Avocor, the world's fastest-growing display company, is a leader in creating interactive displays that enable companies and classrooms of all sizes to communicate and collaborate more effectively. Avocor works closely with UC leaders, including Zoom, Microsoft, Lenovo, Logitech, Intel and Crestron to create superior, seamless solutions for teams to collaborate, create, communicate and simply be more effective and get more done.

Company Email: [email protected]

Website
www.avocor.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems

For almost 50 years Bose Professional has developed innovative loudspeaker technology, digital signal processing, and software to meet the needs of professional audio applications around the world in theaters, houses of worship, stadiums, hospitality, retail and corporate campuses. Whether for large music concerts, more intimate musical events, stadium-wide sound systems or a solution that connects a team through conferencing, Bose draws on its heritage of passion and problem solving to engineer and deliver the solutions people need.

Website
PRO.BOSE.COM

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Products

• Bose Work

  The workplace is every place and the Bose Work family of products provide collaboration solutions that bring simplicity and sound clarity for a more productive workday. Bose Work conferencing products integrate seamlessly with existing platforms, enhancing popular third-party cloud services such as Microsoft Teams, Google Hangouts Meet, Zoom and more. With Bose Work solutions, people collaborate more effectively, moving beyond “good enough” audio and video so they can hear more, see more, understand more – and work better.

• Bose Videobar VB1 All-in-One Conferencing Device

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• Bose Noise Cancelling Headphones 700 UC

  Bose Noise Cancelling Headphones 700 UC enables superior collaboration in the workplace and beyond – from open offices, airport lobbies, coffee shops or the remote office and everywhere in between. The Bose Headphones 700 UC feature an adaptive eight-microphone proprietary system – with four of the mics dedicated to isolating the user’s voice – while the array actively identifies and rejects noise so there’s no need to mute and unmute to conceal background activity. Together with the included Bose USB Link Bluetooth® module, this solution provides a reliable connection to your PC enabling you to quickly jump on calls or easily switch between audio sources.

• Bose ES1 Ceiling Audio Solution

  Bose ES1 Ceiling Audio Solution is a powerful in-ceiling conferencing solution optimized for unified communication platforms like Microsoft Teams. The solution — currently in progress to be Certified for Microsoft Teams — ensures a transparent technology experience, meaning no audio devices are located on the walls or tabletops. Consisting of three Bose products: the ControlSpace EX-440C conferencing signal processor, the EdgeMax EM180 in-ceiling loudspeaker, the PowerSpace P2600A amplifier; and the Sennheiser TeamConnect Ceiling 2 (TCC2) microphone, the solution creates a reliable, modern-looking meeting room of nearly any size.

Cisco designs and sells broad lines of products, provides services, and delivers integrated solutions to develop and connect networks around the world. As a global market leader in our industry, we help our customers connect, digitize, and thrive. Together, we change the way the world works, lives, plays, and learns.

Website
www.cisco.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Crestron builds the technology that builds business: unified communication and collaboration, room scheduling, digital signage, AV over IP, and IoT provisioning and management. Our technology is designed to integrate with existing networks, software, and platforms. Our hardware is enterprise-grade, network secure, and ultimately scalable. Crestron solutions work the way you do, so you can focus on your work and not the technology. Crestron facilitates the flow of content and ideas essential to increasing productivity.

Company Email: [email protected]

Website
www.crestron.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Workspace technology

Products

• Crestron Flex MX150

  The sleek new Crestron Flex MX150 console is all you need to transform any space into a highly-effective meeting and collaboration space – and it connects to the room display with just a single cable. It combines all the must-have features people need, with the fast, secure cloud provisioning and management required by technology managers. Crestron Flex MX150 offers the unique flexibility to run native Microsoft Teams® or Zoom Rooms™ software, while still allowing BYOD mode. Thus, for organizations, it delivers the familiar Teams or Zoom experience to employees, while still providing the ability to connect to laptops for other meetings.

• Crestron Flex MM130

  The latest addition to the Crestron Flex ecosystem of intelligent workplace technology, the new Crestron Flex MM130 answers the growing need for a compact, simple-to-use and deploy UC and collaboration solution for small meeting and huddle spaces. It delivers a native Microsoft Teams® or Zoom Rooms® software experience in a sleek, enterprise-grade tabletop console, sized perfectly to maximize workspace on smaller tables. It integrates one-touch-to-join, high-performance audio and video, plus room control via the intuitive 7" touch screen interface. And, like all Crestron Flex products, it offers fast, secure cloud provisioning and management via the Crestron XiO Cloud™ platform.

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work.

Company Email: [email protected]

Website
www.newline-interactive.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Workspace technology

Products

• Newline IP Series

  The latest wave in technology brings you more effective with stronger network security. The IP Series brings you better, secure meetings in an all-in-one package. Never worry again about your system being vulnerable. Get right to work with a Linux-based operating system that keeps root access to your network out of reach while staying easy for anyone to use. Navigate to what you need with ease, on an vivid, commercial-grade screen that feels as natural as writing on paper. Advanced touch technology and a capacitive touch system makes interacting with the display more seamless than ever. Connect your team to the world without compromising sensitive information.

• NT Series

  The NT Series is a non-touch display that brings your presentations to life in vivid Ultra-High Definition (4K) resolution. Focus on just the tools you need to succeed in your organization without paying more for features you won’t use. Wirelessly cast to the screen from any mobile device, tablet, desktop, or laptop. Whether you use Windows, Mac, or Chrome, the NT Series lets you share your screen through a wireless connection or through the multiple I/O ports built into the panel. Access your files on your preferred Cloud storage system right on the display. Rediscover the simplicity of real innovation with the new NT Series.

• New X Series

  Take your collaboration to the next level with our reinvented award-winning X Series. A Linux-based OS that keeps your touch display and your network secure, and your ideas safe. With a sleeker design, and integrated 4K camera and noise-cancelling microphone, the new X Series connects you to the world. Write over anything on the screen. Connect wirelessly to the display to share your screen or access your Cloud storage and save files directly there. Enhance meetings on a display that is fast to load and makes getting to work more efficient. Use the UC software of your choice to stay in touch with remote teams.

• RS+ Series

  Bring your campus to life with the RS+ Series. With interactive flat panels, classrooms, lecture halls, and labs become more interactive by actively engaging students. Prepare students for life after academia with the RS+ Series, which leads the industry in brightness, clarity, and innovation. Object recognition technology recognizes when you are using a stylus or your finger, and switches between annotation modes based on how you are interacting with the display. Wirelessly cast to the display or access documents saved in Cloud storage, all with a seamless and easy to navigate user interface that requires no training to use. The RS+ Series gives you the freedom to empower your campus.

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Amazon Chime

  Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Voice Connector

  Amazon Chime Voice Connector delivers a pay-as-you-go SIP trunking service that enables companies to make and/or receive secure and inexpensive phone calls with their phone systems. Voice Connector is a low-cost alternative to service provider SIP trunks or Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs). Customers have the option to enable inbound calling, outbound calling, or both.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and aligns activities and resources with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Company Email: [email protected]

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Calabrio is the customer experience intelligence company empowering organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

CallMiner empowers organizations of any size to extract and act on intelligence from customer interactions and feedback, including live and recorded calls, chat, email, social platforms and surveys, for improving customer experience, sales, marketing, compliance, and agent and customer engagement center performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years, CallMiner was named a leader in the industry analyst report Forrester New Wave: AI-Fueled Speech Analytics Solutions. . www.callminer.com.

Company Email: [email protected]

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Analyze

  Eureka Analyze is a cloud-based customer engagement analytics solution that leverages AI and machine learning to deliver intelligence-at-scale from the voice of your customers and to foster a culture of data driven optimization and compliance

• Alert

  Eureka Alert takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action.

• Coach

  Eureka Coach encourages a culture of performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement

• Visualize

  Eureka Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight and drive change. With a customizable dashboard within Analyze, easily create your visual narrative for all audiences in and beyond the contact center.

• Redact

  Eureka Redact is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.

Company Email: [email protected]

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)
• Unified Communications

Products

• Gain Chat™

  Gain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications.

• eGain CallTrack™

  eGain CallTrack™ is a dynamic case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain, the industry’s top-rated customer engagement software suite, which helps businesses transform their traditional call centers into multichannel customer engagement hubs. eGain CallTrack will enable you to provide consistently effective interactions across social, web, contact center, and mobile channels. The result? Healthy, profitable, and long-lasting relationships with your customers!

• eGain Virtual Assistant™

  eGain Virtual Assistant™ is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. The Industry’s most intelligent and robust chatbot, eGain Virtual Assistant not only understands the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement.

• eGain Cobrowse™

  eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. It allows agents to provide high-value, collaborative, realtime service.

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect: - A Complete Set of Integrated Capabilities - Leverage Extensive Cloud Expertise - Benefit from a Secure, Reliable, and Scalable Contact Center - Access an Extensive Ecosystem of Partners - Gain a Trusted Partner

Company Email: [email protected]

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Text-based Messaging (email, IM)

Products

• Inbound/Outbound/Blended Calling

  Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration. Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations by leveraging Five9 options for automatic dialing modes. Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing, bringing the two together as a unified system.

• Omnichannel

  Five9 Omnichannel enables agents to move seamlessly between web, video, live chat, email, social media, and voice calls all while maintaining the customer journey context — giving your customers a better experience.

• Workforce Optimization

  Five9 workforce Optimization (WFO), powered by industry-leading vendors integrates WFO directly into the Five9 service. This powerful all in one solution provides you with the tools you need for Workforce Management (WFM), Quality Management (QM), Performance Management, and Gamification to keep your agents engaged and your contact center running efficiently.

• Reporting and Analytics

  Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. Use real-time performance metrics to monitor the contact center, manage agents and queues, and respond quickly to changing conditions.

• Integration

  Powerful integration tools from Five9 help you get the most from all of your applications and systems. Five9 allows you to leverage your existing systems using cloud APIs, web connectors and pre-built CRM connectors. You've made an investment in these applications — we help you protect it.

Service Cloud, the world’s #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel — whether it’s messaging, communities, chat, phone, in-person, or IoT signals — Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, trusted, and inclusive.

Website
www.salesforce.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Service Cloud Voice

  Service Cloud Voice, we’re delivering a new solution for contact centers that brings together voice conversations, digital channels and CRM data in real-time for both the agent and supervisor. Voice transcription empowers agents and supervisors to view call and CRM data side-by-side, and Einstein AI can serve up the right knowledge articles and recommended next steps for agents during calls. By offering telephony natively inside of Salesforce, Service Cloud Voice enables easy setup of omni-channel routing capabilities for phone alongside other communication channels to help organizations deliver great service, regardless of call volume.

• Mulesoft, a Salesforce company

  MuleSoft’s mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data and devices. With its API-led approach to connectivity, MuleSoft’s market-leading Anypoint Platform™ empowers thousands of organizations to build application networks. By unlocking data across the enterprise with application networks, organizations can easily deliver new revenue channels, increase operational efficiency and create differentiated customer experiences. For more information, visit https://www.mulesoft.com.

• Einstein for Service

  Einstein for Service makes it easy for companies to automate common customer questions, assist agents with more complex work by making recommendations, deliver time-saving productivity tools, optimize service operations to cross-sell/upsell and with data insights that allow them to take action.

• Digital Engagement

  Digital Engagement allows every company to have personalized one-to-one conversations with customers on the channels they prefer. From messaging apps — including SMS, Facebook Messenger, WeChat, and WhatsApp — to web chat and social channels — including Twitter, Facebook, Instagram, and YouTube — companies are able to provide consistent service across channels, and do so more efficiently with automation such as chatbots. Because Digital Engagement is native to the Salesforce Platform, your agents will have a 360-degree view of every customer, on every channel, with no more screen switching.

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo a www.talkdesk.com.

Company Email: [email protected]

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Talkdesk Contact Center Software

  Enterprise-class contact center capability, consumer app simplicity,

• Workforce Engagement Management

  Track and improve agent engagement and productivity to create a better experience for agents and customers.

• Agent Assist

  Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.

• Mobile Agent

  With Mobile Agent you can engage with customers any time, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk.

• Hybrid Cloud

  Combining the best of what private and public clouds have to offer, Talkdesk Hybrid Cloud provides a private cloud tailored to your specific needs, blended with the innovative globally managed Talkdesk platform and its powerful public cloud capabilities.

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Amazon Chime

  Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Voice Connector

  Amazon Chime Voice Connector delivers a pay-as-you-go SIP trunking service that enables companies to make and/or receive secure and inexpensive phone calls with their phone systems. Voice Connector is a low-cost alternative to service provider SIP trunks or Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs). Customers have the option to enable inbound calling, outbound calling, or both.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

AT&T works with companies to improve the way they collaborate and drive tangible business outcomes in the process. Our focus is on helping companies use voice, collaboration, and contact center technology to fix business issues, take cost out of their business, and drive customer satisfaction. AT&T also provides SD-WAN solutions that can improve your network's agility, provide centralized control, and maximize application performance.

Company Email: [email protected]

Website
www.business.att.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps

Bandwidth provides SIP, 911, and messaging for cloud platforms. We’re a Tier-1 voice carrier with our own nationwide network, and our entire platform is wrapped in software. This powerful combination gives our enterprise customers the ability to automate and modernize their underlying telephony services, while easing common migration pains. Product owners and developers can also embed Bandwidth’s VoIP, messaging, and 911 services directly via our flexible APIs. With 20+ years of industry experience, our award-winning support teams help Fortune 1,000 businesses like yours solve complex communications problems every day.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• NEW! Bandwidth Duet for Microsoft Teams

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Enterprise Cloud—BYOC Solutions for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Zoom, Genesys, Amazon Connect, and more.

• Communications APIs—Voice, Messaging, 2FA, WebRTC & Emergency Calling

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access—Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our 48-state CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive coverage in the US and Canada, with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help simplify your business, with automated phone number ordering, porting, 911 location management, and messaging enablement.

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.

Company Email: [email protected]

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)

Products

• CCT ContactPro

  ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full media control. ContactPro is a flexible, modular and customizable client-server solution for contact centers of today and tomorrow.

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect: - A Complete Set of Integrated Capabilities - Leverage Extensive Cloud Expertise - Benefit from a Secure, Reliable, and Scalable Contact Center - Access an Extensive Ecosystem of Partners - Gain a Trusted Partner

Company Email: [email protected]

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Text-based Messaging (email, IM)

Products

• Inbound/Outbound/Blended Calling

  Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration. Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations by leveraging Five9 options for automatic dialing modes. Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing, bringing the two together as a unified system.

• Omnichannel

  Five9 Omnichannel enables agents to move seamlessly between web, video, live chat, email, social media, and voice calls all while maintaining the customer journey context — giving your customers a better experience.

• Workforce Optimization

  Five9 workforce Optimization (WFO), powered by industry-leading vendors integrates WFO directly into the Five9 service. This powerful all in one solution provides you with the tools you need for Workforce Management (WFM), Quality Management (QM), Performance Management, and Gamification to keep your agents engaged and your contact center running efficiently.

• Reporting and Analytics

  Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. Use real-time performance metrics to monitor the contact center, manage agents and queues, and respond quickly to changing conditions.

• Integration

  Powerful integration tools from Five9 help you get the most from all of your applications and systems. Five9 allows you to leverage your existing systems using cloud APIs, web connectors and pre-built CRM connectors. You've made an investment in these applications — we help you protect it.

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Text-based Messaging (email, IM)

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• TruReach Certify

  TruReach Certify is a market-leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally. As a trusted partner to the communications industry, iconectiv is working with major stakeholders and organizations all over the world to address illegal robocalling and caller ID spoofing. TruReach Certify is already deployed in the United States as the Policy Administration for the nation’s Calling Number Verification Service, which is based on the SHAKEN (Signature-based Handling of Asserted information using toKENs) framework.

• TruOps - Common Language and Telecom Routing Administration (TRA)

  Service providers are expected to route, rate and bill for billions of calls and messages accurately. At the same time, you are under constant pressure to maximize efficiencies and improve network planning, with less time and resources. In order to achieve these objectives, you need efficient access to reliable, scalable and proven systems and processes. TruOps Common Language simplifies data information maintenance and streamlines capacity management with a centralized SaaS data management and information service. TruOps TRA improves network planning, decreases operational costs and prevents revenue loss with this SaaS for call routing, rating, billing and network maintenance.

Panopto is a secure, searchable video portal for all your video conference recordings. It enables you to easily share recordings with people who couldn’t attend the meeting, and instantly recall relevant moments from any meeting through the use of a unique video search engine. Panopto integrates with Zoom, BlueJeans, GoToMeeting, and other popular video conferencing systems. With Panopto, administrators get more control over recorded meeting permissions and governance. Meeting hosts benefit from simplified sharing, a video editor, and viewing analytics. And participants get a more interactive and engaging playback experience.

Company Email: [email protected]

Website
www.panopto.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo a www.talkdesk.com.

Company Email: [email protected]

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Talkdesk Contact Center Software

  Enterprise-class contact center capability, consumer app simplicity,

• Workforce Engagement Management

  Track and improve agent engagement and productivity to create a better experience for agents and customers.

• Agent Assist

  Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.

• Mobile Agent

  With Mobile Agent you can engage with customers any time, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk.

• Hybrid Cloud

  Combining the best of what private and public clouds have to offer, Talkdesk Hybrid Cloud provides a private cloud tailored to your specific needs, blended with the innovative globally managed Talkdesk platform and its powerful public cloud capabilities.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company Email: [email protected]

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Security
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Video: Cloud-based Services

Vision Point Systems Software Engineering Services serves businesses with unique software challenges. Our process-driven project management is suited for pharmaceutical and other highly regulated industries.

Company Email: [email protected]

Website
www.visionpointsystems.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Amazon Chime

  Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Voice Connector

  Amazon Chime Voice Connector delivers a pay-as-you-go SIP trunking service that enables companies to make and/or receive secure and inexpensive phone calls with their phone systems. Voice Connector is a low-cost alternative to service provider SIP trunks or Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs). Customers have the option to enable inbound calling, outbound calling, or both.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting. Thousands of companies from growing businesses to Fortune 500 leaders use BlueJeans every day for video, audio and web conferencing meetings and large interactive events, so people can work productively where and how they want. Fast to join and simple to use, BlueJeans is the meeting solution teams trust to do their best work. For more information, visit www.bluejeans.com.

Website
bluejeans.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• BlueJeans Smart Meetings

  BlueJeans Meetings provide easy to use, enterprise-grade video meetings with crystal clear audio powered by Dolby Voice®. With your everyday collaboration and calendaring tools integrated with BlueJeans, meeting organizers and attendees can easily communicate as if they were meeting in person. BlueJeans Smart Meetings offers a new set of productivity capabilities within BlueJeansâ enterprise-grade platform to reduce meeting quantity and improve accountability across your organization. Learn how real-time intelligence, highlights, action iteming, and summaries give contributors control of their calendars by attending fewer, smarter meetings.

• BlueJeans Rooms featuring Dolby Rooms as a Service

  BlueJeans Rooms transform any room into an easy-to-use video meeting room requiring little to no end-user training and effortless IT management, while increasing workforce collaboration. Rooms as a Service (RaaS) is a new subscription service that bundles Dolby Voice Room with BlueJeans Rooms, maintenance and support at an all-inclusive fixed monthly price.

• BlueJeans Events

  BlueJeans Events provides a simple, reliable, and collaborative experience for both organizers and attendees, enabling live interactive events like town hall meetings, all hands events, and webinars.

• BlueJeans Gateway for Microsoft Teams

  BlueJeans Gateway for Microsoft Teams is the cloud video interop solution that lets you unleash the full power of Teams by connecting people in productive meetings. Certified for Teams, BlueJeansâ interoperable Gateway provides calendar integration and one-touch join for existing room systems, including Polycom, Cisco, LifeSize, and more.

For almost 50 years Bose Professional has developed innovative loudspeaker technology, digital signal processing, and software to meet the needs of professional audio applications around the world in theaters, houses of worship, stadiums, hospitality, retail and corporate campuses. Whether for large music concerts, more intimate musical events, stadium-wide sound systems or a solution that connects a team through conferencing, Bose draws on its heritage of passion and problem solving to engineer and deliver the solutions people need.

Website
PRO.BOSE.COM

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Products

• Bose Work

  The workplace is every place and the Bose Work family of products provide collaboration solutions that bring simplicity and sound clarity for a more productive workday. Bose Work conferencing products integrate seamlessly with existing platforms, enhancing popular third-party cloud services such as Microsoft Teams, Google Hangouts Meet, Zoom and more. With Bose Work solutions, people collaborate more effectively, moving beyond “good enough” audio and video so they can hear more, see more, understand more – and work better.

• Bose Videobar VB1 All-in-One Conferencing Device

  Check back...

• Bose Noise Cancelling Headphones 700 UC

  Bose Noise Cancelling Headphones 700 UC enables superior collaboration in the workplace and beyond – from open offices, airport lobbies, coffee shops or the remote office and everywhere in between. The Bose Headphones 700 UC feature an adaptive eight-microphone proprietary system – with four of the mics dedicated to isolating the user’s voice – while the array actively identifies and rejects noise so there’s no need to mute and unmute to conceal background activity. Together with the included Bose USB Link Bluetooth® module, this solution provides a reliable connection to your PC enabling you to quickly jump on calls or easily switch between audio sources.

• Bose ES1 Ceiling Audio Solution

  Bose ES1 Ceiling Audio Solution is a powerful in-ceiling conferencing solution optimized for unified communication platforms like Microsoft Teams. The solution — currently in progress to be Certified for Microsoft Teams — ensures a transparent technology experience, meaning no audio devices are located on the walls or tabletops. Consisting of three Bose products: the ControlSpace EX-440C conferencing signal processor, the EdgeMax EM180 in-ceiling loudspeaker, the PowerSpace P2600A amplifier; and the Sennheiser TeamConnect Ceiling 2 (TCC2) microphone, the solution creates a reliable, modern-looking meeting room of nearly any size.

Cisco designs and sells broad lines of products, provides services, and delivers integrated solutions to develop and connect networks around the world. As a global market leader in our industry, we help our customers connect, digitize, and thrive. Together, we change the way the world works, lives, plays, and learns.

Website
www.cisco.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Crestron builds the technology that builds business: unified communication and collaboration, room scheduling, digital signage, AV over IP, and IoT provisioning and management. Our technology is designed to integrate with existing networks, software, and platforms. Our hardware is enterprise-grade, network secure, and ultimately scalable. Crestron solutions work the way you do, so you can focus on your work and not the technology. Crestron facilitates the flow of content and ideas essential to increasing productivity.

Company Email: [email protected]

Website
www.crestron.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Workspace technology

Products

• Crestron Flex MX150

  The sleek new Crestron Flex MX150 console is all you need to transform any space into a highly-effective meeting and collaboration space – and it connects to the room display with just a single cable. It combines all the must-have features people need, with the fast, secure cloud provisioning and management required by technology managers. Crestron Flex MX150 offers the unique flexibility to run native Microsoft Teams® or Zoom Rooms™ software, while still allowing BYOD mode. Thus, for organizations, it delivers the familiar Teams or Zoom experience to employees, while still providing the ability to connect to laptops for other meetings.

• Crestron Flex MM130

  The latest addition to the Crestron Flex ecosystem of intelligent workplace technology, the new Crestron Flex MM130 answers the growing need for a compact, simple-to-use and deploy UC and collaboration solution for small meeting and huddle spaces. It delivers a native Microsoft Teams® or Zoom Rooms® software experience in a sleek, enterprise-grade tabletop console, sized perfectly to maximize workspace on smaller tables. It integrates one-touch-to-join, high-performance audio and video, plus room control via the intuitive 7" touch screen interface. And, like all Crestron Flex products, it offers fast, secure cloud provisioning and management via the Crestron XiO Cloud™ platform.

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming. The establishment of EPOS follows the demerge of Sennheiser Communications – the joint venture between Sennheiser Electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. Headquartered in Copenhagen, EPOS is part of Demant, a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

Company Email: [email protected]

Website
www.eposaudio.com/en/dk

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications
• Workspace technology

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work.

Company Email: [email protected]

Website
www.newline-interactive.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Workspace technology

Products

• Newline IP Series

  The latest wave in technology brings you more effective with stronger network security. The IP Series brings you better, secure meetings in an all-in-one package. Never worry again about your system being vulnerable. Get right to work with a Linux-based operating system that keeps root access to your network out of reach while staying easy for anyone to use. Navigate to what you need with ease, on an vivid, commercial-grade screen that feels as natural as writing on paper. Advanced touch technology and a capacitive touch system makes interacting with the display more seamless than ever. Connect your team to the world without compromising sensitive information.

• NT Series

  The NT Series is a non-touch display that brings your presentations to life in vivid Ultra-High Definition (4K) resolution. Focus on just the tools you need to succeed in your organization without paying more for features you won’t use. Wirelessly cast to the screen from any mobile device, tablet, desktop, or laptop. Whether you use Windows, Mac, or Chrome, the NT Series lets you share your screen through a wireless connection or through the multiple I/O ports built into the panel. Access your files on your preferred Cloud storage system right on the display. Rediscover the simplicity of real innovation with the new NT Series.

• New X Series

  Take your collaboration to the next level with our reinvented award-winning X Series. A Linux-based OS that keeps your touch display and your network secure, and your ideas safe. With a sleeker design, and integrated 4K camera and noise-cancelling microphone, the new X Series connects you to the world. Write over anything on the screen. Connect wirelessly to the display to share your screen or access your Cloud storage and save files directly there. Enhance meetings on a display that is fast to load and makes getting to work more efficient. Use the UC software of your choice to stay in touch with remote teams.

• RS+ Series

  Bring your campus to life with the RS+ Series. With interactive flat panels, classrooms, lecture halls, and labs become more interactive by actively engaging students. Prepare students for life after academia with the RS+ Series, which leads the industry in brightness, clarity, and innovation. Object recognition technology recognizes when you are using a stylus or your finger, and switches between annotation modes based on how you are interacting with the display. Wirelessly cast to the display or access documents saved in Cloud storage, all with a seamless and easy to navigate user interface that requires no training to use. The RS+ Series gives you the freedom to empower your campus.

PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring small businesses and large enterprises around the world easy-to-use and effective collaboration and communication solutions. Today’s business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team synergy and interaction. GlobalMeet, our portfolio of purpose-built applications is designed to meet the collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting.

Company Email: [email protected]

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• GlobalMeet (UC)

  GlobalMeet, our new generation of unified communications as a service provides a complete enterprise-grade, mobile-enabled, cloud-native communications service, including a cloud-based phone system, text messaging, chat, HD video and online collaboration. With over 160 points of presence and robust collaboration tools, GlobalMeet makes communication easy at any location. With GlobalMeet, you can revolutionize the way you work and truly live your best work life.

• GlobalMeet Collaboration

  GlobalMeet Collaboration is a feature-rich video conferencing solution that delivers a superior collaboration experience. Users have instant, one-click access to their own simple and intuitive meeting room on any device, anywhere, anytime. Attendees can join using the device of their choice and experience quality audio, video, web and screen sharing capabilities. Backed by 24/7 multimodal support capability, GlobalMeet Collaboration is an ideal fit for team meetings, customer presentations, training sessions and other everyday collaboration needs.

• GlobalMeet Webcast

  GlobalMeet Webcast, formerly Talkpoint, is the global standard for live webcasting and video streaming for enterprise and Fortune™ 500 companies. The cloud-based SaaS webcast platform provides businesses with an easy-to-use, secure and scalable environment to produce high-profile, engaging webcasts for thousands of attendees worldwide. Take the stress out of your webcasts with our flexible event delivery that scales from self-service to fully managed support. Whether your need is for a global town hall, an investor meeting or a high-profile marketing or training event, GlobalMeet Webcast is built to transform your online event experience.

• GlobalMeet Operator Assisted

  Reach participants anywhere in the world with GlobalMeet Operator Assisted using our secure audio network. Your clients, investors and board members expect a hassle-free conference calling experience, so let our professional operators manage your important events and avoid the delays, disconnects and other persistent problems of typical conference calls.

• GlobalMeet Hosted PBX

  GlobalMeet offers a cloud phone system that helps improve communication with quality, web-based enterprise voice supported on both traditional phones and mobile devices. Our cloud phone system with high-definition audio makes it easy to talk to and hear people all over the world.

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.

Company Email: [email protected]

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)

Products

• CCT ContactPro

  ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full media control. ContactPro is a flexible, modular and customizable client-server solution for contact centers of today and tomorrow.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Vision Point Systems Software Engineering Services serves businesses with unique software challenges. Our process-driven project management is suited for pharmaceutical and other highly regulated industries.

Company Email: [email protected]

Website
www.visionpointsystems.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Amazon Chime

  Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Voice Connector

  Amazon Chime Voice Connector delivers a pay-as-you-go SIP trunking service that enables companies to make and/or receive secure and inexpensive phone calls with their phone systems. Voice Connector is a low-cost alternative to service provider SIP trunks or Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs). Customers have the option to enable inbound calling, outbound calling, or both.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

AT&T works with companies to improve the way they collaborate and drive tangible business outcomes in the process. Our focus is on helping companies use voice, collaboration, and contact center technology to fix business issues, take cost out of their business, and drive customer satisfaction. AT&T also provides SD-WAN solutions that can improve your network's agility, provide centralized control, and maximize application performance.

Company Email: [email protected]

Website
www.business.att.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and aligns activities and resources with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Company Email: [email protected]

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Calabrio is the customer experience intelligence company empowering organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

CallMiner empowers organizations of any size to extract and act on intelligence from customer interactions and feedback, including live and recorded calls, chat, email, social platforms and surveys, for improving customer experience, sales, marketing, compliance, and agent and customer engagement center performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years, CallMiner was named a leader in the industry analyst report Forrester New Wave: AI-Fueled Speech Analytics Solutions. . www.callminer.com.

Company Email: [email protected]

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Analyze

  Eureka Analyze is a cloud-based customer engagement analytics solution that leverages AI and machine learning to deliver intelligence-at-scale from the voice of your customers and to foster a culture of data driven optimization and compliance

• Alert

  Eureka Alert takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action.

• Coach

  Eureka Coach encourages a culture of performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement

• Visualize

  Eureka Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight and drive change. With a customizable dashboard within Analyze, easily create your visual narrative for all audiences in and beyond the contact center.

• Redact

  Eureka Redact is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.

Company Email: [email protected]

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)

Products

• CCT ContactPro

  ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full media control. ContactPro is a flexible, modular and customizable client-server solution for contact centers of today and tomorrow.

CenturyLink (NYSE: CTL) is a technology leader delivering edge computing, hybrid-cloud connectivity, adaptive networking and network-embedded security solutions to customers around the world. We are dedicated to empowering people through technology, delivering an exceptional customer experience to ensure people make the most of their digital life and business. Learn more at https://www.centurylink.com/business/voice.html

Company Email: [email protected]

Website
www.centurylink.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• UC&C

  We empower solutions from both the premise and the cloud to drive connectivity, collaboration and communication. We connect, partner and build Voice and UC&C solutions to empower productivity and customer experience.

• CenturyLink Engage®

  CenturyLink Engage is a nationwide cloud communications solution that provides an end-to-end digital experience. Small to medium businesses can shift upfront investment in premises-based PBX equipment to a lower monthly cost-per-user model and buy only the services needed without ongoing license fees. Customers can choose from: Calling, Team (calling, audio/video conferencing plus IM and file sharing) and Call Center. Customers can buy CenturyLink Engage "over-the-top" using their existing internet connectivity, or they can optimize the experience with CenturyLink Internet service. A softphone app for PCs, tablets and smartphones is included to make better collaboration possible from virtually anywhere, any time.

• Contact Center Solutions

  CenturyLink combines key Contact Center network based applications, a robust hosted ACD/IVR/omnichannel platform, an array of premise-based Contact Center offerings, and an expert team of Contact Center consultants to offer a holistic Contact Center solution that can improve customer interactions and drive efficiency for Contact Centers of all shapes and sizes.

• Voice Complete

  CenturyLink Voice Complete delivers a comprehensive, multi-continent communications solution that simplifies how enterprises share calling resources using a single platform, feature set, contract, pricing and standard SLAs. Voice Complete enables you to easily connect locations using either SIP or TDM. The solution provides resiliency, improved call quality and the freedom to select the UC&C solution of your choice, enhancing customers’ experience and increase workforce productivity.

Cisco designs and sells broad lines of products, provides services, and delivers integrated solutions to develop and connect networks around the world. As a global market leader in our industry, we help our customers connect, digitize, and thrive. Together, we change the way the world works, lives, plays, and learns.

Website
www.cisco.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.

Company Email: [email protected]

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)
• Unified Communications

Products

• Gain Chat™

  Gain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications.

• eGain CallTrack™

  eGain CallTrack™ is a dynamic case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain, the industry’s top-rated customer engagement software suite, which helps businesses transform their traditional call centers into multichannel customer engagement hubs. eGain CallTrack will enable you to provide consistently effective interactions across social, web, contact center, and mobile channels. The result? Healthy, profitable, and long-lasting relationships with your customers!

• eGain Virtual Assistant™

  eGain Virtual Assistant™ is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. The Industry’s most intelligent and robust chatbot, eGain Virtual Assistant not only understands the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement.

• eGain Cobrowse™

  eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. It allows agents to provide high-value, collaborative, realtime service.

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming. The establishment of EPOS follows the demerge of Sennheiser Communications – the joint venture between Sennheiser Electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. Headquartered in Copenhagen, EPOS is part of Demant, a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

Company Email: [email protected]

Website
www.eposaudio.com/en/dk

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications
• Workspace technology

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect: - A Complete Set of Integrated Capabilities - Leverage Extensive Cloud Expertise - Benefit from a Secure, Reliable, and Scalable Contact Center - Access an Extensive Ecosystem of Partners - Gain a Trusted Partner

Company Email: [email protected]

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Text-based Messaging (email, IM)

Products

• Inbound/Outbound/Blended Calling

  Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration. Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations by leveraging Five9 options for automatic dialing modes. Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing, bringing the two together as a unified system.

• Omnichannel

  Five9 Omnichannel enables agents to move seamlessly between web, video, live chat, email, social media, and voice calls all while maintaining the customer journey context — giving your customers a better experience.

• Workforce Optimization

  Five9 workforce Optimization (WFO), powered by industry-leading vendors integrates WFO directly into the Five9 service. This powerful all in one solution provides you with the tools you need for Workforce Management (WFM), Quality Management (QM), Performance Management, and Gamification to keep your agents engaged and your contact center running efficiently.

• Reporting and Analytics

  Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. Use real-time performance metrics to monitor the contact center, manage agents and queues, and respond quickly to changing conditions.

• Integration

  Powerful integration tools from Five9 help you get the most from all of your applications and systems. Five9 allows you to leverage your existing systems using cloud APIs, web connectors and pre-built CRM connectors. You've made an investment in these applications — we help you protect it.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Service Cloud, the world’s #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel — whether it’s messaging, communities, chat, phone, in-person, or IoT signals — Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, trusted, and inclusive.

Website
www.salesforce.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Service Cloud Voice

  Service Cloud Voice, we’re delivering a new solution for contact centers that brings together voice conversations, digital channels and CRM data in real-time for both the agent and supervisor. Voice transcription empowers agents and supervisors to view call and CRM data side-by-side, and Einstein AI can serve up the right knowledge articles and recommended next steps for agents during calls. By offering telephony natively inside of Salesforce, Service Cloud Voice enables easy setup of omni-channel routing capabilities for phone alongside other communication channels to help organizations deliver great service, regardless of call volume.

• Mulesoft, a Salesforce company

  MuleSoft’s mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data and devices. With its API-led approach to connectivity, MuleSoft’s market-leading Anypoint Platform™ empowers thousands of organizations to build application networks. By unlocking data across the enterprise with application networks, organizations can easily deliver new revenue channels, increase operational efficiency and create differentiated customer experiences. For more information, visit https://www.mulesoft.com.

• Einstein for Service

  Einstein for Service makes it easy for companies to automate common customer questions, assist agents with more complex work by making recommendations, deliver time-saving productivity tools, optimize service operations to cross-sell/upsell and with data insights that allow them to take action.

• Digital Engagement

  Digital Engagement allows every company to have personalized one-to-one conversations with customers on the channels they prefer. From messaging apps — including SMS, Facebook Messenger, WeChat, and WhatsApp — to web chat and social channels — including Twitter, Facebook, Instagram, and YouTube — companies are able to provide consistent service across channels, and do so more efficiently with automation such as chatbots. Because Digital Engagement is native to the Salesforce Platform, your agents will have a 360-degree view of every customer, on every channel, with no more screen switching.

ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for more than 6,200 enterprise customers worldwide, including approximately 80% of the Fortune 500.

Company Email: [email protected]

Website
www.servicenow.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• ServiceNow Customer Service Management

  Solve your customers’ problems with ServiceNow® Customer Service Management. Bring front, middle, and back offices together for resolving issues permanently by breaking down silos and automating processes across teams using digital workflows. Proactively address customer issues to prevent downtime by monitoring the health of customers’ products and services to identify potential issues. Instantly handle common customer requests with automated solutions that increase the use of self-service. You benefit from increased customer satisfaction, lower costs, and greater service capacity.

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo a www.talkdesk.com.

Company Email: [email protected]

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Talkdesk Contact Center Software

  Enterprise-class contact center capability, consumer app simplicity,

• Workforce Engagement Management

  Track and improve agent engagement and productivity to create a better experience for agents and customers.

• Agent Assist

  Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.

• Mobile Agent

  With Mobile Agent you can engage with customers any time, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk.

• Hybrid Cloud

  Combining the best of what private and public clouds have to offer, Talkdesk Hybrid Cloud provides a private cloud tailored to your specific needs, blended with the innovative globally managed Talkdesk platform and its powerful public cloud capabilities.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company Email: [email protected]

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Security
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Video: Cloud-based Services

Vision Point Systems Software Engineering Services serves businesses with unique software challenges. Our process-driven project management is suited for pharmaceutical and other highly regulated industries.

Company Email: [email protected]

Website
www.visionpointsystems.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

XMedius is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud communications solutions enable businesses to benefit from secure and unified communication, as well as to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. Based in Montreal (Canada), with offices in Seattle (USA) and Paris (France), the company serves businesses, enterprises and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.

Company Email: [email protected]

Website
www.xmedius.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Voicemail/Unified Messaging

Products

• XM Connect

  Enterprise-class Unified Communications platform delivering secure voicemail, unified messaging, mobility, personal assistant, call center, fax and notification. Its industry-leading UC interoperability enables organizations to maximize their PBX and email investments by providing seamless integration into multi-vendor environments. XM Connect, deployed on-premises or in the cloud, delivers mission-critical applications to meet the ever-changing demands associated with cloud, mobility and security.

• XM Fax

  Fax over IP (FoIP) software or cloud solution that replaces the need for traditional fax machines, as well as the dedicated lines, paper, ink, and maintenance associated with them. It improves productivity for organizations by allowing users to send and receive sensitive data directly from their PCs, laptops, mobile devices, and multifunction printers (MFPs) from anywhere, at any time. It is available in on-premises, Hybrid and cloud deployments.

• XM SendSecure

  Collaborative file exchange platform available in the Cloud and On-Premises. It allows users to upload text, audio, or video files of up to 5 Terabytes in size into an ephemeral SafeBox where file transfers take place. Files are automatically scanned with antivirus software and two- factor authentication and double encryption ensure the highest level of data protection in transit to recipients. Receiving files doesn’t require a user account, but recipients are authenticated via a one-time code received via an SMS, an automated voice call or an email. Once the SafeBox is closed, it automatically generates a signed audit record.

• XM TeamQ

  Call Center solution supporting up to 50 teams and 250 agents with no CTI connection required on the phone system. Bridging the gap between bare-bones hunt groups and expensive full contact centers, XM TeamQ is designed for small teams. XM TeamQ integrates with all major phones systems, delivering Automatic Call Distribution (ACD), Uniform Call Distribution (UCD), agent desktop control, supervisor interface, call recording, reports and more.

Bandwidth provides SIP, 911, and messaging for cloud platforms. We’re a Tier-1 voice carrier with our own nationwide network, and our entire platform is wrapped in software. This powerful combination gives our enterprise customers the ability to automate and modernize their underlying telephony services, while easing common migration pains. Product owners and developers can also embed Bandwidth’s VoIP, messaging, and 911 services directly via our flexible APIs. With 20+ years of industry experience, our award-winning support teams help Fortune 1,000 businesses like yours solve complex communications problems every day.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• NEW! Bandwidth Duet for Microsoft Teams

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Enterprise Cloud—BYOC Solutions for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Zoom, Genesys, Amazon Connect, and more.

• Communications APIs—Voice, Messaging, 2FA, WebRTC & Emergency Calling

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access—Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our 48-state CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive coverage in the US and Canada, with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help simplify your business, with automated phone number ordering, porting, 911 location management, and messaging enablement.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring small businesses and large enterprises around the world easy-to-use and effective collaboration and communication solutions. Today’s business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team synergy and interaction. GlobalMeet, our portfolio of purpose-built applications is designed to meet the collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting.

Company Email: [email protected]

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• GlobalMeet (UC)

  GlobalMeet, our new generation of unified communications as a service provides a complete enterprise-grade, mobile-enabled, cloud-native communications service, including a cloud-based phone system, text messaging, chat, HD video and online collaboration. With over 160 points of presence and robust collaboration tools, GlobalMeet makes communication easy at any location. With GlobalMeet, you can revolutionize the way you work and truly live your best work life.

• GlobalMeet Collaboration

  GlobalMeet Collaboration is a feature-rich video conferencing solution that delivers a superior collaboration experience. Users have instant, one-click access to their own simple and intuitive meeting room on any device, anywhere, anytime. Attendees can join using the device of their choice and experience quality audio, video, web and screen sharing capabilities. Backed by 24/7 multimodal support capability, GlobalMeet Collaboration is an ideal fit for team meetings, customer presentations, training sessions and other everyday collaboration needs.

• GlobalMeet Webcast

  GlobalMeet Webcast, formerly Talkpoint, is the global standard for live webcasting and video streaming for enterprise and Fortune™ 500 companies. The cloud-based SaaS webcast platform provides businesses with an easy-to-use, secure and scalable environment to produce high-profile, engaging webcasts for thousands of attendees worldwide. Take the stress out of your webcasts with our flexible event delivery that scales from self-service to fully managed support. Whether your need is for a global town hall, an investor meeting or a high-profile marketing or training event, GlobalMeet Webcast is built to transform your online event experience.

• GlobalMeet Operator Assisted

  Reach participants anywhere in the world with GlobalMeet Operator Assisted using our secure audio network. Your clients, investors and board members expect a hassle-free conference calling experience, so let our professional operators manage your important events and avoid the delays, disconnects and other persistent problems of typical conference calls.

• GlobalMeet Hosted PBX

  GlobalMeet offers a cloud phone system that helps improve communication with quality, web-based enterprise voice supported on both traditional phones and mobile devices. Our cloud phone system with high-definition audio makes it easy to talk to and hear people all over the world.

Avocor, the world's fastest-growing display company, is a leader in creating interactive displays that enable companies and classrooms of all sizes to communicate and collaborate more effectively. Avocor works closely with UC leaders, including Zoom, Microsoft, Lenovo, Logitech, Intel and Crestron to create superior, seamless solutions for teams to collaborate, create, communicate and simply be more effective and get more done.

Company Email: [email protected]

Website
www.avocor.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Text-based Messaging (email, IM)

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• TruReach Certify

  TruReach Certify is a market-leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally. As a trusted partner to the communications industry, iconectiv is working with major stakeholders and organizations all over the world to address illegal robocalling and caller ID spoofing. TruReach Certify is already deployed in the United States as the Policy Administration for the nation’s Calling Number Verification Service, which is based on the SHAKEN (Signature-based Handling of Asserted information using toKENs) framework.

• TruOps - Common Language and Telecom Routing Administration (TRA)

  Service providers are expected to route, rate and bill for billions of calls and messages accurately. At the same time, you are under constant pressure to maximize efficiencies and improve network planning, with less time and resources. In order to achieve these objectives, you need efficient access to reliable, scalable and proven systems and processes. TruOps Common Language simplifies data information maintenance and streamlines capacity management with a centralized SaaS data management and information service. TruOps TRA improves network planning, decreases operational costs and prevents revenue loss with this SaaS for call routing, rating, billing and network maintenance.

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work.

Company Email: [email protected]

Website
www.newline-interactive.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Workspace technology

Products

• Newline IP Series

  The latest wave in technology brings you more effective with stronger network security. The IP Series brings you better, secure meetings in an all-in-one package. Never worry again about your system being vulnerable. Get right to work with a Linux-based operating system that keeps root access to your network out of reach while staying easy for anyone to use. Navigate to what you need with ease, on an vivid, commercial-grade screen that feels as natural as writing on paper. Advanced touch technology and a capacitive touch system makes interacting with the display more seamless than ever. Connect your team to the world without compromising sensitive information.

• NT Series

  The NT Series is a non-touch display that brings your presentations to life in vivid Ultra-High Definition (4K) resolution. Focus on just the tools you need to succeed in your organization without paying more for features you won’t use. Wirelessly cast to the screen from any mobile device, tablet, desktop, or laptop. Whether you use Windows, Mac, or Chrome, the NT Series lets you share your screen through a wireless connection or through the multiple I/O ports built into the panel. Access your files on your preferred Cloud storage system right on the display. Rediscover the simplicity of real innovation with the new NT Series.

• New X Series

  Take your collaboration to the next level with our reinvented award-winning X Series. A Linux-based OS that keeps your touch display and your network secure, and your ideas safe. With a sleeker design, and integrated 4K camera and noise-cancelling microphone, the new X Series connects you to the world. Write over anything on the screen. Connect wirelessly to the display to share your screen or access your Cloud storage and save files directly there. Enhance meetings on a display that is fast to load and makes getting to work more efficient. Use the UC software of your choice to stay in touch with remote teams.

• RS+ Series

  Bring your campus to life with the RS+ Series. With interactive flat panels, classrooms, lecture halls, and labs become more interactive by actively engaging students. Prepare students for life after academia with the RS+ Series, which leads the industry in brightness, clarity, and innovation. Object recognition technology recognizes when you are using a stylus or your finger, and switches between annotation modes based on how you are interacting with the display. Wirelessly cast to the display or access documents saved in Cloud storage, all with a seamless and easy to navigate user interface that requires no training to use. The RS+ Series gives you the freedom to empower your campus.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company Email: [email protected]

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Security
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Video: Cloud-based Services

AT&T works with companies to improve the way they collaborate and drive tangible business outcomes in the process. Our focus is on helping companies use voice, collaboration, and contact center technology to fix business issues, take cost out of their business, and drive customer satisfaction. AT&T also provides SD-WAN solutions that can improve your network's agility, provide centralized control, and maximize application performance.

Company Email: [email protected]

Website
www.business.att.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps

Bandwidth provides SIP, 911, and messaging for cloud platforms. We’re a Tier-1 voice carrier with our own nationwide network, and our entire platform is wrapped in software. This powerful combination gives our enterprise customers the ability to automate and modernize their underlying telephony services, while easing common migration pains. Product owners and developers can also embed Bandwidth’s VoIP, messaging, and 911 services directly via our flexible APIs. With 20+ years of industry experience, our award-winning support teams help Fortune 1,000 businesses like yours solve complex communications problems every day.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• NEW! Bandwidth Duet for Microsoft Teams

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Enterprise Cloud—BYOC Solutions for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Zoom, Genesys, Amazon Connect, and more.

• Communications APIs—Voice, Messaging, 2FA, WebRTC & Emergency Calling

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access—Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our 48-state CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive coverage in the US and Canada, with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help simplify your business, with automated phone number ordering, porting, 911 location management, and messaging enablement.

CenturyLink (NYSE: CTL) is a technology leader delivering edge computing, hybrid-cloud connectivity, adaptive networking and network-embedded security solutions to customers around the world. We are dedicated to empowering people through technology, delivering an exceptional customer experience to ensure people make the most of their digital life and business. Learn more at https://www.centurylink.com/business/voice.html

Company Email: [email protected]

Website
www.centurylink.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• UC&C

  We empower solutions from both the premise and the cloud to drive connectivity, collaboration and communication. We connect, partner and build Voice and UC&C solutions to empower productivity and customer experience.

• CenturyLink Engage®

  CenturyLink Engage is a nationwide cloud communications solution that provides an end-to-end digital experience. Small to medium businesses can shift upfront investment in premises-based PBX equipment to a lower monthly cost-per-user model and buy only the services needed without ongoing license fees. Customers can choose from: Calling, Team (calling, audio/video conferencing plus IM and file sharing) and Call Center. Customers can buy CenturyLink Engage "over-the-top" using their existing internet connectivity, or they can optimize the experience with CenturyLink Internet service. A softphone app for PCs, tablets and smartphones is included to make better collaboration possible from virtually anywhere, any time.

• Contact Center Solutions

  CenturyLink combines key Contact Center network based applications, a robust hosted ACD/IVR/omnichannel platform, an array of premise-based Contact Center offerings, and an expert team of Contact Center consultants to offer a holistic Contact Center solution that can improve customer interactions and drive efficiency for Contact Centers of all shapes and sizes.

• Voice Complete

  CenturyLink Voice Complete delivers a comprehensive, multi-continent communications solution that simplifies how enterprises share calling resources using a single platform, feature set, contract, pricing and standard SLAs. Voice Complete enables you to easily connect locations using either SIP or TDM. The solution provides resiliency, improved call quality and the freedom to select the UC&C solution of your choice, enhancing customers’ experience and increase workforce productivity.

Cisco designs and sells broad lines of products, provides services, and delivers integrated solutions to develop and connect networks around the world. As a global market leader in our industry, we help our customers connect, digitize, and thrive. Together, we change the way the world works, lives, plays, and learns.

Website
www.cisco.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Text-based Messaging (email, IM)

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• TruReach Certify

  TruReach Certify is a market-leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally. As a trusted partner to the communications industry, iconectiv is working with major stakeholders and organizations all over the world to address illegal robocalling and caller ID spoofing. TruReach Certify is already deployed in the United States as the Policy Administration for the nation’s Calling Number Verification Service, which is based on the SHAKEN (Signature-based Handling of Asserted information using toKENs) framework.

• TruOps - Common Language and Telecom Routing Administration (TRA)

  Service providers are expected to route, rate and bill for billions of calls and messages accurately. At the same time, you are under constant pressure to maximize efficiencies and improve network planning, with less time and resources. In order to achieve these objectives, you need efficient access to reliable, scalable and proven systems and processes. TruOps Common Language simplifies data information maintenance and streamlines capacity management with a centralized SaaS data management and information service. TruOps TRA improves network planning, decreases operational costs and prevents revenue loss with this SaaS for call routing, rating, billing and network maintenance.

PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring small businesses and large enterprises around the world easy-to-use and effective collaboration and communication solutions. Today’s business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team synergy and interaction. GlobalMeet, our portfolio of purpose-built applications is designed to meet the collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting.

Company Email: [email protected]

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• GlobalMeet (UC)

  GlobalMeet, our new generation of unified communications as a service provides a complete enterprise-grade, mobile-enabled, cloud-native communications service, including a cloud-based phone system, text messaging, chat, HD video and online collaboration. With over 160 points of presence and robust collaboration tools, GlobalMeet makes communication easy at any location. With GlobalMeet, you can revolutionize the way you work and truly live your best work life.

• GlobalMeet Collaboration

  GlobalMeet Collaboration is a feature-rich video conferencing solution that delivers a superior collaboration experience. Users have instant, one-click access to their own simple and intuitive meeting room on any device, anywhere, anytime. Attendees can join using the device of their choice and experience quality audio, video, web and screen sharing capabilities. Backed by 24/7 multimodal support capability, GlobalMeet Collaboration is an ideal fit for team meetings, customer presentations, training sessions and other everyday collaboration needs.

• GlobalMeet Webcast

  GlobalMeet Webcast, formerly Talkpoint, is the global standard for live webcasting and video streaming for enterprise and Fortune™ 500 companies. The cloud-based SaaS webcast platform provides businesses with an easy-to-use, secure and scalable environment to produce high-profile, engaging webcasts for thousands of attendees worldwide. Take the stress out of your webcasts with our flexible event delivery that scales from self-service to fully managed support. Whether your need is for a global town hall, an investor meeting or a high-profile marketing or training event, GlobalMeet Webcast is built to transform your online event experience.

• GlobalMeet Operator Assisted

  Reach participants anywhere in the world with GlobalMeet Operator Assisted using our secure audio network. Your clients, investors and board members expect a hassle-free conference calling experience, so let our professional operators manage your important events and avoid the delays, disconnects and other persistent problems of typical conference calls.

• GlobalMeet Hosted PBX

  GlobalMeet offers a cloud phone system that helps improve communication with quality, web-based enterprise voice supported on both traditional phones and mobile devices. Our cloud phone system with high-definition audio makes it easy to talk to and hear people all over the world.

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo a www.talkdesk.com.

Company Email: [email protected]

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Talkdesk Contact Center Software

  Enterprise-class contact center capability, consumer app simplicity,

• Workforce Engagement Management

  Track and improve agent engagement and productivity to create a better experience for agents and customers.

• Agent Assist

  Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.

• Mobile Agent

  With Mobile Agent you can engage with customers any time, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk.

• Hybrid Cloud

  Combining the best of what private and public clouds have to offer, Talkdesk Hybrid Cloud provides a private cloud tailored to your specific needs, blended with the innovative globally managed Talkdesk platform and its powerful public cloud capabilities.

Today, the office comes to you, not the other way around. Collaboration services help employees work together on different ends of the buildingâÂÂor the world. Web conferencing tools make remote teams feel like theyâÂÂre right at the table with you. But these business communications tools are only as good as the network they run on. If yours is outdated or canâÂÂt handle the traffic, your experienceâÂÂand your businessâÂÂcan fall behind. With our business communications solutions, youâÂÂll have the technologies and services you need to help employees and partners communicate and collaborate more effectively.

Website
enterprise.verizon.com/products/business-communications

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Unified Communications

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming. The establishment of EPOS follows the demerge of Sennheiser Communications – the joint venture between Sennheiser Electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. Headquartered in Copenhagen, EPOS is part of Demant, a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

Company Email: [email protected]

Website
www.eposaudio.com/en/dk

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications
• Workspace technology

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect: - A Complete Set of Integrated Capabilities - Leverage Extensive Cloud Expertise - Benefit from a Secure, Reliable, and Scalable Contact Center - Access an Extensive Ecosystem of Partners - Gain a Trusted Partner

Company Email: [email protected]

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Text-based Messaging (email, IM)

Products

• Inbound/Outbound/Blended Calling

  Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration. Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations by leveraging Five9 options for automatic dialing modes. Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing, bringing the two together as a unified system.

• Omnichannel

  Five9 Omnichannel enables agents to move seamlessly between web, video, live chat, email, social media, and voice calls all while maintaining the customer journey context — giving your customers a better experience.

• Workforce Optimization

  Five9 workforce Optimization (WFO), powered by industry-leading vendors integrates WFO directly into the Five9 service. This powerful all in one solution provides you with the tools you need for Workforce Management (WFM), Quality Management (QM), Performance Management, and Gamification to keep your agents engaged and your contact center running efficiently.

• Reporting and Analytics

  Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. Use real-time performance metrics to monitor the contact center, manage agents and queues, and respond quickly to changing conditions.

• Integration

  Powerful integration tools from Five9 help you get the most from all of your applications and systems. Five9 allows you to leverage your existing systems using cloud APIs, web connectors and pre-built CRM connectors. You've made an investment in these applications — we help you protect it.

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Text-based Messaging (email, IM)

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• TruReach Certify

  TruReach Certify is a market-leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally. As a trusted partner to the communications industry, iconectiv is working with major stakeholders and organizations all over the world to address illegal robocalling and caller ID spoofing. TruReach Certify is already deployed in the United States as the Policy Administration for the nation’s Calling Number Verification Service, which is based on the SHAKEN (Signature-based Handling of Asserted information using toKENs) framework.

• TruOps - Common Language and Telecom Routing Administration (TRA)

  Service providers are expected to route, rate and bill for billions of calls and messages accurately. At the same time, you are under constant pressure to maximize efficiencies and improve network planning, with less time and resources. In order to achieve these objectives, you need efficient access to reliable, scalable and proven systems and processes. TruOps Common Language simplifies data information maintenance and streamlines capacity management with a centralized SaaS data management and information service. TruOps TRA improves network planning, decreases operational costs and prevents revenue loss with this SaaS for call routing, rating, billing and network maintenance.

Smarsh is the recognized global leader in electronic communications archiving solutions for regulated organizations. The Smarsh Connected Suite provides innovative capture, archiving, e-discovery, and supervision solutions across the industry’s widest breadth of communication channels.

Smarsh provides its global client base with compliance built on confidence. Customers span the top banks in North America and Europe, along with leading brokerage firms, insurers, and registered investment advisors. Smarsh also enables federal and state government agencies to meet their public records and e-discovery requirements. For more information, visit www.smarsh.com.

Website
www.smarsh.com

Social Networks

Products/Services Offered

• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps

Today, the office comes to you, not the other way around. Collaboration services help employees work together on different ends of the buildingâÂÂor the world. Web conferencing tools make remote teams feel like theyâÂÂre right at the table with you. But these business communications tools are only as good as the network they run on. If yours is outdated or canâÂÂt handle the traffic, your experienceâÂÂand your businessâÂÂcan fall behind. With our business communications solutions, youâÂÂll have the technologies and services you need to help employees and partners communicate and collaborate more effectively.

Website
enterprise.verizon.com/products/business-communications

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Unified Communications

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Text-based Messaging (email, IM)

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• TruReach Certify

  TruReach Certify is a market-leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally. As a trusted partner to the communications industry, iconectiv is working with major stakeholders and organizations all over the world to address illegal robocalling and caller ID spoofing. TruReach Certify is already deployed in the United States as the Policy Administration for the nation’s Calling Number Verification Service, which is based on the SHAKEN (Signature-based Handling of Asserted information using toKENs) framework.

• TruOps - Common Language and Telecom Routing Administration (TRA)

  Service providers are expected to route, rate and bill for billions of calls and messages accurately. At the same time, you are under constant pressure to maximize efficiencies and improve network planning, with less time and resources. In order to achieve these objectives, you need efficient access to reliable, scalable and proven systems and processes. TruOps Common Language simplifies data information maintenance and streamlines capacity management with a centralized SaaS data management and information service. TruOps TRA improves network planning, decreases operational costs and prevents revenue loss with this SaaS for call routing, rating, billing and network maintenance.

Today, the office comes to you, not the other way around. Collaboration services help employees work together on different ends of the buildingâÂÂor the world. Web conferencing tools make remote teams feel like theyâÂÂre right at the table with you. But these business communications tools are only as good as the network they run on. If yours is outdated or canâÂÂt handle the traffic, your experienceâÂÂand your businessâÂÂcan fall behind. With our business communications solutions, youâÂÂll have the technologies and services you need to help employees and partners communicate and collaborate more effectively.

Website
enterprise.verizon.com/products/business-communications

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Unified Communications

AT&T works with companies to improve the way they collaborate and drive tangible business outcomes in the process. Our focus is on helping companies use voice, collaboration, and contact center technology to fix business issues, take cost out of their business, and drive customer satisfaction. AT&T also provides SD-WAN solutions that can improve your network's agility, provide centralized control, and maximize application performance.

Company Email: [email protected]

Website
www.business.att.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps

Bandwidth provides SIP, 911, and messaging for cloud platforms. We’re a Tier-1 voice carrier with our own nationwide network, and our entire platform is wrapped in software. This powerful combination gives our enterprise customers the ability to automate and modernize their underlying telephony services, while easing common migration pains. Product owners and developers can also embed Bandwidth’s VoIP, messaging, and 911 services directly via our flexible APIs. With 20+ years of industry experience, our award-winning support teams help Fortune 1,000 businesses like yours solve complex communications problems every day.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• NEW! Bandwidth Duet for Microsoft Teams

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Enterprise Cloud—BYOC Solutions for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Zoom, Genesys, Amazon Connect, and more.

• Communications APIs—Voice, Messaging, 2FA, WebRTC & Emergency Calling

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access—Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our 48-state CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive coverage in the US and Canada, with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help simplify your business, with automated phone number ordering, porting, 911 location management, and messaging enablement.

CenturyLink (NYSE: CTL) is a technology leader delivering edge computing, hybrid-cloud connectivity, adaptive networking and network-embedded security solutions to customers around the world. We are dedicated to empowering people through technology, delivering an exceptional customer experience to ensure people make the most of their digital life and business. Learn more at https://www.centurylink.com/business/voice.html

Company Email: [email protected]

Website
www.centurylink.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• UC&C

  We empower solutions from both the premise and the cloud to drive connectivity, collaboration and communication. We connect, partner and build Voice and UC&C solutions to empower productivity and customer experience.

• CenturyLink Engage®

  CenturyLink Engage is a nationwide cloud communications solution that provides an end-to-end digital experience. Small to medium businesses can shift upfront investment in premises-based PBX equipment to a lower monthly cost-per-user model and buy only the services needed without ongoing license fees. Customers can choose from: Calling, Team (calling, audio/video conferencing plus IM and file sharing) and Call Center. Customers can buy CenturyLink Engage "over-the-top" using their existing internet connectivity, or they can optimize the experience with CenturyLink Internet service. A softphone app for PCs, tablets and smartphones is included to make better collaboration possible from virtually anywhere, any time.

• Contact Center Solutions

  CenturyLink combines key Contact Center network based applications, a robust hosted ACD/IVR/omnichannel platform, an array of premise-based Contact Center offerings, and an expert team of Contact Center consultants to offer a holistic Contact Center solution that can improve customer interactions and drive efficiency for Contact Centers of all shapes and sizes.

• Voice Complete

  CenturyLink Voice Complete delivers a comprehensive, multi-continent communications solution that simplifies how enterprises share calling resources using a single platform, feature set, contract, pricing and standard SLAs. Voice Complete enables you to easily connect locations using either SIP or TDM. The solution provides resiliency, improved call quality and the freedom to select the UC&C solution of your choice, enhancing customers’ experience and increase workforce productivity.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company Email: [email protected]

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Security
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Video: Cloud-based Services

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Text-based Messaging (email, IM)

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• TruReach Certify

  TruReach Certify is a market-leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally. As a trusted partner to the communications industry, iconectiv is working with major stakeholders and organizations all over the world to address illegal robocalling and caller ID spoofing. TruReach Certify is already deployed in the United States as the Policy Administration for the nation’s Calling Number Verification Service, which is based on the SHAKEN (Signature-based Handling of Asserted information using toKENs) framework.

• TruOps - Common Language and Telecom Routing Administration (TRA)

  Service providers are expected to route, rate and bill for billions of calls and messages accurately. At the same time, you are under constant pressure to maximize efficiencies and improve network planning, with less time and resources. In order to achieve these objectives, you need efficient access to reliable, scalable and proven systems and processes. TruOps Common Language simplifies data information maintenance and streamlines capacity management with a centralized SaaS data management and information service. TruOps TRA improves network planning, decreases operational costs and prevents revenue loss with this SaaS for call routing, rating, billing and network maintenance.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company Email: [email protected]

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Security
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Video: Cloud-based Services

Today, the office comes to you, not the other way around. Collaboration services help employees work together on different ends of the buildingâÂÂor the world. Web conferencing tools make remote teams feel like theyâÂÂre right at the table with you. But these business communications tools are only as good as the network they run on. If yours is outdated or canâÂÂt handle the traffic, your experienceâÂÂand your businessâÂÂcan fall behind. With our business communications solutions, youâÂÂll have the technologies and services you need to help employees and partners communicate and collaborate more effectively.

Website
enterprise.verizon.com/products/business-communications

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Unified Communications

XMedius is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud communications solutions enable businesses to benefit from secure and unified communication, as well as to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. Based in Montreal (Canada), with offices in Seattle (USA) and Paris (France), the company serves businesses, enterprises and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.

Company Email: [email protected]

Website
www.xmedius.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Voicemail/Unified Messaging

Products

• XM Connect

  Enterprise-class Unified Communications platform delivering secure voicemail, unified messaging, mobility, personal assistant, call center, fax and notification. Its industry-leading UC interoperability enables organizations to maximize their PBX and email investments by providing seamless integration into multi-vendor environments. XM Connect, deployed on-premises or in the cloud, delivers mission-critical applications to meet the ever-changing demands associated with cloud, mobility and security.

• XM Fax

  Fax over IP (FoIP) software or cloud solution that replaces the need for traditional fax machines, as well as the dedicated lines, paper, ink, and maintenance associated with them. It improves productivity for organizations by allowing users to send and receive sensitive data directly from their PCs, laptops, mobile devices, and multifunction printers (MFPs) from anywhere, at any time. It is available in on-premises, Hybrid and cloud deployments.

• XM SendSecure

  Collaborative file exchange platform available in the Cloud and On-Premises. It allows users to upload text, audio, or video files of up to 5 Terabytes in size into an ephemeral SafeBox where file transfers take place. Files are automatically scanned with antivirus software and two- factor authentication and double encryption ensure the highest level of data protection in transit to recipients. Receiving files doesn’t require a user account, but recipients are authenticated via a one-time code received via an SMS, an automated voice call or an email. Once the SafeBox is closed, it automatically generates a signed audit record.

• XM TeamQ

  Call Center solution supporting up to 50 teams and 250 agents with no CTI connection required on the phone system. Bridging the gap between bare-bones hunt groups and expensive full contact centers, XM TeamQ is designed for small teams. XM TeamQ integrates with all major phones systems, delivering Automatic Call Distribution (ACD), Uniform Call Distribution (UCD), agent desktop control, supervisor interface, call recording, reports and more.

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and aligns activities and resources with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Company Email: [email protected]

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Calabrio is the customer experience intelligence company empowering organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

CallMiner empowers organizations of any size to extract and act on intelligence from customer interactions and feedback, including live and recorded calls, chat, email, social platforms and surveys, for improving customer experience, sales, marketing, compliance, and agent and customer engagement center performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years, CallMiner was named a leader in the industry analyst report Forrester New Wave: AI-Fueled Speech Analytics Solutions. . www.callminer.com.

Company Email: [email protected]

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Analyze

  Eureka Analyze is a cloud-based customer engagement analytics solution that leverages AI and machine learning to deliver intelligence-at-scale from the voice of your customers and to foster a culture of data driven optimization and compliance

• Alert

  Eureka Alert takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action.

• Coach

  Eureka Coach encourages a culture of performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement

• Visualize

  Eureka Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight and drive change. With a customizable dashboard within Analyze, easily create your visual narrative for all audiences in and beyond the contact center.

• Redact

  Eureka Redact is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.

Company Email: [email protected]

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)
• Unified Communications

Products

• Gain Chat™

  Gain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications.

• eGain CallTrack™

  eGain CallTrack™ is a dynamic case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain, the industry’s top-rated customer engagement software suite, which helps businesses transform their traditional call centers into multichannel customer engagement hubs. eGain CallTrack will enable you to provide consistently effective interactions across social, web, contact center, and mobile channels. The result? Healthy, profitable, and long-lasting relationships with your customers!

• eGain Virtual Assistant™

  eGain Virtual Assistant™ is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. The Industry’s most intelligent and robust chatbot, eGain Virtual Assistant not only understands the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement.

• eGain Cobrowse™

  eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. It allows agents to provide high-value, collaborative, realtime service.

XMedius is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud communications solutions enable businesses to benefit from secure and unified communication, as well as to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. Based in Montreal (Canada), with offices in Seattle (USA) and Paris (France), the company serves businesses, enterprises and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.

Company Email: [email protected]

Website
www.xmedius.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Voicemail/Unified Messaging

Products

• XM Connect

  Enterprise-class Unified Communications platform delivering secure voicemail, unified messaging, mobility, personal assistant, call center, fax and notification. Its industry-leading UC interoperability enables organizations to maximize their PBX and email investments by providing seamless integration into multi-vendor environments. XM Connect, deployed on-premises or in the cloud, delivers mission-critical applications to meet the ever-changing demands associated with cloud, mobility and security.

• XM Fax

  Fax over IP (FoIP) software or cloud solution that replaces the need for traditional fax machines, as well as the dedicated lines, paper, ink, and maintenance associated with them. It improves productivity for organizations by allowing users to send and receive sensitive data directly from their PCs, laptops, mobile devices, and multifunction printers (MFPs) from anywhere, at any time. It is available in on-premises, Hybrid and cloud deployments.

• XM SendSecure

  Collaborative file exchange platform available in the Cloud and On-Premises. It allows users to upload text, audio, or video files of up to 5 Terabytes in size into an ephemeral SafeBox where file transfers take place. Files are automatically scanned with antivirus software and two- factor authentication and double encryption ensure the highest level of data protection in transit to recipients. Receiving files doesn’t require a user account, but recipients are authenticated via a one-time code received via an SMS, an automated voice call or an email. Once the SafeBox is closed, it automatically generates a signed audit record.

• XM TeamQ

  Call Center solution supporting up to 50 teams and 250 agents with no CTI connection required on the phone system. Bridging the gap between bare-bones hunt groups and expensive full contact centers, XM TeamQ is designed for small teams. XM TeamQ integrates with all major phones systems, delivering Automatic Call Distribution (ACD), Uniform Call Distribution (UCD), agent desktop control, supervisor interface, call recording, reports and more.

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.

Company Email: [email protected]

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)

Products

• CCT ContactPro

  ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full media control. ContactPro is a flexible, modular and customizable client-server solution for contact centers of today and tomorrow.

Vision Point Systems Software Engineering Services serves businesses with unique software challenges. Our process-driven project management is suited for pharmaceutical and other highly regulated industries.

Company Email: [email protected]

Website
www.visionpointsystems.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Amazon Chime

  Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Voice Connector

  Amazon Chime Voice Connector delivers a pay-as-you-go SIP trunking service that enables companies to make and/or receive secure and inexpensive phone calls with their phone systems. Voice Connector is a low-cost alternative to service provider SIP trunks or Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs). Customers have the option to enable inbound calling, outbound calling, or both.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

AT&T works with companies to improve the way they collaborate and drive tangible business outcomes in the process. Our focus is on helping companies use voice, collaboration, and contact center technology to fix business issues, take cost out of their business, and drive customer satisfaction. AT&T also provides SD-WAN solutions that can improve your network's agility, provide centralized control, and maximize application performance.

Company Email: [email protected]

Website
www.business.att.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps

Cisco designs and sells broad lines of products, provides services, and delivers integrated solutions to develop and connect networks around the world. As a global market leader in our industry, we help our customers connect, digitize, and thrive. Together, we change the way the world works, lives, plays, and learns.

Website
www.cisco.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Crestron builds the technology that builds business: unified communication and collaboration, room scheduling, digital signage, AV over IP, and IoT provisioning and management. Our technology is designed to integrate with existing networks, software, and platforms. Our hardware is enterprise-grade, network secure, and ultimately scalable. Crestron solutions work the way you do, so you can focus on your work and not the technology. Crestron facilitates the flow of content and ideas essential to increasing productivity.

Company Email: [email protected]

Website
www.crestron.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Workspace technology

Products

• Crestron Flex MX150

  The sleek new Crestron Flex MX150 console is all you need to transform any space into a highly-effective meeting and collaboration space – and it connects to the room display with just a single cable. It combines all the must-have features people need, with the fast, secure cloud provisioning and management required by technology managers. Crestron Flex MX150 offers the unique flexibility to run native Microsoft Teams® or Zoom Rooms™ software, while still allowing BYOD mode. Thus, for organizations, it delivers the familiar Teams or Zoom experience to employees, while still providing the ability to connect to laptops for other meetings.

• Crestron Flex MM130

  The latest addition to the Crestron Flex ecosystem of intelligent workplace technology, the new Crestron Flex MM130 answers the growing need for a compact, simple-to-use and deploy UC and collaboration solution for small meeting and huddle spaces. It delivers a native Microsoft Teams® or Zoom Rooms® software experience in a sleek, enterprise-grade tabletop console, sized perfectly to maximize workspace on smaller tables. It integrates one-touch-to-join, high-performance audio and video, plus room control via the intuitive 7" touch screen interface. And, like all Crestron Flex products, it offers fast, secure cloud provisioning and management via the Crestron XiO Cloud™ platform.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Panopto is a secure, searchable video portal for all your video conference recordings. It enables you to easily share recordings with people who couldn’t attend the meeting, and instantly recall relevant moments from any meeting through the use of a unique video search engine. Panopto integrates with Zoom, BlueJeans, GoToMeeting, and other popular video conferencing systems. With Panopto, administrators get more control over recorded meeting permissions and governance. Meeting hosts benefit from simplified sharing, a video editor, and viewing analytics. And participants get a more interactive and engaging playback experience.

Company Email: [email protected]

Website
www.panopto.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Pexip simplifies complex video conferencing to empower teams to meet, regardless of location or technology. Our scalable, cloud-native platform enables high-quality video meetings, interoperability with Microsoft and Google solutions, and video system device registration. Customers can deploy Pexip on their own privately-hosted servers, in their own cloud subscription of choice (Azure, Google Cloud or AWS), as a hybrid, or as a service. With a diverse set of APIs, Pexip can be customized to fit customers’ unique needs. The solution is sold through 300 channel partners in 75 countries and used in more than 190 countries.

Company Email: [email protected]

Website
www.pexip.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• Pexip Meetings

  A simple video meeting and calling platform that works on any device. With Pexip, you can schedule and host meetings instantly in a Virtual Meeting Room (VMR), which others can join from video conferencing room systems (SIP/H.323 devices), desktop/mobile (with the Pexip app), web browsers (WebRTC - no downloads required), the Skype for Business app, or traditional audio conferencing (PSTN dialing). Pexip meetings will soon include Adaptive Composition, a new AI-powered technology designed to put people at the heart of the meeting experience using auto-framing and intelligent layouts. Available as a service or self-hosted.

• Pexip Cloud Video Interop (CVI) for Microsoft Teams

  Pexip Cloud Video Interoperability (CVI) enables professional SIP and H.323 video conferencing systems to join Microsoft Teams as if they were native Microsoft clients. This can accelerate your migration to Microsoft Teams by making it easier for others to join your meetings. Pexip offers certified, native interoperability for Microsoft Teams.

• Pexip Interoperability Gateway for Google Hangouts Meet

  The Pexip Google Hangouts Meet interoperability solution allows third-party video conferencing devices and systems to natively join Meet calls. It extends the use of Meet across organizations that have multiple video meeting solutions from vendors such as Cisco and Polycom, or even Skype for Business. Pexip is the first and only company to provide this interoperability for Google Hangouts Meet.

• Pexip Call Control and Management

  Standards-based video conferencing endpoints (SIP/H.323 devices) are a critical part of your video conferencing ecosystem. With Pexip, you can register and manage video systems from Cisco, Poly (Polycom), Lifesize. Yealink, and more, on our global network.

PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring small businesses and large enterprises around the world easy-to-use and effective collaboration and communication solutions. Today’s business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team synergy and interaction. GlobalMeet, our portfolio of purpose-built applications is designed to meet the collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting.

Company Email: [email protected]

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• GlobalMeet (UC)

  GlobalMeet, our new generation of unified communications as a service provides a complete enterprise-grade, mobile-enabled, cloud-native communications service, including a cloud-based phone system, text messaging, chat, HD video and online collaboration. With over 160 points of presence and robust collaboration tools, GlobalMeet makes communication easy at any location. With GlobalMeet, you can revolutionize the way you work and truly live your best work life.

• GlobalMeet Collaboration

  GlobalMeet Collaboration is a feature-rich video conferencing solution that delivers a superior collaboration experience. Users have instant, one-click access to their own simple and intuitive meeting room on any device, anywhere, anytime. Attendees can join using the device of their choice and experience quality audio, video, web and screen sharing capabilities. Backed by 24/7 multimodal support capability, GlobalMeet Collaboration is an ideal fit for team meetings, customer presentations, training sessions and other everyday collaboration needs.

• GlobalMeet Webcast

  GlobalMeet Webcast, formerly Talkpoint, is the global standard for live webcasting and video streaming for enterprise and Fortune™ 500 companies. The cloud-based SaaS webcast platform provides businesses with an easy-to-use, secure and scalable environment to produce high-profile, engaging webcasts for thousands of attendees worldwide. Take the stress out of your webcasts with our flexible event delivery that scales from self-service to fully managed support. Whether your need is for a global town hall, an investor meeting or a high-profile marketing or training event, GlobalMeet Webcast is built to transform your online event experience.

• GlobalMeet Operator Assisted

  Reach participants anywhere in the world with GlobalMeet Operator Assisted using our secure audio network. Your clients, investors and board members expect a hassle-free conference calling experience, so let our professional operators manage your important events and avoid the delays, disconnects and other persistent problems of typical conference calls.

• GlobalMeet Hosted PBX

  GlobalMeet offers a cloud phone system that helps improve communication with quality, web-based enterprise voice supported on both traditional phones and mobile devices. Our cloud phone system with high-definition audio makes it easy to talk to and hear people all over the world.

ABOUT RIBBON (Nasdaq: RBBN) We deliver global communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud offers, and leading-edge software security and analytics tools. To learn more, visit rbbn.com.

Company Email: [email protected]

Website
ribboncommunications.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

Smarsh is the recognized global leader in electronic communications archiving solutions for regulated organizations. The Smarsh Connected Suite provides innovative capture, archiving, e-discovery, and supervision solutions across the industry’s widest breadth of communication channels.

Smarsh provides its global client base with compliance built on confidence. Customers span the top banks in North America and Europe, along with leading brokerage firms, insurers, and registered investment advisors. Smarsh also enables federal and state government agencies to meet their public records and e-discovery requirements. For more information, visit www.smarsh.com.

Website
www.smarsh.com

Social Networks

Products/Services Offered

• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps

Bandwidth provides SIP, 911, and messaging for cloud platforms. We’re a Tier-1 voice carrier with our own nationwide network, and our entire platform is wrapped in software. This powerful combination gives our enterprise customers the ability to automate and modernize their underlying telephony services, while easing common migration pains. Product owners and developers can also embed Bandwidth’s VoIP, messaging, and 911 services directly via our flexible APIs. With 20+ years of industry experience, our award-winning support teams help Fortune 1,000 businesses like yours solve complex communications problems every day.

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• NEW! Bandwidth Duet for Microsoft Teams

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Enterprise Cloud—BYOC Solutions for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Zoom, Genesys, Amazon Connect, and more.

• Communications APIs—Voice, Messaging, 2FA, WebRTC & Emergency Calling

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access—Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our 48-state CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive coverage in the US and Canada, with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help simplify your business, with automated phone number ordering, porting, 911 location management, and messaging enablement.

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.

Company Email: [email protected]

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)

Products

• CCT ContactPro

  ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full media control. ContactPro is a flexible, modular and customizable client-server solution for contact centers of today and tomorrow.

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.

Company Email: [email protected]

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)
• Unified Communications

Products

• Gain Chat™

  Gain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications.

• eGain CallTrack™

  eGain CallTrack™ is a dynamic case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain, the industry’s top-rated customer engagement software suite, which helps businesses transform their traditional call centers into multichannel customer engagement hubs. eGain CallTrack will enable you to provide consistently effective interactions across social, web, contact center, and mobile channels. The result? Healthy, profitable, and long-lasting relationships with your customers!

• eGain Virtual Assistant™

  eGain Virtual Assistant™ is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. The Industry’s most intelligent and robust chatbot, eGain Virtual Assistant not only understands the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement.

• eGain Cobrowse™

  eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. It allows agents to provide high-value, collaborative, realtime service.

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect: - A Complete Set of Integrated Capabilities - Leverage Extensive Cloud Expertise - Benefit from a Secure, Reliable, and Scalable Contact Center - Access an Extensive Ecosystem of Partners - Gain a Trusted Partner

Company Email: [email protected]

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Text-based Messaging (email, IM)

Products

• Inbound/Outbound/Blended Calling

  Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration. Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations by leveraging Five9 options for automatic dialing modes. Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing, bringing the two together as a unified system.

• Omnichannel

  Five9 Omnichannel enables agents to move seamlessly between web, video, live chat, email, social media, and voice calls all while maintaining the customer journey context — giving your customers a better experience.

• Workforce Optimization

  Five9 workforce Optimization (WFO), powered by industry-leading vendors integrates WFO directly into the Five9 service. This powerful all in one solution provides you with the tools you need for Workforce Management (WFM), Quality Management (QM), Performance Management, and Gamification to keep your agents engaged and your contact center running efficiently.

• Reporting and Analytics

  Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. Use real-time performance metrics to monitor the contact center, manage agents and queues, and respond quickly to changing conditions.

• Integration

  Powerful integration tools from Five9 help you get the most from all of your applications and systems. Five9 allows you to leverage your existing systems using cloud APIs, web connectors and pre-built CRM connectors. You've made an investment in these applications — we help you protect it.

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Website
iconectiv.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Text-based Messaging (email, IM)

Products

• TruReach Deliver Aerialink

  TruReach Deliver Aerialink is a cloud-based solution that simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, valued-based messages. It is supported by a full-service team that is focused on ensuring your messages are delivered to their intended recipient without being blocked. By doing so, you will be able to engage with customers more methodically while avoiding the costs and business impact associated with undelivered messages. Additionally, we can offer advice on how to adhere to complex industry regulations. These expert insights can help you avoid paying costly fines and penalties that could harm your bottom line.

• TruReach Toll-Free 8MS

  TruReach Toll-Free 8MS is a fully-supported, cloud-based solution that ensures the efficient provisioning and routing of toll-free numbers. It is the industry’s most trusted, robust and cost-effective way for companies to leverage the power of toll-free numbers for their business. Currently, iconectiv is responsible for over 75% of the updates to toll-free numbers in North America. Large service providers across the United States trust us to manage their toll-free numbers. To ensure you stay connected at all times, we can help you develop contingency plans for regional outages, extreme storms and other events that would otherwise keep calls from going through.

• TruReach Intel

  TruReach Intel is an interactive, web-based solution that simplifies voice and text authentication to provide a better, more trustworthy customer experience from a single registration point. It helps telecommunications industry professionals overcome the hurdles they face in serving their audience, due to growing trust issues with voice, text and data communications from unknown parties. TruReach Intel gives stakeholders at every level—from Service Providers, to Aggregators, to Content Providers and Application Developers—the ability to enhance the trust in their communications, while at the same time streamlining back-end processes.

• TruReach Certify

  TruReach Certify is a market-leading solution that manages caller ID verification and ensures that legitimate businesses get their calls known to the recipient whether they originate domestically or internationally. As a trusted partner to the communications industry, iconectiv is working with major stakeholders and organizations all over the world to address illegal robocalling and caller ID spoofing. TruReach Certify is already deployed in the United States as the Policy Administration for the nation’s Calling Number Verification Service, which is based on the SHAKEN (Signature-based Handling of Asserted information using toKENs) framework.

• TruOps - Common Language and Telecom Routing Administration (TRA)

  Service providers are expected to route, rate and bill for billions of calls and messages accurately. At the same time, you are under constant pressure to maximize efficiencies and improve network planning, with less time and resources. In order to achieve these objectives, you need efficient access to reliable, scalable and proven systems and processes. TruOps Common Language simplifies data information maintenance and streamlines capacity management with a centralized SaaS data management and information service. TruOps TRA improves network planning, decreases operational costs and prevents revenue loss with this SaaS for call routing, rating, billing and network maintenance.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company Email: [email protected]

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Security
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Video: Cloud-based Services

Vision Point Systems Software Engineering Services serves businesses with unique software challenges. Our process-driven project management is suited for pharmaceutical and other highly regulated industries.

Company Email: [email protected]

Website
www.visionpointsystems.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Amazon Chime

  Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Voice Connector

  Amazon Chime Voice Connector delivers a pay-as-you-go SIP trunking service that enables companies to make and/or receive secure and inexpensive phone calls with their phone systems. Voice Connector is a low-cost alternative to service provider SIP trunks or Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs). Customers have the option to enable inbound calling, outbound calling, or both.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

Avocor, the world's fastest-growing display company, is a leader in creating interactive displays that enable companies and classrooms of all sizes to communicate and collaborate more effectively. Avocor works closely with UC leaders, including Zoom, Microsoft, Lenovo, Logitech, Intel and Crestron to create superior, seamless solutions for teams to collaborate, create, communicate and simply be more effective and get more done.

Company Email: [email protected]

Website
www.avocor.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems

For almost 50 years Bose Professional has developed innovative loudspeaker technology, digital signal processing, and software to meet the needs of professional audio applications around the world in theaters, houses of worship, stadiums, hospitality, retail and corporate campuses. Whether for large music concerts, more intimate musical events, stadium-wide sound systems or a solution that connects a team through conferencing, Bose draws on its heritage of passion and problem solving to engineer and deliver the solutions people need.

Website
PRO.BOSE.COM

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Products

• Bose Work

  The workplace is every place and the Bose Work family of products provide collaboration solutions that bring simplicity and sound clarity for a more productive workday. Bose Work conferencing products integrate seamlessly with existing platforms, enhancing popular third-party cloud services such as Microsoft Teams, Google Hangouts Meet, Zoom and more. With Bose Work solutions, people collaborate more effectively, moving beyond “good enough” audio and video so they can hear more, see more, understand more – and work better.

• Bose Videobar VB1 All-in-One Conferencing Device

  Check back...

• Bose Noise Cancelling Headphones 700 UC

  Bose Noise Cancelling Headphones 700 UC enables superior collaboration in the workplace and beyond – from open offices, airport lobbies, coffee shops or the remote office and everywhere in between. The Bose Headphones 700 UC feature an adaptive eight-microphone proprietary system – with four of the mics dedicated to isolating the user’s voice – while the array actively identifies and rejects noise so there’s no need to mute and unmute to conceal background activity. Together with the included Bose USB Link Bluetooth® module, this solution provides a reliable connection to your PC enabling you to quickly jump on calls or easily switch between audio sources.

• Bose ES1 Ceiling Audio Solution

  Bose ES1 Ceiling Audio Solution is a powerful in-ceiling conferencing solution optimized for unified communication platforms like Microsoft Teams. The solution — currently in progress to be Certified for Microsoft Teams — ensures a transparent technology experience, meaning no audio devices are located on the walls or tabletops. Consisting of three Bose products: the ControlSpace EX-440C conferencing signal processor, the EdgeMax EM180 in-ceiling loudspeaker, the PowerSpace P2600A amplifier; and the Sennheiser TeamConnect Ceiling 2 (TCC2) microphone, the solution creates a reliable, modern-looking meeting room of nearly any size.

CenturyLink (NYSE: CTL) is a technology leader delivering edge computing, hybrid-cloud connectivity, adaptive networking and network-embedded security solutions to customers around the world. We are dedicated to empowering people through technology, delivering an exceptional customer experience to ensure people make the most of their digital life and business. Learn more at https://www.centurylink.com/business/voice.html

Company Email: [email protected]

Website
www.centurylink.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• UC&C

  We empower solutions from both the premise and the cloud to drive connectivity, collaboration and communication. We connect, partner and build Voice and UC&C solutions to empower productivity and customer experience.

• CenturyLink Engage®

  CenturyLink Engage is a nationwide cloud communications solution that provides an end-to-end digital experience. Small to medium businesses can shift upfront investment in premises-based PBX equipment to a lower monthly cost-per-user model and buy only the services needed without ongoing license fees. Customers can choose from: Calling, Team (calling, audio/video conferencing plus IM and file sharing) and Call Center. Customers can buy CenturyLink Engage "over-the-top" using their existing internet connectivity, or they can optimize the experience with CenturyLink Internet service. A softphone app for PCs, tablets and smartphones is included to make better collaboration possible from virtually anywhere, any time.

• Contact Center Solutions

  CenturyLink combines key Contact Center network based applications, a robust hosted ACD/IVR/omnichannel platform, an array of premise-based Contact Center offerings, and an expert team of Contact Center consultants to offer a holistic Contact Center solution that can improve customer interactions and drive efficiency for Contact Centers of all shapes and sizes.

• Voice Complete

  CenturyLink Voice Complete delivers a comprehensive, multi-continent communications solution that simplifies how enterprises share calling resources using a single platform, feature set, contract, pricing and standard SLAs. Voice Complete enables you to easily connect locations using either SIP or TDM. The solution provides resiliency, improved call quality and the freedom to select the UC&C solution of your choice, enhancing customers’ experience and increase workforce productivity.

Cisco designs and sells broad lines of products, provides services, and delivers integrated solutions to develop and connect networks around the world. As a global market leader in our industry, we help our customers connect, digitize, and thrive. Together, we change the way the world works, lives, plays, and learns.

Website
www.cisco.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Crestron builds the technology that builds business: unified communication and collaboration, room scheduling, digital signage, AV over IP, and IoT provisioning and management. Our technology is designed to integrate with existing networks, software, and platforms. Our hardware is enterprise-grade, network secure, and ultimately scalable. Crestron solutions work the way you do, so you can focus on your work and not the technology. Crestron facilitates the flow of content and ideas essential to increasing productivity.

Company Email: [email protected]

Website
www.crestron.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Workspace technology

Products

• Crestron Flex MX150

  The sleek new Crestron Flex MX150 console is all you need to transform any space into a highly-effective meeting and collaboration space – and it connects to the room display with just a single cable. It combines all the must-have features people need, with the fast, secure cloud provisioning and management required by technology managers. Crestron Flex MX150 offers the unique flexibility to run native Microsoft Teams® or Zoom Rooms™ software, while still allowing BYOD mode. Thus, for organizations, it delivers the familiar Teams or Zoom experience to employees, while still providing the ability to connect to laptops for other meetings.

• Crestron Flex MM130

  The latest addition to the Crestron Flex ecosystem of intelligent workplace technology, the new Crestron Flex MM130 answers the growing need for a compact, simple-to-use and deploy UC and collaboration solution for small meeting and huddle spaces. It delivers a native Microsoft Teams® or Zoom Rooms® software experience in a sleek, enterprise-grade tabletop console, sized perfectly to maximize workspace on smaller tables. It integrates one-touch-to-join, high-performance audio and video, plus room control via the intuitive 7" touch screen interface. And, like all Crestron Flex products, it offers fast, secure cloud provisioning and management via the Crestron XiO Cloud™ platform.

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.

Company Email: [email protected]

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)
• Unified Communications

Products

• Gain Chat™

  Gain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications.

• eGain CallTrack™

  eGain CallTrack™ is a dynamic case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain, the industry’s top-rated customer engagement software suite, which helps businesses transform their traditional call centers into multichannel customer engagement hubs. eGain CallTrack will enable you to provide consistently effective interactions across social, web, contact center, and mobile channels. The result? Healthy, profitable, and long-lasting relationships with your customers!

• eGain Virtual Assistant™

  eGain Virtual Assistant™ is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. The Industry’s most intelligent and robust chatbot, eGain Virtual Assistant not only understands the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement.

• eGain Cobrowse™

  eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. It allows agents to provide high-value, collaborative, realtime service.

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming. The establishment of EPOS follows the demerge of Sennheiser Communications – the joint venture between Sennheiser Electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. Headquartered in Copenhagen, EPOS is part of Demant, a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

Company Email: [email protected]

Website
www.eposaudio.com/en/dk

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications
• Workspace technology

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Kaltura is the leading video cloud, powering any video experience for any organization. Kaltura Meeting Solution is a video-conferencing and collaboration platform built to support any meeting experience and designed to specifically match the purpose of each meeting. From 1:1 meetings to learning and training, screen sharing, team collaboration, virtual classrooms, distance education, sales meetings and presentations, and webinars, all the way to live townhalls, Kaltura powers any meeting of any size. All meeting recordings and metadata then flow seamlessly into our market-leading enterprise video platform for full VOD enrichment and extended shelf-life of the content.

Company Email: [email protected]

Website
www.kaltura.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• Kaltura Meet

  Kaltura Meet is a meeting experience platform that allows you to easily launch engaging collaboration spaces for any meeting size and type, no downloads or installations required. Fun and collaborative tools including whiteboard, chat, shared notes, content playlist, keep everyone focused and actively participating. Breakout rooms allow for smaller group interactions even within larger meetings. Share meeting recordings from your meetings hub with advanced capabilities for editing, automatic transcription, analytics, and so much more.

• Kaltura Webinar

  Kaltura Webinar is a customizable meeting experience platform that enables you to engage your audience and create memorable experiences. With detailed engagement analytics, polling, Q&A, chat, and more, you can connect with your audience and measure your success. Advanced moderator controls enable you to drive the discussion and even use small breakout rooms for smaller discussions. Recordings are available in a brandable player, and can be embedded in any website or in a dedicated Webinar Video Portal.

• Kaltura Townhall

  Live stream right from your desktop and video conferencing solutions, to broadcast engaging live events, at any size, with multiple presenters and locations. Stream to unlimited concurrent viewers from 100 to 100,000 and above, with integrated network optimization solutions. With live captions, synchronized slides, moderated Q&A, polls and more, you can create memorable townhalls without the production overhead. All recordings are available in your video portal, along with registration options and a brandable player.

• Kaltura MediaSpace

  Kaltura MediaSpace Video Portal is a market-leading video solution that offers an incredibly flexible environment so you can unify videos from your entire company, under your branding, with your workflows, and displaying only your content. With automated integrations to all video conferencing solutions, recordings are immediately made available for sharing. Best of all, it empowers contributors and moderators from all over the organization, removing bottlenecks to unleash the full power of video.

• Kaltura VPaaS

  Kaltura’s Video Platform powers every video use case in every industry. With Kaltura, you’ll quickly engage your users, build community, drive revenue, and put your organization at the cutting edge. Organizations can build their own video experiences with our APIs and developer tools. Video plugins and integrations also allow you to seamlessly add video to your existing workflows.

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work.

Company Email: [email protected]

Website
www.newline-interactive.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Workspace technology

Products

• Newline IP Series

  The latest wave in technology brings you more effective with stronger network security. The IP Series brings you better, secure meetings in an all-in-one package. Never worry again about your system being vulnerable. Get right to work with a Linux-based operating system that keeps root access to your network out of reach while staying easy for anyone to use. Navigate to what you need with ease, on an vivid, commercial-grade screen that feels as natural as writing on paper. Advanced touch technology and a capacitive touch system makes interacting with the display more seamless than ever. Connect your team to the world without compromising sensitive information.

• NT Series

  The NT Series is a non-touch display that brings your presentations to life in vivid Ultra-High Definition (4K) resolution. Focus on just the tools you need to succeed in your organization without paying more for features you won’t use. Wirelessly cast to the screen from any mobile device, tablet, desktop, or laptop. Whether you use Windows, Mac, or Chrome, the NT Series lets you share your screen through a wireless connection or through the multiple I/O ports built into the panel. Access your files on your preferred Cloud storage system right on the display. Rediscover the simplicity of real innovation with the new NT Series.

• New X Series

  Take your collaboration to the next level with our reinvented award-winning X Series. A Linux-based OS that keeps your touch display and your network secure, and your ideas safe. With a sleeker design, and integrated 4K camera and noise-cancelling microphone, the new X Series connects you to the world. Write over anything on the screen. Connect wirelessly to the display to share your screen or access your Cloud storage and save files directly there. Enhance meetings on a display that is fast to load and makes getting to work more efficient. Use the UC software of your choice to stay in touch with remote teams.

• RS+ Series

  Bring your campus to life with the RS+ Series. With interactive flat panels, classrooms, lecture halls, and labs become more interactive by actively engaging students. Prepare students for life after academia with the RS+ Series, which leads the industry in brightness, clarity, and innovation. Object recognition technology recognizes when you are using a stylus or your finger, and switches between annotation modes based on how you are interacting with the display. Wirelessly cast to the display or access documents saved in Cloud storage, all with a seamless and easy to navigate user interface that requires no training to use. The RS+ Series gives you the freedom to empower your campus.

Pexip simplifies complex video conferencing to empower teams to meet, regardless of location or technology. Our scalable, cloud-native platform enables high-quality video meetings, interoperability with Microsoft and Google solutions, and video system device registration. Customers can deploy Pexip on their own privately-hosted servers, in their own cloud subscription of choice (Azure, Google Cloud or AWS), as a hybrid, or as a service. With a diverse set of APIs, Pexip can be customized to fit customers’ unique needs. The solution is sold through 300 channel partners in 75 countries and used in more than 190 countries.

Company Email: [email protected]

Website
www.pexip.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• Pexip Meetings

  A simple video meeting and calling platform that works on any device. With Pexip, you can schedule and host meetings instantly in a Virtual Meeting Room (VMR), which others can join from video conferencing room systems (SIP/H.323 devices), desktop/mobile (with the Pexip app), web browsers (WebRTC - no downloads required), the Skype for Business app, or traditional audio conferencing (PSTN dialing). Pexip meetings will soon include Adaptive Composition, a new AI-powered technology designed to put people at the heart of the meeting experience using auto-framing and intelligent layouts. Available as a service or self-hosted.

• Pexip Cloud Video Interop (CVI) for Microsoft Teams

  Pexip Cloud Video Interoperability (CVI) enables professional SIP and H.323 video conferencing systems to join Microsoft Teams as if they were native Microsoft clients. This can accelerate your migration to Microsoft Teams by making it easier for others to join your meetings. Pexip offers certified, native interoperability for Microsoft Teams.

• Pexip Interoperability Gateway for Google Hangouts Meet

  The Pexip Google Hangouts Meet interoperability solution allows third-party video conferencing devices and systems to natively join Meet calls. It extends the use of Meet across organizations that have multiple video meeting solutions from vendors such as Cisco and Polycom, or even Skype for Business. Pexip is the first and only company to provide this interoperability for Google Hangouts Meet.

• Pexip Call Control and Management

  Standards-based video conferencing endpoints (SIP/H.323 devices) are a critical part of your video conferencing ecosystem. With Pexip, you can register and manage video systems from Cisco, Poly (Polycom), Lifesize. Yealink, and more, on our global network.

PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring small businesses and large enterprises around the world easy-to-use and effective collaboration and communication solutions. Today’s business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team synergy and interaction. GlobalMeet, our portfolio of purpose-built applications is designed to meet the collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting.

Company Email: [email protected]

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• GlobalMeet (UC)

  GlobalMeet, our new generation of unified communications as a service provides a complete enterprise-grade, mobile-enabled, cloud-native communications service, including a cloud-based phone system, text messaging, chat, HD video and online collaboration. With over 160 points of presence and robust collaboration tools, GlobalMeet makes communication easy at any location. With GlobalMeet, you can revolutionize the way you work and truly live your best work life.

• GlobalMeet Collaboration

  GlobalMeet Collaboration is a feature-rich video conferencing solution that delivers a superior collaboration experience. Users have instant, one-click access to their own simple and intuitive meeting room on any device, anywhere, anytime. Attendees can join using the device of their choice and experience quality audio, video, web and screen sharing capabilities. Backed by 24/7 multimodal support capability, GlobalMeet Collaboration is an ideal fit for team meetings, customer presentations, training sessions and other everyday collaboration needs.

• GlobalMeet Webcast

  GlobalMeet Webcast, formerly Talkpoint, is the global standard for live webcasting and video streaming for enterprise and Fortune™ 500 companies. The cloud-based SaaS webcast platform provides businesses with an easy-to-use, secure and scalable environment to produce high-profile, engaging webcasts for thousands of attendees worldwide. Take the stress out of your webcasts with our flexible event delivery that scales from self-service to fully managed support. Whether your need is for a global town hall, an investor meeting or a high-profile marketing or training event, GlobalMeet Webcast is built to transform your online event experience.

• GlobalMeet Operator Assisted

  Reach participants anywhere in the world with GlobalMeet Operator Assisted using our secure audio network. Your clients, investors and board members expect a hassle-free conference calling experience, so let our professional operators manage your important events and avoid the delays, disconnects and other persistent problems of typical conference calls.

• GlobalMeet Hosted PBX

  GlobalMeet offers a cloud phone system that helps improve communication with quality, web-based enterprise voice supported on both traditional phones and mobile devices. Our cloud phone system with high-definition audio makes it easy to talk to and hear people all over the world.

ABOUT RIBBON (Nasdaq: RBBN) We deliver global communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud offers, and leading-edge software security and analytics tools. To learn more, visit rbbn.com.

Company Email: [email protected]

Website
ribboncommunications.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo a www.talkdesk.com.

Company Email: [email protected]

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Talkdesk Contact Center Software

  Enterprise-class contact center capability, consumer app simplicity,

• Workforce Engagement Management

  Track and improve agent engagement and productivity to create a better experience for agents and customers.

• Agent Assist

  Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.

• Mobile Agent

  With Mobile Agent you can engage with customers any time, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk.

• Hybrid Cloud

  Combining the best of what private and public clouds have to offer, Talkdesk Hybrid Cloud provides a private cloud tailored to your specific needs, blended with the innovative globally managed Talkdesk platform and its powerful public cloud capabilities.

Today, the office comes to you, not the other way around. Collaboration services help employees work together on different ends of the buildingâÂÂor the world. Web conferencing tools make remote teams feel like theyâÂÂre right at the table with you. But these business communications tools are only as good as the network they run on. If yours is outdated or canâÂÂt handle the traffic, your experienceâÂÂand your businessâÂÂcan fall behind. With our business communications solutions, youâÂÂll have the technologies and services you need to help employees and partners communicate and collaborate more effectively.

Website
enterprise.verizon.com/products/business-communications

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• Unified Communications

Vision Point Systems Software Engineering Services serves businesses with unique software challenges. Our process-driven project management is suited for pharmaceutical and other highly regulated industries.

Company Email: [email protected]

Website
www.visionpointsystems.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

XMedius is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud communications solutions enable businesses to benefit from secure and unified communication, as well as to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. Based in Montreal (Canada), with offices in Seattle (USA) and Paris (France), the company serves businesses, enterprises and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.

Company Email: [email protected]

Website
www.xmedius.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Voicemail/Unified Messaging

Products

• XM Connect

  Enterprise-class Unified Communications platform delivering secure voicemail, unified messaging, mobility, personal assistant, call center, fax and notification. Its industry-leading UC interoperability enables organizations to maximize their PBX and email investments by providing seamless integration into multi-vendor environments. XM Connect, deployed on-premises or in the cloud, delivers mission-critical applications to meet the ever-changing demands associated with cloud, mobility and security.

• XM Fax

  Fax over IP (FoIP) software or cloud solution that replaces the need for traditional fax machines, as well as the dedicated lines, paper, ink, and maintenance associated with them. It improves productivity for organizations by allowing users to send and receive sensitive data directly from their PCs, laptops, mobile devices, and multifunction printers (MFPs) from anywhere, at any time. It is available in on-premises, Hybrid and cloud deployments.

• XM SendSecure

  Collaborative file exchange platform available in the Cloud and On-Premises. It allows users to upload text, audio, or video files of up to 5 Terabytes in size into an ephemeral SafeBox where file transfers take place. Files are automatically scanned with antivirus software and two- factor authentication and double encryption ensure the highest level of data protection in transit to recipients. Receiving files doesn’t require a user account, but recipients are authenticated via a one-time code received via an SMS, an automated voice call or an email. Once the SafeBox is closed, it automatically generates a signed audit record.

• XM TeamQ

  Call Center solution supporting up to 50 teams and 250 agents with no CTI connection required on the phone system. Bridging the gap between bare-bones hunt groups and expensive full contact centers, XM TeamQ is designed for small teams. XM TeamQ integrates with all major phones systems, delivering Automatic Call Distribution (ACD), Uniform Call Distribution (UCD), agent desktop control, supervisor interface, call recording, reports and more.

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Amazon Chime

  Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Voice Connector

  Amazon Chime Voice Connector delivers a pay-as-you-go SIP trunking service that enables companies to make and/or receive secure and inexpensive phone calls with their phone systems. Voice Connector is a low-cost alternative to service provider SIP trunks or Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs). Customers have the option to enable inbound calling, outbound calling, or both.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting. Thousands of companies from growing businesses to Fortune 500 leaders use BlueJeans every day for video, audio and web conferencing meetings and large interactive events, so people can work productively where and how they want. Fast to join and simple to use, BlueJeans is the meeting solution teams trust to do their best work. For more information, visit www.bluejeans.com.

Website
bluejeans.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• BlueJeans Smart Meetings

  BlueJeans Meetings provide easy to use, enterprise-grade video meetings with crystal clear audio powered by Dolby Voice®. With your everyday collaboration and calendaring tools integrated with BlueJeans, meeting organizers and attendees can easily communicate as if they were meeting in person. BlueJeans Smart Meetings offers a new set of productivity capabilities within BlueJeansâ enterprise-grade platform to reduce meeting quantity and improve accountability across your organization. Learn how real-time intelligence, highlights, action iteming, and summaries give contributors control of their calendars by attending fewer, smarter meetings.

• BlueJeans Rooms featuring Dolby Rooms as a Service

  BlueJeans Rooms transform any room into an easy-to-use video meeting room requiring little to no end-user training and effortless IT management, while increasing workforce collaboration. Rooms as a Service (RaaS) is a new subscription service that bundles Dolby Voice Room with BlueJeans Rooms, maintenance and support at an all-inclusive fixed monthly price.

• BlueJeans Events

  BlueJeans Events provides a simple, reliable, and collaborative experience for both organizers and attendees, enabling live interactive events like town hall meetings, all hands events, and webinars.

• BlueJeans Gateway for Microsoft Teams

  BlueJeans Gateway for Microsoft Teams is the cloud video interop solution that lets you unleash the full power of Teams by connecting people in productive meetings. Certified for Teams, BlueJeansâ interoperable Gateway provides calendar integration and one-touch join for existing room systems, including Polycom, Cisco, LifeSize, and more.

Cisco designs and sells broad lines of products, provides services, and delivers integrated solutions to develop and connect networks around the world. As a global market leader in our industry, we help our customers connect, digitize, and thrive. Together, we change the way the world works, lives, plays, and learns.

Website
www.cisco.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Crestron builds the technology that builds business: unified communication and collaboration, room scheduling, digital signage, AV over IP, and IoT provisioning and management. Our technology is designed to integrate with existing networks, software, and platforms. Our hardware is enterprise-grade, network secure, and ultimately scalable. Crestron solutions work the way you do, so you can focus on your work and not the technology. Crestron facilitates the flow of content and ideas essential to increasing productivity.

Company Email: [email protected]

Website
www.crestron.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Workspace technology

Products

• Crestron Flex MX150

  The sleek new Crestron Flex MX150 console is all you need to transform any space into a highly-effective meeting and collaboration space – and it connects to the room display with just a single cable. It combines all the must-have features people need, with the fast, secure cloud provisioning and management required by technology managers. Crestron Flex MX150 offers the unique flexibility to run native Microsoft Teams® or Zoom Rooms™ software, while still allowing BYOD mode. Thus, for organizations, it delivers the familiar Teams or Zoom experience to employees, while still providing the ability to connect to laptops for other meetings.

• Crestron Flex MM130

  The latest addition to the Crestron Flex ecosystem of intelligent workplace technology, the new Crestron Flex MM130 answers the growing need for a compact, simple-to-use and deploy UC and collaboration solution for small meeting and huddle spaces. It delivers a native Microsoft Teams® or Zoom Rooms® software experience in a sleek, enterprise-grade tabletop console, sized perfectly to maximize workspace on smaller tables. It integrates one-touch-to-join, high-performance audio and video, plus room control via the intuitive 7" touch screen interface. And, like all Crestron Flex products, it offers fast, secure cloud provisioning and management via the Crestron XiO Cloud™ platform.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Kaltura is the leading video cloud, powering any video experience for any organization. Kaltura Meeting Solution is a video-conferencing and collaboration platform built to support any meeting experience and designed to specifically match the purpose of each meeting. From 1:1 meetings to learning and training, screen sharing, team collaboration, virtual classrooms, distance education, sales meetings and presentations, and webinars, all the way to live townhalls, Kaltura powers any meeting of any size. All meeting recordings and metadata then flow seamlessly into our market-leading enterprise video platform for full VOD enrichment and extended shelf-life of the content.

Company Email: [email protected]

Website
www.kaltura.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• Kaltura Meet

  Kaltura Meet is a meeting experience platform that allows you to easily launch engaging collaboration spaces for any meeting size and type, no downloads or installations required. Fun and collaborative tools including whiteboard, chat, shared notes, content playlist, keep everyone focused and actively participating. Breakout rooms allow for smaller group interactions even within larger meetings. Share meeting recordings from your meetings hub with advanced capabilities for editing, automatic transcription, analytics, and so much more.

• Kaltura Webinar

  Kaltura Webinar is a customizable meeting experience platform that enables you to engage your audience and create memorable experiences. With detailed engagement analytics, polling, Q&A, chat, and more, you can connect with your audience and measure your success. Advanced moderator controls enable you to drive the discussion and even use small breakout rooms for smaller discussions. Recordings are available in a brandable player, and can be embedded in any website or in a dedicated Webinar Video Portal.

• Kaltura Townhall

  Live stream right from your desktop and video conferencing solutions, to broadcast engaging live events, at any size, with multiple presenters and locations. Stream to unlimited concurrent viewers from 100 to 100,000 and above, with integrated network optimization solutions. With live captions, synchronized slides, moderated Q&A, polls and more, you can create memorable townhalls without the production overhead. All recordings are available in your video portal, along with registration options and a brandable player.

• Kaltura MediaSpace

  Kaltura MediaSpace Video Portal is a market-leading video solution that offers an incredibly flexible environment so you can unify videos from your entire company, under your branding, with your workflows, and displaying only your content. With automated integrations to all video conferencing solutions, recordings are immediately made available for sharing. Best of all, it empowers contributors and moderators from all over the organization, removing bottlenecks to unleash the full power of video.

• Kaltura VPaaS

  Kaltura’s Video Platform powers every video use case in every industry. With Kaltura, you’ll quickly engage your users, build community, drive revenue, and put your organization at the cutting edge. Organizations can build their own video experiences with our APIs and developer tools. Video plugins and integrations also allow you to seamlessly add video to your existing workflows.

Panopto is a secure, searchable video portal for all your video conference recordings. It enables you to easily share recordings with people who couldn’t attend the meeting, and instantly recall relevant moments from any meeting through the use of a unique video search engine. Panopto integrates with Zoom, BlueJeans, GoToMeeting, and other popular video conferencing systems. With Panopto, administrators get more control over recorded meeting permissions and governance. Meeting hosts benefit from simplified sharing, a video editor, and viewing analytics. And participants get a more interactive and engaging playback experience.

Company Email: [email protected]

Website
www.panopto.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Pexip simplifies complex video conferencing to empower teams to meet, regardless of location or technology. Our scalable, cloud-native platform enables high-quality video meetings, interoperability with Microsoft and Google solutions, and video system device registration. Customers can deploy Pexip on their own privately-hosted servers, in their own cloud subscription of choice (Azure, Google Cloud or AWS), as a hybrid, or as a service. With a diverse set of APIs, Pexip can be customized to fit customers’ unique needs. The solution is sold through 300 channel partners in 75 countries and used in more than 190 countries.

Company Email: [email protected]

Website
www.pexip.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• Pexip Meetings

  A simple video meeting and calling platform that works on any device. With Pexip, you can schedule and host meetings instantly in a Virtual Meeting Room (VMR), which others can join from video conferencing room systems (SIP/H.323 devices), desktop/mobile (with the Pexip app), web browsers (WebRTC - no downloads required), the Skype for Business app, or traditional audio conferencing (PSTN dialing). Pexip meetings will soon include Adaptive Composition, a new AI-powered technology designed to put people at the heart of the meeting experience using auto-framing and intelligent layouts. Available as a service or self-hosted.

• Pexip Cloud Video Interop (CVI) for Microsoft Teams

  Pexip Cloud Video Interoperability (CVI) enables professional SIP and H.323 video conferencing systems to join Microsoft Teams as if they were native Microsoft clients. This can accelerate your migration to Microsoft Teams by making it easier for others to join your meetings. Pexip offers certified, native interoperability for Microsoft Teams.

• Pexip Interoperability Gateway for Google Hangouts Meet

  The Pexip Google Hangouts Meet interoperability solution allows third-party video conferencing devices and systems to natively join Meet calls. It extends the use of Meet across organizations that have multiple video meeting solutions from vendors such as Cisco and Polycom, or even Skype for Business. Pexip is the first and only company to provide this interoperability for Google Hangouts Meet.

• Pexip Call Control and Management

  Standards-based video conferencing endpoints (SIP/H.323 devices) are a critical part of your video conferencing ecosystem. With Pexip, you can register and manage video systems from Cisco, Poly (Polycom), Lifesize. Yealink, and more, on our global network.

PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring small businesses and large enterprises around the world easy-to-use and effective collaboration and communication solutions. Today’s business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team synergy and interaction. GlobalMeet, our portfolio of purpose-built applications is designed to meet the collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting.

Company Email: [email protected]

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• GlobalMeet (UC)

  GlobalMeet, our new generation of unified communications as a service provides a complete enterprise-grade, mobile-enabled, cloud-native communications service, including a cloud-based phone system, text messaging, chat, HD video and online collaboration. With over 160 points of presence and robust collaboration tools, GlobalMeet makes communication easy at any location. With GlobalMeet, you can revolutionize the way you work and truly live your best work life.

• GlobalMeet Collaboration

  GlobalMeet Collaboration is a feature-rich video conferencing solution that delivers a superior collaboration experience. Users have instant, one-click access to their own simple and intuitive meeting room on any device, anywhere, anytime. Attendees can join using the device of their choice and experience quality audio, video, web and screen sharing capabilities. Backed by 24/7 multimodal support capability, GlobalMeet Collaboration is an ideal fit for team meetings, customer presentations, training sessions and other everyday collaboration needs.

• GlobalMeet Webcast

  GlobalMeet Webcast, formerly Talkpoint, is the global standard for live webcasting and video streaming for enterprise and Fortune™ 500 companies. The cloud-based SaaS webcast platform provides businesses with an easy-to-use, secure and scalable environment to produce high-profile, engaging webcasts for thousands of attendees worldwide. Take the stress out of your webcasts with our flexible event delivery that scales from self-service to fully managed support. Whether your need is for a global town hall, an investor meeting or a high-profile marketing or training event, GlobalMeet Webcast is built to transform your online event experience.

• GlobalMeet Operator Assisted

  Reach participants anywhere in the world with GlobalMeet Operator Assisted using our secure audio network. Your clients, investors and board members expect a hassle-free conference calling experience, so let our professional operators manage your important events and avoid the delays, disconnects and other persistent problems of typical conference calls.

• GlobalMeet Hosted PBX

  GlobalMeet offers a cloud phone system that helps improve communication with quality, web-based enterprise voice supported on both traditional phones and mobile devices. Our cloud phone system with high-definition audio makes it easy to talk to and hear people all over the world.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company Email: [email protected]

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Security
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Video: Cloud-based Services

BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting. Thousands of companies from growing businesses to Fortune 500 leaders use BlueJeans every day for video, audio and web conferencing meetings and large interactive events, so people can work productively where and how they want. Fast to join and simple to use, BlueJeans is the meeting solution teams trust to do their best work. For more information, visit www.bluejeans.com.

Website
bluejeans.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• BlueJeans Smart Meetings

  BlueJeans Meetings provide easy to use, enterprise-grade video meetings with crystal clear audio powered by Dolby Voice®. With your everyday collaboration and calendaring tools integrated with BlueJeans, meeting organizers and attendees can easily communicate as if they were meeting in person. BlueJeans Smart Meetings offers a new set of productivity capabilities within BlueJeansâ enterprise-grade platform to reduce meeting quantity and improve accountability across your organization. Learn how real-time intelligence, highlights, action iteming, and summaries give contributors control of their calendars by attending fewer, smarter meetings.

• BlueJeans Rooms featuring Dolby Rooms as a Service

  BlueJeans Rooms transform any room into an easy-to-use video meeting room requiring little to no end-user training and effortless IT management, while increasing workforce collaboration. Rooms as a Service (RaaS) is a new subscription service that bundles Dolby Voice Room with BlueJeans Rooms, maintenance and support at an all-inclusive fixed monthly price.

• BlueJeans Events

  BlueJeans Events provides a simple, reliable, and collaborative experience for both organizers and attendees, enabling live interactive events like town hall meetings, all hands events, and webinars.

• BlueJeans Gateway for Microsoft Teams

  BlueJeans Gateway for Microsoft Teams is the cloud video interop solution that lets you unleash the full power of Teams by connecting people in productive meetings. Certified for Teams, BlueJeansâ interoperable Gateway provides calendar integration and one-touch join for existing room systems, including Polycom, Cisco, LifeSize, and more.

Crestron builds the technology that builds business: unified communication and collaboration, room scheduling, digital signage, AV over IP, and IoT provisioning and management. Our technology is designed to integrate with existing networks, software, and platforms. Our hardware is enterprise-grade, network secure, and ultimately scalable. Crestron solutions work the way you do, so you can focus on your work and not the technology. Crestron facilitates the flow of content and ideas essential to increasing productivity.

Company Email: [email protected]

Website
www.crestron.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Workspace technology

Products

• Crestron Flex MX150

  The sleek new Crestron Flex MX150 console is all you need to transform any space into a highly-effective meeting and collaboration space – and it connects to the room display with just a single cable. It combines all the must-have features people need, with the fast, secure cloud provisioning and management required by technology managers. Crestron Flex MX150 offers the unique flexibility to run native Microsoft Teams® or Zoom Rooms™ software, while still allowing BYOD mode. Thus, for organizations, it delivers the familiar Teams or Zoom experience to employees, while still providing the ability to connect to laptops for other meetings.

• Crestron Flex MM130

  The latest addition to the Crestron Flex ecosystem of intelligent workplace technology, the new Crestron Flex MM130 answers the growing need for a compact, simple-to-use and deploy UC and collaboration solution for small meeting and huddle spaces. It delivers a native Microsoft Teams® or Zoom Rooms® software experience in a sleek, enterprise-grade tabletop console, sized perfectly to maximize workspace on smaller tables. It integrates one-touch-to-join, high-performance audio and video, plus room control via the intuitive 7" touch screen interface. And, like all Crestron Flex products, it offers fast, secure cloud provisioning and management via the Crestron XiO Cloud™ platform.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Kaltura is the leading video cloud, powering any video experience for any organization. Kaltura Meeting Solution is a video-conferencing and collaboration platform built to support any meeting experience and designed to specifically match the purpose of each meeting. From 1:1 meetings to learning and training, screen sharing, team collaboration, virtual classrooms, distance education, sales meetings and presentations, and webinars, all the way to live townhalls, Kaltura powers any meeting of any size. All meeting recordings and metadata then flow seamlessly into our market-leading enterprise video platform for full VOD enrichment and extended shelf-life of the content.

Company Email: [email protected]

Website
www.kaltura.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• Kaltura Meet

  Kaltura Meet is a meeting experience platform that allows you to easily launch engaging collaboration spaces for any meeting size and type, no downloads or installations required. Fun and collaborative tools including whiteboard, chat, shared notes, content playlist, keep everyone focused and actively participating. Breakout rooms allow for smaller group interactions even within larger meetings. Share meeting recordings from your meetings hub with advanced capabilities for editing, automatic transcription, analytics, and so much more.

• Kaltura Webinar

  Kaltura Webinar is a customizable meeting experience platform that enables you to engage your audience and create memorable experiences. With detailed engagement analytics, polling, Q&A, chat, and more, you can connect with your audience and measure your success. Advanced moderator controls enable you to drive the discussion and even use small breakout rooms for smaller discussions. Recordings are available in a brandable player, and can be embedded in any website or in a dedicated Webinar Video Portal.

• Kaltura Townhall

  Live stream right from your desktop and video conferencing solutions, to broadcast engaging live events, at any size, with multiple presenters and locations. Stream to unlimited concurrent viewers from 100 to 100,000 and above, with integrated network optimization solutions. With live captions, synchronized slides, moderated Q&A, polls and more, you can create memorable townhalls without the production overhead. All recordings are available in your video portal, along with registration options and a brandable player.

• Kaltura MediaSpace

  Kaltura MediaSpace Video Portal is a market-leading video solution that offers an incredibly flexible environment so you can unify videos from your entire company, under your branding, with your workflows, and displaying only your content. With automated integrations to all video conferencing solutions, recordings are immediately made available for sharing. Best of all, it empowers contributors and moderators from all over the organization, removing bottlenecks to unleash the full power of video.

• Kaltura VPaaS

  Kaltura’s Video Platform powers every video use case in every industry. With Kaltura, you’ll quickly engage your users, build community, drive revenue, and put your organization at the cutting edge. Organizations can build their own video experiences with our APIs and developer tools. Video plugins and integrations also allow you to seamlessly add video to your existing workflows.

Panopto is a secure, searchable video portal for all your video conference recordings. It enables you to easily share recordings with people who couldn’t attend the meeting, and instantly recall relevant moments from any meeting through the use of a unique video search engine. Panopto integrates with Zoom, BlueJeans, GoToMeeting, and other popular video conferencing systems. With Panopto, administrators get more control over recorded meeting permissions and governance. Meeting hosts benefit from simplified sharing, a video editor, and viewing analytics. And participants get a more interactive and engaging playback experience.

Company Email: [email protected]

Website
www.panopto.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Pexip simplifies complex video conferencing to empower teams to meet, regardless of location or technology. Our scalable, cloud-native platform enables high-quality video meetings, interoperability with Microsoft and Google solutions, and video system device registration. Customers can deploy Pexip on their own privately-hosted servers, in their own cloud subscription of choice (Azure, Google Cloud or AWS), as a hybrid, or as a service. With a diverse set of APIs, Pexip can be customized to fit customers’ unique needs. The solution is sold through 300 channel partners in 75 countries and used in more than 190 countries.

Company Email: [email protected]

Website
www.pexip.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• Pexip Meetings

  A simple video meeting and calling platform that works on any device. With Pexip, you can schedule and host meetings instantly in a Virtual Meeting Room (VMR), which others can join from video conferencing room systems (SIP/H.323 devices), desktop/mobile (with the Pexip app), web browsers (WebRTC - no downloads required), the Skype for Business app, or traditional audio conferencing (PSTN dialing). Pexip meetings will soon include Adaptive Composition, a new AI-powered technology designed to put people at the heart of the meeting experience using auto-framing and intelligent layouts. Available as a service or self-hosted.

• Pexip Cloud Video Interop (CVI) for Microsoft Teams

  Pexip Cloud Video Interoperability (CVI) enables professional SIP and H.323 video conferencing systems to join Microsoft Teams as if they were native Microsoft clients. This can accelerate your migration to Microsoft Teams by making it easier for others to join your meetings. Pexip offers certified, native interoperability for Microsoft Teams.

• Pexip Interoperability Gateway for Google Hangouts Meet

  The Pexip Google Hangouts Meet interoperability solution allows third-party video conferencing devices and systems to natively join Meet calls. It extends the use of Meet across organizations that have multiple video meeting solutions from vendors such as Cisco and Polycom, or even Skype for Business. Pexip is the first and only company to provide this interoperability for Google Hangouts Meet.

• Pexip Call Control and Management

  Standards-based video conferencing endpoints (SIP/H.323 devices) are a critical part of your video conferencing ecosystem. With Pexip, you can register and manage video systems from Cisco, Poly (Polycom), Lifesize. Yealink, and more, on our global network.

PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring small businesses and large enterprises around the world easy-to-use and effective collaboration and communication solutions. Today’s business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team synergy and interaction. GlobalMeet, our portfolio of purpose-built applications is designed to meet the collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting.

Company Email: [email protected]

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• GlobalMeet (UC)

  GlobalMeet, our new generation of unified communications as a service provides a complete enterprise-grade, mobile-enabled, cloud-native communications service, including a cloud-based phone system, text messaging, chat, HD video and online collaboration. With over 160 points of presence and robust collaboration tools, GlobalMeet makes communication easy at any location. With GlobalMeet, you can revolutionize the way you work and truly live your best work life.

• GlobalMeet Collaboration

  GlobalMeet Collaboration is a feature-rich video conferencing solution that delivers a superior collaboration experience. Users have instant, one-click access to their own simple and intuitive meeting room on any device, anywhere, anytime. Attendees can join using the device of their choice and experience quality audio, video, web and screen sharing capabilities. Backed by 24/7 multimodal support capability, GlobalMeet Collaboration is an ideal fit for team meetings, customer presentations, training sessions and other everyday collaboration needs.

• GlobalMeet Webcast

  GlobalMeet Webcast, formerly Talkpoint, is the global standard for live webcasting and video streaming for enterprise and Fortune™ 500 companies. The cloud-based SaaS webcast platform provides businesses with an easy-to-use, secure and scalable environment to produce high-profile, engaging webcasts for thousands of attendees worldwide. Take the stress out of your webcasts with our flexible event delivery that scales from self-service to fully managed support. Whether your need is for a global town hall, an investor meeting or a high-profile marketing or training event, GlobalMeet Webcast is built to transform your online event experience.

• GlobalMeet Operator Assisted

  Reach participants anywhere in the world with GlobalMeet Operator Assisted using our secure audio network. Your clients, investors and board members expect a hassle-free conference calling experience, so let our professional operators manage your important events and avoid the delays, disconnects and other persistent problems of typical conference calls.

• GlobalMeet Hosted PBX

  GlobalMeet offers a cloud phone system that helps improve communication with quality, web-based enterprise voice supported on both traditional phones and mobile devices. Our cloud phone system with high-definition audio makes it easy to talk to and hear people all over the world.

BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting. Thousands of companies from growing businesses to Fortune 500 leaders use BlueJeans every day for video, audio and web conferencing meetings and large interactive events, so people can work productively where and how they want. Fast to join and simple to use, BlueJeans is the meeting solution teams trust to do their best work. For more information, visit www.bluejeans.com.

Website
bluejeans.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• BlueJeans Smart Meetings

  BlueJeans Meetings provide easy to use, enterprise-grade video meetings with crystal clear audio powered by Dolby Voice®. With your everyday collaboration and calendaring tools integrated with BlueJeans, meeting organizers and attendees can easily communicate as if they were meeting in person. BlueJeans Smart Meetings offers a new set of productivity capabilities within BlueJeansâ enterprise-grade platform to reduce meeting quantity and improve accountability across your organization. Learn how real-time intelligence, highlights, action iteming, and summaries give contributors control of their calendars by attending fewer, smarter meetings.

• BlueJeans Rooms featuring Dolby Rooms as a Service

  BlueJeans Rooms transform any room into an easy-to-use video meeting room requiring little to no end-user training and effortless IT management, while increasing workforce collaboration. Rooms as a Service (RaaS) is a new subscription service that bundles Dolby Voice Room with BlueJeans Rooms, maintenance and support at an all-inclusive fixed monthly price.

• BlueJeans Events

  BlueJeans Events provides a simple, reliable, and collaborative experience for both organizers and attendees, enabling live interactive events like town hall meetings, all hands events, and webinars.

• BlueJeans Gateway for Microsoft Teams

  BlueJeans Gateway for Microsoft Teams is the cloud video interop solution that lets you unleash the full power of Teams by connecting people in productive meetings. Certified for Teams, BlueJeansâ interoperable Gateway provides calendar integration and one-touch join for existing room systems, including Polycom, Cisco, LifeSize, and more.

Crestron builds the technology that builds business: unified communication and collaboration, room scheduling, digital signage, AV over IP, and IoT provisioning and management. Our technology is designed to integrate with existing networks, software, and platforms. Our hardware is enterprise-grade, network secure, and ultimately scalable. Crestron solutions work the way you do, so you can focus on your work and not the technology. Crestron facilitates the flow of content and ideas essential to increasing productivity.

Company Email: [email protected]

Website
www.crestron.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Workspace technology

Products

• Crestron Flex MX150

  The sleek new Crestron Flex MX150 console is all you need to transform any space into a highly-effective meeting and collaboration space – and it connects to the room display with just a single cable. It combines all the must-have features people need, with the fast, secure cloud provisioning and management required by technology managers. Crestron Flex MX150 offers the unique flexibility to run native Microsoft Teams® or Zoom Rooms™ software, while still allowing BYOD mode. Thus, for organizations, it delivers the familiar Teams or Zoom experience to employees, while still providing the ability to connect to laptops for other meetings.

• Crestron Flex MM130

  The latest addition to the Crestron Flex ecosystem of intelligent workplace technology, the new Crestron Flex MM130 answers the growing need for a compact, simple-to-use and deploy UC and collaboration solution for small meeting and huddle spaces. It delivers a native Microsoft Teams® or Zoom Rooms® software experience in a sleek, enterprise-grade tabletop console, sized perfectly to maximize workspace on smaller tables. It integrates one-touch-to-join, high-performance audio and video, plus room control via the intuitive 7" touch screen interface. And, like all Crestron Flex products, it offers fast, secure cloud provisioning and management via the Crestron XiO Cloud™ platform.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Kaltura is the leading video cloud, powering any video experience for any organization. Kaltura Meeting Solution is a video-conferencing and collaboration platform built to support any meeting experience and designed to specifically match the purpose of each meeting. From 1:1 meetings to learning and training, screen sharing, team collaboration, virtual classrooms, distance education, sales meetings and presentations, and webinars, all the way to live townhalls, Kaltura powers any meeting of any size. All meeting recordings and metadata then flow seamlessly into our market-leading enterprise video platform for full VOD enrichment and extended shelf-life of the content.

Company Email: [email protected]

Website
www.kaltura.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• Kaltura Meet

  Kaltura Meet is a meeting experience platform that allows you to easily launch engaging collaboration spaces for any meeting size and type, no downloads or installations required. Fun and collaborative tools including whiteboard, chat, shared notes, content playlist, keep everyone focused and actively participating. Breakout rooms allow for smaller group interactions even within larger meetings. Share meeting recordings from your meetings hub with advanced capabilities for editing, automatic transcription, analytics, and so much more.

• Kaltura Webinar

  Kaltura Webinar is a customizable meeting experience platform that enables you to engage your audience and create memorable experiences. With detailed engagement analytics, polling, Q&A, chat, and more, you can connect with your audience and measure your success. Advanced moderator controls enable you to drive the discussion and even use small breakout rooms for smaller discussions. Recordings are available in a brandable player, and can be embedded in any website or in a dedicated Webinar Video Portal.

• Kaltura Townhall

  Live stream right from your desktop and video conferencing solutions, to broadcast engaging live events, at any size, with multiple presenters and locations. Stream to unlimited concurrent viewers from 100 to 100,000 and above, with integrated network optimization solutions. With live captions, synchronized slides, moderated Q&A, polls and more, you can create memorable townhalls without the production overhead. All recordings are available in your video portal, along with registration options and a brandable player.

• Kaltura MediaSpace

  Kaltura MediaSpace Video Portal is a market-leading video solution that offers an incredibly flexible environment so you can unify videos from your entire company, under your branding, with your workflows, and displaying only your content. With automated integrations to all video conferencing solutions, recordings are immediately made available for sharing. Best of all, it empowers contributors and moderators from all over the organization, removing bottlenecks to unleash the full power of video.

• Kaltura VPaaS

  Kaltura’s Video Platform powers every video use case in every industry. With Kaltura, you’ll quickly engage your users, build community, drive revenue, and put your organization at the cutting edge. Organizations can build their own video experiences with our APIs and developer tools. Video plugins and integrations also allow you to seamlessly add video to your existing workflows.

Panopto is a secure, searchable video portal for all your video conference recordings. It enables you to easily share recordings with people who couldn’t attend the meeting, and instantly recall relevant moments from any meeting through the use of a unique video search engine. Panopto integrates with Zoom, BlueJeans, GoToMeeting, and other popular video conferencing systems. With Panopto, administrators get more control over recorded meeting permissions and governance. Meeting hosts benefit from simplified sharing, a video editor, and viewing analytics. And participants get a more interactive and engaging playback experience.

Company Email: [email protected]

Website
www.panopto.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Pexip simplifies complex video conferencing to empower teams to meet, regardless of location or technology. Our scalable, cloud-native platform enables high-quality video meetings, interoperability with Microsoft and Google solutions, and video system device registration. Customers can deploy Pexip on their own privately-hosted servers, in their own cloud subscription of choice (Azure, Google Cloud or AWS), as a hybrid, or as a service. With a diverse set of APIs, Pexip can be customized to fit customers’ unique needs. The solution is sold through 300 channel partners in 75 countries and used in more than 190 countries.

Company Email: [email protected]

Website
www.pexip.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• Pexip Meetings

  A simple video meeting and calling platform that works on any device. With Pexip, you can schedule and host meetings instantly in a Virtual Meeting Room (VMR), which others can join from video conferencing room systems (SIP/H.323 devices), desktop/mobile (with the Pexip app), web browsers (WebRTC - no downloads required), the Skype for Business app, or traditional audio conferencing (PSTN dialing). Pexip meetings will soon include Adaptive Composition, a new AI-powered technology designed to put people at the heart of the meeting experience using auto-framing and intelligent layouts. Available as a service or self-hosted.

• Pexip Cloud Video Interop (CVI) for Microsoft Teams

  Pexip Cloud Video Interoperability (CVI) enables professional SIP and H.323 video conferencing systems to join Microsoft Teams as if they were native Microsoft clients. This can accelerate your migration to Microsoft Teams by making it easier for others to join your meetings. Pexip offers certified, native interoperability for Microsoft Teams.

• Pexip Interoperability Gateway for Google Hangouts Meet

  The Pexip Google Hangouts Meet interoperability solution allows third-party video conferencing devices and systems to natively join Meet calls. It extends the use of Meet across organizations that have multiple video meeting solutions from vendors such as Cisco and Polycom, or even Skype for Business. Pexip is the first and only company to provide this interoperability for Google Hangouts Meet.

• Pexip Call Control and Management

  Standards-based video conferencing endpoints (SIP/H.323 devices) are a critical part of your video conferencing ecosystem. With Pexip, you can register and manage video systems from Cisco, Poly (Polycom), Lifesize. Yealink, and more, on our global network.

PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring small businesses and large enterprises around the world easy-to-use and effective collaboration and communication solutions. Today’s business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team synergy and interaction. GlobalMeet, our portfolio of purpose-built applications is designed to meet the collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting.

Company Email: [email protected]

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• GlobalMeet (UC)

  GlobalMeet, our new generation of unified communications as a service provides a complete enterprise-grade, mobile-enabled, cloud-native communications service, including a cloud-based phone system, text messaging, chat, HD video and online collaboration. With over 160 points of presence and robust collaboration tools, GlobalMeet makes communication easy at any location. With GlobalMeet, you can revolutionize the way you work and truly live your best work life.

• GlobalMeet Collaboration

  GlobalMeet Collaboration is a feature-rich video conferencing solution that delivers a superior collaboration experience. Users have instant, one-click access to their own simple and intuitive meeting room on any device, anywhere, anytime. Attendees can join using the device of their choice and experience quality audio, video, web and screen sharing capabilities. Backed by 24/7 multimodal support capability, GlobalMeet Collaboration is an ideal fit for team meetings, customer presentations, training sessions and other everyday collaboration needs.

• GlobalMeet Webcast

  GlobalMeet Webcast, formerly Talkpoint, is the global standard for live webcasting and video streaming for enterprise and Fortune™ 500 companies. The cloud-based SaaS webcast platform provides businesses with an easy-to-use, secure and scalable environment to produce high-profile, engaging webcasts for thousands of attendees worldwide. Take the stress out of your webcasts with our flexible event delivery that scales from self-service to fully managed support. Whether your need is for a global town hall, an investor meeting or a high-profile marketing or training event, GlobalMeet Webcast is built to transform your online event experience.

• GlobalMeet Operator Assisted

  Reach participants anywhere in the world with GlobalMeet Operator Assisted using our secure audio network. Your clients, investors and board members expect a hassle-free conference calling experience, so let our professional operators manage your important events and avoid the delays, disconnects and other persistent problems of typical conference calls.

• GlobalMeet Hosted PBX

  GlobalMeet offers a cloud phone system that helps improve communication with quality, web-based enterprise voice supported on both traditional phones and mobile devices. Our cloud phone system with high-definition audio makes it easy to talk to and hear people all over the world.

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Amazon Chime

  Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Voice Connector

  Amazon Chime Voice Connector delivers a pay-as-you-go SIP trunking service that enables companies to make and/or receive secure and inexpensive phone calls with their phone systems. Voice Connector is a low-cost alternative to service provider SIP trunks or Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs). Customers have the option to enable inbound calling, outbound calling, or both.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

Avocor, the world's fastest-growing display company, is a leader in creating interactive displays that enable companies and classrooms of all sizes to communicate and collaborate more effectively. Avocor works closely with UC leaders, including Zoom, Microsoft, Lenovo, Logitech, Intel and Crestron to create superior, seamless solutions for teams to collaborate, create, communicate and simply be more effective and get more done.

Company Email: [email protected]

Website
www.avocor.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems

BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting. Thousands of companies from growing businesses to Fortune 500 leaders use BlueJeans every day for video, audio and web conferencing meetings and large interactive events, so people can work productively where and how they want. Fast to join and simple to use, BlueJeans is the meeting solution teams trust to do their best work. For more information, visit www.bluejeans.com.

Website
bluejeans.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• BlueJeans Smart Meetings

  BlueJeans Meetings provide easy to use, enterprise-grade video meetings with crystal clear audio powered by Dolby Voice®. With your everyday collaboration and calendaring tools integrated with BlueJeans, meeting organizers and attendees can easily communicate as if they were meeting in person. BlueJeans Smart Meetings offers a new set of productivity capabilities within BlueJeansâ enterprise-grade platform to reduce meeting quantity and improve accountability across your organization. Learn how real-time intelligence, highlights, action iteming, and summaries give contributors control of their calendars by attending fewer, smarter meetings.

• BlueJeans Rooms featuring Dolby Rooms as a Service

  BlueJeans Rooms transform any room into an easy-to-use video meeting room requiring little to no end-user training and effortless IT management, while increasing workforce collaboration. Rooms as a Service (RaaS) is a new subscription service that bundles Dolby Voice Room with BlueJeans Rooms, maintenance and support at an all-inclusive fixed monthly price.

• BlueJeans Events

  BlueJeans Events provides a simple, reliable, and collaborative experience for both organizers and attendees, enabling live interactive events like town hall meetings, all hands events, and webinars.

• BlueJeans Gateway for Microsoft Teams

  BlueJeans Gateway for Microsoft Teams is the cloud video interop solution that lets you unleash the full power of Teams by connecting people in productive meetings. Certified for Teams, BlueJeansâ interoperable Gateway provides calendar integration and one-touch join for existing room systems, including Polycom, Cisco, LifeSize, and more.

Crestron builds the technology that builds business: unified communication and collaboration, room scheduling, digital signage, AV over IP, and IoT provisioning and management. Our technology is designed to integrate with existing networks, software, and platforms. Our hardware is enterprise-grade, network secure, and ultimately scalable. Crestron solutions work the way you do, so you can focus on your work and not the technology. Crestron facilitates the flow of content and ideas essential to increasing productivity.

Company Email: [email protected]

Website
www.crestron.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Workspace technology

Products

• Crestron Flex MX150

  The sleek new Crestron Flex MX150 console is all you need to transform any space into a highly-effective meeting and collaboration space – and it connects to the room display with just a single cable. It combines all the must-have features people need, with the fast, secure cloud provisioning and management required by technology managers. Crestron Flex MX150 offers the unique flexibility to run native Microsoft Teams® or Zoom Rooms™ software, while still allowing BYOD mode. Thus, for organizations, it delivers the familiar Teams or Zoom experience to employees, while still providing the ability to connect to laptops for other meetings.

• Crestron Flex MM130

  The latest addition to the Crestron Flex ecosystem of intelligent workplace technology, the new Crestron Flex MM130 answers the growing need for a compact, simple-to-use and deploy UC and collaboration solution for small meeting and huddle spaces. It delivers a native Microsoft Teams® or Zoom Rooms® software experience in a sleek, enterprise-grade tabletop console, sized perfectly to maximize workspace on smaller tables. It integrates one-touch-to-join, high-performance audio and video, plus room control via the intuitive 7" touch screen interface. And, like all Crestron Flex products, it offers fast, secure cloud provisioning and management via the Crestron XiO Cloud™ platform.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

XMedius is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud communications solutions enable businesses to benefit from secure and unified communication, as well as to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. Based in Montreal (Canada), with offices in Seattle (USA) and Paris (France), the company serves businesses, enterprises and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.

Company Email: [email protected]

Website
www.xmedius.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Voicemail/Unified Messaging

Products

• XM Connect

  Enterprise-class Unified Communications platform delivering secure voicemail, unified messaging, mobility, personal assistant, call center, fax and notification. Its industry-leading UC interoperability enables organizations to maximize their PBX and email investments by providing seamless integration into multi-vendor environments. XM Connect, deployed on-premises or in the cloud, delivers mission-critical applications to meet the ever-changing demands associated with cloud, mobility and security.

• XM Fax

  Fax over IP (FoIP) software or cloud solution that replaces the need for traditional fax machines, as well as the dedicated lines, paper, ink, and maintenance associated with them. It improves productivity for organizations by allowing users to send and receive sensitive data directly from their PCs, laptops, mobile devices, and multifunction printers (MFPs) from anywhere, at any time. It is available in on-premises, Hybrid and cloud deployments.

• XM SendSecure

  Collaborative file exchange platform available in the Cloud and On-Premises. It allows users to upload text, audio, or video files of up to 5 Terabytes in size into an ephemeral SafeBox where file transfers take place. Files are automatically scanned with antivirus software and two- factor authentication and double encryption ensure the highest level of data protection in transit to recipients. Receiving files doesn’t require a user account, but recipients are authenticated via a one-time code received via an SMS, an automated voice call or an email. Once the SafeBox is closed, it automatically generates a signed audit record.

• XM TeamQ

  Call Center solution supporting up to 50 teams and 250 agents with no CTI connection required on the phone system. Bridging the gap between bare-bones hunt groups and expensive full contact centers, XM TeamQ is designed for small teams. XM TeamQ integrates with all major phones systems, delivering Automatic Call Distribution (ACD), Uniform Call Distribution (UCD), agent desktop control, supervisor interface, call recording, reports and more.

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Kaltura is the leading video cloud, powering any video experience for any organization. Kaltura Meeting Solution is a video-conferencing and collaboration platform built to support any meeting experience and designed to specifically match the purpose of each meeting. From 1:1 meetings to learning and training, screen sharing, team collaboration, virtual classrooms, distance education, sales meetings and presentations, and webinars, all the way to live townhalls, Kaltura powers any meeting of any size. All meeting recordings and metadata then flow seamlessly into our market-leading enterprise video platform for full VOD enrichment and extended shelf-life of the content.

Company Email: [email protected]

Website
www.kaltura.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• Kaltura Meet

  Kaltura Meet is a meeting experience platform that allows you to easily launch engaging collaboration spaces for any meeting size and type, no downloads or installations required. Fun and collaborative tools including whiteboard, chat, shared notes, content playlist, keep everyone focused and actively participating. Breakout rooms allow for smaller group interactions even within larger meetings. Share meeting recordings from your meetings hub with advanced capabilities for editing, automatic transcription, analytics, and so much more.

• Kaltura Webinar

  Kaltura Webinar is a customizable meeting experience platform that enables you to engage your audience and create memorable experiences. With detailed engagement analytics, polling, Q&A, chat, and more, you can connect with your audience and measure your success. Advanced moderator controls enable you to drive the discussion and even use small breakout rooms for smaller discussions. Recordings are available in a brandable player, and can be embedded in any website or in a dedicated Webinar Video Portal.

• Kaltura Townhall

  Live stream right from your desktop and video conferencing solutions, to broadcast engaging live events, at any size, with multiple presenters and locations. Stream to unlimited concurrent viewers from 100 to 100,000 and above, with integrated network optimization solutions. With live captions, synchronized slides, moderated Q&A, polls and more, you can create memorable townhalls without the production overhead. All recordings are available in your video portal, along with registration options and a brandable player.

• Kaltura MediaSpace

  Kaltura MediaSpace Video Portal is a market-leading video solution that offers an incredibly flexible environment so you can unify videos from your entire company, under your branding, with your workflows, and displaying only your content. With automated integrations to all video conferencing solutions, recordings are immediately made available for sharing. Best of all, it empowers contributors and moderators from all over the organization, removing bottlenecks to unleash the full power of video.

• Kaltura VPaaS

  Kaltura’s Video Platform powers every video use case in every industry. With Kaltura, you’ll quickly engage your users, build community, drive revenue, and put your organization at the cutting edge. Organizations can build their own video experiences with our APIs and developer tools. Video plugins and integrations also allow you to seamlessly add video to your existing workflows.

ABOUT RIBBON (Nasdaq: RBBN) We deliver global communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud offers, and leading-edge software security and analytics tools. To learn more, visit rbbn.com.

Company Email: [email protected]

Website
ribboncommunications.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

For almost 14 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 76 Availability Zones (AZs) within 24 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• Workspace technology

Products

• Amazon Connect

  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

• Amazon Chime

  Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

• Alexa for Business

  Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

• Amazon Voice Connector

  Amazon Chime Voice Connector delivers a pay-as-you-go SIP trunking service that enables companies to make and/or receive secure and inexpensive phone calls with their phone systems. Voice Connector is a low-cost alternative to service provider SIP trunks or Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs). Customers have the option to enable inbound calling, outbound calling, or both.

• Contact Lens for Amazon Connect

  Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

Crestron builds the technology that builds business: unified communication and collaboration, room scheduling, digital signage, AV over IP, and IoT provisioning and management. Our technology is designed to integrate with existing networks, software, and platforms. Our hardware is enterprise-grade, network secure, and ultimately scalable. Crestron solutions work the way you do, so you can focus on your work and not the technology. Crestron facilitates the flow of content and ideas essential to increasing productivity.

Company Email: [email protected]

Website
www.crestron.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Workspace technology

Products

• Crestron Flex MX150

  The sleek new Crestron Flex MX150 console is all you need to transform any space into a highly-effective meeting and collaboration space – and it connects to the room display with just a single cable. It combines all the must-have features people need, with the fast, secure cloud provisioning and management required by technology managers. Crestron Flex MX150 offers the unique flexibility to run native Microsoft Teams® or Zoom Rooms™ software, while still allowing BYOD mode. Thus, for organizations, it delivers the familiar Teams or Zoom experience to employees, while still providing the ability to connect to laptops for other meetings.

• Crestron Flex MM130

  The latest addition to the Crestron Flex ecosystem of intelligent workplace technology, the new Crestron Flex MM130 answers the growing need for a compact, simple-to-use and deploy UC and collaboration solution for small meeting and huddle spaces. It delivers a native Microsoft Teams® or Zoom Rooms® software experience in a sleek, enterprise-grade tabletop console, sized perfectly to maximize workspace on smaller tables. It integrates one-touch-to-join, high-performance audio and video, plus room control via the intuitive 7" touch screen interface. And, like all Crestron Flex products, it offers fast, secure cloud provisioning and management via the Crestron XiO Cloud™ platform.

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming. The establishment of EPOS follows the demerge of Sennheiser Communications – the joint venture between Sennheiser Electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. Headquartered in Copenhagen, EPOS is part of Demant, a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

Company Email: [email protected]

Website
www.eposaudio.com/en/dk

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications
• Workspace technology

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Website
www.fuze.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC
• Workspace technology

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work.

Company Email: [email protected]

Website
www.newline-interactive.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Workspace technology

Products

• Newline IP Series

  The latest wave in technology brings you more effective with stronger network security. The IP Series brings you better, secure meetings in an all-in-one package. Never worry again about your system being vulnerable. Get right to work with a Linux-based operating system that keeps root access to your network out of reach while staying easy for anyone to use. Navigate to what you need with ease, on an vivid, commercial-grade screen that feels as natural as writing on paper. Advanced touch technology and a capacitive touch system makes interacting with the display more seamless than ever. Connect your team to the world without compromising sensitive information.

• NT Series

  The NT Series is a non-touch display that brings your presentations to life in vivid Ultra-High Definition (4K) resolution. Focus on just the tools you need to succeed in your organization without paying more for features you won’t use. Wirelessly cast to the screen from any mobile device, tablet, desktop, or laptop. Whether you use Windows, Mac, or Chrome, the NT Series lets you share your screen through a wireless connection or through the multiple I/O ports built into the panel. Access your files on your preferred Cloud storage system right on the display. Rediscover the simplicity of real innovation with the new NT Series.

• New X Series

  Take your collaboration to the next level with our reinvented award-winning X Series. A Linux-based OS that keeps your touch display and your network secure, and your ideas safe. With a sleeker design, and integrated 4K camera and noise-cancelling microphone, the new X Series connects you to the world. Write over anything on the screen. Connect wirelessly to the display to share your screen or access your Cloud storage and save files directly there. Enhance meetings on a display that is fast to load and makes getting to work more efficient. Use the UC software of your choice to stay in touch with remote teams.

• RS+ Series

  Bring your campus to life with the RS+ Series. With interactive flat panels, classrooms, lecture halls, and labs become more interactive by actively engaging students. Prepare students for life after academia with the RS+ Series, which leads the industry in brightness, clarity, and innovation. Object recognition technology recognizes when you are using a stylus or your finger, and switches between annotation modes based on how you are interacting with the display. Wirelessly cast to the display or access documents saved in Cloud storage, all with a seamless and easy to navigate user interface that requires no training to use. The RS+ Series gives you the freedom to empower your campus.