2020 Sponsors and Exhibitors

Altia Systems is a venture-backed company based in Cupertino, CA., and is the creator of the PanaCast system and software products. PanaCast 3 delivers a 180° wide field of view, which replicates the natural human visual perspective. Funded by Intel Capital and other leading investors, Altia Systems' PanaCast 2, 2s, and Live systems deliver real-time 180° Panoramic-4K, Panoramic-5K and 4K 3D video streams from integrated, synchronized and optimized multi-camera arrays.

Address
10020 De Anza Blvd, Suite 200
Cupertino, California 95014
United States of America

Website
www.panacast.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• PanaCast 3

  PanaCast 3 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view with 6x lossless digital zoom.

• PanaCast 2

  PanaCast 2 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view, which replicates the natural human visual perspective.

Organizations who value the power of visual communications, trust AVI to enable people and teams to communicate their critical ideas. AVI technologies accelerate decision making, improve human interactions and create immersive digital experiences

Address
9675 W. 76th St.
Suite 130
Eden Prairie, Minnesota 55344
United States of America

Website
www.avisystems.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Unified Collaboration

  AVI brings together voice, video, collaboration, room systems, work products and files to maximize adoption

• Digital Media

  AVI offers digital streaming, digital signage and digital workflows to help our customers communicate their message and brand.

• Enterprise Consulting

  AVI offers strategic planning based on Use Cases and Workflows rather than hardware and buzzwords

• Managed Services

  AVI offers a comprehensive array of Day 2 services designed to offer our customer peace of mind

• AVI Insight

  The industry’s first multi-platform, multi-vendor, real-time monitoring and reporting system.

Cyviz is a global technology provider for solutions ranging from multipurpose collaboration spaces and meeting rooms, to complex command & control environments and operations centers. Since 1998, Cyviz empowers the digital workforce and allows users to connect, visualize, and collaborate on critical data. Cyviz provides enterprise-ready turnkey solutions that are easy to deploy, easy to operate, and easy to support. The functionality is built on a concept that is standardized and configurable. Cyviz serves the Fortune 500, global enterprise and government customers that demand seamless integration that engage people, encourage greater collaboration, and accelerate decision-making.

Company Email: [email protected]

Address
900 N. Glebe Rd, Suite 200
Arlington, Virginia 22203
United States of America

Website
www.cyviz.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Easy Connect

  Cyviz Easy Connect is a network centric solution based on standard web technologies. It allows users to present content from computers in rooms controlled by a Cyviz Easy Controller. The Cyviz Easy Controller ensures that content is not shared on the wrong screen, either by accident or intentionally. Multimedia is streamed using WebRTC, a standard protocol that offers a multitude of benefits. It supports complex network topologies, firewall traversal, secure connection and encryption of content.

• Easy Server

  The Cyviz Easy Server is a web application which serves multiple purposes. It is a web-based tool for remote management, support, diagnosing and upgrading of Cyviz Easy Controllers and Cyviz Connect Receivers. The Easy Server is also a centralized repository for Cyviz Easy Controller runtime and configuration data, as well as AV equipment health status. It acts a host for the Cyviz Easy WebClient, Cyviz Easy Connect web applications and Cyviz Easy Communication Proxy.

• Easy Controller

  The Cyviz Solutions can be divided in categories where the Cyviz Easy X Controller is developed for operation and control of the advanced and complex solutions. The Cyviz Easy M Controller aims at controlling standard meeting rooms, typically with video and audio conferencing capabilities and connectivity for portable computers. The Cyviz Easy A Controller is designed to automate and monitor basic rooms where there is no need for user control via a touch panel. The common factor is that all are built on the Cyviz Easy Platform which is configurable and upgradable.

We really love meetings, getting together and making things happen. Evoko are Swedish, design-driven innovators dedicated to making professional gatherings smoother, more cost-efficient and stylish. We aspire to give you the tools to make every meeting magnificent. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. The original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution.

Company Email: [email protected]

Address
100 Mechanic st Suite 2
Doylestown, Pennsylvania 18901
United States of America

Website
www.evoko.se

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Video: Desktop
• Video: Mobile
• A/V Meeting Room Technologies

Products

• EVOKO LISO

  Once again, we are proud to revolutionize the way you meet. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. This was the original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Now we are launching the next generation room booking system: Evoko Liso. Even brighter and lovelier to look at, believe it or not. With the same mission as ever – making sure all your meeting rooms are being used in a truly effective way.

• EVOKO PUSCO

  Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution – Evoko Pusco. All you have to do is plug in two cables and you are good to go!

• EVOKO GROUPIE

  Evoko Groupie is a portable wide-angle illumination lens that you can attach to any device making a video conference call so much easier. It sticks easily on the existing camera, enlarging and brightening up the field of view. Making everyone in the meeting clearly visible. Small, enlightening, sharp. Evoko Groupie has won many awards for both design and functionality, we agree it’s pretty special!

• EVOKO MINTO

  Say hello to the most important participant in your future meetings and try our new conference phone. Say goodbye to background noise, distractions and comments that can’t be heard. Evoko Minto is an intelligent, wireless conference phone that’s really easy to work with and super stylish. The Minto has a remarkable ability to hear what’s important and what isn’t, all thanks to a unique sound technology. Ready for use with your mobile phone, tablet or laptop, fast tracking you to the core of the meeting. Getting the message through to everyone — wherever you are.

• EVOKO HOME

  See the full meeting room schedule at a glance with Evoko Overview screen in Evoko Home.

Fontel, Inc. is a specialty wholesale distributor of voice, video, and data communication products, specializing in peripheral end-point devices. Fontel is committed to offering a high quality, yet competitively priced, portfolio of voice, video, and data products to dealers, resellers, and installers of voice, video, and data communication systems. Fontel’s staff provides exceptional service and support, allowing customers to offer efficient and timely service to their end-user accounts.

Company Email: [email protected]

Address
804 E St
Aurora, Nebraska 68818
United States of America

Website
www.fontel.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Cloud-based Services
• A/V Meeting Room Technologies

We’ve reimagined meeting room collaboration, improving the ease and quality of in-room video conferencing so teams are empowered to do more. Using web-based communication platforms and protocols, integrating with workflows and external apps and delivering crystal-clear audio with high-definition 4K cameras from Dolby Voice®, we’re providing enterprises with exceptional meeting experiences at affordable per-room pricing. Taking less than 15 minutes to install, our video conferencing solutions deliver instant collaboration, filling meeting rooms with empowered workers. Get more from your in-room video conferencing so you can do more for your business.

Company Email: [email protected]

Address
500 Arguello Street
Suite 300
Redwood City, California 94063
United States of America

Website
highfive.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Highfive Select

  The Select is the all-in-one conferencing device that offers a wide-angle HD video conferencing camera that captures the entire room within a 120-degree field of view, no zoom required. Also built in is an integrated microphone that features noise and echo cancellation. It's the best option for huddle and meeting rooms with 5 or less seats.

• Highfive Plus

  The Plus adds the best-in-class Dolby Conference Phone (DCP) for an even better audio experience with dynamic leveling technology and a 360-degree audio capture. It means remote participants will hear everyone clearly, just as if they are in the same room. Also the Dolby Conference Phone’s touch screen allows in-room participants to launch and control meetings quickly and easily so your teams can get to work. This is a terrific solution for larger meeting rooms with 5-12 seats.

• Highfive Premium

  The Premium meeting solution provides the best video and audio conferencing experience that unites the powers of Highfive and Dolby. In addition to the Dolby Conference Phone, the Premium includes a 4K HDR camera which offers a high dynamic range to instantly adjust for contrast or difficult lighting. With proper lighting the camera’s intelligent scene framing can digitally pan, tilt, zoom and follow the conversations that occur in the meeting room. Not only that, but this superior camera also offers whiteboard framing and dual-screen support to share content or display up to six incoming video feeds to provide a more collaborative meeting experience for all participants.

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is a smooth way to save time, money and contribute to a more sustainable world. Crystal clear audio and a sharp video image are essential for efficient meetings, this is why we only focus on cutting-edge technology. Our audio technology OmniSound® is built into all Konftel Conference phones and devices, sold globally under the Konftel brand and our headquarter is based in Sweden.

Company Email: [email protected]

Address
Döbelnsgatan 19
Umeå, 903 30
Sweden

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel C50300IPx Hybrid

  Shine together. Exceptional video conferences. Konftel C50300IPx Hybrid is a flexible premium video collaboration solution for medium and large meeting rooms. Fantastic PTZ camera, conference phone with OmniSound® and Konftel OCC Hub with HDMI for screen connection. Hybrid conferencing: combine meeting apps on your computer with telephone calls via SIP.

• Konftel C20Ego

  Huddle Room Video. Convenience in a box. Konftel C20Ego is the perfect video collaboration solution for small huddle rooms, combining the Konftel Cam20 4K conference camera and the brilliant Konftel Ego speakerphone with OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s HDMI screen to the collaboration app on your laptop.

• Konftel 300Wx

  Absolute Freedom. The Konftel 300Wx wireless conference phone allows you to hold meetings wherever is convenient for you – without worrying about network and power outlets. The wireless DECT technology is both reliable and secure. Choose a base station to suit your company’s telephony environment, SIP or analog, or connect to an installed DECT system. The rechargeable battery gives you up to 60 hours of talk time.

• Konftel 300IPx

  The Art of Easiness. One click is all it takes to start or join a meeting. Conference calls are easier than ever with the Konftel 300IPx and Konftel Unite mobile app. This versatile IP conference phone is ideal in any room right up to large auditoriums. It has a USB port and works perfectly with Skype for Business, Cisco, Avaya and other meeting tools. Konftel’s patented OmniSound® technology delivers crystal-clear, natural HD audio.

• Konftel 800

  True Conference delight. The next generation IP conference phone, with OmniSound audio, mobile app integration and daisy chain connection.

Logitech transforms video collaboration by offering easy-to-use and affordable tools for meeting spaces, huddle rooms, desktops, and more. Easily deployable at scale and fully-compatible with leading video platforms, including Microsoft, Google, and Zoom, our USB-enabled ConferenceCams and webcams deliver crystal-clear audio and razor-sharp video for great user experiences. Our UC headsets and meeting room accessories also provide great experiences for users through high performance and award-winning design. Learn more at www.logitech.com/vc

Company Email: [email protected]

Address
7700 Gateway Blvd
Newark, California 94560
United States of America

Website
www.logitech.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Logitech Rally

  Logitech Rally delivers studio-quality video, unmatched voice clarity, and RightSense automation for better video meetings. Easily deployable at scale, Rally is compatible with leading cloud video applications, including Google Hangouts Meet, Microsoft Skype® for Business, Microsoft Teams, and Zoom. With modular audio, thoughtful cable management and premium finishes, Rally integrates beautifully into medium and larger rooms.

• Logitech Rally Camera

  With premium industrial design and an Ultra-HD imaging system, Rally Camera tops the lineup of standalone video cameras from Logitech®. Packed with advanced optics and breakthrough technologies, Rally Camera delivers premium performance in professional meeting spaces of all shapes and sizes. With whisper-quiet mechanical Pan/Tilt/Zoom, razor-sharp 15X HD zoom, expansive 90° field of view, and powerful 4K sensor, Rally Camera captures every person in the room with truly phenomenal video quality.

• Logitech MeetUp

  Logitech® MeetUp is a premier ConferenceCam designed for small conference rooms and huddle rooms. With a superwide 120° field of view, MeetUp makes every seat at the table clearly visible. Motorized pan/tilt widens FOV up to 170°, while a low-distortion Logitech-engineered lens, Ultra HD 4K optics, and three camera presets deliver remarkable video quality and enhance face-to-face collaboration. MeetUp’s integrated audio is optimized for huddle room acoustics and delivers an exceptional sound experience.

• Logitech BRIO 4K Webcam

  Logitech BRIO is a Windows Hello-certified webcam that delivers 4K UHD and 5X zoom for truly amazing video quality. BRIO’s 4K image sensor is a next-generation powerhouse that enables 5X digital zoom, high frame rates and multiple resolutions to optimally support any compute/network environment. Advanced Logitech optics deliver razor-sharp video resolution with autofocus and 65°, 78°, and 90° FOV options.

MXL is a leading manufacturer of professional communications hardware for meeting rooms, web conferencing, and huddle rooms. MXL's award winning AC-Series USB microphones are renown for providing crystal-clear speech intelligibility and user-focused design. For more information, visit www.mxlmics.com. MXL Microphones is a division of Marshall Electronics, Inc., headquarters in Torrance, California. For more information, visit www.marshall-usa.com.

Company Email: [email protected]

Address
20608 Madrona Ave
Torrance, California 90503
United States of America

Website
www.mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work. Newline continues to push the envelope of technology, and has set the foundation to become the worldwide leader in interactive displays.

Address
101 East Park Blvd., Suite 807 (Bank of America Tower)
Plano, Texas 75074
United States of America

Website
usa.newline-interactive.com

Social Networks

Products/Services Offered

• Unified Communications
• A/V Meeting Room Technologies

Products

• TRUTOUCH X Series

  Experience meetings on an interactive display that allows for the whole team to interact without limitations by sharing not only voice and video, but also data and annotation. Take notes on a digital whiteboard with the most comfortable writing experience available on a touch screen and share information all with one button. Collaborate with anyone, anywhere no matter what device or system they use with the TRUTOUCH X Series' non-proprietary all-in-one design that combines advanced technology with elegance. From taking notes to sharing ideas, your company is always one button away from collaboration like you’ve never experienced before.

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

At PGi we pride ourselves on being collaboration & communication solution experts with 27 years as industry leaders. From a powerful, intuitively designed collaboration platform to our team of experienced and committed service technicians, PGi's expansive portfolio of communication solutions powers the intelligent enterprise of today. We enable organizations to connect, communicate and collaborate every time, everywhere. That’s what PGi’s flagship collaboration product, GlobalMeet® is all about - arming companies with the seamless, universal tools they need to unleash collaboration and creativity.

Address
2300 Lakeview Parkway, Suite 400
Alpharetta, Georgia 30009
United States of America

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• A/V Meeting Room Technologies

Products

• GlobalMeet®

  From small teams to large enterprises, GlobalMeet® offers robust solutions for meetings, events and team collaboration.

Affordable Multi-camera Recording & Livestreaming: Broadcast your corporate event with SlingStudio’s revolutionary multi-camera livestreaming solution, delivering HD-quality video, picture-in-picture, graphic overlays, video transitions, low-delay video conferencing mode and more. SlingStudio is streamlined for post-production, offering automatic A/V syncing and quicker turnarounds. SlingStudio complements and easily integrates with your existing equipment or helps you get started in an affordable way. You can now own a professional-quality in-house production studio that fits within your budget. Reach your key stakeholders by streaming live to Facebook, YouTube, Vimeo, Periscope or a specific RTMP site.

Company Email: [email protected]

Address
100 Inverness Terrace East
Englewood, Colorado 80112
United States of America

Website
www.myslingstudio.com/corporate

Social Networks

Products/Services Offered

• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SlingStudio hub

  The industry's first portable, wireless multi-camera broadcasting platform. Monitor, record, switch, edit and stream live HD-quality video wirelessly to Facebook, YouTube, Vimeo, Twitch, Twitter/Periscope, Livestream, Ustream, Restream.io and other RTMP destinations. It's portable, affordable and easy to use.

• SlingStudio CameraLink

  Wirelessly connect your camera to SlingStudio. Use your supported HDMI camera or camcorder to wirelessly send video to SlingStudio from up to 300 feet away. CameraLink gives you professional-quality content by sending up to 1080p60 video at up to 30 Mbps using H.264 encoding. CameraLink also flexibly mounts to your camera or tripod, seamlessly integrating with your rig. HDMI D-to-C (micro-to-mini) cable included.

• Battery

  Use SlingStudio anywhere without a power cord. With up to 3 hours of battery life, the SlingStudio Battery makes it easier for anyone – from the video lover to the pro – to use SlingStudio on the go.

• USB-C Expander

  Record to external storage and stream live via Ethernet. The USB-C Expander supports wired Ethernet connectivity for livestreaming and connects to USB 3.0 hard drives and SSD drives* for alternative recording media.

• Backpack

  Store all of your SlingStudio gear and more. The SlingStudio Backpack has padded compartments to fit all of your SlingStudio devices and associated equipment, including your laptop and multiple SlingStudio Batteries and CameraLinks.

TetraVX is a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions. TetraVX understands every component of making a cloud UCC solution successful and provides specialized services designed to create better quality connections between employees, partners, and customers. With a product-neutral, consultative approach, TetraVX can deploy, integrate and support three industry-leading products either on-premise, in the cloud, or as a hybrid. By integrating new feature-rich, cloud platforms with current IT infrastructure and business applications, TetraVX can provide a truly customized solution for your unique UCC vision.

Company Email: [email protected]

Address
333 W Wacker Dr. Suite 600
Chicago, Illinois 60606
United States of America

Website
www.tetravx.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• A/V Meeting Room Technologies

Products

• sVX Powered by Microsoft

  sVX is an all-in-one, cloud-based Microsoft Skype for Business solution for all of your business’s IM, voice, video, and collaboration needs. With full integration into Microsoft Office, it’s easier than ever to share applications and content, increasing productivity and generating a better work environment. No matter what kind of feature you need, or which device you use, sVX is aimed to help people be and do better together.

• nVX Powered by TetraVX

  nVX is a cloud-based unified communications solution that provides the flexibility, and mobility to do business from anywhere, at anytime. Easy to implement and easy to manage, nVX provides a seamless migration of your business phone system to the cloud. nVX is a cost-effective alternative to aging on-premise solutions due to its ability to leverage pre-existing investments in hardware, licensing and end-user clients where applicable.

• cVX Powered by Cisco

  cVX is a cloud-based Cisco unified communications solution built with your business objective in mind. Get market-leading features such as call control, communications gateways, and applications delivered to you in the cloud. Whether you need to control costs, improve productivity, or boost innovation, cVX has everything you need and want in a cloud phone system.

• AlertPro

  AlertPro is an enterprise-class monitoring and analytics platform built for cloud-based Microsoft solutions. With a centralized management platform for multi-vendor network ecosystems, AlertPro ensures optimal call quality for your end-users and reduces mean resolution time for your IT departments.

Vbrick offers the most scalable and secure enterprise video platform on the market. Their Rev solution enables organizations to easily and quickly adopt video across the enterprise. Organizations that adopt Vbrick can fulfill use cases across the spectrum, from CEO all hands meetings to team broadcasts to video streaming ‘office hours’ on the live streaming side, to innovative uses of recorded videos for sales and marketing, training and compliance, security, and user generated content – all with an ease and at a scale unprecedented in the industry.

Company Email: [email protected]

Address
607 Herndon Parkway, Ste. 300
Herndon, Virginia 20170
United States of America

Website
www.vbrick.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Vbrick Rev

  Cloud-based video content management system

• Vbrick Distributed Media Engine

  Component of Enterprise Content Delivery Network (eCDN)

Audio and video conferencing solutions from Yamaha streamline collaboration and boost productivity wherever people need to speak openly, share freely and create exceptional things. Yamaha’s considered approach to building enterprise-grade microphone systems, conference phones, and video sound bars ensures exceptional audio quality, ease of connectivity and flexibility for meetings across the table or across the globe. With core tenets of simplicity, clarity and efficiency, Yamaha brings to unified communications a passion for sound and performance that has been creating excitement and inspiration for more than 130 years.

Company Email: [email protected]

Address
144 North Rd
Suite 3250
Sudbury, Massachusetts 01776
United States of America

Website
uc.yamaha.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Yamaha CS-700 Video Sound Bar

  Equip your huddle room with best-in-class audio, video, and screen-sharing capabilities with this all-in-one video conferencing system. Designed with smaller spaces in mind, this wall-mounted system features ultra-wideband audio and high-quality video to bring spectacular clarity to all of your communication and collaboration needs. Integrated remote management capability makes it easier than ever for your IT department to remotely monitor, manage, and upgrade huddle room installations.

• Yamaha YVC-200 Speakerphone

  Take important calls wherever, whenever with this personal speakerphone, designed to offer professional-quality audio while connected to your laptop, phone or tablet. The built in rechargeable battery allows for complete portability for up to 10 hours, it’s the ideal device for open workspaces, huddle rooms, home offices, and travel. Available in a choice of white or black, the unit blends into any home or corporate office. Its small, lightweight, and space-saving design is perfect for portability and for deployment at laptop or mobile terminals. A headset jack allows for private listening and the option to enjoy music through the unit between calls.

• Yamaha YAI-1 Conference Ensemble

  Bring superior sound to your large conference room or boardroom with the YAI-1 Conference Ensemble, a professional USB audio solution that works straight out of the box using network wiring – no audio processing skills or AV expertise needed. Setup is easy: the system arrives pre-programmed, with microphones already paired, and the USB connection works with your existing conferencing system and standard network wires. All of the components that you’ll need are included in the bundle, from microphones to cables, along with easy-to-follow instructions that guide you through installation. Featuring the Executive Elite wireless system and microphones, along with the Yamaha MRX7-D DSP processor, it’s a flexible solution for a wide variety of conferencing applications.

• Yamaha YVC-1000 USB & Bluetooth Conference Phone

  Ideal for medium and large spaces, this intuitive communications system features separate microphone and speaker units for flexibility during audio, web, and video conferencing. Designed to support 2 external speakers and 5 daisy-chained microphones, it’s the perfect scalable solution for accommodating larger meeting rooms and additional participants. Adaptive echo cancellation and human voice activity detection (HVAD) minimize background noise, facilitating natural, stress-free conversation during every call.

• Yamaha YVC-300 Speakerphone

  Don’t be fooled by this portable conference phone’s compact design: with Yamaha technology, great sound comes in small packages. This USB and Bluetooth-enabled speakerphone outputs the highest volume in its class, delivering crisp sound that fills collaboration spaces and small conference rooms. Industry-leading sound processing technology, including adaptive echo cancellation and human-voice activity detection (HVAD), optimizes your call’s clarity by reducing background noise. Plus, its portable design makes it the ideal communications solution for setting up calls from any area of your workspace without the cost of dedicated equipment. There’s no complex setup necessary. Just take it to your meeting area and connect the USB cable to your PC for use. Simple buttons and indicator lights allow for intuitive control and stress-free use.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom Rooms, the leading software-based conference room solution, features video and audio conferencing, wireless content sharing, and calendaring running on off-the-shelf hardware. Zoom Rooms suit any meeting or collaboration space, from huddle rooms to training centers. Zoom is a private company headquartered in San Jose, CA. Visit zoom.us and follow @zoom_us.

Company Email: [email protected]

Address
55 Almaden Blvd Ste 600
San Jose, California 95113
United States of America

Website
www.zoom.us

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Zoom Meetings & Chat

  Enterprise video conferencing with real-time messaging and content sharing

• Video Webinar

  Live virtual events and broadcasting

• Zoom Rooms

  Software-based, flawless video, integrated audio, and wireless content sharing

• Business IM

  Send text, image, and audio files instantly on desktop, laptop, tablet, and mobile devices.

• H.323/SIP Connector

  Connect standards-based room systems to the Zoom cloud. Extend a consistent, cloud-based experience across all your room systems

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.

Address
2125 O'Nel Dr.
San Jose, California 95131
United States of America

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Altia Systems is a venture-backed company based in Cupertino, CA., and is the creator of the PanaCast system and software products. PanaCast 3 delivers a 180° wide field of view, which replicates the natural human visual perspective. Funded by Intel Capital and other leading investors, Altia Systems' PanaCast 2, 2s, and Live systems deliver real-time 180° Panoramic-4K, Panoramic-5K and 4K 3D video streams from integrated, synchronized and optimized multi-camera arrays.

Address
10020 De Anza Blvd, Suite 200
Cupertino, California 95014
United States of America

Website
www.panacast.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• PanaCast 3

  PanaCast 3 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view with 6x lossless digital zoom.

• PanaCast 2

  PanaCast 2 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view, which replicates the natural human visual perspective.

Bridge Communications is the developer of the Bridge Operator Console for Microsoft Skype for Business (Lync), Cisco CUCM and RingCentral solutions. Our software provides powerful, affordable and scalable call handling. Bridge Operator Console solutions are designed to help get the most out of your UC investment. Our intuitive design makes them incredibly easy to use. Our Operator Consoles offer a robust feature set, combining call control with presence monitoring. All at an affordable price with features that will blow you away! Our philosophy is simple. We listen to our resellers and customers and develop solutions that exceed their expectations.

Company Email: [email protected]

Address
1830 52nd St S
Fargo, North Dakota 58103
United States of America

Website
www.bridgeoc.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Bridge Operator Console for Cisco CallManager

  The Bridge Operator Console is an attendant console for Cisco phone system users is a must. Without one, your employee productivity drops, your customer caller experience suffers, and it takes more resources to handle simple tasks. Bridge Operator Console is the attendant console category king for enterprise customers. It seamlessly integrates with CUCM, Jabber, Skype for Business or Lync, and UCCX/UCCE. Bridge Operator Console takes attendant console software to a new level, with machine learning AI, and a spectrum of features developed specifically for Cisco Unified Communications. You can trust the products offered by Bridge Communications like the other 30,000+ clients that have deployed our solutions.

• Bridge Cloud Suite for Cisco

  The Bridge Cloud Suite for Cisco Unified Communications offers customers more flexibility than traditional Windows desktop installations. This SaaS suite of apps runs platform independant in any modern web browser. The Bridge Cloud Suite includes the latest generation of Bridge Operator Console, Bridge Supervisor Reports and Dashboard, Bridge Company Directory, and Bridge Cisco Finesse Admin. Click the photo above for more information.

• Bridge Operator Console for Skype for Business (Lync & Teams)

  Bridge Operator Console is certified for Skype for Business and designed to be an attendant console solution for Teams, Lync 2013 and Skype for Business. It talks with your existing Skype for Business (Lync) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector). By combining all of your company's status information into a single source, the operators can make split-second call decisions. Bridge Skype for Business (Lync) Operator Console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume, call, redirect, voicemail and mobile transfer, and more.

• Bridge Lync Integration for Cisco CallManager (LICC)

  Users who have Cisco voice and Skype for Business face a communications gap between the 2 products. Bridge LICC bridges that gap allowing the 2 platforms to work together. LICC provides Cisco desk phone call status in Skype for Business. Users can also initiate calls from Skype for Business on their Cisco desk phone.

• Bridge Operator Console for RingCentral

  Bridge Operator Console is our flagship attendant console for RingCentral Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, messaging, SMS and intercom, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Company Email: [email protected]

Address
400 1st Ave N, Suite 300
Calabrio
Minneapolis, Minnesota 55401
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Cloud-based Services

Products

• Calabrio Analytics

  Integrate multi channel customer input to gain unprecedented visibility and control.

• Advanced Reporting

  Visualize contact center metrics. Cross-reference data enterprise-wide. Deliver meaningful insights.

• Workforce Management

  More than optimized staffing levels, modern tools to improve predictability and performance.

• Quality Management

  Access and evaluate 100% of your customer interactions. Gain powerful insights.

• Call Recording

  Clean and simple, capture and retrieve calls quickly and accurately.

Call Criteria provides comprehensive 3rd party quality assurance services combining state of the art voice-to-text technology with human analysts to evaluate agent performance for customer / agent interactions in order to maximize compliance and script adherence. Whether your QA needs revolve around calls, emails, texts, chats or otherwise, Call Criteria’s algorithmic and data driven approach allows for a highly dynamic and customizable platform, while maintaining a manageable and user friendly UI for quick adoption and integrated coaching facilitation.

Company Email: [email protected]

Address
19525 Ventura Blvd., Suite F
Los Angeles, California 91356
United States of America

Website
www.callcriteria.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Human Quality Assurance

  How much more is there to say??

CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in near real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement.

Company Email: [email protected]

Address
200 West Street, 4th Floor
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Eureka Analyze

  A cloud-based customer engagement analytics solution that leverages AI and machine learning to deliver intelligence-at-scale from the voice of your customers and to foster a culture of data driven optimization and compliance.

• Eureka Alert

  Takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action.

• Eureka Redact

  Is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.

• Eureka API

  Is a standards-based programming interface for accessing and sharing analytics and transcription data from the Eureka Engagement Analytics platform.

CallN provides powerful speech analytics, call reporting business intelligence and call recording on virtually any VoIP based telephony. CallN provides voice transcription, sentiment analysis, topic, and keyword analysis, user/agent automated scoring and much more. This allows enterprise customers to get insight into their customers and allow improvement of employee performance. CallN can truly give you a business edge.

Company Email: [email protected]

Address
350A Douglas Parade
Newport, Victoria 3015
Australia

Website
www.calln.com

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallN

  oCallN provides powerful speech analytics, call reporting business intelligence and call recording on virtually any VoIP based telephony. CallN provides voice transcription, sentiment analysis, topic, and keyword analysis, user/agent automated scoring and much more. This allows enterprise customers to get insight into their customers and allow improvement of employee performance. CallN can truly give you a business edge.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. From more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiation through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.

Address
1704 AMAZON DR.
Fremont, California 94538
United States of America

Website
www.concentrix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR

Products

• Intelligent Virtual Assistant (IVA)

  Concentrix IVA solutions can use Natural Language Understanding (NLU) to enable customers to say or text what they need and drive the conversation with the system, instead of being constrained by traditional IVR menus and prompts. Customers can ask any question at any time, regardless of the system’s prompt. There are no incorrect responses. For example:

• Customer Interaction Hub

  Siloed data also makes it impossible for enterprises to link customer service and sales efforts to the true value of the customer. They often spend too much time serving low-value customers and miss out on opportunities to nurture more lucrative relationships. Concentrix Customer Interaction Hub benefits enterprises and their customers by breaking down technology barriers and allowing interactions to be collected and presented in their proper context.  

• Business Analytics

  Concentrix Business Analytics (BA) offers standard and customized reports and KPI dashboards that help you make faster, more informed business decisions. Unlike one-size-fits-all reporting tools, this cloud-based, interactive environment empowers analysts to independently explore, analyze, visualize, and share data without relying on IT for assistance.

• IVR Anywhere

  Concentrix IVR Anywhere dramatically reduces customer effort by bringing visual capabilities to our Intelligent Virtual Assistant (IVA). This robust technology provides the flexibility needed by today’s mobile consumers, while helping your business reduce costs and increase revenue opportunities.

eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints, while enabling the business to optimize those journeys and contact center performance.

Address
1252 Borregas Avenue
Sunnyvale, California 94089
United States of America

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Text-based Messaging (email, IM)

We really love meetings, getting together and making things happen. Evoko are Swedish, design-driven innovators dedicated to making professional gatherings smoother, more cost-efficient and stylish. We aspire to give you the tools to make every meeting magnificent. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. The original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution.

Company Email: [email protected]

Address
100 Mechanic st Suite 2
Doylestown, Pennsylvania 18901
United States of America

Website
www.evoko.se

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Video: Desktop
• Video: Mobile
• A/V Meeting Room Technologies

Products

• EVOKO LISO

  Once again, we are proud to revolutionize the way you meet. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. This was the original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Now we are launching the next generation room booking system: Evoko Liso. Even brighter and lovelier to look at, believe it or not. With the same mission as ever – making sure all your meeting rooms are being used in a truly effective way.

• EVOKO PUSCO

  Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution – Evoko Pusco. All you have to do is plug in two cables and you are good to go!

• EVOKO GROUPIE

  Evoko Groupie is a portable wide-angle illumination lens that you can attach to any device making a video conference call so much easier. It sticks easily on the existing camera, enlarging and brightening up the field of view. Making everyone in the meeting clearly visible. Small, enlightening, sharp. Evoko Groupie has won many awards for both design and functionality, we agree it’s pretty special!

• EVOKO MINTO

  Say hello to the most important participant in your future meetings and try our new conference phone. Say goodbye to background noise, distractions and comments that can’t be heard. Evoko Minto is an intelligent, wireless conference phone that’s really easy to work with and super stylish. The Minto has a remarkable ability to hear what’s important and what isn’t, all thanks to a unique sound technology. Ready for use with your mobile phone, tablet or laptop, fast tracking you to the core of the meeting. Getting the message through to everyone — wherever you are.

• EVOKO HOME

  See the full meeting room schedule at a glance with Evoko Overview screen in Evoko Home.

Five9, a leading provider of cloud software for the enterprise contact center market, brings the power of the cloud to thousands of customers and facilitates more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software enabling you to create exceptional customer experiences.

Address
4000 Executive Pkwy Ste 400
San Ramon, California 94583
United States of America

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney. For more information, visit www.fuze.com.

Company Email: [email protected]

Address
2 Copley Place
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Text-based Messaging (email, IM)

Products

• Fuze Platform

HCL Technologies is a $8.5 billion, next-generation global technology company that helps enterprises reimagine their businesses for the digital age. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Engineering Services, Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management amongst others. We combine accelerated product development, innovative go-to-market, adoption of new technologies, agile and industrialized service delivery to deliver a world class customer experience. We serve multiple engineering verticals, leveraging cross-industry best practices, thereby becoming the preferred engineering partner of top global RnD corporations.

Company Email: [email protected]

Address
330 Potrero Avenue
Sunnyvale, California 94085
United States of America

Website
www.hcltech.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Unified Communications

Products

• Unified Communications & Contact Center Engineering
• XCaaS / CPaaS Transformation
• Cloud Native App Development
• Analytics & Automation
• System Integration & CloudOps

IntelePeer delivers an omni-channel communications platform built for the enterprise. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. It’s time to move beyond basic communications!

Company Email: [email protected]

Address
155 Bovet Road
Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Unified Communications

Products

• Atmosphere® Voice Services

  IntelePeer’s Atmosphere® Voice Services is a powerful communications platform that delivers global voice connectivity over an all-IP network. Our reliable and flexible platform eases the transition to IP-enabled cloud services, provides scalability, and creates significant cost savings.

• Atmosphere® Messaging

  To improve customer engagement in today’s mobile world, you need to move beyond basic voice communications. With Atmosphere® Messaging, you get a cost-effective, multi-channel communications solution that combines voice and messaging under one phone number.

• Atmosphere® SmartFlows

  Atmosphere® SmartFlows is an intuitive platform that anyone can use to create and manage omni-channel communication workflows. Whether you are in marketing, customer support, or just short on development resources, it’s easy to build, automate, and integrate communications anywhere your business needs it—no coding required!

• Atmosphere® Engage

  Atmosphere® Engage is a simple and effective way to manage, execute, and measure SMS and voice campaigns with your contacts. With pre-built templates and flows, marketing, billing, sales, operations, and human resources teams can build campaigns and manage the process all in one place.

• Atmosphere® Insights

  Atmosphere® Insights captures all customer interactions across the Atmosphere® platform and integrated third-party business applications to turn communication data into value. Whether the conversation starts via phone call or text message, Atmosphere® Insights can mine these valuable interactions to create powerful intelligence. Measure the things that are most important to your customer experience and communications strategy.

Kollective is a cloud-based, smart peering distribution platform that accelerates content delivery to the edge of the enterprise while minimizing network congestion. From live or on-demand videos, to major operating system updates and the delivery of critical patches, Kollective keeps your network connected and secure without impacting critical business applications.

Company Email: [email protected]

Address
549 NW York Drive
Kollective
Bend, Oregon 97703
United States of America

Website
kollective.com

Social Networks

Products/Services Offered

• AI/Analytics
• Unified Communications
• Video: Cloud-based Services
• WebRTC

Products

• ECDN

  Kollective’s delivery platform is trusted by the world’s largest global enterprises, to securely deliver live streaming video, VOD & software behind the firewall. Integrated with the leading webcasting and VOD solutions, Kollective insures delivery success, improving the video experience for all your employees no matter what application you use for live webcasting or video on demand.

• Kollective IQ

  Kollective IQ is an event & network performance dashboard. It allows customers to quickly visualize, understand and share the topology of their network, and performance of an event including robust event dashboards that report on events while they’re in progress, and summary reports post event.

LogiSense provides licensed and Software-as-a-Service (SaaS) usage rating, mediation and subscription billing solutions to accelerate business growth for UCaaS, Telecom, Enterprise and the Internet of Things marketplace. LogiSense’s carrier-grade solutions are built on its proprietary, real-time usage rating and subscription billing platform. The LogiSense billing solution provides the flexibility and scalability to address the service, billing, and back-office realities facing today’s rapidly-evolving communications service providers. Founded in 1998, LogiSense currently enables service provides across the globe with a platform that processes billions of usage events, and subscriptions per month.

Address
278 Pinebush Road, Suite 102
Cambridge, Ontario N1T 1Z6
Canada

Website
www.logisense.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• LogiSense Billing Platform

  Subscription billing and usage rating platform.

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies.

Company Email: [email protected]

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• CXone

  NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations deliver exceptional experiences for customers and employees. Only the CXone platform unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

• Omnichannel Routing

  The NICE inContact CXone Omnichannel Routing suite empowers your agents to effectively interact with customers in any channel, enables you to deploy agents anytime, anywhere and implement routing and interactive voice response changes in hours—for maximum operational flexibility.

• Workforce Optimization

  CXone Workforce Optimization unlocks your team’s potential by inspiring self-improvement, amplifying quality management efforts, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership and accountability, and is fully integrated with CXone

• Analytics

  CXone Analytics provides you with relevant, consumable and actional data so you can make informed, data-driven decisions that will help you drive measurable improvements in operational productivity, customer satisfaction, and other strategic business goals

• Automation and AI (Artificial Intelligence)

  CXone Automation and Artificial Intelligence eliminates routine tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, your contact center agents can be allocated for higher-value and revenue-generating interactions.

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The Company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations - in global industries that include healthcare, telecommunications, automotive, financial services, and retail - to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com.

Company Email: [email protected]

Address
1 Wayside Road
Burlington, Massachusetts 01803
United States of America

Website
www.nuance.com/omni-channel-customer-engagement.html

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Omilia’s Omnichannel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for customer care and self-service across all channels. Large enterprises can transform their call centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel, all from the same infrastructure and application. Most notably, Omilia’s deployment at Royal Bank of Canada, the 6th largest bank in North America, boasts an unprecedented 96% Semantic Accuracy and 90% Task Completion Rate with a world-record 4.26% Word Error Rate.

Company Email: [email protected]

Address
lnomenon Ethnon 48, Guricon House
Larnaca, 6042
Cyprus

Website
omilia.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Virtual Assistant Platform

  DiaManT® / Dialog Management Platform / Provides the infrastructure and core capabilities to power an omnichannel conversational experience, acting as a single-point of integration with enterprise systems for driving conversational dialogs on all channels.

• Speech Recognition

  deepASR® / DNN Powered Automatic Speech Recognition Engine / Automatic Speech Recognition engine that leverages the most advanced forms of Deep Learning, achieving unprecedented accuracy in recognition that routinely reaches human- level performance.

• Xpert Packages

  Xpert Packages / Pre-built Domain and Language Specific NLU Applications / Fully pre-loaded intelligent Virtual Assistant providing out-of-the- box recognition and understanding with pre-built Concept Annotation Dictionaries, Rules, and Intents for your business.

• Voice Biometrics

  deepVB® / DNN Powered Passive Voice Biometric Authentication / Authenticate customers via their unique biometric voice-print, in the background as they speak freely and naturally with the Virtual Assistant.

• Anti-Fraud

  Anti-Fraud / Fraud Detection and Prevention Mechanisms / Mechanisms for: Caller ID Profiling & Scoring, Support for Caller ID Whitelist & Blacklist, Credit Card Profiling & Scoring, Session-based Profiling & Scoring, Offline delivery of Compromised List, and differentiated NLU Call Flow based on Fraud Score

Optanix is the leader in intelligent business service assurance. The Optanix Platform delivers predictive and proactive performance and availability management across hybrid infrastructures, with a focus on real-time communications use cases. It is available as a stand-alone solution or as the engine behind Optanix's managed service offerings.

Company Email: [email protected]

Address
1 Penn Plaza, Suite 3310
New York, New York 10119
United States of America

Website
www.optanix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Optanix Platform

  The Optanix Platform is an advanced service assurance platform that provides end-to-end fault management, network performance management and business impact insight for critical IT infrastructure and digital services.

• Optanix Remote Management Services (RMS)

  The world’s most demanding organizations trust Optanix to manage their mission-critical business services and service delivery infrastructure with Optanix RMS. RMS offers a comprehensive range of IT management services that maximize the benefits of the Optanix Platform and give customers access to unmatched IT expertise. These services dramatically accelerate time to value, drive down costs and bridge critical skill gaps.

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

Founded in 1990, Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that proactively monitor, measure and manage communication facilities resulting in a more dynamic, responsive and productive ecosystem. Our core solutions include call accounting, call center reporting, real time dashboards, emergency notification, hotel billing and team collaboration analytics. The also company also offers professional services for building AI bots, CRM connectors and other integrations that connect technologies together. Our portfolio spans a broad range of industry sectors including finance, government, education, tourism, brokerage, legal, healthcare, hospitality and general business environments. Booth #1339.

Company Email: [email protected]

Address
40 King Street West
Suite 300
Oshawa, Ontario L1H1A4
Canada

Website
www.telecost.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Shadow All-In-One Analytics

  Shadow All-In-One Analytics is a scalable collaboration management solution that manages the health of enterprise communication ecosystems. Core components include call accounting, cradle-to-grave call traces, call center reporting, historical/real time dashboards, call recording playback, meeting metrics, email reporting, emergency notification and team collaboration analytics.

• Shadow OSN Onsite Notification

  Shadow OSN Onsite Notification offers real-time emergency notification of communication activity (i.e. 911 or network failure) and provides alerts to IP phones, email, SMS, network broadcasts, lamp light and team collaboration rooms.

• Shadow RTD Real Time Dashboard

  Shadow RTD Real Time Dashboard offers meaningful agent and queue analytics/notifications that help ensure the health, quality & performance of contact centers.

• Shadow Spaces Team Collaboration Analytics

  Shadow Spaces Team Collaboration Analytics creates actionable business intelligence from your enterprise team collaboration metrics.

Ribbon Communications has over two decades of leadership in real-time communications. Its world-class technology and intellectual property enables enterprises to adopt more collaborative and secure communications, improving employee productivity and customer engagement. Ribbon’s Session Border Controllers (SBCs) and Intelligent Edge devices transform enterprise networks from legacy environments to standards-based, secure IP architectures. The company’s Kandy Cloud offers a comprehensive set of embedded and unified communications services (CPaaS and UCaaS) to accelerate this transformation. Ribbon’s global partner community and support organization empowers enterprises to connect employees and customers from anywhere. ribboncommunications.com

Address
4 Technology Park Drive
Westford, Massachusetts 01886
United States of America

Website
ribboncommunications.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• WebRTC

Products

• Microsoft Teams Direct Routing

  Ribbon's Microsoft Certified SBCs enable secure SIP trunking access to Microsoft Teams and Skype for Business deployments.

• Kandy UCaaS and CPaaS

  Ribbon's Kandy Cloud provides robust unified communications, collaboration and contact center services as well as APIs and SDKs that make it easy to embed communications into applications and business processes.

• Session Border Controllers (SBC)

  Ribbon offers enterprises the most comprehensive portfolio of SBCs to enable secure communications. From low cost appliances for branch offices to scalable software solutions for enterprise data centers (public or private) that support tens of thousands of sessions - even under attack.

• Ribbon Protect

  Ribbon Protect provides enterprises with a machine learning, network behavioral analytics solution for their unified communications (UC) network and fraud management. Protect enables enterprises to accurately block toll fraud, Robo-dialers as well as disseminate security policies across network “enforcers” such as SBCs and firewalls.

Simplify and accelerate your business communications and business with the leading global cloud communication solution. Whether you have a single office, or many locations with individual hosted PBX, RingByName provides you tools to manage them all with ease.

Company Email: [email protected]

Address
6303 Blue Lagoon Drive
Suite 400
Miami, Florida 33126
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• RingByName Cloud-based PBX

  RingByName is a cloud business phone systems evolved. Our phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. The system can provide a hybrid solution to both office and contact centers of all sizes without costly licensing fees and system upgrades.

• RingByName Enterprise Hero Portal

  The RingByName Enterprise Hero Portal is a true single pane of glass interface allowing the enterprise to manage multi-tenant, multi-location deployments from a single interface. Due to its architecture, the system allows for the deployment of completely separate, self-encapsulated instances without the restrictions and limitations of many competing solutions. It allows for improved control, support, security, deployment, costing, analytics, and reduced potential for service disruption due to changes.

SendBird is a fully managed chat solution for enterprise mobile and web services. SendBird provides the necessary front-and back-end technology so you can launch a customized in-app messaging experience quickly, efficiently and at scale. Our product is flexible and integrates easily to provide user-to-user, user-to-business, and B2B communication inside any new or existing service. SendBird has powered in-app conversation for the world's leading companies, whose industries range from eCommerce and media to on-demand and banking. Our amazing customers include Reddit, Yahoo, Virgin Mobile and over 8,000 applications in the world.

Company Email: [email protected]

Address
107 S railroad Ave
San Mateo, California 94401
United States of America

Website
sendbird.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps

Products

• SendBird chat API

  A complete chat platform for your mobile apps and websites: Chat and Messaging SDKs and API, and a fully managed chat infrastructure.

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done. We deliver digital experiences that help people do their best work fast, creating great employee and customer experiences. ServiceNow (NYSE: NOW) works for you. To learn more, visit servicenow.com.

Address
2225 Lawson Lane
Santa Clara, California 95054
United States of America

Website
www.servicenow.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)

Products

• ServiceNow Customer Service Mangement

  ServiceNow® Customer Service Management helps increase customer satisfaction while reducing costs. Offer customers an effortless service experience with a personalized portal and self-service options powered by virtual agents, knowledge management, communities, and automated solutions. Improve agents’ efficiency with streamlined processes designed to provide solutions faster. Deliver service as a “team sport” by connecting customer service to other departments with workflow and holding teams accountable to deliver permanent solutions. Move from reactive to proactive service by identifying issues early through monitoring IoT devices and using analytics, and then notifying customers of solutions before they encounter issues. To learn more, visit www.servicenow.com/solutions/csm.html.

• ServiceNow Field Service Management

  ServiceNow® Field Service Management makes integrated, proactive service possible. Use drag?and?drop to match tasks to technician skills, and geographic assignments with current location and available inventory. Planned maintenance replaces reactive work. Integrate with Customer Service Management and IT Service Management to swiftly resolve problems and increase customer satisfaction.

SmartAction is the leading provider of AI-powered virtual agents for contact centers. Businesses automate conversations that live agents handle today over voice, chat, and text using SmartAction’s cloud-based virtual agents. Every solution is powered by proprietary conversational AI and delivered with a dedicated team of SmartAction CX experts, who guide the transformation to automation for the most human-centric AI experience possible. For more information, visit www.smartaction.ai.

Company Email: [email protected]

Address
300 North Continental Blvd
Suite 350
El Segundo, California 90245
United States of America

Website
www.smartaction.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• AI-Powered Virtual Agents

  Cloud-based virtual agents that automate conversations live agents handle today over voice, chat, and text. We integrate with every IVR and contact center platform using natural language understanding to automate repetitive call types and chats, gather data before passing to a live agent, and handle outbound calls and texts.

Address
13 Main Street
Skibbereeb, P81K076
Ireland

Website
www.spearline.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Spearline Automated

  Spearline Automated testing allows you to make sure your contact numbers are operational at all times, no matter where they are in the world. With automated testing cycles and real-time alerts, you'll be the first to know about outages and quality issues, so you can start fixing them before they impact your customers.

• Spearline Manual

  Spearline Manual testing puts you in full control of testing and troubleshooting your global contact numbers. It allows you to pick up the phone and dial your phone number just as your global customers do.

Symbee is a new breed of developers and consultative experts; obsessed with delivering business outcomes that are focused on the Agent and Customer experience. Proudly built in the USA, Symbee’s solution suite builds connections between customers & businesses. Symbee solutions are designed to protect current investments while providing a path to leading edge customer engagement applications. Our core belief is that, great customer engagement starts by empowering the agents and business owners with solutions. Our Omni channel allows customers to engage on any media, anytime and anywhere; Symbee Connect is the connected fabric that brings it all together.

Address
1602 Indian Bay Dr.
Vero Beach, Florida 32963
United States of America

Website
symbee.co

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• WebRTC

Products

• Symbee Connect

  Symbee Connect is a browser-based Agent solution that can be deployed on a PC and/or mobile devices! Symbee Connect Engagement drives digital interactions into the contact center by using a framework built to support Voice, SMS, WebChat, Social and all standard communication channels of today as well in the future. Symbee Connect Fusion will integrate Salesforce Lighting and other CRM solutions with Amazon Connect. The Symbee Connect Suite of solutions being announced are 100% focused on delivering a transformational customer engagement solution for our customers. Symbee Connect is delivered in a simple “pay as you use model,” to align with Amazon Web Services (AWS) pricing model. Solution Deployment, Configuration and Management of the Symbee Connect Solutions are made easy via browser-based interfaces and CloudFormation scripting on AWS. Symbee Connect is supporting the future of communications with Amazon Connect by providing a rich roadmap of features without the inherent cost and complexity.

• Symbee Connect Collaboration

  Symbee Connect Collaboration is a Unified Communication (UC) Client that transforms the Amazon Connect solution by providing managers, back office support and administrative teams access to a feature rich UC client. Symbee Connect Collaboration enables Amazon Artificial Intelligence (AI) features for the UC client expanding internal and external collaboration to the next level whether they’re working in a headquarters location, in a branch office or a home office

• Symbee Connect Engagement

  Symbee Connect Engagement is a Contact Center (CC) Client that enhances the core Amazon Connect solution by focusing on the agent experience through Realtime Metrics/KPI’s and unifying the customer engagement process when integrated with Symbee Connect Fusion. Symbee Connect Engagement enables Amazon Artificial Intelligence (AI) features for the CC client expanding internal and external engagement to the next level whether they’re working in a headquarters location, in a branch office or a home office.

• Symbee Connect Fusion

  Symbee Connect Fusion is a core framework that fuses customer engagement metrics allowing for more robust business process integration via Amazon Artificial Intelligence (AI) solutions. Symbee Connect Fusion supports integrations into Salesforce, SAP, ServiceNow, MS Dynamics, Zoho and EPIC. Symbee Solutions connect your employees to the customer via the Premise and/or Cloud integration seamlessly. It gives your agents the ability to drive digital transformation and cloud migration in support of your company’s customer engagement strategies. At the same time Symbee solutions provide IT with a bridge between your premise based solutions and the migration to cloud to meet growing business requirements. Integration with leading CRM Solutions like Salesforce, Microsoft Dynamics, Oracle, Zendesk, Infor CRM (formerly Saleslogix) and Zoho through the Symbee WebAgent provide for enhanced Customer, Agent and Supervisor experiences.

• Symbee Connect Analytics

  Symbee Connect Analytics is an Analytics Solution that streams data from Amazon Connect CTR, Amazon Connect Agent States and Symbee Connect Engagement feeds into a metrics driven dashboard that can be accessed based on an RBAC model. This Symbee Connect Analytics Dashboard allows you to set and view reporting metrics end to end in the contact flows including the IVR, set, view and monitor KPI-s targets and view Realtime Metrics that can help the Contact Center Drive First Contact Resolution (FCR) for their customers.

Thrio is a groundbreaking one-stop AI powered complete CCaaS platform. Thrio Digital, Thrio Voice, and Thrio AI enables enterprises to lower costs, be more agile, and get to market faster. Agents are empowered to improve CX with Thrio’s AI-driven Situation Routing, journey management, and agent gamification. Organizations moving to or expanding cloud deployments can leverage Thrio’s secure, scalable, and reliable software as a complete solution or as an overlay on existing environments. Thrio creates enriched customer experiences, improves agent productivity, and enables enterprises to deploy new capabilities faster while updating seamlessly and without interruption.

Company Email: [email protected]

Address
5230 Las Virgenes Road, Suite 210
Calabasas, California 91302
United States of America

Website
www.thrio.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Address
375 Beale Street, Suite 300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Twilio Flex

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Company Email: [email protected]

Address
175 Broadhollow Road
Suite 100
Melville, New York 11747
United States of America

Website
www.verint.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Desktop
• Video: Room Systems

Voci Technologies combines artificial intelligence (AI) and deep learning algorithms to deliver the best-in-class enterprise speech analytics platform. Voci’s innovative technology and strategic partnerships enable contact centers of all sizes to extract actionable intelligence from voice data to improve customer experience, operational efficiency, and compliance requirements.

Company Email: [email protected]

Address
Burns White Center, Suite 100
48 26th Street
Pittsburgh, Pennsylvania 15222
United States of America

Website
www.vocitec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Address
307 Orchard City Dr. STE 206
Campbell, California 95008
United States of America

Website
www.voicebase.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Zailab is a cloud-based contact center platform that empowers sales, CX and marketing teams to have more rewarding conversations with customers. Our solution works for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing and increase efficiency. Zailab’s platform is easy to set up and optimize. And with our consumption-based model, you only pay for the features you use, as you use them - no monthly fees or upfront costs.

Company Email: [email protected]

Address
25-28 North Wall Quay
Dublin, 1 D01 H104
Ireland

Website
www.zailab.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Zailab

  Zailab is a next-generation cloud-based contact center platform. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency. Zailab is changing the way you set up, handle and pay for your conversations. Our platform is quick and easy to set up and optimize as needed. With the use of AI, Zailab is able to route and prioritize interactions from any channel, any time. Zailab’s consumption-based model empowers you to pay only for the features you use, as you use them – no monthly licensing fees and no upfront costs. It’s time to start having more rewarding conversations.

Agora.io offers a suite of APIs and other building blocks that allow developers to embed real-time voice, video, and interactive broadcasting functionality to any web or mobile app. With the Agora platform, developers can leverage embedded communications to draw large audiences and increase user engagement and stickiness with real-time, low latency video.

Company Email: [email protected]

Address
2804 Mission College Blvd #201
Santa Clara, California 95054
United States of America

Website
www.agora.io

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Products

• Agora Voice Call

  Add real-time crystal-clear voice chat into any application with our easy to embed SDK.

• Agora Video Call

  Add real-time high quality video chat into any application with our easy to embed SDK.

• Agora Audio Broadcasting

  Broadcast your event around the world with our easy to embed SDK.

• Agora Video Broadcasting

  Create meaningful real-time engagement experiences for your users around the world with our easy to embed SDK.

Altia Systems is a venture-backed company based in Cupertino, CA., and is the creator of the PanaCast system and software products. PanaCast 3 delivers a 180° wide field of view, which replicates the natural human visual perspective. Funded by Intel Capital and other leading investors, Altia Systems' PanaCast 2, 2s, and Live systems deliver real-time 180° Panoramic-4K, Panoramic-5K and 4K 3D video streams from integrated, synchronized and optimized multi-camera arrays.

Address
10020 De Anza Blvd, Suite 200
Cupertino, California 95014
United States of America

Website
www.panacast.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• PanaCast 3

  PanaCast 3 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view with 6x lossless digital zoom.

• PanaCast 2

  PanaCast 2 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view, which replicates the natural human visual perspective.

Offering access to voice, messaging, phone numbers, and 9-1-1 from the cloud, Bandwidth provides modern communications, with an API platform built atop our own nationwide all-IP voice network. We help businesses disrupt expectations, migrate their communications to the cloud, and expand their footprint, all with our award-winning support.

Company Email: [email protected]

Address
900 Main Campus Dr.
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Voice

  We’ve made crystal-clear voice easy and accessible. Whether you’re looking to embed voice into your application or product using our APIs or power your contact center on our toll-free network, we’re ready to give your business a voice with our 24x7 monitored nationwide all-IP voice network.

• Messaging

  No matter your messaging needs — SMS, MMS, toll-free texting, or the powerful alternative to short codes, A2P messaging, we can help you send the messages you need to. Easily embed messaging into your product through our APIs and enable the communications your customers prefer.

• 9-1-1 Access

  With changing regulations and evolving technology, keeping up with 9-1-1 can be complicated, whether it’s for your product or mobile workforce. We take the stress out of 9-1-1 with easy-to-use tooling, expert knowledge, and routing options to help make integrating emergency services into your product or service less complicated.

• Phone Numbers

  Managing thousands of phone numbers can seem overwhelming, but our platform makes it happy. We’ve streamlined the process for ordering, provisioning, and porting phone numbers with our easy-to-use dashboard and APIs that allow you to embed our tools into your platform.

• BYOC

  You like having choices. BYOC (or Bring Your Own Carrier) gives you the flexibility and control to choose the carrier that makes sense with your current setup. Whether you need additional features or new coverage, Bandwidth’s BYOC options allow us to be another tool in your belt, whether we’re your only carrier or one of many.

BICS is a leading global communications enabler bridging the telecom and digital world with a suite of strategic solutions to differentiate your Voice, Data, Messaging, Roaming, Security, Analytics, IoT deployment or Virtual Network offering in the face of dramatic market shifts. Our HQ is in Brussels, with offices across Europe, Asia, Middle East, Africa and the Americas. With a diverse and multicultural team of 500+ employees, we continuously strive to provide customers with the highest level of quality, reliability and interoperability.

Address
Rue Lebeau 4
Brussels, 1000
Belgium

Website
www.bics.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Numbers-as-a-Service

  Numbers-as-a-Service for global businesses Cut OpEx and slash cost of ownership even as you expand to new markets with a local presence at country or city level with mobile and fixed numbers in more than 200 countries with high-quality voice connectivity.

• APIs

  APIs: Easy to order, manage and troubleshoot Our easy-to-integrate APIs make it easy and quick to check for number availability, find the price of a number and even order numbers: and provide the information in near-real time. Or brand and offer our APIs as part of your own offering: especially useful if you’re a conference service or UC provider. Don’t have an API-ready environment? Use our online portal for number provisioning, price inquiries and to order, manage and troubleshoot your cloud numbers.

• SIP Trunking

  Connect your cloud communications platform to fixed and mobile networks around the world through a unified single infrastructure with BICS SIP Trunking Services. Integrate your voice and data communications on a single global platform via a single interconnection and achieve significant savings on telecoms costs.

Call Criteria provides comprehensive 3rd party quality assurance services combining state of the art voice-to-text technology with human analysts to evaluate agent performance for customer / agent interactions in order to maximize compliance and script adherence. Whether your QA needs revolve around calls, emails, texts, chats or otherwise, Call Criteria’s algorithmic and data driven approach allows for a highly dynamic and customizable platform, while maintaining a manageable and user friendly UI for quick adoption and integrated coaching facilitation.

Company Email: [email protected]

Address
19525 Ventura Blvd., Suite F
Los Angeles, California 91356
United States of America

Website
www.callcriteria.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Human Quality Assurance

  How much more is there to say??

Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney. For more information, visit www.fuze.com.

Company Email: [email protected]

Address
2 Copley Place
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Text-based Messaging (email, IM)

Products

• Fuze Platform

HCL Technologies is a $8.5 billion, next-generation global technology company that helps enterprises reimagine their businesses for the digital age. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Engineering Services, Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management amongst others. We combine accelerated product development, innovative go-to-market, adoption of new technologies, agile and industrialized service delivery to deliver a world class customer experience. We serve multiple engineering verticals, leveraging cross-industry best practices, thereby becoming the preferred engineering partner of top global RnD corporations.

Company Email: [email protected]

Address
330 Potrero Avenue
Sunnyvale, California 94085
United States of America

Website
www.hcltech.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Unified Communications

Products

• Unified Communications & Contact Center Engineering
• XCaaS / CPaaS Transformation
• Cloud Native App Development
• Analytics & Automation
• System Integration & CloudOps

IntelePeer delivers an omni-channel communications platform built for the enterprise. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. It’s time to move beyond basic communications!

Company Email: [email protected]

Address
155 Bovet Road
Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Unified Communications

Products

• Atmosphere® Voice Services

  IntelePeer’s Atmosphere® Voice Services is a powerful communications platform that delivers global voice connectivity over an all-IP network. Our reliable and flexible platform eases the transition to IP-enabled cloud services, provides scalability, and creates significant cost savings.

• Atmosphere® Messaging

  To improve customer engagement in today’s mobile world, you need to move beyond basic voice communications. With Atmosphere® Messaging, you get a cost-effective, multi-channel communications solution that combines voice and messaging under one phone number.

• Atmosphere® SmartFlows

  Atmosphere® SmartFlows is an intuitive platform that anyone can use to create and manage omni-channel communication workflows. Whether you are in marketing, customer support, or just short on development resources, it’s easy to build, automate, and integrate communications anywhere your business needs it—no coding required!

• Atmosphere® Engage

  Atmosphere® Engage is a simple and effective way to manage, execute, and measure SMS and voice campaigns with your contacts. With pre-built templates and flows, marketing, billing, sales, operations, and human resources teams can build campaigns and manage the process all in one place.

• Atmosphere® Insights

  Atmosphere® Insights captures all customer interactions across the Atmosphere® platform and integrated third-party business applications to turn communication data into value. Whether the conversation starts via phone call or text message, Atmosphere® Insights can mine these valuable interactions to create powerful intelligence. Measure the things that are most important to your customer experience and communications strategy.

LogiSense provides licensed and Software-as-a-Service (SaaS) usage rating, mediation and subscription billing solutions to accelerate business growth for UCaaS, Telecom, Enterprise and the Internet of Things marketplace. LogiSense’s carrier-grade solutions are built on its proprietary, real-time usage rating and subscription billing platform. The LogiSense billing solution provides the flexibility and scalability to address the service, billing, and back-office realities facing today’s rapidly-evolving communications service providers. Founded in 1998, LogiSense currently enables service provides across the globe with a platform that processes billions of usage events, and subscriptions per month.

Address
278 Pinebush Road, Suite 102
Cambridge, Ontario N1T 1Z6
Canada

Website
www.logisense.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• LogiSense Billing Platform

  Subscription billing and usage rating platform.

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies.

Company Email: [email protected]

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• CXone

  NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations deliver exceptional experiences for customers and employees. Only the CXone platform unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

• Omnichannel Routing

  The NICE inContact CXone Omnichannel Routing suite empowers your agents to effectively interact with customers in any channel, enables you to deploy agents anytime, anywhere and implement routing and interactive voice response changes in hours—for maximum operational flexibility.

• Workforce Optimization

  CXone Workforce Optimization unlocks your team’s potential by inspiring self-improvement, amplifying quality management efforts, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership and accountability, and is fully integrated with CXone

• Analytics

  CXone Analytics provides you with relevant, consumable and actional data so you can make informed, data-driven decisions that will help you drive measurable improvements in operational productivity, customer satisfaction, and other strategic business goals

• Automation and AI (Artificial Intelligence)

  CXone Automation and Artificial Intelligence eliminates routine tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, your contact center agents can be allocated for higher-value and revenue-generating interactions.

We develop custom software solutions built on a committed end-to-end development cycle. Functioning as your extended team, we apply our technical knowledge and expertise to help you become the industry leader.

Address
First Central Tower, 360 Central Avenue, 8th Floor
St. Petersburg, Florida 33701
United States of America

Website
www.nix-united.com

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Systems Integration Services/Consulting/VAR

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The Company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations - in global industries that include healthcare, telecommunications, automotive, financial services, and retail - to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com.

Company Email: [email protected]

Address
1 Wayside Road
Burlington, Massachusetts 01803
United States of America

Website
www.nuance.com/omni-channel-customer-engagement.html

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

Plenom manufactures solutions for the Modern Workplace to improve collaborations and the office environment. Busylights deliver presence information into the office so users avoid unnecessary interruptions. A built-ringer provides an alert so calls and IMs are not missed. Busylights are integrated with many Unified Communication platform like, Skype for Business, Jabber, RingCentral, Avaya, Fuze and others. Mobile Presence is an app that automatically changes the Skype for Business status to 'in-a-call' when talking on a cellular call so others know you busy.

Company Email: [email protected]

Address
7601 N. Federal Hwy, 210A
Boca Raton, Florida 33487
United States of America

Website
www.plenom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Busylight Alpha

  The kuando Busylight Alpha is a 3 in 1 solution delivering Presence, Ringer and Notification to open offices and call centers. Improves the office environment by avoiding interruptions and missed calls.

• Busylight Omega

  The kuando Busylight Omega is a 3 in 1 solution delivering Presence, Ringer and Notification to open offices and call centers. Improves the office environment by avoiding interruptions and missed calls.

• kuandoBOX

  The kuandoBOX connects to the phone and computer to update user’s “presence status” in Skype4B / Lync when talking on the desk phone, thus unifying their presence.

• Busylight Combi

  Connects your desk phone and headset. Does not require any UC platform. Provides in-a-call indicator and a do not disturb switch so you can concentrate without being interrupted.

Ribbon Communications has over two decades of leadership in real-time communications. Its world-class technology and intellectual property enables enterprises to adopt more collaborative and secure communications, improving employee productivity and customer engagement. Ribbon’s Session Border Controllers (SBCs) and Intelligent Edge devices transform enterprise networks from legacy environments to standards-based, secure IP architectures. The company’s Kandy Cloud offers a comprehensive set of embedded and unified communications services (CPaaS and UCaaS) to accelerate this transformation. Ribbon’s global partner community and support organization empowers enterprises to connect employees and customers from anywhere. ribboncommunications.com

Address
4 Technology Park Drive
Westford, Massachusetts 01886
United States of America

Website
ribboncommunications.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• WebRTC

Products

• Microsoft Teams Direct Routing

  Ribbon's Microsoft Certified SBCs enable secure SIP trunking access to Microsoft Teams and Skype for Business deployments.

• Kandy UCaaS and CPaaS

  Ribbon's Kandy Cloud provides robust unified communications, collaboration and contact center services as well as APIs and SDKs that make it easy to embed communications into applications and business processes.

• Session Border Controllers (SBC)

  Ribbon offers enterprises the most comprehensive portfolio of SBCs to enable secure communications. From low cost appliances for branch offices to scalable software solutions for enterprise data centers (public or private) that support tens of thousands of sessions - even under attack.

• Ribbon Protect

  Ribbon Protect provides enterprises with a machine learning, network behavioral analytics solution for their unified communications (UC) network and fraud management. Protect enables enterprises to accurately block toll fraud, Robo-dialers as well as disseminate security policies across network “enforcers” such as SBCs and firewalls.

Simplify and accelerate your business communications and business with the leading global cloud communication solution. Whether you have a single office, or many locations with individual hosted PBX, RingByName provides you tools to manage them all with ease.

Company Email: [email protected]

Address
6303 Blue Lagoon Drive
Suite 400
Miami, Florida 33126
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• RingByName Cloud-based PBX

  RingByName is a cloud business phone systems evolved. Our phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. The system can provide a hybrid solution to both office and contact centers of all sizes without costly licensing fees and system upgrades.

• RingByName Enterprise Hero Portal

  The RingByName Enterprise Hero Portal is a true single pane of glass interface allowing the enterprise to manage multi-tenant, multi-location deployments from a single interface. Due to its architecture, the system allows for the deployment of completely separate, self-encapsulated instances without the restrictions and limitations of many competing solutions. It allows for improved control, support, security, deployment, costing, analytics, and reduced potential for service disruption due to changes.

SendBird is a fully managed chat solution for enterprise mobile and web services. SendBird provides the necessary front-and back-end technology so you can launch a customized in-app messaging experience quickly, efficiently and at scale. Our product is flexible and integrates easily to provide user-to-user, user-to-business, and B2B communication inside any new or existing service. SendBird has powered in-app conversation for the world's leading companies, whose industries range from eCommerce and media to on-demand and banking. Our amazing customers include Reddit, Yahoo, Virgin Mobile and over 8,000 applications in the world.

Company Email: [email protected]

Address
107 S railroad Ave
San Mateo, California 94401
United States of America

Website
sendbird.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps

Products

• SendBird chat API

  A complete chat platform for your mobile apps and websites: Chat and Messaging SDKs and API, and a fully managed chat infrastructure.

thinQ offers complete control over every aspect of a business' inbound and outbound voice traffic. With an innovative Least Cost Routing (LCR) engine and the industry's only Toll-Free LCR, thinQ enables companies to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order both local and Toll-Free numbers and enable SMS/MMS, CNAM, LRN functionality, and more.

Company Email: [email protected]

Address
5420 Wade Park Blvd.
Suite 100
Raleigh, North Carolina 27607
United States of America

Website
www.thinq.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• thinQ Least Cost Routing (LCR)

  thinQ’s Least Cost Routing (LCR) cloud platform delivers high-quality call routing with optimal pricing.

• Twilio LCR Plugin

  Supercharge your Twilio Voice experience with thinQ’s powerful Least Cost Routing platform.

• thinQ Toll-Free LCR

  Our first-of-its-kind cloud solution offers control and pricing over toll-free calls.

• CNAM Database

  A flexible, more cost-efficient way to integrate caller ID data into your phone systems.

• thinQ Inbound & Outbound Voice

  Our cloud-based origination service gives you control over carriers for inbound and outbound calls.

Thrio is a groundbreaking one-stop AI powered complete CCaaS platform. Thrio Digital, Thrio Voice, and Thrio AI enables enterprises to lower costs, be more agile, and get to market faster. Agents are empowered to improve CX with Thrio’s AI-driven Situation Routing, journey management, and agent gamification. Organizations moving to or expanding cloud deployments can leverage Thrio’s secure, scalable, and reliable software as a complete solution or as an overlay on existing environments. Thrio creates enriched customer experiences, improves agent productivity, and enables enterprises to deploy new capabilities faster while updating seamlessly and without interruption.

Company Email: [email protected]

Address
5230 Las Virgenes Road, Suite 210
Calabasas, California 91302
United States of America

Website
www.thrio.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Address
375 Beale Street, Suite 300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Twilio Flex

Vbrick offers the most scalable and secure enterprise video platform on the market. Their Rev solution enables organizations to easily and quickly adopt video across the enterprise. Organizations that adopt Vbrick can fulfill use cases across the spectrum, from CEO all hands meetings to team broadcasts to video streaming ‘office hours’ on the live streaming side, to innovative uses of recorded videos for sales and marketing, training and compliance, security, and user generated content – all with an ease and at a scale unprecedented in the industry.

Company Email: [email protected]

Address
607 Herndon Parkway, Ste. 300
Herndon, Virginia 20170
United States of America

Website
www.vbrick.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Vbrick Rev

  Cloud-based video content management system

• Vbrick Distributed Media Engine

  Component of Enterprise Content Delivery Network (eCDN)

Vision Point Systems is a Twilio Build Consulting Partner, with over 15 years of experience in IVR, Contact Center and custom communications application development. We modernize enterprise communications platforms by integrating business applications within the contact center, and specialize in Twilio Flex implementations.

Company Email: [email protected]

Address
3951 Pender Drive Suite 115
Fairfax, Virginia 22030
United States of America

Website
ses.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR

Address
307 Orchard City Dr. STE 206
Campbell, California 95008
United States of America

Website
www.voicebase.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

VoIP Innovations is a full-service global communications provider offering developers, businesses, enterprises, and carriers four areas of value: carrier services, programmable telco APIs (CPaaS), and a Showroom with ready to deploy partner solutions. With VoIP Innovations, customers are able to build solutions with advanced functionality like voice, WebRTC, and messaging, as well as lower costs on Toll-Free, fax, and global voice and SMS origination/termination. With 24/7 tech support, a customer oriented approach, and front and back end APIs, VoIP Innovations offers powerful advantages for creating and delivering global communications solutions.

Company Email: [email protected]

Address
8 Penn Center West
Suite 101
Pittsburgh, Pennsylvania 15276
United States of America

Website
voipinnovations.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• SIP Trunking Services
• WebRTC

Products

• VoIP Innovations BackOffice
• VoIP Innovations Showroom

Voximplant is a cloud communications platform that empowers businesses and developers to accelerate real-time voice, video and messaging solutions development worldwide. The company provides innovative real-time communication tools with full control over voice, video and messaging. Its multifunctional serverless platform easily enables developers to build scalable applications faster and at lower costs. Voximplant solutions lead businesses to disrupt the current status quo and automate communication with customers to improve collaboration and increase customer experience.

Company Email: [email protected]

Address
2225 East Bayshore Road
Palo Alto, California 94303-3220
United States of America

Website
voximplant.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• WebRTC

Products

• Lead Process Automation

  Voximplant enables fast and easy embedding of unified communications into web and mobile apps. Save months of time-to-market and thousands of USD for building expensive infrastructure, and integrate voice & video calls and conferences, instant messaging, screen sharing, and calls to/from phone network or SIP endpoints on the fly.

• Cloud Call Center

  Work with the best cost-effective agents over the globe with cloud call center from Voximplant. A tailor-made solution for fast upscaling without CAPEX, it can be enhanced with VoIP calls from websites & mobile apps, saving up to 90% of toll-free phone numbers & traffic cost, and with Smart IVR powered by speech recognition and synthesis for handling 60% of requests.

• Dialogflow Connector

  Automated call processing powered by AI enhances your customer experience and reduces your call center operation costs up to 30%. The connector is a flexible solution for telephony integration with Dialogflow, natural language processing service by Google. Fast and hassle-free deployment for both contemporary and legacy telephony systems.

• Smartcalls

  Smartcalls is a solution for outbound and inbound call automation. It helps creating personalized outbound call campaigns without technical skills, reducing operational costs up to 3 times. Embedded smart IVR wizard allows to process incoming calls automatically to increase call centers productivity up to 60% and enhance your customer experience.

• Unified Communications

  Voximplant enables fast and easy embedding of unified communications into web and mobile apps. Save months of time-to-market and thousands of USD for building expensive infrastructure, and integrate voice & video calls and conferences, instant messaging, screen sharing, and calls to/from phone network or SIP endpoints on the fly.

Organizations who value the power of visual communications, trust AVI to enable people and teams to communicate their critical ideas. AVI technologies accelerate decision making, improve human interactions and create immersive digital experiences

Address
9675 W. 76th St.
Suite 130
Eden Prairie, Minnesota 55344
United States of America

Website
www.avisystems.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Unified Collaboration

  AVI brings together voice, video, collaboration, room systems, work products and files to maximize adoption

• Digital Media

  AVI offers digital streaming, digital signage and digital workflows to help our customers communicate their message and brand.

• Enterprise Consulting

  AVI offers strategic planning based on Use Cases and Workflows rather than hardware and buzzwords

• Managed Services

  AVI offers a comprehensive array of Day 2 services designed to offer our customer peace of mind

• AVI Insight

  The industry’s first multi-platform, multi-vendor, real-time monitoring and reporting system.

BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting. Thousands of companies from growing businesses to Fortune 500 leaders use BlueJeans every day for video, audio and web conferencing meetings and large interactive events, so people can work productively where and how they want. For more information, visit www.bluejeans.com.

Address
516 Clyde Avenue
Mountain View, California 94043
United States of America

Website
www.bluejeans.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• BlueJeans Meetings

  BlueJeans Meetings provide easy to use, enterprise-grade video meetings with crystal clear audio powered by Dolby Voice®. With your everyday collaboration and calendaring tools integrated with BlueJeans, meeting organizers and attendees can easily communicate as if they were meeting in person.

• BlueJeans Rooms

  BlueJeans Rooms transform any room into an easy-to-use video meeting room requiring little to no end-user training and effortless IT management, while increasing workforce collaboration.

• BlueJeans Events

  BlueJeans Events provides a simple, reliable, and collaborative experience for both organizers and attendees, enabling live interactive events like town hall meetings, all hands events, and webinars.

• BlueJeans Gateway for Microsoft Teams

  BlueJeans Gateway for Microsoft Teams is the cloud video interop solution that lets you unleash the full power of Teams by connecting people in productive meetings. Certified for Teams, BlueJeans’ interoperable Gateway provides calendar integration and one-touch join for existing room systems, including Polycom, Cisco, LifeSize, and more.

We really love meetings, getting together and making things happen. Evoko are Swedish, design-driven innovators dedicated to making professional gatherings smoother, more cost-efficient and stylish. We aspire to give you the tools to make every meeting magnificent. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. The original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution.

Company Email: [email protected]

Address
100 Mechanic st Suite 2
Doylestown, Pennsylvania 18901
United States of America

Website
www.evoko.se

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Video: Desktop
• Video: Mobile
• A/V Meeting Room Technologies

Products

• EVOKO LISO

  Once again, we are proud to revolutionize the way you meet. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. This was the original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Now we are launching the next generation room booking system: Evoko Liso. Even brighter and lovelier to look at, believe it or not. With the same mission as ever – making sure all your meeting rooms are being used in a truly effective way.

• EVOKO PUSCO

  Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution – Evoko Pusco. All you have to do is plug in two cables and you are good to go!

• EVOKO GROUPIE

  Evoko Groupie is a portable wide-angle illumination lens that you can attach to any device making a video conference call so much easier. It sticks easily on the existing camera, enlarging and brightening up the field of view. Making everyone in the meeting clearly visible. Small, enlightening, sharp. Evoko Groupie has won many awards for both design and functionality, we agree it’s pretty special!

• EVOKO MINTO

  Say hello to the most important participant in your future meetings and try our new conference phone. Say goodbye to background noise, distractions and comments that can’t be heard. Evoko Minto is an intelligent, wireless conference phone that’s really easy to work with and super stylish. The Minto has a remarkable ability to hear what’s important and what isn’t, all thanks to a unique sound technology. Ready for use with your mobile phone, tablet or laptop, fast tracking you to the core of the meeting. Getting the message through to everyone — wherever you are.

• EVOKO HOME

  See the full meeting room schedule at a glance with Evoko Overview screen in Evoko Home.

Fontel, Inc. is a specialty wholesale distributor of voice, video, and data communication products, specializing in peripheral end-point devices. Fontel is committed to offering a high quality, yet competitively priced, portfolio of voice, video, and data products to dealers, resellers, and installers of voice, video, and data communication systems. Fontel’s staff provides exceptional service and support, allowing customers to offer efficient and timely service to their end-user accounts.

Company Email: [email protected]

Address
804 E St
Aurora, Nebraska 68818
United States of America

Website
www.fontel.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Cloud-based Services
• A/V Meeting Room Technologies

Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney. For more information, visit www.fuze.com.

Company Email: [email protected]

Address
2 Copley Place
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Text-based Messaging (email, IM)

Products

• Fuze Platform

A recognized market leader in Communications and Collaboration, LogMeIn has a broad portfolio of products that create simpler, more intelligent ways for people to meet, connect, market, sell and train, to deepen relationships and drive better outcomes. These include award-winning products such as GoToMeeting, GoToWebinar, GoToTraining, join.me, Grasshopper, and Jive. LogMeIn’s combined communication and collaboration products support over 25 million users, with over 900 million conferencing minutes a month contributing to over 7 million meetings per month, and 12 billion voice minutes per year.

Address
333 Summer St
Boston, Massachusetts 02210
United States of America

Website
www.logmeininc.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Impact Technologies solves complex problems through intelligent, creative application of technology. Our innovative solutions deliver easy-to-use, easy-to-understand approaches to solve today’s complex challenges. Traffic Analyst minimizes the effort and cost of operating voice networks. OnTraQ Plus maximizes contact center performance by empowering staff to tailor desktops and analytics to their workflows and personal style. DAKS streamlines operational workflows with mission-critical collaboration and multi-modal notification.

Company Email: [email protected]

Address
16253 Swingley Ridge Road
Suite 350
Chesterfield, Missouri 63017
United States of America

Website
www.impacttech.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• Traffic Analyst

  Voice network management does not have to be complicated and time-consuming. By providing complete voice network visibility, Traffic Analyst’s full life cycle capacity assurance and deep call forensics tools eliminate surprises and provide answers to questions you cannot answer now for your TDM, SIP and hybrid networks. It starts with helping our clients elevate Total Caller Experience with visibility across the four links of a call. If any of these (transport, setup, conversation, termination) have problems, the call fails. In addition, Traffic Analyst offers simplified voice administration with 24x365 visibility and proactive monitoring of your network to optimize network capacity, highlight fraud, uncover idle assets and track DID and non-DID number inventory.

• OnTraQ Plus

  OnTraQ Plus gives your call center management and agents visibility and insight into the key metrics you need to keep your call centers running at a high level of performance. OnTraQ Plus’s Supervisor Client and Agent Desktop provide real-time, user-configurable displays so your team sees the information when they need it, in their preferred layout. Additionally, supervisors can leverage standard reports or customize reports with point-and-click report definition, follow complete life of call reporting including for agents’ 2nd lines, view agent activity logs and enjoy a single view of all call centers in a single view. The Agent Desktop’s intuitive browser puts real-time incoming call details, team status, messaging, call control, customer journey and work state management right at the agents’ fingertips. Agents intelligently answer calls, engage needed resources via call, chat or email and toggle quickly between supervisor-configurable states with a click of the mouse.

• DAKS

  Embedding automated communication and collaboration activities into your business workflows minimizes the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. Impact offers DAKS to connect your operational support systems with your people – using the channels, modalities and devices you use to communicate, collaborate and safeguard your assets. As a high-performance, high-availability CEBP platform, DAKS enables a wide range of automated communication and collaboration tasks including broadcasts, emergency response conferences, routine scheduled and ad hoc conferences, announcement services, personal and group calling, advanced e-mail and text services, location services and more.

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is a smooth way to save time, money and contribute to a more sustainable world. Crystal clear audio and a sharp video image are essential for efficient meetings, this is why we only focus on cutting-edge technology. Our audio technology OmniSound® is built into all Konftel Conference phones and devices, sold globally under the Konftel brand and our headquarter is based in Sweden.

Company Email: [email protected]

Address
Döbelnsgatan 19
Umeå, 903 30
Sweden

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel C50300IPx Hybrid

  Shine together. Exceptional video conferences. Konftel C50300IPx Hybrid is a flexible premium video collaboration solution for medium and large meeting rooms. Fantastic PTZ camera, conference phone with OmniSound® and Konftel OCC Hub with HDMI for screen connection. Hybrid conferencing: combine meeting apps on your computer with telephone calls via SIP.

• Konftel C20Ego

  Huddle Room Video. Convenience in a box. Konftel C20Ego is the perfect video collaboration solution for small huddle rooms, combining the Konftel Cam20 4K conference camera and the brilliant Konftel Ego speakerphone with OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s HDMI screen to the collaboration app on your laptop.

• Konftel 300Wx

  Absolute Freedom. The Konftel 300Wx wireless conference phone allows you to hold meetings wherever is convenient for you – without worrying about network and power outlets. The wireless DECT technology is both reliable and secure. Choose a base station to suit your company’s telephony environment, SIP or analog, or connect to an installed DECT system. The rechargeable battery gives you up to 60 hours of talk time.

• Konftel 300IPx

  The Art of Easiness. One click is all it takes to start or join a meeting. Conference calls are easier than ever with the Konftel 300IPx and Konftel Unite mobile app. This versatile IP conference phone is ideal in any room right up to large auditoriums. It has a USB port and works perfectly with Skype for Business, Cisco, Avaya and other meeting tools. Konftel’s patented OmniSound® technology delivers crystal-clear, natural HD audio.

• Konftel 800

  True Conference delight. The next generation IP conference phone, with OmniSound audio, mobile app integration and daisy chain connection.

LoopUp is a premium remote meetings solution that makes it easier for professionals to collaborate in real time. Our simple interface guides users through an intuitive experience – no training required. We focus on delivering a reliable, high quality audio and visual experience on every call. Hosts can always see ‘who just joined’ and ‘who’s speaking’, overcoming the security flaws that are inherent to dial-in conference calls. Whether you’re creating a first impression or negotiating a multi-party deal, making everyday decisions or connecting with colleagues around the globe, LoopUp keeps you focused on business, not the meeting.

Company Email: [email protected]

Address
282 2nd Street, Suite 200
San Francisco, California 94105
United States of America

Website
loopup.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps

Products

• Audio Conferencing Services/Devices

  LoopUp is a premium remote meetings solution that makes it easier to collaborate in real time. Streamlined and intuitive, LoopUp anticipates the needs of business users, while delivering the quality, security and reliability required in the enterprise.

• Team Collaboration

MXL is a leading manufacturer of professional communications hardware for meeting rooms, web conferencing, and huddle rooms. MXL's award winning AC-Series USB microphones are renown for providing crystal-clear speech intelligibility and user-focused design. For more information, visit www.mxlmics.com. MXL Microphones is a division of Marshall Electronics, Inc., headquarters in Torrance, California. For more information, visit www.marshall-usa.com.

Company Email: [email protected]

Address
20608 Madrona Ave
Torrance, California 90503
United States of America

Website
www.mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

At PGi we pride ourselves on being collaboration & communication solution experts with 27 years as industry leaders. From a powerful, intuitively designed collaboration platform to our team of experienced and committed service technicians, PGi's expansive portfolio of communication solutions powers the intelligent enterprise of today. We enable organizations to connect, communicate and collaborate every time, everywhere. That’s what PGi’s flagship collaboration product, GlobalMeet® is all about - arming companies with the seamless, universal tools they need to unleash collaboration and creativity.

Address
2300 Lakeview Parkway, Suite 400
Alpharetta, Georgia 30009
United States of America

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• A/V Meeting Room Technologies

Products

• GlobalMeet®

  From small teams to large enterprises, GlobalMeet® offers robust solutions for meetings, events and team collaboration.

Simplify and accelerate your business communications and business with the leading global cloud communication solution. Whether you have a single office, or many locations with individual hosted PBX, RingByName provides you tools to manage them all with ease.

Company Email: [email protected]

Address
6303 Blue Lagoon Drive
Suite 400
Miami, Florida 33126
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• RingByName Cloud-based PBX

  RingByName is a cloud business phone systems evolved. Our phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. The system can provide a hybrid solution to both office and contact centers of all sizes without costly licensing fees and system upgrades.

• RingByName Enterprise Hero Portal

  The RingByName Enterprise Hero Portal is a true single pane of glass interface allowing the enterprise to manage multi-tenant, multi-location deployments from a single interface. Due to its architecture, the system allows for the deployment of completely separate, self-encapsulated instances without the restrictions and limitations of many competing solutions. It allows for improved control, support, security, deployment, costing, analytics, and reduced potential for service disruption due to changes.

SendBird is a fully managed chat solution for enterprise mobile and web services. SendBird provides the necessary front-and back-end technology so you can launch a customized in-app messaging experience quickly, efficiently and at scale. Our product is flexible and integrates easily to provide user-to-user, user-to-business, and B2B communication inside any new or existing service. SendBird has powered in-app conversation for the world's leading companies, whose industries range from eCommerce and media to on-demand and banking. Our amazing customers include Reddit, Yahoo, Virgin Mobile and over 8,000 applications in the world.

Company Email: [email protected]

Address
107 S railroad Ave
San Mateo, California 94401
United States of America

Website
sendbird.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps

Products

• SendBird chat API

  A complete chat platform for your mobile apps and websites: Chat and Messaging SDKs and API, and a fully managed chat infrastructure.

Audio and video conferencing solutions from Yamaha streamline collaboration and boost productivity wherever people need to speak openly, share freely and create exceptional things. Yamaha’s considered approach to building enterprise-grade microphone systems, conference phones, and video sound bars ensures exceptional audio quality, ease of connectivity and flexibility for meetings across the table or across the globe. With core tenets of simplicity, clarity and efficiency, Yamaha brings to unified communications a passion for sound and performance that has been creating excitement and inspiration for more than 130 years.

Company Email: [email protected]

Address
144 North Rd
Suite 3250
Sudbury, Massachusetts 01776
United States of America

Website
uc.yamaha.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Yamaha CS-700 Video Sound Bar

  Equip your huddle room with best-in-class audio, video, and screen-sharing capabilities with this all-in-one video conferencing system. Designed with smaller spaces in mind, this wall-mounted system features ultra-wideband audio and high-quality video to bring spectacular clarity to all of your communication and collaboration needs. Integrated remote management capability makes it easier than ever for your IT department to remotely monitor, manage, and upgrade huddle room installations.

• Yamaha YVC-200 Speakerphone

  Take important calls wherever, whenever with this personal speakerphone, designed to offer professional-quality audio while connected to your laptop, phone or tablet. The built in rechargeable battery allows for complete portability for up to 10 hours, it’s the ideal device for open workspaces, huddle rooms, home offices, and travel. Available in a choice of white or black, the unit blends into any home or corporate office. Its small, lightweight, and space-saving design is perfect for portability and for deployment at laptop or mobile terminals. A headset jack allows for private listening and the option to enjoy music through the unit between calls.

• Yamaha YAI-1 Conference Ensemble

  Bring superior sound to your large conference room or boardroom with the YAI-1 Conference Ensemble, a professional USB audio solution that works straight out of the box using network wiring – no audio processing skills or AV expertise needed. Setup is easy: the system arrives pre-programmed, with microphones already paired, and the USB connection works with your existing conferencing system and standard network wires. All of the components that you’ll need are included in the bundle, from microphones to cables, along with easy-to-follow instructions that guide you through installation. Featuring the Executive Elite wireless system and microphones, along with the Yamaha MRX7-D DSP processor, it’s a flexible solution for a wide variety of conferencing applications.

• Yamaha YVC-1000 USB & Bluetooth Conference Phone

  Ideal for medium and large spaces, this intuitive communications system features separate microphone and speaker units for flexibility during audio, web, and video conferencing. Designed to support 2 external speakers and 5 daisy-chained microphones, it’s the perfect scalable solution for accommodating larger meeting rooms and additional participants. Adaptive echo cancellation and human voice activity detection (HVAD) minimize background noise, facilitating natural, stress-free conversation during every call.

• Yamaha YVC-300 Speakerphone

  Don’t be fooled by this portable conference phone’s compact design: with Yamaha technology, great sound comes in small packages. This USB and Bluetooth-enabled speakerphone outputs the highest volume in its class, delivering crisp sound that fills collaboration spaces and small conference rooms. Industry-leading sound processing technology, including adaptive echo cancellation and human-voice activity detection (HVAD), optimizes your call’s clarity by reducing background noise. Plus, its portable design makes it the ideal communications solution for setting up calls from any area of your workspace without the cost of dedicated equipment. There’s no complex setup necessary. Just take it to your meeting area and connect the USB cable to your PC for use. Simple buttons and indicator lights allow for intuitive control and stress-free use.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom Rooms, the leading software-based conference room solution, features video and audio conferencing, wireless content sharing, and calendaring running on off-the-shelf hardware. Zoom Rooms suit any meeting or collaboration space, from huddle rooms to training centers. Zoom is a private company headquartered in San Jose, CA. Visit zoom.us and follow @zoom_us.

Company Email: [email protected]

Address
55 Almaden Blvd Ste 600
San Jose, California 95113
United States of America

Website
www.zoom.us

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Zoom Meetings & Chat

  Enterprise video conferencing with real-time messaging and content sharing

• Video Webinar

  Live virtual events and broadcasting

• Zoom Rooms

  Software-based, flawless video, integrated audio, and wireless content sharing

• Business IM

  Send text, image, and audio files instantly on desktop, laptop, tablet, and mobile devices.

• H.323/SIP Connector

  Connect standards-based room systems to the Zoom cloud. Extend a consistent, cloud-based experience across all your room systems

Call Criteria provides comprehensive 3rd party quality assurance services combining state of the art voice-to-text technology with human analysts to evaluate agent performance for customer / agent interactions in order to maximize compliance and script adherence. Whether your QA needs revolve around calls, emails, texts, chats or otherwise, Call Criteria’s algorithmic and data driven approach allows for a highly dynamic and customizable platform, while maintaining a manageable and user friendly UI for quick adoption and integrated coaching facilitation.

Company Email: [email protected]

Address
19525 Ventura Blvd., Suite F
Los Angeles, California 91356
United States of America

Website
www.callcriteria.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Human Quality Assurance

  How much more is there to say??

[ PLEASE_CALL: 650_395_8442____________ To Schedule_DEMO at EnterpriseConnect2019 and Discount_Code, EMAIL: [email protected] or____________ VISIT: www.DeciZone.com____________ INTRO : bit.ly/decizone-intro ]____________ DECIZONE.COM IS A PLATFORM FOR STREAMLINING DECISION_MAKING USING INTERACTIVE_NAVIGABLE_FLOWCHARTS____________ DeciZone Automates Global, 24x7 experience for your customer_service, troubleshooting, IT_support, Policy_administration, Compliance, HR_processes, Best_practices and Guidelines.____________ Once a process is represented as simple_DeciZone_flowchart, DeciZone_platform will enable all your audience to literally 'Walk_Through' just_the_relevant_branches of your process_flowchart in less_than 30_Seconds using any_size_browser and deliver a full_transcript of their interaction, automatically_saved in your email_or_CRM.____________ LIVE_DEMO: http://bit.ly/Should-You-Patent-Your-Idea ____________ __ENABLE__CONFIDENT__DECISIONS__ __________DeciZone.com___________

Company Email: [email protected]

Address
Phone 650-395-8442 For DEMO
43106 Starr Street
Fremont, California 94539
United States of America

Website
www.decizone.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps

Products

• DeciZone.com Platform

  DeciZone is a platform for streamlining decision making using navigable flowcharts. DeciZone automates global 24x7 experience for your customer service, troubleshooting, IT support, policy administration, compliance, HR processes, best practices and guidelines. Once a process is represented in DeciZone in the form of a simple flowchart, the platform will enable all of your audience to virtually walk through the process in less than 30 seconds using any size browser and deliver a complete transcript of the interaction saved in your email/CRM. DEMO: http://bit.ly/Should-You-Patent-Your-Idea VIDEO INTRO: bit.ly/decizone-intro Enable Confident Decisions

• DeciZone Professional Services

  DeciZone Professional Services can implement the DeciZone.com platform as well as streamline your existing processes using the best practices and optimizations to improve your operations.

Impact Technologies solves complex problems through intelligent, creative application of technology. Our innovative solutions deliver easy-to-use, easy-to-understand approaches to solve today’s complex challenges. Traffic Analyst minimizes the effort and cost of operating voice networks. OnTraQ Plus maximizes contact center performance by empowering staff to tailor desktops and analytics to their workflows and personal style. DAKS streamlines operational workflows with mission-critical collaboration and multi-modal notification.

Company Email: [email protected]

Address
16253 Swingley Ridge Road
Suite 350
Chesterfield, Missouri 63017
United States of America

Website
www.impacttech.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• Traffic Analyst

  Voice network management does not have to be complicated and time-consuming. By providing complete voice network visibility, Traffic Analyst’s full life cycle capacity assurance and deep call forensics tools eliminate surprises and provide answers to questions you cannot answer now for your TDM, SIP and hybrid networks. It starts with helping our clients elevate Total Caller Experience with visibility across the four links of a call. If any of these (transport, setup, conversation, termination) have problems, the call fails. In addition, Traffic Analyst offers simplified voice administration with 24x365 visibility and proactive monitoring of your network to optimize network capacity, highlight fraud, uncover idle assets and track DID and non-DID number inventory.

• OnTraQ Plus

  OnTraQ Plus gives your call center management and agents visibility and insight into the key metrics you need to keep your call centers running at a high level of performance. OnTraQ Plus’s Supervisor Client and Agent Desktop provide real-time, user-configurable displays so your team sees the information when they need it, in their preferred layout. Additionally, supervisors can leverage standard reports or customize reports with point-and-click report definition, follow complete life of call reporting including for agents’ 2nd lines, view agent activity logs and enjoy a single view of all call centers in a single view. The Agent Desktop’s intuitive browser puts real-time incoming call details, team status, messaging, call control, customer journey and work state management right at the agents’ fingertips. Agents intelligently answer calls, engage needed resources via call, chat or email and toggle quickly between supervisor-configurable states with a click of the mouse.

• DAKS

  Embedding automated communication and collaboration activities into your business workflows minimizes the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. Impact offers DAKS to connect your operational support systems with your people – using the channels, modalities and devices you use to communicate, collaborate and safeguard your assets. As a high-performance, high-availability CEBP platform, DAKS enables a wide range of automated communication and collaboration tasks including broadcasts, emergency response conferences, routine scheduled and ad hoc conferences, announcement services, personal and group calling, advanced e-mail and text services, location services and more.

Based in Austin, Texas, Mio powers seamless communication between Slack, Microsoft Teams and Webex Teams. Mio's technology solves a common problem that exists within modern enterprises today: too many siloed messaging apps. Mio keeps teams in sync by enabling employees to chat directly or in groups, share files, edit messages, and more - all from their tool of choice. Ready to sync your teams? Come meet our team in booth 2314 and let us show you a demo. We look forward to connecting with you!

Company Email: [email protected]

Address
503 W 38th St
Austin, Texas 78705
United States of America

Website
m.io

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

NVT Phybridge is the leader in Power over Long Reach Ethernet (PoLRE) using Modern LAN principles and SmartPathPoE™ technology to make IP connections efficient and cost-effective. Our CHARIoT Series of switches help customers modernize to an IP based network, transforming the existing or new infrastructure into an IP path with power. We are a North American-based technology company with global reach dedicated to practical innovation. Our number one priority is bringing innovative and affordable solutions to market that are technologically advanced as well as practical for the customer.

Company Email: [email protected]

Address
3457 Superior Court, Unit 3
Oakville, Ontario L6L0C4
Canada

Website
www.nvtphybridge.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Security
• Unified Communications

Products

• NVT Phybridge FLEX Extender Kits

  The FLEX Unmanaged Extender Kits are robust, single port solutions that work with any PoE switch brand to enable quick and easy deployment of IP endpoints over multi-pair UTP for distances up to 2,000ft (610m). That’s 6Xs farther than standard Ethernet switch, connecting up to 4 IP devices from a single UTP cable run.

• NVT Phybridge FLEX 24-Port Managed Switch

  The award-winning NVT Phybridge FLEX 24 Managed Switch is a versatile, secure, high-powered, enterprise-class, long reach managed PoE solution that delivers fast Ethernet and PoE++ (50W per port) over multi-pair UTP for up to 2,000ft (610m).

• NVT Phybridge FLEX 8-Port Unmanaged Switch

  The plug and play NVT Phybridge FLEX8 Unmanaged Switch delivers fast Ethernet and PoE++ (50W per port) over multi-pair UTP for up to 2,000ft (610m).

• NVT Phybridge PoLRE 24-Port/48-Port Managed Switch

  NVT Phybridge Power over Long Reach Ethernet 24-Port/48-Port (PoLRE 24/48) Managed Switch leverages the existing voice infrastructure to deliver Ethernet and PoE over single-pair UTP with extended reach capabilities to support IP devices up to 1,200ft (365m).

• NVT Phybridge PoLRE LPC 8-Port Unmanaged Switch

  The plug and play NVT Phybridge PoLRE LPC 8-Port Unmanaged Switch leverages the existing voice infrastructure to deliver Ethernet and PoE over single-pair UTP with extended reach capabilities to support IP devices up to 1,200ft (365m).

Open Systems is a global provider of secure, unified SD-WAN edge solutions, purpose-built to simplify network and security operations. With robust, deeply integrated security, Open Systems empowers enterprises to confidently accelerate growth models, enabled by new technologies like IoT and cloud computing, to drive revenue and improve user experiences.

Address
303 Twin Dolphin Drive 6th Floor
6th Floor
Redwood City, California 94065
United States of America

Website
www.open.ch

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

Optanix is the leader in intelligent business service assurance. The Optanix Platform delivers predictive and proactive performance and availability management across hybrid infrastructures, with a focus on real-time communications use cases. It is available as a stand-alone solution or as the engine behind Optanix's managed service offerings.

Company Email: [email protected]

Address
1 Penn Plaza, Suite 3310
New York, New York 10119
United States of America

Website
www.optanix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Optanix Platform

  The Optanix Platform is an advanced service assurance platform that provides end-to-end fault management, network performance management and business impact insight for critical IT infrastructure and digital services.

• Optanix Remote Management Services (RMS)

  The world’s most demanding organizations trust Optanix to manage their mission-critical business services and service delivery infrastructure with Optanix RMS. RMS offers a comprehensive range of IT management services that maximize the benefits of the Optanix Platform and give customers access to unmatched IT expertise. These services dramatically accelerate time to value, drive down costs and bridge critical skill gaps.

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

Simplify and accelerate your business communications and business with the leading global cloud communication solution. Whether you have a single office, or many locations with individual hosted PBX, RingByName provides you tools to manage them all with ease.

Company Email: [email protected]

Address
6303 Blue Lagoon Drive
Suite 400
Miami, Florida 33126
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• RingByName Cloud-based PBX

  RingByName is a cloud business phone systems evolved. Our phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. The system can provide a hybrid solution to both office and contact centers of all sizes without costly licensing fees and system upgrades.

• RingByName Enterprise Hero Portal

  The RingByName Enterprise Hero Portal is a true single pane of glass interface allowing the enterprise to manage multi-tenant, multi-location deployments from a single interface. Due to its architecture, the system allows for the deployment of completely separate, self-encapsulated instances without the restrictions and limitations of many competing solutions. It allows for improved control, support, security, deployment, costing, analytics, and reduced potential for service disruption due to changes.

Address
13 Main Street
Skibbereeb, P81K076
Ireland

Website
www.spearline.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Spearline Automated

  Spearline Automated testing allows you to make sure your contact numbers are operational at all times, no matter where they are in the world. With automated testing cycles and real-time alerts, you'll be the first to know about outages and quality issues, so you can start fixing them before they impact your customers.

• Spearline Manual

  Spearline Manual testing puts you in full control of testing and troubleshooting your global contact numbers. It allows you to pick up the phone and dial your phone number just as your global customers do.

VOSS Solutions provides multi-vendor UC management and migration technology to automate and simplify the challenge of operating today's increasingly sophisticated communications environments. VOSS-4-UC can be consumed on premises or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments. VOSS MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services. VOSS technology has been deployed by over 130 cloud service providers and prominent enterprise organizations across the world. www.voss-solutions.com.

Company Email: [email protected]

Address
2301 N Greenville Avenue
Suite 270
Richardson, Texas 75082
United States of America

Website
www.voss-solutions.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• VOSS-4-UC

  VOSS-4-UC can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments.

• MiGR8-2-UC

  MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services.

• VOSS Analytics

  VOSS Analytics allows you to quickly retrieve information about users, devices, services, licenses and transactions, through an easy-to-use web-based portal.

• VOSS Assurance

  VOSS Assurance integrates with VOSS-4-UC to enrich the data needed for monitoring and fault detection leading to faster resolution. Add business context to the technical data available from your UC solution to ensure quality service delivery.

• VOSS Self-Service

  VOSS Self-service is a fully customizable, intuitive, and secure web-based portal for end user self management. It empowers end users to to manage their own services, features and devices, in real-time, from any smart device, wherever they are located.

Build your best business communications with Voxbone. Increase the efficiency of your comms with our agile, reliable and global cloud voice and messaging services that let you reach customers wherever they are. By consolidating in the cloud with a single SIP connection from Voxbone, you can halve the cost of your comms. Our elastic voice and messaging gives you local presence on demand across 93% of the global economy. Our services are fully compliant in every market, providing long-term availability and carrier-grade quality in 65 countries for your peace of mind. The best business communications are built with Voxbone.

Company Email: [email protected]

Address
Voxbone S.A, Avenue Louise 489, Floor 5 & 6
Brussels, 1050
Belgium

Website
www.voxbone.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services

Products

• Contact Center

  Bridge the gap between you and your customers, wherever they are. Create an elastic, redundant omni-channel CX strategy with voice and messaging for a local presence in the places that matter most to your business. Want to create the best-possible customer services operation or contact center platform? Then build on our backbone, for a single direct connection to 65 high-value markets.

• Corporate Telephony

  Whether for internal enterprise telephony or a unified communications app, integrate your platform with our on-demand, two-way voice and messaging services for a global solution you can deploy in minutes. Enjoy elastic, carrier-grade and fully-compliant services in the markets that matter most to your business. With Voxbone's cloud SIP trunks in your corner, you can cut your communications bill in half.

• Conferencing

  For the most effective inter-office collaboration or a globe-spanning conferencing platform that's plugged into more high-GDP countries than anyone else, there can be only one answer. Voxbone's high-quality, elastic and fully-compliant voice services bring teams closer together, regardless of their physical location. Seamlessly integrate our dial-in numbers to offer your end users more ways to join the conversation, crystal clarity and smoother collaboration.

• Apps and Services

  Empower customers to extend the reach of their apps and services with API-powered voice and messaging in 65 high-value markets. Build with Voxbone for fully compliant elastic cloud communications services that integrate with any SIP-enabled application and can be easily managed at scale with our tools and APIs.

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.

Address
2125 O'Nel Dr.
San Jose, California 95131
United States of America

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

BICS is a leading global communications enabler bridging the telecom and digital world with a suite of strategic solutions to differentiate your Voice, Data, Messaging, Roaming, Security, Analytics, IoT deployment or Virtual Network offering in the face of dramatic market shifts. Our HQ is in Brussels, with offices across Europe, Asia, Middle East, Africa and the Americas. With a diverse and multicultural team of 500+ employees, we continuously strive to provide customers with the highest level of quality, reliability and interoperability.

Address
Rue Lebeau 4
Brussels, 1000
Belgium

Website
www.bics.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Numbers-as-a-Service

  Numbers-as-a-Service for global businesses Cut OpEx and slash cost of ownership even as you expand to new markets with a local presence at country or city level with mobile and fixed numbers in more than 200 countries with high-quality voice connectivity.

• APIs

  APIs: Easy to order, manage and troubleshoot Our easy-to-integrate APIs make it easy and quick to check for number availability, find the price of a number and even order numbers: and provide the information in near-real time. Or brand and offer our APIs as part of your own offering: especially useful if you’re a conference service or UC provider. Don’t have an API-ready environment? Use our online portal for number provisioning, price inquiries and to order, manage and troubleshoot your cloud numbers.

• SIP Trunking

  Connect your cloud communications platform to fixed and mobile networks around the world through a unified single infrastructure with BICS SIP Trunking Services. Integrate your voice and data communications on a single global platform via a single interconnection and achieve significant savings on telecoms costs.

Bridge Communications is the developer of the Bridge Operator Console for Microsoft Skype for Business (Lync), Cisco CUCM and RingCentral solutions. Our software provides powerful, affordable and scalable call handling. Bridge Operator Console solutions are designed to help get the most out of your UC investment. Our intuitive design makes them incredibly easy to use. Our Operator Consoles offer a robust feature set, combining call control with presence monitoring. All at an affordable price with features that will blow you away! Our philosophy is simple. We listen to our resellers and customers and develop solutions that exceed their expectations.

Company Email: [email protected]

Address
1830 52nd St S
Fargo, North Dakota 58103
United States of America

Website
www.bridgeoc.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Bridge Operator Console for Cisco CallManager

  The Bridge Operator Console is an attendant console for Cisco phone system users is a must. Without one, your employee productivity drops, your customer caller experience suffers, and it takes more resources to handle simple tasks. Bridge Operator Console is the attendant console category king for enterprise customers. It seamlessly integrates with CUCM, Jabber, Skype for Business or Lync, and UCCX/UCCE. Bridge Operator Console takes attendant console software to a new level, with machine learning AI, and a spectrum of features developed specifically for Cisco Unified Communications. You can trust the products offered by Bridge Communications like the other 30,000+ clients that have deployed our solutions.

• Bridge Cloud Suite for Cisco

  The Bridge Cloud Suite for Cisco Unified Communications offers customers more flexibility than traditional Windows desktop installations. This SaaS suite of apps runs platform independant in any modern web browser. The Bridge Cloud Suite includes the latest generation of Bridge Operator Console, Bridge Supervisor Reports and Dashboard, Bridge Company Directory, and Bridge Cisco Finesse Admin. Click the photo above for more information.

• Bridge Operator Console for Skype for Business (Lync & Teams)

  Bridge Operator Console is certified for Skype for Business and designed to be an attendant console solution for Teams, Lync 2013 and Skype for Business. It talks with your existing Skype for Business (Lync) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector). By combining all of your company's status information into a single source, the operators can make split-second call decisions. Bridge Skype for Business (Lync) Operator Console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume, call, redirect, voicemail and mobile transfer, and more.

• Bridge Lync Integration for Cisco CallManager (LICC)

  Users who have Cisco voice and Skype for Business face a communications gap between the 2 products. Bridge LICC bridges that gap allowing the 2 platforms to work together. LICC provides Cisco desk phone call status in Skype for Business. Users can also initiate calls from Skype for Business on their Cisco desk phone.

• Bridge Operator Console for RingCentral

  Bridge Operator Console is our flagship attendant console for RingCentral Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, messaging, SMS and intercom, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Company Email: [email protected]

Address
400 1st Ave N, Suite 300
Calabrio
Minneapolis, Minnesota 55401
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Cloud-based Services

Products

• Calabrio Analytics

  Integrate multi channel customer input to gain unprecedented visibility and control.

• Advanced Reporting

  Visualize contact center metrics. Cross-reference data enterprise-wide. Deliver meaningful insights.

• Workforce Management

  More than optimized staffing levels, modern tools to improve predictability and performance.

• Quality Management

  Access and evaluate 100% of your customer interactions. Gain powerful insights.

• Call Recording

  Clean and simple, capture and retrieve calls quickly and accurately.

Call Criteria provides comprehensive 3rd party quality assurance services combining state of the art voice-to-text technology with human analysts to evaluate agent performance for customer / agent interactions in order to maximize compliance and script adherence. Whether your QA needs revolve around calls, emails, texts, chats or otherwise, Call Criteria’s algorithmic and data driven approach allows for a highly dynamic and customizable platform, while maintaining a manageable and user friendly UI for quick adoption and integrated coaching facilitation.

Company Email: [email protected]

Address
19525 Ventura Blvd., Suite F
Los Angeles, California 91356
United States of America

Website
www.callcriteria.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Human Quality Assurance

  How much more is there to say??

CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in near real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement.

Company Email: [email protected]

Address
200 West Street, 4th Floor
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Eureka Analyze

  A cloud-based customer engagement analytics solution that leverages AI and machine learning to deliver intelligence-at-scale from the voice of your customers and to foster a culture of data driven optimization and compliance.

• Eureka Alert

  Takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action.

• Eureka Redact

  Is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.

• Eureka API

  Is a standards-based programming interface for accessing and sharing analytics and transcription data from the Eureka Engagement Analytics platform.

The new CenturyLink, purpose-built to serve the connection needs of the networked world. CenturyLink understands the power of all that is digital. Life is powered by connections, and business is connections. Our extensive network reach, significant local presence, and innovative technology solutions combined with an experienced team of employees and relentless focus on the customer experience create a powerful choice for enterprise, government, and wholesale customers globally, and consumers nationally. The new CenturyLink is equipped to serve customers with reliable, flexible and secure connections-where, when and how they need them.

Address
100 CenturyLink Drive
Monroe, Louisiana 71203
United States of America

Website
www.centurylink.com

Products/Services Offered

• Contact Center Systems/Applications
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging

Serving more than 300 million people worldwide, Cisco is the trusted leader in Collaboration that transforms how people connect, communicate, and create. The Cisco Collaboration portfolio offers innovative solutions for businesses of all sizes, that can be delivered from the cloud, premise, or hybrid environments.

Address
170 W Tasman
San Jose, California 35134
United States of America

Website
www.cisco.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• Cisco Webex Room Kit Mini

  Cisco Webex Room Kit Mini is a videoconferencing solution custom-designed to easily outfit and manage thousands of huddle spaces with the intelligent collaboration tools typical of larger room systems with lower TCO than competitors. With a wide 120-degree field of view, Room Kit Mini is ideal for rooms of 2-5 people. It also offers the flexibility to connect to laptop-based video conferencing software via USB.

• Customer Journey Platform

  The Cisco Customer Journey Platform, part of Customer Journey Solutions, is a Cisco contact center solution that primarily addressed the mid-market segment and is an ideal contact center solution for new business creating a first contact center, a medium-sized business looking to improve contact center operations, or a distributed contact center needing visibility and control over multiple contact center sites and systems.

• Cisco Webex Meetings

  Cisco Webex Meetings is the most widely adopted and trusted meetings service on the market. It provides simple, modern video meetings with the easiest schedule and join experiences. Join from any device including browser, mobile, and video room devices. Cisco Webex is globally available, secure and optimized to eliminate delays so that everyone has an amazing experience no matter where they are.

• Cisco 500 Series Headsets

  Great audio isn’t just for audiophiles anymore. The Cisco Headset 500 Series offers a full range of wired and wireless models with deep integrations with Cisco phones and apps and for easy setup and effortless administration.

• Cisco BroadCloud Calling

  Ready to finally throw out that old PBX or UC solution and transition to the cloud? Cisco BroadCloud Calling is a highly scalable, fully featured enterprise calling platform, that can be combined with Cisco Webex Teams to deliver a complete collaboration solution from the cloud.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. From more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiation through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.

Address
1704 AMAZON DR.
Fremont, California 94538
United States of America

Website
www.concentrix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR

Products

• Intelligent Virtual Assistant (IVA)

  Concentrix IVA solutions can use Natural Language Understanding (NLU) to enable customers to say or text what they need and drive the conversation with the system, instead of being constrained by traditional IVR menus and prompts. Customers can ask any question at any time, regardless of the system’s prompt. There are no incorrect responses. For example:

• Customer Interaction Hub

  Siloed data also makes it impossible for enterprises to link customer service and sales efforts to the true value of the customer. They often spend too much time serving low-value customers and miss out on opportunities to nurture more lucrative relationships. Concentrix Customer Interaction Hub benefits enterprises and their customers by breaking down technology barriers and allowing interactions to be collected and presented in their proper context.  

• Business Analytics

  Concentrix Business Analytics (BA) offers standard and customized reports and KPI dashboards that help you make faster, more informed business decisions. Unlike one-size-fits-all reporting tools, this cloud-based, interactive environment empowers analysts to independently explore, analyze, visualize, and share data without relying on IT for assistance.

• IVR Anywhere

  Concentrix IVR Anywhere dramatically reduces customer effort by bringing visual capabilities to our Intelligent Virtual Assistant (IVA). This robust technology provides the flexibility needed by today’s mobile consumers, while helping your business reduce costs and increase revenue opportunities.

[ PLEASE_CALL: 650_395_8442____________ To Schedule_DEMO at EnterpriseConnect2019 and Discount_Code, EMAIL: [email protected] or____________ VISIT: www.DeciZone.com____________ INTRO : bit.ly/decizone-intro ]____________ DECIZONE.COM IS A PLATFORM FOR STREAMLINING DECISION_MAKING USING INTERACTIVE_NAVIGABLE_FLOWCHARTS____________ DeciZone Automates Global, 24x7 experience for your customer_service, troubleshooting, IT_support, Policy_administration, Compliance, HR_processes, Best_practices and Guidelines.____________ Once a process is represented as simple_DeciZone_flowchart, DeciZone_platform will enable all your audience to literally 'Walk_Through' just_the_relevant_branches of your process_flowchart in less_than 30_Seconds using any_size_browser and deliver a full_transcript of their interaction, automatically_saved in your email_or_CRM.____________ LIVE_DEMO: http://bit.ly/Should-You-Patent-Your-Idea ____________ __ENABLE__CONFIDENT__DECISIONS__ __________DeciZone.com___________

Company Email: [email protected]

Address
Phone 650-395-8442 For DEMO
43106 Starr Street
Fremont, California 94539
United States of America

Website
www.decizone.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps

Products

• DeciZone.com Platform

  DeciZone is a platform for streamlining decision making using navigable flowcharts. DeciZone automates global 24x7 experience for your customer service, troubleshooting, IT support, policy administration, compliance, HR processes, best practices and guidelines. Once a process is represented in DeciZone in the form of a simple flowchart, the platform will enable all of your audience to virtually walk through the process in less than 30 seconds using any size browser and deliver a complete transcript of the interaction saved in your email/CRM. DEMO: http://bit.ly/Should-You-Patent-Your-Idea VIDEO INTRO: bit.ly/decizone-intro Enable Confident Decisions

• DeciZone Professional Services

  DeciZone Professional Services can implement the DeciZone.com platform as well as streamline your existing processes using the best practices and optimizations to improve your operations.

eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints, while enabling the business to optimize those journeys and contact center performance.

Address
1252 Borregas Avenue
Sunnyvale, California 94089
United States of America

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Text-based Messaging (email, IM)

Enghouse Interactive strives to be the world’s most reliable contact center technology provider. Our technology transforms contact centers into a growth engine for businesses globally. Businesses can leverage their contact centers to extract powerful insights, captured from the voice of the customer, to help increases customer retention, uncovers product opportunities, help to understand buyer personas and identify new revenue opportunities.

Company Email: [email protected]

Address
16605 North 28th Ave, Suite 101
Phoenix, Arizona 85053
United States of America

Website
www.enghouseinteractive.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Five9, a leading provider of cloud software for the enterprise contact center market, brings the power of the cloud to thousands of customers and facilitates more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software enabling you to create exceptional customer experiences.

Address
4000 Executive Pkwy Ste 400
San Ramon, California 94583
United States of America

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

HCL Technologies is a $8.5 billion, next-generation global technology company that helps enterprises reimagine their businesses for the digital age. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Engineering Services, Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management amongst others. We combine accelerated product development, innovative go-to-market, adoption of new technologies, agile and industrialized service delivery to deliver a world class customer experience. We serve multiple engineering verticals, leveraging cross-industry best practices, thereby becoming the preferred engineering partner of top global RnD corporations.

Company Email: [email protected]

Address
330 Potrero Avenue
Sunnyvale, California 94085
United States of America

Website
www.hcltech.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Unified Communications

Products

• Unified Communications & Contact Center Engineering
• XCaaS / CPaaS Transformation
• Cloud Native App Development
• Analytics & Automation
• System Integration & CloudOps

ICMI has been at the forefront of improving customer experiences for over 30 years. We are 100% focused on empowering contact center professionals to improve their skills, advance their career, and enhance the performance of their organizations. More than 50,000 organizations worldwide have joined ICMI on a collective journey to elevate the customer experience through training, events, consulting and information resources.

Company Email: [email protected]

Address
121 South Tejon St.,, 1100
colorado springs, Colorado 80903
United States of America

Website
www.icmi.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Products

• Training

  ICMI offers multiple in-depth courses covering vital contact center areas such as workforce management, customer experience, and employee engagement.

• Consulting

  ICMI has over 30 years of experience dedicated to contact center performance improvement. Our consultants are industry experts, and our solutions are customizable to your exact needs, ranging anywhere from workforce management to omni-channel assessments, and much.

Impact Technologies solves complex problems through intelligent, creative application of technology. Our innovative solutions deliver easy-to-use, easy-to-understand approaches to solve today’s complex challenges. Traffic Analyst minimizes the effort and cost of operating voice networks. OnTraQ Plus maximizes contact center performance by empowering staff to tailor desktops and analytics to their workflows and personal style. DAKS streamlines operational workflows with mission-critical collaboration and multi-modal notification.

Company Email: [email protected]

Address
16253 Swingley Ridge Road
Suite 350
Chesterfield, Missouri 63017
United States of America

Website
www.impacttech.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• Traffic Analyst

  Voice network management does not have to be complicated and time-consuming. By providing complete voice network visibility, Traffic Analyst’s full life cycle capacity assurance and deep call forensics tools eliminate surprises and provide answers to questions you cannot answer now for your TDM, SIP and hybrid networks. It starts with helping our clients elevate Total Caller Experience with visibility across the four links of a call. If any of these (transport, setup, conversation, termination) have problems, the call fails. In addition, Traffic Analyst offers simplified voice administration with 24x365 visibility and proactive monitoring of your network to optimize network capacity, highlight fraud, uncover idle assets and track DID and non-DID number inventory.

• OnTraQ Plus

  OnTraQ Plus gives your call center management and agents visibility and insight into the key metrics you need to keep your call centers running at a high level of performance. OnTraQ Plus’s Supervisor Client and Agent Desktop provide real-time, user-configurable displays so your team sees the information when they need it, in their preferred layout. Additionally, supervisors can leverage standard reports or customize reports with point-and-click report definition, follow complete life of call reporting including for agents’ 2nd lines, view agent activity logs and enjoy a single view of all call centers in a single view. The Agent Desktop’s intuitive browser puts real-time incoming call details, team status, messaging, call control, customer journey and work state management right at the agents’ fingertips. Agents intelligently answer calls, engage needed resources via call, chat or email and toggle quickly between supervisor-configurable states with a click of the mouse.

• DAKS

  Embedding automated communication and collaboration activities into your business workflows minimizes the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. Impact offers DAKS to connect your operational support systems with your people – using the channels, modalities and devices you use to communicate, collaborate and safeguard your assets. As a high-performance, high-availability CEBP platform, DAKS enables a wide range of automated communication and collaboration tasks including broadcasts, emergency response conferences, routine scheduled and ad hoc conferences, announcement services, personal and group calling, advanced e-mail and text services, location services and more.

IntelePeer delivers an omni-channel communications platform built for the enterprise. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. It’s time to move beyond basic communications!

Company Email: [email protected]

Address
155 Bovet Road
Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Unified Communications

Products

• Atmosphere® Voice Services

  IntelePeer’s Atmosphere® Voice Services is a powerful communications platform that delivers global voice connectivity over an all-IP network. Our reliable and flexible platform eases the transition to IP-enabled cloud services, provides scalability, and creates significant cost savings.

• Atmosphere® Messaging

  To improve customer engagement in today’s mobile world, you need to move beyond basic voice communications. With Atmosphere® Messaging, you get a cost-effective, multi-channel communications solution that combines voice and messaging under one phone number.

• Atmosphere® SmartFlows

  Atmosphere® SmartFlows is an intuitive platform that anyone can use to create and manage omni-channel communication workflows. Whether you are in marketing, customer support, or just short on development resources, it’s easy to build, automate, and integrate communications anywhere your business needs it—no coding required!

• Atmosphere® Engage

  Atmosphere® Engage is a simple and effective way to manage, execute, and measure SMS and voice campaigns with your contacts. With pre-built templates and flows, marketing, billing, sales, operations, and human resources teams can build campaigns and manage the process all in one place.

• Atmosphere® Insights

  Atmosphere® Insights captures all customer interactions across the Atmosphere® platform and integrated third-party business applications to turn communication data into value. Whether the conversation starts via phone call or text message, Atmosphere® Insights can mine these valuable interactions to create powerful intelligence. Measure the things that are most important to your customer experience and communications strategy.

JPL Telecom is a designer and manufacturer of professional headsets committed to revolutionizing the communications industry by creating premium solutions for people worldwide with an environmental drive. At JPL we endeavour to create our headset solutions for the end user offering a headset solution that is high quality, reliable, comfortable and fair priced. Our mission is to create strong relationships with our partners offering a unique range of professional and sustainable headsets, extensive support that streamlines their offerings and increases sales success. Please visit www.jpltele.com for more information

Company Email: [email protected]

Address
445 W Merritt Avenue
Merritt Island, Florida 32953
United States of America

Website
www.jpltele.com

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Products

• JPL Element TT3 EVO

  http://www.jpltele.com/jpl-product.aspx?eps=7EA551A70EF53E4F63CB4C2F4739C282

• JPL Element X500

  http://www.jpltele.com/jpl-product.aspx?eps=7EA551A70EF53E4FAFEFBCF2A080218B

MiaRec, Inc. is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec, Inc. offers advanced contact-center functionality such as Call Recording, Live Monitoring, Reporting, Speech Analytics, Screen Capture, and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Company Email: [email protected]

Address
333 W Santa Clara, Suite 618
San Jose, California 95113
United States of America

Website
www.miarec.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• MiaRec WFO Suite

  MiaRec WFO Suite is a fully integrated contact-center workforce optimization solutions. It includes MiaRec Call Recording, Live Monitoring, Screen Capture, Agent Evaluation, and advanced Reporting.

• MiaRec Call Recording

  MiaRec Call Recording is an advanced, secure and reliable software solution for recording of calls in contact centers for compliance and quality management purposes.

• MiaRec Quality Management

  MiaRec Quality Management solution provides contact center managers with tools to evaluate and analyze agents' performance for exceptional customer service and better business results.

• MiaRec Recording Announcement

  MiaRec Recording Announcement is a fully automatic recording announcement, played before the call to notify the customer that the call will be recorded. Available for both inbound and outbound call scenarios.

• MiaRec Service Provider Edition

  MiaRec Service Provider Edition is a multi-tenant cloud-ready solution for service providers, offering hosted call recording and contact center management services.

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies.

Company Email: [email protected]

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• CXone

  NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations deliver exceptional experiences for customers and employees. Only the CXone platform unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

• Omnichannel Routing

  The NICE inContact CXone Omnichannel Routing suite empowers your agents to effectively interact with customers in any channel, enables you to deploy agents anytime, anywhere and implement routing and interactive voice response changes in hours—for maximum operational flexibility.

• Workforce Optimization

  CXone Workforce Optimization unlocks your team’s potential by inspiring self-improvement, amplifying quality management efforts, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership and accountability, and is fully integrated with CXone

• Analytics

  CXone Analytics provides you with relevant, consumable and actional data so you can make informed, data-driven decisions that will help you drive measurable improvements in operational productivity, customer satisfaction, and other strategic business goals

• Automation and AI (Artificial Intelligence)

  CXone Automation and Artificial Intelligence eliminates routine tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, your contact center agents can be allocated for higher-value and revenue-generating interactions.

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The Company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations - in global industries that include healthcare, telecommunications, automotive, financial services, and retail - to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com.

Company Email: [email protected]

Address
1 Wayside Road
Burlington, Massachusetts 01803
United States of America

Website
www.nuance.com/omni-channel-customer-engagement.html

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Omilia’s Omnichannel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for customer care and self-service across all channels. Large enterprises can transform their call centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel, all from the same infrastructure and application. Most notably, Omilia’s deployment at Royal Bank of Canada, the 6th largest bank in North America, boasts an unprecedented 96% Semantic Accuracy and 90% Task Completion Rate with a world-record 4.26% Word Error Rate.

Company Email: [email protected]

Address
lnomenon Ethnon 48, Guricon House
Larnaca, 6042
Cyprus

Website
omilia.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Virtual Assistant Platform

  DiaManT® / Dialog Management Platform / Provides the infrastructure and core capabilities to power an omnichannel conversational experience, acting as a single-point of integration with enterprise systems for driving conversational dialogs on all channels.

• Speech Recognition

  deepASR® / DNN Powered Automatic Speech Recognition Engine / Automatic Speech Recognition engine that leverages the most advanced forms of Deep Learning, achieving unprecedented accuracy in recognition that routinely reaches human- level performance.

• Xpert Packages

  Xpert Packages / Pre-built Domain and Language Specific NLU Applications / Fully pre-loaded intelligent Virtual Assistant providing out-of-the- box recognition and understanding with pre-built Concept Annotation Dictionaries, Rules, and Intents for your business.

• Voice Biometrics

  deepVB® / DNN Powered Passive Voice Biometric Authentication / Authenticate customers via their unique biometric voice-print, in the background as they speak freely and naturally with the Virtual Assistant.

• Anti-Fraud

  Anti-Fraud / Fraud Detection and Prevention Mechanisms / Mechanisms for: Caller ID Profiling & Scoring, Support for Caller ID Whitelist & Blacklist, Credit Card Profiling & Scoring, Session-based Profiling & Scoring, Offline delivery of Compromised List, and differentiated NLU Call Flow based on Fraud Score

Optanix is the leader in intelligent business service assurance. The Optanix Platform delivers predictive and proactive performance and availability management across hybrid infrastructures, with a focus on real-time communications use cases. It is available as a stand-alone solution or as the engine behind Optanix's managed service offerings.

Company Email: [email protected]

Address
1 Penn Plaza, Suite 3310
New York, New York 10119
United States of America

Website
www.optanix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Optanix Platform

  The Optanix Platform is an advanced service assurance platform that provides end-to-end fault management, network performance management and business impact insight for critical IT infrastructure and digital services.

• Optanix Remote Management Services (RMS)

  The world’s most demanding organizations trust Optanix to manage their mission-critical business services and service delivery infrastructure with Optanix RMS. RMS offers a comprehensive range of IT management services that maximize the benefits of the Optanix Platform and give customers access to unmatched IT expertise. These services dramatically accelerate time to value, drive down costs and bridge critical skill gaps.

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

PCI Pal provides secure payment solutions for contact centers and businesses taking Cardholder Not Present (CNP) payments. PCI Pal’s globally accessible cloud platform empowers organisations to take payments securely without bringing their environments into scope of PCI DSS and other relevant data security rules and regulations. With the entire product portfolio served from PCI Pal’s cloud environment, integrations with existing telephony, payment, and desktop environments is simple and light-touch, ensuring no degradation of service while achieving security and compliance.

Company Email: [email protected]

Address
615 S College Street
Floor 9
Charlotte, North Carolina 28202
United States of America

Website
www.pcipal.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• Agent Assist

  Our core solution, Agent Assist, utilizes DTMF (Dual Tone Multi Frequency) masking technology to provide companies with a secure way of handling payments by phone without bringing their environments in scope of PCI DSS. We integrate with the call flow and at the point of payment, intercept any tones as they are entered by the customer on their telephone keypad. This way the agent doesn’t hear or see the card data, all they see are asterisks on the screen. The customer and the agent can still speak throughout the entire process but the sensitive card data, the PAN and the CSV, are prevented from reaching the agent or the client’s environment.

• IVR Payments

  PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and can be integrated with your IVR platform or completely outsourced to us.

A privately-held, American-owned company, Pipkins, Inc. was founded in 1983. Headquartered in St. Louis, Missouri, the firm is a leading supplier of workforce management software for the contact center industry and other enterprise operations, providing sophisticated, cloud-based forecasting and scheduling technology, as well as other fully integrated solutions for performance management, real-time adherence, time/attendance tracking, task tracking, compliance monitoring, mentoring, collaboration, and more. Over its 35-year history, Pipkins has consistently created and delivered superior WFM software. The firm boasts 13 industry-first applications with solutions that are 3-5 years ahead of the curve.

Company Email: [email protected]

Address
14515 North Outer 40 Road Suite 130
Pipkins, Inc.
Chesterfield, Missouri 63017
United States of America

Website
www.pipkins.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Team Collaboration/Chat Apps

Products

• Vantage Point

  Vantage Point is Pipkins’ premier enterprise workforce management product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management and performance management.

• eSMART

  With eSMART, you can see everything, know everything and take action right away, giving you and your teams the flexibility and agility to maintain optimal staffing levels and peak productivity in today's fast-paced, ever-changing, omni-channel contact center environments. We've streamlined schedule management and adherence monitoring, consolidating your staff's schedules, actuals and deviation information all on one screen. The system's Intelligent Editing and Automated Editing can also significantly reduce supervisory and/or administrative time previously devoted to schedule edits and adjustments.

• IntelliVIEW

  IntelliVIEW is Pipkins’ new monitoring, mentoring and collaboration tool. It allows managers and supervisors to monitor the cameras and screens of their workers. It also allows managers, supervisors and team members alike quick and easy ways to interact and communicate with each other, and it’s conveniently embedded inside your Pipkins’ workforce management suite.

• IntelliTRACK

  Forget about the standard time clock apps you’ve used. Pipkins’ cloud-based IntelliTRACK is a time clock, a task tracker and more. And, it can be used by your entire workforce, including at-home and offsite workers. Time and attendance tracking and task tracking have never been easier.

• Omnichannel ACD

  Our new Cloud Contact Center Software Package is a sophisticated omnichannel ACD and more. Empower your agents and gain comprehensive, cost-effective, omnichannel control of your contact center operations from within a single platform with this new, cloud-hosted ACD solution powered by Bright Pattern.

Plenom manufactures solutions for the Modern Workplace to improve collaborations and the office environment. Busylights deliver presence information into the office so users avoid unnecessary interruptions. A built-ringer provides an alert so calls and IMs are not missed. Busylights are integrated with many Unified Communication platform like, Skype for Business, Jabber, RingCentral, Avaya, Fuze and others. Mobile Presence is an app that automatically changes the Skype for Business status to 'in-a-call' when talking on a cellular call so others know you busy.

Company Email: [email protected]

Address
7601 N. Federal Hwy, 210A
Boca Raton, Florida 33487
United States of America

Website
www.plenom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Busylight Alpha

  The kuando Busylight Alpha is a 3 in 1 solution delivering Presence, Ringer and Notification to open offices and call centers. Improves the office environment by avoiding interruptions and missed calls.

• Busylight Omega

  The kuando Busylight Omega is a 3 in 1 solution delivering Presence, Ringer and Notification to open offices and call centers. Improves the office environment by avoiding interruptions and missed calls.

• kuandoBOX

  The kuandoBOX connects to the phone and computer to update user’s “presence status” in Skype4B / Lync when talking on the desk phone, thus unifying their presence.

• Busylight Combi

  Connects your desk phone and headset. Does not require any UC platform. Provides in-a-call indicator and a do not disturb switch so you can concentrate without being interrupted.

Founded in 1990, Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that proactively monitor, measure and manage communication facilities resulting in a more dynamic, responsive and productive ecosystem. Our core solutions include call accounting, call center reporting, real time dashboards, emergency notification, hotel billing and team collaboration analytics. The also company also offers professional services for building AI bots, CRM connectors and other integrations that connect technologies together. Our portfolio spans a broad range of industry sectors including finance, government, education, tourism, brokerage, legal, healthcare, hospitality and general business environments. Booth #1339.

Company Email: [email protected]

Address
40 King Street West
Suite 300
Oshawa, Ontario L1H1A4
Canada

Website
www.telecost.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Shadow All-In-One Analytics

  Shadow All-In-One Analytics is a scalable collaboration management solution that manages the health of enterprise communication ecosystems. Core components include call accounting, cradle-to-grave call traces, call center reporting, historical/real time dashboards, call recording playback, meeting metrics, email reporting, emergency notification and team collaboration analytics.

• Shadow OSN Onsite Notification

  Shadow OSN Onsite Notification offers real-time emergency notification of communication activity (i.e. 911 or network failure) and provides alerts to IP phones, email, SMS, network broadcasts, lamp light and team collaboration rooms.

• Shadow RTD Real Time Dashboard

  Shadow RTD Real Time Dashboard offers meaningful agent and queue analytics/notifications that help ensure the health, quality & performance of contact centers.

• Shadow Spaces Team Collaboration Analytics

  Shadow Spaces Team Collaboration Analytics creates actionable business intelligence from your enterprise team collaboration metrics.

Simplify and accelerate your business communications and business with the leading global cloud communication solution. Whether you have a single office, or many locations with individual hosted PBX, RingByName provides you tools to manage them all with ease.

Company Email: [email protected]

Address
6303 Blue Lagoon Drive
Suite 400
Miami, Florida 33126
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• RingByName Cloud-based PBX

  RingByName is a cloud business phone systems evolved. Our phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. The system can provide a hybrid solution to both office and contact centers of all sizes without costly licensing fees and system upgrades.

• RingByName Enterprise Hero Portal

  The RingByName Enterprise Hero Portal is a true single pane of glass interface allowing the enterprise to manage multi-tenant, multi-location deployments from a single interface. Due to its architecture, the system allows for the deployment of completely separate, self-encapsulated instances without the restrictions and limitations of many competing solutions. It allows for improved control, support, security, deployment, costing, analytics, and reduced potential for service disruption due to changes.

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done. We deliver digital experiences that help people do their best work fast, creating great employee and customer experiences. ServiceNow (NYSE: NOW) works for you. To learn more, visit servicenow.com.

Address
2225 Lawson Lane
Santa Clara, California 95054
United States of America

Website
www.servicenow.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)

Products

• ServiceNow Customer Service Mangement

  ServiceNow® Customer Service Management helps increase customer satisfaction while reducing costs. Offer customers an effortless service experience with a personalized portal and self-service options powered by virtual agents, knowledge management, communities, and automated solutions. Improve agents’ efficiency with streamlined processes designed to provide solutions faster. Deliver service as a “team sport” by connecting customer service to other departments with workflow and holding teams accountable to deliver permanent solutions. Move from reactive to proactive service by identifying issues early through monitoring IoT devices and using analytics, and then notifying customers of solutions before they encounter issues. To learn more, visit www.servicenow.com/solutions/csm.html.

• ServiceNow Field Service Management

  ServiceNow® Field Service Management makes integrated, proactive service possible. Use drag?and?drop to match tasks to technician skills, and geographic assignments with current location and available inventory. Planned maintenance replaces reactive work. Integrate with Customer Service Management and IT Service Management to swiftly resolve problems and increase customer satisfaction.

SmartAction is the leading provider of AI-powered virtual agents for contact centers. Businesses automate conversations that live agents handle today over voice, chat, and text using SmartAction’s cloud-based virtual agents. Every solution is powered by proprietary conversational AI and delivered with a dedicated team of SmartAction CX experts, who guide the transformation to automation for the most human-centric AI experience possible. For more information, visit www.smartaction.ai.

Company Email: [email protected]

Address
300 North Continental Blvd
Suite 350
El Segundo, California 90245
United States of America

Website
www.smartaction.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• AI-Powered Virtual Agents

  Cloud-based virtual agents that automate conversations live agents handle today over voice, chat, and text. We integrate with every IVR and contact center platform using natural language understanding to automate repetitive call types and chats, gather data before passing to a live agent, and handle outbound calls and texts.

Address
13 Main Street
Skibbereeb, P81K076
Ireland

Website
www.spearline.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Spearline Automated

  Spearline Automated testing allows you to make sure your contact numbers are operational at all times, no matter where they are in the world. With automated testing cycles and real-time alerts, you'll be the first to know about outages and quality issues, so you can start fixing them before they impact your customers.

• Spearline Manual

  Spearline Manual testing puts you in full control of testing and troubleshooting your global contact numbers. It allows you to pick up the phone and dial your phone number just as your global customers do.

Symbee is a new breed of developers and consultative experts; obsessed with delivering business outcomes that are focused on the Agent and Customer experience. Proudly built in the USA, Symbee’s solution suite builds connections between customers & businesses. Symbee solutions are designed to protect current investments while providing a path to leading edge customer engagement applications. Our core belief is that, great customer engagement starts by empowering the agents and business owners with solutions. Our Omni channel allows customers to engage on any media, anytime and anywhere; Symbee Connect is the connected fabric that brings it all together.

Address
1602 Indian Bay Dr.
Vero Beach, Florida 32963
United States of America

Website
symbee.co

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• WebRTC

Products

• Symbee Connect

  Symbee Connect is a browser-based Agent solution that can be deployed on a PC and/or mobile devices! Symbee Connect Engagement drives digital interactions into the contact center by using a framework built to support Voice, SMS, WebChat, Social and all standard communication channels of today as well in the future. Symbee Connect Fusion will integrate Salesforce Lighting and other CRM solutions with Amazon Connect. The Symbee Connect Suite of solutions being announced are 100% focused on delivering a transformational customer engagement solution for our customers. Symbee Connect is delivered in a simple “pay as you use model,” to align with Amazon Web Services (AWS) pricing model. Solution Deployment, Configuration and Management of the Symbee Connect Solutions are made easy via browser-based interfaces and CloudFormation scripting on AWS. Symbee Connect is supporting the future of communications with Amazon Connect by providing a rich roadmap of features without the inherent cost and complexity.

• Symbee Connect Collaboration

  Symbee Connect Collaboration is a Unified Communication (UC) Client that transforms the Amazon Connect solution by providing managers, back office support and administrative teams access to a feature rich UC client. Symbee Connect Collaboration enables Amazon Artificial Intelligence (AI) features for the UC client expanding internal and external collaboration to the next level whether they’re working in a headquarters location, in a branch office or a home office

• Symbee Connect Engagement

  Symbee Connect Engagement is a Contact Center (CC) Client that enhances the core Amazon Connect solution by focusing on the agent experience through Realtime Metrics/KPI’s and unifying the customer engagement process when integrated with Symbee Connect Fusion. Symbee Connect Engagement enables Amazon Artificial Intelligence (AI) features for the CC client expanding internal and external engagement to the next level whether they’re working in a headquarters location, in a branch office or a home office.

• Symbee Connect Fusion

  Symbee Connect Fusion is a core framework that fuses customer engagement metrics allowing for more robust business process integration via Amazon Artificial Intelligence (AI) solutions. Symbee Connect Fusion supports integrations into Salesforce, SAP, ServiceNow, MS Dynamics, Zoho and EPIC. Symbee Solutions connect your employees to the customer via the Premise and/or Cloud integration seamlessly. It gives your agents the ability to drive digital transformation and cloud migration in support of your company’s customer engagement strategies. At the same time Symbee solutions provide IT with a bridge between your premise based solutions and the migration to cloud to meet growing business requirements. Integration with leading CRM Solutions like Salesforce, Microsoft Dynamics, Oracle, Zendesk, Infor CRM (formerly Saleslogix) and Zoho through the Symbee WebAgent provide for enhanced Customer, Agent and Supervisor experiences.

• Symbee Connect Analytics

  Symbee Connect Analytics is an Analytics Solution that streams data from Amazon Connect CTR, Amazon Connect Agent States and Symbee Connect Engagement feeds into a metrics driven dashboard that can be accessed based on an RBAC model. This Symbee Connect Analytics Dashboard allows you to set and view reporting metrics end to end in the contact flows including the IVR, set, view and monitor KPI-s targets and view Realtime Metrics that can help the Contact Center Drive First Contact Resolution (FCR) for their customers.

thinQ offers complete control over every aspect of a business' inbound and outbound voice traffic. With an innovative Least Cost Routing (LCR) engine and the industry's only Toll-Free LCR, thinQ enables companies to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order both local and Toll-Free numbers and enable SMS/MMS, CNAM, LRN functionality, and more.

Company Email: [email protected]

Address
5420 Wade Park Blvd.
Suite 100
Raleigh, North Carolina 27607
United States of America

Website
www.thinq.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• thinQ Least Cost Routing (LCR)

  thinQ’s Least Cost Routing (LCR) cloud platform delivers high-quality call routing with optimal pricing.

• Twilio LCR Plugin

  Supercharge your Twilio Voice experience with thinQ’s powerful Least Cost Routing platform.

• thinQ Toll-Free LCR

  Our first-of-its-kind cloud solution offers control and pricing over toll-free calls.

• CNAM Database

  A flexible, more cost-efficient way to integrate caller ID data into your phone systems.

• thinQ Inbound & Outbound Voice

  Our cloud-based origination service gives you control over carriers for inbound and outbound calls.

Thrio is a groundbreaking one-stop AI powered complete CCaaS platform. Thrio Digital, Thrio Voice, and Thrio AI enables enterprises to lower costs, be more agile, and get to market faster. Agents are empowered to improve CX with Thrio’s AI-driven Situation Routing, journey management, and agent gamification. Organizations moving to or expanding cloud deployments can leverage Thrio’s secure, scalable, and reliable software as a complete solution or as an overlay on existing environments. Thrio creates enriched customer experiences, improves agent productivity, and enables enterprises to deploy new capabilities faster while updating seamlessly and without interruption.

Company Email: [email protected]

Address
5230 Las Virgenes Road, Suite 210
Calabasas, California 91302
United States of America

Website
www.thrio.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Address
375 Beale Street, Suite 300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Twilio Flex

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Company Email: [email protected]

Address
175 Broadhollow Road
Suite 100
Melville, New York 11747
United States of America

Website
www.verint.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Desktop
• Video: Room Systems

Vision Point Systems is a Twilio Build Consulting Partner, with over 15 years of experience in IVR, Contact Center and custom communications application development. We modernize enterprise communications platforms by integrating business applications within the contact center, and specialize in Twilio Flex implementations.

Company Email: [email protected]

Address
3951 Pender Drive Suite 115
Fairfax, Virginia 22030
United States of America

Website
ses.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR

Voci Technologies combines artificial intelligence (AI) and deep learning algorithms to deliver the best-in-class enterprise speech analytics platform. Voci’s innovative technology and strategic partnerships enable contact centers of all sizes to extract actionable intelligence from voice data to improve customer experience, operational efficiency, and compliance requirements.

Company Email: [email protected]

Address
Burns White Center, Suite 100
48 26th Street
Pittsburgh, Pennsylvania 15222
United States of America

Website
www.vocitec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Build your best business communications with Voxbone. Increase the efficiency of your comms with our agile, reliable and global cloud voice and messaging services that let you reach customers wherever they are. By consolidating in the cloud with a single SIP connection from Voxbone, you can halve the cost of your comms. Our elastic voice and messaging gives you local presence on demand across 93% of the global economy. Our services are fully compliant in every market, providing long-term availability and carrier-grade quality in 65 countries for your peace of mind. The best business communications are built with Voxbone.

Company Email: [email protected]

Address
Voxbone S.A, Avenue Louise 489, Floor 5 & 6
Brussels, 1050
Belgium

Website
www.voxbone.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services

Products

• Contact Center

  Bridge the gap between you and your customers, wherever they are. Create an elastic, redundant omni-channel CX strategy with voice and messaging for a local presence in the places that matter most to your business. Want to create the best-possible customer services operation or contact center platform? Then build on our backbone, for a single direct connection to 65 high-value markets.

• Corporate Telephony

  Whether for internal enterprise telephony or a unified communications app, integrate your platform with our on-demand, two-way voice and messaging services for a global solution you can deploy in minutes. Enjoy elastic, carrier-grade and fully-compliant services in the markets that matter most to your business. With Voxbone's cloud SIP trunks in your corner, you can cut your communications bill in half.

• Conferencing

  For the most effective inter-office collaboration or a globe-spanning conferencing platform that's plugged into more high-GDP countries than anyone else, there can be only one answer. Voxbone's high-quality, elastic and fully-compliant voice services bring teams closer together, regardless of their physical location. Seamlessly integrate our dial-in numbers to offer your end users more ways to join the conversation, crystal clarity and smoother collaboration.

• Apps and Services

  Empower customers to extend the reach of their apps and services with API-powered voice and messaging in 65 high-value markets. Build with Voxbone for fully compliant elastic cloud communications services that integrate with any SIP-enabled application and can be easily managed at scale with our tools and APIs.

Voximplant is a cloud communications platform that empowers businesses and developers to accelerate real-time voice, video and messaging solutions development worldwide. The company provides innovative real-time communication tools with full control over voice, video and messaging. Its multifunctional serverless platform easily enables developers to build scalable applications faster and at lower costs. Voximplant solutions lead businesses to disrupt the current status quo and automate communication with customers to improve collaboration and increase customer experience.

Company Email: [email protected]

Address
2225 East Bayshore Road
Palo Alto, California 94303-3220
United States of America

Website
voximplant.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• WebRTC

Products

• Lead Process Automation

  Voximplant enables fast and easy embedding of unified communications into web and mobile apps. Save months of time-to-market and thousands of USD for building expensive infrastructure, and integrate voice & video calls and conferences, instant messaging, screen sharing, and calls to/from phone network or SIP endpoints on the fly.

• Cloud Call Center

  Work with the best cost-effective agents over the globe with cloud call center from Voximplant. A tailor-made solution for fast upscaling without CAPEX, it can be enhanced with VoIP calls from websites & mobile apps, saving up to 90% of toll-free phone numbers & traffic cost, and with Smart IVR powered by speech recognition and synthesis for handling 60% of requests.

• Dialogflow Connector

  Automated call processing powered by AI enhances your customer experience and reduces your call center operation costs up to 30%. The connector is a flexible solution for telephony integration with Dialogflow, natural language processing service by Google. Fast and hassle-free deployment for both contemporary and legacy telephony systems.

• Smartcalls

  Smartcalls is a solution for outbound and inbound call automation. It helps creating personalized outbound call campaigns without technical skills, reducing operational costs up to 3 times. Embedded smart IVR wizard allows to process incoming calls automatically to increase call centers productivity up to 60% and enhance your customer experience.

• Unified Communications

  Voximplant enables fast and easy embedding of unified communications into web and mobile apps. Save months of time-to-market and thousands of USD for building expensive infrastructure, and integrate voice & video calls and conferences, instant messaging, screen sharing, and calls to/from phone network or SIP endpoints on the fly.

Zailab is a cloud-based contact center platform that empowers sales, CX and marketing teams to have more rewarding conversations with customers. Our solution works for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing and increase efficiency. Zailab’s platform is easy to set up and optimize. And with our consumption-based model, you only pay for the features you use, as you use them - no monthly fees or upfront costs.

Company Email: [email protected]

Address
25-28 North Wall Quay
Dublin, 1 D01 H104
Ireland

Website
www.zailab.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Zailab

  Zailab is a next-generation cloud-based contact center platform. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency. Zailab is changing the way you set up, handle and pay for your conversations. Our platform is quick and easy to set up and optimize as needed. With the use of AI, Zailab is able to route and prioritize interactions from any channel, any time. Zailab’s consumption-based model empowers you to pay only for the features you use, as you use them – no monthly licensing fees and no upfront costs. It’s time to start having more rewarding conversations.

911 Secure was founded because the need for a comprehensive, affordable, easy to use Enhanced 911 solution is essential. By focusing on only E911, 911 Secure is able to ensure that all of their attention and product development is always pushing forward to the same goal. They believe in old fashion customer service. This is extremely important to them, due to the fact that their business is about saving lives. 911 calls are the most important calls that will ever be processed by a call server. We are excited to help organizations protect their employees and visitors. Be Secure Today!

Company Email: [email protected]

Address
280 S Lemon Ave #2155
#2155
Walnut, California 91788
United States of America

Website
911secure.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

Products

• Sentry NG911

  Sentry NG911 is the first and only NG911 solution on the market. Sentry NG911 gives organizations the ability to provided additional detail to the 911 call taker that has never been available before.

• Sentry VPC

  Sentry VPC will automatically route 911 calls throughout the US and Canada.

• Sentry ELM

  Sentry ELM is software that will track the free movement of phones and provide on-site notification when a 911 call is placed.

• Sentry Gatekeeper

  Sentry Gatekeeper automatically geolocates softphones on laptops. This allows users to dial 911 from their softphone have that call route to the correct PSAP that services the address the user is located at.

Offering access to voice, messaging, phone numbers, and 9-1-1 from the cloud, Bandwidth provides modern communications, with an API platform built atop our own nationwide all-IP voice network. We help businesses disrupt expectations, migrate their communications to the cloud, and expand their footprint, all with our award-winning support.

Company Email: [email protected]

Address
900 Main Campus Dr.
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Voice

  We’ve made crystal-clear voice easy and accessible. Whether you’re looking to embed voice into your application or product using our APIs or power your contact center on our toll-free network, we’re ready to give your business a voice with our 24x7 monitored nationwide all-IP voice network.

• Messaging

  No matter your messaging needs — SMS, MMS, toll-free texting, or the powerful alternative to short codes, A2P messaging, we can help you send the messages you need to. Easily embed messaging into your product through our APIs and enable the communications your customers prefer.

• 9-1-1 Access

  With changing regulations and evolving technology, keeping up with 9-1-1 can be complicated, whether it’s for your product or mobile workforce. We take the stress out of 9-1-1 with easy-to-use tooling, expert knowledge, and routing options to help make integrating emergency services into your product or service less complicated.

• Phone Numbers

  Managing thousands of phone numbers can seem overwhelming, but our platform makes it happy. We’ve streamlined the process for ordering, provisioning, and porting phone numbers with our easy-to-use dashboard and APIs that allow you to embed our tools into your platform.

• BYOC

  You like having choices. BYOC (or Bring Your Own Carrier) gives you the flexibility and control to choose the carrier that makes sense with your current setup. Whether you need additional features or new coverage, Bandwidth’s BYOC options allow us to be another tool in your belt, whether we’re your only carrier or one of many.

Simplify and accelerate your business communications and business with the leading global cloud communication solution. Whether you have a single office, or many locations with individual hosted PBX, RingByName provides you tools to manage them all with ease.

Company Email: [email protected]

Address
6303 Blue Lagoon Drive
Suite 400
Miami, Florida 33126
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• RingByName Cloud-based PBX

  RingByName is a cloud business phone systems evolved. Our phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. The system can provide a hybrid solution to both office and contact centers of all sizes without costly licensing fees and system upgrades.

• RingByName Enterprise Hero Portal

  The RingByName Enterprise Hero Portal is a true single pane of glass interface allowing the enterprise to manage multi-tenant, multi-location deployments from a single interface. Due to its architecture, the system allows for the deployment of completely separate, self-encapsulated instances without the restrictions and limitations of many competing solutions. It allows for improved control, support, security, deployment, costing, analytics, and reduced potential for service disruption due to changes.

Developers of InformaCast, a software solution for fast and reliable emergency notifications. More than 5,000 organizations in over 50 countries use InformaCast for emergency notifications and desk phone paging. Whether it's an active shooter, severe weather, or another crisis situation, InformaCast reaches the right people to increase safety and security.

Company Email: [email protected]

Address
1002 Deming Way
Madison, Wisconsin 53717
United States of America

Website
www.singlewire.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• InformaCast

  InformaCast emergency notification system provides the speed and reach organizations need to spread critical information to on-premises and mobile devices.

TetraVX is a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions. TetraVX understands every component of making a cloud UCC solution successful and provides specialized services designed to create better quality connections between employees, partners, and customers. With a product-neutral, consultative approach, TetraVX can deploy, integrate and support three industry-leading products either on-premise, in the cloud, or as a hybrid. By integrating new feature-rich, cloud platforms with current IT infrastructure and business applications, TetraVX can provide a truly customized solution for your unique UCC vision.

Company Email: [email protected]

Address
333 W Wacker Dr. Suite 600
Chicago, Illinois 60606
United States of America

Website
www.tetravx.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• A/V Meeting Room Technologies

Products

• sVX Powered by Microsoft

  sVX is an all-in-one, cloud-based Microsoft Skype for Business solution for all of your business’s IM, voice, video, and collaboration needs. With full integration into Microsoft Office, it’s easier than ever to share applications and content, increasing productivity and generating a better work environment. No matter what kind of feature you need, or which device you use, sVX is aimed to help people be and do better together.

• nVX Powered by TetraVX

  nVX is a cloud-based unified communications solution that provides the flexibility, and mobility to do business from anywhere, at anytime. Easy to implement and easy to manage, nVX provides a seamless migration of your business phone system to the cloud. nVX is a cost-effective alternative to aging on-premise solutions due to its ability to leverage pre-existing investments in hardware, licensing and end-user clients where applicable.

• cVX Powered by Cisco

  cVX is a cloud-based Cisco unified communications solution built with your business objective in mind. Get market-leading features such as call control, communications gateways, and applications delivered to you in the cloud. Whether you need to control costs, improve productivity, or boost innovation, cVX has everything you need and want in a cloud phone system.

• AlertPro

  AlertPro is an enterprise-class monitoring and analytics platform built for cloud-based Microsoft solutions. With a centralized management platform for multi-vendor network ecosystems, AlertPro ensures optimal call quality for your end-users and reduces mean resolution time for your IT departments.

Build your best business communications with Voxbone. Increase the efficiency of your comms with our agile, reliable and global cloud voice and messaging services that let you reach customers wherever they are. By consolidating in the cloud with a single SIP connection from Voxbone, you can halve the cost of your comms. Our elastic voice and messaging gives you local presence on demand across 93% of the global economy. Our services are fully compliant in every market, providing long-term availability and carrier-grade quality in 65 countries for your peace of mind. The best business communications are built with Voxbone.

Company Email: [email protected]

Address
Voxbone S.A, Avenue Louise 489, Floor 5 & 6
Brussels, 1050
Belgium

Website
www.voxbone.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services

Products

• Contact Center

  Bridge the gap between you and your customers, wherever they are. Create an elastic, redundant omni-channel CX strategy with voice and messaging for a local presence in the places that matter most to your business. Want to create the best-possible customer services operation or contact center platform? Then build on our backbone, for a single direct connection to 65 high-value markets.

• Corporate Telephony

  Whether for internal enterprise telephony or a unified communications app, integrate your platform with our on-demand, two-way voice and messaging services for a global solution you can deploy in minutes. Enjoy elastic, carrier-grade and fully-compliant services in the markets that matter most to your business. With Voxbone's cloud SIP trunks in your corner, you can cut your communications bill in half.

• Conferencing

  For the most effective inter-office collaboration or a globe-spanning conferencing platform that's plugged into more high-GDP countries than anyone else, there can be only one answer. Voxbone's high-quality, elastic and fully-compliant voice services bring teams closer together, regardless of their physical location. Seamlessly integrate our dial-in numbers to offer your end users more ways to join the conversation, crystal clarity and smoother collaboration.

• Apps and Services

  Empower customers to extend the reach of their apps and services with API-powered voice and messaging in 65 high-value markets. Build with Voxbone for fully compliant elastic cloud communications services that integrate with any SIP-enabled application and can be easily managed at scale with our tools and APIs.

Since 2003 Bicom Systems has been researching and integrating innovative Open Source Telephony Projects to commercialize by unifying it with its suite of Telecoms Management Softwares. By unifying the best of open standards telephony and its own proprietary software Bicom Systems provides SMBs, Enterprises, and Governments worldwide with turnkey solutions that take into account clients’ exact needs within a very cost-effective framework. This mix takes the best of royalty-free software, vibrant open-source communities, available custom development backed up by accountable and professional support services brought together with commercially coded Management Tools. Warranted and supported – a safe choice for all organizations.

Address
3901 S Ocean Drive Suite 9E
Hollywood, Florida 33019-3003
United States of America

Website
www.bicomsystems.com

Social Networks

Products/Services Offered

• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• PBXware

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies.

• SERVERware

  The only Virtualization Platform dedicated to Hosting Telephony & Unified Communications in the Cloud. It delivers a wide range of IP services and applications with 99.999% availability, stability & reliability for a maximum up-time. Serve many different types of clients with different PBXware editions at the same time as well as TELCOware, sipPROT and sipMON all through one SERVERware interface.

• gloCOM

  is a powerful desktop Unified Communications application specifically designed to take your business communications to a whole new level by tightly integrating with PBXware, our VoIP Telephony Platform. Its main purpose is to simplify and enhance your day-to-day communication and collaboration experience.

• gloCOM GO

  Work on the move and keep the time loss as low as possible. Experience efficiency at its best with gloCOM GO Unified Communications app and PBXware Phone system. Plan phone calls, control your time and define availability using the gloCOM GO Presence panel functionality integrated with PBXware.