Enterprise Connect 2021

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Address
675 Creekside Way
Campbell, California 95008
United States of America

Website
www.8x8.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• 8x8 Experience Communications Platform

  8x8 uniquely delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embedded communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

• 8x8 Frontdesk

  A tailored experience that optimizes high-volume call handling for receptionists and operators from anywhere. Core functionality includes a tailored user interface and the ability with no hardware required. Users can handle multiple calls simultaneously, including advanced transfers, messaging, directory services, and presence synchronization with Microsoft Teams.

• 8x8 Voice for Microsoft Teams

  A single cloud platform with advanced telephony and contact center capabilities for Microsoft Teams. Hundreds of organizations with tens of thousands of users globally rely on 8x8 for advanced communications for Teams every day.

Address
410 Terry Ave North
Seattle, Washington 98109
United States of America

Website
aws.amazon.com

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by the largest directly-connected network on the planet, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and is the first and only Communications Platform-as-a-Service (CPaaS) provider offering a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.

Address
900 Main Campus Dr., Suite 100
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Products

• Duet for Microsoft Teams Direct Routing

  The only comprehensive solution for Microsoft Teams Direct Routing featuring both enterprise-grade SIP and Dynamic E911, direct from a carrier. Our software-driven solution solves complex migration problems, is built for today’s regulatory environment, has a hosted option, and gives you a single solution to reliably connect Microsoft Teams to the PSTN.

• Bring-Your-Own-Carrier (BYOC) Integrations for UC and Contact Center Platforms

  BYOC (bring-your-own-carrier) programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform. Now you can bring Bandwidth as your cloud-native carrier to Microsoft Teams, Amazon Connect, ZoomPhone, RingCentral, Genesys PureCloud, and more.

• Voice, Messaging, 2FA, Video & Emergency Calling APIs

  You’ve got innovative ideas for incorporating communications into your enterprise app or platform—we’ve got the solutions. Our extensive API library gives developers and product teams the tools they need to access carrier-grade, reliable services. Our own network backbone and industry experts help you scale, solve message delivery or call quality problems, and access industry-leading features like branded and verified SMS, call transcription, and more.

• Direct Access Origination, Termination, Toll-Free, e911, SMS & MMS

  Bandwidth’s extensive network coverage gives communication service providers and unified communications software companies direct access to the phone numbers and functionality they need to scale their businesses. Our vast network offers direct access to the PSTN in over 60 countries, a 48-state US CLEC, 50+ LATA Feature Group D, public safety-grade 911 network, and messaging aggregator network provide extensive global coverage with a deep commitment to quality and reliability. Furthermore, our software tools and APIs help automate your onboarding customer success processes, with APIs for phone number ordering, porting, emergency location management, and messaging enablement.

Chrome OS is a cloud-first solution built to support modern workforces. Cloud profiles, regular background updates, and access to popular productivity and video conferencing apps helps employees work effectively from anywhere. Lower total cost of ownership, multiple layers of security, and ease of management free IT to have more impact. With updates every six weeks that happen in the background, devices stay up to date and secure without causing employee downtime. Chrome OS keeps modern workers connected and productive, whether they’re a frontline worker or knowledge worker, in office or remote.

Address
1600 Amphitheater Pkwy
Mountain View, California 94043
United States of America

Website
chromeenterprise.google/os

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security

At Crestron we build technology for every way people work, everywhere in the world – from desktop to boardrooms, offices to multi-nationals. Technology that adapts to what you have and prepares you for what you’ll need. Platforms, devices, and systems designed to improve communication and collaboration. All managed by a cloud-based system for easy deployment, monitoring and upgrading. At Crestron we create faster, better, simpler solutions so people can work faster, better, and more productively.

Address
15 Volvo Drive
Rockleigh, New Jersey 07647
United States of America

Website
www.crestron.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Established upon the former successful joint venture between audio specialist Sennheiser and the world-leading hearing technology group Demant, EPOS designs, manufactures and sells pioneering high-end audio and video solutions for business professionals and serious gamers. Crafted with advanced engineering and pioneering technologies, EPOS offers uncompromised audio and video connectivity that enable business professionals to better communicate and collaborate – anytime, anywhere, on any device. EPOS audio is reliable, easy-to-use and designed for ultimate comfort. Owned by the Demant Group and with headquarters in Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market www.eposaudio.com

Address
Industriparken 27
Ballerup, DK-2750
Denmark

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• EPOS EXPAND Vision 3T

  All-in-one video solution for Microsoft Teams Rooms on Android™ for today’s smart office. Join meetings with just one touch and enjoy a full Microsoft Teams experience. Enhance collaboration with full HD video, exceptional voice pickup and noise cancellation – powered by EPOS AI™.

• EPOS ADAPT 660

  Maximize focus and productivity anywhere with a headset powered by EPOS AI™ for personal audio with superb call clarity, stereo sound and adaptive ANC. Enjoy a unique UC optimized solution with machine learning enhanced microphone performance. Certified for Microsoft Teams.

• EPOS IMPACT 5000

  Double-sided, wireless DECT headset with triple connectivity for professionals using multiple devices including PC/softphone, desk phone and mobile. Super wideband audio, noise-cancelling system and stereo sound offer a superior audio solution.

• EPOS EXPAND Capture 5

  Level the playing field with an intelligent speaker for Microsoft Teams Rooms that empowers your meeting participation whether working remotely or in the office. Transcribe your meetings automatically for quality collaborations as if all in the room together.

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations across the world. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Address
2001 Junipero Serra Blvd
Daly City, California 94014
United States of America

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Genesys Cloud CX

  Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. The Genesys Cloud CXTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

• Genesys Multicloud CX

  Enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Multicloud CX™ contact center software is the solution of choice for leading global brands that need sophistication at scale. The full-featured Genesys Multicloud CX omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market.

• Genesys DX

  Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

Address
333 Summer Street
Boston, Massachusetts 02210
United States of America

Website
www.goto.com

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To learn more visit livevox.com.

Address
655 Montgomery St Suite 1000
San Francisco, California 94111
United States of America

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Address
One Microsoft Way
Redmond, Washington 98052
United States of America

Website
www.microsoft.com/en-us

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the third consecutive year. RingCentral is headquartered in Belmont, Calif.

Address
20 Davis Drive
Belmont, California 94002
United States of America

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.

Address
388 Market Street Suite 1300
San Francisco, California 94111
United States of America

Website
www.talkdesk.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Address
375 Beale St #300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

Address
23 Main Street
Holmdel, New Jersey 07733
United States of America

Website
business.vonage.com

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

Address
55 Almaden Blvd Ste 600
San Jose, California 95113
United States of America

Website
zoom.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

Products

• Zoom Platform

  Dynamic platform empowers anything you want to do or build on Zoom.

• Unified Communications

  Video and web conferencing, webinars, phone, chat, conference rooms, as well as hardware and contact center partnerships.

• Zoom Developer Platform

  The Zoom Developer Platform enables customers, developers, and service providers to easily build apps & integrations on top of Zoom. Zoom’s rapidly expanding ecosystem includes more than 1,000 apps today, making it flexible to any vertical, team, workstream, or work culture.

• Zoom Events

  Zoom Events provides immersive virtual events and experiences and real-time, interactive content distribution and engagement.

• Zoom Global Services

  Zoom’s Global Services team provides implementation and proactive support for customers, along with events and hardware certification.

Technology is complex, and transformation is fast. But when it comes to connectivity and communication, AT&T Business has you covered. We combine our leading portfolio with continuous innovation and investment in our networks to give you what you need to move your business forward. With experience across industries, we understand your business demands, and deliver the right insights, guidance, and highly secure solutions for you. From 5G to fiber, edge to cloud, we help you tackle todays’ challenges and seize tomorrow’s opportunities.

Address
208 South Akard Street
Dallas, Texas 75202
United States of America

Website
www.business.att.com

Social Networks

BlueJeans is the world's leading provider of interoperable video communication, bringing video to you wherever you are. Thousands of global companies use BlueJeans every day for meetings, events, and on social networks across any location or device including mobile, desktop, and room systems. BlueJeans replaces traditional web conferencing technologies for a modern workforce, delivering face-to-face video communication for any organization who wants to bring their employees, leaders, and partners closer together. For more information, visit www.bluejeans.com.

Address
3098 Olsen Dr., 2nd floor
San Jose, California 95128
United States of America

Website
www.bluejeans.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• BlueJeans Meetings

  The secure online meeting platform that makes you more productive. BlueJeans Meetings delivers an unparalleled online meeting and video conferencing experience with crystal clear audio powered by Dolby Voice®. With your everyday collaboration and calendaring tools integrated with BlueJeans, remote workers can easily communicate as if they were meeting in person.

• BlueJeans Events

  Host, manage, and livestream interactive video, web, and audio events for large audiences around the world. BlueJeans Events combine the collaborative features of a meeting platform with the scalability of a broadcast — connecting presenters with attendees through an interactive, immersive video experience.

• BlueJeans Gateway for Microsoft Teams

  Connect existing room systems to Microsoft Teams Meetings with cloud-native video interoperability. BlueJeans Gateway for Microsoft Teams is the Cloud Video Interop (CVI) solution that unleashes the full power of Teams in your existing conference rooms. BlueJeans Gateway is the fastest and easiest way to connect standards-based SIP and H.233 room systems with Microsoft Teams Meetings.

• BlueJeans Telehealth

  Easy to use virtual telehealth solution to improve patient outcomes. BlueJeans Telehealth is a simple, smart way for providers to meet with patients over video. By mapping the user experience to clinical team workflows, BlueJeans Telehealth helps replicate the experience of onsite care encounters and patient interactions while also providing the flexibility of virtual care.

• BlueJeans Rooms

  Make any room a one-touch video, audio, and web conferencing room that is easy to use and manage. BlueJeans Rooms transforms any room into an easy-to-use video meeting room requiring little to-no end-user training and effortless IT management, while increasing workforce collaboration.

Address
4000 Executive Parkway, Suite 400
San Ramon, California 94583
United States of America

Website
www.five9.com

Address
1600 Amphitheatre Parkway
Mountain View, California 94043
United States of America

Website
www.google.com

Intrado Corporation is an innovative, cloud-based, global technology partner to clients around the world. Our solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - Turning Information to Insight. Speak with an Intrado expert to learn about our comprehensive cloud-based portfolio of Microsoft and Cisco calling solutions, enterprise-grade Flowroute cloud communications services, and the Intrado Safety Suite including E911, mass notifications and mobile panic buttons.

Address
11808 Miracle Hills Drive
Omaha, Nebraska 68154
United States of America

Website
www.intrado.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Address
595 Market Street, Suite 1130
SAN FRANCISCO, California 94105
United States of America

Website
www.observe.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Address
13461 Sunrise Valley Dr #130
Herndon, Virginia 20171
United States of America

Website
www.pexip.com

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit rbbn.com.

Address
6500 Chase Oaks Blvd, Ste 100
Plano, Texas 75023
United States of America

Website
www.rbbn.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens. Learn more at www.slack.com

Address
500 Howard St
San Francisco, California 94105
United States of America

Website
slack.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Slack Core Product

  Slack is a place where teams connect with the people and the apps they work with everyday to get work done. It’s an operating system connecting teams with real-time messaging, tools and services that facilitate optimal workflows and searchable company archives. Slack is also an open platform for integrations, which allows you to configure and customize your own unique work needs without leaving Slack. More than 90 percent of paid customers use apps.

• Slack Connect

  Slack Connect brings the power of Slack, channels and apps to the work that happens between companies. It provides a secure, common space that makes working with external parties as straightforward and fluid as working with colleagues. Slack believes that Slack Connect will replace email as the primary way that people communicate and collaborate at work.

• Enterprise Grid

  Enterprise Grid is designed to make everything people love about Slack more powerful for larger organizations. Enterprise Grid connects unlimited workspaces for each department, office location, or team, and offers additional messaging capabilities shared across the entire company. On top of that, it provides the infrastructure needed to securely manage every workspace, user, and integration day to day.

UJET is the world's first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Address
201 3rd Street, Ste 950
San Francisco, California 94103
United States of America

Website
ujet.cx

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Verizon, a global technology leader and publisher of the Data Breach Investigations Report, offers a suite of enterprise focused solutions to help hotel IT professionals reach goals quickly and more efficiently by transforming guest experiences, providing staff with digital tools and intelligent security solutions. We help keep brands visible, connected and secure.

Address
One Verizon Way
Basking Ridge, New Jersey 07920
United States of America

Website
www.verizon.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Unified Communications

Address
Lipstick Building, 24th floor, Suite 2402
New York, New York 10022
United States of America

Website
voximplant.com

Bicom Systems delivers Open Standards Turnkey Telephony Systems since 2004. Our communication solution consists of five products. The essentials include PBXware, SERVERware, and sipPROT. Our Unified Communications apps gloCOM, gloCOM GO, and gloCOM Meeting have features that set us apart with a competitive advantage. Our business strategy is based on encouraging and supporting resellers to grow their business by adding VoIP to their services. As their provider, we stay on their side by providing training and support in daily operations. We have successfully deployed on every continent. Our products are used daily by SMBs, enterprises, contact centers, governments, and more.

Address
2719 Hollywood Blvd B-128
Hollywood, Florida 33020-4821
United States of America

Website
www.bicomsystems.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• A/V Meeting Room Technologies

Products

• gloCOM & gloCOM GO

  gloCOM and gloCOM GO are Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse by integrating with PBXware, our VoIP Telephony Platform.

• PBXware Telephony Platform

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium-sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide by combining the most advanced of the latest technologies.

• PBXware Contac Center Edition

  PBXware Contact Center Edition is designed to simplify and enhance call management at busy call centers and contact centers of any size. Contact Center enables companies to increase efficiency in the workplace and transform the way they conduct business.

• Hosted and Self-hosted Solutions

  Bicom Systems offers both hosted and on-premise solutions for Unified Communications. Both models offer unique advantages. Hosted deployment option relieves a company of the burden of purchasing and maintaining the hardware. The company can seamlessly upscale or downscale its own hosted resources. Companies that opt for the deployment self-hosted model have complete control over all their servers and data and, possibly even more important, the peace of mind that comes from knowing that all your business data resides safely in-house.

• gloCOM Meeting

  gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of gloCOM's contacts, the user can start collaborating with a single click. gloCOM meeting allows the user to meet with multiple people simultaneously while offering: Video Conferencing, Audio Conferencing, Screen Sharing, Remote Control, and Group chat.

Address
999 Skyway Road, Suite 145
San Carlos, California 94070
United States of America

Website
www.bluescape.com

Proven across verticals and a wide variety of use cases, the Intel Unite® solution is a flexible, simple-to-use collaboration platform that is easily deployed and managed. It provides the functionality and adaptability crucial to addressing developing needs and new approaches to collaboration, teaching, and patient consultation. Its open architecture seamlessly integrates with a growing ecosystem of apps, including popular UC platforms that let in-room users start conferencing with a click while remote participants enjoy the same viewing experience as in-room participants. Developers will appreciate that publicly available SDK that allows the development of custom integrations that precisely address unique needs.

Address
2200 Mission College Blvd
Santa Clara, California 95054-1549
United States of America

Website
www.intel.com/unite

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Address
350 Legget Drive
Kanata, Ontario K2K 2W7
Canada

Website
www.mitel.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Security
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• Automation & AI

  A future forward contact center. For a future ready business. Time to say good-bye to tedious tasks. Start solving customer issues faster.

• Customer Analytics

  Make smarter decisions, faster than ever. Create data driven culture where better decisions happen faster, and where productivity, customer satisfaction and business goals all thrive.

• Open Cloud Foundation

  An open cloud platform. For wide-open possibilities. Scale securely. Deploy quickly. Deliver globally. Do more, in more places than ever before with a call center open cloud platform from NICE CXone.

• Omnichannel Routing

  Better customer journey across any channel. Enjoy smarter service that gets it right the first time on any channel your customers choose: voice, chat, social, self-service or all of the above

• Workforce Engagement

  When agents have powerful tools at their fingertips, they can wow customers like never before--and deliver experiences that create lifelong loyalty.

Poly (NYSE: POLY) creates premium audio and video products so you can have your best meeting -- anywhere, anytime, every time. Our headsets, video and audio-conferencing products, desk phones, analytics software and services are beautifully designed and engineered to connect people with incredible clarity. They're pro-grade, easy to use and work seamlessly with all the best video and audio conferencing services. With Poly (Plantronics, Inc. – formerly Plantronics and Polycom), you'll do more than just show up, you'll stand out. For more information visit www.Poly.com.

Address
345 Encinal Street
Santa Cruz, California 95060
United States of America

Website
poly.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

Whether it's a keynote speech, a large meeting, or a video conference, audio quality is critical to successful communication. At Shure we have over 95 years of experience enabling great communicators to command attention. You can leverage our wealth of knowledge in acoustics, audio and wireless technology to provide high-quality, repeatable solutions that adapt easily to a wide arrange of applications. Our products make communication natural and transparent by maximizing the value of your investment in equipment and people. With the support of a market-leading global team, learn how to make audio work for you.

Address
5800 West Touhy Avenue
NIles, Illinois 60714
United States of America

Website
www.shure.com/en-US/conferencing-meetings

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Address
400 Atlantic St.
Stamford, Connecticut 06901
United States of America

Website
enterprise.spectrum.com

Address
3625 132nd Ave
Bellevue, Washington 98006-1395
United States of America

Website
www.t-mobile.com

Barco designs technology to enable bright outcomes around the world. Seeing beyond the image, we develop visualization and collaboration solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting, classroom and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). In 2020, we realized sales of 770 million euro. We have a global team of 3,300 employees, whose passion for technology is captured in 461 granted patents. For more information, visit us on www.barco.com, follow us on Twitter (@Barco), LinkedIn (Barco), YouTube (BarcoTV), or like us on Facebook (Barco).

Address
3059 Premiere Parkway Suite 400
Duluth, Georgia 30097
United States of America

Website
www.barco.com

Social Networks

Products/Services Offered

• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Video: Room Systems
• A/V Meeting Room Technologies

Biamp is a leading provider of innovative, networked media systems that power the world’s most sophisticated audiovisual installations. The company is recognized worldwide for delivering high-quality products and backing each one with a commitment to exceptional customer service. The award-winning Biamp product suite includes: Tesira media system for digital audio and video networking, Devio collaboration tool for modern workplaces, Vocia networked public address and voice communication system, Cambridge Sound Management sound masking solutions, Crowd Mics audience engagement tools, Huddle Hub wireless presentation systems, and loudspeakers for installed sound applications from Community Professional Loudspeakers and Apart Audio.

Address
9300 SW Gemini Drive
Beaverton, Oregon 97008
United States of America

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Products

• Devio SCX 400

  Devio SCX 400 is a conference room hub compatible with Biamp’s network audio and control devices. It also features USB audio and HID synchronization that allow it to act as a conference audio peripheral when connected with Biamp Modena devices, or Unified Communications systems. The unit includes a SIP VoIP interface via Gigabit Ethernet connection, which supports one line and two call appearances. Devio SCX features enough onboard acoustic echo cancellation and processing to handle up to 4 of Biamp’s Parlé Microphones.

• Parlé Beamtracking Microphones

  Biamp’s Parlé family of Beamtracking microphones deliver superior audio experiences while reducing programming, installation, and commissioning time. Our microphones also include automated features that greatly streamline setup and help to lower equipment costs overall. With four 90° zones, our microphones can simultaneously identify and steer towards talkers, allowing participants to move freely around a space.

• MRB-M-SCX400-C

  This bundle provides a complete audio solution for meetings of up to 11 people, including everything required to outfit a conference room to enable clear communication in every meeting. Our next generation Devio SCX 400 is tailor made for modern meeting rooms, reducing the amount of hardware and connections needed to complete a space, and Biamp Launch ensures that room deployments are lightning fast and 100% consistent, making for a fully optimized collaboration experience every time. Incorporating Beamtracking® technology, our award-winning Parlé microphones latch onto the voices of meeting participants, allowing them to move freely around the space while remaining easily heard and understood. Designed to provide superior voice reproduction in conferencing environments, Desono C-IC6 loudspeakers deliver superior audio clarity for the entire room while our unique single cable connection scheme allow installers to take advantage of configuration-free networking. In addition, the included pre-terminated category cabling gets meeting spaces up and running in half the time of competing systems.

• Modena Hub

  Modena™ Hub is a wireless presentation hub that supports the new ways in which people are increasingly accustomed to working. Ideal for BYOD and BYOC spaces, Modena Hub allows participants to connect to meeting room AV equipment and USB accessories wirelessly, as well as enabling any participant to wirelessly receive its AV streams during a video conferencing session. Modena Hub supports most UC software and hardware devices, while enabling the user to wirelessly share content with other meeting participants. Modena Hub also connects to AV peripherals via USB and HDMI, and can support multiple USB devices via a standard USB hub or by connecting a Devio SCR-20 or SCR-25.

• SageVue

  SageVue is a browser-based software platform that enables technology managers, integrators, and end users to manage and monitor Biamp devices connected to their network. With SageVue, authorized individuals can review system status and perform administrative tasks. SageVue intelligently interfaces with LDAP infrastructure, allowing technology managers to use existing accounts and groups to control system access to the software. The platform is also equipped with a full-featured RESTful API, providing the ability to pull information into custom dashboards or third-party monitoring applications, delivering a single, comprehensive view of all Biamp devices connected to the network.

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Address
200 West Street, 4th Floor
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Eureka

  CallMiner Eureka makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. No other platform delivers the tools and capabilities to drive enterprise-wide value.

• Analyze

  CallMiner Analyze is the customizable dashboard for your CallMiner Eureka platform. AI makes it easier for organizations to automatically score 100% of calls, chats, email and other text-based interactions, and to identify the most impactful insight for business improvement.

• Coach

  CallMiner Coach makes it easier to monitor, understand and optimize agent performance at scale. By gaining deep understanding into agent and customer interactions, supervisors can identify performance trends, target behavior for guidance or reinforcement, and create a persistent culture of improvement.

• Alert

  CallMiner Alert automatically notifies agents or supervisors based on customer interaction indicators. Customer behaviors are uncovered and used to drive action while a call is in progress to alter the course of an interaction and improve outcomes.

• Capture

  CallMiner Capture enables high fidelity speaker separated audio to be accurately transcribed and redacted in real time. Capture works in parallel with legacy call recording systems by enabling stereo for speaker separation with uncompressed audio acquisition at scale, powering quicker and more accurate speech analytics.

CBTS is a leading technology solution provider to enterprise clients in all industries including dozens of Fortune 500 and Global 2000 companies. Our solution portfolio aligns directly with our clients’ primary business challenges: mitigating security risk, optimizing collaboration, driving innovation, and leveraging data intelligence. With the agility, flexible delivery models, and client focus typical of a smaller provider, CBTS delivers the top-tier resources, scale, outstanding expertise, and capabilities of a large global provider. With over 800 certified engineers, 27 locations across North America, the UK, and India, and partnerships with leading technology manufacturers, CBTS delivers measurable results to its clients.

Address
221 East Fourth street
Cincinnati, Ohio 45201
United States of America

Website
cbts.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Unified Communications as a Service

  CBTS offers multiple UCaaS solutions from Cisco and Microsoft that fit and solve complex customer requirements regardless of the business size or industry. CBTS UCaaS solutions are cloud-based, fully hosted and offer a full UC suite of applications, including key components such as telephony, Cisco Webex or Microsoft Teams, mobility features, and IP handsets. Additionally, CBTS offers enhancement applications to drive business operation decisions, such as call recording and analytics with AI, IVR, and contact center as a service. Ask us about our secure communications and unmatched project management, implementation, and training resources that ensure an exceptional customer experience.

• Microsoft Teams Voice

  Microsoft Teams Voice empowers businesses to take advantage of all Microsoft Teams collaboration features while also fully integrating CBTS’ robust VoIP core capabilities like contact center, AI-enabled IVR, call recording, advanced analytics and call reporting, and many more advanced applications enterprises require. The end result is a remote-capable organization that is more secure, with a manageable enterprise unified communications and collaboration solution that enables employees to be more productive and more agile from a single service provider.

• SD-WAN

  Software-defined wide area networking (SD-WAN) is an innovative networking technology that abstracts the network hardware and application transport characteristics to simplify management and enhance performance. It allows companies to replace expensive private WAN connections such as MPLS by building higher-performance WANs using low-cost Internet access. Ideal use cases for SD-WAN include on-premises, cloud, and hybrid deployment models that require a Quality of Experience (QoE) for real-time applications such as VoIP and video regardless of where the user is located. SD-WAN can be an especially good fit for organizations that operate call centers or rely heavily on critical applications.

• Contact Center as a Service

  CBTS offers multiple Contact Center–as-a-Service solutions with leading industry partners Cisco and Five9. All are best-in-class, cloud-based contact center platforms that allow businesses to create a dynamic, reliable, omni-channel experience for their customers. All solutions are designed to provide maximum flexibility, allowing a business to quickly scale the number of agents they need to accommodate seasonal or changing business needs. With CBTS’ expertise, reliability, and scalability, clients are provided visibility into the end-to-end customer journey across multi-contact channels without a large capital outlay or ongoing asset management. Our engineers have decades of experience building and managing contact center deployments across a wide variety of industries and verticals.

• Network as a Service

  Network as a Service (NaaS) is a hosted and managed cloud-based network designed to provide a simple, scalable method to offload the complex tasks of supporting, maintaining, expanding, and securing a network. NaaS enables customers to leverage the power of CBTS to deliver a fully managed network, with cloud integration, security, switching, Wi-Fi, management, monitoring, and Auto VPN. Whether the customer is a single location retail or a multi-site enterprise, NaaS can provide the features required to support the business needs of each customer. The primary components of the solution are security, Wi-Fi, networking, and VPN.

Address
97 E. Brokaw Road
San Jose, California 95112
United States of America

Website
dten.com

eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance. To learn more, visit www.eGain.com.

Address
1252 Borregas Avenue
Sunnyvale, California 94089
United States of America

Website
www.egain.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve 180 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at www.hiya.com.

Address
110 Union St., Suite 500
Seattle, Washington 98101
United States of America

Website
hiya.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Mobile/Wireless Platform/Devices
• Security

Products

• Hiya Connect

  Hiya Connect provides enterprises with intelligence and increased influence over the performance of their voice calls. Hiya Connect is a modern SaaS application that increases answer rates, decreases the cost to connect, and drives faster lead conversion and greater customer satisfaction.

• Hiya Protect

  Hiya Protect delivers unsurpassed spam and fraud call protections to wireless carriers, OEMs, network providers and consumers. Hiya’s intelligent call protection is used by more than 180 million monthly active users worldwide and powers services like AT&T Call Protect and Samsung Smart Call.

IBM is a leading cloud and AI solutions company, and the largest technology and consulting employer in the world. Trusted by thousands of enterprises across 20 industries, IBM Cloud, with Red Hat, brings together market-leading security, enterprise scalability and open innovation for increased agility and continuity. IBM Watson empowers enterprises to predict and shape future business outcomes, automate complex processes and better optimize employees’ priorities and time. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents.

Address
51 Astor Place
New York, New York 10509
United States of America

Website
www.ibm.com/watson

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

Address
155 Bovet Road, Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

IR is a leading global provider of experience management solutions for business-critical technology environments. The company offers three key solution suites - Collaborate, Transact, and Infrastructure - that are powered by the hybrid-cloud Prognosis platform. Their solutions enable performance management, analytics, and business insights, and are used by many of the world’s largest organizations including major stock exchanges, banks, and telecommunication companies. IR Collaborate offers enterprise-grade performance management and testing solutions across voice, web, video, and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and optimize the collaboration that connects your people.

Address
4700 S Syracuse Street, Suite 1000
Denver, Colorado 80237
United States of America

Website
www.ir.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• IR Collaborate

  Monitor and troubleshoot your unified communications with IR Collaborate. IR's Collaborate suite of solutions offer enterprise-grade performance management and testing across voice, web, video, and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and ensure the lines of communication are always open. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Enterprise UC

  Optimize the collaboration that connects your people. With IR Collaborate, speed problem resolution, improve uptime, maximize user satisfaction and productivity, and gain complete visibility through a single pane of glass – regardless of what your collaboration tech stack includes. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Contact Centers

  Ensure your lines of communication are always open. In an increasingly digital and automated world, contact centers are one of the few opportunities for human interactions your customers will have with your brand. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a superior customer experience, with IR Collaborate. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Customer Experience Testing

  Optimize customer satisfaction and user experience with voice, web, and video testing. With IR Collaborate voice, web, and video testing solutions you can identify the gaps between your assumptions and actual system performance, and get the real-time insights you need to deliver a level of service that exceeds customer expectations. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Service Provider

  As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges and more competition, technologies, and complexities to contend with, it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line. With IR Collaborate you can confidently manage multiple customers to deliver a superior UCaaS customer experience. Commonly supported platforms include Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

Konftel is a leading company within collaboration endpoint solutions. Since 1988, our mission has been to help people in businesses around the world to have meetings regardless of distance. We know that remote collaboration is an effective way to save time, money and contribute to a more sustainable world. We are Climate Neutral Certified, offering customers an option to purchase video conferencing equipment while keeping a clear climate conscience. Crystal clear audio and a sharp video image are essential for efficient meetings; this is why we only focus on cutting-edge technology in our Collaboration Solutions.

Address
Döbelnsgatan 19
Umeå, 903 30
Sweden

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Konftel 70

  The Konftel 70 is a high performance USB and Bluetooth speakerphone that blends life-like audio quality with cutting edge design. It’s a perfect video meeting companion or standalone solution, for huddle rooms and small/medium locations. OmniSound® with beamforming microphones provide a focused audio experience with less distracting background noise. An optimized set of touch buttons reflects the focus on usability that’s earned the Konftel 70 a coveted Red Dot design award.

• Konftel C2070

  The Konftel C2070 is the perfect video solution for huddle, small and medium meeting rooms, combining the Konftel Cam20 4K conference camera with the Red Dot award winning Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the collaboration app on your laptop. The 123° camera field of view means that all the participants can sit in a comfortable position and still fit into the video image.

• Konftel C5070

  The Konftel C5070 is the ideal video conferencing solution for small to medium sized meeting rooms, combining the Konftel Cam50 PTZ conference camera and the award winning Konftel 70 speakerphone for OmniSound® audio quality. Premium class optics and beamforming microphones ensure everyone can be seen and heard clearly. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all that’s needed to connect the camera, the sound unit and the room’s screen to the collaboration app on a laptop.

• Konftel Personal Video Kit

  The Konftel Personal Video Kit is designed for desktop users who demand professional quality video meetings. It includes the Konftel Cam10 business webcam and Konftel Ego professional speakerphone in a convenient package. Create an enhanced visual and audio experience with a 90 degree viewing angle, full HD video output and OmniSound® audio performance. With USB plug and play, this portable kit is your perfect home and traditional office companion. For wherever you are working.

• Konftel C20800

  The Konftel C20800 Hybrid is a versatile video collaboration solution, designed for small to large meeting rooms. It features the Konftel Cam20 4K conference camera, the Konftel 800 conference phone with OmniSound® and Konftel OCC Hub. A single USB cable is all you need to connect the powerful wide-angle camera, scalable audio and the room’s screen to the collaboration app on your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. No hassle, everyone is included.

Kore.ai pioneered the creation and adoption of AI-first virtual assistants by enterprises across all industries and regions. Over the years, Kore has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore’s conversational AI product portfolio has and will continue to transform enterprises by automating delightful customer and employee experiences with unmatched contextual intelligence.

Address
7380 West Sand Lake Road, Suite 390
Orlando, Florida 32819
United States of America

Website
kore.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Kore.ai Experience Automation Platform

  The enterprise-class no-code platform helps global enterprises in building superior and scalable AI-powered automation solutions to create better experiences for their customers and employees.

• SmartAssist

  Built on top of Kore.ai’s best in class, enterprise-grade ‘no-code’ platform, SmartAssist helps you transform your customer support for voice and digital channels with conversational AI and automation, improving customer experience and letting live agents focus on tasks where they are needed the most.

Kurmi Software is a global provider of solutions that simplify the management and administration of enterprise Unified Communications. Kurmi’s ultra-scalable platform offers simple, customizable, and user-centric management of the market’s leading UC platforms (Cisco, Avaya, Microsoft, Alcatel-Lucent, and others). Kurmi's customers see immediate impacts on provisioning time and other KPIs as well as reductions in operational costs as high as 80%. Founded in 2011 and with offices in Europe, North America and the Middle East, Kurmi serves Global 2000 companies and Tier1 service providers worldwide

Address
60 Broad St. Suite 3502
NY, New York 10004
United States of America

Website
www.kurmi-software.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Kurmi Unified Provisionung

  Kurmi Unified Provisioning automates the day-to-day operations of your Unified Communications and Collaboration solutions.

• Kurmi Migration Tool

  Thanks to its built-in multi-connectors, Kurmi Migration Tool can connect to your Cisco, Alcatel, Avaya or Microsoft servers to discover your fleet and make an inventory of all numbers, telephones, and groups deployed. Once your resource import is done, you will only have to select the target profile to migrate your users to the new environment.

• Kurmi Self-service portal

  Kurmi Unified Self-service Portal give administrators flexibility in how they store and integrate telephone data. You can delegate some operations to your end users via self-provisioning and service activation, call forward management, password reset, and phone remote control. You can also set your users’ specific autonomy level based on your internal policies, and personalize the portal with your branding.

• Kurmi Service Provider Suite for UCaaS

  Kurmi is the only management platform for UCaaS infrastructure that can automate a customer’s entire life cycle: data collection, virtual machine deployment, setup configuration, and user management. With the Kurmi Service Provider Suite, you can build on industry standards and vendor recommendations to implement your very own best practices. Integrate pre-planned deployment scenarios and engineering rules into the automation of the new customer onboarding, simplify release management, increase productivity, and reduce book-to-bill time.

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications.

Address
2300 Oracle Way
Austin, Texas 78741
United States of America

Website
www.oracle.com/communications

Social Networks

Pega delivers innovative software that crushes business complexity. From maximizing customer lifetime value to streamlining service to boosting efficiency, we help the world’s leading brands solve problems fast and transform for tomorrow. Pega clients make better decisions and get work done with real-time AI and intelligent automation. And, since 1983, we’ve built our scalable architecture and low-code platform to stay ahead of rapid change. Our solutions save people time, so our clients’ employees and customers can get back to what matters most.

Address
1 Rogers St.
Cambridge, Massachusetts 02142
United States of America

Website
www.pega.com

Throughout our 30-year history, PGi has met the changing technology landscape to bring businesses around the world best in class, easy-to-use and effective online event and meeting solutions. Today, we are the global leader in Enterprise Virtual Events, reaching 30 million+ viewers annually, supporting 75% of the Fortune 500. We enable digital workers to plan, manage and execute your mission critical events from everywhere, on any device.

Address
2475 Northwinds Parkway, Ste 200
Alpharetta, Georgia 30009
United States of America

Website
www.pgi.com

Social Networks

Products

• GlobalMeet Webcast

  https://www.pgi.com/products/globalmeet/webcast/

Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas 78232
United States of America

Website
www.securelogix.com

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises —global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Address
29 West 35th Street, 7th Floor
New York, New York 10001
United States of America

Website
www.sprinklr.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Modern Care

  With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

• Modern Research

  Sprinklr Modern Research enables you to listen, learn, and act on insights gleaned from modern channels. Improve products and services by leveraging actionable insights derived from real-time, voice-of-the-customer conversations, save time with automated alerts and insights, and manage brand risk by proactively detecting and managing crises.

• Modern Engagement

  Sprinklr Modern Engagement helps you listen to, triage, engage and analyze conversations across modern channels. Increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.

• Modern Marketing

  Sprinklr’s Modern Marketing helps increase ROI of content, save time and manage brand risk with AI-powered insights and content reuse, automated workflows and enterprise governance. It offers a single workspace where marketers plan omnichannel campaigns, produce and reuse content across markets and business units, publish to modern channels and analyze performance using AI to gain insights.

Address
4300 E. Pacific Coast Hwy
Long Beach, California 90804
United States of America

Website
www.freeconferencecall.com/for-business

Address
1602 Indian Bay Dr.
Vero Beach, Florida 32963
United States of America

Website
symbee.co

Unify Square is a wholly owned subsidiary of Unisys and helps businesses manage and secure their hybrid work for meetings, chats, and calls. Our software and services create a unified experience management solution to surface actionable insights and administer collaboration platforms-- optimizing and transforming performance health, security, and user effectiveness. www.unifysquare.com

Address
777 108th Ave NE, Suite 2020
Bellevue, Washington 98004
United States of America

Website
www.unifysquare.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• PowerSuite Software

  PowerSuite™ is IT’s companion tool to orchestrate and deliver effective, reliable, and secure teamwork across multiple communications and collaboration platforms, spanning both cloud and on-premises environments. Gain a simultaneous, panoramic view of all collaboration and communications platforms, expediting responses to service interruptions and threats.

• Cloud Consulting Services

  COVID-19 has changed the IT strategy for most organizations from ‘cloud-first’ to a ‘cloud now.’ With Workstream Collaboration now layered on top of Unified Communications and vast numbers of employees working from home (WFH), IT finds themselves more challenged than ever. Our Cloud Consulting Services will help you optimize your cloud deployments for both unified communications and workstream collaboration. If you have yet to make the full move our cloud migration services will help you optimize your UC and Collaboration deployments – helping you deliver a significant boost in ROI and user satisfaction. We can also contribute best practices to enhance your hybrid strategy to balance the needs of the WFH employees, with the demands of the employees returning to the office.

• PowerSuite Cloud Managed Services

  PowerSuite Cloud-Managed Services excels at offering IT cost-saving and expert service and support for UC, Collaboration and Microsoft 365 platforms. Our software-assisted managed services help IT to offer business users a productive, frictionless, easy, and secure set of ever-improving experiences for meetings, chats, calls and collaborative experiences.

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Address
121 South Eighth Street
Minneapolis, Minnesota 55402
United States of America

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

Address
1001 Page Mill Road Bldg 4 Suite 100B
Palo Alto, California 94304
United States of America

Website
www.uniphore.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• U-Self Serve

  Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI.

• U-Trust

  Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue.

• U-Assist

  Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies.

• U-Analyze

  Analytics and insights from 100% of interactions across all channels for agent quality management and customer experience. Improve business processes, get actionable insights into customer conversations, and deliver improved customer experience with Uniphore U-Analyze.

VMware is an SD-WAN pioneer and SASE leader. VMware SASE converges cloud networking and cloud security services to deliver flexibility, agility, scale for enterprises of all sizes.

Address
3401 Hillview Ave
Palo Alto, California 94304
United States of America

Website
www.sase.vmware.com

Social Networks

Products/Services Offered

• Security
• Video: Cloud-based Services

Products

• VMware SASE

  The secure access service edge (SASE) platform that converges cloud networking and cloud security service to deliver flexibility, agility, and scale for enterprises of all sizes.

• VMware SD-WAN

  SD-WAN virtualizes the WAN to decouple network software services from underlying hardware - providing flexibility, simplicity, performance, security, and cloud scale.

• VMware Secure Access

  Harmonize Remote Teams with VMware Secure Access VMware SD-WAN and VMware Workspace ONE come together to enable secure, optimized, and high-performance access for remote and mobile workers.

• VMware Edge Network Intelligence

  Network Intelligence for the Edge Proactively manage client experience with AIOps for end user and IoT device performance, security, and self-healing in wireless and wired LAN, SD-WAN, and SASE

• VMware Cloud Web Security

  VMware Cloud Web Security A cloud hosted service that protects users and infrastructure accessing SaaS and Internet applications from threats, offering visibility, control and compliance.

VOSS Solutions is the leading and award-winning provider of UC & collaboration management technology, enabling you to significantly increase the levels of business automation in your UC environment to support your digital business transformation journey, achieve business efficiencies, and unlock cost savings. At VOSS, we are unique in providing collaboration management solutions for discovery & migration, automation fulfillment & analytics, and performance monitoring & management, across multiple technologies, from a single, highly flexible, and secure web portal. No other vendor comes close to offering the depth of UC & collaboration automation management and analytics that VOSS provides. www.voss-solutions.com

Address
2301 N Greenville Avenue, Suite 270
Richardson, Texas 75082
United States of America

Website
www.voss-solutions.com

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting

Products

• UC & Collaboration Discovery and Migration

  VOSS M2UC is a highly sophisticated, big data, transformation product suite that has been designed to carry out audits of legacy environments and UC migrations from legacy to advanced UC platforms. M2UC uses a revolutionary methodology to discover, extract, transform, validate, and load large volumes of data to automate a UC migration project, saving organizations from lengthy, high-budget and high-risk, manual UC migrations.

• UC & Collaboration Automation and UC Analytics

  VOSS-4-UC is the world’s most advanced UC orchestration platform, deployed by service providers and organizations in the retail, manufacturing, finance, government, and health arenas. VOSS-4-UC comprises an extensive array of UC management capabilities and pre-integration with UC vendor and business applications, such as ServiceNow. The highest levels of automation agility within VOSS-4- UC enable you to create customized workflows that significantly lower your operating costs and meets your business needs now and as they evolve in the future. VOSS Analytics delivers big data technology to the UC space, pulling data from all dimensions and incorporating advanced data logic to produce intelligent business reports.

• UC & Collaboration Monitoring and Performance Management

  The VOSS Assurance suite integrates with VOSS- 4-UC to enrich the data needed for monitoring and fault detection leading to faster resolution through self-healing AI logic. Add business context to the technical data available from your UC solution to ensure quality service delivery. With this deep insight into your UC platform, VOSS enables you to continually improve and optimize your UC environment, to provide the very best communications experience for your employees and to grow your business as a result.

Address
280 S Lemon Ave #2155
Walnut, California 91788
United States of America

Website
911secure.com

Address
1709 Hwy 34Suite 3A
Wall Township, New Jersey 07227
United States of America

Website
inform.911inform.com

9Line is your affordable choice for Ray Baum's Act + Kari's Law compliance, now available for Cisco UC platforms. Precise, detailed location information is sent with every 911 call to the correct public safety answering point giving you and your users peace of mind. With new federal requirements in place for 911 calls and granular information, 9Line is your affordable solution for full compliance with both Kari's Law and Ray Baum's Act.

Address
720 Olive St. Ste. 2710
Saint Louis, Missouri 63101
United States of America

Website
9line911.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options. Key Product Features - Data aggregation from multiple sources - Real-time dashboards for your metrics - End-to-end reporting capabilities - Access to contextual data to improve your customer journeys - Modern reporting software to maximize efficiency - Modify routing rules at a moment’s notice - Re-skilling with ease through scheduled or ad hoc updates

Address
10700 Sikes Place Suite 240
Charlotte, North Carolina 28277
United States of America

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Products

• VUE

  Data and insights at your fingertips. Aceyus VUE provides powerful dashboards, ready to use right out of the box, allowing you to instantly gain full visibility into the depths of your day-to-day operations in real-time. With the ability to create, edit and personalize your dashboards, VUE allows contact center managers to decide what the most important metrics are to them and how they would like to see it displayed. Go deep with advanced reporting into metrics such as queue times, call volumes and more. Powerful filtering also allows for drill downs by agent skill types, system capacities and thousands of other parameters crucial to your organization. Scheduling and Custom Alerts allow your team to stay on top of mission-critical systems 24/7. Set threshold levels and be alerted anytime they are exceeded so your customers always get the highest level of service.

• VUE Premium

  Bring multiple data sources together, adding third-party data from other sources to dashboard views.

• VUE Enterprise

  Robust contact center reporting that brings data from multiple sources and third-party applications, bringing the full customer experience into view.

Agora is the leading Real-Time Engagement (RTE) platform, helping developers deliver rich in-app experiences—including embedded voice and video chat, real-time recording, interactive live streaming, and real-time messaging.

Address
2804 Mission College Blvd #110
Santa Clara, California 95054
United States of America

Website
www.agora.io/?utm_source=enterpriseconnect-website&utm_medium=logolink&utm_campaign=enterpriseconnect&utm_content=exhibition

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Video: Cloud-based Services
• Video: Mobile
• WebRTC

Algo is a leading manufacturer of IP audio and video communication endpoints. Working with some of the largest communication companies in the world, Algo is a leading developer and trusted supplier to customers looking for dependability, proven compatibility, ease of deployment, and superior user experience for their paging, intercom, and alerting system needs. Algo manufactures network-based IP audio and video communication products for integration with VoIP Unified Communication (UC) and mass notification platforms. Supporting secure SIP and multicast, Algo's portfolio includes IP speakers, IP intercoms, IP paging adapters, IP strobe lights, IP supervision controllers, and endpoint accessories.

Address
4500 Beedie Street
Burnaby, British Columbia V5J 5L2
Canada

Website
www.algosolutions.com

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

Apposite Technologies provides world-class network and application test solutions to enterprises, service providers, technology vendors, and government agencies worldwide. With both Network Emulation and Traffic Generation products, Apposite enables users to inject realistic application traffic onto accurate simulations of any wide-area network for a fast, easy way to optimize network and device performance. Apposite’s modern testing solutions help businesses deploy new technology with confidence while increasing automation and lowering costs associated with performance testing.

Address
17835 Ventura Blvd. Suite 211
Los Angeles, California 91316
United States of America

Website
www.apposite-tech.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting

Products

• Netropy Network Emulation

  The Netropy Network Emulator is an easy-to-use, modern test solution that lets you emulate complex network topologies with realistic network impairments in your test lab. Optimize applications to perform at the highest possible quality on 5G, Satellite, Wi-Fi, or any network.

• Netropy Traffic Generation

  Netropy Traffic Generation solutions use a modern, wizard-driven approach to replicate real application traffic and protocols at a tremendous scale to test networks, applications, and security performance.

AtlasIED is a recognized leader in the pro-audio industry for over 85 years, developing innovative audio solutions for a wide variety of commercial environments. The company’s diverse, comprehensive, and ever evolving solutions cater to the high-quality audio and communication technology needs of markets globally, including transportation, healthcare, corporate, industrial, government, hospitality, education, and house of worship. Technologically advanced, expertly engineered, and highly marketable, AtlasIED’s products and systems deliver mass communication, high intelligibility announcements, IP-based visual and audio communications, distributed audio, background music, paging, and sound masking solutions to commercial projects of every size and scope, including those which are mission critical. Family-owned, the company’s nine locations and a well-established network of experienced manufacturer representatives and distributors throughout the world ensure exceptional customer support and service to drive continued growth and advancement of the commercial audio industry.

Address
4545 E Baseline Road
Phoenix, Arizona 85042
United States of America

Website
atlasied.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Security
• SIP-based Products/Session Border Controllers (SBCs)

Authority Software is a leading provider of Workforce Optimization (WFO) applications, solutions, and tools for the contact center. Our 100% cloud-native solutions deliver efficient operations management and increased agent productivity that can rapidly adapt to the changing needs of the business. Authority leverages its vast experience in the contact center industry to deliver best in class WFO applications that can be easily tailored to each client’s specific needs. Authority Center delivers a seamless experience for agents, supervisors and executives that is easy to learn and quick to implement. Reports and analytics provide access to powerful information on performance, efficiency, and effectiveness of individual agents and the contact center as a whole, enabling real-time decisioning that impacts the bottom line.

Address
1560 Sawgrass Corporate Parkway
Sunrise, Florida 33323
United States of America

Website
authoritysoftware.com

Products/Services Offered

• Contact Center Systems/Applications
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Authority Quality Management
• Authority Workforce Management
• Authority CRM Applications
• Authority Designer

Address
9375 SW Commerce Cir SuiteA7
Wilsonville, Oregon 97070
United States of America

Website
Avocor

With BICS Digital Communications Solutions, enterprises can rely on a single solution provider for secure connectivity, high-quality global service delivery, centralized operations, and greater customer engagement. Our portfolio of programable communications solutions includes voice and messaging APIs, numbers-as-a-service, and connectivity solutions. These allow enterprises to easily customize their communications services to suit their individual requirements, even as their business scales and customers’ needs evolve. BICS’ suite of programable communications solutions is built on more than 20 years of expertise and extensive global network, linking over 200 countries, and providing unrivalled connectivity to customers. Encryption, anti-fraud capabilities, regulatory compliance, and a fully resilient, wholly owned network ensures end-to-end security for all enterprise communications.

Address
Boulevard du Roi Albert II, 27
Brussels, B-1030
Belgium

Website
www.bics.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Bose Professional is the division of Bose dedicated to pro audio ingenuity, including portable PA systems, installed sound, and the family of conferencing solutions known as Bose Work. The era of hybrid work is here, and Bose Work is here to help people feel more together and get more done.

Address
The Mountain Rd
Framingham, Massachusetts 01701
United States of America

Website
www.bose.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and empowers management to align activities and resources quickly with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Address
Calabrio, 241 5th Avenue North Suite 1200
Minnapolis, Minnesota 55401
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Carousel digital signage software keeps your content fresh through collaboration, dynamic playlists, data feeds, and scalable server software. With BrightSign, Apple TV, and Windows media player support, Carousel is the industry leader in enterprise digital signage content management.

Address
430 North 1st Ave
Minneapolis, Minnesota 55401
United States of America

Website
www.carouselsignage.com

Products/Services Offered

• Video: Cloud-based Services

CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. The integrated systems and services help customers to offer flexible and scalable interaction capabilities to their clients while improving agent productivity with automation support and optimized information.

Address
1801 N.E. 123rd Street, Suite 314
Miami, Florida 33181
United States of America

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Video: Cloud-based Services
• Video: Desktop
• WebRTC
• Text-based Messaging (email, IM)

Products

• ContactPro

  ContactPro is an omni-channel suite that provides robust multi-channel contact handling combined with deep CRM integration for all channels. ContactPro Analytics provides both real-time and historical reporting for all contact channels.

Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. Chetu’s niche technology and industry experts serve start-ups, SMBs and Fortune 5000 companies with an unparalleled software delivery model suited to the needs of the client. Chetu’s one-stop-shop model spans the entire software technology spectrum. Chetu is headquartered in Plantation, Florida with thirteen offices throughout the U.S. and abroad. For more information visit www.chetu.com For more info contact: [email protected]

Address
1500 Concord Terrace,Suite 100
Sunrise, Florida 33323
United States of America

Website
www.chetu.com/telecom.php

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• Custom Telecom Software Development
• IT Infrastructure Support Services
• Computer Telephony Integration
• Network Management Solution
• IoT Software Development Services

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices, and designed to enable inclusive collaboration experiences.

Address
170 W Tasman
San Jose, California 95134
United States of America

Website
www.webex.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• A/V Meeting Room Technologies

Founded in 1996, CloudScale365 empowers organizations to reach new heights by aligning business goals with the right technology. Our consultative approach to cloud migration, security, disaster recovery, and business continuity enables organizations to work more efficiently, in a secure environment, anytime, anywhere. A Tier 1 Microsoft Cloud Solutions Provider with 24/7 US-based support, CloudScale365 is your trusted partner for planning, migrating, deploying, and managing your entire IT ecosystem. www.cloudscale365.com

Address
131 Continental Drive, Suite 410
Newark, Delaware 19713
United States of America

Website
www.cloudscale365.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.

Address
535 Mission St 14th Floor
San Francisco, California 94105
United States of America

Website
www.cognigy.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Cognigy.AI

  Enterprise Conversational AI platform for end-to-end customer service automation Learn more at https://www.cognigy.com/products/cognigy-ai

• Cognigy Voice Gateway

  AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations Learn more at https://www.cognigy.com/products/voice-gateway

• Cognigy Insights

  Fully integrated Conversational AI Analytics Suite for 360° Insights A powerful conversational AI analytics stack that enables enterprises to improve customer experiences and operational efficiency based on data-driven insights. Learn more at https://www.cognigy.com/products/cognigy-insights

Address
1701 JFK Blvd.
Philadelphia, Pennsylvania 19103
United States of America

Website
www.comcast.com

Telecommunications company providing Text Messaging Solutions for businesses and government agencies. Web-Based Texting products or integrate into your software or system with our easy-to-use API. We also offer an incredible AI Chatbot to service your customer needs. Our products offer one-way and two-way texting solutions for a variety of uses: business processes, customer service, marketing, human resources, authentications, and more. We have a Texting solution for all your business needs. Texting is efficient, affordable and effective! Licensed by the FCC, offering messaging solutions for more than 30 years...We are the Messaging Experts!

Address
1600 Eubank Blvd NE
Albuquerque, New Mexico 87112
United States of America

Website
www.contactwireless.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Text-based Messaging (email, IM)

Products

• TxtPage Pro

  2-way Texting solution for communications with customers or internally for employees. Multiple features make organizing your contacts, logging texting communications, and sending to 1 or many easy and efficient. Perfect for call centers, customer service, human resources, outreach, and small and large businesses to maintain important communications with any customer base

• API - BulkText or TxtPage Pro

  Integrate our API to allow 1-way or 2-way Texting communications. BulkText allows mass Texting communications (also available in a web-based platform), pre-schedule, log and track all communications, integrate texting triggers for auto notification.

• NotifyAll

  Marketing texting solution. Create multiple lists, customers can join/unjoin your list easily. Schedule message send times. Messages are logged and tracked for easy management.

• Txt-2-Win Contest Texting

  Set up and conduct Contests through Texting. Log and track entries, automatic winner selection, exportable logs, parameters of the contest are in your control.

• AI Chatbot

  State-of-the-Art Artificial Intelligence Chatbot to add to your website to allow your customers/students to access their accounts, access customer service, or search for their specific questions. The communication tree has endless possibilities, uses natural language, multiple languages, learnable, multiple channel integration, and integration to customer services phones/text/email, and direct integration into our texting solutions.

Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Address
805 Veterans Blvd., Suite 105
Redwood City, California 94063
United States of America

Website
www.cyara.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

CyberData Corporation, in business since 1974, has been a leading OEM design and manufacturing firm that develops peripheral devices for VoIP phone systems that facilitate legacy migration to VoIP, provides IP equivalents to existing analog phone devices and delivers Unified Communications-based Application Specific Endpoints. Design, development and production is done from our Monterey, CA facility.

Address
3 Justin Court
Monterey, California 93940
United States of America

Website
cyberdata.net

Social Networks

Products/Services Offered

• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

Products

• 011146 SIP Paging Server with Bell Scheduler

  the foundation of a comprehensive paging solution should include the 011146 SIP Paging Server w/Bell Scheduler. This device works well in both SIP and Analog legacy installations, and provides a scalable, forward looking solution.

• 011414 SIP h.264 Video Outdoor Intercom with Keypad

  Safe communication, during a pandemic! This outdoor intercom with h.264 video connects to your VoIP phone system providing clear two-way audio, visual confirmation and secure access control. This device is constructed to protect it from vandalism while the weatherproofing protects it from your elements.

• 011457 SIP IP66 Outdoor Horn

  One of our most popular devices, (InformaCast-enabled part# 011472)the SIP IP66 Outdoor Horn connects into local area networks with a single CAT 5/6 cable from your PoE switch and provides an easy method for implementing a loud IP-based overhead paging system for loud areas such as warehouses, manufacturing floors and outdoor areas.

• 011527 InformaCast® Enabled WiFi Alert Button

  The CyberData InformaCast® Enabled WiFi Alert Button provides an easy and reliable device that, when depressed, will send a message to the InformaCast Server. This will create an event within the InformaCast software which will then generate an appropriate mass notification response.

• 011491 SIP Outdoor Call Button

  The SIP Outdoor Call Button is a reliable solution for a one-touch programmable call to an IP phone or page announcement. This IP65 rated device can be mounted on an outside wall, external door, parking area, or harsh environment. If an event occurs, only a simple button press is required to automatically place a call to the configured phone or extension number. When the called number answers, the Call Button plays and repeats a stored audio file. This stored audio file is uploaded by the administrator to meet the needs of the installed location.

Desk Phone Designs, Inc is the first and only manufacturer to create two revolutionary new products designed to fit, protect, and enhance numerous business phone models . Our Decorative Snap on Covers provide a simple means to enhance many of today's business phones and are available in many solid colors, popular existing designs like burlwood, leather, geometric and abstract graphics, and/or they can be fully customized with your logo or any additional graphics. Our Transparent Protective Covers are our newest and most widely demanded product which carries the highest rating for microbial resistance, providing the disinfecting needs of today.

Address
220 South Hilltop Rd.
Brandon, Florida 33511
United States of America

Website
www.deskphonedesigns.com

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Decorative Snap on Covers

  Decorative Snap on Covers provide a simple means to enhance many of today's business phones and are available in many solid colors, popular existing designs like burlwood, leather, geometric and abstract graphics, and/or they can be fully customized with your logo or any additional graphics. They are injection molded to fit and we use hydro-graphic surface decoration to turn your basic phone into beautifully designed devices.

• Transparent Protective Covers

  our most recent and highly popular product line of transparent protective covers that are made with a transparent polyether based TPU (Thermoplastic polyurethane) which carries the highest rating for microbial resistance. This is a product widely in demand due to it's ability to resist lipids as well as cleaning and disinfecting agents continuously used in medical and other environments requiring clean and sterilized surfaces, as well as providing continuous protection against bacteria, mold, and mildew. The protective covers are custom designed and molded to fit each desk phone and to provide protection to the monochrome display, function buttons, LEDs and softkeys with easy access to all functionality. The premium transparent material allows the display screen on the phone to remain clear without distortion or obstruction of visibility to the information shown on the display.

Dialpad is the leading cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. Over 73,000 of the world’s most innovative businesses, including Domo, Motorola Solutions, Netflix, Splunk, Stripe, T-Mobile, Twitter, Uber and WeWork use Dialpad to connect and collaborate. Dialpad is backed by leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench.

Address
100 California St., Ste. 500
San Francisco, California 94111
United States of America

Website
dialpad.com/company

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Edify connects businesses with customers and employees with each other, making business communications as easy as personal ones. Its flagship product, Edify Huddle CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a cloud-native solution that lets users move seamlessly among channels within one conversation, just as we do on our phones. Edify removes all the risk once associated with moving to the cloud by delivering global availability, real-time redundancy, no-waste pricing, and a 100% SLA uptime guarantee.

Address
401 Wilshire Boulevard, suite 10000
Santa Monica, California 90401
United States of America

Website
www.edify.cx

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

GCOM isn't your typical government solutions provider. We combine the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Our capabilities give state and local government leaders a flexible alternative when looking for a partner to address their technology challenges. And we take our mission to enable governments' efforts to ensure safer, healthier, and more prosperous communities very seriously. GCOM's next-generation government solutions help health and human services, licensing and regulatory, and justice and public safety organizations modernize operations, optimize digital engagement, and deliver more value to the communities they serve.

Address
9175 Guilford Road, Suite 101
Columbia, Maryland 21046
United States of America

Website
www.gcomsoft.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

From a group of small exchanges founded in the late 1800s to an industry leader in advanced telecommunications solutions, the roots of GigTel's parent company (Endeavor Communications) reach back over a century in delivering high-quality communications and superior customer service. Having invested over $110 million in infrastructure upgrades and fiber optic technology for highly innovative solutions, this commitment continues into the future. Now, GigTel fully leverages this deep experience base to bring an advanced communications platform to the market while maintaining the same relentless desire to serve our customers and partners well.

Address
2 S. West Street
Cloverdale, Indiana 46120
United States of America

Website
www.gigtel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

Products

• GigTel UCaaS
• GigTel CCaaS
• GigTel SIP Trunking
• GigTel eFax
• GigTel Marketing on Hold

Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020, and raised over $100 million in funding from top investors.

Address
30 West 21st Street, 4th Floor
New York, New York 10010
United States of America

Website
www.glia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

GM Voices, a BLEND company, is a global provider of professional voice-over solutions for all technologies and media. Offering thousands of voice actors in 120 languages, GM Voices helps organizations deliver engaging customer experiences that increase satisfaction and self-service in a brand-consistent sound and style. Now joined with BLEND, one of the world’s foremost enterprise localization firms, GM Voices is equipped to handle all your multimarket communication channels, with deep industry expertise, an unmatched tech stack, and integrations with all the programs driving global commerce today, including Zendesk. Visit gmvoices.com to browse voice actors, and getblend.com for comprehensive localization solutions.

Address
6515 Shiloh Rd. Ste. 300
Alpharetta, Georgia 30005
United States of America

Website
www.gmvoices.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Products

• Professionally-Recorded Voice Prompts for Any Contact Center Application

  GM Voices delivers ready-to-load voice prompts in any language for every contact center application. With working relationships and partnerships with all IVR platform providers, we know how to record, edit, and format for specific implementations, keeping your voice project on time and on budget. Pick a voice and send a script—we’ll handle the rest. Supporting international contact centers? We can localize all your scripting and call flows in-house with 25,000 accredited linguists worldwide.

• Voice Narration for eLearning Videos, Modules, and Slideware

  Organizations rely on GM Voices to enhance their eLearning and talent development content with brand-focused voice narration that better engages theirs teams, no matter their language or location. With hands-on LMS experience, thousands of voice actors, and a global localization network, we help you train staff with higher retention and consistent messaging.

• Enterprise-Grade Localization

  Offering industry-specialized localization that supports your multimarket growth across any contact channel. BLEND excels at locally-authentic communication within the eCommerce, telecom, media, high tech, life sciences, and FinTech industries, among many others, with an unmatched tech stack, global pool of accredited linguists, and the highest commitment to data security.

• Multilingual Help Desk – Zendesk Integration

  BLEND’s Multilingual Help Desk solution integrates directly with Zendesk, offering personalized customer service in any language. From human translation to neural machine translation (NMT), choose your desired translation quality, with no in-house staff required. Multilingual Helps Desk scales to fit your budget—with a customized mix of machine-only, human-only, or NMT (with human post-editing)—and supports both inbound and outbound messaging.

Hypori is a highly secure streaming operating system that empowers users to perform business tasks on any endpoint device, leaving zero data at rest and guaranteeing 100% separation of personal and corporate data. This reduces cost, risk and liability. Hypori allows: *Use from any device, anywhere... Android, iPhone, Windows 10 *Extending data access to the edge, not your risk *More cost-effective BYOD- mobility and security in one capability *Reduced mobility costs, administrative costs, and costs associated with data loss *Protected employee privacy, while protecting your corporate data

Address
4030 W. Braker Ln., Bldg. 2, Suite 200
Austin, Texas 78759
United States of America

Website
www.hypori.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Services
• Security
• Team Collaboration/Chat Apps
• Video: Mobile

Founded in 2010 and Cisco Preferred Solution Partner, Imagicle is headquartered in Italy and has wholly owned subsidiaries in Dubai and Miami. By leveraging the most advanced Scrum Agile development methodologies, Imagicle designs and develops applications to help companies make their communications faster, smarter and easier, either on-prem, hosted or in the Cloud. Imagicle offers a complete set of must-have UC apps to improve customer service, control and analyze calls, virtualize fax service, record calls, and much more to 20k customers in 150 countries, guaranteeing a first-class support service available in 7 languages. Imagicle. Happy Customers, Happy Partners, Happy People!

Address
66 Flagler St, Suite 1002
Miami, Florida 33130
United States of America

Website
www.imagicle.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Imagicle UC Cloud Suite

  All the must-have apps for your collaboration and UCs in a single suite, directly available from the Imagicle Cloud to provide you with top-notch scalability, flexibility, and security. Customer Service, Call Recording, Call Analytics, Digital Fax, Contact Manager, and Hotel Services: all functionalities at your fingertips leveraging a dedicated, secure, and reliable Imagicle private instance, integrated with your Cloud or Cloud-connected calling platform, with 0 operational IT costs, 3 seasonal automatic updates and a five-star supports service.

• Imagicle Customer Service

  The most complete and scalable solution to manage your Customer Service, with Auto Attendant Module enabling the definition of multi-level, self-service call flows, Advanced Queuing to easily configure queues, and the Attendant Console, fully integrated with company directories, is the easy-to-use operator console that simplifies call management and daily operations.

• Imagicle Call Recording

  Imagicle Call Recording is an easy-to-use solution to capture calls with various recording modes (Always On, On Demand, and Live Keep) and flexible retention periods to ensure compliance with all data security regulations, including GDPR and PCI-DSS MiFID II. Fully compatible with Cisco platforms, it's a perfect solution for cloud-hosted environments, leveraging the power of cloud-based data to find out what's driving calls and make every customer interaction count.

• Imagicle Call Analytics

  Imagicle Call Analytics is a complete solution with more than 50 reports ready to use and KPI rich to monitor and analyze call traffic, telephone usage, and costs, giving you valuable insights to make data-driven decisions.

• Imagicle Digital Fax

  Imagicle Digital Fax 100% software-based, Imagicle Digital Fax virtualizes fax management, making it fast, easy and safe to send and receive faxes via e-mail, web, multifunction printers in Cisco Jabber, Webex, and mobile. 100% paperless and 100% compliant with GDPR and HIPAA, it's the ideal solution to modernize workplaces without any maintenance costs.

Address
5 St John’s Lane
London, EC1M 4BH
United Kingdom

Website
imimobile.com

Inteliquent enables voice, messaging and emergency services for communication service providers, unified communications as a service (UCaaS) providers, and partners. The foundation of Inteliquent’s communications platform as a service is their fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation's largest service providers and carriers, as it provides the largest footprint of local phone numbers in the United States with over 12,200 on-net rate centers, more than 100 million phone numbers in use, and 300 billion minutes on the network annually.

Address
550 West Adams Street, Suite 900
Chicago, Illinois 60661
United States of America

Website
www.inteliquent.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Unified Communications

ISI. The UC Analytics Company. Enterprise IT and business line managers rely on ISI to provide simple, unparalleled, and self-serve visibility into employee and customer communications that help these leaders make better decisions.

Address
230 West Monroe Street, Suite 925
Chicago, Illinois 60606
United States of America

Website
www.isi-info.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Infortel Select Cloud Pro

  Infortel Select Cloud Pro is a fully-managed Unified Communications data analytics application that allows enterprise business managers to use this critical information to make better decisions.

• Infortel Select Cloud

  Infortel Select Cloud is a Unified Communications data analytics application that allows enterprise business managers to use this critical information to make better decisions.

Address
900 Chelmsford StreetTower II, 8th Floor
Lowell, Massachusetts 01851
United States of America

Website
www.jabra.com

Journey’s award winning Trusted Identity Platform simplifies the development of digital relationships between businesses and their customers. Based on patented Zero Knowledge TM Network technology, contact center agents, bots and other self-service applications can request, collect, verify and route customer data from a variety of biometrics to eSignatures, payments and other sensitive information without exposing customer data. The IdentityPlatform blends customer journeys across channels, eliminating the traditional tradeoff between fraud and friction while simultaneously solving for security, privacy and extraordinary customer experiences. Journey is led by well known veterans from the contact center, security and networking industries. Learn more at www.journeyid.com.

Address
1001 Bannock St, Suite 552
Denver, CO, Colorado 80204
United States of America

Website
journeyid.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Security

Kandy is a cloud-based, real-time communications platform offering proprietary UCaaS, CPaaS, and CCaaS capabilities. Kandy enables service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

Address
1729 Peachtree Road Northwest
Atlanta, Georgia 30309
United States of America

Website
www.kandy.io

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Products

• Smart Office

  A UCaaS soft client for desktop and mobile devices enabling unified communications for voice, video, and chat, including voice and video collaboration and whiteboarding.

• Live Support (Kandy Wrapper)

  A prebuilt application (Kandy Wrapper) that enables a web based contact center with omni channel capabilities for callers to reach your agents using chat, voice, video, screensharing etc. Links can be embedded in webpage html code or accessed via simple URLs or QR codes. Agents log on to an easy-to-use web-based console that can be accessed anywhere with a network connection.

• Visual Directory

  Your website visitors can call you direct to your existing PSTN or 1-800 support numbers using their browser with this prebuilt application (Kandy Wrapper) that uses WebRTC.

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. To find out more visit https://www.lenovo.com and read about the latest news via our StoryHub.

Address
8001 Development Dr.
Morrisville, North Carolina 27560
United States of America

Website
www.lenovo.com/us/en

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• A/V Meeting Room Technologies

LoopUp (LSE: LOOP) helps organisations move their global communications into the cloud to support flexible working, increase productivity and reduce complexity and cost. LoopUp’s fully managed service is delivered over a premium voice network, with customer support from 15 offices around the world and deep domain expertise.

Address
Unit 2:10, The Tea Building, 56 Shoreditch High St
London, E1 6JJ
United Kingdom

Website
loopup.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Lucid is the only visual collaboration suite that helps teams see and build the future from idea to reality. Its products, Lucidchart and Lucidspark, provide users with an end-to-end experience that helps teams truly see and build the future, by enabling collaboration and clear communication. Lucidspark is a virtual whiteboard application for freeform ideation, group brainstorming and real-time collaboration across teams. Lucidchart is an intelligent diagramming application that empowers teams to clarify complexity, align their insights, and build the future—faster. For more information, visit lucid.co.

Address
10355 S Jordan Gateway, Suite 300
South Jordan, Utah 84095
United States of America

Website
www.lucid.co

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• Lucidchart

  Lucidchart is an intelligent diagramming application that empowers teams to clarify complexity, align their insights, and build the future—faster.

• Lucidspark

  Lucidspark is a virtual whiteboard application for freeform ideation, group brainstorming and real-time collaboration across teams.

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.

Address
100 CenturyLink Drive
Monroe, Louisiana 71203
United States of America

Website
www.lumen.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies
• Text-based Messaging (email, IM)

In today’s modern workplace, a reliable Microsoft 365 and Microsoft Teams user experience is mission-critical to productivity and return on the Microsoft investment. However, managing the performance and quality of these applications is challenging. Martello gives IT teams complete end-to-end visibility of Microsoft 365 user experience to rapidly detect and resolve problems before they impact the user experience.

Address
390 March Road, Suite 110
Kanata, Ontario K2K 0G7
Canada

Website
martellotech.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Martello Vantage DX

  Managing Microsoft Teams and Microsoft Office 365 application performance requires deep insight into the real user experience as well as coordination between IT departments and service providers that each work with different tools with different objectives.  IT teams often struggle to qualify and solve application performance or voice quality issues because available data from user feedback and traditional monitoring tools don’t provide substantial insight into the user experience. Martello Vantage DX gives IT teams complete end-to-end visibility of Microsoft 365 user experience to rapidly detect and resolve problems before they impact the user experience.  Martello offers digital experience monitoring designed specifically for Microsoft Teams and Microsoft 365 applications and has joined Microsoft's elite partner program. Together with Microsoft, Martello brings Microsoft customers and partners actionable data on the performance and user experience of Microsoft Teams and Microsoft 365, helping them to identify, prioritize and solve critical issues impacting Microsoft Teams and Microsoft 365 performance. 

MiaRec, Inc is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec, Inc offers advanced contact-center functionality such as Call Recording, Live Monitoring, Advanced Reporting, Speech Analytics, Screen Capture, Recording Announcement, and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Address
1999 South Bascom Avenue Suite 928
Campbell, California 95008
United States of America

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

 Mida Solutions is an Italian company with more than 17 years of experience in the Unified Communications market. We have more than 300 customers worldwide, thanks also to the strong partnerships with some of the main players on the market. In the last 3 years, we have focused our research and development efforts on the Microsoft ecosystem, as in unsuspected times we recognized the potentials of Microsoft Teams as a UC platform. That's why since day 1, our main goal was to empower Microsoft Teams with the advanced call management features a professional contact center service needs.

Address
Via San Crispino, 46
Padova, Padua 35129
Italy

Website
www.midasolutions.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Mida C3 – Cloud Contact Center for Teams

  Mida C3 – Cloud Contact Center for Teams is a turnkey solution for Automatic Call Distribution that allows you to manage efficiently incoming calls while being integrated into the Teams client, your operators are familiar with. Moreover, you’ll just love its integration with the Microsoft365 ecosystem.

• Mida Attendant Console for Teams

  With Mida Attendant Console for Teams, your receptionists will have an easy-to-use professional application to manage multiple calls simultaneously and rapidly, directly from the Teams client. Its integration with other Microsoft365 products will empower your operators with all the information they need to perform their job at best and overcome your customers’ expectations.

• Mida Recorder for Microsoft Teams

  Your valuable communications in Teams are safely stored with our “plug ‘n’ play” recording application. You just need to set your preferences: total or selective recording, and our recorder works behind the scenes compressing and archiving files. One solution for all your compliance recordings: from a single playback station, you can easily retrieve the Teams recordings you need, or the recordings from turrets, mobile phones, and PBXs (desk phones), whenever you need them.

Mio’s technology solves a common problem that exists today—too many siloed messaging apps. Contacts from different companies can use universal channels to chat, share files, and edit messages—all from their tool of choice. Mio helps teams chat better together in Slack, Microsoft Teams, & Webex.

Address
503 W 38th St
Austin, Texas 78705
United States of America

Website
www.m.io

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

Products

• Universal Channels

  Mio’s technology solves a common problem that exists when talking to external contacts—too many siloed messaging apps. By enabling external contacts to chat in Universal Channels, everyone can share files, reply to threads, and edit messages—all from their tool of choice. Mio helps multi-teams chat better, together. Key Features: -Respond to customers, partners, and vendors in real-time: Work as you normally do in channels or spaces. -Chat from one place, not all over the place: Reduce the number of guest accounts and messaging apps you switch between. -Finish projects faster: Mio enables seamless cross-app messaging with external contacts in the background. You might even forget they don’t use Slack. -Get work done with 3+ companies in one universal channel: Chat with 2, 3, 4 or more companies in a single universal channel across Slack, Microsoft Teams, & Webex.

• Universal Direct Messages

  Connect with anyone regardless of the application they use (Slack, Webex, Microsoft Teams, Zoom). Universal direct messages allows you and your contact to stay in your chat app of choice. Enjoy full chat functionality, including: messages, file sharing, emojis, reactions, threaded messages, and editing/deleting.

MXL is a leading manufacturer of consumer and professional audio products for the recording, broadcast, post, production, and live sound markets. MXL is a division of Marshall Electronics, headquartered in Torrance, CA. Additional information on all MXL microphones can be found at www.mxlmics.com

Address
20608 Madrona Ave
Torrance, California 90503
United States of America

Website
www.mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• MXL AC-44

  With a compact footprint, the MXL AC-44 is an ideal solution for any application that requires high-quality sound capture, including web conferencing, telemedicine, huddle spaces, classrooms and more. Offering crystal clear speech intelligibility, the AC-44 removes the barriers that unclear audio creates. Wide Sound Coverage The AC-44 uses MXL’s signature 3-capsule boundary design to enhance direct sounds while mitigating noise and echoes in any workspace. The microphone’s wide 180-degree cardioid pickup pattern provides excellent pickup, focusing on sound sources in front of the microphone and eliminating unwanted noise from the back. This gives the AC-44 flexibility between working in a single-user workspace, in a medium huddle space or even in classrooms and medical facilities. Plug and Play Powered by a simple USB-C connection, the AC-44 offers plug and play functionality – no drivers or installers are needed. The AC-44 has an additional line-level auxiliary output recording and capture purposes (not intended for use with headphones.) Compact Design With a compact footprint, the AC-44 is an ideal solution for any workspace or OEM application. It’s designed with a rugged, all-metal frame and durable metal grill to ensure it can withstand the rigors of daily use in busy industrial environments or traveling with you for all your remote communication needs Telemed and OEM The AC-44 easily integrates into Telemedicine and OEM applications like telemedical cart system or industrial workstations that require clear audio communication. Contact us to learn more about how we can cater this product to your solution.

• MXL AC-360ZV2

  The MXL AC-360-Z-V2 is the result of decades of expertise developing studio-recording microphones. Twelve internal microphone capsules, divided into four quadrants, ensure 360° of perfect speech intelligibility within a 25-ft radius, without reliance on any additional equipment. Solid, all-metal construction and a reinforced frame give the AC-360-Z V2 extra durability for shared office environments. The included locking DC power supply ensures that the AC-360-Z V2 won’t get accidentally unplugged during important meetings. Application When used with Zoom Rooms software, each quadrant of the AC-360-Z V2 is individually processed and optimized using Zoom Rooms’ DSP and echo cancellation technology. Multiple AC-360-Z V2s can be daisy-chained together using included USB-C cables for scalable Zoom Room installations. *If only using the Zoom Web Client, we recommend the AC-404-Z or the AC-44. The AC-360-Z V2’s rubber feet are removable so that the unit can be mounted directly on the ceiling or conference room tables using the included assortment of USB cables, universal power supply, and mounting pads to enable virtually any installation, anywhere.

• MXL AC-404
• MXL AC-404Z

A Microsoft Gold Partner, and a Top Teams Partner, we specialize in unified communications, calling, collaboration, network infrastructure, security, software development, systems services, mobility, cloud, and managed services, as well as the hardware, software, and services needed to implement them. We serve as a guide from wherever you are today to where you need your organization to be. We work with you to envision, prepare your employees for change, and help train them on your new solution. We provide a host of managed services after your technology is deployed. In short, we help our clients with integrated packages of custom solutions that simplify technology sourcing and accelerate deployment.

Address
333 W Wacker Dr. Suite 600
Chicago, Illinois 60606
United States of America

Website
www.netrixllc.com/collaboration

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Microsoft Teams Services

  Named by Microsoft a Top Teams Partner, Netrix helps organizations leverage Microsoft Teams to increase employee productivity, improve collaboration across the organization, and enable innovation.

• User Adoption Services

  Netrix offers services to provide a positive experience for the end-user, ranging from business analysis to change communication and end-user training. Our team is dedicated to helping the end-user prepare for the change in technology on the horizon.

• Managed Services

  Netrix’s skilled, friendly, and courteous experts work alongside your IT team to lighten their workload, redirecting their focus to business-critical strategy and innovation. Depending on your needs, we can supervise, support, or take over IT projects, IT roadmaps, infrastructure monitoring and maintenance, data backups, business continuity planning, system optimization, help desk support, and more, all at a flat monthly fee.

NetSfere provides next generation messaging and mobility solutions to carriers and enterprises globally including its enterprise-grade, secure mobile messaging platform NetSfere Enterprise. NetSfere Enterprise is a secure enterprise messaging service and platform which provides industry-leading security and message delivery capabilities, including global cloud-based service availability, device-to-device encryption, location-based features and administrative controls. NetSfere is also compliant with global regulatory requirements, including GDPR, HIPAA, Sarbanes-Oxley, ISO 27001 and others. The company's technology supports more than 500 million subscribers and over one trillion messages per year. NetSfere has offices in the United States, Germany, UK, Singapore and India.

Address
3231 N. Wilke Rd
Arlington Heights,, Illinois 60004
United States of America

Website
netsfere.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)

Products

• NetSfere Enterprise

  NetSfere Enterprise is the leading enterprise mobile messaging service that provides all preferred means of communication - text, video, and voice - all in one encrypted platform. NetSfere Enterprise provides industry-leading security and message delivery capabilities, including global cloud-based service availability, device-to-device encryption, location-based features and administrative controls. NetSfere is also compliant with regulatory requirements, including the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), Sarbanes-Oxley and others. Designed to meet the industry-specific challenges your organization is up against, NetSfere's next-generation approach allows employees to safely communicate business information in real-time via a user-friendly Web interface or mobile messaging app. Learn More - www.netsfere.com

• NetSfere Omnichannel

  NetSfere Omnichannel enables enterprises to engage their customers and partners globally in a secured, reliable and cost-effective way. NetSfere Omnichannel Edge: > Multi-Channel - Orchestrate customer digital journey with multiple channels to communicate and engage at a global scale > Highly Secure - Protect your business and customer data with industry-leading encryption and security standards > Future Proof - Future-proof your technology with a mobile- first, messaging-first, cloud-based carrier-grade platform > Easy Integration - Build customer engagement at scale via secure, compliant, reliable programmable APIs > Compliance - Stay compliant with global regulatory and statutory compliance requirements > 24x7 Support - 24x7 support with the industry- leading response and resolution time including an end-to-end managed service model tailored to your needs

• NetSfere Mobile Solutions

  Industry Leading Messaging Solutions Trusted By Tier 1 Operators Globally NetSfere Mobile Solutions are a standards-compliant and next-generation ready offering, providing a comprehensive suite of mobility and messaging solutions to the Carriers. The technology supporting more than 500 million subscribers and over one trillion messages annually, enables carriers to enhance subscriber’s messaging experience with 5G, LTE, and IMS capabilities for today and in the future. Offerings: ?Rich Communication Service ?Personal Messaging Cloud ?Broadcast Message Center ?Universal Message Center ?Presence ?MMS Center ?SMS Center ?SMS Gateway

Newline Interactive is a manufacturer of award-winning interactive displays, intuitive software, and other interactive innovations to improve efficiency and increase productivity in the workplace. Newline introduces an all new interactive ecosystem powered by an innovative set of digital tools. This intelligent and flexible workspace helps you work more efficient, faster and better. With Newline at the heart of every workplace, meeting rooms, conference calls and collaboration sessions are brought to a whole new level.

Address
950 W Bethany Dr, Suite 330
Allen, Texas 75013
United States of America

Website
www.newline-interactive.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Newline Flex

  Newline FLEX is a versatile all-in-one touch monitor designed for desktop collaboration. Use the Newline FLEX to eliminate desk clutter from cables and peripheral devices, by plugging up to your laptop and getting to work. Increase productivity, join video calls, and host collaboration sessions with the Newline FLEX.

• Newline IP Series

  The latest wave in technology brings you more collaboration and stronger network security with the Newline IP Series. Connect your team to the world without compromising sensitive information with a Linux-based operating system. The IP Series brings you better meetings in a 4K capacitive touch display that delivers efficiency and a seamless and smooth writing experience.

• Newline X Series

  Collaborate with anyone, anywhere in the world, with the Newline X Series Unified Collaboration system. With two 1080p built-in cameras and microphone array that uses noise cancellation and echo reduction technology for an all-in-one design, use the Unified Collaboration (UC) software of your choice to enhance any meeting, conference, or huddle space.

• Newline NT Series

  Newline also offers a large-format commercial display - without touch! The NT Series is a 4K non-touch display that streamlines your meetings by focusing on just the tools you need to succeed. Bring your presentations to life on a commercial-grade display that can run 24/7 without a hitch. Wirelessly connect to the display or plug in an OPS Computer.

• Tango Conference Camera

  Newline Tango brings you simple video connectivity with any device, including your Newline display. Be UC-ready in a flash by adding the 1080p HD camera to any Newline display. With an integrated microphone, digital noise reduction, and a wide-angle field of view, be seen and heard from anywhere in the room. Newline Tango is here to boost your videoconferencing with style.

NIX United is a global software engineering company with more than 2000 workforce and comprehensive expertise across multiple business and technological verticals. Since 1994, we have empowered tech companies, SaaS providers, and multinational enterprises with top-line solutions, extending their capabilities and contributing to paving their way to industry leadership. NIX United is trusted by world-renowned companies such as intelligent information provider Thomson Reuters, educational tech giant Cengage, and computer hardware manufacturer Alienware corporation. Through our technology solutions clients enhance their businesses and achieve new heights.

Address
360 Central Ave., Suite 1120
St. Petersburg, Florida 33701
United States of America

Website
nix-united.com/?utm_source=Enterprise%20Connect%20%202021&utm_medium=site&utm_campaign=site

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security

Products

• AI, Machine Learning and Data Science

  We can empower your business with custom AI and machine learning solutions that will automate routine tasks, highlight critical insights, and instantly produce smart decisions, increasing overall business efficiency. From developing AI solutions from scratch that simply work and scale to seamlessly increasing your development capabilities and bringing profound knowledge and technical know-how. Robust artificial intelligence solutions can reinforce your core workflows, unlock the potential of generated data, and improve retention and lifetime value (LTV).

• Mobile Application Development

  We deliver both native and cross-platform development for more than ten years, empowering our clients with on-demand comprehensive solutions. Our experience extends to AR/VR application development, integrating wearable gadgets and legacy system modernization to better meet market and business needs. We always dive deep into the client's current business needs and use an end-to-end approach—from business analysis to maintenance and ongoing support. Holistic mobile app development helps discover new acquisition and revenue channels, reveal customers' behavior insights, address market challenges, and stand out from the competition.

• Collaboration Platforms Development

  We build complex collaborative systems of any scale that are reliable, secure, and able to meet enterprise's requirements and ever-evolving business needs. Enterprise collaboration platforms bring the best communication tools together to boost the effectiveness of several channels, adding profitability and dramatically impacting how the highest functioning organizations operate.

• Security

  We provide end-to-end software development services, where engineers begin implementing security measures from the development life cycle. Furthermore, we can solve cybersecurity challenges for existing products, from security assessment or penetration testing your product to policies assessment or hardening your system. Depending on the business industry and future use cases, we define risks, standards, and policies distinctive to specific business domains and countries—both standard cybersecurity rules and practices and specified policies such as HIPAA, GDPR CCPA, and FDA.

• Cloud-based DevOps

  We use DevOps time-tested practices, cloud capabilities, and innovative tools to build, incorporate and manage a cost-effective cloud infrastructure along with continuous integration and workflow automation. Robust cloud-based DevOps software shortens the time-to-market for new product features and increases your IT infrastructure's reliability and performance.

Panopto is the fastest-growing asynchronous video communication solution used by Fortune 1000 companies and leading academic institutions, globally. Since 2007, we’ve helped organizations including GE, First Horizon Bank, New York Life, and Yale improve employee productivity and student achievement through video. We’ve evolved to also provide meeting intelligence solutions that enable more productive and flexible collaboration. Panopto is an easy, all-in-one solution to capture videos and meeting recordings, live stream events, and share videos in a secure, searchable, YouTube-like portal. Panopto has been recognized by Gartner as a leader in enterprise video content management for four years running.

Address
506 2nd Avenue, Suite 1600
Seattle, Washington 98104
United States of America

Website
www.panopto.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Mobile/Wireless Services
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

PCI Pal's mission is to safeguard reputation and trust. We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center. PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. We are integrated to, and resold by, some of the worlds’ leading business communications vendors, as well as major payment service providers.

Address
128 S Tryon Street, 21st Floor
Charlotte, North Carolina 28202
United States of America

Website
www.pcipal.com/en

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)

Products

• Agent Assist

  Agents use PCI Pal's Agent Assist on live calls to capture card information securely, maintaining conversation with the customer at all times. Agent Assist utilizes DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS). PCI Pal integrates with the call flow and at the point of payment, intercepts any keypad tones or speech from the customer. This way the agent doesn’t hear or see the card data. All they see are asterisks on the screen. The customer and the agent can still converse throughout the process, but the sensitive card data, the PAN and the CSV, are prevented from reaching the agent or your environment, drastically reducing the scope of PCI compliance. This solution is available globally from within the PCI Pal platform that provides our IVR and Digital secure payment products, so your agents can have access to take payments from customers through any channel.

• IVR Payments

  PCI Pal IVR Payments solution empowers your customers to make payments 24/7 without speaking to an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital secure payment products, so it can be integrated to take payments securely from customers through any channel.

• Digital

  PCI Pal Digital provides a true omnichannel secure payment solution enabling your organization to take payments across digital engagement channels. These channels can include webchat, WhatsApp, social media, email and SMS. This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel. PCI Pal’s technology ensures these channels are descoped from the requirements of PCI DSS whilst retaining operational flexibility to engage in conversations with your customer in whatever way suits your business. PCI Pal Digital is served from within the existing PCI Pal cloud platform, is available globally, and is available integrated to any existing customer engagement and payment services that you might be using.

Playvox delivers a modern Workforce Optimization suite centered around a digitally focused customer experience with Quality Management and Workforce Management at the heart of our product portfolio. Playvox empowers all members of your team to deliver the best experience at the right time using our real-time intelligence and supporting tools like performance management, coaching, learning, voice of the customer and recognition. By facilitating a 360-degree view of your agents and overall operations, you will be able to make decisions that can immediately impact service delivery and enable you to reach your contact center goals.

Address
530 Lawrence Expressway #905
Sunnyvale, California 94085
United States of America

Website
www.playvox.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• Quality Management Software

  Playvox Quality is a quality assurance system for chat, support tickets and text-based interactions, enabling you to automate and improve QA processes.

• Workforce Management Software

  Together, Playvox and Agyle Time provide a cloud-native workforce optimization solution. From ensuring the right agents with the right skills at the right time are scheduled to providing quality management and agent development, Playvox provides the complete agent experience, increasing customer loyalty and satisfaction by delivering differentiated customer service.

• Workforce Engagement Management Suite

At Plenom – Busylight our vision is to deliver kuando® light indicators that guide people to make the best possible decision at the right time in the right place. By delivering the “nudges” (Audio and Visual) that support most all environments, Busylights will help to keep the optimal information flow - we help prevent disruptions, interruptions, damages and danger with intelligent alerts to prompt smart decisions. Kuando® is integrated into the most popular UC Platforms and the IoT LoraWAN Network. We believe visual communication helps to contribute to a better world.

Address
7601 N. Federal Hwy, 210A
Boca Raton, Florida 33487
United States of America

Website
www.plenom.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Unified Communications

Products

• kuando Busylight UC Alpha

  3 in 1 solution* Presence, Ringer & Notification

• kuando Busylight UC Omega

  3 in 1 solution* Presence, Ringer & Notification

• kuando Busylight IoT LoRaWAN

  LoRaWAN Class C device Cues, Nudging & Notification

QuestBlue is committed to providing the best PBX and VOIP technology and support to serve your needs. Since 2007, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities. Attending Enterprise Connect is an amazing opportunity to connect with great like-minded people who share experiences. We are ready to share ours with you! QuestBlue provides wholesale access to the US Markets along with a 100% automated API solution to power your back office. Meet up at the show for a demonstration and conversation about our products and services. You can find us at booth 1045!

Address
1947 Evans Rd
Cary, North Carolina 27513
United States of America

Website
www.questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Text-based Messaging (email, IM)

Address
Poligono Industrial Granxa,rúa D-1, Casa de PedraParcela 260
O Porriño, Pontevedra, 36400
Spain

Website
www.quobis.com

RedSky Technologies, an Everbridge company, is the leading provider of on-premise and cloud-based E911 solutions; with more than one million workers, students, and visitors relying on RedSky for E911 protection, RedSky has more customers, more technology, and more experience than any other provider. RedSky leverages legacy standards as well as the new National Emergency Number Association (NENA) i3 standards for Next Generation 9-1-1 (NG9-1-1) to help organizations provide effective 9-1-1 emergency response, comply with state E911 regulations, and meet business requirements for safety, risk management and efficiency. .

Address
333 N. Michigan Avenue, Suite 1600
Chicago, Illinois 60601
United States of America

Website
www.redskye911.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

Products

• RedSky E911 Manager

  E911 Manager automatically finds and tracks the dispatchable locations of all your devices as they move throughout the enterprise so you can comply with 911 legislation.

• RedSky E911 Anywhere

  E911 Anywhere is a cloud-based network service that routes 911 calls from any call server in the USA or Canada, and sends the detailed location of the caller to emergency dispatchers at the PSAPs and notifies onsite personnel of the 911 calls in progress.

• RedSky MyE911

  My E911 is a softphone application that automatically detects when a user moves outside the enterprise; validates and updates locations in real-time. My E911 works with any softphone running on Windows or MAC devices and as a Mobile App, is available for phones and tablets on iOS or Android.

• RedSky Emergency On-Site Notification (EON)

  RedSky offers both SMS text and email based notification as part of our standard offering. EON, a premium feature, is a client that provides real time notification to on-site security personnel of an emergency call in progress, including the detailed location record of the caller with a loud, audited alarm.

• RedSky Horizon Prime

  Horizon Prime allows organizations to establish multiple 911 call routing destinations depending on the location of the call. Horizon Prime has been developed specifically for business, military, and education entities that have first responders within their physical boundaries and yet, do not act as the primary 9-1-1 PSAP for Enterprise 9-1-1 calls.

Address
510 Fifth Avenue
New York, New York 10036
United States of America

Address
One Enterprise Drive
Old Lyme, Connecticut 06371
United States of America

Address
211 N. Pennsylvania Street, 4th Floor
Indianapolis, Indiana 46201
United States of America

Website
sharpencx.com

Singlewire Software is the developer of InformaCast, a leading software solution for fast and reliable emergency notifications. More than 7,000 organizations in over 50 countries use InformaCast for emergency mass notifications. Whether it’s an active shooter, severe weather, or another crisis situation, this award-winning software reaches mobile and on-premises devices with critical safety information. By giving organizations the means to develop a connected ecosystem of devices, InformaCast provides that speed and reach needed to share the right information, with the right people, at the right time.

Address
1002 Deming Way
Madison, Wisconsin 53717
United States of America

Website
www.singlewire.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• InformaCast

  InformaCast is a powerful mass notification system that reaches your people on both their mobile and on-premises devices. When you need everyone to receive a message very quickly, and you need it to grab their attention, InformaCast delivers attention-grabbing streaming audio to a wide variety of devices.

Address
269 S. Beverly Dr. #378
Beverly Hills, California 90212
United States of America

Website
www.snaprecordings.com

Sound Control Technologies manufactures extension kits that deliver Power, Control, IR, Audio and Video over single or dual CAT5e or CAT6 cabling up to 100 Meters. Sound Control Technologies’ kits support digital high definition PTZ camera & signal solutions for Cisco, Panasonic, Poly, Sony, and all others. Kits are sold as camera-specific packages, inclusive of all cabling and head-end module required by the integrator for a typical installation.

Address
22 South Smith St.
Norwalk, Connecticut 06855
United States of America

Website
www.soundcontrol.net

Products/Services Offered

• Unified Communications

Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. Spearline’s test calls replicate the customer experience by placing in-country calls and immediately flagging any customer-impacting issue that is detected. This leads to proactive monitoring and quicker resolution times before businesses and their customers are negatively impacted.

Address
North Street
Skibbereen, Cork P81 H102
Ireland

Website
www.spearline.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications
• WebRTC
• Text-based Messaging (email, IM)

Products

• Voice Assure In-country

  Test your global numbers for connectivity and voice quality in major market countries. Run inbound tests to accurately measure your customers’ experience in real-world conditions.

• Voice Assure Realtime

  Dial in real-time, from your customers' locality, to enhance your troubleshooting and save time. Uncover your customers’ true calling experience. Troubleshoot any issues as soon as they arise.

• Voice Assure Interstate

  Replicate a customer call by testing your numbers for connectivity and voice quality in major market cities across the US and Canada. Run inbound tests to accurately measure your customers’ experience in real-world conditions.

Address
974 Commercial Street, Suite 108
Palo Alto, California 94303
United States of America

Website
www.spracht.com

Address
44201 Nobel Drive
Fremont, California 94538
United States of America

Website
www.synnex.com

For more than thirty-five years, Targus has been implementing purposeful solutions to provide you with the tools you need to succeed – from laptop bags to tablet cases to peripherals and universal docking stations. Our insight-driven approach, global reach, and commitment to quality ensures we have the skills and experience to meet your performance, style, and protection needs – whether you’re a large enterprise, a small business, or an individual who needs to get work done.

Address
1211 North Miller Street
Anaheim, California 92806
United States of America

Website
www.targus.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Internet of Things (IoT)
• Security

Address
13725 East Fremont Place, Suite #260
Centennial, Colorado 80112
United States of America

Website
www.teli.net

Theta Lake’s multi-award winning product suite provides compliance and security for modern collaboration platforms, utilizing over 40 frictionless partner integrations that include Cisco Webex, Microsoft Teams, RingCentral, Slack, Zoom, and more. Theta Lake can capture, compliantly archive, and act as an archive connector for existing archives of record for video, voice, and chat collaboration systems. In addition to comprehensive capture and archiving, Theta Lake uses patented AI to detect and surface regulatory, privacy, and security risks in an AI assisted review workflow across what is shared, shown, spoken, and typed. Theta Lake enables organizations to safely, compliantly, and cost-effectively expand their use of communication platforms. Visit us at ThetaLake.com; LinkedIn; or Twitter at @thetalake.

Address
1221 Chapala St Suite 6,
Santa Barbara, California 93101
United States of America

Website
thetalake.com

Social Networks

Products/Services Offered

• AI/Analytics
• Security
• Unified Communications

Products

• Theta Lake Security and Compliance Suite

Thrio’s groundbreaking CCaaS platform features robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. Thrio offers an API-first architecture and array of security certifications that make it a strong choice for complex and high-volume environments. Thrio’s team of contact center experts develop and market cutting edge technology that sets a new standard for reliability in contact centers.

Address
5230 Las Virgenes Road, Suite 210
Calabasas, California 91302
United States of America

Website
www.thrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• WebRTC

Products

• Thrio CCaaS

  Thrio's award winning CCaaS platform features leading native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels such as email, chat, SMS, social, and a range of built-in AI tools. The platform offers fully containerized deployment, management, scaling, and redundancy.

TSG Global unbundles the complex array of communications services to create a telecom strategy and portfolio of services based on the clients’ unique needs. With accessible telecom consultants who manage every aspect of communications, clients enjoy simple APIs and easy access to their communications channels and vendors. TSG clients are “first on the blockchain!” By integrating with the patented blockchain solution TNID (Telephone Number ID), TSG clients build the record and own the data for every one of their Toll-Free and local phone numbers. Thus, TSG clients can more easily deliver trusted consensual communications – without consuming precious development cycles.

Address
10 cedar brook circle
Holbrook, Massachusetts 02343
United States of America

Website
www.tsgglobal.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)

Products

• TNID-Telephone Number ID

UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.

Address
90 Park Ave,20th floor,
New York, New York 10016
United States of America

Website
www.uipath.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Unified Communications

Unique Communication Solutions provides a Unified Communications Management System that allows organizations to manage their telecommunications and data network and infrastructure to include; E9-1-1/ALI management, VoIP End Point Discovery, alarm & SNML monitoring and notifications, inventory management, automated attendant/phone trees, consolidated billing, facilities management, provisioning, and trouble tickets/works orders.

Address
1665 W Horizon Ridge Parkway
Henderson, Nevada 89012
United States of America

Website
unique.net

Products/Services Offered

• E-911/Emergency Systems
• Unified Communications

Products

• CAIRS

  CAIRS is a Unified Communication Management solution that offers a full suite of modules to provide a single integrate system that allows personnel to manage telecommunications and data networks including operations. CAIRS provides a single interface for call accounting, inventory management, facilities management, work order/trouble ticket processing and switch syncs for provisioning. Reporting capability is available within each module, users can easily export information to use in other systems.

• CAIRS VoIP Discovery

  CAIRS VoIP Discovery is used to enhance the reliability of Enterprise 9-1-1 Automatic Location Information data which is provided to a PSAP through a CAIRS interface. Through network scanning, CAIRS VoIP Discovery has the ability to update the ALI and ERL association and automatically update the E9-1-1 PSAP in real-time. CAIRS VoIP Discovery also enhances the reliability of Facilities Management records such as Cable Plant Connectivity aby automatically updating the connectivity of endpoints through automatic discovery.

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. With Verint, brands can close the gap created when an organization lacks the resources required to deliver the desired customer engagement. Closing this Engagement Capacity Gap™ enables them to build enduring relationships with customers and drive real business results.

Address
175 Broadhollow RoadSuite 100
Melville, New York 11747
United States of America

Website
www.verint.com

Social Networks

Founded in California in 1987, ViewSonic; is a leading global provider of visual display technologies. ViewSonic inspires the world to see the difference between the ordinary and the extraordinary by providing award-winning solutions for work, play and education.

Address
10 pointe Drive
Brea, California 92821
United States of America

Website
www.viewsonic.com/us

Social Networks

Viking Electronics engineers and manufactures over 500 security and communication products in the USA. Products include Emergency Phones, Entry Systems, Paging Interfaces, Mass Notification Systems, Hotline Phones, Autodialers, Enclosures and more. In addition to their extensive analog line, Viking offers a large selection of IP products that are SIP compliant. Based in Hudson, Wisconsin, Viking’s 50+ year legacy is built on reliability and electronic innovation. Viking manufactures products that are designed to last and they offer many of their products in Enhanced Weather Protection. Providing free lifetime product support they also back their products up with a two-year limited warranty.

Address
1531 Industrial Street
Hudson, Wisconsin 54016
United States of America

Website
www.vikingelectronics.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Security
• Systems Integration Services/Consulting/VAR

Products

• PB-3

  Emergency phone panic button

• PB-3-IP

  VoIP Emergency phones panic button

• E-20/E-30/E-32TF-IP

  Touch-Free VoIP Entry Phones

• 300-IP

  SIP / Multicast paging horn

• E-300TB-IP

  SIP/Multicast talk-back paging horn for SIP endpoint paging or multicast paging/background music and making standard or emergency SIP Calls.

Vision Point Systems is consulting company with almost 20 years of experience working with contact center and enterprise communications technology. VPS leverages strong partnerships with technology providers such as Twilio, Acqueon, Calabrio, and Appian to solve customer challenges in unique ways.

Address
3951 Pender Drive Suite 115
Fairfax, Virginia 22030
United States of America

Website
www.visionpointsystems.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Text-based Messaging (email, IM)

Address
3755 S Capital of Texas Hwy, Suite 340
Austin, Texas 78704
United States of America

Website
www.vyopta.com

Helping schools implement their emergency preparedness plans and upgrade their school PA system, intercom, bell schedulers, and clock synchronization with Wahsega’s next-gen platform, Carina. Carina is an all-in-one Safety IoT platform that is affordable, reliable, and easy to use. Carina’s features include school intercom, paging, bell schedulers, and clock sync.

Address
6755 Shiloh Rd E, Ste 101
Alpharetta, Georgia 30005
United States of America

Website
www.wahsega.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)

X2O Media provides unified visual communication and collaboration solutions for higher education and corporations across the globe. The award-winning X2O Platform represents a new category of communication tools that improves how enterprises and learning institutions engage with their employees and students. X2O Media’s collaboration technology like OneRoom, corporate communications, business intelligent dashboards and employee communications has set a new standard. X2O Media is part of the STRATACACHE family of digital media/marketing technology companies.

Address
147 Saint Paul St West, Suite 300
Montreal, Quebec H2Y 1Z5
Canada

Website
www.x2omedia.com/en

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• A/V Meeting Room Technologies

Products

• X2O OneRoom

  X2O OneRoom is the future of remote meeting and learning that advances enterprise communications by addressing the reality of a rapidly evolving world of global operations and connectivity for a hybrid workforce. OneRoom ensures a one-to-one connection between the remote and in-room employees. Whether a participant is in-room or virtual, this ensures that everyone has individual presence in the OneRoom room and can freely contribute to the session. An interactive whiteboard for smart annotations and integrated collaboration tools like breakout groups, polls, chat and content repository facilitate teamwork, learning and decision making for all employees regardless of where they are located. Typical videoconferencing platforms serve an important purpose in an organization but cannot create an environment for employees to have a deeper level of human connection and engagement. X2O OneRoom solution complements traditional conferencing platforms by offering a more human and immersive approach to teamwork, training, meeting, decision making, planning to ensure better continuity of your organization's business agenda.

• Corporate Communication

  Transform public spaces with engaging interactive content to inform and showcase information across any visual display, video wall, or kiosk. Featured solutions include: ? Digital Signage ? Video Walls & Kiosks ? Experience Centers ? X2O Room Scheduling ? Wayfinding Solutions

• Business Intelligence Dashboard

  Create dynamic dashboards with engaging visuals content on any interactive display screens for a range of corporate and campus use cases. Featured Solutions Include: ? Business Intelligence Dashboards ? Enterprise Video Walls

• Employee Communication

  Go beyond traditional employee communications by creating dynamic channels and sharing real-time information to employees across multiple locations and devices. Featured Solutions Include: ? Connected Desktop ? Connected Mobile ? Real time Notifications & Alerts