Enterprise Connect 2023

For over 15 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 200 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 84 Availability Zones (AZs) within 26 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Address
410 Terry Ave North
Seattle, Washington 98109
United States of America

Website
aws.amazon.com

Social Networks

Products

• Amazon Connect
• AWS Communication Developer Services
• AWS Contact Center Intelligence
• AWS End User Computing
• AWS Wickr

Address
1600 Amphitheatre Parkway
Mountain View, California 94043
United States of America

Website
www.google.com

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Address
One Microsoft Way
Redmond, Washington 98052
United States of America

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

RingCentral, Inc. (NYSE: RNG) is a leading business cloud communications and contact center solutions provider. RingCentral helps businesses of all sizes and industries do more from one powerful platform. Creating intelligent, connected experiences for employees, customers, and everyone in between. RingCentral’s key products, RingCentral MVP™ and RingCentral Customer Experience solutions come deeply integrated, and help deliver effortless customer and agent experiences on a global scale. RingCentral’s open platform seamlessly integrates with leading third-party business applications and enables customers to customize business workflows easily. RingCentral headquarters are in Belmont, California, with offices around the world.

Address
20 Davis Drive
Belmont, California 94002
United States of America

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Unified Communications
• Video: Cloud-based Services

Vonage, a global cloud communications leader, helps businesses create more meaningful conversations, connections and engagement with employees and customers. The Vonage Communications Platform enables the integration of Video, Voice, Chat, Messaging, AI and Verification into products, workflows and systems. Vonage’s conversational commerce application creates AI-powered omnichannel experiences that increase sales and customer satisfaction. Vonage's unified communications, contact center and conversational commerce allow companies to transform how they communicate and operate from anywhere.

Address
101 Crawfords Corner Road, Suite 2416
Holmdel, New Jersey 07733
United States of America

Website
www.vonage.com/enterprise-connect

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Address
170 W Tasman
San Jose, California 95134
United States of America

Website
www.webex.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

One platform to connect. Work from anywhere with a single app that combines team chat, phone, whiteboard, meetings, contact center, and more. Bring teams together, reimagine workspaces, engage new audiences, and delight your customers; all on the Zoom platform you know and love.

Address
55 Almaden Blvd, Suite 600
San Jose, California 95113
United States of America

Website
zoom.us

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• Zoom One

  Zoom One brings together team chat, phone, whiteboard, meetings, and more to make connections that matter.

• Zoom Spaces

  Zoom Spaces are reimagining the workspace and how we work by providing innovative solutions for Rooms, Digital Signage, Whiteboards, Interop and more!

• Zoom Contact Center

  Zoom Contact Center is a video-optimized omnichannel contact center-as-a-service, that helps businesses provide prompt, efficient, and highly personalized customer experiences that drive loyalty and retention.

• Zoom IQ for Sales

  Zoom IQ for Sales is a conversation intelligence solution that turns customer conversations into revenue growth.

• Zoom Developers

  The Zoom Developer Platform offers solutions, tools, and resources that enable developers to build applications and integrations which use Zoom’s video-based communications solutions or integrate core Zoom technology.

Address
2001 Junipero Serra Blvd
Daly City, California 94014
United States of America

Website
www.genesys.com

Address
333 Summer Street
Boston, Massachusetts 02210
United States of America

Website
www.goto.com

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India.

Address
655 Montgomery St Suite 1000
San Francisco, California 94111
United States of America

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)
• Unified Communications
• Voicemail/Unified Messaging

Part of HP's portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting; anywhere, anytime, every time. With Poly, you do more than just show up, you'lll stand out. For more information visit www.Poly.com.

Address
345 Encinal Street
Santa Cruz, California 95060
United States of America

Website
poly.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Service Cloud is the world's most complete and connected service platform. Built on Salesforce’s Customer 36O, Service Cloud empowers support teams to scale efficient, personalized customer service across the entire customer journey using automation, intelligence, and real-time data. With Service Cloud, companies can drive efficiency from the contact center to the field by shifting to scale. This means shifting high-touch customer interactions, like in-person field service, to low-touch interactions, like self-service, to scale experiences that customers love.

Address
Salesforce Tower 415 Mission Street, 3rd Floor
San Francisco, California 94105
United States of America

Website
www.salesforce.com

Products

• Contact Center

  Deliver proactive, personalized service across all channels — phone, self-service, messaging, and chatbots — at scale.

• Digital Service

  Reduce costs and increase customer satisfaction. Deliver consistent, personalized experiences in real-time on customers’ preferred channels.

• Self-Service

  Empower customers to find answers themselves first. Help your business deflect cases, cut costs, and prioritize complex issues.

• Service Cloud Voice

  Today you can give all your customers a great phone experience no matter where your agents take calls. That’s because, with Service Cloud Voice, your telephony is now one with your Salesforce CRM. So agents get a better experience and supervisors get enhanced visibility across all channels, driven by AI insights on an intuitive console.

• Service Cloud for Slack

  Using the Service Cloud for Slack app, agents can solve cases and incidents more efficiently, access data faster, and easily collaborate with partners.

Slack is on a mission to make people's working lives simpler, more pleasant and more productive. It is the productivity platform for customer companies that improves performance by empowering everyone with no-code automation, making search and knowledge sharing seamless, and keeping teams connected and engaged as they move work forward together. As part of Salesforce, Slack is deeply integrated into the Salesforce Customer 360, supercharging productivity across sales, service and marketing teams. To learn more and get started for free, visit slack.com or connect with us @SlackHQ.

Address
500 Howard St
San Francisco, California 94105
United States of America

Website
slack.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Address
201 Spear Street, Suite 1100
San Francisco, California 94105
United States of America

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Talkdesk CX Cloud™

  Talkdesk CX Cloud is an automation-first customer experience solution that optimizes our customers’ most critical customer service processes. It includes Talkdesk AI and a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics to align and drive CX winning behaviors across your organization. Our CX Cloud platform combines enterprise scale with consumer simplicity. We were born cloud-native with a purpose-built platform that provides speed, agility, reliability, and security with low-code, no-code and custom-code tools.

• Talkdesk Financial Services Experience Cloud™ for Banking

  Talkdesk Financial Services Experience Cloud™ for Banking is a turnkey, purpose-built solution that’s connected, intelligent, and secure. With out-of-the-box integrations and workflows, and state-of-the-art encryption — all powered by Talkdesk AI — banks can unlock the promise and potential of a great client experience.

• Talkdesk Financial Services Experience Cloud™ for Insurance

  Talkdesk Financial Services Experience Cloud™ for Insurance is an end-to-end CX solution purpose-built to unify the customer journey across policy servicing, claims, and new business. Deep integrations with claims management, policy administration, and CRM systems provide a single view of the customer and power time-saving workflows and automations. Pre-trained AI and insurance intent libraries enable seamless, personalized, and digital-first customer experiences.

• Talkdesk Healthcare Experience Cloud™ for Providers

  Talkdesk Healthcare Experience Cloud™ for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. With EHR integrations and workflows, and actionable insights — all powered by Talkdesk AI — providers can realize value faster while positively impacting patient interactions.

• Talkdesk Retail Experience Cloud™

  Talkdesk Retail Experience Cloud™ is an out-of-the-box customer service platform specifically made for brands to unify the customer journey across physical and digital channels and meet their customers wherever they are. Pre-configured retail workflows and scripts ensure value is added to every conversation, while “retail fluent,” pre-trained AI accelerates speed to resolution.

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Address
101 Spear St, 3rd Floor
San Francisco, California 94105
United States of America

Website
www.twilio.com

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Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises connect people around the world and deliver exceptional experiences through voice, text messaging and emergency services. Our Bandwidth Communications Cloud, which covers 60+ countries and over 90 percent of global GDP, is trusted for business-critical communications by all of the leading power platforms, as well as Global 2000 enterprises and SaaS builders. We were the first CPaaS provider to offer a unique combination of composable APIs, owner-operated network and deep regulatory expertise. Our award-winning support teams solve complex challenges every day. For more information: www.bandwidth.com.

Address
Venture Center III, 900 Main Campus Dr, Suite 500
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications
• WebRTC

Biamp® is a leading provider of complete UC conference room solutions. Biamp conference room solutions deliver extraordinary communication with unparalleled ease of management. Engineered to optimize productivity, our products provide seamless audiovisual experiences for meeting spaces of all sizes, including face to face and distance audio and video meetings. Whether using Microsoft Teams, Zoom Rooms, Google Meet, Cisco Webex, or any platform, Biamp offers comprehensive UC room systems tailored to the needs of any sized meeting room, ensuring clear communication for every attendee. Biamp is recognized worldwide for delivering high quality products, backing them with exceptional customer service.

Address
9300 SW Gemini Drive
Beaverton, Oregon 97008
United States of America

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Video: Room Systems

Products

• UC Room Systems

  Lenovo ThinkSmart Core room compute pre-loaded with Microsoft Teams Rooms or Zoom Rooms.

• Parlé Video Conferencing Bars

  A line of all-in-one conferencing bars for huddle and small rooms.

• Vidi Conferencing Cameras

  A line of conferencing cameras designed for huddle and small rooms.

• Medium and Large Room Bundles

  Comprehensive UC audio bundles tailored to the needs of medium and large-sized meeting rooms.

• Modena BYOM System

  A lineup of wireless presentation devices to allow BYOM capabilities in any conferencing space.

BlueJeans is the world’s leading provider of interoperable video communication, bringing video to you wherever you are. Thousands of global companies use BlueJeans every day for meetings, events, and on social networks across any location or device including mobile, desktop, and room systems. BlueJeans replaces traditional web conferencing technologies for a modern workforce, delivering face-to-face video communication for any organization who wants to bring their employees, leaders, and partners closer together. For more information, visit www.bluejeans.com.

Address
1 Verizon Way
Basking Ridge, New Jersey 07920
United States of America

Website
bluejeans.com

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before.

Address
200 West Street
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Analyze

  CallMiner Analyze is the customizable dashboard for your CallMiner Eureka platform. AI makes it easier for organizations to automatically score 100% of calls, chats, email and other text-based interactions, and to identify the most impactful insight for business improvement.

• Coach

  CallMiner Coach makes it easier to monitor, understand and optimize agent performance at scale. By gaining deep understanding into agent and customer interactions, supervisors can identify performance trends, target behavior for guidance or reinforcement, and create a persistent culture of improvement.

• Alert

  CallMiner Alert automatically notifies agents or supervisors based on customer interaction indicators. Customer behaviors are uncovered and used to drive action while a call is in progress to alter the course of an interaction and improve outcomes.

• Capture

  CallMiner Capture enables high fidelity speaker separated audio to be accurately transcribed and redacted in real time. Capture works in parallel with legacy call recording systems by enabling stereo for speaker separation with uncompressed audio acquisition at scale, powering quicker and more accurate speech analytics.

• Visualize

  CallMiner Visualize enables organizations to visually explore conversation analytics data, create sharable presentations that demand attention and encourage action within and beyond the contact center. An upgrade component for CallMiner Analyze, Visualize leverages data to tell your story of customer interactions.

DTEN is changing the way people connect and collaborate through immersive, video-first hardware and subscription services. Our solutions are found in businesses, schools, homes and hybrid environments worldwide, delivering intuitive, high-quality and real-life video conference experiences for every meeting space. As a recipient of multiple international awards, DTEN is recognized for plug-and-play simplicity, superior audio visual clarity, and fluent, elegant designs. DTEN was founded in 2015 and headquartered in San Jose, California; Zoom Video Communications, Inc. is an investor. Find more at www.DTEN.com.

Address
97 E. Brokaw Road
San Jose, California 95112
United States of America

Website
dten.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems

Edify delivers an all-in-one contact center and unified communications solution that works on every channel, for every customer, to solve every problem. On a single screen.

Address
401 Wilshire Blvd, Suite 1000
Santa Monica, California 90401
United States of America

Website
www.edify.cx

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

Address
3001 Bishop Drive, Suite 350
San Ramon, California 94583
United States of America

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Address
2950 S Delaware St Suite 201
San Mateo, California 94403
United States of America

Website
www.freshworks.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Freshchat

  AI-powered and live chat across every messaging channel

• Freshdesk

  Delight customers and agents with effortless service and support

• Freshservice

  Modern and intuitive IT and business team management

• Freshmarketer

  Empower marketing with unified conversational CRM

• Freshsales

  Accelerate your revenue with sales-focused CRM

Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market and enterprise businesses to connect people and applications globally. We tailor our highly available cloud communication, connectivity, and security services to meet the unique needs of our clients. Our services are backed by the industry’s most comprehensive service guarantee, that includes on-time installation, and 100% availability guarantees for next-generation services. For more information, go to www.fusionconnect.com or call us at +1-866-829-4318.

Address
210 Interstate North Parkway, Suite 200
Atlanta, Georgia 30339
United States of America

Website
www.fusionconnect.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Powered with AI and analytics, our omni-channel platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value automated communications solutions that work seamlessly with your existing business software and infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone and are also accessible through developer APIs.

Address
155 Bovet Road, Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

Jabra is a world leading brand in audio, video, and collaboration solutions – engineered to empower consumers and businesses. Proudly part of the GN Group, we are committed to letting people hear more, do more, and be more than they ever thought possible. Jabra engineering excellence leads the way, building on 150 years of pioneering work within the GN Group. This allows us to create integrated tools for contact centers, offices, and collaboration that help professionals work more productively from anywhere; and true wireless headphones and earbuds that let consumers better enjoy calls, music, and media.

Address
900 Chelmsford StreetTower II, 8th Floor
Lowell, Massachusetts 01851
United States of America

Website
www.jabra.com

Social Networks

Products

• PanaCast 50 Room System

Neat designs simple and elegant video meeting devices for Zoom and Microsoft Teams rooms that create a better meeting experience for organizations of any size. All Neat devices are incredibly easy to install, set up, and use and provide the ideal solution for today's ever-shifting working and learning hybrid environments.

Address
100 Park Ave 16th Fl,
New York, New York 10017
United States of America

Website
neat.no

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• Neat Bar

  Neat Bar is a powerful purpose-built device for any Zoom or Microsoft Teams meeting space accommodating up to ten people and ships with our dedicated Neat Pad touchscreen controller.

• Neat Bar Pro

  Neat Bar Pro packs a stack of tech into a simple and elegant device. Capable of driving three large screens, it allows you to enjoy an incredibly immersive higher quality people and content experience throughout any Zoom or Microsoft Teams meeting space.

• Neat Pad

  Neat Pad is a simple and elegant touch screen you can use as a controller inside any Zoom or Microsoft Teams meeting room or scheduling display outside. With its sleek design, including an ideal screen angle for smooth interaction and viewing, Neat Pad is purpose-built for meeting rooms.

• Neat Board

  Neat Board is the complete meeting room package for Zoom or Microsoft Teams in a simple and elegant allin- one device. With its immersive 65-inch multi-touch screen, powerful audio system, and versatile wide-angle camera, Neat Board ensures you see and hear everything so vividly up close it's almost as though those on screen are right there in the room with you.

• Neat Frame

  Neat Frame is a first-of-its-kind portrait-oriented all-in-one video device for Zoom and Microsoft Teams that fits anywhere. This is purposefully designed to cater for the multiple new workstyles and spaces companies and employees are now adopting.

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. w

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.nice.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

Omilia is a pioneer in Natural Language Understanding and Machine Learning, delivering the highest quality automated voice solutions for Contact Centers. Omilia owns and delivers state-of-the-art technology in Conversational AI, enabling clients to improve their CX, shorten response times and reduce costs. The Omilia Cloud offering allows businesses to effortlessly identify, authenticate, and serve customers with ready-to-go integrations, across any channel, by pre-built solutions. A true product leader, Omilia delivers unprecedented voice-recognition accuracy, and the market acknowledgement for it is growing: Omilia was recognized as a Leader in the Gartner 2022 Magic Quadrant for Enterprise Conversational AI Platforms and the Worldwide Conversational AI Software Platforms for Customer Service 2021 by IDC.

Address
Gladstonos 55, Roussos Center Point 3rd Floor, Office 3C-3D,
Limassol, 3040
Cyprus

Website
www.omilia.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Conversational Voice

  Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language - customers can speak freely and there is no predetermined flow or structure they have to follow - they just speak.

• Authentication & Anti-Fraud

  Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent. Omilia Authentication and Anti-Fraud reduces AHT and improves authentication leading to increased customer & agent experience.

• Conversational Chat

  Drive your digital transformation initiatives by keeping customers engaged without needing to involve a human agent.

• Conversational Insights

  Visualize the data generated by your app to analyze customer conversations with the virtual agent. Conversational Insights provide call quality monitoring and real-time business discovery on what customers are actually saying.

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical network solutions to service providers, enterprises and critical infrastructure sectors globally. Our end-to-end solutions portfolio delivers core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. Visit rbbn.com.

Address
6500 Chase Oaks Blvd, Suite 100
Plano, Texas 75023
United States of America

Website
www.rbbn.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

Sanas is a speech technology company that has pioneered real-time accent translation with minimal latency by deploying its software locally as a desktop app. The in-built speech conversion models maintain emotion, intonation, pitch, and prosody. With a few click integration, Sanas works instantly. Sanas formally launched out of stealth in June 2022 with a $32M Series A funding— the largest ever for a speech technology company— and is gaining momentum across industries. This year has been enormous for Sanas in terms of innovation and expansion. The team has built an AI-powered translation technology that is compatible with 800+ communication apps. Additionally, Sanas has tailored and enhanced its accent matching algorithms to improve understanding by 31% and customer satisfaction by 21%. As of today, Sanas has signed contracts with some of the largest customers in the US, Philippines and India. Alorica, one of the largest business process outsourcing organizations in the world, has announced a strategic partnership to bring this technology to their 100,000+ employees and 250+ enterprise customers across the globe.

Address
437 Lytton Ave, Suite 200
Palo Alto, California 94301
United States of America

Website
www.sanas.ai

Spearline is a technology company that proactively monitors toll and toll-free numbers and WebRTC communications for audio quality and connectivity globally. Spearline is a team of problem-solvers and our expertise grows and develops with each challenge we face. Our products have been built in response to customer needs and we continue to listen to our customers and to deliver solutions to their ongoing challenges. Spearline equips the likes of Google, Airbnb, and Zoom, with technology and solutions to allow them to stay connected with their customers and employees at all times, regardless of where in the world they are located.

Address
North Street
Skibbereen, Cork P81 H102
Ireland

Website
www.spearline.com

Social Networks

Products

• Voice Assure

  Experience calls as your customers do, from any USA or Canadian state or from over 80 countries worldwide. Proactively diagnose, escalate and resolve issues, before they become noticeable problems. Voice Assure automates calls to verify call connection, voice quality, latency, and other important aspects of call performance. If any issues are detected, you’ll receive automatic notifications so that you can address them promptly. And with powerful reporting and analysis features, you are one step from improving your service and your customer experience.

• testRTC

  Testing, monitoring, and support for the full lifecycle of your WebRTC application. Configure custom metrics, receive timely alerts, review reports, and analyze cases as they occur. Our WebRTC solutions include; deployment testing, active monitoring, passive monitoring, optimized support, and network testing.

• Agent Assure

  Validate the voice quality and connectivity capabilities of your remote agents’ home environments quickly and simply Agent Assure is a self-service agent network test and guidance solution that allows agents to quickly diagnose networking and connection issues within their own home environments, guiding them to the root cause of the issue and suggesting practical, actionable solutions.

Address
400 Atlantic St.
Stamford, Connecticut 06902
United States of America

Website
enterprise.spectrum.com

Verizon offers a suite of integrated solutions that address key challenges in enterprise communication, collaboration, and customer experience. To advance their customer-centric business outcomes, companies need cutting-edge communications solutions that build upon an intelligently architected IT infrastructure—unified communications, next-gen contact centers, team collaboration and work spaces, cloud communications, video and AV capabilities, and the meaningful integration of artificial intelligence, machine learning, and speech technologies.

Address
One Verizon Way
Basking Ridge, New Jersey 07920
United States of America

Website
www.verizon.com/business/solutions/work-from-virtually-anywhere

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security
• Unified Communications

Yealink (Stock Code: 300628) is a global-leading provider of Unified Communication & Collaboration Solutions specialized in video conferencing, voice communications, and collaboration, dedicated to helping every person and organization embrace the power of "Easy Collaboration, High Productivity". With best-in-class quality, innovative technology, and user-friendly experiences, Yealink is one of the best providers in more than 140 countries and regions, ranks No.1 in the global market share of IP Phone, and is the Top 5 leader in the video conferencing market (Frost & Sullivan, 2021).

Address
NO.666 Hu'an Road, Huli District
Xiamen, Fujian 361009
China

Website
www.yealink.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

Address
200 California Avenue
Palo Alto, California 94306
United States of America

Website
www.airkit.com

Technology is complex, and transformation is fast. But when it comes to connectivity and communication, AT&T Business has you covered. We combine our leading portfolio with continuous innovation and investment in our networks to give you what you need to move your business forward. With experience across industries, we understand your business demands, and deliver the right insights, guidance, and highly secure solutions for you. From 5G to fiber, edge to cloud, we help you tackle todays’ challenges and seize tomorrow’s opportunities.

Address
208 South Akard Street
Dallas, Texas 75202
United States of America

Website
www.business.att.com/portfolios/collaboration.html

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• SIP Trunking Services
• Unified Communications

BICS is at the heart of the communications ecosystem, connecting people, applications, and things wherever they are.  For more than 20 years, we have addressed the needs of mobile operators, cloud communications services, and enterprises across all geographies, thanks to our fully-owned global network, and unmatched relationships with hundreds of operators.  Our solutions – from global voice services, seamless roaming and IoT enablement, to global messaging – are essential for supporting today’s data-hungry consumers and digitally driven enterprises. BICS enables global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, global messaging, and the Internet of Things. We are a global company headquartered in Brussels, with a strong presence in Africa, Americas, Asia, Europe and Middle East. 

Address
Boulevard du Roi Albert II, 27
Brussels, B-1030
Belgium

Website
www.bics.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Internet of Things (IoT)
• Mobile/Wireless Platform/Devices

EPOS designs, manufactures, and sells high-end audio and video solutions for business professionals and gamers around the world. Based on decades of psychoacoustic research, EPOS designs audio and video solutions with unique algorithms and acoustics that provide the best conditions for the brain, enabling professional users to communicate and collaborate effectively with better concentration and less energy spent. Owned by the world-leading hearing healthcare and audio technology group, Demant, and with headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries.

Address
Industriparken 27
Ballerup, DK-2750
Denmark

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Unified Communications
• Video: Desktop
• Video: Room Systems

Address
2200 Mission College Blvd
Santa Clara, California 95054-1549
United States of America

Website
www.intel.com

IRIS is an audio technology company with a mission to enable the world to Listen Well. Bringing cutting-edge communications software from the high-performance world of Formula 1 & NASCAR to you, we present IRIS Clarity, an AI-powered solution that removes distracting background noise from your online calls in real-time and from your audio recordings in post-production. Ideal for call centres, speech analytics, small businesses, podcasts, broadcasts, and more, IRIS Clarity’s advanced voice isolation technology empowers users in any environment and brings the focus back to what matters most: the human voice.

Address
2225 Belmont Rd
Ann Arbor, Michigan 48104
United States of America

Website
iris.audio/clarity-enterprise

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications

Lenovo delivers a full portfolio of PCs and tablets, monitors, accessories, smartphones, smart home and smart collaboration solutions, augmented and virtual reality (AR/VR), commercial Internet of Things (IoT), software, services, and smart infrastructure data center solutions around the world. The rise of hybrid work has accelerated the transformation of the workplace, customers are looking for smarter solutions from trusted technology partners they can deploy and scale to keep their people connected and collaborating. Lenovo Smart Collaboration is dedicated to meeting equity, providing tools for teams to meet everywhere, for everyone, every time and leading the way in Intelligent Transformation. Lenovo delivers smarter technologies that improve the way our enterprise customers connect and work.

Address
8001 Development Dr.
Morrisville, North Carolina 27560
United States of America

Website
techtoday.lenovo.com/us/en/smart-collaboration

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

Lumen is an American multinational technology company headquartered in Monroe, Louisiana dedicated to furthering human progress through technology, providing the fastest, most secure platform for applications and data to help businesses, government and communities adopt emerging technologies and deliver amazing experiences around the world. ?

Address
100 CenturyLink Drive
Monroe, Louisiana 71203
United States of America

Website
www.lumen.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Lumen Solutions for Contact Center - Talkdesk

  Lumen Solutions for Contact Center – Talkdesk enables businesses everywhere to be able to deliver better customer experiences across any industry and through any channel, ultimately resulting in higher customer satisfaction and accelerated business outcomes.

• Lumen Enablement Services for UC&C

  Lumen Enablement Services for UC&C provides customers with a one-stop-shop for all their UC&C needs. Choosing the right collaboration solution is the first stop but ensuring that enterprises get the most out of their solution is where we come in. From adoption services and consulting services to reporting and connectivity options Lumen can help set you up for success.

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together proven global enterprise processes and methodologies and start-up innovation. Today we support digital transformations for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule, and/or budget objectives since our inception in 1989.

Address
301 N. Market Street
Wilmington, Delaware 19801
United States of America

Website
www.miratechgroup.com

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Address
Room 2603A, Tower 1, Lippo Centre, 89 Queensway
Admirality, Hong Kong 999077
China

Website
www.shokz.com

Shure has been a leading global audio equipment manufacturer for nearly a century, known for quality, performance, and durability. Our product range includes wireless microphone systems, in-ear monitors, headphones, conferencing systems, and more. For critical listening or high-stakes moments on stage, in the studio, and the meeting room, you can always rely on Shure. We are proud to serve a wide range of customers, including AV integrators and IT managers that equip small and mid-sized organizations to large Fortune 500 companies, audio production teams traveling with the largest entertainment acts in the world, and the most innovative creators and influencers.

Address
5800 West Touhy Avenue
Niles, Illinois 60714
United States of America

Website
www.shure.com/meetings

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Products

• Stem Ecosystem

  Discover the ecosystem that gives you the freedom to create, manage, and scale your collaboration space audio for an effortless experience in any room. With the Stem Ecosystem, you'll receive everything you need to quickly set up a top-quality, affordable audio system.

• Microflex Ecosystem

  Endlessly flexible, for the most demanding spaces. From microphones to DSPs to loudspeakers, the Shure Microflex Ecosystem offers a complete portfolio of networked audio solutions that can be precisely tailored to your needs, for best in-class collaboration experiences in any room.

• MXA920

  Meet the MXA920 ceiling array microphone. Automatic Coverage™ technology requires no setup yet gives you precise control of audio capture if desired. With next-generation array architecture for enhanced directional pickup and more natural speech, the MXA920 is easy to use and quick to deploy for AV conferencing, camera tracking, voice lift, or sound reinforcement.

• IntelliMix® Room

  Introducing IntelliMix® Room, software-based audio processing for AV conferencing. With no DSP hardware required, installs are simpler, and meeting spaces are cleaner with vastly improved audio. IntelliMix Room is certified for use with Zoom and Microsoft Teams. With the latest update to IntelliMix 4.0, download, activate your free built-in 90-day trial, and set up your room – all in under 5 minutes. Enjoy premium, easy conferencing today.

• MV7

  The MV7 is designed to deliver professional and clear sound for remote work from home scenarios such as conferencing, podcasting, and video narration. It is Zoom certified, providing authoritative sound for your virtual meetings and collaborations.

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile, and Sprint. For more information please visit:?https://www.t-mobile.com.???

Address
3625 132nd Ave
Bellevue, Washington 98006-1395
United States of America

Website
www.t-mobile.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Unified Communications

UJET is the cloud contact center platform for businesses that put trust at the heart of their customer experience. Our one-of-a-kind architecture and award-winning CX Intercloud deliver the most dependable foundation for security, reliability, and scale across cloud contact center operations. With UJET, organizations gain a full voice and digital engagement suite equipped with smart device capabilities, powerful AI, and advanced analytics – all intuitively designed to make life easier for everyone involved. From customers and agents to supervisors and executives, UJET delivers meaningful operational efficiency, higher interaction quality, and mission-critical stability. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets all trust UJET to enable exceptional customer experiences. So can you.

Address
535 Mission St., 14th Floor, WeWork
San Francisco, California 94105
United States of America

Website
ujet.cx

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Algo is a leading manufacturer of IP endpoints for paging, emergency alerting, and secure door or gate entry. Designed for seamless integration with UC, Collaboration, and Mass Notification environments, Algo’s product set includes IP speakers, IP visual alerters (strobe lights), IP paging adapters, and IP digital displays.

Address
4500 Beedie Street
Burnaby, British Columbia V5J 5L2
Canada

Website
www.algosolutions.com

Products/Services Offered

• SIP-based Products/Session Border Controllers (SBCs)

ASC is a worldwide leading provider of software and cloud solutions in the field of omnichannel recording, quality management, and analytics. Among our target groups are all companies that record and analyze their communication, especially contact centers, financial service providers, and public safety organizations. We offer solutions for recording as well as AI-based analysis and evaluation of all communications – including voice, video, screen, chats, or meetings. Communication contents are captured in an audit-proof manner critical information and trends are revealed.

Address
101 Crawfords Corner Road, Suite 4126
Holmdel, New Jersey 07733
United States of America

Website
www.asctechnologies.com/english

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• Recording Insights

  Our compliance recording solution, Recording Insights, captures all your communications effortlessly and securely, whether for Microsoft Teams, RingCentral, or Zoom. It's a certified, native-built cloud solution hosted in Azure that integrates seamlessly with your collaboration platform. Record and archive your calls, meetings, screen sharing, video and chat as well as leverage the Microsoft Cognitive Services to transcribe, analyze and translate your communications.

• Neo Suite

  With ASC's compliance recording, analytics and quality management software Neo, users won't have to worry about recording compliance ever again. They also can increase their service quality or respond optimally in emergencies. Challenges of this kind are part of daily business for companies and public sector organizations. ASC offers solutions to record, analyze and evaluate multimedia interactions. Communication content is captured with AI-based analytics, important information is generated, and trends are detected. This provides management with the basis for decision-making in real time. In addition, starting points for increasing productivity are identified. Companies and public sector organizations with on-premise PBXs can either deploy ASC's Neo Suite on-premise, or use all services from the Neo Cloud.

• Neo Cloud Services

  ASC offers its entire portfolio comprising of call recording, compliance, analysis of corporate communication and quality management as on-premise software as well as in the cloud as flexible services. This way, you profit from state-of-the-art call recording technology and meet highest requirements regarding security, performance and compliance. Neo Cloud services feature a high-availability architecture safely operated in the Microsoft Azure Cloud. Modern encryption methods and comprehensive access management protect your sensitive data. On the basis of the recorded communication, compliance and service quality can be analyzed and the results displayed in informative reports. Further tools for process management, desktop analysis, and eLearning can be added as the need arises.

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

Address
44 Distribution Blvd; Dock 1
Edison, New Jersey 08817
United States of America

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Room Systems
• WebRTC

Avocor is a global leader in collaboration solutions, creating technology that enables people to experience deeper team engagement in meetings, in-person or remotely. We strive to develop solutions that answer the common issues facing the modern workplace through technology that stimulates creativity and fosters teamwork.

Address
9375 SW Commerce Cir, Suite A7
Wilsonville, Oregon 97070
United States of America

Website
www.avocor.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Desktop
• Video: Room Systems

Products

• Avocor L series

  Engage with and showcase more content with the ultra-wide 21:9 displays from Avocor. Enter into a new, expansive workable display area with Avocor’s L series of collaboration displays. The 105” solutions are available in two variations, touch and non-touch displays, the L series has been designed to deliver a rich and agnostic video conferencing experience at a wider scale, with integrated whiteboarding, smart sensors and curated applications.

• Google Meet Series One Board 65 by Avocor

  Series One Board 65 by Avocor is an all-in-one, 65” video collaboration board and brainstorming solution for huddle spaces and meeting rooms. The Google Meet Series One Board 65 by Avocor is designed to bring teams together for efficient, intuitive collaboration, whether that's in person or remotely, making it the perfect platform for the hybrid digital workplace.

• Google Meet Series One Desk 27 by Avocor

  The Google Meet Series One Desk 27 by Avocor has been specifically designed to make collaboration personal. Desk 27 is a premium, all-in-one touchscreen Google Meet device that is also a desktop monitor, laptop docking station, and digital whiteboard. Desk 27 enables personal collaboration across multiple spaces, from the home office to executive offices, hot desks to phone booths. It is also ideal for small, personal meeting spaces for 1-2 people. Easy to use, participants can move seamlessly from their workspace to Google Meet calls and even any other VC platform as needed.

• Avocor CollabTouch

  Created in partnership with Logitech, Avocor CollabTouch delivers an exceptional interactive experience for all your meeting spaces, working seamlessly with the UC platform of your choice including Zoom Rooms, Microsoft Teams and RingCentral.

• Avocor G series interactive display

  The Avocor G Series comprises beautifully sleek design with a precise inking and annotation experience featuring stunning brightness to deliver a high-performing environment that's ideal for group collaboration.

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.

Address
241 5th Ave. North, Suite 1200
Minneapolis, Minnesota 55401
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Contact centers face growing demands from every angle. Customers want more empathetic, personalized experiences across many channels—and will leave your brand after only two negative interactions.* Businesses are counting on the contact center to deliver. And everyone from marketing to supply chain is hungry for customer-centric business intelligence. Calabrio ONE gives you an integrated solution to turn challenges into competitive advantages—and deliver powerful value to your business.

• Calabrio Call Recording

  The way consumers interact with brands has changed: 97% of consumers say contact center experiences are now central to brand perception. As more consumers seek out digital-first interactions, Calabrio Call Recording helps you make the most of the virtual front door to your company. Capture voice-of-customer insights across digital and traditional channels, so you can understand how to deepen loyalty, expand market share, and build customer-centric growth strategies.

• Calabrio Quality Management

  Consumers today expect more and forgive less. Calabrio Quality Management gives contact centers the AI-powered toolset to understand where (and how) they can get better. Workforce requirements have also changed. Remote and hybrid work expose the shortfalls of outdated contact center solutions. You must be able to monitor and develop employees from anywhere. A successful quality and coaching program driven by automation and analytics keeps employees engaged and customers happy.

• Workforce Management

  The “new normal” is anything but business as usual for contact centers. Unprecedented labor challenges, the growing pains of remote/hybrid work models, and C-suite pressure to drive efficiencies through automation are all top of mind. Plus, customers expect more all around: more channels, more personalization, more empathy, and faster resolutions. Calabrio delivers analytics- and AI-powered contact center workforce management tools that help you maximize the potential of your people and rise to the challenges of this evolved world of work.

• Calabrio Analytics

  Contact centers face relentless challenges of more: more channels, more complicated interactions, and higher expectations all around. Calabrio Analytics harnesses the power of your data to unravel these complexities—and shortens the time from insight to action so you can make smart, data-driven decisions at the speed that business today demands.

CM.com (AMS: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support to automate engagement with customers across multiple mobile channels, blended with seamless payment capabilities that drive sales, gain customers and increase customer happiness.

Address
11801 Domain Blvd. #rd Floor -B133
Austin, Texas 78758
United States of America

Website
cm.com/en-us

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Text-based Messaging (email, IM)
• Unified Communications

Address
535 Mission St 14th Floor
San Francisco, California 94105
United States of America

Website
www.cognigy.com

Cyara is the world’s leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara’s cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.

Address
805 Veterans Blvd, Suite 105
Redwood City, California 94063
United States of America

Website
www.cyara.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• Cyara Automated CX Assurance Platform

  The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.

• Cyara Botium

  Cyara Botium provides an integrated platform that performs every type of testing required to assure your chatbots and conversational AI systems operate flawlessly. Simulating typical behavior of real humans interacting with your conversational AI, Botium tests and analyzes experiences from end-to-end on all channels and platforms by conducting automated NLP score testing, conversational flow testing, security testing, performance testing and monitoring your chatbot.

• Cyara ResolveAX

  Cyara ResolveAX (formerly LiveVQ) empowers brands to deliver flawless CX by enabling real-time monitoring, diagnoses, and resolution of technical, connectivity, voice quality and environment issues that negatively impact customer experience.

• Cyara Cruncher

  Cyara Cruncher automatically generates thousands of calls, simulating real-world customer contact and verifying that each component and your system as a whole works at any – and every – scale. Simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.

• Cyara Pulse

  Cyara Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers as well as a mobile app.

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. It´s solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.

Address
16605 North 28th Ave, Suite 101
Phoenix, Arizona 85053
United States of America

Website
www.enghouseinteractive.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Fasoo provides unstructured data security, privacy, and enterprise content platforms that securely protect, control, trace, analyze and share critical business information while enhancing productivity. Fasoo's continuous focus on customer innovation and creativity provides market-leading solutions to the challenges faced by organizations of all sizes and industries.

Address
6707 Democracy Blvd., Suite 905
Bethesda, Maryland 20817
United States of America

Website
www.fasoo.com

Social Networks

Products/Services Offered

• Security
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Wrapsody

  Wrapsody is a metadata-driven content services platform that enables content-centric security and collaboration. The solution allows an organization to empower its security and build better information governance by eliminating the complexity and inefficiency caused by silo issues. Using content virtualization technology, Fasoo enables users to access content anywhere and anytime by isolating physical locations.

• Wrapsody eCo

  Wrapsody eCo enables organizations to securely share and track sensitive documents with internal or external users to protect intellectual property or privacy data and meet regulatory requirements like CCPA and GDPR. Users can specify security and control for each file, from open sharing to encryption, or share with a group using pre-defined controls. Granular rights, such as copy, paste, edit, and print, can be applied for advanced security of sensitive information. Unlike VDR (Virtual Data Room) and conventional file sharing services, users can work across multiple enterprise collaboration tools while preserving consistent file security and visibility. The solution helps lower third-party risk by maintaining access and control to shared data, including remotely expiring access at will.

Glean is the work assistant with intuition. It brings all your company’s knowledge together, so you can search for exactly what you need and discover what you should know. Glean searches across all your company’s apps, understanding context, language, behavior, and relationships with others, to find personalized answers to your questions. It surfaces knowledge and makes connections with the people who can help—making it easier for you and your team to get big things done.

Address
260 Sheridan Avenue
Palo Alto, California 94306
United States of America

Website
www.glean.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Glean

  Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. Its powerful unified search understands who you are, to instantly deliver highly personalized results.

Address
110 Union St., Suite 500
Seattle, Washington 98101
United States of America

Website
hiya.com

Intrado is a global leader in public safety, providing software systems and services to the public safety community worldwide. With over forty years of experience in enabling emergency communications, Intrado delivers market-leading solutions that connect those in need with those who can best help them. Intrado's technology-driven solutions are designed to be robust, resilient, intuitive, and insightful, ensuring that emergency responders can quickly and effectively provide assistance when it is needed most. Intrado's mission is to save lives by improving public safety outcomes.

Address
1601 Dry Creek Dr #250
Longmont, Colorado 80503
United States of America

Website
www.intrado.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

IR is a leading global performance management and analytics provider for unified communication and collaboration, payment ecosystems and IT infrastructure. Around 600 organizations in more than 60 countries rely on IR solutions to connect people, global economies and the world. IR simplifies complex data streams, provides actionable insights and ensures business continuity of critical systems. IR.com

Address
4700 S. Syracuse Street, Suite 1000
Denver, Colorado 80237
United States of America

Website
www.ir.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

Products

• IR Collaborate For Enterprise UC

  Whether your people are in the office or working remotely, with IR Collaborate you can ensure the lines of communication are always open. IR Collaborate streamlines collaboration, UC, and CC operations, solves problems fast and reduce downtime, and users get end-to-end, multi-vendor visibility from a single view.

• IR Collaborate for Service Providers

  Service providers can get access to real-time data and insights across all your customers on-premises, cloud or hybrid UC environments.

• IR Collaborate for Contact Centers

  IR Collaborate for Contact Centers gives users the ability to fix problems fast to minimize the impact on productivity, revenue and customer experience.

• IR Collaborate for Customer Experience Testing

  With IR Collaborate voice, web and video testing solutions you can identify the gaps between your assumptions and actual system performance, and get the real-time insights you need to deliver a level of service that exceeds customer expectations.

• IR Collaboration Space Management

  Collaboration Space Management enables proactive monitoring and remote management of all conferencing-enabled collaboration spaces from a single solution, including the collaboration platforms and devices, to create a seamless, cohesive collaboration experience for users.

Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action. Recognized nationally as one of the Best Places to Work, Khoros has 11 offices globally.

Address
7300 Ranch Road 2222, Building 1
Austin, Texas 78730
United States of America

Website
khoros.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Text-based Messaging (email, IM)
• Unified Communications

Kore.ai is a global leader in enterprise conversational AI platforms and solutions helping enterprises automate voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide. 200+ global 2000 companies trust Kore.ai’s experience optimization (XO) platform and industry solutions to automate conversations and deliver extraordinary outcomes for over 200 million users worldwide. Kore.ai is recognized as an enterprise conversational AI platform market leader by top analysts. The company is headquartered in Florida USA with offices in India, the UK, Japan, South Korea, Europe, South America, and the Middle East. Visit kore.ai to learn more.

Address
7380 West Sand Lake Road, Suite 390
Orlando, Florida 32819
United States of America

Website
kore.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Address
530 Lytton avenueSuite 201
Palo Alto, California 94301
United States of America

Website
www.mattermost.com

Mio is a chat interoperability app that facilitates cross-platform communication. Mio provides a native chat experience while broadening collaborative reach, working in the background to bridge messages from one platform to another. Our goal is to create a wide area network where Zoom Team Chat, Slack, Microsoft Teams, and Webex can communicate with one another through API federation.

Address
21750 Hardy Oak Blvd Ste 104, PMB 63205
San Antonio, Texas 78258
United States of America

Website
www.m.io

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps

Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers.

Address
350 Legget Drive
Kanata, Ontario K2K 2W7
Canada

Website
www.mitel.com

Social Networks

Products/Services Offered

• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

About OpenFin Move Fast. Break Nothing. OpenFin is The Operating System of Enterprise Productivity, enabling app distribution, workspace management and workflow automation. OpenFin OS currently runs at more than 3,800 banks and buy-side firms with thousands of internal apps and apps from the global vendor community. OpenFin investors include Bain Capital Ventures, Barclays, In-Q-Tel, CME Ventures, DRW Venture Capital, HSBC, ING Ventures, J.P. Morgan, NYCA Partners, Pivot Investment Partners, Standard Chartered and Wells Fargo Strategic Capital among others. The company is based in New York with an office in London and presence in Hong Kong and Singapore.

Address
80 Broad St
New York, New York 10004
United States of America

Website
www.openfin.co

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Products

• OpenFin Workspce

  A New Way to Work OpenFin Workspace is a unified space for work, powered by an extensive set of tools designed to help your firm increase productivity and deliver exceptional employee experiences.

• OpenFin Notification Center

  Centralize Notifications Across the Workspace Notification Center brings order to the financial desktop with a unified solution that consolidates all of your notifications, as well as internal and vendor apps, into an elegant and personalized user experience.

• OpenFin Home

  Unify Tasks Across the Workspace OpenFin Home allows end-users to control their entire workspace with a single interface, centralizing tasks across all of your tools.

• OpenFin Browser

  A Browser, Built Just for Work OpenFin Browser gives end-users control over everything that they need to get their jobs done — all of their data, apps, tasks and more; organized the way they want it so they can focus and be more productive.

The outbound phone and SMS sales solution built to drive more conversations so you can hit your growth goals way faster. TALK MORE, SELL MORE.

Address
44 Montgomery St
San Francisco, California 94014
United States of America

Website
www.regal.io

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas 78232
United States of America

Website
www.securelogix.com

SCT manufactures extension and signal processing solutions that deliver Audio, Video, USB, Power, IR and Control over a single CAT6 cable up to 100 meters, fully supporting PTZ camera and signal device solutions from major manufacturers. Our RemoteCam solution kits include all interconnect cables, power and modules (less CAT cable) required for typical installations. The RemoteTableKit series supports Cisco and Poly for HDMI, Ethernet/POE, Audio I/O, USB and microphone extension over a single CAT6 up to 100 meters. SCT also manufacturers a variety of on-wall, in-wall recessed and ceiling mounts designed to minimize their appearance, leaving only the camera visible.

Address
22 South Smith St.
Norwalk, Connecticut 06855
United States of America

Website
www.soundcontrol.net

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

Products

• RTK-X57

  The RTK-X57 is designed to bring the inputs from the Poly Studio/X50/X70 right to the table. The RTK-X57 extends power, HDMI for content, TC8 Ethernet and Power, Audio I/O, USB & Poly Expansion Microphone over a CAT cable up to 100 meters

• RC-SDA+ Camera Bridge

  The RC-SDA+ is designed to work with Poly cameras and Poly Group Series Codecs. You now have expanded options for meeting rooms, including using Poly cameras for BOYD soft codec integration or HDMI distribution. The RC-SDA+ is compatible with Zoom Rooms and can translate USB PTZ commands into Poly PTZ camera protocol It can also translate VISCA PTZ commands from serial joystick controllers into Poly PTZ camera protocol, as well as facilitating control from a 3rd party control system. Additional features include multiple digital and analog audio routing options and more.

• USB3-1x2

  The USB3-1x2 is a USB3 switch which provides smart switching between a USB camera and two USB host computers. This allows a single integrated camera/speaker/mic system to automatically switch over from a resident room PC to a guest laptop for soft codec applications.

Address
1602 Indian Bay Dr.
Vero Beach, Florida 32963
United States of America

Website
symbee.co

Tata Communications is a global digital ecosystem enabler powering today’s fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables digital transformation of enterprises globally with mobility, collaboration and connected solutions, network connectivity, cloud hosting and security solutions and media services.

Address
11911 Freedom Drive, Suite 250
Reston, Virginia 20190
United States of America

Website
www.tatacommunications.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging

Products

• Tata Communications InstaCC CCaaS

  A complete suite of Contact Center as a Service solutions, driving customer experience and agent productivity needs in the modern contact center.

• Tata Communications GlobalRapide

  A UCaaS platform, addressing Cloud Voice, UCaaS Platforms & Applications and Managed Services to enhance hybrid workplace transformation

• Tata Communications Global SIP Connect

  Global SIP solutions for the modern connected enterprise

• Tata Communications Unified Communications & Collaboration

  Portfolio of solutions to connect customers (Tata Communications InstaCC CCaaS, Tata Communications DIGO CPaaS) and transform the workplace (Tata Communications GlobalRapide)

• Tata Communications DIGO

  A customer interaction suite of services and solutions in the cloud

Address
1008 N Thompson Rd
Apopka, Florida 32712
United States of America

Website
www.thelaunchpad.com

The Theta Lake Security and Compliance suite is the industry's first purpose-built and fully cloud-based compliance archiving, AI-based supervision, and DLP system built specifically for modern unified collaboration and communication systems including rich partner integrations with Zoom, Webex, Slack, RingCentral, Microsoft Teams, and more. Theta Lake uses artificial intelligence (AI), machine learning (ML), and natural language processing / understanding (NLP/U), with deep learning to enhance efficacy and add efficiency for compliance and risk teams in detecting regulatory, corporate compliance, conduct, and data leakage risks in what was said, shown, shared, or typed in any digital communication.

Address
1221 Chapala St, Suite 6
Santa Barbara, California 93101
United States of America

Website
thetalake.com

Social Networks

Products/Services Offered

• AI/Analytics
• Security
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Theta Lake Risk & Compliance Suite

  Theta Lake provides a purpose-built compliance product suite for automatic policy detection of regulatory risks, compliance workflow, and archiving for video marketing, video conferencing, and audio recordings.

• Theta Lake Chat Archive Connector

  Theta Lake Chat Archive Connector comprehensively captures all chat messages and seamlessly integrates them into an organization’s archive or record-keeping arrangement, retaining the full context of each chat, including all visual images (emojis, reactions, gifs, pictures), links, shared files, and more.

• Theta Lake Mobile Messaging Compliance

  Mobile Messaging Compliance enables organizations to capture SMS content and archive it for regulatory compliance. Mobile Messaging supports the widest array of popular mobile messaging applications, unifying SMS usage under a single umbrella- providing control and visibility into usage and user behavior.

• Theta Lake Selective Archiving

  Theta Lake offers game-changing flexibility and Selective Archiving for any content types or modes within modern collaboration platforms, with the future-ready option to capture video or audio content when the time comes.

For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.

Address
5230 Las Virgenes Road, Suite 210
Calabasas, California 91302
United States of America

Website
www.thrio.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

We simplify UC and Telecom administration and management by providing tools for MACD automation, help desk agent MACDs, phone number and DID management, employee self service MACDs, Migration, advanced reporting, and much more for single and multi-vendor UC and telecom environments. SIMPLY PUT, WE MAKE UC AND TELECOM ADMINISTRATION AND MANAGEMENT EASY!

Address
121 South 8th Street
Minneapolis, Minnesota 55402
United States of America

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• Automated Provisioning

  Trigger telecom and UC provisioning/de-provisioning with one click in Active Directory, ITSM platforms, HRIS systems, and other enterprise software.

• HelpOne

  Off-load costly and repetitive UC and telecom MACDs to Tier One Help Desk and Service Desk employees.

• NumberPro

  Simplify the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved or in the process of aging.

• LineOne

  Off-load costly and repetitive UC and telecom MACDs to self service employees.

• 2nd Nature

  Unify the provisioning and management of various UC, telecom, and voice messaging systems by providing a single, centralized management and administration interface.

ViewSonic inspires the world to see the difference between the ordinary and the extraordinary by providing award-winning visual solutions for work, play, and education. With over 30 years of experience developing cutting-edge products and services, we help people visualize what a brighter future looks like, one display at a time. From enterprise, classroom, and commercial workspaces, to home offices and virtual learning environments, we make collaboration possible from anywhere.

Address
10 Pointe Drive, Ste 200
Brea, California 92821-7620
United States of America

Website
www.viewsonic.com/us

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop

Products

• LDS135-151

  The ViewSonic® LDS135-151 is a 135” All-in-One Direct View LED Display Solution Kit boasting easy delivery, installation, and maintenance. The pre-assembled design and built-in motorized height adjustment stand enable effortless setup within just a few minutes. It can be freely moved around with 360° silent wheels and stabilized with push-button locking. Delivery is easy with the included moveable flight case – a perfect rental-ready solution to impress your viewers from one event or exhibition to another. Engage your audience on a magnificent screen everywhere from high-end board rooms and receptions to galleries, auditoriums, and other large venues.

• IFP6562 - 65" 4K Touch Enabled ViewBoard Smart Display

  From executive boardrooms to interactive huddle spaces, the ViewSonic® ViewBoard® IFP6562 enables limitless collaboration and endless innovation. Designed to help teams connect, collaborate, and create, this next-generation digital whiteboard delivers exactly what you need to move your ideas forward. A premium, state-of-the-art design features a bezel-less PCAP (projected capacitive) touchscreen with incredible 4K Ultra HD resolution. This highly accurate interactive screen provides for an incredibly natural and responsive handwriting experience. Using fingers, styluses, or both, multiple users can simultaneously write or draw on the huge 65” ViewBoard panel. What’s more, meetings and presentations start fast thanks to convenient one-wire USB-C connectivity.

VMware is an SD-WAN pioneer and SASE leader. VMware SD-WAN™ and VMware SASE™ bring cloud-delivered networking, security, and AIOps together with compute to support ubiquitous access for a distributed workforce along with modern edge applications.

Address
3431 Hillview Ave
Palo Alto, California 94304
United States of America

Website
www.sase.vmware.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services/Consulting/VAR

Products

• VMware SASE

  Cloud-Native and Cloud-Delivered Networking and Security for the Distributed Edge

• VMware SD-WAN

  Built on the foundational architectural principle that the cloud is the network, VMware SD-WAN decouples networking software services from underlying hardware to create a secure, reliable, and transport-independent network overlay. VMware’s cloud native architecture delivers unparalleled advantages.

• VMware SD-WAN Client

  Enterprises need an SD-WAN solution for employees on the road, or when a hardware appliance is not feasible. VMware SD-WAN offers a first of its kind SD-WAN client that follows the principles of Zero Trust to extend the benefits of reliable, optimal, and secure connectivity for end user devices.

• VMware Secure Access

  VMware SD-WAN and VMware Workspace ONE come together to enable secure, optimized, and high-performance access for remote and mobile workers.

• VMware Cloud Web Security

  A cloud hosted service that protects users and infrastructure accessing SaaS and Internet applications from threats, offering visibility, control and compliance.

VoiceInteraction is a product company dedicated to speech processing technologies since 2008. Founded by a team of PhD researchers and experts in the field, VoiceInteraction has made significant developments and breakthroughs in the areas of speech recognition, natural language processing, translation, dialog systems, and speech synthesis.?? Pioneers of AI solutions, VoiceInteraction bases its practices on Machine Learning algorithms and Deep Neural networks – the goal is to ‘Extract knowledge from speech’ – thus resulting in efficient platforms for Speech Analytics, Automatic Closed Captioning, Broadcast Monitoring & Compliance, Automated Transcription Workflows, and Dictation.?? With over 500 clients worldwide, VoiceInteraction continues working towards providing excellence in automated speech processing technologies for your business. For more information please visit: www.voiceinteraction.ai

Address
845 3rd Avenue, 6th Floor
New York, New York 10022
United States of America

Website
www.voiceinteraction.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

911 Secure was founded because the need for a comprehensive, affordable, easy to use Enhanced 911/Next Generation 911 solution was essential within the industry. By focusing on only 911 calls, we are able to ensure that all of our attention and product development is always pushing forward to the same goal. We believe in old fashion customer service. This is extremely important to us, due to the fact that our business is about saving lives. Connect with us today to become compliant with both Kari's Law and Ray Baum's Act and any individual state legislation.

Address
280 S Lemon Ave #2155
Walnut, California 91788
United States of America

Website
911secure.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

Products

• Sentry
• Gatekeeper
• Sentry Cloud
• Sentry CCaaS

9Line was founded to provide on-premises and remote emergency calling solutions to organizations without compromising affordability. Although some costs are associated with such integrations, it is still an individual’s right to have the ability to dial 911 without incurring significant expense. With that purpose, 9Line has positioned itself to help organizations of all sizes achieve compliance at a fraction of the cost. 9Line’s industry-leading experience in unified communication applications and premier software engineering capabilities has quickly allowed the startup to receive recognition from industry leaders. The company offers integrations for Cisco BroadWorks, Cisco Unified Communications Manager, and Cisco Emergency Responder.

Address
4220 Duncan Ave. Suite 201
Saint Louis, Missouri 63101
United States of America

Website
www.9line911.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

Products

• 9Line for CER

  9Line for Cisco® Emergency Responder helps Cisco Collaboration customers meet the evolving state and federal regulatory requirements, protect your existing telephony investment, and achieve compliance with affordable licensing complementing your existing telephony licensing.

• 9Line for CUCM

  9Line for Cisco® Unified Communications Manager helps Cisco Collaboration customers meet the evolving state and federal regulatory requirements, protect your existing telephony investment, and achieve compliance with affordable licensing complementing your existing telephony licensing.

• 9Line for BroadWorks

  9Line for BroadWorks helps carriers meet the evolving state and federal regulatory requirements, protect their existing telephony investment, and comply with affordable device-based licensing and margin protection.

Akkadian Labs, a Cisco Preferred Solution Partner, develops software to simplify Cisco Collaboration administration. Our unified communications solutions include tools for automated provisioning, consistent site deployment, powerful directories and intuitive consoles. Streamline processes and maximize ROI across multiple UC servers, clusters and applications. Technology is complex. We make it simple.

Address
50 Harrison Street, Suite 211D
Hoboken, New Jersey 07030
United States of America

Website
www.akkadianlabs.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Akkadian Provisioning Manager

  Streamline MAC-D workflows and offload complex tasks with our provisioning automation solution

• Akkadian Contact Manager

  Build better teams with an enterprise directory that helps employees find exactly who and what they need, and unifies Active Directories to streamline authentication

• Akkadian Console

  An intuitive receptionist console that makes high call volume environments easy to handle, with a powerful directory and flexible deployment options

• Akkadian Site Builder

  Implement Day 1 provisioning requirements in minutes with templates that allow you to standardize deployments with guaranteed accuracy

Aryaka, the Cloud-First WAN and SASE company, and a Gartner “Voice of the Customer” leader, makes it easy for enterprises to consume network and network security solutions delivered as-a-service for a variety of modern deployments. Aryaka uniquely combines innovative SD-WAN and security technology with a global network and a managed service approach to offer the industry’s best customer and application experience. The company’s customers include hundreds of global enterprises including several in the Fortune 100.

Address
1850 Gateway Drive
San Mateo, California 94404
United States of America

Website
www.aryaka.com

Products/Services Offered

• Security

Address
One World Trade Centre, 80th Floor
New York, New York 10007
United States of America

Website
www.asapp.com

AtlasIED is a global technologies manufacturer providing comprehensive audio and security solutions for commercial, corporate, educational, healthcare, retail, transportation, hospitality and government environments. Offering industry-leading mass notification, voice evac, life safety, VoIP, background music, paging/ public address and sound-masking systems, AtlasIED delivers more than 2,000 audio solutions with a variety of resources to help security dealers sell, design and install audio communication technologies.

Address
4545 E Baseline Road
Phoenix, Arizona 85042
United States of America

Website
www.atlasied.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Security
• Unified Communications

AVerMedia Technologies provides cutting-edge audio and video peripherals and professional capturing, streaming, embedded vision solutions, along with high-definition video and real-time audio-visual products. As a Taiwanese company, AVerMedia prides itself on decades of designing and manufacturing excellent products locally. Since its humble beginnings, AVerMedia Technologies has pushed for the innovation of communication and entertainment. AVerMedia remains deeply committed to corporate social responsibility on a global scale. This encompasses not only its focus on business development and sustenance but also the importance of social responsibility.AVerMedia Technologies, Inc. is based in New Taipei City, Taiwan. It has enjoyed stock market listing since 2000.

Address
754 Charcot Avenue
San Jose,, California 95131
United States of America

Website
www.https

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices

Products

• Mingle Bar

  Get everyone involved in small meeting rooms with AVerMedia Mingle bar. One cable connection to get all you need (display, camera, speaker, microphone, wired network), for ensuring reliability and stability in a professional meeting.

• 4K Ultra HD Webcam

  The world’s most intelligent 4K Webcam delivers brilliantly sharp video, impressive color, and an ultra-wide 100° diagonal field of view, which is perfect for a professional meeting.

• DualCam

  The DUALCAM PW313D is a 2-in-1 webcam equipped with two cameras to capture two different angles simultaneously. The combination of a webcam and doc cam captures both yourself and any other object or documents on your table. It is a reliable video and audio device for video conferences and online tutoring.

• Pocket Speakerphone Hub

  All-in-one, clutter-ending speakerphone dock with premium audio. With one cable connection to your computer, you can have access to all your essentials such as a webcam, speaker, microphone, display, and even charging.

Imagine a way to see, sense, and share the intangible. It's what happens when big data becomes knowledge. When images become insight. And when experiences come to life. That's what Barco is all about. In a world where data and rich content are expanding exponentially, we empower you with inspired sight, sound and sharing solutions to help you make meaningful connections. For us, it's you - our customer - that counts. We help you achieve your goals, whether it's protecting the health and safety of millions, creating unforgettable experiences, or supporting people to work smarter together. We help you get the most out of what you do every day. So together, we create brighter outcomes, around the world.

Address
3059 Premiere Parkway, Suite 400
Duluth, Georgia 30097
United States of America

Website
www.barco.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

Products

• ClickShare?CX-50 Gen 2

  ClickShare CX-50 brings flexible, inclusive wireless conferencing to high-impact meeting rooms. ClickShare automatically connects to room devices and helps start a video meeting from your laptop, using any conference tool. Create a space where minds meet, in one click. Use the ClickShare Button or the intent-based meeting flows powered by the App. Enjoy dual screen support, content & people side-by-side on-screen and touch-enabled interactivity features like local view of the room display, annotation, and blackboarding. ClickShare offers enhanced security and network integration for any enterprise. XMS Cloud Management guarantees easy management of units and analytics to drive the digital workplace.

Bozu is a Video conferencing platform that optimizes Real-Life Multi-Team Collaboration. Inspired by a law student frustrated by single-group video conferences during the pandemic, Bozu lets you move between different groups with a drag and drop. With easy-to-use whiteboards, polls, trivia, watch parties, webinars, and conferences, Bozu provides fatigue-free team collaborations. Bozu makes remote or hybrid team collaboration efficient because people can have multiple conversations while still seeing everyone’s videos. (Bozu is powered by WiseDV Inc., a San Diego-based company established in 2006 - providing Video Streaming, OTT, IPTV, and Playout Services to customers worldwide.)

Address
12692 Via Colmenar
San Diego, California 92129
United States of America

Website
bozu.us

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps

CallRail is the lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use real-time insights to optimize their marketing.

Address
100 Peachtree St., Suite 2700
Atlanta, Georgia 30303
United States of America

Website
www.callrail.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging

Address
4300 E. Pacific Coast Hwy
Long Beach, California 90804
United States of America

Website
www.freeconferencecall.com/for-business

Solutions and expertise for your success. CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on premise and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.

Address
1801 N.E. 123rd Street, Suite 314
Miami, Florida 33181
United States of America

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Products

• CCT Multi-Experience Cloud

  Multi-Experience A customer journey consists of more than just individual transactions. Every customer experience influences future decisions. With a cloud-based contact center, you can always make the experience simple, effortless, seamless, and context-driven, and memorable for customers and employees across all touchpoints. While you gain deeper insight into your customers' needs, your teams become more efficient and effective. CCT Solutions is a leader in contact center solutions and we can deliver best in class results, the way you need it.

• CCT ContactPro

  Unified Omni-Channel desktop— the best solution for Agent efficiency & automation CCT ContactPro® (CP) is the perfect solution for Unified Agent Desktop with Customer Service Automation in an Omni-Channel Contact Center environment. Contact-Pro® empowers agents to efficiently serve customers in today‘s demanding world of Omni-Channel communication. The state-of the-art technology solution helps to leverage existing infrastructure while decreasing contact center costs and increasing customer satisfaction. The flexible and adoptable desktop in combination with automation and integration capabilities enables efficient services with the best available resources at the right time to deliver an excellent customer experience (CX)

ClearOne enhances communication and collaboration for organizations worldwide, from the Fortune 500 to small and medium businesses and institutions. We design, develop, and sell conferencing, collaboration, network streaming & signage solutions through a global network of expert AV and IT practitioners who specify, install, and support our advanced hardware, software, apps, and cloud solutions.

Address
5225 Wiley Post WaySuite 500
Salt Lake City, Utah 84116
United States of America

Website
www.clearone.com

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications

Clevertouch Technologies is the only manufacturer to deliver industry-leading full-service, products and software solutions. Delivering a multi-awarding winning range of interactive collaborative meeting room panels, interactive collaboration teaching panels, digital signage, room booking, large format commercial displays, and wayfinding screens, Clevertouch Technologies offers a solution for every sector. The beauty of Clevertouch lies with our complimentary, award-winning software platform CleverLive. Trusted by thousands of professionals, CleverLive controls all of your Clevertouch products from one central place. Administrators can share attention-grabbing content, instant messages, and company-branded launch screens across your devices all within a matter of a few seconds.

Address
Shield Road, Little Brook DC1,
London, DA1 5PZ
United Kingdom

Website
www.clevertouch.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies

CommunityWFM provides a unique, modern, and simplified approach to contact center workforce management technology. After spending over a decade combining forecasting, scheduling, intraday management, adherence monitoring, mobile capabilities, and more into a single application, the CommunityWFM solution remains unmatched in its sophistication and maturity. With two product versions, Enterprise and Essentials, CommunityWFM is delivered to customers and partners with a passion for service and world-class onboarding methodologies. Leading companies spanning many different geographies and industries rely on CommunityWFM every day as the backbone of their contact center operations.

Address
3400 Waterview Parkway #101
Richardson, Texas 75080
United States of America

Website
www.communitywfm.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• CommunityWFM Enterprise

  The CommunityWFM Enterprise solution was created by industry experts with a core focus to help boost productivity and control costs. Founded in 2005 with a specific vision to make the day-to-day job of a WFM professional easier, the software has over a decade of carefully crafted and refined features.

• CommunityWFM Essentials

  The CommunityWFM Essentials solution was created for a small business to manage their contact center workforce like a large organization while still seeing results. It's modern and efficient automated workforce management software for smaller contact centers to take care of schedules and other needs without breaking the bank.

ComputerTalk is the developer of ice Contact Center. ice modernizes the call center with business application integrations, AI, and analytics across all communication channels, helping organizations deliver outstanding customer experiences. As a Microsoft Teams native contact center solution, ice allows users to handle all interactions within a single interface. Founded in 1987 and headquartered in Markham, Canada, ComputerTalk powers enterprise-class contact centers for organizations across the globe. For more information, visit us at computer-talk.com

Address
150 Commerce Valley Drive WestSuite 800
Markham, Ontario L3T 7Z3
Canada

Website
www.computer-talk.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• icePhone

  ComputerTalk is excited to announce its latest release, icePhone! This softphone can serve as the primary voice connection or as a Teams backup. This provides customers with the confidence to move their contact center to Teams. Don’t miss out on learning more about ComputerTalk’s icePhone!

At Concentrix, we help the world’s best brands deliver exceptional experiences, with even more exceptional outcomes. Our contact center solutions include communication platforms, conversational AI, traditional IVR, and mobile messaging to connect you with your customers in the channels they use most. Our team of experts will design a solution that aligns with your strategic business goals, we will build the solution to help you accelerate your time to market, and we can run your solution so you can focus on your business. Reimagine everything CX with Concentrix.

Address
201 E 4th StreetCincinnati, OH 45202
Cincinnati, Ohio 45202
United States of America

Website
www.concentrix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• Cloud Contact Center

  Cloud contact center solutions delivered by the Concentrix team for optimal and accelerated value.

• Asynchronous Messaging

  Simple, powerful, and personalized conversations in the channels your customers use most.

• Virtual Assistant

  Empowering seamless cloud enablement to deliver accelerated business outcomes and discover the art of the possible through conversational AI technology for your contact center.

• AnyPaaS

  Your customers expect the ability to choose how they interact with your brand. And we believe you also deserve the ability to choose how you run your contact center to engage with those customers. At Concentrix, we design, build, and run the technology that powers the world’s leading brands for exceptional business outcomes—and our AnyPaas solution is bringing you the flexibility you deserve.

Contact Center Compliance is the industry leader in call deliverability and TCPA reputation management. We monitor and remediate hundreds of thousands of Caller ID numbers and have protected clients from over 85 billion calls and texts over the last 20 years. Our trusted suite of cloud-based compliance and call deliverability solutions enables companies to protect their brand reputation and reach more buyers to fight through call blocking and call labelling using the latest in branded calling display technology.

Address
350 E St
Santa Rosa, California 95404
United States of America

Website
www.dnc.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Mobile/Wireless Services

Products

• Trust Call

  Proactively monitor the trust reputation of your outposted caller ID and get real time alerts to help you intelligently manage and address unwanted call label and block issues.

• Caller ID Remediation

  Eliminate caller ID mislabelling and unwanted call blocking challenges with a solution that will restore your contact rates and solve call deliverability issues.

Content Guru makes engagement easy. A global leader in cloud communications solutions, Content Guru delivers off-the-shelf and bespoke customer engagement and cloud contact center services, through its multi-award-winning storm® solution. Europe’s largest Customer Engagement and Experience solution, storm brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, which include video chat, Instant Messaging and social media, storm gives organizations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

Address
900 E Hamilton Ave, Suite 510
Campbell, California 95008
United States of America

Website
www.contentguru.com

Social Networks

Craftom's platform is the first End-to-End IT Equipment Management Platform for IT teams. With Craftom, [1] technician can manage all computer and peripheral purchasing, inventory, imaging, shipping AND retrieving of devices with remote, hybrid and onsite employees with our intuitive SaaS dashboard in a matter of minutes. Craftom reduces internal staff having to deal with hardware (10-30+ hours a week per tech) and eliminates headaches with legacy VAR's. Craftom is an authorized reseller for Apple, Lenovo, Dell and HP; let's make the onboarding, offboarding of hardware our problem - not yours.

Address
206 College Street Suite 271
Pineville, North Carolina 28134-0040
United States of America

Website
www.craftom.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices

Products

• Craftom Platform

  Craftom's platform is the first End-to-End IT Equipment Management Platform for IT teams. With Craftom, [1] technician can manage all computer and peripheral purchasing, inventory, imaging, shipping AND retrieving of devices with remote, hybrid and onsite employees with our intuitive SaaS dashboard in a matter of minutes.

We help organizations extend the life and value of their software. Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what’s most important: expanding and evolving their business.

Address
14183 Minuteman Drive - Office 200 – Tech Center 2000
Draper, Utah 84020
United States of America

Website
www.cybelesoft.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps

Products

• Thinfinity Workspace

  Enable remote access to ALL your apps, desktops, and files on any device Get the most cost-efficient and scalable remote access solution on the market. Create secure digital workspaces that users can access with just a web browser. Securely share files and folders hosted on prem. Flexible architecture enables greater agility. Manage remote and on-site customers from a single web portal.

• Thinfinity® Remote Desktop

  Deliver your Windows applications and desktops anywhere and on any device Secure access to your Windows applications and desktops. Use any device with an HTML5 browser. Access hosted, VDI and local Virtual Machine resources on the web or from mobile devices. Seamless scalability for enterprise growth.

• Thinfintiy® VirtualUI

  Deliver your proprietary Windows applications to the web Turn your legacy desktop app into a modern web enabled SaaS and extend its life and business value. Take your Windows desktop-based application to the web in minutes. No need for recoding, just add a single line of code. Keep all your existing functionalities. Integrate your application with native web resources.

• Thinfintiy® VNC

  Remote access to computers from your browser. Ideal for support agents Pure html5 client, works with all browsers, devices operating systems. The fastest streaming experience, allowing for smooth interaction with the main Windows computer. Installs on Windows 7+. Compatible with Windows Server 2008+

• Thinfinity DaaS

  Fully-managed, Zero Client Cloud Desktops Empower employees and contractors with secure access to your company’s business applications and data from any device, anywhere. Taylor-made, simple cloud desktops provisioning and streamlined management. Say goodbye to complex setups and hello to flexibility and productivity.

Founded in 1974?and based?in Monterey, California,?CyberData?Corporation is a leading OEM design and manufacturing firm?focused on providing solutions that offer a safe and informed environment through communication. We do this by designing and building emergency paging and mass notification solutions for VoIP systems that are installed in schools, manufacturing, warehouses, and more. Our Design Services team offers FREE professional consultation focused on client needs, environment, and budget, resulting in successful deployments within government, education, healthcare, and more.

Address
3 Justin Court
Monterey, California 93940
United States of America

Website
cyberdata.net

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

Products

• 011457 SIP IP66 Indoor/Outdoor Horn

  The SIP IP66 Indoor/Outdoor Horn is a PoE-powered horn that is perfect for loud areas such as warehouses, manufacturing floors and outdoor areas. Easy to set up, and powerful audio with coverage of 5000-7500 sq ft. The unique perforated front screen prevents birds and flying insects, such as wasps, from building nests inside the horn thus eliminating the need for periodic clean out.

• 011186 SIP Outdoor Intercom

  The SIP Outdoor Intercom delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for settings such as commercial/residential facilities, schools and universities, retail establishments, warehouse and manufacturing plants, SMB, parking garages, shipyards and so much more.

• 011394 SIP Speaker with Talk-Back

  New features, new look, same price! CyberData has updated the look and added the following features to their SIP and InformaCast Speaker (PN#011396): Audio health check Ambient Noise Compensation Talk-back functionality Stop by 1101 to see them!

• 011146 SIP Paging Server with Bell Scheduler

  Through a secure web interface, scheduled bells and prerecorded messages can be sent to different multicast zones as well as to legacy analog paging systems with the SIP Paging Server with Bell Scheduler. Connecting to legacy paging systems and CyberData paging endpoints has never been easier with the updated SIP Paging Server with Bell Scheduler. With newly added calendar support (customers can continue to use the existing legacy mode), the SIP Paging Server’s new features deliver a fuller suite of functions, and make the device much easier to set up.

• 011209 SIP Emergency Intercom

  The SIP Emergency Intercom delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for a multitude of indoor settings, such as commercial or residential facilities, schools and universities, retail establishments, warehouses, and manufacturing plants.

Address
900 N. Glebe Rd, Suite 200
Arlington, Virginia 22203
United States of America

Website
www.cyviz.com

DataMotion leads the industry in delivering modern and integrated secure digital experiences that redefine how organizations share information with customers and partners. Our flexible solutions seamlessly connect workflows to apps and portals to deliver a simple, consistent, and secure messaging and document exchange experience within users’ native applications. With over 20 years of experience, the DataMotion Platform focuses on establishing flexible and secure connections between enterprises’ existing systems, proven to increase employee efficiency and enable a superior customer experience. Our zero-trust approach employs ironclad security and military-grade encryption to maintain compliance and protect sensitive information.

Address
67 Park Place E. Suite 301
Morristown, New Jersey 07960
United States of America

Website
datamotion.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Security
• Systems Integration Services/Consulting/VAR

Established in 1994, D.B. Communications Inc provides quality telecommunications products and services at low market pricing. We offer in-house inventory of Avaya, Cisco, Nortel, NEC, Poly, Siemens, GN Netcom, Plantronics, Jabra, and Yealink products. Along with telecom and video conferencing hardware, we also partner with Ring Central, Vonage Buisness and 8x8 to provide your company with the best unified communications solutions in the industry. We also offer cabling, repair and refurbishing services along with SIP trunking. Our products come with in-house technical support and a minimum one year warranty. D.B. Communications also purchases trade-in, out of service, surplus, and off lease equipment.

Address
32922 Brookside Circle
Livonia, Michigan 48152
United States of America

Website
www.dbcommunicationsinc.com

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems
• Voicemail/Unified Messaging

Is the supply chain holding up critical infrastructure projects? Are your traditional procurement partners not delivering? DHD can help! DHD provides Authorized New, OEM recertified and preowned networking, server, storage, unified communications and security hardware solutions. Our hardware expertise includes Dell, Cisco / Meraki, Juniper, Arista, Palo Alto Networks, Fortinet, HPE, and Lenovo requirements. In addition, DHD’s Third Party Maintenance offering (DHD Care) is a robust, flexible solution supporting multi-OEM brands across your network. DHD is a one-stop shop addressing infrastructure needs. Come by the booth and let’s discuss your 2023 projects.

Address
506 Chapala St
Santa Barbara, California 93101
United States of America

Website
www.dhd.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Systems Integration Services/Consulting/VAR

Address
2828 N Harwood St Level 12
Dallas, Texas 75201
United States of America

Website
www.dubber.net

Address
75 Perseverance Way
Hyannis, Massachusetts 02601
United States of America

Website
www.eastwindcom.com

Address
1209 Orange Street City of Wilmington County
New Castle, Delaware 19801
United States of America

Website
element.io

First Orion is a global provider of digital call experiences for the world's leading carriers, enterprises, and mobile apps. The First Orion Call Protection Suite provides scam, fraud, and spoof protection solutions to hundreds of millions of consumers. The company's Branded Calling Suite, INFORM® and ENGAGE®, allows businesses to brand their calls with name, logo, and a reason for the call. In addition, First Orion solutions are STIR/SHAKEN ready and compliant, allowing consumers to trust their connection. First Orion powers digital call experiences for T-Mobile, Metro by T-Mobile, Boost Mobile, Sky, along with Fortune 500 brands, PrivacyStar®, and other mobile apps. Established in 2008, First Orion is headquartered in North Little Rock, Arkansas, with offices in Seattle, London, and Dubai and employs over 400 people globally. More at www.firstorion.com, @FirstOrionCorp, or the First Orion Blog.

Address
520 N Main Street
North Little Rock, Arkansas 72114
United States of America

Website
www.firstorion.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

Products

• INFORM - Branded Text Display ID

  If you’re like many businesses, you struggle to reach customers over the phone for anything from appointments to transactions to customer care. You can solve the problem of the unwanted call with INFORM® Branded Text Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer satisfaction.

• ENGAGE -Branded Graphic Display

  If you’re like many companies, your customer service, finance, and sales departments struggle to reach customers over the phone. Companies are solving the problem of unwanted calls with ENGAGE® Branded Graphic Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer satisfaction.

Address
41 Madison Ave, Ste 25
New York, New York 10010
United States of America

Website
www.invisionapp.com

Global Message Services (GMS) is a communications platform provider (CPaaS) for Enterprises and an international messaging service provider for Mobile Network Operators worldwide. For Enterprises, our communications platform (CPaaS) enables brands to unify customer communications via a single API and self-service platform, making it simple to send and receive messages orchestrated across multichannel touchpoints - including SMS, Push, Viber, WhatsApp, and RCS. As a trusted partner of mobile operators, we enable their messaging business by optimising A2P, P2P and P2A interworking while enhancing enterprise A2P messaging traffic management for revenue growth.

Address
2 Schochenmühlestrasse
Switzerland, 6340 Baar
Switzerland

Website
www.gms-worldwide.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Services
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

Products

• GMS SMS Authentication

  Verify your customers with a secure, trusted, enterprise grade SMS solution, purpose-built for global scale. Use our One-Time-Password SMS to increase your onboarding rates, prevent unauthorized activity and control your ROI.

• GMS AI-powered Chatbots

  Elevate you customer and employee experience with scalable, automated, intelligent conversations through our AI Chatbot solution. Delight your clients with always-on support, while reducing your call center costs and boosting your team productivity. Use our solution for Customer Care, Marketing and Sales, HR and Recruitment, as well as Internal Communications.

GTT is global managed network and security services designing and delivering solutions that leverage advanced cloud, networking and security technologies, complemented by a suite of professional services and support teams in local markets around the world. GTT serves thousands of companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are enabled by our top-ranked, global, Tier 1 IP backbone that spans more than 260 cities on six continents. Our customer-first culture is reinforced by our commitment to operational excellence and continuous improvement in business, environmental, social and governance practices. Learn more at www.gtt.net

Address
7900 Tysons One Place, Suite 1450
McLean, Virginia 22102
United States of America

Website
www.gtt.net

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Security
• SIP Trunking Services

Products

• Communications Systems Management, Configuration & Troubleshooting

  GTT Professional Services: Deploying enterprise networks can be complex and may require specific resources to enable the transformation. GTT Professional Services make that possible, with a product portfolio that includes Program Management, Project Management, Technical Management, Service Management, and Incident Management. GTT’s Professional Services support all phases of the customer’s engagement with GTT – from Plan to Build to In Life.

• Security - Secure Connect/SASE

  Secure Access Service Edge (SASE) is the convergence of managed SD-WAN and cloud-based Security. GTT Secure Connect - the GTT SASE solution - provides businesses with an integration of wide area networking and cloud-based security from a single managed service provider, delivered over a world class, global IP backbone. GTT Secure Connect consolidates multiple security point solutions including Firewall as a Service (FWaaS), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB) and Zero Trust Network Access (ZTNA) into a homogenous service offering reducing network and security complexity. improve scalability, address security gaps and improve all your users’ experience while supporting your key digital transformation initiatives

• SIP Trunking

  GTT SIP Trunking provides high call quality and reliable voice services across the globe. As enterprises deploy their digital transformation initiatives, voice, typically their most important application needs to be cared for as IT teams support a ‘work from anywhere’ culture. Leverage our global, fully redundant and robust SIP based network to provide PSTN access to users via pre-established connections to leading cloud phone system providers.

• Managed SD-WAN

  A smarter network, GTT Managed SD-WAN provides the agility, flexibility and scalability to accommodate rapid growth in enterprise traffic, the proliferation of cloud-based applications and a distributed workforce. Leverage enhanced global connectivity, optimized network availability and performance, and secure, end-to-end access to the applications that drive productivity for your business. GTT Managed SD-WAN steers your application traffic over the most appropriate available WAN link in real time, enabling you to optimize network performance for mission-critical and latency-sensitive applications, such as voice and video, while simultaneously making effective use of lower-quality links for less-sensitive applications. Proven managed services expertise Our experts will design, implement, install, and optimize the service. Take advantage of 24/7 continuous, proactive, end-to-end monitoring by our global NOCs and SOCs.

Huddly is a technology company that creates tools for team collaboration. Based in Oslo, Norway, we combine expertise across the fields of design, hardware, software, and artificial intelligence. Our smart cameras are designed to make it easier and better for people to communicate with each other. Huddly's solutions with industry-leading partners enable high-quality video experiences on all major collaboration platforms. Contact us at americas@huddly.com and let's talk about smart cameras.

Address
Haakon VIIs gate 5
Oslo, 0161
Norway

Website
www.huddly.com

Social Networks

Products/Services Offered

• AI/Analytics
• A/V Meeting Room Technologies

Address
113 Seaboard Lane, Suite C250
Franklin, Tennessee 37067
United States of America

Website
www.iaug.org

Leading company in the UC market since 2010, Imagicle develops and provides a unique Suite of UC and Contact Center apps empowered with AI and Conversational omnichannel solutions. Available from the Cloud and in mixed environments, it grants the flexibility, security, and innovation needed in the new hybrid and more digital world.

Address
66 Flagler St, Suite 1002
Miami, Florida 33130
United States of America

Website
www.imagicle.com

Social Networks

Products/Services Offered

• AI/Analytics
• Unified Communications

Products

• Attendant Console

  A complete, easy-to-use operator console including Advanced Queueing and Auto Attendant services to make operator's daily job faster and easier.

• Conversational AI

  Automates conversations through natural interactions and integrates chat and voice channels with virtual&human agents.

• Call Recording

  Records call in a compliant way, with must-have add-ons: Screen Recording, and Voice Analytics for sentiment analysis and transcription.

• Digital Fax

  Sends and receives faxes directly via email, accessing the archive with a click and allowing secure transmission.

• Call Analytics

  +50 reports for analyzing telephone traffic, allocate costs, and device adoption to make data-driven decisions.

ISI helps enterprises turn raw unified communications call data into more accessible, usable, and valuable information. Thousands of customers with Cisco, Webex Calling, Microsoft Teams, Avaya, and other leading on-prem or cloud-based UC platforms improve calling activity visibility with Infortel Select, ISI’s powerful CDR reporting and analytics solution. From improved employee productivity and caller experience to more accurate cost allocation and quicker call compliance request resolution, Infortel Select is the powerfully smart and easy-to-use additive solution for your unified communications.

Address
230 W. Monroe, Suite 1850
Chicago, Illinois 60602
United States of America

Website
www.isi-info.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

IT-Decision Telecom LLC (Decision Telecom) is Licensed MVNO, Global A2P Messaging Provider and Voice Carrier. Decision Telecom's Omnichannel Communication Platform allows to send Business Messages Globally. All communication channels in one place: SMS, Viber Business, WhatsApp Business, RCS, Verifications, HLR, Voice and chat inbox, available via web-interface and programmable with API. Easily interact with your customers from your official Brand Name using popular communication channels and reach every mobile phone on the planet with a single click. Enjoy using our services and free unlimited 24/7/365 support.

Address
Atlanta
Atlanta, Georgia 30041
United States of America

Website
www.it-decision.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Omnichannel Messaging for Business and Developers.

  Omnichannel Messaging Platform for Business and Developers allows to send Business Messages Globally.

• Global A2P Messaging Provider

  IT-Decision Telecom LLC (Decision Telecom) is Licensed MVNO, Global A2P Messaging Provider, interconnected with more than 300 MNOs and carriers/hubs, to provide high level Global A2P Messaging services across the globe.

• Global Voice Carrier

  VoIP for Business – Worldwide Voice Calls! Use IT-Decision Telecom’s VoIP services and offer high-quality calls through IP protocol to your customers, regardless of their location. We provide Global VoIP gateway, SIP Trunks for Call Centers with 24/7/365 support.

Jugo is the global leader in immersive virtual events. Founded in 2022 and headquartered in Bristol, England, with U.S. offices in New York City, Jugo is an experiential platform for reimagining how people connect, collaborate, and create in the digital world. Jugo enables the future of virtual work and hybrid events, providing the only platform that achieves true two-way engagement by placing people physically in a virtual world, without the need for virtual reality (VR) or augmented reality (AR) headsets. End users receive a rich and immersive virtual experience, while meeting organizers enjoy greater audience engagement and message retention. For more information, follow Jugo on Twitter, LinkedIn or YouTube.

Address
Queen Square House 18¬21 Queen Square Bristol BS1 4NH
Bristol, BS1 4NH
United Kingdom

Website
www.jugo.io

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications

Kandao Technology is a ShenZhen based VR research and technology manufacturer that is focused on creating next-generation imaging solutions to enrich human life. Driven by the development of both hardware and software, we are focused on creating 360 and 3D cameras for hybrid meetings, virtual production, and consumer action. Founded in 2016, it is the first Chinese company honored by the CES Best of Innovation award in the digital imaging category, and the first company to have its 12K 3D VR camera used to live-stream in 8K VR.

Address
2nd Floor, Block 7 of Sino-Steel buildingNo.9 Kewen Road, Nanshan District
Shenzhen, Guangdong 518053
China

Website
www.kandaovr.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Video: Room Systems

Products

• Kandao Meeting Ultra

  Meeting Ultra features two tiltable touchscreen displays attached to the base conferencing device. Just like previous models, there are two lenses for two lenses for panoramic video capture, omnidirectional mics that pick up audio up to 18 feet, and HiFi speakers What differentiates us from our competitors is our built-in Android operating system, so that the device can plug right into any monitor and functions as a stand-alone video conferencing terminal. Smart-tracking AI algorithm allows the device to merge audio and video inputs to always focus on active speakers in any meeting.

Address
Waterford
Waterford, Carlow 38271
Ireland

Website
www.klearcom.com

Krisp maximizes the productivity and impact of every conversation by eliminating noise distractions, increasing the fidelity of voice communication, and synthesizing the most relevant details and analytics from every voice interaction. Krisp works with any software or hardware configuration and it’s 100% private and secure. The proof is in the pudding -- Krisp users experience an 8% increase in CSAT, 78% drop in noise complaints, and 10% reductions in AHT.

Address
2150 Shattuck Avenue
Berkeley, California 94704
United States of America

Website
krisp.ai

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Products

• Krisp AI Meeting Assistant

  Krisp AI Meeting Assistant is a privacy-first, on-device transcription app that transcribes voice conversations in real-time across any application and summarizes main points, action items, or meeting notes for sharing and collaboration.

Kurmi Software provides smarter UC management and provisioning automation solutions to Enterprises and MSPs worldwide. Our Kurmi Provisioning Suite simplifies user provisioning, migration, and day-to-day administration to deliver strong operations and cost savings.

Address
60 Broad St, Suite 3502
New York, New York 10004
United States of America

Website
www.kurmi-software.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Kurmi Provisioning Suite for Enterprises

  A powerful solution to manage Unified Communications, Collaboration and Contact Center solutions through a single-pane-of glass, creating a seamless admin experience.

• Kurmi as a Service

  Our hosted solution pairs the best-of-breed UC management of Kurmi Provisioning Suite with the always-on, maintenance-free convenience and added security of the cloud.

• Kurmi Provisioning Suite for MSPs

  Kurmi Provisioning Suite is a powerful solution to manage Unified Communications, Collaboration and Contact Center solutions through a single-pane-of glass, creating a seamless admin experience. This edition is designed for the needs of MSPs and Service Providers, adding powerful multi-tenant capabilities to handle many end customer instances all from one unified interface.

Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer service agent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses. Led by a team of experienced contact center veterans, Laivly works with the world’s most influential brands to improve customer experience by focusing on the agent experience.

Address
240 Kennedy Street
Winnipeg, Manitoba R3C 1T1
Canada

Website
www.laivly.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Laivly's Attended AI Platform for Contact Centers

  Laivly's powerful attended AI and attended automation sit on the desktop and seamlessly layer with any existing tech stack, no API required. Agents can focus on providing the very best empathetic customer experience while Laivly performs low-value tasks at light speed, guides agents to appropriate action, enforces policies, facilitates escalations, and gathers invaluable insights and performance metrics.

Address
1120 Division Hwy
Ephrata, Pennsylvania 17522
United States of America

Website
landiscomputer.com

Legrand | AV brands create amazing AV experiences through innovative solutions and exceptional service. As industry leaders and partners, our brands unite to form a union that is greater than the sum of its parts to provide a comprehensive offering that connects people through technology in education, corporate, house of worship, government and more. We are committed to a culture of sustainability both globally and locally. Thank you for stopping by. C2G | Chief | Da-Lite | Luxul | Middle Atlantic Products | Vaddio

Address
6436 City West Parkway
Eden Prairie, Minnesota 55344
United States of America

Website
www.legrandav.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems

Lightyear is the only platform that automates the procurement and management of your enterprise telecom services while leveraging proprietary data to enable better, faster strategic decision making. Combining workflow automation with the curation of the optimal internet, WAN, voice, and colocation solutions specific to your business needs, organizations can spend exponentially less time on telecom procurement and vendor management while reducing telecom service costs significantly. Lightyear digitally consolidates all your carrier agreements, providing a holistic dashboard view into your telecom “system of record,” while automating ticketing, renewals, and inventory management. And with more than 1,200 carrier integrations worldwide and the most powerful dataset in business telecom, Lightyear combines network and pricing intelligence to help you continuously optimize vendor and solution selection.

Address
90 State St. Suite 700
Albany, New York 12207
United States of America

Website
lightyear.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Telecom Procurement
• Network Inventory Managment
• Billing Consolidation

Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Customer Engagement Platform empowers businesses to deliver trusted customer experiences through voice, video, and other digital engagement channels. Our customers’ trust in LinkLive is built on our team’s exceptional expertise, decades of customer-tested security, and modern AI to ensure positive outcomes.

Address
535 Mission St., 14th Floor
San Francisco, California 94105
United States of America

Website
linklive.ai

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Martello is a technology company that provides digital experience monitoring (DEM) solutions to optimize the modern workplace. The company’s products provide actionable insight on the performance and user experience of cloud business applications, while giving IT teams and service providers control and visibility of their entire IT infrastructure. Martello’s software products include Vantage DX, which provides Microsoft 365 and Microsoft Teams end user experience monitoring and optimization. Martello is a public company headquartered in Ottawa, Canada with employees in Europe, North America and the Asia Pacific region.

Address
390 March Road, Suite 110
Kanata, Ontario K2K 0G7
Canada

Website
martellotech.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

MAXHUB, a brand of CVTE Group, is an innovative solution provider of LCD?products. MAXHUB focuses on developing cutting-edge interaction technologies and designing smart applications that are optimized for use in education, house of worship,?hospitality, conferencing, digital signage, and enterprise businesses. MAXHUB display technology can be found in leading venues the world over.

Address
21076 Bake Pkwy suite 106
Lake Forest, California 92630
United States of America

Website
www.maxhub-usa.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Desktop
• Video: Room Systems

Products

• 105" Non-Touch Panel

  MAXHUB’s ultra-wide 105” display panel allows users to deliver a rich video conferencing experience, engage participants, showcase more content, and address the challenges facing hybrid workforces. Create an engaging experience perfect for utilizing an extended display with integrated whiteboarding, smart sensors, and curated applications. Use the additional screen real estate to serve up new video layouts, increase engagement, and utilize applications specifically geared toward 21:9 screen ratio.

• V6 ViewPro Interactive Flat Panel

  The MAXHUB V6 ViewPro takes video collaboration to the next level with 20 points of touch and a removable 10th Generation Intel® CPU. Designed for enterprise businesses, the V6 ViewPro offers built-in dual cameras with a 48 MP fixed lens camera and an 8 MP camera with 3X optical zoom capability for crystal-clear video. The ViewPro offers a premium audio experience with 8 built-in far-field beam-forming microphone arrays with a voice pickup range of 39. https://maxhub-usa.com/v6-viewpro/

• V6 Classic Series

  The MAXHUB V6 Classic IFP is an enterprise-grade, collaboration solution with an integrated camera, 8 built-in far-field beam-forming microphones arrays, 20 points of touch, and a removable CPU. Featuring a 4K UHD display and a voice pickup range of 26 feet, the MAXHUB V6 Classic delivers crystal clear audio and smooth sound for all meeting participants. All functionality is managed by an I-5 Intel® CPU for powerful performance—resulting in a fluid experience. https://maxhub-usa.com/v6-classic/

• S07 All-in-one Videobar

  MAXHUB UC S07 is an all-in-one, enterprise-grade video collaboration bar with a camera designed for huddle and small collaboration rooms. The S07 features a 4K camera with a 120° ultra-wide-angle FOV perfect for efficient and effective collaboration. The studio-grade speaker with noise cancellation and wide-range microphone ensures an exceptional audio experience. Elevate your meetings with intelligent features such as audio framing, speaker tracking, and PoE. https://www.maxhub.com/us/ucs07

• M40 360-Degree All-In-One Camera

  Designed for huddle to small-sized meeting spaces, the UC M40 tracks every face and follows every word when placed in the center of the table—making this a highly functional meeting tool small enough to carry in one hand. The combines four 4K cameras with intelligent speaker tracking for a true 360-degree immersive meeting experience. With two operating modes—Standalone and Professional— users can easily select a collaboration scenario with a tap. The UC M40’s collaboration technology is compatible with all popular video conferencing applications, including Microsoft Teams, Cisco Webex, Zoom, and Skype—making setup quick and easy. https://maxhub-usa.com/uc-m40/

Visit booth 2041 to learn how Metropolis empowers users with communications insights as a service to track, monitor and identify performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details and Live Agent Dashboards in a single pane of glass.

Address
2455 E. Sunrise Blvd
Fort Lauderdale, Florida 33304
United States of America

Website
www.metropolis.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• SIP Trunking Services
• Unified Communications

Products

• Expo XT UC and UCaaS Analytics

  ExpoXT empowers users with communications insights as a service to track, monitor and measure performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details in a single pane of glass

• QLive for Informal Contact Centers

  QLive is a live queue and agent activity monitoring solution that integrates with, or without, a contact center to enable businesses to track KPI's, manage agent activity, and gain live, cradle-to-grave call information for their call center team

• ProfitWatch Call Accounting

  rofitWatch Call Accounting for Hospitality provides customized bill back and seamless PBX and PMS interface for hotels, resorts, spas, casinos, and cruise lines.

• OfficeWatch XT2 and OfficeWatch SL

  OfficeWatch XT2 and SL provide businesses with advanced customization models, dynamic reporting features, and by-site alarming for insight into any business.

MiaRecs leverages a native speech engine and state-of-the-art voice AI to help contact centers maximize efficiency and enhance the relationship between company and customer. MiaRec’s Conversation Intelligence platform offers a powerful combination of easy management and reliability with the rich functionality of a unified Automated Quality Management (AQM) and Speech Analytics solution. MiaRec Conversation Intelligence features call recording, speech analytics, sentiment analysis, auto QA, and more to leverage data from every customer interaction. Contact centers use MiaRec to mitigate compliance and security risk, drive transformation across the organization through insight, improve customer and agent retention, and improve business results.

Address
1999 South Bascom Avenue
Campbell, California 95008
United States of America

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Mida Solutions is an Italian ISV that provides worldwide Unified Communications for private enterprises and public entities since 2004. Mida has developed a complete suite of advanced solutions for multi-channel communications management. Mida has solid partnerships with large players in this field (system integrators, service providers, vendors) and more than 300 customers around the globe.

Address
Via San Crispino, 46
Padova, Padua 35129
Italy

Website
www.midasolutions.com

Social Networks

Products/Services Offered

• Unified Communications

Products

• C3 - Cloud Contact Center for Microsoft Teams and Zoom

  One single turnkey platform to manage all your communications directly in the Cloud. The solution is officially certified by Microsoft.

• Attendent Console Pro for Microsoft Teams and Zoom

  Efficiently manage all your incoming calls from any location

• Compliance Recorder for Microsoft Teams and Zoom

  Compliance recording the way you need it to be: reliable, complete, easy. The solution is officially certified by Microsoft.

Mondago provide computer telephony integration solutions for a wide range of hosted and premise-based communication platforms. These solutions provide the opportunity for partners to cost effectively integrate a telephone system with an end customer’s business processes, significantly increasing the value of the overall solution. Mondago also provide API's, enabling partners to embed Mondago’s CRM integrations into their own desktop products.

Address
8147 E Evans Rd Suite 6
Scottsdale, Arizona 85260
United States of America

Website
www.mondago.com

Founded in 1984 in Brussels, the heart of Europe, we combine a dynamic company, a profound knowledge of leading edge technologies with long-term experience in the unified communication. We develop software solutions that simplify the use of Unified Communications services. Thanks to a high-quality software products for a specific market niche, we successfully employ an indirect sales strategy that allows system integrators to pick Evercom as a one-stop shop for 3rd party add-ons for their clients. The growing lists of our active business partners as well as of system engineers able to deploy and support our applications ensure us that this is the right approach.

Address
rue de la Fusée 64
Bruxelles, 1130
Belgium

Website
www.moyobi.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• MOYOBI

  MoYoBi - Mind Your Business Intelligence, a Cloud Suite solutiion for Microsoft Teams, Webex, Avaya, and Zoom to efficiently analyze, monitor, and manage your Unified Communications Platform. MoYoBi performs Call Analytics, Call Queue Monitoring, and Call Queue Management providing detail statistics and information about the calll queues and users/agents.

For three decades, Mutare has been empowering organizations to re-imagine a better way to connect. Today, through our transformative voice security, digital voice and text messaging solutions, we make communications with colleagues, customers and prospects simple, secure and effective. And that means more time and less stress for your employees, a more positive experience for your customers, and improved bottom line results for your organization.

Address
2325 Hicks Road
Rolling Meadows, Illinois 60008
United States of America

Website
www.mutare.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Voicemail/Unified Messaging

MXL is a leading manufacturer of professional communications hardware for meeting rooms, web conferencing, and huddle rooms. MXL’s award winning AC-Series USB microphones are renown for providing crystal-clear speech intelligibility and user-focused design. For more information, visit www.mxlmics.com. MXL Microphones is a division of Marshall Electronics, Inc., headquartered in Torrance, California. For more information, visit www.marshall-usa.com.

Address
20608 Madrona Ave
Torrance, California 90503
United States of America

Website
mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Nectar delivers market-leading software solutions that empower organizations to dramatically improve management, visibility, and service delivery across enterprise VoIP, SIP and MPLS networks and across integrated voice, video, collaboration and contact center solutions. Nectar collects and correlates your organization’s most important customer, agent and user experience data and presents you the actionable insights and information you need within a single pane of glass. The best-in-class, vendor agnostic solutions support the industry’s most strategic and popular platforms from Avaya, Amazon, Cisco, Five9, Genesys, Microsoft, Zoom and more. Nectar currently supports millions of enterprise endpoints across thousands of organizations around the world.

Address
366 N Broadway #201
Jericho, New York 11735
United States of America

Website
www.nectarcorp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

net2phone is a leading global communications provider offering innovative and affordable cloud based services to businesses worldwide. With an embedded Voice over IP experience at the core, 30+ years of on-going innovation, and an ever expanding global presence, net2phone is one of the fastest growing providers in the industry. net2phone’s compelling UCaaS solution combines voice, video, chat, and messaging under one platform, includes advanced features and integrations, and unlimited calling to over forty countries. net2phone’s contact center solution streamlines all interactions to provide an enhanced customer experience and meet customers in the digital channel of their choice.

Address
520 Broad St
Newark, New Jersey 07102
United States of America

Website
www.net2phone.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

NexGen Technologies is the parent company for NexGen Virtual and NexGen Contact Solutions. We set the standard in digital communication from the Enterprise, BPO to the SMB markets. We redefine how the world approaches hybrid work environments and outsourcing by merging exceptional customer experience with a unique encrypted virtual business management platform. Our technology creates a seamless virtual workplace for both employees and management by bring back the familiarity of a brick-and-mortar environment that gives a sense of PLACE and PRESENCE. The real-time availability and communication features help foster a healthy company culture and community. Work smarter with us!

Address
1475 South Federal Highway
Boyton Beach, Florida 33435
United States of America

Website
www.nexgenvirtualoffice.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Security
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

NIX is a global software engineering company with more than 3000 professionals and comprehensive expertise across multiple business and technological verticals. Since 1994, we have empowered tech companies, SaaS providers, and multinational enterprises with top-line solutions, extending their capabilities and contributing to paving their way to industry leadership. NIX is trusted by world-renowned companies such as intelligent information provider Thomson Reuters, educational tech giant Cengage, and computer hardware manufacturer Alienware corporation. Through our technology solutions clients enhance their businesses and achieve new heights.

Address
360 Central Ave., Suite 1120
St. Petersburg, Florida 33701
United States of America

Website
nix-united.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security

Products

• AI, Machine Learning and Data Science

  We can empower your business with custom AI and machine learning solutions that will automate routine tasks, highlight critical insights, and instantly produce smart decisions, increasing overall business efficiency. From developing AI solutions from scratch that simply work and scale to seamlessly increasing your development capabilities and bringing profound knowledge and technical know-how. Robust artificial intelligence solutions can reinforce your core workflows, unlock the potential of generated data, and improve retention and lifetime value (LTV).

• Mobile Application Development

  We deliver both native and cross-platform development for more than ten years, empowering our clients with on-demand comprehensive solutions. Our experience extends to AR/VR application development, integrating wearable gadgets and legacy system modernization to better meet market and business needs. We always dive deep into the client's current business needs and use an end-to-end approach—from business analysis to maintenance and ongoing support. Holistic mobile app development helps discover new acquisition and revenue channels, reveal customers' behavior insights, address market challenges, and stand out from the competition.

• Collaboration Platforms Development

  We build complex collaborative systems of any scale that are reliable, secure, and able to meet enterprise's requirements and ever-evolving business needs. Enterprise collaboration platforms bring the best communication tools together to boost the effectiveness of several channels, adding profitability and dramatically impacting how the highest functioning organizations operate.

• Security

  We provide end-to-end software development services, where engineers begin implementing security measures from the development life cycle. Furthermore, we can solve cybersecurity challenges for existing products, from security assessment or penetration testing your product to policies assessment or hardening your system. Depending on the business industry and future use cases, we define risks, standards, and policies distinctive to specific business domains and countries—both standard cybersecurity rules and practices and specified policies such as HIPAA, GDPR CCPA, and FDA.

• Cloud-based DevOps

  We use DevOps time-tested practices, cloud capabilities, and innovative tools to build, incorporate and manage a cost-effective cloud infrastructure along with continuous integration and workflow automation. Robust cloud-based DevOps software shortens the time-to-market for new product features and increases your IT infrastructure's reliability and performance.

NobelBiz is a world-class provider of contact center technology with more than 20 years of experience delivering complete solutions for contact centers across the globe, irrespective of size, industry, or activity. The NobelBiz Voice Carrier Network is the only network built from the ground up to serve contact centers, offering the most versatile selection of smart tools to increase contact rates, mitigate impacts of call labeling and blocking, and provide all-round compliance. The NobelBiz OMNI+ contact center software has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation to simple cross-channel campaign setup and remote work.

Address
1507 Carey Avenue, Suite 4
Cheyenne, Wyoming 82001
United States of America

Website
nobelbiz.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)
• Voicemail/Unified Messaging
• WebRTC

Number Sentry’s outbound call solutions Get Better Answers for your contact center - starting with our Number Guard service. Number Guard “stands guard” over your outbound calling numbers and identifies exactly which carriers and apps are spam tagging - or even blocking your calls. We automatically register and appeal any labeling and blocking issues on your calling numbers. Then, our Number Shield service provides clean, branded DID Phone numbers for use in your existing dialer. Number Sentry’s outbound calling solutions help eliminate call blocking and call labeling on your outbound calls, while enhancing your brand’s exposure in the voice channel.

Address
3470 McClure Bridge Rd., Ste. 2231
Duluth, Georgia 30096
United States of America

Website
www.numbersentry.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Number Guard

  Number Guard service “stands guard” over your outbound calling numbers to resolve spam tagging and call blocking issues on your outbound calling numbers. We improve your outbound call contact rates!

• Number Shield

  Number Shield provides clean, branded DID Phone numbers for use in your existing dialer. Number Sentry’s outbound call solutions Get Better Answers for your contact center.

Numeracle's Entity Identity Management™ (EIM) platform puts brands and brand managers in direct control of identity as applied to outbound communications. Establish Verified Identity™, manage branded communications delivery, call reputation, blocking and labeling prevention and remediation, visibility into call display, and more, to ensure brand identity is presented as intended, with transparency and consistency. Numeracle’s EIM is trusted by over 450 enterprises and service/platform providers. KYC-based identity vetting and verification is the cornerstone of the platform; developed in support of evolving federal regulations and telecom standards. Visit www.numeracle.com.

Address
7918 Jones Branch Dr. Fl 4
McLean, Virginia 22102
United States of America

Website
www.numeracle.com

Social Networks

Address
33 1/2 Union Square
Somerville, Massachusetts 02143
United States of America

Website
www.owllabs.com

PCI Pal’s patented technology secures payments across any communication channel. This suite of solutions offers customers payment methods via multiple channels to suit their needs in one seamless journey. Agents and networks are de-scoped from the requirements of PCI DSS while supporting the customer in real-time, resulting in an excellent customer experience. Cloud-native architecture protects merchants from data leak threats and compensating controls such as pause-and-resume. PCI Pal Agent Assist utilizes DTMF masking technology as well as speech recognition to provide a secure way of handling payments so that the integrity of the call is maintained.

Address
615 S College St
Charlotte, North Carolina 28202
United States of America

Website
www.pcipal.com/en

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Security

Products

• PCI Pal Agent Assist

  Agents use PCI Pal's Agent Assist solution on live calls to capture card information securely, maintaining conversation with the customer at all times. PCI Pal Agent Assist utilizes DTMF (Dual Tone Multi Frequency) masking technology as well as Speech Recognition to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS).

• PCI Pal Digital Payments

  PCI Pal Digital Payments makes secure omnichannel payments possible for contact centers. Merchants can take payments seamlessly with full visibility across multiple engagement channels, with flexible digital payment options to suit any customer. The agent can follow any customer payment journey in real time, Ensuring no drop off, and assisting the customer if needed, resulting in a great customer and agent experience.

• PCI Pal IVR

  PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital Payments solutions, so can be integrated to take payments securely from customers through any channel.

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

Address
12 East 49th Street, 11th Floor
New York, New York 10017
United States of America

Website
poly.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

For over 15 years, QuestBlue is a leading provider of customized cloud communications. From wholesale Telecom voice solutions and messaging to UCaaS PBX and virtual faxing. QuestBlue’s platform enables their clients to build Communications Infrastructure while supplying a wide variety of high-performing solutions. QuestBlue provides customers with the tools and support to meet their needs and grow their businesses along with a high-quality, in-house, top-rated support team of experts that deliver best-in-class service. As a global carrier service provider for voice calls and SMS, QuestBlue’s purpose-built network offers crystal-clear quality to connect worldwide. We make sure the QuestBlue experience from implementation to overall portal control is equal parts enjoyable, clear, and intuitive. Thousands of businesses rely on QuestBlue for their telecommunication needs as we deliver unbeatable quality, top-rated support, unmatched reliability at flexible prices.

Address
1947 Evans Road
Cary, North Carolina 27513
United States of America

Website
questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services

Quobis is a European company, specialized in real-time communications for large companies and telecommunications service providers. We are pioneers in the use of WebRTC in companies and telecommunications. We are technology providers, integrators and we provide highly specialized support on SIP and WebRTC architectures.

Address
POL A GRANXA rua D1Casa de Pedra
oPorrino, 36400
Spain

Website
www.quobis.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC

Products

• Quobis Collaborator for First-line workers

  Full-featured UCaaS specially designed to meet the needs of frontline workers in different industries (healthcare, retail...).

• Quobis Communications Platform

  Quobis' WebRTC technology-based platform brings cutting-edge WebRTC capabilities to legacy or new communications networks. Our carrier-class technology is part of the core networks of major service providers, helping companies across industries deliver communications solutions for employee collaboration and customer relationships. Quobis WebRTC is designed with SIP/WebRTC interoperability as a priority. This is a great warranty to keep using existing network assets while evolve communications capabilities.

• Communications Security

  Quobis has been working with leading manufacturers for almost 20 years to keep communications secure and help companies fully comply with the most demanding regulations (banking, health, governments...). Communications are essential to maintain customer trust in their relationships with organizations, and security is essential to not lose their trust and ultimately avoid significant economic losses.

About Radisys Radisys, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Radisys’ innovative disaggregated and virtualized enabling technology solutions leverage open reference architectures and standards, combined with open software and hardware to power business transformation for the telecom industry, while its world-class services organization delivers systems integration expertise necessary to solve communications and content providers’ complex deployment challenges. For more information, visit www.Radisys.com.

Address
8900 NE Walker Rd Suite 130
Hillsboro, Oregon 97006
United States of America

Website
www.radisys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Mobile/Wireless Platform/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Engaged Digital Platform

Address
155 North Lake Drive
Passadena, California 91101
United States of America

Website
www.redskye911.com

Address
10115 E Bell Road, Suite 107-517
Scottsdale, Arizona 85260
United States of America

Website
bekabusinessmedia.com

Address
110 N. Wacker Drive, Suite 2500
Chicago, Illinois 60606
United States of America

Website
scb-global.com/home

ScienceLogic is a leader in ITOM & AIOps, providing modern IT operations with actionable insights to predict & resolve problems faster in a digital, ephemeral world.

Address
11955 Democracy Drive, 13th Floor
Reston, Virginia 20190
United States of America

Website
sciencelogic.com

Social Networks

Address
230 Washington Ave, Suite 101
Albany, New York 12302
United States of America

Website
www.sctcconsultants.org

At Sennheiser, we aim to shape the future of audio by creating unique sound experiences for our customers. With over 77 years of experience, we are the first choice for advanced audio technology that makes collaboration and learning easier.

Address
1 Commercial Dr
Old Lyme, Connecticut 06371
United States of America

Website
www.sennheiser.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Room Systems

Our mission is simple - to empower you to build whatever you can imagine utilizing software-defined telecom capabilities. Whether it’s a product, service, application, or enterprise communication tool, we want you to focus on your idea instead of worrying about developing, scaling, maintaining, or overpaying for complex communications technology and services. Over the past 15 years, our team has developed the number one open-source communications platform in the world, FreeSWITCH. No one knows more about software-defined telecom than we do. No one is more committed to the success of our customers and community. Let’s change the way the world communicates.

Address
228 Hamilton Avenue Floor 3
Palo Alto, California 94301
United States of America

Website
signalwire.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• WebRTC

Address
1 North Wacker Drive
Ste 2500
Chicago, Illinois 60606
United States of America

Singlewire Software is the developer of InformaCast and Visitor Aware, two solutions that enable organizations to detect threats, notify everyone and manage incidents. More than 5,000 organizations in over 80 countries use these tools to enhance safety and communication so they can protect their most important asset: their people. From screening visitors, to sending alerts and handling critical events, Singlewire Software offers solutions for every safety challenge.

Address
1002 Deming Way
Madison, Wisconsin 53717
United States of America

Website
www.singlewire.com

Products/Services Offered

• Internet of Things (IoT)
• Unified Communications

Products

• InformaCast

  InformaCast is an emergency notification and incident management platform. It is one of the only notification systems that offers the ability to reach all of an organization’s on-site and mobile devices with critical messages in a variety of ways. Live and recorded audio, SMS text, email, visual alerts and more can be sent to mobile devices, desk phones, speakers, overhead paging systems, desktop computers, digital signage and more. Messages can be built to provide clear instructions and groups can be defined so the right people receive the right messages. Messages can include to links to join virtual collaboration spaces like Webex, Microsoft Teams and Zoom so key stakeholders can quickly gather, assess a situation and deploy a response. InformaCast Fusion also offers one of the widest arrays of triggering options so mass notifications can be sent the instant something goes wrong. Panic buttons available as hardware devices, virtually programmed on phones and computers, and mobile apps offer one-touch solutions for sending out alerts. Monitored RSS and CAP feeds can be configured to automatically trigger alerts when certain criteria are met, and IoT devices with contact closures can be integrated so when the contact closure is tripped messages are activated. This helps organizations leverage every channel available, so notifications get sent out quickly and the widest possible audience receives the message. Using messages that include text, audio, and visual cues also help make messages intrusive so no matter where someone is or what they are doing they see or hear the message, stop what they are doing, and take action to stay safe. These alerting features form the core of InformaCast, which also includes incident management capabilities that do more than just send out messages. While alerting people is important, it’s only one part of a safety plan. InformaCast incident management helps make safety plans actionable by moving them out of binders and into the cloud so they can be accessed and utilized from anywhere. In addition to all the alerts an organization would need, they can also upload and access resources like safety checklists, floor plans, and links to security camera feeds. Resources can also be uploaded in real-time to show things like pictures of intruders and provide additional context around an event. InformaCast also offers robust reporting features so organizations can analyze how effective their notifications were in reaching people and devices once an incident has been resolved. Identifying issues can help organizations build more effective response plans so they can continue to enhance safety.

• Visitor Aware

  Visitor Aware is a visitor and student management tool from Singlewire Software. Visitor Aware provides schools and other organizations the tools to screen visitors so they can identify threats before unwanted guests gain access to sensitive areas. Visitors have their IDs scanned when they enter a building. That information is used in conjunction with encrypted facial recognition to screen visitors against national sex offender and government watchlists and active legal injunctions. Potential issues are flagged to prevent guests from further entering a building, and approved guests are given a printed pass so they can proceed. Visitor Aware also offers tools for volunteer management, tardiness tracking, secure student release and pick-up, rostering and reunification, and setting up a tip line for potential threats.

We've been innovating and advancing technology focused on the connections that matter since we invented the original SMART Board in 1987. We're proud that our interactive displays and software are trusted by teachers, students and business leaders all around the world. We offer the best interaction and collaboration. Ask us how.

Address
3636 Research Road NW
Calgary, Alberta T2L 1Y1
Canada

Website
www.smarttech.com/en/business

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Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Products

• QX Pro series

  Your unmatched technology solution designed for the dynamic needs of the modern workplace. The SMART Board® QX Pro series is everything you need to deliver a seamless interactive and collaborative meeting experience.

• MX Pro series

  The display that lets high-performance teams interact and collaborate from any location, anytime. The SMART Board® MX Pro series has all the interactive tools teams need to collaborate, co-create and drive decisions faster.

• SMART Board GX

  Connect and engage teams affordably without sacrificing the SMART difference. SMART GX series delivers reliable interactivity and powerful collaboration tools at an affordable price. An embedded Android system and the simplicity of SMART ink lets you instantly engage teams in ways you’ve only imagined.

Soaring Eagle Data Solutions has over 25 years of experience heling CTOs, CIOs, and other technology leaders Monitor, Govern, Optimize, Secure, and Visualize their Data. Our job is to Augment your team and REMOVE the burden of data Maintenance, Security, and Performance so your in house staff can focus on growing your company.

Address
1422 Apollo Beach Blvd.
Apollo, Florida 33572
United States of America

Website
www.sedatasolutions.io

Social Networks

Products/Services Offered

• AI/Analytics
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

Products

• Database Administration As a Service

  On shore DBAs maximize server uptime, response time, and security so your in house teams can focus on customers and growth projects.

• Security as a Service

  On shore data experts secure your company with Security Reviews, Training, Software/Monitoring solutions.

• Power bi/Data Analytics

  Use your Data to inform business decisions by visualizing it, identifying trends, outliers, and creating easy to use dashboards using Power Bi.

• Cloud/Data Migrations

  Moving your data where it needs to be, on prem or cloud.

Solgari's is a proven all-channel customer engagement and CCaaS solution now available as a native application in Microsoft Teams. Solgari is uniquely positioned as a Global ISV delivering on the opportunity of Microsoft's Digital Contact Center Platform by enhancing and extending customers' Microsoft Teams investment with exceptional business communication and customer service capability. Solgari is configured within your Microsoft Azure Cloud and live within days for lightning-fast speed to value.

Address
20 Windsor Place
Dublin, Dublin D02 PX73
Ireland

Website
solgari.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Products

• Solgari for Teams

  An all channel CCaaS solution available as a native application within Microsoft Teams

• Solgari for D365

  An all channel CCaaS solution available as a native application within Microsoft Dynamics 365

Somos is a global provider of telephone number and identity information services. At Somos, we oversee all telephone numbers used in North America. That’s over 7 billion numbers! Somos works to protect the trust between enterprises and consumers when they communicate via toll-free, local and wireless numbers. Whether it’s through the management of national and international registries like the North American Numbering Plan (NANP), Toll-Free Numbers (TFNA) and the Reassigned Numbers Database (RND), or through our robust set of anti-fraud solutions, Somos is committed to protecting consumer trust in telecom, a channel that promises authentic and seamless communication between people, businesses, and all other important organizations.

Address
Two Tower Center Boulevard, 20th FL
East Brunswick, New Jersey 08816
United States of America

Website
www.somos.com

Social Networks

SpeechLogix Canada Inc is the developer of XLogix Platform, an all-in-one UCaaS and CCaaS platform that is fully designed for Operators, Services providers, and Carriers, The platform consists of all modules e.g. XLogix Meetings that is powered by Zoom Meetings SDK, Softphone, chat, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, Twitter, Apple Business messaging, Instagram and Facebook Messenger, XLogix platform is geared to scale to Millions of concurrent users.

Address
1155 N. Service Road W.
Oakville, Ontario L6M 3E3
Canada

Website
www.speechlogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• XLogix UCaaS

  All in one platform, Conferencing app + Softphone + Hosted PBX + Advanced IVR

• XLogix CCaaS

  pre-integrated UCaaS + Advanced Dialer + Advanced Contact Center + AQM + Business Messaging API + Omnichannel Smart Call Routing + Inbound & Outbound Call campaigns

• XLogix Platform on 5G Networks

  a UCaaS platform designed to embed the service over 4G/5G routers.

• XLogix Platform Softswitch

  an advanced and complete Softswitch & SBC functionalities embedded in the XLogix Platform

StreamShark is the trusted video platform that helps the smartest enterprises scale their communication. Built on a foundation of security and redundancy at every stage, StreamShark offers an end-to-end live and on-demand video streaming service including remote management, engagement analytics and company branded video portals. IT, unified communications and marketing teams at companies with a global reach depend on StreamShark to deliver a reliable and high quality viewer experience. Video with confidence at streamshark.io.

Address
MetaCDN Pty Ltd (dba StreamShark)Level 7, 222 Exhibition Street,
Melbourne, Victoria 3000
Australia

Website
streamshark.io

Social Networks

Products/Services Offered

• AI/Analytics
• A/V Meeting Room Technologies
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC

We’re 23,500 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.

Address
44201 Nobel Drive
Fremont, California 94538
United States of America

Website
www.tdsynnex.com/na/us

Social Networks

Telefónica Global Solutions manages the Multinational business, the international Wholesale and Global Roaming of the Telefónica Group, along with the USA business. We deliver world-class services and platforms to multinational companies, wholesale carriers, fixed and mobile operators, OTTs, service providers and aggregators, helping them in their digital transformation. At Telefónica Global Solutions we connect people and businesses with our innovative services and technological solutions. Offering a global footprint, with particularly strong presence in Europe and Latin America, we provide our customers with innovative and global solutions wherever they are. We are a flexible, innovative, experienced and committed company and we believe that people are the drivers of change in business and society. Our integrated service portfolio includes Networking, Voice & UCC, Global Messaging, Roaming, Cloud, Security, Satellite, and IoT & Big Data.

Address
Distrito C Las Tablas
Madrid, 39011
Spain

Website
www.globalsolutions.telefonica.com/en

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging

As the premier leader in UC analytics and monitoring, TeleMate provides one tool to monitor, analyze and report on your entire UC&C stack so you can proactively solve communication problems and move business initiatives forward. For the past 35 years, TeleMate has serviced companies from 2,000 to 150,000+ endpoints. by helping customers overcome the complexities of a growing communication ecosystem. Our customers have experienced the joy and relief of gaining control of their UC&C, so they can confidently move their business forward. Predictive UC Analytics is considered the product of choice for Enterprises, Healthcare, and the Federal Government.

Address
3550 Engineering Drive, Suite 100
Peachtree Corners, Georgia 30092
United States of America

Website
www.telemate.net

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Predictive UC Analytics

  As a vendor neutral platform, Predictive UC Analytics provides role-based, access controls into session activity details servicing the monitoring requirements of IT and the business analytics requirements of organizational stakeholders includes executives, contact centers, and compliance officers. .

Address
10 cedar brook circle
Holbrook, Massachusetts 02343
United States of America

Website
www.tsgglobal.com

A.I. Built for Enterprise

Address
machine
Santa Monica, California 90405
United States of America

Website
usablemachines.com

Products/Services Offered

• AI/Analytics
• Security

Unified Communications Analytics. Simplified. Variphy is the preferred analytics platform for Unified Communications.

Address
PO Box 1353
Alameda, California 94501
United States of America

Website
www.variphy.com

Social Networks

Products/Services Offered

• Unified Communications

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. We help organizations achieve Boundless Customer Engagement™ by adapting to the future of work, eliminating the inefficiencies created by organizational and data silos, and consistently delivering differentiated experiences at scale.

Address
175 Broadhollow Road, Suite 100
Melville, New York 11747
United States of America

Website
www.verint.com

Social Networks

Address
175 Portland St.
Boston, Massachusetts 02110
United States of America

Website
www.voicify.com

Address
4301 Westbank Drive, Bldg A Suite 200
Austin, Texas 78746
United States of America

Website
www.vyopta.com

Wilmac is a premier global provider of sales, professional services, and support for the world's most widely used Voice and Digital technologies. Wilmac's Customer Experience, Compliance, and Enterprise Voice Archiving (EVA) solutions are powered by best-of-breed products and dedicated sales and support teams. Through Wilmac's own development, partnerships, and leading vendors, Wilmac is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac's experience and expertise serves a variety of industries in North America including Contact Centers, Public Safety organizations, and Financial institutions.

Address
73 State St
Rochester, New York 14614
United States of America

Website
www.wilmacco.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR

Products

• Continuity Replay

  Whether you’re storing audio files on a decommissioned recording system or have a multitude of non-standard audio files you’re struggling to convert into an open format, Wilmac’s Continuity Replay can help. Wilmac performs the extraction and conversion services for the proprietary audio files and associated metadata to export and ingest securely for long term storage. After this process is complete, our Continuity Replay user interface is a simple-to-use, browser-based application that allows for search and replay of legacy files by customizable metadata criteria (such as timestamp, agent name, call duration, trader ID, etc.). Whatever your regulatory or internal requirements for voice archiving retention, Wilmac can deliver on-prem or in the cloud.

• Microsoft Teams Recording

  Microsoft Teams Recording is a solution offered by Wilmac that helps businesses centrally capture, retain, analyze, and retrieve all communications from Teams calling and meeting scenarios – including voice calling, chat, online meetings, screen sharing, and more. The native integration with Microsoft Teams allows businesses to leverage the latest digital collaboration channels while remaining compliant with evolving regulations. The solution allows organizations to centrally record, store, and make the data easily retrievable for records retention, reconciliation, trade reconstruction, business intelligence, and compliance evidencing.

• NICE CXone

  NICE CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation, and Artificial Intelligence – all built on an Open Cloud Foundation. The easy-to-use application suite is built to fit and accelerate every stage of your growth. Deploy it once and then add more CXone solutions that work seamlessly together to take your business to the next level. CXone is simple to purchase, set up, and maintain, free of upfront equipment costs and IT complexity, unburdened by maintenance contracts, and security certified and SLA guaranteed.

• Calabrio WFM

  Calabrio workforce management (WFM) is designed for the modern contact center and modern workforce. Through employee empowerment tools, intelligent automation, customized reporting, and global support, Calabrio WFM addresses the acute needs organizations face in today’s challenging environment, while helping navigate the evolving world of work going forward. Calabrio WFM is a highly agile and scalable workforce management platform that allows delivery of seamless experiences for customers, agents, and contact center managers – no matter where employees are working.

Address
2055 Sugarloaf Circle, Suite 125
Duluth, Georgia 30097
United States of America

Website
www.wolfvision.com/vsolution/index.php/us

X2O Media provides technology to build virtual collaboration solutions and unified visual communication solutions for higher education and corporations across the globe. The award-winning X2O Platform represents a new category of communication tools that improves how enterprises and learning institutions engage with their employees and students. X2O Media’s collaboration technology has helped organizations like Nestlé, IMD Business School, HEC Montréal, and City of London Freemen’s School set a new standard for hybrid meetings, training and learning. X2O Media is part of the STRATACACHE family of digital media/marketing technology companies and is headquartered in Montréal, Canada.

Address
147 Saint Paul Street West, Ste. 300
Montreal, Quebec H2Y 1Z5
Canada

Website
www.x2omedia.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications

Products

• X2O OneRoom

  X2O OneRoom is a meeting, collaboration and training solution designed for the hybrid workplace. In comparison to traditional video conferencing platforms, OneRoom creates an immersive and dynamic real-time hybrid experience that ensures equity and representation for in-room and remote attendees. To further enhance the hybrid experience, OneRoom offers distinguishing features such as, Connected Spaces and Hybrid Breakout Pods. Find out more at Booth 2314.

• Employee Communication

  In today’s hybrid workplace, it is more important than ever for employees to access business-critical information wherever and whenever they need it. X2O Media employee communication solutions of connected desktop, connected mobile and real-time notifications are turnkey and easy to use, allowing you to send the right information or alert to any screen, mobile, video wall or digital display. X2O Media employee communication applications include: ? Connected mobile ? Real-time notifications and alerts ? X2O for Microsoft Teams App

• Corporate Communication

  Communicating key messages in a timely manner to your audience is always a good thing. Sharing these messages through digital signage is often the easiest and most interactive way to engage and create a “wow” factor. Impress your audience with X2O Media’s range of interactive solutions that deliver engagement. X2O Media offers interactive, scalable and versatile end-to-end corporate communications solutions such as; - Enterprise Digital Signage - Interactive Video Wall - Experience Centers - Wayfinding Solution - X2O Room Scheduling

• Business Intelligence Dashboard

  The digital workplace offers companies new ways to connect and engage with employees. Interactive dashboards with dynamic visuals ensure important company news and KPIs are delivered. Using visual elements such as charts and graphs to illustrate complex and raw data enables teams to visualize and understand trends to improve decision-making and business performance. Business intelligence dashboards features: - Enable non-technical staff to create dynamic dashboard channels - Link to internal data sources such as SAP, Oracle and SharePoint - Connect sales teams to CRM systems - Add user-generated content from social media sites - Create interactive dashboards and publish on any screen including mobile devices