Titanium Sponsors | Diamond Sponsors | Platinum Sponsors | Gold Sponsors | Silver Sponsors | Exhibitors
Titanium Sponsors
RingCentral
Address
20 Davis Drive
Belmont, California
94002
United States of America
Website
www.ringcentral.com
Diamond Sponsors
Amazon Web Services
Address
410 Terry Ave North
Seattle, Washington
98109
United States of America
Website
aws.amazon.com
AVANT Communications
Address
2 N. Riverside Plaza, Suite 2450
Chicago, Illinois
60606
United States of America
Website
goavant.net
Dialpad
Address
2700 Camino Ramon, Suite 490
San Ramon, California
94583
United States of America
Website
dialpad.com/company
Platinum Sponsors
Bandwidth
Address
2230 Bandmate Way
Raleigh, North Carolina
27607
United States of America
Website
www.bandwidth.com
Five9
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.
Address
3001 Bishop Drive, Suite 350
San Ramon, California
94583
United States of America
Website
www.five9.com
Social Networks
Products/Services Offered
- AI / Analytics
Fusion Connect
Address
210 Interstate North Parkway, Suite 200
Atlanta, Georgia
30339
United States of America
Website
www.fusionconnect.com
Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
Address
1302 El Camino Real, Suite 300
Menlo Park, California
94025
United States of America
Website
www.genesys.com
Social Networks
Google
Address
1600 Amphitheatre Parkway
Mountain View, California
94043
United States of America
Website
www.google.com
Miratech
Address
301 N. Market Street
Wilmington, Delaware
19801
United States of America
Website
www.miratechgroup.com
Nextiva
Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.
Address
9451 E. Via de Ventura
Scottsdale, Arizona
85256
United States of America
Website
www.nextiva.com
Social Networks
Products/Services Offered
- AI / Analytics
- Audio Conferencing Services / Devices
- Contact Center Systems / Applications
- IP PBXs / IP Telephony / Desk Phones
- Managed / Hosted / Cloud Communications Services (UCaaS)
- SIP Trunking Services
- Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
- Team Collaboration / Chat Apps
- Text-based Messaging (email, IM)
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Voicemail / Unified Messaging
Products
- AI-Powered Contact Center
Boost revenue, drive efficiency, and provide a seamless customer experience with Nextiva Contact Center.
- Social Media & Reviews
Connect and engage with customers on the channels they prefer with social engagement and customer reviews.
- Business Communications
Improve business efficiency, reduce costs, and enhance productivity with Nextiva Business Communications for voice, video, & messaging. One app for all your conversations.
NICE
Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah
84070
United States of America
Website
www.niceincontact.com
Verizon Business
Address
One Verizon Way
Basking Ridge, New Jersey
07920
United States of America
Website
www.verizon.com
Vonage
Address
101 Crawfords Corner Road, Suite 2416, 4th Floor, Building #2
Holmdel, New Jersey
07733
United States of America
Website
business.vonage.com
Gold Sponsors
CallMiner
Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. CallMiner is the global leader in conversation analytics to drive business performance improvement
Address
200 West Street
Waltham, Massachusetts
02451
United States of America
Website
www.callminer.com
Social Networks
Products/Services Offered
- AI / Analytics
- Contact Center Systems / Applications
Products
- Analyze
Harness AI and ML to automatically uncover insights from 100% of your interactions in the contact center and beyond to deliver new understanding of your customers.
- Coach
Coach aggregates insights from conversations, identifying which individuals are effective based on customized manual or automated scoring criteria.
- Enhanced AI Module
Enhanced AI Module equips analysts with AI-driven tools like automatic category creation, contact summarization, natural-language discovery and trend identification – uncovering hidden insights, boosting productivity and enhancing experience.
- RealTime
RealTime automatically notifies agents or supervisors based on customer interaction indicators.
- Redact
Redact ensures you can meet security and compliance standards by automatically removing sensitive customer data.
DIDWW
DIDWW, a fully licensed telecom operator, provides two-way Voice and Messaging services in 90+ geographies. Our innovative cloud PBX solution, phone.systems™, empowers businesses to streamline communications with advanced features like AI tools, CRM integrations, and a multi-platform app for Windows, iOS, macOS, and Android. Backed by DIDWW’s global phone number coverage and proprietary numbering resources, phone.systems™ offers unparalleled flexibility and scalability, making it a comprehensive solution for businesses seeking both robust PBX functionality and extensive geographic reach.
Address
11 The Haven, Malahide. Co.
Dublin, Dublin
K36 R983
Ireland
Website
www.didww.com/tools/business-phone-systems
Social Networks
Products/Services Offered
- APIs / Integrated Communications
- IP PBXs / IP Telephony / Desk Phones
- Managed / Hosted / Cloud Communications Services (UCaaS)
- SIP Trunking Services
- Unified Communications
Products
- phone.systems™
A cloud-based PBX enriched with AI-driven tools, seamless CRM integrations, and multiplatform app across Windows, iOS, macOS, and Android for unparalleled user experience.
- Virtual Phone Numbers
DIDWW offers the largest fully compliant international coverage of local, national, mobile, toll-free Voice and SMS-enabled DIDs. Currently, more than 90 countries and approximately 5000 area codes worldwide are covered by DIDWW services, which are securely delivered over a private or public network.
- Two-way SIP Trunks
A powerful inbound and outbound SIP trunking solution with rock-solid reliability, premium audio quality and flexible trunk configurations.
- Messaging
Reliable and efficient omni-channel messaging services, combining various channels like SMS, social platforms, email.
Shokz
Address
Room 2603A, Tower 1, Lippo Centre, 89 Queensway
Admirality, Hong Kong
999077
China
Website
www.shokz.com
Shure
Address
5800 West Touhy Avenue
Niles, Illinois
60714
United States of America
Website
www.shure.com/americas
Spectrum Enterprise
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks. A full suite of Unified Communications, Customer Experience, Video Conferencing and SIP Trunking Solutions and TV solutions. We also offer an suite of managed security Edge/DDoS/SASE Offerings. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs.
Address
400 Washington Blvd
Stamford, Connecticut
06902
United States of America
Website
www.enterprise.spectrum.com
Social Networks
Products/Services Offered
- Managed / Hosted / Cloud Communications Services (UCaaS)
- Unified Communications
Talkdesk
Address
201 Spear Street, Suite 1100
San Francisco, California
94105
United States of America
Website
www.talkdesk.com
Silver Sponsors
Alvaria
Address
211 Perimeter Center ParkwaySuite 200
Atlanta, Georgia
01886
United States of America
Website
www.alvaria.com
ASAPP
Address
One World Trade Center, 80th Floor
New York, New York
10007
United States of America
Website
www.asapp.com
ASC Americas Inc
Address
101 Crawfords Corner Road
Holmdel, New Jersey
07733
United States of America
Content Guru Inc
Address
900 E Hamilton Ave, Suite 510
Campbell, California
95008
United States of America
Website
www.contentguru.com
Cyara
Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Visit cyara.com
Address
805 Veterans Blvd, Suite 105
Redwood City, California
94063
United States of America
Website
cyara.com
Social Networks
Products/Services Offered
- AI / Analytics
- Contact Center Systems / Applications
- Communications Systems Management, Configuration & Troubleshooting
- Managed / Hosted / Cloud Communications Services (UCaaS)
- WebRTC
Deepgram
Address
548 Market Street
San Francisco, California
94104
United States of America
Website
www.deepgram.com
Diabolocom
Address
8 The Green, Suite B
Dover, Delaware
19901
United States of America
Website
www.diabolocom.com
DialedIn
Address
900 S. Pine Island Rd, Suite 390
Plantation, Florida
33324
United States of America
Website
www.chasedatacorp.com
Here™ (Formerly OpenFin)
Everything works right here™. The product of years of collaboration with the world's largest financial institutions, Here™ (foremarley OpenFin) is the first enterprise browser for productivity. Built on Google Chromium, Here™ (here.io) streamlines workflow and improves employee experience. Here™ investors include Bain Capital Ventures, Bank of America, Barclays, CME Ventures, DRW Venture Capital, HSBC, ING Ventures, IQT, J.P. Morgan, Nyca Partners, Pivot Investment Partners, SC Ventures and Wells Fargo among others. The company is based in New York with an office in London and presence in Hong Kong.
Address
61 Broadway Suite 1705
New York, New York
10006
United States of America
Website
www.here.io
Social Networks
Products/Services Offered
- APIs / Integrated Communications
- Security
- Unified Communications
Products
- Here™ Enterprise Browser
Introducing Here™ the world’s first enterprise browser for productivity. Here Enterprise Browser reimagines how work is done in large enterprises to streamline workflow, reduce app toggling, and improve employee experience. Some of the core functionality provided by Here includes: Customizable, unified Supertabs, App Interoperability, Deep Search, actionable Notifications, and full admin control and analytics
Intrado
Address
11808 Miracle Hills Drive
Omaha, Nebraska
68154
United States of America
Website
www.intrado.com
LeapXpert
Address
4/F, Lee Garden Three, 1 Sunning Road, Causeway Bay
Hong Kong, Hong Kong
999077
China
Website
www.leapxpert.com
Lightyear
Address
90 State Street, Suite 700
Albany, New York
12207
United States of America
Website
lightyear.ai
Luware
Luware develops customer service solutions that empower organizations to communicate more effectively. We believe in holistic customer service, where every employee serves as a touchpoint. Our software brings employees together and connects companies with their customers. We fully leverage the Microsoft technology stack and make it even better. Our solutions transform Microsoft Teams into a customer service hub and create value in every customer interaction.
Address
Pfingstweidstrasse 102,
Zurich, 8005
Switzerland
Website
www.luware.com/en
Social Networks
Products/Services Offered
- Contact Center Systems / Applications
- Managed / Hosted / Cloud Communications Services (UCaaS)
- Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
- Team Collaboration / Chat Apps
- Unified Communications
QuestBlue
QuestBlue delivers innovative, cloud-based communication solutions tailored to the needs of modern enterprises. With over 15 years of expertise, we specialize in SIP trunking, hosted PBX, E911 services, and unified communications to ensure seamless connectivity and collaboration. Our flagship platform, QuBe PBX, empowers businesses with scalable, secure, and intuitive communication tools backed by carrier-grade reliability. QuestBlue’s white-label programs enable partners to expand their offerings without managing complex infrastructure, while enterprises benefit from flexible, cost-effective telecom solutions. At Enterprise Connect, discover how QuestBlue can elevate your communication systems and drive business success in an increasingly connected world
Address
3100 Gateway Centre Blvd
Morrisville, North Carolina
27560
United States of America
Website
www.questblue.com
Social Networks
Products/Services Offered
- APIs / Integrated Communications
- Audio Conferencing Services / Devices
- Contact Center Systems / Applications
- Communications Systems Management, Configuration & Troubleshooting
- E-911 / Emergency Systems
- IP PBXs / IP Telephony / Desk Phones
- Managed / Hosted / Cloud Communications Services (UCaaS)
- SIP-based Products / Session Border Controllers (SBCs)
- SIP Trunking Services
- Systems Integration Services / Consulting / VAR
- Team Collaboration / Chat Apps
- Text-based Messaging (email, IM)
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- WebRTC
Products
- QB Connect
QB Connect is a powerful communication platform by QuestBlue, designed to streamline and enhance business communications. Offering advanced features like messaging, voice, and collaboration tools, QB Connect ensures seamless connectivity for teams and clients, all in a user-friendly, cloud-based solution.
Ribbon
Address
6500 Chase Oaks Blvd, Suite 100
Plano, Texas
75023
United States of America
Website
ribboncommunications.com
Rocware Corporation
Address
3/F,No.2,Honghui Industrial Park,Xin'an Street
Bao'an District, Guangdong
518000
China
Website
www.rocware.com
SecureLogix
Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas
78232
United States of America
Website
www.securelogix.com
Somos, Inc.
Address
Two Tower Center Boulevard, 20th FL
East Brunswick, New Jersey
08816
United States of America
Website
www.somos.com
Theta Lake, Inc.
Address
1221 Chapala St, Suite 6
Santa Barbara, California
93101
United States of America
Website
thetalake.com
Unimax
Address
121 South 8th Street
Minneapolis, Minnesota
55402
United States of America
Website
www.unimax.com
Verint
Address
175 Broadhollow Road, Suite 100
Melville, New York
11747
United States of America
Website
www.verint.com
ViewSonic Corporation
Address
10 Pointe Drive, Ste 200
Brea, California
92821-7620
United States of America
Website
www.viewsonic.com/us
Exhibitors
911 Secure
Address
280 S Lemon Ave #2155
Walnut, California
91788
United States of America
Website
911secure.com
ASA Solutions
Address
13 Water St,
Holliston, Massachusetts
01746
United States of America
Website
www.asasolutions.com
AVOXI
AVOXI delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with customers. With unmatched global coverage and number types and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI’s 5,000+ clients use voice to more effectively serve and sell to customers as part of a modern contact center approach. AVOXI’s global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible - anywhere and anytime.
Address
300 Galleria Parkway, Suite 610
Atlanta, Georgia
30339
United States of America
Website
www.avoxi.com
Social Networks
Bland AI
Address
570 Pacific Ave.
San Francisco, California
94133
United States of America
Website
www.bland.ai
Calabrio
Calabrio is a trusted ally to leading brands. The digital foundation of a customer- centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Address
241 5th Ave. North, Suite 1000
Minneapolis, Minnesota
55401
United States of America
Website
www.calabrio.com
Products/Services Offered
- AI / Analytics
- Contact Center Systems / Applications
Products
- Call Recording
Capture every call, email, chat, text, and message with our contact center call and interaction recording solution.
- Quality Management
Leading contact center quality management software delivers a comprehensive view of customer interactions.
- Analytics
Fuel a customer-centric engine with AI-powered contact center analytics software. All-in-one Interaction Analytics solution.
- Chat Bot Analytics
Chatbot analytics software that empowers chatbot teams – from digital product owners, to chatbot operators, conversation designers, and digital analysts. Sophisticated chatbot analytics platform helps you monitor and improve the performance and quality of your customer service chatbots and voice bots.
- Workforce Management
Unlock the full potential of your greatest asset–your people–with the world’s best WFM software for modern contact centers.
Caller ID Reputation
Address
1201 Puerta Del Sol
San Clemente, California
92673
United States of America
Website
calleridreputation.com
CommunityWFM
CommunityWFM is the largest independent workforce management solution and provides a unique, modern, and automated approach that improves contact center efficiency. After spending over a decade combining forecasting, scheduling, intraday management, adherence monitoring, mobile capabilities, and more into a single application, the CommunityWFM solution remains unmatched in its sophistication and maturity. With two product versions, Enterprise and Essentials, CommunityWFM is delivered to customers and partners with a passion for service and world-class deployment and onboarding methodologies. Leading companies spanning many different geographies and industries rely on CommunityWFM every day as the backbone of their contact center operations.
Address
3400 Waterview Parkway, Suite 325
Richardson, Texas
75080
United States of America
Website
www.communitywfm.com
Social Networks
Products/Services Offered
- Contact Center Systems / Applications
Products
- Enterprise
CommunityWFM Enterprise is our core software solution for large and multi-site workforce teams. It's one of the most advanced WFM software solutions on the market.
- Essentials
CommunityWFM Essentials is a solution for small to mid-size workforce teams. A streamlined version of our Enterprise product, Essentials provides a lower price point to meet the needs of emerging companies.
ComputerTalk
Address
150 Commerce Valley Drive West, Suite 800
Markham, Ontario
L3T 7Z3
Canada
Website
www.computer-talk.com
CZUR
Founded over a decade ago, CZUR is a pioneer in patented AI algorithms and solutions across hardware, software, and cloud services. Our product range includes smart book and document scanners, meeting projectors, webcams, and more—all designed to streamline office and administrative tasks. At CZUR, we are dedicated to transforming the workplace through smart, innovative audio-visual products. Our mission is to enhance efficiency and convenience with cutting-edge technology, integrating AI into practical tools that improve daily work and life experiences.
Address
RM722, Block B, Podium of Buiding No. 12, Shenzhen Bay Eco-Technology Park, No. 10 Gaoxin South RD
Nanshan District, Shenzhen, Guangdong
518063
China
Website
www.czur.com
Social Networks
Products/Services Offered
- Audio Conferencing Services / Devices
- Video: Desktop
- Video: Room Systems
Products
- StarryHub
All-in-one Video Meeting System
Eleveo
Address
810 Crescent Centre Drive
Franklin, Tennessee
37067
United States of America
Website
www.eleveo.com
FaxSIPit Services Inc.
FaxSIPit is a modern Hosted White Label solution for digital faxing, enabling organizations to streamline their fax communications while ensuring security, compliance, and reliability. By leveraging internet HTTPS & TLS technology, FaxSIPit allows users to send and receive faxes without traditional phone lines. This service supports paperless communication, reduces costs associated with conventional faxing, and enhances mobility by enabling fax access from various devices. With an emphasis on traceability and high-quality document transmission, FaxSIPit represents a significant advancement in the evolution of fax technology, making it a valuable tool for contemporary businesses seeking efficient document management solutions.
Address
1150 Station Street, Unit 113
Vancouver, British Columbia
V6A 4C7
Canada
Website
www.faxsipit.com
Products/Services Offered
- APIs / Integrated Communications
- Internet of Things (IoT)
- IP PBXs / IP Telephony / Desk Phones
- Mobile / Wireless Platform / Devices
- SIP Trunking Services
- Unified Communications
Products
- Zoom fully Integrated Fax APP
Send and receive faxes within your Zoom client.
- Virtual Fax
email to Fax Web to fax
- SecureFAX TLS ATA
Connects to regular fax machines and or multi-function devices transport using HTTPS and TLS.
- Custom Solutions
API solutions Custom design fax solutions
Hammer
Address
600 Technology Park Drive, Suite 100
Billerica, Massachusetts
01821
United States of America
Website
www.infovista.com
HP Poly
Part of HP’s portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting – anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com and www.HP.com
Address
1501 Page Mill Road
Palo Alto, California
94304
United States of America
Website
www.hp.com/us-en/solutions/poly.html
Social Networks
Products/Services Offered
- Audio Conferencing Services / Devices
- A / V Meeting Room Technologies
- Team Collaboration / Chat Apps
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- Video: Room Systems
Imagicle
Address
66 Flagler St, Suite 1002
Miami, Florida
33130
United States of America
Website
www.imagicle.com
Intratem
Because no one has enough time or money to manage telecom. Intratem Technology Expense Management is customized to your company's needs. Since 2004, we have recognized the power telecommunication has on business and the strain it puts on internal teams to keep it running. Now it's only getting more complicated. From mobile procurement, staging, kitting, deployment, management, support, security, reporting, and allocation, to custom fixed portals, inventory, invoice processing, MACD, and everything in between. A partner of Verizon, AT&T, and T-Mobile and numerous fixed carriers, we'll help you climb out from under your telecom tickets and keep finance happy.
Address
6300 Canoga Ave, Suite 1740
Woodland Hills, California
91367
United States of America
Website
intratem.com
Social Networks
Products/Services Offered
- Mobile / Wireless Platform / Devices
- Mobile / Wireless Services
- Security
- TEM
IR
IR is the leading global provider of observability solutions tailored for large enterprises that manage complex multi-vendor, unified communications, collaboration and contact center environments. IR's cutting-edge IR Collaborate software, powered by the Prognosis Platform, excels in monitoring, troubleshooting, and optimizing multi-vendor unified communication and collaboration environments. IR Collaborate simplifies intricate data streams, unveils actionable insights, and safeguards critical systems, ensuring seamless business continuity. Empowering more than 600 enterprises worldwide, IR Collaborate delivers end-to-end visibility, streamlines operations, minimizes downtime, and achieves cost savings. Visit IR.com.
Address
4700 S. Syracuse Street, Suite 1000
Denver, Colorado
80237
United States of America
Website
www.ir.com
Social Networks
Products/Services Offered
- Contact Center Systems / Applications
- Communications Systems Management, Configuration & Troubleshooting
- IP PBXs / IP Telephony / Desk Phones
- Managed / Hosted / Cloud Communications Services (UCaaS)
- Unified Communications
Products
- IR Collaborate
IR Collaborate is an enterprise-grade performance and experience management solution for voice, video, collaboration and contact center environments. Whether in the cloud, on-premises or hybrid, Collaborate makes it easy to manage the multi-vendor, multi-platform UC ecosystems that modern businesses rely on every day.
Jabra
Address
900 Chelmsford StreetTower II, 8th Floor
Lowell, Massachusetts
01851
United States of America
Website
www.jabra.com
Landis Technologies
Address
1120 Division Hwy
Ephrata, Pennsylvania
17522
United States of America
Website
landiscomputer.com
MiaRec, Inc.
MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Our platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance. Founded in 2013, the Silicon Valley-based company serves more than 500 healthcare organizations, insurance firms, retail companies, financial services institutions, and other customer-first companies worldwide.
Address
1999 S Bascom Ave, Suite 928
Campbell, California
95008
United States of America
Website
www.miarec.com
Social Networks
Products/Services Offered
- AI / Analytics
- Contact Center Systems / Applications
- Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
Products
- MiaRec Auto QA
MiaRec Auto QA stands out as a powerful solution tailored for the modern contact center. By harnessing advanced Speech Analytics and Generative AI, it delivers exceptionally accurate scoring of 100% of calls, enabling a nuanced understanding of context and agent performance. This comprehensive visibility and consistent evaluation not only enhance service quality but also drive operational excellence.
- MiaRec Topic Analysis
MiaRec’s LLM-based Topic Analysis offers a sophisticated solution for organizing and analyzing conversational data. By automatically categorizing interactions into relevant topics and themes, MiaRec streamlines data management and enhances your ability to extract actionable insights. This ensures that you can easily identify trends and make informed decisions based on well-structured data, while utilizing technology that accounts for the full context and nuances of dialogue.
- MiaRec Sentiment Analysis
MiaRec’s Sentiment Analysis provides an advanced, automated solution for evaluating customer interactions. Using sophisticated Generative AI, this feature evaluates the contents of the transcription for the sentiment of customer conversations, offering valuable insights into customer experiences and perceptions. By delivering actionable sentiment data, MiaRec helps organizations enhance their customer service and drive strategic improvements.
- MiaRec AI Insights
MiaRec's Custom AI Insights empower organizations to truly leverage their data. Gain access to concrete benefits, like full visibility into why your customers are calling, key insights about those interactions, customizable data tailored to your needs, and much more. Powered by Generative AI and LLM-based technologies, contact centers can transform raw data into actionable intelligence that drives informed decision-making and tangible results.
Microcall
Address
3700 Holcomb Bridge Rd NW
Peachtree Corners, Georgia
30092
United States of America
Website
www.microcall.com
Mutare
For three decades, Mutare has been empowering organizations to re-imagine a better way to connect. Today, through our transformative voice security, digital voice and text messaging solutions, we make communications with colleagues, customers and prospects simple, secure and effective. And that means more time and less stress for your employees, a more positive experience for your customers, and improved bottom line results for your organization.
Address
2325 Hicks Road
Rolling Meadows, Illinois
60008
United States of America
Website
www.mutare.com
Social Networks
Products/Services Offered
- Security
Nectar Services Corp.
Address
366 N Broadway, Suite 201
Jericho, New York
11735
United States of America
Website
nectarcorp.com
NobelBiz
Address
1507 Carey Avenue, Suite 4
Cheyenne, Wyoming
82001
United States of America
Website
nobelbiz.com
Number Sentry
Address
3470 McClure Bridge Rd, Suite 2231
Duluth, Georgia
30096
United States of America
Website
numbersentry.com
Numeracle
Numeracle's Entity Identity Management™ (EIM) platform puts brands and brand managers in direct control of identity as applied to outbound communications. EIM is used to establish Verified Identity™, manage branded communications delivery, call reputation, blocking and labeling prevention and remediation, provide visibility into call display, and more, to ensure brand identity is presented as intended, with transparency and consistency. KYC-based identity vetting and verification is the cornerstone of the platform; developed in support of evolving federal regulations and telecom standards. Visit www.numeracle.com.
Address
7918 Jones Branch Dr. Fl 4
McLean, Virginia
22102
United States of America
Website
www.numeracle.com
Social Networks
Products/Services Offered
- Contact Center Systems / Applications
- Communications Systems Management, Configuration & Troubleshooting
- Mobile / Wireless Services
- Security
Products
- Phone Number Reputation Management
Get more calls answered by ensuring your business calls are not displayed as Spam, Scam or Fraud to called parties. Ensure your phone numbers are delivered clean and label-free, with unlimited labeling correction when call blocking and labeling algorithms tag your calls in error. Manage number reputation via a self-service portal; procure services directly or resell or refer these services if you are a platform provider, originating service provider, or contact center consultant.
- Branded Calling ID™
Are you an originating service provider? Create a new revenue stream in 2025 by reselling Branded Calling ID™ direct to your enterprise customers. Give enterprises the ability to display caller name, reason for call, and even a brand logo on participating wireless carrier networks. Based on an industry-led, standards based ecosystem, this is the first branded calling solution to offer spoof protection to deter bad actors from falsely representing your brand. Visit Booth #1000 for a live demo.
NUSO
Address
7777 Bonhomme AvenueSuite 1100
Clayton, Missouri
63105
United States of America
Website
nuso.cloud
PCI Pal
PCI Pal enables organizations of any size, anywhere in the world, to offer a frictionless payment experience to their customers. With PCI Pal, end-users can leverage their payment method of choice over any channel, in a highly secure and compliant way, instilling customer trust and loyalty in a brand. This has made PCI Pal the preferred secure payment solution for leading organizations across a variety of industries and recommended by the most trusted contact center vendors and payment providers.
Address
128 S Tryon Street, 21st Floor
Charlotte, North Carolina
28202
United States of America
Website
www.pcipal.com/en
Social Networks
Poly.AI
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment.
Address
154 W 14th St.
New York, New York
10011
United States of America
Website
poly.ai
Social Networks
Products/Services Offered
- AI / Analytics
- Contact Center Systems / Applications
Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that proactively manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer an extensive spectrum of applications that utilize the latest technologies that interoperate with the world's largest communication providers including RingCentral, Zoom, Cisco, Avaya and many others.
Address
50 Richmond Street East, Unit 105
Oshawa, Ontario
L1G 7C7
Canada
Website
www.telecost.com
Social Networks
Products/Services Offered
- AI / Analytics
- APIs / Integrated Communications
- Contact Center Systems / Applications
- Team Collaboration / Chat Apps
Products
SCB Global
Address
110 N. Wacker Drive, Suite 2500
Chicago, Illinois
60606
United States of America
Website
scb-global.com/home
Sennheiser Electronic Corporation
Address
1 Commercial Dr
Old Lyme, Connecticut
06371
United States of America
Website
www.sennheiser.com
Sinch
Address
One North Wacker, Suite 2500
Chicago, Illinois
60606
United States of America
Website
www.sinch.com
TC&C
**TC&C**, a Cisco Partner and BT Distributor, delivers cutting-edge unified collaboration software solutions powered by AI. Its newest innovation, Deepfake Guard, empowers organizations to proactively combat deepfake threats, safeguarding businesses, customer trust, and brand reputation. This advanced detection software monitors communication channels, identifies deepfakes across media formats, and fortifies resilience against AI-powered deceptions. TC&C is also renowned for CARIN, the award-winning system for voice, video, and virtual meeting recording, analysis, and archiving, ensuring regulatory compliance and actionable business intelligence. With headquarters in Budapest, Hungary, and offices in the US, UAE, and UK, TC&C is shaping secure, intelligent collaboration worldwide.
Address
Wesselenyi u 35
Budapest, 1155
Hungary
Website
www.tcandc.com
Social Networks
Products/Services Offered
- AI / Analytics
- A / V Meeting Room Technologies
- Contact Center Systems / Applications
- Security
- Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
- Unified Communications
TransUnion
TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. TransUnion’s TruContact Communications and Contact Center solutions, powered by Neustar, help to restore trust in the phone channel by reducing robocalls and enabling trusted communications. Our extensive portfolio supports both carriers (Caller ID Authentication, Certificate Manager, Robocall Mitigation) and enterprises (Caller Name Optimization, Spoofed Call Protection, and Branded Call Display). For more information, please visit https://www.transunion.com/solution/trucontact.
Address
555 West Adams
Chicago, Illinois
60661
United States of America
Website
www.transunion.com
Social Networks
Products/Services Offered
- APIs / Integrated Communications
- Contact Center Systems / Applications
- Mobile / Wireless Services
- Security
TTEC Digital
Address
6312 S Fiddlers Green Circle, 100 N.
Greenwood Villiage, Colorado
80111
United States of America
Website
www.ttecdigital.com
Twilio
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO), visit: www.twilio.com.
Address
101 Spear Street, 5th Floor
San Francisco, California
94105
United States of America
Website
www.twilio.com
Vyopta
Address
4301 Westbank Drive, Bldg A Suite 200
Austin, Texas
78746
United States of America
Website
www.vyopta.com
WhiteLabel Communications
Our full-stack voice first CPaaS solution empowers you to revolutionize how you engage with your customer and their end-users. Empowering developers, Software as a Service (SaaS) application, Independent Software Vendors (ISV), and enterprises with the ability to build feature rich communications experiences. Our enterprise-grade APIs are designed to seamlessly integrate with your SaaS application, giving you the power to focus on what you do best – innovating and growing your business. From voice calls and video conferencing to SMS messaging and chat, our UCaaS & CPaaS solution empowers organizations to create seamless, immersive communication experiences within their products.
Address
710 Springdale Dr
Exton, Pennsylvania
19341
United States of America
Website
www.whitelabelcomm.com
Social Networks
Products/Services Offered
- APIs / Integrated Communications
- Contact Center Systems / Applications
- Communications Systems Management, Configuration & Troubleshooting
- E-911 / Emergency Systems
- IP PBXs / IP Telephony / Desk Phones
- Managed / Hosted / Cloud Communications Services (UCaaS)
- Mobile / Wireless Platform / Devices
- SIP-based Products / Session Border Controllers (SBCs)
- SIP Trunking Services
- Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
- Team Collaboration / Chat Apps
- Text-based Messaging (email, IM)
- Unified Communications
- Video: Cloud-based Services
- Video: Desktop
- Video: Mobile
- WebRTC
Products
- UCaaS--> Unified Communications
With White Label Communications UCAAS, MSPs and VARs can provide a wide range of communication tools, including voice calls, video conferencing, SMS messaging, and chat services, all seamlessly integrated into their clients’ operations. The key here is to help MSPs and VARs enhance client engagement, increase productivity, and keep businesses connected in our ever-evolving digital landscape. * Auto-provisioning of devices - Endpoints can be pre-provisioned by when they are ordered. Any SIP Endpoint can be provisioned remotely. Templates are used to create unique and custom configurations for ANY SIP device, independent of the manufacturer. * Fully Automated Billing System - Quoting, re-quoting, invoicing, setting up payment profiles, take payments and make payments how you choose with this complete quote-to-cash system. * Instant DID and Porting Manager (LNP) - Submit and track new number requests and porting requests without having to leave the application. * Tax Integration and Taxes as a Service - Convert Tax/Compliance preparation from an uncontrolled variable expense to a fixed expense that is a percentage of your taxable revenue. * Total Control over Moves, Adds, and Changes (MAC) - All moves, adds, and changes are 100% under partner control. You can also securely give some MAC access to your end-users. * APIs & Webhooks - Use Stateful APIs to extend or customize the functionality of your implementation using all the power of the WLC platform. * Device as a Service - Include or bundle SIP endpoints as a part of your Unified Communications (UC) service offering. * ConnectWise Integration - For MSPs that already use Connectwise, you can now sell, manage, provision, invoice, and even deliver private label Hosted PBX and SIP Trunking services, all without leaving the ConnectWise interface.
- CPaaS--> Communication Platform as a Service
Our full-stack CPaaS solution empowers you to revolutionize how you engage with your customer and their end-users. Empowering developers, Software as a Service (SaaS) applications, Independent Software Vendors (ISV), and enterprises with the ability to build feature rich communications experiences. From voice calls and video conferencing to SMS messaging and chat, our CPaaS solution empowers organizations to create seamless, immersive communication experiences within their products. Our CPaaS solution is not just a tool; it’s a full-communication stack that puts the power of programmability designed to streamline complex workflows, drive meaningful outcomes, and provide measurable insights. Whether you’re a SaaS application builder seeking to enrich your software with advanced communication capabilities, or an enterprise looking to integrate scalable communication solutions into your existing systems, our programmable communication platform is designed to meet your specific requirements.
- Contact/Call Center Lite
Provide essential call management features designed to offer a more cost-effective solution for your customer service needs leveraging our full stack fully programmable voice capabilities: * Inbound Call Management: Handling incoming calls and routing them to the appropriate agents. * Interactive Voice Response (IVR): Automated menus that guide callers to the right department or agent. * Call Queue Management: Ensures that incoming calls are managed and queued until an agent is available. * Call Logging: Tracking of incoming and outgoing calls, including caller details and call duration. * Basic Reporting: Analytics to track performance such as call volume and response times. * Call Recording: Recording calls for training or compliance purposes. * Voicemail: Allows callers to leave a message when agents are unavailable. * Web Interface: Provide easy-to-use dashboards for agents and managers.
WX Technology Group
Address
69 Milk Street, Suite 300
Westborough, Massachusetts
01581
United States of America
Website
www.wxtechnologygroup.com