2018 Sponsors and Exhibitors

8x8 is a leading cloud communications and customer engagement solutions provider, powering mid-market and enterprise companies with a unified platform to deliver great employee and customer experiences. For more information visit 8x8.com.

Address
2125 O'Nel Dr.
San Jose, California 95131
United States of America

Website
www.8x8.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging

Avaya enables the mission critical, real-time applications of the world’s most important operations. As global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications—offered on premises, in the cloud, or hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Address
4655 Great America Parkway
Santa Clara, California 95054
United States of America

Website
www.avaya.com

At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems.

Address
One Microsoft Way
Redmond, Washington 98052
United States of America

Website
www.microsoft.com/en-us

A global market leader in enterprise communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries. For more information, go to www.mitel.com.

Address
350 Legget Drive
Kanata, Ontario K2K 2W7
Canada

Website
www.mitel.com

Social Networks

Ribbon Communications is a market-leading company that provides intelligent, secure, embedded real-time communications to many of the world’s largest service providers and enterprises. The company’s Kandy Communications Platform-as-a-Service (CPaaS) delivers a comprehensive set of advanced embedded communications capabilities, enabling rapid service creation. Ribbon supports enterprises across various verticals including Finance, Government, Education and Healthcare, providing them with secure embedded and contextual communications capabilities designed to significantly enhance the user experience and improve productivity. Visit RibbonCommunications.com

Address
4 Technology Park Drive
Westford, Massachusetts 01886
United States of America

Website
ribboncommunications.com

Social Networks

RingCentral, Inc. is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral solutions empower today’s mobile and distributed workforces to connect anywhere on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.

Address
20 Davis Drive
Belmont, California 92004
United States of America

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Vonage is redefining business communications. True to our roots as a technology disruptor, we’ve embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Address
23 Main Street
Holmdel, New Jersey 07733
United States of America

Website
business.vonage.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• WebRTC

Products

• VonageReach™

  Discover how Nexmo, The Vonage API Platform, will have you developing chatbots and custom voice, messaging, and verification Interactions—creating innovative customer experiences—in no time.

• SmartWAN

  SmartWAN our expanded award-winning SD-WAN solution that allows you to run your cloud communications using public broadband connections with QoS.

• Contact Center

  Our full-featured Contact Center—designed to achieve the elevated quality of service and bandwidth your industry demands.

• Vonage® Enterprise

  Vonage® Enterprise offers mid to enterprise businesses purpose-built, cloud communications with access to a dedicated private network. Get powerful unified communication solutions with elevated quality of service. Enable your remote workforce with HD-quality voice, video and collaboration. Connect all your locations, including contact centers, seamlessly. And with Vonage® Enterprise, you can get fully managed end-to-end service from day one.

• Vonage Business Cloud

  Explore the platform of the future. VBC was designed and built for the public cloud. It is our own, integrated, industry –leading communications platform that leverages modern cloud-based technologies, including auto-scaling, server-less functions, containers, managed databases, and machine learning, ensuring that our customers’ communications solutions are future proofed.

ZaiLab is a next-gen software company specialising in omnichannel contact centre software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centres looking for a cost-effective way to increase efficiency, optimise routing and prioritise conversations. We're changing the way you set up your contact centre and the way you handle your conversations by offering you routing based on your customers’ past experiences, personalised by machine learning.

Address
25-28 North Wall Quay
Dublin, 1 D01 H104
Ireland

Website
www.zailab.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Video: Cloud-based Services
• Voicemail/Unified Messaging

Products

• ZaiConversations

  ZaiConversations is an omnichannel contact centre solution in the cloud. Smart prioritisation puts your most important interactions first. Customers' past experiences are used to determine which agent a customer would be best suited to. Machine learning algorithms enhance the matching by learning which agent has the highest probability of achieving a successful result and a happy customer satisfaction score. There are no monthly licensing fees. The solution is quick to setup and easy to change. Access to support is immediate.

For 11 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers fully featured services for compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, IoT, AI, security, hybrid, and enterprise applications. AWS services are trusted by millions of customers around the world – including startups, enterprises, and leading government agencies – to power their infrastructure, make them more agile, and lower costs. Visit https://aws.amazon.com.

Address
1915 Terry Avenue
Seattle, Washington 98101
United States of America

Website
aws.amazon.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Products

• Alexa for Business

  Alexa for Business is an AWS service that allows organizations of all sizes to introduce Alexa into the workplace by providing the tools to manage Alexa devices, users, and skills at scale. With Alexa for Business, IT administrators can provision, deploy, and manage Echo devices across their organization with granular controls using the Alexa for Business console. Using Alexa devices managed by Alexa for Business, administrators can simplify their conference rooms and meeting experience, deliver customized skills privately to users in the organization and voice-enable their workspaces.

• Amazon Chime

  Amazon Chime is a secure, real-time, communications service that transforms meetings by making them more efficient and easier to conduct. The service delivers high-quality audio and video through an application that is easy to use and stays in sync across all of your devices. With Amazon Chime, meetings start on time, and a visual roster makes them easy to manage. Amazon Amazon Chime is a secure, real-time, communications service that transforms meetings by making them more efficient and easier to conduct. The service delivers high-quality audio and video through an application that is easy to use and stays in sync across all of your devices. With Amazon Chime, meetings start on time, and a visual roster makes them easy to manage. Amazon Chime is a fully managed service that runs securely on the AWS cloud, which frees IT from deploying and managing complex infrastructures.

• Amazon Connect

  Amazon Connect is a self-service, cloud contact center service that makes it easy for any business to deliver better customer service at a lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

• Amazon Lex

  Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”).

• Amazon WorkDocs

  Amazon WorkDocs is a secure, fully managed, file collaboration and management service, with an extensible SDK, which runs on AWS. With Amazon WorkDocs, all your files are stored on one service. Users can share files, provide rich feedback, and access their files on WorkDocs from any device. WorkDocs encrypts data in transit and at rest and offers powerful management controls, active directory integration, and near real-time visibility into file and user actions.

Arrow Systems Integration, Inc. (Arrow SI), a wholly owned subsidiary of Arrow Electronics, Inc., is a uniquely-capable total solutions provider specializing in unified communications, voice and data technologies, contact center and network security all while providing our customers with legendary service and support. Founded in 1974, Arrow Systems Integration was formed with a vision to deliver an unmatched customer experience based on integrity, honesty and customer excellence.

Address
1820 Preston Park Blvd
Suite 2800
Plano, Texas 75093
United States of America

Website
www.arrowsi.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

AT&T Business helps organizations accelerate their digital evolution through an integrated portfolio of technology solutions, including mobility, networking, IoT, collaboration, cybersecurity, and cloud.

Address
208 South Akard Street
Dallas, Texas 75202
United States of America

Website
www.business.att.com

Products/Services Offered

• Internet of Things (IoT)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Unified Communications

Bandwidth’s APIs are shaping the future of how we connect—all with embedded voice and text for mobile apps and large-scale enterprise solutions. Bandwidth's APIs provide easy access to voice calling, text messaging, 9-1-1 access, and phone number provisioning. And it's all built on Bandwidth’s own all-IP nationwide network.

Address
900 Main Campus Drive, Suite 500
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• E-911/Emergency Systems
• SIP Trunking Services

Products

• Voice Services

  Bandwidth can help you securely embed voice calling directly into your application, network, or product. Bandwidth Voice APIs are backed by a real, reliable network that we control completely—which means you get access to great quality and included support, at a price only a network operator can provide.

• Messaging Services

  If you can text it on your phone, you can integrate it into your product using Bandwidth's Messaging APIs. Your users can send and receive pictures, videos, audio, group texts and more—all it takes is a few lines of code.

• 9-1-1 Access

  Our complete portfolio of 9-1-1 Access services makes it easy to build a robust 9-1-1 ready solution that works with your business requirements.

• Phone Numbers

  Our Phone Number Dashboard holds the keys for modern, automation-ready phone number management capabilities including ordering new numbers, activating special features, viewing usage reports, and porting numbers in from other carriers. And with Bandwidth’s extensive network footprint, your expansion potential across the nation is virtually limitless.

Cisco designs and sells broad lines of products, provides services, and delivers integrated solutions to develop and connect networks around the world. As a global market leader in our industry, we help our customers connect, digitize, and thrive. Together, we change the way the world works, lives, plays, and learns.

Address
170 W Tasman
San Jose, California 95134
United States of America

Website
www.cisco.com

Social Networks

Fuze is a global, cloud-based unified communications platform. Designed for the way people work, Fuze powers business conversations and insights across the modern enterprise. With a single unified voice, video, and messaging application, people can now communicate anytime, anywhere, across any device.

Address
2 Copley Place
Floor 7
Boston, Massachusetts 02116
United States of America

Website
www.fuze.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging

Products

• Fuze Desktop and Mobile

  Voice, video, messaging, and content all in a single application, supported by one global platform.

• Fuze Web

  Fuze Web allows you to enjoy the full Fuze experience by providing a rich calling, conferencing, video, and modern group messaging experience directly from a browser.

• Fuze Insights

  With a unified platform and application experience, Fuze is uniquely positioned in the market to provide a complete picture of your communications environment with powerful analytics that capture and help evaluate usage trends, workforce performance, customer engagement, and enterprise processes.

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud.

Address
2001 Junipero Serra Blvd
Daly City, California 94014
United States of America

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• PureCloud

  PureCloud is an innovative unified customer engagement and collaboration cloud solution that allows you to connect with customers, manage tasks and see the road ahead in one easy platform.

• PureConnect

  PureConnect is a unique all-in-one multichannel engagement offering that is simple to administer, flexible and tailorable with comprehensive services for mid-sized to large organizations - available to run both on-premise or in the cloud.

• PureEngage

  PureEngage is an omnichannel customer engagement solution for global businesses to deliver competitively superior experiences through real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand. Available both on-premises and in the cloud, PureEngage supports extensive customizability through open APIs and web standards.

• Kate - Blended AI by Genesys

  Meet Kate - Blended AI by Genesys. She combines artificial intelligence, bots, machine learning, micro-apps and more, so you can deliver personalized, proactive and predictive experiences. Kate works seamlessly with live agents to solve customer problems faster and more efficiently.

Address
Huawei Base, Bantian, Longgang District
Shenzhen, Guangdong, 518129
China

Website
www.huawei.com/en

Intel expands the boundaries of technology to make amazing experiences possible. At Enterprise Connect Intel will highlight it's Intel Unite® Solution, a wireless content sharing and collaboration solution that is easy to use, cost-effective, manageable, and more secure. Come discover the collaboration solution designed for the modern enterprise. Learn more at www.intel.com/unite.

Address
2200 Mission College Blvd
Santa Clara, California 95054
United States of America

Website
www.intel.com/unite

Social Networks

Products/Services Offered

• Unified Communications

Products

• Intel Unite® Solution

  Intel Unite is a simple, customizable wireless collaboration solution that enables users to start meetings quickly - no need for dongles, adaptors or cables. Content is seamlessly shared to meeting rooms and remote users and guests can easily connect into those sessions in a secure way. Intel Unite is an open platform, so the solution works with existing conference room technology and works on any device including iPads, Android tablets, Macs, iPhones and PCs. Intel Unite is built on top of the Intel® vPro™ Platform for trusted performance, security, and manageability. Learn more at www.intel.com/unite.

Masergy owns and operates the largest independent cloud networking platform, delivering fully-managed global networks, advanced managed security and cloud unified communication solutions to enterprises. Since 2001, Masergy has delivered innovative technologies and unmatched customer service. We go beyond transforming IT, we are the benchmark for what enterprises expect from their service provider.

Address
2740 North Dallas Parkway, Suite 260
Plano, Texas 75093-4834
United States of America

Website
www.masergy.com

Social Networks

MessageBird is building a new global infrastructure to change the way businesses communicate with customers. We’ve developed the world’s fastest, most extensive, and most reliable infrastructure for delivering voice, SMS and chat communications directly to billions of customers around the world at the best rates. MessageBird enables sophisticated customer communications to become a point of competitive differentiation for today's most ambitious, innovative companies.

Address
Baarsjesweg 285
Amsterdam, Noord Holland, 1058 AE
Netherlands

Website
www.messagebird.com/en-us

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

Products

• SMS

  Power your SMS communications with unrivalled deliverability and speed, anywhere in the world.

• Voice

  Build fast, reliable and secure Voice applications for your business with our powerful VoIP infrastructure.

• SIP Trunking

  Power your global VoIP infrastructure with enterprise-grade connectivity.

• Chat

  Reach your customers on the chat platforms they know and love with our omni-channel API.

• Flow Builder

  The power of our Voice and SMS solutions at your fingertips, without writing a single line of code.

Address
500 Oracle Parkway
Redwood Shores, California 94065
United States of America

Website
www.oracle.com

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage.

Address
7300 Ranch Rd 2222
Bldg III, Suite 200
Austin, Texas 78730
United States of America

Website
www.serenova.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• WebRTC

Products

• CxEngage

  CxEngage is a cloud-based contact center solution that drastically reduces the complexity and frustration associated with multiple legacy tools and provides better insight into data and performance than ever before possible. And with the industry's most massively open API architecture you can effortlessly integrate with existing systems and instantly scale to meet demand without sacrificing performance, reliability, or security.

Talkdesk is an intelligent cloud contact center platform that makes empowers customer service and inside sales teams to have more effective customer conversations. Unlike others in this space, that are merely put traditional contact centers concepts into a cloud delivery model, Talkdesk is the most innovative solution. With 50% of our resources in R&D, we deliver solutions designed with the latest technology to empower you to continually increase customer satisfaction and team productivity.

Address
535 Mission Street, 12th Floor
San Francisco, California 94105
United States of America

Website
www.talkdesk.com

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore, and Tallinn.

Address
375 Beale Street
Suite 300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• WebRTC

Products

• Programmable Voice

  Build unique phone call experiences with one API to make, receive, control, and monitor calls around the globe.

• Studio

  A drag and drop visual builder for interaction flows.

• TaskRouter

  Attribute-based intelligent routing for your contact center.

• Understand

  Analyze text using natural language understanding.

• Elastic SIP Trunking

  Global voice connectivity for VoIP infrastructure.

Unify provides communications and collaboration solutions with an agnostic, open architecture that integrates with existing infrastructure. We created the only solution that enables virtual teams and 'anywhere workers' with enterprise-grade voice, HD video, screen sharing, textual messaging and content sharing on a cloud platform in a unified view – on any device, anywhere. Robust integration provides a logical path to the (hybrid) cloud, protecting investments while moving to next-gen efficiency without user/IT disruption.

Address
1415 N Tejon Street
Colorado Springs, Colorado 80907
United States of America

Website
www.unify.com

Social Networks

Valcom is a leading manufacturer of analog and IP voice products with nearly 40 years’ experience in voice communication solutions - from providing guidance in implementing the simplest paging system to the most complex mass notification solution. Valcom is the standard product offering for major telephone companies and the overwhelming choice of Fortune 500 companies - all engineered, designed and manufactured in a state-of the-art facility in Roanoke, VA U.S.A.

Address
5614 Hollins Rd
Roanoke, Virginia 24019
United States of America

Website
www.valcom.com

Address
140 W. St.
New York, New York 10007
United States of America

Website
www.verizonenterprise.com

Social Networks

West connects people around the world. We empower enterprises with technologies and solutions for business-critical interactions: communication with customers, collaboration among employees, and connectivity to emergency assistance. By delivering a full-service suite of Unified Communications, E911 and Cloud Contact Center solutions, West will help you to drive efficiencies and improve lives while remaining focused on your core business. Learn more at West.com.

Address
11808 Miracle Hills Drive
Omaha, Nebraska 68154
United States of America

Website
www.west.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• VoiceMaxx CE

  A highly flexible, hosted enterprise voice platform that combines advanced PBX functionality, custom call management tools, and unparalleled client support – all with an integrated Cisco unified communications and collaboration experience.

• Cloud Contact Pro

  Cloud Contact Pro is a revolutionary contact center platform designed to boost productivity, increase connection rates and build customer relationships. You have ability to design diverse call flows for customer acquisition, service, retention and collections, and combine that with insightful reporting and forecasting capabilities so you can deliver great service at a lower cost point. It even offers fully PCI compliant call recording and workforce management solutions.

• Reservationless Plus

  Reservationless-Plus enables you to host domestic or international conference calls with personalized conferencing credentials from desktop, mobile or VoIP with the added benefit of superior audio quality with Dolby Voice.

• Emergency Gateway

  Precision IP phone location tracking and security notifications for 911 and emergency management.

• Emergency Routing Service

  911 call and location delivery across the nation, helping enterprises comply with 911 regulations.

Zoom makes video and web conferencing frictionless. Zoom is the leader in modern enterprise video communications, with a secure, easy platform for video and audio conferencing, messaging, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference room solution used around the world in conference, huddle, and training rooms, as well as executive offices and classrooms.

Address
55 Almaden Blvd
STE 600
San Jose, California 95113
United States of America

Website
www.zoom.us

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Zoom Rooms

  Software-based, Flawless Video, Integrated Audio, and Wireless Content Sharing

• Digital Signage

  Zoom Rooms digital signage for the workplace is a single tool for the modern office that addresses corporate communication, engagement, internal marketing and more to your employees and visitors.

• Video Webinar

  Up to 100 interactive video participants, ideal for panels. Choose a package ranging from 100 to 10,000 view-only attendees. Broadcast your event to Facebook Live or YouTube.

• Zoom for Telehealth

  Zoom is uniquely positioned through our best-in-class video technology and our integration partner to design, implement, and support telehealth for organizations of all sizes and needs. Anchored by experienced professionals in video and healthcare, Zoom for Telehealth reliably delivers consistent clinical user experiences, seamlessly integrated into your technology and workflows.

• Enterprise Video Conferencing and Web Conferencing

  HD video and high-quality audio Up to 500 video participants Screen sharing and full suite of collaboration features Record your meetings to the cloud with auto-generated transcripts

With 35 years of innovation, AVST, an XMedius Company, is a developer of enterprise communications solutions delivered on-premises or via the cloud. Leverage the value of existing and evolving IT infrastructures with UC applications: Unified Messaging, Voicemail, Mobile Client, Personal Assistant, Automated Attendant, IVR, Call Center, Fax and Notification.

Address
27042 Towne Centre Drive, Suite 200
Foothill Ranch, California 92610
United States of America

Website
www.avst.com

Social Networks

Products/Services Offered

• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Voicemail/Unified Messaging

Comcast Business Enterprise Solutions is designing, building, implementing and managing solutions for today's large enterprise. Our advanced Data, Video, and Voice Services, along with our Managed Solutions, give customers an enterprise-grade technology from a single provider, on a smarter network. Comcast Business provides 24x7 network monitoring, technical support, and maintenance along with dedicated project teams.

Address
1701 JFK Blvd.
Philadelphia, Pennsylvania 19103
United States of America

Website
www.comcast.com

Social Networks

ConvergeOne is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise. Our comprehensive portfolio includes collaboration, enterprise networking, data center, cloud and security solutions which provides one of the broadest and deepest solution offerings in the industry. Our highly certified technical team supports clients throughout the project lifecycle, from consultation and design to implementation, optimization, and ongoing management. More information available at www.convergeone.com

Address
300 Littleton Road
Parsippany, New Jersey 07054
United States of America

Website
www.convergeone.com

Social Networks

At Crestron, we build the technology that integrates technology. Our automation and control solutions for buildings and homes let people control entire environments with the push of a button, integrating systems such as A/V, lighting, shading, IT, security, BMS, and HVAC to provide greater comfort, convenience, and security. All of our products are designed and built to work together as a complete system, enabling you to monitor, manage, and control everything from one platform.

Address
6 Volvo Drive
Rockleigh, New Jersey 07647
United States of America

Website
www.crestron.com

Social Networks

Cyviz is a turnkey solutions provider of meeting rooms, high-performance visualization, collaboration and command and control systems. Since 1998, Cyviz has been supplying solutions that are easy to deploy, intuitive to operate, and simple to support. Today, Cyviz serves Fortune 500, global enterprise and government customers that require solutions that engage people, encourage greater collaboration, and accelerate decision-making.

Address
900 N. Glebe Rd, Suite 200
Arlington, Virginia 22203
United States of America

Website
www.cyviz.com

Social Networks

LogMeIn has a broad portfolio of products that create simpler, more intelligent ways for people to meet, market, sell and train, to deepen relationships and drive better outcomes. LogMeIn’s award-winning product suite includes GoToMeeting, GoToWebinar, GoToTraining, join.me, Grasshopper, and OpenVoice. Combined, these communication and collaboration products support over 25 million users, over 900 million conferencing minutes a month contributing to over 7 million meetings per month.

Address
320 Summer Street
Ste 100
Boston, Massachusetts 02210
United States of America

Website
www.logmeininc.com

Social Networks

Lenovo is a $45 billion global Fortune 500 company and a leader in providing innovative consumer, commercial, and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs (including the legendary Think and multimode Yoga brands), workstations, servers, storage, smart TVs and a family of mobile products like smartphones (including the Motorola brand), tablets and apps. Join us on LinkedIn, follow us on Facebook or Twitter (@Lenovo) or visit us at www.lenovo.com.

Address
1009 Think Place
Morrisville, North Carolina 27560
United States of America

Website
www.lenovo.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• Lenovo ThinkSmart Hub500

  Workspace Transformation: Faster Meeting Start Times, 360 Degree Experiences in modern collaboration spaces, improved connections for remote employees. Improved Performance: All-in-One Appliance-Screen, Audio, Compute, Compact Device Footprint for Small to Medium Spaces, Reduction of Existing Device and Cable Clutter. Enhanced Security and Privacy: Simple Setup and Deployment/Management Experiences, Innovative Cable Management Solution, Windows IoT Platform, Locked Down UWP App.

• Lenovo ThinkPad X1 Carbon

  New User Experiences: Modern Standby with Wake on Voice, HDR Display (WQHD 500nits and 100% CG), Touch available on FHD display, Cortana Premium w\4m Far Field Communication. Improved performance: 35% Performance boost with 8th Gen Quad Core CPUs, Faster 2133Mhz LPDDR3 Memory, Globally banded LTE Card providing higher bidirectional speeds. Enhanced Security and Privacy: ThinkShutter on HD Camera, Windows Hello w/MoC Touch FPR and IR Camera, Glance by Mirametrics.

• Lenovo ThinkPad X1 Yoga

  New User Experiences: Modern Standby with Wake on Voice, HDR Display (WQHD 500nits and 100% CG), Cortana Premium w\4m Far Field Communication, External Pen with tilt function supports more features such as shading. Improved Performance: Unleash 35% Performance boost with 8th Gen Quad Core CPUs, Faster 2,133Mhz LPDDR3 Memory, Globally banded LTE Card providing higher bidirectional speeds, Enhanced Better speakers and audio. Enhanced Security and Privacy: ThinkShutter on HD Camera, WIndows Hello w/ MoC Touch FPR and IR Camera, Glance by Mirametrics.

• Lenovo ThinkPad X1 Tablet

  Powerfully Uncompromising: Intel KBL-R Quad Core I (U) CPUs, 13” 3K Display, 8.9mm thin, 859g light, Dual Thunderbolt ports, 42whr Battery – up to 9.5hrs MM14, Global LTE-A WWAN. Natural Interactions: Wake on Voice for quick access to information, IR Camera for Windows Hello login, New Pen Pro with tilt functionality. Rugged and Secure: Fingerprint reader and IR Camera for secure login, MIL-SPEC tested for ruggedness and durability, dTPM 2.0 and NFC.

• Lenovo Miix 630

  New Snapdragon chipset: AOAC with 4G cellular data, Optional e-SIM for easier connection, Constant syncing, Longer standby time, Long-lasting 20 hours battery life, Thinner, lighter and quieter. Leverage the best of Windows 10S: Streamline Windows10 S for security and performance, Lenovo digital pen + Windows ink, Facial recognition login with Windows Hello. Ultimate versatility: Full-on productivity meets quality downtime, Even the keyboard is 2-in-1, Brilliant, eye-catching display.

Mavenir is purpose-built to redefine mobile network economics for Communication Service Providers (CSPs). Our innovative solutions pave the way to 5G with 100% software-based, end-to-end, Cloud Native network solutions. Leveraging industry-leading firsts in VoLTE, VoWiFi, Advanced Messaging (RCS), Multi-ID, vEPC and Cloud RAN, Mavenir accelerates network transformation.

Address
1700 International Parkway, Suite 200
Richardson, Texas 75081
United States of America

Website
www.mavenir.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• WebRTC

Mersive Technologies, Inc is a leading provider of wireless media streaming and collaboration solutions. Mersive Solstice enables multiple users to easily share unlimited content from their own devices to any in-room display. The new Multi-Room capability expands Solstice to allow users to connect and share content collaboratively across multiple locations and geographies on the same enterprise network. The Solstice Dashboard empowers technology managers to centrally monitor, manage, and control the deployment.

Address
2399 Blake St., Suite 150
Denver, Colorado 80205
United States of America

Website
www.mersive.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• Solstice Pod

  The Solstice Pod is a turnkey solution that combines enterprise-class wireless display software with high-performance hardware at an unbeatable price. Like Solstice Software, the Solstice Pod offers a continuous upgrade path for new features and functionality. The Pod also includes built-in wireless access point capability, supporting on- and off-network deployments.

• Solstice Software

  Solstice Wireless Display for the Enterprise is the perfect BYOD collaboration solution for conference rooms, classrooms, and huddle spaces. The pure-software version of Solstice installs on a standard Windows 7, 8 or 10 PC and enables facilitating efficient wireless collaboration over existing WiFi/Ethernet networks for improved meeting room productivity and ROI.

• Solstice Dashboard

  The Solstice Dashboard for Enterprise Edition is a centralized management tool that can be used to monitor, configure and update Solstice Enterprise Edition Pods and Windows Software instances on a network. While each Solstice display can be configured individually via the local configuration panel, the Solstice Dashboard allows an IT administrator to manage larger deployments of Solstice from a central location. Note that standard, non-Enterprise-Edition instances of Solstice will appear in the Solstice Dashboard but will not be manageable.

• Solstice OpenControl API

  The OpenControl protocol supports third-party integration with Solstice hosts through a simple RESTful API. OpenControl can be an important component in a Solstice deployment because it allows integrators and installers to more deeply integrate Solstice with existing room infrastructure. For example, it can be used to monitor the status of a Solstice host, capture usage statistics, and configure endpoints. In short, OpenControl exposes much of the functionality found in the Solstice Dashboard through a straightforward communications protocol can that can be read/written both by humans and machines. Creative uses of the API include automatically emailing IT administrators when a Pod’s new settings do not meet enterprise security standards and enabling dynamic switching between input sources for digital signage.

NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated Solutions for Society that are aligned with our customers' priorities with a special focus on safety, security and efficiency. We deliver one of the industry's strongest and most innovative portfolios of communications, analytics, security, biometrics, Cloud, and technology solutions that unleash customers' productivity potential.

Address
3929 W John Carpenter Fwy
Irving, Texas 75063
United States of America

Website
www.necam.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. www.niceincontact.com

Address
75 West Town Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.niceincontact.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• NICE inContact CXone

  NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations be first in their industry by powering exceptional experiences for customers and employees.

• NICE inContact CXone Omnichannel Routing

  NICE inContact CXone Omnichannel Routing is a blended contact routing suite that connects customer journeys across any channel, enabling a consistent, personalized customer experience.

• NICE inContact CXone Analytics

  NICE inContact CXone Analytics provides actionable insights from every customer interaction to guide high-impact initiatives for measurable improvement in customer experience and agent performance.

• NICE inContact CXone Workforce Optimization

  NICE inContact CXone Workforce Optimization unlocks your team’s potential by inspiring employee self-improvement, amplifying quality management to enhance the customer experience, and reducing labor waste.

• NICE inContact CXone Open Cloud Foundation

  NICE inContact CXone Open Cloud Foundation powers rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.

Address
600 Mountain Avenue
Murray Hill, New Jersey 07974
United States of America

Website
www.nokia.com

Products/Services Offered

• SIP-based Products/Session Border Controllers (SBCs)
• WebRTC

Plantronics is an audio pioneer and global leader in the communications industry. We create intelligent, adaptive solutions that support customer needs: experiencing and facilitating simple, clear communications while enjoying distraction-free environments. Our solutions are used worldwide by consumers and businesses, and are optimal for open offices. From unified communications and customer service ecosystems, to data analytics and Bluetooth headsets, Plantronics delivers high-quality solutions customers count on today, while relentlessly innovating on behalf of their future.

Address
345 Encinal Street
Santa Cruz, California 95060
United States of America

Website
www.plantronics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications

Yamaha UC focuses on solutions that enhance communication and help organizations reach their business goals. Together with Revolabs, part of Yamaha UC, we deliver superior professional video collaboration products, microphone systems, and conference phones for telephony and unified communications (UC). Our full range of choices offer the most flexible and uniform set of solutions to accommodate the needs of the entire organization.

Address
144 North Rd
Sudbury, Massachusetts 01776
United States of America

Website
www.revolabs.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Room Systems

Products

• Yamaha CS-700 Video Sound Collaboration System

  The Yamaha CS-700 video sound collaboration system is specifically designed as an all-in-one unit to equip huddle rooms with best in class audio, video, and screen sharing capability. The Yamaha CS-700 combines ultra-wideband audio with high-quality video to fulfill video, audio, and collaboration requirements in one simple, wall-mounted system addressing all communication and collaboration requirements of the huddle room. Audio, video and screen sharing is accomplished through one USB cable. The integrated remote management capability enables IT departments across the world to remotely monitor and manage their huddle room installations.

• Yamaha YVC-1000MS Speakerphone

  Certified for Skype for Business! The YVC-1000MS is a scalable and flexible solution designed to support the audio requirements of large meeting spaces and rooms with unique table configurations — such as classrooms for distance learning and remote training. Users can easily daisy-chain up to five distinct microphones and connect external speakers and microphones to support any variety of meeting environments.

• Yamaha YVC-300 USB & Bluetooth® Portable Conference Phone

  The Yamaha YVC-300 is a portable conference phone optimized for use by small groups. Unlike many user-carried devices, the phone delivers ample sound to fill huddle rooms and small conference spaces so users won’t find themselves hovering around the phone struggling to hear. The YVC-300 is a perfect choice for organizations that want to offer high-quality group communications solutions without the cost of dedicated equipment for every conference room or open collaboration space.

• Revolabs FLX UC 500

  Combining superior technology for speakers, microphones, and audio processing, the FLX™ UC 500 improves all aspects of audio handling for your communication needs and easily gives the “Best in Class” audio performance changing the price / performance paradigm in this space. Specifically designed to be the audio solution for conference rooms, small offices and homes, the FLX™ UC 500 offers new possibilities to use PC communication applications for meetings and online collaboration.

• Revolabs Executive Elite Wireless Microphone Systems

  The Revolabs Executive Elite wireless microphone systems are engineered to provide superior audio capture capabilities for video- and audio-conferencing. The wireless rack-mount microphone system is available in 2-, 4-, or 8-channel versions and may be used with any combination of Revolabs’ tabletop, wearable, and gooseneck microphones or with handheld, ear set, lavalier, and other styles of microphones using adapters.

TTEC combines service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve business outcomes.

Address
9197 S. Peoria Street
Englewood, Colorado 80112
United States of America

Website
www.ttec.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR

UJET makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems with a simple SDK to take the frustration out of customer support and provide a sleek, modern smartphone era experience.

Address
201 3rd Street
Ste 950
San Francisco, California 94105
United States of America

Website
www.ujet.co

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• WebRTC

As a Microsoft Strategic Partner for Skype for Business endpoints, Yealink is committed to delivering a high-quality, seamless experience for business callers. Its Skype for Business portfolio includes endpoints that support high-definition voice conversations, feature pre-installed Skype for Business firmware that speeds time from unboxing to first phone call, and enable enhanced productivity with an intuitive Skype for Business user interface and tailored Skype for Business user experience.

Address
4th-5th Fl,S. Bldg, No.63 Wanghai Rd, 2nd Software Park
Xiamen, 361008
China

Website
www.yealink.com/solution_7.html

Social Networks

Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years, delivering innovative, technical, multi-channel, cloud, on-premises and hybrid-based solutions. Aria specializes in working with Genesys, Salesforce and AWS platforms, building products and delivering services to offer complete solutions. We do this by leveraging our extensive industry experience, knowledge, proven methodology, tools and templates to guide you in choosing a solution to fit your needs.

Address
110 12th Ave SW, Suite 600
Calgary, Alberta T2R 0G7
Canada

Website
www.ariasolutions.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR
• Unified Communications

Arkadin is the world’s fastest growing Cloud Communications provider. We offer a wide range of solutions including Unified Communications, Digital Meeting Spaces and Virtual Events, delivered in the Cloud for fast, scalable, global deployment. Arkadin’s mission is to lead companies to increased growth and success by delivering positive collaboration experiences.

Address
5 Concourse Parkway, Suite 1600
Atlanta, Georgia 30328
United States of America

Website
www.arkadin.com

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

AudioCodes is a leading vendor of advanced voice networking and media processing solutions for the digital workplace. With a commitment to the human voice deeply embedded in its DNA, AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers and hosted business services. AudioCodes’ wide range of innovative products, solutions and services are used by large multinational enterprises and leading tier one operators worldwide.

Address
27 Worlds Fair Drive
Somerset, New Jersey 08873
United States of America

Website
audiocodes.com

Social Networks

Imagine a way to see, sense, and share the intangible. It’s what happens when big data becomes knowledge. When images become insight. And when experiences come to life. In a world where data and rich content are expanding exponentially, we empower you with inspired sight, sound and sharing solutions to help you make meaningful connections.

Address
3059 Premiere Pkwy
Johns Creek, Georgia 30097
United States of America

Website
www.barco.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• ClickShare
• WePresent
• Overture

BICS is a leading global communications enabler and the gateway to the mobile community for all digital service providers worldwide. We empower developers and any digital service provider with instant global connectivity, and all the APIs they need to Reach, Identify and Authenticate their customers globally. Our HQ is in Brussels and we offer global connectivity with strong presence in Africa, Americas, Asia, Europe and Middle East.

Address
Rue Lebeau 4
Brussels, 1000
Belgium

Website
www.bics.com

BroadSoft is the technology innovator in cloud communications, collaboration, and contact center solutions for businesses and service providers across 80 countries. We are the market share leader for cloud unified communications with an open, mobile and secure platform trusted by 25 of the world’s top 30 service providers by revenue. Our BroadSoft Business application suite empowers users and teams to share ideas and work simply to achieve breakthrough performance.

Address
9737 Washingtonian Blvd, Suite 350
Gaithersburg, Maryland 20878
United States of America

Website
www.broadsoft.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• BroadSoft Business

  An intelligent cloud application suite that integrates cloud PBX, unified communications, team collaboration and customer engagement to transform workforce productivity. BroadSoft Business is provided to business customers over the open, mobile and secure BroadCloud managed service platform. BroadSoft Business applications include BroadSoft UC-One, Team-One and CC-One

• BroadSoft UC-One

  UC-One takes cloud communications to the next level, with advanced contextual UC services for the mobile workforce. Packaged with cloud PBX and trunking, UC-One includes one-number service, high definition audio/video calling and conferencing, instant messaging and presence, screen sharing, file sharing, and virtual team collaboration.

• BroadSoft Team-One

  Team-One offers collaboration empowerment through persistent team workspaces, deeply integrated into key business applications. Team-One goes beyond today’s enterprise messaging services, with pre-built integrations to over 50 applications and includes critical tools, such as task management, content management and notification controls.

• BroadSoft CC-One

  CC-One is an omni-channel contact center, that empowers businesses to create exceptional customer service experiences, offering a smooth migration from legacy systems to a truly unified, analytics-driven solution. By dynamically matching customers and agents, improving collaboration between front office and back office and optimizing resource usage across teams and systems, CC-One vastly improves business performance.

• BroadCloud

  A global cloud application platform (infrastructure, software, services) designed to enable our channel partners to market, sell and deliver the BroadSoft Business productivity application suite.

CaféX helps enterprises transform digital customer engagement and team collaboration. Trusted by top global banks, insurers and other leading brands, CaféX’s award-winning mobile and web solutions for companies large to small focus on business outcomes first, bringing the right people together via frictionless one-click collaboration experiences to increase customer satisfaction and expedite workflows. Secure access from any network and interoperability with existing systems drive lower total cost of ownership.

Address
521 Fifth Avenue, Suite 822
New York, New York 10175
United States of America

Website
www.cafex.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• WebRTC

Products

• CafeX Live Assist for Microsoft Dynamics 365

  Provide customers with more immediate and personalized support within your companys mobile applications and web pages. CafeX Live Assist for Dynamics 365 helps agents resolve issues quickly to increase customer satisfaction through an immersive chat, co-browse and video experience.

• CafeX Chime

  Easily create outcome-driven virtual workspaces that allow guests and colleagues to collaborate with a single click. Use one space to chat, video call, share files, grant approvals, and sign contracts - all while remotely walking members through their deliverables - to achieve better results faster.

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Address
400 1st Avenue North, Suite 300
Minneapolis, Minnesota 55441
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

ClearOne is a global company that designs, develops, and sells conferencing, collaboration, and network streaming & signage solutions for voice and visual communications. The performance and simplicity of its advanced, comprehensive solutions offer unprecedented levels of functionality, reliability and scalability. Visit ClearOne at www.clearone.com.

Address
5225 Wiley Post Way
Suite 500
Salt Lake City, Utah 84116
United States of America

Website
www.clearone.com

Social Networks

CounterPath is revolutionizing the way people communicate in a modern and global workforce. For over a decade, its Enterprise Over-the-Top (OTT) Unified Communications and server platform solutions have been recognized as a top choice for SMBs, enterprises and service providers. Cost-effective and highly interoperable, CounterPath's softphone suite of products provides users with all the communication and collaboration tools needed for any business situation.

Address
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, British Columbia V7X 1M3
Canada

Website
www.counterpath.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Desktop
• Video: Mobile

Products

• Bria Softphone
• Stretto Platform

Address
1732 1st Avenue #25279
New York, New York 10128
United States of America

Website
www.embrava.com

Five9, a leading provider of cloud software for the enterprise contact center market, brings the power of the cloud to thousands of customers and facilitates more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software enabling you to create exceptional customer experiences.

Address
4000 Executive Parkway, Suite 400
San Ramon, California 94583
United States of America

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Products

• Omnichannel Contact Center

  Bridge the divide between different communication channels with Five9 Omnichannel. Communicate with your customers in the channel they prefer and increase your customer loyalty and satisfaction. Empower agents across all channels - voice and digital - with a unified desktop and contextual customer journey analytics.

• Cloud Call Center Software

  Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM. Five9 provides everything you need to run an effective inbound, outbound, or blended contact center, including omnichannel management applications such as real-time and historical reporting, recording, workforce management, quality monitoring, CRM integrations, and more.

• Blended Contact Center

  The Five9 Blended Contact Center allows agents to move easily between both inbound queues and outbound calling lists. Unlike most vendors, Five9 has developed both inbound and outbound platforms in-house. As a result, the Five9 Blended Call Center eliminates the technology gap between inbound ACD functionality, outbound dialers, and CTI and CRM integration. What this means for your agents — no more toggling back and forth between outbound and inbound calls. With Five9, everything is unified and delivered straight to the agent’s desktop.

FreeConferenceCall.com For Business™ delivers high-quality, reliable, mission-critical conferencing and collaboration services at disruptive prices. Users in more than 800,000 businesses around the world, including nearly all Fortune 500 companies, rely on the all-in-one solution, which includes HD audio conferencing and online meetings. StartMeeting®, brought to you by FreeConferenceCall.com For Business, allows enterprises to take advantage of the features users need at a savings up to 80 percent.

Address
4300 E. Pacific Coast Hwy
Long Beach, California 90804
United States of America

Website
www.freeconferencecall.com/for-business

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Video: Desktop
• Video: Mobile
• Video: Room Systems

IBM is a leading cloud platform and cognitive solutions company building industry-based solutions to real-world problems. IBM Collaboration Solutions offers a product suite of tools to transform team collaboration and revolutionize the flow of work. Watson Workspace, a group-messaging app with the built-in power of Watson, will be launching at Enterprise Connect. Come learn the features that will help turn conversations into actions to empower your team perform its best work.

Address
1 New Orchard Road
Armonk, New York 10504
United States of America

Website
www.ibm.com/collaboration

Social Networks

Prognosis for Unified Communications, Contact Center and IR Testing Solutions are the industry's preferred choice for ensuring the performance, availability and service quality of Unified Communications and Contact Center technologies from Cisco, Avaya, Microsoft Lync/Skype for Business, Oracle, Sonus, Verint and more. For further information on IR, visit www.ir.com

Address
6312 S Fiddlers Green Circle
Suite 500N
Denver, Colorado 80111
United States of America

Website
www.ir.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting

Products

• IR Prognosis

  IR Prognosis is the leading performance management solution for enterprise unified communications ecosystems, payments hubs, contact centers and IT infrastructure. It proactively monitors and troubleshoots these business-critical systems to ensure they are always running. Prognosis gives your team real-time, end-to-end visibility into all of your complex environments; working in the background across platforms, technologies, and vendors around the globe to ensure what needs to happen, happens twenty-four seven.

Jabra is a leading global manufacturer of audio solutions committed to engineering best-in-class communications and sound devices that enhance concentration, conversation and collaboration in the modern-day workplace

Address
900 Chelmsford Street
Tower II, 8th Floor
Lowell, Massachusetts 01851
United States of America

Website
www.jabra.com

Social Networks

The largest, most successful, global companies trust Kollective’s Smart Peering technology to power their enterprise video and software distribution. Kollective serves millions of users worldwide with the most powerful and secure software-defined network for the enterprise. For more information visit https://kollective.com/.

Address
1001 SW Emkay Dr #150
Bend, Oregon 97702
United States of America

Website
www.kollective.com

Social Networks

Products/Services Offered

• Video: Cloud-based Services

Products

• Kollective SD ECDN

  Kollective’s software-defined enterprise content delivery network (SD ECDN) ensure video and other large-file content withstand the complex and dynamic environments of today’s global enterprise networks.

Konftel is an industry leader and a strong brand within audio conferencing equipment. Since 1988, our mission has been to help people around the world to conduct meetings despite distances. Based on our success, we know how essential the sound quality is for efficient meetings, this is why our patented OmniSound® audio technology is built into all Konftel conference phones. The products are sold globally under the Konftel name and our headquarters are in Sweden.

Address
Dobelnsgatan 19
Umeå, 903 30
Sweden

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

Products

• Konftel 300IPx with Konftel Unite app

  One click is all it takes to start or join a meeting. With the Konftel 300IPx and Konftel Unite mobile app, conference calls are easier than ever. Thanks to connectivity capabilities for extra microphones, PA systems and wireless headsets, the IP conference phone is ideal for rooms of all sizes, from small conference rooms to large auditoriums. Konftel's patented OmniSound® audio technology delivers crystal-clear, natural HD audio. The Konftel 300IPx has a USB port and is perfect for Skype for Business, Cisco, Avaya and other meeting tools. Easily configured and upgraded via the web, and with support for auto-provisioning.

• Konftel 300Wx

  The Konftel 300Wx wireless conference phone allows you to hold meetings wherever is convenient for you – without worrying about network and power outlets. The wireless DECT technology is both reliable and secure. Choose a base station to suit your company’s telephony environment, SIP or analog, or connect to an installed DECT system. The rechargeable battery ensures more than 60 hours of call time, so you can talk for a full working week without recharging! A USB port makes the Konftel 300Wx ready for all the apps and services we use to communicate and collaborate via computers. Calls can be combined via USB and line connection. OmniSound® delivers superb sound quality. Other smart functions include recording onto an SD memory card plus a conference guide. With the optional Konftel Unite adapter you also get support for the Konftel Unite mobile app for One Touch Conferencing. Add expansion microphones for large meetings. Free software updates.

• Konftel Ego

  The Konftel Ego is a personal speaker phone. It’s compact and portable and fits easily inside your briefcase, wherever you’re going, but still with crystal-clear sound thanks to Konftels unique OmniSound® audio technology. The Konftel Ego works seamlessly with Skype for Business, Cisco Jabber, Avaya Communicator and other conferencing tools. It connects easily via a USB or Bluetooth, and the built-in battery gives you the option of completely cordless use. Moreover, the Konftel Ego has support for ultra-fast Bluetooth pairing through NFC and HD quality calls. With Bluetooth A2DP you can play your favourite music with superior audio performance when your meeting has finished.

• Konftel 300IP

  Konftel 300IP is a SIP-based conference phone with superior HD audio thanks to OmniSound®. Konftel 300IP, which supports Power over Ethernet, is equipped with several smart features to simplify large and small conference calls. Built-in bridge for five-way calls, conference guide that stores groups to automatically call meeting participants. Record meetings to an SD memory card. Settings and contacts are easily managed via a web interface. Personal settings can be stored in your own profile. Add additional microphones to meetings with more than 12 people and a wireless headset or connect to the PA system for very large meetings. Konftel 300IP can be configured via a web interface, supports auto-provisioning and Konftel Zero Touch Installation.

• Konftel 55Wx

  Konftel 55Wx is a flexible conference unit with a touchscreen and impressive, crystal clear sound thanks to Konftel’s OmniSound® audio technology. Konftel 55Wx connects easily to a computer, desk phone and mobile phone. Wireless connection to other Bluetooth® units. It is excellent for Skype for Business, Cisco Jabber and web meeting services. Easily switch between and combine connections via the touchscreen. Its compact size is suitable for both the desk and meeting room. Record to a memory card. Headset input. USB cable, power supply and battery included. Add additional microphones for meetings of over 12 people.

Nectar provides the most comprehensive real-time multi-vendor UC network monitoring, diagnostics and performance management solution. Nectar improves visibility and service delivery across integrated voice, video, collaboration and data application solutions. Nectar has a vast history of providing real-time advanced software solutions to proactively monitor and manage on-premise, hybrid and cloud UC network environments including Skype for Business, Cisco and Avaya.

Address
366 North Broadway, #201
Jericho, New York 11753
United States of America

Website
nectarcorp.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Unified Communications Management Platform

  UC Network Monitoring, Performance Management and Diagnostics Software

• Evolution

  Automated QoS Management Solution

• Nectar for SIP

  SBC/SIP Session Management Solution

Nureva solutions enable collaborative spaces that empower teams to come together effectively and creatively to achieve extraordinary results. At Enterprise Connect 2018, Nureva will demonstrate the next generation of its Nureva™ Span™’ visual collaboration system and new functionality in Span software. They will also reveal the new Dual HDL300 audio conferencing system for larger spaces, along with other powerful solution enhancements.

Address
401 9 Ave SW
Calgary, Alberta T2P3C5
Canada

Website
www.nureva.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Team Collaboration/Chat Apps
• Video: Cloud-based Services

Products

• Span software and the Nureva Wall

  Nureva visual collaboration solutions support dynamic physical and virtual team spaces with cloud-based canvases that can be accessed as easily from walls as from any device. Span software uses digital sticky notes, groups, templates and much more to accelerate essential collaborative processes and enable remote team members to participate fully, no matter where they are. The Nureva Wall combines an ultra-short-throw projector with a projected capacitive touch surface to create an interactive working wall that helps everyone visualize ideas. Together, they give teams the flexible tools needed to work better together.

• HDL300 and Dual HDL300 audio conferencing systems

  While conventional meeting room microphone systems leave zones where people can’t be heard, the HDL300 system uses patent pending Microphone Mist technology to fill a space with up to 8,192 virtual microphones to provide full-room pickup in small to medium-sized rooms (up to 30' X 30'). Now remote participants can hear every conversation. You install the HDL300 on the wall with two screws in 30 minutes or less and calibration and updates are automatic. The new Dual HDL300 system employs up to 16,384 virtual microphones to provide total coverage for large meeting rooms (up to 30' X 50'), where the challenge of achieving cost effective audio performance can be so great.

NVT PHYBRIDGE is the leader in long reach PoE (Power over Ethernet), making IP connections in far places simple. Our CHARIoT series of long reach switches help our customers migrate to an IP-based network, transforming the existing or new infrastructure into an IP path with power. We are a North American based technology company with global reach dedicated to practical innovations. We bring technologically advanced solutions that are practical for end-users.

Address
3457 Superior Court
Unit 3
Oakville, Ontario L6L 0C4
Canada

Website
www.nvtphybridge.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Security
• Unified Communications

Products

• NVT Phybridge PoLRE 24-Port/48-Port Managed Switch

  The award-winning, plug and play NVT Phybridge Power over Long Reach Ethernet 24-Port/48-Port (PoLRE24/PoLRE48) Managed Switch is designed from the ground-up to meet the “five nines” highest-availability of service required in telephony. It leverages the existing voice infrastructure to deliver Ethernet and PoE over UTP with extended reach capabilities to support IP devices up to 1,200ft (365m) – that’s 4Xs the distance of typical switches. The PoLRE24/PoLRE48 point-to-point topology provides dedicated physical bandwidth for voice ensuring QoS and voice continuity with no data LAN dependencies. This eliminates the complexities of managing constantly changing voice, video, and data traffic that share a single path.

• NVT Phybridge PoLRE LPC 8-Port Unmanaged Switch

  The plug and play NVT Phybridge Power over Long Reach Ethernet 8-Port Unmanaged Switch (PoLRE LPC) is designed from the ground-up to meet the “five nines” highest-availability of service required to support voice and video technologies. As with all PoLRE Switches, the PoLRE LPC model leverages the existing voice infrastructure to deliver Ethernet and PoE over UTP with extended reach capabilities to support IP devices up to 1,200ft (365m) – 4Xs the distance of typical switches. The PoLRE LPC point-to-point topology provides dedicated physical bandwidth for voice, ensuring QoS and voice continuity with no data LAN dependencies, thus eliminating the complexities of managing constantly changing voice, video, and data traffic that share a single path.

• NVT Phybridge FLEX 24-Port Managed Switch

  The award-winning NVT Phybridge FLEX24 Managed Switch is a versatile, secure, high-powered, enterprise-class, long reach managed PoE solution that delivers fast Ethernet (100Mbps full duplex, symmetrical) and up to PoE++ (50W per port) over 4-pair UTP for up to 2,000ft (610m) – that’s 6Xs the distance of typical switches. The FLEX24 point-to-point topology extends PoE connectivity and dedicated, physical bandwidth to support any IEEE-compliant device, including IP-enabled phones, cameras, access control, speakers, and even facilities lighting. This topology ensures QoS and support continuity with no data LAN dependencies, eliminating the complexities of managing constantly changing voice, video, and data traffic that share a single path.

• NVT Phybridge FLEX-Link Adapter

  with FLEX24 and FLEX8 switches, FLEX-Link delivers fast Ethernet (100Mbps, symmetrical, full duplex) and PoE++ (up to 50W) over 4-pair UTP, PoE+ over 2-pair UTP (up to 30W), with reach of up to 2,000ft (610m) – that’s 6Xs the distance of typical switch solutions. FLEX-Link is designed specifically to enable easy deployment over UTP for reaches beyond the limits of standard Ethernet, helping to eliminate the costs and disruption associated with multiple IDF closet requirements. To account for cable losses, and increase PoE delivery, the FLEX-Link adapter has the option of using a local external power supply.

• NVT Phybridge CLEER 24-Port Managed Switch

  The award-winning NVT Phybridge Coax Leveraged Ethernet Extended Reach 24-Port (CLEER 24) Managed Switch is the world’s first Ethernet over Coax managed solution to deliver powerful, enterprise-grade fast Ethernet and PoE+ over Coax with extended reach to 2,000ft (610m) – that’s 6Xs the distance of typical switches. The CLEER24 enables a robust separate LAN in line with security industry best practices. It quickly and easily transforms Coax/UTP infrastructures into IP paths with substantial power and extended reach to support bandwidth-demanding security, IPTV, and other video and surveillance devices and applications with the highest QoS.

Panasonic delivers game-changing technology solutions that deliver a customized experience to drive better outcomes--for our customers and our customers' customers. Panasonic engineers reliable products and solutions that create, capture and deliver data of all types, where, when and how it is needed. The complete suite of solutions for government and commercial enterprises of all sizes addresses unified business communications, mobile computing, security/surveillance, point-of-sale, office productivity, visual communications and video production.

Address
2 Riverfront Plaza
Newark, New Jersey 07102
United States of America

Website
business.panasonic.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Voicemail/Unified Messaging

Products

• KX-NSX2000 IP-Based Business Communication Server

  Panasonic’s KX-NSX2000 is a next-generation, IP-based business communications server designed to support growing enterprises in need of a flexible solution. The platform offers advanced IP networking and vast scalability, managing up to 2,000 devices across 32 networked sites. Additional features include a built-in call center, unified messaging, video communications and centralized management.

• UC Pro

  Panasonic’s UC Pro is a communications application allowing users to seamlessly connect to anyone, anywhere, across multiple devices – whether in the office or working on-the-go. The UC Pro interface is easy to use, fully customizable and includes popular features such as text chat, video conferencing and contact access.

• KX-TGP600 SIP Cordless Phone System

  Panasonic's expandable KX-TGP600 SIP cordless phone system is the ideal communication solution for SMBs. It requires only one Internet connection and an electrical outlet wherever you want to place a phone. The TGP600 supports up to eight Panasonic cordless and desktop DECT phones and eight simultaneous calls. Mix and match from a variety of phones from standard to rugged cordless.

• KX-TCAX85 series DECT Cordless Phones

  The KX-TCA85 series, our most advanced DECT handsets, complements the Panasonic multi-cell DECT system by providing clear communication with features like noise reduction and automatic receiver volume adjustment. The handsets automatically adjust the receiver volume to an easy-to-hear level when noise is detected moving from a quiet place to a noisy one.

• CyTrack Customer Experience Solutions

  CyTrack is a suite of contact center solutions designed to provide customers with powerful insight, reports around system performance, service levels and staff efficiency, and communication integrations for SMS, chat and voice tools.

Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with outstanding digital experience, business optimization, and industry solutions.

Named Microsoft’s 2017 Messaging Partner of the Year, Perficient is committed to delivering best-of-breed unified communications services. Perficient’s suite of contact center solutions – including Clarity Connect, a native Skype for Business solution with Salesforce integrations – provide richer, more intuitive experiences that improve business collaboration and customer success.

Address
555 Maryville University Dr., Ste. 600
St. Louis, Missouri 63141
United States of America

Website
www.perficient.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Unified Communications

Products

• Clarity Connect

  Clarity Connect is a native Skype for Business contact center solution. That means no additional software clients need to be installed – agents and supervisors can simply open a web browser to get started. Clarity Connect is cloud-managed, so you can deploy a contact center for Office 365, or for a cloud-hosted or on-premises installation of Skype for Business.

Pexip enables enterprises to provide video communications to everyone. Its software allows seamless collaboration across technologies such as video conferencing, Skype for Business, and WebRTC. Certified as a video interoperability gateway for Skype for Business, the two companies will enable similar functionality for Microsoft Teams. The enterprise application can be run in the cloud or on-premises and was named Global Video Conferencing Technology Innovation Award winner by Frost & Sullivan.

Address
Fornebuveien 42
New York, New York 10001
United States of America

Website
www.pexip.com

Social Networks

Products/Services Offered

• Unified Communications

Products

• Pexip Infinity

  Pexip Infinity is a cloud enterprise application that enables visual communication between incompatible video and audio technologies such as enterprise video conferencing systems, Microsoft Teams and Skype for Business, web-browsers, and mobile devices. It is designed to run in clouds such as Microsoft Azure, AWS, and Google Cloud, or in a private data center. Pexip Infinity is used by enterprises worldwide, and powers many leading VaaS solutions.

• Pexip Infinity Fusion

  Pexip Infinity Fusion is Pexip's Microsoft-certified video interoperability gateway for Skype for Business Server. It provides video and content sharing capabilities so that companies can enable video conferencing users to take part in Skype meetings as full Skype participants. Pexip Infinity Fusion will have the same capabilities for Microsoft Teams in 2018.

PGi is the world's largest dedicated provider of collaboration software and services. For more than 25 years, our broad portfolio of products has served the end-to-end collaboration needs of enterprises. Accessible anywhere,anytime and on any device, PGi's award winning collaborations solutions drive productivity and teamwork for approximately 50,000 customers around the world.

Address
2300 Lakeview Parkway, Suite 300
Suite 300
Alpharetta, Georgia 30009
United States of America

Website
www.pgi.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• GlobalMeet

  GlobalMeet® enables businesses to experience better engagement and communication — from anywhere, using any device. Utilize enterprise-grade audio, video and web conferencing on our powerful, intuitive platform.

• iMeetLive

  iMeetLive® makes hosting events easy and can be used for webcasting, webinars or any other large online event when you need an intuitive, professional-quality webcasting tool.

• GlobalMeet for Skype for Business

  PGi GlobalMeet® seamlessly integrates with Skype for Business and enhances meetings by providing reliable voice communication and more convenient connection options. PGi’s global network of data centers enables delivery of the highest quality audio for up to 300 participants in-app or with standalone audio. Connect with internal and external participants using VoIP, dial-in, dial-out and toll-free options, and send branded meeting invitations via Outlook with CustomInvite.

Plivo is a Cloud API Platform and a Global Carrier Services Provider for Voice Calls and SMS. Our mission is to simplify global telecom and enable access to quality cloud communications. With 140+ team members, 100+ in-country carriers and 3 Global offices, we power 70,000+ global clients with the most reliable SMS & Voice APIs in the world.

Address
201 Mission Street, Suite 230
San Francisco, California 94105
United States of America

Website
www.plivo.com

Social Networks

As the leading independent interactive voice response (IVR) provider, Plum Voice equips companies with everything they need to create and manage superior automated communications, giving businesses more control over their customer-facing communications. By moving IVR outside the call center and providing tools to develop, measure and improve voice applications organizations can create great caller experiences, improve contact center ROI and lower overall customer service costs.

Address
131 Varick Street, 9th floor
New York, New York 10013
United States of America

Website
www.plumvoice.com

Social Networks

Pypestream brings the on-demand economy to large enterprises, everywhere. We use the complementary work of AI backed software robots and human agents to enable secure conversations and data transactions between businesses and the people they serve.

Address
122 West 26th Street, 2nd Floor
New York, New York 10001
United States of America

Website
www.pypestream.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Pypestream

  Pypestream uses AI and analytics to digitally transform and automate enterprises customer experience resulting in cost reduction, improved customer satisfaction and loyalty and accelerated customer acquisition.

• Pypestream

  Enterprises using Pypestream can now digitally transform and automate their customer experience resulting in cost reduction, improved customer satisfaction and loyalty and accelerated customer acquisition

• Pypestream

  Pypestream is a cloud based messaging communication platform, helping enterprises digitally transform and automate their customer experience

• Pypestream

  Enterprises using Pypestream can now digitally transform and automate their customer experience using messaging, AI and Chatbots resulting in cost reduction, improved customer satisfaction and loyalty and accelerated customer acquisition

• Pypestream

  Enterprises using Pypestream can now digitally transform and automate their customer experience resulting in cost reduction, improved customer satisfaction and loyalty and accelerated customer acquisition

QSC ‘50 and Forward’ celebrates a company founded over five decades ago, now a globally recognized leader in the design, engineering and manufacturing of high-performance audio, video and control (AV&C) products including the Q-SYS™ Platform, power amplifiers, loudspeakers and digital mixers. Uniquely leveraging a broad range of technologies QSC products deliver reliable, scalable and flexible solutions for installed, corporate, portable, production and cinema customers worldwide.

Address
1675 Macarthur Blvd
Costa Mesa, California 92626-1440
United States of America

Website
www.qsc.com

Social Networks

Red Box Recorders is a leading provider of communication recording solutions to store, retrieve, transcribe and analyse voice, IM, video and data for policy and legal compliance, fact verification, business investigation and quality monitoring. With over 28 year experience, the company is trusted by leading organizations across financial, contact centre, government and public safety industries, including the world's top six banks and 85% of Global interdealer brokers.

Address
450 Lexington Avenue
New York, New York 10017
United States of America

Website
www.redboxrecorders.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• Quantify Search & Replay

  Quantify Search & Replay is at the heart of the Red Box software solution. With powerful metadata-based search (including customized metadata), combined with intuitive and customizable results visualization (including Timeline view), you can easily find what you need. And you’re not restricted to pure metadata search. You can extend your search capabilities even further and search for spoken words and phrases with Audio Search.

• Transcription

  Transcription enables you to extend the analysis of spoken voice with accurate and timely transcripts that can complement audio capture and retrieval. Using deep and recurrent neural network algorithms, Red Box pushes the boundaries of what was previously thought possible for quality in speech recognition.As a tightly integrated component of our core recording engine, audio can be captured and transcribed from over 50 platforms including traditional phone systems, Unified Communication applications, Trading Turrets, Cells, Mobile, and Radio, ensuring you get the fullest picture, every time.

• API

  Red Box offers a comprehensive API architecture giving you complete access to control your Red Box Recorders and integrate seamlessly with your existing and future business systems. Transition data from your legacy recorders with our Ingestion API Control, Provision and Administer channels and users within your recorder. Integrate with your CRM for PCI Suppression Receive notications about system activities such as a channel name change. Search and Access calls and metadata from your preferred application. Use the Export API to push Call metadata, audio and transcriptions into your CRM or Archive. Access system health and availability from your chosen IT management platform Our RESTful Web and .Net API options provide simple and straightforward ways to connect with your recorders.

• Quantify Insight

  In general, your Red Box recording system requires very little attention — however, Quantify Insight has been designed to help you monitor your recording system, and associated telephony and IT infrastructure. Quantify Insight provides you with all the details you need, or a quick overview, thanks to our aggregated dashboard, detailed system visualizations, and individual monitors. These tools combine to help you visualize your system performance and trends. And for the ultimate light-touch approach, Quantify Insight also provides automated email alerts and reports.

• Quantify Quality Management

  Best practice in call quality monitoring and performance assessment suggests an automated, targeted approach. Quantify Quality Management (QM) from Red Box Recorders incorporates workflow designed to align with this methodology across your business. Automatically select high value calls, schedule and assign them to the right supervisor for evaluation, using custom evaluation forms and criteria to capture the right data and insight for your organization.

Address
The Landmark @ One Market, Suite 300
San Francisco, California 94105
United States of America

Website
www.salesforce.com

Voice/UC policy enforcement and intelligence to prevent TDoS, contact center financial/ID fraud, toll theft, harassing/malicious calls, voice spam, and phone-based social engineering attacks.

Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas 78232
United States of America

Website
www.securelogix.com

Social Networks

At Sennheiser, everything we do is about improving effective communication. Communication is vital to your company's success: it increases sales, solves problems faster, and boosts performance and productivity. Sennheiser headsets and conferencing systems are designed to create the most natural, comfortable listening experience possible for everyone involved in the conversation.

Address
1 Enterprise Drive
Old Lyme, Connecticut 06371
United States of America

Website
en-us.sennheiser.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Unified Communications

Sharpen Technologies Inc. is committed to creating a better agent experience by developing software and relationships to solve communication problems. Its cloud-native contact center platform enables customer experience teams to establish a better relationship with their customers. The company’s global platform eliminates costly on-premise hardware, increases agent efficiency, and makes customers happier through friction-less interactions.

Address
211 N. Pennsylvania Street, 4th Floor
Indianapolis, Pennsylvania 46201
United States of America

Website
sharpencx.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• Sharpen Customer Care

  Sharpen Customer Care, offers contact centers an enhanced omni-channel solution, one that provides users with a seamless, integrated, and channel-agnostic approach to improving the customer experience. Our product solves all the common inefficiencies found in poorly executed multi-channel approaches, drastically improves agent satisfaction, and fluidly provides customers with a more consistent experience. By leveraging the new version, agents can address inquiries from various channels that are integrated as well as move a customer’s conversation from one channel to the next without any disruptions. It also removes the countless frustrations experienced in a siloed customer service approach that inevitably erodes brand loyalty and customer retention. For example, a common issue agents face is trying to visualize an issue while a customer describes it verbally. With Sharpen, agents don’t have to waste time clarifying and confirming a description, or requesting an email with an attached photo from the customer. While still on the phone, they can send a text to the customer, to which the customer can respond with an MMS (video or photo).. They never have to switch systems or windows - every single step occurs right in the Sharpen platform. In addition, if the photo or interaction is need by any agent or supervisor, it’s stored in the customer’s account history. Sharpen’s Customer Care platform wasn’t built to just solve the omni-channel issue. In order to be a better solution, we knew our platform had to be omni-functional. Agents not only have access to all communication channels, but they also have access to relevant customer data, 3rd party CRM systems, and payment processing tools in one interface. The purpose of this design was to give agents everything they need to focus on the customer, not overly complex processes or disparate tools. Sharpen doesn’t just tell contact centers that they need more channels, Sharpen provides a “why” and the “how” they can successfully execute omni-channel customer service. Proven results from our clients show that the platform we’ve built achieves what it was built to do. Our clients report more efficient processes, happier agents, and higher CSAT.

Founded in 1925, Shure Incorporated is widely acknowledged as the world's leading manufacturer of microphones and audio electronics. Building on our unique strengths in acoustics, wireless audio, networking, and signal processing, we strive to provide products that provide a seamless, transparent AV conferencing experience in simple and repeatable room designs.

Address
5800 West Touhy Avenue
Niles, Illinois 60714
United States of America

Website
www.shure.com/americas

Social Networks

Slack Technologies, Inc. is an enterprise software platform that allows teams and businesses of all sizes to communicate effectively. Slack works seamlessly with other software tools within a single integrated environment, providing an accessible archive of an organization’s communications, information and projects.

Address
155 5th Street, 6th Floor
San Francisco, California 94103
United States of America

Website
slack.com

Social Networks

Symbee (booth 2033) Symbee a solution integrator for Amazon Connect and Avaya solutions has 100+ years combined contact center experience with 1000’s of enterprise class contacts centers designed, custom solutions developed, and deployed world-wide. Symbee announces their newest WebRTC client’s in the Contact Center marketplace with Symbee Connect CC and Symbee Fusion for Amazon Connect. Symbee's newest solutions are designed to help transition from premise solutions to cloud on Amazon Connect.

Address
1602 Indian Bay Dr
Vero Beach, Florida 32963
United States of America

Website
symbee.co

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications
• WebRTC

Products

• Symbee Connect Engagement

  Symbee Connect Engagement is Contact Center (CC) Client that enhances the core Amazon Connect solution by focusing on the agent experience thru Realtime Metrics/KPI’s and unifying the customer engagement process when integrated with Symbee Connect Fusion. Symbee Connect Engagement delivers Amazon Artificial Intelligence (AI) features to the CC client expanding internal and external engagement to the next level whether they're working in a headquarters location, in a branch office or a home office.

• Symbee Connect Collaboration

  Symbee Connect Collaboration is a Unified Communication (UC) Client that transforms Amazon Connect solution by providing managers, back office support and administrative teams access to a feature rich UC client. Symbee Connect Collaboration delivers Amazon Artificial Intelligence (AI) features to the UC client expanding internal and external collaboration to the next level whether they're working in a headquarters location, in a branch office or a home office.

• Symbee Connect Fusion

  Symbee Connect Fusion is a core framework that fuses customer engagement metrics allowing for more robust business process integration via Amazon Artificial Intelligence (AI) solutions. Symbee Connect Fusion supports integrations into Salesforce, SAP, ServiceNow, MS Dynamics, Zoho and EPIC.

• Symbee Connect Libraries

  Symbee Connect Libraries are Lambda functions developed to add an enhanced level of enterprise decision routing thru the Amazon Connect Solution. These enhanced features add enterprise decision routing to contact flows, query lookup/flow controls into the contact flows and web services that provide access into Amazon Artificial Intelligence (AI) Solutions.

• Symbee Connect Analytics

  Symbee Connect Analytics is an Analytics Solution that streams data from Amazon Connect CTR, Amazon Connect Agent States and Symbee Connect Engagement feeds into a metrics driven dashboard that can be accessed based on an RBAC model. This Symbee Connect Analytics Dashboard allows you to set and view reporting metrics end to end in the contact flows including the IVR, set, view and monitor KPI’s targets and view Realtime Metrics that can help the Contact Center Drive First Contact Resolution (FCR) for their customers.

Teem's cloud-based platform makes it easy for your employees to meet and book conference rooms, to efficiently manage workspaces and meeting resources, and to measure and analyze your company’s meeting and collaboration behavior. The platform includes eye-catching conference room displays, quick and easy mobile meeting booking, streamlined visitor management, a centralized management dashboard, and integrations with other leading services and systems.

Address
224 S 200 W, #100
Salt Lake City, Utah 84101
United States of America

Website
teem.com

Social Networks

TeleMate’s Predictive UC Analytics delivers a true single pane of glass view into unified communications and collaboration deployments so organizations can confidently align these technologies with business objectives. Predictive UC Analytics is the first universal solution to ride across the entire unified communications stack including Voice, Video, IM/Presence, Application Sharing, Email, Contact Center, Border Controllers and other data network systems.

Address
5555 Triangle Parkway
Suite 150
NORCROSS, Georgia 30092
United States of America

Website
www.telemate.net

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Desktop
• Voicemail/Unified Messaging

Products

• Predictive UC Analytics

  A universal unified communication and collaboration analytics platforms for both the IT organization and other business stakeholders requiring insight into UC session activity.

• Cumulus Predictive UC Analytics

  A universal cloud service that provides unified communication and collaboration analytics platforms for both the IT organization and other business stakeholders requiring insight into UC session activity.

Telnyx provides wholesale VoIP services. Our goal is to democratize the PSTN, transforming the way you communicate. We enable our customers to "Be Their Own Carrier®" through our Mission Control self-service portal and API, supported by a private network to ensure quality and security. Our SIP trunk offering gives you the flexibility to only pay for what you use. Additional features include origination/termination, instant number provisioning, CNAM and e911 to name a few.

Address
311 W. Superior St.
Chicago, Illinois 60654
United States of America

Website
telnyx.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services

TetraVX is a unified communications provider that specializes in cloud-based solutions. TetraVX understands every component of making a cloud UC solution successful and delivers solutions and services designed to make better quality connections between employees, partners, and customers. By integrating feature-rich, cloud UC solutions with current IT infrastructure and business applications, TetraVX can provide a customized solution for your unique UC vision.

Address
333 W Wacker Drive, Suite 600
Suite 600
Chicago, Illinois 60606
United States of America

Website
www.tetravx.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC

Products

• nVX

  nVX is a cloud-based unified communications solution that provides the flexibility, and mobility to do business from anywhere, at anytime. Easy to implement and easy to manage, nVX provides a seamless migration of your business phone system to the cloud. nVX is a cost effective alternative to aging on-premise solutions due to its ability to leverage pre-existing investments in hardware, licensing and end-user clients where applicable.

• sVX

  sVX is an all-in-one, cloud-based Skype for Business solution for all of your business’s IM, voice, video, and collaboration needs. With full integration into Microsoft Office, it’s easier than ever to share applications and content, increasing productivity and generating a better work environment. No matter what kind of feature you need, or which device you use, sVX is aimed to help people be and do better together.

• cVX

  TetraVX’s cVX offering is a cloud-based Cisco Unified Communications solution built with your business objective in mind. Get market-leading features such as call control, communications gateways, and applications delivered to you in the cloud. Whether you need to control costs, improve productivity, or boost innovation, cVX has everything you need and want in a cloud phone system.

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Address
121 South 8th Street
Minneapolis, Minnesota 55402
United States of America

Website
www.unimax.com

Social Networks

Vbrick believes in the power of video to transform the workplace. Its Rev® enterprise video platform makes it easy and affordable for organizations to use unlimited amounts of intuitive, compelling and persuasive video communications to move smarter and faster. Rev's modern interface mirrors popular consumer websites, making it easy for anyone to make, find and share live or recorded video. Rev's eCDN securely delivers top quality video that's optimized for viewer devices and network conditions.

Address
607 Herndon Parkway
Herndon, Virginia 20170
United States of America

Website
www.vbrick.com

Products/Services Offered

• APIs/Integrated Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Verint® is a global leader in customer engagement solutions that are used in contact center, branch and back-office operations, as well as customer experience and digital marketing functions, to heighten loyalty, enhance customer and employee engagement, improve customer experiences and maximize revenue, while reducing cost and mitigating risk. Learn more at www.verint.com.

Address
175 Broadhollow Road, Suite 100
Melville, New York 11747
United States of America

Website
www.verint.com

Products/Services Offered

• Contact Center Systems/Applications
• Security
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Workforce Optimization

  Verint® Workforce Optimization™ offers organizations a comprehensive way to capture, evaluate, manage, and analyze omnichannel customer interactions.

• Workforce Management

  Simplifies forecasting, scheduling, and adherence monitoring to help reduce costs, improve workforce efficiencies, and drive operational excellence.

• Quality Management

  Captures, replays, and enables large numbers of customer interactions across channels to be evaluated based on business relevance, employee performance, and customer input. By leveraging quality management, you can automate the quality assurance process and bring a focused approach to employee coaching and training.

• Compliance Recording

  Captures, indexes, archives, and retrieves voice and instant message interactions across multiple channels (including mobile channels) for easy search and playback.

• Automation

In collaboration with leading software vendors, ViewSonic has developed a full suite of AV solutions ideal for conference room and collaboration, hospitality and digital signage. Our ViewBoard interactive flat panel designs encourage collaboration and build teamwork in any conference room or classroom, while our office monitors are designed to help you work smarter, faster and more efficiently. With three decades of display experience, ViewSonic delivers the visual solutions you need to accomplish your goals.

Address
10 Pointe Drive, Ste 200
Brea, California 92821
United States of America

Website
www.viewsonic.com

Social Networks

Products/Services Offered

• Unified Communications

VOSS provides multi-vendor UC management and migration technology to automate simplify the challenge of operating increasingly sophisticated communications environments. VOSS-4-UC, ranked by Nemertes as the world #1 UC operational management platform, helps customers to design, deploy, operate, and optimize the most advanced UC environments. VOSS MiGR8-2-UC, a highly sophisticated product that uses a revolutionary methodology, helps organizations rapidly efficiently migrate large volumes of users, devices, and UC services.

Address
Creekview 2301 N Greenville
Suite 270
Richardson, Texas 75082
United States of America

Website
www.voss-solutions.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• VOSS-4-UC

  VOSS-4-UC, which has been ranked by Nemertes as the world #1 UC operational management platform, can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments.

• MiGR8-2-UC

  VOSS MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services.

• VOSS Analytics

  VOSS Analytics allows you to quickly retrieve information about users, devices, services, licenses and transactions, through an easy-to-use web-based portal.

• VOSS Assurance

  VOSS Assurance integrates with VOSS-4-UC and CUCDM to enrich the data needed for monitoring and fault detection leading to faster resolution. Add business context to the technical data available from your UC solution to ensure quality service delivery.

• VOSS Self-Service

  Fully customizable, intuitive and secure web-based portal empowers end users to manage their services, features and devices, in real-time, from any location, on any smart device.

Voxbone makes it unbelievably simple to set up and manage global business communications. We power enterprise contact centers, cloud communications providers, on-demand services, and more. Our voice and SMS capabilities allow businesses to extend their reach into over 9,000 area codes in 60+ countries, with real-time provisioning via API. Voxbone’s happy customers include: Skype, Zoom, 8x8, Dialpad, CaféX, Orange Business Services, foodpanda, tripsta, Deutsche Telekom, Telefónica, InContact and Serenova.

Address
535 Mission St
San Francisco, California 94105
United States of America

Website
www.voxbone.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Voyant provides communication and collaboration services for businesses small to large with services accessible on any device anywhere. Our services include hosted VoIP, conferencing, messaging, faxing and SD-WAN services. For businesses with on-premise platforms, Voyant supplies a robust SIP trunking service with availability in the U.S. and Canada. For channel partners, Voyant delivers a self-service partner portal that allows partners to provision service, configure devices and manage their account.

Address
3905 Annapolis Lane, Suite 195
Plymouth, Minnesota 55447
United States of America

Website
www.voyant.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• SIP Trunking Services
• Unified Communications
• WebRTC

Products

• Hosted VoIP

  Voyant's Hosted VoIP service provides businesses of all sizes with a cloud-based UC solution accessible anywhere on any device. Our service supports both voice and messaging features and is delivered via Voyant's carrier voice and messaging network offering phone numbers and local number porting in over 8,400 on-net rate centers providing true business-class quality.

• Voice Conferencing

  Voyant's Voice Conferencing service provides an inbound Meetme bridge to support business' remote meeting needs. Our service includes local or toll free numbers with support for up to 100 users.

• SIP Trunking

  Voyant's SIP Trunking services provides VoIP and TDM services to your existing PBX or voice infrastructure. Our service is available as a Standard SIP Trunk with basic inbound/outbound calling, an Enhanced Trunk including e911, directory listing and CNAM, or as an Intelligent SIP Trunk with a suite of robust à la carte features.

• SD-WAN Virtualization Network

  Voyant’s Software-Defined WAN (SD-WAN) provides superior network resiliency to improve performance and productivity while reducing your communications costs. Our service supports a native combination of rapid convergence plus bandwidth aggregation outperforms traditional network failover and performance characteristics.

• Contact Center

  Voyant's Contact Center service provides a robust set of routing and call management features to support a formal call center environment. Our service supports capabilities such as inbound IVR to one or many centers, hosted ACD, outbound calling and silent monitoring of agents.

Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, WFM, social media platforms and other sources, vastly improving visibility into the customer journey. This omni-channel insight helps businesses understand and manage their customer and agent experiences.

Address
10700 Sikes Place
Suite 240
Charlotte, North Carolina 28277
United States of America

Website
www.aceyus.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

Products

• Aceyus Vault

  The Aceyus Vault provides the critical central data repository for contact center operations. The Vault consolidates information from complex, disparate contact center systems including ACDs, IVRs, CRM, Call Recording, WFM, Quality Management, Omni-Channel, Social Media, and even homegrown databases or BI solutions. The Vault integrates and normalizes all data, enabling the creation of effective reports and dashboards for both technology and business staff. The result is a more efficient and optimized contact center operation.

• Aceyus Historical Reporting

  Aceyus provides a simple, intuitive interface for historical reporting and browsing call detail data. Users with little to no technical expertise can quickly and easily run reports from the standard report inventory or access saved private and public reports. Aceyus Reporting features an integrated Report Builder for modifying existing reports (adding/removing/renaming columns or groupings) or creating new ones. New users will find the intuitive interface easy to use, and advanced users will appreciate the support for advanced data joins and SQL stored procedures. Any of the standard reports can be copied and personalized for individual users or customized to suit the needs of the enterprise. Users can also use one of the standard call-by-call reports or the built-in query tools to search Route and Termination call detail records for specific criteria. Out-of-the-box “Cradle-to-Grave” reporting provides a sequenced history for every segment of the call, with the ability to integrate call recording links, detailed CVP interactions, CRM or After Call Survey data with call data. This report also includes the Service, Skill, Agent and Call Type that handled the call, as well as a total duration and call variable details.

• Aceyus Dashboards

  A web-based monitoring tool designed to display data from contact center platforms and systems enables users to quickly and easily create and view fully customized, real-time dashboards. Users can select from a wide variety of real-time data elements, creating a unique display that best suits their individual needs.

• Aceyus Connections

  Aceyus Connections is a customer engagement module that helps businesses understand and manage their customer journeys. It provides the framework necessary to link data from omnichannel sources with customer data from CRM, ticketing systems and other databases. Aligning these data sources enables mapping of interactions from any channel to the appropriate customer profile information. Connections facilitates data-rich, real-time, cross-channel interactions as well as customer journey applications that leverage historical perspectives and analytics.

• Aceyus Director

  Aceyus Director extends the capabilities of contact routing and interactive treatment platforms to business users. Users can modify routing rules at a moment’s notice without requiring access to an ACD or IVR call processing platform. Director comes pre-packaged with commonly-used contact routing management tools. These tools include a 7-day Hours of Operation manager and a Percent Allocation application that allows users to direct contact volume to alternate destinations. In addition, Director also offers system managers the ability to create custom tools for managing user variables that are referenced in contact processing logic.

Originating from Denmark, Addasound is a global leading provider of voice solutions and unified communication devices. Addasound is devoted to delivering superior voice solutions and comprehensive aftercare services. Our wide range of products caters to professional contact centers and offices, with a focus on speech recognition and unified communications. Addasound always seeks to provide the customer with the best experience of voice communication and guarantees the highest standard of reliability and quality.

Address
4625 Manor Way
Flower Mound, Texas 75028
United States of America

Website
www.addasound.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• Crystal 2871/2872 Headsets

  Advanced Noise Cancelling Headsets - Single and Dual Ear - Best in Class

• Crystal 2831/2832 Headsets

  Advanced Noise Cancelling Headsets - Single and Dual Ear - Durable for Extremely Call Centers/Office

• Crystal 2731/2732 Headsets

  Noise Cancelling Headsets - Single and Dual Ear - Durable for Cost Effective Savings for Call Center/Office

• SR2831/SR2832

  Advanced Noise Cancelling Stereo USB Headsets - Single and Dual Ear for Unified Communications and Speech Recognition

• SR2731/SR2832

  Noise Cancelling Stereo USB Headsets - Single and Dual Ear for Unified Communications and Speech Recognition for Cost Effective Savings

Advanced Network Devices (AND) designs and sells sophisticated multi-media products for mass notification, paging, bell scheduling, etc. AND has a rich engineering pool and world class video and audio technology. AND’s IP Speaker and IP Clock technology is widely deployed in a wide variety of markets including education, healthcare, defense, commercial and retail.

Address
3820 Ventura Drive
Arlington Heights, Illinois 60004
United States of America

Website
www.anetd.com

Social Networks

Algo offers SIP compliant endpoints for IP voice paging, visual and audible alerting, notification, and entrance security. With 50 years of telecom expertise and strategic partnerships involving some of the largest communication companies in the world, Algo is a trusted supplier to organizations looking for dependability, proven compatibility, ease of deployment, and best possible user experience.

Address
4500 Beedie Street
Burnaby, British Columbia V5J 5L2
Canada

Website
www.algosolutions.com

Social Networks

Altocloud delivers intelligent communications through customer journey analytics. Altocloud was founded in 2013 by Dan Arra, Joe Smyth and Barry O'Sullivan. The company is led by CEO Barry O'Sullivan, formerly a senior executive at Cisco where he led the multi-billion dollar Unified Communications business, including VoIP, Contact Center and WebEx.

Address
800 W. El Camino Real, Suite 420
Mountain View, California 94040
United States of America

Website
www.altocloud.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Altocloud

  Customer Journey Analytics For Real-Time Engagement. Using AI to make your Contact Center agents smarter, customers happier and drive better business outcomes.

AppNeta is the leader in proactive network and application monitoring solutions for the distributed, cloud-connected enterprise. AppNeta’s patented technology monitors the performance of any cloud or SaaS application in a super-lightweight way. AppNeta monitors every network hop along any network, whether you own or control it or not. IT Ops teams get back the visibility they lost when workloads moved out of the data center, and see exactly what users are experiencing.

Address
285 Summer Street, 4th Floor
Boston, Massachusetts 02210
United States of America

Website
www.appneta.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

Products

• AppNeta Performance Manager

  AppNeta Performance Manager uses its patented technology to power continuous, lightweight monitoring into every network and app an IT team needs to see. The end result: finding and solving network and user experience issues better and faster. Our product features three key capabilities, all of which combine to give you a comprehensive view of performance. - Experience With AppNeta’s advanced synthetic transaction monitoring, IT operations teams can monitor the end-user experience of every SaaS or web application like it’s in-house. Identify whether performance issues are in your infrastructure, the internet or with your app. - Delivery AppNeta sends packets every minute with our TruPath™ technology to provide continuous hop-by-hop visibility along the network path between your apps and your users. You’ll get back the visibility that used to come from device-centric monitoring. - Usage AppNeta’s patented technology performs Deep Packet Inspection to investigate how end users are experiencing their applications with metrics like TCP retransmit rates. IT operations groups can see all the apps in use in their organization by deploying AppNeta physical or virtual Monitoring Points. It’s a lot better than traditional tools like NetFlow.

AtlasIED provides next generation IP solutions that elevate existing or new IP/VoIP infrastructure to effectively deliver improved communications as well as promote safe work environments. AtlasIED has been solving commercial communications problems since 1934 and was the first company to offer IP enabled loudspeakers. Our current product line addresses the needs of a variety of facility types and allows the bridging of the digital and analog communications worlds.

Address
4545 E Baseline Road
Phoenix, Arizona 85042
United States of America

Website
www.atlassound.com

Social Networks

Products/Services Offered

• Unified Communications

AVI Systems, Inc. is one of the nation's largest audiovisual (AV) solutions providers, and the only one that's 100% employee-owned. We employ the most highly credentialed professionals in the AV field, who help us deliver unparalleled support to our clients in health care, finance, education, government and beyond.

Address
9675 W. 76th St.
Suite 130
Eden Prairie, Minnesota 55344
United States of America

Website
www.avisystems.com

Social Networks

Products/Services Offered

• AI/Analytics
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Mobile
• Video: Room Systems

AVI-SPL is the world's most trusted provider of communication and collaboration technology and services for organizations of all types. We work with architects, consultants, and contractors in order to fulfill the end user's vision. Our specialties include video collaboration, digital media, advanced visualization, and AV systems. We also support your environment with including virtual meeting rooms, remote and onsite monitoring of AV and video collaboration resources and scheduling and management of video conferences.

Address
6301 Benjamin Road, Suite 101
Tampa, Florida 33634
United States of America

Website
www.avispl.com

Social Networks

Biamp Systems is a leading provider of innovative, networked media systems that power the world’s most sophisticated audio/video installations. Recognized worldwide for delivering the highest quality products, we back everything we do with an unwavering commitment to exceptional products, customer service, as well as education and training. This is seen in products like Devio®, the collaboration tool for the modern workplace. Stop by and see how you can get full audio conferencing for smaller spaces

Address
9300 SW Gemini Drive
Beaverton, Oregon 97008
United States of America

Website
www.biamp.com

Social Networks

BlueJeans is the world’s leading provider of interoperable video conferencing, bringing video to you wherever you are. Thousands of global companies use BlueJeans every day for meetings, events, and on social networks across any location or device including mobile, desktop, and room systems. BlueJeans replaces traditional web conferencing technologies for a modern workforce, delivering face-to-face video meetings for organizations who want to bring their employees, leaders, and partners closer together.

Address
516 Clyde Ave
Mountain View, California 94043
United States of America

Website
bluejeans.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• BlueJeans Meetings

  BlueJeans Meetings enable easy to use, enterprise-grade video calls - all in high definition Dolby audio. Connect instantly with colleagues and customers from virtually any mobile device, laptop or conference room system.

• BlueJeans Events

  BlueJeans Events provides a simple, reliable, and collaborative experience for both organizers and attendees, enabling a whole new class of interactive events including town hall meetings, all hands events, and webinars.

• BlueJeans Rooms

  BlueJeans Rooms transform any space into a simple, one-touch video conference room that’s easy to deploy, manage and use. Enhance productivity with video-ready rooms designed for modern business collaboration.

The world’s most innovative and respected brands confidently rely on Brightcove to solve their most demanding video communications challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove has a deep heritage of enabling customers to drive compelling business results. To learn more, visit www.brightcove.com.

Address
290 Congress Street
4th Floor
Boston, Massachusetts 02110
United States of America

Website
www.brightcove.com

Social Networks

Products/Services Offered

• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Call Journey is a high-powered conversation analytics solution that converts contact centre conversations into actionable data. Our solution allows businesses to access call intelligence efficiently, and discover information that directly affects sales performance, customer experience, employee engagement and business growth. With Call Journey, your business can now harness powerful insights from conversations, allowing you to automate NPS measurement, analyse Customer Experience, track Employee Engagement, improve sales efficiency and streamline private data protection.

Address
4-6 Straits Avenue
Granville, New South Wales 2142
Australia

Website
www.calljourney.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Call Journey EVS

  Call Journey EVS is an AI-powered speech processing engine capable of transcribing large batches of audio into text and analysing it. Resulting data file contains information about the speaker's sentiment, emotion, as well as events such as silence, over-talk or use of profanities. Call Journey EVS is extremely helpful in quick and efficient deployment of Contact Center analytics and Digital Transformation programs.

Address
951 Yamato Road, Suite 204
Boca Raton, Florida 33431
United States of America

Website
www.callcabinet.com

CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.

Address
200 West Street
4th Floor
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallMiner Eureka

  Eureka is the leading solution to improve contact center and enterprise performance through speech analytics. It immediately reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more.

• CallMiner MyEureka

  MyEureka is an application that’s included with Eureka and Eureka Essentials that automates the contact center agent performance management process by providing direct performance feedback to contact center managers, supervisors, and agents.

• CallMiner EurekaLive

  CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics. Designed to provide real-time actionable information to supervisors, quality analysts, and agents, EurekaLive is customizable to address a wide spectrum of business needs.

• CallMiner EurekaXchange

  Eureka Xchange is an app exchange exclusively for Eureka 10 speech analytics users. Eureka Xchange complements CallMiner’s existing libraries of solution packs, by providing additional automated categories and tags, in order to gain even more key business insights. These categories include, call openings and closings, payment terms, website issues and more

• CallMiner Eureka Starter Edition

  CallMiner Eureka Starter Edition makes speech analytics accessible by offering full speech transcription of every customer conversation together with rich search and discovery tools, all as an affordable monthly subscription. Coupled with turn-key integrations for popular cloud-hosted call recording systems, Eureka Starter is the ideal way to begin your journey to full customer engagement analytics.

CALLSTATS I/O Oy is a Software as a Service company based out of Helsinki. It provides products that measure and manage the performance of real-time media communication. The Callstats.io product helps software developers set up, build, and scale communication applications quickly. The Callstats.io product integrates with various third party SDKs and PaaS solutions which make it easier to build and deploy WebRTC applications.

Address
Annankatu 31-33 C 42
Helsinki, 00100
Finland

Website
www.callstats.io

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• WebRTC

Products

• Callstats.io

  The callstats.io product helps software developers set up, build, and scale communication applications quickly. Callstats.io integrates with various third party SDKs and PaaS solutions, which make it easier to build and deploy WebRTC applications.

• WebRTC Network Test

  The WebRTC Network Test checks the quality of an internet connection. It specifically tests that the connection can handle attending a WebRTC call.

CallTrackingMetrics’s award-winning call tracking and automation platform provides businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving calls to advanced call management, we arm businesses with the tools to transform communication into powerful intelligence. Integrations with systems like Google, Salesforce, Zendesk, and Shopify ensure that calls are seamlessly integrated into existing sales and marketing processes.

Address
877 Baltimore Annapolis Blvd, Suite 207
Severna Park, Maryland 21146
United States of America

Website
www.calltrackingmetrics.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Voicemail/Unified Messaging

Products

• CallTrackingMetrics

  Unified communication platform that offers call tracking, call management, text messaging, and click-to-call forms in a single web-based platform.

The combination of Level 3 and CenturyLink makes a powerful statement toward enabling enterprise success. The new CenturyLink provides broadband, voice, video, advanced data and managed network services over a robust international transport and newly expanded U. S. fiber networks. Traversing the full network is a comprehensive portfolio of network and data systems management, big data analytics, managed security services, hosting, cloud and IT consulting services.

Address
100 CenturyLink Drive
Monroe, Louisiana 71203
United States of America

Website
www.centurylink.com

Products/Services Offered

• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP Trunking Services
• Unified Communications

Address
242 Rangeline Road
Longwood, Florida 32750
United States of America

Website
www.csilongwood.com

Conduit Global is a fully integrated BPO with a cloud-based communication infrastructure and over 20 years of experience providing multi-channel contact center, back office and managed services. We serve enterprise customers in telecommunications, healthcare, financial services, utilities and public sectors. With hubs in eight countries on four continents, Conduit Global has provided optimized live customer contact for more than 100 million consumers and handles over a billion customer contacts in a single year.

Address
655 Madison Avenue
New York, New York 10065
United States of America

Website
www.conduitglobal.com

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• Hosted Contact Center
• Cloud Contact Center
• CCaaS
• BPO Contact Center
• Hosted IVR

ContactRelief is a cloud-based disaster decision engine that aggregates data from NWS, FEMA, NOAA and many other sources to help business better manage contact with their customers during times of disaster. The engine brings a new level of efficiency to your contact operations by providing real-time recommendations to shape your outbound contact away from the disaster region, producing better results, lowering your risk and protection your company's brand.

Address
7723 FM 723 Rd
Richmond, Texas 77406
United States of America

Website
www.contactrelief.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR

Products

• Contact Center Applications

  We provide an innovative customer contact solution when disaster strikes across the country.

• Communications System Management

  Through configurable rules, subscribers can elect what alerts and recommendations they want see.

• Cloud Communication Services

  The Disaster Decision Engine is a cloud-based subscription with no soft-ware to install.

• Integration Services and Consulting

  SFTP delivery and a web API are available. We offer consulting to identify customer contact solutions when disaster strikes, so business can offer their customers the experience they need right when they need it.

Content Guru’s storm® platform delivers Customer Engagement Hub capabilities, combining multi-award-winning, omni-channel cloud contact centre capabilities with deep integration to hundreds of third-party systems. Consumers and colleagues engage with storm clients wherever they are, whenever the time and on whichever devices and channels they get and receive consistent, high-quality service.

Address
Pruneyard Tower I, 1901 South Bascom Avenue
Campbell, California 95008
United States of America

Website
www.contentguru.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• storm® Customer Knowledge System™ (CKS™)

  storm® Customer Knowledge System™ (CKS™) unifies communications with all customer, staff and organizational data into one highly-accessible interface. Inherently designed to work alongside dynamic contact centers, CKS simplifies agent and user experience, working seamlessly with contact center environments and integrating with other systems. CKS delivers a 360° view of both the customer and business with a lightweight Customer Relationship Management (CRM) system, providing contact center focused functionality.

• storm® CONTACT™

  storm® CONTACT™ converges every channel into a single blended queue, delivering each inquiry to the best available agent sequentially. Agents securely access CONTACT from any location on a range of devices, and create the appearance of a unified contact center in one building—even with a distributed workforce. Customers interact on their own devices and receive superior service from a more efficient contact center; they are met by agents with relevant knowledge and skills. Additionally, storm’s integration with back-end information systems automatically feeds relevant information through to the agent interface to ensure consistency across all channels, and enhanced service. Integrated reporting enables you to gain granular insight into all of your operations, and further optimize contact center performance. You can also reduce costs by simply layering CONTACT over legacy equipment, and paying on a per-usage basis—furthermore, the solution acts as a mass-scale cloud buffer, automating any volume of inquiries even when all agents are occupied.

CXtec is a full-service lifecycle management partner focusing on certified pre-owned equipment, asset recovery, and third party maintenance. Its brand of equal2new® certified pre-owned networking and voice equipment is backed by an industry-leading lifetime warranty. Its IT asset disposition services maximize the value of used technology. Its RapidCare® third-party maintenance offering provides an alternative to OEM support. CABLExpress®, a brand of CXtec, manufactures high-performance data center cabling products.

Address
5404 South Bay Road
Syracuse, New York 13212
United States of America

Website
www.cxtec.com

Social Networks

CyberData Corporation designs and manufactures peripheral devices for VoIP phone systems. We build products that facilitate legacy migration to VoIP, IP equivalents to existing analog devices and application specific endpoints that add new functionality. Our VoIP products such as Paging Gateways, IP Speakers and IP authentication devices are cost effective and easy to manage solutions for VoIP phone systems.

Address
3 Justin Court
Monterey, California 93940
United States of America

Website
cyberdata.net

Products/Services Offered

• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

Products

• SIP-enabled h.264 Outdoor Video Intercom w/Keypad

  The CyberData SIP-enabled h.264 Video Outdoor Intercom with Keypad is perfect for secure access settings requiring video and two-way communication. With excellent color and low light capability, the CyberData SIP-enabled h.264 Video intercom can increase the security of any VoIP installation.

• Sip-enabled h.264 Outdoor Video Intercom

  The CyberData SIP-enabled h.264 Video Outdoor Intercom is perfect for secure access settings requiring video and two-way communication. With excellent color and low light capability, the CyberData SIP-enabled h.264 Video intercom can increase the security of any VoIP installation.

• Secure Access Control Keypad

  The CyberData Secure Access Control Keypad uses the existing VoIP network infrastructure to securely unlock and lock gates or doors. PoE-powered and in a secure outdoor-rated case, this VoIP Security Endpoint can store up to 500 access codes. There is a blacklisted code list that when activated, will make a phone call and play a pre-recorded message or can broadcast a multicast message to IP notification endpoints. Good code and blacklisted code lists can be updated on the web interface or autoprovisioned by a remote server.

• Multicast Microphone

  The CyberData Multicast Microphone is a device that allows the user, while pressing the “Page” button, to broadcast a live or buffered announcements directly to VoIP audio endpoints that support Multicast. This PoE-powered product is perfect for immediate live paging in schools, retail stores and manufacturing environments. In an echo sensitive environment, the delayed page support allows the user to record a message while the page button is depressed. Once the page button is released, the page will be sent.

• VoIP Outdoor IP66 Horn

  The new CyberData VoIP Outdoor Horn IP66 Speaker provides an easy method for implementing a loud IP-based overhead paging system for loud areas, warehouses, manufacturing areas, and outdoor areas. Now with up to 9 user-stored messages. The interface is compatible with most SIP-based IP PBX servers that comply with the SIP RFC 3261. For non-SIP environments, the speaker can be configured to listen to multicast address and port number combinations to form paging zones.

CyberLink is a world leader in multimedia software design. Since 1996, CyberLink has transformed how people enjoy and create media on PCs, mobile devices and in the Cloud. In 2017 CyberLink launched U – a unified web communication app for online meetings, presentations and instant messaging. Connect with teams and customers as easily as with social apps. Learn more: u.cyberlink.com

Address
1073 S. Winchester Blvd.
San Jose, California 95128
United States of America

Website
u.cyberlink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• U- Social Media for Business

Established in 1994, D.B. Communications is a women owned business that provides quality telecommunications products at low market pricing. We offer in-house inventory of Avaya, Cisco, Nortel, NEC, Polycom, Siemens, GN Netcom and Plantronics products. We also offer repair and refurbishing services. Our products come with in-house technical support and a minimum one year warranty. D.B. Communications also purchases trade-in, out of service, surplus, and off lease equipment.

Address
32922 Brookside Circle
Livonia, Michigan 48152
United States of America

Website
www.dbcommunicationsinc.com

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Voicemail/Unified Messaging

Address
1275 Market Street
San Francisco, California 94103-1410
United States of America

Website
www.dolby.com

eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints, while enabling the business to optimize those journeys and contact center performance.

Address
1252 Borregas Avenue
Sunnyvale, California 94089
United States of America

Website
www.egain.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• eGain Knowledge+AI

  eGain Knowledge+AI™, the *top-rated knowledge management software, guarantees high-quality customer service by infusing your customer service agents with knowledge, making them as productive and educated as your best agents. It ensures fast, consistent, and accurate answers by providing agents and other users a range of ways to get to information from the common knowledge base.

• eGain Chat

  Why just chat when you can superchat? eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it is the industry’s only chat product to have been proven in both on-demand and on-site deployments for more than a decade.

• eGain Virtual Assistant

  eGain Virtual Assistant is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. It provides the frontline support so your customer service staff can concentrate on more complex tasks.

• eGain Analytics

  eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.

• eGain Mail

  eGain Mail, the leading email management solution, helps companies manage large volumes of customer emails and webforms responsively and effectively. With eGain Mail, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time.

Address
218 Gajeong-ro
Yuseong-gu
Daejeon, 34129
South Korea

Website
www.etri.re.kr

Address
Directi Plex
Old Nagardas Road, Andheri East
Mumbai, 400069
India

Website
flock.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps

GAI-Tronics, a Hubbell Company, has been providing quality communication solutions for today's industrial and commercial markets for 72 years. Our variety of analog and VoIP telephones lead the market in reliability and longevity. Please visit booth 1839 for a demonstration of our new UAP SmartController. Addressing control and communications in light to medium industrial and commercial markets, its multifunctional design will leave you wondering why you have so many different devices in you facility.

Address
400 East Wyomissing Avenue
Mohnton, Pennsylvania 19540
United States of America

Website
www.hubbell.com/gai-tronics/en

Social Networks

Products/Services Offered

• IP PBXs/IP Telephony/Desk Phones
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• Video: Desktop

Products

• UAP SmartController

  Multi-functional product that will solve all your control (PLC/DCS) and internal/external communication needs.

• SP2

  Industrial grade VoIP Intercom product providing 5 semi-private party lines and up to 5 broadcast zones with all-call

Gridspace makes software for extracting structured data and analytics from conversational speech in real-time. The company was formed as a collaboration between SRI, the lab behind Siri, and a team of Stanford engineers. It is backed by Bloomberg, Wells Fargo, Santander, the ex-COO of Facebook, among others. The company's product enables companies to distill massive volumes of live human-to-human speech audio in the cloud and on-prem.

Address
135 Main St. 8th Floor
San Francisco, California 94105
United States of America

Website
www.gridspace.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Sift

  Gridspace Sift is a real-time platform for managing conversational interactions. Scan, understand and improve your business's communications.

Highfive makes meetings awesome with insanely easy video conferencing designed for your meeting rooms.

Address
500 Arguello St
Suite 300
Redwood City, California 94063
United States of America

Website
highfive.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC

Hive Streaming provides software-only solutions for large scale content distribution and network assessment for enterprises, content owners and network operators. Its solution for live and on-demand video distribution is integrated with several leading video management products including Skype Meeting Broadcast and Office 365 Video. Hive Insights is a powerful tool for in-depth event and network analytics and visualization, helping top management, broadcast owners and network administrators to better understand QoS and network impact

Address
Fatbursgatan 1
Stockholm, 11828
Sweden

Website
www.hivestreaming.com

Social Networks

Products/Services Offered

• AI/Analytics
• Unified Communications
• Video: Cloud-based Services
• WebRTC

Products

• Hive Streaming

  Hive Streaming has developed an enterprise-ready, peer-based video distribution service that we believe is the most efficient, cost-effective way to distribute video throughout an enterprise. Hive Streaming is a software-only solution that utilizes existing bandwidth and hardware to stream live and on-demand video throughout enterprises. We integrate with leading video platforms (Brightcove, Office 365 Video, Qumu, MediaPlatform) and conferencing and collaboration systems (Skype Meeting Broadcast, Microsoft Teams, TalkPoint, On24).

• Hive Insights

  Insights provides a comprehensive video event reporting and analytics capabilities. The user interface is modern and powerful allowing for quick high-level analysis and detailed drill-downs. Getting started is fast and simple; copy and paste a single line of JavaScript code.

Impact delivers world-class solutions — on time, on budget and of superior quality. Our innovative solutions deliver easy-to-use, easy-to-understand approaches to solve today’s complex problems for voice network management, contact centers and optimizing business workflows. “Making the complex simple” is not just our company motto. It is at the core of all we do – from product design and development to our world class customer service.

Address
16253 Swingley Ridge Road
Suite 350
Chesterfield, Missouri 63017
United States of America

Website
www.impacttech.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR

Products

• Traffic Analyst

  Voice network management does not have to be complicated and time-consuming. By providing complete voice network visibility, Traffic Analyst’s full life cycle capacity assurance and deep call forensics tools eliminate surprises and provide answers to questions you cannot answer now for your TDM, SIP and hybrid networks. Traffic Analyst overcomes the limitations and complications of the industry’s traditional engineering methodologies and provides a simple, more reliable alternative to improve the service and cost performance of your voice network while providing complete visibility into network utilization, call quality diagnostics and troubleshooting, number management, call tracing and VoIP economics.

• OnTraQ Plus

  OnTraQ Plus gives your call center management and agents visibility and insight into the key metrics you need to keep your call centers running at a high level of performance. Traditional call center solutions are expensive, difficult to implement and a struggle to maintain. OnTraQ Plus’s Supervisor Client and Agent Desktop provide real-time, user-configurable displays so your team sees the information when they need it, in their preferred layout. Additionally, supervisors can leverage standard reports or customize reports with point-and-click report definition, follow complete life of call reporting including for agents’ 2nd lines, view agent activity logs and enjoy a single view of all call centers in a single view. The Agent Desktop’s intuitive browser puts real-time incoming call details, team status, messaging, call control, customer journey and work state management right at the agents’ fingertips. Agents intelligently answer calls, engage needed resources via call, chat or email and toggle quickly between supervisor-configurable states with a click of the mouse.

• Communications-Enabled Business Processes (CEBP) Solutions

  Embedding automated communication and collaboration activities into your business workflows minimizes the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. Impact leverages the DAKS Mission Critical Communications platform and our Multimodal Messaging Gateway (MmMG) framework to connect your operational support systems with your people – using any or all of the channels, modalities and devices you use to communicate, collaborate and safeguard your assets. As a high-performance, high-availability CEBP platform, DAKS enables a wide range of automated communication and collaboration tasks including broadcasts, emergency response conferences, routine scheduled and ad hoc conferences, announcement services, personal and group calling, advanced e-mail and text services, location services and more. MmMG is a platform independent integration framework which includes easy-to-use APIs for common messaging functions, a rules-driven messaging engine and interfaces to multiple modalities of messaging services (e.g. PSTN voice, SMS text, WebRTC, mobile apps).

Inference Solutions is the global leader in cloud based customer engagement and complex call handling solutions. Its flagship product, Inference Studio, is a visual tool for building conversational interactions within a web browser. Inference is a hosted IVR and self-service partner for BroadSoft, the world's largest soft-switch vendor. which powers service providers across over 70 countries. Inference delivers a unique product offering for each of BroadSoft's 600 carriers.

Address
2 Embarcadero Center, Suite 8156
San Francisco, California 94111
United States of America

Website
www.inferencesolutions.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Inference Studio

  Inference Studio is the complete cloud platform for creating smarter customer engagement self-service solutions in house whether you are a Service Provider, Partner or Enterprise. Using the latest cloud technologies, Inference provides a comprehensive App library with the ability to easily design your own solutions that include Speech Recognition, Text-to-Speech, Voice Biometrics and Conversational SMS. Studio can support inbound contact handling as well as outbound campaign management. Studio has a rich set of capabilities to consume enterprises system interfaces and expose APIs for other consumers.

• Inference React

  Inference REACT is a SaaS application that allows customers of BroadWorks service providers to access call events previously only possible in a premises based environment and trigger responses. Filter and respond to virtually any event in your BroadWorks enabled enterprise with Inference React; a fully hosted framework for BroadWorks service providers and their customers. It’s extremely flexible and massively scalable.

• Inference QforMe

  Inference QforMe provides callers with options to request via phone or SMS a callback from the next available agent rather than waiting in queue. With specific integrations for BroadSoft contact centre, when the expected wait time exceeds a specified threshold, the caller is given the option to request a call back. The application confirms the telephone number for the return call based on the caller ID. If caller ID is unavailable, Inference QforMe prompts the caller to enter the preferred contact number. The system then holds the caller’s place in the queue until answered by an agent, who is prompted to call the customer back.

IntelePeer delivers critical, cloud-based voice communications you can build on with features such as advanced Interactive Voice Response (IVR) and intelligent Cloud Routing via multiple connection options, all backed by an award-winning, expert support team and disaster avoidance solutions. Partners and companies of any size can leverage our innovative solutions to create better business and customer experiences. Visit www.intelepeer.com to learn more.

Address
177 Bovet Road
Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• SIP Trunking Services
• Unified Communications

Products

• Atmosphere® Voice Services

  IntelePeer’s Atmosphere® Voice Services is a powerful communications platform that delivers global voice connectivity over an all-IP network. Our reliable and flexible platform eases the transition to IP-enabled cloud services, provides scalability, and creates significant cost savings.

• Atmosphere® IVR

  Atmosphere® IVR lets you automate call flows and almost any business process to create a better customer experience, improve agent productivity, and reduce costs.

• Atmosphere® Cloud Routing

  Atmosphere® Cloud Routing lets you easily manage and control inbound calls across all locations, no matter what vendor and PBX each location uses.

Inteserra Consulting Group, Inc. is a consulting firm specializing in state and federal regulatory matters for the communications industries. Our firm brings our ability to collaborate, innovate, and accurately manage required regulatory actions to our clients. Our solid experience with market entry, network migration and E-911 project management, product planning and regulatory compliance, has enhanced the value of hundreds of competitive service providers as well as E-911 network providers.

Address
151 Southhall Lane
Suite 450
Maitland, Florida 32751
United States of America

Website
www.inteserra.com

Social Networks

iOFFICE is the leading workforce-centric IWMS software, the only 100% SaaS platform designed for the Digital Workplace. iOFFICE equips facilities, CRE, and workplace leaders with real-time data and mobile tools to plan the future of their workforce and workplace. iOFFICE HUMMINGBIRD is the first Employee Experience solution and mobile app that allows employees to find, request, use and reserve the spaces, information, people and events they need while automatically collecting critical business intelligence.

Address
1210 West ClaySuite 2
Houston, Texas 77019
United States of America

Website
www.iofficecorp.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Internet of Things (IoT)
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps

Products

• Workplace Management Software

  iOFFICE's Workplace Management Software equips workplace leaders with the real-time data and mobile tools to plan for the future.

• Workplace Management Software

  iOFFICE's Workplace Management Software equips workplace leaders with the real-time data and mobile tools to plan for the future.

• Employee Experience Solutions

  iOFFICE HUMMINGBIRD is the first Employee Experience solution AND MOBILE APP, that allows employees to find, reserve, request and receive the spaces, information, people and events they need while automatically collecting BI.

• Workplace Management Software

  iOFFICE's Workplace Management Software equips workplace leaders with the real-time data and mobile tools to plan for the future.

• Employee Experience Solutions

  iOFFICE HUMMINGBIRD is the first Employee Experience solution AND MOBILE APP, that allows employees to find, reserve, request and receive the spaces, information, people and events they need while automatically collecting BI.

Address
1275 West 1600 North, Suite 100
Orem, Utah 84057
United States of America

Website
www.jive.com

Address
1900 S. Norfolk St #350
San Mateo, California 94403
United States of America

Website
www.kaptivo.com

Address
1120 Division Hwy
Ephrata, Pennsylvania 17522
United States of America

Website
landiscomputer.com

Logitech helps organizations improve collaboration from the conference room to the desktop by designing products that deliver great user experiences. At Enterprise Connect 2018, we're highlighting Logitech SmartDock Flex, an expansion kit for Logitech SmartDock that consolidates bulky AV, data, and power cables into a single CAT6 cable, and enables pass-through access to non-Skype meetings, allowing a room’s camera, speakerphone, and display to be used with virtually any video meeting or webinar service.

Address
7700 Gateway Blvd
Newark, California 94560
United States of America

Website
www.logitech.com/vc

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Logitech SmartDock Flex for Skype Room System

  Logitech SmartDock Flex is an expansion kit for the original Logitech SmartDock for Skype Room Systems. Smartdock Flex delivers cleaner installations, extended room layouts, and maximum versatility by consolidating bulky AV, data, and power cables into a single CAT6 cable. SmartDock Flex also adds pass-through access for participation in non-Skype meetings. To join a meeting outside the Skype for Business ecosystem, simply connect a laptop to the SmartDock Flex base. This pass-through capability allows the room’s camera, speakerphone, and display to be used with virtually any meeting or webinar service.

• Logitech MeetUp ConferenceCam for Huddle Rooms

  Logitech MeetUp is a premier ConferenceCam designed for small conference rooms and huddle rooms. With a super-wide 120-degree field of view plus a pan/tilt lens, MeetUp makes every seat at the table clearly visible. With integrated audio optimized for huddle room acoustics, everyone can be heard as well as seen.

• Logitech GROUP Video Conference System

  Logitech GROUP is a USB video conferencing solution for rooms that seat 10–20 people, delivering high quality HD video and crystal clear audio that allows any meeting place to become a video collaboration space. With advanced features like acoustic echo cancellation, noise reduction technology, and intuitive controls, with GROUP it’s easier than ever to include everyone in the conversation.

• Logitech BRIO 4K Webcam

  Logitech BRIO 4 is a Windows Hello certified, professional-quality webcam for video conferencing, streaming, and recording packed with features that produce stunning video in any environment. Our premier 4K ultra high-def camera offers 5x digital zoom, high frame rates, outstanding low-light performance, HDR, and RightLight™ 3.

• Logitech PTZ Pro 2 ConferenceCam

  Logitech PTZ Pro 2 delivers premium optics and life-like video to create the experience of sitting together in the same room, even if you are a thousand miles away. PTZ Pro 2 provide brilliantly sharp image resolution, outstanding color reproduction, and exceptional optical accuracy.

LoopUp is a premium remote meetings solution that makes it easier to collaborate in real time. Streamlined and intuitive, LoopUp anticipates the needs of business users, while delivering the quality, security and reliability required in the enterprise.

Address
First Floor, 78 Kingsland Road
London, E2 8DP
United Kingdom

Website
loopup.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Martello Technologies manages the performance of real-time services on complex distributed cloud networks. Our solutions, which include network performance management software as a service (SaaS) and SD WAN, allow over the top (OTT) service providers and enterprises around the world to deliver better service quality and a reliable user experience. Designed for real-time communications, Martello’s solutions detect, identify and address network performance problems BEFORE service quality is impacted.

Address
390 March Road
Ste 110
Kanata, Ontario K2K 0G7
Canada

Website
martellotech.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting

Products

• Mitel Performance Analytics

  Reliable unified communications (UC) network performance means a smooth user experience and less downtime – but it can be difficult to deliver in today’s complex networks. Mitel Performance Analytics (MPA) makes it easy and cost-effective. Monitoring and managing the performance of Mitel unified communications networks, MPA is fault & performance management software that monitors and manages the performance of your network, with a special focus on Mitel voice quality. PREVENT network capacity problems KNOW when a voice quality problem is happening IDENTIFY the cause of the problem quickly RESOLVE problems before they can impact users

• MarWatch

  MarWatch manages and monitors unified communications (UC) solutions and the associated network infrastructure around the clock, delivering tools to detect, address and resolve problems more effectively. FASTER PROBLEM RESOLUTION means satisfied users, higher adoption rates and reduced customer churn. REDUCED DOWNTIME with proactive service quality management prevents revenue losses and customer churn. INCREASED REVENUE from maintenance contracts and upsell of enhanced service quality management capabilities. REDUCED SUPPORT COSTS by empowering less costly first line support, while secure remote access eliminates costly onsite troubleshooting visits.

• UCScore

  UCScore establishes a strong foundation for your UC network from the start, preventing problems resulting from overcapacity, such as echo, delay or jitter. Unlike alternatives, UCScore tests what matters to UC, so you’ll have a clear, accurate assessment of the impact a planned UC deployment will have on your network. Network fitness is no longer an unknown but clearly assessed and understood prior to deployment. Visit www.ucscore.com

MediaPlatform is the leading enterprise YouTube enabling CEO Town Halls, employee communications and e-learning for companies that include Abbott Laboratories, FINRA, General Motors, Northwestern Mutual and Sprint. MediaPlatform provides a comprehensive set of products and services to help organizations leverage video to improve employee engagement, knowledge sharing and enhance productivity. MediaPlatform is a Leader in the Gartner Magic Quadrant for Enterprise Video Content Management and the Forrester Wave for Enterprise Video Platforms with Webcasting.

Address
5200 Lankershim Blvd.
Suite 420
North Hollywood, California 91601
United States of America

Website
www.mediaplatform.com

Social Networks

Products/Services Offered

• Unified Communications
• Video: Cloud-based Services

Products

• WebCaster

  WebCaster is the leading enterprise live streaming platform for delivering interactive CEO Town Halls and training to audiences of unlimited size. The award-winning solution enables live streaming to desktop, tablet or smartphone with high definition live video, pre-recorded content, PowerPoint slides, Q&A, chat and surveys. Organizations that include Abbott Laboratories, ConocoPhillips, Ericsson, EY and General Motors utilize the WebCaster platform to create stronger connections between the global workforce and the C-suite and power e-learning initiatives.

• SmartBridge

  MediaPlatform is a video conferencing gateway and the first solution to combine the tools for real-time video collaboration, live streaming to large audiences and on-demand video content management. SmartBridge lets organizations use their video conferencing units as a source for all video communications.

• Video Business Intelligence

  MediaPlatform Video Business Intelligence provides a deeper level of insight into the user experience for live streaming presentations than any product in the enterprise video industry. With VBI, MediaPlatform has created an engaging Quality of Experience dashboard that organizes all of the data generated during a webcast to help IT and communications professionals deliver high-quality video streaming with every presentation.

• SmartPath

  SmartPath offers enterprises the unique ability to live stream to virtually any end user, regardless of location or content distribution technology. SmartPath enables a pervasive streaming of presentations across virtually any type of delivery scenario, by providing a framework to define the particular set of media distribution and failover rules that make sense for your organization.

• PrimeTime

  PrimeTime is an enterprise video platform for managing your organization’s webcast recordings and on-demand videos, functioning like a private corporate YouTube. With robust search capabilities and integrations for intranets and other social platforms, PrimeTime enables the creation of a secure portal to power video communications, training and collaboration.

We have a 30+ year history of providing high-performance, hardware-independent software to the communications industry, while solving its most difficult problems. Our communications software solutions are critical elements of the equipment of the leading industry telecom equipment manufacturers, as well as the networks of the world’s leading network operators, underpinning their most advanced data and voice services.

Address
399 Main Street
Los Altos, California 94022
United States of America

Website
www.metaswitch.com

MiaRec is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec offers advanced contact-center functionality such as Call Recording, Live Monitoring, Reporting, Speech Analytics, Screen Capture and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer experience.

Address
333 W Santa Clara St., Suite 618
San Jose, California 95113
United States of America

Website
www.miarec.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• MiaRec WFO Suite

  MiaRec WFO Suite is a fully integrated contact-center workforce optimization solutions. It includes MiaRec Call Recording, Live Monitoring, Screen Capture, Agent Evaluation and advanced Reporting.

• MiaRec Call Recording

  MiaRec Call Recording is an advanced, secure and reliable software solution for recording of calls in contact centers for compliance and quality management purposes.

• MiaRec Quality Management

  MiaRec Quality Management solution provides contact center managers with tools to evaluate and analyze agents' performance for exceptional customer service and better business results.

• MiaRec Recording Announcement

  MiaRec Recording Announcement is a fully automatic recording announcement, played before the call to notify the customer that the call will be recorded. Available for both inbound and outbound call scenarios.

• MiaRec SP Edition

  MiaRec Service Provider Edition is a multi-tenant cloud-ready solution for service providers, offering hosted call recording and contact center management services.

Monet Software is a global provider of workforce optimization software solutions for contact centers and helpdesks. Monet's cloud-based solution is an affordable and easy-to-use workforce optimization software solution, which includes workforce management, call recording, quality assurance, and performance management. Contact centers and helpdesks will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

Address
11812 San Vicente Blvd, Suite 605
Los Angeles, California 90049
United States of America

Website
www.monetsoftware.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Products

• Monet WFO

  Monet WFO is an affordable and easy to use cloud-based workforce optimization software solution which includes workforce management, quality monitoring, analytics and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

• Monet WFM

  Workforce Management incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources. Service and contact center efficiency is enhanced when the right numbers of agents (with the necessary skills) are taking care of your customers every hour, every day.

• Monet Workforce Management for Salesforce®

  Monet Workforce Management for Salesforce is an affordable, easy-to-use, cloud-based, forecasting, and scheduling software solution designed for helpdesks using Salesforce Service Cloud™. Monet WFM helps improve service levels, gaining real-time visibility on agents’ status, and reduces costs in your helpdesk.

movingimage is a global leader in delivering secure enterprise video solutions. Simply put, we want to revolutionize the way in which companies use video. Over 500 enterprises, including DAX-listed corporations such as the Volkswagen Group and DHL, already use our secure Enterprise Video Platform (EVP).

Address
80 Pine Street, 24th Floor
New York, New York 10005
United States of America

Website
www.movingimage.com

Social Networks

Products/Services Offered

• Security
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Products

• Enterprise Video Platform

  movingimage's cloud-based solution is a centralized platform that enables companies to efficiently manage and stream all their video assets for customers, partners, and employees in the best possible quality on any device. The platform seamlessly integrates into existing IT landscapes, like CMS, Digital Asset, and Product Information Management - guaranteeing the highest security standards.

• Corporate Tube
• Mobile

  Upload & Sharing

• Webcast

  Live & On Demand

Through unified communication technology Mutare creates customized software that makes communication easy, secure and efficient, with solutions for speech to text transcription, smart notification, secure mass notification and more. For more information visit us at www.mutare.com.

Address
2325 Hicks Road
Rolling Meadows, Illinois 60008
United States of America

Website
www.mutare.com

Social Networks

Products/Services Offered

• Unified Communications

Products

• Smart Assist by Mutare (SAM)

  Mutare’s answer to the call for a cost-effective system that can replace voicemail without displacing callers. Working with any phone system, SAM completes missed calls, records a voice memo, transcribes the voice memo to text, and delivers the text message as an email with option to stream and/or SMS text message to the intended call recipient.

• Enterprise Text

  A true business-grade SMS text application that supports two-way SMS conversations between employees and clients while protecting the organization’s professionalism, privacy, and control over the entire SMS communication process.

Make an impact with Newline Interactive. We are THE choice for businesses looking for increased productivity and simpler solutions to help them succeed. Newline Interactive is a manufacturer of interactive displays, and award-winning intuitive software, that improve efficiency and increase productivity. We are a leading provider of software and hardware that helps organizations find ways to be more successful, more efficient, more collaborative, and find more enjoyment in their work.

Address
101 East Park Blvd., Suite 807
(Bank of America Tower)
Plano, Texas 75074
United States of America

Website
usa.newline-interactive.com

Social Networks

NewVoiceMedia is a global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. The leading vendor's award-winning customer contact platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. NewVoiceMedia's true cloud environment and proven 99.999% platform availability ensure complete flexibility, scalability and reliability.

Address
NewVoiceMedia
685 Third Ave
New York, New York 10017
United States of America

Website
www.newvoicemedia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Address
2121 Ponce de leon Blvd, Suite 200
Coral Gables, Florida 33134
United States of America

Website
www.nexogy.com

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Unified Communications, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble’s premise, cloud, and hybrid platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes.

Address
1200 Ashwood Parkway, Suite 300
Atlanta, Georgia 30338
United States of America

Website
www.noblesys.com

Social Networks

Nuance Communications, Inc. is the pioneer and leader in conversational and cognitive AI innovations that bring intelligence to everyday work and life. Nuance delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations to create stronger relationships and better experiences for their customers and workforce.

Address
1 Wayside Road
Burlington, Massachusetts 01803
United States of America

Website
www.nuance.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Mobile/Wireless Platform/Devices
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

For over 15 years, NWN has been providing hosted cloud collaboration and unified communications for customers nationwide, providing comprehensive support and helping customers solve business problems with proven, relevant IT solutions and services. We provide a powerful, cloud-based platform to seamlessly manage all of your communications with a flexible, feature rich cloud hosted enterprise collaboration solution powered by the industry leader, Cisco. With over 150 certified professionals, NWN dedicated to your organization’s success.

Address
271 Waverly Oaks Road
Waltham, Massachusetts 02452
United States of America

Website
www.nwnit.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps

Products

• NWNComm

  Complete Cloud Communications Package

• NWNComm Care

  Cloud Contact Center Package

• NWNComm Team

  Team Collaboration and Enterprise Document Management

• SmartComm

  Dashboard, Reports, API, and Analytics of Collaboration

• SmartComm Control

  Management and Administration of Collaboration

Optanix is leading the advancement of IT service predictability in today's hyperconnected digital economy - where reliable service delivery has never been more vital. Hundreds of customers rely on the Optanix Platform and Optanix IT Management-as-a-Service (ITMaaS) to enable unbeaten service availability that leads to positive business outcomes.

Address
1 Penn Plaza, Suite 3310
New York, New York 10119
United States of America

Website
www.optanix.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Products

• Optanix Platform

  The Optanix Platform is a complete and integrated turnkey solution for your IT operations needs. Its powerful features deliver proven benefits to the world’s most demanding organizations. With Optanix, customers experience major improvements in service availability and quality, while dramatically lowering their operational costs.

• Optanix IT Management-as-a-Service (ITMaaS)

  Optanix’s comprehensive ITMaaS, including Incident Management and Remediation, Problem Management, and Continuous Service Improvement, leverages the power of the Optanix Platform, delivering superior service quality and dramatically enhanced operational efficiency. Our managed service team works closely with you to understand and align with your goals, operating as a virtual extension of your business. We can tailor a package to meet your exact needs, and offer flexible contracting terms ranging from complete outsourcing through to purchasing blocks of hours to augment existing staff.

Address
1 North LaSalle, Suite 1375
Chicago, Illinois 60602
United States of America

Website
www.orecx.com

OutPost Sentinel: awarded the 2016 “Best MSP Solution” by the 30,000 MSP memebrs of MSP Alliance. Providing intelligent IT infrastructure management solutions that increase profits; reduce downtime, and increase Reseller sales and productivity for more than 15 years. More reliable and secure device agnostic alarm monitoring and secure remote management and RMM tools for MSPs. Providing MSPs with redundant, easy to use, anytime anywhere access – even when the network is down.

Address
5155 Shiloh Road
Cumming, Georgia 30040
United States of America

Website
www.outpostsentinel.com

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• SAM (Sentinel Alarm Manager)

  Sentinel Alarm Manager (SAM) is a centralized Alarm Monitoring software to provide persistent monitoring and secure remote access from one to thousands of locations and devices. Gives techs the power to monitor and get secure access to almost any device form their desk, your NOC, at home or using their mobile device. Identify, eliminate and sort thousands of alarms and generate unique notifications and escalation procedures for thousands of devices. Monitor and have secure access when you need it from 1 to thousands of locations. Automated problem resolution and scripted responses enable proactive responses to correct issues automatically.

• NCS-10

  The Nextgen Cirrus Sentry-10 is the most reliable and secure RMM tool. The NCS-10 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for small offices, healthcare facilities and POS environments. It can monitor and securely access up to 10 different devices at the remote network via SNMP and serial console and it audits all activity and is able to monitor the heartbeat and TCP. Script processing capabilities on the NCS-10 mean that now the unit can interrogate the servers it monitors to check disk or CPU usage and provide notifications, as well as, provide automated scripted remediation to specific events.

• NCS-100

  The Nextgen Cirrus Sentry-100 is for enterprise, DOD and MSPs with customers who need the more reliable and secure RMM tools. The NCS-100 is quick and easy to use and is uniquely able to be fully functional even when the network or router are down. It was designed for larger organizations and data centers with mission critical applications. It can monitor and securely access and audit up to 100 different devices at the remote network via SNMP and serial console and is also able to monitor the heartbeat and TCP. New script processing capabilities on the NCS-100 mean that it can interrogate the servers, VM, gateways and other equipment to check things like disk space or CPU usage and to provide notifications, as well as, provide automated scripted remediation to specific events.

• OPSMediator

  Scalable QOE/QOS Performance Management System for Voice over IP, videoconferencing, network services and applications, and network data analysis. Provides Multi-Service Support, Service Classes, multiple services within a class and configurable threshold alarms for a service. Provides a flexible aggregation model by service, location, equipment…,that can be deployed via server platform or VMserver or hosted model. Passive Monitoring and Active Test Dashboard with SIP Signaling performance reporting. Uses multi-threaded high performance range of CPE and core network probes to measure both media stream and signaling performance. High functionality active test agents that support VoIP, Videoconferencing, HTTP, POP3/SMTP… and real-time alerts via the dashboard, email and SNMP traps. Support automated testing and on-demand troubleshooting and automatically correlates multiple reports from the same call into a unified call record.

• OPStest

  Tools with active and passive test agents for SLA monitoring, troubleshooting and pre and post deployment network assessment and analysis. Network and call quality assessments and collections from OPSprobes, IP Phones/gateways, active and passive agents. Captures and analyzes VoIP/Video sessions Incorporates RTCP XR data into local quality prediction Performs real-time aggregates of data into flows and supports 000’s of active sessions per instance

Enabling AI experiences on every communication line to connect customers with third-party businesses, content and service providers

Address
kinneret 5
bney brak, 5126237
Israel

Website
over.ai/home

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• AI for Contact Centers
• AI on call
• AI for Conferencing

PCI Pal is a specialist provider of secure payment solutions for contact centers and businesses taking Cardholder Not Present (CNP) payments. We offer businesses a suite of globally-accessible cloud solutions designed to descope their payment environments from the requirements of PCI DSS (Payment Card Industry Data Security Standard). Our Level 1 PCI DSS solutions integrate with existing telephony, payment, and desktop environments, and support organizations in achieving both security and compliance.

Address
615 S College Street
Floor 9
Charlotte, North Carolina 28202
United States of America

Website
www.pcipal.com

Social Networks

PCLiquidations is your complete technology hardware resource where you can Buy & Sell VoIP endpoints, digital phones, business phone systems, PCs, Laptops, LCD Monitors, POS systems, Printers, scanners, switches, and routers all in one place. Expand your budget by selling your out-of-service hardware and buying refurbished.

Address
140 Stockton St.
Jacksonville, Florida 32204
United States of America

Website
www.pcliquidations.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Unified Communications

Products

• Telecom Hardware

  Sales of New and Refurbished telecom hardware, including tdm and IP endpoints, PABX systems and parts, Switches, and Routers.

• Purchasing of used IT Hardware

  We purchase all kinds of unwanted or decommissioned IT Hardware increasing your company's ROI

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Using AI-powered Workforce Intelligence and Robotic Automation, Pega Customer Service leverages real-time and historical insights to optimize your agent workforce for improved productivity, retention, and customer experience. Our Global 3000 customers rely on Pegasystems dynamic solutions and strategic applications to drive excellence in their sales, marketing, customer service, and operations. To learn more visit us at www.pega.com/service.

Address
1 Rogers St.
Cambridge, Massachusetts 02142
United States of America

Website
www.pega.com

Social Networks

Pindrop solutions are leading the way to the future of voice by establishing the standard for security, identity and trust in the call center. Pindrop solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world's premier call centers.

Address
817 West Peachtree Street NW Suite 770
Atlanta, Georgia 30308
United States of America

Website
www.pindrop.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Internet of Things (IoT)
• Security

Platform28 enables one-on-one conversations in an open customer experience platform. We deliver channel-agnostic contact center, unified communications and advanced messaging solutions leveraging intuitive interfaces, the industry's most complete set of API building blocks and real-time analytics tools. Our customers include Tier 1 U.S. carriers, government agencies, and companies with complex business and regulatory requirements.

Address
1170 Peachtree Street NE, Suite 550, Suite 550
Suite 550
Atlanta, Georgia 30309
United States of America

Website
www.platform28.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• Voicemail/Unified Messaging

Products

• Platform28 Contact Center Solutions
• Platform28 Unified Communications
• Platform28 APIs and Integrations

Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with secure video, voice and content solutions from Polycom to increase productivity, speed time to market, provide better customer service, expand education and save lives. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience, the broadest multi-vendor interoperability and unmatched investment protection.

Address
6001 America Center Drive
San Jose, California 95002
United States of America

Website
www.polycom.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• IP PBXs/IP Telephony/Desk Phones
• Unified Communications
• Video: Desktop
• Video: Room Systems

Products

• Polycom Trio 8500

  Polycom Trio™ 8500 is the new standard in conference collaboration for mid-sized rooms. Marrying legendary voice quality, modern intuitive interface and the broadest interoperability in its class, Polycom Trio makes deployment and usability simple. Future-proof options for video and content ensure the freedom to expand collaboration on leading unified communication platforms.

• Polycom VVX Business Media Phones

  The Polycom family of VVX series business media phones offer high-quality audio and video communications experience for busy professionals.

• Polycom VoxBox Bluetooth/USB Speakerphone

  The new standard in ultra-compact speakerphone performance. Now you can experience Polycom's legendary conference quality anywhere, anytime, and with more devices. Polycom VoxBox combines a modern portable design with Bluetooth wireless pairing and USB connectivity and packs it with Polycom HD Voice quality.

• Polycom RealConnect Access Suite

  Your organization expects collaboration tools to be accessible and simply work which can cause extra strain on your resources. As you shift your communication platform to Microsoft Office 365, Polycom RealConnect for Office 365 is the only Microsoft certified video interoperability solution that allows standards-based room devices to seamlessly join a Skype for Business meeting.

• Polycom Pano

  Polycom® Pano™ is the easiest way to connect and share content at work. Pano invites you to connect with a simple touch. Anyone in the room can cast their screen to Pano where four simultaneous streams of content encourage collaboration. Polycom Pano delivers high-value to the business through easy installation and secure management from anywhere.

RedSky Technologies is the leading provider of on-premise and cloud-based E911. RedSky offers solutions for any-sized enterprise, any pbx/call server and for any device.

Address
333 N. Michigan Avenue, Suite 1600
Chicago, Illinois 60601
United States of America

Website
www.redskye911.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• E911 Manager

  Tracks all enterprise phones (including WiFi and softphones) in real-time and monitors for 9-1-1 calls

• E911 Anywhere

  Cost-effective, cloud-based network service that routes 9-1-1 calls from any call server/pbx and sends detailed location information to emergency dispatchers.

• WiFi E911

  Automatically tracks WiFi phone locations as they move from access point to access point. Compatible with Cisco MSE, Aruba, and Aerohive Networks.

• My E911

  The MyE911 client works with any softphone on a laptop or smartphone to protect highly mobile employees who work outside the enterprise by allowing the users to establish the exact location of their softphones.

• Emergency On-Site Notification

  EON notifies on-site personnel of 9-1-1 calls in progress and provides detailed location information of the caller. Sends SMS and email 9-1-1 call notifications to designated personnel.

RingByName is a cloud business phone service that pushes the possibilities of what you can do with your phones. We are the only provider that can give you visibility in to and the ability to manage every phone in your enterprise around the globe from a single log-in.

Address
7206 NW 31st Street
Miami, Florida 33122
United States of America

Website
www.ringbyname.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• IP PBXs/IP Telephony/Desk Phones
• SIP Trunking Services
• Unified Communications
• Voicemail/Unified Messaging

We are a technology financing/leasing corporation that specializes in transactions between 5,000.00 and 2 million for IT related expenditures. Our edge is getting approvals with no personal guarantees and fast.

Address
18730 Oxnard Street, Suite 207
Tarzana, California 91356
United States of America

Website
www.ritaliafunding.com

Founded in 1996 SCLogic is a leading provider of innovative campus logistics software systems that leverage the latest barcode scanning, printing, mobile computing and wireless technologies. The company has thousands of enterprise, government and university users around the world. For more information about SCLogic, please visit www.SCLogic.com. Or contact marketing at 888-700-7027 x235 or send an email to [email protected]

Address
304-M Harry S. Truman Pkwy
Annapolis, Maryland 21401
United States of America

Website
www.sclogic.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)

Products

• Intra

  Intra Enterprise™ helps facilities plan, execute, and measure accountable item workflows. For example, Intra uses mobile computers and barcodes to monitor and control the flow of assets, workplace requests, tasks, workspaces, files, mail, parcels, or people — as they enter, move through, and/or exit a facility. Intra Enterprise manages a facility’s workflows by providing automated, consolidated, and efficient methods to: ? Implement advanced logic to streamline workflows ? Automate and manage workplace requests ? Create and display in-app analytics to measure utilization, productivity, SLAs, and compliance ? Close accountability gap - collect, store, search, and report on anything that moves ? Satisfy IT - complete role-based access, permissions, and security ? Integrate with key business applications in your enterprise stack via Intra’s RESTFUL API

Address
230 Washington Ave, Suite 101
Albany, New York 12302
United States of America

Website
www.sctcconsultants.org

Sencommunications, Inc., is a Nationally Certified Woman Business Enterprise (WBE)and Woman Owned Small Business (WOSB) with over 28 years of experience in the Communications and UC Products and Service Industry. We have partnered with Plantronics to provide communications solutions to the modern workforce. Stop by Booth 1343 and find out how we can support your team with onsite deployments, custom designed corporate catalogs, cost reduction programs, free lifetime tech support and strategic adoption tools.

Address
912 Chad Lane
Tampa, Florida 33619
United States of America

Website
www.sencomm.com

Social Networks

Keeping people safe and informed. Everywhere, every time. We are the developers of InformaCast, a leading emergency notification system. Singlewire is dedicated to helping organizations keep their personnel safe through mass notifications that can be sent to any device. Our InformaCast solutions can help you page groups of Cisco phones, notify people of an emergency, communicate via mobile devices, automate existing systems, and more.

Address
1002 Deming Way
Madison, Wisconsin 53717
United States of America

Website
www.singlewire.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• E-911/Emergency Systems
• Security
• Unified Communications

Products

• InformaCast

  Protect what matters most with InformaCast, a mass notification system that sends audio, text and images to mobile and on-premises devices. It increases the speed, reach, and success rate of emergency notification communications to get critical information to the people that need it.

SmartAction was founded as an artificial intelligence research company and has since evolved into the leading provider of AI-powered customer self-service solutions. Our cloud-based platform is built for enterprises to satisfy growing expectations for self-service. We focus on building an environment where intelligent virtual agents are handling complex customer requests in every channel. It is our goal to improve the way customers communicate with the brands they love.

Address
300 Continental Blvd
Suite 350
El Segundo, California 90245
United States of America

Website
smartaction.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Omnibot

Solaborate is a communication platform company. We believe that reinventing and simplifying communication tools and services represents our greatest opportunity to improve people’s lives. HELLO transforms your TV into the world’s most powerful communication device for video conferencing, wireless screen sharing, Digital Whiteboarding, Alexa and Google Voice Assistance, live broadcasting, gaming, TV streaming, home automation, camera feed with motion detection and more.

Address
8300 Utica Avenue #283
Rancho Cucamonga, California 91730
United States of America

Website
www.solaborate.com/hello

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications
• Video: Room Systems

Products

• HELLO 2

  HELLO transforms your TV into the world’s most powerful communication device for video conferencing, wireless screen sharing, Digital whiteboarding, Alexa and Google Voice Assistance, live broadcasting, gaming, TV streaming, home automation, camera feed with motion detection and more. https://www.solaborate.com/h2

• HELLO Touch TV

  The smartest and most affordable 4K Touch TV Powered by HELLO 2 for real time collaboration, whiteboarding, video conferencing, and wireless sharing, helping you bring your new ideas to life. https://www.solaborate.com/h2

• HELLO Creator Edition

  HELLO 2 Creator Edition designed only for the developer community.

• HELLO Gadget Extensions

  HELLO Gadget Extensions, which are a collection of connected products that enhance communication and interactions with HELLO devices. HELLO Controller- A new way to play games through your HELLO. HELLO Button- A re-programmable smart button to control things around you with one simple click.

Sonexis, a Compunetix brand, is a leading provider of audio, web and video conferencing solutions for the enterprise. Sonexis delivers three powerful solutions with ConferenceManager™2, Summit Olympus® and EVERGREEN™ MCU. This portfolio has set new standards for ease of use and security and is designed to work within existing voice and data networks. Sonexis can be reached at 888-4SONEXIS (888-476-6394) or www.sonexis.com.

Address
2420 Mosside Blvd
Pittsburgh, Pennsylvania 15146
United States of America

Website
www.sonexis.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Mobile
• WebRTC

Products

• ConferenceManager™2

  ConferenceManager2 provides organizations of all sizes a feature-rich, easy-to-use and simple-to-deploy conferencing platform. ConferenceManager2 integrates with any voice and data network infrastructure delivering advanced Audio, Web and HD Video conferencing capabilities in less than 90-minutes install time.

• Summit Olympus®

  Summit Olympus is our highly reliable and scalable conferencing system that allows for unmatched attended, unattended and on-demand conferencing features within a single platform. This optimized platform provides superior audio and powerful operational controls, and the revolutionized design provides the ability to scale to 5,120 ports in a single system.

• EVERGREEN™

  The EVERGREEN family has been architected to meet the diverse videoconferencing industry needs from enterprise users, Conferencing Service Providers (CSPs) and government agencies. EVERGREEN systems are carrier-class products built to the company's strict military standards yet at an affordable price. The EVERGREEN family is available in three models: the Cedar™, Cypress™ and Sequoia™.

Sound Control Technologies manufactures PTZ camera extension kits that deliver Power, Control, IR and Video over single or dual CAT5e or CAT6 cabling up to 300 feet. Our kits support analog and digital HD PTZ camera solutions for Cisco, Lifesize, Panasonic, Polycom, Radvision, Sony and others. Kits are sold as camera-specific packages, inclusive of all cabling (less UTP), power supply, camera module and head-end module required by the integrator for a typical installation.

Address
28 Knight Street
Norwalk, Connecticut 06851
United States of America

Website
www.soundcontrol.net

Products/Services Offered

• Video: Room Systems

Products

• RC6-CST

  Cisco SpeakerTrack 60 single CAT6 cable extension solution providing Dual HDMI, Power and Ethernet up to a distance of 300'.

• RC5-RKP

  Cisco Quadcam/Room Kit Plus single CAT6 cable extension solution providing HDMI, Power and Ethernet up to a distance of 300'.

• RC5-P60

  Cisco Precision 60/SX80 single CAT5e/CAT6 cable extension solution providing HDMI, Power and Ethernet up to a distance of 300'.

• RC4-Director

  Polycom Director II/Group Series single CAT5e/CAT6 cable extension solution providing Video, Power and RS232 up to a distance of 300'.

• RC4-E4P

  Polycom EagleEye IV/Group Series single CAT5e/CAT6 cable extension solution providing Video, Power and RS232 up to a distance of 300'.

Spearline specialises in testing global toll and toll-free numbers using in-country calls and measuring the audio quality and connectivity of those calls. The tests are carried out through the Spearline Platform and a worldwide network of servers and carriers. Spearline provides a full range of end to end testing solutions for large enterprise customers including Manual, Automated, Mobile and Hybrid IVR testing.

Address
13 Main Street
Skibbereen, Cork, P81K076
Ireland

Website
www.spearline.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Automated

  Test Connectivity & audio quality

• Manual

  Troubleshooting & provisioning numbers

• Hybrid IVR

  Tracking call & data flow to your agent

Starfish is a leading software company providing communication management solutions for unified communication and contact center platforms. Our technology enables large enterprises to transform inefficient business processes into automated workflows. Powered by our technology platform, Starfish provides enterprises with solutions for automation, self service, and monitoring of communication platforms including Cisco, Microsoft, Genesys, Avaya and more. Our solutions are also tightly integrated with IT applications including ServiceNow and leading Identity Managers.

Address
1200 US Highway 22
Bridgewater, New Jersey 08807
United States of America

Website
starfishassociates.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting

Products

• Communications Systems Management, Configuration & Troubleshooting

  Starfish is a leading software company providing communication management solutions for unified communication and contact center platforms. Our technology provides enterprises with solutions for automation, self-service and monitoring of multi-vendor UC and contact center platforms including Cisco, Microsoft, Avaya, Genesys and more.

StarLeaf serves the enterprise with a range of meeting room and management solutions for Microsoft Skype, Office 365 and Teams. StarLeaf GTm room systems are native and integral to a Microsoft UC deployment, and offer a familiar user experience, ensuring high utilization of rooms. While admins benefit from low TCO with StarLeaf Maestro, a centralized management platform that provides global oversight and control of all rooms.

Address
Building 7, Hatters Lane
Croxley Business Park
Watford, WD18 8YN
United Kingdom

Website
www.starleaf.com

Social Networks

Symphony is the cloud-based messaging and collaboration platform that connects markets, organizations and individuals, securely. Powered by an open and growing app ecosystem, and protected with customer-owned encryption keys, Symphony’s communication platform increases workflow productivity while facilitating global regulatory compliance. Already the platform of choice for the financial services industry, Symphony eliminates inefficient workflows to boost productivity in information-driven businesses.

Address
1117 S California Ave
Palo Alto, California 94304
United States of America

Website
symphony.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Mobile/Wireless Platform/Devices
• Security
• Team Collaboration/Chat Apps
• WebRTC

Products

• Symphony

  Symphony is the cloud-based messaging and collaboration platform that connects markets, organizations and individuals, securely. Powered by an open and growing app ecosystem, and protected with customer-owned encryption keys, Symphony’s communication platform increases workflow productivity while facilitating global regulatory compliance. Already the platform of choice for the financial services industry, Symphony eliminates inefficient workflows to boost productivity in information-driven businesses.

Whether deploying Premise or Cloud applications, T-Metrics delivers advanced multimedia contact center capabilities that meet today's technical and budgetary requirements. By combining presence, voice, video, chat, SMS and social media into a universal queue, T-Metrics delivers a truly unified contact center complete with call and screen recording. Because T-Metrics also supports agent consolidation across multiple switch platforms, contact center migration occurs according to each organization's roadmap.

Address
4430 Stuart Andrew Blvd
Charlotte, North Carolina 28217
United States of America

Website
www.tmetrics.com

Talari's SD-WAN solution creates a smart and responsive network, one that adapts in real time to bandwidth demand and actual network conditions, ensuring that presently and regardless of network issues, critical applications have priority and all applications take the best quality path through the network, ensuring uptime so business can get done.

Address
1 Almaden Blvd, Suite 200
San Jose, California 95113
United States of America

Website
www.talari.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems

Products

• E50

  Is easy-to-deploy and operate multi-service WAN Edge physical appliance to connect small branch-office locations such as retail or mobile sites.

• E100

  Supports smaller data centers, larger branch offices, and medium- sized remote offices, with 200Mbps bandwidth performance.

• E1000

  Designed for medium to large-branch locations, delivering up to 2 Gbps full-duplex across multiple WAN links

• T5000

  Available for large central sites, such as call centers and data centers, and is optimized for a very large number of small packets, typical of applications such as VoIP, with 3Gbps bandwidth performance.

• T5200

  Contains optical fiber interfaces for use in data centers and large offices with a 10Gig fiber infrastructure.

Address
2 Park Plaza, Suite 700
Boston, Massachusetts 02116
United States of America

Website
talla.com

TASKE contact center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on inbound, outbound and internal call activity as well as call search with cradle-to-grave view. Improve contact center service levels and enhance customer retention strategies with TASKE.

Address
2650 Queensview Drive, Suite 245
Ottawa, Ontario K2B 8H6
Canada

Website
www.taske.com

Social Networks

Address
2355 Dulles Corner Blvd, Ste 700
Herndon, Virginia 20171
United States of America

Website
www.tatacommunications.com

As an independent expert in Business Communications, tekVizion helps service providers, vendors and enterprise customers accelerate time-to-value, improve reliability and reduce costs of deploying multi-vendor networks. tekVizion offers a range of services including interoperability testing, SIP Trunking testing, on-demand access to virtual labs, automation platforms and cloud migration services. Founded in 2002, tekVizion has amassed extensive lab equipment and applications, and has developed internal expertise on all the leading UC vendors.

Address
3701 W. Plano Parkway
Suite 300
Plano, Texas 75075
United States of America

Website
www.tekvizion.com

Social Networks

Telecom Reseller is your source for news, information and insight on UC, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Skype, WebRTC and on prem based solutions. Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/.

Address
1554 NE 3rd Ave
Camas, Washington 98607
United States of America

Website
telecomreseller.com

Social Networks

Telstra is one of the leading telecommunications and technology companies offering a wide range of services globally. We bring innovative technology, capability and talent from around the world to enable our customers to thrive in a connected world. Telstra’s heritage is proudly Australian, but we have a longstanding international business with a focus on the Asia-Pacific region.

Address
40 Wall St Fl 44
New York, New York 10005
United States of America

Website
www.telstraglobal.com

thinQ's CPaaS solutions provide enterprise companies with voice and SMS access least cost routing to 35+ carriers, portal to turn on/off or block specific carrier routes for quality, automated disaster recovery tools for outbound and Toll Free Inbound across 5 tier one carriers with no software costs, contracts or commitments. Free test accounts for interop.

Address
5420 Wade Park Blvd
Suite 100
Raleigh, North Carolina 27607
United States of America

Website
www.thinq.com

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Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services

Products

• Least Cost Routing Termination

  thinQ LCR selects across 35+ carriers for higher quality call routing with optimal pricing—all on an easy-to-manage cloud platform.

• Toll-Free LCR & Disaster Recovery

  Toll-Free calls routed across 5 carriers with the industry's first Toll-Free Least Cost Routing (LCR) technology with built-in disaster recovery and dramatic cost savings.

• API Integration for Twilio, Plivo, Nexmo

  Companies using voice APIs like Twilio, Nexmo, or Plivo can easily enhance their voice performance with thinQ LCR. A few lines of code will greatly reduce your calling costs and improve your voice performance without sacrificing any native functionality.

• Voice & SMS Origination

  Complete control over voice, SMS and MMS number ordering/provisioning in a cloud-based, cost-effective platform.

Since 2003, now providing a TMaaS Telecom Management as a Service offering that allows for enterprise customers to select modules based on their needs for expense management, assisted help desk, contact center, procurement of services from 100+ Voice, Data, Cloud Providers, national technology implementations assistance, engineering , project management , and proactive monitoring. We can handle that !

Address
303 S Laurel Avenue
Sanford, Florida 32771
United States of America

Website
www.truechoicetelecom.com

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Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Hosted Contact Center

  Intelligent Call Routing, Interactive Voice Response, Real Time Monitoring, Inbound and Outbound Automation.

• Expense Management

  Monthly audit of any recurring bills, proactive opening of billing disputes when needed, and integration and a few click import into accounting platforms.

• Procurement of Voice , Data , Cloud Services

  Adding of Internet Circuits, SDWAN, Voice or Cloud services, single source for 100+ Solution Providers.

• Assisted Help Desk

  Trouble Ticket Management, Trouble Ticket Escalation, Trouble Ticket Follow Up , and Trouble Ticket Notifications.

• Technology Implementation

  Project Management and “After The Sale” Support.

Univonix's mission is to make Legacy PBX (e.g. Cisco, Avaya) to Skype for Business migration easy. Univonix Migrate automation tool reduces 50% of migration costs with 10X faster deployment. Univonix Migrate is the ONLY Cloud solution certified by Microsoft in the Skype for Business IT Pro Migration category. Hosted on Microsoft Azure, Univonix Migrate offers remote migration for all users and sites, with low entry costs and enterprise-grade security and compliance.

Address
8 Sapir St.
Nes Ziona, 7403631
Israel

Website
www.univonix.com

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Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• Univonix Migrate

  Legacy PBX to Skype for Business Migration automation tool. Reduces cost, time, risk and complexity associated with telephony migrations.

• Univonix PBX Assessment

  Legacy PBX to Skype for Business Migration readiness report. Mapping Legacy PBX users, devices and system configuration, and analyzing parity with Skype for Business.

VeloCloud by VMware SD-WAN simplifies branch WAN networking by automating deployment and improving performance over private, broadband internet and LTE links for today’s increasingly distributed enterprises. VeloCloud SD-WAN enables connections to cloud and enterprise applications; branch office enterprise and data center appliances; software-defined control and automation; virtual services delivery. VeloCloud SD-WAN securely supports application growth, network agility, and simplified branch implementations while delivering optimized access to cloud services and applications.

Address
295 N. Bernardo Ave, Suite 200
Mountain View, California 94043
United States of America

Website
www.velocloud.com

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Viking Electronics designs and manufactures over 500 communication and security products, including VoIP and analog emergency phones, entry systems, paging interfaces, paging amplifiers, mass notification systems, hot line products, and enclosures. Many Viking products are designed to fix or add unique features to telephone or security applications, keeping costs down while maintaining ease of use. All Viking products are designed, manufactured, supported here in the USA, and are backed by a two year limited warranty.

Address
1531 INDUSTRIAL ST
HUDSON, Wisconsin 54016
United States of America

Website
www.vikingelectronics.com

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Products/Services Offered

• IP PBXs/IP Telephony/Desk Phones
• SIP-based Products/Session Border Controllers (SBCs)

Products

• PA-IP

  SIP/Multicast Paging Adapter with Amplifier

• 40TB-IP

  SIP/Multicast Talk-Back Speaker

• K-1900-8-IP

  VoIP Phone with Auto Dialer, Keypad and Entry System

• K-1775-IP

  VoIP Entry Phone System with Built In Proximity Card Reader and Color Camera

• E-35-IP

  VoIP Entry Phone with Analog Color Video Camera

89% of companies expect to compete primarily on customer experience, and Voci is a key enabler in delivering actionable insights from recorded voice. Voci is a provider of enterprise speech-to-text transcription and analytics. Our AI and deep learning algorithms not only deliver highly accurate transcriptions, we also provide insights related to gender, sentiment and emotion, real-time, and speaker biometrics. Voci is fast, flexible, accurate and the most complete provider on the market.

Address
6301 Forbes Ave.
Pittsburgh, Pennsylvania 15217
United States of America

Website
www.vocitec.com

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Products

• V-Spark

  Voci’s V-Spark Voice Analytics™ is an all-inclusive speech exploration application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies. It automatically transcribes audio into searchable text, then organizes and archives the data to be searched and analyzed for compliance, customer insights, and agent performance. V-Spark is fast, easy to use, and enables you to examine your data from every angle.

• V-Blaze

  Voci’s V-Blaze™ provides industry-leading accuracy and speed for conversion of speech-to-text (STT). V-Blaze allows companies of any size to economically transcribe 100% of voice audio to text in order to help them extract valuable insights and make data-driven decisions.

• V-Blaze/XT

  Voci’s V-Blaze/XT™ extends the Voci's industry-leading accuracy and speed for conversion of speech-to-text (STT) to include gender, sentiment, emotion, diarization, silence, call length, and overtalk. V-Blaze allows companies of any size to economically transcribe 100% of voice audio to text and meta-data in order to help them extract valuable insights and make data-driven decisions.

• V-Blaze/RT

  Voci’s V-Blaze/RT™ delivers real-time (in call) voice transcription and meta-data for conversion of speech-to-text (STT) to include gender, sentiment, and emotion. V-Blaze/RT allows companies of any size to economically transcribe 100% of voice audio to text and meta-data in order to help them extract valuable insights and make data-driven decisions.

• V-Ferno

  Designed to give small and large organizations the ability to efficiently transcribe voicemail audio to fully-punctuated text, Voci’s V-Ferno™ provides the fastest and highest quality automatic speech-to-text solution for visual voicemail. V-Ferno’s voicemail transcription allows customers to quickly skim voicemail transcriptions rather than listen to long recordings. V-Ferno is scalable and low-latency, relying on hardware acceleration to achieve breakthrough speeds and accuracy, allowing your customers to keep up with today’s fast-paced work environment.

VoiceBase provides APIs for speech recognition and speech analytics, that automatically transcribe audio and video, extract relevant keywords, and enable the detection of complex events. Every month VoiceBase processes millions of recordings that allow users to access and analyze rich data from call centers, conference calls, webinars, educational lectures, podcasts and videos. VoiceBase is privately held, and based in San Francisco, California. Visit https://www.voicebase.com to request a demo and learn more.

Address
535 Mission Street
14th floor
San Francisco, California 94107
United States of America

Website
www.voicebase.com

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VoiceFoundry is passionate about customer experience. We specialize in the delivery of cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. We are experts at deploying solutions based on the Amazon Web Services portfolio with a specialized focus on AWS Connect, AI and natural language automation, CTI, enterprise integration, user experience design, analytics and workforce optimization.

Address
126 Clock Tower Place
Carmel, California 93923
United States of America

Website
voicefoundry.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CTI Connectors for ServiceNow and Freshdesk
• QuickLaunch for Amazon Connect, Lex and Alexa Applications
• Managed Services for AWS Solution Portfolio
• Custom Application and Implementation Services

VoIP Innovations provides the largest DID and termination footprint in North America. Their network includes hundreds of thousands of DIDs in over 8,500 rate centers across the US, Canada, & over 60 countries. They provide a cloud communications API platform where services can be built on their carrier-class network or add voice, messaging, fax, & video to apps, services, or business processes. They also offer a Showroom comprised of telecom services built on their platform.

Address
8 Penn Center West
Suite 101
Pittsburgh, Pennsylvania 15276
United States of America

Website
voipinnovations.com

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Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• E-911/Emergency Systems
• Unified Communications
• WebRTC

Products

• Apidaze

  Apidaze provides the customers at VoIP Innovations a CPaaS solution that includes Voice, Rest APIs, WebRTC, SDK, and SMS. With this, they can easily build and quickly scale the communications apps that fit their business needs.

VoIP Supply is North America's leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With 30 passionate employees, 2,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs. VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider or reseller. Partner with us today!

Address
80 Pineview Drive
Buffalo, New York 14228
United States of America

Website
www.VoIPSupply.com

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Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Voicemail/Unified Messaging

Products

• VoIP Supply Partner Program

  Since 2002, VoIP Supply has delivered valuable solutions for over 125,000 customers worldwide. We are committed to using our place in the Marketplace to help our customers and partners grow exponentially. Whether you choose to be a Referral Partner, or a VoIP Supply Partner, we're here to help you succeed.

• CloudSpan Marketplace by VoIP Supply

  Already well-known as the trusted one-stop-shop for your name-brand VoIP hardware needs, VoIP Supply now provides you with a single place to shop various VoIP service providers - finding you the perfect match for your business's needs. We have partnered with the most trusted service providers that line up with our core values and customer satisfaction. We will present you with numerous proposals and guide you towards the perfect solution.

• VoIP Fulfillment

  Since 2005, VoIP Supply has been successfully completing VoIP fulfillment for clients directly through our warehouse in North America. Through the years VoIP Supply has added, and expanded on a number of features to meet our customers needs; completing over 8,500 fulfillment requests annually. Utilizing VoIP Supply’s Provisioning and Professional services allows you to take complete control in providing the perfect solution to your customer without the time constraints, and financial burden of completing these tasks in house.

• VoIP Supply’s Reclaim Equipment Buyback Program

  VoIP Supply’s Reclaim equipment buyback program is your outlet for selling off your used and excess VoIP equipment. With Reclaim you can submit your equipment for sale to VoIP Supply and receive fair market value for it allowing you to "reclaim" a portion of your original investment. Reclaim is the easiest way to sell your inventory

Address
635 Fritz Drive, Suite 220
Coppell, Texas 75019
United States of America

Website
www.voxai.com

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR

Products

• vInteract

  vInteract is Voxai’s private cloud solution supporting the full Genesys Pure Engage suite. Solutions are customized and dedicated to helping your company achieve customer experience objectives, vInteract can mirror any contact center solution architecture implemented in a premise environment. Voxai can stand up your customized contact center in as few as 90 days. Voxai can also provide a customer experience uplift to your premise technologies like IVR, reporting, chat or analytics solutions!

Vyopta provides a single system to monitor and improve the performance of large video and web collaboration networks. We are the only solution to offer multivendor monitoring and analytics for unified communications. Vyopta monitors over 500 million video minutes per year on infrastructure technology from vendors including Cisco, Polycom, Microsoft, Vidyo, Acano, and Pexip. Many of the largest private and public sector enterprises use Vyopta across healthcare, technology, financial services, government, higher education, and more.

Address
3755 S Capital of Texas Hwy
Suite 340
Austin, Texas 78704
United States of America

Website
www.vyopta.com

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WEBTEXT is the No. 1 messaging CPaaS (Communications Platform as a Service) for contact center worldwide and the only CPaaS integrated with 75% of all CRM platforms. Our network of gateways delivers messaging worldwide. No other CPaaS offers as many turnkey contact center messaging integrations as WEBTEXT. It’s easy to deploy and users keep their existing voice provider. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise.

Address
36E Main St., Suite 201
Norristown, Pennsylvania 19401
United States of America

Website
www.webtext.com

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Wildix is a multinational company that develops browser-based UC&C solutions and VoIP products. Wildix system is a complete and scalable solution for companies. Offering a complete range of Hardware products and UC&C features, Wildix has been the first vendor to fully integrate WebRTC for direct audio and video communication support in the web browser without the need to install any software or configure VPN.

Address
175 S. Third Street
Suite 350
Columbus, Ohio 43215
United States of America

Website
www.widlix.com/us

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Winnov is a technology leader in HD capture and streaming technologies and maker of Cbox – the AV platform that evolves with customer needs. Cbox solutions provide organizations with a cost-effective way to easily capture and share rich media experiences. Fortune 500 companies, leading universities, training organizations, and government agencies rely on Cbox to create the most engaging live and on-demand video experiences for any device.

Address
3910 Freedom Circle
Suite 102
Santa Clara, California 95054
United States of America

Website
www.winnov.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Unified Communications
• Video: Desktop
• Video: Mobile

Products

• Cbox L3

  Ideal for big deployments, Cbox L3 is a perfect fit for organizations requiring presentation and lecture capture across a large number of rooms.

• Cbox S3

  The feature-rich and flexible video capture solution ready for multi-source lecture capture, corporate training, medical procedures, or stream live broadcasts.

• Cbox S3+

  The big brother of the S3, the S3+ does everything the S3 can with the added power boost you might need for additional outputs or special applications.

• Cbox P3

  If you’re on the go, Cbox P3 is a godsend. With an easy-to-use, built-in touchscreen, Cbox P3 is a powerful and portable studio in a box which easily fits in the overhead bin of a plane.

• Winnov Command Center

  Winnov’s Command Center software provides centralized monitoring and complete control of Cbox recorders from anywhere for high-touch room productions to fully automated video workflows.

Privately owned and operated by Cisco Systems co-founder Len Bosack, XKL provides high capacity DWDM optical networking products for robust enterprise deployment, service providers, and seamless cloud migration. XKL’s DWDM appliances are built with the future in mind and offer users flexibility and the opportunity to scale simply and economically, all while providing a familiar and proven management plane for IT staff. The company is headquartered in Redmond, Washington.

Address
11601 Willows Road NE, Suite 101
Redmond, Washington 98052
United States of America

Website
www.xkl.com

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With over 33 years experience enabling and managing collaboration roadmaps for partners globally, Yorktel knows what makes enterprise collaborations successful. It’s more than tech specs, clouds and codecs. It’s the way people work; where they are, the room types they need, the interoperability required and the post-implementation adoption and support. Yorktel understands people and their workflows so that you realize your technology ROI and your people can do what they do best.

Address
81 Corbett Way
Eatontown, New Jersey 07724
United States of America

Website
www.yorktel.com

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Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

Address
1019 Market Street
San Francisco, California 94103
United States of America

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps

Products

• Customer Support

  Customer Support Platform

• Omnichannel Support

  Chat, Customer Support, Mobile, Talk, Guide, Explore

• Guide

  Help Center

• Chat

  Chat

• Talk

  Voice Channels

Founded on the belief that deskless workers need a better way to communicate, Zinc provides the only All Mode Communication Platform bent on driving business results. With access to real-time communication any time on any device, Zinc truly transforms the way businesses run. Loved by users and trusted by the enterprise, customers include GE, Hyatt, BlueLine Rentals, Vivint, Marriott and Gaylord Hotels. Visit www.zinc.it and follow @Zinc on Twitter.

Address
55 New Montgomery St. Suite 888
San Francisco, California 94105
United States of America

Website
www.zinc.it

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