8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.

Address
2125 O'Nel Dr.
San Jose, California 95131
United States of America

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Serving more than 300 million people worldwide, Cisco is the trusted leader in Collaboration that transforms how people connect, communicate, and create. The Cisco Collaboration portfolio offers innovative solutions for businesses of all sizes, that can be delivered from the cloud, premise, or hybrid environments.

Address
170 W Tasman
San Jose, California 35134
United States of America

Website
www.cisco.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• Cisco Webex Room Kit Mini

  Cisco Webex Room Kit Mini is a videoconferencing solution custom-designed to easily outfit and manage thousands of huddle spaces with the intelligent collaboration tools typical of larger room systems with lower TCO than competitors. With a wide 120-degree field of view, Room Kit Mini is ideal for rooms of 2-5 people. It also offers the flexibility to connect to laptop-based video conferencing software via USB.

• Customer Journey Platform

  The Cisco Customer Journey Platform, part of Customer Journey Solutions, is a Cisco contact center solution that primarily addressed the mid-market segment and is an ideal contact center solution for new business creating a first contact center, a medium-sized business looking to improve contact center operations, or a distributed contact center needing visibility and control over multiple contact center sites and systems.

• Cisco Webex Meetings

  Cisco Webex Meetings is the most widely adopted and trusted meetings service on the market. It provides simple, modern video meetings with the easiest schedule and join experiences. Join from any device including browser, mobile, and video room devices. Cisco Webex is globally available, secure and optimized to eliminate delays so that everyone has an amazing experience no matter where they are.

• Cisco 500 Series Headsets

  Great audio isn’t just for audiophiles anymore. The Cisco Headset 500 Series offers a full range of wired and wireless models with deep integrations with Cisco phones and apps and for easy setup and effortless administration.

• Cisco BroadCloud Calling

  Ready to finally throw out that old PBX or UC solution and transition to the cloud? Cisco BroadCloud Calling is a highly scalable, fully featured enterprise calling platform, that can be combined with Cisco Webex Teams to deliver a complete collaboration solution from the cloud.

Content Guru is a provider of multi-award-winning cloud contact center and customer engagement solutions, operating across Europe, North America and Asia-Pac. Its cloud-based platform, storm®, is identified by leading analysts as premier contact center technology, combining unrivalled scalability, intelligent automation, and unlimited integration capabilities. The omni-channel contact processing capabilities bring together interactions across email, SMS, voice, WebRTC, IM and social media behind a single screen. Hundreds of the world’s largest organisations rely on storm for mission-critical services, in sectors from finance through to retail and utilities, including the NHS, Rakuten and G4S.

Address
1901 South Bascom Ave
Suite 1100
Campbell, California 95008
United States of America

Website
www.contentguru.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• WebRTC

Products

• brain®

  brain® is Content Guru's AI toolkit, bringing chatbots, natural language processing, and image recognition to the contact center. brain's intelligent automation capabilities enable virtual and live agents to support each other, offering your customers the most efficient and effective service.

• storm®

  storm® is an award-winning omni-channel customer engagement platform. The scalable, high-functionality, web-based application enables you to manage all communications, regardless of channel, through a single interface. With the ability to integrate into any third party system, storm can unify your IT infrastructure and streamline operational processes, leading to efficient and effective customer service.

Address
2001 Junipero Serra Blvd
Daly City, California 94014
United States of America

Website
www.genesys.com

Address
One Microsoft Way
Redmond, Washington 98052
United States of America

Website
www.microsoft.com/en-us

Polycom is now a part of Plantronics. Plantronics is an audio pioneer and a leader in the communications industry. Plantronics technology creates rich, natural, people-first audio and collaboration experiences so good ideas can be shared and heard—wherever, whenever and however they happen. The company’s portfolio of integrated communications and collaboration solutions spans headsets, software, desk phones, audio and video conferencing, analytics and services. Our solutions are used worldwide by consumers and businesses alike and a leading choice for every kind of workspace. For more information visit plantronics.com.

Address
345 Encinal Street
Santa Cruz, California 95060
United States of America

Website
www.plantronics.com

Social Networks

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Address
20 Davis Drive
Ring Central
Belmont, California 94002
United States of America

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

Products

• RingCentral Office

  All-in-one phone, meetings and messaging

• RingCentral Contact Center

  Omnichannel contact center

• RingCentral Engage

  Digital customer engagement platform

• RingCentral Meetings

  The complete video conferencing solution

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Address
375 Beale Street, Suite 300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Twilio Flex

Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact center and communications API solutions to improve how business gets done. True to our roots as a technology disruptor, we’ve embraced technology to transform how companies connect, collaborate and communicate to create better business outcomes. Vonage’s fully-integrated cloud communications platform built on a microservices-based architecture enables businesses to collaborate more productively and engage their customers more effectively using intelligent interactions across all channels, including messaging, chat, social media, video and voice.

Address
23 Main Street
Holmdel, New Jersey 07733
United States of America

Website
business.vonage.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

Products

• Vonage Business Cloud

  Vonage flagship, cloud-native platform, Vonage Business Cloud (VBC), is an all-in-one business communications solution for organizations of any size, featuring the latest advances in software design and cloud-based technologies, including micro-services, auto-scaling, infrastructure-as-code and machine learning. Designed and developed around a public cloud-based architecture, VBC leverages both unified communications and communications APIs to enable faster innovation and accelerate global expansion. This powerful combination makes VBC the only cloud-native platform that can integrate with tools for rich messaging, increased mobility, network optimization and video collaboration necessary to enable better business outcomes and more meaningful customer interactions. VBC users can leverage VonageFlow, a proprietary workstream collaboration solution, for team messaging, file sharing, SMS and voice, available across any device, and can integrate directly with the capabilities of Business Inbox, including social messaging via Facebook, available in beta. VBC's social messaging capabilities allow customers to reply to messages sent via social platforms through all applications of their Vonage service, enabling businesses to respond to customers faster and organizing customer requests in one unified inbox for better customer interactions.Unlike most workstream collaboration solutions, VonageFlow is a fully-integrated solution enabled by the cloud-based architecture of the VBC platform. With VonageFlow, users enjoy seamless interoperability across VBC's mobile app, new desktop app and upgraded web app.

• Messages and Dispatch API

  The Nexmo Messages and Dispatch APIs provide brands with a plethora of messaging channels to interact with their customers and provide developers with an easy interface that abstracts the complexities of having to manage separate APIs for each channel. The APIs Simplify how brands deliver customer messages across a variety of channels. These APIs are Vonage’s next evolution of its messaging offering, built around simplicity. By integrating the Messages API into solutions, users gain access to an array of messaging channels — such as WhatsApp, Facebook Messenger, Viber, MMS and SMS — all with a single API. The Dispatch API allows brands to send messages via a customized flow that supports a fallback mechanism to other channels when the first message sent fails to reach the recipient. With the onset of users quickly adopting social chat applications, there existed an opportunity for brands to think beyond SMS and deliver messages based on their customers’ preferences. Messages and Dispatch APIs represent a comprehensive messaging solution to capture the impactfulness of rich media, while ensuring messages reach the end customer.

• Voice API

  Integrated with Vonage’s carrier-grade network, which terminates 15 billion minutes of global voice traffic annually to landline and mobile phones, the Nexmo Voice API provides a higher quality programmable voice experience than what is competitively available in the market today. Based on flexible and open standards, the Nexmo Voice API allows developers to easily add capabilities like conferencing, call recording and call control to a company's workflow, backed by the quality, strength and reliability of the Vonage network. The Nexmo Voice API offers a collection of new, notable features including: Call Control: call transfer, hold and playback audio can be added to a live call Conferencing: muting, ear muffing and notifications for all simple and moderated conference calls Call Recording: record inbound calls, record individual call legs in a group call, store recordings locally or off-premise Text-to-Speech: send text-to-speech messages and prompt users for responses Programmability: the Nexmo Call Control Object manages the call flow using a developer-friendly API The Nexmo Voice API allows you to effortlessly create modern voice capabilities with open, agile and globally scalable architectures, enabling customized communications solutions to enrich customer conversations and deepen customer relationships.

• NewVoiceMedia

  NewVoiceMedia, a Vonage Company, delivers a cloud contact center and inside sales solution that is distinguished by its unique, CRM-focused, go to market approach. As businesses adopt CRM tools such as Salesforce to improve customer engagement and to drive digital transformation, NewVoiceMedia’s cloud contact center solutions offer a superior, integrated experience with leading CRMs, particularly in the form of better, real-time, omnichannel interactions across chat, voice and SMS, as well as more robust analytics and data capture. NewVoiceMedia has a geo-redundant, fully cloud-architected platform that is highly customizable and provides services to customers in more than 60 countries.

Zailab is a cloud-based contact center platform that empowers sales, CX and marketing teams to have more rewarding conversations with customers. Our solution works for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing and increase efficiency. Zailab’s platform is easy to set up and optimize. And with our consumption-based model, you only pay for the features you use, as you use them - no monthly fees or upfront costs.

Address
25-28 North Wall Quay
Dublin, 1 D01 H104
Ireland

Website
www.zailab.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Zailab

  Zailab is a next-generation cloud-based contact center platform. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency. Zailab is changing the way you set up, handle and pay for your conversations. Our platform is quick and easy to set up and optimize as needed. With the use of AI, Zailab is able to route and prioritize interactions from any channel, any time. Zailab’s consumption-based model empowers you to pay only for the features you use, as you use them – no monthly licensing fees and no upfront costs. It’s time to start having more rewarding conversations.

For over 12 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 125 services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence, Internet of Things, mobile, security, hybrid, virtual and augmented reality, media, and application development, deployment, and management from Availability Zones spanning many geographic regions. AWS services are trusted by customers around the world - including the fastest-growing startups, largest enterprises, and leading government agencies - to power their infrastructure, make them more agile, and lower costs. Visit aws.amazon.com.

Address
1915 Terry Avenue
Seattle, Washington 98101
United States of America

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• A/V Meeting Room Technologies

Products

• Amazon Connect

  Amazon Connect is a simple to use, AI driven, cloud contact center.

• Amazon Chime

  Amazon Chime lets you meet, chat, and collaborate with the security of AWS.

• Alexa for Business

  Alexa for Business simplifies your meeting room experience.

• Amazon WorkDocs

  Amazon WorkDocs simplifies content creation, file collaboration and management.

• AI Powered Speech Analytics for Amazon Connect

  AI Powered Speech Analytics for Amazon Connect provides the combination of speech to text transcription, translation, and insights in real-time.

AT&T Business provides industry specific, edge-to-edge solutions that help deliver breakthrough customer experiences while keeping your business ahead of the digital curve.

Address
208 South Akard Street
Dallas, Texas 75202
United States of America

Website
www.business.att.com

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Unified Communications

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.

Address
4655 Great America Parkway
Santa Clara, California 95054
United States of America

Website
www.avaya.com

Social Networks

Offering access to voice, messaging, phone numbers, and 9-1-1 from the cloud, Bandwidth provides modern communications, with an API platform built atop our own nationwide all-IP voice network. We help businesses disrupt expectations, migrate their communications to the cloud, and expand their footprint, all with our award-winning support.

Address
900 Main Campus Dr.
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Voice

  We’ve made crystal-clear voice easy and accessible. Whether you’re looking to embed voice into your application or product using our APIs or power your contact center on our toll-free network, we’re ready to give your business a voice with our 24x7 monitored nationwide all-IP voice network.

• Messaging

  No matter your messaging needs — SMS, MMS, toll-free texting, or the powerful alternative to short codes, A2P messaging, we can help you send the messages you need to. Easily embed messaging into your product through our APIs and enable the communications your customers prefer.

• 9-1-1 Access

  With changing regulations and evolving technology, keeping up with 9-1-1 can be complicated, whether it’s for your product or mobile workforce. We take the stress out of 9-1-1 with easy-to-use tooling, expert knowledge, and routing options to help make integrating emergency services into your product or service less complicated.

• Phone Numbers

  Managing thousands of phone numbers can seem overwhelming, but our platform makes it happy. We’ve streamlined the process for ordering, provisioning, and porting phone numbers with our easy-to-use dashboard and APIs that allow you to embed our tools into your platform.

• BYOC

  You like having choices. BYOC (or Bring Your Own Carrier) gives you the flexibility and control to choose the carrier that makes sense with your current setup. Whether you need additional features or new coverage, Bandwidth’s BYOC options allow us to be another tool in your belt, whether we’re your only carrier or one of many.

At Crestron, we deliver a smart building ecosystem of technologies that are easy to manage, monitor, and control, including Crestron Flex UC and network video, audio, and control solutions. Crestron empowers you to work efficiently and effectively throughout the work day, worrying about your job and not the technology.

Address
15 Volvo Drive
Rockleigh, New Jersey 07647
United States of America

Website
www.crestron.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• Crestron Flex P100 Series Voice-over-IP desk phone

  The Crestron Flex P100 is an advanced voice-over-IP desk phone that integrates seamlessly with your existing infrastructure. It takes a new approach to the notoriously complex and disjointed world of telephony, taking advantage of the Crestron platform to bring Skype for Business and Microsoft Teams software functionality to every individual workspace.

• Crestron Flex M100 Series Tabletop conferencing system

  The Crestron Flex M100 is the core of modern meeting spaces. It provides everything you need to instantly and securely call, present, and videoconference using any application or dedicated Microsoft Teams™, Skype® for Business, or Zoom Rooms™ variant. Simply plug in your laptop or connect wirelessly from your laptop or smart device. You’re in business.

• Crestron Flex B100 Series Wall-mount smart soundbar

  Designed for use with Microsoft Teams™, Skype® for Business, and Zoom Rooms™ software, the Crestron Flex B100 is a front of room solution in a wallmount soundbar form factor. With a stunning practical design and world-class audio quality, Crestron Flex B100 delights the user with crystal clear speech during calls and stellar microphone coverage. An integrated, 4K high-definition camera provides auto-zoom, people-counting, and lifelike image quality to deliver nothing less than the best possible video conferencing experience.

• Crestron Flex C100 Series Flexible, integrated UC kit

  The Crestron Flex C100 Series provides the flexibility to build your perfect space and still deliver a flawless meeting experience. It includes everything you need to successfully integrate with your existing room design. As Crestron’s flagship integrated UC product, the Crestron Flex C100 Series brings touch control to the enterprise with a rock-solid wired connection, industry leading security, and amazing mounting flexibility.

Dolby Laboratories is based in San Francisco with offices in over 20 countries around the globe. Dolby transforms the science of sight and sound into spectacular experiences. Through innovative research and engineering, we create breakthrough experiences for billions of people worldwide through a collaborative ecosystem spanning artists, businesses, and consumers. The experiences people have – with Dolby Cinema, Dolby Vision, Dolby Atmos, Dolby Voice, Dolby Dimension, and Dolby Audio – revolutionize entertainment and communications at the cinema, on the go, in the home, and at work.

Address
1275 Market Street
San Francisco, California 94103-1410
United States of America

Website
www.dolby.com

Products

• Dolby Conference Phone

  Conference phones can do better — much better — and finally the Dolby® Conference Phone delivers, raising expectations for audio quality in business conferencing.

• Dolby Voice Room

  Dolby Voice® Room is an easy-to-use solution that intelligently flexes to rooms and participants to give everyone an amazingly natural and productive meeting experience.

• Dolby Voice Conferencing Server

  The heart of the Dolby Voice experience, the Dolby Voice Conferencing Server performs all of the audio processing for all endpoints in a meeting; Dolby Voice Clients, standard endpoints and WebRTC.

• Dolby Voice Client

  For web and video collaboration clients on PCs, Macs and mobile devices, the Dolby Voice Client delivers noise reduction, echo management and spatial audio when connected to a Dolby Voice Conferencing Server.

Five9, a leading provider of cloud software for the enterprise contact center market, brings the power of the cloud to thousands of customers and facilitates more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software enabling you to create exceptional customer experiences.

Address
4000 Executive Pkwy Ste 400
San Ramon, California 94583
United States of America

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney. For more information, visit www.fuze.com.

Address
2 Copley Place
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Text-based Messaging (email, IM)

Products

• Fuze Platform

A recognized market leader in Unified Communications & Collaboration, LogMeIn has a broad portfolio of products that create simpler, more intelligent ways for people to meet, connect, market, sell and train, to deepen relationships and drive better outcomes. These include award-winning products such as GoToMeeting, GoToWebinar, join.me, Grasshopper, and Jive. LogMeIn’s combined communication and collaboration products support over 25 million users, with over 900 million conferencing minutes a month contributing to over 7 million meetings per month, and 17 billion voice minutes per year.

Address
320 Summer St
Boston, Massachusetts 02210
United States of America

Website
www.goto.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

We’ve reimagined meeting room collaboration, improving the ease and quality of in-room video conferencing so teams are empowered to do more. Using web-based communication platforms and protocols, integrating with workflows and external apps and delivering crystal-clear audio with high-definition 4K cameras from Dolby Voice®, we’re providing enterprises with exceptional meeting experiences at affordable per-room pricing. Taking less than 15 minutes to install, our video conferencing solutions deliver instant collaboration, filling meeting rooms with empowered workers. Get more from your in-room video conferencing so you can do more for your business.

Address
500 Arguello Street
Suite 300
Redwood City, California 94063
United States of America

Website
highfive.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Highfive Select

  The Select is the all-in-one conferencing device that offers a wide-angle HD video conferencing camera that captures the entire room within a 120-degree field of view, no zoom required. Also built in is an integrated microphone that features noise and echo cancellation. It's the best option for huddle and meeting rooms with 5 or less seats.

• Highfive Plus

  The Plus adds the best-in-class Dolby Conference Phone (DCP) for an even better audio experience with dynamic leveling technology and a 360-degree audio capture. It means remote participants will hear everyone clearly, just as if they are in the same room. Also the Dolby Conference Phone’s touch screen allows in-room participants to launch and control meetings quickly and easily so your teams can get to work. This is a terrific solution for larger meeting rooms with 5-12 seats.

• Highfive Premium

  The Premium meeting solution provides the best video and audio conferencing experience that unites the powers of Highfive and Dolby. In addition to the Dolby Conference Phone, the Premium includes a 4K HDR camera which offers a high dynamic range to instantly adjust for contrast or difficult lighting. With proper lighting the camera’s intelligent scene framing can digitally pan, tilt, zoom and follow the conversations that occur in the meeting room. Not only that, but this superior camera also offers whiteboard framing and dual-screen support to share content or display up to six incoming video feeds to provide a more collaborative meeting experience for all participants.

Logitech transforms video collaboration by offering easy-to-use and affordable tools for meeting spaces, huddle rooms, desktops, and more. Easily deployable at scale and fully-compatible with leading video platforms, including Microsoft, Google, and Zoom, our USB-enabled ConferenceCams and webcams deliver crystal-clear audio and razor-sharp video for great user experiences. Our UC headsets and meeting room accessories also provide great experiences for users through high performance and award-winning design. Learn more at www.logitech.com/vc

Address
7700 Gateway Blvd
Newark, California 94560
United States of America

Website
www.logitech.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Logitech Rally

  Logitech Rally delivers studio-quality video, unmatched voice clarity, and RightSense automation for better video meetings. Easily deployable at scale, Rally is compatible with leading cloud video applications, including Google Hangouts Meet, Microsoft Skype® for Business, Microsoft Teams, and Zoom. With modular audio, thoughtful cable management and premium finishes, Rally integrates beautifully into medium and larger rooms.

• Logitech Rally Camera

  With premium industrial design and an Ultra-HD imaging system, Rally Camera tops the lineup of standalone video cameras from Logitech®. Packed with advanced optics and breakthrough technologies, Rally Camera delivers premium performance in professional meeting spaces of all shapes and sizes. With whisper-quiet mechanical Pan/Tilt/Zoom, razor-sharp 15X HD zoom, expansive 90° field of view, and powerful 4K sensor, Rally Camera captures every person in the room with truly phenomenal video quality.

• Logitech MeetUp

  Logitech® MeetUp is a premier ConferenceCam designed for small conference rooms and huddle rooms. With a superwide 120° field of view, MeetUp makes every seat at the table clearly visible. Motorized pan/tilt widens FOV up to 170°, while a low-distortion Logitech-engineered lens, Ultra HD 4K optics, and three camera presets deliver remarkable video quality and enhance face-to-face collaboration. MeetUp’s integrated audio is optimized for huddle room acoustics and delivers an exceptional sound experience.

• Logitech BRIO 4K Webcam

  Logitech BRIO is a Windows Hello-certified webcam that delivers 4K UHD and 5X zoom for truly amazing video quality. BRIO’s 4K image sensor is a next-generation powerhouse that enables 5X digital zoom, high frame rates and multiple resolutions to optimally support any compute/network environment. Advanced Logitech optics deliver razor-sharp video resolution with autofocus and 65°, 78°, and 90° FOV options.

Address
2740 North Dallas Parkway, Suite 260
Plano, Texas 75093-4834
United States of America

Website
www.masergy.com

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Address
350 Legget Drive
Kanata, Ontario K2K 2W7
Canada

Website
www.mitel.com

Social Networks

Address
500 Oracle Parkway
Redwood Shores, California 94065
United States of America

Website
www.oracle.com

Pexip enables enterprises and organizations of any size to deploy and use video-based communication and collaboration. The Company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip provides seamless collaboration between previously incompatible video and audio technologies such as professional videoconferencing systems, Skype for Business, Microsoft Teams, Google Hangouts Meet, and WebRTC. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings. Pexip has HQ in Oslo, Norway, main offices in London, UK, New York and Reston, US and Sydney, Australia, and sales offices across the globe.

Address
240W 35th Street
Suite 300
New York, New York 10001
United States of America

Website
www.pexip.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

At PGi we pride ourselves on being collaboration & communication solution experts with 27 years as industry leaders. From a powerful, intuitively designed collaboration platform to our team of experienced and committed service technicians, PGi's expansive portfolio of communication solutions powers the intelligent enterprise of today. We enable organizations to connect, communicate and collaborate every time, everywhere. That’s what PGi’s flagship collaboration product, GlobalMeet® is all about - arming companies with the seamless, universal tools they need to unleash collaboration and creativity.

Address
2300 Lakeview Parkway, Suite 400
Alpharetta, Georgia 30009
United States of America

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• A/V Meeting Room Technologies

Products

• GlobalMeet®

  From small teams to large enterprises, GlobalMeet® offers robust solutions for meetings, events and team collaboration.

Ribbon Communications has over two decades of leadership in real-time communications. Its world-class technology and intellectual property enables enterprises to adopt more collaborative and secure communications, improving employee productivity and customer engagement. Ribbon’s Session Border Controllers (SBCs) and Intelligent Edge devices transform enterprise networks from legacy environments to standards-based, secure IP architectures. The company’s Kandy Cloud offers a comprehensive set of embedded and unified communications services (CPaaS and UCaaS) to accelerate this transformation. Ribbon’s global partner community and support organization empowers enterprises to connect employees and customers from anywhere. ribboncommunications.com

Address
4 Technology Park Drive
Westford, Massachusetts 01886
United States of America

Website
ribboncommunications.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• WebRTC

Products

• Microsoft Teams Direct Routing

  Ribbon's Microsoft Certified SBCs enable secure SIP trunking access to Microsoft Teams and Skype for Business deployments.

• Kandy UCaaS and CPaaS

  Ribbon's Kandy Cloud provides robust unified communications, collaboration and contact center services as well as APIs and SDKs that make it easy to embed communications into applications and business processes.

• Session Border Controllers (SBC)

  Ribbon offers enterprises the most comprehensive portfolio of SBCs to enable secure communications. From low cost appliances for branch offices to scalable software solutions for enterprise data centers (public or private) that support tens of thousands of sessions - even under attack.

• Ribbon Protect

  Ribbon Protect provides enterprises with a machine learning, network behavioral analytics solution for their unified communications (UC) network and fraud management. Protect enables enterprises to accurately block toll fraud, Robo-dialers as well as disseminate security policies across network “enforcers” such as SBCs and firewalls.

Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees. The world’s most passionate, customer-focused brands achieve better interactions, deeper insights, and more meaningful outcomes with Serenova’s contact center solutions. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia. Headquartered in Austin, Texas, Serenova also has operations in California, Canada, the United Kingdom and Australia.

Address
7300 Ranch Rd 2222, Bldg III, Suite 200
Austin, Texas 78730
United States of America

Website
www.serenova.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Unified Communications
• WebRTC

Products

• CxEngage

  CxEngage is the always-on, highly secure, true multi-tenant, and instantly scalable cloud Contact Center as a Service (CCaaS) platform designed to enable exceptional customer experience anywhere anytime.

• CxEngage Quality Management

  CxEngage Quality Management monitors and evaluates agents’ interactions with customers by recording calls, capturing agents’ desktop screens and facilitating the evaluation of agents’ performance.

Slack is the leading global collaboration hub that makes people’s working lives simpler, more pleasant and more productive. From global Fortune 100 companies to corner markets, businesses and teams of every kind use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco CA, and has nine offices around the world. For more information on how Slack makes teams better connected, visit slack.com.

Address
500 Howard Street
San Francisco, California 94103
United States of America

Website
slack.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps

Products

• Enterprise Grid

  Slack Enterprise Grid powers the design, usage, and administration of multiple interconnected Slack workspaces across your entire company.

Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.

Address
535 Mission Street
12th Floor
San Francisco, California 94105
United States of America

Website
www.talkdesk.com

Social Networks

Products

• Talkdesk Callbar

  Improve productivity with a seamless contact center experience. With Callbar, reps can make or receive calls from anywhere on their desktop, integrate with other business solutions and set up a variety of time-saving automations with CRMs like Salesforce and Zendesk. Callbar is easy to set up and agents can get ramped up with little or no training.

• Talkdesk Analytics

  A reporting & analytics suite that includes: Talkdesk Live - Monitor and optimize performance with comprehensive real-time reporting. Talkdesk Live’s API-based, customizable dashboards allow you to display what matters most to you and your team. A range of prebuilt reports helps you quickly surface trends so you can take action Talkdesk Explore - Improve contact center performance using data from any channel, device or any point in the customer journey. Talkdesk Explore is a historical reporting and business analytics tool that provides quick access to large volumes of data. Features flexible filtering, scheduling, and customization options.

• Talkdesk Omnichannel

  Engage with customers in their channel of choice. Talkdesk Omnichannel provides integrated customer support through SMS and other popular messaging apps, live chat, email, social messaging, social listening and more. Build a chatbot in minutes for effective self-service. Move seamlessly from one channel to another within a single interaction.

• Talkdesk Studio

  Empower your frontline administrators with Studio visual interaction flow designer that enables you to implement routing flows simply and without the need for coding. This gives even the most non-technical users the ability to design, build and deliver the most intricate customer journeys. Route calls based on fields in Salesforce such as case owner, lead owner and account owner. Custom call routing improves first call resolution and enables more personalized conversations.

• Talkdesk IQ

  With Talkdesk iQ, we’ve infused the power of artificial intelligence throughout the Talkdesk Enterprise Contact Center Platform. Talkdesk iQ mines billions of interactions to reveal customer insights and trends and drive predictive recommendations to optimize agent and contact center efficiency. We’ve hidden the complexity of AI, so you don’t need an army of data scientists. All you see is results in the form of better customer/agent engagement, contact center operations and decisions.

Telnyx delivers voice, messaging and more for applications and next-generation communications companies. We're a communications platform that provides global carrier-grade services, maintaining an international, private IP network and granting its customers unprecedented control over their communications through its innovative portal and RESTful API. Telnyx products include programmatic call control, voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage for scalable, on-demand communications.

Address
311 W. Superior St.
504
Chicago, Illinois 60654
United States of America

Website
telnyx.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications
• Text-based Messaging (email, IM)

Today, the office comes to you, not the other way around. Collaboration services help employees work together on different ends of the building—or the world. Web conferencing tools make remote teams feel like they’re right at the table with you. But these business communications tools are only as good as the network they run on. If yours is outdated or can’t handle the traffic, your experience—and your business—can fall behind. With our business communications solutions, you’ll have the technologies and services you need to help employees and partners communicate and collaborate more effectively.

Address
140 W. St.
New York, New York 10007
United States of America

Website
enterprise.verizon.com/products/business-communications

Social Networks

West develops technology-enabled communications that change the way we work and improve the way we live. We are pioneering new ways to interact, to engage, to execute business processes and transactions. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

Address
11808 Miracle Hills Drive
Omaha, Nebraska 68154
United States of America

Website
www.west.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom Rooms, the leading software-based conference room solution, features video and audio conferencing, wireless content sharing, and calendaring running on off-the-shelf hardware. Zoom Rooms suit any meeting or collaboration space, from huddle rooms to training centers. Zoom is a private company headquartered in San Jose, CA. Visit zoom.us and follow @zoom_us.

Address
55 Almaden Blvd Ste 600
San Jose, California 95113
United States of America

Website
www.zoom.us

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Zoom Meetings & Chat

  Enterprise video conferencing with real-time messaging and content sharing

• Video Webinar

  Live virtual events and broadcasting

• Zoom Rooms

  Software-based, flawless video, integrated audio, and wireless content sharing

• Business IM

  Send text, image, and audio files instantly on desktop, laptop, tablet, and mobile devices.

• H.323/SIP Connector

  Connect standards-based room systems to the Zoom cloud. Extend a consistent, cloud-based experience across all your room systems

Address
3059 Premiere Pkwy
Suite 400
Duluth, Georgia 30097
United States of America

Website
www.barco.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• ClickShare
• WePresent
• Overture
• weConnect

CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in near real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement.

Address
200 West Street, 4th Floor
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Eureka Analyze

  A cloud-based customer engagement analytics solution that leverages AI and machine learning to deliver intelligence-at-scale from the voice of your customers and to foster a culture of data driven optimization and compliance.

• Eureka Alert

  Takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action.

• Eureka Redact

  Is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.

• Eureka API

  Is a standards-based programming interface for accessing and sharing analytics and transcription data from the Eureka Engagement Analytics platform.

The new CenturyLink, purpose-built to serve the connection needs of the networked world. CenturyLink understands the power of all that is digital. Life is powered by connections, and business is connections. Our extensive network reach, significant local presence, and innovative technology solutions combined with an experienced team of employees and relentless focus on the customer experience create a powerful choice for enterprise, government, and wholesale customers globally, and consumers nationally. The new CenturyLink is equipped to serve customers with reliable, flexible and secure connections-where, when and how they need them.

Address
100 CenturyLink Drive
Monroe, Louisiana 71203
United States of America

Website
www.centurylink.com

Products/Services Offered

• Contact Center Systems/Applications
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging

Address
1701 JFK Blvd.
Philadelphia, Pennsylvania 19103
United States of America

Website
www.comcast.com

CoreDial, the leading provider of cloud communications services, drives channel success through a unique business model that empowers partners to deliver high-quality, margin-rich UCaaS and CCaaS solutions. With 800+ Partners serving 26,000 businesses and 320,000 seats nationwide, CoreDial enables the Channel to provide reliable services including UCaaS, CCaaS, hosted PBX, mobility, SIP trunking, and SD-WAN. The company's success-focused business model and intuitive self-service capabilities enable Partners to generate recurring revenues, increase profitability, and build their brands. CoreDial's CoreNexa UCaaS platform includes its UC Client, fully integrated mobile application, Contact Center, and Account Manager.

Address
751 Arbor Way #150
Blue Bell, Pennsylvania 19422
United States of America

Website
www.coredial.com

Social Networks

Cyviz is a global technology provider for solutions ranging from multipurpose collaboration spaces and meeting rooms, to complex command & control environments and operations centers. Since 1998, Cyviz empowers the digital workforce and allows users to connect, visualize, and collaborate on critical data. Cyviz provides enterprise-ready turnkey solutions that are easy to deploy, easy to operate, and easy to support. The functionality is built on a concept that is standardized and configurable. Cyviz serves the Fortune 500, global enterprise and government customers that demand seamless integration that engage people, encourage greater collaboration, and accelerate decision-making.

Address
900 N. Glebe Rd, Suite 200
Arlington, Virginia 22203
United States of America

Website
www.cyviz.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Easy Connect

  Cyviz Easy Connect is a network centric solution based on standard web technologies. It allows users to present content from computers in rooms controlled by a Cyviz Easy Controller. The Cyviz Easy Controller ensures that content is not shared on the wrong screen, either by accident or intentionally. Multimedia is streamed using WebRTC, a standard protocol that offers a multitude of benefits. It supports complex network topologies, firewall traversal, secure connection and encryption of content.

• Easy Server

  The Cyviz Easy Server is a web application which serves multiple purposes. It is a web-based tool for remote management, support, diagnosing and upgrading of Cyviz Easy Controllers and Cyviz Connect Receivers. The Easy Server is also a centralized repository for Cyviz Easy Controller runtime and configuration data, as well as AV equipment health status. It acts a host for the Cyviz Easy WebClient, Cyviz Easy Connect web applications and Cyviz Easy Communication Proxy.

• Easy Controller

  The Cyviz Solutions can be divided in categories where the Cyviz Easy X Controller is developed for operation and control of the advanced and complex solutions. The Cyviz Easy M Controller aims at controlling standard meeting rooms, typically with video and audio conferencing capabilities and connectivity for portable computers. The Cyviz Easy A Controller is designed to automate and monitor basic rooms where there is no need for user control via a touch panel. The common factor is that all are built on the Cyviz Easy Platform which is configurable and upgradable.

Edify solves a critical problem facing organizations today—they lack the technology needed to meet the needs of omni-channel customers and the agents who serve them. Edify unites teams beyond the contact center and unifies global workforces to resolve complex customer service challenges via a single, intuitive, intelligent interface.

Address
912 S Rangeline Road
Suite 260
Carmel, Indiana 46032
United States of America

Website
www.edify.cx

Every day, millions around the world have their experiences enhanced by Extron AV signal processing, distribution, and control. Our advanced technologies create better looking images and higher quality sound systems that are easier to control and work more reliably. Our world-class engineering and manufacturing facilities enable us to develop industry leading AV technologies. We will be demonstrating solutions including our TeamWork and ShareLink collaboration systems, Room Scheduling simplified room booking, and TouchLink touchpanels. We will also show how we have teamed up with Zoom, Logitech, Dolby, and Cisco we expand collaboration and conferencing capabilities for end users.

Address
1025 E. Ball Road
Anaheim, California 92805
United States of America

Website
www.extron.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• ShareLink Pro 1000 Wired and Wireless Collaboration Gateway

  The new Extron ShareLink Pro 1000 is our next generation Wireless and Wired Collaboration Gateway that enables anyone to present content from their computers, tablets, or smartphones onto a display for easy collaboration. It features advanced technology that supports simultaneous display of up to four devices, including an HDMI-connected device.

• Extron Room Scheduling

  We have simplified the room booking experience with Extron Room Scheduling and our new TLS Series scheduling panels. This system connects directly to Microsoft Exchange, Office 365, Google Calendar and other calendar services. Users can reserve rooms with a couple taps on the panel or from their mobile device.

• TeamWork

  Extron TeamWork® Systems are complete collaboration systems for multiple wired or wireless sources. TeamWork systems include Extron Show Me® cables, a switcher, a system controller, an optional enclosure, cables and accessories. Each custom system can be created to meet your exact needs using the online TeamWork System Builder. TeamWork is designed for ease of installation with virtually any furniture system, new or currently in use. Optional enclosures and mounting hardware are available to facilitate different collaboration table or work surface designs. TeamWork Systems are ideal for corporate and education applications that require a reliable, easy-to-use collaboration system that adapts to evolving collaboration needs.

• SB 33A Adjustable Width Sound Bar

  The SB 33 A, the industry's first Adjustable Width Sound Bar, is a flexible solution for enhancing the audio experience in collaboration spaces. Featuring an adjustable-width design, our new sound bar can be customized to precisely match the width of the display, offering a high performance solution that looks great in any space. The SB 33 A accomodates most USB webcams, while options are available to mount a PTZ camera or have no camera at all. Energy Star With an ENERGY STAR® qualified amplifier and carefully optimized drivers, the SB 33 A is well suited for small to medium size spaces that require exceptional speech intelligibility and high quality reproduction of program audio. A variety of mounting and camera options are available, providing an adaptable audio solution for today's collaboration spaces.

Companies come to Google Cloud to transform their businesses. Our comprehensive portfolio --- from infrastructure to apps to devices --- helps enterprises innovate faster, scale smarter, stay secure, and do more with data than ever before. Check out our booth to learn more about Google?s meeting room solutions. With a combination of innovative hardware and engaging, effective software, Google Cloud customers can transform the way their organization communicates.

• Commercial
• Conferencing & Collaboration
• Digital Signage
• Interactive Display

Address
1600 Amphitheatre Parkway
Mountain View, California 94043
United States of America

Website
cloud.google.com

Social Networks

IntelePeer delivers an omni-channel communications platform built for the enterprise. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. It’s time to move beyond basic communications!

Address
155 Bovet Road
Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Unified Communications

Products

• Atmosphere® Voice Services

  IntelePeer’s Atmosphere® Voice Services is a powerful communications platform that delivers global voice connectivity over an all-IP network. Our reliable and flexible platform eases the transition to IP-enabled cloud services, provides scalability, and creates significant cost savings.

• Atmosphere® Messaging

  To improve customer engagement in today’s mobile world, you need to move beyond basic voice communications. With Atmosphere® Messaging, you get a cost-effective, multi-channel communications solution that combines voice and messaging under one phone number.

• Atmosphere® SmartFlows

  Atmosphere® SmartFlows is an intuitive platform that anyone can use to create and manage omni-channel communication workflows. Whether you are in marketing, customer support, or just short on development resources, it’s easy to build, automate, and integrate communications anywhere your business needs it—no coding required!

• Atmosphere® Engage

  Atmosphere® Engage is a simple and effective way to manage, execute, and measure SMS and voice campaigns with your contacts. With pre-built templates and flows, marketing, billing, sales, operations, and human resources teams can build campaigns and manage the process all in one place.

• Atmosphere® Insights

  Atmosphere® Insights captures all customer interactions across the Atmosphere® platform and integrated third-party business applications to turn communication data into value. Whether the conversation starts via phone call or text message, Atmosphere® Insights can mine these valuable interactions to create powerful intelligence. Measure the things that are most important to your customer experience and communications strategy.

Jabra is a leading global manufacturer of audio solutions committed to engineering best-in-class communications and sound devices that enhance concentration, conversation and collaboration in the modern-day workplace.

Address
900 Chelmsford Street Tower II, 8th Floor
Lowell, Massachusetts 01851
United States of America

Website
www.jabra.com

Social Networks

Address
1009 Think Place
Morrisville, North Carolina 27560
United States of America

Website
www.lenovo.com

Mersive Technologies is an award-winning wireless collaboration software company that facilitates productive and engaging meetings, conferences, and classes by providing intuitive wireless screen sharing solutions that enable any number of participants to share content from virtually any device to any meeting room display. We believe the workplace should be meaningful, connected and enjoyable for everyone and are trusted by more than 4,000 corporations and higher education institutions including 30 of the top Fortune 100 companies. Mersive is based in Denver, Colorado with offices and customers around the world. To learn more visit www.mersive.com.

Address
2399 Blake St
Suite 150
Denver, Colorado 80205-2121
United States of America

Website
www.mersive.com

NEC Corporation of America is a leading technology integrator providing solutions that improve the way people live, work, and communicate. We deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics and technology solutions, with a special focus on safety, security, and efficiency. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 160 countries and $25 billion in revenues.

Address
3929 W John Carpenter Fwy
Irving, Texas 75063
United States of America

Website
www.necam.com

Social Networks

Nextiva provides cloud-based communications and collaboration solutions designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service®, Nextiva serves more than 150,000 businesses in the United States from its headquarters in Scottsdale, Arizona. Learn more at www.nextiva.com.

Address
8800 E Chaparral Rd, Suite 300
Scottsdale, Arizona 85250
United States of America

Website
www.nextiva.com

Social Networks

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies.

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• CXone

  NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations deliver exceptional experiences for customers and employees. Only the CXone platform unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

• Omnichannel Routing

  The NICE inContact CXone Omnichannel Routing suite empowers your agents to effectively interact with customers in any channel, enables you to deploy agents anytime, anywhere and implement routing and interactive voice response changes in hours—for maximum operational flexibility.

• Workforce Optimization

  CXone Workforce Optimization unlocks your team’s potential by inspiring self-improvement, amplifying quality management efforts, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership and accountability, and is fully integrated with CXone

• Analytics

  CXone Analytics provides you with relevant, consumable and actional data so you can make informed, data-driven decisions that will help you drive measurable improvements in operational productivity, customer satisfaction, and other strategic business goals

• Automation and AI (Artificial Intelligence)

  CXone Automation and Artificial Intelligence eliminates routine tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, your contact center agents can be allocated for higher-value and revenue-generating interactions.

We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers, with the industry's most complete, end-to-end portfolio of products, services and licensing. We adhere to the highest ethical business standards as we create technology with social purpose, quality and integrity. Nokia is enabling the infrastructure for 5G and the Internet of Things to transform the human experience.

Address
Karaportti 3
Espoo, 02610
Finland

Website
www.nokia.com

Sharpen Technologies is a cloud-based customer experience technology provider that offers an agent-first omni-channel contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Sharpen’s proprietary Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across multiple channels. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind.

Address
211 N. Pennsylvania Street, 4th Floor
Indianapolis, Indiana 46204
United States of America

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• Sharpen Empower

  Full contact center capabilities, focused on improving agent and customer experiences

• Sharpen Connect

  Unified communications app for everyone in the company

Voyant is a cloud-based provider of business communication services offering a portfolio of communication services and API-based CPaaS services including SIP Trunking, Unified Communications, Messaging, Faxing and SD-WAN data services. As one of the only business communication service providers operating a nationwide tier 1 local voice network, Voyant has over 9,700 on-net rate centers reaching nearly 90% of the U.S. population. For channel partners, Voyant delivers a self-service partner portal that allows partners to provision service, configure devices and manage their account. Voyant is a GTCR company.

Address
3905 Annapolis Lane, Suite 195
Plymouth, Minnesota 55447
United States of America

Website
www.voyant.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps

Products

• SIP Trunking

  Recognized as one of the largest SIP Trunking providers in North America, Voyant SIP Trunking offers high quality, low cost Tier 1 voice services that are easy and fast to deploy. SIMPLE SERVICE: Instantly connect your VoIP infrastructure to the Voyant network via TDM or SIP Trunks plus procure new phone numbers or port existing numbers with ease. UNLIMITED CALL CAPACITY: Automatically scale SIP trunks up or down with your call volume as needed and only pay for what you use. Most calls originate and terminate “on-net” delivering superior voice quality — 99.999% uptime and 97% Network Effectiveness Ratio (NER). CUT OUT THE MIDDLEMAN: Buy services directly from Voyant at a cost basis typically reserved for service providers.

• UCaaS

  Cloud-based unified communications giving your business on-the-go availability on any device. STAY CONNECTED ANYWHERE: Our simple-to-navigate, inclusive communications solution keeps you connected to your customers and streamlines your work day. PROMOTES TEAMWORK: UCaaS encourages employee collaboration by integrating all your company’s messages, chat, fax, conferencing, contact centers and other business apps in one platform. MULTI-DEVICE SUPPORT: Communicate from anywhere with support for multiple devices — your desk phone, web browser or smartphone app — all with the same phone number at no additional charge.

• Fax

  Secure, dependable and cost-effective document faxing from anywhere. ALWAYS SECURE: Voyant Fax meets stringent HIPAA compliance standards. Our APIs support T.38 real-time FoIO (128 bit) encryption protocol via sipper TLS. DEVELOPER-FRIENDLY API: Our customers have found our APIs to be effortless to use and easy to develop their faxing applications. We provide clear and current setup instructions, and we offer an open-source first party and community-contributed client libraries to quickly get you started. NO HARDWARE NEEDED: Send and receive faxes via a web browser and an Internet connection. If using a fax machine, ATA hardware is available to connect to the Internet. FREE STORAGE: Up to six months of storage at no cost. NO BUSY SIGNALS: Faxes are queued to prevent busy signals.

• Messaging

  REST-based SMS and MMS services enabling your business to send and receive messages with your customers. FLEXIBLE OPTIONS: One-way and two-way SMS and MMS services. NATIONWIDE PHONE NUMBERS: Local or toll free numbers. SPAM CONTROL: Protect your end users from unwanted messages and costs.

• SD-WAN

  Connect directly to the Voyant voice network via Managed SD-WAN, which helps businesses manage voice and data services. COST SAVINGS: Two or more broadband Internet connections replace or enhance traditional network technologies such as MPLS based Ethernet or T1 services. MAXIMIZE UTILIZATION: Aggregate bandwidth across available broadband connections for outstanding performance and maximum efficiency. IMPROVED SECURITY: Intelligent VPN tunnels provide secure connectivity back to other SD-WAN locations or other network topologies. APPLICATION AWARE QoS: Each of your broadband connections will be continuously monitored in real-time. We utilize advanced application-aware network routing and packet duplication to optimize QoS sensitive traffic performance.

X2O Media provides technology and services for the emerging visual communications and real-time data visualization market. The award-winning X2O Platform represents a new category of communication tools that improve the way enterprises engage with their employees and build brand awareness. By extending standard digital signage, X2O Media's next generation corporate communications solutions reduce costs, drive safety and deliver corporate information and performance dashboards for intelligent targeting to audiences on the screens they use most - their desktop and mobile devices. Learn more at X2OMedia.com.

Address
147 St. Paul Street -249
Montreal, Quebec H2Y 1Z5
Canada

Website
www.x2omedia.com

Social Networks

Audio and video conferencing solutions from Yamaha streamline collaboration and boost productivity wherever people need to speak openly, share freely and create exceptional things. Yamaha’s considered approach to building enterprise-grade microphone systems, conference phones, and video sound bars ensures exceptional audio quality, ease of connectivity and flexibility for meetings across the table or across the globe. With core tenets of simplicity, clarity and efficiency, Yamaha brings to unified communications a passion for sound and performance that has been creating excitement and inspiration for more than 130 years.

Address
144 North Rd
Suite 3250
Sudbury, Massachusetts 01776
United States of America

Website
uc.yamaha.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Yamaha CS-700 Video Sound Bar

  Equip your huddle room with best-in-class audio, video, and screen-sharing capabilities with this all-in-one video conferencing system. Designed with smaller spaces in mind, this wall-mounted system features ultra-wideband audio and high-quality video to bring spectacular clarity to all of your communication and collaboration needs. Integrated remote management capability makes it easier than ever for your IT department to remotely monitor, manage, and upgrade huddle room installations.

• Yamaha YVC-200 Speakerphone

  Take important calls wherever, whenever with this personal speakerphone, designed to offer professional-quality audio while connected to your laptop, phone or tablet. The built in rechargeable battery allows for complete portability for up to 10 hours, it’s the ideal device for open workspaces, huddle rooms, home offices, and travel. Available in a choice of white or black, the unit blends into any home or corporate office. Its small, lightweight, and space-saving design is perfect for portability and for deployment at laptop or mobile terminals. A headset jack allows for private listening and the option to enjoy music through the unit between calls.

• Yamaha YAI-1 Conference Ensemble

  Bring superior sound to your large conference room or boardroom with the YAI-1 Conference Ensemble, a professional USB audio solution that works straight out of the box using network wiring – no audio processing skills or AV expertise needed. Setup is easy: the system arrives pre-programmed, with microphones already paired, and the USB connection works with your existing conferencing system and standard network wires. All of the components that you’ll need are included in the bundle, from microphones to cables, along with easy-to-follow instructions that guide you through installation. Featuring the Executive Elite wireless system and microphones, along with the Yamaha MRX7-D DSP processor, it’s a flexible solution for a wide variety of conferencing applications.

• Yamaha YVC-1000 USB & Bluetooth Conference Phone

  Ideal for medium and large spaces, this intuitive communications system features separate microphone and speaker units for flexibility during audio, web, and video conferencing. Designed to support 2 external speakers and 5 daisy-chained microphones, it’s the perfect scalable solution for accommodating larger meeting rooms and additional participants. Adaptive echo cancellation and human voice activity detection (HVAD) minimize background noise, facilitating natural, stress-free conversation during every call.

• Yamaha YVC-300 Speakerphone

  Don’t be fooled by this portable conference phone’s compact design: with Yamaha technology, great sound comes in small packages. This USB and Bluetooth-enabled speakerphone outputs the highest volume in its class, delivering crisp sound that fills collaboration spaces and small conference rooms. Industry-leading sound processing technology, including adaptive echo cancellation and human-voice activity detection (HVAD), optimizes your call’s clarity by reducing background noise. Plus, its portable design makes it the ideal communications solution for setting up calls from any area of your workspace without the cost of dedicated equipment. There’s no complex setup necessary. Just take it to your meeting area and connect the USB cable to your PC for use. Simple buttons and indicator lights allow for intuitive control and stress-free use.

Address
4th-5th Fl,S. Bldg, No.63 Wanghai Rd, 2nd Software Park
Xiamen, 361008
China

Website
www.yealink.com

Arkadin, an NTT Communications company, is one of the world’s fastest growing Cloud Communications providers. We offer a wide range of solutions including Unified Communications--delivered via Microsoft Teams and Cisco WebEx Teams--and Virtual Events. These solutions are delivered in the Cloud for fast, scalable, global deployment. Arkadin’s mission is to lead companies to increased growth and success by delivering positive collaboration experiences.

Address
5 Concourse Pkwy
Suite 1600
ATLANTA, Georgia 30338
United States of America

Website
www.arkadin.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

High-performance connectivity is the lifeblood of businesses amidst global competition. Aryaka was founded with a simple vision to deliver the best possible managed WAN connectivity to such global enterprises. With over 800+ customers worldwide and thousands of sites utilizing the Aryaka global network to deliver the best possible connectivity and application performance, Aryaka is the sought-after leader for WAN transformation, including managed SD-WAN initiatives for the global enterprise.

Address
1800 Gateway Drive
Suite 200
San Mateo, California 94404
United States of America

Website
www.aryaka.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• Managed SD-WAN for the Global Enterprise

  Traditional overlay SD-WAN vendors offer simplicity and speed, but don’t own the underlying network to make performance guarantees. Telcos and Service providers own the network, but lack the software innovation and can be notoriously slow and complex to deal with. Aryaka has built a high-performance network with 31 points-of-presence with managed connectivity, offloading customers from sourcing expensive resources at remote locations. With several patents, Aryaka’s purpose built private network and state-of-the art management offering, deliver an experience unlike any other offering in the industry today. It is the “best of both worlds” Aryaka is constantly innovating. Some key innovations Aryaka is driving include: ?WAN diversity and access supporting a variety of protocols and end-to-end connectivity ?Capabilities that deliver world-class customer experience with deep visibility as part of its “MyAryaka” portal ?Access and edge security for the branch ?Network function virtualization (NFV) for next generation firewalls and micro-segmentation ?Hybrid WANs and next-generation managed SD-WANS

With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service, contact center interaction management and workforce optimization capabilities are combined with next generation components while leveraging Aspect’s breadth and depth of proven technology. The robust, intuitive and beautifully-designed software, delivered via our cloud, private cloud and on-premises, provides everything needed to delight consumers and employees alike.

Address
2325 East Camelback Road, Suite 700
Phoenix, Arizona 85016
United States of America

Website
www.aspect.com

Social Networks

AudioCodes designs, develops and sells advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Cable, and Enterprise networks. AudioCodes’ product range includes Media Gateways, Multi-Service Business Gateways, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers, and Value Added Applications.

Address
200 Cottontail Ln
A101E
Somerset, New Jersey 08873
United States of America

Website
www.audiocodes.com

Social Networks

Address
9300 SW Gemini Drive
Beaverton, Oregon 97008
United States of America

Website
www.biamp.com

BICS is a leading global communications enabler bridging the telecom and digital world with a suite of strategic solutions to differentiate your Voice, Data, Messaging, Roaming, Security, Analytics, IoT deployment or Virtual Network offering in the face of dramatic market shifts. Our HQ is in Brussels, with offices across Europe, Asia, Middle East, Africa and the Americas. With a diverse and multicultural team of 500+ employees, we continuously strive to provide customers with the highest level of quality, reliability and interoperability.

Address
Rue Lebeau 4
Brussels, 1000
Belgium

Website
www.bics.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Numbers-as-a-Service

  Numbers-as-a-Service for global businesses Cut OpEx and slash cost of ownership even as you expand to new markets with a local presence at country or city level with mobile and fixed numbers in more than 200 countries with high-quality voice connectivity.

• APIs

  APIs: Easy to order, manage and troubleshoot Our easy-to-integrate APIs make it easy and quick to check for number availability, find the price of a number and even order numbers: and provide the information in near-real time. Or brand and offer our APIs as part of your own offering: especially useful if you’re a conference service or UC provider. Don’t have an API-ready environment? Use our online portal for number provisioning, price inquiries and to order, manage and troubleshoot your cloud numbers.

• SIP Trunking

  Connect your cloud communications platform to fixed and mobile networks around the world through a unified single infrastructure with BICS SIP Trunking Services. Integrate your voice and data communications on a single global platform via a single interconnection and achieve significant savings on telecoms costs.

Bluescape, a leading collaboration workspace solution, enables companies to innovate, collaborate, and work together more efficiently. Its online whiteboard gives dispersed teams a visually-rich, interactive platform to work and share multiple third-party applications, documents, multi-media and web content simultaneously. Users can write, draw and add notes in real-time in the digital space to work more creatively in and beyond meetings. Founded in 2012, Bluescape is based in San Carlos, California and is a wholly owned subsidiary of Haworth.

Address
999 Skyway Rd, #145
San Carlos, California 94070
United States of America

Website
www.bluescape.com

Social Networks

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Address
400 1st Ave N, Suite 300
Calabrio
Minneapolis, Minnesota 55401
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Cloud-based Services

Products

• Calabrio Analytics

  Integrate multi channel customer input to gain unprecedented visibility and control.

• Advanced Reporting

  Visualize contact center metrics. Cross-reference data enterprise-wide. Deliver meaningful insights.

• Workforce Management

  More than optimized staffing levels, modern tools to improve predictability and performance.

• Quality Management

  Access and evaluate 100% of your customer interactions. Gain powerful insights.

• Call Recording

  Clean and simple, capture and retrieve calls quickly and accurately.

CounterPath has revolutionized how people communicate in a BYOD and mobile workforce with Unified Communications and Collaboration solutions for SMBs and enterprises. From single locations to national and international chains, its flagship product, Bria, provides a VoIP communication solution that can span in-store, office, warehouse, and contact center locations. With tools for voice and video calling, messaging, and collaboration, staff can reach anyone, anytime, regardless of their location, and on any device. CounterPath’s award winning solutions provide an unparalleled user experience for today’s dynamic workforce, while solving corporate deployment and network security challenges for IT administrators.

Address
Suite 300, One Bentall Centre 505 Burrard Street, Box 95
Vancouver, British Columbia V7X 1M3
Canada

Website
www.counterpath.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• Bria Teams

  Bria Teams provides a single hub for team communication and collaboration across all of your devices. Combining secure, CounterPath-hosted team voice and video calling, messaging, and collaboration tools on up to three devices per user, Bria Teams is a perfect solution for SMBs and SMEs looking to digitally transform their office communications. Packaged in an easily scalable subscription model, and providing convenient onboarding and administrator tools in a central web dashboard, Bria Teams sets the new standard for team communication and collaboration apps.

• Bria Enterprise

  Bria Enterprise is an easy to deploy, cloud-managed Unified Communication and Collaboration (UCC) solution for large-scale enterprises and channel partners serving small, medium and large businesses. Interoperable with market leading hosted and cloud-based call servers and VoIP services, Bria enables organizations to extend business communications across any device, network, and platform, and augment communications with next-generation collaboration tools, including instant messaging and presence, file transfer, screen sharing and virtual meeting rooms, without any impact to existing infrastructure.

• Bria Custom

  Have complex communication requirements in your organization? CounterPath has a variety of options to help you customize a UCC solution that can deliver exactly what you need. From adding your brand and specifying features in a one of a kind solution, to locking a user interface in a system tray for contact centers, to leveraging the CounterPath SDK to integrate communication tools into existing applications; chat with our team and find out how we can solve your communication and collaboration needs.

GAI-TRONCS®, a Hubbell Company, is the largest company focused on the communication needs of the world's industrial and commercial markets. Our IP solutions have removed the heavy audio cable from the equation and opened a seamless link between office and plant communications. Our HUBBCOM™ IP Devices provide aesthetically appealing communications in the form of sever-less intercom, point-to-point intercom/video, overhead speaker broadcasting, and web portal access. It additionally offers options for SIP telephone functionality and WiFi connectivity. HUBBCOM™ IP Devices provide reliable, seamless communications from the office to the harshest environments. See HUBBCOM™ products in booth #1733.

Address
3030 KUTZTOWN ROAD
Reading, Pennsylvania 19605
United States of America

Website
www.hubbell.com/gai-tronics/en

Social Networks

Infovista, the leader in modern network performance on SD-WAN, provides complete visibility and control to deliver unmatched experiences on cloud-based applications – including UC and collaboration. At the core of our approach are data and analytics, to give you real-time insights and make critical business decisions. Application intelligence allows enterprise networks to positively impact employee productivity and elevate customer experience while reducing overall IT costs. Infovista offers a comprehensive line of solutions to more than 1,500 enterprises and service providers globally. Know Your Network with Infovista.

Address
20405 Exchange Street, Suite 301
Ashburn, Virginia 20147
United States of America

Website
www.infovista.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop

Products

• Ipanema SD-WAN

  Ipanema SD-WAN solves the challenges of delivering cost effective bandwidth while guaranteeing that both critical business applications and other applications coexist efficiently and securely, even during network congestion. Ipanema simultaneously and automatically monitors, controls, accelerates and selects the best path for all applications across two or more available networks based on business objectives. The solution supports a full set of application performance software capabilities that can be deployed as individual microservices or an integrated solution. To learn more about our SD-WAN solution, click here: https://www.infovista.com/products/ipanema-sdwan

iOFFICE is the leading workforce-centric IWMS and the only 100% SaaS platform for the Digital Workplace. iOFFICE equips workplace leaders with the real-time data and mobile tools to plan for the future. iOFFICE HUMMINGBIRD is the first Employee Experience solution AND MOBILE APP, that allows employees to find, reserve, request and receive the spaces, people and events they need while automatically collecting BI. To learn how 1400 companies like Adobe, QVC, McKesson and more are creating the most productive workplaces on earth, visit www.iOFFICECORP.com.

Address
1210 West Clay
Houston, Texas 77019
United States of America

Website
www.iofficecorp.com

Social Networks

IR is a leading global provider of proactive experience management solutions for critical communications ecosystems. Prognosis for Unified Communications, Contact Center and IR Testing Solutions are the industry's preferred choice for ensuring the performance, availability and service quality of Unified Communications and Contact Center technologies from Cisco, Avaya, Microsoft Lync/Skype for Business, Oracle, Sonus, Verint and more. For further information on IR, visit www.ir.com

Address
6312 S Fiddlers Green Circle, Suite 500N
Denver, Colorado 80111
United States of America

Website
www.ir.com

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is a smooth way to save time, money and contribute to a more sustainable world. Crystal clear audio and a sharp video image are essential for efficient meetings, this is why we only focus on cutting-edge technology. Our audio technology OmniSound® is built into all Konftel Conference phones and devices, sold globally under the Konftel brand and our headquarter is based in Sweden.

Address
Dobelnsgatan 19
Umeå, 903 30
Sweden

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel C50300IPx Hybrid

  Shine together. Exceptional video conferences. Konftel C50300IPx Hybrid is a flexible premium video collaboration solution for medium and large meeting rooms. Fantastic PTZ camera, conference phone with OmniSound® and Konftel OCC Hub with HDMI for screen connection. Hybrid conferencing: combine meeting apps on your computer with telephone calls via SIP.

• Konftel C20Ego

  Huddle Room Video. Convenience in a box. Konftel C20Ego is the perfect video collaboration solution for small huddle rooms, combining the Konftel Cam20 4K conference camera and the brilliant Konftel Ego speakerphone with OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s HDMI screen to the collaboration app on your laptop.

• Konftel 300Wx

  Absolute Freedom. The Konftel 300Wx wireless conference phone allows you to hold meetings wherever is convenient for you – without worrying about network and power outlets. The wireless DECT technology is both reliable and secure. Choose a base station to suit your company’s telephony environment, SIP or analog, or connect to an installed DECT system. The rechargeable battery gives you up to 60 hours of talk time.

• Konftel 300IPx

  The Art of Easiness. One click is all it takes to start or join a meeting. Conference calls are easier than ever with the Konftel 300IPx and Konftel Unite mobile app. This versatile IP conference phone is ideal in any room right up to large auditoriums. It has a USB port and works perfectly with Skype for Business, Cisco, Avaya and other meeting tools. Konftel’s patented OmniSound® technology delivers crystal-clear, natural HD audio.

• Konftel 800

  True Conference delight. The next generation IP conference phone, with OmniSound audio, mobile app integration and daisy chain connection.

Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment to help you present your business in the best light and make the best impression with every conversation. Recognized as Frost & Sullivan’s Cloud Video Conferencing Vendor of the Year, Lifesize leads the industry in customer satisfaction with the world’s first 4K video conferencing solution and 4K service architecture.

Address
1601 S. Mopac Expwy, Suite 100
Austin, Texas 78746
United States of America

Website
www.lifesize.com

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Metaswitch is the world’s leading cloud native communications software company. The company develops commercial and open-source software solutions that are constructively disrupting the way that service providers build, scale, innovate and account for communication services. By working with Metaswitch, visionary service providers are realizing the full economic, operational and technology benefits of becoming cloud-based and software-centric. Metaswitch’s award-winning solutions are powering more than 1,000 service providers in today’s global, ultra-competitive and rapidly changing communications marketplace. For more information, please visit www.metaswitch.com.

Address
399 Main Street
Los Altos, California 94022
United States of America

Website
www.metaswitch.com

MiaRec, Inc. is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec, Inc. offers advanced contact-center functionality such as Call Recording, Live Monitoring, Reporting, Speech Analytics, Screen Capture, and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Address
333 W Santa Clara, Suite 618
San Jose, California 95113
United States of America

Website
www.miarec.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• MiaRec WFO Suite

  MiaRec WFO Suite is a fully integrated contact-center workforce optimization solutions. It includes MiaRec Call Recording, Live Monitoring, Screen Capture, Agent Evaluation, and advanced Reporting.

• MiaRec Call Recording

  MiaRec Call Recording is an advanced, secure and reliable software solution for recording of calls in contact centers for compliance and quality management purposes.

• MiaRec Quality Management

  MiaRec Quality Management solution provides contact center managers with tools to evaluate and analyze agents' performance for exceptional customer service and better business results.

• MiaRec Recording Announcement

  MiaRec Recording Announcement is a fully automatic recording announcement, played before the call to notify the customer that the call will be recorded. Available for both inbound and outbound call scenarios.

• MiaRec Service Provider Edition

  MiaRec Service Provider Edition is a multi-tenant cloud-ready solution for service providers, offering hosted call recording and contact center management services.

Nectar’s Unified Communications and Collaboration Performance Management solutions deliver exceptional application, network and endpoint health. Nectar delivers the promise of UC with the most comprehensive multi-vendor UC network monitoring, diagnostics and reporting solutions for Cisco, Microsoft Skype for Business/Teams and Avaya. Nectar has revolutionized the way in which contact centers, enterprise businesses and service providers manage their UC voice, video and collaboration networks on-prem in the cloud or hybrid deployments. Nectar - Because Every Conversation Matters.

Address
366 North Broadway, #201
Jericho, New York 11753
United States of America

Website
nectarcorp.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Nectar UCMP

  Nectar’s Unified Communications Management Platform (UCMP) has revolutionized the way in which contact centers, enterprise businesses and service providers manage their UC voice, video and web collaboration applications, systems and networks. Nectar’s UCMP delivers exceptional application, network and endpoint health and performance management across the monitoring, reporting and diagnostics functions.

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise and cloud platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, speech analytics, workforce management, and gamification. With a portfolio of 170 patents and growing, Noble leads the way in pioneering solutions for the contact center market.

Address
1200 Ashwood Parkway, Suite 300
Atlanta, Georgia 30338
United States of America

Website
www.noblesystems.com

Social Networks

Visit booth 1732 to learn about a groundbreaking new audio conferencing capability from our Microphone Mist™ technology, as well as new integrations with Zoom Rooms, Intel Unite® and more. And, of course you can hear a demo of our HDL300 system. Our customer base is growing fast thanks to our disruptive approach and our success in creating simple solutions that make working together easy, whether everyone’s in the same room or spread around the world.

Address
1301 401 9th Avenue SW
Calgary, Alberta T2P 3C5
Canada

Website
www.nureva.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

Products

• HDL300 system

  Hear how 8,192 virtual microphones provide true full-room pickup for virtually any mid-size room configuration. And the HDL300 systems bring you DIY simplicity, with easy installation, autocalibration and plug-and-play connectivity.

• Dual HDL300 system

  It takes just two microphone and speaker bars to bring true full-room pickup to large spaces. The Dual HDL300 system costs a fraction of traditional systems and, like the HDL300 system, works with your preferred UC&C application.

NVT Phybridge is the leader in Power over Long Reach Ethernet (PoLRE) using Modern LAN principles and SmartPathPoE™ technology to make IP connections efficient and cost-effective. Our CHARIoT Series of switches help customers modernize to an IP based network, transforming the existing or new infrastructure into an IP path with power. We are a North American-based technology company with global reach dedicated to practical innovation. Our number one priority is bringing innovative and affordable solutions to market that are technologically advanced as well as practical for the customer.

Address
3457 Superior Court, Unit 3
Oakville, Ontario L6L0C4
Canada

Website
www.nvtphybridge.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Security
• Unified Communications

Products

• NVT Phybridge FLEX Extender Kits

  The FLEX Unmanaged Extender Kits are robust, single port solutions that work with any PoE switch brand to enable quick and easy deployment of IP endpoints over multi-pair UTP for distances up to 2,000ft (610m). That’s 6Xs farther than standard Ethernet switch, connecting up to 4 IP devices from a single UTP cable run.

• NVT Phybridge FLEX 24-Port Managed Switch

  The award-winning NVT Phybridge FLEX 24 Managed Switch is a versatile, secure, high-powered, enterprise-class, long reach managed PoE solution that delivers fast Ethernet and PoE++ (50W per port) over multi-pair UTP for up to 2,000ft (610m).

• NVT Phybridge FLEX 8-Port Unmanaged Switch

  The plug and play NVT Phybridge FLEX8 Unmanaged Switch delivers fast Ethernet and PoE++ (50W per port) over multi-pair UTP for up to 2,000ft (610m).

• NVT Phybridge PoLRE 24-Port/48-Port Managed Switch

  NVT Phybridge Power over Long Reach Ethernet 24-Port/48-Port (PoLRE 24/48) Managed Switch leverages the existing voice infrastructure to deliver Ethernet and PoE over single-pair UTP with extended reach capabilities to support IP devices up to 1,200ft (365m).

• NVT Phybridge PoLRE LPC 8-Port Unmanaged Switch

  The plug and play NVT Phybridge PoLRE LPC 8-Port Unmanaged Switch leverages the existing voice infrastructure to deliver Ethernet and PoE over single-pair UTP with extended reach capabilities to support IP devices up to 1,200ft (365m).

PathSolutions is a leading provider of network performance management and VoIP/UC performance management solutions that enable the rapid troubleshooting and resolution of Data, VoIP/UC, and video quality issues. TotalView® identifies the root-causes of problems, telling users exactly when, where, and why network problems occurred in plain-English. Problems get solved the first time they occur. TotalView continuously analyzes the state of the network and identifies and prescribes fixes for the root causes of performance issues. PathSolutions customers can quickly resolve performance issues, maximizing productivity and efficiency. Customers range from small businesses to large enterprises, carriers, and MSPs.

Address
3080 Olcott Dr
Ste A#210
Santa Clara, California 95054
United States of America

Website
www.PathSolutions.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Unified Communications

Products

• VoIP/UC Performance Management

  TotalView® identifies the root-causes of call quality problems, telling you exactly when, where, and why packet loss occurs in plain-English. Problems get solved the first time they occur. TotalView’s Call Simulator tool allows for unlimited packet loss tests. https://www.pathsolutions.com/voip-troubleshooting

• Network Performance Management

  TotalView® for Networks bridges the gap between monitoring and resolution, telling you exactly when, where and why your problem occurred in a matter of minutes. https://www.pathsolutions.com/network-troubleshooting

• Cloud Performance Management

  TotalView® can alert on the overall performance to cloud services as well as disclose the route tree used to reach the services so rootcauses of performance problems can be easily identified. Knowing where the problem is happening leads to faster resolution. https://www.pathsolutions.com/solutions/cloud-management

• SD-WAN Performance Management

  TotalView® SD?WAN monitoring can help shed light on what’s happening with each individual link and show the full route tree that connects to each endpoint as well as what occurred along that path. Configurable alerts permit knowing about problems with latency, loss, outages, and route changes. https://www.pathsolutions.com/solutions/sd-wan-management

• Packet Loss Testing

  TotalView® can help you find out when, where, and why packets are being dropped. The Path Mapping capability investigates which links and devices were used between any two endpoints and tells you what they were doing at the time of the event to give you enough detail to know why the packets were dropped. https://www.pathsolutions.com/solutions/packet-loss-testing

Plivo is a cloud-based communications platform that enables businesses to connect, engage and interact with their customers. Plivo simplifies the notorious complexity of telecom by offering simple and enterprise grade building blocks, allowing customers to integrate phone calls, text messages and other communication functions into applications. Plivo's infrastructure handles billions of voice calls and messages every year from businesses around the world. Plivo headquarters are in San Francisco, CA.

Address
201 Mission Street, Suite 230
San Francisco, California 94105
United States of America

Website
www.plivo.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• WebRTC

Founded over five decades ago, QSC is a globally-recognized leader in the design, engineering and manufacture of award-winning high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control platform. Offering reliable, scalable and flexible solutions for professional installed, portable, production, corporate and cinema applications, QSC puts customers first with its highly-acclaimed sales, service, and support networks worldwide.

Address
1675 MacArthur Blvd.
Costa Mesa, California 92626
United States of America

Website
www.qsc.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Q-SYS NV Series Network Video Endpoint

  The Q-SYS NV-32-H is a network video endpoint native to the Q-SYS Ecosystem, serving as a multi-stream, software-configurable HDMI encoder/decoder that enables network-based video distribution for the Q-SYS Platform. Optimized for the meeting room, the NV-32-H delivers the right balance of high-quality (supporting resolutions up to 4K60 4:4:4), low-latency and network-efficient video distribution across a standard gigabit infrastructure with a multitude of I/O configuration options. Like all Q-SYS peripherals, the NV-32-H integrates seamlessly with the Q-SYS Platform offering fully integrated software-based audio, video and control for your system.

• Q-SYS Control

  Q-SYS Control from QSC offers a reimagined software-focused control paradigm including full-featured contemporary programming tools, drag-and-drop visual programming capabilities, as well as flexible and scalable management and monitoring capabilities needed for today’s enterprise.

• Q-SYS Reflect Enterprise Manager

  Q-SYS Reflect Enterprise Manager allows enterprises the ability to monitor and manage all Q-SYS-based AV systems across the global enterprise including Q-SYS Core processors and peripherals, as any connected third-party devices, to help reduce support costs and increase uptime for your entire AV system.

Red Box is the leading dedicated voice specialist, empowering organisations to capture, secure and unlock the value of enterprise wide voice. With the most open and connected platform, we capture and transcribe voice communications from over 55 systems (new and legacy), across global enterprises and SMEs. Our customers retain complete data sovereignty and we connect them to the broadest partner ecosystem to maximise the value of captured voice data. Trusted by leading organisations across financial, contact centre, government and public safety sectors we capture and secure millions of calls daily for over 3,000 customers around the world.

Address
450 Lexington Avenue
New York, New York 10017
United States of America

Website
www.redboxvoice.com

SecureLogix delivers a unified call security and authentication solution to enterprise, federal and military markets worldwide. Real-time security policy enforcement capabilities prevent call-level attacks, fraud, and service abuse and disruption. Cloudbased, automated call authentication and spoofing detection services increase contact center security, improve customer experiences and lower contact center costs. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls over the past 15+ years for some of the world’s largest corporations and military installations. For more information, visit SecureLogix on the Web at www.securelogix.com.

Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas 78232
United States of America

Website
www.securelogix.com

Social Networks

Sennheiser is among the world’s leading manufacturers of headphones, microphones, wireless transmission systems and high-quality headsets for business and entertainment. Our speakerphones and wired/wireless headsets for mobile phones, contact centers, offices and Unified Communications professionals are the result of Sennheiser’s focus on sound leadership, quality design and user focus.

Address
1 Enterprise Drive
Old Lyme, Connecticut 06371
United States of America

Website
en-us.sennheiser.com/headsets

Social Networks

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done. We deliver digital experiences that help people do their best work fast, creating great employee and customer experiences. ServiceNow (NYSE: NOW) works for you. To learn more, visit servicenow.com.

Address
2225 Lawson Lane
Santa Clara, California 95054
United States of America

Website
www.servicenow.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)

Products

• ServiceNow Customer Service Mangement

  ServiceNow® Customer Service Management helps increase customer satisfaction while reducing costs. Offer customers an effortless service experience with a personalized portal and self-service options powered by virtual agents, knowledge management, communities, and automated solutions. Improve agents’ efficiency with streamlined processes designed to provide solutions faster. Deliver service as a “team sport” by connecting customer service to other departments with workflow and holding teams accountable to deliver permanent solutions. Move from reactive to proactive service by identifying issues early through monitoring IoT devices and using analytics, and then notifying customers of solutions before they encounter issues. To learn more, visit www.servicenow.com/solutions/csm.html.

• ServiceNow Field Service Management

  ServiceNow® Field Service Management makes integrated, proactive service possible. Use drag?and?drop to match tasks to technician skills, and geographic assignments with current location and available inventory. Planned maintenance replaces reactive work. Integrate with Customer Service Management and IT Service Management to swiftly resolve problems and increase customer satisfaction.

Address
5800 West Touhy Avenue
Niles, Illinois 60714
United States of America

Website
www.shure.com/americas

Address
Lindhagensgatan 74
Stockholm, 112 18
Sweden

Website
www.sinch.com

Smooch connects any customer experience software to all the world's messaging channels for a more human customer experience. Smooch allows businesses and their customers to communicate through popular messaging channels like Facebook Messenger, WhatsApp, WeChat, Viber, Telegram, LINE, Twitter DM, SMS and RCS, in addition to the business’ website and mobile app. Smooch integrates with a business’ existing customer engagement software so businesses can maintain a single conversation with customers on whichever channels they prefer.

Address
5333 Avenue Casgrain
Montreal, Quebec H2T 1X3
Canada

Website
www.smooch.io

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps

StartMeeting®, running on the world’s second largest audio conferencing network based on call volume, offers businesses and enterprises professional-grade conferencing and collaboration features with a game-changing number of participants at a fraction of the price of our competitors. At StartMeeting, we believe conferencing should be limitless and empower you with all the tools, connections and reliability you need to thrive, no matter what your business size. Visit www.startmeeting.com to learn more and sign up for a free 30-day trial to see for yourself how StartMeeting is redefining the conferencing industry.

Address
4300 E. Pacific Coast Hwy
Long Beach, California 90804
United States of America

Website
www.startmeeting.com

Symbee is a new breed of developers and consultative experts; obsessed with delivering business outcomes that are focused on the Agent and Customer experience. Proudly built in the USA, Symbee’s solution suite builds connections between customers & businesses. Symbee solutions are designed to protect current investments while providing a path to leading edge customer engagement applications. Our core belief is that, great customer engagement starts by empowering the agents and business owners with solutions. Our Omni channel allows customers to engage on any media, anytime and anywhere; Symbee Connect is the connected fabric that brings it all together.

Address
1602 Indian Bay Dr.
Vero Beach, Florida 32963
United States of America

Website
symbee.co

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Symbee Connect

  Symbee Connect is a browser-based Agent solution that can be deployed on a PC and/or mobile devices! Symbee Connect Engagement drives digital interactions into the contact center by using a framework built to support Voice, SMS, WebChat, Social and all standard communication channels of today as well in the future. Symbee Connect Fusion will integrate Salesforce Lighting and other CRM solutions with Amazon Connect. The Symbee Connect Suite of solutions being announced are 100% focused on delivering a transformational customer engagement solution for our customers. Symbee Connect is delivered in a simple “pay as you use model,” to align with Amazon Web Services (AWS) pricing model. Solution Deployment, Configuration and Management of the Symbee Connect Solutions are made easy via browser-based interfaces and CloudFormation scripting on AWS. Symbee Connect is supporting the future of communications with Amazon Connect by providing a rich roadmap of features without the inherent cost and complexity.

• Symbee Connect Collaboration

  Symbee Connect Collaboration is a Unified Communication (UC) Client that transforms the Amazon Connect solution by providing managers, back office support and administrative teams access to a feature rich UC client. Symbee Connect Collaboration enables Amazon Artificial Intelligence (AI) features for the UC client expanding internal and external collaboration to the next level whether they’re working in a headquarters location, in a branch office or a home office

• Symbee Connect Engagement

  Symbee Connect Engagement is a Contact Center (CC) Client that enhances the core Amazon Connect solution by focusing on the agent experience through Realtime Metrics/KPI’s and unifying the customer engagement process when integrated with Symbee Connect Fusion. Symbee Connect Engagement enables Amazon Artificial Intelligence (AI) features for the CC client expanding internal and external engagement to the next level whether they’re working in a headquarters location, in a branch office or a home office.

• Symbee Connect Fusion

  Symbee Connect Fusion is a core framework that fuses customer engagement metrics allowing for more robust business process integration via Amazon Artificial Intelligence (AI) solutions. Symbee Connect Fusion supports integrations into Salesforce, SAP, ServiceNow, MS Dynamics, Zoho and EPIC. Symbee Solutions connect your employees to the customer via the Premise and/or Cloud integration seamlessly. It gives your agents the ability to drive digital transformation and cloud migration in support of your company’s customer engagement strategies. At the same time Symbee solutions provide IT with a bridge between your premise based solutions and the migration to cloud to meet growing business requirements. Integration with leading CRM Solutions like Salesforce, Microsoft Dynamics, Oracle, Zendesk, Infor CRM (formerly Saleslogix) and Zoho through the Symbee WebAgent provide for enhanced Customer, Agent and Supervisor experiences.

• Symbee Connect Analytics

  Symbee Connect Analytics is an Analytics Solution that streams data from Amazon Connect CTR, Amazon Connect Agent States and Symbee Connect Engagement feeds into a metrics driven dashboard that can be accessed based on an RBAC model. This Symbee Connect Analytics Dashboard allows you to set and view reporting metrics end to end in the contact flows including the IVR, set, view and monitor KPI-s targets and view Realtime Metrics that can help the Contact Center Drive First Contact Resolution (FCR) for their customers.

Address
1117 S California Avenue
Palo Alto, California 94304
United States of America

Website
www.symphony.com

T1V is a visual collaboration company specializing in multitouch, multiuser software for enterprise and education markets. The company’s collaboration platform includes ThinkHub® multitouch collaboration, ViewHub™ wireless presentation, and AirConnect™ mobile app - all working cohesively to support a seamless, intuitive user experience for both in-room and remote participants. T1V’s suite of collaboration software represents total meeting room solutions that are easy to deploy and use. All T1V solutions are Built for BYOD™ (bring your own device) to support the many devices, programs, and platforms of today’s meeting and learning environments. To learn more, visit t1v.com.

Address
5025 West WT Harris Boulevard
Charlotte, North Carolina 28269
United States of America

Website
www.t1v.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Products

• ThinkHub

  By consolidating the moving pieces of teamwork – devices, applications, people, ideas, and content – ThinkHub revolutionizes your ability to achieve great work, together. Whether you’re giving a presentation, running a brainstorming session, strategizing, and more, our wireless collaborative software allows you to engage with your peers and cultivate exceptional work in real-time, while saving time. ThinkHub is Built for BYOD™ (bring your own device) to support the many devices, programs, and platforms of today’s meeting environments.

• ThinkHub xCanvas

  Driven by customer demand, ThinkHub xCanvas extends the ThinkHub experience beyond a single display to multiple displays dispersed throughout a room. Imagine a room where you have a display on every wall, with the ability to place content anywhere in the room via touch or mobile device. The xCanvas also features snap grids, so once a content asset is dragged to the drop zone, the asset will snap into place at that grid’s largest size and resolution. Displays can be touch or non-touch; non-touch displays will be controlled solely via mobile devices. ThinkHub xCanvas is an add-on upgrade to our standard ThinkHub offering.

• ThinkHub MultiSite

  ThinkHub MultiSite bridges global offices into a single, shared workspace. Use ThinkHub MultiSite to connect up to 10 offices at a time for true room-to-room collaboration.

• ThinkHub Groups

  With ThinkHub Groups, users can create groups and add individual content assets to those groups. Groups can contain notes, sketches, images, videos, PDFs, or any other content asset shared to the Canvas. Once a group is created, users have the ability to assign a theme (background and text color), and can control the way the group content is displayed (grid or radial format, spacing between assets, alignment, and more…). ThinkHub Groups are an effective way to manage and organize Canvas content, and help participants to visualize and categorize content in large team planning and brainstorming sessions.

TetraVX is a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions. TetraVX understands every component of making a cloud UCC solution successful and provides specialized services designed to create better quality connections between employees, partners, and customers. With a product-neutral, consultative approach, TetraVX can deploy, integrate and support three industry-leading products either on-premise, in the cloud, or as a hybrid. By integrating new feature-rich, cloud platforms with current IT infrastructure and business applications, TetraVX can provide a truly customized solution for your unique UCC vision.

Address
333 W Wacker Dr. Suite 600
Chicago, Illinois 60606
United States of America

Website
www.tetravx.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• A/V Meeting Room Technologies

Products

• sVX Powered by Microsoft

  sVX is an all-in-one, cloud-based Microsoft Skype for Business solution for all of your business’s IM, voice, video, and collaboration needs. With full integration into Microsoft Office, it’s easier than ever to share applications and content, increasing productivity and generating a better work environment. No matter what kind of feature you need, or which device you use, sVX is aimed to help people be and do better together.

• nVX Powered by TetraVX

  nVX is a cloud-based unified communications solution that provides the flexibility, and mobility to do business from anywhere, at anytime. Easy to implement and easy to manage, nVX provides a seamless migration of your business phone system to the cloud. nVX is a cost-effective alternative to aging on-premise solutions due to its ability to leverage pre-existing investments in hardware, licensing and end-user clients where applicable.

• cVX Powered by Cisco

  cVX is a cloud-based Cisco unified communications solution built with your business objective in mind. Get market-leading features such as call control, communications gateways, and applications delivered to you in the cloud. Whether you need to control costs, improve productivity, or boost innovation, cVX has everything you need and want in a cloud phone system.

• AlertPro

  AlertPro is an enterprise-class monitoring and analytics platform built for cloud-based Microsoft solutions. With a centralized management platform for multi-vendor network ecosystems, AlertPro ensures optimal call quality for your end-users and reduces mean resolution time for your IT departments.

thinQ offers complete control over every aspect of a business' inbound and outbound voice traffic. With an innovative Least Cost Routing (LCR) engine and the industry's only Toll-Free LCR, thinQ enables companies to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order both local and Toll-Free numbers and enable SMS/MMS, CNAM, LRN functionality, and more.

Address
5420 Wade Park Blvd.
Suite 100
Raleigh, North Carolina 27607
United States of America

Website
www.thinq.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• thinQ Least Cost Routing (LCR)

  thinQ’s Least Cost Routing (LCR) cloud platform delivers high-quality call routing with optimal pricing.

• Twilio LCR Plugin

  Supercharge your Twilio Voice experience with thinQ’s powerful Least Cost Routing platform.

• thinQ Toll-Free LCR

  Our first-of-its-kind cloud solution offers control and pricing over toll-free calls.

• CNAM Database

  A flexible, more cost-efficient way to integrate caller ID data into your phone systems.

• thinQ Inbound & Outbound Voice

  Our cloud-based origination service gives you control over carriers for inbound and outbound calls.

TTEC Holdings, Inc. is a leading global customer experience technology and services provider focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands. TTEC delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, TTEC’s ~50,000 employees operate on six continents around the globe. www.ttec.com

Address
9197 S. Peoria Street
Englewood, Colorado 80112
United States of America

Website
www.ttec.com

Social Networks

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Address
121 South Eighth Street
Minneapolis, Minnesota 55402
United States of America

Website
www.unimax.com

Social Networks

Vbrick offers the most scalable and secure enterprise video platform on the market. Their Rev solution enables organizations to easily and quickly adopt video across the enterprise. Organizations that adopt Vbrick can fulfill use cases across the spectrum, from CEO all hands meetings to team broadcasts to video streaming ‘office hours’ on the live streaming side, to innovative uses of recorded videos for sales and marketing, training and compliance, security, and user generated content – all with an ease and at a scale unprecedented in the industry.

Address
607 Herndon Parkway, Ste. 300
Herndon, Virginia 20170
United States of America

Website
www.vbrick.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Vbrick Rev

  Cloud-based video content management system

• Vbrick Distributed Media Engine

  Component of Enterprise Content Delivery Network (eCDN)

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Address
175 Broadhollow Road
Suite 100
Melville, New York 11747
United States of America

Website
www.verint.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Desktop
• Video: Room Systems

VOSS Solutions provides multi-vendor UC management and migration technology to automate and simplify the challenge of operating today's increasingly sophisticated communications environments. VOSS-4-UC can be consumed on premises or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments. VOSS MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services. VOSS technology has been deployed by over 130 cloud service providers and prominent enterprise organizations across the world. www.voss-solutions.com.

Address
2301 N Greenville Avenue
Suite 270
Richardson, Texas 75082
United States of America

Website
www.voss-solutions.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• VOSS-4-UC

  VOSS-4-UC can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments.

• MiGR8-2-UC

  MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services.

• VOSS Analytics

  VOSS Analytics allows you to quickly retrieve information about users, devices, services, licenses and transactions, through an easy-to-use web-based portal.

• VOSS Assurance

  VOSS Assurance integrates with VOSS-4-UC to enrich the data needed for monitoring and fault detection leading to faster resolution. Add business context to the technical data available from your UC solution to ensure quality service delivery.

• VOSS Self-Service

  VOSS Self-service is a fully customizable, intuitive, and secure web-based portal for end user self management. It empowers end users to to manage their own services, features and devices, in real-time, from any smart device, wherever they are located.

Build your best business communications with Voxbone. Increase the efficiency of your comms with our agile, reliable and global cloud voice and messaging services that let you reach customers wherever they are. By consolidating in the cloud with a single SIP connection from Voxbone, you can halve the cost of your comms. Our elastic voice and messaging gives you local presence on demand across 93% of the global economy. Our services are fully compliant in every market, providing long-term availability and carrier-grade quality in 65 countries for your peace of mind. The best business communications are built with Voxbone.

Address
Voxbone S.A, Avenue Louise 489, Floor 5 & 6
Brussels, 1050
Belgium

Website
www.voxbone.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services

Products

• Contact Center

  Bridge the gap between you and your customers, wherever they are. Create an elastic, redundant omni-channel CX strategy with voice and messaging for a local presence in the places that matter most to your business. Want to create the best-possible customer services operation or contact center platform? Then build on our backbone, for a single direct connection to 65 high-value markets.

• Corporate Telephony

  Whether for internal enterprise telephony or a unified communications app, integrate your platform with our on-demand, two-way voice and messaging services for a global solution you can deploy in minutes. Enjoy elastic, carrier-grade and fully-compliant services in the markets that matter most to your business. With Voxbone's cloud SIP trunks in your corner, you can cut your communications bill in half.

• Conferencing

  For the most effective inter-office collaboration or a globe-spanning conferencing platform that's plugged into more high-GDP countries than anyone else, there can be only one answer. Voxbone's high-quality, elastic and fully-compliant voice services bring teams closer together, regardless of their physical location. Seamlessly integrate our dial-in numbers to offer your end users more ways to join the conversation, crystal clarity and smoother collaboration.

• Apps and Services

  Empower customers to extend the reach of their apps and services with API-powered voice and messaging in 65 high-value markets. Build with Voxbone for fully compliant elastic cloud communications services that integrate with any SIP-enabled application and can be easily managed at scale with our tools and APIs.

911 Secure was founded because the need for a comprehensive, affordable, easy to use Enhanced 911 solution is essential. By focusing on only E911, 911 Secure is able to ensure that all of their attention and product development is always pushing forward to the same goal. They believe in old fashion customer service. This is extremely important to them, due to the fact that their business is about saving lives. 911 calls are the most important calls that will ever be processed by a call server. We are excited to help organizations protect their employees and visitors. Be Secure Today!

Address
280 S Lemon Ave #2155
#2155
Walnut, California 91788
United States of America

Website
911secure.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

Products

• Sentry NG911

  Sentry NG911 is the first and only NG911 solution on the market. Sentry NG911 gives organizations the ability to provided additional detail to the 911 call taker that has never been available before.

• Sentry VPC

  Sentry VPC will automatically route 911 calls throughout the US and Canada.

• Sentry ELM

  Sentry ELM is software that will track the free movement of phones and provide on-site notification when a 911 call is placed.

• Sentry Gatekeeper

  Sentry Gatekeeper automatically geolocates softphones on laptops. This allows users to dial 911 from their softphone have that call route to the correct PSAP that services the address the user is located at.

Aceyus, the expert in Contact Center technology, unifies multi-platform/omni-channel data through highly customizable dashboards and optimized reporting. As companies embrace new digital channels Aceyus is at the center, keeping the focus Customer Experience with a goal of increasing satisfaction, employee engagement and bottom line profitability.

Address
10700 sikes place, suite 240
Charlotte, North Carolina 28277
United States of America

Website
www.aceyus.com

Social Networks

Agora.io offers a suite of APIs and other building blocks that allow developers to embed real-time voice, video, and interactive broadcasting functionality to any web or mobile app. With the Agora platform, developers can leverage embedded communications to draw large audiences and increase user engagement and stickiness with real-time, low latency video.

Address
2804 Mission College Blvd #201
Santa Clara, California 95054
United States of America

Website
www.agora.io

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Products

• Agora Voice Call

  Add real-time crystal-clear voice chat into any application with our easy to embed SDK.

• Agora Video Call

  Add real-time high quality video chat into any application with our easy to embed SDK.

• Agora Audio Broadcasting

  Broadcast your event around the world with our easy to embed SDK.

• Agora Video Broadcasting

  Create meaningful real-time engagement experiences for your users around the world with our easy to embed SDK.

AireSpring is a 100% channel focused nationwide network operator and managed services provider offering award-winning, fully managed and connected, cloud communications and connectivity solutions for multi-location enterprises. Products and services include SD-WAN, UCaaS, VoIP, SIP, Business Internet, managed connectivity, managed security, business continuity, MPLS and Wholesale Voice and Data. We offer a high touch approach, a single point of contact and provide dedicated managed services engineers and project coordinators, and white glove customer service, as well as industry-leading pricing and commissions.

Address
7800 Woodley Avenue
Van Nuys, California 91406
United States of America

Website
www.airespring.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Unified Communications

Products

• AirePBX

  AirePBX delivers unified communications capabilities with enterprise class features. While many cloud phone solutions leave you with no choice but to rely on the public internet, AirePBX offers fully managed connectivity over AireSpring’s owned and operated nationwide advanced IP network. Receive consistent voice quality with end-to-end Quality of Service (QoS) and 24/7 network monitoring. AireSpring pre-configures your equipment and dispatches a trained technician to perform professional on-site installation and testing of IP phones, routers and switches to ensure that your communications system works perfectly.

• AireSpring Managed Security

  AireSpring provides industry-leading software, now with SonicWall’s newest Advanced Gateway Security Suite (AGSS), hardware technology, and the needed expertise to secure your information assets 24/7/365, all at a fraction of the cost of in-house security resources. AireSpring’s Managed Security Service provides a comprehensive solution of technology and support services designed to defend your network against a wide range of emerging threats. AireSpring provides the configuration, monitoring, alerting and updating that your firewall and UTM hardware and software will need. Round-the-clock technical support and a 60-minute-or-less Call-Back SLA are included along with automatic weekly reports and analysis by certified security engineers.Combines the features of traditional firewalls, gateway anti-malware products, intrusion prevention systems and content filtering packages into a single solution. All of these security technologies are installed, configured, deployed, and managed as one unit. All event data is available through one reporting system so it is easier to identify threats early and take appropriate measures BEFORE your security has been compromised.

• AireSpring Platinum SD-WAN

  AireSpring’s Platinum SD-WAN package delivers a best-of-breed solution, to ensure that you get the right SD-WAN package while taking advantage of superior performance, versatility and savings. AireSpring’s Platinum SD-WAN package delivers an enhanced, fully managed, easy-to-deploy solution, including complete design engineering, dedicated project management and white-glove implementation and support from our team of technology experts. This innovative and customizable package helps companies optimize their communications networks by leveraging advanced SD-WAN features and functionality together with AireSpring’s nationwide, end-to-end managed connectivity and professional services. Our network Solutions Engineering team partners with you to determine the right sized SD-WAN package for your business. Unlike many one-size-fits-all solutions on the market today, you never pay for more than what you need. We also help ensure that your custom policies are accommodated to help reduce potential gaps in security. Each Platinum SD-WAN appliance arrives on-premises preconfigured to meet your unique specifications, eliminating the need for expert IT staff to install, configure and manage the device.

Algo offers IP solutions for voice paging, door intercom, visual alerting, loud ringing, and emergency notification. Secure SIP and multicast support simplify large scale deployments for public address and alerting in sectors such as education, manufacturing, retail, distribution and transportation. Certified SIP compatibility with leading premise and cloud UC platforms along with TLS security assures safe and seamless integration while wideband G.722 support provides crisp clear audio. Visit us to see and hear the difference.

Address
4500 Beedie Street
Algo Communication Products Ltd
Burnaby, British Columbia V5J5L2
Canada

Website
www.algosolutions.com

Products/Services Offered

• Internet of Things (IoT)
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

Products

• IP Speakers

  SIP & multicast IP speakers for public address, safety or emergency notification and scheduled announcements. Speakers are PoE supporting wideband speech and music for schools, airports, hospitals, offices, warehouses, and manufacturing facilities.

• IP Paging Adapters

  IP adapters for connecting existing voice paging (public address) infrastructure to the network for connectivity with UC premise or cloud platforms.

• IP Intercom

  Visitor access points for unattended entrances with voice and video capability and integration with SIP based cloud or premise UC environments. Communicate with and identify visitors and provide remote access for safety, security and convenience,

• IP Loud Ringing

  IP loud ringing products compatible with SIP based cloud and premise UC platforms for ring notification in noisy locations.

• IP Visual Alerting

  For telephone ring or emergency notification these bright PoE LED alerters may be SIP activated or multicast scaled for mass deployment.

Altia Systems is a venture-backed company based in Cupertino, CA., and is the creator of the PanaCast system and software products. PanaCast 3 delivers a 180° wide field of view, which replicates the natural human visual perspective. Funded by Intel Capital and other leading investors, Altia Systems' PanaCast 2, 2s, and Live systems deliver real-time 180° Panoramic-4K, Panoramic-5K and 4K 3D video streams from integrated, synchronized and optimized multi-camera arrays.

Address
10020 De Anza Blvd, Suite 200
Cupertino, California 95014
United States of America

Website
www.panacast.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• PanaCast 3

  PanaCast 3 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view with 6x lossless digital zoom.

• PanaCast 2

  PanaCast 2 is the world's first Panoramic-4K Plug-and-Play camera system that delivers a 180° wide field of view, which replicates the natural human visual perspective.

• PanaCast Intelligent Zoom

  Part of the PanaCast Intelligent Vision 2.0 product suite, PanaCast Intelligent Zoom ("IZ") is a firmware upgrade for the PanaCast camera system. IZ automatically and dynamically adjusts the camera's field of view to include everyone in the room visible within the 180° field of view.

• PanaCast People Detection

  Part of the PanaCast Intelligent Vision 2.0 product suite, People Detection is based on an embedded face detector technology using front/side facial views and is available through the newly-released PanaCast API. It allows users to query the device for real-time people counting data through simple standards-based UVC queries.

• PanaCast Whiteboard Detection

  PanaCast Whiteboard Detection is a firmware upgrade to the PanaCast camera system that detects content on an existing whiteboard and displays it as an individual screen within a video conference.

We are a global electronics manufacturer providing comprehensive audio solutions for commercial business environments. We save organizations time and money with effective use of audio communication systems, while also helping to maintain a safe work environment. This is accomplished with our industry-leading mass notification, life safety, VoIP and speech privacy systems. Our technologies seamlessly interface and integrate into existing and future analog and IT-based infrastructures. Our systems are used by the largest enterprise businesses such as Fortune 1000 companies, schools, universities, manufacturing plants, public transportation hubs, sports arenas, hospitals, hotels, and large retail chain stores.

Address
4545 E Baseline Road
Phoenix, Arizona 85042
United States of America

Website
www.atlasied.com

Social Networks

Auditmacs provides clients with a broad range of communications lifecycle management services that supports all IT, telecom, and mobility users. Our experts in telecom & mobile device logistics will integrate all CLM services, including service desk solutions, ITEM, Asset Management, Procurement and Deployment Services, and all solutions for MDM Management, to allow for total visibility across the entire communications lifecycle. Auditmacs offers full ITAD Services with R2 Certification & NIST & DOD Compliant Data Sanitization Services. From cradle to grave Auditmacs offers complete solutions for all of your communications needs.

Address
4301 Emerson St
Jacksonville, Florida 32207
United States of America

Website
www.auditmacs.com

Social Networks

Products/Services Offered

• Mobile/Wireless Platform/Devices

Products

• ITAD

Organizations who value the power of visual communications, trust AVI to enable people and teams to communicate their critical ideas. AVI technologies accelerate decision making, improve human interactions and create immersive digital experiences

Address
9675 W. 76th St.
Suite 130
Eden Prairie, Minnesota 55344
United States of America

Website
www.avisystems.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Unified Collaboration

  AVI brings together voice, video, collaboration, room systems, work products and files to maximize adoption

• Digital Media

  AVI offers digital streaming, digital signage and digital workflows to help our customers communicate their message and brand.

• Enterprise Consulting

  AVI offers strategic planning based on Use Cases and Workflows rather than hardware and buzzwords

• Managed Services

  AVI offers a comprehensive array of Day 2 services designed to offer our customer peace of mind

• AVI Insight

  The industry’s first multi-platform, multi-vendor, real-time monitoring and reporting system.

Avocor is unique in that we are singularly focused on collaboration display technology, we can produce solutions that are more flexible, affordable and that are compatible with all UC (unified communications) hardware and software solutions. Insomuch, other brands in the UC space, including Microsoft, Zoom Communications, Lenovo, Logitech, Huddly and Crestron have partnered with Avocor to create complete collaboration solutions for their customers and enabled Avocor to be a seamless choice for anyone, from MSB to global Enterprise.

Address
9375 SW Commerce Cir
A-7
Wilsonville, Oregon 97070
United States of America

Website
www.avocor.com

Products/Services Offered

• Internet of Things (IoT)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Avocor AVW-6555

  Avocor introduces the world's first Windows collaboration display, which enables Office 365 at room scale and Digital Twin iOT sensors for room monitoring and data.

• Avocor AVF-6550

  The Avocor AVF-6550 is a pixel-precise interactive display that's agnostic so it easily works with all UC hardware and software for seamless integration into Enterprise.

Since 2003 Bicom Systems has been researching and integrating innovative Open Source Telephony Projects to commercialize by unifying it with its suite of Telecoms Management Softwares. By unifying the best of open standards telephony and its own proprietary software Bicom Systems provides SMBs, Enterprises, and Governments worldwide with turnkey solutions that take into account clients’ exact needs within a very cost-effective framework. This mix takes the best of royalty-free software, vibrant open-source communities, available custom development backed up by accountable and professional support services brought together with commercially coded Management Tools. Warranted and supported – a safe choice for all organizations.

Address
3901 S Ocean Drive Suite 9E
Hollywood, Florida 33019-3003
United States of America

Website
www.bicomsystems.com

Social Networks

Products/Services Offered

• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• PBXware

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies.

• SERVERware

  The only Virtualization Platform dedicated to Hosting Telephony & Unified Communications in the Cloud. It delivers a wide range of IP services and applications with 99.999% availability, stability & reliability for a maximum up-time. Serve many different types of clients with different PBXware editions at the same time as well as TELCOware, sipPROT and sipMON all through one SERVERware interface.

• gloCOM

  is a powerful desktop Unified Communications application specifically designed to take your business communications to a whole new level by tightly integrating with PBXware, our VoIP Telephony Platform. Its main purpose is to simplify and enhance your day-to-day communication and collaboration experience.

• gloCOM GO

  Work on the move and keep the time loss as low as possible. Experience efficiency at its best with gloCOM GO Unified Communications app and PBXware Phone system. Plan phone calls, control your time and define availability using the gloCOM GO Presence panel functionality integrated with PBXware.

BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting. Thousands of companies from growing businesses to Fortune 500 leaders use BlueJeans every day for video, audio and web conferencing meetings and large interactive events, so people can work productively where and how they want. For more information, visit www.bluejeans.com.

Address
516 Clyde Avenue
Mountain View, California 94043
United States of America

Website
www.bluejeans.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• BlueJeans Meetings

  BlueJeans Meetings provide easy to use, enterprise-grade video meetings with crystal clear audio powered by Dolby Voice®. With your everyday collaboration and calendaring tools integrated with BlueJeans, meeting organizers and attendees can easily communicate as if they were meeting in person.

• BlueJeans Rooms

  BlueJeans Rooms transform any room into an easy-to-use video meeting room requiring little to no end-user training and effortless IT management, while increasing workforce collaboration.

• BlueJeans Events

  BlueJeans Events provides a simple, reliable, and collaborative experience for both organizers and attendees, enabling live interactive events like town hall meetings, all hands events, and webinars.

• BlueJeans Gateway for Microsoft Teams

  BlueJeans Gateway for Microsoft Teams is the cloud video interop solution that lets you unleash the full power of Teams by connecting people in productive meetings. Certified for Teams, BlueJeans’ interoperable Gateway provides calendar integration and one-touch join for existing room systems, including Polycom, Cisco, LifeSize, and more.

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of AI, Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit www.bold360.com.

Address
320 Summer Street, Suite 100
Boston, Massachusetts 02210
United States of America

Website
www.bold360.com

Bridge Communications is the developer of the Bridge Operator Console for Microsoft Skype for Business (Lync), Cisco CUCM and RingCentral solutions. Our software provides powerful, affordable and scalable call handling. Bridge Operator Console solutions are designed to help get the most out of your UC investment. Our intuitive design makes them incredibly easy to use. Our Operator Consoles offer a robust feature set, combining call control with presence monitoring. All at an affordable price with features that will blow you away! Our philosophy is simple. We listen to our resellers and customers and develop solutions that exceed their expectations.

Address
1830 52nd St S
Fargo, North Dakota 58103
United States of America

Website
www.bridgeoc.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Bridge Operator Console for Cisco CallManager

  The Bridge Operator Console is an attendant console for Cisco phone system users is a must. Without one, your employee productivity drops, your customer caller experience suffers, and it takes more resources to handle simple tasks. Bridge Operator Console is the attendant console category king for enterprise customers. It seamlessly integrates with CUCM, Jabber, Skype for Business or Lync, and UCCX/UCCE. Bridge Operator Console takes attendant console software to a new level, with machine learning AI, and a spectrum of features developed specifically for Cisco Unified Communications. You can trust the products offered by Bridge Communications like the other 30,000+ clients that have deployed our solutions.

• Bridge Cloud Suite for Cisco

  The Bridge Cloud Suite for Cisco Unified Communications offers customers more flexibility than traditional Windows desktop installations. This SaaS suite of apps runs platform independant in any modern web browser. The Bridge Cloud Suite includes the latest generation of Bridge Operator Console, Bridge Supervisor Reports and Dashboard, Bridge Company Directory, and Bridge Cisco Finesse Admin. Click the photo above for more information.

• Bridge Operator Console for Skype for Business (Lync & Teams)

  Bridge Operator Console is certified for Skype for Business and designed to be an attendant console solution for Teams, Lync 2013 and Skype for Business. It talks with your existing Skype for Business (Lync) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector). By combining all of your company's status information into a single source, the operators can make split-second call decisions. Bridge Skype for Business (Lync) Operator Console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume, call, redirect, voicemail and mobile transfer, and more.

• Bridge Lync Integration for Cisco CallManager (LICC)

  Users who have Cisco voice and Skype for Business face a communications gap between the 2 products. Bridge LICC bridges that gap allowing the 2 platforms to work together. LICC provides Cisco desk phone call status in Skype for Business. Users can also initiate calls from Skype for Business on their Cisco desk phone.

• Bridge Operator Console for RingCentral

  Bridge Operator Console is our flagship attendant console for RingCentral Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, messaging, SMS and intercom, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.

Broadata (booth 1044) will demonstrate simplistic market-proven AV EcoSystems to help integrators get more value out of their Fiber, HDBaseT, SDVoE and AVoIP deployments. Broadata will showcase solutions that offer integrated control capabilities with Alexa for Business™ supporting Voice and Sensor Control, 10G wallplate for efficient BYOD connectivity and fast, cost effective single frame delay 1G AVoIP solutions.

Address
2545 W. 237th St.
Suite K
Torrance, California 90505
United States of America

Website
www.broadatacom.com

Social Networks

Call Criteria provides comprehensive 3rd party quality assurance services combining state of the art voice-to-text technology with human analysts to evaluate agent performance for customer / agent interactions in order to maximize compliance and script adherence. Whether your QA needs revolve around calls, emails, texts, chats or otherwise, Call Criteria’s algorithmic and data driven approach allows for a highly dynamic and customizable platform, while maintaining a manageable and user friendly UI for quick adoption and integrated coaching facilitation.

Address
19525 Ventura Blvd., Suite F
Los Angeles, California 91356
United States of America

Website
www.callcriteria.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Human Quality Assurance

  How much more is there to say??

Address
Skolkovo Innovation, 42, K1, office 140/7
Moscow, 140/7
Russia

Website
helope.com

CallN provides powerful speech analytics, call reporting business intelligence and call recording on virtually any VoIP based telephony. CallN provides voice transcription, sentiment analysis, topic, and keyword analysis, user/agent automated scoring and much more. This allows enterprise customers to get insight into their customers and allow improvement of employee performance. CallN can truly give you a business edge.

Address
350A Douglas Parade
Newport, Victoria 3015
Australia

Website
www.calln.com

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallN

  oCallN provides powerful speech analytics, call reporting business intelligence and call recording on virtually any VoIP based telephony. CallN provides voice transcription, sentiment analysis, topic, and keyword analysis, user/agent automated scoring and much more. This allows enterprise customers to get insight into their customers and allow improvement of employee performance. CallN can truly give you a business edge.

Cato Networks, the cloud-native carrier, connects enterprise locations, users and cloud resources into a global, secure, and optimized cloud-based network with built-in SD-WAN, network security, and WAN optimization. Unlike legacy telcos, Cato is agile, affordable, simple to deploy, and quick to adapt to changing business needs. Using Cato, customers can cut MPLS costs, improve performance between global locations and to cloud applications, eliminate branch appliances, provide secure Internet access everywhere, and seamlessly extend the WAN to mobile users and cloud resources.

Address
3, Rotschild Blvd
Tel-Aviv, 6688106
Israel

Website
www.catonetworks.com

Social Networks

ClearOne’s easy-to-use, affordable conferencing, collaboration, and streaming solutions deliver an unequaled user experience with unprecedented levels of functionality, reliability, and scalability.

Address
5225 Wiley Post Way Suite 500
Salt Lake City, Utah 84116
United States of America

Website
www.clearone.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Beamforming Mic Array Ceiling Tile (BMA CT)

  The BMA CT is a patented ceiling tile beamforming mic array that blends in perfectly with today's drop ceilings.

• COLLABORATE Versa Pro 150

  Integration-ready Pro-AV meeting room system for COLLABORATE Space, Skype® for Business, Zoom, WebEx, GoToMeeting and Spontania to enrich the BYOD experience.

• COLLABORATE® Space

  Connect hundreds of users in a persistent space unifying messaging, calling and meetings for cloud collaboration.

• UNITE® 50 Camera

  Combine 120 degree field-of-view and digital zoom with your own choice of mic and speaker to enjoy an exceptional collaboration experience.

• UNITE® 150 PTZ Camera

  Professional-grade USB PTZ camera for web-conferencing, UC applications and more.

Cloudpipes is a workflow automation platform, helping businesses save time and money by automating complex business processes. The Cloudpipes workflow automation engine supports more than 150 cloud and on-premise enterprise applications for unified communications, ITSM, project management, CRM, marketing, collaboration, document and customer lifecycle management, and accounting.

Address
353 Sacramento St
San Francisco, California 94111
United States of America

Website
www.cloudpipes.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications

Products

• cloudpipes

  Cloudpipes is a workflow automation platform, helping businesses save time and money by automating complex business processes. The Cloudpipes workflow automation engine supports more than 150 cloud and on-premise enterprise applications for unified communications, ITSM, project management, CRM, marketing, collaboration, document and customer lifecycle management, and accounting.

Compunetix is the leading developer of converged VoIP, voice, video and data collaboration and conferencing applications for service providers, government and corporate enterprise markets. The Sonexis enterprise solutions include ConferenceManager™2, Summit Olympus™ and EVERGREEN™ platforms as well as the Video Call Center™ and ConnectNow™ applications for scalable group communications. Combined with world-class support and innovative professional services, Compunetix delivers the right solution, every time.

Address
2420 Mosside Blvd
Monroeville, Pennsylvania 15146
United States of America

Website
www.compunetix.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Products

• ConferenceManager™2

  ConferenceManager2 is the in-house audio conferencing platform that sets new standards for security and ease of use. Designed to work within existing voice and data networks and available with a fully integrated Web conferencing option — ConferenceManager2 has been deployed by hundreds of leading organizations worldwide with minimal cost, effort, or administration.

• ConnectNow™

  ConnectNow aims to simplify and energize group communications across today's interconnected IP world by offering a consistent and powerful interface for connecting and collaborating. This easy-to-master interface is accessible on your desktop, your smart device, or anyplace via a modern browser and internet connection. Share your ideas, opinions, voice, and your desktop. It only takes a click.

• Summit Olympus®

  Beginning as the vision of our expert engineers, the Summit Olympus® has evolved into a landmark voice conferencing platform in the Compunetix product line. The Summit Olympus features unprecedented scale with up to 5,120 ports of HD or SD audio conferencing in a single shelf while maintaining the rich feature functionality, high voice quality, and accessibility of CONTEX® system software.

• EVERGREEN™

  The EVERGREEN family of Multipoint Conferencing Units (MCUs) has been carefully cultivated to fulfill the diverse video needs of enterprise users, Conferencing Service Providers (CSPs), and government agencies. With high quality video, optimized scalability, versatile endpoint interconnectivity, and enhanced security, EVERGREEN delivers a solution rooted in strength and built for quality.

• Video Call Center™

  The Compunetix Video Call Center is a web-based transfer solution built with dynamic WebRTC technologies. The reliable, customizable, and intuitive solution lets users take the leap into the next generation of high-quality remote video communications. Its easy-to-use video interfaces streamline communication and simplify the experience for all users.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. From more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiation through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.

Address
17787 Waterview Parkway
Suite 200
Dallas, Texas 75252
United States of America

Website
www.concentrix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR

Products

• Intelligent Virtual Assistant (IVA)

  Concentrix IVA solutions can use Natural Language Understanding (NLU) to enable customers to say or text what they need and drive the conversation with the system, instead of being constrained by traditional IVR menus and prompts. Customers can ask any question at any time, regardless of the system’s prompt. There are no incorrect responses. For example:

• Customer Interaction Hub

  Siloed data also makes it impossible for enterprises to link customer service and sales efforts to the true value of the customer. They often spend too much time serving low-value customers and miss out on opportunities to nurture more lucrative relationships. Concentrix Customer Interaction Hub benefits enterprises and their customers by breaking down technology barriers and allowing interactions to be collected and presented in their proper context.  

• Business Analytics

  Concentrix Business Analytics (BA) offers standard and customized reports and KPI dashboards that help you make faster, more informed business decisions. Unlike one-size-fits-all reporting tools, this cloud-based, interactive environment empowers analysts to independently explore, analyze, visualize, and share data without relying on IT for assistance.

• IVR Anywhere

  Concentrix IVR Anywhere dramatically reduces customer effort by bringing visual capabilities to our Intelligent Virtual Assistant (IVA). This robust technology provides the flexibility needed by today’s mobile consumers, while helping your business reduce costs and increase revenue opportunities.

CXtec maximizes value throughout technology life cycles. Our life cycle management offerings focus on IT asset disposition, new and certified pre-owned infrastructure hardware, high-performance data center cabling, professional services, and third-party maintenance. As North America’s largest secondary hardware provider, our brands include: equal2new® certified pre-owned networking and voice equipment; RapidCare® third-party maintenance; and MindSafe™ data sanitization and destruction services. Atlantix Global Systems, a division of CXtec Inc., provides safe, secure IT asset disposition services. CABLExpress®, a division of CXtec Inc., manufactures high-performance data center cabling products. ?

Address
5404 South Bay Road
Syracuse, New York 13212
United States of America

Website
www.cxtec.com

Products/Services Offered

• IP PBXs/IP Telephony/Desk Phones
• Unified Communications

Products

• equal2new

  Certified pre-owned hardware backed by a lifetime warranty.

• RapidCare

  Third-party maintenance (TPM) program offering flexible, customized support options at 50% to 60% less than OEM support.

• MindSafe

  Data sanitization and destruction services designed to protect data integrity and privacy, and handle IT assets in an environmentally-responsible way.

• CABLExpress

  Manufacturer of high-performance data center cabling infrastructure products.

Address
999 Main Street, Suite #101
Redwood City, California 94063
United States of America

Website
www.cyara.com

CyberData Corporation, based in Monterey, CA, is a leader in designing and manufacturing innovative SIP-enabled VoIP endpoints for SMB, healthcare, education, and the public/private sector. Our focus is on delivering cost-effective paging, notification, two-way communication and secure access control endpoints. As an OEM, our vertically integrated design and manufacturing process delivers cost-effective products that are known for sensible functioning, inter-connectivity, quality and durability.

Address
3 Justin Court
Monterey, California 93940
United States of America

Website
cyberdata.net

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

Products

• 011458 Multicast Speaker

  The CyberData Multicast Speaker is an economical Power-over-Ethernet (PoE 802.3af) and Voice-over-IP (VoIP) public address product. It easily connects to your PoE network with a single Ethernet cable connection. The speaker is capable of playing audio from any multicast source like the CyberData SIP Paging Server with Bell Scheduler (PN#011146). The CyberData Multicast Speaker’s small footprint and low height allows the speaker to be discreetly mounted in your ceilings.

• 011426 RFID/Keypad Secure Access Control Endpoint

  The SIP-based RFID/Keypad Secure Access Control Endpoint uses the existing VoIP or PoE network infrastructure to securely unlock and lock gates or doors. PoE powered and in a secure outdoor-rated case, the RFID/Keypad Secure Access Control Endpoint can store up to 500 access codes. There is a blacklisted code list that when activated, will make a phone call and play a pre-recorded message or can broadcast a multicast message to IP speakers when registered to the VoIP server. Good code and blacklisted code lists can be updated on the web interface or autoprovisioned by a remote server.

• 011457 SIP IP66 Outdoor Horn

  The CyberData SIP IP66 Outdoor Horn provides an easy method for implementing a loud IP-based overhead paging system for loud areas, warehouses, manufacturing areas, and outdoor areas. The interface is compatible with most IP PBX servers that comply with the SIP RFC 3261. For non-SIP environments, the speaker can be configured to listen to multicast address and port number combinations to form paging zones.

• 011460 SIP Weatherproof Keypad Phone

  CyberData's SIP compliant Weatherproof Keypad Phone is a PoE powered IP phone for environmentally demanding installations. The Type 4X & IP66 sturdy thermoplastic resin enclosure protects the phone against wind blown dust, rain, corrosion, splashing, and high pressure water. Fully compatible with most on-premise and hosted IP-PBX systems, the CyberData SIP Weatherproof Keypad Phone provides a heavy duty and industrial option for your VoIP project.

• 011233 SIP Paging Adapter

  The CyberData SIP Paging Adapter is a VoIP endpoint that interfaces analog paging systems with SIP and Multicast-based audio sources. The SPA (SIP Paging Adapter) can be configured to support two separate SIP extensions. SIP extension one passes audio through to the analog output spoken from the caller's handset. When called, SIP extension two plays a bell audio that can be used as a night ringer when configured in a night ring group. The SPA supports up to 9 user-loadable messages that can be played by a DTMF command. The SPA supports a line-level input for playing background music.

Visit the Dante AV Networking Pavilion (booth 535) and join Audinate, Sennheiser, Bose and SoundTube to learn how AV-over-IP Is making corporate audio-visual systems easier to use, easier to manage and easier to scale. Dante is built upon robust IT standards and distributes high quality audio and video throughout rooms and buildings using an existing IP network. Dante replaces analog and USB cabling, routing AV signals with a mouse click. Dante is the leading AV-over-IP platform with over 1700 products from over 400 manufacturers, and is used extensively throughout campuses, boardrooms and conference rooms worldwide.

Address
1200 NW Naito Parkway
Suite 630
Portland, Oregon 97209
United States of America

Website
www.audinate.com

Social Networks

Address
32922 Brookside Circle
Livonia, Michigan 48152
United States of America

Website
www.dbcommunicationsinc.com

[ PLEASE_CALL: 650_395_8442____________ To Schedule_DEMO at EnterpriseConnect2019 and Discount_Code, EMAIL: [email protected] or____________ VISIT: www.DeciZone.com____________ INTRO : bit.ly/decizone-intro ]____________ DECIZONE.COM IS A PLATFORM FOR STREAMLINING DECISION_MAKING USING INTERACTIVE_NAVIGABLE_FLOWCHARTS____________ DeciZone Automates Global, 24x7 experience for your customer_service, troubleshooting, IT_support, Policy_administration, Compliance, HR_processes, Best_practices and Guidelines.____________ Once a process is represented as simple_DeciZone_flowchart, DeciZone_platform will enable all your audience to literally 'Walk_Through' just_the_relevant_branches of your process_flowchart in less_than 30_Seconds using any_size_browser and deliver a full_transcript of their interaction, automatically_saved in your email_or_CRM.____________ LIVE_DEMO: http://bit.ly/Should-You-Patent-Your-Idea ____________ __ENABLE__CONFIDENT__DECISIONS__ __________DeciZone.com___________

Address
Phone 650-395-8442 For DEMO
43106 Starr Street
Fremont, California 94539
United States of America

Website
www.decizone.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps

Products

• DeciZone.com Platform

  DeciZone is a platform for streamlining decision making using navigable flowcharts. DeciZone automates global 24x7 experience for your customer service, troubleshooting, IT support, policy administration, compliance, HR processes, best practices and guidelines. Once a process is represented in DeciZone in the form of a simple flowchart, the platform will enable all of your audience to virtually walk through the process in less than 30 seconds using any size browser and deliver a complete transcript of the interaction saved in your email/CRM. DEMO: http://bit.ly/Should-You-Patent-Your-Idea VIDEO INTRO: bit.ly/decizone-intro Enable Confident Decisions

• DeciZone Professional Services

  You know your operations. We know how to best configure DeciZone flowcharts to help you streamline your operations. DeciZone Professional Services can implement the DeciZone.com platform as well as streamline your existing processes using the best practices and optimizations to improve your operations.

Desk Phone Designs creates injection-molded, snap-on phone covers designed to fit numerous business-phone models. Our patented, hydro-graphic, custom surface-decoration technology provides the latest and most popular patterns and natural designs. Phone covers can be decorated or personalized with choice of colors, designs, logo's, and other personalization. Industries served: Healthcare, Hospitality, Retail, Automotive Industry, and all business office environments.

Address
220 S. Hilltop Rd.
Brandon, Florida 33511
United States of America

Website
www.deskphonedesigns.com

Products/Services Offered

• IP PBXs/IP Telephony/Desk Phones

Products

• Desk Phone Designs Snap on Phone Covers

  Desk Phone Designs creates injection-molded, snap-on phone covers designed to fit numerous business-phone models. Our patented, hydro-graphic, custom surface-decoration technology provides the latest and most popular patterns and natural designs. Phone covers can be decorated or personalized with choice of colors, designs, logo's, and other personalization. Industries served: Healthcare, Hospitality, Retail, Automotive Industry, and all business office environments.

Dialpad’s mission is to make business communications great. Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad’s product suite covers the full range of modern business communications needs with Dialpad, UberConference and Call Center solutions all powered by VoiceAI. Today more than 55,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google G Suite and Microsoft Office 365 to collaborate and be more productive.

Address
100 CALIFORNIA ST #500
DIALPAD INC
SAN FRANCISCO, California 94111
United States of America

Website
dialpad.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Dialpad Talk

  Dialpad Talk is the cloud based, AI-powered business phone system that supports voice, video, and messages all from your existing devices.

• Dialpad Support

  With Dialpad Support, learn from your customer calls and deliver one of a kind service with an AI-powered inbound call center platform.

• Dialpad Sell

  Dialpad Sell helps your reps close more deals using AI technology to provide competitive intelligence and coaching in real-time.

• Uberconference

  No pins, no downloads, no problems. It’s time to start liking online meetings again with a web conferencing software that connects teams all across the globe.

• Voice AI

  Dialpad VoiceAI lets you capture and learn from conversations so you can make smarter business decisions.

As certified partners of Ribbon, Oracle, and Dialogic, Eastwind extends enterprise voice operations staff with US-based, certified engineers. With experience working with Tier 1 financial institutions and call centers, Eastwind offers 7x24 operational support and professional services for private and public cloud (AWS, Azure, and Google) deployments plus Microsoft Teams integration. Eastwind also offers both CapEx and OpEx models for session border controllers, dial plan management, and security. By leveraging a senior engineering team spread across multiple customers and projects, Eastwind can help enterprises reduce staff costs, speed delivery of new services/capabilities, and improve system reliability.

Address
75 Perseverance Way
Hyannis, Massachusetts 02601
United States of America

Website
www.eastwindcom.com

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products/Session Border Controllers (SBCs)
• Systems Integration Services/Consulting/VAR

Products

• SBC-In-A-Cloud

  Eastwind resells, deploys, and configures Ribbon, Oracle, and Dialogic SBCs in AWS, Azure and Google public clouds as well as enterprise private and hybrid clouds.

• VNOC+

  Eastwind offers a virtual network operations center providing 7x24 managed SBCs, UC Monitoring, Centralized Routing, Dial Plan Management, and Virtual Technician capabilities for upgrades and projects.

• Teams Integration

  Eastwind can sell, deploy, and provision Ribbons SBCs for use in integrating with Microsoft Teams.

eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints, while enabling the business to optimize those journeys and contact center performance.

Address
1252 Borregas Avenue
Sunnyvale, California 94089
United States of America

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Text-based Messaging (email, IM)

Through innovative hardware and software solutions, Embrava helps companies build a smarter modern workplace that increase employee productivity and collaboration. - Availability/Status Display - Contact Center Optimization - Desk Booking Solutions - Embrava Flow Technology and more. We are launching our new IoT device - the Embrava Desk Sign - that's set to revolutionize the areas of Desk Booking and Agile Space Management. 'Desk Booking your way' approach allows unprecedented flexibility in powering, connecting and interacting with a device designed for hotdesking and space management.

Address
300 Barangaroo Avenue
International Towers, Level 38 Tower 3
Sydney, New South Wales 2000
Australia

Website
www.embrava.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Internet of Things (IoT)
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Enghouse Interactive strives to be the world’s most reliable contact center technology provider. Our technology transforms contact centers into a growth engine for businesses globally. Businesses can leverage their contact centers to extract powerful insights, captured from the voice of the customer, to help increases customer retention, uncovers product opportunities, help to understand buyer personas and identify new revenue opportunities.

Address
16605 North 28th Ave, Suite 101
Phoenix, Arizona 85053
United States of America

Website
www.enghouseinteractive.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Products

• Enghouse AI Insights

  IBM Excellence Award winning offering provides our customers with comprehensive, actionable information extracted from their customer interactions.

• Native MS Teams Integration
• Amazon Connect SmartDialer

AMS-IX is a not-for-profit association operating multiple independent Internet Exchanges around the world. With its innovative platforms, AMS-IX delivers high quality interconnection services and solutions to a wide range of businesses worldwide. Epsilon is a cloud-centric global connectivity and communications network service provider, connecting to 100 data centres in 26 markets. The company’s SDN platform, Infiny by Epsilon, combines on-demand connectivity, a web-based portal and APIs to give partners simple and effective solutions including Global Ethernet, Data Centre Interconnect, Cloud and Internet Exchange Connectivity, Colocation, Premium Voice and Enterprise WAN. www.epsilontel.com.

Address
New Tech Park #06-01A, Lobby A
151 Lorong Chuan
Singapore, 556741
Singapore

Website
www.epsilontel.com/partner/amsix

We really love meetings, getting together and making things happen. Evoko are Swedish, design-driven innovators dedicated to making professional gatherings smoother, more cost-efficient and stylish. We aspire to give you the tools to make every meeting magnificent. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. The original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution.

Address
100 Mechanic st Suite 2
Doylestown, Pennsylvania 18901
United States of America

Website
www.evoko.se

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Video: Desktop
• Video: Mobile
• A/V Meeting Room Technologies

Products

• EVOKO LISO

  Once again, we are proud to revolutionize the way you meet. Since 2010, Evoko Room Manager has taken the hassle out of room bookings. This was the original touch-screen solution for all your meeting rooms. No more double bookings, confusion and interrupted meetings. Now we are launching the next generation room booking system: Evoko Liso. Even brighter and lovelier to look at, believe it or not. With the same mission as ever – making sure all your meeting rooms are being used in a truly effective way.

• EVOKO PUSCO

  Evoko Pusco is a complete, all-in-one system made to improve public space communication. All aspects of public space communication have been merged into one simple and smart solution – Evoko Pusco. All you have to do is plug in two cables and you are good to go!

• EVOKO GROUPIE

  Evoko Groupie is a portable wide-angle illumination lens that you can attach to any device making a video conference call so much easier. It sticks easily on the existing camera, enlarging and brightening up the field of view. Making everyone in the meeting clearly visible. Small, enlightening, sharp. Evoko Groupie has won many awards for both design and functionality, we agree it’s pretty special!

• EVOKO MINTO

  Say hello to the most important participant in your future meetings and try our new conference phone. Say goodbye to background noise, distractions and comments that can’t be heard. Evoko Minto is an intelligent, wireless conference phone that’s really easy to work with and super stylish. The Minto has a remarkable ability to hear what’s important and what isn’t, all thanks to a unique sound technology. Ready for use with your mobile phone, tablet or laptop, fast tracking you to the core of the meeting. Getting the message through to everyone — wherever you are.

• EVOKO HOME

  See the full meeting room schedule at a glance with Evoko Overview screen in Evoko Home.

As a cutting-edge white label, hosted fax service provider, FaxSIPit radically simplifies the way organizations use and connect fax solutions. Our Fax centric telephony network, with large capacity allows you scalability to accommodate growth. Using HTTPS as a reliable alternative to T.38. And revolutionary new compliance technology combining compliant fax-email- and a mobile APP. FaxSIPit selling through its reseller helps customers, to have a more reliable, compliant fax over IP experience. VoIP, WiFi, Cellular and Satellite FaxSIPit does it all.

Address
1150 - Station Street # 225
Vancouver, British Columbia V6A 4C7
Canada

Website
www.faxsipit.com

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• SIP Trunking Services
• Unified Communications

Products

• FaxSIPIT hosted white label HTTPS FAX

  Fax to fax communications via HTTPS/TLS using a hosted white label platform. Fax to Fax, virtual fax. New* secure compliant Fax email mobile app combo, perfect for complaint industries.

• Unifies Compliant Communications.

  New* secure compliant Fax email mobile app combo, perfect for complaint industries.

• HTTPS/TLS ATA

  Converts analog fax signal to HTTPS reliable, no more unreliable T.38 dropped calls. Allows the user to have the same fax experience, while using IP.

Fontel, Inc. is a specialty wholesale distributor of voice, video, and data communication products, specializing in peripheral end-point devices. Fontel is committed to offering a high quality, yet competitively priced, portfolio of voice, video, and data products to dealers, resellers, and installers of voice, video, and data communication systems. Fontel’s staff provides exceptional service and support, allowing customers to offer efficient and timely service to their end-user accounts.

Address
804 E St
Aurora, Nebraska 68818
United States of America

Website
www.fontel.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Voice Communication Products

  Jabra Headsets, Plantronics Headsets, Sennheiser Headsets, BlueParrott Headsets, Yamaha UC Mic/Speaker Systems, Polycom VoIP Phones and Conferencing Phones, Konftel VoIP Corded and Wireless Conferencing Phones, Yealink VoIP Phones and Conferencing Phones, Konftel Conference Phones

• Video Communication Products

  VDO360 USB Camera’s, Huddly USB Cameras, Telycam Cameras

• Data Communication Products

  Hyperline Wire and Cable, Hyperline Premise Equipment, Hyperline Fiber Cable and Equipment, ICC Wire and Cable, ICC Premise Equipment

• Cloud Based Video Conferencing

  Easymeeting is a cloudbased video conferencing service that makes joining an online meeting easy from any device

• Other Product lines

  Plenom Presence Based, EnGenius Cordless Phone System, ITWLinx Power Protection Products, MinuteMan Power Production Products

Address
135 Main St. 8th Floor
San Francisco, California 94105
United States of America

Website
www.gridspace.com

HCL Technologies is a $8.5 billion, next-generation global technology company that helps enterprises reimagine their businesses for the digital age. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Engineering Services, Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management amongst others. We combine accelerated product development, innovative go-to-market, adoption of new technologies, agile and industrialized service delivery to deliver a world class customer experience. We serve multiple engineering verticals, leveraging cross-industry best practices, thereby becoming the preferred engineering partner of top global RnD corporations.

Address
330 Potrero Avenue
Sunnyvale, California 94085
United States of America

Website
www.hcltech.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Unified Communications & Contact Center Engineering
• XCaaS / CPaaS Transformation
• Cloud Native App Development
• Analytics, AI & ML, Automation & DevOps
• System Integration & Professional Services

Hive Streaming provides efficient and secure software-based video delivery solutions for organizations who embrace video in corporate communication. Our service enables enterprises to leverage their existing investment in hardware and bandwidth so their employees can view high-quality on-demand and live video on their own devices. Hive Streaming seamlessly integrates with leading enterprise video management and conferencing platforms. Hive Insights, our intuitive reporting and analytics package, enables intimate control and knowledge of video networking and viewer experience. We play an integral role in the video delivery and networking infrastructure of Fortune 500 companies across the globe.

Address
Fatbursgatan 1
Stockholm, 118 28
Sweden

Website
www.hivestreaming.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Products

• Hive Streaming

  Hive Enterprise Video Distribution provides a simple and powerful solution for live and on-demand enterprise video distribution. The Hive Enterprise Video Distribution solution is 100 % software based, can be centrally managed, and requires no additional hardware and comes with the following promises: - Secure - Simple to deploy - Delivers the video - Protects the network at all times - Requires no ongoing configuration

• Hive WebRTC

  With the utilization of WebRTC, your Hive Enterprise Video Distribution now reaches devices where you don’t want to deploy enterprise software. Hive WebRTC is fully compatible with the Hive Streaming Enterprise Video Distribution suite of solutions including Hive Insights. Hive WebRTC does not require installed software or browser plugins and is easily integrated with any video portal that utilizes HTML5 video players. Since Hive WebRTC is written in Typescript, it can be executed in all JavaScript-enabled runtime environments that have WebRTC support (and in particular WebRTC Data Channels support), including mobile devices with WebRTC compatible browsers.

• Hive for Microsoft

  Microsoft is continuing to expand its video capabilities for the enterprise by offering robust cloud-based applications for live communications as well as VOD content storage and management. You can create a live event in Microsoft Stream, Microsoft Teams, Yammer or Skype Meeting Broadcast and save that event as a video on demand asset for later viewing. But, to fully take advantage of the capabilities these applications offer, you need to ensure your network is up to the task. That's where Hive for Microsoft can help. We plug into Microsoft applications so that you can scale live video broadcasts without bringing down your network.

HP Inc. creates technology that makes life better for everyone everywhere — every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, meeting room solutions, mobile devices and services, we engineer experiences that amaze.

Address
1501 Page Mill Rd
Palo Alto, California 94304
United States of America

Website
www.hp.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• HP Elite Slice G2 for Microsoft Teams Rooms

  A fully integrated meeting room solution built for Microsoft Teams Rooms

• HP Elite Slice G2 - Audio Ready for Microsoft Teams Rooms

  Microsoft Teams Rooms system designed for seamless integration with 3rd party AV equipment.

• HP Elite Slice G2 for Zoom Rooms

  A fully integrated meeting room solution built for Zoom Rooms

• HP Elite Slice G2 - Audio Ready for Zoom Rooms

  Microsoft Teams Rooms system designed for seamless integration with 3rd party AV equipment.

IBM Watson Media solutions enable you to infuse AI throughout your video library or media workflow - unearthing opportunities to improve monetization, viewer engagement, content performance, ad revenues, and more.

Address
1 New Orchard Rd
Armonk, New York 10504
United States of America

Website
video.ibm.com

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Cloud-based Services

ICMI has been at the forefront of improving customer experiences for over 30 years. We are 100% focused on empowering contact center professionals to improve their skills, advance their career, and enhance the performance of their organizations. More than 50,000 organizations worldwide have joined ICMI on a collective journey to elevate the customer experience through training, events, consulting and information resources.

Address
121 South Tejon St.,, 1100
colorado springs, Colorado 80903
United States of America

Website
www.icmi.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Products

• Training

  ICMI offers multiple in-depth courses covering vital contact center areas such as workforce management, customer experience, and employee engagement.

• Consulting

  ICMI has over 30 years of experience dedicated to contact center performance improvement. Our consultants are industry experts, and our solutions are customizable to your exact needs, ranging anywhere from workforce management to omni-channel assessments, and much.

IMImobile is a cloud communications software and solutions provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement. IMImobile's cloud software platform manages over 42 billion messages and 44 billion commerce transactions a year across the world. Organisations that trust us to deliver smarter digital customer engagement include Sprint, BT, NICE inContact, Pizza Hut, Schneider, Starbucks, AT&T, three of the major retail banks in the UK and public sector organisations in India, US and the UK. IMImobile is headquartered in London with offices in Little Rock, Toronto, Dubai, Johannesburg, and Hyderabad.

Address
5 St John’s Lane
London, EC1M 4BH
United Kingdom

Website
imimobile.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Unified Communications
• Text-based Messaging (email, IM)

Products

• IMIconnect

  IMIconnect is an enterprise cloud communications platform that helps time and resource constrained IT teams to quickly and easily automate customer interactions at scale across communications channels such as SMS, Voice, email, push, Apple Business Chat, WhatsApp, FB Messenger and other messaging applications, and link those interactions with backend business systems. The platform has a visual ‘drag and drop’ tool so users can build 2-way communication flows with ease, reducing the time, risk and complexities inherent in a traditional programming-intensive approach. IMIconnect is a key enabler for CX transformation and a key foundation for future growth. Visit www.imiconnect.io for more.

• IMIchat

  IMIchat is an omnichannel customer service software. It enables contact centre agents to provide seamless customer service over SMS, LiveChat, Apple Business Chat, Facebook Messenger, Twitter DM, WhatsApp, and other channels. Additionally, IMIchat can be used to send agent initiated messages on SMS and live chat. Visit www.imimobile.com for more.

• IMIbot.ai

  IMIbot.ai is an enterprise chatbot development platform. The solution brings together the best global libraries of artificial intelligence, proprietary domain insights and tools to equip businesses with the ability to create menu or NLP (Natural Language Processing) driven chatbots. These bots can engage customers across multiple messaging channels and automate significant aspects of the customer service experience. Visit www.imimobile.com for more.

• IMIcampaign

  IMIcampaign is a cross-channel campaign management software designed for multi-channel marketing communication. It allows marketing departments to create, manage, deploy, monitor and adapt marketing campaigns targeted at a customer’s mobile device. Channels supported include SMS, MMS, email, social media, mobile internet, push notifications, USSD and outbound voice. Visit www.imimobile.com for more. Visit www.imimobile.com for more.

Impact Technologies solves complex problems through intelligent, creative application of technology. Our innovative solutions deliver easy-to-use, easy-to-understand approaches to solve today’s complex challenges. Traffic Analyst minimizes the effort and cost of operating voice networks. OnTraQ Plus maximizes contact center performance by empowering staff to tailor desktops and analytics to their workflows and personal style. DAKS streamlines operational workflows with mission-critical collaboration and multi-modal notification.

Address
16253 Swingley Ridge Road
Suite 350
Chesterfield, Missouri 63017
United States of America

Website
www.impacttech.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• Traffic Analyst

  Voice network management does not have to be complicated and time-consuming. By providing complete voice network visibility, Traffic Analyst’s full life cycle capacity assurance and deep call forensics tools eliminate surprises and provide answers to questions you cannot answer now for your TDM, SIP and hybrid networks. It starts with helping our clients elevate Total Caller Experience with visibility across the four links of a call. If any of these (transport, setup, conversation, termination) have problems, the call fails. In addition, Traffic Analyst offers simplified voice administration with 24x365 visibility and proactive monitoring of your network to optimize network capacity, highlight fraud, uncover idle assets and track DID and non-DID number inventory.

• OnTraQ Plus

  OnTraQ Plus gives your call center management and agents visibility and insight into the key metrics you need to keep your call centers running at a high level of performance. OnTraQ Plus’s Supervisor Client and Agent Desktop provide real-time, user-configurable displays so your team sees the information when they need it, in their preferred layout. Additionally, supervisors can leverage standard reports or customize reports with point-and-click report definition, follow complete life of call reporting including for agents’ 2nd lines, view agent activity logs and enjoy a single view of all call centers in a single view. The Agent Desktop’s intuitive browser puts real-time incoming call details, team status, messaging, call control, customer journey and work state management right at the agents’ fingertips. Agents intelligently answer calls, engage needed resources via call, chat or email and toggle quickly between supervisor-configurable states with a click of the mouse.

• DAKS

  Embedding automated communication and collaboration activities into your business workflows minimizes the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. Impact offers DAKS to connect your operational support systems with your people – using the channels, modalities and devices you use to communicate, collaborate and safeguard your assets. As a high-performance, high-availability CEBP platform, DAKS enables a wide range of automated communication and collaboration tasks including broadcasts, emergency response conferences, routine scheduled and ad hoc conferences, announcement services, personal and group calling, advanced e-mail and text services, location services and more.

INE is the premier provider of Technical Training for the IT industry. INE is revolutionizing the digital learning industry through the implementation of adaptive technologies and a proven method of hands on training experiences. Their training portfolio is built for levels of technical learning specializing in advanced networking technologies, next generation security and infrastructure programming and development. INE has helped countless Fortune 500 companies build a world class technical organization fully prepared for tomorrow's challenges.

Address
575 New Waverly Place, Suite 201
Cary, North Carolina 27518
United States of America

Website
www.ine.com

Social Networks

Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises helping them move further down an autonomous CX path. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally. More information is available at www.Jacada.com.

Address
11560 Great Oaks Way, Suite 200
Alpharetta, Georgia 30022
United States of America

Website
www.jacada.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications

JPL Telecom is a designer and manufacturer of professional headsets committed to revolutionizing the communications industry by creating premium solutions for people worldwide with an environmental drive. At JPL we endeavour to create our headset solutions for the end user offering a headset solution that is high quality, reliable, comfortable and fair priced. Our mission is to create strong relationships with our partners offering a unique range of professional and sustainable headsets, extensive support that streamlines their offerings and increases sales success. Please visit www.jpltele.com for more information

Address
445 W Merritt Avenue
Merritt Island, Florida 32953
United States of America

Website
www.jpltele.com

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Products

• JPL Element TT3 EVO

  http://www.jpltele.com/jpl-product.aspx?eps=7EA551A70EF53E4F63CB4C2F4739C282

• JPL Element X500

  http://www.jpltele.com/jpl-product.aspx?eps=7EA551A70EF53E4FAFEFBCF2A080218B

With the mission to power any video experience, Kaltura’s online video platform is deployed globally across thousands of enterprises and organizations, engaging millions of employees at work and remotely. Kaltura brings innovative video solutions to enterprises, helping our clients harness video along the employee life cycle from hiring through learning & development, training, leadership communications, and collaboration. Our live and on-demand video products include a market-leading video portal, webcasting, video capture solution, integrations with leading enterprise platforms, and more to support today’s digital workplace.

Address
250 Park Ave S, 10th Floor
Kaltura
New York, New York 10003
United States of America

Website
www.kaltura.com

Social Networks

Products/Services Offered

• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• Webcasting

  xpand your reach and broadcast every event of any size, from corporate communications to customer and partner events. With an easy-to-use producer and moderator interfaces and an interactive end-user experience, it’s simple to create effective, compelling webcasts that can be delivered to any device. After the broadcast is over, automated conversion to VOD ensures the content you created can—and will—be watched again and again. With Kaltura’s world leading Webcasting platform, webcasts are no longer a one-off event; they become a reliable platform for delivering your message, as often as you need, to any audience you choose, without limits.

• eCDN

  Kaltura eCDN provides scalable and secure video delivery behind the firewall. Kaltura eCDN, combined with Kaltura’s industry leading enterprise video portal and live webcasting solution, will effectively deliver high quality video to an unlimited number of users, in any number of remote sites, on any device, with no impact on your network’s WAN/LAN.

• Kaltura Video Portal

  Kaltura MediaSpace Video Portal is a market-leading video solution that offers an incredibly flexible environment so you can unify videos from your entire company, under your branding, with your workflows, and displaying only your content. Best of all, it empowers contributors and moderators from all over the organization, removing bottlenecks to unleash the full power of video.

Kaptivo digitally connects a universal communication tool--any whiteboard becomes a digital collaboration medium everyone can afford, making meetings, lectures or anything involving a whiteboard better. Secure and integrated with all major collaboration, video conferencing and lecture capture systems, Kaptivo transforms workplaces for creative, executive, financial, engineering, technical and other teams at businesses, schools and organizations of all sizes.

Address
1900 S. Norfolk St #260
San Mateo, California 94403
United States of America

Website
kaptivo.com

Social Networks

Khomp is a company focused on development of hardware and software for computer and telephony integration, call center applications, voip gateways and SBCs, recognized by quality and technology of its products.

Address
Rua Joe Collaço, 253
Florianópolis, 88037010
Brazil

Website
KHOMP.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• SIP-based Products/Session Border Controllers (SBCs)

Products

• ITG 200

  The ITG 200 is a telemetry gateway designed to be integrated into IoT – Internet of Things – monitoring solutions. It receives and transmits data collected by up to 4 sensors connected directly to the cabinet or through wireless Endpoints, providing IoT solutions with scalability. The wireless communication modules of the ITG 200 with Endpoints make it possible to increase the number of reading sensors and expand the monitoring area by installing sensors in locations that are far from the gateway.

• UMG Modular 300

  UMG Modular 300 is a user media gateway, ideal for small and medium businesses that wish to have VoIP telephony benefits integrated with E1/T1, GSM 2G and 3G, FXS telephony links, and thus interconnect their digital, analog, mobile and IP networks with their telephony platform. UMG Modular 300 can process up to 46 simultaneous calls, distributed into 3 slots for any combination between the existing telephony interfaces, adding 1 VoIP channel to each channel selected. It connects to up to 2 different VoIP carriers, allowing to forward calls to lower cost routes, whether they are national or international calls, thus dramatically reducing expenses with telephony when compared to conventional rates.

• KMG SBC 90

  Developed for call center companies that use SIP connections at their agents and VoIP carriers, the KMG SBC 90 ensures a secure connection between the local network and the VoIP carrier thanks to the Khomp SBC. It secures your SIP network through data encryption, protecting communication sessions against third party interception. Security features such as encryption and topology hiding are available on all calls simultaneously, at no additional cost.

Kollective is a cloud-based, smart peering distribution platform that accelerates content delivery to the edge of the enterprise while minimizing network congestion. From live or on-demand videos, to major operating system updates and the delivery of critical patches, Kollective keeps your network connected and secure without impacting critical business applications.

Address
549 NW York Drive
Kollective
Bend, Oregon 97703
United States of America

Website
kollective.com

Social Networks

Products/Services Offered

• AI/Analytics
• Unified Communications
• Video: Cloud-based Services
• WebRTC

Products

• ECDN

  Kollective’s delivery platform is trusted by the world’s largest global enterprises, to securely deliver live streaming video, VOD & software behind the firewall. Integrated with the leading webcasting and VOD solutions, Kollective insures delivery success, improving the video experience for all your employees no matter what application you use for live webcasting or video on demand.

• Kollective IQ

  Kollective IQ is an event & network performance dashboard. It allows customers to quickly visualize, understand and share the topology of their network, and performance of an event including robust event dashboards that report on events while they’re in progress, and summary reports post event.

Kurmi Software provides an operations management and migration platform for Enterprise Communications infrastructures, that automates user provisioning and day-to-day administration. Kurmi has developed built-in connectors with the leading Unified Communications and Contact Center vendors (Cisco, BroadSoft, Microsoft, Avaya, Alcatel-Lucent) providing enterprises and service providers with a single point of control to streamline the management of their infrastructure. With advanced automation and integration capabilities, Kurmi delivers a strong reduction of operations costs while offering a “consumer grade” experience to UC administrators and end-users.

Address
60 Broad St. Suite 3502
New York, New York 10004
United States of America

Website
www.kurmi-software.com/en

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Kurmi Unified Provisioning

  Kurmi Unified Provisioning automates the day-to-day operations of your Unified Communications. Automation saves time and money and reduces the risk of human error. Kurmi reduces the time to provision a new user by up to 80%. Provisioning unified communications is fast, and one-click deprovisioning is even faster!

• Kurmi Unified Selfcare

  Empower your users. Unburden your support team. Delegate some operations to your end-users via self-provisioning and services activation, call forward management, password reset, phone remote control.

• Kurmi Migration Tool

  Easily migrate to your new collaboration environment. Our multiple built-in connectors solution can connect to Cisco, Alcatel-Lucent, Avaya or Microsoft servers and discover the resources to migrate to a new environment.

• Kurmi Service Provider Suite

  Kurmi is the only management platform for UCaaS infrastructure that can automate the entire lifecycle of a client: data collection, virtual machines deployment, setup configuration, and user management.

As an AWS Advanced Consulting Partner, Lightstream supports organizations in addressing, designing, and managing AWS migration and security plans. Our team of cloud experts provides a full portfolio of services including analytics, cloud optimization and containment, consolidated billing, lifecycle management, and contact center solutions.

Address
208 N 2100 West, Suite 200
Salt Lake City, Utah 84116
United States of America

Website
ltstream.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Voicemail/Unified Messaging

LogiSense, (booth 2312) a global leader in subscription and usage-based billing, will be offering live demonstrations of their next generation billing platform. The platform is designed to maximize revenue through a flexible product catalog, eliminating revenue leakage, configurable rating/mediation, improving back office efficiencies, and offers an API-first design for integration.

Address
278 Pinebush Road, Suite 102
Cambridge, Ontario N1T 1Z6
Canada

Website
www.logisense.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• LogiSense Billing Platform

  Subscription billing and usage rating platform.

LoopUp is a premium remote meetings solution that makes it easier for professionals to collaborate in real time. Our simple interface guides users through an intuitive experience – no training required. We focus on delivering a reliable, high quality audio and visual experience on every call. Hosts can always see ‘who just joined’ and ‘who’s speaking’, overcoming the security flaws that are inherent to dial-in conference calls. Whether you’re creating a first impression or negotiating a multi-party deal, making everyday decisions or connecting with colleagues around the globe, LoopUp keeps you focused on business, not the meeting.

Address
282 2nd Street, Suite 200
San Francisco, California 94105
United States of America

Website
loopup.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps

Products

• LoopUp

  LoopUp is a premium remote meetings solution that makes it easier to collaborate in real time. Streamlined and intuitive, LoopUp anticipates the needs of business users, while delivering the quality, security and reliability required in the enterprise.

Lucidchart is the essential visual productivity platform that helps anyone understand and share ideas, information, and processes with clarity. With this intuitive, cloud-based solution, anyone can learn to work visually and collaborate in real time while building flowcharts, mockups, UML diagrams, and more. Lucidchart is utilized in over 180 countries by more than 11 million users, from sales managers mapping out prospective organizations to IT directors visualizing their network infrastructure.

Address
10355 S Jordan Gateway #150
South Jordan, Utah 84095
United States of America

Website
www.lucidchart.com

Martello Technologies Group Inc. (TSXV: MTLO) brings clarity to complex digital environments and control of evolving technologies. Our solutions monitor, manage and optimize the performance of real-time services on cloud and enterprise networks, while giving IT teams and service providers control and visibility of their entire network infrastructure. Martello’s products include SD-WAN technology, performance management software, and the Savision service-oriented IT monitoring software. Martello Technologies Group is a public company headquartered in Ottawa, Canada with offices in Montreal, Amsterdam, Paris, Dallas and New York.

Address
355 Legget Drive
Ottawa, Ontario K2A 3H1
Canada

Website
martellotech.com

Social Networks

Mavenir is the industry’s only 100% software-based, end-to-end, Cloud Native Network Software Provider, purpose-built to redefine network economics for Communication Service Providers. Our innovative solutions pave the way to 5G, leveraging industry-leading firsts in VoLTE, VoWiFi, Advanced Messaging (RCS), Multi-ID, vEPC and vRAN. Mavenir accelerates network transformation for more than 250+ CSP customers in over 130 countries, serving over 50% of the world’s subscribers. With solutions that propel NFV evolution to achieve web-scale economics, Mavenir’ solutions drive cost reduction, revenue generation and revenue protection.

Address
1700 International pkwy
Richardson, Texas 75081
United States of America

Website
www.mavenir.com

Social Networks

Products/Services Offered

• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• WebRTC

Based in Austin, Texas, Mio powers seamless communication between Slack, Microsoft Teams and Webex Teams. Mio's technology solves a common problem that exists within modern enterprises today: too many siloed messaging apps. Mio keeps teams in sync by enabling employees to chat directly or in groups, share files, edit messages, and more - all from their tool of choice. Ready to sync your teams? Come meet our team in booth 2314 and let us show you a demo. We look forward to connecting with you!

Address
503 W 38th St
Austin, Texas 78705
United States of America

Website
m.io

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Mutare Means Change. For three decades, we’ve been empowering organizations to re-imagine a better way to connect with each other. Today, through our transformative digital voice and text messaging solutions, we make communications with colleagues, customers and prospects simple, secure and effective.

Address
2325 Hicks Road
Rolling Meadows, Illinois 60008
United States of America

Website
www.mutare.com

Social Networks

MXL is a leading manufacturer of professional communications hardware for meeting rooms, web conferencing, and huddle rooms. MXL's award winning AC-Series USB microphones are renown for providing crystal-clear speech intelligibility and user-focused design. For more information, visit www.mxlmics.com. MXL Microphones is a division of Marshall Electronics, Inc., headquarters in Torrance, California. For more information, visit www.marshall-usa.com.

Address
20608 Madrona Ave
Torrance, California 90503
United States of America

Website
www.mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• MXL AC-360-Z

  The MXL AC-360-z is a web conferencing microphone that is designed for use in corporate communication settings like group web conferencing rooms, huddle rooms, meeting rooms, and more.

• MXL AC-404-Z

  The MXL AC-404-Z capture 180° of crystal-clear audio in a 25-ft. radius, delivered through simple USB plug-and-play connectivity.

NetSfere is world’s leading omnichannel mobile messaging service from Infinite Convergence Solutions that enables enterprises and brands to communicate and collaborate with their entire ecosystem of customers, employees, partners and clients globally via text, voice, video and other multi-media across multiple channels of choice - anytime, anywhere. NetSfere not only provides superior cost-effective, industry-compliant secure messaging platform, but also help enterprises to foster customer loyalty and engagement to grow their business and maximize ROI.

Address
3231 N. Wilke Rd
Arlington Heights, Illinois 60004
United States of America

Website
www.netsfere.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Video: Mobile
• Text-based Messaging (email, IM)

Products

• NetSfere

  Secure Enterprise Messaging Service

• Enterprise Messaging Service (EMS)

  Business to Consumer( Application to Person) Omnichannel messaging platform

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. We are a leading provider of software and hardware that helps people and organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work. Newline continues to push the envelope of technology, and has set the foundation to become the worldwide leader in interactive displays.

Address
101 East Park Blvd., Suite 807 (Bank of America Tower)
Plano, Texas 75074
United States of America

Website
usa.newline-interactive.com

Social Networks

Products/Services Offered

• Unified Communications
• A/V Meeting Room Technologies

Products

• TRUTOUCH X Series

  Experience meetings on an interactive display that allows for the whole team to interact without limitations by sharing not only voice and video, but also data and annotation. Take notes on a digital whiteboard with the most comfortable writing experience available on a touch screen and share information all with one button. Collaborate with anyone, anywhere no matter what device or system they use with the TRUTOUCH X Series' non-proprietary all-in-one design that combines advanced technology with elegance. From taking notes to sharing ideas, your company is always one button away from collaboration like you’ve never experienced before.

We develop custom software solutions built on a committed end-to-end development cycle. Functioning as your extended team, we apply our technical knowledge and expertise to help you become the industry leader.

Address
First Central Tower, 360 Central Avenue, 8th Floor
St. Petersburg, Florida 33701
United States of America

Website
www.nix-united.com

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services (cellular/wireless data, wireless broadband)
• Systems Integration Services/Consulting/VAR

Products

• HDL300 system

  Hear how 8,192 virtual microphones provide true full-room pickup for virtually any mid-size room configuration. And the HDL300 systems bring you DIY simplicity, with easy installation, autocalibration and plug-and-play connectivity.

• Dual HDL300 system

  It takes just two microphone and speaker bars to bring true full-room pickup to large spaces. The Dual HDL300 system costs a fraction of traditional systems and, like the HDL300 system, works with your preferred UC&C application.

Featuring live Caricaturist Doug Shannon, conference attendees can pick up their official conference t-shirt in addition to being the location of the passport challenge prize redemption.

Website
www.nojitter.com

Social Networks

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The Company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations - in global industries that include healthcare, telecommunications, automotive, financial services, and retail - to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com.

Address
1 Wayside Road
Burlington, Massachusetts 01803
United States of America

Website
www.nuance.com/omni-channel-customer-engagement.html

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Digital

  Virtual engagement, live engagement and proactive notifications

• Voice

  Conversational IVR, speech engines and dialogue

• Security

  Identification and verification, fraud prevention and anti-spoofing

• Analytics

  Customer engagement, application performance and agent performance management

NWN solves business problems through technology. NWN's hosted Collaboration solutions provide you with innovative tools to seamlessly connect your users where, when, and how they want without limits. We design, implement, integrate and facilitate adoption of Cisco portfolio components including IP Communications, Voice, and Integrated Messaging, Presence and Instant Messaging, Mobility, and Client Desktop Applications, Email, and Video, Web, and Audio Conferencing, plus Cisco Contact Center services for intelligent call routing and extensive agent functions. Whether inside or outside the organization, on-premise or in the cloud, we ensure your users stay connected so they can stay on task.

Address
271 Waverly Oaks Road
Waltham, Massachusetts 02452
United States of America

Website
www.nwnit.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• NWNComm Customer Experience Platforms

  NWN will be demoing NWNComm-Cloud-CX (Pure Cloud) based on the Cisco CJP software. We will also be demoing NWN Comm-Enterprise-CX based on the Cisco Packaged Contact Center Enterprise software. NWN is the only partner certified in all the Cisco Customer Journey Solutions and Customer Experience technologies which include Customer Journey Platform, CC-Express, CC-Enterprise, Cloud, On-Premise, Hosted Express or Enterprise, and true Hybrid options. Come see how we can help your Customer Experience organizations solve their complex challenges.

• NWNComm Cloud

  NWN will be demoing the capabilities of its NWNComm Cloud platform powered by Cisco Broadcloud including: - Administration Portal - End User Portal - NWN Calling App - Cisco MPP Phones NWN is the first Service Provider in the market to offer the Cisco Broadcloud solution based on the Collaboration Flex plan. Customers get enterprise-grade cloud calling and team collaboration features bundled in one easy predictable monthly subscription. NWN will be highlighting how it helps its customers on their collaboration journey to the cloud by offering flexible delivery options with award-winning customer support and lifecycle management.

Omilia’s Omnichannel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for customer care and self-service across all channels. Large enterprises can transform their call centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel, all from the same infrastructure and application. Most notably, Omilia’s deployment at Royal Bank of Canada, the 6th largest bank in North America, boasts an unprecedented 96% Semantic Accuracy and 90% Task Completion Rate with a world-record 4.26% Word Error Rate.

Address
Gladstonos 55
Roussos Center Point
Limassol, 3040
Cyprus

Website
omilia.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Virtual Assistant Platform

  DiaManT® / Dialog Management Platform / Provides the infrastructure and core capabilities to power an omnichannel conversational experience, acting as a single-point of integration with enterprise systems for driving conversational dialogs on all channels.

• Speech Recognition

  deepASR® / DNN Powered Automatic Speech Recognition Engine / Automatic Speech Recognition engine that leverages the most advanced forms of Deep Learning, achieving unprecedented accuracy in recognition that routinely reaches human- level performance.

• Xpert Packages

  Xpert Packages / Pre-built Domain and Language Specific NLU Applications / Fully pre-loaded intelligent Virtual Assistant providing out-of-the- box recognition and understanding with pre-built Concept Annotation Dictionaries, Rules, and Intents for your business.

• Voice Biometrics

  deepVB® / DNN Powered Passive Voice Biometric Authentication / Authenticate customers via their unique biometric voice-print, in the background as they speak freely and naturally with the Virtual Assistant.

• Anti-Fraud

  Anti-Fraud / Fraud Detection and Prevention Mechanisms / Mechanisms for: Caller ID Profiling & Scoring, Support for Caller ID Whitelist & Blacklist, Credit Card Profiling & Scoring, Session-based Profiling & Scoring, Offline delivery of Compromised List, and differentiated NLU Call Flow based on Fraud Score

Open Systems is a global provider of secure, unified SD-WAN edge solutions, purpose-built to simplify network and security operations. With robust, deeply integrated security, Open Systems empowers enterprises to confidently accelerate growth models, enabled by new technologies like IoT and cloud computing, to drive revenue and improve user experiences.

Address
303 Twin Dolphin Drive 6th Floor
6th Floor
Redwood City, California 94065
United States of America

Website
www.open.ch

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

Optanix is the leader in intelligent business service assurance. The Optanix Platform delivers predictive and proactive performance and availability management across hybrid infrastructures, with a focus on real-time communications use cases. It is available as a stand-alone solution or as the engine behind Optanix's managed service offerings.

Address
1 Penn Plaza, Suite 3310
New York, New York 10119
United States of America

Website
www.optanix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Optanix Platform

  The Optanix Platform is an advanced service assurance platform that provides end-to-end fault management, network performance management and business impact insight for critical IT infrastructure and digital services.

• Optanix Remote Management Services (RMS)

  The world’s most demanding organizations trust Optanix to manage their mission-critical business services and service delivery infrastructure with Optanix RMS. RMS offers a comprehensive range of IT management services that maximize the benefits of the Optanix Platform and give customers access to unmatched IT expertise. These services dramatically accelerate time to value, drive down costs and bridge critical skill gaps.

Otter.ai is where conversations live. Otter uses proprietary artificial intelligence (AI) to generate smarter notes that combine audio, transcription, speaker identification, inline photos, and key phrases. The Otter Web and mobile app is used by business people, journalists, and students to scan, search, and share notes from meetings, interviews, and lectures. Hundreds of thousands of end-users use Otter which has also been adopted by businesses, universities and other institutions. Zoom Video Communications relies on technology from Otter.ai to power transcription for users of its service, yielding the largest corpus of transcribed meeting data ever created.

Address
5150 W El Camino Real, Suite A-22
Los Altos, California 94022
United States of America

Website
otter.ai

Social Networks

OutPost Sentinel provides MSPs with secure, reliable RMM tools which continue to monitor and provide secure remote access when you need it most - when the network is down. Proactive alarm monitoring, immediate secure access and automated problem remediation and escalation procedures for all voice and data equipment (VoIP, Video, PBX routers, servers, gateways, VM and more…) Easy to use and comprehensive solutions for all types and brands of equipment: Avaya, Nortel, Cisco, Mitel, MSlync, NEC, ShoreTel... Assessment & detailed problem identification and drill down tools for QOE and QOS of voice, data and video traffic, equipment and end points.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• SAM Sentinel Alarm Manager

  One Screen to rule them all. Sentinel Alarm Manager (SAM) is a centralized proactive Alarm Monitoring software to provide persistent monitoring and secure remote access to thousands of locations and devices. Give your techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated Problem Resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record. Just click and drill down tools. Collects quality reports sent by passive probes and RFC6035-capable endpoints including IP phones and gateways, and stores and makes accessible the data in the system database. It automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

Panasonic delivers game-changing technology solutions that deliver a customized experience to drive better outcomes—for our customers and our customers’ customers. Panasonic engineers reliable products and solutions that help to create, capture and deliver data of all types, where, when and how it is needed. The complete suite of Panasonic professional solutions for government and commercial enterprises of all sizes addresses unified business communications, mobile computing, security and surveillance, retail point-of-sale, office productivity, visual communications (projectors, displays, digital signage) and HD video production. Panasonic solutions for business are delivered by Panasonic System Communications Company of North America.

Address
Two Riverfront Plaza, 6th Floor
Newark, New Jersey 07102
United States of America

Website
us.panasonic.com/sip

Social Networks

Products/Services Offered

• IP PBXs/IP Telephony/Desk Phones
• SIP-based Products/Session Border Controllers (SBCs)
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging

Products

• KX-TPA68 Cordless Desk Phone

  The KX-TPA68 is a next-generation cordless communication terminal designed to help increase collaboration among employees by enabling real-time shared call appearance. It allows users to pick up calls, retrieve held calls and join calls from lines shared across multiple KX-TPA68 cordless desk phones registered to the same base unit. With these capabilities, users can monitor the status of up to six phone lines in real-time on the same screen and complete actions using single touch operations. The KX-TPA68 features a 3.5-inch color LCD and superior sound quality, with a full duplex speaker phone and 4 dB higher voice volume.

• KX-TGP600 SIP Cordless Phone System

  Panasonic's expandable KX-TGP600 SIP cordless phone system is the ideal communication solution for SMBs. It requires only one Internet connection and an electrical outlet wherever you want to place a phone. The TGP600 supports up to eight Panasonic cordless and desktop DECT phones and eight simultaneous calls. The system includes one standard cordless handset KX-TPA60. Mix and match from a variety of phones from standard to rugged cordless as well as a DECT desktop model. An optional Wireless Repeater (KX-A406) expands indoor communication range.

• KX-NT680 Intuitive IP Phone

  The KX-NT680 is a next generation IP phone built with intuitive operation for the evolving business world. This solution meets the needs of small- to medium-sized businesses looking for a high quality, feature rich IP phone, and is equipped with a color LCD screen that offers superior customization features, High Definition audio providing clear voice quality and echo cancellation, a centralized management system for making adjustments across the network, 48 flexible function keys and built-in Bluetooth® technology. The phone also supports Secure Real-Time Transport Protocol (SRTP), encrypting communication packets to establish safe and secure communication channels.

• KX-NSX2000 IP-Based Business Communications Server

  Panasonic’s KX-NSX2000 is a next-generation, IP-based business communications server designed to support growing enterprises in need of a flexible solution. The platform offers advanced IP networking and vast scalability, managing up to 2,000 devices across 32 networked sites with multiple devices per extension. With centralized management and remote maintenance, the KX-NSX2000 system can be operated from a single location eliminating the need for an administrator at every site. Additional features include a built-in call center with advanced call routing, unified messaging, video communications, and redundancy. An ideal choice for industries needing real-time and reliable communications solutions such as customer service, sales or hospitality.

• KX-HDV330 Business SIP Phone

  The Panasonic KX-HDV330 Business SIP phone is a multifunctional device equipped with a 4.3-inch color touch panel for intuitive operation. Featuring 24 flexible function keys, integrated Bluetooth® support, and HD voice quality, a single unit can connect as many as twelve lines.

About Pareteum (NASDAQ: TEUM) Millions of subscribers are connected around the world using Pareteum’s Global Cloud Platform for communications, improving experiences in their lives and businesses. Pareteum’s Global Cloud Platform unleashes the power of applications and mobility services, bringing secure, ubiquitous, scalable and seamlessly available voice, video, SMS, messaging, and data services for our customers, making worldwide communications facilities easily accessible to everyone. Serving enterprises, telecommunications infrastructure providers, communications service providers, early-stage innovators and developers, Pareteum envisions our world, each day, imagining what will be, and delivering now.

Address
1185 Avenue of the Americas, 37th floor
New York, Ohio 10036
United States of America

Website
www.Pareteum.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)

PCI Pal provides secure payment solutions for contact centers and businesses taking Cardholder Not Present (CNP) payments. PCI Pal’s globally accessible cloud platform empowers organisations to take payments securely without bringing their environments into scope of PCI DSS and other relevant data security rules and regulations. With the entire product portfolio served from PCI Pal’s cloud environment, integrations with existing telephony, payment, and desktop environments is simple and light-touch, ensuring no degradation of service while achieving security and compliance.

Address
615 S College Street
Floor 9
Charlotte, North Carolina 28202
United States of America

Website
www.pcipal.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• Agent Assist

  Our core solution, Agent Assist, utilizes DTMF (Dual Tone Multi Frequency) masking technology to provide companies with a secure way of handling payments by phone without bringing their environments in scope of PCI DSS. We integrate with the call flow and at the point of payment, intercept any tones as they are entered by the customer on their telephone keypad. This way the agent doesn’t hear or see the card data, all they see are asterisks on the screen. The customer and the agent can still speak throughout the entire process but the sensitive card data, the PAN and the CSV, are prevented from reaching the agent or the client’s environment.

• IVR Payments

  PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and can be integrated with your IVR platform or completely outsourced to us.

A privately-held, American-owned company, Pipkins, Inc. was founded in 1983. Headquartered in St. Louis, Missouri, the firm is a leading supplier of workforce management software for the contact center industry and other enterprise operations, providing sophisticated, cloud-based forecasting and scheduling technology, as well as other fully integrated solutions for performance management, real-time adherence, time/attendance tracking, task tracking, compliance monitoring, mentoring, collaboration, and more. Over its 35-year history, Pipkins has consistently created and delivered superior WFM software. The firm boasts 13 industry-first applications with solutions that are 3-5 years ahead of the curve.

Address
14515 North Outer 40 Road Suite 130
Pipkins, Inc.
Chesterfield, Missouri 63017
United States of America

Website
www.pipkins.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Team Collaboration/Chat Apps

Products

• Vantage Point

  Vantage Point is Pipkins’ premier enterprise workforce management product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management and performance management.

• eSMART

  With eSMART, you can see everything, know everything and take action right away, giving you and your teams the flexibility and agility to maintain optimal staffing levels and peak productivity in today's fast-paced, ever-changing, omni-channel contact center environments. We've streamlined schedule management and adherence monitoring, consolidating your staff's schedules, actuals and deviation information all on one screen. The system's Intelligent Editing and Automated Editing can also significantly reduce supervisory and/or administrative time previously devoted to schedule edits and adjustments.

• IntelliVIEW

  IntelliVIEW is Pipkins’ new monitoring, mentoring and collaboration tool. It allows managers and supervisors to monitor the cameras and screens of their workers. It also allows managers, supervisors and team members alike quick and easy ways to interact and communicate with each other, and it’s conveniently embedded inside your Pipkins’ workforce management suite.

• IntelliTRACK

  Forget about the standard time clock apps you’ve used. Pipkins’ cloud-based IntelliTRACK is a time clock, a task tracker and more. And, it can be used by your entire workforce, including at-home and offsite workers. Time and attendance tracking and task tracking have never been easier.

• Omnichannel ACD

  Our new Cloud Contact Center Software Package is a sophisticated omnichannel ACD and more. Empower your agents and gain comprehensive, cost-effective, omnichannel control of your contact center operations from within a single platform with this new, cloud-hosted ACD solution powered by Bright Pattern.

Plenom manufactures solutions for the Modern Workplace to improve collaborations and the office environment. Busylights deliver presence information into the office so users avoid unnecessary interruptions. A built-ringer provides an alert so calls and IMs are not missed. Busylights are integrated with many Unified Communication platform like, Skype for Business, Jabber, RingCentral, Avaya, Fuze and others. Mobile Presence is an app that automatically changes the Skype for Business status to 'in-a-call' when talking on a cellular call so others know you busy.

Address
7601 N. Federal Hwy, 210A
Boca Raton, Florida 33487
United States of America

Website
www.plenom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Busylight Alpha

  The kuando Busylight Alpha is a 3 in 1 solution delivering Presence, Ringer and Notification to open offices and call centers. Improves the office environment by avoiding interruptions and missed calls.

• Busylight Omega

  The kuando Busylight Omega is a 3 in 1 solution delivering Presence, Ringer and Notification to open offices and call centers. Improves the office environment by avoiding interruptions and missed calls.

• kuandoBOX

  The kuandoBOX connects to the phone and computer to update user’s “presence status” in Skype4B / Lync when talking on the desk phone, thus unifying their presence.

• Busylight Combi

  Connects your desk phone and headset. Does not require any UC platform. Provides in-a-call indicator and a do not disturb switch so you can concentrate without being interrupted.

Pro Network is a Network Hardware Reseller and IT Services.

Address
1701 NW 93 Ave
Doral, Florida 33172
United States of America

Website
www.pronetworkus.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR

Products

• Network Hardware

  New/ Used Network Hardware including switches, routers, firewalls, etc

• We buy Used Hardware Equipment
• IT Professional Services

QuestBlue listens to client's specific needs and delivers high performance products through continuous innovation and operational excellence. Supply customers with infrastructure solutions, comprehensive product lines, and a guarantee of fast, friendly support. Providing unbeatable market rates, while being compatible with any SIP capable endpoint! They operate out of a fully redundant data center to ensure customers are provided consistent, reliable service.

Address
1947 Evans Rd
Cary, North Carolina 27513
United States of America

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• SIP Trunks

  Unlimited channels, usage-based, pre-paid wholesale

• QuBePBX

  free downloadable or hosted PBX, running on real-time asterisk

• iFax.Pro

  fully independent virtual fax platform

Quobis is a leading European company in the delivery of carrier-class unified communication solutions for telcos and enterprises. Quobis is well-known as one of the leaders in the deployment of WebRTC technology after being involved in the release of the industry-first application server, called Sippo WebRTC Application Controller. Today, this element is part of the core network of different telcos worldwide. In addition Sippo is helping enterprises to defeat the challenges behind digital transformation processes using real-time communications The company is headquartered in Vigo, Spain with partners throughout the world.

Address
Pol A Granxa p260
Pontevedra, 36400
Spain

Website
www.quobis.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Desktop
• Video: Mobile
• WebRTC
• Text-based Messaging (email, IM)

Products

• Sippo hub

  Enterprise-grade server that enables companies with customer-care applications to defeat the challenges of digital transformation.

• Sippo collaborator

  Sippo collaborator provides a new way of collaboration, integrating the legacy audio features with new modern media-based communications.

RedSky is the leader in E911 solutions for the enterprise. We FIND the 9-1-1 caller, ROUTE the call to the proper PSAP, and NOTIFY administrators and emergency personnel via SMS/text, email, and 'screen pop' notifications.

Address
333 N. Michigan Avenue, Suite 1600
Chicago, Illinois 60601
United States of America

Website
www.redskye911.com

Social Networks

Founded in 1990, Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that proactively monitor, measure and manage communication facilities resulting in a more dynamic, responsive and productive ecosystem. Our core solutions include call accounting, call center reporting, real time dashboards, emergency notification, hotel billing and team collaboration analytics. The also company also offers professional services for building AI bots, CRM connectors and other integrations that connect technologies together. Our portfolio spans a broad range of industry sectors including finance, government, education, tourism, brokerage, legal, healthcare, hospitality and general business environments. Booth #1339.

Address
40 King Street West
Suite 300
Oshawa, Ontario L1H1A4
Canada

Website
www.telecost.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Shadow All-In-One Analytics

  Shadow All-In-One Analytics is a scalable collaboration management solution that manages the health of enterprise communication ecosystems. Core components include call accounting, cradle-to-grave call traces, call center reporting, historical/real time dashboards, call recording playback, meeting metrics, email reporting, emergency notification and team collaboration analytics.

• Shadow OSN Onsite Notification

  Shadow OSN Onsite Notification offers real-time emergency notification of communication activity (i.e. 911 or network failure) and provides alerts to IP phones, email, SMS, network broadcasts, lamp light and team collaboration rooms.

• Shadow RTD Real Time Dashboard

  Shadow RTD Real Time Dashboard offers meaningful agent and queue analytics/notifications that help ensure the health, quality & performance of contact centers.

• Shadow Spaces Team Collaboration Analytics

  Shadow Spaces Team Collaboration Analytics creates actionable business intelligence from your enterprise team collaboration metrics.

Simplify and accelerate your business communications and business with the leading global cloud communication solution. Whether you have a single office, or many locations with individual hosted PBX, RingByName provides you tools to manage them all with ease.

Address
6303 Blue Lagoon Drive
Suite 400
Miami, Florida 33126
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• RingByName Cloud-based PBX

  RingByName is a cloud business phone systems evolved. Our phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. The system can provide a hybrid solution to both office and contact centers of all sizes without costly licensing fees and system upgrades.

• RingByName Enterprise Hero Portal

  The RingByName Enterprise Hero Portal is a true single pane of glass interface allowing the enterprise to manage multi-tenant, multi-location deployments from a single interface. Due to its architecture, the system allows for the deployment of completely separate, self-encapsulated instances without the restrictions and limitations of many competing solutions. It allows for improved control, support, security, deployment, costing, analytics, and reduced potential for service disruption due to changes.

Address
10532 Topeka Drive
Northridge, California 91326
United States of America

Website
www.ritaliafunding.com

Address
230 Washington Ave Ext
Suite 101
Albany, New York 12203
United States of America

Address
12770 El Camino Real, Suite 300
San Diego, California 92130
United States of America

Website
seismic.com

Selligent Marketing Cloud is a sophisticated B2C marketing platform that empowers ambitious relationship marketers to maximize every moment they engage with consumers. With native AI capabilities, a robust data layer, and a powerful omnichannel execution engine, Selligent Marketing Cloud enables marketers to easily target, trigger, and deliver highly personalized messaging across all critical channels. More than 700 global brands in retail, travel, automotive, publishing, and financial services trust Selligent Marketing Cloud to help deliver their marketing programs. Learn more at www.selligent.com.

Address
550 Winchester Blvd Suite 250
San Jose, California 95128
United States of America

Website
www.selligent.com

Social Networks

SendBird is a fully managed chat solution for enterprise mobile and web services. SendBird provides the necessary front-and back-end technology so you can launch a customized in-app messaging experience quickly, efficiently and at scale. Our product is flexible and integrates easily to provide user-to-user, user-to-business, and B2B communication inside any new or existing service. SendBird has powered in-app conversation for the world's leading companies, whose industries range from eCommerce and media to on-demand and banking. Our amazing customers include Reddit, Yahoo, Virgin Mobile and over 8,000 applications in the world.

Address
107 S railroad Ave
San Mateo, California 94401
United States of America

Website
sendbird.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps

Products

• SendBird chat API

  A complete chat platform for your mobile apps and websites: Chat and Messaging SDKs and API, and a fully managed chat infrastructure.

Developers of InformaCast, a software solution for fast and reliable emergency notifications. More than 5,000 organizations in over 50 countries use InformaCast for emergency notifications and desk phone paging. Whether it's an active shooter, severe weather, or another crisis situation, InformaCast reaches the right people to increase safety and security.

Address
1002 Deming Way
Madison, Wisconsin 53717
United States of America

Website
www.singlewire.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• InformaCast

  InformaCast emergency notification system provides the speed and reach organizations need to spread critical information to on-premises and mobile devices.

SmartAction is the leading provider of AI-powered virtual agents for contact centers. Businesses automate conversations that live agents handle today over voice, chat, and text using SmartAction’s cloud-based virtual agents. Every solution is powered by proprietary conversational AI and delivered with a dedicated team of SmartAction CX experts, who guide the transformation to automation for the most human-centric AI experience possible. For more information, visit www.smartaction.ai.

Address
300 North Continental Blvd
Suite 350
El Segundo, California 90245
United States of America

Website
www.smartaction.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• AI-Powered Virtual Agents

  Cloud-based virtual agents that automate conversations live agents handle today over voice, chat, and text. We integrate with every IVR and contact center platform using natural language understanding to automate repetitive call types and chats, gather data before passing to a live agent, and handle outbound calls and texts.

Solaborate is a communication platform company. We believe that reinventing and simplifying communication tools and services represents our greatest opportunity to improve people’s lives and our planet by reducing the carbon footprint. HELLO transforms your TV into the world’s most powerful communication device for video conferencing, wireless screen sharing, digital white boarding, SIP conference phone, Alexa Voice Assistance, live broadcasting, gaming, TV streaming, home automation, camera feed with motion detection and more.

Address
8300 Utica Ave #283
Rancho Cucamonga, California 91730
United States of America

Website
www.solaborate.com/hello2

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• HELLO 2
• HELLO Touch TV
• HELLO Room Controller
• Audio and Video Calling
• Huddle Rooms Systems

SCT manufactures the RemoteCam™ series of extension solutions that deliver Power, Control, IR and Video over a single CAT5e/CAT6 cable up to a distance of 300’, supporting digital high definition PTZ camera solutions from Cisco, ClearOne, Logitech, Panasonic, Polycom, Sony, Starleaf and others. Kits include codec/camera cable set (less UTP), power supply, and camera/head-end modules required for a typical installation. The new RemoteTableKit™ supports Cisco codecs, Room Kit, Room 70 and Room 55 for HDMI, Ethernet/POE and up to three Cisco microphones over a single CAT6 cable up to 300’.

Address
22 South Smith Street
Norwalk, Connecticut 06855
United States of America

Website
www.soundcontrol.net

Products/Services Offered

• Unified Communications

Products

• RemoteCam6™

  The RemoteCam6™ has been designed to deliver a reliable, cost effective link between the Cisco Codec Pro or SX80 codecs and SpeakerTrack 60, enabling Dual HDMI, Ethernet Control and power to the SpeakerTrack up to a distance of 300' over a single CAT6 cable.

• RemoteCam7™

  The RemoteCam7™ supports the Cisco Quad Camera and Polycom Director II Enabling video, control, audio, IR and power up to a distance of 300' on a single CAT6 cable.

• RTK™

  The RemoteTableKt™ supports the Cisco Room 55, Dual Room 55, Room 70, Room Kit, Room Kit Plus and Room Kit Pro by embedding up to three Cisco Microphones, Touch 10 f or Ethernet & POE, HDMI, audio I/O and low speed USB2 up to 300' on a single CAT5e/CAT6 cable.

• RemoteCamL™

  The RCL-PRO supports the Logitech Group and PTZ Pro 2 camera. The solution enables USB2 720p60 video, control and power up to a distance of 300' over a single CAT5e/CAT6 cable.

• RemoteCamU™

  The RCU-USB™ supports USB2 cameras and Visca control up to 300' on a single CAT5e/CAT6 cable.

Spearline is a leading market intelligence company in the telecommunications industry. The Spearline platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically and at volume. Operating in over 60 countries, the data gathered by the Spearline platform allows you to greatly reduce downtime and improve your customer experience.