8x8
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
Website www.8x8.com
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AI/Analytics
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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Team Collaboration/Chat Apps
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Unified Communications
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Video: Cloud-based Services
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Video: Desktop
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Video: Mobile
| Virtual Booth - 8x8
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Airkit
Airkit, based in Redwood City, CA, simplifies how self-service customer experiences are made, with a CX Automation Platform that easily integrates with existing systems. Using rich templates and low code, any team can build digital journeys that engage today's customers. Fortune 500 and digital-first businesses use Airkit to engage digital consumers, accelerate revenue, improve customer service and reduce inefficiency.
Website www.airkit.com
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| 1634 Virtual Booth - Airkit
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Aisera
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, and Salesforce.
Website www.aisera.com
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AI/Analytics
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Contact Center Systems/Applications
| Virtual Booth - Aisera 1540
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ASC Technologies AG
ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics.
Among our target groups are all companies that record their communication, especially contact centers, financial service providers, and public safety organizations.
We record, analyze and evaluate interactions across all media – as a service from the cloud as well as on-premise. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology.
Headquartered in Germany, ASC is the #1 Europe-based player in its industry with subsidiaries in currently thirteen countries.
Website www.asctechnologies.com/english
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AI/Analytics
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APIs/Integrated Communications
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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- ASC Recording Insights
Record and archive your Microsoft Teams calls, meetings, screen sharing and chat, whilst complying with legal requirements. ASC Recording Insights is a Microsoft certified native built cloud solution for Teams, providing secure capturing and hosted in Microsoft Azure, integrating seamlessly with your collaboration platform.
| 801 Virtual Booth - ASC Technologies AG
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AT&T Business
Technology is complex, and transformation is fast. But when it comes to connectivity and communication, AT&T Business has you covered. We combine our leading portfolio with continuous innovation and investment in our networks to give you what you need to move your business forward. With experience across industries, we understand your business demands, and deliver the right insights, guidance, and highly secure solutions for you. From 5G to fiber, edge to cloud, we help you tackle todays’ challenges and seize tomorrow’s opportunities.
Website www.business.att.com
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Audio Conferencing Services/Devices
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Contact Center Systems/Applications
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Mobile/Wireless Services
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Security
| 229 Virtual Booth - AT&T Business
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AudioCodes
AudioCodes is a market leader in the design and development of advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications for service providers and enterprises. Its products are deployed globally in broadband, mobile, cable and enterprise networks. AudioCodes provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers (MSBRs), Session Border Controllers (SBCs), IP Phones, Media Servers, Value-Added Applications and Professional Services. AudioCodes’ underlying VoIPerfectHD™ voice technology leverages the company’s leadership in DSP, voice coding and voice processing technologies to deliver enhanced intelligibility and an improved end user voice communication experience. Visit our website: www.audiocodes.com
Website www.audiocodes.com
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Audio Conferencing Services/Devices
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Contact Center Systems/Applications
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IP PBXs/IP Telephony/Desk Phones
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Managed/Hosted/Cloud Communications Services (UCaaS)
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SIP-based Products/Session Border Controllers (SBCs)
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Unified Communications
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WebRTC
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A/V Meeting Room Technologies
| 705 Virtual Booth - AudioCodes
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Authority Software
From a few agents to a few thousand, Authority Software provides 100% cloud-based workforce optimization solutions that streamline contact center operations. Authority Center modules include quality management, workforce management, designer, and CX application packs. All designed from the ground up within the same platform to remove complexity and work together seamlessly. Find more information at authoritysoftware.com
Website authoritysoftware.com
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- Quality Management
Improve your customer service through quality assurance monitoring. Play, evaluate and store your call center recordings. Save time through better decision making and simplified performance reviews. Embrace a culture of quality in your business and deliver top-notch customer service. Our industry-standard file formats allow playback through any commercial media player and provide access to controls that include variable speed playback, allowing you to play audio at a pre-defined rate of speed, or by simply moving a slider. - Workforce Management
The right agents at the right times. Simplified. No more exporting and importing spreadsheets or guesses about under or over staffing. With forecasting and scheduling built from the ground up in the same platform, Workforce Management just got simpler, without sacrificing power and performance. - Designer
This no-code rapid application development platform is easy to use and incredibly powerful. Authority gives you the tools necessary to create efficiencies throughout the contact center process, whether it is a simple milestone driven process, or a complex series of rules that lead to multiple paths and points of escalation. Configure a one-of-a-kind CRM that is unique to your business. Or integrate it with your existing CRM to take advantage of the additional functionality offered. Boost agent performance and customer satisfaction by creating branched logic scripts that follow the natural flow of the call, minimize the possibility of human error, and provide consistency in every interaction. - CX Application Pack
Designed for rapid deployments, CX Application Pack offers pre-built CRM solutions for specific industry verticals including customer service, order management, fundraising, and more. Time to market just got faster and easier.
| 1301 Virtual Booth - Authority Software
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Automation Anywhere
Automation Anywhere is the world’s #1 cloud automation platform, delivering intelligent RPA solutions across all industries globally to automate end-to-end business processes, for the fastest path to enterprise transformation. The company offers the world’s only cloud-native platform combining RPA, artificial intelligence, machine learning, and analytics to automate repetitive tasks and build enterprise agility, freeing up humans to pivot to the next big idea, build deeper customer relationships and drive business growth. For additional information, visit www.automationanywhere.com.
Website www.automationanywhere.com
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- Automation Anywhere Robotic Interface (AARI)
AUTOMATION ANYWHERE FOR CONTACT CENTERS
Cloud-native automation to power better service, faster.
WHY INTELLIGENT AUTOMATION?
Quick responses and resolutions are key to good service. When a contact center doesn’t have modern, digitally native technologies, agents must navigate through multiple, back-end systems, performing manual, repetitive tasks to resolve requests. And service can suffer. That’s where Automation Anywhere intelligent automation can help.
AARI, the Automation Anywhere Robotic Interface, simplifies the agent experience onto one screen with cross-system automations for every step: before, during, and after calls. You can also use our intelligent automation to make your virtual agents more powerful to fetch data across modern and legacy systems.
With native integrations for Google, Genesys, and Salesforce, our solution makes it easy to connect and scale your existing systems to cloud-native intelligent automation for faster deployment and ROI. Remove the barriers to humanbot collaboration and drive greater business outcomes with Automation Anywhere.
| 1107 Virtual Booth - Automation Anywhere
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Balto
Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences.
Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Stop waiting for post-call analysis to improve your operation. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say. Visit Balto.ai to see it in action.
Website balto.ai
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AI/Analytics
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Communications Systems Management, Configuration & Troubleshooting
Products
- Real-Time Guidance
Balto guides agents to say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Real-Time Guidance. - Real-Time Coaching
Balto listens to calls and automatically alerts managers for coaching opportunities. Drive immediate agent improvement by coaching the right calls in real-time. - Real-Time QA
Balto automatically scores 100% of calls so you can focus on improving conversations - not on scoring them.
| 1300 Virtual Booth - Balto
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Bandwidth
Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.
Website www.bandwidth.com
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APIs/Integrated Communications
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Contact Center Systems/Applications
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E-911/Emergency Systems
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Managed/Hosted/Cloud Communications Services (UCaaS)
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SIP Trunking Services
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Unified Communications
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Voicemail/Unified Messaging
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WebRTC
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Text-based Messaging (email, IM)
| 719 Virtual Booth - Bandwidth
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Bicom Systems
Bicom Systems delivers Open Standards Turnkey Telephony Systems since 2004. Our communication solution consists of five products. The essentials include PBXware, SERVERware, and sipPROT. Our Unified Communications apps gloCOM, gloCOM GO, and gloCOM Meeting have features that set us apart with a competitive advantage. Bicom Systems offers both hosted and on-premise solutions for Unified Communications. Both models offer unique advantages. Hosted deployment option relieves a company of the burden of purchasing and maintaining the hardware. The company can seamlessly upscale or downscale its own hosted resources. Companies that opt for the deployment self-hosted model have complete control over all their servers and data and, possibly even more important, the peace of mind that comes from knowing that all your business data resides safely in-house. Our business strategy is based on encouraging and supporting resellers to grow their business by adding VoIP to their services. As their provider, we stay on their side by providing training and support in daily operations. We have successfully deployed on every continent. Our products are used daily by SMBs, enterprises, contact centers, governments, and more.
Website www.bicomsystems.com
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Contact Center Systems/Applications
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IP PBXs/IP Telephony/Desk Phones
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Unified Communications
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A/V Meeting Room Technologies
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- gloCOM & gloCOM GO
gloCOM and gloCOM GO are Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse by integrating with PBXware, our VoIP Telephony Platform. - PBXware Telephony Platform
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium-sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers, and governments worldwide by combining the most advanced of the latest technologies. - PBXware Contact Center Edition
PBXware Contact Center Edition is designed to simplify and enhance call management at busy call centers and contact centers of any size. Contact Center enables companies to increase efficiency in the workplace and transform the way they conduct business. - gloCOM Meeting
gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of gloCOM's contacts, the user can start collaborating with a single click. gloCOM meeting allows the user to meet with multiple people simultaneously while offering: Video Conferencing, Audio Conferencing, Screen Sharing, Remote Control, and Group chat. - SERVERware
SERVERware is the only Virtualization Platform tailored to Hosting Telephony & Unified Communications in the Cloud. SERVERware delivers a wide range of IP services and applications with high availability, stability, and reliability for a maximum up-time. SERVERware Serves many different types of clients with different PBXware editions at the same time plus sipPROT, all through one interface. The new GUI has made the management of hosts, VPSs, and resources easier than ever. SERVERware has been completely revamped with a new underlying virtualization technology, has 64bit and 32bit backward compatibility with older versions of PBXware. SERVERwarehas shared, fault-tolerant, highly available, and redundant network storage, high data integrity protection, and a built-in backup system.
Bicom Systems’ SERVERware Virtualization Platform is available in the Standalone, Mirror, and Cluster Editions, offering fault tolerance, high availability, and processing and storage scalability.
| 1835 Virtual Booth - Bicom Systems
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BLEND
BLEND is a leading, AI-powered localization orchestration platform that removes cross-border barriers to help global brands establish a native presence in fundamentally different markets worldwide. Through its voice-over recording division, BLEND Voice (formerly GM Voices), BLEND enables organizations to deliver engaging omnichannel customer experiences that increase satisfaction and self-service in a brand-consistent sound and style—in any language. BLEND is equipped to handle every multimarket communication channel, with deep industry expertise, an unmatched tech stack, and integration with all the platforms driving commerce today, including Zendesk. Visit www.getblend.com for comprehensive localization solutions and www.blendvoice.com to browse voice actors and services.
Website www.getblend.com
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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- Professionally-Recorded Voice Prompts for Any Contact Center Application
BLEND Voice delivers ready-to-load voice prompts in any language for every contact center application. With working relationships and partnerships with all IVR platform providers, we know how to record, edit, and format for specific implementations, keeping your voice project on time and on budget. Pick a voice and send a script—we’ll handle the rest. Supporting international contact centers? We can localize all your scripting and call flows in-house with 25,000 accredited linguists worldwide. - Voice Narration for eLearning Videos, Modules, and Slideware
Organizations rely on GM Voices to enhance their eLearning and talent development content with brand-focused voice narration that better engages theirs teams, no matter their language or location. With hands-on LMS experience, thousands of voice actors, and a global localization network, we help you train staff with higher retention and consistent messaging. - Multilingual Help Desk – Zendesk Integration
BLEND’s Multilingual Help Desk solution integrates directly with Zendesk, offering personalized customer service in any language. From human translation to neural machine translation (NMT), choose your desired translation quality, with no in-house staff required. Multilingual Helps Desk scales to fit your budget—with a customized mix of machine-only, human-only, or NMT (with human post-editing)—and supports both inbound and outbound messaging. - Enterprise-Grade Localization
Offering industry-specialized localization that supports your multimarket growth across any contact channel. BLEND excels at locally-authentic communication within the eCommerce, telecom, media, high tech, life sciences, and FinTech industries, among many others, with an unmatched tech stack, global pool of accredited linguists, and the highest commitment to data security.
| 1003 Virtual Booth - BLEND
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Calabrio
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.
Website www.calabrio.com
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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- Calabrio ONE
Calabrio ONE gives you a complete toolset to unlock the tremendous value buried within your customer interaction data and transform your entire business. One seamless solution, powered by the cloud, that combines a fully integrated workforce engagement suite with robust voice-of-the-customer analytics and business intelligence tools.
Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement, and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward. - Calabrio Call Recording
Capture every voice. Make every interaction count. Customer interactions are the start of the data trail. You need a robust, reliable solution to record every call and transform customer interactions into highly usable data. Guarantee 100% capture and simplify compliance. Quickly search hundreds of hours of calls to prove adherence, settle disputes and mitigate risk. Connect the voice of your customer with key goals across the business. - Calabrio Quality Management
Every interaction is an opportunity. Strengthen relationships, deepen loyalty and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value. - Workforce Management
Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, customized reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment, while helping navigate the evolving world of work going forward. Calabrio WFM is a highly agile and scalable workforce management platform that allows delivery of seamless experiences for customers, agents and contact center managers—no matter where employees are working - Calabrio Analytics
Unlock the goldmine of intelligence buried in your contact center with sophisticated AI and ML-fueled speech, desktop and text analytics embedded throughout the new Calabrio ONE. Illuminate compelling, AI-driven insights—and put them into action to enrich human interactions. Transform every customer interaction, including web conference meetings, into usable data. Distill that data into key trends. Extract insights to drive profitable change in the contact center and across your business. It’s time to harness the true voice of your customer.
| 1534 Virtual Booth - Calabrio
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CallMiner
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
Website www.callminer.com
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AI/Analytics
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
| 1127 Virtual Booth - CallMiner
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CCT Solutions
CCT is leading the way in multi-experience customer engagement
solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on premise and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.
Website www.cct-solutions.com/en
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Systems Integration Services/Consulting/VAR
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Unified Communications
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WebRTC
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- ContactPro
CCT Contact Pro is a complete omni-channel suite that includes configurable blending of all customer interaction channels along with deep CRM integration for all channels. In addition providing support for both voice and chat bot handling Contact Pro ensures customers never have to repeat information by providing agents complete context when interactions are transferred. Supervisors have a complete view of the real-time and historical contact center reporting data. - ContactPro Analytics
ContactPro analytics provides you with a fully featured reporting solution for realtime and historical interaction data. It includes a highly flexible customizable dashboard a Dashboard Designer and powerful scheduling and exporting functionality. One unique advantage of CP analytics, its build on a highly flexible and easy to use non sql database and has realtime integrations with Avaya´s Basic Call management and Avaya Call management System CMS.
| 1541 Virtual Booth - CCT Solutions
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CDW
CDW Corporation (Nasdaq:CDW) is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 10,000 coworkers. For the trailing twelve months ended March 31, 2020, CDW generated Net sales over $18 billion. For more information about CDW, please visit www.CDW.com.
Website www.cdw.com
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AI/Analytics
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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Systems Integration Services/Consulting/VAR
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WebRTC
| 1941 Virtual Booth - CDW
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Code Software
Code has been producing UC productivity solutions since 2013 and reports on over 500,000 UC users. We use our expertise to develop innovative reporting, analytical and management software to help you unlock efficiencies and extract business insights for your UC. What do we do? Our reporting and management solutions give users the facts and figures to make informed decisions which lead to an increase in the productivity and efficiencies of UC.
Website codesoftware.net
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Team Collaboration/Chat Apps
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Unified Communications
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- Clobba
Clobba is an advanced UC reporting tool that delivers information on user adoption, employee productivity, call quality and call costs. - Clobba RT (Real-time)
Real-time wallboards and trend analytics for Microsoft Teams users of call queues and auto attendants and Skype for Business users of Response Groups - Clobba VR (Voice Recorder)
Voice recording for Microsoft Teams - Clobba RM (Range Manager)
Provisioning and DID range, number, and extension management - Clobba QM (Queue Manager)
local management and configuration of MS Teams Call Queues and Auto Attendants
| Virtual Booth - Code Software 1037
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Cognigy
Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.
Website www.cognigy.com
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- Cognigy.AI
Enterprise Conversational AI platform for end-to-end customer service automation
Learn more at https://www.cognigy.com/products/cognigy-ai - Cognigy Voice Gateway
AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations
Learn more at https://www.cognigy.com/products/voice-gateway - Cognigy Insights
Fully integrated Conversational AI Analytics Suite for 360° Insights
A powerful conversational AI analytics stack that enables enterprises to improve customer experiences and operational efficiency based on data-driven insights.
Learn more at https://www.cognigy.com/products/cognigy-insights
| 635 Virtual Booth - Cognigy
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Content Guru
We deliver cloud communications solutions that help organizations like yours provide the best customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
Website www.contentguru.com/us
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- storm® Cloud Contact Center
Content Guru’s cloud customer engagement and experience solution storm® services hundreds of the world’s largest organizations. Providing businesses from a variety of sectors with a comprehensive, user-friendly interface, storm offers an effortless solution to resolving queries and issues without losing the quality of service that customers expect. storm integrates seamlessly with third-party databases, overlaying existing infrastructure with the unlimited capabilities of storm to unify disparate systems and enhance customer experience. - Customer Knowledge System®
storm Customer Knowledge System (CKS) is Content Guru’s CRM application which provides organizations with a streamlined, user-friendly knowledge management, case management and ticketing solution. CKS combines the most useful key features of a CRM and seamlessly integrates into an organization’s whole communications infrastructure, to provide enhanced customer engagement and experiences. - Intelligent Automation
Content Guru delivers intelligent automation through brain®, its artificial intelligence (AI) toolkit, which combines the communications capabilities of storm® with leading AI providers, including Google and IBM.
brain helps organizations deliver world-leading and personalized experiences through Machine Agent chat bots, image recognition capabilities, and Natural Language Processing (NLP) functionalities.
| 1311 Virtual Booth - Content Guru
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Coral Active
Coral Active delivers the leading CX Performance Platform for Enterprise Contact Centers. The Coral Active Desktop is a unified agent desktop that simplifies the agent experience. It's powered by the Coral Active Reef platform which connects diverse contact center technologies and unifies them with automation and AI. The Coral Active platform drives agility in your contact center, enables smooth modernization and cloud migration, and accelerates your Customer Experience.
Website coralactive.com
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Contact Center Systems/Applications
| Virtual Booth - Coral Active 203
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Dialpad
The industry leader in AI-powered communication and collaboration, Dialpad delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. Dialpad is the only provider of TrueCaaS capabilities delivered from an enterprise cloud platform as one solution and communications experience. Dialpad is the ideal platform for the hybrid workforce, empowering companies to navigate a world of constant digital transformation and enabling people to have more engaged collaboration and smarter conversations. Simple to deploy and available on any device, Dialpad offers the ability to work smarter — not harder — from anywhere on any device.
Website www.dialpad.com
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AI/Analytics
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Team Collaboration/Chat Apps
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Unified Communications
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Video: Cloud-based Services
| 1401 Virtual Booth - Dialpad
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Edify
Edify connects businesses with customers and employees with each other, making business communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a cloud-native no-code solution that lets users move seamlessly among channels within one conversation, just as we do on our phones. Edify removes all the risk once associated with moving to the cloud by delivering global availability, real-time redundancy, no-waste pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.
Website www.edify.cx
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Unified Communications
| 1211 Virtual Booth - Edify
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First Orion
First Orion creates forward-thinking solutions that deliver confidence in mobile communications. We equip the world’s leading carriers with the tools and insights needed to vet scammers and revolutionize the way customers use their phones. First Orion also gives companies complete branding control of their calls – with custom names, logos, and reason for calling - to create trust in their communications. Our in-depth analytics and data go beyond answer rates with enterprise-wide metrics that identify what drives higher conversions, customer retention, and revenue. First Orion solutions are STIR/SHAKEN-capable to deliver RCD and other technologies in the future. Visit www.firstorion.com today.
Website firstorion.com
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- INFORM - Branded Text Display ID
INFORM lets your business display a custom 32-character message every time you call. It can be your business name, department, or even a short message. Programmatic scheduling enables you to easily use INFORM branded calls among different departments and use case. - ENGAGE -Branded Graphic Display
Rich media graphics on the incoming call screen gives customers the trust they need to answer your call – and they’ll appreciate you letting them know it is you.
| 1501 Virtual Booth - First Orion
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Five9
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.
Website www.five9.com
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AI/Analytics
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APIs/Integrated Communications
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Mobile/Wireless Platform/Devices
| 711 Virtual Booth - Five9
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Genesys Cloud Services
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale, fostering customer trust and loyalty.
Website www.genesys.com
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Internet of Things (IoT)
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IP PBXs/IP Telephony/Desk Phones
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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| 1427 911 Virtual Booth - Genesys
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Glia
Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 250 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service.
Website www.glia.com
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Systems Integration Services/Consulting/VAR
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Unified Communications
| 1400 Virtual Booth - Glia
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Google LLC
Google's mission is to organize the world's information and make it universally accessible and useful.
Website www.google.com
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Communications Systems Management, Configuration & Troubleshooting
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Internet of Things (IoT)
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Security
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Unified Communications
| 1710 Virtual Booth - Google
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GoTo
GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent.
Website www.goto.com
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Communications Systems Management, Configuration & Troubleshooting
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Video: Cloud-based Services
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A/V Meeting Room Technologies
Products
- GoTo Connect
GoTo Connect is all-in-one communications software built for SMBs. GoTo Connect combines an enterprise-class phone system, meetings, contact center, webinars and training into one solution that’s accessible anywhere. It’s powered by the best admin tools on the market, the most reliable platform, with #1 rated customer support and delivered at an incredible value. - GoTo Resolve
GoTo Resolve helps IT professionals streamline their helpdesk by consolidating reactive remote support tools and proactive unattended remote access technology with conversational ticketing. Support teams can provide fast, consistent IT support for in-office and remote workers, on and from all devices with easy-to-use, flexible tools to turn requests into resolutions for a refreshingly simple IT support experience
| 1919 Virtual Booth - GoTo
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Hiya
Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 200 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe.
Website hiya.com
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Mobile/Wireless Services
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- Reputation Management
Reputation Management lets you monitor how your number is being perceived by call recipients, manage your reputation health by number, dispute spam tags and understand how calling behaviors affect your reputation. - Secure Call
Secure Call protects enterprises from having their number spoofed by scammers, going beyond government regulations and services provided by static call registries. Each time an enterprise originates a call, the origin of the outbound call is verified by Hiya. If the same number attempts to call a Hiya-enabled call recipient and fails the authentication process, the call is immediately terminated (or stripped of identity) to protect the organization and the call recipient from being harmed. - Branded Call
Branded Call enables enterprises to create a personalized identity for voice calls. Hiya customers create a personalized, differentiated experience that delivers name, number, logo and call context to better inform the call recipient about the incoming call. - Hiya Connect Console
The Hiya Connect Console provides enterprises with both an administrative portal to upload phone numbers and customize what is displayed per phone number, as well as an analytics dashboard with reputation and call performance insights to inform and guide voice performance strategy.
| 1435 Virtual Booth - Hiya
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IR
IR is a leading global provider of experience management solutions for business-critical technology environments. The company offers three key solution suites - Collaborate, Transact, and Infrastructure - that are powered by the hybrid-cloud Prognosis platform. Their solutions enable performance management, analytics, and business insights and are used by many of the world’s largest organizations, including major stock exchanges, banks, and telecommunication companies.
IR Collaborate offers enterprise grade performance management and testing solutions across voice, web, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate, you can simplify complex unified communications and contact center environments and optimize the collaboration that connects your people.
Website www.ir.com
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- IR Collaborate
Monitor and troubleshoot your unified communications with IR Collaborate. IR's Collaborate suite of solutions offer enterprise grade performance management and testing across voice, web, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and ensure the lines of communication are always open.
Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others. - Enterprise UC
Optimize the collaboration that connects your people. With IR Collaborate, speed problem resolution, improve uptime, maximize user satisfaction and productivity, and gain complete visibility through a single pane of glass – regardless of what you collaboration tech stack includes.
Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others. - Contact Centers
Ensure your lines of communication are always open. In an increasingly digital and automated world, contact centers are one of the few opportunities for human interactions your customers will have with your brand. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a superior customer experience, with IR Collaborate.
Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others. - Customer Experience Testing
Optimize customer satisfaction and user experience with voice, web and video testing. With IR Collaborate voice, web and video testing solutions you can identify the gaps between your assumptions and actual system performance, and get the real-time insights you need to deliver a level of service that exceeds customer expectations.
Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others. - Service Provider
As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, and more competition, technologies and complexities to contend with, it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line. With IR Collaborate you can confidently manage multiple customers to deliver a superior UCaaS customer experience.
Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.
| 701 Virtual Booth - IR
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ISI
ISI is “The UC Analytics Company.” Enterprise IT and business line managers rely on ISI analytics and call reporting to provide the extensive visibility into employee and customer communications not provided by their Cisco, Avaya, or Microsoft Teams UC platforms.
Website www.isi-info.com
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- Infortel Cloud Pro
Infortel Cloud Pro is an additive software solution that makes raw UC data more usable and much more valuable. We take the large amounts of data generated by your Cisco, Avaya, or Microsoft Teams communications platform and bring this information together in one place and on a single screen to accelerate decision-making.
| 1102 Virtual Booth - ISI
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Kandy
Kandy is a cloud-based, real-time communications platform offering proprietary Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Contact Center as a Service (CCaaS) capabilities, as well as Microsoft Teams Direct Routing as a Service (DRaaS). Kandy's white-label solutions enable service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, enterprises of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.
Website www.kandy.io
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| 535 Virtual Booth - Kandy
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Kore.ai
Kore.ai, recognized as a leader in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms, helps create AI-native virtual assistants for the enterprise that deliver extraordinary user experiences across all industries and regions. Kore.ai is the trusted advisor and preferred technology partner to drive breakthrough automation for its Global 2000 customers. Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by providing delightful customer and employee experiences with unmatched contextual intelligence.
Website kore.ai
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- SmartAssist
SmartAssist is the world's first AI-native CCaaS. It is an end-to-end contact center that delivers phenomenal customer and agent experiences on any voice, email, chat and digital channel with AI driving every aspect of the interaction. Intelligent routing, self-serve automation with virtual assistants, and AI-powered agent assistance leads to faster call resolution, reduced average handle time and more opportunities for up-selling and cross-selling. Built with flexibility in mind, this solution can be implemented end-to-end or various modules can complement your current contact center technology stack. SmartAssist is the smart contact center of tomorrow. - Experience Optimization Platform
Kore.ai's experience optimization platform enables enterprises to design, test, train, deploy, and manage virtual and process assistants in both voice and digital channels. The platform supports both on-prem and cloud deployments for over 30 channels in 26 languages.
Central to Kore’s platform's capability are its superior NLU with explainable AI and CX & EX delivery frameworks. Speech recognition, analytics and integrations are essential components for end to end experience optimization. Recognized by the leading analysts as a leader in the conversational AI space, Kore.ai is trusted by hundreds of global enterprises. - AgentAssist
AgentAssist uses AI to monitor the customer-agent conversation and provide the agent with suggestions to improve their interaction. It provides next best action suggestions, suggests empathetic responses based on sentiment analysis and can completely automate the agent-customer conversation for various use cases. AgentAssist empowers contact center agents to provide better customer service, save time and drive efficiency through the contact center leading to extraordinary business results.
| 1000 Virtual Booth - Kore.ai
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Level AI
Level AI is the customer service intelligence platform for modern contact centers. Our semantic engine focuses on intent in conversations and drives automated quality assurance, advanced analytics, and real-time agent assistance for omnichannel contact centers.
Website thelevel.ai
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| 1734 Virtual Booth - Level AI
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LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.
Website www.livevox.com
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| 1918 Virtual Booth - LiveVox
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Lumen
Lumen is a multinational Fortune 139 company that integrates network assets, cloud connectivity, security solutions, and voice and collaboration tools into one platform enabling businesses to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). Lumen offers holistic collaboration solutions and communication strategies that quickly adapt to a hybrid environment, agnostic of a platform. When choosing a fully integrated network and UCC experience from Lumen, businesses can drive towards successful business outcomes including, enhancing overall customer experience, productivity, and efficiencies while minimizing the total cost of ownership.
Website www.lumen.com
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Video: Cloud-based Services
| Virtual Booth - Lumen
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Mida Solutions
Founded in 2004, Mida Solutions was formed with a definitive mission: to provide innovative technologies for all types of communication.
Since then, the Mida team has become a global leader in Unified Collaboration and Professional Communications. Service providers, system integrators, and IT managers from all industries rely on Mida’s extensive suite of advanced services and voice applications.
Website www.midasolutions.com
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| 437 Virtual Booth - Mida Solutions
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Mitel
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
Website www.mitel.com
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| Virtual Booth - Mitel
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Nectar Services Corp.
TBD
Website nectarcorp.com
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| Virtual Booth - Nectar Services Corp. 1135
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NICE
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.
Website www.nice.com
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| 1510 Virtual Booth - NICE
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PCI Pal
We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center.
Website www.pcipal.com/en-us
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- Agent Assist
Our core solution, Agent Assist, utilizes DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS). - IVR Payments
PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital secure payment products, so can be integrated to take payments securely from customers through any channel. - Digital
SECURE PAYMENT OPTIONS VIA DIGITAL ENGAGEMENT CHANNELS SUCH AS WEBCHAT, WHATSAPP, SOCIAL MEDIA, EMAIL AND SMS.
This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel. PCI Pal’s technology ensures these channels are descoped from the requirements of PCI DSS while retaining operational flexibility to engage in conversations with your customer in whatever way suits your business.
PCI Pal Digital is served from within the existing PCI Pal cloud platform, is available globally, and integrates to any existing customer engagement and payment services that you might be using.
| 1241 Virtual Booth - PCI Pal
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PolyAI
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include banks, hotels, insurers, restaurants, retail and telcos. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI has previously been recognized by Gartner as a Cool Vendor in Conversational AI, and by CB Insights in the 2021 AI 100. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch. PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include banks, hotels, insurers, restaurants, retail and telcos. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.
Website poly.ai
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- Superhuman Voice Assistants
AI your customers want to talk to -- imagine your best agent available 24/7/365.
A PolyAI voice assistant can carry on a natural conversation for as long as it takes to solve the customer’s problem.
Free your customers to speak however they like, without expecting them to guess keywords.
| 1406 Virtual Booth - PolyAI
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Replicant
As a pioneer in Contact Center Automation, Replicant helps companies automate tier 1 customer service while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues. Replicant scales up or down instantly, can be implemented in weeks and handles millions of customer support interactions a month.
Website www.replicant.ai
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| 1504 Virtual Booth - Replicant
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SecureLogix
SecureLogix is a fully dedicated call security and trust company, helping the enterprise safely communicate and transact with customers. We deliver a unified call protection and authentication solution to enterprise and contact center markets worldwide. We prevent call attacks, robocalls, spoofing and fraud, and deliver unique call identity risk scores to help quickly and cost-effectively authenticate all inbound callers. And we add critical security measures to outbound branded calls, delivering spoof-free, trusted outbound calls that increase your call answer rates while protecting your corporate calling numbers and reputation.
Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls over the past 15+ years for some of the world’s largest corporations and military installations.
Website www.securelogix.com
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E-911/Emergency Systems
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Security
| 1700 Virtual Booth - SecureLogix
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Sinch
Sinch’s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses use Sinch’s advanced technology platform to engage with their customers, including many of the world’s largest companies and mobile operators. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has local presence in more than 50 countries. Shares are traded at NASDAQ Stockholm: XSTO:SINCH. Visit us at sinch.com.
Website www.sinch.com/inteliquent
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E-911/Emergency Systems
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IP PBXs/IP Telephony/Desk Phones
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SIP Trunking Services
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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Team Collaboration/Chat Apps
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Unified Communications
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Video: Cloud-based Services
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Voicemail/Unified Messaging
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WebRTC
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Text-based Messaging (email, IM)
| 1227 Virtual Booth - Sinch
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Snap Recordings
Snap recordings is the all in one messaging platform that lets you create and manage all your
Phone greetings, IVR prompts, and on-hold messages faster and easier than ever before.
With industry-leading voice overs, ultra-realistic A.I. voices, an extensive catalog of music and audio management for your phone system - you have everything you need, all in one platform
Website www.snaprecordings.com
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Voicemail/Unified Messaging
| 900 Virtual Booth - Snap Recordings
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Spearline
Spearline is a technology company that proactively monitors toll, toll-free numbers, and WebRTC communications for audio quality and connectivity globally. Spearline provides telecommunications quality assurance products that allow our customers to provide an excellent customer experience to their customers. We support organizations, such as large enterprises, telco carriers and other applications in successfully connecting with their customers. Our products have been built in response to customer needs, and we continue to listen to our customers to deliver solutions to their ongoing challenges. Our customer portfolio is highly diverse, including service providers, unified communications, financial services, travel, pharmaceutical and retail sectors.
Website www.spearline.com
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- Voice Assure In-country
Understand your customer experience across the globe, with always-on, automated call testing. We originate calls from your chosen countries in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception - Voice Assure Realtime
Test the critical elements of call quality on-demand, with calls originated locally from any of 72 countries worldwide, plus key locations in the USA and Canada, to directly replicate your customers’ experiences. - Voice Assure Interstate
Understand your customer experience across the USA and Canada, with always-on, automated call testing. We originate calls from your chosen states in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception. - testRTC
WebRTC testing, monitoring and support capabilities built for the new generation of WebRTC-based communications applications
| 1205 Virtual Booth - Spearline
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Talkdesk
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Website www.talkdesk.com
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- Talkdesk CX Cloud™
Talkdesk CX Cloud is a complete cloud contact center solution with Talkdesk AI for a better way to great CX. - Talkdesk Financial Services Experience Cloud™ for Banking
Talkdesk Financial Services Experience Cloud™ for Banking is a turnkey, purpose-built solution that’s connected, intelligent, and secure. With out-of-the-box integrations and workflows, and state-of-the-art encryption — all powered by Talkdesk AI — banks can unlock the promise and potential of a great client experience. - Talkdesk Healthcare Experience Cloud™ for Providers
Talkdesk Healthcare Experience Cloud™ for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. With industry-specific out-of-the-box integrations and workflows, and actionable insights — all powered by Talkdesk AI, providers can realize value faster while positively impacting patient interactions.
| 319 Virtual Booth - Talkdesk
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Thrio, Inc.
For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.
Website www.thrio.com
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| 2201 Virtual Booth - Thrio, Inc.
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Treasure Data
Treasure Data is a best-of-breed enterprise CDP that powers the entire business to reclaim customer-centricity in the age of the digital customer. We do this by connecting all data and uniting teams and systems into one smart customer data platform to power purposeful engagements that drive value and protect privacy for every customer, every time. To learn more, visit www.treasuredata.com.
Website www.treasuredata.com
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- CDP for Service
Treasure Data’s Customer Data Platform (CDP) for Service connects customer data from every single touchpoint across teams and channels to give your agents what they need to personalize the conversation, resolve issues quickly, and optimize your relationships. Go beyond CRM data, and give agents a comprehensive, real-time perspective of customers, complete with AI-driven recommendations. - Treasure Data Journey Orchestration
Today's consumer craves a personalized experience across all channels -- in-store, Website, customer service and more. Treasure Data Journey Orchestration Businesses today need to connect results-driven campaigns into a continuous, personalized experience that cuts across channels and business units. With Treasure Data’s Journey Orchestration, data-driven business people can utilize a drag-and-drop, no code canvas to orchestrate journeys across stages, channels and business units. They can connect each omni-channel touchpoint to relevant context that takes personalization to the next level, at scale.
| 1635 Virtual Booth - Treasure Data
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Twilio
More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Website www.twilio.com
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SIP Trunking Services
| 1627 Virtual Booth - Twilio
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UJET, Inc.
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Fitbit, OneUnited Bank, and Turo trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Learn more at www.ujet.cx.
Website ujet.cx
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APIs/Integrated Communications
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Contact Center Systems/Applications
| 1600 Virtual Booth - UJET, Inc.
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Unimax
Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.
Website www.unimax.com
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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Unified Communications
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Voicemail/Unified Messaging
Products
- 2nd Nature
2nd Nature enables organizations and managed service providers to unify the provisioning and management of their various UC, PBX, voice messaging, and other critical business systems by providing a single, centralized management and administration interface. 2nd Nature was designed to help your UC, telecom, and IT teams spend less time navigating through the complex administration software that came with your systems and more time managing your communications responsibilities. - LineOne
LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets. - HelpOne
HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately change an employee’s voicemail password, phone PIN, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others without the assistance of overburdened voice engineers. Changes are immediate. No waiting. No work tickets. No hassle. - NumberPro
NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved, or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats. - Automation
Unimax offers automation solutions for workflows specific to your organization’s communications objectives. Our automated solutions reduce the time it takes to process workflows from days or weeks to seconds. Unimax’s automation solutions leverage our ability to synchronize data between UC, PBX and voicemail systems, directory systems (e.g. Microsoft Active Directory), IT service management software (e.g. ServiceNow), human resource software, enterprise resource planning applications (ERP), and other critical databases.
| 318 Virtual Booth - Unimax
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Uniphore
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX in a single integrated platform to transform and democratize customer experiences across industries. Follow our blog and connect with us on LinkedIn, Twitter, Facebook, and Instagram.
Website www.uniphore.com
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AI/Analytics
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Contact Center Systems/Applications
| 1141 Virtual Booth - Uniphore
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Verint
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work,
eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. With Verint, brands can close the gap created when an
organization lacks the resources required to deliver the desired customer engagement. Closing this Engagement Capacity Gap™ enables them to build enduring relationships with customers and drive real business results.
Website www.verint.com
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AI/Analytics
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Contact Center Systems/Applications
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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Team Collaboration/Chat Apps
| 214 Virtual Booth - Verint
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Verizon Business
Verizon, a global technology leader and publisher of the Data Breach Investigations Report, offers a suite of enterprise focused solutions to help hotel IT professionals reach goals quickly and more efficiently by transforming guest experiences, providing staff with digital tools and intelligent security solutions. We help keep brands visible, connected and secure.
Website www.verizon.com
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Audio Conferencing Services/Devices
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Contact Center Systems/Applications
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Internet of Things (IoT)
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Mobile/Wireless Platform/Devices
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Mobile/Wireless Services
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Security
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Unified Communications
| 1119 Virtual Booth - Verizon Business
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Virsae
Virsae's innovative service management platform, VSM, is trusted by partners and organizations around the world to provide unrivaled interaction insight across their communications networks. Delivering proactive customer and user experience optimization, accelerated issue resolution, infrastructure and cost reduction, risk management and compliance. VSM's system agnostic technology overlays Machine Learning, AI and Automation, to process billions of data points every day. Our full stack, end-to-end, Technical, WFH Network and Room analytics provide unrivaled data-driven insights, enabling enterprises to get more value from their XCaaS investment.
Website www.virsae.com
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AI/Analytics
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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Internet of Things (IoT)
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Security
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Unified Communications
Products
| 545 Virtual Booth - Virsae
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VoiceInteraction
VoiceInteraction is a product company dedicated to speech processing technologies since 2008. Founded by a team of PhD researchers and experts in the field, VoiceInteraction has made significant developments and breakthroughs in the areas of speech recognition, natural language processing, translation, dialog systems, and speech synthesis.?? Pioneers of AI solutions, VoiceInteraction bases its practices on Machine Learning algorithms and Deep Neural networks – the goal is to ‘Extract knowledge from speech’ – thus resulting in efficient platforms for Speech Analytics, Automatic Closed Captioning, Broadcast Monitoring & Compliance, Automated Transcription Workflows and Dictation.?? For more information, please visit: www.voiceinteraction.ai
Website www.voiceinteraction.ai
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AI/Analytics
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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- CallScriber
VoiceInteractions’ Speech Analytics platform, Callscriber, is an AI-driven insight gathering application that receives, automatically transcribes and analyzes every customer interaction. Built on-top of Voiceinteraction’s
proprietary technology, it provides actionable insight and business intelligence over 100% of incoming calls.
Maximizing customer experience and better decision-making practices are byproducts of having the big picture of what is happening at your contact center every day.
| 1235 Virtual Booth - VoiceInteraction
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Vonage
Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.
Website www.vonage.com
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AI/Analytics
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Team Collaboration/Chat Apps
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Unified Communications
| 2113 Virtual Booth - Vonage
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Voximplant
The company provides innovative real-time communication tools with full control over voice, video, and messaging. Its multifunctional serverless platform empowers developers to build scalable applications more quickly and cost effectively. Voximplant solutions help businesses to automate communication with customers to improve collaboration and customer experience.
Since 2007, Voximplant (formerly Zingaya) spearheaded web-telephony service delivering its sophisticated technology to create the best in class cloud communications platform.
Website voximplant.com
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AI/Analytics
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APIs/Integrated Communications
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Audio Conferencing Services/Devices
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Contact Center Systems/Applications
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SIP-based Products/Session Border Controllers (SBCs)
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SIP Trunking Services
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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Systems Integration Services/Consulting/VAR
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Team Collaboration/Chat Apps
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Unified Communications
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Video: Cloud-based Services
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WebRTC
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Text-based Messaging (email, IM)
| 219 Virtual Booth - Voximplant
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Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com
Website www.webex.com
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Video: Cloud-based Services
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A/V Meeting Room Technologies
Products
- Webex for flexible workstyles
The Webex Suite brings calling, messaging, meeting, polling and whiteboarding in one-easy-to use and secure app. Integrations help customize workflows, and robust AI features create inclusive environments with real-time transcription, translation and your own enterprise class collaboration assistant . Designed to easily adapt to different workstyles needs, create deeper engagement and support more personalized experiences – including tools to support well-being goals of individuals and teams - Webex helps makes hybrid work more engaging.
https://www.webex.com/collaboration-suite.html - Webex reimagined workspaces
Elevate your workspace experiences with powerful collaboration devices that bring together audio, video, whiteboarding and easy app integration. Webex devices enable smart hybrid work with consistent experiences across remote and office locations. Headsets, IP Phones, cameras, desktop and room-based systems optimize performance for your users and are easy for admins to secure, manage and scale anywhere.
https://www.webex.com/collaboration-suite.html - Webex security, manageability and performance
Select a flexible collaboration platform that adapts to your business needs.
Webex powers secure hybrid work and customer experiences on a global scale. Open and extensible, Webex enables continuous collaboration, bringing together calling, meeting, messaging, polling, events, contact center, devices and 3rd party application integrations. Easy single pane of glass administration, deep analytics and trouble shooting capabilities as well as customized reporting and alerts help scale your business for hybrid work
https://www.webex.com/control-hub.html - Webex connected event experiences
Enable seamless event execution and interactive experiences for all .
The all-new Webex Events blends the traditional in-person and online event experience ranging from company town halls and training to conferences and networking events with enterprise class tools to support manageability and compliance
Host professional webinars with custom registration pages, rich presentation options, moderator controls, flexible breakout sessions and post-event reporting using Webex Webinars
https://www.webex.com/products/event-management.html - Webex Customer Experience
Webex enables organizations to deliver differentiated customer experiences, every time.
The all-new Webex Connect is an enterprise CPaaS solution that automates and orchestrate all your customer interactions centrally. Webex Contact Center is an enterprise grade cloud contact center solution with intuitive agent desktop and digital first customer engagement – designed with open API and including integration with Webex Connect for seamless customer service across digital and live channels
https://www.webex.com/products/customer-experience.html
| 1906 Virtual Booth - Webex by Cisco
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Zendesk
Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a customer service software company that designs solutions to help foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages.
Website www.zendesk.com
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Contact Center Systems/Applications
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Mobile/Wireless Platform/Devices
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Team Collaboration/Chat Apps
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Text-based Messaging (email, IM)
Products
- Zendesk Support
Zendesk Support puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. - Zendesk Chat
Chat creates a personal connection between businesses and their customers. Reach out in the moment, anticipate customer questions, and offer help when—and where—they need it most. - Zendesk Talk
Easy to set up and use, Talk allows customer service teams to deliver phone support from the same platform they use for all other channels. The result is more productive agents, improved reporting, and better customer experiences. - Zendesk Explore
Zendesk Explore helps companies get instant access to the customer analytics that matter—and the deeper understanding that comes with it. Because building customers relationships works better when it’s driven by data. - Zendesk Message
Zendesk Message lets businesses develop relationships with their customers in real time, regardless of where they are messaging from. With a single, unified experience to manage a wide range of social media messaging apps, businesses can become more efficient and effective about managing their customer relationships.
| 2133 Virtual Booth - Zendesk
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Zingtree
Zingtree is a conversational workflow solution which guides contact center agents through decision trees to make better and faster decisions. Call Centers that use Zingtree achieve better business outcomes such as improved Average Handle Time (AHT), First Contact Resolution (FCR), faster Agent Onboarding, and increased compliance. Over 700 companies rely on Zingtree’s no-code software to easily build and maintain agent scripts and workflows.
Website zingtree.com
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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Unified Communications
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- Agent Call Scripts
Create call scripts with decision trees to guide your agents to the next best action. No code, no IT/Eng required. Reduce agent ramp time, improve call compliance, AHT, and FCR. Fully-embeddable in your CRM, call center platform. Advanced reporting and sophisticated logic. - Customer Self-Help
Create an interactive online troubleshooter to guide customers to the answers they are looking for. Deflect support tickets, provide faster answers to customers. No code, no IT/Eng required. Fully-embeddable in your website or help center guides. Advanced reporting and sophisticated logic.
| 905 Virtual Booth - Zingtree
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