Enterprise Connect 2022

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Address
675 Creekside Way
Campbell, California 95008
United States of America

Website
www.8x8.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Address
410 Terry Ave North
Seattle, Washington 98109
United States of America

Website
aws.amazon.com

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the third consecutive year. RingCentral is headquartered in Belmont, Calif.

Address
20 Davis Drive
Belmont, California 94002
United States of America

Website
www.ringcentral.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.

Address
23 Main Street
Holmdel, New Jersey 07733
United States of America

Website
www.vonage.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Address
170 W Tasman
San Jose, California 95134
United States of America

Website
www.webex.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• A/V Meeting Room Technologies

Products

• Webex for flexible workstyles

  The Webex Suite brings calling, messaging, meeting, polling and whiteboarding in one-easy-to use and secure app. Integrations help customize workflows, and robust AI features create inclusive environments with real-time transcription, translation and your own enterprise class collaboration assistant . Designed to easily adapt to different workstyles needs, create deeper engagement and support more personalized experiences – including tools to support well-being goals of individuals and teams - Webex helps makes hybrid work more engaging. https://www.webex.com/collaboration-suite.html

• Webex reimagined workspaces

  Elevate your workspace experiences with powerful collaboration devices that bring together audio, video, whiteboarding and easy app integration. Webex devices enable smart hybrid work with consistent experiences across remote and office locations. Headsets, IP Phones, cameras, desktop and room-based systems optimize performance for your users and are easy for admins to secure, manage and scale anywhere. https://www.webex.com/collaboration-suite.html

• Webex security, manageability and performance

  Select a flexible collaboration platform that adapts to your business needs. Webex powers secure hybrid work and customer experiences on a global scale. Open and extensible, Webex enables continuous collaboration, bringing together calling, meeting, messaging, polling, events, contact center, devices and 3rd party application integrations. Easy single pane of glass administration, deep analytics and trouble shooting capabilities as well as customized reporting and alerts help scale your business for hybrid work https://www.webex.com/control-hub.html

• Webex connected event experiences

  Enable seamless event execution and interactive experiences for all . The all-new Webex Events blends the traditional in-person and online event experience ranging from company town halls and training to conferences and networking events with enterprise class tools to support manageability and compliance Host professional webinars with custom registration pages, rich presentation options, moderator controls, flexible breakout sessions and post-event reporting using Webex Webinars https://www.webex.com/products/event-management.html

• Webex Customer Experience

  Webex enables organizations to deliver differentiated customer experiences, every time. The all-new Webex Connect is an enterprise CPaaS solution that automates and orchestrate all your customer interactions centrally. Webex Contact Center is an enterprise grade cloud contact center solution with intuitive agent desktop and digital first customer engagement – designed with open API and including integration with Webex Connect for seamless customer service across digital and live channels https://www.webex.com/products/customer-experience.html

Zoom helps people stay connected so they can get more done together. From meetings, chat, phone, and webinars to conference room systems and online events, Zoom powers all your communication needs. Our secure, reliable video platform offers a high-quality experience that is easy to manage, use, and customize.

Address
55 Almaden Blvd Ste 600
San Jose, California 95113
United States of America

Website
zoom.us

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.

Address
Venture Center III, 900 Main Campus Dr, Suite 500
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Established upon the former successful joint venture between audio specialist Sennheiser and the world-leading hearing technology group Demant, EPOS designs, manufactures and sells pioneering high-end audio and video solutions for business professionals and serious gamers. Owned by the Demant Group and with headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries. Find more information at www.eposaudio.com

Address
Industriparken 27
Ballerup, DK-2750
Denmark

Website
www.eposaudio.com

Social Networks

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.

Address
3001 Bishop Dr. Suite 350
San Ramon, California 94583
United States of America

Website
www.five9.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale, fostering customer trust and loyalty.

Address
2001 Junipero Serra Blvd
Daly City, California 94014
United States of America

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

Google's mission is to organize the world's information and make it universally accessible and useful.

Address
1600 Amphitheatre Parkway
Mountain View, California 94043
United States of America

Website
www.google.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Team Collaboration/Chat Apps
• Unified Communications

GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent.

Address
333 Summer Street
Boston, Massachusetts 02210
United States of America

Website
www.goto.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• A/V Meeting Room Technologies

Products

• GoTo Connect

  GoTo Connect is all-in-one communications software built for SMBs. GoTo Connect combines an enterprise-class phone system, meetings, contact center, webinars and training into one solution that’s accessible anywhere. It’s powered by the best admin tools on the market, the most reliable platform, with #1 rated customer support and delivered at an incredible value.

• GoTo Resolve

  GoTo Resolve helps IT professionals streamline their helpdesk by consolidating reactive remote support tools and proactive unattended remote access technology with conversational ticketing. Support teams can provide fast, consistent IT support for in-office and remote workers, on and from all devices with easy-to-use, flexible tools to turn requests into resolutions for a refreshingly simple IT support experience

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

Address
655 Montgomery St Suite 1000
San Francisco, California 94111
United States of America

Website
www.livevox.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Voicemail/Unified Messaging
• Text-based Messaging (email, IM)

Address
One Microsoft Way
Redmond, Washington 98052
United States of America

Website
www.microsoft.com/en-us

Sinch’s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses use Sinch’s advanced technology platform to engage with their customers, including many of the world’s largest companies and mobile operators. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has local presence in more than 50 countries. Shares are traded at NASDAQ Stockholm: XSTO:SINCH. Visit us at sinch.com.

Address
550 West Adams StreetSuite 900
Chicago, Illinois 60661
United States of America

Website
www.sinch.com/inteliquent

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Voicemail/Unified Messaging
• WebRTC
• Text-based Messaging (email, IM)

Slack is your Digital HQ–a place where work flows between your people, systems, partners and customers. Slack breaks down communication silos inside and beyond your organization by bringing teams and tools together around common goals, projects and processes in channels and in Slack Connect. It removes the limits of physical walls, giving people the flexibility to do their best work where, when and how they prefer with huddles and clips. And it empowers everyone to automate common tasks with apps and workflows. In the digital-first era, Slack makes work simpler, more pleasant and more productive.

Address
500 Howard St
San Francisco, California 94105
United States of America

Website
slack.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Slack Platform

  Slack Platform unlocks the power of automation by empowering anyone to connect their tools and systems in channels, where their team is already collaborating. Whether you're streamlining approvals and requests or tackling incident response, the Slack Platform flexes to your team's unique needs and helps you build smarter workflows that free up time for more impactful work. More than 90 percent of paid customers use apps to customize and get more out of Slack.

• Slack Connect

  Slack Connect is a better way to work with people outside your company. Slack Connect transforms the way you work alongside your partners, vendors or customers by moving conversations out of siloed email threads and into the same place.

• Enterprise Grid

  Enterprise Grid is designed to make everything people love about Slack more powerful for larger organizations. Enterprise Grid connects unlimited workspaces for each department, office location, or team, and offers additional messaging capabilities shared across the entire company. On top of that, it provides the infrastructure needed to securely manage every workspace, user, and integration day to day.

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Address
388 Market Street, Suite 1300
San Francisco, California 94111
United States of America

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Talkdesk CX Cloud™

  Talkdesk CX Cloud is a complete cloud contact center solution with Talkdesk AI for a better way to great CX.

• Talkdesk Financial Services Experience Cloud™ for Banking

  Talkdesk Financial Services Experience Cloud™ for Banking is a turnkey, purpose-built solution that’s connected, intelligent, and secure. With out-of-the-box integrations and workflows, and state-of-the-art encryption — all powered by Talkdesk AI — banks can unlock the promise and potential of a great client experience.

• Talkdesk Healthcare Experience Cloud™ for Providers

  Talkdesk Healthcare Experience Cloud™ for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. With industry-specific out-of-the-box integrations and workflows, and actionable insights — all powered by Talkdesk AI, providers can realize value faster while positively impacting patient interactions.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Address
375 Beale Street, Suite 300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• SIP Trunking Services

Technology is complex, and transformation is fast. But when it comes to connectivity and communication, AT&T Business has you covered. We combine our leading portfolio with continuous innovation and investment in our networks to give you what you need to move your business forward. With experience across industries, we understand your business demands, and deliver the right insights, guidance, and highly secure solutions for you. From 5G to fiber, edge to cloud, we help you tackle todays’ challenges and seize tomorrow’s opportunities.

Address
208 South Akard Street
Dallas, Texas 75202
United States of America

Website
www.business.att.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security

BlueJeans is the world’s leading provider of interoperable video communication, bringing video to you wherever you are. Thousands of global companies use BlueJeans every day for meetings, events, and on social networks across any location or device including mobile, desktop, and room systems. BlueJeans replaces traditional web conferencing technologies for a modern workforce, delivering face-to-face video communication for any organization who wants to bring their employees, leaders, and partners closer together.

Address
1 Verizon Way
Basking Ridge, New Jersey 07920
United States of America

Website
bluejeans.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• WebRTC

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Address
200 West Street
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

DTEN is changing the way people connect and collaborate through immersive, video-first hardware and subscription services. Our solutions are found in businesses, schools, homes and hybrid environments worldwide, delivering intuitive, high-quality, and real-life video conference experiences for every meeting space. As a recipient of multiple international awards, DTEN is recognized for plug-and-play simplicity, superior audio visual clarity, and fluent, elegant designs. DTEN was founded in 2015 and headquartered in San Jose, California; Zoom Video Communications, Inc. is an investor. Find more at www.DTEN.com.

Address
97 E. Brokaw Road
San Jose, California 95112
United States of America

Website
dten.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• DTEN D7 55" / 75" / Dual 55"/ Dual 75"

  The DTEN D7 is an award-winning, all-in-one, plug and play video conferencing solution for unparalleled collaborations.

• DTEN ME Pro

  The DTEN ME Pro provides flexible work areas for employees who may be splitting their time between home and office. With Zoom's new app pairing function, it allows visitors to instantly pair their personal Zoom handle, and unpair when finished.

• DTEN Mate

  The DTEN Mate is a portable touchscreen tablet that provides intuitive whiteboarding and annotation tools with screen mirroring for easy control.

• DTEN ONboard
• DTEN GO

  The DTEN GO offers an advanced microphone array and smart camera system in a sleek and compact form factor for professional video meetings wherever you have an existing TV or display.

Edify connects businesses with customers and employees with each other, making business communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a cloud-native no-code solution that lets users move seamlessly among channels within one conversation, just as we do on our phones. Edify removes all the risk once associated with moving to the cloud by delivering global availability, real-time redundancy, no-waste pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.

Address
401 Wilshire Blvd
Santa Monica, California 90401
United States of America

Website
www.edify.cx

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Powered with AI and analytics, our omni-channel platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value automated communications solutions that work seamlessly with your existing business software and infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone and are also accessible through developer APIs.

Address
155 Bovet Road, Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

Social Networks

At Jabra, we’ve been transforming how people experience sound for over 150 years. Today, as part of the GN Group, our research and engineering keep us one step ahead of the ever-changing audio-visual needs of the modern world. We recognize how premium sound and video benefits both consumers and businesses. From intelligent headsets for the everyday; to communications tools for professional use; to medical-grade sound technology for the healthcare sector, our products revolutionize the enjoyment of music, calls and media and help professionals work more productively.

Address
900 Chelmsford StreetTower II, 8th Floor
Lowell, Massachusetts 01851
United States of America

Website
www.jabra.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Address
595 Market Street Suite 1130
San Francisco, California 94105
United States of America

Website
observe.ai

Pexip simplifies complex video conferencing to empower teams and organizations to meet and collaborate face-to-face, regardless of location or technology. Our scalable platform, with enterprise-grade security, enables high-quality video meetings, interoperability with Microsoft and Google solutions, and video system device registration. Customers can deploy Pexip on their own privately hosted servers, in their own cloud of choice (Azure, Google Cloud or AWS), as a hybrid, or as a service. With a diverse set of APIs, Pexip can be customized to fit customers’ unique needs and existing infrastructure. This makes Pexip the leading provider for large enterprises and public sector organizations.

Address
13461 Sunrise Valley Dr #130
Herndon, Virginia 20171
United States of America

Website
www.pexip.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Enterprise Room Connector

  The Pexip Enterprise Room Connector includes everything you need to optimize your video conferencing rooms and make hosting and joining video meetings a painless experience. Modern workspaces are filled with video-capable meeting and digital collaboration platforms. Pexip bridges the gaps between these platforms. With Pexip's interop solutions, you can seamlessly join Microsoft Teams or Google Meet meetings with third-party video conferencing systems and integrate with your existing video hardware, workflows, and platforms.

• Microsoft Teams Cloud Video Interop (CVI)

  Pexip Cloud Video Interoperability (CVI) enables professional SIP and H.323 video conferencing systems and room hardware to join Microsoft Teams as if they were native Microsoft clients. Pexip is a Microsoft-certified video interoperability platform which enables full interop from multi-vendors, including Cisco, Polycom, LifeSize, and others.

• Google Meet Interoperability

  The Pexip Google Meet interoperability solution allows third-party video conferencing devices and systems to natively join Meet calls. It extends the use of Meet across organizations that have multiple video meeting solutions from vendors such as Cisco and Polycom, or even Skype for Business.

• Video Engagement Platform

  Pexip's video platform can help you engage your customers, clients, and patients to provide a better digital experience. Our infrastructure was built to integrate with other technologies and is flexible enough to support industry-specific B2C use cases such as digital banking, online retail, virtual courts, telehealth, and public services.

• Skedify by Pexip

  Skedify provides frictionless scheduling and video meetings that enable your salesforce and advisors to meet customers in their preferred channel at the right time.

Poly (NYSE: POLY) creates premium audio and video products so you can have your best meeting -- anywhere, anytime, every time. Our headsets, video and audio-conferencing products, desk phones, analytics software and services are beautifully designed and engineered to connect people with incredible clarity. They're pro-grade, easy to use and work seamlessly with all the best video and audio-conferencing services. Poly MeetingAI delivers a broadcast quality video conferencing experience with Poly DirectorAI technology which uses artificial intelligence and machine learning to deliver real-time automatic transitions, framing and tracking, while NoiseBlockAI and Acoustic Fence technologies block-out unwanted background noise. With Poly (Plantronics, Inc. – formerly Plantronics and Polycom), you'll do more than just show up, you'll stand out.

Address
345 Encinal Street
Santa Cruz, California 95060
United States of America

Website
poly.com

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• A/V Meeting Room Technologies

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit rbbn.com.

Address
6500 Chase Oaks Blvd. Suite 100
Plano, Texas 75023
United States of America

Website
rbbn.com

Social Networks

Products/Services Offered

• AI/Analytics
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level.

Address
Salesforce Tower415 Mission Street, 3rd Floor
San Francisco, California 94105
United States of America

Website
www.salesforce.com

Social Networks

Products

• Service Cloud Customer Service

  Connect everything, from your customer data to your service experts, all on one platform. Solve problems fast with AI-powered workflows. And give your customers a personalized, all-digital experience they’ll love with Slack and Service Cloud, the world's #1 customer service software.

• Service Cloud Automation & Workflow

  Give your customer service automation strategy a boost with AI-driven insights. Serve up the right case to the right person at the right time with actionable insights and recommendations. With intelligence built right into Service Cloud, you can: - Deploy AI within existing or new workflows - Streamline resolution with automatic prioritization and routing - Surface the most effective offers and next best actions

• Service Cloud Workforce Management & Engagement

  Unify your service processes and people with workforce management and engagement software. Assign agents seamlessly with workforce management software. Predict case volumes, balance staffing and schedules, and engage agents in an integrated workspace.

• Service Cloud Telephony & Voice

  Solve phone cases faster and smarter with Service Cloud Voice. Today you can give all your customers a great phone experience no matter where your agents take calls. That’s because, with Service Cloud Voice, your telephony is now one with your Salesforce CRM. So agents get a better experience and supervisors get enhanced visibility across all channels, driven by AI insights on an intuitive console.

• Service Cloud Digital Channels

  Deliver faster service at scale. Anytime. Anywhere. On any channel. Reach customers on every digital channel. Whether on mobile messaging, web chat, or social networks, the #1 service platform helps you provide a consistent experience while increasing CSAT.

Address
311 W. Superior St.
Chicago, Illinois 60654
United States of America

Website
telnyx.com

ThreatLocker® improves enterprise-level server and endpoint security by blocking unknown application vulnerabilities through Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions. www.threatlocker.com

Address
2301 Lucien Way, Suite #325
Maitland, Florida 32751
United States of America

Website
www.threatlocker.com

Social Networks

Products/Services Offered

• Security

Products

• ThreatLocker Default-Deny

  Allow only known and trusted applications to run on your systems.

• Ringfencing

  Control how applications can interact with each other and protect network resources, registry and your data from misbehaving software.

• Storage Control

  Determine what kinds of files can be saved to, copied from, or deleted off your systems. Set individual policies for file types like text and video, as well as unique policies for storage devices like hard drives or servers.

• Elevation Control

  Allows you to elevate a local user's privileges to that of a local administrator for the selected applications. Reduce the number of local administrator accounts you need, and harden your environment

• Audit File and Application Access

  Audit all file and application access in real-time. See information for remote and local users in an easy-to-search unified audit.

Verizon, a global technology leader and publisher of the Data Breach Investigations Report, offers a suite of enterprise focused solutions to help hotel IT professionals reach goals quickly and more efficiently by transforming guest experiences, providing staff with digital tools and intelligent security solutions. We help keep brands visible, connected and secure.

Address
One Verizon Way
Basking Ridge, New Jersey 07920
United States of America

Website
www.verizon.com

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• Unified Communications

Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. As one of the best providers in more than 140 countries and regions, Yealink ranks No.1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Leadership Award Report, Frost & Sullivan, 2019).

Address
No.1 Ling-Xia North Road, High Tech Park, Huli District,
Xiamen, Fujian 361009
China

Website
www.yealink.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Room Systems

Address
1709 Hwy 34Suite 3A
Wall Township, New Jersey 07227
United States of America

Website
inform.911inform.com

Biamp is a leading provider of innovative, networked media systems that power the world’s most sophisticated audiovisual installations. The company is recognized worldwide for delivering high-quality products and backing each one with a commitment to exceptional customer service.? The award-winning Biamp products include Conference Room Solutions that deliver truly extraordinary communication with unparalleled ease of management. Engineered to optimize productivity, our products provide seamless audiovisual experiences for meeting spaces of all sizes, from Huddle Rooms to Large Conference Rooms.

Address
9300 SW Gemini Drive
Beaverton, Oregon 97008
United States of America

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Communications Systems Management, Configuration & Troubleshooting
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Vidi 250

  The Vidi 250 is a wide angle 4K camera designed for use with video conferencing systems. Intended for huddle room or small to medium conferencing rooms, the Vidi 250 has a 120° wide field of view, allowing everyone in the room to be seen. The Vidi 250 uses auto framing technology to identify meeting participants and to adjust the focus and zoom to keep participants in view. The Vidi 250 can be either display mounted or wall mounted.

• Parlé VBC 2500 Conferencing Video Bar

  Parlé VBC 2500 is an all-in-one conferencing bar featuring Biamp Audio Intelligence and Biamp Video Intelligence to deliver premium AV experiences for small and medium conference rooms. With integrated AEC, AGC, and NRD, the VBC 2500 uses a 27-microphone array and Biamp Beamtracking™ technology to actively track and intelligently mix conversations from around the room. Two smart speakers use distortion compensation and dynamic bass enhancement technology to create room filling audio with superior speech reproduction. The VBC 2500 also features Biamp Launch, an automated tuning system that optimizes the audio to each unique conference space. Parlé VBC 2500 includes a wide angle 4k camera designed for conference room environments. The camera incorporates high quality optics to enable streaming crystal clear video at 1080p @ 30fps. The VBC 2500 uses auto framing technology to identify meeting participants and to adjust the focus and zoom to keep participants in view.

• Biamp MRB-M-X400-C Medium Meeting Room Bundle

  This bundle provides a complete audio solution for meetings of up to 11 people, including everything required to outfit a conference room to enable clear communication in every meeting. Our next generation TesiraFORTÉ X 400 is tailormade for modern meeting rooms, reducing the amount of hardware and connections needed to complete a space, and Biamp Launch ensures that room deployments are lightning fast and 100% consistent, making for a fully optimized collaboration experience every time. Incorporating Beamtracking® technology, our award-winning Parlé microphones latch onto the voices of meeting participants, allowing them to move freely around the space while remaining easily heard and understood. Designed to provide superior voice reproduction in conferencing environments, Desono C-IC6 loudspeakers deliver superior audio clarity for the entire room while our unique single cable connection scheme allow installers to take advantage of configuration-free networking. In addition, the included pre-terminated category cabling gets meeting spaces up and running in half the time of competing systems.

• Parlé TCM-1A Pendant Microphone

  The Parlé TCM-1A is an AVB ceiling microphone and PoE+ amplifier comprised of a pendant microphone and plenum box. Each microphone includes Beamtracking technology with three 120-degree zones, providing full 360-degree coverage of the meeting space. The plenum box is equipped with an additional RJ-45 connector for daisy-chain connections; a maximum of three microphones are permitted per daisy chain (one TCM-1 or TCM-1A required, plus up to two TCM-1EX). The 2-channel PoE+ amplifier includes an internal limiter, selectable power, and a burst mode to handle peak signals.

• Parlé TTM-X Tabletop

  The Parlé TTM-X is an AVB low profile tabletop microphone for use in Tesira systems. Comprising a network box and a tabletop microphone, each microphone includes Beamtracking technology with four 90-degree zones, providing full 360-degree coverage of the meeting space. Each network box has its own digital signal processing module and comes with an additional RJ-45 connector to add an optional TTM-XEX.

Bicom Systems delivers Open Standards Turnkey Telephony Systems since 2004. Our communication solution consists of five products. The essentials include PBXware, SERVERware, and sipPROT. Our Unified Communications apps gloCOM, gloCOM GO, and gloCOM Meeting have features that set us apart with a competitive advantage. Bicom Systems offers both hosted and on-premise solutions for Unified Communications. Both models offer unique advantages. Hosted deployment option relieves a company of the burden of purchasing and maintaining the hardware. The company can seamlessly upscale or downscale its own hosted resources. Companies that opt for the deployment self-hosted model have complete control over all their servers and data and, possibly even more important, the peace of mind that comes from knowing that all your business data resides safely in-house. Our business strategy is based on encouraging and supporting resellers to grow their business by adding VoIP to their services. As their provider, we stay on their side by providing training and support in daily operations. We have successfully deployed on every continent. Our products are used daily by SMBs, enterprises, contact centers, governments, and more.

Address
2719 Hollywood Blvd B-128
Hollywood, Florida 33020-4821
United States of America

Website
www.bicomsystems.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications
• A/V Meeting Room Technologies

Products

• gloCOM & gloCOM GO

  gloCOM and gloCOM GO are Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse by integrating with PBXware, our VoIP Telephony Platform.

• PBXware Telephony Platform

  PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium-sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers, and governments worldwide by combining the most advanced of the latest technologies.

• PBXware Contact Center Edition

  PBXware Contact Center Edition is designed to simplify and enhance call management at busy call centers and contact centers of any size. Contact Center enables companies to increase efficiency in the workplace and transform the way they conduct business.

• gloCOM Meeting

  gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of gloCOM's contacts, the user can start collaborating with a single click. gloCOM meeting allows the user to meet with multiple people simultaneously while offering: Video Conferencing, Audio Conferencing, Screen Sharing, Remote Control, and Group chat.

• SERVERware

  SERVERware is the only Virtualization Platform tailored to Hosting Telephony & Unified Communications in the Cloud. SERVERware delivers a wide range of IP services and applications with high availability, stability, and reliability for a maximum up-time. SERVERware Serves many different types of clients with different PBXware editions at the same time plus sipPROT, all through one interface. The new GUI has made the management of hosts, VPSs, and resources easier than ever. SERVERware has been completely revamped with a new underlying virtualization technology, has 64bit and 32bit backward compatibility with older versions of PBXware. SERVERwarehas shared, fault-tolerant, highly available, and redundant network storage, high data integrity protection, and a built-in backup system. Bicom Systems’ SERVERware Virtualization Platform is available in the Standalone, Mirror, and Cluster Editions, offering fault tolerance, high availability, and processing and storage scalability.

Address
2200 Mission College Blvd
Santa Clara, California 95054-1549
United States of America

Website
www.intel.com

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.nice.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services/Consulting/VAR
• Unified Communications
• Text-based Messaging (email, IM)

Products

• Automation & AI
• Customer Analytics
• Open Cloud Foundation
• Omnichannel Routing
• Workforce Engagement

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience.

Address
2300 Oracle Way
Austin, Texas 78741
United States of America

Website
www.oracle.com/industries/communications

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)

Products

• Oracle Communications Session Border Controller

  Bring Your Own Carrier or Direct Routing to Zoom and Teams

• Oracle Communications Security Shield Cloud

  A comprehensive view of the network identifies questionable calls and anomalous behavior

Address
3200 Gracie Kiltz Lane
Austin, Texas 78758
United States of America

Website
www.shokz.com

Address
5800 West Touhy Avenue
Niles, Illinois 60714
United States of America

Website
www.shure.com/americas

Address
400 Atlantic St.
Stamford, Connecticut 06901
United States of America

Website
enterprise.spectrum.com

Airkit, based in Redwood City, CA, simplifies how self-service customer experiences are made, with a CX Automation Platform that easily integrates with existing systems. Using rich templates and low code, any team can build digital journeys that engage today's customers. Fortune 500 and digital-first businesses use Airkit to engage digital consumers, accelerate revenue, improve customer service and reduce inefficiency.

Address
2114 Broadway
Redwood City, California 94063
United States of America

Website
www.airkit.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, and Salesforce.

Address
1121 San Antonio Rd, Suite C202
Palo Alto, California 94303
United States of America

Website
www.aisera.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

AVer is an award-winning provider of visual collaboration solutions that improve productivity and enrich lives. From increasing competitive advantage for business to accelerating learning in the classroom, AVer solutions leverage the power of visual communications to help people connect with one another to achieve great things. Our product portfolio includes Enterprise-Grade USB Video Conferencing Cameras, Professional Tracking PTZ Cameras, Wireless Document Cameras, and Enterprise Grade All-in-One Touch Panels for Video Conference Applications. We strive to provide industry-leading service and support that exceeds our customers’ expectations and help people #connectbetter.

Address
668 Mission CourtFremont, CA 94539
Freemont, California 94539
United States of America

Website
www.averusa.com

Social Networks

Products/Services Offered

• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

Products

• CAM550

  The CAM550 is a 4K dual-lens PTZ conferencing camera. Made with Qualcomm Technologies, the CAM550 combines dual-lens functionality, dynamic framing technology, gesture control, and smart gallery capabilities to create a reliable and versatile solution for medium to large rooms. AVer’s CAM550 equips two 4K lenses to capture a complete view of the room with wide-angle clarity. The ?rst is a PTZ camera with 12X optical zoom (24X total zoom) to clearly frame meeting participants in medium and large rooms. The second is an AI lens with 95 ° FOV to provide a panoramic view of the room. The Smart Gallery feature puts up clear views of every participant during video calls, whether you are in a large conference room or working remotely. Enable gesture control camera operation to enjoy a fluent, safe video calling experience. 4K dual-lens camera technology captures the room in its entirety, providing a premium conferencing experience for mid-to-large scale rooms.

Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Stop waiting for post-call analysis to improve your operation. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say. Visit Balto.ai to see it in action.

Address
1227 Washington Avenue, Suite 200
St. Louis, Missouri 63103
United States of America

Website
balto.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting

Products

• Real-Time Guidance

  Balto guides agents to say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Real-Time Guidance.

• Real-Time Coaching

  Balto listens to calls and automatically alerts managers for coaching opportunities. Drive immediate agent improvement by coaching the right calls in real-time.

• Real-Time QA

  Balto automatically scores 100% of calls so you can focus on improving conversations - not on scoring them.

Enabling bright outcomes Imagine a way to see, sense, and share the intangible. It’s what happens when big data becomes knowledge. When images become insight. And when experiences come to life. That’s what Barco is all about. In a world where data and rich content are expanding exponentially, we empower you with impressive visualization and innovative collaboration solutions to help you make meaningful connections. For us, it’s you – the customer - that counts. We help you achieve your goals, whether it’s protecting the health and safety of millions, creating magical moments, or supporting people to work smarter together. We help you get the most out of what you do every day. So together, we create brighter outcomes, around the world.

Address
3059 Premiere Parkway, Suite 400
Duluth, Georgia 30097
United States of America

Website
www.barco.com

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.

Address
241 5th Ave. North, Suite 1200
Minneapolis, Minnesota 55401
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Calabrio ONE gives you a complete toolset to unlock the tremendous value buried within your customer interaction data and transform your entire business. One seamless solution, powered by the cloud, that combines a fully integrated workforce engagement suite with robust voice-of-the-customer analytics and business intelligence tools. Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement, and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

• Calabrio Call Recording

  Capture every voice. Make every interaction count. Customer interactions are the start of the data trail. You need a robust, reliable solution to record every call and transform customer interactions into highly usable data. Guarantee 100% capture and simplify compliance. Quickly search hundreds of hours of calls to prove adherence, settle disputes and mitigate risk. Connect the voice of your customer with key goals across the business.

• Calabrio Quality Management

  Every interaction is an opportunity. Strengthen relationships, deepen loyalty and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value.

• Workforce Management

  Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, customized reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment, while helping navigate the evolving world of work going forward. Calabrio WFM is a highly agile and scalable workforce management platform that allows delivery of seamless experiences for customers, agents and contact center managers—no matter where employees are working

• Calabrio Analytics

  Unlock the goldmine of intelligence buried in your contact center with sophisticated AI and ML-fueled speech, desktop and text analytics embedded throughout the new Calabrio ONE. Illuminate compelling, AI-driven insights—and put them into action to enrich human interactions. Transform every customer interaction, including web conference meetings, into usable data. Distill that data into key trends. Extract insights to drive profitable change in the contact center and across your business. It’s time to harness the true voice of your customer.

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.

Address
535 Mission St 14th Floor
San Francisco, California 94105
United States of America

Website
www.cognigy.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Cognigy.AI

  Enterprise Conversational AI platform for end-to-end customer service automation Learn more at https://www.cognigy.com/products/cognigy-ai

• Cognigy Voice Gateway

  AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations Learn more at https://www.cognigy.com/products/voice-gateway

• Cognigy Insights

  Fully integrated Conversational AI Analytics Suite for 360° Insights A powerful conversational AI analytics stack that enables enterprises to improve customer experiences and operational efficiency based on data-driven insights. Learn more at https://www.cognigy.com/products/cognigy-insights

The industry leader in AI-powered communication and collaboration, Dialpad delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. Dialpad is the only provider of TrueCaaS capabilities delivered from an enterprise cloud platform as one solution and communications experience. Dialpad is the ideal platform for the hybrid workforce, empowering companies to navigate a world of constant digital transformation and enabling people to have more engaged collaboration and smarter conversations. Simple to deploy and available on any device, Dialpad offers the ability to work smarter — not harder — from anywhere on any device.

Address
100 California St., Ste. 500
San Francisco, California 94111
United States of America

Website
www.dialpad.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Fusion Connect manages, orchestrates, and secures the critical technology infrastructure that enables the connected enterprise. We tailor our highly available and secure cloud communication, collaboration, security, and network management platforms to meet the unique needs of our mid-market and enterprise customers. Our AI-based management systems, along with our highly skilled technicians, dynamically ensure world-class application performance under any conditions. For more information visit us at www.fusionconnect.com

Address
210 Interstate North Parkway, Suite 200
Atlanta, Georgia 30339
United States of America

Website
www.fusionconnect.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Connectivity

  Business Internet Service Options ? Managed SD-WAN ? Dedicated Internet Access (DIA) ? Broadband ? Wireless Access ? Comparison

• Security

  Security Solutions ? Advanced Edge Security ? Advanced Endpoint Security ? Remote Access VPN ? PCIaaS

• Communications

  Business Voice Services ? Unified Communications ? Contact Centers (CCaaS) ? Hosted Voice ? SIP Trunks ? Microsoft 365 ? Calling Services for Teams ? Landlines (POTS) ? VoIP FAX ? Phones

Address
11808 Miracle Hills Drive
Omaha, Nebraska 68154
United States of America

Website
www.intrado.com

IR is a leading global provider of experience management solutions for business-critical technology environments. The company offers three key solution suites - Collaborate, Transact, and Infrastructure - that are powered by the hybrid-cloud Prognosis platform. Their solutions enable performance management, analytics, and business insights and are used by many of the world’s largest organizations, including major stock exchanges, banks, and telecommunication companies. IR Collaborate offers enterprise grade performance management and testing solutions across voice, web, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate, you can simplify complex unified communications and contact center environments and optimize the collaboration that connects your people.

Address
4700 S Syracuse Street Suite 1000
Denver, Colorado 80237
United States of America

Website
www.ir.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Products

• IR Collaborate

  Monitor and troubleshoot your unified communications with IR Collaborate. IR's Collaborate suite of solutions offer enterprise grade performance management and testing across voice, web, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and ensure the lines of communication are always open. Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Enterprise UC

  Optimize the collaboration that connects your people. With IR Collaborate, speed problem resolution, improve uptime, maximize user satisfaction and productivity, and gain complete visibility through a single pane of glass – regardless of what you collaboration tech stack includes. Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Contact Centers

  Ensure your lines of communication are always open. In an increasingly digital and automated world, contact centers are one of the few opportunities for human interactions your customers will have with your brand. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a superior customer experience, with IR Collaborate. Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Customer Experience Testing

  Optimize customer satisfaction and user experience with voice, web and video testing. With IR Collaborate voice, web and video testing solutions you can identify the gaps between your assumptions and actual system performance, and get the real-time insights you need to deliver a level of service that exceeds customer expectations. Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

• Service Provider

  As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, and more competition, technologies and complexities to contend with, it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line. With IR Collaborate you can confidently manage multiple customers to deliver a superior UCaaS customer experience. Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.

Kandy is a cloud-based, real-time communications platform offering proprietary Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Contact Center as a Service (CCaaS) capabilities, as well as Microsoft Teams Direct Routing as a Service (DRaaS). Kandy's white-label solutions enable service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, enterprises of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

Address
6500 Chase Oaks Blvd, Suite 100
Plano, Texas 75023
United States of America

Website
www.kandy.io

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging
• WebRTC

Kore.ai, recognized as a leader in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms, helps create AI-native virtual assistants for the enterprise that deliver extraordinary user experiences across all industries and regions. Kore.ai is the trusted advisor and preferred technology partner to drive breakthrough automation for its Global 2000 customers. Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by providing delightful customer and employee experiences with unmatched contextual intelligence.

Address
7380 West Sand Lake Road, Suite 390
Orlando, Florida 32819
United States of America

Website
kore.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• SmartAssist

  SmartAssist is the world's first AI-native CCaaS. It is an end-to-end contact center that delivers phenomenal customer and agent experiences on any voice, email, chat and digital channel with AI driving every aspect of the interaction. Intelligent routing, self-serve automation with virtual assistants, and AI-powered agent assistance leads to faster call resolution, reduced average handle time and more opportunities for up-selling and cross-selling. Built with flexibility in mind, this solution can be implemented end-to-end or various modules can complement your current contact center technology stack. SmartAssist is the smart contact center of tomorrow.

• Experience Optimization Platform

  Kore.ai's experience optimization platform enables enterprises to design, test, train, deploy, and manage virtual and process assistants in both voice and digital channels. The platform supports both on-prem and cloud deployments for over 30 channels in 26 languages. Central to Kore’s platform's capability are its superior NLU with explainable AI and CX & EX delivery frameworks. Speech recognition, analytics and integrations are essential components for end to end experience optimization. Recognized by the leading analysts as a leader in the conversational AI space, Kore.ai is trusted by hundreds of global enterprises.

• AgentAssist

  AgentAssist uses AI to monitor the customer-agent conversation and provide the agent with suggestions to improve their interaction. It provides next best action suggestions, suggests empathetic responses based on sentiment analysis and can completely automate the agent-customer conversation for various use cases. AgentAssist empowers contact center agents to provide better customer service, save time and drive efficiency through the contact center leading to extraordinary business results.

Kurmi Software is a global provider of solutions that simplify the management and administration of Enterprise Communications infrastructures. Kurmi’s ultra-scalable platform offers simple, customizable, and user-centric management of the market’s leading Unified Communications and Contact Center vendors (Cisco-Broadsoft, Avaya, Microsoft, Alcatel-Lucent, and others). Kurmi's customers see immediate impacts on provisioning time and other KPIs as well as reductions in operational costs as high as 80%. Founded in 2011 and with offices in Europe, North America and the Middle East, Kurmi serves Global 2000 companies and Tier1 service providers worldwide.

Address
60 Broad St, Suite 3502
New York, New York 10004
United States of America

Website
www.kurmi-software.com/en

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Address
1700 International Parkway, Suite 200
Richardson, Texas 75081
United States of America

Website
www.mavenir.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)

NetSfere is a secure enterprise messaging service and platform from Infinite Convergence Solutions, Inc. NetSfere provides industry-leading security and message delivery capabilities, including global cloud-based service availability, device-to-device encryption, location-based features and administrative controls. The service leverages Infinite Convergence's experience in delivering mobility solutions to tier 1 mobile operators globally and technology that supports more than 500 million subscribers and over a trillion messages annually. NetSfere is also compliant with global regulatory requirements, including GDPR, HIPAA, Sarbanes-Oxley, ISO 27001 and others. Infinite Convergence Solutions has offices in the United States, Germany, UK, India and Singapore.

Address
3231 N. Wilke Rd
Arlington Heights,, Illinois 60004
United States of America

Website
www.netsfere.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• E-911/Emergency Systems
• Team Collaboration/Chat Apps
• Video: Cloud-based Services
• Text-based Messaging (email, IM)

Products

• NetSfere Enterprise

  NetSfere Enterprise is the leading enterprise mobile messaging service that provides all preferred means of communication - text, video, and voice - all in one encrypted platform. NetSfere Enterprise provides industry-leading security and message delivery capabilities, including global cloud-based service availability, device-to-device encryption, location-based features and administrative controls. NetSfere is also compliant with regulatory requirements, including the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), Sarbanes-Oxley and others. Designed to meet the industry-specific challenges your organization is up against, NetSfere's next-generation approach allows employees to safely communicate business information in real-time via a user-friendly Web interface or mobile messaging app.

• NetSfere Omnichannel

  NetSfere Omnichannel enables enterprises to engage their customers and partners globally in a secured, reliable and cost-effective way. NetSfere Omnichannel Edge: > Multi-Channel - Orchestrate customer digital journey with multiple channels to communicate and engage at a global scale > Highly Secure - Protect your business and customer data with industry-leading encryption and security standards > Future Proof - Future-proof your technology with a mobile- first, messaging-first, cloud-based carrier-grade platform > Easy Integration - Build customer engagement at scale via secure, compliant, reliable programmable APIs > Compliance - Stay compliant with global regulatory and statutory compliance requirements > 24x7 Support - 24x7 support with the industry- leading response and resolution time including an end-to-end managed service model tailored to your needs https://www.infinite-convergence.com/omni

• NetSfere Mobile Solutions

  Industry Leading Messaging Solutions Trusted By Tier 1 Operators Globally NetSfere Mobile Solutions are a standards-compliant and next-generation ready offering, providing a comprehensive suite of mobility and messaging solutions to the Carriers. The technology supporting more than 500 million subscribers and over one trillion messages annually, enables carriers to enhance subscriber’s messaging experience with 5G, LTE, and IMS capabilities for today and in the future. Offerings: ?Rich Communication Service ?Personal Messaging Cloud ?Broadcast Message Center ?Universal Message Center ?Presence ?MMS Center ?SMS Center ?SMS Gateway https://www.infinite-convergence.com/mobile

SecureLogix is a fully dedicated call security and trust company, helping the enterprise safely communicate and transact with customers. We deliver a unified call protection and authentication solution to enterprise and contact center markets worldwide. We prevent call attacks, robocalls, spoofing and fraud, and deliver unique call identity risk scores to help quickly and cost-effectively authenticate all inbound callers. And we add critical security measures to outbound branded calls, delivering spoof-free, trusted outbound calls that increase your call answer rates while protecting your corporate calling numbers and reputation. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls over the past 15+ years for some of the world’s largest corporations and military installations.

Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas 78232
United States of America

Website
www.securelogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• E-911/Emergency Systems
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.

Address
44201 Nobel Drive
Fremont, California 94538
United States of America

Website
www.tdsynnex.com

For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.

Address
5230 Las Virgenes Road, Suite 210
Calabasas, California 91302
United States of America

Website
www.thrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Treasure Data is a best-of-breed enterprise CDP that powers the entire business to reclaim customer-centricity in the age of the digital customer. We do this by connecting all data and uniting teams and systems into one smart customer data platform to power purposeful engagements that drive value and protect privacy for every customer, every time. To learn more, visit www.treasuredata.com.

Address
800 W. El Camino Real, Suite 180
Mountain View, California 94040
United States of America

Website
www.treasuredata.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications

Products

• CDP for Service

  Treasure Data’s Customer Data Platform (CDP) for Service connects customer data from every single touchpoint across teams and channels to give your agents what they need to personalize the conversation, resolve issues quickly, and optimize your relationships. Go beyond CRM data, and give agents a comprehensive, real-time perspective of customers, complete with AI-driven recommendations.

• Treasure Data Journey Orchestration

  Today's consumer craves a personalized experience across all channels -- in-store, Website, customer service and more. Treasure Data Journey Orchestration Businesses today need to connect results-driven campaigns into a continuous, personalized experience that cuts across channels and business units. With Treasure Data’s Journey Orchestration, data-driven business people can utilize a drag-and-drop, no code canvas to orchestrate journeys across stages, channels and business units. They can connect each omni-channel touchpoint to relevant context that takes personalization to the next level, at scale.

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Fitbit, OneUnited Bank, and Turo trust UJET to deliver exceptional CX, no matter their size or location. So can you. Learn more at www.ujet.cx.

Address
201 3rd Street, Ste 950
San Francisco, California 94103
United States of America

Website
ujet.cx

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications

Unify Square is a wholly owned subsidiary of Unisys and helps businesses manage and secure their hybrid work for meetings, chats, and calls. Our software and services create a unified experience management solution to surface actionable insights and administer collaboration platforms-- optimizing and transforming performance health, security, & user effectiveness.

Address
777 108th Ave NE, Ste 2020
Bellevue, Washington 98004
United States of America

Website
www.unifysquare.com

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.

Address
121 South Eighth Street
Minneapolis, Minnesota 55402
United States of America

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail/Unified Messaging

Products

• 2nd Nature

  2nd Nature enables organizations and managed service providers to unify the provisioning and management of their various UC, PBX, voice messaging, and other critical business systems by providing a single, centralized management and administration interface. 2nd Nature was designed to help your UC, telecom, and IT teams spend less time navigating through the complex administration software that came with your systems and more time managing your communications responsibilities.

• LineOne

  LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets.

• HelpOne

  HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately change an employee’s voicemail password, phone PIN, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others without the assistance of overburdened voice engineers. Changes are immediate. No waiting. No work tickets. No hassle.

• NumberPro

  NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved, or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats.

• Automation

  Unimax offers automation solutions for workflows specific to your organization’s communications objectives. Our automated solutions reduce the time it takes to process workflows from days or weeks to seconds. Unimax’s automation solutions leverage our ability to synchronize data between UC, PBX and voicemail systems, directory systems (e.g. Microsoft Active Directory), IT service management software (e.g. ServiceNow), human resource software, enterprise resource planning applications (ERP), and other critical databases.

Virsae's innovative service management platform, VSM, is trusted by partners and organizations around the world to provide unrivaled interaction insight across their communications networks. Delivering proactive customer and user experience optimization, accelerated issue resolution, infrastructure and cost reduction, risk management and compliance. VSM's system agnostic technology overlays Machine Learning, AI and Automation, to process billions of data points every day. Our full stack, end-to-end, Technical, WFH Network and Room analytics provide unrivaled data-driven insights, enabling enterprises to get more value from their XCaaS investment.

Address
B:HIVE 72 Taharoto RoadTakapuna
Auckland, 0622
New Zealand

Website
www.virsae.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Virsae Service Management
• VSM Everywhere

VMware is an SD-WAN pioneer and SASE leader. VMware SASE converges cloud networking and cloud security services to deliver flexibility, agility, and scale for enterprises of all sizes.

Address
3431 Hillview Ave
Palo Alto, California 94304
United States of America

Website
sase.vmware.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

Products

• VMware SASE

  The secure access service edge (SASE) platform that converges cloud networking and cloud security service to deliver flexibility, agility, and scale for enterprises of all sizes.

• VMware SD-WAN

  Delivering an exceptional user experience with secure, reliable, and efficient access from any location to any cloud application.

• VMware Secure Access

  VMware SD-WAN and VMware Workspace ONE come together to enable secure, optimized, and high-performance access for remote and mobile workers.

• VMware Edge Network Intelligence

  Proactively manage client experience with AIOps for end user and IoT device performance, security, and self-healing in wireless and wired LAN, SD-WAN, and SASE

• VMware Cloud Web Security

  A cloud hosted service that protects users and infrastructure accessing SaaS and Internet applications from threats, offering visibility, control and compliance.

Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a customer service software company that designs solutions to help foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages.

Address
1019 Market Street
San Francisco, California 94103
United States of America

Website
www.zendesk.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)

Products

• Zendesk Support

  Zendesk Support puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

• Zendesk Chat

  Chat creates a personal connection between businesses and their customers. Reach out in the moment, anticipate customer questions, and offer help when—and where—they need it most.

• Zendesk Talk

  Easy to set up and use, Talk allows customer service teams to deliver phone support from the same platform they use for all other channels. The result is more productive agents, improved reporting, and better customer experiences.

• Zendesk Explore

  Zendesk Explore helps companies get instant access to the customer analytics that matter—and the deeper understanding that comes with it. Because building customers relationships works better when it’s driven by data.

• Zendesk Message

  Zendesk Message lets businesses develop relationships with their customers in real time, regardless of where they are messaging from. With a single, unified experience to manage a wide range of social media messaging apps, businesses can become more efficient and effective about managing their customer relationships.

Zingtree is a conversational workflow solution which guides contact center agents through decision trees to make better and faster decisions. Call Centers that use Zingtree achieve better business outcomes such as improved Average Handle Time (AHT), First Contact Resolution (FCR), faster Agent Onboarding, and increased compliance. Over 700 companies rely on Zingtree’s no-code software to easily build and maintain agent scripts and workflows.

Address
700 Larkspur Landing Circle, Suite 199
Larkspur, California 94939
United States of America

Website
zingtree.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Agent Call Scripts

  Create call scripts with decision trees to guide your agents to the next best action. No code, no IT/Eng required. Reduce agent ramp time, improve call compliance, AHT, and FCR. Fully-embeddable in your CRM, call center platform. Advanced reporting and sophisticated logic.

• Customer Self-Help

  Create an interactive online troubleshooter to guide customers to the answers they are looking for. Deflect support tickets, provide faster answers to customers. No code, no IT/Eng required. Fully-embeddable in your website or help center guides. Advanced reporting and sophisticated logic.

Absen Inc is the US subsidiary of Absen, a leading LED display manufacturer and is based in Orlando, FL.We provide our clients with high quality, innovative LED products at a great value.This combination of fantastic products with a knowledgeable sales team allows us to offer turnkey solutions with outstanding client experiences. We offer 24/7 service and support across the nation. Being part of the global Absen team, our service representatives experience the LED manufacturing process from the point of creation and understand all aspects of design, performance, and maintenance.

Address
7120 Lake Ellenor Dr
Orlando, Florida 32809
United States of America

Website
www.usabsen.com

Social Networks

Products/Services Offered

• Video: Room Systems
• A/V Meeting Room Technologies

Products

• Acclaim Plus

  The Acclaim Plus series offer the flexibility and performance to design the signage solution of your dreams, creating the ultimate seamless digital art. The Acclaim Plus series can be wall mounted, hung or stacked trom the tloor. It can be built in a vast varietyof shapes and sizes and is compatible with most media players. The Acclaim Plus series are not only one of the most versatile video solutions on the market but provides picture perfect bezel free video display to take your message to the next level

• AbsenIcon 3.0

  Absenicon is a revolutionary all-in-one LED screen for conferencing. It helps users to better facilitate presentations, brainstorming and decision-making. Delivering effective, convenient, comfortable, smart meeting experience.

Algo is a leading manufacturer of IP audio and video communication endpoints compatible with leading UC, UCaaS, and Mass Notification platforms. Working with some of the largest communication companies in the world, we have become a leading developer and trusted supplier to customers looking for dependability, proven compatibility, ease of deployment, and superior user experience for their paging, intercom, and alerting system needs. Algo's portfolio includes IP speakers, IP intercoms, IP paging adapters, IP strobe lights, IP supervision controllers, and endpoint accessories.

Address
4500 Beedie Street
Burnaby, British Columbia V5J 5L2
Canada

Website
www.algosolutions.com

Products/Services Offered

• E-911/Emergency Systems
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

Products

• Algo 8180 IP Audio Alerter

  Wideband IP Speaker for Voice Paging, Emergency Alerting & Loud Ringing – PoE https://www.algosolutions.com/product/8180-sip-audio-alerter/

• Algo 8186 IP Horn Speaker

  Wideband IP Horn Speaker for Voice Paging, Emergency Alerting & Loud Ringing – PoE https://www.algosolutions.com/product/8186-ip-horn-speaker/

• Algo 8301 IP Paging Adapter & Scheduler

  Wideband IP Paging Adapter & Bell Scheduler for Integrating Legacy Analog Amplifiers – PoE https://www.algosolutions.com/product/8301-ip-paging-adapter-scheduler/

• Algo 8138 IP Color Visual Alerter

  IP Color Visual Alerter for Telephone, Safety, Security & Emergency Alerting – PoE https://www.algosolutions.com/product/8138-ip-color-visual-alerter/

• Algo 8036 IP Multimedia Intercom

  IP Video Intercom with Touch Screen for Door & Gate Entry, Unattended Lobby & Kiosk Applications – PoE https://www.algosolutions.com/product/8036-ip-multimedia-intercom/

Apposite Technologies provides world-class network and application test solutions to enterprises, service providers, technology vendors, and government agencies worldwide. With both Network Emulation and Traffic Generation products, Apposite enables users to inject realistic application traffic onto accurate simulations of any wide-area network for a fast, easy way to optimize network and device performance. Apposite’s modern testing solutions help businesses deploy new technology with confidence while increasing automation and lowering costs associated with performance testing.

Address
17835 Ventura Blvd. Suite 211
Los Angeles, California 91316
United States of America

Website
www.apposite-tech.com

Social Networks

Products/Services Offered

• Security

Appspace helps companies connect the workforce, manage workspaces, and modernize the office experience. The Appspace platform is simple to use and supports every employee across the digital and physical workplace. With offices in the US, UK, UAE, Australia, and Malaysia, Appspace helps customers have an exceptional and collaborative workplace, whether employees are at the office, at home, or on the go. Over 3,000 customers and 150 of the Fortune 500 trust Appspace to create a workplace that employees love.

Address
5005 LBJ Freeway, Suite 1100
Dallas, Texas 75244
United States of America

Website
www.appspace.com

Social Networks

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics. Among our target groups are all companies that record their communication, especially contact centers, financial service providers, and public safety organizations. We record, analyze and evaluate interactions across all media – as a service from the cloud as well as on-premise. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. Headquartered in Germany, ASC is the #1 Europe-based player in its industry with subsidiaries in currently thirteen countries.

Address
101 Crawfords Corner Road, Suite 4126
Holmdel, New Jersey 07733
United States of America

Website
www.asctechnologies.com/english

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• ASC Recording Insights

  Record and archive your Microsoft Teams calls, meetings, screen sharing and chat, whilst complying with legal requirements. ASC Recording Insights is a Microsoft certified native built cloud solution for Teams, providing secure capturing and hosted in Microsoft Azure, integrating seamlessly with your collaboration platform.

AtlasIED is a recognized leader in the tech industry for over 85 years, developing innovative audio solutions for a wide variety of commercial environments. The company’s diverse, comprehensive, and ever-evolving solutions cater to the high-quality communication technology needs of markets globally. Technologically advanced and expertly engineered, AtlasIED’s products and systems deliver mass communication, high intelligibility announcements, IP-based visual and audio communications, distributed audio, background music, paging, and sound masking solutions to commercial projects, including those which are mission-critical. Family-owned, the company’s nine locations and a well-established network of experienced manufacturer representatives and distributors globally ensure exceptional customer support and service.

Address
4545 E Baseline Road
Phoenix, Arizona 85042
United States of America

Website
atlasied.com

Social Networks

Products/Services Offered

• IP PBXs/IP Telephony/Desk Phones
• Security
• SIP-based Products/Session Border Controllers (SBCs)

AudioCodes is a market leader in the design and development of advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications for service providers and enterprises. Its products are deployed globally in broadband, mobile, cable and enterprise networks. AudioCodes provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers (MSBRs), Session Border Controllers (SBCs), IP Phones, Media Servers, Value-Added Applications and Professional Services. AudioCodes’ underlying VoIPerfectHD™ voice technology leverages the company’s leadership in DSP, voice coding and voice processing technologies to deliver enhanced intelligibility and an improved end user voice communication experience. Visit our website: www.audiocodes.com

Address
200 Cottontail Lane , Ste A101E
Somerset, New Jersey 08873
United States of America

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications
• WebRTC
• A/V Meeting Room Technologies

From a few agents to a few thousand, Authority Software provides 100% cloud-based workforce optimization solutions that streamline contact center operations. Authority Center modules include quality management, workforce management, designer, and CX application packs. All designed from the ground up within the same platform to remove complexity and work together seamlessly. Find more information at authoritysoftware.com

Address
7154 N University Drive #211
Tamarac, Florida 33319
United States of America

Website
authoritysoftware.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• Quality Management

  Improve your customer service through quality assurance monitoring. Play, evaluate and store your call center recordings. Save time through better decision making and simplified performance reviews. Embrace a culture of quality in your business and deliver top-notch customer service. Our industry-standard file formats allow playback through any commercial media player and provide access to controls that include variable speed playback, allowing you to play audio at a pre-defined rate of speed, or by simply moving a slider.

• Workforce Management

  The right agents at the right times. Simplified. No more exporting and importing spreadsheets or guesses about under or over staffing. With forecasting and scheduling built from the ground up in the same platform, Workforce Management just got simpler, without sacrificing power and performance.

• Designer

  This no-code rapid application development platform is easy to use and incredibly powerful. Authority gives you the tools necessary to create efficiencies throughout the contact center process, whether it is a simple milestone driven process, or a complex series of rules that lead to multiple paths and points of escalation. Configure a one-of-a-kind CRM that is unique to your business. Or integrate it with your existing CRM to take advantage of the additional functionality offered. Boost agent performance and customer satisfaction by creating branched logic scripts that follow the natural flow of the call, minimize the possibility of human error, and provide consistency in every interaction.

• CX Application Pack

  Designed for rapid deployments, CX Application Pack offers pre-built CRM solutions for specific industry verticals including customer service, order management, fundraising, and more. Time to market just got faster and easier.

Automation Anywhere is the world’s #1 cloud automation platform, delivering intelligent RPA solutions across all industries globally to automate end-to-end business processes, for the fastest path to enterprise transformation. The company offers the world’s only cloud-native platform combining RPA, artificial intelligence, machine learning, and analytics to automate repetitive tasks and build enterprise agility, freeing up humans to pivot to the next big idea, build deeper customer relationships and drive business growth. For additional information, visit www.automationanywhere.com.

Address
633 River Oaks Parkway
San Jose, California 95134
United States of America

Website
www.automationanywhere.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Products

• Automation Anywhere Robotic Interface (AARI)

  AUTOMATION ANYWHERE FOR CONTACT CENTERS Cloud-native automation to power better service, faster. WHY INTELLIGENT AUTOMATION? Quick responses and resolutions are key to good service. When a contact center doesn’t have modern, digitally native technologies, agents must navigate through multiple, back-end systems, performing manual, repetitive tasks to resolve requests. And service can suffer. That’s where Automation Anywhere intelligent automation can help. AARI, the Automation Anywhere Robotic Interface, simplifies the agent experience onto one screen with cross-system automations for every step: before, during, and after calls. You can also use our intelligent automation to make your virtual agents more powerful to fetch data across modern and legacy systems. With native integrations for Google, Genesys, and Salesforce, our solution makes it easy to connect and scale your existing systems to cloud-native intelligent automation for faster deployment and ROI. Remove the barriers to humanbot collaboration and drive greater business outcomes with Automation Anywhere.

AVerMedia empowers people to easily connect and boldly create through innovative audiovisual technology. Our solutions help people work productively, build new relationships, and expand their horizons in ways that were not possible before.

Address
4038 Clipper Ct.
Fremont, California 94538
United States of America

Website
www.avermedia.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• Video: Desktop
• Video: Room Systems
• A/V Meeting Room Technologies

As a communications platform company, BICS is at the heart of the communications ecosystem, bridging telecommunications services, and the needs of enterprises. Our solutions – from global voice services, seamless roaming and IoT enablement, to global messaging – are essential for supporting today’s data-hungry consumers and digitally driven enterprises. Headquartered in Brussels, with a strong presence in Africa, Americas, Asia, Europe and Middle East, we enable every person, application and thing to connect simply and securely, wherever they are. For more information visit www.bics.com and follow our tweets @BICS_SA and LinkedIn.

Address
Boulevard du Roi Albert II, 27
Brussels, B-1030
Belgium

Website
www.bics.com

Social Networks

Products/Services Offered

• AI/Analytics
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services

BLEND is a leading, AI-powered localization orchestration platform that removes cross-border barriers to help global brands establish a native presence in fundamentally different markets worldwide. Through its voice-over recording division, BLEND Voice (formerly GM Voices), BLEND enables organizations to deliver engaging omnichannel customer experiences that increase satisfaction and self-service in a brand-consistent sound and style—in any language. BLEND is equipped to handle every multimarket communication channel, with deep industry expertise, an unmatched tech stack, and integration with all the platforms driving commerce today, including Zendesk. Visit www.getblend.com for comprehensive localization solutions and www.blendvoice.com to browse voice actors and services.

Address
6515 Shiloh Rd. Ste. 300
Alpharetta, Georgia 30005
United States of America

Website
www.getblend.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Professionally-Recorded Voice Prompts for Any Contact Center Application

  BLEND Voice delivers ready-to-load voice prompts in any language for every contact center application. With working relationships and partnerships with all IVR platform providers, we know how to record, edit, and format for specific implementations, keeping your voice project on time and on budget. Pick a voice and send a script—we’ll handle the rest. Supporting international contact centers? We can localize all your scripting and call flows in-house with 25,000 accredited linguists worldwide.

• Voice Narration for eLearning Videos, Modules, and Slideware

  Organizations rely on GM Voices to enhance their eLearning and talent development content with brand-focused voice narration that better engages theirs teams, no matter their language or location. With hands-on LMS experience, thousands of voice actors, and a global localization network, we help you train staff with higher retention and consistent messaging.

• Multilingual Help Desk – Zendesk Integration

  BLEND’s Multilingual Help Desk solution integrates directly with Zendesk, offering personalized customer service in any language. From human translation to neural machine translation (NMT), choose your desired translation quality, with no in-house staff required. Multilingual Helps Desk scales to fit your budget—with a customized mix of machine-only, human-only, or NMT (with human post-editing)—and supports both inbound and outbound messaging.

• Enterprise-Grade Localization

  Offering industry-specialized localization that supports your multimarket growth across any contact channel. BLEND excels at locally-authentic communication within the eCommerce, telecom, media, high tech, life sciences, and FinTech industries, among many others, with an unmatched tech stack, global pool of accredited linguists, and the highest commitment to data security.

Call48 was founded to provide next generation telecommunications services. Our goal is to differentiate ourselves in the market place by offering wholesale Origination, Termination and all carrier services with a competitive simple pricing model with the Quality and Reliability that will allow even the smallest providers the keys to success in this very competitive industry.

Address
7700 Congress Ave, Suite 3214
Boca Raton, Florida 33487
United States of America

Website
www.Call48.com

Products/Services Offered

• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• SIP Trunking Services
• Text-based Messaging (email, IM)

CCT is leading the way in multi-experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on premise and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.

Address
1801 N.E. 123rd Street, Suite 314
Miami, Florida 33181
United States of America

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR
• Unified Communications
• WebRTC

Products

• ContactPro

  CCT Contact Pro is a complete omni-channel suite that includes configurable blending of all customer interaction channels along with deep CRM integration for all channels. In addition providing support for both voice and chat bot handling Contact Pro ensures customers never have to repeat information by providing agents complete context when interactions are transferred. Supervisors have a complete view of the real-time and historical contact center reporting data.

• ContactPro Analytics

  ContactPro analytics provides you with a fully featured reporting solution for realtime and historical interaction data. It includes a highly flexible customizable dashboard a Dashboard Designer and powerful scheduling and exporting functionality. One unique advantage of CP analytics, its build on a highly flexible and easy to use non sql database and has realtime integrations with Avaya´s Basic Call management and Avaya Call management System CMS.

CDW Corporation (Nasdaq:CDW) is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 10,000 coworkers. For the trailing twelve months ended March 31, 2020, CDW generated Net sales over $18 billion. For more information about CDW, please visit www.CDW.com.

Address
200 North Milwaukee Avenue
Vernon Hills, Illinois 60061
United States of America

Website
www.cdw.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• WebRTC

Build a reliable, simple to use collaboration and communications technology platform across your organisation with Clevertouch's complete ecosystem of award-winning products. UX Pro interactive meeting room displays, room booking panels and digital signage solutions are all supported and managed by ClevertouchLive, and a user friendly online collaboration and design tool. Integrate with your chosen UC platform: Teams, WebEx, Zoom, etc. Our technology will fit seamlessly into your existing setup and is designed around you.

Address
Suite Number 100, 401 West 6th Street
Georgetown, Texas 78626
United States of America

Website
www.clevertouch.com

Social Networks

Products/Services Offered

• Mobile/Wireless Platform/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• UX Pro

  Multi-award winning interactive panels for meeting rooms bringing together your unified collaboration solutions.

• ClevertouchLive

  Our completely free to use software to support all your Clevertouch hardware for wayfinding messaging, digital signage, MDM and book meeting rooms live using your own device.

• Commercial Displays - Commercial Displays

  Ease visitor and colleague communications using our Clevertouch Commercial Displays.

A centralized space to search and compare providers. Control the buying process by requesting, tracking and managing quotes of your services.

Address
14-16 Church St
Fortitude Valley, Queensland 4006
Australia

Website
cloudscene.com

Social Networks

Products

• Cloudscene Discover

  The fast, easy, data-driven way to compare, accept and decline telecom quotes. Get the best solution for your business needs.

• Cloudscene Marketplace

  A centralized space to search and compare providers. Control the buying process by requesting, tracking and managing quotes of your services.

Code has been producing UC productivity solutions since 2013 and reports on over 500,000 UC users. We use our expertise to develop innovative reporting, analytical and management software to help you unlock efficiencies and extract business insights for your UC. What do we do? Our reporting and management solutions give users the facts and figures to make informed decisions which lead to an increase in the productivity and efficiencies of UC.

Address
4 The Apple Store Far Peak, Northleach
Gloucestershire, GL54 3JL
United Kingdom

Website
codesoftware.net

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Clobba

  Clobba is an advanced UC reporting tool that delivers information on user adoption, employee productivity, call quality and call costs.

• Clobba RT (Real-time)

  Real-time wallboards and trend analytics for Microsoft Teams users of call queues and auto attendants and Skype for Business users of Response Groups

• Clobba VR (Voice Recorder)

  Voice recording for Microsoft Teams

• Clobba RM (Range Manager)

  Provisioning and DID range, number, and extension management

• Clobba QM (Queue Manager)

  local management and configuration of MS Teams Call Queues and Auto Attendants

Leading provider of enterprise-grade Text Messaging solutions both in web format or through our easy-to-use API. One-way and two-way solutions through 10DLC or short codes. Contact Wireless has been providing messaging solutions for more than 30 years. Licensed by the FCC as a common radio carrier, CSP (campaign service provider), MNO, GSA Schedule 70 vendor, Tier 1 Partner, and NASPO partner. Contact Wireless also offers a state-of-the-art AI Chatbot. All products engineered in-house with exemplary customer service.

Address
1600 Eubank Blvd NE
Albuquerque, New Mexico 87112
United States of America

Website
contactwireless.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Text-based Messaging (email, IM)

Products

• TxtPage Ultra
• TxtPage Pro (web or API)
• BulkText - (web or API)
• NotifyAll
• TxtAlert

We deliver cloud communications solutions that help organizations like yours provide the best customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

Address
900 E Hamilton Ave, Suite 510
Campbell, California 95008
United States of America

Website
www.contentguru.com/us

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• storm® Cloud Contact Center

  Content Guru’s cloud customer engagement and experience solution storm® services hundreds of the world’s largest organizations. Providing businesses from a variety of sectors with a comprehensive, user-friendly interface, storm offers an effortless solution to resolving queries and issues without losing the quality of service that customers expect. storm integrates seamlessly with third-party databases, overlaying existing infrastructure with the unlimited capabilities of storm to unify disparate systems and enhance customer experience.

• Customer Knowledge System®

  storm Customer Knowledge System (CKS) is Content Guru’s CRM application which provides organizations with a streamlined, user-friendly knowledge management, case management and ticketing solution. CKS combines the most useful key features of a CRM and seamlessly integrates into an organization’s whole communications infrastructure, to provide enhanced customer engagement and experiences.

• Intelligent Automation

  Content Guru delivers intelligent automation through brain®, its artificial intelligence (AI) toolkit, which combines the communications capabilities of storm® with leading AI providers, including Google and IBM. brain helps organizations deliver world-leading and personalized experiences through Machine Agent chat bots, image recognition capabilities, and Natural Language Processing (NLP) functionalities.

Coral Active delivers the leading CX Performance Platform for Enterprise Contact Centers. The Coral Active Desktop is a unified agent desktop that simplifies the agent experience. It's powered by the Coral Active Reef platform which connects diverse contact center technologies and unifies them with automation and AI. The Coral Active platform drives agility in your contact center, enables smooth modernization and cloud migration, and accelerates your Customer Experience.

Address
352 Kent St, Sydney
Sydney, New South Wales 2000
Australia

Website
coralactive.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Address
805 Veterans Blvd, Suite 105
Redwood City, California 94063
United States of America

Website
www.cyara.com

Founded in 1974 and based in Monterey, California, CyberData Corporation is a leading IP Endpoint design and manufacturing firm with a focus on developing peripheral devices for VoIP phone systems. They build products that facilitate legacy migration to VoIP, IP equivalents to existing analog devices, and application specific endpoints that add new functionality. Their IP Speakers, IP Horns, and IP Intercoms are cost-effective and easy to manage solutions for VoIP phone systems.

Address
3 Justin Court
Monterey, California 93940
United States of America

Website
www.cyberdata.net

Social Networks

Products/Services Offered

• SIP-based Products/Session Border Controllers (SBCs)
• Unified Communications

Products

• 011146 SIP Paging Server with Bell Scheduler

  The foundation of a comprehensive paging solution should include the 011146 SIP Paging Server w/Bell Scheduler. This device works well in both SIP and Analog legacy installations, and provides a scalable, forward looking solution. Features include: IP to Analog paging Zone Paging Scheduled Announcements and Bells Paging Prioritization Send Multicast to Poly Phones Fire Alarm Panel Integration

• 011186 SIP Outdoor Intercom

  The SIP Outdoor Intercom delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for settings such as commercial/residential facilities, schools and universities, retail establishments, warehouse and manufacturing plants, SMB, parking garages, shipyards and so much more.

• 011457 SIP IP66 Outdoor Horn

  One of our most popular devices, the SIP IP66 Indoor/Outdoor Horn connects into local area networks with a single CAT 5/6 cable from your PoE switch and provides an easy method for implementing a loud IP-based overhead paging system for loud areas such as warehouses, manufacturing floors and outdoor areas. For non-SIP environments, the speaker can be configured to listen to multicast address and port number combinations to form paging zones. The unique perforated front screen prevents birds and flying insects, such as wasps, from building nests inside the horn thus eliminating the need for periodic clean out.

• 011527 InformaCast® Enabled WiFi Alert Button

  The CyberData InformaCast® Enabled WiFi Alert Button provides an easy and reliable device that, when depressed, will send a message to the InformaCast Server. This will create an event within the InformaCast software which will then generate an appropriate mass notification response. The device can be mounted on the wall or discreetly under a desk. Powered by an external +5V supply - such as a cell phone charger - and with a 4-hour back-up battery, the CyberData WiFi Alert button is a key component to your emergency notification solution.

• 011491 SIP Outdoor Call Button

  The SIP Outdoor Call Button is a reliable solution for a one-touch programmable call to an IP phone or page announcement. This IP65 rated device can be mounted on an outside wall, external door, in a parking area or harsh environment. If an event occurs, only a simple button press is required to automatically place a call to the configured phone or extension number. When the called number answers, the Call Button plays and repeats a stored audio file. This stored audio file is uploaded by the administrator to meet the needs of the installed location. In a Singlewire InformaCast environment, the SIP Outdoor Call Button registers to the Cisco Call Manager as a third party SIP endpoint. When the Call Button is depressed it makes a call to the Cisco Call Manager and the Singlewire InformaCast software detects that call and initiates an event.

Desk Phone Designs, Inc. is an innovative company that provides covers for many Avaya business telephone systems. Our protective transparent covers provide continuous protection for your phones against bacteria, mold, and mildew, as well as damage from cleaning and disinfectant agents and are ideal for any environment where cleanliness and safety are important. Our decorative snap on hard covers provides hydro-graphic custom surface decoration technology turning business phones into amazingly beautiful, designed devices that are a real treat for the eye and are available in the latest and most popular patterns and natural designs, as well as solid colors.

Address
220 South Hilltop Rd.
Brandon, Florida 33511
United States of America

Website
www.deskphonedesigns.com

Products/Services Offered

• IP PBXs/IP Telephony/Desk Phones

Products

• Protective Transparent Desk Phone Covers

  Our protective transparent covers provide continuous protection for your phones against bacteria, mold, and mildew, as well as damage from cleaning and disinfectant agents and are ideal for any environment where cleanliness and safety are important.

• Decorative Snap On Desk Phone Covers

  Our decorative snap on hard covers provides hydro-graphic custom surface decoration technology turning business phones into amazingly beautiful, designed devices that are a real treat for the eye and are available in the latest and most popular patterns and natural designs, as well as solid colors.

As certified partners of Oracle and Ribbon, Eastwind offers carrier-independent voice quality managed services delivering robocall and fraud protection along with rich call details and STIR/SHAKEN compliance from the premise to the service provider hand-off. Eastwind’s VNOC service extends enterprise voice operations staff with US-based, certified engineers. With experience working with Tier 1 financial institutions and call centers, Eastwind provides 7x24 operational support for private and public cloud deployments and Microsoft Teams. By leveraging a senior engineering team spread across multiple customers, Eastwind can help enterprises reduce costs, speed delivery of new services and capabilities, and improve system reliability.

Address
75 Perseverance Way
Hyannis, Massachusetts 02601
United States of America

Website
www.eastwindcom.com

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• SIP-based Products/Session Border Controllers (SBCs)
• Systems Integration Services/Consulting/VAR

For more than 30 years, ESET®?has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. With solutions ranging from endpoint and mobile security to encryption, multi-factor authentication and endpoint detection and response, ESET’s high-performing, easy-to-use products unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an intelligent IT security company that enables the safe use of technology. This aim is backed by ESET’s R&D centers worldwide, working in support of our shared future.

Address
610 West Ash Street, Suite 1700
San Diego, California 92101
United States of America

Website
www.eset.com/us

Social Networks

Products/Services Offered

• Security

First Orion creates forward-thinking solutions that deliver confidence in mobile communications. We equip the world’s leading carriers with the tools and insights needed to vet scammers and revolutionize the way customers use their phones. First Orion also gives companies complete branding control of their calls – with custom names, logos, and reason for calling - to create trust in their communications. Our in-depth analytics and data go beyond answer rates with enterprise-wide metrics that identify what drives higher conversions, customer retention, and revenue. First Orion solutions are STIR/SHAKEN-capable to deliver RCD and other technologies in the future. Visit www.firstorion.com today.

Address
520 N Main Street
North Little Rock, Arkansas 72114
United States of America

Website
firstorion.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• INFORM - Branded Text Display ID

  INFORM lets your business display a custom 32-character message every time you call. It can be your business name, department, or even a short message. Programmatic scheduling enables you to easily use INFORM branded calls among different departments and use case.

• ENGAGE -Branded Graphic Display

  Rich media graphics on the incoming call screen gives customers the trust they need to answer your call – and they’ll appreciate you letting them know it is you.

Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 250 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service.

Address
30 W 21st St, 4th Floor
New York, New York 10010
United States of America

Website
www.glia.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Granite delivers advanced communications solutions to businesses and government agencies throughout the United States and Canada. The $1.7 billion company serves more than two-thirds of Fortune 100 companies and has 1.75 million voice and data lines under management, supporting more than 650,000 locations. Founded in 2002, Granite has grown to be one of the largest independent telecommunications providers in the US by simplifying sourcing and management of voice, data and cellular service with a single point of contact and consolidated invoicing for all locations nationwide. Today, Granite supports customers with a wide range of advanced business communications services, including access, UCaaS, mobile voice and data, and MSP solutions for SD-WAN, monitoring and network management. Granite employs more than 2,000 people at its headquarters in Quincy, Mass. and ten regional offices nationwide. For more information visit granitenet.com.

Address
100 Newport Avenue Ext
Quincy, Massachusetts 02171
United States of America

Website
granitenet.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Direct Route Trunks for MS Teams

  Cloud-based PBX service using Microsoft Teams technology

• Granite EPIK

  Granite EPIK is an MFVN device that enables direct replacement of existing POTS using 4G cellular internet or traditional PRI to provide the customer with up to 8 analog phonelines.

• SD-WAN

  Multi-Carrier SD-WAN provider: Meraki, Fortinet, Juniper, VeloCloud, Viptela and many more

• Granite Guardian

  Granite Guardian is the new exclusive managed service offerings to enhance your network operations and to dramatically increase your uptime. Through industry leading development and integration we can offer monitored or fully managed network services for all of our customers telecommunication needs. Our customers take comfort in the industry leading MTTR and customer service. Benefits: Access to a Real Time Dashboard for Granalytics o Analytics at enhanced reporting including Granite Guardian Portal, Rock Reports, CommPortal Granite monitors all locations on our via 24/7 state of the art Network Operations Center Includes Granite’s Solution Engineering, Project Management / Provisioning and Premier Account Support Guaranteed SLA’s Reduce or Outsource IT costs Help Desk Services

• Mobility

  4/5G wireless service for cellular, tablets and IoT. Carriers - Verizon, ATT, T-Mobile, Rogers, Telus and E-SIM (International Coverage)

Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 200 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe.

Address
110 Union St., Suite 500
Seattle, Washington 98101
United States of America

Website
hiya.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services

Products

• Reputation Management

  Reputation Management lets you monitor how your number is being perceived by call recipients, manage your reputation health by number, dispute spam tags and understand how calling behaviors affect your reputation.

• Secure Call

  Secure Call protects enterprises from having their number spoofed by scammers, going beyond government regulations and services provided by static call registries. Each time an enterprise originates a call, the origin of the outbound call is verified by Hiya. If the same number attempts to call a Hiya-enabled call recipient and fails the authentication process, the call is immediately terminated (or stripped of identity) to protect the organization and the call recipient from being harmed.

• Branded Call

  Branded Call enables enterprises to create a personalized identity for voice calls. Hiya customers create a personalized, differentiated experience that delivers name, number, logo and call context to better inform the call recipient about the incoming call.

• Hiya Connect Console

  The Hiya Connect Console provides enterprises with both an administrative portal to upload phone numbers and customize what is displayed per phone number, as well as an analytics dashboard with reputation and call performance insights to inform and guide voice performance strategy.

Hypori is the award-winning SaaS company transforming secure mobility for Federal and Commercial customers. Our innovative solution puts the power and speed of the cloud on any mobile device to enable remote users access to critical data and apps through a separate, secure virtual workspace. From commercial IP to national security level intel, Hypori protects data from every type of threat with zero data at rest. Hypori is a service-disabled veteran-owned small business headquartered in Reston, VA, with a technology hub in Austin, TX.

Address
4030 West Braker Lane, Bldg. 2, Suite 200
AUSTIN, Texas 78759
United States of America

Website
hypori.com

Social Networks

Products/Services Offered

• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Security

Part of Zucchetti Group and Cisco Preferred Solution Partner, Imagicle is a leading company in the UC apps market since 2010, developing Cloud or Cloud-connected applications and services to help companies streamline communications, with more than 300 Partners and Service Providers and thousands of customers in more than 150 countries.

Address
66 Flagler St, Suite 1002
Miami, Florida 33130
United States of America

Website
www.imagicle.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Imagicle UC Cloud Suite

  Imagicle UC Cloud Suite provides a complete set of applications for your calling platforms within a single suite, simplifying deployment, administration and use directly from the Imagicle Cloud.

• Imagicle Customer Service

  The most complete and scalable solution to manage your Customer Service, with Auto Attendant Module enabling the definition of multi-level, self-service call flows, Advanced Queuing to easily configure queues, and the Attendant Console, fully integrated with company directories, is the easy-to-use operator console that simplifies call management and daily operations.

• Imagicle Call Recording

  Imagicle Call Recording is an easy-to-use solution to capture calls with various recording modes (Always On, On Demand, and Live Keep) and flexible retention periods to ensure compliance with all data security regulations, including GDPR and PCI-DSS MiFID II. Fully compatible with Cisco platforms, it's a perfect solution for cloud-hosted environments, leveraging the power of cloud-based data to find out what's driving calls and make every customer interaction count.

• Imagicle Voice Analytics

  Brand new AI cloud-native service to analyze recorded audio calls with content transcription, sentiment analysis and further insights on your conversations.

• Imagicle Digital Fax

  100% software-based, Imagicle Digital Fax virtualizes fax management, making it fast, easy and safe to send and receive faxes via e-mail, web, multifunction printers in Cisco Jabber, Webex, and mobile. 100% paperless and 100% compliant with GDPR and HIPAA, it's the ideal solution to modernize workplaces without any maintenance costs. 

Address
3650 Mansell Road, Suite 500
Alpharetta, Georgia 30022
United States of America

Website
www.intradiem.com

ISI is “The UC Analytics Company.” Enterprise IT and business line managers rely on ISI analytics and call reporting to provide the extensive visibility into employee and customer communications not provided by their Cisco, Avaya, or Microsoft Teams UC platforms.

Address
230 W. Monroe, Suite 925
Chicago, Illinois 60602
United States of America

Website
www.isi-info.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Unified Communications

Products

• Infortel Cloud Pro

  Infortel Cloud Pro is an additive software solution that makes raw UC data more usable and much more valuable. We take the large amounts of data generated by your Cisco, Avaya, or Microsoft Teams communications platform and bring this information together in one place and on a single screen to accelerate decision-making.

Ixiom Solutions is built by service owners just like you. We help to enhancing the employee experience of the hybrid workplace by focusing on business problems first. We, train, coach and guide enterprise organizations through the challenges of building a hybrid work strategy built on four pillars: People, Technology, Impact, and Culture which make up the Human Centric Workplace. We use our Human Centric Workplace approach to address core issues like cognitive burnout, employee retention and loss of direction resulting form hybrid models. Combining our people (human) strategy, we assist HR and Facilities to implement Collaboration Technology.

Address
2018 156th Ave Building F, Suite 100
Bellevue, Washington 98007
United States of America

Website
www.ixiomsolutions.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Systems Integration Services/Consulting/VAR
• Unified Communications

Journey's award-winning, patented platform enables organizations to build and execute their strategy for identity and authentication of their customers and their employees. We establish a digital channel between a customer and a business using their smart phone, tablet, or computer, while the customer is on the phone with an agent or an IVR. This blending of voice and digital identity capabilities enables fast, elegant, secure and privacy preserving customer interactions that save businesses millions of dollars.

Address
3513 Brighton Blvd
Denver, Colorado 80216
United States of America

Website
journeyid.com

Social Networks

Products/Services Offered

• Security

Products

• Trusted Identity Platform

  Journey has tackled security, privacy and CX challenges with its award-winning Trusted Identity Platform and “Zero Knowledge” network. Biometrics, supplemented by flexible step up authentication options, create highly secure, privacy-preserving, compliant identity solutions for Digital ID Verification, Authentication, and secure interactions across all customer touchpoints including voice, digital and in-person interactions. Journey’s platform easily integrates with existing or desired identity tools, but supercharges the security and privacy with the innovative use of Zero Knowledge and Zero Trust to create a new standard identity, security, privacy and compliance.

• Journey Identity Pipleines

  Journey Identity Pipelines are a no-code drag and drop tool that enables certified individuals to create identity transactions for any type of use case that requires identity verification, authentication or a secure transaction. It’s also a crucial tool to enable businesses to take advantage of the decentralization and peer to peer capabilities promised by Web 3.0. These tools will make it easier and create consistency in the way that processes and technologies are designed and implemented in a decentralized fashion - making the promise of Web 3.0 exceed the capabilities of blockchain.

• Digitial Identity Verification

  Digital Identity Verification, the process of validating a person’s identifying traits using digital means, is often the first interaction a consumer has with a business. It can be used to enroll or onboard new customers or new accounts, so it’s in the best interest of the business to make this process smooth, simple, and secure to give a new customer the best experience possible. Journey’s unique and award-winning digital identity verification checks all those boxes by leveraging a secure purpose-built “Zero Knowledge” identity network that can compare identity documents with a biometric to easily verify identity that is compliant with all security, banking and privacy laws.

• Omnichannel Authentication

  Everyday authentication, the process by which an individual proves their identity with a business or entity in order to conduct business securely, is absolutely essential to ensuring the security and data privacy - and for the most part is overdue for an overhaul.. Knowledge Based Authentication is slow and annoying, and can be gamed easily by fraudsters. Consumers hate usernames, passwords, silly “security” questions, and 6-digit codes sent to their email or mobile. The importance of secure authentication is hard to overstate, and Journey has built a radically different approach to authentication that is fast, highly accurate, and has a smooth and elegant customer experience.

• Secure Interactions and Transactions

  Journey provides secure, privacy preserving payments, signatures and data exchange (for example, capturing and verifying a SSN) in our patented Zero Knowledge Network, so that agents and contact center stacks are not exposed to any sensitive data. This provides enormous benefits for regulatory compliance and consumer privacy.

Kaltura's mission is to power any video experience for any organization. The Kaltura Video Experience Cloud offers live and on-demand video products for every enterprise need, across all industries. With Kaltura Video Cloud APIs and Media Services, companies can also build any video experience or workflow. Kaltura is used by millions of users globally at leading brands for communication, collaboration, training, marketing, sales, customer care, teaching, learning, and entertainment. To learn more, visit: corp.kaltura.com.

Address
250 Park Avenue South,10th Floor
New York, New York 10003
United States of America

Website
www.kaltura.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Unified Communications
• Video: Cloud-based Services

Klearcom helps Multinational Contact Center’s avoid voice outages on their domestic call path from the Toll Free Number/DID, through the IVR & down to End Agent in each country globally. When problems do arise we find them faster, fixing them sooner. Our AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue. Using Machine Learning, Automatic Speech Recognition & Audio Fingerprinting we provide an holistic view of the call from customer to agent using a single test and platform. In dynamic environments where systems are being reconfigured daily Klearcom clients will answer more calls, generate more revenue and provide a greater quality of service.

Address
WIT, West Campus, Carriganore, Waterford, Ireland
Waterford, Waterford X91 P20H
Ireland

Website
www.klearcom.com

Social Networks

Konftel is a Climate Neutral Certified manufacturer of audio and video conferencing equipment, helping organizations conference with a clear climate conscience.

Address
Döbelnsgatan 19
Umeå, 903 30
Sweden

Website
www.konftel.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Unified Communications
• A/V Meeting Room Technologies

Products

• Konftel C2070

  The Konftel C2070 is the perfect video package for huddle to medium meeting rooms, combining the Konftel Cam20 4K conference camera with the Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the video meeting on your laptop.

• Konftel C5070

  The Konftel C5070 is the ideal video collaboration solution for small to medium sized meeting rooms, combining the Konftel Cam50 PTZ conference camera and the Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the video meeting on your laptop.

• Konftel C20800

  The Konftel C20800 Hybrid is a versatile video collaboration solution, designed for small to large meeting rooms. It features the Konftel Cam20 4K conference camera, the Konftel 800 conference phone with OmniSound® and Konftel OCC Hub. A single USB cable is all you need to connect the powerful wide angle camera, scalable audio and the room’s screen to the collaboration app on your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. No hassle, everyone is included.

• Konftel C50800

  Konftel C50800 Hybrid is a premium video collaboration solution for medium to really large meeting rooms. Delivering outstanding image and audio quality, the package combines the Konftel Cam50 PTZ conference camera and the Konftel 800 conference phone with the Konftel OCC Hub for One Cable Connection. A single USB cable connects to your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. So you can sit back with confidence and focus on the meeting.

• Konftel Personal Video Kit

  The Konftel Personal Video Kit is designed for desktop users who demand professional quality video meetings. It includes the Konftel Cam10 business webcam and Konftel Ego professional speakerphone in a convenient package. Create an enhanced visual and audio experience with a 90 degree viewing angle, full HD video output and OmniSound® audio performance. With USB plug and play, this portable kit is your perfect home and traditional office companion. For wherever you are working.

Lemon Learning is a company offering a game-changing training tool for organizations wishing to boost their employees' productivity. Thanks to interactive, in-app walkthroughs, users are guided step-by-step through all their software's features. As an all-in-one resource for organizations, Lemon Learning also allows companies to create their own tailored training content, enriched with images, videos, GIFs or questionnaires. Lemon Learning is one of the fastest-growing companies in EdTech and change management and helps teams across the globe to accelerate adoption of digital tools through direct integration in their everyday software.

Address
89 Boulevard de Sébastopol
Paris, 75002
France

Website
lemonlearning.com

Social Networks

Products/Services Offered

• Systems Integration Services/Consulting/VAR

Level AI is the customer service intelligence platform for modern contact centers. Our semantic engine focuses on intent in conversations and drives automated quality assurance, advanced analytics, and real-time agent assistance for omnichannel contact centers.

Address
148 Castro St Suite 2A
Mountain View, California 94041
United States of America

Website
thelevel.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Lightyear’s software allows businesses to buy and manage their network services (internet, WAN, data center, voice / phone) on a ridiculously easy-to-use online platform. With Lightyear you can configure services, get quotes, pick vendors, sign contracts, monitor implementations, handle renewal shopping, and manage your entire network inventory in one vendor-neutral platform. Hundreds of enterprise users trust Lightyear with all of their network procurement needs, including those at Louis Vuitton, Palo Alto Networks, Starwood, StockX and Element Solutions as well as several ISPs themselves.

Address
90 State St. Suite 700
Albany, California 12207
United States of America

Website
www.lightyear.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Unified Communications

Address
7700 Gateway Blvd
Newark, California 94560
United States of America

Website
www.logitech.com

Address
Unit 2:10, The Tea Building, 56 Shoreditch High St
London, E1 6JJ
United Kingdom

Website
loopup.com

The Lucid Visual Collaboration Suite helps teams see and build the future from idea to reality. With the combined power of Lucidchart, Lucidspark, and the newly announced Lucidscale, you can generate accurate cloud diagrams of your existing architecture, brainstorm changes, and plan for an improved future state.

Address
10355 S Jordan Gateway, Suite 300
South Jordan, Utah 84095
United States of America

Website
lucid.co

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps

Products

• Lucidchart

  Lucidchart is the intelligent diagramming application that empowers teams to clarify complexity, align their insights, and build the future—faster. With this intuitive, cloud-based solution, everyone can work visually and collaborate in real time while building flowcharts, mockups, UML diagrams, and more.

• Lucidspark

  Lucidspark is a virtual whiteboard where teams can bring their best ideas to light. Brainstorm and collaborate together in real time, whether working remotely or in-person. Lucidspark helps organize notes and scribbles and turn them into presentation-ready concepts.

• Lucidscale

  Lucidscale is the cloud visualization solution that helps organizations see and understand their cloud environment.

Lumen is a multinational Fortune 139 company that integrates network assets, cloud connectivity, security solutions, and voice and collaboration tools into one platform enabling businesses to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). Lumen offers holistic collaboration solutions and communication strategies that quickly adapt to a hybrid environment, agnostic of a platform. When choosing a fully integrated network and UCC experience from Lumen, businesses can drive towards successful business outcomes including, enhancing overall customer experience, productivity, and efficiencies while minimizing the total cost of ownership.

Address
100 CenturyLink Drive
Monroe, Louisiana 71203
United States of America

Website
www.lumen.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Address
390 March Road, Suite 110
Kanata, Ontario K2K 0G7
Canada

Website
martellotech.com

MiaRec is a global provider of award-winning Customer Engagement software. We help customer-first and data-driven organizations gain complete visibility into their customer service operation to achieve business goals and drive transformation across the enterprise. The MiaRec Customer Engagement platform seamlessly integrates voice analytics, call recording, screen recording, advanced reporting and quality management tools to help organizations leverage their call data. Our solutions reveal customer sentiment by intelligently organizing recorded conversations into topics that evolve with your growing call volume. We empower organizations to improve customer and agent experience, identify service gaps, drive continuous process improvements, and significantly reduce fraud risk.

Address
1999 South Bascom Avenue, Suite 928
Campbell, California 95008
United States of America

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• MiaRec for Microsoft Teams

  MiaRec will showcase the full release of its Microsoft Teams functionality. MiaRec for Microsoft Teams helps organizations move beyond compliance. We capture every Microsoft Teams call easily, transparently, and compliantly across your entire organization then raise the bar by leveraging your MS Teams recordings to help you achieve your business goals.

• MiaRec Customer and Workforce Engagement Suite

  The latest release of the MiaRec Customer and Workforce Engagement Suite call recording, voice analytics, screen recording, advanced reporting and quality management features in one powerful tool to help organizations leverage their call data and achieve business goals.

Founded in 2004, Mida Solutions was formed with a definitive mission: to provide innovative technologies for all types of communication. Since then, the Mida team has become a global leader in Unified Collaboration and Professional Communications. Service providers, system integrators, and IT managers from all industries rely on Mida’s extensive suite of advanced services and voice applications.

Address
Via San Crispino, 46
Padova, Padua 35129
Italy

Website
www.midasolutions.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Unified Communications

Products

• Mida C3 – Cloud Contact Center for Teams
• Mida Attendant Console for Teams
• Mida Recorder for Microsoft Teams
• Mida Contact Center for Zoom
• Mida Recorder for Zoom

Mio’s technology solves a common problem that exists today—too many siloed messaging apps. Contacts from different companies can use their preferred chat app to send messages, share files, and more. Mio helps teams chat better together in Slack, Microsoft Teams, Webex, and Zoom.

Address
21750 Hardy Oak Blvd Ste 104, PMB 63205
San Antonio, Texas 78258
United States of America

Website
www.m.io

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Address
4000 Innovation Drive
Kanata, Ontario K2K 3K1
Canada

Website
www.mitel.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Team Collaboration/Chat Apps
• Unified Communications

Mojenta is a full-service marketing agency serving the B2B telecom, IT, and cloud services industries.

Address
4075 Park Blvd., Suite 102-364
San Diego, California 92103
United States of America

Website
www.mojenta.com

Social Networks

Neat designs simple and elegant pioneering video devices that make virtual meetings feel almost as real as meeting face-to-face. Seamlessly bringing rich and meaningful experiences to people’s work, interactions and lives across any meeting space, Neat devices have crystal-clear audio and video, plus advanced capabilities that support an enhanced, engaging and safer hybrid working and learning environment. Neat was founded in Oslo, Norway, by a team of creative mavericks that, for decades, have shaped game-changing innovations for some of the world’s most recognized video communications brands. For more information about Neat, visit neat.no.

Address
110 E 42nd Street, Suite 815
New York, New York 10017
United States of America

Website
neat.no

Social Networks

Products/Services Offered

• Unified Communications
• Video: Desktop
• Video: Room Systems

Products

• Neat Board

  Neat Board, winner of two Red Dot design awards, is the complete package in a simple and elegant all-in- one device. With its 65” multi-touch screen, powerful audio system and versatile wide-angle camera, Neat Board gives you a collaboration experience that goes beyond video meetings and wireless content sharing by enabling annotations and whiteboarding. In addition to team collaboration, Neat Board is the perfect solution for ad-hoc social interactions in wide open social spaces.

• Neat Bar Pro

  Neat Bar Pro drives up to three large monitors to give you the ultimate immersive experience by allowing you to see both people and content more easily. It incorporates two extreme resolution cameras and an advanced image depth sensor that combined deliver 16x zoom. Neat Bar Pro is perfect for all rooms small and large alike.

• Neat Bar

  Neat Bar is a simple, compact and elegant, meeting room device that easily mimics real-life interactions and delivers superior-quality audio and video. It works brilliantly for meeting, huddle or focus spaces for up to ten people. Neat Bar works with one or two monitors and comes with Neat Pad, our dynamic touch screen, which can be configured as a controller or scheduler.

• Neat Frame

  Neat Frame is an all-in-one device ideal for the home office or huddle spaces that provides a beautiful way to meet. A unique portrait touch screen and superb camera provides a more focused, naturally engaging and inclusive meeting experience, while freeing up your laptop. ensures you always feel connected.

• Neat Pad

  Neat Pad is an elegant controller with two roles. It is a touch screen that you can configure as a controller or scheduling display across all kinds of meeting spaces. Neat Pad is included with Neat Bar and Neat Bar Pro, but can also be purchased separately.

TBD

Address
366 N Broadway Suite 201
Jericho, New York 11735
United States of America

Website
nectarcorp.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

Address
101 East Park Blvd., Suite 807 (Bank of America Tower)
Plano, Texas 75074
United States of America

Website
www.newline-interactive.com

Over 100,000 developers around the world use Nylas to quickly and securely build communication, scheduling, and workflow automation features into their applications. With Nylas, developers at innovative companies like Lever, Upwork, Wix, Freshworks, Dialpad, and Ceridian get unprecedented access to rich communications data from their users, pre-built workflows that automate everyday tasks, embeddable UI/UX components for fast front-end development, and comprehensive security features - all delivered via a suite of powerful APIs that make integration easy.

Address
944 Market St
San Francisco, California 94102
United States of America

Website
www.nylas.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Neural API

  Nylas’ Neural API simplifies extracting intelligence from communication channels to automate workflows that save users 20% or more of time each week. With the Neural API, developers gain access to pre-trained AI/ML models to extract structured intelligence from unstructured communication data, enabling you to drive personalized digital engagement at the application level.

• Email and Calendar API

  The Nylas Email API simplifies email connectivity across all major email service providers. With a single point of integration, you can quickly embed premium email features into your application workflows. The Nylas Calendar API streamlines scheduling and collaboration for millions of users daily across the globe.

• Nylas UI Components

  Nylas Components allow you to quickly embed Email, Scheduling, and Contact profile interfaces into your application. Nylas Components are an open source library of communication user interfaces. Developers can deploy Components with just a few lines of Javascript, and easily customize the UI/UX to their specific use cases and application needs.

• Nylas CPaaS

  Nylas’ Communication Platform-as-a-Service (CPaaS) gives developers at startups and Fortune 500 companies a platform to enable omni-channel communications and workflow automation. Nylas provides secure, universal access to communications data and identifies and extracts intelligence to power personalized, frictionless digital experiences.

• Nylas Universal Communications API

  Nylas’ universal communication API enables developers to send, receive, and synchronize messages and events, as well as power advanced AI/ML-based high volume ETL capabilities, to drive workflow automation, digital transformation integrations and Big Data analytics at scale. Developers can get their application up and running quickly with our SDKs, intuitive APIs, and open-source UX components. With Nylas, you can radically reduce time-to-delivery, build engaging customer experiences, while increasing developer productivity.

OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud.

Address
275 Frank Tompa Drive
Waterloo, Ontario N2L 0A1
Canada

Website
www.opentext.com

Social Networks

We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center.

Address
128 S Tryon Street, 21st Floor
Charlotte, North Carolina 28202
United States of America

Website
www.pcipal.com/en-us

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Agent Assist

  Our core solution, Agent Assist, utilizes DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS).

• IVR Payments

  PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital secure payment products, so can be integrated to take payments securely from customers through any channel.

• Digital

  SECURE PAYMENT OPTIONS VIA DIGITAL ENGAGEMENT CHANNELS SUCH AS WEBCHAT, WHATSAPP, SOCIAL MEDIA, EMAIL AND SMS. This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel. PCI Pal’s technology ensures these channels are descoped from the requirements of PCI DSS while retaining operational flexibility to engage in conversations with your customer in whatever way suits your business. PCI Pal Digital is served from within the existing PCI Pal cloud platform, is available globally, and integrates to any existing customer engagement and payment services that you might be using.

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include banks, hotels, insurers, restaurants, retail and telcos. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI has previously been recognized by Gartner as a Cool Vendor in Conversational AI, and by CB Insights in the 2021 AI 100. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch. PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include banks, hotels, insurers, restaurants, retail and telcos. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

Address
228 East 45th St, Ste 9E
New York, New York 10017
United States of America

Website
poly.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Superhuman Voice Assistants

  AI your customers want to talk to -- imagine your best agent available 24/7/365. A PolyAI voice assistant can carry on a natural conversation for as long as it takes to solve the customer’s problem. Free your customers to speak however they like, without expecting them to guess keywords.

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters. The Quadient Inspire Suite helps companies create a nimble, effective, and unified customer communication for all digital and print channels, managed from a single, central platform with simple drag and drop layout design, to deliver a complete omnichannel customer experience that spans the entire customer journey.

Address
478 Wheelers Farm Rd
Milford, Connecticut 06461
United States of America

Website
www.quadient.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Text-based Messaging (email, IM)

Products

• Inspire Flex

  Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.

• Inspire Evolve

  Transform your customer experience overnight with a high-performance, SaaS customer communications solution from the world's most trusted CCM provider.

• Inspire Journey

  Start your path to CX transformation in just hours with Inspire Journey—the only cloud-based journey management solution that integrates customer journey mapping, journey analytics and orchestration technologies to deliver customer-first omnichannel communications experiences.

QuestBlue offers a COMPLETE package for Enterprises. When you need a simple one stop shop for all your Voice, Messaging, and Hosted PBX, we have you covered. For almost 15 years, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities. Our mission is to listen to our client's specific needs and deliver high-performance products through continuous product innovation and operational excellence. To this end, we operate out of a fully redundant data center to ensure you are provided service consistently and reliably.

Address
1947 Evans Rd
Cary, North Carolina 27513-2041
United States of America

Website
questblue.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps

RedSky Technologies, an Everbridge company, is the leading provider of on-premise and cloud-based E911 solutions; with more than one million workers, students, and visitors relying on RedSky for E911 protection, RedSky has more customers, more technology, and more experience than any other provider. RedSky leverages legacy standards as well as the new National Emergency Number Association (NENA) i3 standards for Next Generation 911 (NG 911) to help organizations provide effective 911 emergency response, comply with state E911 regulations, and meet business requirements for safety, risk management, and efficiency.

Address
155 North Lake Drive
Passadena, California 91101
United States of America

Website
www.redskye911.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

Products

• RedSky E911 Manager

  E911 Manager automatically finds and tracks the dispatchable locations of all your devices as they move throughout the enterprise so you can comply with 911 legislation.

• RedSky E911 Anywhere

  E911 Anywhere is a cloud-based network service that routes 911 calls from any call server in the USA or Canada, and sends the detailed location of the caller to emergency dispatchers at the PSAPs and notifies onsite personnel of the 911 calls in progress.

• RedSky MyE911

  My E911 is a softphone application that automatically detects when a user moves outside the enterprise; validates and updates locations in real-time. My E911 works with any softphone running on Windows or MAC devices and as a Mobile App, is available for phones and tablets on iOS or Android.

• RedSky Emergency On-Site Notification (EON)

  RedSky offers both SMS text and email based notification as part of our standard offering. EON, a premium feature, is a client that provides real time notification to on-site security personnel of an emergency call in progress, including the detailed location record of the caller with a loud, audited alarm.

• RedSky Horizon Prime

  Horizon Prime allows organizations to establish multiple 911 call routing destinations depending on the location of the call. Horizon Prime has been developed specifically for business, military, and education entities that have first responders within their physical boundaries and yet, do not act as the primary 9-1-1 PSAP for Enterprise 9-1-1 calls.

Address
10115 E Bell Road, Suite 107-517
Scottsdale, Arizona 85260
United States of America

Website
bekabusinessmedia.com

As a pioneer in Contact Center Automation, Replicant helps companies automate tier 1 customer service while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues. Replicant scales up or down instantly, can be implemented in weeks and handles millions of customer support interactions a month.

Address
1 Letterman Drive
San Francisco, California 94129
United States of America

Website
www.replicant.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Address
535 Mission St., 14th Floor
San Francisco, California 94105
United States of America

Website
www.revation.com

SaskTel International works with service providers around the globe to provide strategic consulting, industry expertise, and BSS/OSS software solutions to overcome industry challenges. SaskTel International is a fully owned subsidiary of a full-service telecommunications company, SaskTel, who has over $1.1 billion in annual revenue and 1.6 million customer connections. Through this partnership, SaskTel International provides proven solutions that work in a production CSP environment, while having access to a pool of 4,000 employees and subject matter experts for client engagements. Visit us at www.sasktelinternational.com

Address
2121 Saskatchewan Drive
Regina, Saskatchewan S4S 3X9
Canada

Website
www.sasktelinternational.com

Products/Services Offered

• Systems Integration Services/Consulting/VAR

Products

• Optius Suite

  Fibre and wireline inventory and provisioning software that combines intelligent order orchestration and inventory management.

• OpenSwitchGate

  Network mediation software used to perform the resource activation by providing activation commands to the NEMS servers and APIs for line tests.

• OSG Access

  Configures command building to activate network elements using the network as the source of inventory. eg: Cellular networks

• Tracs

  Trouble management software, focused on incident and problem management and fully integrated with Optius/Odin for a complete view of your customers and their history.

ScienceLogic is a leader in ITOM & AIOps, providing modern IT operations with actionable insights to predict & resolve problems faster in a digital, ephemeral world.

Address
11955 Democracy Drive, 13th Floor
Reston, Virginia 20190
United States of America

Website
sciencelogic.com

Social Networks

Address
230 Washington Ave, Suite 101
Albany, New York 12302
United States of America

Website
www.sctcconsultants.org

New dimensions of listening, impressive sound experiences and moments to give you goosebumps – the world of audio can deliver all of this: At Sennheiser, we seek to excel in shaping such experiences each and every day. Since the inception of our company 76 years ago, we have become one of the world’s leading manufacturers of microphones, headphones, loudspeakers and wireless transmission systems. As humans, we have the ability to collaborate and communicate effectively. We believe that speech intelligibility is an integral part of such communication. And thus, an integral part of being human. Technology should not be a barrier to your freedom to communicate. On the contrary, we believe that it must make you feel empowered and free. Rediscover Freedom with Sennheiser.

Address
1 Enterprise Drive
Old Lyme, Connecticut 06371
United States of America

Website
en-us.sennheiser.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies

Products

• TeamConnect Intelligent Speaker

  The TeamConnect Intelligent Speaker is the ultimate audio solution optimized for mid-sized Microsoft Teams Rooms for up to 10 people. It is designed specifically to give teams a whole new way to collaborate in hybrid meetings: smart, focused, inclusive and as if everyone is in one place.

• TeamConnect Ceiling 2 - with TruVoicelift

  The TeamConnect Ceiling 2, with its patented automatic dynamic beamforming technology, was already a leader in conference room audio technology. Now, with the addition of TruVoicelift and advanced zone control, TeamConnect Ceiling 2 combines the advantages of a boundary microphone and a microphone array. Therefore, it is the best solution for both (video) conferencing and in-room audio, for example in classrooms, lecture halls and boardrooms. TeamConnect Ceiling 2 now offers our customers unparalleled levels of control with the addition of a priority zone (allowing a single area in the room to be highlighted), 5 advanced exclusion zones (for pinpoint targeting and removal of unwanted noise sources) and more. All of these new features are activatable and configurable via the latest firmware update for the TeamConnect Ceiling 2 and via the latest version of Sennheiser Control Cockpit. Easy to install and, due to a flexible microphone ceiling mount system, easy to integrate. Let us help you understand the difference TeamConnect Ceiling 2 can make for you and your business.

Singlewire Software is the developer of InformaCast, a leading mass notification software solution.

Address
1002 Deming Way
Madison, Wisconsin 53717
United States of America

Website
www.singlewire.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)

Products

• InformaCast

  InformaCast is a powerful mass notification system that reaches your people on both their mobile and on-premises devices. When you need everyone to receive a message very quickly, and you need it to grab their attention, InformaCast delivers attention-grabbing streaming audio to a wide variety of devices.

Snap recordings is the all in one messaging platform that lets you create and manage all your Phone greetings, IVR prompts, and on-hold messages faster and easier than ever before. With industry-leading voice overs, ultra-realistic A.I. voices, an extensive catalog of music and audio management for your phone system - you have everything you need, all in one platform

Address
269 S. Beverly Dr. #378
Beverly Hills, California 90212
United States of America

Website
www.snaprecordings.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Voicemail/Unified Messaging

Address
22 South Smith St.
Norwalk, Connecticut 06855
United States of America

Website
www.soundcontrol.net

Spearline is a technology company that proactively monitors toll, toll-free numbers, and WebRTC communications for audio quality and connectivity globally. Spearline provides telecommunications quality assurance products that allow our customers to provide an excellent customer experience to their customers. We support organizations, such as large enterprises, telco carriers and other applications in successfully connecting with their customers. Our products have been built in response to customer needs, and we continue to listen to our customers to deliver solutions to their ongoing challenges. Our customer portfolio is highly diverse, including service providers, unified communications, financial services, travel, pharmaceutical and retail sectors.

Address
North Street
Skibbereen, Cork P81 H102
Ireland

Website
www.spearline.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• WebRTC

Products

• Voice Assure In-country

  Understand your customer experience across the globe, with always-on, automated call testing. We originate calls from your chosen countries in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception

• Voice Assure Realtime

  Test the critical elements of call quality on-demand, with calls originated locally from any of 72 countries worldwide, plus key locations in the USA and Canada, to directly replicate your customers’ experiences.

• Voice Assure Interstate

  Understand your customer experience across the USA and Canada, with always-on, automated call testing. We originate calls from your chosen states in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception.

• testRTC

  WebRTC testing, monitoring and support capabilities built for the new generation of WebRTC-based communications applications

Speechmatics is a machine learning company at the bleeding-edge of deep learning and speech recognition. Offering its speech intelligence engine for solution and service providers to integrate into their stack regardless of their industry or use case. Businesses use Speechmatics around the world to accurately understand and transcribe human-level speech into text regardless of demographic, accent, dialect or country.

Address
Unit C, Brookmount Court, Kirkwood Road
Cambridge, CB4 2QH
United Kingdom

Website
www.speechmatics.com

Social Networks

Products/Services Offered

• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Spracht is derived from the German word meaning to Speak. Headquartered in Palo Alto, in the heart of California’s Silicon Valley, Spracht’s mission is to help people communicate better, anywhere. From the company’s beginning, innovative designs in Bluetooth and wireless products have resulted in multiple Design and Engineering Showcase Innovations Honoree Awards from CES, and a Best in Category Award for Computer Accessories. Spracht makes conferencing easier by providing wireless Bluetooth speakers; wired and wireless headsets, both DECT and Bluetooth; video conferencing; and conference phones, that are feature-rich at an affordable price. Expressed in our motto as HEAR. BE HEARD.

Address
974 Commercial Street, Suite 108
Palo Alto, California 94303
United States of America

Website
www.Spracht.com

Products/Services Offered

• Mobile/Wireless Platform/Devices
• Video: Desktop
• Video: Mobile

For more than 35 years, Targus has been revolutionizing mobile computing accessories for large enterprises and consumers, alike - connecting people and technology in meaningful ways. From laptop bags to tablet cases to peripherals and universal docking stations, we persistently conceive, design, and produce innovative, productivity-boosting solutions that make the complex, simple; and seamlessly integrate into the lifestyles of mobile professionals wherever they work - at home, in the office, or wherever they go.

Address
1211 North Miller Street
Anaheim, California 92806
United States of America

Website
www.targus.com

Social Networks

To truly be of service, they should be listening to your pain and challenges. The Launchpad Tech is the most efficient and personalized technology solutions discovery service that is 100% focused on YOUR needs.

Address
220 E Central Parkway, Suite 2040
Altamonte Springs, Florida 32701
United States of America

Website
www.launchpad-tech.com

We are committed to helping organizations alleviate the security and compliance challenges when using modern collaboration platforms. Founded in 2017 by proven entrepreneurs and enterprise technologists with decades of leadership experience and recognition from Global 100 customers and top industry analysts. With a mission to provide modern collaboration security and compliance, Theta Lake’s patented and multi-patent pending AI helps security and compliance teams effectively and quickly scale their risk detection and the workflows for communication security, data loss protection, and supervision of modern video, voice, and unified collaboration systems. The Theta Lake Compliance Suite is SOC 2, Type 2 compliant.

Address
1221 Chapala St Suite 6,
Santa Barbara, California 93101
United States of America

Website
thetalake.com

Social Networks

Address
10 cedar brook circle
Holbrook, Massachusetts 02343
United States of America

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX in a single integrated platform to transform and democratize customer experiences across industries. Follow our blog and connect with us on LinkedIn, Twitter, Facebook, and Instagram.

Address
1001 Page Mill Road, Building 4, Suite 100-B
Palo Alto, California 94304
United States of America

Website
www.uniphore.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. With Verint, brands can close the gap created when an organization lacks the resources required to deliver the desired customer engagement. Closing this Engagement Capacity Gap™ enables them to build enduring relationships with customers and drive real business results.

Address
175 Broadhollow RoadSuite 100
Melville, New York 11747
United States of America

Website
www.verint.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps

Vidyard helps sales teams connect with prospects through all stages of the buying cycle using video. It’s the easiest way for reps to record and send video messages to prospects, backed by a powerful video platform that provides detailed analytics on how video is helping your team.

Address
1 Queen St North. #301
Kitchener, Ontario N2H 2G7
Canada

Website
www.vidyard.com/enterprise-video-platform/financial-services

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Video: Mobile

ViewSonic inspires the world to see the difference between the ordinary and the extraordinary by providing award-winning visual solutions for work, play, and education. With over 30 years of experience developing cutting-edge products and services, we help people visualize what a brighter future looks like, one display at a time. From enterprise, classroom, and commercial workspaces, to home offices and virtual learning environments, we make collaboration possible from anywhere.

Address
10 Pointe Drive, Ste 200
Brea, California 92821-7620
United States of America

Website
www.viewsonic.com/us

Social Networks

Products/Services Offered

• E-911/Emergency Systems
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Desktop
• A/V Meeting Room Technologies

With communication, you say. With collaboration, you show. With creativity, you express, innovate and inspire. At Vizetto, we develop software that enables remote creativity for global clients, in technology-equipped, professional environments. Through our software platform, Reactiv SUITE, Vizetto is changing the way the world communicates, empowering users’ abilities to share, collaborate and ideate ideas across teams from anywhere in the world.

Address
6470 Viscount Rd
Mississauga, Ontario L4V1H3
Canada

Website
www.vizetto.com

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Video: Cloud-based Services

Products

• Reactive SUITE

  helps boost your audience engagement in any hybrid meeting. Display, organize, manipulate, and annotate content as naturally as paper. Easily present multiple types of information, jump to any topic, and seamlessly capture feedback without the limitations of traditional screen sharing tools. Even pin your camera, control your image, and elevate your presence to stand out.

VoiceInteraction is a product company dedicated to speech processing technologies since 2008. Founded by a team of PhD researchers and experts in the field, VoiceInteraction has made significant developments and breakthroughs in the areas of speech recognition, natural language processing, translation, dialog systems, and speech synthesis.?? Pioneers of AI solutions, VoiceInteraction bases its practices on Machine Learning algorithms and Deep Neural networks – the goal is to ‘Extract knowledge from speech’ – thus resulting in efficient platforms for Speech Analytics, Automatic Closed Captioning, Broadcast Monitoring & Compliance, Automated Transcription Workflows and Dictation.?? For more information, please visit: www.voiceinteraction.ai

Address
845 3rd Avenue, 6th Floor
New York, New York 10022
United States of America

Website
www.voiceinteraction.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• CallScriber

  VoiceInteractions’ Speech Analytics platform, Callscriber, is an AI-driven insight gathering application that receives, automatically transcribes and analyzes every customer interaction. Built on-top of Voiceinteraction’s proprietary technology, it provides actionable insight and business intelligence over 100% of incoming calls. Maximizing customer experience and better decision-making practices are byproducts of having the big picture of what is happening at your contact center every day.

The company provides innovative real-time communication tools with full control over voice, video, and messaging. Its multifunctional serverless platform empowers developers to build scalable applications more quickly and cost effectively. Voximplant solutions help businesses to automate communication with customers to improve collaboration and customer experience. Since 2007, Voximplant (formerly Zingaya) spearheaded web-telephony service delivering its sophisticated technology to create the best in class cloud communications platform.

Address
4 EMBARCADERO CTR STE 1400 # 85
San Francisco, California 94111
United States of America

Website
voximplant.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services
• WebRTC
• Text-based Messaging (email, IM)

Vyopta, the leader in digital collaboration user experience management, has helped 40 million people collaborate better. Its Collaboration Performance Management and Workspace Insights platforms have helped identify and address over 9 million issues. Vyopta helps organizations deliver the best UC user experience and optimize their UC and real estate investments. Hundreds of organizations worldwide spanning 20+ industries use Vyopta to monitor 6 million endpoints and over 20 billion meeting minutes a year.

Address
4301 Westbank Drive, Bldg. A Suite 200
Austin, Texas 78746
United States of America

Website
www.vyopta.com

Social Networks

Products/Services Offered

• AI/Analytics
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems

Products

• Vyopta Collaboration Performance Management (CPM) Suite

  Vyopta’s UC monitoring and analytics software helps IT organizations proactively identify risks, reduce troubleshooting time, accurately diagnose issues, improve adoption, and maximize ROI. ? Effectively troubleshoot live and recent calls ? Identify systemic issues and historical trends ? Automate analysis and reporting on system usage

• Vyopta Workspace Insights

  Understand how your collaboration spaces are being used around-the-clock — in and outside of calls — then mitigate costly inefficiencies and intelligently plan for the future. ? Track utilization and activity ? Reduce inefficient room usage ? Optimize real estate and tech investments

• Vyopta Smart Diagnostics

  Collaboration is broken. Currently, 90% of collaboration issues go unreported; and therefore, unresolved. Smart Diagnostics empowers IT and collaboration engineers to quickly detect why a call is having issues and what to do to improve it. Smart Diagnostics mines each individual call data to determine potential issues, ranks them in terms of severity and then assesses each possible issue with correlating prescriptive remediation step using Vyopta intelligent algorithm and the crowd-sourced knowledge of Vyopta’s entire user base to quickly resolve issues. All of this is in a simple design intended for anyone to use regardless of collaboration troubleshooting expertise.

Address
6755 Shiloh Rd E, Ste 101
Alpharetta, Georgia 30005
United States of America

Website
www.wahsega.com