), or like us on Facebook (Barco).

Website
www.barco.com

Social Networks

Products/Services Offered

• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Video: Room Systems
• A/V Meeting Room Technologies

Hypori is a highly secure streaming operating system that empowers users to perform business tasks on any endpoint device, leaving zero data at rest and guaranteeing 100% separation of personal and corporate data. This reduces cost, risk and liability. Hypori allows: *Use from any device, anywhere... Android, iPhone, Windows 10 *Extending data access to the edge, not your risk *More cost-effective BYOD- mobility and security in one capability *Reduced mobility costs, administrative costs, and costs associated with data loss *Protected employee privacy, while protecting your corporate data

Website
www.hypori.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Video: Mobile

Inteliquent enables voice, messaging and emergency services for communication service providers, unified communications as a service (UCaaS) providers, and partners. The foundation of Inteliquent’s communications platform as a service is their fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation's largest service providers and carriers, as it provides the largest footprint of local phone numbers in the United States with over 12,200 on-net rate centers, more than 100 million phone numbers in use, and 300 billion minutes on the network annually.

Website
www.inteliquent.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Unified Communications

Panopto is the fastest-growing asynchronous video communication solution used by Fortune 1000 companies and leading academic institutions, globally. Since 2007, we’ve helped organizations including GE, First Horizon Bank, New York Life, and Yale improve employee productivity and student achievement through video. We’ve evolved to also provide meeting intelligence solutions that enable more productive and flexible collaboration. Panopto is an easy, all-in-one solution to capture videos and meeting recordings, live stream events, and share videos in a secure, searchable, YouTube-like portal. Panopto has been recognized by Gartner as a leader in enterprise video content management for four years running.

Website
www.panopto.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Mobile/Wireless Services
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Verizon, a global technology leader and publisher of the Data Breach Investigations Report, offers a suite of enterprise focused solutions to help hotel IT professionals reach goals quickly and more efficiently by transforming guest experiences, providing staff with digital tools and intelligent security solutions. We help keep brands visible, connected and secure.

Website
www.verizon.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Unified Communications

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by the largest directly-connected network on the planet, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and is the first and only Communications Platform-as-a-Service (CPaaS) provider offering a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• Duet for Microsoft Teams Direct Routing

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, has a hosted option, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Bring-Your-Own-Carrier (BYOC) Integrations for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Amazon Connect, ZoomPhone, RingCentral, Genesys PureCloud, and more.

• Voice, Messaging, 2FA, Video & Emergency Calling APIs

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our vast network offers direct access to the PSTN in over 60 countries, a 48-state US CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive global coverage with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help automate your onboarding customer success processes, with APIs for phone number ordering, porting, emergency location management, and messaging enablement.

From a group of small exchanges founded in the late 1800s to an industry leader in advanced telecommunications solutions, the roots of GigTel's parent company (Endeavor Communications) reach back over a century in delivering high-quality communications and superior customer service. Having invested over $110 million in infrastructure upgrades and fiber optic technology for highly innovative solutions, this commitment continues into the future. Now, GigTel fully leverages this deep experience base to bring an advanced communications platform to the market while maintaining the same relentless desire to serve our customers and partners well.

Website
www.gigtel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

Products

• GigTel UCaaS
• GigTel CCaaS
• GigTel SIP Trunking
• GigTel eFax
• GigTel Marketing on Hold

IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

MiaRec, Inc is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec, Inc offers advanced contact-center functionality such as Call Recording, Live Monitoring, Advanced Reporting, Speech Analytics, Screen Capture, Recording Announcement, and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

QuestBlue is committed to providing the best PBX and VOIP technology and support to serve your needs. Since 2007, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities. Attending Enterprise Connect is an amazing opportunity to connect with great like-minded people who share experiences. We are ready to share ours with you! QuestBlue provides wholesale access to the US Markets along with a 100% automated API solution to power your back office. Meet up at the show for a demonstration and conversation about our products and services. You can find us at booth 1045!

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit rbbn.com.

Website
www.rbbn.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is an effective way to save time, money and contribute to a more sustainable world. We are Climate Neutral Certified, offering customers an option to purchase video conferencing equipment while keeping a clear climate conscience. Crystal clear audio and a sharp video image are essential for efficient meetings; this is why we only focus on cutting-edge technology in our Collaboration Solutions.

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel 70

  The Konftel 70 is a high performance USB and Bluetooth speakerphone that blends life-like audio quality with cutting edge design. It’s a perfect video meeting companion or standalone solution, for huddle rooms and small/medium locations. OmniSound® with beamforming microphones provide a focused audio experience with less distracting background noise. An optimized set of touch buttons reflects the focus on usability that’s earned the Konftel 70 a coveted Red Dot design award.

• Konftel C2070

  The Konftel C2070 is the perfect video solution for huddle, small and medium meeting rooms, combining the Konftel Cam20 4K conference camera with the Red Dot award winning Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the collaboration app on your laptop. The 123° camera field of view means that all the participants can sit in a comfortable position and still fit into the video image.

• Konftel C5070

  The Konftel C5070 is the ideal video conferencing solution for small to medium sized meeting rooms, combining the Konftel Cam50 PTZ conference camera and the award winning Konftel 70 speakerphone for OmniSound® audio quality. Premium class optics and beamforming microphones ensure everyone can be seen and heard clearly. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all that’s needed to connect the camera, the sound unit and the room’s screen to the collaboration app on a laptop.

• Konftel Personal Video Kit

  The Konftel Personal Video Kit is designed for desktop users who demand professional quality video meetings. It includes the Konftel Cam10 business webcam and Konftel Ego professional speakerphone in a convenient package. Create an enhanced visual and audio experience with a 90 degree viewing angle, full HD video output and OmniSound® audio performance. With USB plug and play, this portable kit is your perfect home and traditional office companion. For wherever you are working.

• Konftel C20800

  The Konftel C20800 Hybrid is a versatile video collaboration solution, designed for small to large meeting rooms. It features the Konftel Cam20 4K conference camera, the Konftel 800 conference phone with OmniSound® and Konftel OCC Hub. A single USB cable is all you need to connect the powerful wide-angle camera, scalable audio and the room’s screen to the collaboration app on your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. No hassle, everyone is included.

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit rbbn.com.

Website
www.rbbn.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

Founded in 1996, CloudScale365 empowers organizations to reach new heights by aligning business goals with the right technology. Our consultative approach to cloud migration, security, disaster recovery, and business continuity enables organizations to work more efficiently, in a secure environment, anytime, anywhere. A Tier 1 Microsoft Cloud Solutions Provider with 24/7 US-based support, CloudScale365 is your trusted partner for planning, migrating, deploying, and managing your entire IT ecosystem. www.cloudscale365.com

Website
www.cloudscale365.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

GCOM isn't your typical government solutions provider. We combine the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Our capabilities give state and local government leaders a flexible alternative when looking for a partner to address their technology challenges. And we take our mission to enable governments' efforts to ensure safer, healthier, and more prosperous communities very seriously. GCOM's next-generation government solutions help health and human services, licensing and regulatory, and justice and public safety organizations modernize operations, optimize digital engagement, and deliver more value to the communities they serve.

Website
www.gcomsoft.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020, and raised over $100 million in funding from top investors.

Website
www.glia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Hiya is trusted by global businesses, carriers and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 170 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at hiya.com.

Website
hiya.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Mobile/Wireless Platform/Devices
• Security

Hypori is a highly secure streaming operating system that empowers users to perform business tasks on any endpoint device, leaving zero data at rest and guaranteeing 100% separation of personal and corporate data. This reduces cost, risk and liability. Hypori allows: *Use from any device, anywhere... Android, iPhone, Windows 10 *Extending data access to the edge, not your risk *More cost-effective BYOD- mobility and security in one capability *Reduced mobility costs, administrative costs, and costs associated with data loss *Protected employee privacy, while protecting your corporate data

Website
www.hypori.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Video: Mobile

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Verizon, a global technology leader and publisher of the Data Breach Investigations Report, offers a suite of enterprise focused solutions to help hotel IT professionals reach goals quickly and more efficiently by transforming guest experiences, providing staff with digital tools and intelligent security solutions. We help keep brands visible, connected and secure.

Website
www.verizon.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Unified Communications

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. The integrated systems and services help customers to offer flexible and scalable interaction capabilities to their clients while improving agent productivity with automation support and optimized information.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Video: Cloud-based Services
• Video: Desktop
• WebRTC
• Text-based Messaging (email, IM)

Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Website
www.cyara.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations across the world. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Genesys Cloud CX

  Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. The Genesys Cloud CXTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

• Genesys Multicloud CX

  Enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Multicloud CX™ contact center software is the solution of choice for leading global brands that need sophistication at scale. The full-featured Genesys Multicloud CX omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market.

• Genesys DX

  Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

IBM is a leading cloud and AI solutions company, and the largest technology and consulting employer in the world. Trusted by thousands of enterprises across 20 industries, IBM Cloud, with Red Hat, brings together market-leading security, enterprise scalability and open innovation for increased agility and continuity. IBM Watson empowers enterprises to predict and shape future business outcomes, automate complex processes and better optimize employees’ priorities and time. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents.

Website
www.ibm.com/watson

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

MiaRec, Inc is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec, Inc offers advanced contact-center functionality such as Call Recording, Live Monitoring, Advanced Reporting, Speech Analytics, Screen Capture, Recording Announcement, and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Website
www.observe.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Website
www.sprinklr.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Modern Care

  With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

• Modern Research

  Sprinklr Modern Research enables you to listen, learn, and act on insights gleaned from modern channels. Improve products and services by leveraging actionable insights derived from real-time, voice-of-the-customer conversations, save time with automated alerts and insights, and manage brand risk by proactively detecting and managing crises.

• Modern Engagement

  Sprinklr Modern Engagement helps you listen to, triage, engage and analyze conversations across modern channels. Increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.

• Modern Marketing

  Sprinklr’s Modern Marketing helps increase ROI of content, save time and manage brand risk with AI-powered insights and content reuse, automated workflows and enterprise governance. It offers a single workspace where marketers plan omnichannel campaigns, produce and reuse content across markets and business units, publish to modern channels and analyze performance using AI to gain insights.

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.

Website
www.talkdesk.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

CBTS is a leading technology solution provider to enterprise clients in all industries including dozens of Fortune 500 and Global 2000 companies. Our solution portfolio aligns directly with our clients’ primary business challenges: mitigating security risk, optimizing collaboration, driving innovation, and leveraging data intelligence. With the agility, flexible delivery models, and client focus typical of a smaller provider, CBTS delivers the top-tier resources, scale, outstanding expertise, and capabilities of a large global provider. With over 800 certified engineers, 27 locations across North America, the UK, and India, and partnerships with leading technology manufacturers, CBTS delivers measurable results to its clients.

Website
cbts.com

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Unified Communications as a Service

  CBTS offers multiple UCaaS solutions from Cisco and Microsoft that fit and solve complex customer requirements regardless of the business size or industry. CBTS UCaaS solutions are cloud-based, fully hosted and offer a full UC suite of applications, including key components such as telephony, Cisco Webex or Microsoft Teams, mobility features, and IP handsets. Additionally, CBTS offers enhancement applications to drive business operation decisions, such as call recording and analytics with AI, IVR, and contact center as a service. Ask us about our secure communications and unmatched project management, implementation, and training resources that ensure an exceptional customer experience.

• Microsoft Teams Voice

  Microsoft Teams Voice empowers businesses to take advantage of all Microsoft Teams collaboration features while also fully integrating CBTS’ robust VoIP core capabilities like contact center, AI-enabled IVR, call recording, advanced analytics and call reporting, and many more advanced applications enterprises require. The end result is a remote-capable organization that is more secure, with a manageable enterprise unified communications and collaboration solution that enables employees to be more productive and more agile from a single service provider.

• SD-WAN

  Software-defined wide area networking (SD-WAN) is an innovative networking technology that abstracts the network hardware and application transport characteristics to simplify management and enhance performance. It allows companies to replace expensive private WAN connections such as MPLS by building higher-performance WANs using low-cost Internet access. Ideal use cases for SD-WAN include on-premises, cloud, and hybrid deployment models that require a Quality of Experience (QoE) for real-time applications such as VoIP and video regardless of where the user is located. SD-WAN can be an especially good fit for organizations that operate call centers or rely heavily on critical applications.

• Contact Center as a Service

  CBTS offers multiple Contact Center–as-a-Service solutions with leading industry partners Cisco and Five9. All are best-in-class, cloud-based contact center platforms that allow businesses to create a dynamic, reliable, omni-channel experience for their customers. All solutions are designed to provide maximum flexibility, allowing a business to quickly scale the number of agents they need to accommodate seasonal or changing business needs. With CBTS’ expertise, reliability, and scalability, clients are provided visibility into the end-to-end customer journey across multi-contact channels without a large capital outlay or ongoing asset management. Our engineers have decades of experience building and managing contact center deployments across a wide variety of industries and verticals.

• Network as a Service

  Network as a Service (NaaS) is a hosted and managed cloud-based network designed to provide a simple, scalable method to offload the complex tasks of supporting, maintaining, expanding, and securing a network. NaaS enables customers to leverage the power of CBTS to deliver a fully managed network, with cloud integration, security, switching, Wi-Fi, management, monitoring, and Auto VPN. Whether the customer is a single location retail or a multi-site enterprise, NaaS can provide the features required to support the business needs of each customer. The primary components of the solution are security, Wi-Fi, networking, and VPN.

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. The integrated systems and services help customers to offer flexible and scalable interaction capabilities to their clients while improving agent productivity with automation support and optimized information.

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Video: Cloud-based Services
• Video: Desktop
• WebRTC
• Text-based Messaging (email, IM)

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Vision Point Systems is consulting company with almost 20 years of experience working with contact center and enterprise communications technology. VPS leverages strong partnerships with technology providers such as Twilio, Acqueon, Calabrio, and Appian to solve customer challenges in unique ways.

Website
www.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Website
www.8x8.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• 8x8 Experience Communications Platform

  8x8 uniquely delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embedded communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

• 8x8 Frontdesk

  A tailored experience that optimizes high-volume call handling for receptionists and operators from anywhere. Core functionality includes a tailored user interface and the ability with no hardware required. Users can handle multiple calls simultaneously, including advanced transfers, messaging, directory services, and presence synchronization with Microsoft Teams.

• 8x8 Voice for Microsoft Teams

  A single cloud platform with advanced telephony and contact center capabilities for Microsoft Teams. Hundreds of organizations with tens of thousands of users globally rely on 8x8 for advanced communications for Teams every day.

Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options. Key Product Features - Data aggregation from multiple sources - Real-time dashboards for your metrics - End-to-end reporting capabilities - Access to contextual data to improve your customer journeys - Modern reporting software to maximize efficiency - Modify routing rules at a moment’s notice - Re-skilling with ease through scheduled or ad hoc updates

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• VUE

  Data and insights at your fingertips. Aceyus VUE provides powerful dashboards, ready to use right out of the box, allowing you to instantly gain full visibility into the depths of your day-to-day operations in real-time. With the ability to create, edit and personalize your dashboards, VUE allows contact center managers to decide what the most important metrics are to them and how they would like to see it displayed. Go deep with advanced reporting into metrics such as queue times, call volumes and more. Powerful filtering also allows for drill downs by agent skill types, system capacities and thousands of other parameters crucial to your organization. Scheduling and Custom Alerts allow your team to stay on top of mission-critical systems 24/7. Set threshold levels and be alerted anytime they are exceeded so your customers always get the highest level of service.

• VUE Premium

  Bring multiple data sources together, adding third-party data from other sources to dashboard views.

• VUE Enterprise

  Robust contact center reporting that brings data from multiple sources and third-party applications, bringing the full customer experience into view.