2019 Sponsors and Exhibitors

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.

Address
2125 O'Nel Dr.
San Jose, California 95131
United States of America

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Serving more than 300 million people worldwide, Cisco is the trusted leader in Collaboration that transforms how people connect, communicate, and create. The Cisco Collaboration portfolio offers innovative solutions for businesses of all sizes, that can be delivered from the cloud, premise, or hybrid environments.

Address
170 W Tasman
San Jose, California 35134
United States of America

Website
www.cisco.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• Cisco Webex Room Kit Mini

  Cisco Webex Room Kit Mini is a videoconferencing solution custom-designed to easily outfit and manage thousands of huddle spaces with the intelligent collaboration tools typical of larger room systems with lower TCO than competitors. With a wide 120-degree field of view, Room Kit Mini is ideal for rooms of 2-5 people. It also offers the flexibility to connect to laptop-based video conferencing software via USB.

• Customer Journey Platform

  The Cisco Customer Journey Platform, part of Customer Journey Solutions, is a Cisco contact center solution that primarily addressed the mid-market segment and is an ideal contact center solution for new business creating a first contact center, a medium-sized business looking to improve contact center operations, or a distributed contact center needing visibility and control over multiple contact center sites and systems.

• Cisco Webex Meetings

  Cisco Webex Meetings is the most widely adopted and trusted meetings service on the market. It provides simple, modern video meetings with the easiest schedule and join experiences. Join from any device including browser, mobile, and video room devices. Cisco Webex is globally available, secure and optimized to eliminate delays so that everyone has an amazing experience no matter where they are.

• Cisco 500 Series Headsets

  Great audio isn’t just for audiophiles anymore. The Cisco Headset 500 Series offers a full range of wired and wireless models with deep integrations with Cisco phones and apps and for easy setup and effortless administration.

• Cisco BroadCloud Calling

  Ready to finally throw out that old PBX or UC solution and transition to the cloud? Cisco BroadCloud Calling is a highly scalable, fully featured enterprise calling platform, that can be combined with Cisco Webex Teams to deliver a complete collaboration solution from the cloud.

Content Guru is a provider of multi-award-winning cloud contact center and customer engagement solutions, operating across Europe, North America and Asia-Pac. Its cloud-based platform, storm®, is identified by leading analysts as premier contact center technology, combining unrivalled scalability, intelligent automation, and unlimited integration capabilities. The omni-channel contact processing capabilities bring together interactions across email, SMS, voice, WebRTC, IM and social media behind a single screen. Hundreds of the world’s largest organisations rely on storm for mission-critical services, in sectors from finance through to retail and utilities, including the NHS, Rakuten and G4S.

Address
1901 South Bascom Ave
Suite 1100
Campbell, California 95008
United States of America

Website
www.contentguru.com

Social Networks

Address
2001 Junipero Serra Blvd
Daly City, California 94014
United States of America

Website
www.genesys.com

Address
One Microsoft Way
Redmond, Washington 98052
United States of America

Website
www.microsoft.com/en-us

Address
150 rue Gallieni
Boulogne Billancourt, 92100
France

Website
www.prosodie.com

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Address
20 Davis Drive
Ring Central
Belmont, California 94002
United States of America

Website
www.ringcentral.com

Social Networks

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Address
375 Beale Street, Suite 300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Twilio Flex

Address
23 Main Street
Holmdel, New Jersey 07733
United States of America

Website
business.vonage.com

Address
25-28 North Wall Quay
Dublin, 1 D01 H104
Ireland

Website
www.zailab.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Zailab

  Zailab is a next-generation cloud-based contact center platform. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency. Zailab is changing the way you set up, handle and pay for your conversations. Our platform is quick and easy to set up and optimize as needed. With the use of AI, Zailab is able to route and prioritize interactions from any channel, any time. Zailab’s consumption-based model empowers you to pay only for the features you use, as you use them – no monthly licensing fees and no upfront costs. It’s time to start having more rewarding conversations.

For over 12 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 125 services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence, Internet of Things, mobile, security, hybrid, virtual and augmented reality, media, and application development, deployment, and management from Availability Zones spanning many geographic regions. AWS services are trusted by customers around the world - including the fastest-growing startups, largest enterprises, and leading government agencies - to power their infrastructure, make them more agile, and lower costs. Visit aws.amazon.com.

Address
P.O. Box 81226
Seattle, Washington 98108-1226
United States of America

Website
aws.amazon.com

Social Networks

Address
208 South Akard Street
Dallas, Texas 75202
United States of America

Website
www.att.com

Address
4655 Great America Parkway
Santa Clara, California 95054
United States of America

Website
www.avaya.com

Offering access to voice, messaging, phone numbers, and 9-1-1 from the cloud, Bandwidth provides modern communications, with an API platform built atop our own nationwide all-IP voice network. We help businesses disrupt expectations, migrate their communications to the cloud, and expand their footprint, all with our award-winning support.

Address
900 Main Campus Dr.
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Voice

  We’ve made crystal-clear voice easy and accessible. Whether you’re looking to embed voice into your application or product using our APIs or power your contact center on our toll-free network, we’re ready to give your business a voice with our 24x7 monitored nationwide all-IP voice network.

• Messaging

  No matter your messaging needs — SMS, MMS, toll-free texting, or the powerful alternative to short codes, A2P messaging, we can help you send the messages you need to. Easily embed messaging into your product through our APIs and enable the communications your customers prefer.

• 9-1-1 Access

  With changing regulations and evolving technology, keeping up with 9-1-1 can be complicated, whether it’s for your product or mobile workforce. We take the stress out of 9-1-1 with easy-to-use tooling, expert knowledge, and routing options to help make integrating emergency services into your product or service less complicated.

• Phone Numbers

  Managing thousands of phone numbers can seem overwhelming, but our platform makes it happy. We’ve streamlined the process for ordering, provisioning, and porting phone numbers with our easy-to-use dashboard and APIs that allow you to embed our tools into your platform.

• BYOC

  You like having choices. BYOC (or Bring Your Own Carrier) gives you the flexibility and control to choose the carrier that makes sense with your current setup. Whether you need additional features or new coverage, Bandwidth’s BYOC options allow us to be another tool in your belt, whether we’re your only carrier or one of many.

Address
15 Volvo Drive
Rockleigh, New Jersey 07647
United States of America

Website
www.crestron.com

Dolby Laboratories is based in San Francisco with offices in over 20 countries around the globe. Dolby transforms the science of sight and sound into spectacular experiences. Through innovative research and engineering, we create breakthrough experiences for billions of people worldwide through a collaborative ecosystem spanning artists, businesses, and consumers. The experiences people have – with Dolby Cinema, Dolby Vision, Dolby Atmos, Dolby Voice, Dolby Dimension, and Dolby Audio – revolutionize entertainment and communications at the cinema, on the go, in the home, and at work.

Address
1275 Market Street
San Francisco, California 94103-1410
United States of America

Website
www.dolby.com

Five9, a leading provider of cloud software for the enterprise contact center market, brings the power of the cloud to thousands of customers and facilitates more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software enabling you to create exceptional customer experiences.

Address
4000 Executive Pkwy Ste 400
San Ramon, California 94583
United States of America

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney. For more information, visit www.fuze.com.

Address
2 Copley Place
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Text-based Messaging (email, IM)

Products

• Fuze Platform

A recognized market leader in Communications and Collaboration, LogMeIn has a broad portfolio of products that create simpler, more intelligent ways for people to meet, connect, market, sell and train, to deepen relationships and drive better outcomes. These include award-winning products such as GoToMeeting, GoToWebinar, GoToTraining, join.me, Grasshopper, and Jive. LogMeIn’s combined communication and collaboration products support over 25 million users, with over 900 million conferencing minutes a month contributing to over 7 million meetings per month, and 12 billion voice minutes per year.

Address
333 Summer St
Boston, Massachusetts 02210
United States of America

Website
www.logmeininc.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

We’ve reimagined meeting room collaboration, improving the ease and quality of in-room video conferencing so teams are empowered to do more. Using web-based communication platforms and protocols, integrating with workflows and external apps and delivering crystal-clear audio with high-definition 4K cameras from Dolby Voice®, we’re providing enterprises with exceptional meeting experiences at affordable per-room pricing. Taking less than 15 minutes to install, our video conferencing solutions deliver instant collaboration, filling meeting rooms with empowered workers. Get more from your in-room video conferencing so you can do more for your business.

Address
500 Arguello Street
Suite 300
Redwood City, California 94063
United States of America

Website
highfive.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Highfive Select

  The Select is the all-in-one conferencing device that offers a wide-angle HD video conferencing camera that captures the entire room within a 120-degree field of view, no zoom required. Also built in is an integrated microphone that features noise and echo cancellation. It's the best option for huddle and meeting rooms with 5 or less seats.

• Highfive Plus

  The Plus adds the best-in-class Dolby Conference Phone (DCP) for an even better audio experience with dynamic leveling technology and a 360-degree audio capture. It means remote participants will hear everyone clearly, just as if they are in the same room. Also the Dolby Conference Phone’s touch screen allows in-room participants to launch and control meetings quickly and easily so your teams can get to work. This is a terrific solution for larger meeting rooms with 5-12 seats.

• Highfive Premium

  The Premium meeting solution provides the best video and audio conferencing experience that unites the powers of Highfive and Dolby. In addition to the Dolby Conference Phone, the Premium includes a 4K HDR camera which offers a high dynamic range to instantly adjust for contrast or difficult lighting. With proper lighting the camera’s intelligent scene framing can digitally pan, tilt, zoom and follow the conversations that occur in the meeting room. Not only that, but this superior camera also offers whiteboard framing and dual-screen support to share content or display up to six incoming video feeds to provide a more collaborative meeting experience for all participants.

Logitech transforms video collaboration by offering easy-to-use and affordable tools for meeting spaces, huddle rooms, desktops, and more. Easily deployable at scale and fully-compatible with leading video platforms, including Microsoft, Google, and Zoom, our USB-enabled ConferenceCams and webcams deliver crystal-clear audio and razor-sharp video for great user experiences. Our UC headsets and meeting room accessories also provide great experiences for users through high performance and award-winning design. Learn more at www.logitech.com/vc

Address
7700 Gateway Blvd
Newark, California 94560
United States of America

Website
www.logitech.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Logitech Rally

  Logitech Rally delivers studio-quality video, unmatched voice clarity, and RightSense automation for better video meetings. Easily deployable at scale, Rally is compatible with leading cloud video applications, including Google Hangouts Meet, Microsoft Skype® for Business, Microsoft Teams, and Zoom. With modular audio, thoughtful cable management and premium finishes, Rally integrates beautifully into medium and larger rooms.

• Logitech Rally Camera

  With premium industrial design and an Ultra-HD imaging system, Rally Camera tops the lineup of standalone video cameras from Logitech®. Packed with advanced optics and breakthrough technologies, Rally Camera delivers premium performance in professional meeting spaces of all shapes and sizes. With whisper-quiet mechanical Pan/Tilt/Zoom, razor-sharp 15X HD zoom, expansive 90° field of view, and powerful 4K sensor, Rally Camera captures every person in the room with truly phenomenal video quality.

• Logitech MeetUp

  Logitech® MeetUp is a premier ConferenceCam designed for small conference rooms and huddle rooms. With a superwide 120° field of view, MeetUp makes every seat at the table clearly visible. Motorized pan/tilt widens FOV up to 170°, while a low-distortion Logitech-engineered lens, Ultra HD 4K optics, and three camera presets deliver remarkable video quality and enhance face-to-face collaboration. MeetUp’s integrated audio is optimized for huddle room acoustics and delivers an exceptional sound experience.

• Logitech BRIO 4K Webcam

  Logitech BRIO is a Windows Hello-certified webcam that delivers 4K UHD and 5X zoom for truly amazing video quality. BRIO’s 4K image sensor is a next-generation powerhouse that enables 5X digital zoom, high frame rates and multiple resolutions to optimally support any compute/network environment. Advanced Logitech optics deliver razor-sharp video resolution with autofocus and 65°, 78°, and 90° FOV options.

Address
2740 North Dallas Parkway, Suite 260
Plano, Texas 75093-4834
United States of America

Website
www.masergy.com

Address
Baarsjesweg 285
Amsterdam, Noord Holland, 1058 AE
Netherlands

Website
www.messagebird.com/en-us

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Address
350 Legget Drive
Kanata, Ontario K2K 2W7
Canada

Website
www.mitel.com

Social Networks

Address
500 Oracle Parkway
Redwood Shores, California 94065
United States of America

Website
www.oracle.com

The Pexip Infinity cloud enterprise application enables seamless communication and collaboration across incompatible video and audio technologies such as traditional video conferencing, Microsoft Teams, Skype for Business, Google Hangouts Meet, and WebRTC. Pexip is a certified strategic technology partner with both Microsoft and Google Cloud. The Infinity platform provides enterprise-scale capacity. It is designed for deployment in clouds such as Microsoft Azure, AWS, or Google Cloud Platform, or can be run on-premises in an organization's data center. Infinity powers multiple leading VCaaS providers. Pexip is headquartered in Oslo, Norway, with main offices in New York, London, and Sydney.

Address
240W 35th Street
Suite 300
New York, New York 10001
United States of America

Website
www.pexip.com

Social Networks

At PGi we pride ourselves on being collaboration & communication solution experts with 27 years as industry leaders. From a powerful, intuitively designed collaboration platform to our team of experienced and committed service technicians, PGi's expansive portfolio of communication solutions powers the intelligent enterprise of today. We enable organizations to connect, communicate and collaborate every time, everywhere. That’s what PGi’s flagship collaboration product, GlobalMeet® is all about - arming companies with the seamless, universal tools they need to unleash collaboration and creativity.

Address
2300 Lakeview Parkway, Suite 400
Alpharetta, Georgia 30009
United States of America

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• A/V Meeting Room Technologies

Products

• GlobalMeet®

  From small teams to large enterprises, GlobalMeet® offers robust solutions for meetings, events and team collaboration.

Ribbon Communications has over two decades of leadership in real-time communications. Its world-class technology and intellectual property enables enterprises to adopt more collaborative and secure communications, improving employee productivity and customer engagement. Ribbon’s Session Border Controllers (SBCs) and Intelligent Edge devices transform enterprise networks from legacy environments to standards-based, secure IP architectures. The company’s Kandy Cloud offers a comprehensive set of embedded and unified communications services (CPaaS and UCaaS) to accelerate this transformation. Ribbon’s global partner community and support organization empowers enterprises to connect employees and customers from anywhere. ribboncommunications.com

Address
4 Technology Park Drive
Westford, Massachusetts 01886
United States of America

Website
ribboncommunications.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• WebRTC

Products

• Microsoft Teams Direct Routing

  Ribbon's Microsoft Certified SBCs enable secure SIP trunking access to Microsoft Teams and Skype for Business deployments.

• Kandy UCaaS and CPaaS

  Ribbon's Kandy Cloud provides robust unified communications, collaboration and contact center services as well as APIs and SDKs that make it easy to embed communications into applications and business processes.

• Session Border Controllers (SBC)

  Ribbon offers enterprises the most comprehensive portfolio of SBCs to enable secure communications. From low cost appliances for branch offices to scalable software solutions for enterprise data centers (public or private) that support tens of thousands of sessions - even under attack.

• Ribbon Protect

  Ribbon Protect provides enterprises with a machine learning, network behavioral analytics solution for their unified communications (UC) network and fraud management. Protect enables enterprises to accurately block toll fraud, Robo-dialers as well as disseminate security policies across network “enforcers” such as SBCs and firewalls.

Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees. The world’s most passionate, customer-focused brands achieve better interactions, deeper insights, and more meaningful outcomes with Serenova’s contact center solutions. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia. Headquartered in Austin, Texas, Serenova also has operations in California, Canada, the United Kingdom and Australia.

Address
7300 Ranch Rd 2222, Bldg III, Suite 200
Austin, Texas 78730
United States of America

Website
www.serenova.com

Social Networks

Slack is the leading global collaboration hub that makes people’s working lives simpler, more pleasant and more productive. From global Fortune 100 companies to corner markets, businesses and teams of every kind use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco CA, and has nine offices around the world. For more information on how Slack makes teams better connected, visit slack.com.

Address
500 Howard Street
San Francisco, California 94103
United States of America

Website
slack.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps

Products

• Enterprise Grid

  Slack Enterprise Grid powers the design, usage, and administration of multiple interconnected Slack workspaces across your entire company.

Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.

Address
535 Mission Street
12th Floor
San Francisco, California 94105
United States of America

Website
www.talkdesk.com

Social Networks

Products

• Talkdesk Callbar

  Improve productivity with a seamless contact center experience. With Callbar, reps can make or receive calls from anywhere on their desktop, integrate with other business solutions and set up a variety of time-saving automations with CRMs like Salesforce and Zendesk. Callbar is easy to set up and agents can get ramped up with little or no training.

• Talkdesk Analytics

  A reporting & analytics suite that includes: Talkdesk Live - Monitor and optimize performance with comprehensive real-time reporting. Talkdesk Live’s API-based, customizable dashboards allow you to display what matters most to you and your team. A range of prebuilt reports helps you quickly surface trends so you can take action Talkdesk Explore - Improve contact center performance using data from any channel, device or any point in the customer journey. Talkdesk Explore is a historical reporting and business analytics tool that provides quick access to large volumes of data. Features flexible filtering, scheduling, and customization options.

• Talkdesk Omnichannel

  Engage with customers in their channel of choice. Talkdesk Omnichannel provides integrated customer support through SMS and other popular messaging apps, live chat, email, social messaging, social listening and more. Build a chatbot in minutes for effective self-service. Move seamlessly from one channel to another within a single interaction.

• Talkdesk Studio

  Empower your frontline administrators with Studio visual interaction flow designer that enables you to implement routing flows simply and without the need for coding. This gives even the most non-technical users the ability to design, build and deliver the most intricate customer journeys. Route calls based on fields in Salesforce such as case owner, lead owner and account owner. Custom call routing improves first call resolution and enables more personalized conversations.

• Talkdesk IQ

  With Talkdesk iQ, we’ve infused the power of artificial intelligence throughout the Talkdesk Enterprise Contact Center Platform. Talkdesk iQ mines billions of interactions to reveal customer insights and trends and drive predictive recommendations to optimize agent and contact center efficiency. We’ve hidden the complexity of AI, so you don’t need an army of data scientists. All you see is results in the form of better customer/agent engagement, contact center operations and decisions.

Address
311 W. Superior St.
Chicago, Illinois 60654
United States of America

Website
telnyx.com

Today, the office comes to you, not the other way around. Collaboration services help employees work together on different ends of the building—or the world. Web conferencing tools make remote teams feel like they’re right at the table with you. But these business communications tools are only as good as the network they run on. If yours is outdated or can’t handle the traffic, your experience—and your business—can fall behind. With our business communications solutions, you’ll have the technologies and services you need to help employees and partners communicate and collaborate more effectively.

Address
140 W. St.
New York, New York 10007
United States of America

Website
enterprise.verizon.com/products/business-communications

Social Networks

West develops technology-enabled communications that change the way we work and improve the way we live. We are pioneering new ways to interact, to engage, to execute business processes and transactions. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

Address
11808 Miracle Hills Drive
Omaha, Nebraska 68154
United States of America

Website
www.west.com

Social Networks

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom Rooms, the leading software-based conference room solution, features video and audio conferencing, wireless content sharing, and calendaring running on off-the-shelf hardware. Zoom Rooms suit any meeting or collaboration space, from huddle rooms to training centers. Zoom is a private company headquartered in San Jose, CA. Visit zoom.us and follow @zoom_us.

Address
55 Almaden Blvd Ste 600
San Jose, California 95113
United States of America

Website
www.zoom.us

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Zoom Meetings & Chat

  Enterprise video conferencing with real-time messaging and content sharing

• Video Webinar

  Live virtual events and broadcasting

• Zoom Rooms

  Software-based, flawless video, integrated audio, and wireless content sharing

• Business IM

  Send text, image, and audio files instantly on desktop, laptop, tablet, and mobile devices.

• H.323/SIP Connector

  Connect standards-based room systems to the Zoom cloud. Extend a consistent, cloud-based experience across all your room systems

Address
147 Saint Paul Street West, Ste. 240
Montreal, Quebec H2Y 1Z5
Canada

Website
www.x2omedia.com

The new CenturyLink, purpose-built to serve the connection needs of the networked world. CenturyLink understands the power of all that is digital. Life is powered by connections, and business is connections. Our extensive network reach, significant local presence, and innovative technology solutions combined with an experienced team of employees and relentless focus on the customer experience create a powerful choice for enterprise, government, and wholesale customers globally, and consumers nationally. The new CenturyLink is equipped to serve customers with reliable, flexible and secure connections-where, when and how they need them.

Address
100 CenturyLink Drive
Monroe, Louisiana 71203
United States of America

Website
www.centurylink.com

Products/Services Offered

• Contact Center Systems/Applications
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging

Address
1701 JFK Blvd.
Philadelphia, Pennsylvania 19103
United States of America

Website
www.comcast.com

Address
751 Arbor Way #150
Blue Bell, Pennsylvania 19422
United States of America

Website
www.coredial.com

Social Networks

Cyviz is a global technology provider for solutions ranging from multipurpose collaboration spaces and meeting rooms, to complex command & control environments and operations centers. Since 1998, Cyviz empowers the digital workforce and allows users to connect, visualize, and collaborate on critical data. Cyviz provides enterprise-ready turnkey solutions that are easy to deploy, easy to operate, and easy to support. The functionality is built on a concept that is standardized and configurable. Cyviz serves the Fortune 500, global enterprise and government customers that demand seamless integration that engage people, encourage greater collaboration, and accelerate decision-making.

Address
900 N. Glebe Rd, Suite 200
Arlington, Virginia 22203
United States of America

Website
www.cyviz.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Easy Connect

  Cyviz Easy Connect is a network centric solution based on standard web technologies. It allows users to present content from computers in rooms controlled by a Cyviz Easy Controller. The Cyviz Easy Controller ensures that content is not shared on the wrong screen, either by accident or intentionally. Multimedia is streamed using WebRTC, a standard protocol that offers a multitude of benefits. It supports complex network topologies, firewall traversal, secure connection and encryption of content.

• Easy Server

  The Cyviz Easy Server is a web application which serves multiple purposes. It is a web-based tool for remote management, support, diagnosing and upgrading of Cyviz Easy Controllers and Cyviz Connect Receivers. The Easy Server is also a centralized repository for Cyviz Easy Controller runtime and configuration data, as well as AV equipment health status. It acts a host for the Cyviz Easy WebClient, Cyviz Easy Connect web applications and Cyviz Easy Communication Proxy.

• Easy Controller

  The Cyviz Solutions can be divided in categories where the Cyviz Easy X Controller is developed for operation and control of the advanced and complex solutions. The Cyviz Easy M Controller aims at controlling standard meeting rooms, typically with video and audio conferencing capabilities and connectivity for portable computers. The Cyviz Easy A Controller is designed to automate and monitor basic rooms where there is no need for user control via a touch panel. The common factor is that all are built on the Cyviz Easy Platform which is configurable and upgradable.

Address
1025 E. Ball Road
Anaheim, California 92805
United States of America

Website
www.extron.com

Companies come to Google Cloud to transform their businesses. Our comprehensive portfolio --- from infrastructure to apps to devices --- helps enterprises innovate faster, scale smarter, stay secure, and do more with data than ever before. Check out our booth to learn more about Google?s meeting room solutions. With a combination of innovative hardware and engaging, effective software, Google Cloud customers can transform the way their organization communicates.

• Commercial
• Conferencing & Collaboration
• Digital Signage
• Interactive Display

Address
1600 Amphitheatre Parkway
Mountain View, California 94043
United States of America

Website
cloud.google.com

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IntelePeer delivers an omni-channel communications platform built for the enterprise. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. It’s time to move beyond basic communications!

Address
155 Bovet Road
Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Unified Communications

Products

• Atmosphere® Voice Services

  IntelePeer’s Atmosphere® Voice Services is a powerful communications platform that delivers global voice connectivity over an all-IP network. Our reliable and flexible platform eases the transition to IP-enabled cloud services, provides scalability, and creates significant cost savings.

• Atmosphere® Messaging

  To improve customer engagement in today’s mobile world, you need to move beyond basic voice communications. With Atmosphere® Messaging, you get a cost-effective, multi-channel communications solution that combines voice and messaging under one phone number.

• Atmosphere® SmartFlows

  Atmosphere® SmartFlows is an intuitive platform that anyone can use to create and manage omni-channel communication workflows. Whether you are in marketing, customer support, or just short on development resources, it’s easy to build, automate, and integrate communications anywhere your business needs it—no coding required!

• Atmosphere® Engage

  Atmosphere® Engage is a simple and effective way to manage, execute, and measure SMS and voice campaigns with your contacts. With pre-built templates and flows, marketing, billing, sales, operations, and human resources teams can build campaigns and manage the process all in one place.

• Atmosphere® Insights

  Atmosphere® Insights captures all customer interactions across the Atmosphere® platform and integrated third-party business applications to turn communication data into value. Whether the conversation starts via phone call or text message, Atmosphere® Insights can mine these valuable interactions to create powerful intelligence. Measure the things that are most important to your customer experience and communications strategy.

Jabra is a leading global manufacturer of audio solutions committed to engineering best-in-class communications and sound devices that enhance concentration, conversation and collaboration in the modern-day workplace.

Address
900 Chelmsford Street Tower II, 8th Floor
Lowell, Massachusetts 01851
United States of America

Website
www.jabra.com

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Address
1009 Think Place
Morrisville, North Carolina 27560
United States of America

Website
www.lenovo.com

Address
2399 Blake St., Suite 150
Denver, Colorado 80205
United States of America

Website
www2.mersive.com

NEC Corporation of America is a leading technology integrator providing solutions that improve the way people live, work, and communicate. We deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics and technology solutions, with a special focus on safety, security, and efficiency. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 160 countries and $25 billion in revenues.

Address
3929 W John Carpenter Fwy
Irving, Texas 75063
United States of America

Website
www.necam.com

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Nextiva provides cloud-based communications and collaboration solutions designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service®, Nextiva serves more than 150,000 businesses in the United States from its headquarters in Scottsdale, Arizona. Learn more at www.nextiva.com.

Address
8800 E Chaparral Rd, Suite 300
Scottsdale, Arizona 85250
United States of America

Website
www.nextiva.com

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NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies.

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• CXone

  NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations deliver exceptional experiences for customers and employees. Only the CXone platform unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

• Omnichannel Routing

  The NICE inContact CXone Omnichannel Routing suite empowers your agents to effectively interact with customers in any channel, enables you to deploy agents anytime, anywhere and implement routing and interactive voice response changes in hours—for maximum operational flexibility.

• Workforce Optimization

  CXone Workforce Optimization unlocks your team’s potential by inspiring self-improvement, amplifying quality management efforts, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership and accountability, and is fully integrated with CXone

• Analytics

  CXone Analytics provides you with relevant, consumable and actional data so you can make informed, data-driven decisions that will help you drive measurable improvements in operational productivity, customer satisfaction, and other strategic business goals

• Automation and AI (Artificial Intelligence)

  CXone Automation and Artificial Intelligence eliminates routine tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, your contact center agents can be allocated for higher-value and revenue-generating interactions.

Address
Karaportti 3
Espoo, 02610
Finland

Website
www.nokia.com

Plantronics is an audio pioneer and a leader in the communications industry. Plantronics technology creates rich, natural, people-first audio and collaboration experiences so good ideas can be shared and heard—wherever, whenever and however they happen. The company’s portfolio of integrated communications and collaboration solutions spans headsets, software, desk phones, audio and video conferencing, analytics and services. Our solutions are used worldwide by consumers and businesses alike and a leading choice for every kind of workspace. For more information visit plantronics.com.

Address
345 Encinal Street
Santa Cruz, California 95060
United States of America

Website
www.plantronics.com

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Sharpen Technologies is a cloud-based customer experience technology provider that offers an agent-first omni-channel contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Sharpen’s proprietary Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across multiple channels. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind.

Address
211 N. Pennsylvania Street, 4th Floor
Indianapolis, Indiana 46201
United States of America

Website
sharpencx.com

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Address
2300 Berkshire Lane North, Suite 4
Minneapolis, Minnesota 55441
United States of America

Website
www.voyant.com

X2O Media provides technology and services for the emerging visual communications and real-time data visualization market. The award-winning X2O Platform represents a new category of communication tools that improve the way enterprises engage with their employees and build brand awareness. By extending standard digital signage, X2O Media's next generation corporate communications solutions reduce costs, drive safety and deliver corporate information and performance dashboards for intelligent targeting to audiences on the screens they use most - their desktop and mobile devices. Learn more at X2OMedia.com.

Address
147 St. Paul Street -249
Montreal, Quebec H2Y 1Z5
Canada

Website
www.x2omedia.com

Social Networks

Audio and video conferencing solutions from Yamaha streamline collaboration and boost productivity wherever people need to speak openly, share freely and create exceptional things. Yamaha’s considered approach to building enterprise-grade microphone systems, conference phones, and video sound bars ensures exceptional audio quality, ease of connectivity and flexibility for meetings across the table or across the globe. With core tenets of simplicity, clarity and efficiency, Yamaha brings to unified communications a passion for sound and performance that has been creating excitement and inspiration for more than 130 years.

Address
144 North Rd
Suite 3250
Sudbury, Massachusetts 01776
United States of America

Website
uc.yamaha.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Yamaha CS-700 Video Sound Bar

  Equip your huddle room with best-in-class audio, video, and screen-sharing capabilities with this all-in-one video conferencing system. Designed with smaller spaces in mind, this wall-mounted system features ultra-wideband audio and high-quality video to bring spectacular clarity to all of your communication and collaboration needs. Integrated remote management capability makes it easier than ever for your IT department to remotely monitor, manage, and upgrade huddle room installations.

• Yamaha YVC-200 Speakerphone

  Take important calls wherever, whenever with this personal speakerphone, designed to offer professional-quality audio while connected to your laptop, phone or tablet. The built in rechargeable battery allows for complete portability for up to 10 hours, it’s the ideal device for open workspaces, huddle rooms, home offices, and travel. Available in a choice of white or black, the unit blends into any home or corporate office. Its small, lightweight, and space-saving design is perfect for portability and for deployment at laptop or mobile terminals. A headset jack allows for private listening and the option to enjoy music through the unit between calls.

• Yamaha YAI-1 Conference Ensemble

  Bring superior sound to your large conference room or boardroom with the YAI-1 Conference Ensemble, a professional USB audio solution that works straight out of the box using network wiring – no audio processing skills or AV expertise needed. Setup is easy: the system arrives pre-programmed, with microphones already paired, and the USB connection works with your existing conferencing system and standard network wires. All of the components that you’ll need are included in the bundle, from microphones to cables, along with easy-to-follow instructions that guide you through installation. Featuring the Executive Elite wireless system and microphones, along with the Yamaha MRX7-D DSP processor, it’s a flexible solution for a wide variety of conferencing applications.

• Yamaha YVC-1000 USB & Bluetooth Conference Phone

  Ideal for medium and large spaces, this intuitive communications system features separate microphone and speaker units for flexibility during audio, web, and video conferencing. Designed to support 2 external speakers and 5 daisy-chained microphones, it’s the perfect scalable solution for accommodating larger meeting rooms and additional participants. Adaptive echo cancellation and human voice activity detection (HVAD) minimize background noise, facilitating natural, stress-free conversation during every call.

• Yamaha YVC-300 Speakerphone

  Don’t be fooled by this portable conference phone’s compact design: with Yamaha technology, great sound comes in small packages. This USB and Bluetooth-enabled speakerphone outputs the highest volume in its class, delivering crisp sound that fills collaboration spaces and small conference rooms. Industry-leading sound processing technology, including adaptive echo cancellation and human-voice activity detection (HVAD), optimizes your call’s clarity by reducing background noise. Plus, its portable design makes it the ideal communications solution for setting up calls from any area of your workspace without the cost of dedicated equipment. There’s no complex setup necessary. Just take it to your meeting area and connect the USB cable to your PC for use. Simple buttons and indicator lights allow for intuitive control and stress-free use.

Address
4th-5th Fl,S. Bldg, No.63 Wanghai Rd, 2nd Software Park
Xiamen, 361008
China

Website
www.yealink.com

Address
5 Concourse Parkway, Suite 1600
Atlanta, Georgia 30328
United States of America

Website
www.arkadin.com

Address
1800 Gateway Drive
San Mateo, California 94404
United States of America

Website
www.aryaka.com

Address
2325 East Camelback Road, Suite 700
Phoenix, Arizona 85016
United States of America

Website
www.aspect.com

AudioCodes designs, develops and sells advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Cable, and Enterprise networks. AudioCodes’ product range includes Media Gateways, Multi-Service Business Gateways, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers, and Value Added Applications.

Address
200 Cottontail Ln
A101E
Somerset, New Jersey 08873
United States of America

Website
www.audiocodes.com

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Address
9300 SW Gemini Drive
Beaverton, Oregon 97008
United States of America

Website
www.biamp.com

BICS is a leading global communications enabler bridging the telecom and digital world with a suite of strategic solutions to differentiate your Voice, Data, Messaging, Roaming, Security, Analytics, IoT deployment or Virtual Network offering in the face of dramatic market shifts. Our HQ is in Brussels, with offices across Europe, Asia, Middle East, Africa and the Americas. With a diverse and multicultural team of 500+ employees, we continuously strive to provide customers with the highest level of quality, reliability and interoperability.

Address
Rue Lebeau 4
Brussels, 1000
Belgium

Website
www.bics.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Numbers-as-a-Service

  Numbers-as-a-Service for global businesses Cut OpEx and slash cost of ownership even as you expand to new markets with a local presence at country or city level with mobile and fixed numbers in more than 200 countries with high-quality voice connectivity.

• APIs

  APIs: Easy to order, manage and troubleshoot Our easy-to-integrate APIs make it easy and quick to check for number availability, find the price of a number and even order numbers: and provide the information in near-real time. Or brand and offer our APIs as part of your own offering: especially useful if you’re a conference service or UC provider. Don’t have an API-ready environment? Use our online portal for number provisioning, price inquiries and to order, manage and troubleshoot your cloud numbers.

• SIP Trunking

  Connect your cloud communications platform to fixed and mobile networks around the world through a unified single infrastructure with BICS SIP Trunking Services. Integrate your voice and data communications on a single global platform via a single interconnection and achieve significant savings on telecoms costs.

Bluescape, a leading collaboration workspace solution, enables companies to innovate, collaborate, and work together more efficiently. Its online whiteboard gives dispersed teams a visually-rich, interactive platform to work and share multiple third-party applications, documents, multi-media and web content simultaneously. Users can write, draw and add notes in real-time in the digital space to work more creatively in and beyond meetings. Founded in 2012, Bluescape is based in San Carlos, California and is a wholly owned subsidiary of Haworth.

Address
999 Skyway Rd, #145
San Carlos, California 94070
United States of America

Website
www.bluescape.com

Social Networks

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Address
400 1st Ave N, Suite 300
Calabrio
Minneapolis, Minnesota 55401
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Cloud-based Services

Products

• Calabrio Analytics

  Integrate multi channel customer input to gain unprecedented visibility and control.

• Advanced Reporting

  Visualize contact center metrics. Cross-reference data enterprise-wide. Deliver meaningful insights.

• Workforce Management

  More than optimized staffing levels, modern tools to improve predictability and performance.

• Quality Management

  Access and evaluate 100% of your customer interactions. Gain powerful insights.

• Call Recording

  Clean and simple, capture and retrieve calls quickly and accurately.

CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in near real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement.

Address
200 West Street, 4th Floor
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Eureka Analyze

  A cloud-based customer engagement analytics solution that leverages AI and machine learning to deliver intelligence-at-scale from the voice of your customers and to foster a culture of data driven optimization and compliance.

• Eureka Alert

  Takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action.

• Eureka Redact

  Is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.

• Eureka API

  Is a standards-based programming interface for accessing and sharing analytics and transcription data from the Eureka Engagement Analytics platform.

Address
Kista Science Tower, PO Box 1206
Stockholm, 164 28
Sweden

Website
www.clxcommunications.com

Address
Suite 300, One Bentall Centre 505 Burrard Street, Box 95
Vancouver, British Columbia V7X 1M3
Canada

Website
www.counterpath.com

GAI-TRONCS®, a Hubbell Company, is the largest company focused on the communication needs of the world's industrial and commercial markets. Our IP solutions have removed the heavy audio cable from the equation and opened a seamless link between office and plant communications. Our HUBBCOM™ IP Devices provide aesthetically appealing communications in the form of sever-less intercom, point-to-point intercom/video, overhead speaker broadcasting, and web portal access. It additionally offers options for SIP telephone functionality, WiFi connectivity, and Bluetooth. HUBBCOM™ IP Devices provide reliable, seamless communications from the office to the harshest environments. See HUBBCOM™ products in booth #1733.

Address
3030 KUTZTOWN ROAD
Reading, Pennsylvania 19605
United States of America

Website
www.hubbell.com/gai-tronics/en

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iOFFICE is the leading workforce-centric IWMS and the only 100% SaaS platform for the Digital Workplace. iOFFICE equips workplace leaders with the real-time data and mobile tools to plan for the future. iOFFICE HUMMINGBIRD is the first Employee Experience solution AND MOBILE APP, that allows employees to find, reserve, request and receive the spaces, people and events they need while automatically collecting BI. To learn how 1400 companies like Adobe, QVC, McKesson and more are creating the most productive workplaces on earth, visit www.iOFFICECORP.com.

Address
1210 West Clay
Houston, Texas 77019
United States of America

Website
www.iofficecorp.com

Social Networks

IR is a leading global provider of proactive experience management solutions for critical communications ecosystems. Prognosis for Unified Communications, Contact Center and IR Testing Solutions are the industry's preferred choice for ensuring the performance, availability and service quality of Unified Communications and Contact Center technologies from Cisco, Avaya, Microsoft Lync/Skype for Business, Oracle, Sonus, Verint and more. For further information on IR, visit www.ir.com

Address
6312 S Fiddlers Green Circle, Suite 500N
Denver, Colorado 80111
United States of America

Website
www.ir.com

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is a smooth way to save time, money and contribute to a more sustainable world. Crystal clear audio and a sharp video image are essential for efficient meetings, this is why we only focus on cutting-edge technology. Our audio technology OmniSound® is built into all Konftel Conference phones and devices, sold globally under the Konftel brand and our headquarter is based in Sweden.

Address
Döbelnsgatan 19
Umeå, 903 30
Sweden

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel C50300IPx Hybrid

  Shine together. Exceptional video conferences. Konftel C50300IPx Hybrid is a flexible premium video collaboration solution for medium and large meeting rooms. Fantastic PTZ camera, conference phone with OmniSound® and Konftel OCC Hub with HDMI for screen connection. Hybrid conferencing: combine meeting apps on your computer with telephone calls via SIP.

• Konftel C20Ego

  Huddle Room Video. Convenience in a box. Konftel C20Ego is the perfect video collaboration solution for small huddle rooms, combining the Konftel Cam20 4K conference camera and the brilliant Konftel Ego speakerphone with OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s HDMI screen to the collaboration app on your laptop.

• Konftel 300Wx

  Absolute Freedom. The Konftel 300Wx wireless conference phone allows you to hold meetings wherever is convenient for you – without worrying about network and power outlets. The wireless DECT technology is both reliable and secure. Choose a base station to suit your company’s telephony environment, SIP or analog, or connect to an installed DECT system. The rechargeable battery gives you up to 60 hours of talk time.

• Konftel 300IPx

  The Art of Easiness. One click is all it takes to start or join a meeting. Conference calls are easier than ever with the Konftel 300IPx and Konftel Unite mobile app. This versatile IP conference phone is ideal in any room right up to large auditoriums. It has a USB port and works perfectly with Skype for Business, Cisco, Avaya and other meeting tools. Konftel’s patented OmniSound® technology delivers crystal-clear, natural HD audio.

• Konftel 800

  True Conference delight. The next generation IP conference phone, with OmniSound audio, mobile app integration and daisy chain connection.

Address
1601 S. Mopac Expwy, Suite 100
Austin, Texas 78746
United States of America

Website
www.lifesize.com

Metaswitch is the world’s leading cloud native communications software company. The company develops commercial and open-source software solutions that are constructively disrupting the way that service providers build, scale, innovate and account for communication services. By working with Metaswitch, visionary service providers are realizing the full economic, operational and technology benefits of becoming cloud-based and software-centric. Metaswitch’s award-winning solutions are powering more than 1,000 service providers in today’s global, ultra-competitive and rapidly changing communications marketplace. For more information, please visit www.metaswitch.com.

Address
399 Main Street
Los Altos, California 94022
United States of America

Website
www.metaswitch.com

MiaRec, Inc. is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec, Inc. offers advanced contact-center functionality such as Call Recording, Live Monitoring, Reporting, Speech Analytics, Screen Capture, and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Address
333 W Santa Clara, Suite 618
San Jose, California 95113
United States of America

Website
www.miarec.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• MiaRec WFO Suite

  MiaRec WFO Suite is a fully integrated contact-center workforce optimization solutions. It includes MiaRec Call Recording, Live Monitoring, Screen Capture, Agent Evaluation, and advanced Reporting.

• MiaRec Call Recording

  MiaRec Call Recording is an advanced, secure and reliable software solution for recording of calls in contact centers for compliance and quality management purposes.

• MiaRec Quality Management

  MiaRec Quality Management solution provides contact center managers with tools to evaluate and analyze agents' performance for exceptional customer service and better business results.

• MiaRec Recording Announcement

  MiaRec Recording Announcement is a fully automatic recording announcement, played before the call to notify the customer that the call will be recorded. Available for both inbound and outbound call scenarios.

• MiaRec Service Provider Edition

  MiaRec Service Provider Edition is a multi-tenant cloud-ready solution for service providers, offering hosted call recording and contact center management services.

Nectar’s Unified Communications Performance Management solutions deliver exceptional application, network and endpoint health and performance management. Nectar delivers the promise of UC with the most comprehensive multi-vendor UC network monitoring, diagnostics and reporting solutions for Cisco, Microsoft Skype for Business/Teams and Avaya. Nectar has revolutionized the way in which contact centers, enterprise businesses and service providers manage their UC voice, video and collaboration networks.

Address
366 North Broadway, #201
Jericho, New York 11753
United States of America

Website
nectarcorp.com

Social Networks

Address
1200 Ashwood Parkway, Suite 300
Atlanta, Georgia 30338
United States of America

Website
www.noblesys.com

Address
1301, 401 9th Avenue SW
Calgary, Alberta T2P 3C5
Canada

Website
www.nureva.com

NVT Phybridge is the leader in Power over Long Reach Ethernet (PoLRE) using Modern LAN principles and SmartPathPoE™ technology to make IP connections efficient and cost-effective. Our CHARIoT Series of switches help customers modernize to an IP based network, transforming the existing or new infrastructure into an IP path with power. We are a North American-based technology company with global reach dedicated to practical innovation. Our number one priority is bringing innovative and affordable solutions to market that are technologically advanced as well as practical for the customer.

Address
3457 Superior Court, Unit 3
Oakville, Ontario L6L0C4
Canada

Website
www.nvtphybridge.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Security
• Unified Communications

Products

• NVT Phybridge FLEX Extender Kits

  The FLEX Unmanaged Extender Kits are robust, single port solutions that work with any PoE switch brand to enable quick and easy deployment of IP endpoints over multi-pair UTP for distances up to 2,000ft (610m). That’s 6Xs farther than standard Ethernet switch, connecting up to 4 IP devices from a single UTP cable run.

• NVT Phybridge FLEX 24-Port Managed Switch

  The award-winning NVT Phybridge FLEX 24 Managed Switch is a versatile, secure, high-powered, enterprise-class, long reach managed PoE solution that delivers fast Ethernet and PoE++ (50W per port) over multi-pair UTP for up to 2,000ft (610m).

• NVT Phybridge FLEX 8-Port Unmanaged Switch

  The plug and play NVT Phybridge FLEX8 Unmanaged Switch delivers fast Ethernet and PoE++ (50W per port) over multi-pair UTP for up to 2,000ft (610m).

• NVT Phybridge PoLRE 24-Port/48-Port Managed Switch

  NVT Phybridge Power over Long Reach Ethernet 24-Port/48-Port (PoLRE 24/48) Managed Switch leverages the existing voice infrastructure to deliver Ethernet and PoE over single-pair UTP with extended reach capabilities to support IP devices up to 1,200ft (365m).

• NVT Phybridge PoLRE LPC 8-Port Unmanaged Switch

  The plug and play NVT Phybridge PoLRE LPC 8-Port Unmanaged Switch leverages the existing voice infrastructure to deliver Ethernet and PoE over single-pair UTP with extended reach capabilities to support IP devices up to 1,200ft (365m).

Address
3080 Olcott Dr
Ste A#210
Santa Clara, California 95054
United States of America

Website
www.pathsolutions.com

Address
201 Mission Street, Suite 230
San Francisco, California 94105
United States of America

Website
www.plivo.com

Address
1675 MacArthur Blvd.
Costa Mesa, California 92626
United States of America

Website
www.qsc.com

Social Networks

Red Box is the leading dedicated voice specialist, empowering organisations to capture, secure and unlock the value of enterprise wide voice. With the most open and connected platform, we capture and transcribe voice communications from over 55 systems (new and legacy), across global enterprises and SMEs. Our customers retain complete data sovereignty and we connect them to the broadest partner ecosystem to maximise the value of captured voice data. Trusted by leading organisations across financial, contact centre, government and public safety sectors we capture and secure millions of calls daily for over 3,000 customers around the world.

Address
450 Lexington Avenue
New York, New York 10017
United States of America

Website
www.redboxvoice.com

Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas 78232
United States of America

Website
www.securelogix.com

Sennheiser is among the world’s leading manufacturers of headphones, microphones, wireless transmission systems and high-quality headsets for business and entertainment. Our speakerphones and wired/wireless headsets for mobile phones, contact centers, offices and Unified Communications professionals are the result of Sennheiser’s focus on sound leadership, quality design and user focus.

Address
1 Enterprise Drive
Old Lyme, Connecticut 06371
United States of America

Website
en-us.sennheiser.com/headsets

Social Networks

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done. We deliver digital experiences that help people do their best work fast, creating great employee and customer experiences. ServiceNow (NYSE: NOW) works for you. To learn more, visit servicenow.com.

Address
2225 Lawson Lane
Santa Clara, California 95054
United States of America

Website
www.servicenow.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)

Products

• ServiceNow Customer Service Mangement

  ServiceNow® Customer Service Management helps increase customer satisfaction while reducing costs. Offer customers an effortless service experience with a personalized portal and self-service options powered by virtual agents, knowledge management, communities, and automated solutions. Improve agents’ efficiency with streamlined processes designed to provide solutions faster. Deliver service as a “team sport” by connecting customer service to other departments with workflow and holding teams accountable to deliver permanent solutions. Move from reactive to proactive service by identifying issues early through monitoring IoT devices and using analytics, and then notifying customers of solutions before they encounter issues. To learn more, visit www.servicenow.com/solutions/csm.html.

• ServiceNow Field Service Management

  ServiceNow® Field Service Management makes integrated, proactive service possible. Use drag?and?drop to match tasks to technician skills, and geographic assignments with current location and available inventory. Planned maintenance replaces reactive work. Integrate with Customer Service Management and IT Service Management to swiftly resolve problems and increase customer satisfaction.

Address
5800 West Touhy Avenue
Niles, Illinois 60714
United States of America

Website
www.shure.com/americas

Address
5333 Avenue Casgrain
Montreal, Quebec H2T 1X3
Canada

Website
www.smooch.io

StartMeeting®, running on the world’s second largest audio conferencing network based on call volume, offers businesses and enterprises professional-grade conferencing and collaboration features with a game-changing number of participants at a fraction of the price of our competitors. At StartMeeting, we believe conferencing should be limitless and empower you with all the tools, connections and reliability you need to thrive, no matter what your business size. Visit www.startmeeting.com to learn more and sign up for a free 30-day trial to see for yourself how StartMeeting is redefining the conferencing industry.

Address
4300 E. Pacific Coast Hwy
Long Beach, California 90804
United States of America

Website
www.startmeeting.com

Symbee is a new breed of developers and consultative experts; obsessed with delivering business outcomes that are focused on the Agent and Customer experience. Proudly built in the USA, Symbee’s solution suite builds connections between customers & businesses. Symbee solutions are designed to protect current investments while providing a path to leading edge customer engagement applications. Our core belief is that, great customer engagement starts by empowering the agents and business owners with solutions. Our Omni channel allows customers to engage on any media, anytime and anywhere; Symbee Connect is the connected fabric that brings it all together.

Address
1602 Indian Bay Dr.
Vero Beach, Florida 32963
United States of America

Website
symbee.co

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• WebRTC

Products

• Symbee Connect

  Symbee Connect is a browser-based Agent solution that can be deployed on a PC and/or mobile devices! Symbee Connect Engagement drives digital interactions into the contact center by using a framework built to support Voice, SMS, WebChat, Social and all standard communication channels of today as well in the future. Symbee Connect Fusion will integrate Salesforce Lighting and other CRM solutions with Amazon Connect. The Symbee Connect Suite of solutions being announced are 100% focused on delivering a transformational customer engagement solution for our customers. Symbee Connect is delivered in a simple “pay as you use model,” to align with Amazon Web Services (AWS) pricing model. Solution Deployment, Configuration and Management of the Symbee Connect Solutions are made easy via browser-based interfaces and CloudFormation scripting on AWS. Symbee Connect is supporting the future of communications with Amazon Connect by providing a rich roadmap of features without the inherent cost and complexity.

• Symbee Connect Collaboration

  Symbee Connect Collaboration is a Unified Communication (UC) Client that transforms the Amazon Connect solution by providing managers, back office support and administrative teams access to a feature rich UC client. Symbee Connect Collaboration enables Amazon Artificial Intelligence (AI) features for the UC client expanding internal and external collaboration to the next level whether they’re working in a headquarters location, in a branch office or a home office

• Symbee Connect Engagement

  Symbee Connect Engagement is a Contact Center (CC) Client that enhances the core Amazon Connect solution by focusing on the agent experience through Realtime Metrics/KPI’s and unifying the customer engagement process when integrated with Symbee Connect Fusion. Symbee Connect Engagement enables Amazon Artificial Intelligence (AI) features for the CC client expanding internal and external engagement to the next level whether they’re working in a headquarters location, in a branch office or a home office.

• Symbee Connect Fusion

  Symbee Connect Fusion is a core framework that fuses customer engagement metrics allowing for more robust business process integration via Amazon Artificial Intelligence (AI) solutions. Symbee Connect Fusion supports integrations into Salesforce, SAP, ServiceNow, MS Dynamics, Zoho and EPIC. Symbee Solutions connect your employees to the customer via the Premise and/or Cloud integration seamlessly. It gives your agents the ability to drive digital transformation and cloud migration in support of your company’s customer engagement strategies. At the same time Symbee solutions provide IT with a bridge between your premise based solutions and the migration to cloud to meet growing business requirements. Integration with leading CRM Solutions like Salesforce, Microsoft Dynamics, Oracle, Zendesk, Infor CRM (formerly Saleslogix) and Zoho through the Symbee WebAgent provide for enhanced Customer, Agent and Supervisor experiences.

• Symbee Connect Analytics

  Symbee Connect Analytics is an Analytics Solution that streams data from Amazon Connect CTR, Amazon Connect Agent States and Symbee Connect Engagement feeds into a metrics driven dashboard that can be accessed based on an RBAC model. This Symbee Connect Analytics Dashboard allows you to set and view reporting metrics end to end in the contact flows including the IVR, set, view and monitor KPI-s targets and view Realtime Metrics that can help the Contact Center Drive First Contact Resolution (FCR) for their customers.

Address
1117 S California Avenue
Palo Alto, California 94304
United States of America

Website
www.symphony.com

Address
10430 Harris Oaks Blvd F
Charlotte, North Carolina 28269
United States of America

Website
www.t1v.com

TetraVX is a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions. TetraVX understands every component of making a cloud UCC solution successful and provides specialized services designed to create better quality connections between employees, partners, and customers. With a product-neutral, consultative approach, TetraVX can deploy, integrate and support three industry-leading products either on-premise, in the cloud, or as a hybrid. By integrating new feature-rich, cloud platforms with current IT infrastructure and business applications, TetraVX can provide a truly customized solution for your unique UCC vision.

Address
333 W Wacker Dr. Suite 600
Chicago, Illinois 60606
United States of America

Website
www.tetravx.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• A/V Meeting Room Technologies

Products

• sVX Powered by Microsoft

  sVX is an all-in-one, cloud-based Microsoft Skype for Business solution for all of your business’s IM, voice, video, and collaboration needs. With full integration into Microsoft Office, it’s easier than ever to share applications and content, increasing productivity and generating a better work environment. No matter what kind of feature you need, or which device you use, sVX is aimed to help people be and do better together.

• nVX Powered by TetraVX

  nVX is a cloud-based unified communications solution that provides the flexibility, and mobility to do business from anywhere, at anytime. Easy to implement and easy to manage, nVX provides a seamless migration of your business phone system to the cloud. nVX is a cost-effective alternative to aging on-premise solutions due to its ability to leverage pre-existing investments in hardware, licensing and end-user clients where applicable.

• cVX Powered by Cisco

  cVX is a cloud-based Cisco unified communications solution built with your business objective in mind. Get market-leading features such as call control, communications gateways, and applications delivered to you in the cloud. Whether you need to control costs, improve productivity, or boost innovation, cVX has everything you need and want in a cloud phone system.

• AlertPro

  AlertPro is an enterprise-class monitoring and analytics platform built for cloud-based Microsoft solutions. With a centralized management platform for multi-vendor network ecosystems, AlertPro ensures optimal call quality for your end-users and reduces mean resolution time for your IT departments.

thinQ offers complete control over every aspect of a business' inbound and outbound voice traffic. With an innovative Least Cost Routing (LCR) engine and the industry's only Toll-Free LCR, thinQ enables companies to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order both local and Toll-Free numbers and enable SMS/MMS, CNAM, LRN functionality, and more.

Address
5420 Wade Park Blvd.
Suite 100
Raleigh, North Carolina 27607
United States of America

Website
www.thinq.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• thinQ Least Cost Routing (LCR)

  thinQ’s Least Cost Routing (LCR) cloud platform delivers high-quality call routing with optimal pricing.

• Twilio LCR Plugin

  Supercharge your Twilio Voice experience with thinQ’s powerful Least Cost Routing platform.

• thinQ Toll-Free LCR

  Our first-of-its-kind cloud solution offers control and pricing over toll-free calls.

• CNAM Database

  A flexible, more cost-efficient way to integrate caller ID data into your phone systems.

• thinQ Inbound & Outbound Voice

  Our cloud-based origination service gives you control over carriers for inbound and outbound calls.

Address
9197 S. Peoria Street
Englewood, Texas 80112-5833
United States of America

Website
www.eloyalty.com

Address
121 South 8th Street
Minneapolis, Minnesota 55402
United States of America

Website
www.unimax.com

Vbrick offers the most scalable and secure enterprise video platform on the market. Their Rev solution enables organizations to easily and quickly adopt video across the enterprise. Organizations that adopt Vbrick can fulfill use cases across the spectrum, from CEO all hands meetings to team broadcasts to video streaming ‘office hours’ on the live streaming side, to innovative uses of recorded videos for sales and marketing, training and compliance, security, and user generated content – all with an ease and at a scale unprecedented in the industry.

Address
607 Herndon Parkway, Ste. 300
Herndon, Virginia 20170
United States of America

Website
www.vbrick.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Vbrick Rev

  Cloud-based video content management system

• Vbrick Distributed Media Engine

  Component of Enterprise Content Delivery Network (eCDN)

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Address
175 Broadhollow Road
Suite 100
Melville, New York 11747
United States of America

Website
www.verint.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Desktop
• Video: Room Systems

VOSS Solutions provides multi-vendor UC management and migration technology to automate and simplify the challenge of operating today's increasingly sophisticated communications environments. VOSS-4-UC can be consumed on premises or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments. VOSS MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services. VOSS technology has been deployed by over 130 cloud service providers and prominent enterprise organizations across the world. www.voss-solutions.com.

Address
2301 N Greenville Avenue
Suite 270
Richardson, Texas 75082
United States of America

Website
www.voss-solutions.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• VOSS-4-UC

  VOSS-4-UC can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments.

• MiGR8-2-UC

  MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services.

• VOSS Analytics

  VOSS Analytics allows you to quickly retrieve information about users, devices, services, licenses and transactions, through an easy-to-use web-based portal.

• VOSS Assurance

  VOSS Assurance integrates with VOSS-4-UC to enrich the data needed for monitoring and fault detection leading to faster resolution. Add business context to the technical data available from your UC solution to ensure quality service delivery.

• VOSS Self-Service

  VOSS Self-service is a fully customizable, intuitive, and secure web-based portal for end user self management. It empowers end users to to manage their own services, features and devices, in real-time, from any smart device, wherever they are located.

Build your best business communications with Voxbone. Increase the efficiency of your comms with our agile, reliable and global cloud voice and messaging services that let you reach customers wherever they are. By consolidating in the cloud with a single SIP connection from Voxbone, you can halve the cost of your comms. Our elastic voice and messaging gives you local presence on demand across 93% of the global economy. Our services are fully compliant in every market, providing long-term availability and carrier-grade quality in 65 countries for your peace of mind. The best business communications are built with Voxbone.

Address
Voxbone S.A, Avenue Louise 489, Floor 5 & 6
Brussels, 1050
Belgium

Website
www.voxbone.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services

Products

• Contact Center

  Bridge the gap between you and your customers, wherever they are. Create an elastic, redundant omni-channel CX strategy with voice and messaging for a local presence in the places that matter most to your business. Want to create the best-possible customer services operation or contact center platform? Then build on our backbone, for a single direct connection to 65 high-value markets.

• Corporate Telephony

  Whether for internal enterprise telephony or a unified communications app, integrate your platform with our on-demand, two-way voice and messaging services for a global solution you can deploy in minutes. Enjoy elastic, carrier-grade and fully-compliant services in the markets that matter most to your business. With Voxbone's cloud SIP trunks in your corner, you can cut your communications bill in half.

• Conferencing

  For the most effective inter-office collaboration or a globe-spanning conferencing platform that's plugged into more high-GDP countries than anyone else, there can be only one answer. Voxbone's high-quality, elastic and fully-compliant voice services bring teams closer together, regardless of their physical location. Seamlessly integrate our dial-in numbers to offer your end users more ways to join the conversation, crystal clarity and smoother collaboration.

• Apps and Services

  Empower customers to extend the reach of their apps and services with API-powered voice and messaging in 65 high-value markets. Build with Voxbone for fully compliant elastic cloud communications services that integrate with any SIP-enabled application and can be easily managed at scale with our tools and APIs.

Aceyus, the expert in Contact Center technology, unifies multi-platform/omni-channel data through highly customizable dashboards and optimized reporting. As companies embrace new digital channels Aceyus is at the center, keeping the focus Customer Experience with a goal of increasing satisfaction, employee engagement and bottom line profitability.

Address
10700 sikes place, suite 240
Charlotte, North Carolina 28277
United States of America

Website
www.aceyus.com

Social Networks

Agora.io offers a suite of APIs and other building blocks that allow developers to embed real-time voice, video, and interactive broadcasting functionality to any web or mobile app. With the Agora platform, developers can leverage embedded communications to draw large audiences and increase user engagement and stickiness with real-time, low latency video.

Address
2804 Mission College Blvd #201
Santa Clara, California 95054
United States of America

Website
www.agora.io

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Products

• Agora Voice Call

  Add real-time crystal-clear voice chat into any application with our easy to embed SDK.

• Agora Video Call

  Add real-time high quality video chat into any application with our easy to embed SDK.

• Agora Audio Broadcasting

  Broadcast your event around the world with our easy to embed SDK.

• Agora Video Broadcasting

  Create meaningful real-time engagement experiences for your users around the world with our easy to embed SDK.

Algo offers IP solutions for voice paging, door intercom, visual alerting, loud ringing, and emergency notification. Secure SIP and multicast support simplify large scale deployments for public address and alerting in sectors such as education, manufacturing, retail, distribution and transportation. Certified SIP compatibility with leading premise and cloud UC platforms along with TLS security assures safe and seamless integration while wideband G.722 support provides crisp clear audio. Visit us to see and hear the difference.

Address
4500 Beedie Street
Algo Communication Products Ltd
Burnaby, British Columbia V5J5L2
Canada

Website
www.algosolutions.com

Address
10020 North De Anza Blvd, Suite 200
Cupertino, California 95014
United States of America

Website
www.altiasystems.com

We are a global electronics manufacturer providing comprehensive audio solutions for commercial business environments. We save organizations time and money with effective use of audio communication systems, while also helping to maintain a safe work environment. This is accomplished with our industry-leading mass notification, life safety, VoIP and speech privacy systems. Our technologies seamlessly interface and integrate into existing and future analog and IT-based infrastructures. Our systems are used by the largest enterprise businesses such as Fortune 1000 companies, schools, universities, manufacturing plants, public transportation hubs, sports arenas, hospitals, hotels, and large retail chain stores.

Address
4545 E Baseline Road
Phoenix, Arizona 85042
United States of America

Website
www.atlasied.com

Social Networks

Auditmacs provides clients with a broad range of communications lifecycle management services that supports all IT, telecom, and mobility users. Our experts in telecom & mobile device logistics will integrate all CLM services, including service desk solutions, ITEM, Asset Management, Procurement and Deployment Services, and all solutions for MDM Management, to allow for total visibility across the entire communications lifecycle. Auditmacs offers full ITAD Services with R2 Certification & NIST & DOD Compliant Data Sanitization Services. From cradle to grave Auditmacs offers complete solutions for all of your communications needs.

Address
4301 Emerson St
Jacksonville, Florida 32207
United States of America

Website
www.auditmacs.com

Social Networks

Products/Services Offered

• Mobile/Wireless Platform/Devices

Products

• ITAD

Organizations who value the power of visual communications, trust AVI to enable people and teams to communicate their critical ideas. AVI technologies accelerate decision making, improve human interactions and create immersive digital experiences

Address
9675 W. 76th St.
Suite 130
Eden Prairie, Minnesota 55344
United States of America

Website
www.avisystems.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Unified Collaboration

  AVI brings together voice, video, collaboration, room systems, work products and files to maximize adoption

• Digital Media

  AVI offers digital streaming, digital signage and digital workflows to help our customers communicate their message and brand.

• Enterprise Consulting

  AVI offers strategic planning based on Use Cases and Workflows rather than hardware and buzzwords

• Managed Services

  AVI offers a comprehensive array of Day 2 services designed to offer our customer peace of mind

• AVI Insight

  The industry’s first multi-platform, multi-vendor, real-time monitoring and reporting system.

Address
3901 S Ocean Drive Suite 9E
Hollywood, Florida 33019-3003
United States of America

Website
www.bicomsystems.com

BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting. Thousands of companies from growing businesses to Fortune 500 leaders use BlueJeans every day for video, audio and web conferencing meetings and large interactive events, so people can work productively where and how they want. For more information, visit www.bluejeans.com.

Address
516 Clyde Avenue
Mountain View, California 94043
United States of America

Website
www.bluejeans.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• BlueJeans Meetings

  BlueJeans Meetings provide easy to use, enterprise-grade video meetings with crystal clear audio powered by Dolby Voice®. With your everyday collaboration and calendaring tools integrated with BlueJeans, meeting organizers and attendees can easily communicate as if they were meeting in person.

• BlueJeans Rooms

  BlueJeans Rooms transform any room into an easy-to-use video meeting room requiring little to no end-user training and effortless IT management, while increasing workforce collaboration.

• BlueJeans Events

  BlueJeans Events provides a simple, reliable, and collaborative experience for both organizers and attendees, enabling live interactive events like town hall meetings, all hands events, and webinars.

• BlueJeans Gateway for Microsoft Teams

  BlueJeans Gateway for Microsoft Teams is the cloud video interop solution that lets you unleash the full power of Teams by connecting people in productive meetings. Certified for Teams, BlueJeans’ interoperable Gateway provides calendar integration and one-touch join for existing room systems, including Polycom, Cisco, LifeSize, and more.

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of AI, Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit www.bold360.com.

Address
320 Summer Street, Suite 100
Boston, Massachusetts 02210
United States of America

Website
www.bold360.com

Bridge Communications is the developer of the Bridge Operator Console for Microsoft Skype for Business (Lync), Cisco CUCM and RingCentral solutions. Our software provides powerful, affordable and scalable call handling. Bridge Operator Console solutions are designed to help get the most out of your UC investment. Our intuitive design makes them incredibly easy to use. Our Operator Consoles offer a robust feature set, combining call control with presence monitoring. All at an affordable price with features that will blow you away! Our philosophy is simple. We listen to our resellers and customers and develop solutions that exceed their expectations.

Address
1830 52nd St S
Fargo, North Dakota 58103
United States of America

Website
www.bridgeoc.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Bridge Operator Console for Cisco CallManager

  The Bridge Operator Console is an attendant console for Cisco phone system users is a must. Without one, your employee productivity drops, your customer caller experience suffers, and it takes more resources to handle simple tasks. Bridge Operator Console is the attendant console category king for enterprise customers. It seamlessly integrates with CUCM, Jabber, Skype for Business or Lync, and UCCX/UCCE. Bridge Operator Console takes attendant console software to a new level, with machine learning AI, and a spectrum of features developed specifically for Cisco Unified Communications. You can trust the products offered by Bridge Communications like the other 30,000+ clients that have deployed our solutions.

• Bridge Cloud Suite for Cisco

  The Bridge Cloud Suite for Cisco Unified Communications offers customers more flexibility than traditional Windows desktop installations. This SaaS suite of apps runs platform independant in any modern web browser. The Bridge Cloud Suite includes the latest generation of Bridge Operator Console, Bridge Supervisor Reports and Dashboard, Bridge Company Directory, and Bridge Cisco Finesse Admin. Click the photo above for more information.

• Bridge Operator Console for Skype for Business (Lync & Teams)

  Bridge Operator Console is certified for Skype for Business and designed to be an attendant console solution for Teams, Lync 2013 and Skype for Business. It talks with your existing Skype for Business (Lync) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector). By combining all of your company's status information into a single source, the operators can make split-second call decisions. Bridge Skype for Business (Lync) Operator Console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume, call, redirect, voicemail and mobile transfer, and more.

• Bridge Lync Integration for Cisco CallManager (LICC)

  Users who have Cisco voice and Skype for Business face a communications gap between the 2 products. Bridge LICC bridges that gap allowing the 2 platforms to work together. LICC provides Cisco desk phone call status in Skype for Business. Users can also initiate calls from Skype for Business on their Cisco desk phone.

• Bridge Operator Console for RingCentral

  Bridge Operator Console is our flagship attendant console for RingCentral Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, messaging, SMS and intercom, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.

Call Criteria provides comprehensive 3rd party quality assurance services combining state of the art voice-to-text technology with human analysts to evaluate agent performance for customer / agent interactions in order to maximize compliance and script adherence. Whether your QA needs revolve around calls, emails, texts, chats or otherwise, Call Criteria’s algorithmic and data driven approach allows for a highly dynamic and customizable platform, while maintaining a manageable and user friendly UI for quick adoption and integrated coaching facilitation.

Address
19525 Ventura Blvd., Suite F
Los Angeles, California 91356
United States of America

Website
www.callcriteria.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Human Quality Assurance

  How much more is there to say??

CallN provides powerful speech analytics, call reporting business intelligence and call recording on virtually any VoIP based telephony. CallN provides voice transcription, sentiment analysis, topic, and keyword analysis, user/agent automated scoring and much more. This allows enterprise customers to get insight into their customers and allow improvement of employee performance. CallN can truly give you a business edge.

Address
350A Douglas Parade
Newport, Victoria 3015
Australia

Website
www.calln.com

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallN

  oCallN provides powerful speech analytics, call reporting business intelligence and call recording on virtually any VoIP based telephony. CallN provides voice transcription, sentiment analysis, topic, and keyword analysis, user/agent automated scoring and much more. This allows enterprise customers to get insight into their customers and allow improvement of employee performance. CallN can truly give you a business edge.

Address
3, Rotschild Blvd
Tel-Aviv, 6688106
Israel

Website
www.catonetworks.com

Address
5225 Wiley Post Way Suite 500
Salt Lake City, Utah 84116
United States of America

Website
www.clearone.com

Compunetix is the leading developer of converged VoIP, voice, video and data collaboration and conferencing applications for service providers, government and corporate enterprise markets. The ConferenceManager™2, Summit Olympus™ and EVERGREEN™ platforms seamlessly bridge networks and users, enabling powerful collaboration. Combined with world-class support and innovative professional services, Compunetix delivers the right solution, every time.

Address
2420 Mosside Blvd
Monroeville, Pennsylvania 15146
United States of America

Website
www.sonexis.com

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. From more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiation through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.

Address
44201 Nobel Drive
Fremont, California 94538
United States of America

Website
www.concentrix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR

Products

• Intelligent Virtual Assistant (IVA)

  Concentrix IVA solutions can use Natural Language Understanding (NLU) to enable customers to say or text what they need and drive the conversation with the system, instead of being constrained by traditional IVR menus and prompts. Customers can ask any question at any time, regardless of the system’s prompt. There are no incorrect responses. For example:

• Customer Interaction Hub

  Siloed data also makes it impossible for enterprises to link customer service and sales efforts to the true value of the customer. They often spend too much time serving low-value customers and miss out on opportunities to nurture more lucrative relationships. Concentrix Customer Interaction Hub benefits enterprises and their customers by breaking down technology barriers and allowing interactions to be collected and presented in their proper context.  

• Business Analytics

  Concentrix Business Analytics (BA) offers standard and customized reports and KPI dashboards that help you make faster, more informed business decisions. Unlike one-size-fits-all reporting tools, this cloud-based, interactive environment empowers analysts to independently explore, analyze, visualize, and share data without relying on IT for assistance.

Address
5404 South Bay Road
Syracuse, New York 13212
United States of America

Website
www.cxtec.com

Address
999 Main Street, Suite #101
Redwood City, California 94063
United States of America

Website
www.cyara.com

Address
3 Justin Court
Monterey, California 93940
United States of America

Website
cyberdata.net

Address
32922 Brookside Circle
Livonia, Michigan 48152
United States of America

Website
www.dbcommunicationsinc.com

[ PLEASE_CALL: 650_395_8442____________ To Schedule_DEMO at EnterpriseConnect2019 and Discount_Code, EMAIL: [email protected] or____________ VISIT: www.DeciZone.com____________ INTRO : bit.ly/decizone-intro ]____________ DECIZONE.COM IS A PLATFORM FOR STREAMLINING DECISION_MAKING USING INTERACTIVE_NAVIGABLE_FLOWCHARTS____________ DeciZone Automates Global, 24x7 experience for your customer_service, troubleshooting, IT_support, Policy_administration, Compliance, HR_processes, Best_practices and Guidelines.____________ Once a process is represented as simple_DeciZone_flowchart, DeciZone_platform will enable all your audience to literally 'Walk_Through' just_the_relevant_branches of your process_flowchart in less_than 30_Seconds using any_size_browser and deliver a full_transcript of their interaction, automatically_saved in your email_or_CRM.____________ LIVE_DEMO: http://bit.ly/Should-You-Patent-Your-Idea ____________ __ENABLE__CONFIDENT__DECISIONS__ __________DeciZone.com___________

Address
Phone 650-395-8442 For DEMO
43106 Starr Street
Fremont, California 94539
United States of America

Website
www.decizone.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps

Products

• DeciZone.com Platform

  DeciZone is a platform for streamlining decision making using navigable flowcharts. DeciZone automates global 24x7 experience for your customer service, troubleshooting, IT support, policy administration, compliance, HR processes, best practices and guidelines. Once a process is represented in DeciZone in the form of a simple flowchart, the platform will enable all of your audience to virtually walk through the process in less than 30 seconds using any size browser and deliver a complete transcript of the interaction saved in your email/CRM. DEMO: http://bit.ly/Should-You-Patent-Your-Idea VIDEO INTRO: bit.ly/decizone-intro Enable Confident Decisions

• DeciZone Professional Services

  DeciZone Professional Services can implement the DeciZone.com platform as well as streamline your existing processes using the best practices and optimizations to improve your operations.

Dialpad’s mission is to make business communications great. Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad’s product suite covers the full range of modern business communications needs with Dialpad, UberConference and Call Center solutions all powered by VoiceAI. Today more than 55,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google G Suite and Microsoft Office 365 to collaborate and be more productive.

Address
100 CALIFORNIA ST #500
DIALPAD INC
SAN FRANCISCO, California 94111
United States of America

Website
dialpad.com

Social Networks

Address
75 Perseverance Way
Hyannis, Massachusetts 02601
United States of America

Website
www.eastwindcom.com

eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints, while enabling the business to optimize those journeys and contact center performance.

Address
1252 Borregas Avenue
Sunnyvale, California 94089
United States of America

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Text-based Messaging (email, IM)

Address
1732 1st Avenue #25279
New York, New York 10128
United States of America

Website
www.embrava.com

Enghouse Interactive strives to be the world’s most reliable contact center technology provider. Our technology transforms contact centers into a growth engine for businesses globally. Businesses can leverage their contact centers to extract powerful insights, captured from the voice of the customer, to help increases customer retention, uncovers product opportunities, help to understand buyer personas and identify new revenue opportunities.

Address
16605 North 28th Ave, Suite 101
Phoenix, Arizona 85053
United States of America

Website
www.enghouseinteractive.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

AMS-IX is a not-for-profit association operating multiple independent Internet Exchanges around the world. With its innovative platforms, AMS-IX delivers high quality interconnection services and solutions to a wide range of businesses worldwide. www.ams-ix.net Epsilon is a global Cloud Centric Network service provider, extending carrier grade connectivity services to the world’s Communications and Cloud ecosystems. The company offers smart networking capabilities that combine on demand infrastructure, automation, web-based portals and APIs to give partners friction-free access to global connectivity. www.epsilontel.com

Address
New Tech Park #06-01A, Lobby A
151 Lorong Chuan
Singapore, 556741
Singapore

Website
www.epsilontel.com

We really love meetings, getting together and making things happen. Evoko are Swedish, design-driven innovators dedicated to making professional gatherings smoother, more cost-efficient and stylish. We aspire to give you the tools to make every meeting magnificent. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. The original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution.

Address
100 Mechanic st Suite 2
Doylestown, Pennsylvania 18901
United States of America

Website
www.evoko.se

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Video: Desktop
• Video: Mobile
• A/V Meeting Room Technologies

Products

• EVOKO LISO

  Once again, we are proud to revolutionize the way you meet. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. This was the original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Now we are launching the next generation room booking system: Evoko Liso. Even brighter and lovelier to look at, believe it or not. With the same mission as ever – making sure all your meeting rooms are being used in a truly effective way.

• EVOKO PUSCO

  Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution – Evoko Pusco. All you have to do is plug in two cables and you are good to go!

• EVOKO GROUPIE

  Evoko Groupie is a portable wide-angle illumination lens that you can attach to any device making a video conference call so much easier. It sticks easily on the existing camera, enlarging and brightening up the field of view. Making everyone in the meeting clearly visible. Small, enlightening, sharp. Evoko Groupie has won many awards for both design and functionality, we agree it’s pretty special!

• EVOKO MINTO

  Say hello to the most important participant in your future meetings and try our new conference phone. Say goodbye to background noise, distractions and comments that can’t be heard. Evoko Minto is an intelligent, wireless conference phone that’s really easy to work with and super stylish. The Minto has a remarkable ability to hear what’s important and what isn’t, all thanks to a unique sound technology. Ready for use with your mobile phone, tablet or laptop, fast tracking you to the core of the meeting. Getting the message through to everyone — wherever you are.

• EVOKO HOME

  See the full meeting room schedule at a glance with Evoko Overview screen in Evoko Home.

Address
1715 Cook St #201
Vancouver, British Columbia V5Y 3J6
Canada

Website
www.faxsipit.com

Fontel, Inc. is a specialty wholesale distributor of voice, video, and data communication products, specializing in peripheral end-point devices. Fontel is committed to offering a high quality, yet competitively priced, portfolio of voice, video, and data products to dealers, resellers, and installers of voice, video, and data communication systems. Fontel’s staff provides exceptional service and support, allowing customers to offer efficient and timely service to their end-user accounts.

Address
804 E St
Aurora, Nebraska 68818
United States of America

Website
www.fontel.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Cloud-based Services
• A/V Meeting Room Technologies

Address
135 Main St. 8th Floor
San Francisco, California 94105
United States of America

Website
www.gridspace.com

HCL Technologies is a $8.5 billion, next-generation global technology company that helps enterprises reimagine their businesses for the digital age. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Engineering Services, Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management amongst others. We combine accelerated product development, innovative go-to-market, adoption of new technologies, agile and industrialized service delivery to deliver a world class customer experience. We serve multiple engineering verticals, leveraging cross-industry best practices, thereby becoming the preferred engineering partner of top global RnD corporations.

Address
330 Potrero Avenue
Sunnyvale, California 94085
United States of America

Website
www.hcltech.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Unified Communications

Products

• Unified Communications & Contact Center Engineering
• XCaaS / CPaaS Transformation
• Cloud Native App Development
• Analytics & Automation
• System Integration & CloudOps

Hive Streaming provides efficient and secure software-based video delivery solutions for organizations who embrace video in corporate communication. Our service enables enterprises to leverage their existing investment in hardware and bandwidth so their employees can view high-quality on-demand and live video on their own devices. Hive Streaming seamlessly integrates with leading enterprise video management and conferencing platforms. Hive Insights, our intuitive reporting and analytics package, enables intimate control and knowledge of video networking and viewer experience. We play an integral role in the video delivery and networking infrastructure of Fortune 500 companies across the globe.

Address
Fatbursgatan 1
Stockholm, 118 28
Sweden

Website
www.hivestreaming.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• Hive Streaming

  Hive Enterprise Video Distribution provides a simple and powerful solution for live and on-demand enterprise video distribution. The Hive Enterprise Video Distribution solution is 100 % software based, can be centrally managed, and requires no additional hardware and comes with the following promises: - Secure - Simple to deploy - Delivers the video - Protects the network at all times - Requires no ongoing configuration

• Hive WebRTC

  With the utilization of WebRTC, your Hive Enterprise Video Distribution now reaches devices where you don’t want to deploy enterprise software. Hive WebRTC is fully compatible with the Hive Streaming Enterprise Video Distribution suite of solutions including Hive Insights. Hive WebRTC does not require installed software or browser plugins and is easily integrated with any video portal that utilizes HTML5 video players. Since Hive WebRTC is written in Typescript, it can be executed in all JavaScript-enabled runtime environments that have WebRTC support (and in particular WebRTC Data Channels support), including mobile devices with WebRTC compatible browsers.

• Hive for Microsoft

  Microsoft is continuing to expand its video capabilities for the enterprise by offering robust cloud-based applications for live communications as well as VOD content storage and management. You can create a live event in Microsoft Stream, Microsoft Teams, Yammer or Skype Meeting Broadcast and save that event as a video on demand asset for later viewing. But, to fully take advantage of the capabilities these applications offer, you need to ensure your network is up to the task. That's where Hive for Microsoft can help. We plug into Microsoft applications so that you can scale live video broadcasts without bringing down your network.

Address
1 New Orchard Rd
Armonk, New York 10504
United States of America

Website
us.ibm.com

ICMI has been at the forefront of improving customer experiences for over 30 years. We are 100% focused on empowering contact center professionals to improve their skills, advance their career, and enhance the performance of their organizations. More than 50,000 organizations worldwide have joined ICMI on a collective journey to elevate the customer experience through training, events, consulting and information resources.

Address
121 South Tejon St.,, 1100
colorado springs, Colorado 80903
United States of America

Website
www.icmi.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Products

• Training

  ICMI offers multiple in-depth courses covering vital contact center areas such as workforce management, customer experience, and employee engagement.

• Consulting

  ICMI has over 30 years of experience dedicated to contact center performance improvement. Our consultants are industry experts, and our solutions are customizable to your exact needs, ranging anywhere from workforce management to omni-channel assessments, and much.

Impact Technologies solves complex problems through intelligent, creative application of technology. Our innovative solutions deliver easy-to-use, easy-to-understand approaches to solve today’s complex challenges. Traffic Analyst minimizes the effort and cost of operating voice networks. OnTraQ Plus maximizes contact center performance by empowering staff to tailor desktops and analytics to their workflows and personal style. DAKS streamlines operational workflows with mission-critical collaboration and multi-modal notification.

Address
16253 Swingley Ridge Road
Suite 350
Chesterfield, Missouri 63017
United States of America

Website
www.impacttech.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• Traffic Analyst

  Voice network management does not have to be complicated and time-consuming. By providing complete voice network visibility, Traffic Analyst’s full life cycle capacity assurance and deep call forensics tools eliminate surprises and provide answers to questions you cannot answer now for your TDM, SIP and hybrid networks. It starts with helping our clients elevate Total Caller Experience with visibility across the four links of a call. If any of these (transport, setup, conversation, termination) have problems, the call fails. In addition, Traffic Analyst offers simplified voice administration with 24x365 visibility and proactive monitoring of your network to optimize network capacity, highlight fraud, uncover idle assets and track DID and non-DID number inventory.

• OnTraQ Plus

  OnTraQ Plus gives your call center management and agents visibility and insight into the key metrics you need to keep your call centers running at a high level of performance. OnTraQ Plus’s Supervisor Client and Agent Desktop provide real-time, user-configurable displays so your team sees the information when they need it, in their preferred layout. Additionally, supervisors can leverage standard reports or customize reports with point-and-click report definition, follow complete life of call reporting including for agents’ 2nd lines, view agent activity logs and enjoy a single view of all call centers in a single view. The Agent Desktop’s intuitive browser puts real-time incoming call details, team status, messaging, call control, customer journey and work state management right at the agents’ fingertips. Agents intelligently answer calls, engage needed resources via call, chat or email and toggle quickly between supervisor-configurable states with a click of the mouse.

• DAKS

  Embedding automated communication and collaboration activities into your business workflows minimizes the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. Impact offers DAKS to connect your operational support systems with your people – using the channels, modalities and devices you use to communicate, collaborate and safeguard your assets. As a high-performance, high-availability CEBP platform, DAKS enables a wide range of automated communication and collaboration tasks including broadcasts, emergency response conferences, routine scheduled and ad hoc conferences, announcement services, personal and group calling, advanced e-mail and text services, location services and more.

Address
20405 Exchange Street;
Suite 301
Ashburn, Virginia 20147
United States of America

Website
www.infovista.com

JPL Telecom is a designer and manufacturer of professional headsets committed to revolutionizing the communications industry by creating premium solutions for people worldwide with an environmental drive. At JPL we endeavour to create our headset solutions for the end user offering a headset solution that is high quality, reliable, comfortable and fair priced. Our mission is to create strong relationships with our partners offering a unique range of professional and sustainable headsets, extensive support that streamlines their offerings and increases sales success. Please visit www.jpltele.com for more information

Address
445 W Merritt Avenue
Merritt Island, Florida 32953
United States of America

Website
www.jpltele.com

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Products

• JPL Element TT3 EVO

  http://www.jpltele.com/jpl-product.aspx?eps=7EA551A70EF53E4F63CB4C2F4739C282

• JPL Element X500

  http://www.jpltele.com/jpl-product.aspx?eps=7EA551A70EF53E4FAFEFBCF2A080218B

With the mission to power any video experience, Kaltura’s online video platform is deployed globally across thousands of enterprises and organizations, engaging millions of employees at work and remotely. Kaltura brings innovative video solutions to enterprises, helping our clients harness video along the employee life cycle from hiring through learning & development, training, leadership communications, and collaboration. Our live and on-demand video products include a market-leading video portal, webcasting, video capture solution, integrations with leading enterprise platforms, and more to support today’s digital workplace.

Address
250 Park Ave S, 10th Floor
Kaltura
New York, New York 10003
United States of America

Website
www.kaltura.com

Social Networks

Products/Services Offered

• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• Webcasting

  xpand your reach and broadcast every event of any size, from corporate communications to customer and partner events. With an easy-to-use producer and moderator interfaces and an interactive end-user experience, it’s simple to create effective, compelling webcasts that can be delivered to any device. After the broadcast is over, automated conversion to VOD ensures the content you created can—and will—be watched again and again. With Kaltura’s world leading Webcasting platform, webcasts are no longer a one-off event; they become a reliable platform for delivering your message, as often as you need, to any audience you choose, without limits.

• eCDN

  Kaltura eCDN provides scalable and secure video delivery behind the firewall. Kaltura eCDN, combined with Kaltura’s industry leading enterprise video portal and live webcasting solution, will effectively deliver high quality video to an unlimited number of users, in any number of remote sites, on any device, with no impact on your network’s WAN/LAN.

• Kaltura Video Portal

  Kaltura MediaSpace Video Portal is a market-leading video solution that offers an incredibly flexible environment so you can unify videos from your entire company, under your branding, with your workflows, and displaying only your content. Best of all, it empowers contributors and moderators from all over the organization, removing bottlenecks to unleash the full power of video.

Address
1900 S. Norfolk St #350
San Mateo, California 94403
United States of America

Website
www.kaptivo.com

Kollective is a cloud-based, smart peering distribution platform that accelerates content delivery to the edge of the enterprise while minimizing network congestion. From live or on-demand videos, to major operating system updates and the delivery of critical patches, Kollective keeps your network connected and secure without impacting critical business applications.

Address
549 NW York Drive
Kollective
Bend, Oregon 97703
United States of America

Website
kollective.com

Social Networks

Products/Services Offered

• AI/Analytics
• Unified Communications
• Video: Cloud-based Services
• WebRTC

Products

• ECDN

  Kollective’s delivery platform is trusted by the world’s largest global enterprises, to securely deliver live streaming video, VOD & software behind the firewall. Integrated with the leading webcasting and VOD solutions, Kollective insures delivery success, improving the video experience for all your employees no matter what application you use for live webcasting or video on demand.

• Kollective IQ

  Kollective IQ is an event & network performance dashboard. It allows customers to quickly visualize, understand and share the topology of their network, and performance of an event including robust event dashboards that report on events while they’re in progress, and summary reports post event.

As an AWS Advanced Consulting Partner, Lightstream supports organizations in addressing, designing, and managing AWS cloud migration and security plans. Our team of experts provide a full portfolio of services including AWS Analytics, AWS Cloud Optimization, AWS Consolidated Billing Services, AWS Direct Connect, AWS CloudFront, AWS Chatbot Solutions, and Amazon Connect.

Address
208 N 2100 West, Suite 200
Salt Lake City, Utah 84116
United States of America

Website
ltstream.com

LogiSense provides licensed and Software-as-a-Service (SaaS) usage rating, mediation and subscription billing solutions to accelerate business growth for UCaaS, Telecom, Enterprise and the Internet of Things marketplace. LogiSense’s carrier-grade solutions are built on its proprietary, real-time usage rating and subscription billing platform. The LogiSense billing solution provides the flexibility and scalability to address the service, billing, and back-office realities facing today’s rapidly-evolving communications service providers. Founded in 1998, LogiSense currently enables service provides across the globe with a platform that processes billions of usage events, and subscriptions per month.

Address
278 Pinebush Road, Suite 102
Cambridge, Ontario N1T 1Z6
Canada

Website
www.logisense.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• LogiSense Billing Platform

  Subscription billing and usage rating platform.

Address
First Floor, 78 Kingsland Road
London, E2 8DP
United Kingdom

Website
loopup.com

Address
10355 S Jordan Gateway #150
South Jordan, Utah 84095
United States of America

Website
www.lucidchart.com

Address
390 March Road, Suite 110
Kanata, Ontario K2K 0G7
Canada

Website
martellotech.com

Mavenir is the industry’s only 100% software-based, end-to-end, Cloud Native Network Software Provider, purpose-built to redefine network economics for Communication Service Providers. Our innovative solutions pave the way to 5G, leveraging industry-leading firsts in VoLTE, VoWiFi, Advanced Messaging (RCS), Multi-ID, vEPC and vRAN. Mavenir accelerates network transformation for more than 250+ CSP customers in over 130 countries, serving over 50% of the world’s subscribers. With solutions that propel NFV evolution to achieve web-scale economics, Mavenir’ solutions drive cost reduction, revenue generation and revenue protection.

Address
1700 International pkwy
Richardson, Texas 75081
United States of America

Website
www.mavenir.com

Social Networks

Products/Services Offered

• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• WebRTC

Address
503 W 38th St
Austin, Texas 78705
United States of America

Website
www.m.io

Address
2325 Hicks Road
Rolling Meadows, Illinois 60008
United States of America

Website
www.mutare.com

MXL is a leading manufacturer of professional communications hardware for meeting rooms, web conferencing, and huddle rooms. MXL's award winning AC-Series USB microphones are renown for providing crystal-clear speech intelligibility and user-focused design. For more information, visit www.mxlmics.com. MXL Microphones is a division of Marshall Electronics, Inc., headquarters in Torrance, California. For more information, visit www.marshall-usa.com.

Address
20608 Madrona Ave
Torrance, California 90503
United States of America

Website
www.mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work. Newline continues to push the envelope of technology, and has set the foundation to become the worldwide leader in interactive displays.

Address
101 East Park Blvd., Suite 807 (Bank of America Tower)
Plano, Texas 75074
United States of America

Website
usa.newline-interactive.com

Social Networks

Products/Services Offered

• Unified Communications
• A/V Meeting Room Technologies

Products

• TRUTOUCH X Series

  Experience meetings on an interactive display that allows for the whole team to interact without limitations by sharing not only voice and video, but also data and annotation. Take notes on a digital whiteboard with the most comfortable writing experience available on a touch screen and share information all with one button. Collaborate with anyone, anywhere no matter what device or system they use with the TRUTOUCH X Series' non-proprietary all-in-one design that combines advanced technology with elegance. From taking notes to sharing ideas, your company is always one button away from collaboration like you’ve never experienced before.

We develop custom software solutions built on a committed end-to-end development cycle. Functioning as your extended team, we apply our technical knowledge and expertise to help you become the industry leader.

Address
First Central Tower, 360 Central Avenue, 8th Floor
St. Petersburg, Florida 33701
United States of America

Website
www.nixsolutions.com

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Systems Integration Services/Consulting/VAR

Featuring live Caricaturist Doug Shannon, conference attendees can pick up their official conference t-shirt in addition to being the location of the passport challenge prize redemption.

Website
www.nojitter.com

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The Company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations - in global industries that include healthcare, telecommunications, automotive, financial services, and retail - to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com.

Address
1 Wayside Road
Burlington, Massachusetts 01803
United States of America

Website
www.nuance.com/omni-channel-customer-engagement.html

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Address
271 Waverly Oaks Road
Waltham, Massachusetts 02452
United States of America

Website
www.nwnit.com

Omilia’s Omnichannel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for customer care and self-service across all channels. Large enterprises can transform their call centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel, all from the same infrastructure and application. Most notably, Omilia’s deployment at Royal Bank of Canada, the 6th largest bank in North America, boasts an unprecedented 96% Semantic Accuracy and 90% Task Completion Rate with a world-record 4.26% Word Error Rate.

Address
lnomenon Ethnon 48, Guricon House
Larnaca, 6042
Cyprus

Website
omilia.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Virtual Assistant Platform

  DiaManT® / Dialog Management Platform / Provides the infrastructure and core capabilities to power an omnichannel conversational experience, acting as a single-point of integration with enterprise systems for driving conversational dialogs on all channels.

• Speech Recognition

  deepASR® / DNN Powered Automatic Speech Recognition Engine / Automatic Speech Recognition engine that leverages the most advanced forms of Deep Learning, achieving unprecedented accuracy in recognition that routinely reaches human- level performance.

• Xpert Packages

  Xpert Packages / Pre-built Domain and Language Specific NLU Applications / Fully pre-loaded intelligent Virtual Assistant providing out-of-the- box recognition and understanding with pre-built Concept Annotation Dictionaries, Rules, and Intents for your business.

• Voice Biometrics

  deepVB® / DNN Powered Passive Voice Biometric Authentication / Authenticate customers via their unique biometric voice-print, in the background as they speak freely and naturally with the Virtual Assistant.

• Anti-Fraud

  Anti-Fraud / Fraud Detection and Prevention Mechanisms / Mechanisms for: Caller ID Profiling & Scoring, Support for Caller ID Whitelist & Blacklist, Credit Card Profiling & Scoring, Session-based Profiling & Scoring, Offline delivery of Compromised List, and differentiated NLU Call Flow based on Fraud Score

Open Systems is a global provider of secure, unified SD-WAN edge solutions, purpose-built to simplify network and security operations. With robust, deeply integrated security, Open Systems empowers enterprises to confidently accelerate growth models, enabled by new technologies like IoT and cloud computing, to drive revenue and improve user experiences.

Address
303 Twin Dolphin Drive 6th Floor
6th Floor
Redwood City, California 94065
United States of America

Website
www.open.ch

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

Optanix is the leader in intelligent business service assurance. The Optanix Platform delivers predictive and proactive performance and availability management across hybrid infrastructures, with a focus on real-time communications use cases. It is available as a stand-alone solution or as the engine behind Optanix's managed service offerings.

Address
1 Penn Plaza, Suite 3310
New York, New York 10119
United States of America

Website
www.optanix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Optanix Platform

  The Optanix Platform is an advanced service assurance platform that provides end-to-end fault management, network performance management and business impact insight for critical IT infrastructure and digital services.

• Optanix Remote Management Services (RMS)

  The world’s most demanding organizations trust Optanix to manage their mission-critical business services and service delivery infrastructure with Optanix RMS. RMS offers a comprehensive range of IT management services that maximize the benefits of the Optanix Platform and give customers access to unmatched IT expertise. These services dramatically accelerate time to value, drive down costs and bridge critical skill gaps.

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

Address
615 S College Street, Floor 9
Charlotte, North Carolina 28202
United States of America

Website
www.pcipal.com

A privately-held, American-owned company, Pipkins, Inc. was founded in 1983. Headquartered in St. Louis, Missouri, the firm is a leading supplier of workforce management software for the contact center industry and other enterprise operations, providing sophisticated, cloud-based forecasting and scheduling technology, as well as other fully integrated solutions for performance management, real-time adherence, time/attendance tracking, task tracking, compliance monitoring, mentoring, collaboration, and more. Over its 35-year history, Pipkins has consistently created and delivered superior WFM software. The firm boasts 13 industry-first applications with solutions that are 3-5 years ahead of the curve.

Address
14515 North Outer 40 Road Suite 130
Pipkins, Inc.
Chesterfield, Missouri 63017
United States of America

Website
www.pipkins.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Team Collaboration/Chat Apps

Products

• Vantage Point

  Vantage Point is Pipkins’ premier enterprise workforce management product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management and performance management.

• eSMART

  With eSMART, you can see everything, know everything and take action right away, giving you and your teams the flexibility and agility to maintain optimal staffing levels and peak productivity in today's fast-paced, ever-changing, omni-channel contact center environments. We've streamlined schedule management and adherence monitoring, consolidating your staff's schedules, actuals and deviation information all on one screen. The system's Intelligent Editing and Automated Editing can also significantly reduce supervisory and/or administrative time previously devoted to schedule edits and adjustments.

• IntelliVIEW

  IntelliVIEW is Pipkins’ new monitoring, mentoring and collaboration tool. It allows managers and supervisors to monitor the cameras and screens of their workers. It also allows managers, supervisors and team members alike quick and easy ways to interact and communicate with each other, and it’s conveniently embedded inside your Pipkins’ workforce management suite.

• IntelliTRACK

  Forget about the standard time clock apps you’ve used. Pipkins’ cloud-based IntelliTRACK is a time clock, a task tracker and more. And, it can be used by your entire workforce, including at-home and offsite workers. Time and attendance tracking and task tracking have never been easier.

• Omnichannel ACD

  Our new Cloud Contact Center Software Package is a sophisticated omnichannel ACD and more. Empower your agents and gain comprehensive, cost-effective, omnichannel control of your contact center operations from within a single platform with this new, cloud-hosted ACD solution powered by Bright Pattern.

Quobis is a leading European company in the delivery of carrier-class unified communication solutions for telcos and enterprises. Quobis is well-known as one of the leaders in the deployment of WebRTC technology after being involved in the release of the industry-first application server, called Sippo WebRTC Application Controller. Today, this element is part of the core network of different telcos worldwide. In addition Sippo is helping enterprises to defeat the challenges behind digital transformation processes using real-time communications The company is headquartered in Vigo, Spain with partners throughout the world.

Address
Pol A Granxa p260
Pontevedra, 36400
Spain

Website
www.quobis.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Desktop
• Video: Mobile
• WebRTC
• Text-based Messaging (email, IM)

Products

• Sippo hub

  Enterprise-grade server that enables companies with customer-care applications to defeat the challenges of digital transformation.

• Sippo collaborator

  Sippo collaborator provides a new way of collaboration, integrating the legacy audio features with new modern media-based communications.

RedSky is the leader in E911 solutions for the enterprise. We FIND the 9-1-1 caller, ROUTE the call to the proper PSAP, and NOTIFY administrators and emergency personnel via SMS/text, email, and 'screen pop' notifications.

Address
333 N. Michigan Avenue, Suite 1600
Chicago, Illinois 60601
United States of America

Website
www.redskye911.com

Social Networks

Founded in 1990, Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that proactively monitor, measure and manage communication facilities resulting in a more dynamic, responsive and productive ecosystem. Our core solutions include call accounting, call center reporting, real time dashboards, emergency notification, hotel billing and team collaboration analytics. The also company also offers professional services for building AI bots, CRM connectors and other integrations that connect technologies together. Our portfolio spans a broad range of industry sectors including finance, government, education, tourism, brokerage, legal, healthcare, hospitality and general business environments. Booth #1339.

Address
40 King Street West
Suite 300
Oshawa, Ontario L1H1A4
Canada

Website
www.telecost.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Shadow All-In-One Analytics

  Shadow All-In-One Analytics is a scalable collaboration management solution that manages the health of enterprise communication ecosystems. Core components include call accounting, cradle-to-grave call traces, call center reporting, historical/real time dashboards, call recording playback, meeting metrics, email reporting, emergency notification and team collaboration analytics.

• Shadow OSN Onsite Notification

  Shadow OSN Onsite Notification offers real-time emergency notification of communication activity (i.e. 911 or network failure) and provides alerts to IP phones, email, SMS, network broadcasts, lamp light and team collaboration rooms.

• Shadow RTD Real Time Dashboard

  Shadow RTD Real Time Dashboard offers meaningful agent and queue analytics/notifications that help ensure the health, quality & performance of contact centers.

• Shadow Spaces Team Collaboration Analytics

  Shadow Spaces Team Collaboration Analytics creates actionable business intelligence from your enterprise team collaboration metrics.

Simplify and accelerate your business communications and business with the leading global cloud communication solution. Whether you have a single office, or many locations with individual hosted PBX, RingByName provides you tools to manage them all with ease.

Address
6303 Blue Lagoon Drive
Suite 400
Miami, Florida 33126
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• RingByName Cloud-based PBX

  RingByName is a cloud business phone systems evolved. Our phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. The system can provide a hybrid solution to both office and contact centers of all sizes without costly licensing fees and system upgrades.

• RingByName Enterprise Hero Portal

  The RingByName Enterprise Hero Portal is a true single pane of glass interface allowing the enterprise to manage multi-tenant, multi-location deployments from a single interface. Due to its architecture, the system allows for the deployment of completely separate, self-encapsulated instances without the restrictions and limitations of many competing solutions. It allows for improved control, support, security, deployment, costing, analytics, and reduced potential for service disruption due to changes.

Address
10532 Topeka Drive
Northridge, California 91326
United States of America

Website
www.ritaliafunding.com

Address
9401 Lee Highway
Suite 300
Fairfax, Virginia 22031
United States of America

Developers of InformaCast, a software solution for fast and reliable emergency notifications. More than 5,000 organizations in over 50 countries use InformaCast for emergency notifications and desk phone paging. Whether it's an active shooter, severe weather, or another crisis situation, InformaCast reaches the right people to increase safety and security.

Address
1002 Deming Way
Madison, Wisconsin 53717
United States of America

Website
www.singlewire.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• InformaCast

  InformaCast emergency notification system provides the speed and reach organizations need to spread critical information to on-premises and mobile devices.

Affordable Multi-camera Recording & Livestreaming: Broadcast your corporate event with SlingStudio’s revolutionary multi-camera livestreaming solution, delivering HD-quality video, picture-in-picture, graphic overlays, video transitions, low-delay video conferencing mode and more. SlingStudio is streamlined for post-production, offering automatic A/V syncing and quicker turnarounds. SlingStudio complements and easily integrates with your existing equipment or helps you get started in an affordable way. You can now own a professional-quality in-house production studio that fits within your budget. Reach your key stakeholders by streaming live to Facebook, YouTube, Vimeo, Periscope or a specific RTMP site.

Address
100 Inverness Terrace East
Englewood, Colorado 80112
United States of America

Website
www.myslingstudio.com/corporate

Social Networks

Products/Services Offered

• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SlingStudio hub

  The industry's first portable, wireless multi-camera broadcasting platform. Monitor, record, switch, edit and stream live HD-quality video wirelessly to Facebook, YouTube, Vimeo, Twitch, Twitter/Periscope, Livestream, Ustream, Restream.io and other RTMP destinations. It's portable, affordable and easy to use.

• SlingStudio CameraLink

  Wirelessly connect your camera to SlingStudio. Use your supported HDMI camera or camcorder to wirelessly send video to SlingStudio from up to 300 feet away. CameraLink gives you professional-quality content by sending up to 1080p60 video at up to 30 Mbps using H.264 encoding. CameraLink also flexibly mounts to your camera or tripod, seamlessly integrating with your rig. HDMI D-to-C (micro-to-mini) cable included.

• Battery

  Use SlingStudio anywhere without a power cord. With up to 3 hours of battery life, the SlingStudio Battery makes it easier for anyone – from the video lover to the pro – to use SlingStudio on the go.

• USB-C Expander

  Record to external storage and stream live via Ethernet. The USB-C Expander supports wired Ethernet connectivity for livestreaming and connects to USB 3.0 hard drives and SSD drives* for alternative recording media.

• Backpack

  Store all of your SlingStudio gear and more. The SlingStudio Backpack has padded compartments to fit all of your SlingStudio devices and associated equipment, including your laptop and multiple SlingStudio Batteries and CameraLinks.

SmartAction is the leading provider of AI-powered virtual agents for contact centers. Businesses automate conversations that live agents handle today over voice, chat, and text using SmartAction’s cloud-based virtual agents. Every solution is powered by proprietary conversational AI and delivered with a dedicated team of SmartAction CX experts, who guide the transformation to automation for the most human-centric AI experience possible. For more information, visit www.smartaction.ai.

Address
300 North Continental Blvd
Suite 350
Playa del Rey, California 90293
United States of America

Website
www.smartaction.ai

Social Networks

Address
28 Knight Street
Norwalk, Connecticut 06851
United States of America

Website
www.soundcontrol.net

Address
13 Main Street
Skibbereeb, P81K076
Ireland

Website
www.spearline.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Spearline Automated

  Spearline Automated testing allows you to make sure your contact numbers are operational at all times, no matter where they are in the world. With automated testing cycles and real-time alerts, you'll be the first to know about outages and quality issues, so you can start fixing them before they impact your customers.

• Spearline Manual

  Spearline Manual testing puts you in full control of testing and troubleshooting your global contact numbers. It allows you to pick up the phone and dial your phone number just as your global customers do.

Address
7600 Windrose Ave,
Plano, Texas 75024
United States of America

Website
www.spectrumvoip.com

With the voice revolution here, Speechmatics has used its decades of machine learning and research expertise to develop Automatic Speech Recognition (ASR), available in private or public clouds and securely on-premises. The technology can be used for real-time or pre-recorded audio and video files, pushing the boundaries of speech recognition innovation and supporting 74 languages. We’re continually developing new technology that can help customers across a variety of industries to accurately understand and transcribe spoken words, from call centres and financial enterprises to broadcast providers and beyond. Ultimately, putting speech back at the heart of communication.

Address
Brookmount Court, Kirkwood Road
Cambridge, CB4 2QH
United Kingdom

Website
www.speechmatics.com

Social Networks

Starfish is a leading software company providing communication management solutions for multi-vendor unified communication and contact center platforms for on-premise, cloud-based and hybrid environments. We provide solutions for automation, self-service, and monitoring of communication platforms including Avaya, Cisco, Genesys and Microsoft Skype for Business. Our solutions are tightly integrated with leading IT business applications including ITSM including ServiceNow, Identity Managers and HR systems. Starfish automates millions of transactions annually for many of the world’s largest enterprises and Fortune 500 companies. Our technology empowers these enterprises to become more agile and respond faster to dynamic conditions.

Address
1200 US Highway 22
Bridgewater, New Jersey 08807
United States of America

Website
starfishassociates.com

Social Networks

Address
2650 Queensview Drive, Suite 245
Ottawa, Ontario K2B 8H6
Canada

Website
www.taske.com

Address
2355 Dulles Corner Blvd, Ste 700
Herndon, Virginia 20171
United States of America

Website
www.tatacommunications.com

Telecom Reseller is your source for news, information and insight on Unified Communications, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Skype, WebRTC and on prem based solutions. Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/. Connect your story with the channel, enterprise end user and carrier communities: Contact Carole Sangiorgio for a media kit [email protected] and visit www.telecomreseller.com.

Address
17413 SE 28th Street
Vancouver, Washington 98683
United States of America

Website
telecomreseller.com

Social Networks

Thrio is a groundbreaking one-stop AI powered complete cloud contact center suite. Thrio Digital, Thrio Voice, and Thrio Bot enable organizations of all sizes to lower costs, be more agile, and get to market faster. Empower agents to improve CX with Thrio’s AI-driven situation routing, journey management, and agent gamification. Businesses moving to or expanding cloud deployments can deploy Thrio’s secure, scalable, and reliable software as a complete solution or overlaid on existing environments. Create enriched customer experiences, improve agent productivity, deploy new capabilities faster, and update seamlessly and without interruption with Thrio. Visit www.thrio.com for more.

Address
5230 Las Virgenes Road, Suite 210
Calabasas, California 91302
United States of America

Website
www.thrio.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

Address
4500 Kruse Way
Ste 350
Lake Oswego, Oregon 97035
United States of America

Website
www.trustid.com

Address
3080 Northwoods Circle
Norcross, Georgia 30071
United States of America

Website
www.usan.com

Address
295 N. Bernardo Ave, Suite 200
Mountain View, California 94043
United States of America

Website
www.velocloud.com

Address
10 Pointe Drive, Ste 200
Brea, California 92821-7620
United States of America

Website
www.viewsonic.com/us

Viking Electronics designs and manufactures over 500 security and communication products; such as Emergency Phones, Entry Systems, Paging Interfaces, Amplifiers, Mass Notification Systems, Hot Line Phones, Auto Dialers, Enclosures, and more. In addition to our extensive analog line, we also offer a large selection of IP based solutions. Viking’s VoIP products are SIP compliant, with features such as built-in relays and automatic noise canceling. We are continually developing new ideas using the latest technology to expand our product lines. As always, Viking products are designed, manufactured, and supported in the USA and backed by a two year limited warranty.

Address
1531 Industrial Street
Hudson, Wisconsin 54016
United States of America

Website
www.vikingelectronics.com

Social Networks

Vision Point Systems is a Twilio Build Consulting Partner, with over 15 years of experience in IVR, Contact Center and custom communications application development. We modernize enterprise communications platforms by integrating business applications within the contact center, and specialize in Twilio Flex implementations.

Address
3951 Pender Drive Suite 115
Fairfax, Virginia 22030
United States of America

Website
ses.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR

Address
29 W 36th St
New York, New York 10018
United States of America

Website
www.vocalip.com

Voci Technologies combines artificial intelligence (AI) and deep learning algorithms to deliver the best-in-class enterprise speech analytics platform. Voci’s innovative technology and strategic partnerships enable contact centers of all sizes to extract actionable intelligence from voice data to improve customer experience, operational efficiency, and compliance requirements.

Address
Burns White Center, Suite 100
48 26th Street
Pittsburgh, Pennsylvania 15222
United States of America

Website
www.vocitec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Address
307 Orchard City Dr. STE 206
Campbell, California 95008
United States of America

Website
www.voicebase.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

VoIP Innovations is a full-service global communications provider offering developers, businesses, enterprises, and carriers four areas of value: carrier services, programmable telco APIs (CPaaS), and a Showroom with ready to deploy partner solutions. With VoIP Innovations, customers are able to build solutions with advanced functionality like voice, WebRTC, and messaging, as well as lower costs on Toll-Free, fax, and global voice and SMS origination/termination. With 24/7 tech support, a customer oriented approach, and front and back end APIs, VoIP Innovations offers powerful advantages for creating and delivering global communications solutions.

Address
8 Penn Center West
Suite 101
Pittsburgh, Pennsylvania 15276
United States of America

Website
voipinnovations.com

Social Networks

Voximplant is a cloud communications platform that empowers businesses and developers to accelerate real-time voice, video and messaging solutions development worldwide. The company provides innovative real-time communication tools with full control over voice, video and messaging. Its multifunctional serverless platform easily enables developers to build scalable applications faster and at lower costs. Voximplant solutions lead businesses to disrupt the current status quo and automate communication with customers to improve collaboration and increase customer experience.

Address
2225 East Bayshore Road
Palo Alto, California 94303-3220
United States of America

Website
voximplant.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• WebRTC

Products

• Lead Process Automation

  Voximplant enables fast and easy embedding of unified communications into web and mobile apps. Save months of time-to-market and thousands of USD for building expensive infrastructure, and integrate voice & video calls and conferences, instant messaging, screen sharing, and calls to/from phone network or SIP endpoints on the fly.

• Cloud Call Center

  Work with the best cost-effective agents over the globe with cloud call center from Voximplant. A tailor-made solution for fast upscaling without CAPEX, it can be enhanced with VoIP calls from websites & mobile apps, saving up to 90% of toll-free phone numbers & traffic cost, and with Smart IVR powered by speech recognition and synthesis for handling 60% of requests.

• Dialogflow Connector

  Automated call processing powered by AI enhances your customer experience and reduces your call center operation costs up to 30%. The connector is a flexible solution for telephony integration with Dialogflow, natural language processing service by Google. Fast and hassle-free deployment for both contemporary and legacy telephony systems.

• Smartcalls

  Smartcalls is a solution for outbound and inbound call automation. It helps creating personalized outbound call campaigns without technical skills, reducing operational costs up to 3 times. Embedded smart IVR wizard allows to process incoming calls automatically to increase call centers productivity up to 60% and enhance your customer experience.

• Unified Communications

  Voximplant enables fast and easy embedding of unified communications into web and mobile apps. Save months of time-to-market and thousands of USD for building expensive infrastructure, and integrate voice & video calls and conferences, instant messaging, screen sharing, and calls to/from phone network or SIP endpoints on the fly.

Vyopta's software solution monitors your entire UC&C environment (video, voice, messaging, sharing) generating operational and business insights to improve the user experience, grow adoption, and get the most from your UC&C investments

Address
3755 S Capital of Texas Hwy, Suite 340
Austin, Texas 78704
United States of America

Website
www.vyopta.com

Social Networks

Address
36E Main St., Suite 201
Norristown, Pennsylvania 19401
United States of America

Website
www.webtext.com

XMedius is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud communications solutions enable businesses to benefit from secure and unified communication, as well as to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. Based in Montreal (Canada), with offices in Seattle (USA) and Paris (France), the company serves businesses, enterprises and service providers through a global team of customer focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.

Address
3400 De Maisonneuve West Suite 1135
Montreal, Quebec H3Z 3B8
Canada

Website
www.xmedius.com

Social Networks