Company | Booth |
 Airkit
Airkit, based in Redwood City, CA, simplifies how self-service customer experiences are made, with a CX Automation Platform that easily integrates with existing systems. Using rich templates and low code, any team can build digital journeys that engage today's customers. Fortune 500 and digital-first businesses use Airkit to engage digital consumers, accelerate revenue, improve customer service and reduce inefficiency.
Address 2114 Broadway
Redwood City, California
94063
United States of America
Website www.airkit.com
Social Networks
  Products/Services Offered
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Contact Center Systems/Applications
| 1634 Virtual Booth - Airkit
|
Aisera
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, and Salesforce.
Address 1121 San Antonio Rd, Suite C202
Palo Alto, California
94303
United States of America
Website www.aisera.com
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
| Virtual Booth - Aisera 1540
|
 AVer
AVer is an award-winning provider of visual collaboration solutions that improve productivity and enrich lives. From increasing competitive advantage for business to accelerating learning in the classroom, AVer solutions leverage the power of visual communications to help people connect with one another to achieve great things. Our product portfolio includes Enterprise-Grade USB Video Conferencing Cameras, Professional Tracking PTZ Cameras, Wireless Document Cameras, and Enterprise Grade All-in-One Touch Panels for Video Conference Applications. We strive to provide industry-leading service and support that exceeds our customers’ expectations and help people #connectbetter.
Address 668 Mission CourtFremont, CA 94539
Freemont, California
94539
United States of America
Website www.averusa.com
Social Networks
   Products/Services Offered
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Video: Desktop
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Video: Room Systems
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A/V Meeting Room Technologies
Products
- CAM550
The CAM550 is a 4K dual-lens PTZ conferencing camera. Made with Qualcomm Technologies, the CAM550 combines dual-lens functionality, dynamic framing technology, gesture control, and smart gallery capabilities to create a reliable and versatile solution for medium to large rooms.
AVer’s CAM550 equips two 4K lenses to capture a complete view of the room with wide-angle clarity. The ?rst is a PTZ camera with 12X optical zoom (24X total zoom) to clearly frame meeting participants in medium and large rooms. The second is an AI lens with 95 ° FOV to provide a panoramic view of the room. The Smart Gallery feature puts up clear views of every participant during video calls, whether you are in a large conference room or working remotely. Enable gesture control camera operation to enjoy a fluent, safe video calling experience. 4K dual-lens camera technology captures the room in its entirety, providing a premium conferencing experience for mid-to-large scale rooms.
| 300 Virtual Booth - AVer
|
 Balto
Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences.
Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Stop waiting for post-call analysis to improve your operation. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say. Visit Balto.ai to see it in action.
Address 1227 Washington Avenue, Suite 200
St. Louis, Missouri
63103
United States of America
Website balto.ai
Social Networks
 Products/Services Offered
-
AI/Analytics
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
Products
- Real-Time Guidance
Balto guides agents to say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Real-Time Guidance. - Real-Time Coaching
Balto listens to calls and automatically alerts managers for coaching opportunities. Drive immediate agent improvement by coaching the right calls in real-time. - Real-Time QA
Balto automatically scores 100% of calls so you can focus on improving conversations - not on scoring them.
| 1300 Virtual Booth - Balto
|
 Barco, Inc
Enabling bright outcomes
Imagine a way to see, sense, and share the intangible. It’s what happens when big data becomes knowledge. When images become insight. And when experiences come to life.
That’s what Barco is all about.
In a world where data and rich content are expanding exponentially, we empower you with impressive visualization and innovative collaboration solutions to help you make meaningful connections.
For us, it’s you – the customer - that counts. We help you achieve your goals, whether it’s protecting the health and safety of millions, creating magical moments, or supporting people to work smarter together.
We help you get the most out of what you do every day. So together, we create brighter outcomes, around the world.
Address 3059 Premiere Parkway, Suite 400
Duluth, Georgia
30097
United States of America
Website www.barco.com
| 1601 Virtual Booth - Barco, Inc
|
 Calabrio
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.
Address 241 5th Ave. North, Suite 1200
Minneapolis, Minnesota
55401
United States of America
Website www.calabrio.com
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- Calabrio ONE
Calabrio ONE gives you a complete toolset to unlock the tremendous value buried within your customer interaction data and transform your entire business. One seamless solution, powered by the cloud, that combines a fully integrated workforce engagement suite with robust voice-of-the-customer analytics and business intelligence tools.
Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement, and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward. - Calabrio Call Recording
Capture every voice. Make every interaction count. Customer interactions are the start of the data trail. You need a robust, reliable solution to record every call and transform customer interactions into highly usable data. Guarantee 100% capture and simplify compliance. Quickly search hundreds of hours of calls to prove adherence, settle disputes and mitigate risk. Connect the voice of your customer with key goals across the business. - Calabrio Quality Management
Every interaction is an opportunity. Strengthen relationships, deepen loyalty and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value. - Workforce Management
Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, customized reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment, while helping navigate the evolving world of work going forward. Calabrio WFM is a highly agile and scalable workforce management platform that allows delivery of seamless experiences for customers, agents and contact center managers—no matter where employees are working - Calabrio Analytics
Unlock the goldmine of intelligence buried in your contact center with sophisticated AI and ML-fueled speech, desktop and text analytics embedded throughout the new Calabrio ONE. Illuminate compelling, AI-driven insights—and put them into action to enrich human interactions. Transform every customer interaction, including web conference meetings, into usable data. Distill that data into key trends. Extract insights to drive profitable change in the contact center and across your business. It’s time to harness the true voice of your customer.
| 1534 Virtual Booth - Calabrio
|
 Cognigy
Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.
Address 535 Mission St 14th Floor
San Francisco, California
94105
United States of America
Website www.cognigy.com
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
Products
- Cognigy.AI
Enterprise Conversational AI platform for end-to-end customer service automation
Learn more at https://www.cognigy.com/products/cognigy-ai - Cognigy Voice Gateway
AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations
Learn more at https://www.cognigy.com/products/voice-gateway - Cognigy Insights
Fully integrated Conversational AI Analytics Suite for 360° Insights
A powerful conversational AI analytics stack that enables enterprises to improve customer experiences and operational efficiency based on data-driven insights.
Learn more at https://www.cognigy.com/products/cognigy-insights
| 635 Virtual Booth - Cognigy
|
 Dialpad
The industry leader in AI-powered communication and collaboration, Dialpad delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. Dialpad is the only provider of TrueCaaS capabilities delivered from an enterprise cloud platform as one solution and communications experience. Dialpad is the ideal platform for the hybrid workforce, empowering companies to navigate a world of constant digital transformation and enabling people to have more engaged collaboration and smarter conversations. Simple to deploy and available on any device, Dialpad offers the ability to work smarter — not harder — from anywhere on any device.
Address 100 California St., Ste. 500
San Francisco, California
94111
United States of America
Website www.dialpad.com
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
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Team Collaboration/Chat Apps
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Unified Communications
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Video: Cloud-based Services
| 1401 Virtual Booth - Dialpad
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 Fusion Connect
Fusion Connect manages, orchestrates, and secures the critical technology infrastructure that enables the connected enterprise. We tailor our highly available and secure cloud communication, collaboration, security, and network management platforms to meet the unique needs of our mid-market and enterprise customers. Our AI-based management systems, along with our highly skilled technicians, dynamically ensure world-class application performance under any conditions. For more information visit us at www.fusionconnect.com
Address 210 Interstate North Parkway, Suite 200
Atlanta, Georgia
30339
United States of America
Website www.fusionconnect.com
Social Networks
   Products/Services Offered
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Security
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Unified Communications
Products
- Connectivity
Business Internet Service Options
? Managed SD-WAN
? Dedicated Internet Access (DIA)
? Broadband
? Wireless Access
? Comparison - Security
Security Solutions
? Advanced Edge Security
? Advanced Endpoint Security
? Remote Access VPN
? PCIaaS - Communications
Business Voice Services
? Unified Communications
? Contact Centers (CCaaS)
? Hosted Voice
? SIP Trunks
? Microsoft 365
? Calling Services for Teams
? Landlines (POTS)
? VoIP FAX
? Phones
| 1405 Virtual Booth - Fusion Connect
|
 Intrado
Address 11808 Miracle Hills Drive
Omaha, Nebraska
68154
United States of America
Website www.intrado.com
| 2313 Virtual Booth - Intrado
|
 IR
IR is a leading global provider of experience management solutions for business-critical technology environments. The company offers three key solution suites - Collaborate, Transact, and Infrastructure - that are powered by the hybrid-cloud Prognosis platform. Their solutions enable performance management, analytics, and business insights and are used by many of the world’s largest organizations, including major stock exchanges, banks, and telecommunication companies.
IR Collaborate offers enterprise grade performance management and testing solutions across voice, web, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate, you can simplify complex unified communications and contact center environments and optimize the collaboration that connects your people.
Address 4700 S Syracuse Street Suite 1000
Denver, Colorado
80237
United States of America
Website www.ir.com
Social Networks
 Products/Services Offered
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Contact Center Systems/Applications
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Unified Communications
Products
- IR Collaborate
Monitor and troubleshoot your unified communications with IR Collaborate. IR's Collaborate suite of solutions offer enterprise grade performance management and testing across voice, web, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications and contact center environments, and ensure the lines of communication are always open.
Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others. - Enterprise UC
Optimize the collaboration that connects your people. With IR Collaborate, speed problem resolution, improve uptime, maximize user satisfaction and productivity, and gain complete visibility through a single pane of glass – regardless of what you collaboration tech stack includes.
Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others. - Contact Centers
Ensure your lines of communication are always open. In an increasingly digital and automated world, contact centers are one of the few opportunities for human interactions your customers will have with your brand. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a superior customer experience, with IR Collaborate.
Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others. - Customer Experience Testing
Optimize customer satisfaction and user experience with voice, web and video testing. With IR Collaborate voice, web and video testing solutions you can identify the gaps between your assumptions and actual system performance, and get the real-time insights you need to deliver a level of service that exceeds customer expectations.
Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others. - Service Provider
As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, and more competition, technologies and complexities to contend with, it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line. With IR Collaborate you can confidently manage multiple customers to deliver a superior UCaaS customer experience.
Commonly supported platforms include: Microsoft Teams, Cisco, Zoom, Avaya, Skype for Business, Poly, Oracle, ribbon, Verint, Nice, audiocodes, and Webex, among others.
| 701 Virtual Booth - IR
|
 Kandy
Kandy is a cloud-based, real-time communications platform offering proprietary Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Contact Center as a Service (CCaaS) capabilities, as well as Microsoft Teams Direct Routing as a Service (DRaaS). Kandy's white-label solutions enable service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, enterprises of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.
Address 6500 Chase Oaks Blvd, Suite 100
Plano, Texas
75023
United States of America
Website www.kandy.io
Products/Services Offered
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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SIP-based Products/Session Border Controllers (SBCs)
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SIP Trunking Services
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Team Collaboration/Chat Apps
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Unified Communications
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Voicemail/Unified Messaging
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WebRTC
| 535 Virtual Booth - Kandy
|
 Kore.ai
Kore.ai, recognized as a leader in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms, helps create AI-native virtual assistants for the enterprise that deliver extraordinary user experiences across all industries and regions. Kore.ai is the trusted advisor and preferred technology partner to drive breakthrough automation for its Global 2000 customers. Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by providing delightful customer and employee experiences with unmatched contextual intelligence.
Address 7380 West Sand Lake Road, Suite 390
Orlando, Florida
32819
United States of America
Website kore.ai
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
Products
- SmartAssist
SmartAssist is the world's first AI-native CCaaS. It is an end-to-end contact center that delivers phenomenal customer and agent experiences on any voice, email, chat and digital channel with AI driving every aspect of the interaction. Intelligent routing, self-serve automation with virtual assistants, and AI-powered agent assistance leads to faster call resolution, reduced average handle time and more opportunities for up-selling and cross-selling. Built with flexibility in mind, this solution can be implemented end-to-end or various modules can complement your current contact center technology stack. SmartAssist is the smart contact center of tomorrow. - Experience Optimization Platform
Kore.ai's experience optimization platform enables enterprises to design, test, train, deploy, and manage virtual and process assistants in both voice and digital channels. The platform supports both on-prem and cloud deployments for over 30 channels in 26 languages.
Central to Kore’s platform's capability are its superior NLU with explainable AI and CX & EX delivery frameworks. Speech recognition, analytics and integrations are essential components for end to end experience optimization. Recognized by the leading analysts as a leader in the conversational AI space, Kore.ai is trusted by hundreds of global enterprises. - AgentAssist
AgentAssist uses AI to monitor the customer-agent conversation and provide the agent with suggestions to improve their interaction. It provides next best action suggestions, suggests empathetic responses based on sentiment analysis and can completely automate the agent-customer conversation for various use cases. AgentAssist empowers contact center agents to provide better customer service, save time and drive efficiency through the contact center leading to extraordinary business results.
| 1000 Virtual Booth - Kore.ai
|
 Kurmi Software
Kurmi Software is a global provider of solutions that simplify the management and administration of Enterprise Communications infrastructures. Kurmi’s ultra-scalable platform offers simple, customizable, and user-centric management of the market’s leading Unified Communications and Contact Center vendors (Cisco-Broadsoft, Avaya, Microsoft, Alcatel-Lucent, and others). Kurmi's customers see immediate impacts on provisioning time and other KPIs as well as reductions in operational costs as high as 80%. Founded in 2011 and with offices in Europe, North America and the Middle East, Kurmi serves Global 2000 companies and Tier1 service providers worldwide.
Address 60 Broad St, Suite 3502
New York, New York
10004
United States of America
Website www.kurmi-software.com/en
Social Networks
  Products/Services Offered
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Communications Systems Management, Configuration & Troubleshooting
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Unified Communications
| 534 Virtual Booth - Kurmi Software
|
 Mavenir
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Address 1700 International Parkway, Suite 200
Richardson, Texas
75081
United States of America
Website www.mavenir.com
Social Networks
   Products/Services Offered
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Managed/Hosted/Cloud Communications Services (UCaaS)
| 1500 Virtual Booth - Mavenir
|
 NetSfere
NetSfere is a secure enterprise messaging service and platform from Infinite Convergence Solutions, Inc. NetSfere provides industry-leading security and message delivery capabilities, including global cloud-based service availability, device-to-device encryption, location-based features and administrative controls. The service leverages Infinite Convergence's experience in delivering mobility solutions to tier 1 mobile operators globally and technology that supports more than 500 million subscribers and over a trillion messages annually. NetSfere is also compliant with global regulatory requirements, including GDPR, HIPAA, Sarbanes-Oxley, ISO 27001 and others. Infinite Convergence Solutions has offices in the United States, Germany, UK, India and Singapore.
Address 3231 N. Wilke Rd
Arlington Heights,, Illinois
60004
United States of America
Website www.netsfere.com
Social Networks
   Products/Services Offered
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APIs/Integrated Communications
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E-911/Emergency Systems
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Team Collaboration/Chat Apps
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Video: Cloud-based Services
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Text-based Messaging (email, IM)
Products
- NetSfere Enterprise
NetSfere Enterprise is the leading enterprise mobile messaging service that provides all preferred means of communication - text, video, and voice - all in one encrypted platform.
NetSfere Enterprise provides industry-leading security and message delivery capabilities, including global cloud-based service availability, device-to-device encryption, location-based features and administrative controls. NetSfere is also compliant with regulatory requirements, including the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), Sarbanes-Oxley and others.
Designed to meet the industry-specific challenges your organization is up against, NetSfere's next-generation approach allows employees to safely communicate business information in real-time via a user-friendly Web interface or mobile messaging app. - NetSfere Omnichannel
NetSfere Omnichannel enables enterprises to engage their customers and partners globally in a secured, reliable and cost-effective way.
NetSfere Omnichannel Edge:
> Multi-Channel - Orchestrate customer digital journey with multiple channels to communicate and engage at a global scale
> Highly Secure - Protect your business and customer data with industry-leading encryption and security standards
> Future Proof - Future-proof your technology with a mobile- first, messaging-first, cloud-based carrier-grade platform
> Easy Integration - Build customer engagement at scale via secure, compliant, reliable programmable APIs
> Compliance - Stay compliant with global regulatory and statutory compliance requirements
> 24x7 Support - 24x7 support with the industry- leading response and resolution time including an end-to-end managed service model tailored to your needs
https://www.infinite-convergence.com/omni - NetSfere Mobile Solutions
Industry Leading Messaging Solutions Trusted By Tier 1 Operators Globally
NetSfere Mobile Solutions are a standards-compliant and next-generation ready offering, providing a comprehensive suite of mobility and messaging solutions to the Carriers. The technology supporting more than 500 million subscribers and over one trillion messages annually, enables carriers to enhance subscriber’s messaging experience with 5G, LTE, and IMS capabilities for today and in the future.
Offerings:
?Rich Communication Service
?Personal Messaging Cloud
?Broadcast Message Center
?Universal Message Center
?Presence
?MMS Center
?SMS Center
?SMS Gateway
https://www.infinite-convergence.com/mobile
| 1735 Virtual Booth - NetSfere
|
 SecureLogix
SecureLogix is a fully dedicated call security and trust company, helping the enterprise safely communicate and transact with customers. We deliver a unified call protection and authentication solution to enterprise and contact center markets worldwide. We prevent call attacks, robocalls, spoofing and fraud, and deliver unique call identity risk scores to help quickly and cost-effectively authenticate all inbound callers. And we add critical security measures to outbound branded calls, delivering spoof-free, trusted outbound calls that increase your call answer rates while protecting your corporate calling numbers and reputation.
Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls over the past 15+ years for some of the world’s largest corporations and military installations.
Address 13750 San Pedro Avenue, Suite 820
San Antonio, Texas
78232
United States of America
Website www.securelogix.com
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
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E-911/Emergency Systems
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Security
| 1700 Virtual Booth - SecureLogix
|
 TD SYNNEX Corporation
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.
Address 44201 Nobel Drive
Fremont, California
94538
United States of America
Website www.tdsynnex.com
| 735 Virtual Booth - TD SYNNEX Corporation
|
 Thrio, Inc.
For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.
Address 5230 Las Virgenes Road, Suite 210
Calabasas, California
91302
United States of America
Website www.thrio.com
Social Networks
 Products/Services Offered
-
AI/Analytics
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APIs/Integrated Communications
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Contact Center Systems/Applications
-
Managed/Hosted/Cloud Communications Services (UCaaS)
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
| 2201 Virtual Booth - Thrio, Inc.
|
 Treasure Data
Treasure Data is a best-of-breed enterprise CDP that powers the entire business to reclaim customer-centricity in the age of the digital customer. We do this by connecting all data and uniting teams and systems into one smart customer data platform to power purposeful engagements that drive value and protect privacy for every customer, every time. To learn more, visit www.treasuredata.com.
Address 800 W. El Camino Real, Suite 180
Mountain View, California
94040
United States of America
Website www.treasuredata.com
Social Networks
   Products/Services Offered
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AI/Analytics
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APIs/Integrated Communications
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Contact Center Systems/Applications
Products
- CDP for Service
Treasure Data’s Customer Data Platform (CDP) for Service connects customer data from every single touchpoint across teams and channels to give your agents what they need to personalize the conversation, resolve issues quickly, and optimize your relationships. Go beyond CRM data, and give agents a comprehensive, real-time perspective of customers, complete with AI-driven recommendations. - Treasure Data Journey Orchestration
Today's consumer craves a personalized experience across all channels -- in-store, Website, customer service and more. Treasure Data Journey Orchestration Businesses today need to connect results-driven campaigns into a continuous, personalized experience that cuts across channels and business units. With Treasure Data’s Journey Orchestration, data-driven business people can utilize a drag-and-drop, no code canvas to orchestrate journeys across stages, channels and business units. They can connect each omni-channel touchpoint to relevant context that takes personalization to the next level, at scale.
| 1635 Virtual Booth - Treasure Data
|
 UJET, Inc.
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Fitbit, OneUnited Bank, and Turo trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Learn more at www.ujet.cx.
Address 201 3rd Street, Ste 950
San Francisco, California
94103
United States of America
Website ujet.cx
Social Networks
   Products/Services Offered
-
APIs/Integrated Communications
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Contact Center Systems/Applications
| 1600 Virtual Booth - UJET, Inc.
|
 Unify Square
Unify Square is a wholly owned subsidiary of Unisys and helps businesses manage and secure their hybrid work for meetings, chats, and calls. Our software and services create a unified experience management solution to surface actionable insights and administer collaboration platforms-- optimizing and transforming performance health, security, & user effectiveness.
Address 777 108th Ave NE, Ste 2020
Bellevue, Washington
98004
United States of America
Website www.unifysquare.com
Products/Services Offered
-
AI/Analytics
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Communications Systems Management, Configuration & Troubleshooting
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Systems Integration Services/Consulting/VAR
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Unified Communications
| 901 Virtual Booth - Unify Square
|
 Unimax
Unimax provides a UC Management Software Suite with tools for provisioning, employee self service moves, adds, changes, and deletes (MACDs), help desk agent MACDs, automation (i.e. automated provisioning/de-provisioning), phone number and DID management, system migrations, unified MACD administration and more for single and multi-vendor communication environments. Unimax’s software is compatible with telecom and UC systems from Avaya/Nortel, Cisco, Skype for Business, AVST, etc.
Address 121 South Eighth Street
Minneapolis, Minnesota
55402
United States of America
Website www.unimax.com
Social Networks
  Products/Services Offered
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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Unified Communications
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Voicemail/Unified Messaging
Products
- 2nd Nature
2nd Nature enables organizations and managed service providers to unify the provisioning and management of their various UC, PBX, voice messaging, and other critical business systems by providing a single, centralized management and administration interface. 2nd Nature was designed to help your UC, telecom, and IT teams spend less time navigating through the complex administration software that came with your systems and more time managing your communications responsibilities. - LineOne
LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets. - HelpOne
HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately change an employee’s voicemail password, phone PIN, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others without the assistance of overburdened voice engineers. Changes are immediate. No waiting. No work tickets. No hassle. - NumberPro
NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved, or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats. - Automation
Unimax offers automation solutions for workflows specific to your organization’s communications objectives. Our automated solutions reduce the time it takes to process workflows from days or weeks to seconds. Unimax’s automation solutions leverage our ability to synchronize data between UC, PBX and voicemail systems, directory systems (e.g. Microsoft Active Directory), IT service management software (e.g. ServiceNow), human resource software, enterprise resource planning applications (ERP), and other critical databases.
| 318 Virtual Booth - Unimax
|
 Virsae
Virsae's innovative service management platform, VSM, is trusted by partners and organizations around the world to provide unrivaled interaction insight across their communications networks. Delivering proactive customer and user experience optimization, accelerated issue resolution, infrastructure and cost reduction, risk management and compliance. VSM's system agnostic technology overlays Machine Learning, AI and Automation, to process billions of data points every day. Our full stack, end-to-end, Technical, WFH Network and Room analytics provide unrivaled data-driven insights, enabling enterprises to get more value from their XCaaS investment.
Address B:HIVE 72 Taharoto RoadTakapuna
Auckland, 0622
New Zealand
Website www.virsae.com
Social Networks
  Products/Services Offered
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AI/Analytics
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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Internet of Things (IoT)
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Security
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Unified Communications
Products
| 545 Virtual Booth - Virsae
|
 VMware SASE
VMware is an SD-WAN pioneer and SASE leader. VMware SASE converges cloud networking and cloud security services to deliver flexibility, agility, and scale for enterprises of all sizes.
Address 3431 Hillview Ave
Palo Alto, California
94304
United States of America
Website sase.vmware.com
Social Networks
   Products/Services Offered
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Security
Products
- VMware SASE
The secure access service edge (SASE) platform that converges cloud networking and cloud security service to deliver flexibility, agility, and scale for enterprises of all sizes. - VMware SD-WAN
Delivering an exceptional user experience with secure, reliable, and efficient access from any location to any cloud application. - VMware Secure Access
VMware SD-WAN and VMware Workspace ONE come together to enable secure, optimized, and high-performance access for remote and mobile workers. - VMware Edge Network Intelligence
Proactively manage client experience with AIOps for end user and IoT device performance, security, and self-healing in wireless and wired LAN, SD-WAN, and SASE - VMware Cloud Web Security
A cloud hosted service that protects users and infrastructure accessing SaaS and Internet applications from threats, offering visibility, control and compliance.
| 1201 Virtual Booth - VMware SASE
|
 Zendesk
Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a customer service software company that designs solutions to help foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages.
Address 1019 Market Street
San Francisco, California
94103
United States of America
Website www.zendesk.com
Social Networks
   Products/Services Offered
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Contact Center Systems/Applications
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Mobile/Wireless Platform/Devices
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Team Collaboration/Chat Apps
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Text-based Messaging (email, IM)
Products
- Zendesk Support
Zendesk Support puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. - Zendesk Chat
Chat creates a personal connection between businesses and their customers. Reach out in the moment, anticipate customer questions, and offer help when—and where—they need it most. - Zendesk Talk
Easy to set up and use, Talk allows customer service teams to deliver phone support from the same platform they use for all other channels. The result is more productive agents, improved reporting, and better customer experiences. - Zendesk Explore
Zendesk Explore helps companies get instant access to the customer analytics that matter—and the deeper understanding that comes with it. Because building customers relationships works better when it’s driven by data. - Zendesk Message
Zendesk Message lets businesses develop relationships with their customers in real time, regardless of where they are messaging from. With a single, unified experience to manage a wide range of social media messaging apps, businesses can become more efficient and effective about managing their customer relationships.
| 2133 Virtual Booth - Zendesk
|
 Zingtree
Zingtree is a conversational workflow solution which guides contact center agents through decision trees to make better and faster decisions. Call Centers that use Zingtree achieve better business outcomes such as improved Average Handle Time (AHT), First Contact Resolution (FCR), faster Agent Onboarding, and increased compliance. Over 700 companies rely on Zingtree’s no-code software to easily build and maintain agent scripts and workflows.
Address 700 Larkspur Landing Circle, Suite 199
Larkspur, California
94939
United States of America
Website zingtree.com
Social Networks
   Products/Services Offered
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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Unified Communications
Products
- Agent Call Scripts
Create call scripts with decision trees to guide your agents to the next best action. No code, no IT/Eng required. Reduce agent ramp time, improve call compliance, AHT, and FCR. Fully-embeddable in your CRM, call center platform. Advanced reporting and sophisticated logic. - Customer Self-Help
Create an interactive online troubleshooter to guide customers to the answers they are looking for. Deflect support tickets, provide faster answers to customers. No code, no IT/Eng required. Fully-embeddable in your website or help center guides. Advanced reporting and sophisticated logic.
| 905 Virtual Booth - Zingtree
|
Company | Booth |
 Absen
Absen Inc is the US subsidiary of Absen, a leading LED display manufacturer and is based in Orlando, FL.We provide our clients with high quality, innovative LED products at a great value.This combination of fantastic products with a knowledgeable sales team allows us to offer turnkey solutions with outstanding client experiences. We offer 24/7 service and support across the nation. Being part of the global Absen team, our service representatives experience the LED manufacturing process from the point of creation and understand all aspects of design, performance, and maintenance.
Address 7120 Lake Ellenor Dr
Orlando, Florida
32809
United States of America
Website www.usabsen.com
Social Networks
   Products/Services Offered
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Video: Room Systems
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A/V Meeting Room Technologies
Products
- Acclaim Plus
The Acclaim Plus series offer the flexibility and performance to design the signage
solution of your dreams, creating the ultimate seamless digital art. The Acclaim Plus
series can be wall mounted, hung or stacked trom the tloor. It can be built in a vast varietyof shapes and sizes and is compatible with most media players. The Acclaim Plus series are not only one of the most versatile video solutions on the market but provides picture perfect bezel free video display to take your message to the next level - AbsenIcon 3.0
Absenicon is a revolutionary all-in-one LED screen for conferencing. It helps users to better facilitate presentations,
brainstorming and decision-making. Delivering effective, convenient, comfortable, smart meeting experience.
| 1404 Virtual Booth - Absen
|
 Algo Communication Products Ltd
Algo is a leading manufacturer of IP audio and video communication endpoints compatible with leading UC, UCaaS, and Mass Notification platforms.
Working with some of the largest communication companies in the world, we have become a leading developer and trusted supplier to customers looking for dependability, proven compatibility, ease of deployment, and superior user experience for their paging, intercom, and alerting system needs.
Algo's portfolio includes IP speakers, IP intercoms, IP paging adapters, IP strobe lights, IP supervision controllers, and endpoint accessories.
Address 4500 Beedie Street
Burnaby, British Columbia
V5J 5L2
Canada
Website www.algosolutions.com
Products/Services Offered
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E-911/Emergency Systems
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Internet of Things (IoT)
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Managed/Hosted/Cloud Communications Services (UCaaS)
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SIP-based Products/Session Border Controllers (SBCs)
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Unified Communications
Products
- Algo 8180 IP Audio Alerter
Wideband IP Speaker for Voice Paging, Emergency Alerting & Loud Ringing – PoE
https://www.algosolutions.com/product/8180-sip-audio-alerter/ - Algo 8186 IP Horn Speaker
Wideband IP Horn Speaker for Voice Paging, Emergency Alerting & Loud Ringing – PoE
https://www.algosolutions.com/product/8186-ip-horn-speaker/ - Algo 8301 IP Paging Adapter & Scheduler
Wideband IP Paging Adapter & Bell Scheduler for Integrating Legacy Analog Amplifiers – PoE
https://www.algosolutions.com/product/8301-ip-paging-adapter-scheduler/ - Algo 8138 IP Color Visual Alerter
IP Color Visual Alerter for Telephone, Safety, Security & Emergency Alerting – PoE
https://www.algosolutions.com/product/8138-ip-color-visual-alerter/ - Algo 8036 IP Multimedia Intercom
IP Video Intercom with Touch Screen for Door & Gate Entry, Unattended Lobby & Kiosk Applications – PoE
https://www.algosolutions.com/product/8036-ip-multimedia-intercom/
| 800 Virtual Booth - Algo Communication Products Ltd
|
Apposite Technologies
Apposite Technologies provides world-class network and application test solutions to enterprises, service providers, technology vendors, and government agencies worldwide. With both Network Emulation and Traffic Generation products, Apposite enables users to inject realistic application traffic onto accurate simulations of any wide-area network for a fast, easy way to optimize network and device performance. Apposite’s modern testing solutions help businesses deploy new technology with confidence while increasing automation and lowering costs associated with performance testing.
Address 17835 Ventura Blvd. Suite 211
Los Angeles, California
91316
United States of America
Website www.apposite-tech.com
Social Networks
 Products/Services Offered
| 941 Virtual Booth - Apposite Technologies
|
 Appspace
Appspace helps companies connect the workforce, manage workspaces, and modernize the office experience. The Appspace platform is simple to use and supports every employee across the digital and physical workplace. With offices in the US, UK, UAE, Australia, and Malaysia, Appspace helps customers have an exceptional and collaborative workplace, whether employees are at the office, at home, or on the go. Over 3,000 customers and 150 of the Fortune 500 trust Appspace to create a workplace that employees love.
Address 5005 LBJ Freeway, Suite 1100
Dallas, Texas
75244
United States of America
Website www.appspace.com
Social Networks
   | 543 Virtual Booth - Appspace
|
 ASC Technologies AG
ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics.
Among our target groups are all companies that record their communication, especially contact centers, financial service providers, and public safety organizations.
We record, analyze and evaluate interactions across all media – as a service from the cloud as well as on-premise. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology.
Headquartered in Germany, ASC is the #1 Europe-based player in its industry with subsidiaries in currently thirteen countries.
Address 101 Crawfords Corner Road, Suite 4126
Holmdel, New Jersey
07733
United States of America
Website www.asctechnologies.com/english
Social Networks
   Products/Services Offered
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AI/Analytics
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- ASC Recording Insights
Record and archive your Microsoft Teams calls, meetings, screen sharing and chat, whilst complying with legal requirements. ASC Recording Insights is a Microsoft certified native built cloud solution for Teams, providing secure capturing and hosted in Microsoft Azure, integrating seamlessly with your collaboration platform.
| 801 Virtual Booth - ASC Technologies AG
|
 AtlasIED
AtlasIED is a recognized leader in the tech industry for over 85 years, developing innovative audio solutions for a wide variety of commercial environments. The company’s diverse, comprehensive, and ever-evolving solutions cater to the high-quality communication technology needs of markets globally. Technologically advanced and expertly engineered, AtlasIED’s products and systems deliver mass communication, high intelligibility announcements, IP-based visual and audio communications, distributed audio, background music, paging, and sound masking solutions to commercial projects, including those which are mission-critical. Family-owned, the company’s nine locations and a well-established network of experienced manufacturer representatives and distributors globally ensure exceptional customer support and service.
Address 4545 E Baseline Road
Phoenix, Arizona
85042
United States of America
Website atlasied.com
Social Networks
   Products/Services Offered
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IP PBXs/IP Telephony/Desk Phones
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Security
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SIP-based Products/Session Border Controllers (SBCs)
| 1200 Virtual Booth - AtlasIED
|
 AudioCodes
AudioCodes is a market leader in the design and development of advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications for service providers and enterprises. Its products are deployed globally in broadband, mobile, cable and enterprise networks. AudioCodes provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers (MSBRs), Session Border Controllers (SBCs), IP Phones, Media Servers, Value-Added Applications and Professional Services. AudioCodes’ underlying VoIPerfectHD™ voice technology leverages the company’s leadership in DSP, voice coding and voice processing technologies to deliver enhanced intelligibility and an improved end user voice communication experience. Visit our website: www.audiocodes.com
Address 200 Cottontail Lane , Ste A101E
Somerset, New Jersey
08873
United States of America
Website www.audiocodes.com
Social Networks
   Products/Services Offered
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Audio Conferencing Services/Devices
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Contact Center Systems/Applications
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IP PBXs/IP Telephony/Desk Phones
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Managed/Hosted/Cloud Communications Services (UCaaS)
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SIP-based Products/Session Border Controllers (SBCs)
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Unified Communications
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WebRTC
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A/V Meeting Room Technologies
| 705 Virtual Booth - AudioCodes
|
 Authority Software
From a few agents to a few thousand, Authority Software provides 100% cloud-based workforce optimization solutions that streamline contact center operations. Authority Center modules include quality management, workforce management, designer, and CX application packs. All designed from the ground up within the same platform to remove complexity and work together seamlessly. Find more information at authoritysoftware.com
Address 7154 N University Drive #211
Tamarac, Florida
33319
United States of America
Website authoritysoftware.com
Social Networks
   Products/Services Offered
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Contact Center Systems/Applications
Products
- Quality Management
Improve your customer service through quality assurance monitoring. Play, evaluate and store your call center recordings. Save time through better decision making and simplified performance reviews. Embrace a culture of quality in your business and deliver top-notch customer service. Our industry-standard file formats allow playback through any commercial media player and provide access to controls that include variable speed playback, allowing you to play audio at a pre-defined rate of speed, or by simply moving a slider. - Workforce Management
The right agents at the right times. Simplified. No more exporting and importing spreadsheets or guesses about under or over staffing. With forecasting and scheduling built from the ground up in the same platform, Workforce Management just got simpler, without sacrificing power and performance. - Designer
This no-code rapid application development platform is easy to use and incredibly powerful. Authority gives you the tools necessary to create efficiencies throughout the contact center process, whether it is a simple milestone driven process, or a complex series of rules that lead to multiple paths and points of escalation. Configure a one-of-a-kind CRM that is unique to your business. Or integrate it with your existing CRM to take advantage of the additional functionality offered. Boost agent performance and customer satisfaction by creating branched logic scripts that follow the natural flow of the call, minimize the possibility of human error, and provide consistency in every interaction. - CX Application Pack
Designed for rapid deployments, CX Application Pack offers pre-built CRM solutions for specific industry verticals including customer service, order management, fundraising, and more. Time to market just got faster and easier.
| 1301 Virtual Booth - Authority Software
|
 Automation Anywhere
Automation Anywhere is the world’s #1 cloud automation platform, delivering intelligent RPA solutions across all industries globally to automate end-to-end business processes, for the fastest path to enterprise transformation. The company offers the world’s only cloud-native platform combining RPA, artificial intelligence, machine learning, and analytics to automate repetitive tasks and build enterprise agility, freeing up humans to pivot to the next big idea, build deeper customer relationships and drive business growth. For additional information, visit www.automationanywhere.com.
Address 633 River Oaks Parkway
San Jose, California
95134
United States of America
Website www.automationanywhere.com
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
Products
- Automation Anywhere Robotic Interface (AARI)
AUTOMATION ANYWHERE FOR CONTACT CENTERS
Cloud-native automation to power better service, faster.
WHY INTELLIGENT AUTOMATION?
Quick responses and resolutions are key to good service. When a contact center doesn’t have modern, digitally native technologies, agents must navigate through multiple, back-end systems, performing manual, repetitive tasks to resolve requests. And service can suffer. That’s where Automation Anywhere intelligent automation can help.
AARI, the Automation Anywhere Robotic Interface, simplifies the agent experience onto one screen with cross-system automations for every step: before, during, and after calls. You can also use our intelligent automation to make your virtual agents more powerful to fetch data across modern and legacy systems.
With native integrations for Google, Genesys, and Salesforce, our solution makes it easy to connect and scale your existing systems to cloud-native intelligent automation for faster deployment and ROI. Remove the barriers to humanbot collaboration and drive greater business outcomes with Automation Anywhere.
| 1107 Virtual Booth - Automation Anywhere
|
 AVerMedia Technologies, Inc
AVerMedia empowers people to easily connect and boldly create through innovative audiovisual technology. Our solutions help people work productively, build new relationships, and expand their horizons in ways that were not possible before.
Address 4038 Clipper Ct.
Fremont, California
94538
United States of America
Website www.avermedia.com
Social Networks
 Products/Services Offered
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Audio Conferencing Services/Devices
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Unified Communications
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Video: Desktop
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Video: Room Systems
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A/V Meeting Room Technologies
| 1002 Virtual Booth - AVerMedia Technologies, Inc
|
 BICS
As a communications platform company, BICS is at the heart of the communications ecosystem, bridging telecommunications services, and the needs of enterprises.
Our solutions – from global voice services, seamless roaming and IoT enablement, to global messaging – are essential for supporting today’s data-hungry consumers and digitally driven enterprises.
Headquartered in Brussels, with a strong presence in Africa, Americas, Asia, Europe and Middle East, we enable every person, application and thing to connect simply and securely, wherever they are.
For more information visit www.bics.com and follow our tweets @BICS_SA and LinkedIn.
Address Boulevard du Roi Albert II, 27
Brussels, B-1030
Belgium
Website www.bics.com
Social Networks
  Products/Services Offered
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AI/Analytics
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Internet of Things (IoT)
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Mobile/Wireless Services
| 1935 Virtual Booth - BICS
|
 BLEND
BLEND is a leading, AI-powered localization orchestration platform that removes cross-border barriers to help global brands establish a native presence in fundamentally different markets worldwide. Through its voice-over recording division, BLEND Voice (formerly GM Voices), BLEND enables organizations to deliver engaging omnichannel customer experiences that increase satisfaction and self-service in a brand-consistent sound and style—in any language. BLEND is equipped to handle every multimarket communication channel, with deep industry expertise, an unmatched tech stack, and integration with all the platforms driving commerce today, including Zendesk. Visit www.getblend.com for comprehensive localization solutions and www.blendvoice.com to browse voice actors and services.
Address 6515 Shiloh Rd. Ste. 300
Alpharetta, Georgia
30005
United States of America
Website www.getblend.com
Social Networks
   Products/Services Offered
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AI/Analytics
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- Professionally-Recorded Voice Prompts for Any Contact Center Application
BLEND Voice delivers ready-to-load voice prompts in any language for every contact center application. With working relationships and partnerships with all IVR platform providers, we know how to record, edit, and format for specific implementations, keeping your voice project on time and on budget. Pick a voice and send a script—we’ll handle the rest. Supporting international contact centers? We can localize all your scripting and call flows in-house with 25,000 accredited linguists worldwide. - Voice Narration for eLearning Videos, Modules, and Slideware
Organizations rely on GM Voices to enhance their eLearning and talent development content with brand-focused voice narration that better engages theirs teams, no matter their language or location. With hands-on LMS experience, thousands of voice actors, and a global localization network, we help you train staff with higher retention and consistent messaging. - Multilingual Help Desk – Zendesk Integration
BLEND’s Multilingual Help Desk solution integrates directly with Zendesk, offering personalized customer service in any language. From human translation to neural machine translation (NMT), choose your desired translation quality, with no in-house staff required. Multilingual Helps Desk scales to fit your budget—with a customized mix of machine-only, human-only, or NMT (with human post-editing)—and supports both inbound and outbound messaging. - Enterprise-Grade Localization
Offering industry-specialized localization that supports your multimarket growth across any contact channel. BLEND excels at locally-authentic communication within the eCommerce, telecom, media, high tech, life sciences, and FinTech industries, among many others, with an unmatched tech stack, global pool of accredited linguists, and the highest commitment to data security.
| 1003 Virtual Booth - BLEND
|
 Call48
Call48 was founded to provide next generation telecommunications services. Our goal is to differentiate ourselves in the market place by offering wholesale Origination, Termination and all carrier services with a competitive simple pricing model with the Quality and Reliability that will allow even the smallest providers the keys to success in this very competitive industry.
Address 7700 Congress Ave, Suite 3214
Boca Raton, Florida
33487
United States of America
Website www.Call48.com
Products/Services Offered
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E-911/Emergency Systems
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IP PBXs/IP Telephony/Desk Phones
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SIP Trunking Services
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Text-based Messaging (email, IM)
| 1841 Virtual Booth - Call48
|
 CCT Solutions
CCT is leading the way in multi-experience customer engagement
solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on premise and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.
Address 1801 N.E. 123rd Street, Suite 314
Miami, Florida
33181
United States of America
Website www.cct-solutions.com/en
Social Networks
   Products/Services Offered
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Contact Center Systems/Applications
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Systems Integration Services/Consulting/VAR
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Unified Communications
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WebRTC
Products
- ContactPro
CCT Contact Pro is a complete omni-channel suite that includes configurable blending of all customer interaction channels along with deep CRM integration for all channels. In addition providing support for both voice and chat bot handling Contact Pro ensures customers never have to repeat information by providing agents complete context when interactions are transferred. Supervisors have a complete view of the real-time and historical contact center reporting data. - ContactPro Analytics
ContactPro analytics provides you with a fully featured reporting solution for realtime and historical interaction data. It includes a highly flexible customizable dashboard a Dashboard Designer and powerful scheduling and exporting functionality. One unique advantage of CP analytics, its build on a highly flexible and easy to use non sql database and has realtime integrations with Avaya´s Basic Call management and Avaya Call management System CMS.
| 1541 Virtual Booth - CCT Solutions
|
 CDW
CDW Corporation (Nasdaq:CDW) is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 10,000 coworkers. For the trailing twelve months ended March 31, 2020, CDW generated Net sales over $18 billion. For more information about CDW, please visit www.CDW.com.
Address 200 North Milwaukee Avenue
Vernon Hills, Illinois
60061
United States of America
Website www.cdw.com
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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Systems Integration Services/Consulting/VAR
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WebRTC
| 1941 Virtual Booth - CDW
|
 Clevertouch Technologies
Build a reliable, simple to use collaboration and communications technology platform across your organisation with Clevertouch's complete ecosystem of award-winning products. UX Pro interactive meeting room displays, room booking panels and digital signage solutions are all supported and managed by ClevertouchLive, and a user friendly online collaboration and design tool. Integrate with your chosen UC platform: Teams, WebEx, Zoom, etc. Our technology will fit seamlessly into your existing setup and is designed around you.
Address Suite Number 100, 401 West 6th Street
Georgetown, Texas
78626
United States of America
Website www.clevertouch.com
Social Networks
   Products/Services Offered
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Mobile/Wireless Platform/Devices
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Unified Communications
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A/V Meeting Room Technologies
Products
- UX Pro
Multi-award winning interactive panels for meeting rooms bringing together your unified collaboration solutions. - ClevertouchLive
Our completely free to use software to support all your Clevertouch hardware for wayfinding messaging, digital signage, MDM and book meeting rooms live using your own device. - Commercial Displays - Commercial Displays
Ease visitor and colleague communications using our Clevertouch Commercial Displays.
| 2334 Virtual Booth - Clevertouch Technologies
|
 Cloudscene Pty Ltd
A centralized space to search and compare providers. Control the buying process by requesting, tracking and managing quotes of your services.
Address 14-16 Church St
Fortitude Valley, Queensland
4006
Australia
Website cloudscene.com
Social Networks
  Products
- Cloudscene Discover
The fast, easy, data-driven way to compare, accept and decline telecom quotes. Get the best solution for your business needs. - Cloudscene Marketplace
A centralized space to search and compare providers. Control the buying process by requesting, tracking and managing quotes of your services.
| 1507 Virtual Booth - Cloudscene Pty Ltd
|
 Code Software
Code has been producing UC productivity solutions since 2013 and reports on over 500,000 UC users. We use our expertise to develop innovative reporting, analytical and management software to help you unlock efficiencies and extract business insights for your UC. What do we do? Our reporting and management solutions give users the facts and figures to make informed decisions which lead to an increase in the productivity and efficiencies of UC.
Address 4 The Apple Store Far Peak, Northleach
Gloucestershire, GL54 3JL
United Kingdom
Website codesoftware.net
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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Team Collaboration/Chat Apps
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Unified Communications
Products
- Clobba
Clobba is an advanced UC reporting tool that delivers information on user adoption, employee productivity, call quality and call costs. - Clobba RT (Real-time)
Real-time wallboards and trend analytics for Microsoft Teams users of call queues and auto attendants and Skype for Business users of Response Groups - Clobba VR (Voice Recorder)
Voice recording for Microsoft Teams - Clobba RM (Range Manager)
Provisioning and DID range, number, and extension management - Clobba QM (Queue Manager)
local management and configuration of MS Teams Call Queues and Auto Attendants
| Virtual Booth - Code Software 1037
|
 Contact Wireless
Leading provider of enterprise-grade Text Messaging solutions both in web format or through our easy-to-use API. One-way and two-way solutions through 10DLC or short codes. Contact Wireless has been providing messaging solutions for more than 30 years. Licensed by the FCC as a common radio carrier, CSP (campaign service provider), MNO, GSA Schedule 70 vendor, Tier 1 Partner, and NASPO partner. Contact Wireless also offers a state-of-the-art AI Chatbot. All products engineered in-house with exemplary customer service.
Address 1600 Eubank Blvd NE
Albuquerque, New Mexico
87112
United States of America
Website contactwireless.com
Social Networks
   Products/Services Offered
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APIs/Integrated Communications
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Text-based Messaging (email, IM)
Products
| 2231 Virtual Booth - Contact Wireless
|
Content Guru
We deliver cloud communications solutions that help organizations like yours provide the best customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
Address 900 E Hamilton Ave, Suite 510
Campbell, California
95008
United States of America
Website www.contentguru.com/us
Social Networks
  Products/Services Offered
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Contact Center Systems/Applications
Products
- storm® Cloud Contact Center
Content Guru’s cloud customer engagement and experience solution storm® services hundreds of the world’s largest organizations. Providing businesses from a variety of sectors with a comprehensive, user-friendly interface, storm offers an effortless solution to resolving queries and issues without losing the quality of service that customers expect. storm integrates seamlessly with third-party databases, overlaying existing infrastructure with the unlimited capabilities of storm to unify disparate systems and enhance customer experience. - Customer Knowledge System®
storm Customer Knowledge System (CKS) is Content Guru’s CRM application which provides organizations with a streamlined, user-friendly knowledge management, case management and ticketing solution. CKS combines the most useful key features of a CRM and seamlessly integrates into an organization’s whole communications infrastructure, to provide enhanced customer engagement and experiences. - Intelligent Automation
Content Guru delivers intelligent automation through brain®, its artificial intelligence (AI) toolkit, which combines the communications capabilities of storm® with leading AI providers, including Google and IBM.
brain helps organizations deliver world-leading and personalized experiences through Machine Agent chat bots, image recognition capabilities, and Natural Language Processing (NLP) functionalities.
| 1311 Virtual Booth - Content Guru
|
 Coral Active
Coral Active delivers the leading CX Performance Platform for Enterprise Contact Centers. The Coral Active Desktop is a unified agent desktop that simplifies the agent experience. It's powered by the Coral Active Reef platform which connects diverse contact center technologies and unifies them with automation and AI. The Coral Active platform drives agility in your contact center, enables smooth modernization and cloud migration, and accelerates your Customer Experience.
Address 352 Kent St, Sydney
Sydney, New South Wales
2000
Australia
Website coralactive.com
Social Networks
  Products/Services Offered
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Contact Center Systems/Applications
| Virtual Booth - Coral Active 203
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 Cyara
Address 805 Veterans Blvd, Suite 105
Redwood City, California
94063
United States of America
Website www.cyara.com
| 1641 Virtual Booth - Cyara
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 CyberData
Founded in 1974 and based in Monterey, California, CyberData Corporation is a leading IP Endpoint design and manufacturing firm with a focus on developing peripheral devices for VoIP phone systems. They build products that facilitate legacy migration to VoIP, IP equivalents to existing analog devices, and application specific endpoints that add new functionality. Their IP Speakers, IP Horns, and IP Intercoms are cost-effective and easy to manage solutions for VoIP phone systems.
Address 3 Justin Court
Monterey, California
93940
United States of America
Website www.cyberdata.net
Social Networks
   Products/Services Offered
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SIP-based Products/Session Border Controllers (SBCs)
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Unified Communications
Products
- 011146 SIP Paging Server with Bell Scheduler
The foundation of a comprehensive paging solution should include the 011146 SIP Paging Server w/Bell Scheduler. This device works well in both SIP and Analog legacy installations, and provides a scalable, forward looking solution. Features include:
IP to Analog paging
Zone Paging
Scheduled Announcements and Bells
Paging Prioritization
Send Multicast to Poly Phones
Fire Alarm Panel Integration - 011186 SIP Outdoor Intercom
The SIP Outdoor Intercom delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for settings such as commercial/residential facilities, schools and universities, retail establishments, warehouse and manufacturing plants, SMB, parking garages, shipyards and so much more. - 011457 SIP IP66 Outdoor Horn
One of our most popular devices, the SIP IP66 Indoor/Outdoor Horn connects into local area networks with a single CAT 5/6 cable from your PoE switch and provides an easy method for implementing a loud IP-based overhead paging system for loud areas such as warehouses, manufacturing floors and outdoor areas.
For non-SIP environments, the speaker can be configured to listen to multicast address and port number combinations to form paging zones.
The unique perforated front screen prevents birds and flying insects, such as wasps, from building nests inside the horn thus eliminating the need for periodic clean out. - 011527 InformaCast® Enabled WiFi Alert Button
The CyberData InformaCast® Enabled WiFi Alert Button provides an easy and reliable device that, when depressed, will send a message to the InformaCast Server. This will create an event within the InformaCast software which will then generate an appropriate mass notification response.
The device can be mounted on the wall or discreetly under a desk. Powered by an external +5V supply - such as a cell phone charger - and with a 4-hour back-up battery, the CyberData WiFi Alert button is a key component to your emergency notification solution. - 011491 SIP Outdoor Call Button
The SIP Outdoor Call Button is a reliable solution for a one-touch programmable call to an IP phone or page announcement. This IP65 rated device can be mounted on an outside wall, external door, in a parking area or harsh environment.
If an event occurs, only a simple button press is required to automatically place a call to the configured phone or extension number. When the called number answers, the Call Button plays and repeats a stored audio file. This stored audio file is uploaded by the administrator to meet the needs of the installed location.
In a Singlewire InformaCast environment, the SIP Outdoor Call Button registers to the Cisco Call Manager as a third party SIP endpoint. When the Call Button is depressed it makes a call to the Cisco Call Manager and the Singlewire InformaCast software detects that call and initiates an event.
| 1503 Virtual Booth - CyberData
|
 Desk Phone Designs
Desk Phone Designs, Inc. is an innovative company that provides covers for many Avaya business telephone systems. Our protective transparent covers provide continuous protection for your phones against bacteria, mold, and mildew, as well as damage from cleaning and disinfectant agents and are ideal for any environment where cleanliness and safety are important. Our decorative snap on hard covers provides hydro-graphic custom surface decoration technology turning business phones into amazingly beautiful, designed devices that are a real treat for the eye and are available in the latest and most popular patterns and natural designs, as well as solid colors.
Address 220 South Hilltop Rd.
Brandon, Florida
33511
United States of America
Website www.deskphonedesigns.com
Products/Services Offered
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IP PBXs/IP Telephony/Desk Phones
Products
- Protective Transparent Desk Phone Covers
Our protective transparent covers provide continuous protection for your phones against bacteria, mold, and mildew, as well as damage from cleaning and disinfectant agents and are ideal for any environment where cleanliness and safety are important. - Decorative Snap On Desk Phone Covers
Our decorative snap on hard covers provides hydro-graphic custom surface decoration technology turning business phones into amazingly beautiful, designed devices that are a real treat for the eye and are available in the latest and most popular patterns and natural designs, as well as solid colors.
| 2412 Virtual Booth - Desk Phone Designs
|
 Eastwind Communications
As certified partners of Oracle and Ribbon, Eastwind offers carrier-independent voice quality managed services delivering robocall and fraud protection along with rich call details and STIR/SHAKEN compliance from the premise to the service provider hand-off. Eastwind’s VNOC service extends enterprise voice operations staff with US-based, certified engineers. With experience working with Tier 1 financial institutions and call centers, Eastwind provides 7x24 operational support for private and public cloud deployments and Microsoft Teams. By leveraging a senior engineering team spread across multiple customers, Eastwind can help enterprises reduce costs, speed delivery of new services and capabilities, and improve system reliability.
Address 75 Perseverance Way
Hyannis, Massachusetts
02601
United States of America
Website www.eastwindcom.com
Products/Services Offered
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AI/Analytics
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Communications Systems Management, Configuration & Troubleshooting
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SIP-based Products/Session Border Controllers (SBCs)
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Systems Integration Services/Consulting/VAR
| 1441 Virtual Booth- Eastwind Communications
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 ESET
For more than 30 years, ESET®?has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. With solutions ranging from endpoint and mobile security to encryption, multi-factor authentication and endpoint detection and response, ESET’s high-performing, easy-to-use products unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an intelligent IT security company that enables the safe use of technology. This aim is backed by ESET’s R&D centers worldwide, working in support of our shared future.
Address 610 West Ash Street, Suite 1700
San Diego, California
92101
United States of America
Website www.eset.com/us
Social Networks
   Products/Services Offered
| 2319 Virtual Booth - ESET
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 First Orion
First Orion creates forward-thinking solutions that deliver confidence in mobile communications. We equip the world’s leading carriers with the tools and insights needed to vet scammers and revolutionize the way customers use their phones. First Orion also gives companies complete branding control of their calls – with custom names, logos, and reason for calling - to create trust in their communications. Our in-depth analytics and data go beyond answer rates with enterprise-wide metrics that identify what drives higher conversions, customer retention, and revenue. First Orion solutions are STIR/SHAKEN-capable to deliver RCD and other technologies in the future. Visit www.firstorion.com today.
Address 520 N Main Street
North Little Rock, Arkansas
72114
United States of America
Website firstorion.com
Social Networks
   Products/Services Offered
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Contact Center Systems/Applications
Products
- INFORM - Branded Text Display ID
INFORM lets your business display a custom 32-character message every time you call. It can be your business name, department, or even a short message. Programmatic scheduling enables you to easily use INFORM branded calls among different departments and use case. - ENGAGE -Branded Graphic Display
Rich media graphics on the incoming call screen gives customers the trust they need to answer your call – and they’ll appreciate you letting them know it is you.
| 1501 Virtual Booth - First Orion
|
 Glia
Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 250 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service.
Address 30 W 21st St, 4th Floor
New York, New York
10010
United States of America
Website www.glia.com
Social Networks
   Products/Services Offered
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Systems Integration Services/Consulting/VAR
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Unified Communications
| 1400 Virtual Booth - Glia
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 Granite
Granite delivers advanced communications solutions to businesses and government agencies throughout the United States and Canada. The $1.7 billion company serves more than two-thirds of Fortune 100 companies and has 1.75 million voice and data lines under management, supporting more than 650,000 locations. Founded in 2002, Granite has grown to be one of the largest independent telecommunications providers in the US by simplifying sourcing and management of voice, data and cellular service with a single point of contact and consolidated invoicing for all locations nationwide. Today, Granite supports customers with a wide range of advanced business communications services, including access, UCaaS, mobile voice and data, and MSP solutions for SD-WAN, monitoring and network management. Granite employs more than 2,000 people at its headquarters in Quincy, Mass. and ten regional offices nationwide. For more information visit granitenet.com.
Address 100 Newport Avenue Ext
Quincy, Massachusetts
02171
United States of America
Website granitenet.com
Social Networks
   Products/Services Offered
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Internet of Things (IoT)
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Mobile/Wireless Services
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SIP-based Products/Session Border Controllers (SBCs)
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SIP Trunking Services
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Team Collaboration/Chat Apps
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Unified Communications
Products
- Direct Route Trunks for MS Teams
Cloud-based PBX service using Microsoft Teams technology - Granite EPIK
Granite EPIK is an MFVN device that enables direct replacement of existing POTS using 4G cellular internet or traditional PRI to provide the customer with up to 8 analog phonelines. - SD-WAN
Multi-Carrier SD-WAN provider: Meraki, Fortinet, Juniper, VeloCloud, Viptela and many more - Granite Guardian
Granite Guardian is the new exclusive managed service offerings to enhance your network operations and to dramatically increase your uptime. Through industry leading development and integration we can offer monitored or fully managed network services for all of our customers telecommunication needs. Our customers take comfort in the industry leading MTTR and customer service.
Benefits:
Access to a Real Time Dashboard for Granalytics
o Analytics at enhanced reporting including Granite Guardian Portal, Rock Reports, CommPortal
Granite monitors all locations on our via 24/7 state of the art Network Operations Center
Includes Granite’s Solution Engineering, Project Management / Provisioning and Premier Account Support
Guaranteed SLA’s
Reduce or Outsource IT costs
Help Desk Services - Mobility
4/5G wireless service for cellular, tablets and IoT.
Carriers - Verizon, ATT, T-Mobile, Rogers, Telus and E-SIM (International Coverage)
| 1240 Virtual Booth - Granite
|
 Hiya
Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 200 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe.
Address 110 Union St., Suite 500
Seattle, Washington
98101
United States of America
Website hiya.com
Social Networks
  Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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Mobile/Wireless Platform/Devices
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Mobile/Wireless Services
Products
- Reputation Management
Reputation Management lets you monitor how your number is being perceived by call recipients, manage your reputation health by number, dispute spam tags and understand how calling behaviors affect your reputation. - Secure Call
Secure Call protects enterprises from having their number spoofed by scammers, going beyond government regulations and services provided by static call registries. Each time an enterprise originates a call, the origin of the outbound call is verified by Hiya. If the same number attempts to call a Hiya-enabled call recipient and fails the authentication process, the call is immediately terminated (or stripped of identity) to protect the organization and the call recipient from being harmed. - Branded Call
Branded Call enables enterprises to create a personalized identity for voice calls. Hiya customers create a personalized, differentiated experience that delivers name, number, logo and call context to better inform the call recipient about the incoming call. - Hiya Connect Console
The Hiya Connect Console provides enterprises with both an administrative portal to upload phone numbers and customize what is displayed per phone number, as well as an analytics dashboard with reputation and call performance insights to inform and guide voice performance strategy.
| 1435 Virtual Booth - Hiya
|
 Hypori LLC
Hypori is the award-winning SaaS company transforming secure mobility for Federal and Commercial customers. Our innovative solution puts the power and speed of the cloud on any mobile device to enable remote users access to critical data and apps through a separate, secure virtual workspace. From commercial IP to national security level intel, Hypori protects data from every type of threat with zero data at rest. Hypori is a service-disabled veteran-owned small business headquartered in Reston, VA, with a technology hub in Austin, TX.
Address 4030 West Braker Lane, Bldg. 2, Suite 200
AUSTIN, Texas
78759
United States of America
Website hypori.com
Social Networks
  Products/Services Offered
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Internet of Things (IoT)
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Mobile/Wireless Platform/Devices
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Security
| 2227 Virtual Booth - Hypori LLC
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 Imagicle
Part of Zucchetti Group and Cisco Preferred Solution Partner, Imagicle is a leading company in the UC apps market since 2010, developing Cloud or Cloud-connected applications and services to help companies streamline communications, with more than 300 Partners and Service Providers and thousands of customers in more than 150 countries.
Address 66 Flagler St, Suite 1002
Miami, Florida
33130
United States of America
Website www.imagicle.com
Social Networks
   Products/Services Offered
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APIs/Integrated Communications
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Unified Communications
Products
- Imagicle UC Cloud Suite
Imagicle UC Cloud Suite provides a complete set of applications for your calling platforms within a single suite, simplifying deployment, administration and use directly from the Imagicle Cloud. - Imagicle Customer Service
The most complete and scalable solution to manage your Customer Service, with Auto Attendant Module enabling the definition of multi-level, self-service call flows, Advanced Queuing to easily configure queues, and the Attendant Console, fully integrated with company directories, is the easy-to-use operator console that simplifies call management and daily operations. - Imagicle Call Recording
Imagicle Call Recording is an easy-to-use solution to capture calls with various recording modes (Always On, On Demand, and Live Keep) and flexible retention periods to ensure compliance with all data security regulations, including GDPR and PCI-DSS MiFID II. Fully compatible with Cisco platforms, it's a perfect solution for cloud-hosted environments, leveraging the power of cloud-based data to find out what's driving calls and make every customer interaction count. - Imagicle Voice Analytics
Brand new AI cloud-native service to analyze recorded audio calls with content transcription, sentiment analysis and further
insights on your conversations. - Imagicle Digital Fax
100% software-based, Imagicle Digital Fax virtualizes fax management, making it fast, easy and safe to send and receive faxes via e-mail, web, multifunction printers in Cisco Jabber, Webex, and mobile. 100% paperless and 100% compliant with GDPR and HIPAA, it's the ideal solution to modernize workplaces without any maintenance costs.
| 431 Virtual Booth - Imagicle
|
 Intradiem
Address 3650 Mansell Road, Suite 500
Alpharetta, Georgia
30022
United States of America
Website www.intradiem.com
| 2127 Virtual Booth - Intradiem
|
 ISI
ISI is “The UC Analytics Company.” Enterprise IT and business line managers rely on ISI analytics and call reporting to provide the extensive visibility into employee and customer communications not provided by their Cisco, Avaya, or Microsoft Teams UC platforms.
Address 230 W. Monroe, Suite 925
Chicago, Illinois
60602
United States of America
Website www.isi-info.com
Social Networks
   Products/Services Offered
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AI/Analytics
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Unified Communications
Products
- Infortel Cloud Pro
Infortel Cloud Pro is an additive software solution that makes raw UC data more usable and much more valuable. We take the large amounts of data generated by your Cisco, Avaya, or Microsoft Teams communications platform and bring this information together in one place and on a single screen to accelerate decision-making.
| 1102 Virtual Booth - ISI
|
 Ixiom Solutions
Ixiom Solutions is built by service owners just like you. We help to enhancing the employee experience of the hybrid workplace by focusing on business problems first. We, train, coach and guide enterprise organizations through the challenges of building a hybrid work strategy built on four pillars: People, Technology, Impact, and Culture which make up the Human Centric Workplace. We use our Human Centric Workplace approach to address core issues like cognitive burnout, employee retention and loss of direction resulting form hybrid models. Combining our people (human) strategy, we assist HR and Facilities to implement Collaboration Technology.
Address 2018 156th Ave Building F, Suite 100
Bellevue, Washington
98007
United States of America
Website www.ixiomsolutions.com
Social Networks
   Products/Services Offered
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Communications Systems Management, Configuration & Troubleshooting
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Systems Integration Services/Consulting/VAR
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Unified Communications
| 200 Virtual Booth - Ixiom Solutions
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 Journey
Journey's award-winning, patented platform enables organizations to build and execute their strategy for identity and authentication of their customers and their employees. We establish a digital channel between a customer and a business using their smart phone, tablet, or computer, while the customer is on the phone with an agent or an IVR. This blending of voice and digital identity capabilities enables fast, elegant, secure and privacy preserving customer interactions that save businesses millions of dollars.
Address 3513 Brighton Blvd
Denver, Colorado
80216
United States of America
Website journeyid.com
Social Networks
   Products/Services Offered
Products
- Trusted Identity Platform
Journey has tackled security, privacy and CX challenges with its award-winning Trusted Identity Platform and “Zero Knowledge” network. Biometrics, supplemented by flexible step up authentication options, create highly secure, privacy-preserving, compliant identity solutions for Digital ID Verification, Authentication, and secure interactions across all customer touchpoints including voice, digital and in-person interactions. Journey’s platform easily integrates with existing or desired identity tools, but supercharges the security and privacy with the innovative use of Zero Knowledge and Zero Trust to create a new standard identity, security, privacy and compliance. - Journey Identity Pipleines
Journey Identity Pipelines are a no-code drag and drop tool that enables certified individuals to create identity transactions for any type of use case that requires identity verification, authentication or a secure transaction. It’s also a crucial tool to enable businesses to take advantage of the decentralization and peer to peer capabilities promised by Web 3.0. These tools will make it easier and create consistency in the way that processes and technologies are designed and implemented in a decentralized fashion - making the promise of Web 3.0 exceed the capabilities of blockchain. - Digitial Identity Verification
Digital Identity Verification, the process of validating a person’s identifying traits using digital means, is often the first interaction a consumer has with a business. It can be used to enroll or onboard new customers or new accounts, so it’s in the best interest of the business to make this process smooth, simple, and secure to give a new customer the best experience possible. Journey’s unique and award-winning digital identity verification checks all those boxes by leveraging a secure purpose-built “Zero Knowledge” identity network that can compare identity documents with a biometric to easily verify identity that is compliant with all security, banking and privacy laws. - Omnichannel Authentication
Everyday authentication, the process by which an individual proves their identity with a business or entity in order to conduct business securely, is absolutely essential to ensuring the security and data privacy - and for the most part is overdue for an overhaul.. Knowledge Based Authentication is slow and annoying, and can be gamed easily by fraudsters. Consumers hate usernames, passwords, silly “security” questions, and 6-digit codes sent to their email or mobile.
The importance of secure authentication is hard to overstate, and Journey has built a radically different approach to authentication that is fast, highly accurate, and has a smooth and elegant customer experience. - Secure Interactions and Transactions
Journey provides secure, privacy preserving payments, signatures and data exchange (for example, capturing and verifying a SSN) in our patented Zero Knowledge Network, so that agents and contact center stacks are not exposed to any sensitive data. This provides enormous benefits for regulatory compliance and consumer privacy.
| 2235 Virtual Booth - Journey
|
 Kaltura
Kaltura's mission is to power any video experience for any organization. The Kaltura Video Experience Cloud offers live and on-demand video products for every enterprise need, across all industries. With Kaltura Video Cloud APIs and Media Services, companies can also build any video experience or workflow. Kaltura is used by millions of users globally at leading brands for communication, collaboration, training, marketing, sales, customer care, teaching, learning, and entertainment. To learn more, visit: corp.kaltura.com.
Address 250 Park Avenue South,10th Floor
New York, New York
10003
United States of America
Website www.kaltura.com
Social Networks
  Products/Services Offered
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APIs/Integrated Communications
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Unified Communications
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Video: Cloud-based Services
| 312 Virtual Booth - Kaltura
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 Klearcom
Klearcom helps Multinational Contact Center’s avoid voice outages on their domestic call path from the Toll Free Number/DID, through the IVR & down to End Agent in each country globally.
When problems do arise we find them faster, fixing them sooner. Our AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue. Using Machine Learning, Automatic Speech Recognition & Audio Fingerprinting we provide an holistic view of the call from customer to agent using a single test and platform.
In dynamic environments where systems are being reconfigured daily Klearcom clients will answer more calls, generate more revenue and provide a greater quality of service.
Address WIT, West Campus, Carriganore, Waterford, Ireland
Waterford, Waterford
X91 P20H
Ireland
Website www.klearcom.com
Social Networks
  | 1940 Virtual Booth - Klearcom
|
 Konftel
Konftel is a Climate Neutral Certified manufacturer of audio and video conferencing equipment, helping organizations conference with a clear climate conscience.
Address Döbelnsgatan 19
Umeå, 903 30
Sweden
Website www.konftel.com
Social Networks
  Products/Services Offered
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Audio Conferencing Services/Devices
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Unified Communications
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A/V Meeting Room Technologies
Products
- Konftel C2070
The Konftel C2070 is the perfect video package for huddle to medium meeting rooms, combining the Konftel Cam20 4K conference camera with the Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the video meeting on your laptop. - Konftel C5070
The Konftel C5070 is the ideal video collaboration solution for small to medium sized meeting rooms, combining the Konftel Cam50 PTZ conference camera and the Konftel 70 speakerphone for OmniSound® audio quality. The Konftel OCC Hub brings everything together into one convenient kit, so a single USB cable is all you need to connect the camera, the sound unit and the room’s screen to the video meeting on your laptop. - Konftel C20800
The Konftel C20800 Hybrid is a versatile video collaboration solution, designed for small to large meeting rooms. It features the Konftel Cam20 4K conference camera, the Konftel 800 conference phone with OmniSound® and Konftel OCC Hub. A single USB cable is all you need to connect the powerful wide angle camera, scalable audio and the room’s screen to the collaboration app on your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. No hassle, everyone is included. - Konftel C50800
Konftel C50800 Hybrid is a premium video collaboration solution for medium to really large meeting rooms. Delivering outstanding image and audio quality, the package combines the Konftel Cam50 PTZ conference camera and the Konftel 800 conference phone with the Konftel OCC Hub for One Cable Connection. A single USB cable connects to your computer. Hybrid conferencing allows you to easily combine meeting apps and regular phone calls. So you can sit back with confidence and focus on the meeting. - Konftel Personal Video Kit
The Konftel Personal Video Kit is designed for desktop users who demand professional quality video meetings. It includes the Konftel Cam10 business webcam and Konftel Ego professional speakerphone in a convenient package. Create an enhanced visual and audio experience with a 90 degree viewing angle, full HD video output and OmniSound® audio performance. With USB plug and play, this portable kit is your perfect home and traditional office companion. For wherever you are working.
| 1035 Virtual Booth - Konftel
|
 Lemon Learning
Lemon Learning is a company offering a game-changing training tool for organizations wishing to boost their employees' productivity. Thanks to interactive, in-app walkthroughs, users are guided step-by-step through all their software's features. As an all-in-one resource for organizations, Lemon Learning also allows companies to create their own tailored training content, enriched with images, videos, GIFs or questionnaires. Lemon Learning is one of the fastest-growing companies in EdTech and change management and helps teams across the globe to accelerate adoption of digital tools through direct integration in their everyday software.
Address 89 Boulevard de Sébastopol
Paris, 75002
France
Website lemonlearning.com
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   Products/Services Offered
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Systems Integration Services/Consulting/VAR
| 1006 Virtual Booth - Lemon Learning
|
 Level AI
Level AI is the customer service intelligence platform for modern contact centers. Our semantic engine focuses on intent in conversations and drives automated quality assurance, advanced analytics, and real-time agent assistance for omnichannel contact centers.
Address 148 Castro St Suite 2A
Mountain View, California
94041
United States of America
Website thelevel.ai
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
| 1734 Virtual Booth - Level AI
|
 Lightyear
Lightyear’s software allows businesses to buy and manage their network services (internet, WAN, data center, voice / phone) on a ridiculously easy-to-use online platform. With Lightyear you can configure services, get quotes, pick vendors, sign contracts, monitor implementations, handle renewal shopping, and manage your entire network inventory in one vendor-neutral platform. Hundreds of enterprise users trust Lightyear with all of their network procurement needs, including those at Louis Vuitton, Palo Alto Networks, Starwood, StockX and Element Solutions as well as several ISPs themselves.
Address 90 State St. Suite 700
Albany, California
12207
United States of America
Website www.lightyear.ai
Social Networks
  Products/Services Offered
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AI/Analytics
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Internet of Things (IoT)
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IP PBXs/IP Telephony/Desk Phones
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Unified Communications
| 2219 Virtual Booth - Lightyear
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Logitech
Address 7700 Gateway Blvd
Newark, California
94560
United States of America
Website www.logitech.com
| Virtual Booth - Logitech
|
 LoopUp
Address Unit 2:10, The Tea Building, 56 Shoreditch High St
London, E1 6JJ
United Kingdom
Website loopup.com
| Virtual Booth - LoopUp 2221
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 Lucid
The Lucid Visual Collaboration Suite helps teams see and build the future from idea to reality. With the combined power of Lucidchart, Lucidspark, and the newly announced Lucidscale, you can generate accurate cloud diagrams of your existing architecture, brainstorm changes, and plan for an improved future state.
Address 10355 S Jordan Gateway, Suite 300
South Jordan, Utah
84095
United States of America
Website lucid.co
Social Networks
   Products/Services Offered
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Team Collaboration/Chat Apps
Products
- Lucidchart
Lucidchart is the intelligent diagramming application that empowers teams to clarify complexity, align their insights, and build the future—faster. With this intuitive, cloud-based solution, everyone can work visually and collaborate in real time while building flowcharts, mockups, UML diagrams, and more. - Lucidspark
Lucidspark is a virtual whiteboard where teams can bring their best ideas to light. Brainstorm and collaborate together in real time, whether working remotely or in-person. Lucidspark helps organize notes and scribbles and turn them into presentation-ready concepts. - Lucidscale
Lucidscale is the cloud visualization solution that helps organizations see and understand their cloud environment.
| 212 Virtual Booth - Lucid
|
 Lumen
Lumen is a multinational Fortune 139 company that integrates network assets, cloud connectivity, security solutions, and voice and collaboration tools into one platform enabling businesses to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). Lumen offers holistic collaboration solutions and communication strategies that quickly adapt to a hybrid environment, agnostic of a platform. When choosing a fully integrated network and UCC experience from Lumen, businesses can drive towards successful business outcomes including, enhancing overall customer experience, productivity, and efficiencies while minimizing the total cost of ownership.
Address 100 CenturyLink Drive
Monroe, Louisiana
71203
United States of America
Website www.lumen.com
Social Networks
  Products/Services Offered
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Audio Conferencing Services/Devices
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Contact Center Systems/Applications
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Internet of Things (IoT)
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IP PBXs/IP Telephony/Desk Phones
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Security
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SIP-based Products/Session Border Controllers (SBCs)
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SIP Trunking Services
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Team Collaboration/Chat Apps
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Unified Communications
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Video: Cloud-based Services
| Virtual Booth - Lumen
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 Martello Technologies
Address 390 March Road, Suite 110
Kanata, Ontario
K2K 0G7
Canada
Website martellotech.com
| 902 Virtual Booth - Martello Technologies
|
 MiaRec, Inc.
MiaRec is a global provider of award-winning Customer Engagement software. We help customer-first and data-driven organizations gain complete visibility into their customer service operation to achieve business goals and drive transformation across the enterprise. The MiaRec Customer Engagement platform seamlessly integrates voice analytics, call recording, screen recording, advanced reporting and quality management tools to help organizations leverage their call data. Our solutions reveal customer sentiment by intelligently organizing recorded conversations into topics that evolve with your growing call volume. We empower organizations to improve customer and agent experience, identify service gaps, drive continuous process improvements, and significantly reduce fraud risk.
Address 1999 South Bascom Avenue, Suite 928
Campbell, California
95008
United States of America
Website www.miarec.com
Social Networks
   Products/Services Offered
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AI/Analytics
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- MiaRec for Microsoft Teams
MiaRec will showcase the full release of its Microsoft Teams functionality. MiaRec for Microsoft Teams helps organizations move beyond compliance. We capture every Microsoft Teams call easily, transparently, and compliantly across your entire organization then raise the bar by leveraging your MS Teams recordings to help you achieve your business goals. - MiaRec Customer and Workforce Engagement Suite
The latest release of the MiaRec Customer and Workforce Engagement Suite call recording, voice analytics, screen recording, advanced reporting and quality management features in one powerful tool to help organizations leverage their call data and achieve business goals.
| 1335 Virtual Booth - MiaRec, Inc.
|
 Mida Solutions
Founded in 2004, Mida Solutions was formed with a definitive mission: to provide innovative technologies for all types of communication.
Since then, the Mida team has become a global leader in Unified Collaboration and Professional Communications. Service providers, system integrators, and IT managers from all industries rely on Mida’s extensive suite of advanced services and voice applications.
Address Via San Crispino, 46
Padova, Padua
35129
Italy
Website www.midasolutions.com
Social Networks
   Products/Services Offered
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Contact Center Systems/Applications
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Unified Communications
Products
| 437 Virtual Booth - Mida Solutions
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 Mio
Mio’s technology solves a common problem that exists today—too many siloed messaging apps. Contacts from different companies can use their preferred chat app to send messages, share files, and more.
Mio helps teams chat better together in Slack, Microsoft Teams, Webex, and Zoom.
Address 21750 Hardy Oak Blvd Ste 104, PMB 63205
San Antonio, Texas
78258
United States of America
Website www.m.io
Social Networks
  Products/Services Offered
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Team Collaboration/Chat Apps
| 1101 Virtual Booth - Mio
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 Mitel
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
Address 4000 Innovation Drive
Kanata, Ontario
K2K 3K1
Canada
Website www.mitel.com
Social Networks
  Products/Services Offered
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Contact Center Systems/Applications
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IP PBXs/IP Telephony/Desk Phones
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Team Collaboration/Chat Apps
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Unified Communications
| Virtual Booth - Mitel
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 Mojenta
Mojenta is a full-service marketing agency serving the B2B telecom, IT, and cloud services industries.
Address 4075 Park Blvd., Suite 102-364
San Diego, California
92103
United States of America
Website www.mojenta.com
Social Networks
  | 2232 Virtual Booth - Mojenta
|
 Neat
Neat designs simple and elegant pioneering video devices that make virtual meetings feel almost as real as meeting face-to-face. Seamlessly bringing rich and meaningful experiences to people’s work, interactions and lives across any meeting space, Neat devices have crystal-clear audio and video, plus advanced capabilities that support an enhanced, engaging and safer hybrid working and learning environment. Neat was founded in Oslo, Norway, by a team of creative mavericks that, for decades, have shaped game-changing innovations for some of the world’s most recognized video communications brands. For more information about Neat, visit neat.no.
Address 110 E 42nd Street, Suite 815
New York, New York
10017
United States of America
Website neat.no
Social Networks
   Products/Services Offered
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Unified Communications
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Video: Desktop
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Video: Room Systems
Products
- Neat Board
Neat Board, winner of two Red Dot design awards, is the complete package in a simple and elegant all-in- one device. With its 65” multi-touch screen, powerful audio system and versatile wide-angle camera, Neat Board gives you a collaboration experience that goes beyond video meetings and wireless content sharing by enabling annotations and whiteboarding. In addition to team collaboration, Neat Board is the perfect solution for ad-hoc social interactions in wide open social spaces. - Neat Bar Pro
Neat Bar Pro drives up to three large monitors to give you the ultimate immersive experience by allowing you to see both people and content more easily. It incorporates two extreme resolution cameras and an advanced image depth sensor that combined deliver 16x zoom. Neat Bar Pro is perfect for all rooms small and large alike. - Neat Bar
Neat Bar is a simple, compact and elegant, meeting room device that easily mimics real-life interactions and delivers superior-quality audio and video. It works brilliantly for meeting, huddle or focus spaces for up to ten people. Neat Bar works with one or two monitors and comes with Neat Pad, our dynamic touch screen, which can be configured as a controller or scheduler. - Neat Frame
Neat Frame is an all-in-one device ideal for the home office or huddle spaces that provides a beautiful way to meet. A unique portrait touch screen and superb camera provides a more focused, naturally engaging and inclusive meeting experience, while freeing up your laptop. ensures you always feel connected. - Neat Pad
Neat Pad is an elegant controller with two roles. It is a touch screen that you can configure as a controller or scheduling display across all kinds of meeting spaces. Neat Pad is included with Neat Bar and Neat Bar Pro, but can also be purchased separately.
| 327 Virtual Booth - Neat
|
 Nectar Services Corp.
TBD
Address 366 N Broadway Suite 201
Jericho, New York
11735
United States of America
Website nectarcorp.com
Social Networks
 Products/Services Offered
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Contact Center Systems/Applications
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Team Collaboration/Chat Apps
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Unified Communications
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WebRTC
| Virtual Booth - Nectar Services Corp. 1135
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Newline Interactive
Address 101 East Park Blvd., Suite 807
(Bank of America Tower)
Plano, Texas
75074
United States of America
Website www.newline-interactive.com
| 1402 Virtual Booth - Newline Interactive
|
 Nylas
Over 100,000 developers around the world use Nylas to quickly and securely build communication, scheduling, and workflow automation features into their applications. With Nylas, developers at innovative companies like Lever, Upwork, Wix, Freshworks, Dialpad, and Ceridian get unprecedented access to rich communications data from their users, pre-built workflows that automate everyday tasks, embeddable UI/UX components for fast front-end development, and comprehensive security features - all delivered via a suite of powerful APIs that make integration easy.
Address 944 Market St
San Francisco, California
94102
United States of America
Website www.nylas.com
Social Networks
   Products/Services Offered
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AI/Analytics
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APIs/Integrated Communications
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Communications Systems Management, Configuration & Troubleshooting
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Unified Communications
Products
- Neural API
Nylas’ Neural API simplifies extracting intelligence from communication channels to automate workflows that save users 20% or more of time each week. With the Neural API, developers gain access to pre-trained AI/ML models to extract structured intelligence from unstructured communication data, enabling you to drive personalized digital engagement at the application level. - Email and Calendar API
The Nylas Email API simplifies email connectivity across all major email service providers. With a single point of integration, you can quickly embed premium email features into your application workflows. The Nylas Calendar API streamlines scheduling and collaboration for millions of users daily across the globe. - Nylas UI Components
Nylas Components allow you to quickly embed Email, Scheduling, and
Contact profile interfaces into your application. Nylas Components are an open source library of communication user interfaces. Developers can deploy Components with just a few lines of Javascript, and easily customize the UI/UX to their specific use cases and application needs. - Nylas CPaaS
Nylas’ Communication Platform-as-a-Service (CPaaS) gives developers at startups and Fortune 500 companies a platform to enable omni-channel communications and workflow automation. Nylas provides secure, universal access to communications data and identifies and extracts intelligence to power personalized, frictionless digital experiences. - Nylas Universal Communications API
Nylas’ universal communication API enables developers to send, receive, and synchronize messages and events, as well as power advanced AI/ML-based high volume ETL capabilities, to drive workflow automation, digital transformation integrations and Big Data analytics at scale. Developers can get their application up and running quickly with our SDKs, intuitive APIs, and open-source UX components. With Nylas, you can radically reduce time-to-delivery, build engaging customer experiences, while increasing developer productivity.
| 1505 Virtual Booth - Nylas
|
 Opentext
OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud.
Address 275 Frank Tompa Drive
Waterloo, Ontario
N2L 0A1
Canada
Website www.opentext.com
Social Networks
  | 1434 Virtual Booth - Opentext
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 PCI Pal
We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center.
Address 128 S Tryon Street, 21st Floor
Charlotte, North Carolina
28202
United States of America
Website www.pcipal.com/en-us
Social Networks
   Products/Services Offered
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Contact Center Systems/Applications
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Security
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- Agent Assist
Our core solution, Agent Assist, utilizes DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS). - IVR Payments
PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital secure payment products, so can be integrated to take payments securely from customers through any channel. - Digital
SECURE PAYMENT OPTIONS VIA DIGITAL ENGAGEMENT CHANNELS SUCH AS WEBCHAT, WHATSAPP, SOCIAL MEDIA, EMAIL AND SMS.
This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel. PCI Pal’s technology ensures these channels are descoped from the requirements of PCI DSS while retaining operational flexibility to engage in conversations with your customer in whatever way suits your business.
PCI Pal Digital is served from within the existing PCI Pal cloud platform, is available globally, and integrates to any existing customer engagement and payment services that you might be using.
| 1241 Virtual Booth - PCI Pal
|
 PolyAI
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include banks, hotels, insurers, restaurants, retail and telcos. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI has previously been recognized by Gartner as a Cool Vendor in Conversational AI, and by CB Insights in the 2021 AI 100. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch. PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include banks, hotels, insurers, restaurants, retail and telcos. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.
Address 228 East 45th St, Ste 9E
New York, New York
10017
United States of America
Website poly.ai
Social Networks
  Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- Superhuman Voice Assistants
AI your customers want to talk to -- imagine your best agent available 24/7/365.
A PolyAI voice assistant can carry on a natural conversation for as long as it takes to solve the customer’s problem.
Free your customers to speak however they like, without expecting them to guess keywords.
| 1406 Virtual Booth - PolyAI
|
 Quadient
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters. The Quadient Inspire Suite helps companies create a nimble, effective, and unified customer communication for all digital and print channels, managed from a single, central platform with simple drag and drop layout design, to deliver a complete omnichannel customer experience that spans the entire customer journey.
Address 478 Wheelers Farm Rd
Milford, Connecticut
06461
United States of America
Website www.quadient.com
Social Networks
  Products/Services Offered
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AI/Analytics
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APIs/Integrated Communications
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Communications Systems Management, Configuration & Troubleshooting
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Text-based Messaging (email, IM)
Products
- Inspire Flex
Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform. - Inspire Evolve
Transform your customer experience overnight with a high-performance, SaaS customer communications solution from the world's most trusted CCM provider. - Inspire Journey
Start your path to CX transformation in just hours with Inspire Journey—the only cloud-based journey management solution that integrates customer journey mapping, journey analytics and orchestration technologies to deliver customer-first omnichannel communications experiences.
| 2335 Virtual Booth - Quadient
|
 QuestBlue
QuestBlue offers a COMPLETE package for Enterprises. When you need a simple one stop shop for all your Voice, Messaging, and Hosted PBX, we have you covered. For almost 15 years, we have supplied our customers with more than just SIP trunks, PBX systems, or telephones. We have been a business partner, a trusted provider of comprehensive product lines and infrastructure solutions. We have backed our services with a solid guarantee, fast and friendly services, and incredible sourcing capabilities.
Our mission is to listen to our client's specific needs and deliver high-performance products through continuous product innovation and operational excellence. To this end, we operate out of a fully redundant
data center to ensure you are provided service consistently and reliably.
Address 1947 Evans Rd
Cary, North Carolina
27513-2041
United States of America
Website questblue.com
Social Networks
  Products/Services Offered
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APIs/Integrated Communications
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Communications Systems Management, Configuration & Troubleshooting
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E-911/Emergency Systems
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IP PBXs/IP Telephony/Desk Phones
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Managed/Hosted/Cloud Communications Services (UCaaS)
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Security
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SIP-based Products/Session Border Controllers (SBCs)
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SIP Trunking Services
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Systems Integration Services/Consulting/VAR
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Team Collaboration/Chat Apps
| 1340 Virtual Booth - QuestBlue
|
 RedSky Technologies
RedSky Technologies, an Everbridge company, is the leading provider of on-premise and cloud-based E911 solutions; with more than one million workers, students, and visitors relying on RedSky for E911 protection, RedSky has more customers, more technology, and more experience than any other provider. RedSky leverages legacy standards as well as the new National Emergency Number Association (NENA) i3 standards for Next Generation 911 (NG 911) to help organizations provide effective 911 emergency response, comply with state E911 regulations, and meet business requirements for safety, risk management, and efficiency.
Address 155 North Lake Drive
Passadena, California
91101
United States of America
Website www.redskye911.com
Social Networks
   Products/Services Offered
Products
- RedSky E911 Manager
E911 Manager automatically finds and tracks the dispatchable locations of all your devices as they move throughout the enterprise so you can comply with 911 legislation. - RedSky E911 Anywhere
E911 Anywhere is a cloud-based network service that routes 911 calls from any call server in the USA or Canada, and sends the detailed location of the caller to emergency dispatchers at the PSAPs and notifies onsite personnel of the 911 calls in progress. - RedSky MyE911
My E911 is a softphone application that automatically detects when a user moves outside the enterprise; validates and updates locations in real-time. My E911 works with any softphone running on Windows or MAC devices and as a Mobile App, is available for phones and tablets on iOS or Android. - RedSky Emergency On-Site Notification (EON)
RedSky offers both SMS text and email based notification as part of our standard offering. EON, a premium feature, is a client that provides real time notification to on-site security personnel of an emergency call in progress, including the detailed location record of the caller with a loud, audited alarm. - RedSky Horizon Prime
Horizon Prime allows organizations to establish multiple 911 call routing destinations depending on the location of the call. Horizon Prime has been developed specifically for business, military, and education entities that have first responders within their physical boundaries and yet, do not act as the primary 9-1-1 PSAP for Enterprise 9-1-1 calls.
| 1040 Virtual Booth - RedSky Technologies
|
 Remote Work Solutions/ChannelVision
Address 10115 E Bell Road, Suite 107-517
Scottsdale, Arizona
85260
United States of America
Website bekabusinessmedia.com
| Virtual Booth - Remote Work Solutions/ChannelVision 201
|
 Replicant
As a pioneer in Contact Center Automation, Replicant helps companies automate tier 1 customer service while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues. Replicant scales up or down instantly, can be implemented in weeks and handles millions of customer support interactions a month.
Address 1 Letterman Drive
San Francisco, California
94129
United States of America
Website www.replicant.ai
Social Networks
  Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
| 1504 Virtual Booth - Replicant
|
 Revation Systems
Address 535 Mission St., 14th Floor
San Francisco, California
94105
United States of America
Website www.revation.com
| 2326 Virtual Booth - Revation Systems
|
 SaskTel International
SaskTel International works with service providers around the globe to provide strategic consulting, industry expertise, and BSS/OSS software solutions to overcome industry challenges.
SaskTel International is a fully owned subsidiary of a full-service telecommunications company, SaskTel, who has over $1.1 billion in annual revenue and 1.6 million customer connections.
Through this partnership, SaskTel International provides proven solutions that work in a production CSP environment, while having access to a pool of 4,000 employees and subject matter experts for client engagements. Visit us at www.sasktelinternational.com
Address 2121 Saskatchewan Drive
Regina, Saskatchewan
S4S 3X9
Canada
Website www.sasktelinternational.com
Products/Services Offered
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Systems Integration Services/Consulting/VAR
Products
- Optius Suite
Fibre and wireline inventory and provisioning software that combines intelligent order orchestration and inventory management. - OpenSwitchGate
Network mediation software used to perform the resource activation by providing activation commands to the NEMS servers and APIs for line tests. - OSG Access
Configures command building to activate network elements using the network as the source of inventory. eg: Cellular networks - Tracs
Trouble management software, focused on incident and problem management and fully integrated with Optius/Odin for a complete view of your customers and their history.
| 2041 Virtual Booth - SaskTel International
|
 ScienceLogic
ScienceLogic is a leader in ITOM & AIOps, providing modern IT operations with actionable insights to predict & resolve problems faster in a digital, ephemeral world.
Address 11955 Democracy Drive, 13th Floor
Reston, Virginia
20190
United States of America
Website sciencelogic.com
Social Networks
   | 1307 Virtual Booth - ScienceLogic
|
 SCTC
Address 230 Washington Ave, Suite 101
Albany, New York
12302
United States of America
Website www.sctcconsultants.org
| 202 Virtual Booth -SCTC
|
 Sennheiser Electronic Corporation
New dimensions of listening, impressive sound experiences and moments to give you goosebumps – the world of audio can deliver all of this: At Sennheiser, we seek to excel in shaping such experiences each and every day. Since the inception of our company 76 years ago, we have become one of the world’s leading manufacturers of microphones, headphones, loudspeakers and wireless transmission systems. As humans, we have the ability to collaborate and communicate effectively. We believe that speech intelligibility is an integral part of such communication. And thus, an integral part of being human. Technology should not be a barrier to your freedom to communicate. On the contrary, we believe that it must make you feel empowered and free. Rediscover Freedom with Sennheiser.
Address 1 Enterprise Drive
Old Lyme, Connecticut
06371
United States of America
Website en-us.sennheiser.com
Social Networks
   Products/Services Offered
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Audio Conferencing Services/Devices
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A/V Meeting Room Technologies
Products
- TeamConnect Intelligent Speaker
The TeamConnect Intelligent Speaker is the ultimate audio solution optimized for mid-sized Microsoft Teams Rooms for up to 10 people. It is designed specifically to give teams a whole new way to collaborate in hybrid meetings: smart, focused, inclusive and as if everyone is in one place. - TeamConnect Ceiling 2 - with TruVoicelift
The TeamConnect Ceiling 2, with its patented automatic dynamic beamforming technology, was already a leader in conference room audio technology. Now, with the addition of TruVoicelift and advanced zone control, TeamConnect Ceiling 2 combines the advantages of a boundary microphone and a microphone array. Therefore, it is the best solution for both (video) conferencing and in-room audio, for example in classrooms, lecture halls and boardrooms. TeamConnect Ceiling 2 now offers our customers unparalleled levels of control with the addition of a priority zone (allowing a single area in the room to be highlighted), 5 advanced exclusion zones (for pinpoint targeting and removal of unwanted noise sources) and more. All of these new features are activatable and configurable via the latest firmware update for the TeamConnect Ceiling 2 and via the latest version of Sennheiser Control Cockpit. Easy to install and, due to a flexible microphone ceiling mount system, easy to integrate. Let us help you understand the difference TeamConnect Ceiling 2 can make for you and your business.
| 322 Virtual Booth - Sennheiser Electronic Corporation
|
 Singlewire Software
Singlewire Software is the developer of InformaCast, a leading mass notification software solution.
Address 1002 Deming Way
Madison, Wisconsin
53717
United States of America
Website www.singlewire.com
Social Networks
   Products/Services Offered
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Communications Systems Management, Configuration & Troubleshooting
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E-911/Emergency Systems
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Internet of Things (IoT)
Products
- InformaCast
InformaCast is a powerful mass notification system that reaches your people on both their mobile and on-premises devices. When you need everyone to receive a message very quickly, and you need it to grab their attention, InformaCast delivers attention-grabbing streaming audio to a wide variety of devices.
| 1337 Virtual Booth - Singlewire Software
|
 Snap Recordings
Snap recordings is the all in one messaging platform that lets you create and manage all your
Phone greetings, IVR prompts, and on-hold messages faster and easier than ever before.
With industry-leading voice overs, ultra-realistic A.I. voices, an extensive catalog of music and audio management for your phone system - you have everything you need, all in one platform
Address 269 S. Beverly Dr. #378
Beverly Hills, California
90212
United States of America
Website www.snaprecordings.com
Social Networks
   Products/Services Offered
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AI/Analytics
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APIs/Integrated Communications
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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Voicemail/Unified Messaging
| 900 Virtual Booth - Snap Recordings
|
 Sound Control Technologies
Address 22 South Smith St.
Norwalk, Connecticut
06855
United States of America
Website www.soundcontrol.net
| 1606 Virtual Booth - Sound Control Technologies
|
 Spearline
Spearline is a technology company that proactively monitors toll, toll-free numbers, and WebRTC communications for audio quality and connectivity globally. Spearline provides telecommunications quality assurance products that allow our customers to provide an excellent customer experience to their customers. We support organizations, such as large enterprises, telco carriers and other applications in successfully connecting with their customers. Our products have been built in response to customer needs, and we continue to listen to our customers to deliver solutions to their ongoing challenges. Our customer portfolio is highly diverse, including service providers, unified communications, financial services, travel, pharmaceutical and retail sectors.
Address North Street
Skibbereen, Cork
P81 H102
Ireland
Website www.spearline.com
Social Networks
   Products/Services Offered
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Contact Center Systems/Applications
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Communications Systems Management, Configuration & Troubleshooting
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Unified Communications
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WebRTC
Products
- Voice Assure In-country
Understand your customer experience across the globe, with always-on, automated call testing. We originate calls from your chosen countries in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception - Voice Assure Realtime
Test the critical elements of call quality on-demand, with calls originated locally from any of 72 countries worldwide, plus key locations in the USA and Canada, to directly replicate your customers’ experiences. - Voice Assure Interstate
Understand your customer experience across the USA and Canada, with always-on, automated call testing. We originate calls from your chosen states in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception. - testRTC
WebRTC testing, monitoring and support capabilities built for the new generation of WebRTC-based communications applications
| 1205 Virtual Booth - Spearline
|
 Speechmatics
Speechmatics is a machine learning company at the bleeding-edge of deep learning and speech recognition. Offering its speech intelligence engine for solution and service providers to integrate into their stack regardless of their industry or use case. Businesses use Speechmatics around the world to accurately understand and transcribe human-level speech into text regardless of demographic, accent, dialect or country.
Address Unit C, Brookmount Court, Kirkwood Road
Cambridge, CB4 2QH
United Kingdom
Website www.speechmatics.com
Social Networks
  Products/Services Offered
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
| 1204 Virtual Booth - Speechmatics
|
 Spracht
Spracht is derived from the German word meaning to Speak. Headquartered in Palo Alto, in the heart of California’s Silicon Valley, Spracht’s mission is to help people communicate better, anywhere. From the company’s beginning, innovative designs in Bluetooth and wireless products have resulted in multiple Design and Engineering Showcase Innovations Honoree Awards from CES, and a Best in Category Award for Computer Accessories. Spracht makes conferencing easier by providing wireless Bluetooth speakers; wired and wireless headsets, both DECT and Bluetooth; video conferencing; and conference phones, that are feature-rich at an affordable price. Expressed in our motto as HEAR. BE HEARD.
Address 974 Commercial Street, Suite 108
Palo Alto, California
94303
United States of America
Website www.Spracht.com
Products/Services Offered
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Mobile/Wireless Platform/Devices
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Video: Desktop
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Video: Mobile
| 1640 Virtual Booth - Spracht
|
 Targus
For more than 35 years, Targus has been revolutionizing mobile computing accessories for large enterprises and consumers, alike - connecting people and technology in meaningful ways. From laptop bags to tablet cases to peripherals and universal docking stations, we persistently conceive, design, and produce innovative, productivity-boosting solutions that make the complex, simple; and seamlessly integrate into the lifestyles of mobile professionals wherever they work - at home, in the office, or wherever they go.
Address 1211 North Miller Street
Anaheim, California
92806
United States of America
Website www.targus.com
Social Networks
   | 1202 Virtual Booth - Targus
|
 The Launchpad
To truly be of service, they should be listening to your pain and challenges. The Launchpad Tech is the most efficient and personalized technology solutions discovery service that is 100% focused on YOUR needs.
Address 220 E Central Parkway, Suite 2040
Altamonte Springs, Florida
32701
United States of America
Website www.launchpad-tech.com
| 2229 Virtual Booth - The Launchpad
|
 Theta Lake
We are committed to helping organizations alleviate the security and compliance challenges when using modern collaboration platforms. Founded in 2017 by proven entrepreneurs and enterprise technologists with decades of leadership experience and recognition from Global 100 customers and top industry analysts. With a mission to provide modern collaboration security and compliance, Theta Lake’s patented and multi-patent pending AI helps security and compliance teams effectively and quickly scale their risk detection and the workflows for communication security, data loss protection, and supervision of modern video, voice, and unified collaboration systems. The Theta Lake Compliance Suite is SOC 2, Type 2 compliant.
Address 1221 Chapala St Suite 6,
Santa Barbara, California
93101
United States of America
Website thetalake.com
Social Networks
  | 1041 Virtual Booth - Theta Lake
|
 TSG Global
Address 10 cedar brook circle
Holbrook, Massachusetts
02343
United States of America
| Virtual Booth - TSG Global 2318
|
 Uniphore
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX in a single integrated platform to transform and democratize customer experiences across industries. Follow our blog and connect with us on LinkedIn, Twitter, Facebook, and Instagram.
Address 1001 Page Mill Road, Building 4, Suite 100-B
Palo Alto, California
94304
United States of America
Website www.uniphore.com
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
| 1141 Virtual Booth - Uniphore
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 Verint
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work,
eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. With Verint, brands can close the gap created when an
organization lacks the resources required to deliver the desired customer engagement. Closing this Engagement Capacity Gap™ enables them to build enduring relationships with customers and drive real business results.
Address 175 Broadhollow RoadSuite 100
Melville, New York
11747
United States of America
Website www.verint.com
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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Team Collaboration/Chat Apps
| 214 Virtual Booth - Verint
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 Vidyard
Vidyard helps sales teams connect with prospects through all stages of the buying cycle using video. It’s the easiest way for reps to record and send video messages to prospects, backed by a powerful video platform that provides detailed analytics on how video is helping your team.
Address 1 Queen St North. #301
Kitchener, Ontario
N2H 2G7
Canada
Website www.vidyard.com/enterprise-video-platform/financial-services
Social Networks
   Products/Services Offered
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Communications Systems Management, Configuration & Troubleshooting
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Team Collaboration/Chat Apps
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Video: Mobile
| 1001 Virtual Booth - Vidyard
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 ViewSonic Corporation
ViewSonic inspires the world to see the difference between the ordinary and the extraordinary by providing award-winning visual solutions for work, play, and education.
With over 30 years of experience developing cutting-edge products and services, we help people visualize what a brighter future looks like, one display at a time. From enterprise, classroom, and commercial workspaces, to home offices and virtual learning environments, we make collaboration possible from anywhere.
Address 10 Pointe Drive, Ste 200
Brea, California
92821-7620
United States of America
Website www.viewsonic.com/us
Social Networks
  Products/Services Offered
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E-911/Emergency Systems
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Team Collaboration/Chat Apps
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Unified Communications
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Video: Desktop
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A/V Meeting Room Technologies
| 1334 Virtual Booth - ViewSonic Corporation
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 Vizetto
With communication, you say. With collaboration, you show. With creativity, you express, innovate and inspire. At Vizetto, we develop software that enables remote creativity for global clients, in technology-equipped, professional environments. Through our software platform, Reactiv SUITE, Vizetto is changing the way the world communicates, empowering users’ abilities to share, collaborate and ideate ideas across teams from anywhere in the world.
Address 6470 Viscount Rd
Mississauga, Ontario
L4V1H3
Canada
Website www.vizetto.com
Social Networks
  Products/Services Offered
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Team Collaboration/Chat Apps
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Video: Cloud-based Services
Products
- Reactive SUITE
helps boost your audience engagement in any hybrid meeting.
Display, organize, manipulate, and annotate content as naturally as paper. Easily present multiple types of information, jump to any topic, and seamlessly capture feedback without the limitations of traditional screen sharing tools.
Even pin your camera, control your image, and elevate your presence to stand out.
| Virtual Booth - Vizetto 1305
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 VoiceInteraction
VoiceInteraction is a product company dedicated to speech processing technologies since 2008. Founded by a team of PhD researchers and experts in the field, VoiceInteraction has made significant developments and breakthroughs in the areas of speech recognition, natural language processing, translation, dialog systems, and speech synthesis.?? Pioneers of AI solutions, VoiceInteraction bases its practices on Machine Learning algorithms and Deep Neural networks – the goal is to ‘Extract knowledge from speech’ – thus resulting in efficient platforms for Speech Analytics, Automatic Closed Captioning, Broadcast Monitoring & Compliance, Automated Transcription Workflows and Dictation.?? For more information, please visit: www.voiceinteraction.ai
Address 845 3rd Avenue, 6th Floor
New York, New York
10022
United States of America
Website www.voiceinteraction.ai
Social Networks
   Products/Services Offered
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AI/Analytics
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Contact Center Systems/Applications
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
Products
- CallScriber
VoiceInteractions’ Speech Analytics platform, Callscriber, is an AI-driven insight gathering application that receives, automatically transcribes and analyzes every customer interaction. Built on-top of Voiceinteraction’s
proprietary technology, it provides actionable insight and business intelligence over 100% of incoming calls.
Maximizing customer experience and better decision-making practices are byproducts of having the big picture of what is happening at your contact center every day.
| 1235 Virtual Booth - VoiceInteraction
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 Voximplant
The company provides innovative real-time communication tools with full control over voice, video, and messaging. Its multifunctional serverless platform empowers developers to build scalable applications more quickly and cost effectively. Voximplant solutions help businesses to automate communication with customers to improve collaboration and customer experience.
Since 2007, Voximplant (formerly Zingaya) spearheaded web-telephony service delivering its sophisticated technology to create the best in class cloud communications platform.
Address 4 EMBARCADERO CTR STE 1400 # 85
San Francisco, California
94111
United States of America
Website voximplant.com
Social Networks
   Products/Services Offered
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AI/Analytics
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APIs/Integrated Communications
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Audio Conferencing Services/Devices
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Contact Center Systems/Applications
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SIP-based Products/Session Border Controllers (SBCs)
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SIP Trunking Services
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Speech Rec/Speech-to-Text/Text-to-Speech/Natural Language Processing
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Systems Integration Services/Consulting/VAR
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Team Collaboration/Chat Apps
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Unified Communications
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Video: Cloud-based Services
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WebRTC
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Text-based Messaging (email, IM)
| 219 Virtual Booth - Voximplant
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 Vyopta
Vyopta, the leader in digital collaboration user experience management, has helped 40 million people collaborate better. Its Collaboration Performance Management and Workspace Insights platforms have helped identify and address over 9 million issues. Vyopta helps organizations deliver the best UC user experience and optimize their UC and real estate investments. Hundreds of organizations worldwide spanning 20+ industries use Vyopta to monitor 6 million endpoints and over 20 billion meeting minutes a year.
Address 4301 Westbank Drive, Bldg. A Suite 200
Austin, Texas
78746
United States of America
Website www.vyopta.com
Social Networks
   Products/Services Offered
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AI/Analytics
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Communications Systems Management, Configuration & Troubleshooting
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Unified Communications
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Video: Cloud-based Services
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Video: Room Systems
Products
- Vyopta Collaboration Performance Management (CPM) Suite
Vyopta’s UC monitoring and analytics software helps IT
organizations proactively identify risks, reduce troubleshooting
time, accurately diagnose issues, improve adoption, and
maximize ROI.
? Effectively troubleshoot live and recent calls
? Identify systemic issues and historical trends
? Automate analysis and reporting on system usage - Vyopta Workspace Insights
Understand how your collaboration spaces are being used
around-the-clock — in and outside of calls — then mitigate costly
inefficiencies and intelligently plan for the future.
? Track utilization and activity
? Reduce inefficient room usage
? Optimize real estate and tech investments - Vyopta Smart Diagnostics
Collaboration is broken. Currently, 90% of collaboration issues go unreported; and therefore, unresolved. Smart Diagnostics empowers IT and collaboration engineers to quickly detect why a call is having issues and what to do to improve it.
Smart Diagnostics mines each individual call data to determine potential issues, ranks them in terms of severity and then assesses each possible issue with correlating prescriptive remediation step using Vyopta intelligent algorithm and the crowd-sourced knowledge of Vyopta’s entire user base to quickly resolve issues. All of this is in a simple design intended for anyone to use regardless of collaboration troubleshooting expertise.
| 223 Virtual Booth - Vyopta
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 Wahsega
Address 6755 Shiloh Rd E, Ste 101
Alpharetta, Georgia
30005
United States of America
Website www.wahsega.com
| 1140 Virtual Booth - Wahsega
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