| Company | Booth |
|---|
  Amazon Web Services
For over 12 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. We are trusted by millions of active customers around the world to power their infrastructure, make them more agile, and lower costs.
Address
P.O. Box 81226
Seattle, Washington
98108-1226
United States of America
Website
aws.amazon.com
Social Networks
   Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Audio Conferencing Services/Devices
- Contact Center Systems/Applications
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Cloud-based Services
- Video: Room Systems
- Workspace technology
Products
- Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. - Amazon Chime
Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are. - Alexa for Business
Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa helps workers be more productive as they move throughout their day at – home and at their desks as enrolled users with personal devices, and in meeting rooms, copy rooms or other shared spaces with shared devices. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale. - Amazon Voice Connector
Amazon Chime Voice Connector delivers a pay-as-you-go SIP trunking service that enables companies to make and/or receive secure and inexpensive phone calls with their phone systems. Voice Connector is a low-cost alternative to service provider SIP trunks or Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs). Customers have the option to enable inbound calling, outbound calling, or both. - Contact Lens for Amazon Connect
Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.
| 2113
|
 BlueJeans
BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting. Thousands of companies from growing businesses to Fortune 500 leaders use BlueJeans every day for video, audio and web conferencing meetings and large interactive events, so people can work productively where and how they want. Fast to join and simple to use, BlueJeans is the meeting solution teams trust to do their best work. For more information, visit www.bluejeans.com.
Address
3098 Olsen Drive
San Jose, California
95128
United States of America
Website
bluejeans.com
Social Networks
Products/Services Offered
- Audio Conferencing Services/Devices
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
Products
- BlueJeans Smart Meetings
BlueJeans Meetings provide easy to use, enterprise-grade video meetings with crystal clear audio powered by Dolby Voice®. With your everyday collaboration and calendaring tools integrated with BlueJeans, meeting organizers and attendees can easily communicate as if they were meeting in person. BlueJeans Smart Meetings offers a new set of productivity capabilities within BlueJeans’ enterprise-grade platform to reduce meeting quantity and improve accountability across your organization. Learn how real-time intelligence, highlights, action iteming, and summaries give contributors control of their calendars by attending fewer, smarter meetings. - BlueJeans Rooms featuring Dolby Rooms as a Service
BlueJeans Rooms transform any room into an easy-to-use video meeting room requiring little to no end-user training and effortless IT management, while increasing workforce collaboration. Rooms as a Service (RaaS) is a new subscription service that bundles Dolby Voice Room with BlueJeans Rooms, maintenance and support at an all-inclusive fixed monthly price. - BlueJeans Events
BlueJeans Events provides a simple, reliable, and collaborative experience for both organizers and attendees, enabling live interactive events like town hall meetings, all hands events, and webinars. - BlueJeans Gateway for Microsoft Teams
BlueJeans Gateway for Microsoft Teams is the cloud video interop solution that lets you unleash the full power of Teams by connecting people in productive meetings. Certified for Teams, BlueJeans’ interoperable Gateway provides calendar integration and one-touch join for existing room systems, including Polycom, Cisco, LifeSize, and more.
| 1119
|
 CenturyLink
The new CenturyLink, purpose built to serve the connection needs of the networked world. CenturyLink understands the power of all that is digital. Life is powered by connections and business is connections. Our extensive network reach, significant local presence, and innovative technology solutions combined with an experienced team of employees and relentless focus on the customer experience create a powerful choice for enterprise, government, and wholesale customers globally, and consumers nationally
The new CenturyLink is equipped to serve customers with reliable, flexible and secure connections – where, when and how they need them.
Address
100 CenturyLink Drive
Monroe, Louisiana
71203
United States of America
Website
www.centurylink.com
Products/Services Offered
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- SIP Trunking Services
- Unified Communications
Products
- UC&C
We empower solutions from both the premise and the cloud to drive connectivity, collaboration and communication. We connect, partner and build Voice and UC&C solutions to empower productivity and customer experience. - CenturyLink ENGAGE
- Contact Center Solutions
| 735
|
 Edify Labs
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee. Learn more at edify.cx.
Address
401 Wilshire blvd. suite 1000
Santa Monica, California
90401
United States of America
Website
www.edify.cx
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Cloud-based Services
Products
- Huddle ML
HuddleML is a modern, omnichannel contact center software solution that's powered by machine learning and gives customers self-service abilities first, leveraging sentiment analysis to move conversations to the right agent anywhere in an organization if and when it’s time. One system connects everyone with frictionless transfers and switching--customers, bots and agents blend perfectly together. Our visual design tool makes it easy to create custom drag-and-drop workflows with multiple data sources--requiring no code--for even the most complex routing requirements. Our bot eliminates customer friction, providing self-service and blending seamlessly with live agents. - Huddle Basic
Huddle Basic allows employees to work from anywhere. Connect offices and employees, whether they’re down the hall or across the globe, enhance collaboration and increase productivity. Teams can collaborate on any channel at any time from nearly any location--connecting via chat, voice call, and video chat with one click. Our unified communications system gives you mobility and scalability. Users can start collaborating quickly, no matter what type of device they’re using. View activity, organize teams by departments and give incentives to your users. - Huddle API
Add real-time communications capabilities to your systems in minutes with Huddle API. Programmable voice, messaging, and phone number provisioning to your systems without having to build them from scratch. Our software tools, APIs, sample code and pre-built applications give you everything you need to enhance your own apps or completely customize your communication systems. Start sending text messages and phone calls in minutes. As a telecommunications provider, we can provision and route phone numbers from more than 60 countries in 12 data regions. The connections are virtually instant, ensuring high quality, low latency connections.
| 1127
|
 Extron
Every day, millions around the world have their experiences enhanced by Extron AV signal processing, distribution, and control technologies. We create better images and higher quality sound systems that are easier to control and work more reliably. At the show we will highlight new technologies that enhance wireless collaboration, room scheduling, and room automation. By working with companies like LogMeIn, Microsoft, Zoom and LifeSize as well as technology providers like Dolby, Lenovo, Logitech and Sennheiser, Extron is helping people deploy simple, scalable meeting solutions in their workspaces and across their enterprise.
Address
1025 E. Ball Road
Anaheim, California
92805
United States of America
Website
www.extron.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Desktop
- Video: Mobile
- Video: Room Systems
- Workspace technology
| 1027
|
 Five9
Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
We help contact centers of every size create powerful customer connections. Engage with Five9 and here’s what you can expect:
- A Complete Set of Integrated Capabilities
- Leverage Extensive Cloud Expertise
- Benefit from a Secure, Reliable, and Scalable Contact Center
- Access an Extensive Ecosystem of Partners
- Gain a Trusted Partner
Address
4000 Executive Parkway, Suite 400
San Ramon, California
94583
United States of America
Website
www.five9.com
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Mobile/Wireless Platform/Devices
- Text-based Messaging (email, IM)
Products
- Inbound/Outbound/Blended Calling
Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration. Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations by leveraging Five9 options for automatic dialing modes. Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing, bringing the two together as a unified system. - Omnichannel
Five9 Omnichannel enables agents to move seamlessly between web, video, live chat, email, social media, and voice calls all while maintaining the customer journey context — giving your customers a better experience. - Workforce Optimization
Five9 workforce Optimization (WFO), powered by industry-leading vendors integrates WFO directly into the Five9 service. This powerful all in one solution provides you with the tools you need for Workforce Management (WFM), Quality Management (QM), Performance Management, and Gamification to keep your agents engaged and your contact center running efficiently. - Reporting and Analytics
Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. Use real-time performance metrics to monitor the contact center, manage agents and queues, and respond quickly to changing conditions. - Integration
Powerful integration tools from Five9 help you get the most from all of your applications and systems. Five9 allows you to leverage your existing systems using cloud APIs, web connectors and pre-built CRM connectors. You've made an investment in these applications — we help you protect it.
| 1901
|
 Fuze
Address
2 Copley Place, Suite 7000,
Boston, Massachusetts
02116
United States of America
Website
www.fuze.com
| 1927
|
 IntelePeer
IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. It’s time to move beyond basic communications!
Address
155 Bovet Road, Suite 405
San Mateo, California
94402
United States of America
Website
www.intelepeer.com
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- SIP Trunking Services
- Text-based Messaging (email, IM)
- Unified Communications
| 1327
|
 Intrado
Intrado Corporation is an innovative, cloud-based, global technology partner to clients around the world. Our solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - turning Information to Insight. Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin America and South America. Intrado is controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO). For more information, please call 1-800-841-9000 or visit www.intrado.com.
Address
11808 Miracle Hills Drive
Omaha, Nebraska
68154
United States of America
Website
www.intrado.com
Products/Services Offered
- Communications Systems Management, Configuration & Troubleshooting
- E-911/Emergency Systems
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Unified Communications
- Voicemail/Unified Messaging
| 1111
|
 Jabra
Jabra has set the scene in wireless Bluetooth headphones and true wireless earbuds, allowing consumers to enjoy better calls, music, and media with their Elite series; helping professionals work more productively with the integrated headsets and communications tools from their Evolve and Engage series; and enabling seamless collaboration between distributed teams with pioneering video conferencing solution, Jabra PanaCast. Backed up by expertise in sound for high noise environments with BlueParrott, and medical-grade sound for hearing loss with ReSound, Jabra makes life sound better
Address
900 Chelmsford Street, Tower II, 8th Floor
Lowell, Massachusetts
01851
United States of America
Website
www.jabra.com
Social Networks
Products/Services Offered
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Contact Center Systems/Applications
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
| 501
|
 Kaltura Inc.
Kaltura is the leading video cloud, powering any video experience for any organization. Kaltura Meeting Solution is a video-conferencing and collaboration platform built to support any meeting experience and designed to specifically match the purpose of each meeting. From 1:1 meetings to learning and training, screen sharing, team collaboration, virtual classrooms, distance education, sales meetings and presentations, and webinars, all the way to live townhalls, Kaltura powers any meeting of any size. All meeting recordings and metadata then flow seamlessly into our market-leading enterprise video platform for full VOD enrichment and extended shelf-life of the content.
Address
250 Park Avenue South, 10th Floor
New York, New York
10003
United States of America
Website
www.kaltura.com
Social Networks
Products/Services Offered
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- WebRTC
Products
- Kaltura Meet
Kaltura Meet is a meeting experience platform that allows you to easily launch engaging collaboration spaces for any meeting size and type, no downloads or installations required. Fun and collaborative tools including whiteboard, chat, shared notes, content playlist, keep everyone focused and actively participating. Breakout rooms allow for smaller group interactions even within larger meetings. Share meeting recordings from your meetings hub with advanced capabilities for editing, automatic transcription, analytics, and so much more. - Kaltura Webinar
Kaltura Webinar is a customizable meeting experience platform that enables you to engage your audience and create memorable experiences. With detailed engagement analytics, polling, Q&A, chat, and more, you can connect with your audience and measure your success. Advanced moderator controls enable you to drive the discussion and even use small breakout rooms for smaller discussions. Recordings are available in a brandable player, and can be embedded in any website or in a dedicated Webinar Video Portal. - Kaltura Townhall
Live stream right from your desktop and video conferencing solutions, to broadcast engaging live events, at any size, with multiple presenters and locations. Stream to unlimited concurrent viewers from 100 to 100,000 and above, with integrated network optimization solutions. With live captions, synchronized slides, moderated Q&A, polls and more, you can create memorable townhalls without the production overhead. All recordings are available in your video portal, along with registration options and a brandable player. - Kaltura MediaSpace
Kaltura MediaSpace Video Portal is a market-leading video solution that offers an incredibly flexible environment so you can unify videos from your entire company, under your branding, with your workflows, and displaying only your content. With automated integrations to all video conferencing solutions, recordings are immediately made available for sharing. Best of all, it empowers contributors and moderators from all over the organization, removing bottlenecks to unleash the full power of video. - Kaltura VPaaS
Kaltura’s Video Platform powers every video use case in every industry. With Kaltura, you’ll quickly engage your users, build community, drive revenue, and put your organization at the cutting edge. Organizations can build their own video experiences with our APIs and developer tools. Video plugins and integrations also allow you to seamlessly add video to your existing workflows.
| 1211
|
 Lenovo
Address
1009 Think Place
Morrisville, North Carolina
27560
United States of America
Website
www.lenovo.com
| 518
|
 Masergy
Address
2740 North Dallas Parkway, Suite 260
Plano, Texas
75093-4834
United States of America
Website
www.masergy.com
| 1427
|
 Pexip
Pexip simplifies complex video conferencing to empower teams to meet, regardless of location or technology. Our scalable, cloud-native platform enables high-quality video meetings, interoperability with Microsoft and Google solutions, and video system device registration. Customers can deploy Pexip on their own privately-hosted servers, in their own cloud subscription of choice (Azure, Google Cloud or AWS), as a hybrid, or as a service. With a diverse set of APIs, Pexip can be customized to fit customers’ unique needs. The solution is sold through 300 channel partners in 75 countries and used in more than 190 countries.
Address
Fornebuveien 42
Lysaker, 1366
Norway
Website
www.pexip.com
Social Networks
Products/Services Offered
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
Products
- Pexip Meetings
A simple video meeting and calling platform that works on any device. With Pexip, you can schedule and host meetings instantly in a Virtual Meeting Room (VMR), which others can join from video conferencing room systems (SIP/H.323 devices), desktop/mobile (with the Pexip app), web browsers (WebRTC - no downloads required), the Skype for Business app, or traditional audio conferencing (PSTN dialing). Pexip meetings will soon include Adaptive Composition, a new AI-powered technology designed to put people at the heart of the meeting experience using auto-framing and intelligent layouts. Available as a service or self-hosted. - Pexip Cloud Video Interop (CVI) for Microsoft Teams
Pexip Cloud Video Interoperability (CVI) enables professional SIP and H.323 video conferencing systems to join Microsoft Teams as if they were native Microsoft clients. This can accelerate your migration to Microsoft Teams by making it easier for others to join your meetings. Pexip offers certified, native interoperability for Microsoft Teams. - Pexip Interoperability Gateway for Google Hangouts Meet
The Pexip Google Hangouts Meet interoperability solution allows third-party video conferencing devices and systems to natively join Meet calls. It extends the use of Meet across organizations that have multiple video meeting solutions from vendors such as Cisco and Polycom, or even Skype for Business. Pexip is the first and only company to provide this interoperability for Google Hangouts Meet. - Pexip Call Control and Management
Standards-based video conferencing endpoints (SIP/H.323 devices) are a critical part of your video conferencing ecosystem. With Pexip, you can register and manage video systems from Cisco, Poly (Polycom), Lifesize. Yealink, and more, on our global network.
| 627
|
 PGi
PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring small businesses and large enterprises around the world easy-to-use and effective collaboration and communication solutions. Today’s business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team synergy and interaction. GlobalMeet, our portfolio of purpose-built applications is designed to meet the collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting.
Address
2300 Lakeview Parkway, Suite 400
Alpharetta, Georgia
30009
United States of America
Website
www.pgi.com
Social Networks
Products/Services Offered
- Audio Conferencing Services/Devices
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
Products
- GlobalMeet (UC)
GlobalMeet, our new generation of unified communications as a service provides a complete enterprise-grade, mobile-enabled, cloud-native communications service, including a cloud-based phone system, text messaging, chat, HD video and online collaboration. With over 160 points of presence and robust collaboration tools, GlobalMeet makes communication easy at any location. With GlobalMeet, you can revolutionize the way you work and truly live your best work life. - GlobalMeet Collaboration
GlobalMeet Collaboration is a feature-rich video conferencing solution that delivers a superior collaboration experience. Users have instant, one-click access to their own simple and intuitive meeting room on any device, anywhere, anytime. Attendees can join using the device of their choice and experience quality audio, video, web and screen sharing capabilities. Backed by 24/7 multimodal support capability, GlobalMeet Collaboration is an ideal fit for team meetings, customer presentations, training sessions and other everyday collaboration needs. - GlobalMeet Webcast
GlobalMeet Webcast, formerly Talkpoint, is the global standard for live webcasting and video streaming for enterprise and Fortune™ 500 companies. The cloud-based SaaS webcast platform provides businesses with an easy-to-use, secure and scalable environment to produce high-profile, engaging webcasts for thousands of attendees worldwide. Take the stress out of your webcasts with our flexible event delivery that scales from self-service to fully managed support. Whether your need is for a global town hall, an investor meeting or a high-profile marketing or training event, GlobalMeet Webcast is built to transform your online event experience. - GlobalMeet Operator Assisted
Reach participants anywhere in the world with GlobalMeet Operator Assisted using our secure audio network. Your clients, investors and board members expect a hassle-free conference calling experience, so let our professional operators manage your important events and avoid the delays, disconnects and other persistent problems of typical conference calls. - GlobalMeet Hosted PBX
GlobalMeet offers a cloud phone system that helps improve communication with quality, web-based enterprise voice supported on both traditional phones and mobile devices. Our cloud phone system with high-definition audio makes it easy to talk to and hear people all over the world.
| 919
|
 Ribbon
ABOUT RIBBON (Nasdaq: RBBN) We deliver global communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud offers, and leading-edge software security and analytics tools. To learn more, visit rbbn.com.
Address
4 Technology Park Drive
Westford, Massachusetts
01886
United States of America
Website
ribboncommunications.com
Social Networks
Products/Services Offered
- Team Collaboration/Chat Apps
- Unified Communications
- WebRTC
| 527
|
 Serenova
Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees. The world’s most passionate, customer-focused brands achieve better interactions, deeper insights, and more meaningful outcomes with Serenova’s contact center solutions.Learn more at www.serenova.com.
Address
7300 Ranch Road 2222, Bldg. 3, Ste. 200
Austin, Texas
78730
United States of America
Website
www.serenova.com
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Text-based Messaging (email, IM)
- WebRTC
Products
- CxEngage
Serenova’s CxEngage was built from the ground up to transform and simplify how contact centers deliver memorable customer experience in the enterprise. Through CxEngage’s unified cloud architecture, organizations realize immediate value from their contact centers by providing agents with the most meaningful and actionable information to enable better customer experiences on the channel of their choice – anytime, anywhere. At the same time, CxEngage empowers supervisors to provide value to the business through one, single view of critical metrics with real-time KPIs to enable managers to know what is happening at any time in the contact center. - CxEngage Quality Management
CxEngagage Quality Management (CxQM) captures the agent and customer experience across the contact center to allow supervisors to monitor, evaluate and improve the quality of customer experience—all backed by the flexibility of the cloud. - Proscheduler Workforce Management
The Proscheduler WFM Solutions are user-friendly, enterprise-class systems made for the contact center industry. It can help you and your center produce optimized schedules within minutes, saving time and resources. Our goal is to help you create the best customer experience for your clients while ensuring the highest levels of employee engagement and satisfaction - Telstrat Workforce Optimization
TelStrat WFO provides world-class workforce optimization functionality via an easy-to-use interface. Capture intelligence and ensure compliance while boosting efficiency, quality and customer satisfaction
| 1019
|
 Slack
Slack is where work happens. Slack is a new layer of the business technology stack that brings together people, applications and data – a hub for collaboration where people can effectively work together, access critical applications and services, and find important information to do their best work. People around the world use Slack to connect their teams, unify their systems and drive their business forward. Learn more at https://slack.com.
Address
500 Howard St
San Francisco, California
94105
United States of America
Website
slack.com
Social Networks
Products/Services Offered
- Team Collaboration/Chat Apps
- Unified Communications
- Workspace technology
Products
- Slack Core Product
Slack is a place where teams connect with the people and the apps they work with everyday to get work done. It’s an operating system connecting teams with real-time messaging, tools and services that facilitate optimal workflows and searchable company archives. - Slack Platform
Slack is an open platform for integrations, which allows you to configure and customize your own unique work needs without leaving Slack. More than 90 percent of paid customers use apps. - Enterprise Grid
Enterprise Grid is designed to make everything people love about Slack more powerful for larger organizations. Enterprise Grid connects unlimited workspaces for each department, office location, or team, and offers additional messaging capabilities shared across the entire company. On top of that, it provides the infrastructure needed to securely manage every workspace, user, and integration day-to-day. - Shared Channels
Shared Channels bring the power of Slack, channels and apps to the work that happens between companies. Shared channels provide a secure, common space that makes working with external parties as straightforward and fluid as working with colleagues. Slack believes that shared channels will replace email as the primary way that people communicate and collaborate at work.
| 819
|
 VoiceBase
Address
44 Montgomery St.
San Francisco, California
94104
United States of America
Website
www.voicebase.com
| 1510
|
 Voximplant
Address
Lipstick Building, 24th floor, Suite 2402
New York, New York
10022
United States of America
Website
voximplant.com
| 1319
|
 Yealink
Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. As one of the best providers in more than 140 countries and regions, Yealink ranks No.1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Leadership Award Report, Frost & Sullivan, 2018).
Address
4th-5th Fl,S. Bldg, No.63 Wanghai Rd, 2nd Software Park
Xiamen, 361008
China
Website
www.yealink.com
Social Networks
Products/Services Offered
- IP PBXs/IP Telephony/Desk Phones
- SIP-based Products/Session Border Controllers (SBCs)
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Room Systems
Products
- VC210 Teams Edition
Designed for small space collaboration and with Microsoft Teams built-in, the VC210 works with the Yealink speakerphone CP900 to deliver a native Teams meeting experience by delivering plug-and-play simplicity, premium audio and video quality, all the while connecting with either a touch screen or a display. - MVC300
The Yealink MVC300 Room System delivers a native Microsoft Teams Rooms meeting experience. Designed for focus and small meeting rooms, Yealink MVC300 Room System is a complete solution contains touch console, content sharing unit, audio and video peripherals, and mini-PC. Conbining both microphone and speaker, Yealink speakerphone CP900 offers HD voice and premium full-duplex experience via its built in 6 MEMS microphone arrays and Yealink Noise Proof Technology. Based on face recognition, Yealink camera UVC30 supports auto framing therefore users are free from PTZ control. Its ultra HD 4K resolution and extra 120° large field of view make a face to face meeting possible. - T58A
Premium Phone for Microsoft Teams ? Optima HD voice, HAC Handset ? 7" 1024 x 600 capacitive adjustable touch screen ? Yealink Noise Proof Technology ? Built-in Bluetooth 4.2 and dual band 2.4G/5G Wi-Fi ? 2 USB 2.0 ports, supports USB headset ? Dual-port Gigabit Ethernet, PoE support ? Supports expansion modules (Only for Skype for Business) ? Based on Android OS, upgradability of firmware to Teams or SfB edition - CP960 Conference Phone
? Optimal HD Voice, full duplex technology ? 5” 720x1280 multi-touch screen, modern interface ? Yealink Noise Proof Technology ? 20-foot (6-meter) and 360-degree microphone pickup range ? Built-in Bluetooth 4.0 and dual band 2.4G/5G Wi-Fi ? Connect to PC via USB Micro-B port (Only for Skype for Business) ? Based on Android OS, upgradability of firmware to Teams or SfB edition - T55A
Entry-level Phone for Microsoft Teams ? Optima HD voice, HAC Handset ? 4.3" 480 x 272 capacitive touch screen ? Yealink Noise Proof Technology ? 1 USB 2.0 port for USB headsets, Bluetooth dongle and Wi-Fi dongle ? Dual-port Gigabit Ethernet, PoE support ? Wall mountable ? Based on Android OS, upgradability of firmware to Teams or SfB edition
| 526
|
| Company | Booth |
|---|
 Avocor
Avocor, the world's fastest-growing display company, is a leader in creating interactive displays that enable companies and classrooms of all sizes to communicate and collaborate more effectively.
Address
9375 SW Commerce Cir
A-7
Wilsonville, Oregon
97070
United States of America
Website
www.avocor.com
Products/Services Offered
- A/V Meeting Room Technologies
- Internet of Things (IoT)
- Unified Communications
- Video: Room Systems
| 800
|
 Biamp Systems LLC
Address
9300 SW Gemini Drive
Beaverton, Oregon
97008
United States of America
Website
www.biamp.com
| 1000
|
 Calabrio
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting.
Address
241 5th Avenue North
Minneapolis, Minnesota
55401
United States of America
Website
www.calabrio.com
Social Networks
Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- Calabrio ONE
Calabrio is the customer experience intelligence company empowering organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
| 2119
|
 ClearOne
ClearOne is a global market leader enabling conferencing, collaboration, and network streaming solutions. The performance and simplicity of its advanced, comprehensive solutions offer unprecedented levels of functionality, reliability, and scalability. Visit ClearOne at www.clearone.com.
Address
5225 Wiley Post Way Suite 500
Salt Lake City, Utah
84116
United States of America
Website
www.clearone.com
Social Networks
Products/Services Offered
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- Mobile/Wireless Platform/Devices
- Systems Integration Services/Consulting/VAR
- Team Collaboration/Chat Apps
- Text-based Messaging (email, IM)
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
- WebRTC
- Workspace technology
Products
- COLLABORATE®Versa Room CT
COLLABORATE® Versa Room CT includes the company’s new patented BMA CTH with built-in AEC and adaptive steering (think of it as smart switching), which provides the same impeccable room coverage as the BMA CT. Additional equipment and accessories create a complete room solution. This equipment includes the following: The COLLABORATE Versa Hub, a convenient single-cable connection to the laptop or room computer for cloud-based collaboration. The UNITE® 50 4K camera, with a 120-degree wide-angle field of view. The USB Expander, for easy connection to room audio. Two 10-Watt power amps, built in to the BMA CTH, drive the included 8-inch ceiling speakers. - COLLABORATE®Versa Lite CT
COLLABORATE® Versa Lite CT system also features the BMA CTH with built-in AEC and adaptive steering, which provides the same impeccable room coverage as the BMA CT, and ClearOne’s USB Expander, dramatically enhancing the audio experience for any cloud-collaboration application, without the need for an external DSP mixer. Add ClearOne’s Wall-Mount Bluetooth Expander to enable mobile devices to use installed room audio peripherals wirelessly. Complete your system with any ClearOne UNITE® camera and a Versa Hub for single-cable BYOD conferencing. Delivering superb coverage and quality at an unbeatable price, the COLLABORATE Versa Lite CT is easy to install and easy to use. - COLLABORATE® Versa Pro CT
COLLABORATE® Versa Pro CT is an unbeatable new product offering that includes a Huddle DSP mixer and a compatible and patented beamforming ceiling tile, the BMA CTH. It is a perfect fit for small- to-medium sized rooms that need exceptional collaboration performance at an unbeatable price-- a great room solution for Bring Your Own Device (BYOD) collaboration using any cloud-based service such as COLLABORATE® Space, Microsoft® Teams, WebEx™, Zoom™, and more. - CONVERGE® Wall-Mount Bluetooth Expander
This new module enables Bluetooth audio conferencing and streaming from mobile devices to ClearOne’s CONVERGE® Pro 2 and Huddle Audio DSPs. NFC Tap-to-Pair allows fast and simple connectivity with mobile devices, and the Bluetooth pair name can be customized for easy conference room identification. P-Link makes wiring easy on both CONVERGE Pro 2 and Huddle systems, and the new Bluetooth Expander features wall-mount design for convenient room access (single-gang electrical box). The module’s Bluetooth 3.0 compliant interface supports industry standard profiles for audio, and it has a great range of up to 150 feet (45 meters). - CONSOLE® AI Configuration Software
CONSOLE AI configuration software, the smart way to design a CONVERGE® Pro Audio system with Audio Intelligence built in – making AV practitioners more efficient by saving time. A new AI Workflow Checklist guides you as you build your system to make sure that you never miss a step; and the innovative AI Project Audit checks your design and reports errors and warnings to alert you of potential problems. Enhanced visualization dramatically streamlines routing, design, and reviews. New visual language elements include drag-and-drop, boundary boxes, mixer blocks and custom routing lines. Audio channel groups can be created – then expanded for detailed control or collapsed for simplified viewing and control.
| 1300
|
 CounterPath
CounterPath (NASDAQ: CPAH) is revolutionizing how people communicate in today’s modern mobile workforce. Its award-winning Bria solutions for desktop and mobile devices enable organizations to leverage their existing PBX and hosted voice call servers to extend seamless and secure unified communications and collaboration services to users regardless of their location and network. CounterPath technology meets the unique requirements of several industries, including contact center, retail, warehouse, hospitality, and healthcare verticals. Its solutions are deployed worldwide by 8x8, Airbnb, AmeriSave, Aspect, BT, Citibank, Comcast, Fusion, Fuze, Honeywell, Liberty Global, Uber, Windstream and others.
Address
Suite 300, One Bentall Centre 505 Burrard Street, Box 95
Vancouver, British Columbia
V7X 1M3
Canada
Website
www.counterpath.com
Social Networks
Products/Services Offered
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Cloud-based Services
| 2127
|
 Enghouse Interactive
We’re the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders. Enghouse Interactive, is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably, whether deployed on premises or the Cloud.
Address
16605 North 28th Ave, Suite 101
Phoenix, Arizona
85053
United States of America
Website
www.enghouseinteractive.com
Social Networks
Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- SIP Trunking Services
- Voicemail/Unified Messaging
Products
- Enghouse Cloud Contact Center - the Industry’s most comprehensive solution
Leading with Innovation: Enghouse Interactive has been at the forefront of the contact center industry for 35 years and continues to lead with innovation and implementation expertise. Enghouse Contact Centers deliver the functional capabilities, operational flexibility and analytical tools that help organizations operate efficiently and cost-effectively, delivering the services that their end-customers demand, delivered as they expect via voice, video, text or email. - Contact Center Applications, Solutions, and Practices
Enghouse Omni-Channel Solutions and Practices (with a choice of Cloud, on-Premise or hybrid deployments) include: Analytics, Attendant Services, Audio Branding, Call Recording and Quality Management, CPaaS, Knowledge Base Management, Outbound Communications (+Amazon Connect option), Self-Service, Survey Management, UCaaS, and Video Collaboration. Enghouse Interactive has an extensive history of delivering advanced capabilities quickly, efficiently and effectively, with standardized processes adhering to ITIL, PMP and other certification requirements. - AI Insights - Artificial Intelligence
IBM THINK2019 Innovation Award Winner: A set of innovative solutions that integrates and activates Artificial Intelligence within the contact center, positively transforming the Customer Experience. AI Insights includes three transformative capabilities Advanced Interaction – Virtual Agent (chatbot) and Optimization Advanced Analytics – Enhanced Business Intelligence and Intuitive Dashboards Predictive Modelling – Interpreted data, delivering actionable insights AI Insights improves First Call Resolution (FCR) and significantly reduces call handling times improving Customer Satisfaction (CSAT) and Net Promoter Scores (NPS). - SIP / CPaaS
Telecom infrastructure – available as a Service. Enghouse leverages the industry’s most flexible provider of telecom services to underpin your contact center with high-reliability telephony infrastructure. Includes options for IP Trunking, North American DiD’s with automated or supervised LNP, VOIP911, PSTN termination plus operational management and surveillance tools are all available to resolve your organization’s needs. Resilient, redundant and cost-effective telecom infrastructure across North America and select countries globally, includes 99.999% on-net uptime SLA.
| 2425
|
 IR
IR is a leading global provider of proactive performance management software and testing solutions for critical IT infrastructure, communications and payment ecosystems. IR Prognosis, its real-time experience measurement software, gives customers full visibility into their enterprise unified communications ecosystems. Prognosis proactively monitors and troubleshoots your business-critical systems to ensure they are always running. It gives your team real-time, end-to-end visibility into all of your complex environments; translating single or multiple vendors’ devices’ cryptic communications into a language that’s easy to understand—allowing you to resolve issues before they become a problem.
Address
6312 S Fiddlers Green Circle, Suite 500N
Denver, Colorado
80111
United States of America
Website
www.ir.com
Products
- Prognosis
Prognosis proactively monitors and troubleshoots your business-critical systems to ensure they are always running. It gives your team real-time, end-to-end visibility into all of your complex environments; translating single or multiple vendors’ devices’ cryptic communications into a language that’s easy to understand—allowing you to resolve issues before they become a problem.
| 312
|
 Konftel
| 701
|
 Kurmi Software
Kurmi Software provides an operations management and migration platform for Enterprise Communications infrastructures, that automates user provisioning and day-to-day administration. Kurmi has developed built-in connectors with the leading Unified Communications and Contact Center vendors (Cisco, Microsoft, Alcatel, Avaya) providing enterprises and service providers with a single point of control to streamline the management of their infrastructure. With advanced automation and integration capabilities, Kurmi delivers strong reduction of operations costs while offering a “consumer-grade” experience to UC administrators and end-users. Headquartered in Paris, France with offices in United States, Canada and Germany.
Address
60 Broad Street, suite 3502
New York, New York
10004
United States of America
Website
www.kurmi-software.com
Social Networks
Products/Services Offered
- Communications Systems Management, Configuration & Troubleshooting
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Unified Communications
Products
- Kurmi Unified Provisioning
Kurmi Unified Provisioning automates the day-to-day operations of your Unified Communications. - Kurmi Service Provider suite for UCaaS
Kurmi is the only management platform for UCaaS infrastructure that can automate a customer’s entire life cycle: data collection, virtual machine deployment, setup configuration, and user management. - Kurmi Unified Self-Care portal
A Self-Care Portal is a customer service tool that allows businesses and clients to access their telephone set-up information from anywhere. This central hub makes for easy information access any time, day or night. You can access your call forwards, speed dial information, voicemail archives, phone lock settings, and so much more.
| 318
|
 Lifesize
Address
1601 S. Mopac Expwy, Suite 100
Austin, Texas
78746
United States of America
Website
www.lifesize.com
Social Networks
Products/Services Offered
- Audio Conferencing Services/Devices
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
- WebRTC
Products
- Lifesize Cloud Video Conferencing
Our video conferencing solution for PC, Mac, tablet and phone gives you an easy way to start a video chat or join a meeting right from your laptop or personal device. Connect to your calendar to stay on schedule throughout the day, share your screen with industry-leading video quality and record any meeting with a single click through the intuitive UI of the Lifesize app. - Lifesize 4K Meeting Room Systems
From all-hands spaces and boardrooms to small huddle rooms, our cloud-based solutions bring 4K video conferencing and wireless presentation to all your meeting spaces. - Lifesize for Microsoft Teams
Lifesize for Microsoft Teams adds video conferencing enhancements to your Teams implementation such as 300-way video calling, integrated 4K conference room systems and 4K screen sharing that you just can’t get with Microsoft Teams alone. With Lifesize and Microsoft Teams, together you get a truly superior communication solution for everyday collaboration. - Lifesize Share
Lifesize Share makes it remarkably simple to share screens and present in meetings. Save the hassle and lost time trying to find and pass along the right dongle or cord. Transform screens of all sizes into vehicles for corporate communication with integrated digital signage, or enhance video collaboration sessions with whiteboard capture capabilities.
| 1235
|
 Metaswitch Networks
Address
399 Main Street
Los Altos, California
94022
United States of America
Website
www.metaswitch.com
| 1601
|
 NVT Phybridge
NVT Phybridge is the leader in Power over Long Reach Ethernet (PoLRE) using Modern LAN principles and SmartPathPoE™ technology to make IP connections efficient and cost-effective. Our CHARIoT Series of switches help customers modernize to an IP based network, transforming the existing or new infrastructure into an IP path with power. We are a North American-based technology company with global reach dedicated to practical innovation. Our number one priority is bringing innovative and affordable solutions to market that are technologically advanced as well as practical for the customer.
Address
3457 Superior Court, Unit 3
Oakville, Ontario
L6L 0C4
Canada
Website
www.nvtphybridge.com
Social Networks
Products/Services Offered
- Internet of Things (IoT)
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Security
- Unified Communications
Products
- Single-Pair UTP to IP: PoLRE 24-Port & 48-Port Managed PoE Switch
The PoLRE (Power over Long Reach Ethernet) managed switch makes the modernization to IP devices (IoT) simple, secure and cost-effective. When paired with the Phylink Adapters, this powerful enterprise-grade switch delivers fast Ethernet and PoE over Single-Pair UTP cable with up to 1,200ft (365m) reach – that’s 4Xs the reach of standard Ethernet switches. The PoLRE managed switches come standard with robust power management capabilities and an industry-leading, simple to use GUI interface. - Single-Pair UTP to IP: PoLRE LPC 8-Port Unmanaged PoE Switch
The plug and play PoLRE LPC (Power over Long Reach Ethernet) unmanaged switch makes the modernization to IP devices (IoT) simple, secure and cost-effective. When paired with the Phylink Adapters, this powerful enterprise-grade switch delivers fast Ethernet and PoE over Single-Pair UTP cable with up to 1,200ft (365m) reach – that’s 4Xs the reach of standard Ethernet switches. - Coax to IP: CLEER Solutions
The CLEER Family of Switches and Extenders allows organizations to take full advantage of Modern LAN principles and SmartPathPoE™ Technology, leveraging Coax infrastructure (existing or new) to extend PoE connectivity to over 6,000ft (1,830m). Managed switch, unmanaged switch and extender options available. - Multi-Pair UTP to IP: FLEX Solutions
The FLEX Family of Switches and Extenders allows organizations to take full advantage of Modern LAN principles and SmartPathPoE™ Technology, leveraging Multi-Pair UTP infrastructure (existing or new) to extend PoE connectivity to over 2,000ft (610m). Managed switch, unmanaged switch and extender options available.
| 543
|
 SecureLogix
Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas
78232
United States of America
Website
www.securelogix.com
| 2105
|
 ServiceNow
In today’s service-based economy, keeping customers loyal is paramount to growing and sustaining your business. ServiceNow helps you drive fierce customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end. Monitor trends and customers’ products and services to notify customers potentially affected by issues as well as proactively fix issues before customers know they have them. Deliver a personalized customer experience while increasing agent efficiency, driving action to instantly take care of common customer requests with the portal, service catalog, virtual agent, and online communities.
Address
2225 Lawson Lane
Santa Clara, California
95054
United States of America
Website
www.servicenow.com
| 1841
|
 Sinch
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. Sinch is a trusted software provider to mobile operators, and its platform powers business-critical communications for many of the world’s largest companies. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has a local presence in more than 30 countries. Shares are traded at NASDAQ Stockholm: XSTO: SINCH.
Address
Lindhagensgatan 74
Stockholm, 112 18
Sweden
Website
www.sinch.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Security
- Text-based Messaging (email, IM)
- Unified Communications
- Video: Mobile
Products
- Phone Number Verification
Our Phone Number Verification solution adds another layer of access security to your application and protects your customers’ shared data from fraudulent attacks. At Sinch we use optimized, intelligent routing for verification SMS, to ensure that customers are verified on the spot. It is possible to combine several verification methods including SMS, Flash call and Voice Calling to achieve a customized solution at an optimal price. Our solutions also provide real-time analytics on user interactions and are easy to integrate into various platforms. - Voice Calling Solution
The Sinch Voice Calling solution enables global, cross channel engagement with your customers via data calling, PSTN and SIP in all possible combinations. With our super network of over 350 local operators, we enable global reach with premium quality, at an optimal price, while remaining compliant with local regulations. It’s also possible to add Video to our Voice Calling product to further boost engagement. - Number Masking
Number Masking enables conversations between sellers, buyers, drivers and service providers while anonymizing phone numbers to safeguard identity and prevent misuse of sensitive information. Stay in control of communications and secure your business model by keeping users on platform at all times
| 1941
|
 StartMeeting
StartMeeting offers a streamlined unified communications platform at a price that is transforming the industry.
Address
4300 E. Pacific Coast Hwy
Long Beach, California
90804
United States of America
Website
www.startmeeting.com
Social Networks
Products/Services Offered
Products
- StartMeeting
If you want a unified communications solution that just works, you want StartMeeting. StartMeeting offers unlimited audio + video conferencing, screensharing, international dial-ins for over 180 countries, StartMeetingChat, and StartMeeting Phone. Your employees will love this tool because of how intuitive and powerful it is. Your tech team will love this tool because of how easy it is to implement. Your finance team will love this tool because it likely costs 30-75% less than your current solution.
| 1600
|
 Symbee
Address
1602 Indian Bay Dr.
Vero Beach, Florida
32963
United States of America
Website
symbee.co
| 2218
|
 TetraVX
TetraVX is a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions. TetraVX understands every component of making a cloud UCC solution successful and provides specialized services designed to create better quality connections between employees, partners, and customers. With a product-neutral, consultative approach, TetraVX can deploy, integrate and support three industry-leading products either on-premise, in the cloud, or as a hybrid. By integrating new feature-rich, cloud platforms with current IT infrastructure and business applications, TetraVX can provide a truly customized solution for your unique UCC vision.
Address
333 W Wacker Dr. Suite 600
Chicago, Illinois
60606
United States of America
Website
www.tetravx.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- E-911/Emergency Systems
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Mobile/Wireless Platform/Devices
- Security
- SIP-based Products/Session Border Controllers (SBCs)
- SIP Trunking Services
- Systems Integration Services/Consulting/VAR
- Team Collaboration/Chat Apps
- Text-based Messaging (email, IM)
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
- Voicemail/Unified Messaging
- WebRTC
- Workspace technology
Products
- nVX powered by TetraVX
nVX is a cloud-based unified communications solution that provides flexibility and mobility to do business from anywhere, at any time. Easy to implement and easy to manage, nVX is a cost-effective alternative to aging on-premises solutions. nVX provides seamless migration of your business phone system to the cloud. - sVX powered by Microsoft
sVX is an all-in-one, cloud-based Skype for Business solution for all your business’s IM, voice, video, and collaboration needs. With full integration into Microsoft suite, it’s easier than ever to share applications and content, increasing productivity and generating a better work environment. No matter what kind of feature you need, or which device you use, sVX is aimed at helping people work better together. - cVX powered by Cisco
cVX is a cloud-based Cisco unified communications solution built with your business objective in mind. Get market-leading features delivered to you in the cloud. Whether you need to control costs, improve productivity, or boost innovation, cVX has everything you need and want in a cloud phone system. - Microsoft Teams Direct Routing
TetraVX can help you manage and deploy Microsoft Teams, design best practices, and customize your Microsoft Teams environment to help you switch on the power of teamwork in your organization. With multiple services to align with your specific business needs, TetraVX can support your entire Teams environment. TetraVX provides Direct Routing packages that bundle domestic and international calling, 911/E911 services, analog device support, and managed services all at a low monthly rate.
| 1505
|
 Unimax
Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.
Address
121 South 8th Street
Minneapolis, Minnesota
55402
United States of America
Website
www.unimax.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- Unified Communications
- Voicemail/Unified Messaging
Products
- 2nd Nature
2nd Nature enables organizations and managed service providers to unify the provisioning and management of their various UC, PBX, voice messaging, and other critical business systems by providing a single, centralized management and administration interface. 2nd Nature was designed to help your UC, telecom, and IT teams spend less time navigating through the complex administration software that came with your systems and more time managing your communications responsibilities. - LineOne
LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets. - HelpOne
HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately change an employee’s voicemail password, phone PIN, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others without the assistance of overburdened voice engineers. Changes are immediate. No waiting. No work tickets. No hassle. - NumberPro
NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved, or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats. - Automation
Unimax offers automation solutions for workflows specific to your organization’s communications objectives. Our automated solutions reduce the time it takes to process workflows from days or weeks to seconds. Unimax’s automation solutions leverage our ability to synchronize data between UC, PBX and voicemail systems, directory systems (e.g. Microsoft Active Directory), IT service management software (e.g. ServiceNow), human resource software, enterprise resource planning applications (ERP), and other critical databases.
| 418
|
 Vbrick
Vbrick enables organizations to leverage the power of video to engage, empower and transform. Our industry-leading Rev enterprise video platform is a complete solution for businesses to capture, manage and securely distribute live and on-demand video globally at scale to any device. The world’s most widely recognized brands adopt Vbrick solutions to overcome network complexity and risk to meet critical live video needs from CEO all-hands meetings to team broadcasts and to support innovative uses of on-demand recorded videos for sales, marketing, training, compliance, and user-generated content.
Address
607 Herndon Parkway, Ste. 300
Herndon, Virginia
20170
United States of America
Website
www.vbrick.com
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Video: Cloud-based Services
Products
- Vbrick Rev
Vbrick Rev is the only true end-to-end video streaming and content management solution. This means simplicity and versatility for you in capturing, managing and distributing video content. Rev offers advanced enterprise video management functionality while also featuring unparalleled scalability for the delivery of high definition video live or on-demand. The Rev Platform provides best-in-class security, seamless integration, comprehensive analytics, and data enrichment to raise your video IQ.
| 300
|
 Verint
Verint® offers to help organizations simplify and modernize the way they engage customers through their contact center, branch, back office and marketing departments. Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies. The Collaboration Compliance platform combines omnichannel communications capture with proactive compliance, data archiving, and recording assurance. Our Customer Engagement platform includes quality management, speech analytics, workforce and performance management for contact centers, and more. Verint is your partner to make customer engagement a strategic advantage and a strong competitive differentiator for your organization.
Address
175 Broadhollow Road Suite 100
Melville, New York
11747
United States of America
Website
www.verint.com
Social Networks
Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- Verint® Compliance Solutions
Whether you’re aiming to respond to data protection requirements such as the GDPR, or answering industry specific expectations like HIPAA in health care, MiFID II in financial services, or PCI-DSS in credit card payment, Verint can be your trusted compliance partner. - Verint® Workforce Engagement Cloud
Verint Workforce Management can help you accurately forecast and schedule your employees, while still providing them the flexibility they need to manage their jobs with their busy lives. Cloud-based tools to help simplify their jobs and deliver exceptional experiences. - Verint® Quality Management™
Verint® Quality Management™ can help your organization modernize its approach to customer engagement. With this proven solution, you can efficiently evaluate large numbers of interactions based on business relevance, employee performance, and customer input. It’s a practical way to gain insight that would be difficult, if not impossible, to achieve by randomly sampling small numbers of calls and evaluating them against inwardly-focused metrics and processes. - Verint® Automated Quality Management™
Verint® Automated Quality Management™ (AQM) can enable organizations to transform their end-to-end quality management process by automatically scoring and evaluating interactions that match specific criteria. The solution can help increase productivity and coaching effectiveness by off-loading the task of listening and manually scoring calls, enabling managers and QA personnel to have more time to take action on insights from scoring (such as more focused coaching) for driving performance improvements.
| 2101
|
 VOSS Solutions
Configure, monitor, migrate and analyze your UC environment, on-premises and in the cloud, with VOSS. VOSS is unique in integrating UC fulfillment, UC assurance, UC analytics and reporting, UC accounting, and UC migration, across multiple UC vendors; all from a single, flexible, secure, web portal. No other UC management platform comes close to offering the depth of multi-dimensional UC management that VOSS provides.
Address
2301 N Greenville Avenue,
Suite 270
Richardson, Texas
75082
United States of America
Website
www.voss-solutions.com
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- Unified Communications
Products
- UC Audit and Migration
VOSS M2UC is a highly sophisticated, big data transformation product suite that has been designed to carry out audits of legacy environments and UC migrations from legacy to advanced UC platforms. M2UC uses a revolutionary methodology to discover, extract, transform, validate, and load large volumes of data to automate a UC migration project, saving organizations from lengthy, high-budget and high-risk, manual UC migrations. - UC Automation and UC Analytics
VOSS-4-UC is the world’s most advanced UC orchestration platform, deployed by service providers and organizations in the retail, manufacturing, finance, government, and health arenas. VOSS-4-UC comprises an extensive array of UC management capabilities and pre-integration with UC vendor and business applications, such as ServiceNow. The highest levels of automation agility within VOSS-4- UC enable you to create customized workflows that significantly lower your operating costs and meets your business needs now and as they evolve in the future. VOSS Analytics delivers big data technology to the UC space, pulling data from all dimensions, and incorporating advanced data logic to produce intelligent business reports. - UC Monitoring and Optimization
VOSS Assurance integrates with VOSS- 4-UC to enrich the data needed for monitoring and fault detection leading to faster resolution through self-healing AI logic. Add business context to the technical data available from your UC solution to ensure quality service delivery. With this deep insight into your UC platform, VOSS enables you to continually improve and optimize your UC environment, to provide the very best communications experience for your employees and to grow your business as a result.
| 304
|
 Voxbone
Voxbone’s worldwide voice and messaging network enables businesses to achieve instant global scale for their communications. Communications platforms, contact centers and applications can make and receive local calls across 93% of the world with Voxbone's compliant, elastic SIP trunks and phone numbers. It's why Voxbone is the voice infrastructure partner of choice for most Leaders in Gartner's Magic Quadrants for UCaaS and CCaaS. Founded in 2005, Voxbone has 8 offices around the world, including San Francisco, London, Brussels and Singapore. Among its happy customers are ber, Skype, Zoom, 8x8, Dialpad, NICE inContact and Telefónica.
Address
Avenue Louise 489 B-1050 Brussels
Brussels, 1050
Belgium
Website
www.voxbone.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- E-911/Emergency Systems
- SIP Trunking Services
Products
- Voxbone Voice
With instant local, national, and toll-free phone numbers spanning 93% of the globe, Voxbone Voice lets you create instant presence in the exact locations you need it. Engage your audience on their terms in 10,000+ locations, from NYC to Werribee and everywhere in between. We're a national operator in most countries, and fully compliant everywhere we do business. - Voxbone Mobile
Extend your business reach with voice and SMS services on our enterprise-grade mobile phone numbers, available on-demand and via API. With two-way voice and messaging on the same numbers around the world, you can pick up the phone or carry on the conversation offline. - Voxbone Connect
Interconnect securely with the Voxbone platform from 500+ locations across 200+ countries, and all major cloud environments. Choose to safeguard your conversations with a VPN, direct connect, or Network-as-a-Service solution for enterprise-grade security and quality. - Voxbone APIs
Voxbone offers APIs for everything from provisioning to porting and even emergency services access, meaning you can automate all kinds of functionality from the comfort of your own platform. Saving time, headaches, and manual resource at every turn. - Bring Your Own Carrier
Choose Voxbone as your carrier of choice for any SIP-enabled communications platform, or integrate us into your own applications. Take control of your communications stack’s infrastructure layer with our global, compliant voice and SMS network.
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| Company | Booth |
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2020 Teknology
By consolidating disparate unified communications (UC) applications with a cloud-based service organizations can offer their employees a better user experience, more features and more efficient communications while reducing costs and relieving some of the IT staff‘s burden. With 20/20 Teknology's elite engineers and proven process we will: ? Perform an assessment to establish a business case to move to the cloud ? Provide implementation and provisioning services, ensuring the migration to the new solution is planned and flawlessly executed ? Provide managed services ensuring quick resolution for moves, adds, changes and call flow management
Address
20130 Lakeview Center Plaza, Suite 400
Ashburn, Virginia
20147
United States of America
Website
www.2020teknology.com
Products/Services Offered
- APIs/Integrated Communications
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- Internet of Things (IoT)
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Mobile/Wireless Platform/Devices
- Mobile/Wireless Services (cellular/wireless data, wireless broadband)
- Security
- Systems Integration Services/Consulting/VAR
- Team Collaboration/Chat Apps
- Text-based Messaging (email, IM)
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
- Voicemail/Unified Messaging
- Workspace technology
Products
| 2128
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Aceyus
With the ease of access to real-time events and understanding of trends, Aceyus analytics, reporting, and dashboards give your customer the understanding to elevate customer experiences. Aceyus solutions can be deployed to support "multiple domains" and can operate in cloud, on-premise, and hybrid models. Benefits include: -Dynamic Dashboards -Repeat Contacts -Transfer Analysis -Routing/Reskilling -Automation
Address
10700 Sikes Place Suite 240
Charlotte, North Carolina
28277
United States of America
Website
www.aceyus.com
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
| 1141
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Algo Communication Products Ltd
Secure SIP endpoints for IP based public address, notification, visual alerting, and emergency communication. Multicast scalability simplifies large deployment of IP devices across any enterprise or organization including manufacturing, logistics, retail, transportation, healthcare and education. Certified compatibility with leading premise and cloud UC vendors and device supervision provides assurance of constant system readiness. Wideband G.722 support and array speaker technology assure high intelligibility messaging.
Address
4500 Beedie Street
Burnaby, British Columbia
V5J5L2
Canada
Website
www.algosolutions.com
Products/Services Offered
- Internet of Things (IoT)
- IP PBXs/IP Telephony/Desk Phones
- SIP-based Products/Session Border Controllers (SBCs)
- Unified Communications
Products
- 8138 IP Color Strobe Light
SIP and Multicast PoE multi-color (amber, blue, green and red) LED strobe light for visual alerting and emergency notification. High visibility 360 x 180 degree coverage provides event-specific flash patterns and color. Compatible with all leading SIP based premise and cloud UC platforms. Web interface configuration, central provisioning, Secure SIP and multicast broadcast to additional IP strobe lights. - 8186 IP Horn Speaker
SIP and Multicast PoE horn speaker provides IP public address and emergency notification in noisy or outdoor environments. Offers crisp clear audio for excellent speech intelligibility. Compatible with all leading SIP based premise and cloud UC platforms. Web interface configuration, central provisioning, TLS & SRTP, wideband audio and multicast broadcast to additional IP speakers. - 8188 IP Ceiling Speaker
SIP and Multicast PoE speaker for ceiling installation provides IP public address, loud ringing, and emergency notification. Provides connectivity for up to 3 analog satellite speakers reducing network ports and system cost. Compatible with all leading SIP based premise and cloud UC platforms. Web interface configuration, central provisioning, TLS & SRTP, wideband audio and multicast broadcast to additional IP speakers. - 8190 IP Classroom Speaker
SIP and Multicast PoE/PoE+ classroom speaker featuring four driver array, high visibility LED clock, call button and optional visual alerting. Capabilities include live IP voice paging and notification including class bell and emergency communication. Compatible with all leading SIP based premise and hosted UC platforms. Features include web interface configuration, central provisioning, TLS & SRTP and wideband audio. - 8301 IP Paging Adapter
SIP and Multicast PoE endpoint for connecting legacy public address infrastructure to premise or cloud-based UC platforms. Includes NTP based scheduler for automated announcements or school bells as well as SIP or relay activated messages and alarms. Web interface configuration, central provisioning, TLS & SRTP, wideband, balanced/isolated audio output for compatibility with any legacy amplifier or multicast broadcast to IP speakers.
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AMS-IX
Address
Frederiksplein 42
Amsterdam, 1017 ZN
Netherlands
Website
www.ams-ix.net
| 801
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Appspace
Address
5005 LBJ Freeway, Suite 1100
Dallas, Texas
75244
United States of America
Website
www.appspace.com
| 201
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AtlasIED
Address
4545 E Baseline Road
Phoenix, Arizona
85042
United States of America
Website
www.atlassound.com
| 1301
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Audinate
Address
1200 NW Naito Parkway Suite 630
Portland, Oregon
97209
United States of America
Website
www.audinate.com
| 1305
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AudioCodes
AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced voice networking and media processing solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.
Address
200 Cottontail Lane
Suite A101E
Somerset, New Jersey
08873
United States of America
Website
www.audiocodes.com
Social Networks
Products/Services Offered
- AI/Analytics
- Audio Conferencing Services/Devices
- Contact Center Systems/Applications
- IP PBXs/IP Telephony/Desk Phones
- SIP-based Products/Session Border Controllers (SBCs)
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Unified Communications
- WebRTC
Products
- Once Voice for Microsoft 365
One Voice for Microsoft 365 is a comprehensive product and service program, simplifying voice-enablement of Skype for Business Server, Online and Microsoft Teams, with a product portfolio of voice network elements, advanced support services and consulting expertise. With broad experience in VoIP technology and unique integration capabilities, AudioCodes provides IP phones and room solutions, end-to-end voice elements, services and expertise for accelerating and simplifying of Microsoft 365 voice implementations in both on-premises and cloud-based network architectures. - Room Experience (RX) Suite
The AudioCodes Room Experience (RX) suite of products is designed to deliver a superior meeting room experience, with excellent voice quality, ease of use and full integration with IT management tools. Combining AudioCodes innovative software and products from leading audio solution vendors, the RX suite ensures that conference calls and meetings always deliver maximum productivity. Regardless of whether participants are in the meeting room or located at a remote office, at home or on the road, everyone can hear and be heard clearly. - IP Phones
The AudioCodes 400HD series of IP phones is a range of easy-to-use, feature-rich desktop devices for the service provider hosted services, enterprise IP telephony and contact center markets. Based on the same advanced, field-proven underlying technology as our other VoIP products, AudioCodes high quality IP phones enable systems integrators and end customers to build end-to-end VoIP solutions. - Mediant Session Border Controllers (SBCs)
AudioCodes SBCs deliver seamless connectivity, enhanced security & quality assurance for enterprise & service provider VoIP networks. In the enterprise environment, SBCs form an effective demarcation point between the business’s VoIP network and the service provider’s SIP trunk, performing SIP protocol mediation and media handling (interoperability), and securing the enterprise VoIP network. In the service provider core, AudioCodes SBCs can function as peering SBCs between operator networks or as access SBCs delivering security and protocol normalization. The Mediant family of SBCs includes a range of platforms that offer cost-effective SBC and hybrid functionality (SIP to TDM, SIP to SIP).
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Auditmacs
Auditmacs provides comprehensive technology lifecycle management solutions, including Expense and Asset Management, to help enterprise clients better utilize IT, Cloud, Telecom, Mobility and IoT technologies to solve business problems. Leveraging our proprietary software and advanced automation tools, our team of experts provide personalized care, dedicated to fully optimizing our client’s environments and producing unique visibility, tools and analytics to make informed financial and technological decisions.
Address
12735 Gran Bay Parkway W. Building 200, Suite 260
FL
Jacksonville, Florida
32258
United States of America
Website
www.auditmacs.com
Social Networks
Products/Services Offered
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- Internet of Things (IoT)
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Mobile/Wireless Platform/Devices
- Systems Integration Services/Consulting/VAR
- Team Collaboration/Chat Apps
- Unified Communications
Products
| 223
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AVI Systems
AVI Systems, Inc. is one of the nation’s largest audiovisual (AV) solutions providers, and the only one that’s 100 percent employee-owned. We employ the most highly credentialed professionals in the AV field, who help us deliver unparalleled support to our clients in health care, finance, education, government, and beyond.
Address
9675 W. 76th St.
Suite 130
Eden Prairie, Minnesota
55344
United States of America
Website
www.avisystems.com
Products/Services Offered
| 2207
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BenQ
Welcome to BenQ Corporation – a world-leading human technology and solutions provider driven by the corporate vision of “Bringing Enjoyment ‘N’ Quality to Life” to elevate and enrich the aspects of life that matter most to people today – lifestyle, business, healthcare and education. Set apart by the unique philosophy of “Because it matters”, BenQ is committed to empower people today to live better, increase efficiency, feel healthier and enhance learning through people-driven, innovation-fueled products, services and solutions.
Address
16 Jihu Road Neihu
Taipei, 114
Taiwan
Website
www.benq.com
Social Networks
Products/Services Offered
- A/V Meeting Room Technologies
- Team Collaboration/Chat Apps
- Workspace technology
Products
- SL Series Pantone-Validated Display
BenQ’s new SL Series Digital Signage Display, the world’s First 4K UHD PANTONE Validated Digital Signage guarantees on-screen color fidelity and captivating display for an optimal viewing experience. Designed for flexibility and long-term use - the PID screen offers 24/7 operation in landscape or portrait mode. The SL series is slim, lightweight and easy to use. - DuoBoard
BenQ's DuoBoard is an interactive flat panel designed to tap into the dynamic possibilities of the modern meeting room. It allows for extended, seamless team collaboration though
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BICS
BICS is a leading global communications enabler bridging the telecom and digital world with a suite of strategic solutions to differentiate your Voice, Data, Messaging, Roaming, Security, Analytics, IoT deployment or Virtual Network offering in the face of dramatic market shifts. Our HQ is in Brussels, with offices across Europe, Asia, Middle East, Africa and the Americas. With a diverse and multicultural team of 500+ employees, we continuously strive to provide customers with the highest level of quality, reliability and interoperability.
Address
Boulevard du Roi Albert II
Brussels, 1030
Belgium
Website
www.bics.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- SIP Trunking Services
- Unified Communications
Products
- Numbers-as-a-Service
Numbers-as-a-Service for global businesses Cut OpEx and slash cost of ownership even as you expand to new markets with a local presence at country or city level with mobile and fixed numbers in more than 200 countries with high-quality voice connectivity. - APIs
APIs: Easy to order, manage and troubleshoot Our easy-to-integrate APIs make it easy and quick to check for number availability, find the price of a number and even order numbers: and provide the information in near-real time. Or brand and offer our APIs as part of your own offering: especially useful if you’re a conference service or UC provider. Don’t have an API-ready environment? Use our online portal for number provisioning, price inquiries and to order, manage and troubleshoot your cloud numbers. - SIP Trunking
Connect your cloud communications platform to fixed and mobile networks around the world through a unified single infrastructure with BICS SIP Trunking Services. Integrate your voice and data communications on a single global platform via a single interconnection and achieve significant savings on telecoms costs.
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Bose Corporation
For almost 50 years Bose Professional has developed innovative loudspeaker technology, digital signal processing, and software to meet the needs of professional audio applications around the world in theaters, houses of worship, stadiums, hospitality, retail and corporate campuses. Whether for large music concerts, more intimate musical events, stadium-wide sound systems or a solution that connects a team through conferencing, Bose draws on its heritage of passion and problem solving to engineer and deliver the solutions people need.
Address
The Mountain Rd
Framingham, Massachusetts
01701
United States of America
Website
PRO.BOSE.COM
Social Networks
Products/Services Offered
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Unified Communications
Products
- Bose Work
The workplace is every place and the Bose Work family of products provide collaboration solutions that bring simplicity and sound clarity for a more productive workday. Bose Work conferencing products integrate seamlessly with existing platforms, enhancing popular third-party cloud services such as Microsoft Teams, Google Hangouts Meet, Zoom and more. With Bose Work solutions, people collaborate more effectively, moving beyond “good enough” audio and video so they can hear more, see more, understand more – and work better. - Bose Videobar VB1 All-in-One Conferencing Device
Check back... - Bose Noise Cancelling Headphones 700 UC
Bose Noise Cancelling Headphones 700 UC enables superior collaboration in the workplace and beyond – from open offices, airport lobbies, coffee shops or the remote office and everywhere in between. The Bose Headphones 700 UC feature an adaptive eight-microphone proprietary system – with four of the mics dedicated to isolating the user’s voice – while the array actively identifies and rejects noise so there’s no need to mute and unmute to conceal background activity. Together with the included Bose USB Link Bluetooth® module, this solution provides a reliable connection to your PC enabling you to quickly jump on calls or easily switch between audio sources. - Bose ES1 Ceiling Audio Solution
Bose ES1 Ceiling Audio Solution is a powerful in-ceiling conferencing solution optimized for unified communication platforms like Microsoft Teams. The solution — currently in progress to be Certified for Microsoft Teams — ensures a transparent technology experience, meaning no audio devices are located on the walls or tabletops. Consisting of three Bose products: the ControlSpace EX-440C conferencing signal processor, the EdgeMax EM180 in-ceiling loudspeaker, the PowerSpace P2600A amplifier; and the Sennheiser TeamConnect Ceiling 2 (TCC2) microphone, the solution creates a reliable, modern-looking meeting room of nearly any size.
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CallQX
Empower callers with the ability to choose their preferred in-queue music with Pandora-like streaming and personalization with CallQX, an innovative contact center solution for IVR and PBX. Compatible with most platforms, and featuring fully-licensed music from top artists, an easy-to-use Cloud interface, and the option to upload and order custom on-hold messaging in real time, CallQX allows contact centers to perfect their CX by enhancing their in-queue experience. CallQX also delivers traditional music on hold (MOH) solutions – prerecorded audio mixes of music and messaging – with hundreds of voices and songs optimized for telephony.
Address
6515 Shiloh Rd. Ste. 300
Alpharetta, Georgia
30005
United States of America
Website
www.callqx.com
Products/Services Offered
- APIs/Integrated Communications
- Contact Center Systems/Applications
- IP PBXs/IP Telephony/Desk Phones
Products
- CallQX Full Platform
The CallQX platform is our most feature-rich, customizable, and interactive in-queue solution, integrating with your contact center technology to give callers full control over their on-hold music selection, allowing contact centers to program dynamic messaging into the experience, and introducing powerful functionality to your in-queue interactions, like SMS, CRM data dipping, and comprehensive reporting. - CallQX Streaming Music
With CallQX's Online Streaming music solution, your contact center can leverage an expansive, fully-licensed music library of exciting artists representing all genres. You even have access to our premium music option, which includes "Top 40"-style songs and artists—today’s hitmakers engaging your callers as they hold for service. While the CallQX caller control functionality is exclusive to the full platform CallQX Online Streaming provides robust back-end features, like the ability to build custom playlists based on genre and upload custom messaging that's inserted into the music stream in real-time. - CallQX Traditional On-Hold Programs
Not ready for our full-platform solution? No problem. CallQX also specializes in traditional on-hold audio programs, including your choice of packaged music and messaging. We'll work with you to identify the perfect songs, and will coordinate to record the informational and/or promotional messaging you'd like with a professional voice actor that fits your brand. No more Muzak—give your callers an engaging in-queue music experience with great songs from our extensive library of artists representing all genres.
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Carousel Digital Signage
Carousel digital signage software keeps your content fresh through collaboration, dynamic playlists, data feeds, and scalable server software. With BrightSign, Apple TV, and Windows media player support, Carousel is the industry leader in enterprise digital signage content management.
Address
430 North 1st Ave
Minneapolis, Minnesota
55401
United States of America
Website
www.carouselsignage.com
Products/Services Offered
- A/V Meeting Room Technologies
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Workspace technology
Products
- Carousel Cloud
Carousel is digital signage content management software that allows you to quickly create, publish and manage your message on displays in common areas and conference rooms.
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CBTS
CBTS is a leading technology provider to enterprise clients in all industries, including dozens of Fortune 500 and Global 2000 companies. We provide consulting services, technologies, and resources to build and integrate cloud, on-premises, and hybrid technology solutions that allow our clients to transform business outcomes and achieve strategic alignment. Our differentiator is the agility, flexible delivery models, and client focus of a small company, with the ability to deliver the resources, scale and capabilities required by large organizations. With 800+ certified engineers and locations across North America, the UK & India, CBTS offers outstanding expertise in transforming business operations.
Address
221 East 4th Street
Cincinnati, Ohio
45202
United States of America
Website
cbts.com
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Audio Conferencing Services/Devices
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- E-911/Emergency Systems
- Internet of Things (IoT)
- IP PBXs/IP Telephony/Desk Phones
- Mobile/Wireless Services (cellular/wireless data, wireless broadband)
- Security
- SIP-based Products/Session Border Controllers (SBCs)
- SIP Trunking Services
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Systems Integration Services/Consulting/VAR
- Team Collaboration/Chat Apps
- Text-based Messaging (email, IM)
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
- Voicemail/Unified Messaging
- WebRTC
- Workspace technology
- Voice Paging/Notification/Intercom
Products
- Unified Communications as a Service
CBTS offers multiple UCaaS solutions that fit all customer needs regardless of business size, industry, or complexity. CBTS UCaaS solutions are cloud-based, fully hosted and offer a full UC suite of applications, including key components such as telephony, collaboration tools, mobility features, and IP handsets. Additionally, CBTS offers enhancement applications that can help drive business operation decisions. From call recording and analytics with AI to IVR and contact center, CBTS has everything a business needs in order to grow. Ask us about our secured communications and unmatched project management, implementation, and training resources that ensure an exceptional customer experience. - Contact Center as a Service
Hosted Enterprise Contact Center (HECC) is a best-in-class, cloud-based contact center platform that allows businesses to create a dynamic, reliable, omni-channel experience for their customers. HECC is designed to provide maximum flexibility, allowing a business to burst the number of agents above their provisioned threshold to accommodate seasonal or changing business needs. With CBTS’ expertise, reliability, and scalability, clients are provided visibility into the end-to-end customer journey across multi-contact channels without a large capital outlay or ongoing asset management. Our engineers have decades of experience building and managing contact center deployments across a wide variety of industries and verticals. - Webex
CBTS is a Master Service Provider for Cisco Webex solutions. CBTS was third-party audited and received this designation from Cisco based on our ability to design, deliver, implement, and support Cisco Webex solutions. Cisco Webex is the best-in-class collaboration and meeting solution for business. Companies can minimize wasted time and expense by empowering their employees to meet instantly and securely via any device and collaborate in real time. Unlike its competitors, Webex software and hardware are developed and manufactured by the same company. This ensures an industry-leading meetings experience with hardware designed specifically for Webex software. - SD-WAN
Software-Defined Wide Area Networking (SD-WAN) is an innovative networking technology that abstracts the network hardware & application transport characteristics to simplify management & enhance performance. It allows companies to replace expensive private WAN connections such as MPLS by building higher-performance WANs using low-cost Internet access. Ideal use cases include on-premises, cloud, & hybrid deployment models that require a Quality of Experience (QoE) for real-time applications such as VoIP & video regardless of where the user is located. SD-WAN can be an especially good fit for organizations that operate call centers or rely heavily on critical applications. - Networking as a Service
Network as a Service (NaaS) is a hosted and managed cloud-based network designed to provide a simple, scalable method to offload the complex tasks of supporting, maintaining, expanding, and securing a network. NaaS enables customers to leverage the power of CBTS to deliver a fully managed network, with cloud integration, security, switching, Wi-Fi, management, monitoring, and Auto VPN. Regardless if the customer is a single location retail or multi- site enterprise, NaaS can provide the features required to support the business needs of each customer. The primary components of the solution are security, Wi-Fi, networking, and VPN.
| 205
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CCT Solutions
CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.
Address
1801 N.E. 123rd Street, Suite 314
Miami, Florida
33181
United States of America
Website
www.cct-solutions.com/en
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- Systems Integration Services/Consulting/VAR
- Text-based Messaging (email, IM)
Products
- CCT ContactPro
ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full media control. ContactPro is a flexible, modular and customizable client-server solution for contact centers of today and tomorrow.
| 2313
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Chetu, Inc.
Chetu is a premier custom software solutions provider offering end-to-end Call Center software development services. Chetu’s elite team of experts engineer cloud call center software as well as virtual call centers, Automatic Call Distribution (ACD) software, auto/predictive dialers, manual/progressive dialers, call/IVR scripting, call monitoring and barge capabilities, live chat channels, and screen pop features. Chetu also integrates third-party call center software from Zendesk, LiveAgent, and XCally.
Address
10167 W Sunrise Boulevard, Suite 200
Plantation, Florida
33322
United States of America
Website
www.chetu.com?utm_source=tradeshow&utm_medium=directory&utm_campaign=enterpriseconnect2020
Social Networks
Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Systems Integration Services/Consulting/VAR
- Team Collaboration/Chat Apps
- Workspace technology
| 327
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Compunetix, Inc.
A long-time member of the international conferencing and collaboration industry, Compunetix embodies decades of market and operational experience in the analysis, deployment and management of reliable, high quality and sophisticated global communications networks. With over one million ports sold in more than 35 countries, Compunetix represents the industry’s largest worldwide deployment of digital conferencing systems.
As a leading developer of voice, video, & web collaboration applications for the service provider, government, and vertical enterprise markets, the Olympus™, EVERGREEN™, and ConferenceManager™ platforms seamlessly enable powerful collaboration. Combined with world-class support and innovative professional services, Compunetix delivers the right solution.
Address
2420 Mosside Blvd
Monroeville, Pennsylvania
15146
United States of America
Website
www.compunetix.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Audio Conferencing Services/Devices
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Unified Communications
- Video: Cloud-based Services
- WebRTC
- Workspace technology
Products
- ConferenceManager™5
Introducing our new high definition, high capacity audio, web, and video system, The ConferenceManager5 (CM5). This secure and reliable solution for effective workflow collaboration provides seamless access for administrators, users, guests, and other parties for operations, executive meetings, hearings, mediations, and more. Offering real-time call management, private conference rooms, and encrypted recording for future playback, CM5 provides the processing foundation for many of our crafted workflow solutions in vertical segments such as the healthcare, e-justice, transportation and financial organizations. - Video Call Center™
This web-based call center solution built with dynamic WebRTC technologies helps improve the customer experience enabling face-to-face communication with remote professional representatives. Our Video Call Center (VCC) application effortlessly improves and expands access through remote video sessions. Featuring a simple one-click connections, call routing to remote specialists, and versatile connection options, VCC delivers reliable, immediate and expert access to those who need it, when they need it. - Summit® Olympus
From market vision to reality, the Summit Olympus has evolved into a landmark audio conferencing platform in the Compunetix product line. The Summit Olympus features unprecedented scale and improved system performance while maintaining the rich feature functionality of CONTEX system software, including HD audio, voice encryption, powerful integration, and high availability. - EVERGREEN™
EVERGREEN video conferencing platforms are strong enough to support your services, while still flexible enough to grow along with your business. Carefully cultivated to fulfill the diverse needs of the market, EVERGREEN systems can scale from tens of ports into the thousands. These carrier-class systems are built to strict military standards and designed to deliver highly reliable, feature-rich collaboration. Connecting SD and HD video conference endpoints from mobile and desktop video applications, room systems, telepresence facilities and more, these systems offer unmatched flexibility and interoperability.
| 1503
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Coral Active
Set up your customer service agents for success by providing them with a seamless interface that gets the answers they need easily and fast. Our expertise lies in making all your systems play nicely. The Coral Active platform increases your contact center productivity by integrating your systems, making them easy to use, manage, and customize. Raising your agent experience results in a superior customer experience. Our platform can arrange a virtually unlimited number of CRM and CT systems into a dynamic interface that simplifies contact center workflows, facilitates changes across the system faster, and increases availability of knowledge and insights.
Address
Level 8, 352 Kent St
Sydney, New South Wales
2000
Australia
Website
coralactive.com
Social Networks
Products/Services Offered
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- Team Collaboration/Chat Apps
- Text-based Messaging (email, IM)
- Unified Communications
Products
| 2041
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Cresta Intelligence Inc.
Address
1 Zoe St,
San Francisco, California
94107
United States of America
Website
www.cresta.com
| 2318
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CXtec
CXtec maximizes value throughout technology life cycles. Our life cycle management offerings focus on IT asset disposition, new and certified pre-owned infrastructure hardware, high-performance data center cabling, professional services, and third-party maintenance. As North America’s largest secondary hardware provider, our brands include: equal2new® certified pre-owned networking and voice equipment; RapidCare® third-party maintenance; and MindSafe™ data sanitization and destruction services. Atlantix Global Systems, a division of CXtec Inc., provides safe, secure IT asset disposition services. CABLExpress®, a division of CXtec Inc., manufactures high-performance data center cabling products. The CXtec world headquarters are located in Syracuse, NY.
Address
5404 South Bay Road
Syracuse, New York
13212
United States of America
Website
www.cxtec.com
Social Networks
Products/Services Offered
- IP PBXs/IP Telephony/Desk Phones
Products
- equal2new®
Certified pre-owned server, storage, networking and voice equipment. - RapidCare®
Our RapidCare® third-party maintenance (TPM) program, allows you to receive the customized support options you need at a fraction of the cost - 50% to 60% less than OEM support. - CABLExpress
Our CABLExpress® division manufactures high-performance data center cabling infrastructure products. - MindSafe™
100% data sanitization and destruction services.
| 840
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CyberData
CyberData Corporation designs & manufactures SIP enabled endpoints that use the VoIP network infrastructure to facilitate paging, mass notification and secure access control.
In business since 1974, and based out of Monterey, CA, our specialty is focusing on delivering cost-effective SIP endpoints for the SMB, healthcare, education and public/private sector.
We offer FREE Design Services and can assist in reviewing floorplans and making recommendations based on the environment.
We simplify VoIP connectivity and offer cost effective options to traditional paging systems.
Address
3 Justin Court
Monterey, California
93940
United States of America
Website
cyberdata.net
Social Networks
Products/Services Offered
- Unified Communications
- Voice Paging/Notification/Intercom
Products
- 011458 Multicast Ceiling Speaker
The CyberData Multicast Ceiling Speaker is an economical Power-over-Ethernet (PoE 802.3af) and Voice-over-IP (VoIP) public address product. It easily connects to your PoE network with a single Ethernet cable connection. The speaker is capable of playing messages from any multicast source like the CyberData SIP Paging Server with Bell Scheduler (PN#011146). The CyberData Multicast Speaker’s small footprint allows the speaker to be discreetly mounted in your ceilings. - 011457 SIP IP66 Outdoor Horn
The CyberData SIP IP66 Outdoor Horn provides an easy method for implementing a loud IP-based overhead paging system for loud areas, warehouses, manufacturing areas, and outdoor areas. The interface is compatible with most IP PBX servers that comply with the SIP RFC 3261. For non-SIP environments, the speaker can be configured to listen to multicast address and port number combinations to form paging zones. - 011146 SIP Paging Server with Bell Scheduler
The SIP Paging Server with bell scheduler enables users, through a single SIP extension, to access up to 100 zones for paging and bell scheduling for your VoIP phone system. The SIP Paging Server has a built in bell scheduler that enables, through a secure web interface, scheduled bells and prerecorded messages to be sent to different multicast zones as well as to legacy analog paging systems. Perfect for schools, universities, manufacturing or any environment where scheduled bells and zone paging are paramount. - 011186 SIP Outdoor Intercom
The SIP Outdoor Intercom delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for settings such as commercial/residential facilities, schools and universities, retail establishments, warehouse and manufacturing plants, SMB, parking garages and shipyards and so much more. - 011478 SIP h.264 Video Outdoor Intercom with RFID
NEW Product Line: The CyberData SIP h.264 Video Outdoor Intercom with RFID is perfect for secure access settings requiring RFID access control, video, and two-way communication. With excellent color, low light capability, and encrypted RFID, the SIP h.264 Video Intercom can increase the security of any VoIP installation. The product supports up to 500 RFID cards. A card with a blacklisted code will trigger a phone call with a pre-recorded message and/or a multicast stream to IP notification endpoints.
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Deepgram
Address
180 Capp Street
San Francisco, California
94110
United States of America
Website
www.deepgram.com
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Dizzion
Address
600 17th Street, Suite 2600S
Denver, Colorado
80202
United States of America
Website
www.dizzion.com
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Dolby
Address
1275 Market Street
San Francisco, California
94103-1410
United States of America
Website
www.dolby.com
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Donoma Software
Donoma solutions connect people across common barriers. We’re streamlining and integrating communications data with industry-leading platforms. We believe that connection, collaboration and timely insight creates powerful agility for organizations.
Address
1750 Kraft Dr,
Suite 1200
Blacksburg, Virginia
24060
United States of America
Website
www.donomasoftware.com
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Communications Systems Management, Configuration & Troubleshooting
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Unified Communications
- Voicemail/Unified Messaging
Products
- OneVoice
OneVoice: Multi-Language Messaging for Today’s Global Community Unified Messaging was just the beginning. OneVoice elegantly makes voice communications visual with transcription, and removes language barriers with translation. It’s not just unified messaging with Donoma, it’s powerful communication. OneVoice dynamically synchronizes voice messages between supported communication platforms. It autosenses language for transcription and can also translate communications between 100+ languages and dialects. A single email provides everything in one place. OneVoice’s Speech2Txt features provides a text-based preview of the voicemail message all within the message delivery email. Speech2Txt supports multi-language transcription options too. - OneView
Communications Analytics for Better Business Decisions OneView makes it very easy to gain operational as well as technical insight from your Cisco Call Manager and Contact Center systems: from broad overviews to very granular performance metrics. Call Detail Reporting? That’s just the beginning with Donoma OneView. Sure, OneView provides outstanding resources and tools to help your IT team gain rapid insight and CDR capabilities; but we take it further. OneView drives insight for operational efficiencies, increased sales, and better customer service. Now organizations can quickly gain meaningful insights. OneView delivers actionable insight for better business decisions. - OneVault
OneVault provides communications archiving for compliance & e-Discovery. One interface spans email, chat, audio and voicemail. Everything is accessible from a single interface. This makes your communications retention secure, accountable and intuitive to use. All data is automatically retained, organized and decommissioned according to your retention policies. Whether for e-Discovery or other needs; data is easy to locate and produce. Legal, Compliance and Operations are reassured of consistent policy application. IT enjoys more streamlined server and storage usage. OneVault is the ideal solution for secure archiving and retention for today’s environments spanning multiple communication systems and data types.
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DTEN, Inc.
DTEN builds innovative communications technology creating the ideal environment to communicate and collaborate.
DTEN develops award-winning collaboration solutions that combine all-in-one cutting-edge features, plug-and-play ease, high quality performance and affordability.
DTEN' s Zoom certified appliances and integrated service subscriptions revolutionize the way teams around the world connect, communicate and collaborate.
Founded in 2015, DTEN is rapidly becoming a recognized international leader for innovation and accessibility in communication and collaboration.
Address
97 E. Brokaw Road
Suite 180
San Jose, California
95112
United States of America
Website
dten.com
Social Networks
Products/Services Offered
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Unified Communications
- Video: Room Systems
- Workspace technology
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Dubber
Address
Level 5, 2 Russell Street
Melbourne, Victoria
3000
Australia
Website
www.dubber.net
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E-MetroTel
E-MetroTel provides leading-edge telephony hardware and software solutions, delivering digital, IP, analog, and Unified Communications capabilities globally.
We offer a range of choices including appliance, virtualization, and UCaaS & CCaaS cloud options. We are the only manufacturer providing XSTIM smart VoIP, patented digital technology, and migration for legacy PBXs including Avaya and Nortel.
E-MetroTel is headquartered in Flower Mound, Texas, North of DFW Airport.
1033 Long Prairie Rd (FM.2499) Unit 3
Flower Mound Texas
75022
Address
1033 Long Prairie Rd. Unit 3
Flower Mound, Texas
75022
United States of America
Website
www.emetrotel.com
Social Networks
Products/Services Offered
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Mobile/Wireless Platform/Devices
- Team Collaboration/Chat Apps
- Text-based Messaging (email, IM)
- Unified Communications
- Voicemail/Unified Messaging
- WebRTC
- Voice Paging/Notification/Intercom
Products
- UCX Appliance Servers
UCX Galaxy Unified Communication server family. All appliances support the same features set. And the products support advanced applications including Contact Center, InfinityOne Collaboration & Mobility, and Infinity 5000 XSTIM enabled telephones. Galaxy Expand - Up to 1000 registered extensions & 500 concurrent calls Galaxy UCX250 - Up to 100 extensions & 100 concurrent calls Galaxy Mini - 32 stations out of the box and type: IP, Digital or Analog Galaxy Express - 2 slot flexible chassis for Digital or Analog telephones and PRI circuits. - UCaaS & CCaaS Solutions
Advanced Unified Communications and Contact Center as a service. And we offer complete UCaaS & On-Premise Appliance hybridization. As required by your business or regulatory requirements you can have all or part of the solution on-premise or in a cloud environment. And we can customize any solution redundancy to be cloud based or on-premise appliance based. - InfinityOne - Collaboration & Mobility
Complete collaboration & mobility including Presence, Status, WebRTC voice, One to One & Team messaging, and supports contact center agents and mobile or at home workers. Use InfinityOne with your PC, Mac, Laptop or iPhone. WebRTC Voice - Stay connected with full featured telephony from anywhere. Supports all UCX features and applications including contact center and up to 120 programmable buttons. InfinityOne Messaging - Provides an enterprise level messaging solution with presence, and a feature set comparable to other popular commercial offerings. All on your own private server. This allows you to keep your message conversations secure and private. - Infinity 5000 Telephony Devices
Infinity 5000 desktop devices are loaded with E-MetroTel’s XSTIM firmware. XSTIM is smart VoIP technology that allows for signalling communication between the device and the server and provides smart features unavailable with SIP. XSTIM reduces complexity, allows for remote provisioning & support, and survivability with our SRG solution. XSTIM also allows you to hot desk and temporarily move your device programming over to another device. It allows for a single license to register your M5000 set and your InfinityOne via hotdesking which is a great cost saver. Infinity 5010 - 10 button, innovative Gigabit Color IP Phone Infinity 5006 - 6 button, innovative Gigabit Color IP Phone Infinity 5046 - Expansion module. - UCX Contact Center
Incredible Customer Service - Powerful contact center features, advanced real-time reporting, wallboard, and work anywhere capability. Real Time Reporting - All managers and agents can view critical real-time stats of specific call center queues or view all queues. Historical Reporting - Manage contact center agents and calls with our professional historical and real-time reports. Contact Center Management - Regardless of your Contact Center size, Supervisors can easily manage everything and everyone in real-time. Includes: Unlimited Queues In-office agents Mobile agents Home-based agents Queue statistics Individual agent statistics Queue performance metrics
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Eastwind Communications
Eastwind enables enterprises operating real-time communications services flexibility, connectivity, and operational efficiency between service providers (including Microsoft Teams) and public cloud providers. As certified partners of Oracle, Ribbon and Dialogic along with cloud providers AWS, GCP and Azure, Eastwind offers both CapEx and OpEx models for SD-WAN, session border controllers, dial plan management, fraud detection, quality assurance tools, and security solutions along with 7x24 operational support and disaster recovery capabilities.
Address
75 Perseverance Way
Hyannis, Massachusetts
02601
United States of America
Website
www.eastwindcom.com
Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- SIP-based Products/Session Border Controllers (SBCs)
- Systems Integration Services/Consulting/VAR
- WebRTC
Products
- VNOC+
Eastwind's Virtual Network Operations Center Plus (VNOC+) service extends enterprise voice operations staff with US-based engineers. As certified partners of multiple vendors and public cloud providers, Eastwind offers operational support and project-based professional services. By spreading a senior engineering team across multiple customer projects, Eastwind can reduce staffing costs, speed delivery of new services and capabilities, and improve system reliability all while working with a customer's preferred suppliers. VNOC+ services range from specifically-defined projects to emergency support to fully-outsource network operations. VNOC+ customers range from Tier 1 financial institutions to boutique OTT service providers.
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EC/No Jitter
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eGain
eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.
Address
1252 Borregas Avenue
Sunnyvale, California
94089
United States of America
Website
www.egain.com
Social Networks
Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Text-based Messaging (email, IM)
- Unified Communications
Products
- Gain Chat™
Gain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications. - eGain CallTrack™
eGain CallTrack™ is a dynamic case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain, the industry’s top-rated customer engagement software suite, which helps businesses transform their traditional call centers into multichannel customer engagement hubs. eGain CallTrack will enable you to provide consistently effective interactions across social, web, contact center, and mobile channels. The result? Healthy, profitable, and long-lasting relationships with your customers! - eGain Virtual Assistant™
eGain Virtual Assistant™ is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. The Industry’s most intelligent and robust chatbot, eGain Virtual Assistant not only understands the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement. - eGain Cobrowse™
eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. It allows agents to provide high-value, collaborative, realtime service.
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Embrava
Embrava helps companies implement smarter workspaces that foster employee productivity and collaboration.
Key Solutions:
- Office Hoteling and Hot Desking*
- Contact Center Optimization (CCO)
- Availability Display in Open Offices
- Workplace Analytics
*Best of Enterprise Connect Finalist: Advancing Employee/End User Engagement
Address
300 Barangaroo Avenue, International Towers, Level 38 Tower 3
None (Outside US or Canada)
Sydney, New South Wales
NSW 2000
Australia
Website
www.embrava.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- A/V Meeting Room Technologies
- Contact Center Systems/Applications
- Internet of Things (IoT)
- Workspace technology
Products
- Desk Sign
The Embrava Desk Sign is a smart sensor IoT device designed for Hot Desking, Office Hoteling and Activity-Based Working. ? Workspace Availability: Provides clear visibility of available Workspaces ? Easily Locate Employees: Allows users to quickly find and identify colleagues as they move around an agile work environment ? Workplace Analytics: Understand how Workspaces are being used to help reduce capital and operating costs Our product integrates with most all major Resource Management Systems (e.g. Exchange/O365, Robin, EMS) along with customer’s internal LOB or custom RMS applications; providing flexibility in meeting any customer’s Activity-Based Workplace initiatives, current and future. - Contact Center Optimization for Cisco Finesse and Genesys PureCloud
Status Lights that streamline agent-supervisor communication and display a real-time view of how your Contact Center is performing. Status Light integration for CCO provides the following features and benefits: ?Agent Status Display ?Call and Wrap-up Duration Alerts ?Queue Alerts ?Call for Supervisor
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Ford AV
Ford AV designs, installs, and services professional and commercial sound, video and lighting systems for organizations including businesses, educational facilities, transportation centers, entertainment, government, performing arts centers and sporting venues. Specializing in enterprise-level solutions, our company has installed systems across the U.S. with offices in Atlanta, Austin, Dallas, Denver, Honolulu, Houston, Las Vegas, New York City, Oklahoma City, Philadelphia, Phoenix, Salt Lake City, San Francisco, Tulsa, and Washington DC.
Address
4800 West Interstate 40
Oklahoma City, Oklahoma
73128
United States of America
Website
www.fordav.com
Products/Services Offered
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Communications Systems Management, Configuration & Troubleshooting
- E-911/Emergency Systems
- Unified Communications
- Video: Room Systems
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Gigtel
Address
2 S. West Street
Cloverdale, Indiana
46120
United States of America
Website
www.weEndeavor.com
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Glia
Address
30 West 21st Street, 4th Floor
New York, New York
10010
United States of America
Website
www.glia.com
Social Networks
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Gridspace
Address
135 Main St. 8th Floor
San Francisco, California
94105
United States of America
Website
www.gridspace.com
Products/Services Offered
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Hypori VMI
Address
9211 Waterford Centre Blvd
Suite 100
Austin, Texas
78758
United States of America
Website
www.hypori.com
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iconectiv
Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention
Address
100 Somerset Corporate Blvd
Bridgewater, New Jersey
08873
United States of America
Website
iconectiv.com/solutions
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Imagicle
Founded in 2010 and Cisco Preferred Solution Partner, Imagicle is headquartered in Italy and has wholly-owned subsidiaries in Dubai and Miami. By leveraging the most advanced Scrum Agile development methodologies, Imagicle designs and develops applications to help companies make their communications faster, smarter and easier, either on-prem or in the Cloud. Imagicle ApplicationSuite offers a complete set of must-have UC apps to improve customer service, control and analyze calls, virtualize fax service, record calls, and much more to 20k customers in 150 countries, guaranteeing a five-star support service available in 7 languages. Imagicle. Happy Customers, Happy Partners, Happy People!
Address
Via Fondacci, 272
Massarosa, 55054
Italy
Website
www.imagicle.com
Social Networks
Products/Services Offered
Products
- Imagicle Call Recording
Imagicle Call Recording is a solution for centralized call recordings for Cisco UC platforms. Easy to use, reliable, flexible is dedicated to any company that needs to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It offers three recording modes: Always On, to record every call automatically; On Demand, for only those conversations that need to be recorded, and Live Keep, to start recording at any time during the phone call and get it registered from the start. - Imagicle Attendant Console with Advanced Queueing and Auto Attendant
The most complete and integrated customer service to easily manage queues and incoming calls. Imagicle Attendant Console is the operator console software solution that simplifies and improves inboud telephone traffic handling. Perfectly integrated to Advanced Queueing: the ultimate Automatic Call Distribution for handling, dispatching and monitoring incoming telephone calls and Auto Attendant that adds all the IVR custom features of professional level thanks to an easy wizard via web. - Imagicle Accounting & Billing
The most advanced solution for analyzing and monitoring telephone traffic with dozens of customizable reports for Cisco UCM, BE6000-7000, and HCS. By creating more awareness on telephone expenses, Imagicle Accounting & Billing helps to reduce unnecessary waste and save cash. - Imagicle Directory
Speedy Enterprise is a powerful and integrated solution that centralizes and synchronizes company directories, providing fast searches, click to call and caller ID on phone, web, mobile and Cisco Jabber. - Imagicle Fax Server
StoneFax is a completely software-based IP Fax Server that virtualizes fax management, making it fast, easy and safe to send and receive faxes at work. It delivers faxes directly to each user's desk via e-mail, web, multifunction printers, in Cisco Jabber and in mobility, on smartphones and tablets.
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IMImobile
IMImobile is a communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs. IMImobile's enterprise cloud communications software platform orchestrates customer interactions, connecting existing business systems with digital communications channels. Organizations that trust us to deliver smarter digital customer engagement include, AA, O2, EE, BT, Vodafone, Pizza Hut, Best Buy, Express and Walgreens. IMImobile is headquartered in London with offices in Boca Raton, Toronto, Hyderabad, Dubai and Johannesburg and has over 1,150 employees worldwide. IMImobile is quoted on the London Stock Exchange's AIM market with the TIDM code.
Address
750 Park of Commerce Blvd
Suite 400
Boca Raton, Florida
33487
United States of America
Website
imimobile.com
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- Text-based Messaging (email, IM)
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Immersitech
Immersitech provides advanced, immersive technology solutions that enable meaningful, real-time collaboration. We support market leading service providers through targeted enhancements to their in-development and existing service platforms. Our solutions focus on streamlining service onboarding and creating immersive participant experiences in the education, healthcare, telematics, gaming and other lucrative small/medium business markets.
Address
15 Fishers Rd.
Suite 205
Pittsford, New York
14534
United States of America
Website
www.immersitech.io
Products/Services Offered
- APIs/Integrated Communications
- Audio Conferencing Services/Devices
- Unified Communications
- WebRTC
Products
- Immersitech Engage SDK
Immersitech Engage! is a unique portfolio of patented audio technologies packaged as Software Development Toolkits (SDKs) focused on providing industry leading virtual 3D (spatial) audio capabilities.
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Inference Solutions
Inference Solutions is a global provider of Intelligent Virtual Agents enabling businesses to leverage the latest Conversational AI technology with unmatched flexibility. From SMB to the Fortune 500, organizations of all sizes use Inference’s code-free platform to rapidly design and deploy IVA applications over voice, chat and text. Inference is the platform of choice for dozens of telecommunications carriers around the world. From simple touch-tone IVR interactions to leading edge Natural Language dialogs, Inference is the trusted choice for service providers seeking to differentiate themselves with value-added-services. Inference is also resold Contact Center software providers including Cisco BroadSoft.
Address
2 Embarcadero Center, Suite 8156
San Francisco, California
94111
United States of America
Website
www.inferencesolutions.com
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Text-based Messaging (email, IM)
Products
- Natural Language Call Deflection
Inference enables contact centers to automate tasks that previously could only be handled by live agents, reducing customer frustration, call abandonment and service costs. Virtual agents create a conversational UX while increasing the accuracy of call routing. - PCI Compliance
Inference IVAs take PCI-compliant payments without the need for a live agent. This makes the payment experience more convenient for customers and eliminates revealing it to a human agent helping organizations avoid compliance violations and penalties - Personalized Automation/Loyalty Recognition
Inference virtual agents can recognize incoming callers by their phone number, or even their voiceprint, and reference relevant customer/prospect information in the CRM to handle the call intelligently.
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Inteliquent
Address
550 West Adams Street Suite 900
Chicago, Illinois
60661
United States of America
Website
www.inteliquent.com
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Intermedia
Address
100 Mathilda Place, Suite 600
Sunnyvale, California
94086
United States of America
Website
www.Intermedia.net
Social Networks
Products/Services Offered
- Audio Conferencing Services/Devices
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- SIP-based Products/Session Border Controllers (SBCs)
- SIP Trunking Services
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Voicemail/Unified Messaging
- Voice Paging/Notification/Intercom
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ISI
ISI is a global leader in helping customers understand and optimize their Unified Communication experience. We provide solutions UC solutions that solve business needs of companies seeking to measure, analyze and optimize usage, content, expenses and people.
Address
230 W. Monroe
Suite 925
Chicago, Illinois
60602
United States of America
Website
www.isi-info.com
Social Networks
Products/Services Offered
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Unified Communications
Products
- Infortel Select
Infortel Select enables the critical need for collecting, standardizing and enhancing call detail records through a single, user friendly, customizable application. - Infortel Select UCCX
Contact Centers are faced with the challenge of optimizing resources - staffing, training and effective coaching, while at the same time improving customer experience and loyalty. Infortel Select delivers reporting flexibility, granularity, and customizability needed for effective analysis and business decisions where native UCCX reporting through CUIC falls short. - Collaboration Recording
Confidently navigate increased regulatory scrutiny, evolving technology, and ever-increasing compliance threats by simplifying compliance complexity, modernizing operations and oversight and automating processes and assurance. - Workforce Engagement for Contact Centers
Automate your quality process and gain deeper insight into all of your calls while managing compliance risk more effectively. Give employees and managers visibility into performance to help drive better service and deeper job satisfaction. Plan, forecast, and schedule your team to help achieve service goals, maximize capacity, reduce costs, and increase revenue across contact center, branch, and back-office operations. Automatically identify and analyze trends, themes, the root causes driving customer interactions in your contact center. - Provisioning and Inventory Management
Simplifying the management of UC collaboration and contact center resources can be achieved using a modular administration solution for provisioning and managing communication resources. Streamlining the provisioning and lifecycle management of communication resources enables enterprises to become more agile and respond faster to dynamic conditions which drives operational efficiencies.
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Journey
Journey has developed a revolutionary trusted digital identity platform that allows enterprises to transform their identity practices, preserving privacy of individuals, preventing fraud and reducing friction simultaneously. Journey Identity Platform is an innovative and flexible approach to connecting the enterprise to their customers via the enterprise mobile app and our patented “Zero Knowledge” secure identity solution. Zero Knowledge exchange of sensitive information individually encrypts data between the enterprise app on the user’s phone, verifies the identity of the customer, and delivers confirmation of authentication without revealing any sensitive information to either party - or Journey.
Address
1999 Broadway, #1470
Denver, Colorado
80202
United States of America
Website
www.journey.ai
Products/Services Offered
Products
- Journey Identity Platform
The Journey Identity Platform provides a wide variety of existing identity solutions in the market today, including KYC, biometrics, payment processing, document verification, and more. Enterprises can dynamically apply any identity tool they need, saving money and preserving investments already made in identity solutions, but supercharging them by adding more capabilities dynamically. Zero Knowledge Information Exchange - identity information is encrypted and verified, but without exchanging any sensitive info - in other words, Zero Knowledge - directly with an employee or agent. Even Journey cannot see or store any customer info, preserving privacy and maximizing security.
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Kaptivo
Address
1900 S. Norfolk St #350
San Mateo, California
94403
United States of America
Website
www.kaptivo.com
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Kollective Technology, Inc.
Kollective is the leading independent provider of enterprise content delivery networking (ECDN) infrastructure. Kollective’s cloud-based, software-only platform leverages existing network infrastructure to deliver content faster, more reliably, and with less bandwidth. From live meetings, global presentations and on-demand video training to major operating system updates and the delivery of security patches, Kollective is the EASY button delivering your content at scale and keeping your network secure without impacting critical business applications.
Address
549 NW York Drive Suite 260
Bend, Oregon
97703
United States of America
Website
kollective.com
Social Networks
Products/Services Offered
- AI/Analytics
- Video: Cloud-based Services
- WebRTC
Products
- ECDN for Video Delivery
Kollective securely and efficiently delivers live video and VOD across your network without affecting bandwidth or requiring additional hardware. - Kollective for ConfigMgr
Kollective for ConfigMgr is a Cloud-Based, Peer-to-Peer Software Delivery Platform that ensures effective delivery of content across your network. - Kollective IQ - Powerful Analytics
Get insights on live streaming events as they happen and easily share reports with key stakeholders. Measure the engagement of your content and ensure your workforce is aligned. Analyze your network topography while delivering large amounts of content and drill into problem areas instantly. - Kollective Browser-Based Peering
Leveraging WebRTC technology already in your browser, Kollective’s browser-based peering solution instantly scales live events in Microsoft Teams and Streams across your network, allowing you to achieve 100% delivery at 1% the bandwidth. ? Deliver your message through high-quality video and a flawless user experience ? Securely reach every employee around the globe ? Effortlessly bring every employee onboard, with no hardware, agents or setup ? Leverage your existing communication and collaboration apps for greater engagement ? Simple, browser-based, self-service platform to get scale your live events within minutes
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Kramer Electronics
Kramer Electronics manufactures and sells high-quality technology products for video, audio and signal management; with a commitment to finding better, smarter solutions, not bigger boxes. Kramer offers an extensive and innovative Pro AV solutions portfolio for Corporate, Education, Houses of Worship, Government, Live Events, Healthcare, and more. Kramer’s products include end-to-end solutions that blend cutting-edge cloud technologies, advanced software and time-tested hardware, such as Kramer’s award-winning analog and IP-driven solutions for collaboration, streaming, and control.
Address
6 Route 173 West
Clinton, New Jersey
08809
United States of America
Website
www.kramerav.com/us
Social Networks
Products/Services Offered
- A/V Meeting Room Technologies
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LaSalle Solutions
LaSalle Solutions is a leading provider of technology lifecycle asset management services that enable better business outcomes for customers. We work with top technology partners including Cisco, RingCentral, Twilio, Masergy, AWS and others to deliver the collaboration and contact center solutions customers need. LaSalle is a Cisco Gold Certified Partner with Cisco's Advanced Collaboration Architecture and Master Collaboration Specializations. Our leading IT management platform, LAMP, is a complete lifecycle solution bringing all technology information together in one place. With LAMP, enhanced processes, and the LaSalle team, customers improve technology operations for better planning, risk management and ROI.
Address
6111 N River Road
LaSalle Solutions
Rosemont, Illinois
60018
United States of America
Website
www.lasallesolutions.com
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Unified Communications
Products
- LAMP
Lamp is the leading cloud-based technology information management platform. With LAMP, LaSalle customers gain access to upgraded data integrity, transparency into their entire architecture, enhanced risk mitigation, and extensive reporting, notification and planning tools. LAMP's flexibility empowers customers to understand their information's value quickly and with more accuracy. With LAMP and LaSalle's operational best practices and API feeds, customers offload the burden of inventory and contract management . LAMP provides prompt visibility into technology infrastructure, a clear view of maintenance contracts, what is and is not covered, and significant reduction in the administrative burden for your teams. - Collaboration
You need a variety of technologies, devices, and applications to collaborate productively across your enterprise. These tools must enable flexibility, scalability, compliance, and security to ensure sustained relevancy as your needs change. The LaSalle team can work with you to elevate your communication system to a unified, integrated solution that includes voice, messaging, application integration, online collaboration and video. LaSalle is a Cisco Gold Certified Partner with Cisco's Advanced Collaboration Architecture and Master Collaboration Specializations, Unified Contact Center Enterprise and Collaboration SaaS Authorizations and much more with a wide variety of partners and custom solutions.
| 1542
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LoopUp
LoopUp is a premium remote meetings solution for better, more productive conference calls. For too long, businesses had to choose between the potential of web conferencing software and the simplicity and reliability of traditional audio conferencing. LoopUp combines both, transforming the way that businesses communicate. Over 7,000 organisations around the world trust LoopUp with their important remote meetings, from multinationals like Travelex, Kia Motors, Clifford Chance and National Geographic to fast-growing SMEs, professional services firms and public sector organizations.
Address
282 2nd Street, Suite 200
San Francisco, California
94105
United States of America
Website
loopup.com
Social Networks
Products/Services Offered
- Audio Conferencing Services/Devices
- Unified Communications
- Video: Desktop
Products
- LoopUp
LoopUp is the leading remote meeting solution for enterprises. With LoopUp, joining a conference call is effortless – which allows you to connect with clients and colleagues at a moment’s notice. Guest can join a meeting with one-click and no downloads are needed. And with one-click screen and video sharing, you can collaborate in real-time – making your meetings more engaging and productive. Unlike other products that overwhelm users with specialist features, LoopUp keeps it simple. - Event by LoopUp
Event by LoopUp is our operator assisted calls service, which delivers the highest level of call quality and professional expertise to customers in the public and private sectors. Our highly skilled operators guide you every step of the way to make sure those important announcements run smoothly.
| 2322
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Lucidchart
Lucidchart is a visual workspace that combines diagramming, data visualization, and collaboration to accelerate understanding and drive innovation. With this intuitive, cloud-based solution, everyone can work visually and collaborate in real time while building flowcharts, mockups, UML diagrams, and more. Lucidchart is utilized in over 180 countries by more than 15 million users, from sales managers mapping out target organizations to IT directors visualizing their network infrastructure. Ninety-nine percent of the Fortune 500 use Lucidchart, and customers include Google, GE, NBC Universal and Johnson & Johnson. For more information, visit lucidchart.com.
Address
10355 S Jordan Gateway #150
South Jordan, Utah
84095
United States of America
Website
www.lucidchart.com
Social Networks
Products/Services Offered
- Team Collaboration/Chat Apps
- Workspace technology
| 1402
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LumenVox
LumenVox transforms customer communication. Our flexible and cost-effective technology enables you to create effortless, secure self-service and customer agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster,?stronger?and safer than ever before. Our experience and expertise is extensive—we support a multitude of applications for voice and?facial biometrics, inclusive of passive and active authentication for fraud detection. And we do it all by putting you and your customers first.??
Address
591 Camino de la Reina, Suite 1040
San Diego, California
92108
United States of America
Website
www.lumenvox.com
Social Networks
Products/Services Offered
- Contact Center Systems/Applications
- Internet of Things (IoT)
- Security
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- LumenVox Multifactor Authentication Solutions
The LumenVox Active Biometric Authentication Platform enables building highly flexible and scalable active authentication solutions within your call center. Our platform easily integrates into your existing contact center infrastructure to deliver advanced workflows and business rules. LumenVox gives you and your customers a choice by providing best-of-breed solutions from each of the authentication methods available today. By combining “something you have” with “something you know”, with “something you are”, you can achieve a highly accurate, secure and cost-effective authentication solution. - LumenVox Automated Speech Recognizer (ASR)
The LumenVox Automated Speech Recognizer (ASR) is a software solution that converts spoken audio into text. LumenVox ASR is an industry leader in its ability to recognize naturally spoken language and its tuning flexibility, which provides for quality user experiences and high user completion rates. - LumenVox Text-to-Speech Server
The LumenVox Text-to-Speech (TTS) Server is a complementary solution to the LumenVox Speech Recognizer. It enables your application to synthesize text-to-speech to create the most realistic, natural sounding voices on the market. - LumenVox Call Progress Analysis (CPA)
LumenVox Call Progress Analysis (CPA)is a scalable tone-based detection solution allowing your predictive dialer or IVR to deliver the right message to the desired recipient. LumenVox CPA accurately detects whether the call is connected to a human, fax or answering machine.
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M.io
Mio powers seamless communication between Slack, Microsoft Teams, and Webex Teams. Mio’s technology solves a common problem that exists within modern enterprises today: too many siloed messaging apps. Mio keeps teams in sync by enabling employees to chat directly or in groups, share files, edit messages, and more - all from their tool of choice.
Address
3908 Avenue B
Suite 301
Austin, Texas
78751
United States of America
Website
www.m.io
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Team Collaboration/Chat Apps
- Unified Communications
- Workspace technology
Products
- Mio
With Mio’s new intercompany federation product, employees using Microsoft Teams, Slack, or Webex Teams can seamlessly chat with their external business contacts who use a different messaging app. Employees are able to enjoy a native cross-domain chatting experience—complete with emojis, reactjis, GIFs, threaded messages, and file sharing—all within the same tool they already use when chatting with coworkers. This product follows the success of Mio’s intracompany collaboration product released last year. Mio’s federation product is the only solution providing “plug-in-&-go” native external messaging interoperability between the most popular enterprise messaging apps today. - Enterprise
Mio's enterprise product powers seamless communication between Slack, Microsoft Teams, and Webex Teams users within a company. Mio’s technology solves a common problem that exists within modern enterprises today: too many siloed messaging apps. Mio keeps teams in sync by enabling employees to chat directly or in groups, share files, edit messages, and more - all from their tool of choice.
| 1201
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Martello Technologies
Address
390 March Road, Suite 110
Kanata, Ontario
K2K 0G7
Canada
Website
martellotech.com
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MessageWhiz powered by MMDSmart
Address
Emile Zola 39
Petah Tikva, 4951623
Israel
Website
mmdsmart.com
| 2428
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MiaRec
MiaRec, Inc. is a global provider of comprehensive Call Recording and Workforce Optimization Solutions for contact centers and enterprises. MiaRec, Inc. offers advanced contact-center functionality such as Call Recording, Live Monitoring, Reporting, Speech Analytics, Screen Capture, and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.
Address
1999 S Bascom Ave Ste 928
Campbell, California
95008
United States of America
Website
www.miarec.com
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Mida Solutions
Address
via San Crispino 46, 35129
Padova, 35127
Italy
Website
www.midasolutions.com
Social Networks
Products/Services Offered
- Contact Center Systems/Applications
- Unified Communications
- Voicemail/Unified Messaging
| 643
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MindTouch
MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge for organizations of all sizes and industries. Focused on the customer experience, MindTouch is trusted by more than 340 companies worldwide to deliver knowledge when it’s needed, where it’s needed and how it’s needed. The result is faster, more consistent and more personalized customer service, along with increased operational efficiencies. MindTouch was founded in 2005 and is headquartered in San Diego, California.
Address
101 W Broadway
Suite 1500
San Diego, California
92101
United States of America
Website
www.mindtouch.com
Social Networks
Products/Services Offered
- Contact Center Systems/Applications
- Workspace technology
Products
| 2423
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MXL Microphones
MXL Microphones is a leading manufacturer of professional audio products for unified communications, steeped in a 20+ year history of providing high-quality microphones for the music recording, broadcast, and live sound markets.
Address
20608 Madrona Ave
Torrance, California
90503
United States of America
Website
www.mxlmics.com
Social Networks
Products/Services Offered
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Unified Communications
| 100
|
NEC Corporation
NEC Corporation of America is a leading technology integrator providing solutions that improve the way people live, work, and communicate. We deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics and technology solutions, with a special focus on safety, security, and efficiency. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 160 countries and $25 billion in revenues.
Address
3929 W John Carpenter Fwy
Irving, Texas
75063
United States of America
Website
www.necam.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Contact Center Systems/Applications
- SIP Trunking Services
- Team Collaboration/Chat Apps
- Unified Communications
- Workspace technology
Products
- UNIVERGE BLUE
UNIVERGE BLUE provides enterprise-grade phone services no competitive business should be without. Communications in the Cloud means anywhere, anytime access on any device. Mobile devices. Desktop and computer phone systems. Multiple locations. Remote workers. All your phone needs for a single low monthly payment.
| 101
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Newline Interactive
Address
101 East Park Blvd., Suite 807 (Bank of America Tower)
Plano, Texas
75074
United States of America
Website
www.newline-interactive.com
| 1303
|
NIX United
NIX is a team of 2000+ certified specialists, hailing from all over the globe, and delivering software solutions since 1994. We put our expertise and skills at the service of clients’ businesses to help them gain competitive advantages and industry leadership. Our methodology focused on finding a unique approach to each client, offering custom software solutions based on a committed end-to-end development cycle and cutting-edge technologies. The NIX expertise spans Healthcare, EdTech, Biopharmaceutics, Workforce Management, and other industries, to which we deliver high-quality results under quite reasonable terms.
Address
1st Central Tower, 360 Central Avenue, 11th floor, Suite 1120
Saint Petersburg, Florida
33701
United States of America
Website
www.nix-united.com
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Communications Systems Management, Configuration & Troubleshooting
- Internet of Things (IoT)
- Mobile/Wireless Platform/Devices
- Security
- Systems Integration Services/Consulting/VAR
- Team Collaboration/Chat Apps
- Text-based Messaging (email, IM)
| 2430
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Nureva
Nureva’s new HDL200 audio conferencing system will have its North American debut at Enterprise Connect 2020. Nureva audio solutions solve the frustrating and persistent problem of poor audio performance in meeting and learning spaces. At the core of every system is the company’s patented Microphone Mist™? technology, which places thousands of virtual microphones throughout a space to pick up sound from any location. Broad deployment of multiple Nureva systems is supported by Nureva™ Console, a cloud-based platform that makes it easy for organizations to manage their systems across multiple locations from a single, secure dashboard.
Address
1301, 401 9 Avenue SW
Calgary, Alberta
T2P 3C5
Canada
Website
www.nureva.com
Social Networks
Products/Services Offered
- Audio Conferencing Services/Devices
- Unified Communications
Products
- HDL200 audio conferencing system
Trust the HDL200 system to deliver the best audio performance in your small meeting rooms. Seated, standing or walking around – no restrictions means your team can work the way that best suits them and their tasks while still being heard by remote participants. It installs in less than an hour in a variety of flexible configurations, for a clean uncluttered aesthetic. And its plug-and-play connectivity and continuous autocalibration ensure that setup is simple. - Nureva™ Console
Be in control from anywhere. Nureva Console is a cloud-based platform that lets you manage your Nureva audio conferencing systems across multiple locations, from a single, secure dashboard. Compatible with Mac® and Windows® systems.
| 2315
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Observe.AI
Observe.AI, the leader in AI-powered agent enablement for voice customer service, brings coaching and conversational insights to the world's top brands to improve the customer experience. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, organizations quality check 100% of calls, ensure compliance, and turn agents into top performers. Observe.AI is trusted by more than 100 customers and partners, including TripAdvisor, Microsoft, ERCBPO, and Talkdesk. Backed by Scale Venture Partners, Nexus Venture Partners, Y Combinator, and Emergent Ventures, Observe.AI's headquarters is located in San Francisco with an office in Bangalore.
Address
300 Brannan Street #502
San Francisco, California
94107
United States of America
Website
observe.ai
Social Networks
Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
| 2333
|
Omdia
Address
Christchurch Court, 10-15 Newgate St
London, EC1A 7AZ
United Kingdom
| |
OpenMarket, Inc.
We help the biggest brands in the world use mobile messaging to connect with their customers in the moments when it counts. When they need to be there and be responsive in real-time. When customer experience isn’t just a buzzword: it’s an obsession.
By combining a powerful, scalable and reliable platform with a deep understanding of how mobile messaging can transform business processes, we help enterprises roll out timely, useful and context-sensitive mobile messaging programs at massive scale.
OpenMarket is headquartered in Seattle, WA, with regional offices in London, Sydney, Detroit, Shanghai, Guadalajara and Pune (India).
Address
300 Elliott Avenue West
Suite 200
Seattle, Washington
98119
United States of America
Website
www.openmarket.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Mobile/Wireless Platform/Devices
- Mobile/Wireless Services (cellular/wireless data, wireless broadband)
- Text-based Messaging (email, IM)
| 422
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OpsTel Services
OpsTel Services provides solutions that optimize complex workflows associated with the provisioning, daily maintenance and auditing of employee profiles. Our single entry point administration portal bridges the gap between multiple point solutions and eliminates redundant human intervention through application agnostic seamless integration to today’s most popular contact center applications.
Address
753 international isle Dr.
Castle Rock, Colorado
80108
United States of America
Website
www.opstel.com
Social Networks
| 319
|
Otter.ai
Address
5150 W El Camino Real, Suite A-22
Los Altos, California
94022
United States of America
Website
otter.ai
| 2431
|
Panopto
Panopto is a secure, searchable video portal for all your video conference recordings. It enables you to easily share recordings with people who couldn’t attend the meeting, and instantly recall relevant moments from any meeting through the use of a unique video search engine. Panopto integrates with Zoom, BlueJeans, GoToMeeting, and other popular video conferencing systems. With Panopto, administrators get more control over recorded meeting permissions and governance. Meeting hosts benefit from simplified sharing, a video editor, and viewing analytics. And participants get a more interactive and engaging playback experience.
Address
506 2nd Ave, Suite 1600
Seattle, Washington
98104
United States of America
Website
www.panopto.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Team Collaboration/Chat Apps
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
| 1102
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Pareteum Corporation
Millions of people and devices are connected around the world using Pareteum’s Global Cloud Communications Platform, enhancing their mobile experience. Pareteum unleashes the power of applications and mobile services, bringing secure, ubiquitous, scalable, and seamlessly available voice, video, SMS/text messaging, and data, media and content enablement to our customers, making worldwide communications services easily and economically accessible to everyone. By harnessing the value of our cloud communications platform, Pareteum serves enterprises, communications service providers, early-stage innovators, developers, IoT, and telecommunications infrastructure providers. Pareteum envisions a new mobile communications experience imagining what will be and delivering now.
Address
1185 Avenue of the Americas, 37th floor
New York, New York
10036
United States of America
Website
www.pareteum.com
Social Networks
Products/Services Offered
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Mobile/Wireless Platform/Devices
Products
- Experience Cloud
The only single-source cloud-communications platform that provides limitless scale and control for the creation and management of mobile communications through APIs and the world’s largest unified global network. www.pareteum.com/platform/ - Global Cellular
The Pareteum Global Cellular solution provides access to top tier voice and data connectivity from mobile networks in over 200 countries and territories. It enables our customers to access in-market connectivity, as well as international roaming, all over the world from a single platform. Provisioning and managing connections is quick and simple for mobile brands, IoT providers, and enterprises alike thanks to our sophisticated web interface. To launch a market-making mobile brand you need access to the best underlying connectivity the market has to offer. - A2P Messaging
Pareteum’s A2P messaging solution enables you to deliver messages to customers across multiple channels including: SMS ? Facebook Messenger ? Whatsapp ? Telegram Other popular messaging apps ? Voice ? USSD push Real-time delivery analysis tracks the progress of your message to each customer. If delivery is unsuccessful, programmable fallback options enable automated conversion of messages to different formats and platforms – for example from text message to Facebook Messenger. Message delivery is optimized to ensure every customer is effectively engaged. Create campaigns, configure channels, and set fallback cascade options with our simple to use customer portal. - Location Insights
Intelligent Segmentation and Attribution: Use aggregated, anonymized historical location data to deliver more effective, targeted customer engagement. Leverage location visit patterns to apply intelligent segmentation to your customer base or audience. Drive offline attribution for digital advertising campaigns by measuring foot traffic at brick and mortar locations. Pareteum Location Insights are powered by our global Smart Beacon Network. We have added contextual data including geographic location, venue-type, and venue name to millions of pre-deployed Wi-Fi access points within the Pareteum Smart Network. It makes beacons available today in millions of high-demand Places of Interest. - Experience Builder
Enjoy total control over product creation with our highly flexible product management solution. Configurable options include: - Service Catalog Management - Tariff Management - Bundle Management - Quality of Service - Subscription Life Cycle Management - Voucher Life Cycle Management - Whitelist & Blacklist - Service & Visitor Location Register Restrictions Ensure a seamless experience for customers from sales and on-boarding, through customer care and relationship management. Benefit from a single view of the customer across all products and channels.
| 2334
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PCI Pal
Address
128 S Tryon Street, 21st Floor
Charlotte, North Carolina
28202
United States of America
Website
www.pcipal.com
Products
| 211
|
Pega
We are Pegasystems, the leader in software for customer engagement and operational excellence. Our adaptive, cloud-architected software – built on the unified Pega Platform™ – empowers people to rapidly deploy and easily change applications to meet strategic business needs. Over our 35-year history, we’ve delivered award-winning capabilities in CRM and digital process automation (DPA), powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.
Address
1 Rogers St
Cambridge, Massachusetts
02142
United States of America
Website
www.pega.com
Social Networks
Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
| 2420
|
Plenom - Busylight
Plenom – Busylight will be showing New integrations and expanded functionality for various UC Platforms. We'll be featuring our kuandoHUB software that provides even more control and personalization for your Busylight. Busylights are 3 in 1 solutions delivering Presence, Ringer and Notification which help users in the Modern Open Office avoid unnecessary interruptions, reduce noise and build a presence-aware, stress-free workplace.
Address
7601 N. Federal Hwy, 210A
Boca Raton, Florida
33487
United States of America
Website
www.plenom.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Team Collaboration/Chat Apps
- Unified Communications
Products
- kuando Busylight UC Omega
The Busylight Omega automatically synchronizes with your UC Platform and visually signals your status; Online/Away/In-a-Call/Do not disturb. Some of the compatible UC software the Omega supports; Microsoft Teams, Skype4B, Lync, Cisco Jabber, RingCentral, Avaya, 3CX, Zoom, & more! The Omega also serves as a phone call light that rings and flashes on incoming calls. The kuando Busylight Omega is the 3 in 1 solution for reducing unwanted interruptions and frustrations in the modern workplace. USB cable connection and easy install! - kuando Busylight UC Alpha
The kuando Busylight Alpha is a do not disturb light that visually signals your online status and automatically synchronizes with your UC Platform. Some of the compatible UC software the Alpha supports; Microsoft Teams, Skype4B, Lync, Cisco Jabber, RingCentral, Avaya, 3CX, Zoom, and more! The Alpha also serves as a phone ringer light and speaker – eliminating the risk of missing a call and avoid distractions. USB cable connection and easy installation! - The kuandoHUB
The kuandoHUB is a multi-UC Platform software that gives you complete control on how or what your Busylight reacts to as well as color presence control and sound alerts. Currently, the kuandoHUB supports these platforms: Cisco Jabber, Microsoft Teams, Skype4B, Microsoft Outlook, and more on the way! The kuandoHUB features a variety of customizable functions to suit your needs and adds value to your Busylight. kuando Busylight is made even better, with multi-platform personalization and control. - kuando Busylight Combi
The kuando Busylight Combi detects when you are in a call and automatically lights up red to inform your co-workers you are busy. Manually switch to blue for Do Not Disturb. Connecting through the desk phone via a small box, Combi supports 90% of all corded and wireless headsets with a base and desk phones. The kuando Busylight Combi is a respectful, effective way to let people know you are in a call or need to concentrate without being interrupted. It does not support mobile phones, USB headsets, softphones, or call alert. - kuandoBOX
The KuandoBOX connects the desk phone and computer to update the status in Skype for Business /Lync to “Busy” when talking on the desk phone/when on a PBX call. Simply connect the KuandoBOX to the phone and computer, download and install the software and you are good to go. The KuandoBOX supports corded and wireless headsets and desk phones. It does not support Bluetooth headsets and mobile phones.
| 2231
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QuestBlue
QuestBlue is committed to providing the best communication technology and support to serve your needs. We have supplied our customers with asterisk-based SIP trunks, PBX systems, & telephones. With our services, individuals and businesses gain the tools to connect themselves to the world. Between a responsive data center and powerful portal, users and IT managers can set themselves up with a SIP trunk in real time. Our multi-capable API allows you to have total control over your account with seamless integration into your system.
Address
1947 Evans Rd
Cary, North Carolina
27513
United States of America
Website
www.questblue.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- E-911/Emergency Systems
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- SIP-based Products/Session Border Controllers (SBCs)
- SIP Trunking Services
- Unified Communications
Products
- QuBe PBX
When using your QuBe PBX with QuestBlue, you can easily be up and running in minutes. From your easy-to-navigate user portal, you can order all communication services in real-time. - SMS
Build products and applications on a platform designed by developers that deliver immediate results. Local and Toll Free SMS delivered via portal, email, XMPP, API and more. Inbound and outbound messaging in one easy-to-use layout. - Virtual Fax
Whether your fax document contains dense text with embedded images or you want to send it as a Word document, PDF or JPG, our TDM-based network gets it there fast, when you need it. You choose whether to fax from your own email client, the API, or from our proprietary standalone browser client. - RESTful API
QuestBlue's new RESTful API v.2 provides even more powerful tools than ever before. While providing highly optimized functionality, we focus on delivering the best capabilities with the largest possible solutions to fit your needs. The SSL security technology protects your private data while in transmission. - SIP Trunking
Deploying our SIP Trunking greatly reduces an organization's telephony costs while implementing a higher standard of service through an IP PBX.
| 1501
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Quobis
Quobis is an europaean pioneer in delivering WebRTC technology for enterprises and telcos. Quobis portfolio defines its positioning as Unified Communication expert. From 2006, Quobis has helped Telcos, Corporations and Public Institutions to improve their communications capabilities with state of the art technology. Quobis has its headquarters in Galicia (Spain), but operates worldwide through a network of partners and collaborators.
Address
Poligono Industrial Granxa Parcela 260
Pontevedra, 36400
Spain
Website
www.quobis.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Unified Communications
- Video: Desktop
- Video: Mobile
- WebRTC
Products
- Quobis Collaborator: The definitive Unified Communications Client
Quobis have designed Collaborator to be the unique UC client that any organization needs to manage all their internal or external communications, careless of media (voice, video or text), platform (web, pc, smart TVs, tablets, smartphones, analog endpoints, intercoms, cars…) or number of users (one-to-one, one-to-many, many-to-many). - Quobis Manager: fully control of corporate communications
Manager is a web visual interface specially designed to brings full control over communication infrastructure and user activity monitoring. Minimum adoption curve, not being mandatory specific technical skills for most of the day to day uses: user management; active user monitoring & Groups management. - Quobis' Wac: WebRTC-based carrier-class application server
Designed for supporting real-time communication services at any scale. Interoperability by design: works seamlessly with legacy telephony infrastructures, PSTN lines or VoIP. Advance media management: recording, multiparty video and audio conferencing, Best in class codecs support for audio and video. Supports HA and load balancing. Telco Carriers around the globe are using It to deliver WebRTC services (as VoLTE, Instant Messaging…). Scalability and high availability are granted. REST-based API that the enterprise IT team can leverage to integrate existing business applications - Quobis' WebRTC SDK: full RTC features to boost UC developments.
Quobis' SDKs allows to create native apps for low resource consumption, providing a complete set of tools to create hybrid or native applications based on the Quobis WebRTC Application Server features. More than 30 building blocks to add advance communications to your own apps: voice calls, chat, meetings, IM, presence, whiteboard, etc. Four SDKs available which give access to the building blocks granting device performance: IOS, Android, JS and C++.
| 1641
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Ramp
Ramp is focused on helping every organization tap into the power of streaming video. Our enterprise content delivery network (eCDN) solutions reduce network congestion created by live video and video on demand (VOD). Using multicasting, intelligent video caching, or a both, Ramp works with virtually any modern streaming video platform to optimize bandwidth consumption. Our software deploys behind your firewall on existing infrastructure, scales easily as demand for video grows, and maintains enterprise security policies. With centralized management, monitoring and insightful analytics, you get unprecedented visibility into and control over network performance to deliver an uninterrupted, high-quality viewer experience.
Address
100 Franklin St.
Suite 705
Boston, Massachusetts
02210
United States of America
Website
www.ramp.com
Social Networks
Products/Services Offered
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Team Collaboration/Chat Apps
- Unified Communications
- Video: Cloud-based Services
- Workspace technology
Products
- Multicast+
Ramp Multicast+ is the most efficient way to stream live video. Instead of sending countless video streams across your network, it distributes a single stream whether you have 100 or 100,000 viewers—saving bandwidth and creating an uninterrupted viewing experience. Multicast+ works with any HTML5 video player and protocol and serves as a common distribution infrastructure for all of your enterprise streaming platforms. It’s deployed and managed 100% behind your firewall with built-in security to prevent unauthorized access to your videos. It’s a lightweight, software solution you can install on existing infrastructure. - OmniCache
OmniCache™, Ramp’s intelligent video caching eCDN, reduces the bandwidth used by live and on-demand video—by 90% or more. Our software is installed behind the firewall on servers close to concentrations of viewers. When the first viewer requests the video, the cache retrieves it from the source, and stores a local copy. When another viewer requests the video, they receive it from the local cache. Now fewer video streams travel your network, reserving bandwidth for mission-critical applications. Employees also enjoy a high-quality experience. It works with virtually any streaming video source, any player and any device. - Altimeter
Ramp Altimeter is the first and only centralized management system for enterprise-grade multicasting and video caching. You can deploy, configure, manage and visually monitor your entire enterprise content delivery network (eCDN) deployment from a single, web-based interface. Easily set-up and configure your eCDN environment, including sources, licenses and routing rules. Access real-time diagnostics and troubleshooting to gracefully and transparently make adjustments on the fly. Examine detailed analytics from your live and on-demand video streams to identify issues and measure return on investment.
| 214
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Reactiv Suite
Address
6470 Viscount Rd, Mississauga
Mississauga, Ontario
L4V 1H3
Canada
Website
www.vizetto.com
| 641
|
SaskTel International
Address
2121 Saskatchewan Drive
Regina, Saskatchewan
S4S 3X9
Canada
Website
www.sasktelinternational.com
Products/Services Offered
- APIs/Integrated Communications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Mobile/Wireless Services (cellular/wireless data, wireless broadband)
- Systems Integration Services/Consulting/VAR
Products
- Optius - OSS
Fiber, copper and HFC inventory, service catalog, service order creation, work ticket creation. Integrates with CRM to facilitate Customer orders for install, disconnect, change, move, suspend, restore and porting. Developed by a Telecom for Telecoms. - OSG - Resource Activation
Network mediation software used to perform resource activation via NEMS, APIs and servers. Works with wireless as well as fiber, copper and HFC. Developed by a Telecom for Telecoms. - Tracs - Incident and Problem Management
Highly configurable for each department or workgroup. Fully integrated with provisioning and activation software. Developed by a Telecom for Telecoms. - Telecom Consulting, Planning and Design
As a subsidiary of a fully functional Telco with over 1 million lines of business and 9 years into our fiber build, we bring over 100 years of knowledge and experience that will benefit you and your company. - Resource Augmentation
With over 4,000 resources and 100 years of telecom experience our Project Managers, Engineers, and Technicians can assist with your implementation and project needs.
| 2421
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SCTC
Address
230 Washington Ave, Suite 101
Albany, New York
12302
United States of America
Website
www.sctcconsultants.org
| 1043
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Selligent, Inc.
Selligent is an omnichannel marketing and experience cloud platform provider that empowers ambitious companies to maximize every moment they engage with connected consumers. With native AI capabilities, a robust data layer, and a powerful omnichannel execution engine, Selligent enables businesses to deliver ultra-personalized and highly relevant customer experiences that speed time to value swiftly and at scale. More than 700 global brands in retail, travel, automotive, publishing, and financial services trust Selligent to help deliver their programs. With offices across the United States and Europe and a global network of partners, Selligent serves over 30 countries with local, personalized service.
Address
550 S. Winchester Blvd Suite 250
San Jose, California
95128
United States of America
Website
www.selligent.com/customerexperience
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Text-based Messaging (email, IM)
Products
- Selligent Experience Cloud
Selligent Experience Cloud empowers ambitious companies to maximize every moment they engage with connected customers. With native AI capabilities, a robust data layer, and a powerful omnichannel execution engine, Selligent enables businesses to deliver ultra-personalized and highly relevant customer experiences that speed time to value swiftly and at scale.
| 2415
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Sennheiser
| 1200
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Sharpen Technologies Inc.
Address
211 N. Pennsylvania Street, 4th Floor
Indianapolis, Indiana
46201
United States of America
Website
sharpencx.com
| 2221
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Simwood eSMS Limited
Simwood Group PLC is a group of companies providing Wholesale carrier services. We have an extensive Voice network with our own number ranges and a great hosted VoIP platform to suit resellers and agents alike. We focus on stability, fraud prevention and adding value. There's a reason we handle most of the worlds credit card and banking traffic.
Address
Simwood House Cube M4 Business Park
Old Gloucester Road
Bristol, BS16 1FX
United Kingdom
Website
simwood.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- SIP Trunking Services
- Unified Communications
Products
- Wholesale SIP - Carrier services
Pure wholesale for the US and UK and Europe - SIP Trunking, termination, numbering, fraud controls, toll-free, SMS, API - Hosted VoIP
Our hosted PBX platform enables you to deliver an industry-leading service at competitive pricing. The platform was built exclusively to enable resellers to differentiate from the rest. - Retail VoIP
Our cloud-based phone system makes it easier for businesses to communicate with their customers This is the end-user version of our VoIP platform for Small to Medium-sized businesses.
| 1242
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SingleComm
SingleComm is a software company started by well tenured call center professionals and built to fulfill the needs of contact centers and marketers. SingleComm has been is business for over six years and is located in Richmond, VA. Our platform, SingleComm CX, allows contact centers and marketers to quickly build, test and deploy dynamic guided interactions that are unique to each customer contact and touch point. Our intuitive design gets you up and running in a matter of minutes with no coding required. We're currently partnered with some of the biggest telco and ACD providers in the industry today.
Address
3200 Rockbridge St, Ste 202
Richmond, Virginia
23230
United States of America
Website
www.singlecomm.com
Products/Services Offered
- APIs/Integrated Communications
- Contact Center Systems/Applications
- SIP-based Products/Session Border Controllers (SBCs)
- Unified Communications
- Workspace technology
Products
- SingleComm CX
With SingleComm CX, you can create bespoke agent/consumer interactions to maximize outcomes. With just a couple of clicks, you can attach industry-leading guided interactions to ACDs like Amazon Connect, Genesys, Mitel, etc. Agents now have all the tools they need to achieve better retention, increased conversion, and "wow-factor" satisfaction. - CX Desktop Builder
Our visual CX Desktop Builder employs a node-based interface allowing users to drag and drop elements into easy-to-mange workflows. Our intuitive design gets you up and running in a matter of minutes with no coding required.
| 2328
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Singlewire Software
Singlewire develops and supports software solutions that help you connect to the Internet of Things. Whether you need to page to a group of IP phones, notify people of an emergency, reach people who are mobile, or automate your existing systems, our InformaCast and InformaCast Mobile products will provide a centralized, cost-effective solution for you. Over 5,000 organizations ranging from small K-12 schools to large retail corporations rely on InformaCast for their communication and safety needs. Stop by the Singlewire booth to learn what an InformaCast solution can make possible for you.
Address
1002 DEMING WAY
MADISON, Wisconsin
53717
United States of America
Website
www.singlewire.com
Social Networks
Products/Services Offered
- E-911/Emergency Systems
- Internet of Things (IoT)
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Unified Communications
Products
| 1001
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smarsh
Smarsh helps organizations get ahead – and stay ahead – of the risk within their electronic communications. With innovative capture, archiving and monitoring solutions that extend across the industry’s widest breadth of channels, customers can leverage the productivity benefits of email, social media, mobile/text messaging, instant messaging/collaboration, websites and voice while efficiently strengthening their compliance and e-discovery initiatives. The company is headquartered in Portland, Ore. with nine offices worldwide, including locations in Silicon Valley, New York, London and Bangalore, India. For more information, visit www.smarsh.com.
Address
851 SW 6TH AVE.
SUITE 800
Portland, Oregon
97204
United States of America
Website
www.smarsh.com
Social Networks
Products/Services Offered
- Mobile/Wireless Platform/Devices
- Team Collaboration/Chat Apps
| 1742
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Sound Control Technologies
Sound Control Technologies manufactures extension solutions that deliver Power, Control, IR, Audio and Video over single or dual CAT5e or CAT6 (Solution Dependent) cabling up to 300 feet. Sound Control Technologies’ kits support analog and digital high definition PTZ camera solutions for Cisco, Lifesize, Panasonic, Poly, Sony, Avaya and others. Our kits support Analog video using the RemoteCam2™ platform and HDMI using the RemoteCam4™, RemoteCam5™, RemoteCam6™, RemoteCam7™, RemoteCam8™ and RTK™ platforms. Kits are sold as camera-specific packages, inclusive of all cabling (less UTP), power supply, camera module and head-end module required by the integrator for a typical installation.
Address
22 South Smith Street
CT
Norwalk, Connecticut
06855
United States of America
Website
www.soundcontrol.net
Products/Services Offered
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Unified Communications
- Video: Room Systems
- Workspace technology
Products
- RemoteCam4
300' Camera Extension Solution supporting HDMI, RS232/HDMI control and power. - RemoteCam5
300' Camera Extension Solution supporting HDMI, Ethernet control and power. - RemoteCam6
300' Extension Solution supporting the Cisco SpeakerTrack 60 for power, dual HDMI and Ethernet. - RemoteCam7
300' Extension Solution supporting the Poly Director II for power, HDCI video, audio and Ethernet. - RemoteCam8
300' Extension Solution supporting the Cisco Quad Camera for power, dual HDMI, Ethernet and ARC audio.
| 1100
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StreamShark
StreamShark specialises in secure and reliable delivery of live and on-demand video content to websites, intranets and native restreams to social destinations. From All Hands, AGMs, product announcements and everything in between - when the world’s biggest enterprises, brands and VIPs need their events live streamed globally, they turn to StreamShark’s battle tested platform. The StreamShark Enterprise Live Streaming platform is engineered from the ground up for global streaming success. In-house Enterprise AV and EventOps teams depend on our expertise, operator friendly automated workflows and redundant delivery infrastructure to give audiences an exceptional viewing experience.
Address
MetaCDN Pty Ltd
Level 1, 520 Bourke Street
Melbourne, Victoria
3000
Australia
Website
streamshark.io
Social Networks
Products/Services Offered
- A/V Meeting Room Technologies
- Security
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Team Collaboration/Chat Apps
- Video: Cloud-based Services
Products
- StreamShark Enterprise Live Streaming Platform
The StreamShark Enterprise Live Streaming Platform is a scalable, cloud-based end-to-end solution for live and on-demand content for internal and external audiences. In-house AV and EventOps Teams can easily manage live streams on StreamShark, apply security measures such as Single Sign On protected streaming or viewer management for lead generation, and review real-time stream analytics for actionable stakeholder insights. StreamShark chat and Q&A includes moderation and teleprompter functionality that enables presenters to engage their online audience by responding to questions while Live. StreamShark also reduces bandwidth requirements via WebRTC based peer assisted delivery. - StreamShark Encoder Management
For encoders installed in meeting room and event spaces, StreamShark Encoder Management offers a unique end-to-end workflow for remotely managing, configuring and monitoring these hardware devices. StreamShark Encoder Management enables real-time configuration of key encoder settings as well as signal acquisition from in-room equipment, even behind complex firewalls. The streamlined workflow provides a single, easy to use interface to control encoders and go live on StreamShark and favorite social destinations. This reduces repetitive configuration steps, eliminates potential configuration errors, and delivers massive efficiency gains on a daily basis for Live streaming engineers and AV staff.
| 2319
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Surfly
Surfly powers more than 100,000 users with over 2 million sessions per year across 40 different countries. With Surfly, agents can view the browser window of a customer and help guide them in a fast and intuitive manner – without the need for any plugins or configurations. Companies such as AO, Empire Life, Achmea, Fidelis Care, and Southern Cross rely on our co-browsing technology to improve the customer journey, increase conversion rates and lifetime value of a customer.
Address
Korte Leidsedwarsstraat
12
Amsterdam, 1017 RC
Netherlands
Website
www.surfly.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Team Collaboration/Chat Apps
- Video: Cloud-based Services
- WebRTC
Products
| 2426
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Targus
Address
1211 North Miller Street
Anaheim, California
92806
United States of America
Website
www.targus.com
| 807
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Telapprise
Address
4040 Moorpark Ave., Suite 104
San Jose, California
95117
United States of America
Website
www.telapprise.com
| 538
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Theta Lake
Theta Lake is a digital communication compliance platform for video, audio, and collaboration chat. It uses AI, ML, and integrates with the leading unified communication platforms (Webex, Zoom, RingCentral, LogMeIn, Red Box Recorders) to detect compliance risks in what was said, shown, or shared in digital communications, plus enables archiving and eDiscovery. Using AI to power insights and automation, Theta Lake provides directed workflow to add efficiency and scale to the compliance supervision process.
Address
1221 Chapala Street
Santa Barbara, California
93101
United States of America
Website
thetalake.com
Social Networks
Products/Services Offered
Products
- Theta Lake Archiving and Supervision Compliance Suite
Theta Lake is a digital communication compliance platform for video, audio, and collaboration chat. Theta Lake automates the detection of compliance risks in what was said, shown, or shared in digital communications, plus enables rule-based archiving and robust eDiscovery. Using AI to power insights and automation, Theta Lake provides directed workflow to add efficiency and scale to the compliance supervision process.
| 202
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Thrio, Inc.
Thrio’s groundbreaking CCaaS platform features leading native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of AI tools built right in. Thrio’s team consists of leading contact center experts who develop and market modern, cutting edge technology and reliability that aims to redefine contact center industry standards. For more information, please visit Thrio.com.
Address
5230 Las Virgenes Road, Suite 210
Calabasas, California
91302
United States of America
Website
www.thrio.com
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Systems Integration Services/Consulting/VAR
- Team Collaboration/Chat Apps
Products
- Thrio CCaaS Platform
Thrio’s groundbreaking CCaaS platform features leading native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of AI tools built right in
| 2232
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Uniphore Software Systems
Uniphore is a leading provider of AI and Automation solutions. We enable businesses to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans and coach agents during calls and accurately predict language, emotion and intent – all in real time. We also deliver conversational automation and analytics, intelligent virtual assistants and conversational security solutions to elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.
Address
1001 Page Mill Road
Palo Alto, California
94304
United States of America
Website
www.uniphore.com
Social Networks
Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- auMina™ Conversational Automation & Analytics
What if every conversation, with every agent, is better understood because auMina™ AI & automation hears everything in real-time? auMina™ lets you analyze customer-agent conversations & aid decision-making with insights on customer sentiment, compliance, first call resolution and other business metrics. You can enhance sales effectiveness and customer service experience. Benefit from rich conversational automation & analytics to listen to voice of customers and enhance customer satisfaction. auMina™ lets you mine customers’ conversation data and empower business analysts with actionable insights, measure and continuously improve business results and provide key metrics for customer facing teams to enhance customer service experience. - akeira™: Conversational Assistant
Uniphore's digital agent akeira does everything a human shouldn’t. So, humans can focus on more valuable work. Contact Center agents can then do what they do best – empathize with customers. akeira™ is backed by real-time customer analytics to drive efficient conversations for supporting sales & customer service. It is designed with a premium self-service interface offering a human-like conversational experience, making transactional interactions seamless. Business benefits of akeira include reducing call volume to high cost support channels, lowering customer churn rate, providing high-quality answers, improving customer satisfaction, ensuring greater call routing accuracy & shortening average call duration. - amVoice™: Conversational Security
Resolving customer queries in minimal time is a customer service imperative. A key strategy is to minimize the time taken for customer authentication. amVoice™ from Uniphore is a secure and automated identity verification system that uses an individual’s unique voice biometrics for authentication, assuring maximum protection against identity theft and fraud. Only amVoice™ captures over 30 parameters of an individual’s voice (including frequencies inaudible to the human ear), irrespective of access device and language. It’s a more secure and effective method than fingerprints. The result? Faster authentication and a dramatic reduction in pay-outs by the organization.
| 117
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Ushur
Ushur is the complete solution for intelligent automation. Designed for high-contact industries like insurance, telecom and financial services, Ushur engages customers over email, apps, SMS and more, using conversational AI and intuitive workflows to understand what people are saying and what to do next. Its end-to-end platform accelerates time to value with features like a visual builder, powerful tools for data extraction, and integrations with backend systems like Salesforce, ServiceNow and even homegrown, legacy systems. Easy to use and built for engagement, it’s the first automation platform that understands the customer’s needs—and yours.
Address
3975 Freedom circle ste 830
Santa Clara, California
95054
United States of America
Website
www.ushur.com
Social Networks
Products/Services Offered
- AI/Analytics
- Contact Center Systems/Applications
- Text-based Messaging (email, IM)
Products
- AI
Ushur’s Language Intelligence Services Architecture (LISA) is a broad set of capabilities that enables Ushur to understand and respond intelligently to customer conversations. It consists of various technology innovations that foster Ushur’s Natural Language Processing, Natural Language Understanding, Sentiment Analysis, Deep Learning, Topic Detection, and, Meta-Data mapping, all of which combine to form the first of its kind language processing framework. - Contact Center System/Applications
Ushur enables omni-channel, digital self-service for customers in a variety of use cases, including FAQs, account updates, service desk, and more. Leveraging Ushur’s cutting-edge AI and process automation, enterprises are able to dramatically cut customer wait times and calls to the customer center, while elevating the customer experience. - Text-based messaging
Ushur automates customer conversations over a variety of channels including SMS and our own proprietary channel called our Invisible App. Ushur's Invisible App is a fully-secure, white-labeled communication channel providing a way to directly interact with prospects or customers without having to build, test, deploy and support apps.
| 430
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Valcom
Address
5614 Hollins Rd
Roanoke, Virginia
24019
United States of America
Website
www.valcom.com
| 1926
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VBMS
VBMS is a Cisco Unified Collaborations Partner and Cisco Hosted Voice Provider. VBMS provides true hosted Cisco Call Manager / Contact Center and Unity in the cloud at a fraction of the cost of ownership.
Additionally, VBMS specializes in the Sports and Entertainment industries with a focus of IPTV, Stadium/Arena WiFi, Network Engineering as well as IT Managed services.
Address
5402 W Laurel St. Suite 203
Tampa, Florida
33607
United States of America
Website
www.virtualbms.com
Social Networks
Products/Services Offered
- AI/Analytics
- APIs/Integrated Communications
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Contact Center Systems/Applications
- Communications Systems Management, Configuration & Troubleshooting
- E-911/Emergency Systems
- Internet of Things (IoT)
- IP PBXs/IP Telephony/Desk Phones
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Mobile/Wireless Platform/Devices
- Mobile/Wireless Services (cellular/wireless data, wireless broadband)
- Security
- SIP-based Products/Session Border Controllers (SBCs)
- SIP Trunking Services
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Systems Integration Services/Consulting/VAR
- Team Collaboration/Chat Apps
- Text-based Messaging (email, IM)
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
- Voicemail/Unified Messaging
- WebRTC
- Workspace technology
- Voice Paging/Notification/Intercom
Products
- VCoS
Virtual Collaboration Services : Cisco UC in the cloud! - VGC
Virtual Game Control: IPTV for Entertainment Venues
| 322
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VeloCloud, now part of VMware
Address
3401 Hillview Ave
Palo Alto, California
94304
United States of America
Website
www.vmware.com
| 534
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Verbio Technologies
Verbio borned as a speech technology company and evolved into a Conversational and Voice AI solutions provider, helps worldwide organizations deliver unique customer experiences while impacting operational excellence and security, though the innovative application of a language-agnostic, cost-effective and reliable alternatives to seamlessly verify and identify users in real-time, with the unique potential of voice. Trusted by the most valuable brands worldwide thanks to technical excellence and expertise, cutting-edge proprietary technology with fully customizable solutions, empowered by passion and customer-centric commitment, we are revolutionizing the way humans interact with machines.
Address
2225 East Bayshore Rd.
Palo Alto, California
94303
United States of America
Website
www.verbio.com
Social Networks
Products/Services Offered
- Contact Center Systems/Applications
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- Verbio Voice Synthesis
Verbio Voice Synthesis engine is capable of differentiating languages, dialects, accents and intonation, due to the use of Deep Neural Networks. The conversion of text-to-speech sounds naturally with no vibrations or robotic sounds, offering a robust and trustworthy pronunciation with a big impact on brand recall and great results in large deployments with thousands of interactions, for more human-like conversations. - Verbio Speech Recognition
Verbio Speech Recognition accurately listens and truly understands what users say, in their preferred language and accent. Customizable vocabularies and grammars, adapted Statistical Language Models, and specific Acoustic Models accommodate noisy environments optimize solution accuracy and improve performance. - Verbio Voice Biometrics
Verbio Voice Biometrics system allows to automatically recognize any person through the characteristics of their voice and it can smartly substitute traditional authentication methods (cards, passwords, signature, fingerprint, etc) in security access control, user verification for digital transactions or for fraud prevention and detection. With an easy and cost-effective solution, authentication through voice biometrics brings an innovative and safe experience to users, with a risk-free and remote access. - Verbio Cognitive Brain
Verbio Cognitive Brain is a reasoning and conversational system, designed to acquire and represent knowledge from several sources and learn at scale from every interaction. It understands conversational information and learns from previous interactions, but thanks to its reasoning ability it provides efficient support and personalized recommendations. - Verbio Open Question
The Open Question solution uses artificial intelligence and voice recognition to improvement in customer experience in call center voice interaction through natural optimized and the highest resolution rate and accurate prediction of best-next-action to reduce customer frustration and operating costs.
| 1335
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ViewSonic Corporation
As leaders in interactive display technology, ViewSonic transforms classrooms into immersive learning environments. Our education solutions drive engagement, energize and motivate students, and make teaching more fun. From ViewBoard interactive displays and myViewBoard collaborative software, to projector solutions for aging whiteboards, our award-winning solutions help you to connect and collaborate like never before. Whether yours is a Google, Apple, or Microsoft campus, our collaborative classroom solutions work well with existing technology and seamlessly integrate into nearly any environment. We are the only partner that can provide the technology you need across the entire campus.
Address
10 Pointe Drive, Ste 200
Brea, California
92821-7620
United States of America
Website
www.viewsonic.com/us
Social Networks
Products/Services Offered
- A/V Meeting Room Technologies
- Team Collaboration/Chat Apps
- Workspace technology
| 1035
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Viking Electronics, Inc.
Viking Electronics engineers and manufactures over 500 security and communication products in the USA. Products include Emergency Phones, Entry Systems, Paging Interfaces, Mass Notification Systems, Hotline Phones, Autodialers, Enclosures and more. In addition to their extensive analog line, Viking offers a large selection of IP products that are SIP compliant. Based in Hudson, Wisconsin, Viking’s 50+ year legacy is built on reliability and electronic innovation. Viking manufactures products that are designed to last and they offer many of their products in Enhanced Weather Protection. Providing free lifetime product support they also back their products up with a two-year limited warranty.
Address
1531 Industrial Street
Hudson, Wisconsin
54016
United States of America
Website
www.vikingelectronics.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- Communications Systems Management, Configuration & Troubleshooting
- Security
- Unified Communications
Products
- X-35
The X-35 Series of VoIP HD Video Entry Phones are designed to provide HD video and reliable handsfree voice communication for SIP VoIP phone systems and service providers. The X-35’s built-in IP video camera has H.264 video compression, low light sensitivity, a wide viewing angle of 126 degrees, and can output dual video streams of up to 1080p resolution. The X-35 entry phones can dial up to 5 programmable numbers and be programmed remotely via its built-in Web GUI. On-board 2 Amp relay contacts are provided for activating door strikes or gate controllers. - X-205
The X-205 Series of VoIP HD Video Surface Mount Entry Phones are designed to provide HD video and reliable handsfree voice communication for SIP VoIP phone systems and service providers. The X-205’s built-in IP video camera has H.264 video compression, low light sensitivity, a wide viewing angle of 126 degrees, and can output dual video streams of up to 1080p resolution. The X-205 entry phones can dial up to 5 programmable numbers and be programmed remotely via its built-in Web GUI. On-board 2 Amp relay contacts are provided for activating door strikes or gate controllers. - PB--3-IP
PB-3-IP - VoIP Emergency Phone Panic Button designed to mount under a desk can provide a quick reliable way to make a silent emergency call. The called party can silently monitor or engage in handsfree communication by entering a “#”. It dials up to 5 numbers and can be programmed from any touch tone phone. The Panic Button can be programmed to deliver a digital announcement identifying the location of the emergency call, an optional DTMF touch tone code may also be delivered. The blue LED in the push button will light, indicating that an emergency call is in progress. - PB-3
PB-3-IP - Emergency Phone Panic Button designed to mount under a desk can provide a quick reliable way to make a silent emergency call. The called party can silently monitor or engage in handsfree communication by entering a “#”. It dials up to 5 numbers and can be programmed from any touch tone phone. The Panic Button can be programmed to deliver a digital announcement identifying the location of the emergency call, an optional DTMF touch tone code may also be delivered. The blue LED in the push button will light, indicating that an emergency call is in progress.
| 1202
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|
Vision Point Systems
| 2321
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Voci Technologies
Address
48 26th Street, Suite 100
Pennsylvania
Pittsburgh, Pennsylvania
15222
United States of America
Website
www.vocitec.com
| 331
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VoiceFoundry
About VoiceFoundry
VoiceFoundry is passionate about customer experience. We specialize in the delivery of cloud-based enterprise contact center solutions and are distinctly focused on helping businesses improve customer engagement while maximizing the benefits of the cloud. Our expertise is focused on AI & natural language automation, CTI, enterprise integration, user experience design, analytics and workforce optimization. For more information, visit us at www.voicefoundry.com.
Address
One West Third St #1115
Tulsa, Oklahoma
74103
United States of America
Website
voicefoundry.com
Social Networks
Products/Services Offered
- Contact Center Systems/Applications
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Systems Integration Services/Consulting/VAR
Products
- Contact Center Consulting For Amazon Connect
Our team of solution experts have deployed hundreds of implementations for Amazon Connect globally, more than any other AWS partner to date. We have grown our practice alongside the Amazon Connect solution and work tightly with their technical teams in order to seamlessly deliver on the full benefits of Amazon Connect. VoiceFoundry’s Contact Center Consultants work with you to assess your business requirements and expectations, analyze customer and agent interactions to better understand your business, uncover areas of opportunity and provide recommendations for applications and services that will extend your contact center and deliver the results you are looking for. - Managed Services
Our Managed Services offering is specifically focused on Amazon Connect and tailored based upon client need. Each offering is designed to support an existing team or functional group that currently provides support for contact center infrastructure. Our delivery practices ensure the best development, implementation and ongoing support for your Amazon Connect contact center solutions are managed and supported for the long term. - CTI Integrations for Amazon Connect
VoiceFoundry delivers advanced CTI integration for Amazon Connect, offering contact center agents the ability to easily look up customer profile information and deliver a more efficient interaction. Agents spend less time on tedious and redundant lookups, and more time focusing on servicing customer’s immediate needs without searching for information, reducing handle times and increasing customer satisfaction. Integrations include: Freshdesk, ServiceNow, Salesforce, BMC Remedy, MS Dynamics and Zendesk.
| 1642
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VoiceInteraction
| 1040
|
VoIP Innovations
VoIP Innovations offers aggressive wholesale rates on carrier services that include everything from origination, termination, and SMS/MMS to advanced services such as E911 and Telecom Fraud Mitigation. Our innovative BackOffice Portal enables access to more than a dozen Tier 1 Telecom providers in one place with built-in management tools that include Online Local Number Porting, an endless DID Warehouse, SIP Trunking management, and much more. We enable you to spend your time on growing your business instead of spending countless hours juggling multiple vendor accounts, contracts, and portals.
Address
8 Penn Center West Suite 101
Pittsburgh, Pennsylvania
15276
United States of America
Website
www.sangoma.com
Social Networks
Products/Services Offered
- APIs/Integrated Communications
- E-911/Emergency Systems
- SIP Trunking Services
- Unified Communications
- WebRTC
| 1400
|
Voyant
Voyant is a cloud-based provider of business communication services offering a portfolio of application and API-based CPaaS services including SIP Trunking, Unified Communications, Messaging and Faxing services. As one of the only business communication service providers operating a nationwide tier 1 local voice network, Voyant has over 11,000 on-net rate centers reaching over 90% of the U.S. population. For channel partners, Voyant delivers a self-service partner portal that allows partners to provision service, configure devices and manage their account.
Address
3905 Annapolis Lane, Suite 195
Plymouth, Minnesota
55447
United States of America
Website
www.voyant.com
| 1435
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Vyopta
Address
3755 S Capital of Texas Hwy, Suite 340
Austin, Texas
78704
United States of America
Website
www.vyopta.com
| 426
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XMedius
XMedius is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud communications solutions enable businesses to benefit from secure and unified communication, as well as to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. Based in Montreal (Canada), with offices in Seattle (USA) and Paris (France), the company serves businesses, enterprises and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.
Address
3400 De Maisonneuve West Suite 1135
Montreal, Quebec
H3Z 3B8
Canada
Website
www.xmedius.com
Social Networks
Products/Services Offered
- Contact Center Systems/Applications
- Security
- Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
- Unified Communications
- Voicemail/Unified Messaging
Products
- XM Connect
Enterprise-class Unified Communications platform delivering secure voicemail, unified messaging, mobility, personal assistant, call center, fax and notification. Its industry-leading UC interoperability enables organizations to maximize their PBX and email investments by providing seamless integration into multi-vendor environments. XM Connect, deployed on-premises or in the cloud, delivers mission-critical applications to meet the ever-changing demands associated with cloud, mobility and security. - XM Fax
Fax over IP (FoIP) software or cloud solution that replaces the need for traditional fax machines, as well as the dedicated lines, paper, ink, and maintenance associated with them. It improves productivity for organizations by allowing users to send and receive sensitive data directly from their PCs, laptops, mobile devices, and multifunction printers (MFPs) from anywhere, at any time. It is available in on-premises, Hybrid and cloud deployments. - XM SendSecure
Collaborative file exchange platform available in the Cloud and On-Premises. It allows users to upload text, audio, or video files of up to 5 Terabytes in size into an ephemeral SafeBox where file transfers take place. Files are automatically scanned with antivirus software and two- factor authentication and double encryption ensure the highest level of data protection in transit to recipients. Receiving files doesn’t require a user account, but recipients are authenticated via a one-time code received via an SMS, an automated voice call or an email. Once the SafeBox is closed, it automatically generates a signed audit record. - XM TeamQ
Call Center solution supporting up to 50 teams and 250 agents with no CTI connection required on the phone system. Bridging the gap between bare-bones hunt groups and expensive full contact centers, XM TeamQ is designed for small teams. XM TeamQ integrates with all major phones systems, delivering Automatic Call Distribution (ACD), Uniform Call Distribution (UCD), agent desktop control, supervisor interface, call recording, reports and more.
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Yorktel
For over 35 years, Yorktel has been a leader in helping enterprise, healthcare, and federal government customers plan, navigate and successfully execute their digital workplace transformation initiatives. Our global team works with yours to ensure all aspects of these initiatives, including systems evaluations, network preparedness, technology assessments, change management planning, device and network management and monitoring have been addressed. We then design, integrate and manage the communication and collaboration solutions that keep you connected and moving forward.
Address
81 Corbett Way
Eatontown, New Jersey
07724
United States of America
Website
www.yorktel.com
Products/Services Offered
- Audio Conferencing Services/Devices
- A/V Meeting Room Technologies
- Managed/Hosted/Cloud Communications Services (UCaaS)
- Unified Communications
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