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RingCentral
Al meets trusted communications for businesses worldwide. We empower businesses to communicate effortlessly through the cloud, and use the power of AI to unlock conversational insights — making every employee and customer experience smarter, and everyday work more productive and efficient.
Website
www.ringcentral.com
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ZOOM
Zoom’s mission is to deliver an AI-first work platform for human connection. Work from anywhere with a single app that combines team chat, phone, whiteboard, meetings, contact center, and more. Bring teams together, reimagine workspaces, engage new audiences, and delight your customers; all on the Zoom platform you know and love.
Website
zoom.us
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Amazon Web Services
Amazon Connect is an AI-powered customer experience solution that puts technology to work to drive customer lifetime value, maximize your outcomes, and delight your customers.
Website
aws.amazon.com
Dialpad
Dialpad is the AI-first communications and agentic platform defining the next era of business conversations. From customer service to sales to unified communications, Dialpad delivers AI-enhanced experiences for customers worldwide, including Randstad, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions and Tractor Supply. Backed by Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is leading the agentic AI revolution.
Website
dialpad.com/company
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Dialpad Sell is a coaching and outbound sales tool designed to capture the very best out of sales teams of any size. With our AI enabled toolset, sellers can instantly connect to the right information in real time & focus on productive conversations, while managers can effectively monitor, support, and coach their teams to build high impact sales organizations. Dialpad Sell crushes sales quotas, by giving sales teams a competitive edge, and helps them close more deals, faster.
Dialpad Connect unifies calling, messaging, and meetings in one intuitive app?accessible on any device, anywhere in the world. Setup takes minutes, giving your team instant access to powerful communication tools. It integrates with your existing apps and devices, streamlining workflows with built-in AI. With one app, vendor, bill, and support line, you?ll spend less time managing systems and more time enabling your team to sell, support, and communicate effectively.
Dialpad Support is a next-gen support and contact center solution designed to grow high-performing teams and deliver exceptional customer experiences.
Dialpad?s Agentic AI is an autonomous system that understands goals, makes decisions, and takes action across voice and digital channels. Built with security and trust, it unifies AI agent design and management in a single platform, with seamless human escalation, low-code deployment, and ready-to-use templates?ensuring fast value and consistently high-quality customer experiences.
Vonage
Vonage?s UCaaS and CCaaS solutions enable companies to transform how they communicate from anywhere. Vonage?s CPaaS offering allows developers to embed programmable capabilities into products using APIs, and network capabilities help developers pioneer new, advanced applications.
Website
business.vonage.com
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NiCE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Website
www.nice.com
Infobip
Infobip is a global cloud communications leader helping enterprises deliver AI-powered, omnichannel customer experiences across messaging, voice, email, video, and chat apps. As a recognized CPaaS innovator, Infobip simplifies complex enterprise communications with a single, scalable platform that powers secure engagement, authentication, and customer support at every stage of the customer journey. With 70+ offices across six continents and thousands of experts, Infobip partners with organizations worldwide to orchestrate conversational experiences that increase satisfaction, drive growth, and future?proof CX strategies.
Website
www.infobip.com
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Genesys
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration Platform that connects people, systems, data, and AI across the enterprise. As a result, organizations can drive customer loyalty, growth, and retention while increasing operational efficiency and teamwork across human and AI workforces.
Website
www.genesys.com
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Five9
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.
Website
www.five9.com
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Miratech
Miratech helps visionaries to change the world. We are a global full-service IT and CX services and consulting company that combines proven global enterprise processes and methodologies with startup innovation. Since Miratech?s inception in 1989, our culture of Relentless Performance has ensured that over 99% of our engagements succeed by meeting or exceeding their scope, schedule, and/or budget objectives. Today, we support the digital transformations of some of the largest enterprises on the planet, helping our clients to unlock best-in-class customer experiences and outstanding business performance. We operate from multiple continents across the world and benefit from the dedication and expertise of 900+ professionals.
Website
www.miratechgroup.com
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A Cloud Managed Service that extends traditional managed services into the cloud ecosystem?providing design, deployment, optimization, and ongoing management of cloud environments across public, private, and hybrid infrastructures. This service covers cloud architecture, migration, automation, monitoring, governance, cost optimization, and continuous compliance.
Salesforce.com, Inc.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous agents, unified data from any source, accessible analytics, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way.
Website
www.salesforce.com
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Verizon Business
Verizon Business offers a suite of integrated solutions that address key challenges in enterprise communication, collaboration, security and customer experience. To advance their customer-centric business outcomes, companies need cutting-edge communications solutions that build upon an intelligently architected IT infrastructure?mobile and cloud calling solutions, next-gen contact centers, video and team collaboration, voice security and the meaningful integration of artificial intelligence, machine learning, and speech technologies.
Website
www.verizon.com/business/products
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Nextiva
Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company's commitment to Amazing Service and a customer-focused approach has been the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Scottsdale, Arizona.
Website
www.nextiva.com
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Voice, video, messaging, and collaboration in a single, secure app. Work anywhere, communicate with anyone, and stay connected with unified business communication tools.
Orchestrate seamless conversational journeys that drive customer acquisition, retention, and growth. With Nextiva, you don?t have to choose between efficiency, costs, and customer satisfaction. Our all-in-one platform unifies business communications and contact center functionality?empowering businesses to scale seamlessly while reducing costs. Nextiva streamlines operations, enhances customer acquisition and retention, and fuels growth by combining AI-driven insights with human interactions. Deliver real-time, personalized, and effortless customer engagements across all communication channels?ensuring a superior experience every time
Customer Experience Management Connect with customers faster and more efficiently on their preferred channels, streamline communication, and enhance customer satisfaction. Seamlessly manage all digital channels (email, chat, social channels, review sites, and messaging apps) from one inbox, ensuring no customer interaction is missed and improving response times.
XBert is your intelligent virtual agent that instantly expands your support capacity without expanding your headcount. In just minutes, support leaders can deploy AI-powered digital employees that handle routine inquiries, triage conversations, and resolve issues with natural, human-like interactions.
Spectrum Business
Spectrum Business� delivers a complete portfolio of secure connectivity solutions for small and mid-market businesses and caters to the unique needs of large businesses, communications service providers and government entities. Our industry-leading experts align our products to the needs of each customer, drawing from our full suite of services including internet solutions over hybrid fiber-coax and 100% fiber, video and voice solutions including phone and mobile, as well as unified communications and managed services tailored for our mid-market and large enterprise customers.
Website
enterprise.spectrum.com
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For businesses looking for simplified deployment and fast installations, Unified Communications with RingCentral delivers a complete, out-of-the-box phone system for messaging, video calling and voice. It can even be customized for different use cases with broad integration compatibilities, quick and easy deployment, bring your own device (BYOD) options and settings for HIPAA support.
If your enterprise requires a tailored approach to collaboration, Unified Communications with Webex is an all-in-one solution that includes dedicated voice bandwidth and equipment, as well as options for omnichannel call centers. This solution also includes end-to-end encryption for Webex video conferencing and messaging.
Ensure your network environment is delivering exceptional user experiences and supports your business needs today and in the future. Our managed network services deliver the infrastructure, service and support to help you remove operating risks and set your business up for success. Plus, we?ll act as an extension of your IT department and provide expert industry, technology and application knowledge alongside 24/7/365 support.
Empower your network security with our suite of managed security services. These comprehensive solutions are designed to reduce the day-to-day burden of your networking tasks by providing fully managed and maintained security capabilities. Our expert technicians will even handle all the software updates and install the latest security patches, so you can focus on your business.
This cloud-based communications and collaboration service tailored for hoteliers, empowers hotel staff to work from anywhere and manages guest-focused services through integration with your existing property management system or via our hospitality portal.
Bandwidth
Bandwidth, a prior “Best of EC” award winner, is a global CPaaS that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced software automation, AI integrations, global reach, and premium human support. Our Maestro platform helps IT teams connect the largest ecosystem of BYOC integrations to drive better communications experiences—faster. Swing by booth 740 to see why Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
Website
www.bandwidth.com
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LeapXpert
LeapXpert is the leader in Responsible Business Communication. Its platform enables enterprise employees to communicate with third parties on consumer messaging channels while ensuring that every conversation is captured, governed, compliant, and securely retained as enterprise data. Built on this trusted foundation, LeapXpert unlocks Communication Data Intelligence, applying AI to transform data into enterprise-wide productivity, workflow automation, and actionable insight. Recognized by Gartner as a Visionary and trusted by hundreds of global enterprises around the world, LeapXpert is an award-winning innovator redefining how organizations communicate responsibly at scale. For more information, visit LeapXpert.com.
Website
www.leapxpert.com
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The LeapXpert Communications Platform enables, captures, and governs client conversations across consumer messaging channels, including WhatsApp, iMessage, SMS, RCS, Telegram, Signal, WeChat, and LINE, then applies communication intelligence and workflow automation on that data to extract insights, detect signals in real-time, and trigger business processes.
Cisco
Cisco is the worldwide technology leader that securely connects everything to make anything possible. Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals.
Website
www.cisco.com
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Verint
Verint� is a leader in customer experience (CX) automation. The world?s most iconic brands ? including more than 80 of the Fortune 100 companies ? use Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. With Verint, brands can handle more interactions with better quality while reducing costs, elevating CX, and realizing stronger, faster AI Business Outcomes, Now?.
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www.verint.com
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Analyzing unstructured phone conversations takes time, creating a bottleneck to find the insights your business needs. Verint Genie Bot uses AI to break through this bottleneck and dramatically speed time to insights. The Genie Bot leverages generative AI to give analysts the power to ask questions about their unstructured data for immediate insights. The bot uses the specific subset of calls you are interested in so your insights are highly relevant, and because it?s embedded in Verint Speech Analytics, users can easily bring up individual calls for analysis to quickly validate the GenAI insights.
Automate customer interactions, improve customer experiences, and increase contact center capacity with AI-powered virtual assistants. Increase Containment Rates: Resolve more digital and voice interactions through personalized self-service customer experiences to decrease contact center volume. Improve Agent Capacity: AI-powered transfer uses contextual data to intelligently direct customer interactions to the right resource, delivering the right outcome regardless of channel, to improve agent capacity. Every inquiry to your contact center costs money. Verint IVA Voice reduces the number of incoming calls into your contact center and interactions handled or escalated to agents by providing AI-powered self-service over telephony and voice-enabled channels. With Verint IVA Voice you can: Implement without disruption: IVA Voice can easily augment your existing IVR flows, without disruption or any long and expensive infrastructure changes Resolve issues vs deflect them: Give customers the ability to self-serve and solve problems 24/7, without needing to speak to an agent for better containment. Drive seamless agent handoff: When a customer needs a human agent, Verint IVA gathers interaction context and routes the issue, so the customer doesn?t need to repeat themselves.
Your employees demand more work/life balance. TimeFlex Bot empowers agents to make unlimited schedule changes. Provide true call center agent flexibility: Flexible scheduling for ?in the moment? changes provides employees with the flexibility needed to improve their work/life balance. Empower agents: Call center agents can adjust their shifts in real-time without lengthy and restrictive approval processes of historically manual solutions. Reduce attrition and unplanned absences: The ability to modify their schedules greatly increases the agent experience, reducing attrition as well as unplanned absences. Simplify the costly manual review processes: By automating agent shift alterations, you can reduce the cost and friction of approvals and replanning.
Whether you?re looking to increase sales, reduce after call work, or shorten the time support agents spend looking for knowledge, we?ve got a bot for that. Each Copilot Bot performs a specific task to reduce agent workload, resulting in a significant increase in contact center capacity. With that extra capacity you could increase sales, reduce labor costs, or elevate your customer experience. Improve contact center agent productivity now: Contact centers are under pressure to meet growing expectations. Interaction volumes across channels are increasing, and customer inquiries are more complex than ever. With their current tools, agents are struggling to keep up with these demands. The solution isn?t hiring more agents. It?s making the most of the ones you already have with AI-powered automation at their fingertips.
Ubiquiti
Ubiquiti delivers high-performance Wi-Fi, switching, routing, security, and IoT solutions through UniFi—an integrated platform that scales effortlessly with powerful software, thoughtfully engineered hardware, and enterprise-grade reliability, all without licensing fees.
Website
www.ui.com
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Sinch
Sinch powers meaningful conversations at scale across voice, messaging, and email for the world?s biggest service providers and enterprises. Our tier 1 super network provides unmatched deliverability, redundancy, and geo-diversity and has the largest footprint of local phone numbers in the U.S., with over 140M numbers in service and 300B minutes of traffic delivered annually. We are Sinch ? the Customer Communications Cloud.
Website
www.sinch.com
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Algo Communication Products Ltd
Algo designs and manufactures IP endpoints for paging, emergency alerting, and secure door entry, including IP Speakers, Paging Adapters, Displays, and Intercoms. With over five decades of experience, Algo has been a trusted partner in transforming communication systems from analog to IP and UC for organizations worldwide. Known for seamless integration with UC platforms, collaboration tools, and mass notification systems, Algo?s solutions are built for reliability, scalability, and ease of deployment. The product portfolio includes wideband audio IP speakers, vandal-resistant intercoms, visual alerters, and advanced paging adapters designed to enhance communication in various industries such as education, healthcare, and manufacturing.
Website
www.algosolutions.com
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CallMiner
CallMiner is the global leader in customer experience (CX) automation, powered by deep conversation intelligence. Leveraging AI agents and human expertise, CallMiner delivers smarter, more efficient interactions that transform CX and reduce operational costs. Advanced AI and industry-leading analytics turn every conversation into actionable intelligence, driving process optimization, performance gains, customer engagement, and enterprise-wide automation. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.
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www.callminer.com
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A virtual agent solution that improves customer interactions with automation and AI-driven insights
Harness AI and ML to understand your customers at scale and identify the most impactful insight for business improvement
Spend more time on coaching agents with automated analytics, AI-driven linguistics with emotion, predictive scoring, and role-based dashboards
Transforming Customer Feedback with AI-Driven Insights & Personalized Outreach
SecureLogix
SecureLogix delivers the industry's only comprehensive platform unifying enterprise call security and call trust. We help organizations boost outbound answer rates while protecting contact centers from inbound voice threats like spoofing, robocalls, TDoS, and fraud. Our solutions safeguard the reputation of your outbound numbers, provide rich call branding to increase customer engagement, and authenticate inbound calls to ensure only trusted callers reach your agents. SecureLogix's carrier-agnostic technology supports TDM, VoIP, and cloud environments?ensuring every enterprise call is secured, verified, and trusted.
Website
www.securelogix.com
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Shure
Shure has been helping people sound extraordinary for more than 100 years. Founded in 1925, Shure is a global leader in audio technology and workplace collaboration solutions, known for our commitment to quality, performance, and durability. From the biggest broadcast events and live performances to critical business meetings and university lectures, to your home office or studio, you can always rely on Shure.
Website
www.shure.com/americas
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Clearly capture precise audio and video for AI-powered meetings in medium to large collaboration spaces with this powerful all-in-one Android based video conference bar. Enterprise ready with auto-setup and simple global management, IT managers can create meeting experiences focused on participants with reliable transcription for enhanced AI tools.
Boost collaboration with simple and secure Microsoft Teams Rooms conferencing kits. With zero-touch provisioning, you can effortlessly deliver high-quality audio and video experiences in your small, medium, and large meeting and collaboration spaces, up to 33 x 18 ft (10 x 5.5 m). The component-based systems provide everything you need - automatically. No programming or adjusting of audio and video settings is required. All kits include a powerful Windows-based Teams Rooms compute with Shure?s premium audio signal processing, an intuitive touch panel, a superior all-in-one ceiling array microphone + loudspeaker, and intelligent, high-resolution video.
Create, deploy and manage sophisticated AV solutions for demanding collaboration spaces with this powerful Compute + Touch Panel Kit for Microsoft Teams Rooms. Ideal for custom AV system integration, the Windows-based Teams Rooms Compute with built-in IntelliMix Room� DSP is optimized for use with Shure?s extensive portfolio of certified audio products. It provides unparalleled flexibility to deliver pristine audio quality in spaces that require tailored solutions. The high-resolution Touch Panel provides intuitive controls and a convenient content ingest port for effective, people-centric meeting experiences.
The Microflex� Wireless neXt system is more than a wireless microphone. It?s an all-in-one audio solution for hybrid classrooms, training rooms, and lecture halls that provides superior audio for conferencing and presentations at the same time. Despite its comprehensive feature set, the MXW neXt system is easy to set up in minutes. Bluetooth functionality not currently available.
Intrado
Intrado is a global leader in emergency communication services and solutions. We are driven by a relentless commitment to help our customers save lives, protect communities, and create the optimal conditions for a positive outcome to any emergency response situation. Headquartered in Colorado, USA, we draw upon 45 years of experience to improve public safety outcomes by connecting help to those in need. That experience informs every aspect of the reliable end-to-end solutions we develop. Our innovative technology solutions are robust, resilient, intuitive, and insightful, ensuring that emergency responders can quickly and effectively provide assistance when it is needed most.
Website
www.intrado.com
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Many organizations have a big problem: their safety and communications systems are not unified. Or, in other words, systems are individually managed, manually operated, and not well integrated. Intrado OneAlert, is the solution to this problem. A unique web-based platform, OneAlert allows you to manage virtually all of your security and communications technologies from a single, easy-to-use interface ? making organization operations simpler, easier, more cost-effective, and most importantly, safer.
Lightyear
Lightyear is the only digital workflow and system-of-record platform that unlocks efficiency across the entire enterprise telecom lifecycle. Lightyear?s Procurement platform automates RFP creation, quoting, and install management for internet, WAN, voice, and colocation services?reducing procurement time while leveraging network intelligence and pricing data to ensure optimal, lowest-cost decisions. Lightyear?s Network Inventory Manager creates a digital system of record, tracking 30+ data points per service and automating lifecycle workflows such as MACD ticketing and renewals. Lightyear?s AI-native Expense Management platform automates billing and payments across all carriers, delivering full visibility, control, and a single source of truth for telecom spend.
Website
lightyear.ai
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Automate telecom procurement from RFP through implementation for one site or hundreds ? all backed by the industry?s most robust dataset. Configure an internet, WAN, colocation, or voice request for one site or hundreds in seconds using our network configuration questionnaire. Templatize network configurations for even easier RFP creation. With Lightyear, you leverage over 1,000 vendor integrations and the industry?s most current and robust dataset to receive the most exhaustive set of bids at the best prices every single time.
Establish a Digital System of Record for Your Network. Automate telecom inventory management and establish a digital system of record for all your network services, continuously optimizing your service footprint and network operations. Lightyear will organize an accurate digital record of every network service, vendor, and cost in your footprint, providing you fingertip access to 30+ data points per service and custom visualizations of your network. Gain transparency into contract details such as end dates, notice periods, and price escalations, with continuous cost optimizations.
Lightyear?s Expense Management platform provides AI-native automation for telecom billing and payments across all carriers and service types?providing enterprises with full visibility, control, and a single source of truth for telecom expenses within their closed lifecycle management platform.
DIDWW
DIDWW is a fully licensed global telecom operator delivering Phone Numbers and carrier-grade SIP trunks in 90+ geographies. Designed for modern enterprises, DIDWW enables seamless BYOC integrations with leading communication and automation platforms such as Microsoft Teams, Amazon Chime, Genesys, Zapier, ElevenLabs, and more. Businesses gain the freedom to connect their voice infrastructure exactly where they need it - combining global reach, reliable voice, and flexible integrations to build a powerful, future-ready communication solutions.
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www.didww.com
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NUSO
NUSO is a global cloud communications provider that brings together AI powered voice, messaging, collaboration, contact center, and carrier-grade infrastructure in one secure platform. NUSO helps partners and enterprises scale faster, meet compliance demands, and deliver better customer experiences. With NUSO, organizations move beyond call routing to orchestrating the outcomes that matter. NUSO is ISO 27001:2022 certified and operates across the United States, Canada, Latin America, UK, and EMEA. Learn more at www.nuso.cloud.
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nuso.cloud
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NUSO Connect Recorder offers advanced compliance workflows, role-based access, and data security. Secure & Compliant Storage with end-to-end encryption, role-based access & two-factor authentication Deployment Flexibility ? Choose Cloud, On-Premise, or Hybrid models Multinational Friendly ? Recordings are stored in the operator?s country Customized Retention Period ? Set from hours to years Designed to be modular and quick to deploy, with the capability for redundant configurations NUSO Connect Recorder delivers a secure, compliant solution that seamlessly integrates with unified communications, Microsoft Teams, and Zoom to manage recordings in or out of a contact center environment, including dispatching systems, trading turrets, and more.
NUSO Bridge offers multiple ways to integrate robust Unified Communications with the power of Microsoft Teams? making it even easier for your customers to connect. Platform Connect for direct routing ? integrate with UCaaS platforms SIP Connect for direct routing ? connect Microsoft Teams to the PSTN Operator Connect ? manage all phone features in the Microsoft Teams admin center NUSO Bridge License Verification Pro makes licensing easy
Leaving any telephone number reliant on a single network creates a system vulnerability. NUSOflex automatically routes around local voice service impairments, providing redundancy on local inbound voice calls carried over the PSTN, protecting end users with multiple layers of redundancy for voice calling. Monitors Country, Region, State, City traffic Checks for the ability to receive and place calls Checks call quality from the caller and the person being called Stores historical information Standard deviation is calculated using historical data to find the average voice traffic for a specific day, hour, and minute based on all available stored data.
NUSO connects effortlessly with 200+ leading CRM platforms, empowering your customers to communicate smarter and work faster. Whether your customer uses HubSpot, Salesforce, Autotask, or another system, NUSO integrates directly into your CRM to deliver: Launch calls with a click directly from within their CRM Trigger screen pops with configurable caller info (e.g., SLA, account status, car registration) Use embedded apps like Bubble365 to stay within your CRM interface Customize workflows with ?if this, then that? automations, even for non-standard CRMs Learn how our integrations streamline workflows, improve customer experiences, and boost productivity across your customer organization.
Enjoy the high-quality, reliability, and cost-effective benefits of NUSO Cloud Communications in the Zoom Phone client. Global PSTN access via NUSO + the Zoom Phone application Use on desktop, laptop, mobile, and desk phones Simplicity and scalability with robust security and privacy features Fast and easy to deploy Zoom? Cloud Peering allows organizations to connect their Zoom Phone system to a certified voice provider like NUSO using a private, secure cloud interconnect. This peering connection routes inbound and outbound calls through the NUSO global carrier-grade network, ensuring high call quality and regulatory compliance?without the need for on-prem SBCs or additional hardware. Certified direct peering between Zoom and NUSO PSTN connectivity across North America and international regions Flexible integration with existing phone numbers and services Native Zoom Phone compatibility?no third-party tools required
Cyara
Cyara is the leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers enterprises to optimize more than 350 million customer journeys annually. With businesses deploying agentic AI systems that adapt, learn, and make autonomous decisions, Cyara provides the assurance layer that turns pilots into production-ready deployments. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process.
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cyara.com
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The only AI-driven CX monitoring solution with real-time visibility across voice and digital channels, testing real customer experiences across 150+ points of presence and 400+ carriers.
The first truly no-code, visual test automation tool for CX teams, built to simplify test creation and management in Cyara Velocity.
The only solution that validates Agent Assist applications, ensuring human agents receive accurate, real-time, contextual information.
An AI-powered assistant and Cyara?s first step toward Agentic AI, boosting productivity with automation and intelligent guidance within the Cyara platform and via Slack.
The new Misuse module joins FactCheck in Cyara?s AI Trust testing suite to prevent harmful and inappropriate responses to voice and chatbots powered by GenAI.
QuestBlue
Backed by over 18 years of experience, QuestBlue is a leading provider of cloud solutions. QuestBlue delivers carrier-grade voice, messaging, and connectivity services through a secure, scalable, and privately controlled network through a All-in-One platform. Enterprises rely on QuestBlue for tailored SIP Trunking, CPaaS, UCaaS, and contact center connectivity that integrates seamlessly with existing infrastructure, SBCs, and CX platforms. QuestBlue's flexible architecture supports high call volumes, global reach, and mission-critical communications while maintaining exceptional call quality, low latency, and 99.9999% uptime. From direct carrier routing to advanced call control, QuestBlue empowers enterprises to modernize communications with confidence and reliability.
Website
questblue.com
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QuBe PBX is QuestBlue?s enterprise-grade cloud communications platform designed for reliability, scalability, and control. It delivers advanced voice features such as IVRs, call queues, conferencing, analytics, and integrations, all without on-prem hardware. A secure and fully hosted solution.
QuestBlue?s SIP Trunking allows businesses to enjoy enhanced voice quality and pay-as-you-go pricing, saving on unused minutes. Enjoy flexible routing, strong uptime, crystal-clear call quality, and transparent billing designed for enterprise demands.
Branded Calling allows enterprises to display verified business names, logos, and call reasons directly on customers? mobile devices. Reduce spam labeling, increase answer rates, and enhance brand trust across outbound communications. Perfect for customer service, delivery notifications, financial services, healthcare, and large-scale outreach.
Our enterprise messaging platform enables secure, compliant SMS/MMS across departments and customer-facing operations. Send alerts, two-way notifications, reminders, and automated messages through a centralized portal or APIs. Built for high-volume throughput and reliability, it helps enterprises improve engagement, streamline operations, and reach customers faster.
Connect with confidence and empower your network strategy with QuestBlue?s Carrier and Connectivity Solutions. We provide seamless interconnection between cable, wireless, MVNO, and enterprise networks, enabling high-quality voice, messaging, and data services at scale. Designed for flexibility and reliability, our platform helps organizations streamline operations, expand coverage, and deliver superior communications experiences to customers and partners alike.
SoundHound AI
SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational AI, builds solutions that deliver incredible experiences. Built on proprietary technology, SoundHound’s groundbreaking products use voice technology and AI agents to answer questions, carry out actions, and complete transactions over the phone, online, on-premise, and even from the vehicle. SoundHound powers millions of products and services, and handles billions of interactions each year for world class businesses.
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www.soundhound.com
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ASAPP
ASAPP builds the enterprise customer experience platform for organizations ready to move beyond basic automation. Powered by GenerativeAgent, CXP brings every interaction, workflow, and customer signal into one intelligent system that resolves issues, enforces policies, and acts across enterprise systems. Unlike CCaaS or conversational AI tools that stop at simple deflection or routing, ASAPP handles complex, multi-step workflows with accuracy, safety, and control while tailoring every step to the individual customer’s context. Leading enterprises use ASAPP to cut operating costs, accelerate resolution, modernize their CX stack, and build the foundation for an agentic enterprise.
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www.asapp.com
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The Customer Experience Platform (CXP) is the unified platform enterprises buy to automate customer conversations across voice and digital, with built-in human-in-the-loop control and a compounding interaction intelligence layer ? all augmenting (not replacing) their existing CCaaS. CXP is the enterprise foundation for building, configuring, running, and scaling an Agentic Enterprise, where AI can think, decide, and act safely across systems and channels. It replaces fragmented CX stacks with a single operating fabric that unifies orchestration, configuration, integration, data, insight, channels, and reasoning ? the seven layers of CXP ? creating a closed intelligent loop where every interaction informs the next. CXP is not just a conversational layer or a CCaaS feature. It is the system of intelligence and action that powers the Generative Agent, keeps humans in control, and turns every interaction into enterprise intelligence.
Twilio
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO), visit: www.twilio.com.
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www.twilio.com
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MiaRec, Inc.
MiaRec is an AI-native conversation intelligence platform that transforms everyday conversations into actionable business insights. MiaRec automatically analyzes conversations to surface customer experience and business insights, showing organizations what’s working, where customers are at risk, and where revenue opportunities are being missed—without surveys, analysts, or complex reporting tools. Our solutions include: AI Auto QA – Automates conversation reviews to improve consistency and efficiency. AI CX Insights – Provides survey-free metrics (CSAT, NPS, Effort Score), highlights customer issues early, and detects churn risk. AI Revenue Insights – Uncovers missed sales and identifies areas for revenue growth. Ask AI Analyst – A natural-language interface that delivers direct, evidence-backed answers to business questions from conversation data. Headquartered in Silicon Valley, MiaRec partners with enterprises and solution providers across healthcare, financial services, insurance, retail, and other industries to deliver practical AI-powered intelligence that drives measurable outcomes.
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www.miarec.com
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Automatically evaluates every interaction against your QA standards?helping managers pinpoint performance gaps, deliver targeted coaching, and boost agent consistency. Ideal for: Contact center QA managers and team leads who need accurate, scalable performance evaluation. ? Call Reason Detection ? AI-powered Quality Assurance (QA)
Reveals what customers are saying, feeling, and expecting?so you can resolve issues faster, improve satisfaction, and reduce churn. Ideal for: CX leaders, support managers, and operations teams looking to turn customer conversations into actionable improvements. ? Customer Satisfaction (CSAT) ? Net Promoter Score (NPS) ? Net Easy Score (NES) ? Churn Risk ? Customer Request Details ? Service Cancellation Reason ? Call Reason (Intent) ? Call Outcome ? Next Action ? AI Call Summary
Surfaces revenue-critical signals from conversations to identify buying intent, overcome objections, and recover lost deals?while providing actionable insights into sales performance and pipeline health. Ideal for: Sales leaders, revenue operations, and executives who need clear visibility into sales effectiveness and opportunities. ? Buying Signals ? Dollar Amount ? Lead Score ? Sales Lost Reason ? Common Sales Objections ? Automatic AI Coaching and Feedback ? Call Reason (Intent) ? Call Outcome ? Next Action ? AI Call Summary ? Topics
Automatically converts your contact center data into instant insights ? letting you type natural-language questions to surface trends, root causes, and recommendations in minutes (no data analyst needed). Ideal for: Contact center operations leaders, analysts, and decision-makers who want fast, reliable insight without waiting on complex reporting tools. ? Natural-Language Querying ? Instant Root Cause Analysis ? Drill-Down Insights ? Actionable Recommendations
Allows you to automatically convert all your contact-center conversations into specific-to-you business-specific KPIs and reports ? letting you track, alert, and act on the signals that matter most for your business. Ideal for: Business leaders looking to create a competitive advantage using AI insights from customer conversations. ? Completely flexible prompts ? Custom AI tasks & KPI tracking ? Automated custom reporting & alerts ? Tailored dashboards & metric visualisation
HP
HP WXP Collaboration (previously known as Vyopta) is a leader in digital experience management for collaboration, has facilitated effective virtual collaboration. Teams can't perform well if they cannot effectively collaborate. Great digital experiences when collaborating are crucial to support team innovation, sales, and customer services. The WXP cloud platform provides unique insights to IT and users regarding technology, space, and user to obtain exceptional user experiences when collaborating from anywhere and using any device and UC/collaboration application. This is crucial for optimal user engagement, productivity, and well-being.
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workforceexperience.hp.com/wxp-collaboration
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The WXP Collaboration application is designed to facilitate seamless communication and collaboration within organizations. It offers a range of tools and features to manage group interactions, enhance productivity, and ensure efficient workflows. As part of WXP, this application integrates with other enterprise communication tools, such as Microsoft Teams, Zoom, and Webex.
IR
IR is the leading global provider of observability solutions tailored for large enterprises that manage complex multi-vendor, unified communications, collaboration and contact center environments. IR's cutting-edge IR Collaborate software, powered by the Prognosis Platform, excels in monitoring, troubleshooting, and optimizing multi-vendor unified communication and collaboration environments. IR Collaborate simplifies intricate data streams, unveils actionable insights, and safeguards critical systems, ensuring seamless business continuity. Empowering more than 600 enterprises worldwide, IR Collaborate delivers end-to-end visibility, streamlines operations, minimizes downtime, and achieves cost savings. Visit IR.com.
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www.ir.com
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Caller ID Reputation
Detect. Correct. Connect. With over 45 million flags identified to date, Caller ID Reputation� (CIDR) is the industry's original and only fully integrated call optimization tool. CIDR is partnered with more data providers than any other service, providing a comprehensive platform that features data from the major carriers, analytics engines, and call-blocking apps across both Android and iOS. We optimize outbound success and customer experience (CX) from dial to answer, offering lead list screening, automated flag monitoring and remediation, customizable analytics dashboards, and daily alerts for holistic reputation management. Backed by data, built for compliance, and trusted by carriers.
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calleridreputation.com
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Call optimization built for compliance, backed by data, and trusted by enterprises. With every data source fully integrated in the platform, you?ll have more control and visibility than ever. Go from reactive to proactive and optimized, improving your connection rates and success on the phone. Monitoring Platform offers continuous scans of your phone numbers on all major carriers using both Android and IOS phones to check reputations with daily database checks against the leading call blocking apps, as well as spam aggregators.
The highest level of service. Our specialized team, industry connections, and years of experience in the reputation management space result in the most efficient results possible. With Managed Services, we analyze and diagnose the ?why? to your flags. Benefits include: - A dedicated remediation team to monitor and manage numbers. - Proactive number registration on your behalf. - Regular review of calling data and behaviors for optimization and correction. - Prompt responses to any flagging issues by filing tickets at the source.
DialRight is a smarter way to call your customers. Invest your outreach towards quality leads over quantity by optimizing your calling practices, reducing risk and wasted resources. Earn more when you focus on the right leads. Our Confidence score identifies the best leads to connect with and flags the risky ones: outdated numbers, litigators, and inactive numbers. DialRight helps businesses boost lead quality and optimize outreach efforts.
Deepgram
Deepgram is the leading voice AI platform designed for developers building voice-first products using speech-to-text, text-to-speech, or speech-to-speech APIs. Over 400,000 developers build with Deepgram's voice-native foundational models - accessed through APIs or as self-managed software ? due to our unmatched accuracy, latency and pricing.
Website
www.deepgram.com
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AVOXI
At AVOXI, we believe that voice conversations are essential for businesses to connect with customers across the globe. Our cloud software platform orchestrates global voice within the contact center and across the enterprise, combining vast coverage with powerful integrations and analytics to create exceptional customer experiences worldwide. Whether you're reaching customers in Boston, Budapest or Bangkok, we ensure every conversation hits the right note. 150+ countries | Unified global voice management | Trusted by 5,000+ industry leaders
Website
www.avoxi.com
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TransUnion
TransUnion (NYSE: TRU) is a global information and insights company that makes trust possible between businesses and consumers by ensuring each interaction can be verified and is secure. Through our Trusted Call Solutions, we help enterprises transform the call experience, increase customer engagement and protect their brands. Our solutions include Branded Call Display, Caller Name Optimization, Spoofed Call Protection, and Robocall Mitigation. Learn more at https://www.transunion.com/solution/trucontact.
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www.transunion.com/solution/trucontact
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BICS
BICS bridges the gap between people, applications, and devices across the globe, enabling telcos and enterprises to provide exceptional communication services. As a Proximus Global company, BICS stands at the forefront of global communications, offering a wide range of services including international wholesale connectivity, interoperability, state of the art fraud prevention, managed services, and comprehensive global IoT connectivity solutions. Our mission is to unite the world through superior communication services.
Website
www.bics.com
PCI Pal
PCI Pal enables organizations of any size, anywhere in the world, to offer a frictionless payment experience to their customers. With PCI Pal, end-users can leverage their payment method of choice over any channel, in a highly secure and compliant way, instilling customer trust and loyalty in a brand. This has made PCI Pal the preferred secure payment solution for leading organizations across a variety of industries and recommended by the most trusted contact center vendors and payment providers. For more information visit www.pcipal.com or follow the team on LinkedIn: https://www.linkedin.com/company/pci-pal/
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www.pcipal.com
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Klearcom
Klearcom provides global voice, toll free number and IVR testing capabilities to organizations that depend on customer communications. Founded in Ireland with offices in the US and India, Klearcom?s non-intrusive SaaS platform uses AI driven, real time monitoring and automated testing to detect issues, pinpoint root causes and protect customer experience across contact centers and telecom infrastructure in over 100+ countries. Trusted by brands including Google, Mastercard and Pfizer, Klearcom helps CX, IT and telecom teams prevent outages, reduce customer frustration and ensure every customer interaction works as intended.
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www.klearcom.com
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TechSee
TechSee is the global leader in visual AI, empowering enterprises to See the Solution and transform customer service experiences, reducing overhead while boosting revenue, satisfaction, and profitability. Our patented visual intelligence platform delivers actionable clarity, enabling organizations to resolve customer issues quickly, efficiently, and with unmatched accuracy.
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techsee.com
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Sophie Live brings shared visual clarity into real service moments. Customers connect instantly with agents or field teams through secure video, screen sharing, and visual guidance, showing issues instead of describing them. Context is captured before the interaction begins, so agents arrive informed and ready to act. During the session, agents guide step by step with visual and AR cues, verify outcomes in the moment, and resolve issues correctly the first time. After the interaction, visual history and context are captured and synced, creating continuity across service journeys. The result is faster resolution, fewer transfers, lower handle time, and a more confident experience for everyone involved.
Connectivity Guru reveals what is really happening inside the home network. It visualizes WiFi and signal performance, identifies root causes like interference, congestion, or poor device placement, and shows exactly why experiences break down. Using visual diagnostics and guided actions, it helps teams optimize connectivity in the moment and confirm results. Field technicians arrive informed. Agents stop guessing. Customers understand what is changing and why. Connectivity Guru makes whole-home performance visible, actionable, and verifiable so connectivity issues are solved right the first time.
Sophie Assist is a next-generation agent assistant that helps agents and technicians perform at their best. It captures key context before interactions begin, then provides real-time AI support during service moments, grounded in what can actually be seen. Sophie Assist surfaces the right knowledge, recommends next steps, and helps guide troubleshooting and task execution using visual, voice, and text understanding. Even less-experienced agents resolve issues with greater accuracy and confidence. As outcomes are verified, Sophie Assist learns and improves over time. It does not replace people, it makes them better by turning visual understanding into clear, accurate action when service matters most
Sophie AI powers purpose-built AI Agents that automate real service work from start to finish. These agents see, speak, guide, and resolve issues across self-service, contact centers, and field service. Today, Sophie AI delivers ready-to-use, visual, flow-based agents that handle tasks like self-installation, troubleshooting, returns, and recall workflows. Over time, these agents evolve into fully custom AI Agents that combine visual understanding, conversation, and voice to handle more complex scenarios end to end. Built for real-world service, Sophie AI turns automation into guided execution that customers and teams can trust.
Crescendo
Crescendo is the first AI-native contact center, built to deliver peak CX performance in the AI era. While others sell seats, licenses, or hype, we tie our success to business outcomes. Our platform combines the world’s smartest, auto-tuning AI with multilingual “superhuman” experts, ensuring every interaction is fast, accurate, and empathetic. Unlike legacy service providers or bolt-on AI, Crescendo delivers peak performance in weeks, not months. From rapid deployment to predictable outcome-based pricing, we help enterprises scale effortlessly while preserving quality. In a world of overpromise and under-delivery, Crescendo guarantees outcomes that others only talk about. Learn more at crescendo.ai
Website
www.crescendo.ai
Airtel Business
Airtel stands as the world's second-largest telecom provider, serving over 600+ million subscribers globally. We empower international enterprises with scalable connectivity, dedicated internet access, and colocation solutions across more than 50 countries. Backed by 34+ subsea cables, 400,000+ Rkm of fiber, 75+ Points of Presence (PoPs), and 15 hyperscale data centers in India with fully sovereign cloud capabilities. We ensure robust and reliable services. Additionally, we have three upcoming hyperscale data centers in Africa to further expand our reach. With our customized solutions and dedicated team support, Airtel enables your business to scale securely and seamlessly beyond borders.
Website
www.airtel.in/b2b/global-connectivity-solutions
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PumpCX
PumpCX is the trusted control layer for CX and agentic AI, providing enterprise leaders with verifiable evidence that autonomous customer interactions are continuously tested, trusted, and assured. PumpCX validates real customer journeys, automation, and AI behavior across channels, ensuring systems operate withing defined enterprise policies and regulatory guardrails at all times. Vendor-independent and platform-agnostic by design, PumpCX enables organizations to safely scale core CX platforms while maintaining governance over increasingly autonomous environments. With PumpCX, businesses reduce AI-driven CX incidents, protect revenue and brand integrity, and make informed decisions based on proven assurance rather than assumptions.
Website
www.pump.cx
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Broadnet Technologies
With over 20 years of experience, Broadnet is a leading global SMS solutions provider and GSMA member. We offer Bulk SMS, A2P SMS, 2-Way SMS, HLR Lookup, SMS Firewall, and SMSC Gateway, along with advanced services like Omni-Channel, SIM Box Detection API, MyOTP, AIT Traffic Control, Flash Call Detection & Prevention, Robocall Mitigation, and AI & ML Applications, Ai-Chatbots and Agents. Exclusive SMS Firewall & Gateway for 18 operators *300 Million SMS/Day *9,999 SMS/sec/session *12 Exclusive GT *24/7 Support *Easy Integration *Proprietary Smart Firewall *Advanced SMSC Platform *Direct connections to over 1,000 operators and carriers worldwide Our global presence includes Lebanon, UK, UAE, India, Italy, Malta, KSA, Egypt, Australia, Jordan, USA, Bahrain, Qatar, Turkey, Singapore, Nigeria, and Oman. [email protected] I www.broadnet.me
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www.broadnet.me
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Girikon, Inc.
GirikConnect, a key product offering from Girikon AI Inc., is an Agentic AI?driven enterprise communication platform that brings together CTI, AI Voice, SMS, and AI Messaging into one unified, intelligent engagement layer. Designed as a CRM-agnostic Agentic platform, GirikConnect integrates seamlessly with multiple enterprise CRMs and systems, enabling consistent, AI-led customer conversations across the ecosystem. Powered by AI Voice agents, real-time agent assist, and autonomous conversation orchestration, GirikConnect helps enterprises scale engagement, automate interactions, and deliver faster, more reliable customer experiences?while maintaining enterprise-grade security and compliance. Fully SaaS. Deeply integrated across CRMs. Natively built on Salesforce. Enterprise-ready.
Website
www.girikon.ai
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GirikConnect is an Agentic AI?driven enterprise communication platform that brings together CTI, AI Voice, SMS, and AI Messaging into one unified, intelligent engagement layer. Designed as a CRM-agnostic SaaS platform, GirikConnect integrates seamlessly with multiple enterprise CRMs and systems, enabling consistent, AI-led customer conversations across the ecosystem. Powered by AI Voice agents, real-time agent assist, and autonomous conversation orchestration, GirikConnect helps enterprises scale engagement, automate interactions, and deliver faster, more reliable customer experiences?while maintaining enterprise-grade security and compliance. Fully SaaS. Deeply integrated across CRMs. Natively built on Salesforce. Enterprise-ready
Human-Like AI Voice Agents ? Multilingual, 24/7, No-Code. Automate conversations, delight customers, and scale with ease. GirikVoice AI agents handle calls, resolve queries, and adapt to your business?anytime, anywhere
Drive more leads, close more deals, and delight your customers with GirikCTI ? your ultimate All-in-one communication platform that enables calling from Salesforce
Accelerate Engagement with AI Messaging on Salesforce 100% Salesforce-native AI Messaging Agents that engage customers on SMS, WhatsApp, and WebChat?automating conversations and scaling with ease.
