Enterprise Connect 2023

For over 15 years, AWS has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 200 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 84 Availability Zones (AZs) within 26 geographic regions. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Address
410 Terry Ave North
Seattle, Washington 98109
United States of America

Website
aws.amazon.com

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Address
1600 Amphitheatre Parkway
Mountain View, California 94043
United States of America

Website
www.google.com

Our mission is to empower every person and every organization on the planet to achieve more. Visit us this week to learn how we can help your company to reduce costs while increasing productivity and agility with our calling and collaboration solutions.

Address
One Microsoft Way
Redmond, Washington 98052
United States of America

Website
www.microsoft.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Internet of Things (IoT)
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail/Unified Messaging
• WebRTC

Address
20 Davis Drive
Belmont, California 94002
United States of America

Website
www.ringcentral.com

Address
23 Main Street
Holmdel, New Jersey 07733
United States of America

Website
business.vonage.com

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at?webex.com

Address
170 W Tasman
San Jose, California 95134
United States of America

Website
www.webex.com

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Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

One platform to connect. Work from anywhere with a single app that combines team chat, phone, whiteboard, meetings, contact center, and more. Bring teams together, reimagine workspaces, engage new audiences, and delight your customers; all on the Zoom platform you know and love.

Address
55 Almaden Blvd, Suite 600
San Jose, California 95113
United States of America

Website
zoom.us

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• Zoom One

  Zoom One brings together team chat, phone, whiteboard, meetings, and more to make connections that matter.

• Zoom Spaces

  Zoom Spaces are reimagining the workspace and how we work by providing innovative solutions for Rooms, Digital Signage, Whiteboards, Interop and more!

• Zoom Contact Center

  Zoom Contact Center is a video-optimized omnichannel contact center-as-a-service, that helps businesses provide prompt, efficient, and highly personalized customer experiences that drive loyalty and retention.

• Zoom IQ for Sales

  Zoom IQ for Sales is a conversation intelligence solution that turns customer conversations into revenue growth.

• Zoom Developers

  The Zoom Developer Platform offers solutions, tools, and resources that enable developers to build applications and integrations which use Zoom’s video-based communications solutions or integrate core Zoom technology.

Address
2001 Junipero Serra Blvd
Daly City, California 94014
United States of America

Website
www.genesys.com

Address
333 Summer Street
Boston, Massachusetts 02210
United States of America

Website
www.goto.com

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India.

Address
655 Montgomery St Suite 1000
San Francisco, California 94111
United States of America

Website
www.livevox.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Part of HP’s portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting – anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com.

Address
345 Encinal Street
Santa Cruz, California 95060
United States of America

Website
poly.com

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Products/Services Offered

• APIs/Integrated Communications
• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Mobile/Wireless Platform/Devices
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Address
Salesforce Tower415 Mission Street, 3rd Floor
San Francisco, California 94105
United States of America

Website
www.salesforce.com

Slack is your Digital HQ–a place where work flows between your people, systems, partners and customers. Slack breaks down communication silos inside and beyond your organization by bringing teams and tools together around common goals, projects and processes in channels and in Slack Connect. It removes the limits of physical walls, giving people the flexibility to do their best work where, when and how they prefer with huddles and clips. And it empowers everyone to automate common tasks with apps and workflows. In the digital-first era, Slack makes work simpler, more pleasant and more productive.

Address
500 Howard St
San Francisco, California 94105
United States of America

Website
slack.com

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Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Address
201 Spear Street, Suite 1100
San Francisco, California 94105
United States of America

Website
www.talkdesk.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Talkdesk CX Cloud™

  Talkdesk CX Cloud is an automation-first customer experience solution that optimizes our customers’ most critical customer service processes. It includes Talkdesk AI and a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics to align and drive CX winning behaviors across your organization. Our CX Cloud platform combines enterprise scale with consumer simplicity. We were born cloud-native with a purpose-built platform that provides speed, agility, reliability, and security with low-code, no-code and custom-code tools.

• Talkdesk Financial Services Experience Cloud™ for Banking

  Talkdesk Financial Services Experience Cloud™ for Banking is a turnkey, purpose-built solution that’s connected, intelligent, and secure. With out-of-the-box integrations and workflows, and state-of-the-art encryption — all powered by Talkdesk AI — banks can unlock the promise and potential of a great client experience.

• Talkdesk Financial Services Experience Cloud™ for Insurance

  Talkdesk Financial Services Experience Cloud™ for Insurance is an end-to-end CX solution purpose-built to unify the customer journey across policy servicing, claims, and new business. Deep integrations with claims management, policy administration, and CRM systems provide a single view of the customer and power time-saving workflows and automations. Pre-trained AI and insurance intent libraries enable seamless, personalized, and digital-first customer experiences.

• Talkdesk Healthcare Experience Cloud™ for Providers

  Talkdesk Healthcare Experience Cloud™ for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. With EHR integrations and workflows, and actionable insights — all powered by Talkdesk AI — providers can realize value faster while positively impacting patient interactions.

• Talkdesk Retail Experience Cloud™

  Talkdesk Retail Experience Cloud™ is an out-of-the-box customer service platform specifically made for brands to unify the customer journey across physical and digital channels and meet their customers wherever they are. Pre-configured retail workflows and scripts ensure value is added to every conversation, while “retail fluent,” pre-trained AI accelerates speed to resolution.

Address
375 Beale Street, Suite 300
San Francisco, California 94105
United States of America

Website
www.twilio.com

Address
Venture Center III, 900 Main Campus Dr, Suite 500
Raleigh, North Carolina 27606
United States of America

Website
www.bandwidth.com

Address
9300 SW Gemini Drive
Beaverton, Oregon 97008
United States of America

Website
www.biamp.com

BlueJeans is the world’s leading provider of interoperable video communication, bringing video to you wherever you are. Thousands of global companies use BlueJeans every day for meetings, events, and on social networks across any location or device including mobile, desktop, and room systems. BlueJeans replaces traditional web conferencing technologies for a modern workforce, delivering face-to-face video communication for any organization who wants to bring their employees, leaders, and partners closer together. For more information, visit www.bluejeans.com.

Address
1 Verizon Way
Basking Ridge, New Jersey 07920
United States of America

Website
bluejeans.com

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before.

Address
200 West Street
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

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Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Analyze

  CallMiner Analyze is the customizable dashboard for your CallMiner Eureka platform. AI makes it easier for organizations to automatically score 100% of calls, chats, email and other text-based interactions, and to identify the most impactful insight for business improvement.

• Coach

  CallMiner Coach makes it easier to monitor, understand and optimize agent performance at scale. By gaining deep understanding into agent and customer interactions, supervisors can identify performance trends, target behavior for guidance or reinforcement, and create a persistent culture of improvement.

• Alert

  CallMiner Alert automatically notifies agents or supervisors based on customer interaction indicators. Customer behaviors are uncovered and used to drive action while a call is in progress to alter the course of an interaction and improve outcomes.

• Capture

  CallMiner Capture enables high fidelity speaker separated audio to be accurately transcribed and redacted in real time. Capture works in parallel with legacy call recording systems by enabling stereo for speaker separation with uncompressed audio acquisition at scale, powering quicker and more accurate speech analytics.

• Visualize

  CallMiner Visualize enables organizations to visually explore conversation analytics data, create sharable presentations that demand attention and encourage action within and beyond the contact center. An upgrade component for CallMiner Analyze, Visualize leverages data to tell your story of customer interactions.

DTEN is changing the way people connect and collaborate through immersive, video-first hardware and subscription services. Our solutions are found in businesses, schools, homes and hybrid environments worldwide, delivering intuitive, high-quality and real-life video conference experiences for every meeting space. As a recipient of multiple international awards, DTEN is recognized for plug-and-play simplicity, superior audio visual clarity, and fluent, elegant designs. DTEN was founded in 2015 and headquartered in San Jose, California; Zoom Video Communications, Inc. is an investor. Find more at www.DTEN.com.

Address
97 E. Brokaw Road
San Jose, California 95112
United States of America

Website
dten.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Room Systems

Edify delivers an all-in-one contact center and unified communications solution that works on every channel, for every customer, to solve every problem. On a single screen.

Address
401 Wilshire Blvd, Suite 1000
Santa Monica, California 90401
United States of America

Website
www.edify.cx

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Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

Address
3001 Bishop Drive, Suite 350
San Ramon, California 94583
United States of America

Website
www.five9.com

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Products/Services Offered

• Contact Center Systems/Applications

Address
2950 S. Delaware Street, Suite 201
San Mateo, California 94403
United States of America

Website
www.freshworks.com

Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market and enterprise businesses to connect people and applications globally. We tailor our highly available cloud communication, connectivity, and security services to meet the unique needs of our clients. Our services are backed by the industry’s most comprehensive service guarantee, that includes on-time installation, and 100% availability guarantees for next-generation services.

Address
210 Interstate North Parkway, Suite 200
Atlanta, Georgia 30339
United States of America

Website
www.fusionconnect.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Powered with AI and analytics, our omni-channel platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value automated communications solutions that work seamlessly with your existing business software and infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone and are also accessible through developer APIs.

Address
155 Bovet Road, Suite 405
San Mateo, California 94402
United States of America

Website
www.intelepeer.com

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Jabra is a world leading brand in audio, video, and collaboration solutions – engineered to empower consumers and businesses. Proudly part of the GN Group, we are committed to letting people hear more, do more, and be more than they ever thought possible. Jabra engineering excellence leads the way, building on 150 years of pioneering work within the GN Group. This allows us to create integrated tools for contact centers, offices, and collaboration that help professionals work more productively from anywhere; and true wireless headphones and earbuds that let consumers better enjoy calls, music, and media.

Address
900 Chelmsford StreetTower II, 8th Floor
Lowell, Massachusetts 01851
United States of America

Website
www.jabra.com

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Products

• PanaCast 50 Room System

Neat designs simple and elegant video meeting devices for Zoom and Microsoft Teams rooms that create a better meeting experience for organizations of any size. All Neat devices are incredibly easy to install, set up, and use and provide the ideal solution for today's ever-shifting working and learning hybrid environments.

Address
100 Park Ave 16th Fl,
New York, New York 10017
United States of America

Website
neat.no

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps
• Unified Communications

Products

• Neat Bar

  Neat Bar is a powerful purpose-built device for any Zoom or Microsoft Teams meeting space accommodating up to ten people and ships with our dedicated Neat Pad touchscreen controller.

• Neat Bar Pro

  Neat Bar Pro packs a stack of tech into a simple and elegant device. Capable of driving three large screens, it allows you to enjoy an incredibly immersive higher quality people and content experience throughout any Zoom or Microsoft Teams meeting space.

• Neat Pad

  Neat Pad is a simple and elegant touch screen you can use as a controller inside any Zoom or Microsoft Teams meeting room or scheduling display outside. With its sleek design, including an ideal screen angle for smooth interaction and viewing, Neat Pad is purpose-built for meeting rooms.

• Neat Board

  Neat Board is the complete meeting room package for Zoom or Microsoft Teams in a simple and elegant allin- one device. With its immersive 65-inch multi-touch screen, powerful audio system, and versatile wide-angle camera, Neat Board ensures you see and hear everything so vividly up close it's almost as though those on screen are right there in the room with you.

• Neat Frame

  Neat Frame is a first-of-its-kind portrait-oriented all-in-one video device for Zoom and Microsoft Teams that fits anywhere. This is purposefully designed to cater for the multiple new workstyles and spaces companies and employees are now adopting.

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. w

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.nice.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

Omilia is a pioneer in Natural Language Understanding and Machine Learning, delivering the highest quality automated voice solutions for Contact Centers. Omilia owns and delivers state-of-the-art technology in Conversational AI, enabling clients to improve their CX, shorten response times and reduce costs. The Omilia Cloud offering allows businesses to effortlessly identify, authenticate, and serve customers with ready-to-go integrations, across any channel, by pre-built solutions. A true product leader, Omilia delivers unprecedented voice-recognition accuracy, and the market acknowledgement for it is growing: Omilia was recognized as a Leader in the Gartner 2022 Magic Quadrant for Enterprise Conversational AI Platforms and the Worldwide Conversational AI Software Platforms for Customer Service 2021 by IDC.

Address
Gladstonos 55, Roussos Center Point 3rd Floor, Office 3C-3D,
Limassol, 3040
Cyprus

Website
www.omilia.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Text-based Messaging (email, IM)

Products

• Conversational Voice

  Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language - customers can speak freely and there is no predetermined flow or structure they have to follow - they just speak.

• Authentication & Anti-Fraud

  Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent. Omilia Authentication and Anti-Fraud reduces AHT and improves authentication leading to increased customer & agent experience.

• Conversational Chat

  Drive your digital transformation initiatives by keeping customers engaged without needing to involve a human agent.

• Conversational Insights

  Visualize the data generated by your app to analyze customer conversations with the virtual agent. Conversational Insights provide call quality monitoring and real-time business discovery on what customers are actually saying.

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical network solutions to service providers, enterprises and critical infrastructure sectors globally. Our end-to-end solutions portfolio delivers core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. Visit rbbn.com.

Address
6500 Chase Oaks Blvd, Suite 100
Plano, Texas 75023
United States of America

Website
www.rbbn.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services

Sanas is a speech technology company that has pioneered real-time accent translation with minimal latency by deploying its software locally as a desktop app. The in-built speech conversion models maintain emotion, intonation, pitch, and prosody. With a few click integration, Sanas works instantly. Sanas formally launched out of stealth in June 2022 with a $32M Series A funding— the largest ever for a speech technology company— and is gaining momentum across industries. This year has been enormous for Sanas in terms of innovation and expansion. The team has built an AI-powered translation technology that is compatible with 800+ communication apps. Additionally, Sanas has tailored and enhanced its accent matching algorithms to improve understanding by 31% and customer satisfaction by 21%. As of today, Sanas has signed contracts with some of the largest customers in the US, Philippines and India. Alorica, one of the largest business process outsourcing organizations in the world, has announced a strategic partnership to bring this technology to their 100,000+ employees and 250+ enterprise customers across the globe.

Address
437 Lytton Ave, Suite 200
Palo Alto, California 94301
United States of America

Website
www.sanas.ai

Spearline is a technology company that proactively monitors toll and toll-free numbers and WebRTC communications for audio quality and connectivity globally. Spearline is a team of problem-solvers and our expertise grows and develops with each challenge we face. Our products have been built in response to customer needs and we continue to listen to our customers and to deliver solutions to their ongoing challenges. Spearline equips the likes of Google, Airbnb, and Zoom, with technology and solutions to allow them to stay connected with their customers and employees at all times, regardless of where in the world they are located.

Address
North Street
Skibbereen, Cork P81 H102
Ireland

Website
www.spearline.com

Social Networks

Products

• Voice Assure

  Experience calls as your customers do, from any USA or Canadian state or from over 80 countries worldwide. Proactively diagnose, escalate and resolve issues, before they become noticeable problems. Voice Assure automates calls to verify call connection, voice quality, latency, and other important aspects of call performance. If any issues are detected, you’ll receive automatic notifications so that you can address them promptly. And with powerful reporting and analysis features, you are one step from improving your service and your customer experience.

• testRTC

  Testing, monitoring, and support for the full lifecycle of your WebRTC application. Configure custom metrics, receive timely alerts, review reports, and analyze cases as they occur. Our WebRTC solutions include; deployment testing, active monitoring, passive monitoring, optimized support, and network testing.

• Agent Assure

  Validate the voice quality and connectivity capabilities of your remote agents’ home environments quickly and simply Agent Assure is a self-service agent network test and guidance solution that allows agents to quickly diagnose networking and connection issues within their own home environments, guiding them to the root cause of the issue and suggesting practical, actionable solutions.

Address
400 Atlantic St.
Stamford, Connecticut 06902
United States of America

Website
enterprise.spectrum.com

Verizon offers a suite of integrated solutions that address key challenges in enterprise communication, collaboration, and customer experience. To advance their customer-centric business outcomes, companies need cutting-edge communications solutions that build upon an intelligently architected IT infrastructure—unified communications, next-gen contact centers, team collaboration and work spaces, cloud communications, video and AV capabilities, and the meaningful integration of artificial intelligence, machine learning, and speech technologies.

Address
One Verizon Way
Basking Ridge, New Jersey 07920
United States of America

Website
www.verizon.com/business/solutions/work-from-virtually-anywhere

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Services
• Security
• Unified Communications

Address
No.1 Ling-Xia North Road, High Tech Park, Huli District
Xiamen, Fujian 361009
China

Website
www.yealink.com

Address
200 California Avenue
Palo Alto, California 94306
United States of America

Website
www.airkit.com

Technology is complex, and transformation is fast. But when it comes to connectivity and communication, AT&T Business has you covered. We combine our leading portfolio with continuous innovation and investment in our networks to give you what you need to move your business forward. With experience across industries, we understand your business demands, and deliver the right insights, guidance, and highly secure solutions for you. From 5G to fiber, edge to cloud, we help you tackle todays’ challenges and seize tomorrow’s opportunities.

Address
208 South Akard Street
Dallas, Texas 75202
United States of America

Website
www.att.com

Social Networks

Address
Boulevard du Roi Albert II, 27
Brussels, B-1030
Belgium

Website
www.bics.com

EPOS designs, manufactures, and sells high-end audio and video solutions for business professionals and gamers around the world. Based on decades of psychoacoustic research, EPOS designs audio and video solutions with unique algorithms and acoustics that provide the best conditions for the brain, enabling professional users to communicate and collaborate effectively with better concentration and less energy spent. Owned by the world-leading hearing healthcare and audio technology group, Demant, and with headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries.

Address
Industriparken 27
Ballerup, DK-2750
Denmark

Website
www.eposaudio.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Unified Communications
• Video: Desktop
• Video: Room Systems

Address
2200 Mission College Blvd
Santa Clara, California 95054-1549
United States of America

Website
www.intel.com

IRIS is an audio technology company with a mission to enable the world to Listen Well. Bringing cutting-edge communications software from the high-performance world of Formula 1 & NASCAR to you, we present IRIS Clarity, an AI-powered solution that removes distracting background noise from your online calls in real-time and from your audio recordings in post-production. Ideal for call centres, speech analytics, small businesses, podcasts, broadcasts, and more, IRIS Clarity’s advanced voice isolation technology empowers users in any environment and brings the focus back to what matters most: the human voice.

Address
2225 Belmont Rd
Ann Arbor, Michigan 48104
United States of America

Website
iris.audio/clarity-enterprise

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications

Lenovo delivers a full portfolio of PCs and tablets, monitors, accessories, smartphones, smart home and smart collaboration solutions, augmented and virtual reality (AR/VR), commercial Internet of Things (IoT), software, services, and smart infrastructure data center solutions around the world. The rise of hybrid work has accelerated the transformation of the workplace, customers are looking for smarter solutions from trusted technology partners they can deploy and scale to keep their people connected and collaborating. Lenovo Smart Collaboration is dedicated to meeting equity, providing tools for teams to meet everywhere, for everyone, every time and leading the way in Intelligent Transformation. Lenovo delivers smarter technologies that improve the way our enterprise customers connect and work.

Address
8001 Development Dr.
Morrisville, North Carolina 27560
United States of America

Website
techtoday.lenovo.com/us/en/smart-collaboration

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

Lumen is an American multinational technology company headquartered in Monroe, Louisiana dedicated to furthering human progress through technology, providing the fastest, most secure platform for applications and data to help businesses, government and communities adopt emerging technologies and deliver amazing experiences around the world. ?

Address
100 CenturyLink Drive
Monroe, Louisiana 71203
United States of America

Website
www.lumen.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Lumen Solutions for Contact Center - Talkdesk

  Lumen Solutions for Contact Center – Talkdesk enables businesses everywhere to be able to deliver better customer experiences across any industry and through any channel, ultimately resulting in higher customer satisfaction and accelerated business outcomes.

• Lumen Enablement Services for UC&C

  Lumen Enablement Services for UC&C provides customers with a one-stop-shop for all their UC&C needs. Choosing the right collaboration solution is the first stop but ensuring that enterprises get the most out of their solution is where we come in. From adoption services and consulting services to reporting and connectivity options Lumen can help set you up for success.

Address
Room 2603A, Tower 1, Lippo Centre, 89 Queensway
Admirality, Hong Kong 999077
China

Website
www.shokz.com

Shure has been a leading global audio equipment manufacturer for nearly a century, known for quality, performance, and durability. Our product range includes wireless microphone systems, in-ear monitors, headphones, conferencing systems, and more. For critical listening or high-stakes moments on stage, in the studio, and the meeting room, you can always rely on Shure. We are proud to serve a wide range of customers, including AV integrators and IT managers that equip small and mid-sized organizations to large Fortune 500 companies, audio production teams traveling with the largest entertainment acts in the world, and the most innovative creators and influencers.

Address
5800 West Touhy Avenue
Niles, Illinois 60714
United States of America

Website
www.shure.com/meetings

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Products

• Stem Ecosystem

  Discover the ecosystem that gives you the freedom to create, manage, and scale your collaboration space audio for an effortless experience in any room. With the Stem Ecosystem, you'll receive everything you need to quickly set up a top-quality, affordable audio system.

• Microflex Ecosystem

  Endlessly flexible, for the most demanding spaces. From microphones to DSPs to loudspeakers, the Shure Microflex Ecosystem offers a complete portfolio of networked audio solutions that can be precisely tailored to your needs, for best in-class collaboration experiences in any room.

• MXA920

  Meet the MXA920 ceiling array microphone. Automatic Coverage™ technology requires no setup yet gives you precise control of audio capture if desired. With next-generation array architecture for enhanced directional pickup and more natural speech, the MXA920 is easy to use and quick to deploy for AV conferencing, camera tracking, voice lift, or sound reinforcement.

• IntelliMix® Room

  Introducing IntelliMix® Room, software-based audio processing for AV conferencing. With no DSP hardware required, installs are simpler, and meeting spaces are cleaner with vastly improved audio. IntelliMix Room is certified for use with Zoom and Microsoft Teams. With the latest update to IntelliMix 4.0, download, activate your free built-in 90-day trial, and set up your room – all in under 5 minutes. Enjoy premium, easy conferencing today.

• MV7

  The MV7 is designed to deliver professional and clear sound for remote work from home scenarios such as conferencing, podcasting, and video narration. It is Zoom certified, providing authoritative sound for your virtual meetings and collaborations.

Address
3625 132nd Ave
Bellevue, Washington 98006-1395
United States of America

Website
www.t-mobile.com

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.

Address
535 Mission St., 14th Floor, WeWork
San Francisco, California 94105
United States of America

Website
ujet.cx

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications

Address
4500 Beedie Street
Burnaby, British Columbia V5J 5L2
Canada

Website
www.algosolutions.com

ASC is a worldwide leading provider of software and cloud solutions in the field of omnichannel recording, quality management, and analytics. Among our target groups are all companies that record and analyze their communication, especially contact centers, financial service providers, and public safety organizations. We offer solutions for recording as well as AI-based analysis and evaluation of all communications – including voice, video, screen, chats, or meetings. Communication contents are captured in an audit-proof manner critical information and trends are revealed.

Address
101 Crawfords Corner Road, Suite 4126
Holmdel, New Jersey 07733
United States of America

Website
www.asctechnologies.com/english

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Products

• Recording Insights

  Our compliance recording solution, Recording Insights, captures all your communications effortlessly and securely, whether for Microsoft Teams, RingCentral, or Zoom. It's a certified, native-built cloud solution hosted in Azure that integrates seamlessly with your collaboration platform. Record and archive your calls, meetings, screen sharing, video and chat as well as leverage the Microsoft Cognitive Services to transcribe, analyze and translate your communications.

• Neo Suite

  With ASC's compliance recording, analytics and quality management software Neo, users won't have to worry about recording compliance ever again. They also can increase their service quality or respond optimally in emergencies. Challenges of this kind are part of daily business for companies and public sector organizations. ASC offers solutions to record, analyze and evaluate multimedia interactions. Communication content is captured with AI-based analytics, important information is generated, and trends are detected. This provides management with the basis for decision-making in real time. In addition, starting points for increasing productivity are identified. Companies and public sector organizations with on-premise PBXs can either deploy ASC's Neo Suite on-premise, or use all services from the Neo Cloud.

• Neo Cloud Services

  ASC offers its entire portfolio comprising of call recording, compliance, analysis of corporate communication and quality management as on-premise software as well as in the cloud as flexible services. This way, you profit from state-of-the-art call recording technology and meet highest requirements regarding security, performance and compliance. Neo Cloud services feature a high-availability architecture safely operated in the Microsoft Azure Cloud. Modern encryption methods and comprehensive access management protect your sensitive data. On the basis of the recorded communication, compliance and service quality can be analyzed and the results displayed in informative reports. Further tools for process management, desktop analysis, and eLearning can be added as the need arises.

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

Address
44 Distribution Blvd; Dock 1
Edison, New Jersey 08817
United States of America

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• AI/Analytics
• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications
• Video: Room Systems
• WebRTC

Avocor is a global leader in collaboration solutions, creating technology that enables people to experience deeper team engagement in meetings, in-person or remotely. We strive to develop solutions that answer the common issues facing the modern workplace through technology that stimulates creativity and fosters teamwork.

Address
9375 SW Commerce Cir, Suite A7
Wilsonville, Oregon 97070
United States of America

Website
www.avocor.com

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Internet of Things (IoT)
• Unified Communications
• Video: Desktop
• Video: Room Systems

Address
100 The Mountain Rd
Framingham, Massachusetts 01701
United States of America

Website
www.bose.com

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.

Address
241 5th Ave. North, Suite 1200
Minneapolis, Minnesota 55401
United States of America

Website
www.calabrio.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Products

• Calabrio ONE

  Contact centers face growing demands from every angle. Customers want more empathetic, personalized experiences across many channels—and will leave your brand after only two negative interactions.* Businesses are counting on the contact center to deliver. And everyone from marketing to supply chain is hungry for customer-centric business intelligence. Calabrio ONE gives you an integrated solution to turn challenges into competitive advantages—and deliver powerful value to your business.

• Calabrio Call Recording

  The way consumers interact with brands has changed: 97% of consumers say contact center experiences are now central to brand perception. As more consumers seek out digital-first interactions, Calabrio Call Recording helps you make the most of the virtual front door to your company. Capture voice-of-customer insights across digital and traditional channels, so you can understand how to deepen loyalty, expand market share, and build customer-centric growth strategies.

• Calabrio Quality Management

  Consumers today expect more and forgive less. Calabrio Quality Management gives contact centers the AI-powered toolset to understand where (and how) they can get better. Workforce requirements have also changed. Remote and hybrid work expose the shortfalls of outdated contact center solutions. You must be able to monitor and develop employees from anywhere. A successful quality and coaching program driven by automation and analytics keeps employees engaged and customers happy.

• Workforce Management

  The “new normal” is anything but business as usual for contact centers. Unprecedented labor challenges, the growing pains of remote/hybrid work models, and C-suite pressure to drive efficiencies through automation are all top of mind. Plus, customers expect more all around: more channels, more personalization, more empathy, and faster resolutions. Calabrio delivers analytics- and AI-powered contact center workforce management tools that help you maximize the potential of your people and rise to the challenges of this evolved world of work.

• Calabrio Analytics

  Contact centers face relentless challenges of more: more channels, more complicated interactions, and higher expectations all around. Calabrio Analytics harnesses the power of your data to unravel these complexities—and shortens the time from insight to action so you can make smart, data-driven decisions at the speed that business today demands.

Address
11801 Domain Blvd. #rd Floor -B133
Austin, Texas 78758
United States of America

Website
www.cm.com

Address
535 Mission St 14th Floor
San Francisco, California 94105
United States of America

Website
www.cognigy.com

Cyara is the world’s leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara’s cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.

Address
805 Veterans Blvd, Suite 105
Redwood City, California 94063
United States of America

Website
www.cyara.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications

Products

• Cyara Automated CX Assurance Platform

  The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.

• Cyara Botium

  Cyara Botium provides an integrated platform that performs every type of testing required to assure your chatbots and conversational AI systems operate flawlessly. Simulating typical behavior of real humans interacting with your conversational AI, Botium tests and analyzes experiences from end-to-end on all channels and platforms by conducting automated NLP score testing, conversational flow testing, security testing, performance testing and monitoring your chatbot.

• Cyara ResolveAX

  Cyara ResolveAX (formerly LiveVQ) empowers brands to deliver flawless CX by enabling real-time monitoring, diagnoses, and resolution of technical, connectivity, voice quality and environment issues that negatively impact customer experience.

• Cyara Cruncher

  Cyara Cruncher automatically generates thousands of calls, simulating real-world customer contact and verifying that each component and your system as a whole works at any – and every – scale. Simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.

• Cyara Pulse

  Cyara Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers as well as a mobile app.

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. It´s solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.

Address
16605 North 28th Ave, Suite 101
Phoenix, Arizona 85053
United States of America

Website
www.enghouseinteractive.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Video: Cloud-based Services

Fasoo provides unstructured data security, privacy, and enterprise content platforms that securely protect, control, trace, analyze and share critical business information while enhancing productivity. Fasoo's continuous focus on customer innovation and creativity provides market-leading solutions to the challenges faced by organizations of all sizes and industries.

Address
6707 Democracy Blvd., Suite 905
Bethesda, Maryland 20817
United States of America

Website
www.fasoo.com

Social Networks

Products/Services Offered

• Security
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Wrapsody

  Wrapsody is a metadata-driven content services platform that enables content-centric security and collaboration. The solution allows an organization to empower its security and build better information governance by eliminating the complexity and inefficiency caused by silo issues. Using content virtualization technology, Fasoo enables users to access content anywhere and anytime by isolating physical locations.

• Wrapsody eCo

  Wrapsody eCo enables organizations to securely share and track sensitive documents with internal or external users to protect intellectual property or privacy data and meet regulatory requirements like CCPA and GDPR. Users can specify security and control for each file, from open sharing to encryption, or share with a group using pre-defined controls. Granular rights, such as copy, paste, edit, and print, can be applied for advanced security of sensitive information. Unlike VDR (Virtual Data Room) and conventional file sharing services, users can work across multiple enterprise collaboration tools while preserving consistent file security and visibility. The solution helps lower third-party risk by maintaining access and control to shared data, including remotely expiring access at will.

Address
110 Union St., Suite 500
Seattle, Washington 98101
United States of America

Website
hiya.com

Address
11808 Miracle Hills Drive
Omaha, Nebraska 68154
United States of America

Website
www.intrado.com

Address
4700 S. Syracuse Street, Suite 1000
Denver, Colorado 80237
United States of America

Website
www.ir.com

Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action. Recognized nationally as one of the Best Places to Work, Khoros has 11 offices globally.

Address
7300 Ranch Road 2222, Building 1
Austin, Texas 78730
United States of America

Website
khoros.com

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Text-based Messaging (email, IM)
• Unified Communications

Address
Döbelnsgatan 19
Umeå, 903 30
Sweden

Website
www.konftel.com

Kore.ai is a global leader in enterprise conversational AI platforms and solutions helping enterprises automate voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide. 200+ global 2000 companies trust Kore.ai’s experience optimization (XO) platform and industry solutions to automate conversations and deliver extraordinary outcomes for over 200 million users worldwide. Kore.ai is recognized as an enterprise conversational AI platform market leader by top analysts. The company is headquartered in Florida USA with offices in India, the UK, Japan, South Korea, Europe, South America, and the Middle East. Visit kore.ai to learn more.

Address
7380 West Sand Lake Road, Suite 390
Orlando, Florida 32819
United States of America

Website
kore.ai

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Unified Communications

Mio is a chat interoperability app that facilitates cross-platform communication. Mio provides a native chat experience while broadening collaborative reach, working in the background to bridge messages from one platform to another. Our goal is to create a wide area network where Zoom Team Chat, Slack, Microsoft Teams, and Webex can communicate with one another through API federation.

Address
21750 Hardy Oak Blvd Ste 104, PMB 63205
San Antonio, Texas 78258
United States of America

Website
www.m.io

Social Networks

Products/Services Offered

• Team Collaboration/Chat Apps

Address
350 Legget Drive
Kanata, Ontario K2K 2W7
Canada

Website
www.mitel.com

OpenFin is The Operating System of Enterprise Productivity, enabling app distribution, workspace management and workflow automation. OpenFin is on a mission to simplify and modernize the way organizations work. Launched in 2010, OpenFin’s investors include the largest names in financial services including Barclays, HSBC, JP Morgan and Wells Fargo. OpenFin was founded with the aim of increasing productivity within the global Enterprises through a common technology platform that makes it easy to integrate applications, reduce distractions and automate work. Put simply, OpenFin makes your apps work better.

Address
80 Broad St
New York, New York 10004
United States of America

Website
www.openfin.co

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration/Chat Apps
• Unified Communications

Address
189 Amenia Union Road
Amenia, New York 12501
United States of America

Website
www.regal.io

Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas 78232
United States of America

Website
www.securelogix.com

SCT manufactures extension and signal processing solutions that deliver Audio, Video, USB, Power, IR and Control over a single CAT6 cable up to 100 meters, fully supporting PTZ camera and signal device solutions from major manufacturers. Our RemoteCam solution kits include all interconnect cables, power and modules (less CAT cable) required for typical installations. The RemoteTableKit series supports Cisco and Poly for HDMI, Ethernet/POE, Audio I/O, USB and microphone extension over a single CAT6 up to 100 meters. SCT also manufacturers a variety of on-wall, in-wall recessed and ceiling mounts designed to minimize their appearance, leaving only the camera visible.

Address
22 South Smith St.
Norwalk, Connecticut 06855
United States of America

Website
www.soundcontrol.net

Social Networks

Products/Services Offered

• A/V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

Products

• RTK-X57

  The RTK-X57 is designed to bring the inputs from the Poly Studio/X50/X70 right to the table. The RTK-X57 extends power, HDMI for content, TC8 Ethernet and Power, Audio I/O, USB & Poly Expansion Microphone over a CAT cable up to 100 meters

• RC-SDA+ Camera Bridge

  The RC-SDA+ is designed to work with Poly cameras and Poly Group Series Codecs. You now have expanded options for meeting rooms, including using Poly cameras for BOYD soft codec integration or HDMI distribution. The RC-SDA+ is compatible with Zoom Rooms and can translate USB PTZ commands into Poly PTZ camera protocol It can also translate VISCA PTZ commands from serial joystick controllers into Poly PTZ camera protocol, as well as facilitating control from a 3rd party control system. Additional features include multiple digital and analog audio routing options and more.

• USB3-1x2

  The USB3-1x2 is a USB3 switch which provides smart switching between a USB camera and two USB host computers. This allows a single integrated camera/speaker/mic system to automatically switch over from a resident room PC to a guest laptop for soft codec applications.

Address
11911 Freedom Drive, Suite 250
Reston, Virginia 20190
United States of America

Website
www.tatacommunications.com

Address
1008 N Thompson Rd
Apopka, Florida 32712
United States of America

Website
www.thelaunchpad.com

The Theta Lake Security and Compliance suite is the industry's first purpose-built and fully cloud-based compliance archiving, AI-based supervision, and DLP system built specifically for modern unified collaboration and communication systems including rich partner integrations with Zoom, Webex, Slack, RingCentral, Microsoft Teams, and more. Theta Lake uses artificial intelligence (AI), machine learning (ML), and natural language processing / understanding (NLP/U), with deep learning to enhance efficacy and add efficiency for compliance and risk teams in detecting regulatory, corporate compliance, conduct, and data leakage risks in what was said, shown, shared, or typed in any digital communication.

Address
1221 Chapala St, Suite 6
Santa Barbara, California 93101
United States of America

Website
thetalake.com

Social Networks

Products/Services Offered

• AI/Analytics
• Security
• Team Collaboration/Chat Apps
• Unified Communications

Products

• Theta Lake Risk & Compliance Suite

  Theta Lake provides a purpose-built compliance product suite for automatic policy detection of regulatory risks, compliance workflow, and archiving for video marketing, video conferencing, and audio recordings.

• Theta Lake Chat Archive Connector

  Theta Lake Chat Archive Connector comprehensively captures all chat messages and seamlessly integrates them into an organization’s archive or record-keeping arrangement, retaining the full context of each chat, including all visual images (emojis, reactions, gifs, pictures), links, shared files, and more.

• Theta Lake Mobile Messaging Compliance

  Mobile Messaging Compliance enables organizations to capture SMS content and archive it for regulatory compliance. Mobile Messaging supports the widest array of popular mobile messaging applications, unifying SMS usage under a single umbrella- providing control and visibility into usage and user behavior.

• Theta Lake Selective Archiving

  Theta Lake offers game-changing flexibility and Selective Archiving for any content types or modes within modern collaboration platforms, with the future-ready option to capture video or audio content when the time comes.

For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.

Address
5230 Las Virgenes Road, Suite 210
Calabasas, California 91302
United States of America

Website
www.thrio.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

We simplify UC and Telecom administration and management by providing tools for MACD automation, help desk agent MACDs, phone number and DID management, employee self service MACDs, Migration, advanced reporting, and much more for single and multi-vendor UC and telecom environments. SIMPLY PUT, WE MAKE UC AND TELECOM ADMINISTRATION AND MANAGEMENT EASY!

Address
121 South 8th Street
Minneapolis, Minnesota 55402
United States of America

Website
www.unimax.com

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Systems Integration Services/Consulting/VAR
• Unified Communications

Products

• Automated Provisioning

  Trigger telecom and UC provisioning/de-provisioning with one click in Active Directory, ITSM platforms, HRIS systems, and other enterprise software.

• HelpOne

  Off-load costly and repetitive UC and telecom MACDs to Tier One Help Desk and Service Desk employees.

• NumberPro

  Simplify the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved or in the process of aging.

• LineOne

  Off-load costly and repetitive UC and telecom MACDs to self service employees.

• 2nd Nature

  Unify the provisioning and management of various UC, telecom, and voice messaging systems by providing a single, centralized management and administration interface.

Address
10 Pointe Drive, Ste 200
Brea, California 92821-7620
United States of America

Website
www.viewsonic.com/us

VMware is an SD-WAN pioneer and SASE leader. VMware SD-WAN™ and VMware SASE™ bring cloud-delivered networking, security, and AIOps together with compute to support ubiquitous access for a distributed workforce along with modern edge applications.

Address
3431 Hillview Ave
Palo Alto, California 94304
United States of America

Website
www.sase.vmware.com

Social Networks

Products/Services Offered

• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services/Consulting/VAR

Products

• VMware SASE

  Cloud-Native and Cloud-Delivered Networking and Security for the Distributed Edge

• VMware SD-WAN

  Built on the foundational architectural principle that the cloud is the network, VMware SD-WAN decouples networking software services from underlying hardware to create a secure, reliable, and transport-independent network overlay. VMware’s cloud native architecture delivers unparalleled advantages.

• VMware SD-WAN Client

  Enterprises need an SD-WAN solution for employees on the road, or when a hardware appliance is not feasible. VMware SD-WAN offers a first of its kind SD-WAN client that follows the principles of Zero Trust to extend the benefits of reliable, optimal, and secure connectivity for end user devices.

• VMware Secure Access

  VMware SD-WAN and VMware Workspace ONE come together to enable secure, optimized, and high-performance access for remote and mobile workers.

• VMware Cloud Web Security

  A cloud hosted service that protects users and infrastructure accessing SaaS and Internet applications from threats, offering visibility, control and compliance.

Address
845 3rd Avenue, 6th Floor
New York, New York 10022
United States of America

Website
www.voice-interaction.com

9Line was founded to provide on-premises and remote emergency calling solutions to organizations without compromising affordability. Although some costs are associated with such integrations, it is still an individual’s right to have the ability to dial 911 without incurring significant expense. With that purpose, 9Line has positioned itself to help organizations of all sizes achieve compliance at a fraction of the cost. 9Line’s industry-leading experience in unified communication applications and premier software engineering capabilities has quickly allowed the startup to receive recognition from industry leaders. The company offers integrations for Cisco BroadWorks, Cisco Unified Communications Manager, and Cisco Emergency Responder.

Address
4220 Duncan Ave. Suite 201
Saint Louis, Missouri 63101
United States of America

Website
www.9line911.com

Social Networks

Products/Services Offered

• E-911/Emergency Systems

Products

• 9Line for CER

  9Line for Cisco® Emergency Responder helps Cisco Collaboration customers meet the evolving state and federal regulatory requirements, protect your existing telephony investment, and achieve compliance with affordable licensing complementing your existing telephony licensing.

• 9Line for CUCM

  9Line for Cisco® Unified Communications Manager helps Cisco Collaboration customers meet the evolving state and federal regulatory requirements, protect your existing telephony investment, and achieve compliance with affordable licensing complementing your existing telephony licensing.

• 9Line for BroadWorks

  9Line for BroadWorks helps carriers meet the evolving state and federal regulatory requirements, protect their existing telephony investment, and comply with affordable device-based licensing and margin protection.

Akkadian Labs, a Cisco Preferred Solution Partner, develops software to simplify Cisco Collaboration administration. Our unified communications solutions include tools for automated provisioning, consistent site deployment, powerful directories and intuitive consoles. Streamline processes and maximize ROI across multiple UC servers, clusters and applications. Technology is complex. We make it simple.

Address
50 Harrison Street, Suite 211D
Hoboken, New Jersey 07030
United States of America

Website
www.akkadianlabs.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security
• Unified Communications

Products

• Akkadian Provisioning Manager

  Streamline MAC-D workflows and offload complex tasks with our provisioning automation solution

• Akkadian Contact Manager

  Build better teams with an enterprise directory that helps employees find exactly who and what they need, and unifies Active Directories to streamline authentication

• Akkadian Console

  An intuitive receptionist console that makes high call volume environments easy to handle, with a powerful directory and flexible deployment options

• Akkadian Site Builder

  Implement Day 1 provisioning requirements in minutes with templates that allow you to standardize deployments with guaranteed accuracy

AtlasIED is a global technologies manufacturer providing comprehensive audio and security solutions for commercial, corporate, educational, healthcare, retail, transportation, hospitality and government environments. Offering industry-leading mass notification, voice evac, life safety, VoIP, background music, paging/ public address and sound-masking systems, AtlasIED delivers more than 2,000 audio solutions with a variety of resources to help security dealers sell, design and install audio communication technologies.

Address
4545 E Baseline Road
Phoenix, Arizona 85042
United States of America

Website
www.atlasied.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs/IP Telephony/Desk Phones
• Security
• Unified Communications

Address
3059 Premiere Parkway, Suite 400
Duluth, Georgia 30097
United States of America

Website
www.barco.com

CallRail is the lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use real-time insights to optimize their marketing.

Address
100 Peachtree St., Suite 2700
Atlanta, Georgia 30303
United States of America

Website
www.callrail.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Team Collaboration/Chat Apps
• Unified Communications
• Voicemail/Unified Messaging

Address
4300 E. Pacific Coast Hwy
Long Beach, California 90804
United States of America

Website
www.freeconferencecall.com/for-business

Solutions and expertise for your success CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on premise and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.

Address
1801 N.E. 123rd Street, Suite 314
Miami, Florida 33181
United States of America

Website
www.cct-solutions.com/en

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Address
5225 Wiley Post WaySuite 500
Salt Lake City, Utah 84116
United States of America

Website
www.clearone.com

Address
Shield Road, Little Brook DC1,
London, DA1 5PZ
United Kingdom

Website
www.clevertouch.com

Address
3400 Waterview Parkway #101
Richardson, Texas 75080
United States of America

Website
www.communitywfm.com

Address
150 Commerce Valley Drive WestSuite 800
Markham, Ontario L3T 7Z3
Canada

Website
www.computer-talk.com

Address
201 E 4th StreetCincinnati, OH 45202
Cincinnati, Ohio 45202
United States of America

Website
www.concentrix.com

Address
3 Justin Court
Monterey, California 93940
United States of America

Website
cyberdata.net

Address
900 N. Glebe Rd, Suite 200
Arlington, Virginia 22203
United States of America

Website
www.cyviz.com

Address
67 Park Place E. Suite 301
Morristown, New Jersey 07960
United States of America

Website
www.datamotion.com

Address
32922 Brookside Circle
Livonia, Michigan 48152
United States of America

Website
www.dbcommunicationsinc.com

Is the supply chain holding up critical infrastructure projects? Are your traditional procurement partners not delivering? DHD can help! DHD provides Authorized New, OEM recertified and preowned networking, server, storage, unified communications and security hardware solutions. Our hardware expertise includes Dell, Cisco / Meraki, Juniper, Arista, Palo Alto Networks, Fortinet, HPE, and Lenovo requirements. In addition, DHD’s Third Party Maintenance offering (DHD Care) is a robust, flexible solution supporting multi-OEM brands across your network. DHD is a one-stop shop addressing infrastructure needs. Come by the booth and let’s discuss your 2023 projects.

Address
506 Chapala St
Santa Barbara, California 93101
United States of America

Website
www.dhd.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Security
• SIP-based Products/Session Border Controllers (SBCs)
• Systems Integration Services/Consulting/VAR

Address
75 Perseverance Way
Hyannis, Massachusetts 02601
United States of America

Website
www.eastwindcom.com

First Orion is a global provider of digital call experiences for the world's leading carriers, enterprises, and mobile apps. The First Orion Call Protection Suite provides scam, fraud, and spoof protection solutions to hundreds of millions of consumers. The company's Branded Calling Suite, INFORM® and ENGAGE®, allows businesses to brand their calls with name, logo, and a reason for the call. In addition, First Orion solutions are STIR/SHAKEN ready and compliant, allowing consumers to trust their connection. First Orion powers digital call experiences for T-Mobile, Metro by T-Mobile, Boost Mobile, Sky, along with Fortune 500 brands, PrivacyStar®, and other mobile apps. Established in 2008, First Orion is headquartered in North Little Rock, Arkansas, with offices in Seattle, London, and Dubai and employs over 400 people globally. More at www.firstorion.com, @FirstOrionCorp, or the First Orion Blog.

Address
520 N Main Street
North Little Rock, Arkansas 72114
United States of America

Website
www.firstorion.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Security

Products

• INFORM - Branded Text Display ID

  If you’re like many businesses, you struggle to reach customers over the phone for anything from appointments to transactions to customer care. You can solve the problem of the unwanted call with INFORM® Branded Text Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer satisfaction.

• ENGAGE -Branded Graphic Display

  If you’re like many companies, your customer service, finance, and sales departments struggle to reach customers over the phone. Companies are solving the problem of unwanted calls with ENGAGE® Branded Graphic Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer satisfaction.

Global Message Services (GMS) is a communications platform provider (CPaaS) for Enterprises and an international messaging service provider for Mobile Network Operators worldwide. For Enterprises, our communications platform (CPaaS) enables brands to unify customer communications via a single API and self-service platform, making it simple to send and receive messages orchestrated across multichannel touchpoints - including SMS, Push, Viber, WhatsApp, and RCS. As a trusted partner of mobile operators, we enable their messaging business by optimising A2P, P2P and P2A interworking while enhancing enterprise A2P messaging traffic management for revenue growth.

Address
2 Schochenmühlestrasse
Switzerland, 6340 Baar
Switzerland

Website
www.gms-worldwide.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Mobile/Wireless Services
• Systems Integration Services/Consulting/VAR
• Text-based Messaging (email, IM)
• Unified Communications

Huddly is a technology company that creates tools for team collaboration. Based in Oslo, Norway, we combine expertise across the fields of design, hardware, software, and artificial intelligence. Our smart cameras are designed to make it easier and better for people to communicate with each other. Huddly's solutions with industry-leading partners enable high-quality video experiences on all major collaboration platforms. Contact us at americas@huddly.com and let's talk about smart cameras.

Address
Haakon VIIs gate 5
Oslo, 0161
Norway

Website
www.huddly.com

Social Networks

Products/Services Offered

• AI/Analytics
• A/V Meeting Room Technologies

Leading company in the UC market since 2010, Imagicle develops and provides a unique Suite of UC and Contact Center apps empowered with AI and Conversational omnichannel solutions. Available from the Cloud and in mixed environments, it grants the flexibility, security, and innovation needed in the new hybrid and more digital world.

Address
66 Flagler St, Suite 1002
Miami, Florida 33130
United States of America

Website
www.imagicle.com

Social Networks

Products/Services Offered

• AI/Analytics
• Unified Communications

Products

• Attendant Console

  A complete, easy-to-use operator console including Advanced Queueing and Auto Attendant services to make operator's daily job faster and easier.

• Conversational AI

  Automates conversations through natural interactions and integrates chat and voice channels with virtual&human agents.

• Call Recording

  Records call in a compliant way, with must-have add-ons: Screen Recording, and Voice Analytics for sentiment analysis and transcription.

• Digital Fax

  Sends and receives faxes directly via email, accessing the archive with a click and allowing secure transmission.

• Call Analytics

  +50 reports for analyzing telephone traffic, allocate costs, and device adoption to make data-driven decisions.

Address
41 Madison Ave, Ste 25
New York, New York 10010
United States of America

Website
www.invisionapp.com

Address
230 W. Monroe, Suite 925
Chicago, Illinois 60602
United States of America

Website
www.isi-info.com

IT-Decision Telecom LLC (Decision Telecom) is Licensed MVNO, Global A2P Messaging Provider and Voice Carrier. Decision Telecom's Omnichannel Communication Platform allows to send Business Messages Globally. All communication channels in one place: SMS, Viber Business, WhatsApp Business, RCS, Verifications, HLR, Voice and chat inbox, available via web-interface and programmable with API. Easily interact with your customers from your official Brand Name using popular communication channels and reach every mobile phone on the planet with a single click. Enjoy using our services and free unlimited 24/7/365 support.

Address
Atlanta
Atlanta, Georgia 30041
United States of America

Website
www.it-decision.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Omnichannel Messaging for Business and Developers.

  Omnichannel Messaging Platform for Business and Developers allows to send Business Messages Globally.

• Global A2P Messaging Provider

  IT-Decision Telecom LLC (Decision Telecom) is Licensed MVNO, Global A2P Messaging Provider, interconnected with more than 300 MNOs and carriers/hubs, to provide high level Global A2P Messaging services across the globe.

• Global Voice Carrier

  VoIP for Business – Worldwide Voice Calls! Use IT-Decision Telecom’s VoIP services and offer high-quality calls through IP protocol to your customers, regardless of their location. We provide Global VoIP gateway, SIP Trunks for Call Centers with 24/7/365 support.

Address
5D, Block 7 of Sinosteel buildingNo.9 Kewen Road, Nanshan District
Shenzhen, Guangdong 518053
China

Website
www.kandaovr.com

Address
Waterford
Waterford, Carlow 38271
Ireland

Website
www.klearcom.com

Kurmi Software provides smarter UC management and provisioning automation solutions to Enterprises and MSPs worldwide. Our Kurmi Provisioning Suite simplifies user provisioning, migration, and day-to-day administration to deliver strong operations and cost savings.

Address
60 Broad St, Suite 3502
New York, New York 10004
United States of America

Website
www.kurmi-software.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• Kurmi Provisioning Suite for Enterprises

  A powerful solution to manage Unified Communications, Collaboration and Contact Center solutions through a single-pane-of glass, creating a seamless admin experience.

• Kurmi as a Service

  Our hosted solution pairs the best-of-breed UC management of Kurmi Provisioning Suite with the always-on, maintenance-free convenience and added security of the cloud.

• Kurmi Provisioning Suite for MSPs

  Kurmi Provisioning Suite is a powerful solution to manage Unified Communications, Collaboration and Contact Center solutions through a single-pane-of glass, creating a seamless admin experience. This edition is designed for the needs of MSPs and Service Providers, adding powerful multi-tenant capabilities to handle many end customer instances all from one unified interface.

Address
1120 Division Hwy
Ephrata, Pennsylvania 17522
United States of America

Website
landiscomputer.com

Legrand | AV brands create amazing AV experiences through innovative solutions and exceptional service. As industry leaders and partners, our brands unite to form a union that is greater than the sum of its parts to provide a comprehensive offering that connects people through technology in education, corporate, house of worship, government and more. We are committed to a culture of sustainability both globally and locally. Thank you for stopping by. C2G | Chief | Da-Lite | Luxul | Middle Atlantic Products | Vaddio

Address
6436 City West Parkway
Eden Prairie, Minnesota 55344
United States of America

Website
www.legrandav.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems

Address
90 State Street, Suite 700
Albany, New York 12207
United States of America

Website
lightyear.ai

Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Customer Engagement Platform empowers businesses to deliver trusted customer experiences through voice, video, and other digital engagement channels. Our customers’ trust in LinkLive is built on our team’s exceptional expertise, decades of customer-tested security, and modern AI to ensure positive outcomes.

Address
535 Mission St., 14th Floor
San Francisco, California 94105
United States of America

Website
linklive.ai

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Team Collaboration/Chat Apps
• Unified Communications
• Video: Cloud-based Services

Address
390 March Road, Suite 110
Kanata, Ontario K2K 0G7
Canada

Website
martellotech.com

Address
530 Lytton avenue Suite 201
Palo Alto, California 94301
United States of America

Website
www.mattermost.com

MAXHUB, a brand of CVTE Group, is an innovative solution provider of LCD?products. MAXHUB focuses on developing cutting-edge interaction technologies and designing smart applications that are optimized for use in education, house of worship,?hospitality, conferencing, digital signage, and enterprise businesses. MAXHUB display technology can be found in leading venues the world over.

Address
21076 Bake Parkway, Suite 106
Lake Forest, California 92630
United States of America

Website
www.maxhub.com/us

Social Networks

Products/Services Offered

• Unified Communications
• Video: Desktop
• Video: Room Systems

Products

• 105" Non-Touch Panel
• Commercial Display
• TCP10 Touch Control Panel
• Integrated LED Wall

  The MAXHUB Integrated LED Wall is more than the world’s smartest, simplest large-format LED display. A proven performer in thousands of installations throughout the world, it’s manufactured in a state-of-the-art facility by CVTE, the largest maker of interactive flat panel displays on the planet. From world-leading technology to unified hardware and software technical support and service, the MAXHUB Integrated LED Wall embodies CVTE’s spirit of continuous innovation and its commitment to creating real-world solutions that dramatically advance our ability to communicate and collaborate.

• P15 PTZ Camera

Visit booth 2041 to learn how Metropolis empowers users with communications insights as a service to track, monitor and identify performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details and Live Agent Dashboards in a single pane of glass.

Address
2455 E. Sunrise Blvd
Fort Lauderdale, Florida 33304
United States of America

Website
www.metropolis.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• E-911/Emergency Systems
• IP PBXs/IP Telephony/Desk Phones
• SIP Trunking Services
• Unified Communications

Products

• Expo XT UC and UCaaS Analytics

  ExpoXT empowers users with communications insights as a service to track, monitor and measure performance issues. From traditional premise-based phone systems to collaboration clouds, Metropolis provides frictionless (chat-video-messaging) analytics, 911 alerts, Cradle-to Grave Call Details in a single pane of glass

• QLive for Informal Contact Centers

  QLive is a live queue and agent activity monitoring solution that integrates with, or without, a contact center to enable businesses to track KPI's, manage agent activity, and gain live, cradle-to-grave call information for their call center team

• ProfitWatch Call Accounting

  rofitWatch Call Accounting for Hospitality provides customized bill back and seamless PBX and PMS interface for hotels, resorts, spas, casinos, and cruise lines.

• OfficeWatch XT2 and OfficeWatch SL

  OfficeWatch XT2 and SL provide businesses with advanced customization models, dynamic reporting features, and by-site alarming for insight into any business.

MiaRecs leverages a native speech engine and state-of-the-art voice AI to help contact centers maximize efficiency and enhance the relationship between company and customer. MiaRec’s Conversation Intelligence platform offers a powerful combination of easy management and reliability with the rich functionality of a unified Automated Quality Management (AQM) and Speech Analytics solution. MiaRec Conversation Intelligence features call recording, speech analytics, sentiment analysis, auto QA, and more to leverage data from every customer interaction. Contact centers use MiaRec to mitigate compliance and security risk, drive transformation across the organization through insight, improve customer and agent retention, and improve business results.

Address
1999 South Bascom Avenue
Campbell, California 95008
United States of America

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Mida Solutions is an Italian ISV that provides worldwide Unified Communications for private enterprises and public entities since 2004. Mida has developed a complete suite of advanced solutions for multi-channel communications management. Mida has solid partnerships with large players in this field (system integrators, service providers, vendors) and more than 300 customers around the globe.

Address
Via San Crispino, 46
Padova, Padua 35129
Italy

Website
www.midasolutions.com

Social Networks

Products/Services Offered

• Unified Communications

Founded in 1984 in Brussels, the heart of Europe, we combine a dynamic company, a profound knowledge of leading edge technologies with long-term experience in the unified communication. We develop software solutions that simplify the use of Unified Communications services. Thanks to a high-quality software products for a specific market niche, we successfully employ an indirect sales strategy that allows system integrators to pick Evercom as a one-stop shop for 3rd party add-ons for their clients. The growing lists of our active business partners as well as of system engineers able to deploy and support our applications ensure us that this is the right approach.

Address
rue de la Fusée 64
Bruxelles, 1130
Belgium

Website
www.evercomgroup.com

Social Networks

Products/Services Offered

• APIs/Integrated Communications
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Unified Communications

Products

• MOYOBI

MXL is a leading manufacturer of professional communications hardware for meeting rooms, web conferencing, and huddle rooms. MXL’s award winning AC-Series USB microphones are renown for providing crystal-clear speech intelligibility and user-focused design. For more information, visit www.mxlmics.com. MXL Microphones is a division of Marshall Electronics, Inc., headquartered in Torrance, California. For more information, visit www.marshall-usa.com.

Address
20608 Madrona Ave
Torrance, California 90503
United States of America

Website
mxlmics.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Unified Communications

Nectar delivers market-leading software solutions that empower organizations to dramatically improve management, visibility, and service delivery across enterprise VoIP, SIP and MPLS networks and across integrated voice, video, collaboration and contact center solutions. Nectar collects and correlates your organization’s most important customer, agent and user experience data and presents you the actionable insights and information you need within a single pane of glass. The best-in-class, vendor agnostic solutions support the industry’s most strategic and popular platforms from Avaya, Amazon, Cisco, Five9, Genesys, Microsoft, Zoom and more. Nectar currently supports millions of enterprise endpoints across thousands of organizations around the world.

Address
366 N Broadway #201Jericho
Jericho, New York 11735
United States of America

Website
www.nectarcorp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services
• Team Collaboration/Chat Apps
• Unified Communications
• WebRTC

Address
360 Central Ave., Suite 1120
St. Petersburg, Florida 33701
United States of America

Website
nix-united.com

Address
1507 Carey Avenue, Suite 4
Cheyenne, Wyoming 82001
United States of America

Website
nobelbiz.com

Address
3470 McClure Bridge Rd., Ste. 2231
Duluth, Georgia 30096
United States of America

Website
www.numbersentry.com

Numeracle's Entity Identity Management™ (EIM) and Verified Identity™ platform empower the delivery of legal, wanted communications. By working with technology providers, carriers, device manufacturers, analytics companies, and others, we provide visibility, control, and management across the major stakeholders influencing communications delivery to give businesses control over their brand's identity and correct improper Spam and Scam labeling impacting caller ID reputation. Core competencies include prevention and remediation of call blocking and labeling, and branded communications to display caller name and logo to wireless subscribers. To learn more, visit www.numeracle.com.

Address
7918 Jones Branch Dr. Fl 4
McLean, Virginia 22102
United States of America

Website
www.numeracle.com

Social Networks

Address
33 1/2 Union Square
Somerville, Massachusetts 02143
United States of America

Website
www.owllabs.com

Address
128 S Tryon Street, 21st Floor
Charlotte, North Carolina 28202
United States of America

Website
www.pcipal.com/en

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

Address
12 East 49th Street, 11th Floor
New York, New York 10017
United States of America

Website
poly.ai

Social Networks

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing

Address
1947 Evans Rd
Cary, North Carolina 27513
United States of America

Website
www.questblue.com

Address
POL A GRANXA rua D1Casa de Pedra
oPorrino, 36400
Spain

Website
www.quobis.com

About Radisys Radisys, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Radisys’ innovative disaggregated and virtualized enabling technology solutions leverage open reference architectures and standards, combined with open software and hardware to power business transformation for the telecom industry, while its world-class services organization delivers systems integration expertise necessary to solve communications and content providers’ complex deployment challenges. For more information, visit www.Radisys.com.

Address
8900 NE Walker Rd Suite 130
Hillsboro, Oregon 97006
United States of America

Website
www.radisys.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• Internet of Things (IoT)
• Mobile/Wireless Platform/Devices
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Engaged Digital Platform

Address
155 North Lake Drive
Passadena, California 91101
United States of America

Website
www.redskye911.com

Address
110 N. Wacker Drive, Suite 2500
Chicago, Illinois 60606
United States of America

Website
scb-global.com/home

Address
11955 Democracy Drive, 13th Floor
Reston, Virginia 20190
United States of America

Website
sciencelogic.com

At Sennheiser, we aim to shape the future of audio by creating unique sound experiences for our customers. With over 77 years of experience, we are the first choice for advanced audio technology that makes collaboration and learning easier.

Address
1 Commercial Dr
Old Lyme, Connecticut 06371
United States of America

Website
www.sennheiser.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Video: Room Systems

Address
1 North Wacker Drive
Ste 2500
Chicago, Illinois 60606
United States of America

Singlewire Software is the developer of InformaCast and Visitor Aware, two solutions that enable organizations to detect threats, notify everyone and manage incidents. More than 5,000 organizations in over 80 countries use these tools to enhance safety and communication so they can protect their most important asset: their people. From screening visitors, to sending alerts and handling critical events, Singlewire Software offers solutions for every safety challenge.

Address
1002 Deming Way
Madison, Wisconsin 53717
United States of America

Website
www.singlewire.com

Products/Services Offered

• Internet of Things (IoT)
• Unified Communications

Products

• InformaCast

  InformaCast is an emergency notification and incident management platform. It is one of the only notification systems that offers the ability to reach all of an organization’s on-site and mobile devices with critical messages in a variety of ways. Live and recorded audio, SMS text, email, visual alerts and more can be sent to mobile devices, desk phones, speakers, overhead paging systems, desktop computers, digital signage and more. Messages can be built to provide clear instructions and groups can be defined so the right people receive the right messages. Messages can include to links to join virtual collaboration spaces like Webex, Microsoft Teams and Zoom so key stakeholders can quickly gather, assess a situation and deploy a response. InformaCast Fusion also offers one of the widest arrays of triggering options so mass notifications can be sent the instant something goes wrong. Panic buttons available as hardware devices, virtually programmed on phones and computers, and mobile apps offer one-touch solutions for sending out alerts. Monitored RSS and CAP feeds can be configured to automatically trigger alerts when certain criteria are met, and IoT devices with contact closures can be integrated so when the contact closure is tripped messages are activated. This helps organizations leverage every channel available, so notifications get sent out quickly and the widest possible audience receives the message. Using messages that include text, audio, and visual cues also help make messages intrusive so no matter where someone is or what they are doing they see or hear the message, stop what they are doing, and take action to stay safe. These alerting features form the core of InformaCast, which also includes incident management capabilities that do more than just send out messages. While alerting people is important, it’s only one part of a safety plan. InformaCast incident management helps make safety plans actionable by moving them out of binders and into the cloud so they can be accessed and utilized from anywhere. In addition to all the alerts an organization would need, they can also upload and access resources like safety checklists, floor plans, and links to security camera feeds. Resources can also be uploaded in real-time to show things like pictures of intruders and provide additional context around an event. InformaCast also offers robust reporting features so organizations can analyze how effective their notifications were in reaching people and devices once an incident has been resolved. Identifying issues can help organizations build more effective response plans so they can continue to enhance safety.

• Visitor Aware

  Visitor Aware is a visitor and student management tool from Singlewire Software. Visitor Aware provides schools and other organizations the tools to screen visitors so they can identify threats before unwanted guests gain access to sensitive areas. Visitors have their IDs scanned when they enter a building. That information is used in conjunction with encrypted facial recognition to screen visitors against national sex offender and government watchlists and active legal injunctions. Potential issues are flagged to prevent guests from further entering a building, and approved guests are given a printed pass so they can proceed. Visitor Aware also offers tools for volunteer management, tardiness tracking, secure student release and pick-up, rostering and reunification, and setting up a tip line for potential threats.

Address
3636 Research Road NW
Calgary, Alberta T2L 1Y1
Canada

Website
www.smarttech.com

Address
1422 Apollo Beach Blvd.
Apollo, Florida 33572
United States of America

Website
www.sedatasolutions.io

Somos is a global provider of telephone number and identity information services. At Somos, we oversee all telephone numbers used in North America. That’s over 7 billion numbers! Somos works to protect the trust between enterprises and consumers when they communicate via toll-free, local and wireless numbers. Whether it’s through the management of national and international registries like the North American Numbering Plan (NANP), Toll-Free Numbers (TFNA) and the Reassigned Numbers Database (RND), or through our robust set of anti-fraud solutions, Somos is committed to protecting consumer trust in telecom, a channel that promises authentic and seamless communication between people, businesses, and all other important organizations.

Address
Two Tower Center Boulevard, 20th FL
East Brunswick, New Jersey 08816
United States of America

Website
www.somos.com

Social Networks

SpeechLogix Canada Inc is the developer of XLogix Platform, an all-in-one UCaaS and CCaaS platform that is fully designed for Operators, Services providers, and Carriers, The platform consists of all modules e.g. XLogix Meetings that is powered by Zoom Meetings SDK, Softphone, chat, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, Twitter, Apple Business messaging, Instagram and Facebook Messenger, XLogix platform is geared to scale to Millions of concurrent users.

Address
1155 N. Service Road W.
Oakville, Ontario L6M 3E3
Canada

Website
www.speechlogix.com

Social Networks

Products/Services Offered

• AI/Analytics
• APIs/Integrated Communications
• Contact Center Systems/Applications
• IP PBXs/IP Telephony/Desk Phones
• Managed/Hosted/Cloud Communications Services (UCaaS)
• Mobile/Wireless Platform/Devices
• Mobile/Wireless Services
• SIP-based Products/Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR
• Team Collaboration/Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail/Unified Messaging

Products

• XLogix UCaaS

  All in one platform, Conferencing app + Softphone + Hosted PBX + Advanced IVR

• XLogix CCaaS

  pre-integrated UCaaS + Advanced Dialer + Advanced Contact Center + AQM + Business Messaging API + Omnichannel Smart Call Routing + Inbound & Outbound Call campaigns

• XLogix Platform on 5G Networks

  a UCaaS platform designed to embed the service over 4G/5G routers.

• XLogix Platform Softswitch

  an advanced and complete Softswitch & SBC functionalities embedded in the XLogix Platform

Address
974 Commercial Street, Suite 108
Palo Alto, California 94303
United States of America

Website
www.spracht.com

Address
MetaCDN Pty Ltd (dba StreamShark)Level 7, 222 Exhibition Street,
Melbourne, Victoria 3000
Australia

Website
streamshark.io

Address
Distrito C Las Tablas
Madrid, 39011
Spain

Website
www.telefonica.com

As the premier leader in UC analytics and monitoring, TeleMate provides one tool to monitor, analyze and report on your entire UC&C stack so you can proactively solve communication problems and move business initiatives forward. For the past 35 years, TeleMate has serviced companies from 2,000 to 150,000+ endpoints. by helping customers overcome the complexities of a growing communication ecosystem. Our customers have experienced the joy and relief of gaining control of their UC&C, so they can confidently move their business forward. Predictive UC Analytics is considered the product of choice for Enterprises, Healthcare, and the Federal Government.

Address
3550 Engineering Drive, Suite 100
Peachtree Corners, Georgia 30092
United States of America

Website
www.telemate.net

Products/Services Offered

• AI/Analytics
• Contact Center Systems/Applications
• Managed/Hosted/Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

Products

• Predictive UC Analytics

  As a vendor neutral platform, Predictive UC Analytics provides role-based, access controls into session activity details servicing the monitoring requirements of IT and the business analytics requirements of organizational stakeholders includes executives, contact centers, and compliance officers. .

Address
9205 Belmont Lane
Marvin, North Carolina 28173
United States of America

Website
www.telemeet.live

Address
10 cedar brook circle
Holbrook, Massachusetts 02343
United States of America

Website
www.tsgglobal.com

Collaboration Analytics. Simplified. Smarter business decisions made faster and easier with Variphy collaboration analytics.

Address
722 Old Jonas Hill Rd
Lafayette, California 94549
United States of America

Website
www.variphy.com

Social Networks

Products/Services Offered

• Unified Communications

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. We help organizations achieve Boundless Customer Engagement™ by adapting to the future of work, eliminating the inefficiencies created by organizational and data silos, and consistently delivering differentiated experiences at scale.

Address
175 Broadhollow Road, Suite 100
Melville, New York 11747
United States of America

Website
www.verint.com

Social Networks

Address
175 Portland St.
Boston, Massachusetts 02110
United States of America

Website
www.voicify.com

Address
4301 Westbank Drive, Bldg A Suite 200
Austin, Texas 78746
United States of America

Website
www.vyopta.com

Wilmac is a premier global provider of sales, professional services, and support for the world's most widely used Voice and Digital technologies. Wilmac's Customer Experience, Compliance, and Enterprise Voice Archiving (EVA) solutions are powered by best-of-breed products and dedicated sales and support teams. Through Wilmac's own development, partnerships, and leading vendors, Wilmac is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac's experience and expertise serves a variety of industries in North America including Contact Centers, Public Safety organizations, and Financial institutions.

Address
73 State St
Rochester, New York 14614
United States of America

Website
www.wilmacco.com

Social Networks

Products/Services Offered

• Contact Center Systems/Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911/Emergency Systems
• Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
• Systems Integration Services/Consulting/VAR

Products

• Continuity Replay
• NICE CXone
• NICE NTR / NTR-X
• Calabrio WFM

Address
2055 Sugarloaf Circle, Suite 125
Duluth, Georgia 30097
United States of America

Website
www.wolfvision.com/vsolution/index.php/us

X2O Media provides technology to build virtual collaboration solutions and unified visual communication solutions for higher education and corporations across the globe. The award-winning X2O Platform represents a new category of communication tools that improves how enterprises and learning institutions engage with their employees and students. X2O Media’s collaboration technology has helped organizations like Nestlé, IMD Business School, HEC Montréal, and City of London Freemen’s School set a new standard for hybrid meetings, training and learning. X2O Media is part of the STRATACACHE family of digital media/marketing technology companies and is headquartered in Montréal, Canada.

Address
147 Saint Paul Street West, Ste. 300
Montreal, Quebec H2Y 1Z5
Canada

Website
www.x2omedia.com

Social Networks

Products/Services Offered

• Audio Conferencing Services/Devices
• A/V Meeting Room Technologies
• Team Collaboration/Chat Apps
• Unified Communications

Products

• X2O OneRoom

  X2O OneRoom is a meeting, collaboration and training solution designed for the hybrid workplace. In comparison to traditional video conferencing platforms, OneRoom creates an immersive and dynamic real-time hybrid experience that ensures equity and representation for in-room and remote attendees. To further enhance the hybrid experience, OneRoom offers distinguishing features such as, Connected Spaces and Hybrid Breakout Pods. Find out more at Booth 2314.

• Employee Communication

  In today’s hybrid workplace, it is more important than ever for employees to access business-critical information wherever and whenever they need it. X2O Media employee communication solutions of connected desktop, connected mobile and real-time notifications are turnkey and easy to use, allowing you to send the right information or alert to any screen, mobile, video wall or digital display. X2O Media employee communication applications include: ? Connected mobile ? Real-time notifications and alerts ? X2O for Microsoft Teams App

• Corporate Communication

  Communicating key messages in a timely manner to your audience is always a good thing. Sharing these messages through digital signage is often the easiest and most interactive way to engage and create a “wow” factor. Impress your audience with X2O Media’s range of interactive solutions that deliver engagement. X2O Media offers interactive, scalable and versatile end-to-end corporate communications solutions such as; - Enterprise Digital Signage - Interactive Video Wall - Experience Centers - Wayfinding Solution - X2O Room Scheduling

• Business Intelligence Dashboard

  The digital workplace offers companies new ways to connect and engage with employees. Interactive dashboards with dynamic visuals ensure important company news and KPIs are delivered. Using visual elements such as charts and graphs to illustrate complex and raw data enables teams to visualize and understand trends to improve decision-making and business performance. Business intelligence dashboards features: - Enable non-technical staff to create dynamic dashboard channels - Link to internal data sources such as SAP, Oracle and SharePoint - Connect sales teams to CRM systems - Add user-generated content from social media sites - Create interactive dashboards and publish on any screen including mobile devices