Enterprise Connect 2024

AudioCodes is a market leader in the design and development of advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications for service providers and enterprises. Its products are deployed globally in broadband, mobile, cable and enterprise networks. AudioCodes provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers (MSBRs), Session Border Controllers (SBCs), IP Phones, Media Servers, Value-Added Applications and Professional Services. AudioCodes underlying VoIPerfectHD™ voice technology leverages the company’s leadership in DSP, voice coding and voice processing technologies to deliver enhanced intelligibility and an improved end user voice communication experience. Visit our website: www.audiocodes.com.

Address
80 Kingsbridge Rd
Piscataway, New Jersey 08854
United States of America

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC

Headquartered in Oregon, US, Avocor is a global provider of communication and collaboration solutions. Our innovative technology ensures seamless integration with major UCC platforms such as Google Meet, Microsoft Teams and Zoom. Our solutions facilitate efficient and productive communication and content sharing, solutions that are dedicated to fostering engagement, creativity and teamwork at every level. Choosing Avocor means you can deliver an equal and collaborative experience for your teams, regardless of their location, breaking down barriers between physical and digital worlds.

Address
9375 SW Commerce Cir, Suite A7
Wilsonville, Oregon 97070
United States of America

Website
www.avocor.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Mobile / Wireless Platform / Devices
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

Products

• Avocor L Series

  GATHER AROUND AND GET ENGAGED. 105” and ready to roll - energize your workday with the Avocor L Series. Our 21:9 displays provide 33% more screen space than traditional 16:9, empowering team engagement like never before.

• Avocor R Series

At Barco, we truly believe great engineering starts with a clear vision. A vision of a better, smarter, healthier world. Through visualization and collaboration technology, we accelerate innovation in healthcare, enterprise and entertainment to create a bright tomorrow. ClickShare is an award-winning wireless meeting room system for easy video conferencing, collaboration and presentation in the modern workplace. It seamlessly connects your laptop to the room display, audio and video equipment in any conference room, so you can start your meeting in less than 7 seconds. Visit us at Booth 1118 to check out our latest AND award-winning ClickShare product innovations! Love meetings! Barco is a global company with HQ in Kortrijk (Belgium) and Duluth, Georgia (USA). We are visioneers.

Address
3059 Premiere Pky, Suite 400
Duluth, Georgia 30097
United States of America

Website
www.barco.com/en/products/clickshare-conferencing-collaboration

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems

Products

• ClickShare Conference CX-50 2nd generation

  Since its launch, Barco ClickShare has made the hybrid meeting experience better in more than 1M meeting rooms globally. ClickShare removes the technical stress and IT burden from the hybrid meeting room for both IT Managers and the End Users. Available through both the Button and the App, ClickShare Conference instantly connects with the AV setup in the room, enabling users to walk in and get the video meeting started with a single click - ClickShare automatically connects your laptop to room devices like cameras, mics, speakers, sound bars and displays. ClickShare Conference works with any device, any Unified?Communications-and-Collaboration?platform, any peripheral, in any meeting room. Our ClickShare CX-50 2nd generation brings even more by giving every meeting participant an equal seat at the table which we call 'meeting equity'. The CX-50 2nd generation room system offers dual-screen support displaying both participants and the content side by side on two room displays. It effortlessly switches between in-room video conferencing systems and Bring Your Own Meeting (BYOM) mode which provides ultimate flexibility in any preferred room setup. Crafted from recycled, non-paint plastics and designed with lower energy consumption, ClickShare CX-50 2nd generation stands out as one of the first carbon-neutral wireless conferencing solutions in the market.

• ClickShare Bar Pro

  JUST ANNOUNCED (Jan 23, 2024) ClickShare Bar Pro is an award winning premium, carbon-neutral, all-in-one video bar that enables engaging, effortless wireless conferencing in medium-sized meeting rooms with any videoconferencing platform. Thanks to its advanced AV capabilities (dual screen*, 4K content sharing) and interactive features (touchback, annotation, blackboarding), it enables crystal-clear audio, sharp views and enhanced interactivity for meetings where all participants feel heard and seen. This solution offers unparalleled flexibility, allowing IT Managers to easily equip their meeting rooms. Paired with a 5-year warranty, the bar overall reduces the Total Cost of Ownership by consolidating all collaboration, audio and video functionalities into one powerful device. Premium video bar for engaging, effortless wireless conferencing offering: -Crystal-clear, high-quality stereo audio* -Advanced AI-powered 4K camera -Wired roomdock for 4K content sharing and alternative connectivity* -Advanced interactivity: touchback, annotation and blackboarding -Carbon-neutral product**

• ClickShare Bar Core

  JUST ANNOUNCED (Jan 23, 2024) ClickShare Bar Core is a carbon-neutral, all-in-one video bar that enables engaging, effortless wireless conferencing in small and medium-sized meeting rooms with any videoconferencing platform. This solution ensures meeting participants feel heard and seen thanks to its high-quality AV capabilities while offering simplified installation and reduced Total Cost of Ownership. Video bar for engaging, effortless wireless conferencing offering: -Crystal-clear, high-quality stereo audio* -Advanced AI-powered 4K camera -Simplified installation -Sound investment: fewer interventions, minimized downtime, future-proof platform -Carbon-neutral product**

Biamp® is a leading provider of innovative, networked media solutions that connects people through extraordinary audiovisual experiences. For over 45 years, we’ve developed professional AV solutions that enable great communication for spaces ranging from small rooms to large public venues. Our conferencing solutions enable extraordinary communication with unparalleled ease of management, providing seamless audiovisual experiences for meeting spaces of all sizes. Biamp The company is recognized worldwide for delivering high quality products and backing them with a commitment to exceptional customer service.

Address
9300 SW Gemini Drive
Beaverton, Oregon 97008
United States of America

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

BXB, established in 1991 in Taiwan, is a leading provider of AVIoT integration solutions, specializing in smart meeting and smart classroom solutions. With a strong focus on innovation and service excellence, BXB is recognized as a top brand in Taiwan, delivering cutting-edge and reliable solutions. The conference systems and PA systems have been installed in over 50 countries and have received prestigious international awards such as iF Design Award, G-mark Award, Taiwan Excellence Award, and D&B Top 1000 Elite SME Award.

Address
6F-1, No.288-5, Xinya Rd., Qianzhen District
Kaohsiung city, 80673
Taiwan, China

Website
bxbsystem.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Internet of Things (IoT)
• Systems Integration Services / Consulting / VAR

Products

• Streaming Media Processor

  All-in-one design integrating recording, video capturing, video switching, multimedia storage, and professional live streaming.

• Smart Meeting Room Solution

ClearOne enhances communication and collaboration for organizations worldwide, from the Fortune 500 to small and medium businesses and institutions. We design, develop, and sell conferencing, collaboration, network streaming & signage solutions through a global network of expert AV and IT practitioners who specify, install, and support our advanced hardware, software, apps, and cloud solutions. From ad-hoc work spaces and mobile conferences to the largest meeting venues and boardrooms, ClearOne is the best-in-class option for any industry or organization that relies on teamwork and collaboration to be successful.

Address
5225 Wiley Post Way, Suite 500, Edgewater Corporate Park South Tower
Salt Lake City, Utah 84116
United States of America

Website
www.clearone.com

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• IP PBXs / IP Telephony / Desk Phones
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Products

• BMA 360

  Beamformer Ceiling Mic Array

• Converge PRO 2

  DSP Mixer

• UNITE Camera

  Professional PTZ cameras

• CHAT

  Professional usb speakerphones

• UVHF

  Wireless Mics

Helping organizations communicate through AV + UC since 1996, Continuant is here to co-pilot your communications journey to the cloud. With a rich history in all things telephony, we understand the importance of real time communication and the flexibility required to successfully migrate enterprises to the cloud. Whether you're needing to maintain your legacy system, migrate to the cloud, or needing some expert guidance on what's best for your organization, we're here to help. That's the Power of Choice.

Address
5050 20th St E
Tacoma, Washington 98424
United States of America

Website
www.continuant.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

DTEN is an award-winning provider of powerful easy-to-use video meeting devices and exclusive hardware partner for Zoom and Microsoft Teams. Since 2017, DTEN has provided simple and easy-to-use all-in-one technology that uplevels the hybrid work user experience with intuitive touchscreen collaboration, life-like video and crystal-clear audio. Find out more at DTEN.com

Address
97 E. Brokaw Road
San Jose, California 95112
United States of America

Website
dten.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Internet of Things (IoT)
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Room Systems

Products

• DTEN Small Room Solution Kit, DTEN Bar

• DTEN D7X

• DTEN Bar

• DTEN ME Pro

• DTEN Mate Room Controller

Part of HP's portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting; anywhere, anytime, every time. With Poly, you do more than just show up, you'll stand out. For more information visit www.Poly.com.

Address
1501 Page Mill Road
Palo Alto, California 94304
United States of America

Website
www.poly.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Mobile / Wireless Platform / Devices
• Security
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

INOGENI UNVEILS TOGGLE ROOMS AT ISE 2024. Redefining BYOM/BYOD meetings through an advanced videoconferencing host switcher the TOGGLE ROOMS is a 4K - USB/HDMI BYOD/BYOM for 2 PCs switcher. It links a laptop through either USB-C with 100W charging or USB-B + HDMI, connecting to three USB 3.0 devices and an HDMI display across two PC hosts. INOGENI’s products seamlessly integrate with major USB and HDMI camera brands, including AVer, Huddly, Logitech, Jabra, Vaddio, PTZOptics, and Bose. They also boast flawless compatibility with BYOM/BYOD solutions, such as Microsoft Teams Rooms (MTR), Zoom Rooms, Logitech, Crestron, Q-SYS, Poly, MAXHUB, Nureva, Webex by Cisco and Barco ClickShare. Facilitating meeting equity in hybrid environments, INOGENI’s offer an extensive range of pro-AV solutions with switchers, mixers and converters.

Address
1045 Wilfrid-Pelletier Avenue, Suite 101
Québec City, Quebec G1W 0C6
Canada

Website
inogeni.com

Social Networks

Products/Services Offered

• A / V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

Products

• TOGGLE ROOMS - BYOD/BYOM switcher

  INOGENI unveils TOGGLE ROOMS at ISE 2024, redefining BYOM/BYOD meetings through an advanced BYOD/BYOM videoconference host switcher Tailored for Bring Your Own Meeting (BYOM) scenarios with laptops, TOGGLE ROOMS empowers users with just one USB-C cable to enhance their meeting experiences. The 4K BYOD/BYOM switcher effortlessly links a laptop through either USB-C with 100W charging or USB-B + HDMI, connecting to three USB 3.0 devices and an HDMI display across two PC hosts, ensuring a pro-AV, unified communication system with a remarkable 4Kp60 resolution. This cutting-edge solution ensures a seamless transition between a Room PC and laptop host, demonstrating INOGENI's dedication to innovation in collaborative technology for the corporate landscape. Robust, reliable, and compatible by design, the TOGGLE ROOMS is engineered and made in Canada. Its automatic switching, TAA compliance, and variety of control options make it a cost-effective and user-friendly solution for modern meeting spaces. As explained by Gilles Chouinard, President and CTO of INOGENI: "TOGGLE ROOMS transforms collaboration effortlessly, allowing users to switch seamlessly and instantaneously without any disruptions. TOGGLE ROOMS empowers users to easily navigate your virtual space, ensuring a seamless and flexible platform for leading conferencing tools, like Teams, Zoom, and beyond. Elevate your meeting experience with the efficiency and peace of mind that TOGGLE ROOMS brings to every collaborative endeavour." HOW IT WORKS TOGGLE ROOMS seamlessly integrates into a Room PC environment, allowing users to connect peripherals and charge their laptops via versatile options, such as USB-C (100W) or USB-B and HDMI for older laptop models. Switch 4 peripherals between 2 hosts (3 USB + display) Room PC BYOD mode with content sharing: This facilitates content sharing from the laptop (BYOD) to the Room PC via HDMI, displaying it on the shared screen. Laptop BYOM mode: In addition, users can swiftly switch control to the room peripherals, enabling independent meetings with preferred cloud systems, like Teams, Zoom, or Google Meet. Switching control for TOGGLE ROOMS is versatile, featuring RS-232 and IP control options, along with 2x GPI/relay control for efficient PC selection between BYOD and BYOM modes. Additionally, a convenient table surface-mounted button facilitates host switching for BYOM laptops, with accessories available separately for enhanced customization.

• TOGGLE - BYOM: USB 3.0 devices to 2 PCs switcher

  INOGENI’s TOGGLE USB 3.0 pro-AV switcher allows anyone in a conference room to access high-quality USB devices (cameras, microphones,) in mere seconds. The TOGGLE USB 3.0 professional switcher can connect to three USB 3.0 devices and switch them between two hosts. It will automatically switch to a laptop when it is connected and revert back to the conference room’s computer when disconnected. It can also be controlled remotely by RS-232 or GPI. Works perfectly with all cameras like AVer, Huddly, Logitech, Jabra, PTZOptics or Bose. Discover our mixers, switchers and converters—and BYOM/BYOD solution for Cisco, Barco Q-SYS, Poly, Crestron, Logitech.

• CAM230 – Select 1 of 3 USB/HDMI cameras to USB 3.0 or HDM

  Ideal for HyFlex classroom and collaborative meetings This 4 Awards winner of Best of Show at ISE 2023 and InfoComm 2023, the INOGENI CAM230 is a USB and HDMI multi-camera switcher that helps improve meeting equity in virtual meetings. With its easy-to-use camera switching capabilities and support for bidirectional audio with videobars, facilitators can ensure that all participants have equal opportunities to speak and contribute. The CAM230 also supports whiteboard and document cameras for added collaboration and productivity. The INOGENI CAM230 is a multi-camera switcher that allows users to easily switch between up to three video cameras during a virtual meeting or presentation. The CAM230 connects to 2x USB 3.0/2.0 cameras and 1x HDMI camera and outputs a single video stream on USB 2.0 MJPEG and HDMI 2.0. With its easy-to-use push-button or via control pad for seamless camera switching, facilitators can ensure all participants are given equal opportunities to speak and contribute to the conversation while supporting whiteboard and document cameras for added collaboration and productivity. Works perfectly with all cameras like AVer, Huddly, Logitech, Jabra, PTZOptics or Bose. Discover our mixers, switchers and converters—and BYOM/BYOD solution for Cisco, Barco Q-SYS, Poly, Crestron, Logitech.

• SHARE2U - Mix 2 USB or HDMI cameras to USB 3.0

  This easy plug-and-go mixer capturing 2 Picture-in-Picture or side by side video sources in one video flow is equally perfect for enhancing the experience of your HyFlex classes and collaborative meetings. You can use the camera mixer feature of the SHARE2U to embed your two video sources into one single stream. This feature can be an essential asset for you if your application only supports one video interface, like Teams®, Zoom®, Webex®, GoToMeeting® and all video conferencing applications. With the push of a button, you can easily switch up to 14 mixed-setup videos. Works perfectly with all cameras like AVer, Huddly, Logitech, Jabra, PTZOptics or Bose. Discover our mixers, switchers and converters—and BYOM/BYOD solution for Cisco, Barco Q-SYS, Poly, Crestron, Logitech.

• 4KXUSB3 - 4K HDMI to USB 3.0 (+ HDMI loop, analog audio & VISCA)

  INOGENI’s 4KXUSB3 is an affordable and easy-to-use Ultra HD to USB 3.0 camera converter with an HDMI loop and VISCA port. It can even support multiple devices on the same laptop. The 4KXUSB3 Ultra HD to USB 3.0 professional camera converter with an HDMI loop and VISCA port works with any virtual meeting room software that enables USB cameras and microphones, such as Microsoft Teams, Zoom, Google Meet and BlueJeans. The converter resolves all interoperability issues by requiring no drivers and is compatible with Windows, macOS, Android and Linux laptops. Works perfectly with all cameras like AVer, Huddly, Logitech, Jabra, PTZOptics or Bose. Discover our mixers, switchers and converters—and BYOM/BYOD solution for Cisco, Barco Q-SYS, Poly, Crestron, Logitech.

Klaxoon is the world's first all-in-one work collaboration experience platform that turns every interaction into a concrete business win. With 10 powerful visual collaboration tools, Klaxoon is a game-changer that empowers individuals to increase engagement, drive productivity, and shape an innovative workspace. Through its world-class integrations with popular tools like Microsoft, Google, Jira and Zapier, Klaxoon brings teams together, igniting creativity and delivering concrete results. Klaxoon enables thousands of users from over 7,500 corporations, NGOs, universities, and public administrations, as well as 15% of Fortune 500 companies. Klaxoon empowers a diverse range of organizations to enhance collaboration and improve productivity.

Address
3 Avenue Belle Fontaine
35510 CESSON SEVIGNE, 35510
France

Website
klaxoon.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration / Chat Apps
• Unified Communications

Lenovo delivers a full portfolio of PCs and tablets, monitors, accessories, smartphones, smart home and smart collaboration solutions, augmented and virtual reality (AR/VR), commercial Internet of Things (IoT), software, services, and smart infrastructure data center solutions around the world. As organizations explore implementing hybrid work policies, it changes the way teams work, collaborate and make decisions. Understanding the challenges and the employee experience will be crucial in delivering the right tools and systems to continue to deliver the productivity and satisfaction that ensures an organization’s success. Lenovo’s ThinkSmart solutions transform how employees work and engage whether in or out of the office.

Address
8001 Development Dr.
Morrisville, North Carolina 27560
United States of America

Website
techtoday.lenovo.com/us/en/smart-collaboration

Social Networks

Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Room Systems

Lexair Electronics Sales Corporation is a global supplier of voice and video communication and collaboration technology, device endpoints and services. Founded in 1998, Lexair enables Fortune 500 companies and federal, state and local governments to strategically purchase, deploy and manage their voice and video communication infrastructure across their organizations. As a trusted Tier-1 supplier, Lexair partners with our customers to achieve their business goals in a highly customized and cost effective way. We supply and support customers who operate multiple facilities across the United States, or the world, ranging from 4 to more than 2000 site locations, plus WFH and hybrid populations, and employ 10,000 to over 400,000 employees. Lexair is a WBENC and WOSB certified woman-owned and operated business. Lexair has received recognition for "UC Softphone Delivery" and "Supplier Excellence" awards in 2015, 2017 & 2019 from The Boeing Company. Lexair was also recognized as the Poly (HP) "Federal Partner of the Year" in 2020 and has been named as a "Top Woman-Owned Business" in the U.S. and in N.C. by OmniKal.

Address
4807-B Koger Blvd.
Greensboro, North Carolina 27407
United States of America

Website
www.lexair.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Neat brings people together with beautifully simple, versatile video devices and experiences. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom and a range of compelling business apps. Our Neat Pulse service gives you complete control of your device deployment, premium support care and extended warranty coverage. Neat is based in Oslo with a passionate team around the globe. Explore more at neat.no.

Address
110 E 42nd Street, Suite 815
New York, New York 10017
United States of America

Website
neat.no

Social Networks

Products/Services Offered

• A / V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

Products

• Neat Bar

  Neat Bar is a powerful purpose-built device for any Zoom or Microsoft Teams meeting space accommodating up to ten people and pairs with our dedicated Neat Pad touch screen controller. You don't need a PC, so say goodbye to Windows and iOS updates on a Monday morning. Also, by purchasing a second Neat Pad, you can configure it as a scheduler to take your meeting room utilization to a whole new level.

• Neat Bar Pro

  Neat Bar Pro packs a stack of tech into a simple and elegant device. Capable of driving three large screens, it allows you to enjoy an incredibly immersive higher-quality people and content experience throughout any Zoom or Microsoft Teams meeting space. Neat Bar Pro is especially ideal for large meeting spaces. It incorporates two extreme resolution cameras and an advanced image depth sensor that combined deliver 16x zoom, so you're able to see everyone in full close-up, no matter where they are in the room.

• Neat Center

  Neat Center is a companion device that extends the capabilities of Neat devices and Neat Symmetry, enabling remote meeting attendees to enjoy enhanced context and engagement for a more inclusive hybrid meeting experience. It lets them follow the conversation more closely by clearly hearing and seeing their in-office teammates or others, even when those in the room are far away from the main device or facing inward, discussing something among themselves.

• Neat Board

  Neat Board is the complete meeting room package for Zoom or Microsoft Teams in a simple and elegant all-in-one device. With its immersive 65-inch multi-touch screen, powerful audio system and versatile wide-angle camera, Neat Board ensures you see and hear everything so vividly up close it's almost as though those on screen are right there in the room with you. Beyond video meetings and wireless content sharing, Neat Board enables your imagination to roam free thanks to annotations and whiteboarding and comes with Neat Marker, meaning you don't even have to touch the screen with your fingers.

• Neat Board 50

  Designed for the flexible future of work, Neat Board 50 swiftly adapts to you whenever, wherever and in whatever way you need to meet or express your ideas. This simple and elegant all-in-one device has a 50-inch touchscreen that empowers you to move, interact, create and collaborate efficiently, all within easy reach. Everything feels just right, giving you more space to think and be productive. More freedom. More choice. It’s that simple.

NexGen Virtual Office is like no other virtual platform on the market. Our revolutionary technology and innovative intuitive design delivers hybrid workforces what they have been missing. This all-in-one solution builds and manages hybrid communities with accountability. Our comprehensive business management platform encourages engagement through integrated tools and customized productivity features. The dropdown 3-D floor plans encourages spontaneous interactions among remote and in-office employees. Come work smarter with your workforce today with NexGen Virtual Office!

Address
2234 North Federal Highway #1034
Boca Raton, Florida 33431
United States of America

Website
www.nexgenvirtualoffice.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Products

• NexGen Virtual Webex

  NexGen Virtual Webex connects users from around the world in a virtual space that mimics the proximity of your typical brick and mortar office space. You can use the interactive virtual office maps to see who is “in” the office, leverage the easy one-click quick meet functionality to encourage spontaneous collaboration and cut back on schedule consuming meetings or chat box distraction.

• NexGen Virtual Office

  NexGen Virtual Office delivers remote team engagement through its countless digital interaction and productivity features. This all-in-one hybrid office platform encourages spontaneous interactions among remote and in-office team members without any outside platforms or third-party tools.

• NexGen Contact Solutions

  Our NexGen Contact Solutions Team offers cutting-edge Virtual Call Center technology. Our unparalleled expertise allows us to create comprehensive, sophisticated contact management programs for existing and emerging markets. We are committed to providing our client’s the very best contact solutions in the industry.

NUSO delivers SaaS cloud communication services via a proprietary CPaaS enablement platform supported by a fully redundant network in North America and Europe. The Company offers a diversified portfolio of business-focused Cloud Communications solutions. From carrier services to Unified Communications, SIP Trunking, and a host of integrations, including Microsoft Teams enablement, NUSO delivers a full stack of customizable communications services to organizations of all sizes. MSPs, IT managers, carrier customers and telecom resellers choose NUSO due to its White Glove support and the ease of doing business with a single provider. NUSO addresses multiple expanding markets selling enterprise–grade, as–a–service offerings via a robust network of channel partners and direct customers.

Address
6677 Delmar Blvd, Suite 300
University City, Missouri 63130
United States of America

Website
nuso.cloud

Social Networks

Products/Services Offered

• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• Contact Center as a Service – CCaaS

  NUSO’s cloud-based Contact Center as a Service – CCaaS provides the necessary tools for customer service teams without unnecessary complexity or costs. The solution is a solution certified for Microsoft Teams.

• Compliance Recorder

  Compliance recording the way you need it to be: SaaS, Cloud or on-Prem. The product is a solution certified for Microsoft Teams and integrated for Zoom.

• NUSOflex

  - NUSO’s Solution to Local, Inbound Voice Service Impairment

• NUSO Bridge for Microsoft Teams

  Unify all communications into Microsoft TeamsTM and add the reliable, resilient, and cost-effective Voice, Messaging, and Unified Communication features customers are used to into the world’s top business collaboration software.

• NUSO Bridge for Zoom

  Enjoy the high-quality, reliability, and cost-effective benefits of NUSO Cloud Communications in the Zoom Phone client

With a history of audio innovation since 1925, Shure has turned a passion for making great microphones and audio electronics into an obsession. Leveraging unique strengths in acoustics, wireless audio, networking, and signal processing, Shure products provide a seamless, transparent audio experience for AV conferencing applications. With a portfolio that now includes the complete audio signal chain from microphone to DSP to loudspeaker, Shure provides audio solutions for environments of all types, from small meeting rooms to large conference spaces, with unmatched ease of deployment, less complexity, and remote management. Complete the audio chain from one brand you can trust.

Address
5800 West Touhy Avenue
Niles, Illinois 60714
United States of America

Website
www.shure.com/conferencing

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies

Products

• MXA902 Integrated Conferencing Ceiling Array

  The first combination ceiling array microphone and loudspeaker for AV conferencing in small & medium spaces. With only one device to mount and one cable to connect, you’ll have cleaner, clearer sound faster than ever. Single Zone Automatic Coverage™ technology covers a 20 by 20 foot (6 by 6 meter) area while onboard IntelliMix® DSP delivers echo- and noise-free audio.

• MXW neXt 2 Wireless Microphone System

  The Microflex® Wireless neXt system is more than a wireless microphone. It’s an all-in-one audio solution for hybrid classrooms, training rooms, and lecture halls that provides superior audio for conferencing and presentations at the same time. Despite its comprehensive feature set, the MXW neXt system is easy to set up in minutes.

• MXA901 Conferencing Ceiling Array Microphone

  Our sleekest ceiling array microphone yet, the MXA901 provides superb AV conferencing audio in a discreet and stylish 13.5-inch round form factor that complements any interior design. Single Zone Automatic Coverage™ technology captures talkers clearly with no setup. Use one MXA901 in smaller rooms or multiple units in larger spaces. Onboard IntelliMix® DSP delivers echo- and noise-free audio, while next-generation array architecture ensures natural speech and enhanced directional pickup.

Founded in California, ViewSonic is a leading global provider of visual solutions and conducts business in over 100 countries worldwide. As an innovator and visionary, ViewSonic is committed to providing comprehensive hardware and software solutions that include monitors, projectors, digital signage, ViewBoard® interactive displays, and the myViewBoard® software ecosystem. With over 35 years of expertise in visual displays, ViewSonic has established a strong position for delivering innovative and reliable solutions for education, enterprise, consumer, and professional markets and helping customers “See the Difference®.”

Address
10 Pointe Drive, Ste 200
Brea, California 92821-7620
United States of America

Website
www.viewsonic.com/us

Social Networks

Products/Services Offered

• A / V Meeting Room Technologies
• Unified Communications
• Video: Desktop
• Video: Room Systems

Yealink (Stock Code: 300628) is a global-leading provider of Unified Communication & Collaboration Solutions specialized in video conferencing, voice communications, and collaboration, dedicated to helping every person and organization embrace the power of "Easy Collaboration, High Productivity". With best-in-class quality, innovative technology, and user-friendly experiences, Yealink is one of the best providers in more than 140 countries and regions, ranks No.1 in the global market share of IP Phone, and is the Top 5 leader in the video conferencing market (Frost & Sullivan, 2021).

Address
NO.666 Hu’an Road Xiamen, Huli District 361009 China
Xiamen, Fujian 361009
China

Website
www.yealink.com

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Yealink MeetingBoard

• BH70 Bluetooth Wireless Headset

• MVC S90

• MVC S60

• MeetingBar A20

The 46 Labs Orchestration platform provides IT leaders the only unified solution to manage & monitor their global connectivity. Carrier and vendor neutral, 46 Labs allows enterprises unmatched control over all their voice and data connectivity through a single dashboard.

Address
1701 N. Market Street
Dallas, Texas 75207
United States of America

Website
www.46Labs.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications

Amazon Web Services is the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management. Millions of customers worldwide—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Address
410 Terry Ave North
Seattle, Washington 98109
United States of America

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Video: Cloud-based Services

Products

• TBD

Amelia is one of the world’s largest privately held AI software companies and a global leader in Enterprise Conversational AI. The company’s technology is purpose-built to drive business-relevant results, which is why organizations across an array of industries trust Amelia to elevate customer engagement, empower employees and automate operations. Consistently recognized by third-party analyst firms as an AI market leader, Amelia has powered the voice- and chat-based operations of global Fortune 500 leaders including Telefónica, BBVA and BNP Paribas. With Amelia, go beyond chatting and beyond the competition. Amelia. Conversational AI That’s More Than Just Talk.

Address
17 State Street, 15th Floor
New York, New York 10004
United States of America

Website
amelia.ai

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Text-based Messaging (email, IM)

Products

• Amelia

  Amelia revolutionizes business process automation by enabling the creation of advanced virtual agents through Generative AI or analysis of real-world call or chat transcripts. Whether by defining required skills for a virtual agent, allowing Amelia to craft agents adept at human interaction, information gathering, and task completion, or by utilizing existing call or chat transcripts to generate self-service solutions, Amelia creates automation seamlessly.

• Amelia - Self-Service Automation

  By automating both simple and complex tasks, Amelia's virtual agents enable customers to resolve issues independently, reducing the volume of routine inquiries that reach live agents. This shift towards self-service not only streamlines customer interactions but also allows agents to focus on more complex, value-added conversations, significantly improving efficiency.

• Amelia - AI-Powered Routing

  Amelia employs advanced AI algorithms to analyze incoming inquiries in real time, ensuring that customers are directed to the most appropriate virtual or human agent based on the complexity of the query and the agent's expertise. This intelligent routing reduces wait times, optimizes agent workload, and enhances the customer experience by connecting them with the best available resource for their specific needs.

• Amelia - AI Agent Assistance

  Amelia assists live agents by providing them with real-time access to relevant information, knowledge articles, and suggested next best actions. This on-the-fly support empowers agents to offer more accurate, informed, and efficient service. Furthermore, by automating repetitive tasks on behalf of the agent, Amelia allows them to concentrate on delivering superior customer support, thus elevating the overall service level.

Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.

Address
2525 16th Street
San Francisco, California 94110
United States of America

Website
www.assembled.com

Social Networks

Products/Services Offered

• AI / Analytics

Products

• Assembled workforce management

  The operating system for support teams to get staffing right.

• Assembled vendor management

  A single source of truth to plan and optimize outsourced support.

• Assembled Assist

  AI-powered agent assist to deliver quality responses faster.

AVOXI delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with their customers. With unmatched depth and breadth of global coverage and virtual number types, and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI’s 5000+ clients are able to more effectively use voice to serve customers across geographic markets as part of a modern contact center approach. AVOXI’s global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible – anywhere and anytime.

Address
300 Galleria Parkway, Suite 1040
Atlanta, Georgia 30339
United States of America

Website
www.avoxi.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications

CallCabinet’s revolutionary compliance call recording solutions enable unrestricted business intelligence within any communications environment. CallCabinet’s cloud-native solutions are powered by next-gen AI and utilize specialized machine learning to deliver unparalleled business intelligence in real-time. We help advance business success with future-proof regulatory compliance, next-gen conversation analytics with custom business intelligence reporting, and quality assurance automation tools. Headquartered in Boca Raton, Florida, CallCabinet has regional offices in Australia, Germany, South Africa, and the United Kingdom.

Address
1900 Glades Rd, Suite 401
Boca Raton, Florida 33431
United States of America

Website
www.callcabinet.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Unified Communications

Products

• CallCabinet Core Recording

  Compliance for the customer that needs to record, store and playback calls. Includes advanced playback and tagging, unlimited Admin licenses, unlimited audio recording retention and compliance sharing. (Priced per user, per month)

• CallCabinet Advanced Recording

  Compliant contact center and CX features. Includes Core Recording features, plus screen capture or recording, manual PCI DSS redaction, QA and agent evaluation tools and unlimited Quality Assurance Licenses. (Priced per user, per month)

• CallCabinet Standard Analytics

  Includes Core and Advanced Recording features, plus detailed voice analysis, automated PCI redaction, transcription, sentiment and emotion analysis, and comprehensive, out-of-the-box dashboard reports. (Priced per user, per month) Requires Standard Analytics Installation and Configuration (cco-aai-201).

• CallCabinet Advanced Analytics

  Includes Standard Analytics features, plus AI data analysis of multiple data sources (eMail, Chat, and Social Media), expanded out-of-the-box business intelligence dashboard reporting, multi-language transcription, automated email summary reports and notifications, and a monthly consultation with dedicated CallCabinet data scientist. (Priced per user, per month). Requires Advanced Analytics Installation and Configuration (cco-bir-201).

Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. CallMiner is the global leader in conversation analytics to drive business performance improvement.

Address
200 West Street
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• RealTime

  CallMiner RealTime automatically notifies agents or supervisors based on customer interaction indicators. Customer behaviors are uncovered and used to drive action while a call is in progress to alter the course of an interaction and improve outcomes.

• Analyze

  Harness AI and ML to automatically uncover insights from 100% of your interactions in the contact center and beyond to deliver new understanding of your customers. Improve your business and turn customers into advocates with CallMiner Analyze.

• Coach

  CallMiner Coach aggregates insights from conversations, identifying which individuals are effective based on customized manual or automated scoring criteria. By deeply understanding agent and customer interactions, supervisors can identify performance trends, target behavior for guidance or reinforcement, and create a persistent culture of improvement.

• Record

  The recorder is the foundation of any quality management or compliance-driven program. CallMiner Record is a full-featured recorder delivering live monitoring and instantaneous playback using features like high-quality stereo to drive improved transcription and analytics.

• Redact

  Many contact centers are required to keep audio and text-based communication data, but personal information is at risk due to lack of redaction or manual pause-and-resume recording failures. CallMiner Redact ensures you can meet security and compliance standards by automatically removing sensitive customer data.

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.

Address
535 Mission St 14th Floor
San Francisco, California 94105
United States of America

Website
www.cognigy.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

The CPaaS Acceleration Alliance (CPaaSAA) is accelerating growth and adoption of communications platforms. We bring together CPaaS platform and service providers, enablers, technology vendors, sales partners, advisory partners, industry experts and media to collaborate for mutual success and growth. We help build the strategies, partnerships and best practices that will power the CPaaS industry from $16B in 2022 to $100B+ by 2030. We are the global Alliance for the CPaaS industry.

Address
Bronckhorststraat 5 H
Amsterdam, 1071 WL
Netherlands

Website
www.cpaasaa.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Internet of Things (IoT)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara's AI-based CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and a world-class Net Promoter Score (NPS), today's leading global brands trust Cyara every day to deliver customer smiles at scale.

Address
805 Veterans Blvd, Suite 105
Redwood City, California 94063
United States of America

Website
www.cyara.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• WebRTC

Products

• Cyara Pulse

  Your partner in monitoring live CX to ensure performance continuously meets customer expectations. Pulse monitors more than just technology, exploring deep into every layer of CX, assessing things like voice and audio quality, integrations, applications, and system handoffs. Pulse automatically delivers alerts, organized analytics, customizable dashboards and drill-down data generated from always-on, active monitoring.

• Cyara Voice Assure

  Voice Assure ensures your global contact numbers are operational with proactive and automated testing. It provides global phone number testing that enables you to understand and replicate your customers' calling experiences from across the globe. This visibility allows you to proactively, and accurately stay ahead of any issues that may arise before they negatively impact your customers.

• Cyara testRTC

  Your solution for WebRTC testing, monitoring and support capabilities built for the new generation of WebRTC-based communications applications. testRTC provides infrastructure monitoring, testing, support, troubleshooting and user monitoring to ensure your WebRTC applications are performing as you expect at all times.

• Cyara Botium

  Botium is the world's #1 conversational AI testing and training platform. Botium is an all-in-one automated quality assurance platform equipped with every functionality and test type required to optimize, maintain and monitor your voicebots and conversational AI.

• Cyara ResolveAX

  ResolveAX empowers cloud contact centers to see, track, manage and resolve issues that negatively impact live calls with customers through real-time agent environment monitoring. It runs in the background of agents workstations, passively monitoring live calls and the agents' environments. It collects real-time system performance data and shares this with your team, so that issues can be resolved before they impact your customers.

eGain Knowledge Hub automates and orchestrates customer engagement across touch points. Powered by AI and analytics, our secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation. Visit www.egain.com for more info.

Address
1252 Borregas Avenue
Sunnyvale, California 94089
United States of America

Website
www.egain.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Unified Communications

Products

• eGain Knowledge Hub

  Rated #1 by analysts, the eGain Knowledge Hub is a comprehensive knowledge management solution that improves customer service and empowers employees–agents, knowledge authors, and operations managers.

• eGain Conversation Hub

  Rated #1 by Gartner and Forrester for digital customer engagement, the eGain Conversation Hub enables businesses to engage customers in a personalized, proactive, and intelligent manner across digital touchpoints, while integrating out of the box with telephony. Infused with contextual knowledge and AI-powered guidance from the eGain Knowledge Hub and informed by insights from the eGain Analytics Hub, the Conversation Hub includes virtual assistance, self-service, and a digital-first omnichannel advisor desktop that supports the broadest array of interaction channels, while providing a 360-degree view of customer interactions and transactions to the agent.

• eGain Analytics Hub

  eGain Analytics Hub makes it easy to measure and manage omnichannel contact center operations. Create informative reports, data visualizations, and dashboards effortlessly. Take optimization to the next level by slicing and dicing data any which way you want.

• eGain AssistGPT

  An integral part of the eGain Knowledge Hub™ and powered by Generative AI out of the box, eGain AssistGPT™ is a comprehensive no-code solution that helps automate knowledge creation, omnichannel delivery, and optimization. It helps customers find answers in their journeys and contact center agents, knowledge authors, and business analysts in the flow of their work.

Endava supports partners in solving the complex issues facing them and their industries. While delivering global transformation, our technology team leverages agile, multidisciplinary teams, next-generation solutions and world-class engineering to create high-quality product and technology strategies and intelligent experiences for clients. Our end-to-end approach, experience building great software, and drive to innovate allow us to become true business partners and help realize the value that technology businesses must deliver to their customers in this changing world.

Address
757 Third Avenue, 19th Floor, Suite 1901
New York, New York 10017
United States of America

Website
www.endava.com

Social Networks

Products/Services Offered

• AI / Analytics
• Internet of Things (IoT)
• Unified Communications
• Video: Cloud-based Services

Since 2008, First Orion has transformed the phone call experience for businesses, carriers and consumers through its industry-leading communication branding and protection solutions. The global telecommunications solutions provider helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. First Orion also provides the industry’s most secure calling experience and best-in-class analytics for call program optimization. As the market leader in branded calling, First Orion is a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers. For more information, visit firstorion.com.

Address
520 N Main Street
North Little Rock, Arkansas 72114
United States of America

Website
firstorion.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security

Products

• Inform Branded Text Display

  People don’t trust unknown numbers. So when you don’t tell customers who’s calling, you struggle to connect, leaving customers frustrated and your business with added costs or even lost revenue. Build Customer Trust & Loyalty Protect Brand Reputation Increase Your ROI For companies serious about their bottom line and their brand reputation, INFORM branded calling makes a lasting impression that delivers results.

• Engage Branded Call Display

  Companies are solving the problem of unwanted calls with ENGAGE® Branded Graphic Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer satisfaction.

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Address
1302 El Camino Real
Menlo Park, California 94025
United States of America

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Services
• Unified Communications
• Voicemail / Unified Messaging
• WebRTC

Products

• Genesys Cloud™

  Genesys Cloud™ unifies customer and agent experiences across phone, email, chat, text and social channels through AI-Powered Experience Orchestration. Agents can oversee customer experiences and workforce engagement management (WEM) with ease. Let artificial intelligence (AI) liberate agents from routine tasks and leverage your data to provide essential insights with a composable and future-proof platform

• Pointillist®

  Global organizations depend on the Pointillist® Customer Journey Management Platform to transform data from billions of customer interactions per day into journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub allows you to create a single customer view across data from various sources, including CRM solutions, web clickstream, email, contact center, IVR, Voice of the Customer and customer feedback management. Streamline customer data integration using the Pointillist Agile Data Fusion methodology. Start with your most vital data sources and then incrementally expand your scope. As data flows into the platform, it resolves customer identities across sources in real time, minimizing data preparation.

• Exceed.ai by Genesys

  When it comes to AI-driven interactions, customers expect a human-like experience. Exceed.ai by Genesys creates seamless, two-way customer interactions. Using natural language processing, you can automate time-consuming tasks, such as lead engagement, qualification and more. This helps you scale the customer support you can provide — and the pipeline you can create — without overloading your existing workforce.

Part of HP's portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting; anywhere, anytime, every time. With Poly, you do more than just show up, you'll stand out. For more information visit www.Poly.com.

Address
1501 Page Mill Road
Palo Alto, California 94304
United States of America

Website
www.poly.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Mobile / Wireless Platform / Devices
• Security
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

IR is the leading global provider of observability solutions tailored for large enterprises within the unified communications and collaboration industries. IR's cutting-edge IR Collaborate software, powered by the Prognosis Platform, excels in monitoring, troubleshooting, and optimizing multi-vendor unified communication and collaboration environments. IR Collaborate simplifies intricate data streams, unveils actionable insights, and safeguards critical systems, ensuring seamless business continuity. Empowering more than 600 enterprises worldwide, IR Collaborate delivers end-to-end visibility, streamlines operations, minimizes downtime, and achieves cost savings. For more information, visit IR.com.

Address
4700 S. Syracuse Street, Suite 1000
Denver, Colorado 80237
United States of America

Website
www.ir.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Unified Communications

LeapXpert, the responsible business communication pioneer, provides enterprises peace of mind through compliant and secure communication solutions. Founded in 2017, the company is headquartered in New York, with offices in the UK, Israel, and Asia. The LeapXpert Communications Platform enables, captures, and manages business conversations conducted over consumer messaging applications and voice channels. It enables enterprises to achieve regulatory compliance and meet strict governance policies through its comprehensive data recordkeeping and unrivaled data security and control capabilities. Users benefit from choosing the right communication channel for best efficiency and client satisfaction while meeting their enterprise compliance, governance and security needs. Our customers include tier 1 and 2 financial institutions in the US, EMEA and APAC. LeapXpert has been recognized by many industry awards including Microsoft ISV Partner of the Year, Gartner Cool Vendor, UC Awards, Banking Tech Awards, RegTech Insight Award USA, and Regtech100. For more information on LeapXpert, visit https://www.leapxpert.com or follow us on LinkedIn.

Address
230 Park Avenue
New York, New York 10169
United States of America

Website
www.leapxpert.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Mobile / Wireless Services
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Voicemail / Unified Messaging

Lenovo delivers a full portfolio of PCs and tablets, monitors, accessories, smartphones, smart home and smart collaboration solutions, augmented and virtual reality (AR/VR), commercial Internet of Things (IoT), software, services, and smart infrastructure data center solutions around the world. As organizations explore implementing hybrid work policies, it changes the way teams work, collaborate and make decisions. Understanding the challenges and the employee experience will be crucial in delivering the right tools and systems to continue to deliver the productivity and satisfaction that ensures an organization’s success. Lenovo’s ThinkSmart solutions transform how employees work and engage whether in or out of the office.

Address
8001 Development Dr.
Morrisville, North Carolina 27560
United States of America

Website
techtoday.lenovo.com/us/en/smart-collaboration

Social Networks

Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Room Systems

livepro is the premium knowledge management solution trusted globally by contact centers. Designed with agents and customers in mind to deliver quick and easy answers, avoiding lengthy and confusing documents. With a feature-rich yet easy-to-use interface, livepro acts as a single source of truth that seamlessly integrates into your existing contact center toolkit. It delivers answers to the customer through any preferred communication channel. Reduce onboarding time, AHT (Average Handling Time), and improve compliance and customer satisfaction with the only knowledge management system with COPC Inc. approved technology provider status.

Address
1460 Broadway
New York, New York 10036
United States of America

Website
www.livepro.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• livepro

  livepro Knowledge Management System

LogicVein specializes in advanced network management and configuration software, offering solutions like Net LineDancer and ThirdEye. These tools simplify network device management, configuration monitoring, and automation, reducing manual errors and enhancing efficiency. Net LineDancer, known for its ease of use and comprehensive NCCM capabilities, supports a wide range of devices and integrates seamlessly with existing systems. ThirdEye extends these capabilities with cloud readiness, performance monitoring, and a user-friendly dashboard for real-time insights. Together, they empower network engineers with smart automation and robust management features for any scale of network environments.

Address
Saginuma
Kawasaki Miyamae Ward, 216-0004
Japan

Website
www.logicvein.com

Social Networks

Products/Services Offered

• AI / Analytics
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Security

Products

• Netline Dancer

  Network Automation, Configuration Backup, Compliance, Auditing tool

• ThirdEye

  Monitoring, Alerting, Reporting, SNMP, Topology, Automation

MiaRec is a leading provider of Generative AI-powered Auto QA and Conversation Intelligence solutions helping contact centers save time and cost through AI-based automation and customer-driven business intelligence. MiaRec's AI-powered solutions portfolio includes Generative AI-powered Automated Quality Management (Auto QA), Voice Analytics (Transcription, Sentiment and Topic Analysis), ML-based Data Redaction, and AI Assist (Call Summary, AI Coaching). Empowered by cutting-edge AI and Machine Learning technologies, MiaRec solutions offer unmatched accuracy while demanding minimal configuration, ultimately driving superior business outcomes. Contact centers improve agent performance, boost efficiency, and better understand their customers improving experiences for both agents and customers with MiaRec.

Address
1999 South Bascom Avenue
Campbell, California 95008
United States of America

Website
www.miarec.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• MiaRec AI-Powered Automated Quality Management

  Automatically score 100% of calls using Generative AI for full visibility into agent performance. Automate quality and compliance processes to improve customer service.

• MiaRec AI Call Summary

  Eliminate manual post-call work and enable agents to focus completely on the customer experience. AI Auto Call Summary automatically generates call notes in your preferred format, extracts key details, and categorizes calls according to your specifications.

• Conversation Intelligence

  Analyze all customer-agent conversations to enhance CX, drive revenue growth, optimize operations, and ensure compliance. Categorize calls by topic, type, and measure customer sentiment for company-wide improvement.

• ML-Based Data Redaction

  Automatically remove sensitive data such as Personal Identifiable Information (PII) and payment card numbers from your transcripts and audio recordings.

• AI-based Agent Feedback and Coaching

  Automatically generate feedback for your agents with the help of generative AI technology. MiaRec AI-powered Feedback and Coching Solution can analyze call data and provide comprehensive feedback on agent performance, highlighting their strengths and areas for improvement. This not only saves managers a lot of time and reduces their workload but also provides agents with timely and constructive feedback that can help them enhance their customer interactions.

We are industry experts! We started out in 1979 to create easy-to-use call reporting solutions that help companies solve their most complicated business challenges and we haven’t stopped since! Microcall is known as an innovator in Unified Call Analytics, and has provided the best product and the best support for the last 44 years.

Address
3700 Holcomb Bridge Rd
Peachtree Corners, Georgia 30092
United States of America

Website
www.microcall.com

Social Networks

Products/Services Offered

• AI / Analytics
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems

Products

• Microcall

  Microcall is one of the most widely used and recognized solutions on the market. Microcall captures data from any Voice Platform / Hosted Environment / Session Border Controllers / CUBE / Legacy Phone systems and provides active dashboards and meaningful reports that help businesses effectively manage voice operations, provide allocation of costs, detect potential toll fraud / emergency 911 alerts, increase employee productivity and ultimately reduce expenses. Microcall's real-time and historical reporting helps managers to make fast and informed business decision and includes advanced features, such as: Voice Traffic Analytics, Active Directory Integration, SIP Trunk Reporting, SBC/CUBE back-end traffic, Call Accounting, Emergency 911 Notification with Caller Identification, Unlimited Toll Fraud Instant Alerts, Gateway / Traffic Utilization, Equipment Inventory, Employee Productivity, Real-time Dashboards, Call Center/Agent Activity and much more. As an industry pioneer and leader for decades, we continue to develop and enhance the award-winning Microcall solution and every Microcall customer benefits from our strong industry knowledge and deep expertise gained from working with thousands of customers in every industry, across the globe.

Moveworks is an American artificial intelligence (AI) company headquartered in Mountain View, California. It develops cloud-based enterprise software, the Moveworks Employee Service Platform™, that uses conversational AI to understand and resolve employees’ support issues. Founded in 2016, Moveworks now serves more than 100 large enterprise customers, including DocuSign, Hearst, Broadcom, Autodesk, Equinix, Robert Half, and LinkedIn. The company is valued at $2.1 billion and has raised $315 million in funding, with investments from Tiger Global, Alkeon Capital, Bain Capital, Sapphire Ventures, Lightspeed Venture Partners, ICONIQ Growth, and Kleiner Perkins.

Address
211 Hope Street, #309
Mountain View, California 94041
United States of America

Website
www.moveworks.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Team Collaboration / Chat Apps

Nectar provides testing, monitoring and management of your digital communications, We gather real-time call data starting from your PSTN or SIP environment, through platforms such as Avaya, Cisco, Genesys and Microsoft, all the way to your remote employee’s network and endpoints (including headsets). This year we're excited to include Swampfox Technologies in our booth! Our partnership is expanding as they are now including the rest of Nectar's Digital Experience Platform (DXP) as part of their managed services offering along with the ongoing use of Nectar’s CX Assurance that they use daily to monitor their customer’s IVR and Callback systems.

Address
366 N Broadway, Suite 201
Jericho, New York 11735
United States of America

Website
nectarcorp.com

Social Networks

Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• SIP-based Products / Session Border Controllers (SBCs)
• Team Collaboration / Chat Apps
• Unified Communications
• WebRTC

At NICE we are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds. We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform. We are known for our innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with our purpose-built CX Analytics, AI, and domain expertise.

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.nice.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Unified Communications

NobelBiz offers complete contact center solutions (telecom and software) designed to accommodate all the needs of a modern contact center by deploying a comprehensive set of tools and services to increase productivity, reduce call labeling and blocking, offer outstanding CX, and remain compliant, among other things.

Address
1507 Carey Avenue, Suite 4
Cheyenne, Wyoming 82001
United States of America

Website
nobelbiz.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Text-based Messaging (email, IM)
• WebRTC

Products

• Dragon Call Initiator

  TCPA Compliant Call Center Dialer Solution

• SMS & Email

  Through OMNI + SMS and Email blasting capabilities

• Local Touch

  Call labeling and blocking

• OMNI +

  Hosted cloud contact center software with OMNI channel capabilities

Focused solely on Contact Centers, Number Sentry is the Leading, Full-Service Telecom Carrier with Technology-Enabled Solutions that Give You�the Insight and Tailored Services needed to Immediately Increase your Customer Contact Rates. All of our solutions are designed to Increase Your Connect Rates by Eliminating Call Blocking and Spam Tagging and Optimizing Your Outbound Voice Call Delivery.

Address
3470 McClure Bridge Rd, Suite 2231
Duluth, Georgia 30096
United States of America

Website
numbersentry.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• Number Guard

  Call Labeling & Blocking Detection, Number Registration and Spam Tag Removal from your Outbound Calls! See Immediate carrier-by-carrier Labeling & Blocking results as you watch your Contact Rates improve. Then, our “Brand Scan” shows you how your calls are presented on a typical Consumers’ mobile phone… carrier-by-carrier Number Guard puts you on your way to Better Answers.

• Number Mapper

  Number Mapper further Improves Your Connect Rate by telling your Dialer to avoid Spam Tagged DIDs when calling specific Carriers. While your Spam Tags are being Remediated, you can still use that number when calling consumers who use other carriers where the number is still 'Clean'. With added features like LocalPOP™ Call Routing, Toll-Free Banding & DID Load Balancing, Number Mapper gets Better Connects on your Dialer Originated outbound calls.

• Number Shield

  Number Shield leverages our exclusive LocalPOP™ Analytics to drive your DID strategy to a deeper level by identifying exactly which Area Codes have the highest consumer POPulations in the places that you are calling …and precisely how many DIDs you need in each of your high impact calling destinations We Provide FREE DIDs in your High Volume Calling Destinations. You pay only for options like Basic Call Branding & Inbound Call Routing on your LocalPOP™ DIDs.

• Number Defender

  Number Defender delivers your calls over our one-of-a-kind advanced telecom network designed and built for the unique requirements of delivering calls for Contact Centers. Plus, our PureSIP™ Call Delivery Technology provides the highest level of End-to-End SIP Routes to ensure Stir/Shaken Delivery and Eliminates Intermediate Carriers Who May Block Your Calls And all this with Flat-rate, per call pricing for your outbound calls and No minimum monthly spend requirements, or early termination fees.

• Number Recon

  Number Recon lets you Know More About the Number your are about to call. Upload a list of consumer numbers to identify: - Mobile versus Landline numbers - Their Mobile Carrier - The Home City & State for that Number Number Recon let's you Know Telephone Number Information Before you Dial.

Omilia is a Conversational AI pioneer, delivering the highest quality, automated voice and chat solutions for Customer Service. Omilia owns and provides state-of-the-art technology in Conversational AI, enabling clients to improve their customer experience, shorten response times, and reduce costs. The Omilia Cloud offering allows businesses to effortlessly identify, authenticate, and serve customers across any channel, with ready-to-go integrations, and pre-built solutions trained for specific use cases.

Address
Inomenon Ethnon 50, Thekla Konteatis Court, Off. 41
Larnaca, 6042
Cyprus

Website
omilia.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• Conversational Voice

  Conversational Voice is a revolutionary method for delivering AI experiences in the voice channel. Rather than focusing on the technology behind AI, Conversational Voice applications are built around the customer experience. Standard tools like Virtual Agent Skills and miniApps configure the AI to achieve peak accuracy (Concept Identification Success Rate: CISR) and customer engagement (Task Completion Rate: TCR) without any difficult technical tasks (training an AI model, building an ontology, optimizing speech etc...). Omilia's powerful Conversational Insights experience points out opportunities to improve the customer journey. Technologies like Generative AI and Large Language Models (LLMs) enable Omilia to generate the ideal user experience automatically by analyzing existing customer interactions.

• Authentication & Anti-Fraud

  Add full Voice Biometrics to any Conversational Voice application. With Omilia’s Authentication and Anti-Fraud solution businesses can authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent. Businesses can reduce AHT and improve authentication leading to increased customer & agent experience. Uniquely, Omilia permits customers to start their AI journey by deploying Anti-Fraud in their existing contact center through packaged integrations (NICE CXone, Genesys Cloud, TalkDesk, and more). This makes it easy to deploy a Conversational Voice application later--because we already have a full authentication strategy determined, and know the identities of all callers. It's also unique that Agent Assist can be added to any agent-side Voice Biometric solution in the future.

• Conversational Chat

  Any Conversational Voice application can be deployed as a Conversational Chat application with very little modification to the underlying application behavior. This includes full support for the website initiating the chat: passing key data into the application, redirecting the calling website to new/additional content, gathering, and feeding web analytics (Google Analytics), providing a standard chat widget that can refactor to any application, and being pre-integrated to existing Contact Center providers (NICE CXone, TalkDesk, Salesforce, and more).

• Agent Assist

  Omilia’s Agent Assist provides agents with personalized coaching and contextually relevant real-time assistance whilst they’re serving customers to ensure they can fulfill their requests quickly and seamlessly, helping boost customer satisfaction. It is also your agent’s personal intelligent virtual assistant. It advises your agents based on the caller’s interest or specific problem so they can provide targeted guidance and complete tasks to improve customer engagement. Agents can ask Agent Assist questions or initiate tasks for it to perform during live calls with customers, freeing them to focus on delivering timely, personalized service and leaving transaction execution, information retrieval and other repetitive or time-consuming tasks to AI. Omilia’s Agent Assist moves you closer to a fully enabled AI-powered call center. Together with powerful virtual assistants, call center agents are now empowered to drive better outcomes faster, so you can extract the highest value from every inch of the agent’s desktop.

• Conversational Insights

  Omilia Conversational Insights offers comprehensive call center analytics through its Dashboards and Monitoring Tools, enabling fine-tuning of your applications. These tools provide advanced conversational analytics, delivering deep insights into customer interactions and pinpointing areas for Bot enhancement.

OP.ai's TRAINED, SMART, AUTONOMOUS workers: Revolutionizing enterprise operations. OP.ai provides SMART NextGen workers, enabling scalable operations that ensure efficiency and consistent profitability. Leveraging advancements in Large Language Models (LLM), Large Action Models (LAM), Large Operational Models (LOM), and Large Security Models (LSM), OP.ai automates routine tasks with unparalleled precision eliminating IT and other operational bottlenecks making customer service a prime example of its application. OP.ai's products like SMARTY, AutoTone, and Coach exemplify this by enhancing communication, support, and decision-making in call centers, showcasing OP.ai's commitment to revolutionizing enterprise operations with AI. For more info, go to : https://OP.ai.

Address
44 Montgomery St, 7th Floor
San Francisco, California 94104
United States of America

Website
OP.AI

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Voicemail / Unified Messaging

Products

• SMARTY

  A real-time virtual assistant that revolutionizes customer interactions by providing instant support and resolving issues, ensuring efficiency and satisfaction.

• AutoTone

  This tool enhances communication by adjusting accents and tones in real-time, ensuring clear interactions with global customers, thus bridging linguistic gaps.

• Coach

  Empowers customer service agents with a live coach offering actionable insights for each interaction, improving decision-making and revolutionizing service experiences.

Transform your workspace with seamless app distribution, smart workspace management, and automated workflows. OpenFin is a unified workspace for enterprise productivity, optimizing your contact center workflows and unifying the application experience on your desktop. Empower agents and delight customers with a new era of streamlined, productive experiences.

Address
80 Broad St
New York, New York 10004
United States of America

Website
www.openfin.co

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Security

Products

• A Truly Unified Agent Desktop

  Contact Center Software That Makes Customer Support Easy OpenFin unifies your existing contact center applications and empowers your agents to provide better customer experiences by spending less time finding information across different apps and more on delivering service. Visit https://www.openfin.co/solutions/contact-centers/ for more info!

• OpenFin Workspace

  OpenFin Workspace is an open and flexible productivity platform. Use it in a broad spectrum of ways based on the needs of your business—from optimizing your contact center workflows to unifying the application experience on your desktop. With OpenFin, you can deliver more efficient and productive experiences for your agents and customers while making the most of your existing app investments. Increased agent productivity, happier clients and lower operating costs are truly a reality with OpenFin Workspace.

Oracle offers the vertical experience, application breadth, and high-performance cloud technologies portfolio Service Providers and Enterprises require to meet the evolving demands of the communications industry. With a comprehensive portfolio of cloud-based, integrated communications infrastructure and applications, Oracle helps to ensure security across the network and enterprise, accelerate the digital transformation journey, monetize new services at scale, support network generation evolution, and ensure optimal customer care and experiences.

Address
2300 Oracle Way
Austin, Texas 78741
United States of America

Website
www.oracle.com/communications

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Security
• SIP-based Products / Session Border Controllers (SBCs)

Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that proactively manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. RSI offers a broad spectrum of communication analytics, for cloud communication providers and traditional PBXs, that scalable across all configurations including single and multi-site enterprises. Organizations can now have complete visibility across the entire spectrum of a corporate communication ecosystem. Modules include AI transcriptions, call handling, call center reporting, call recording playback, real-time agent/queue dashboards, team collaboration adoption metrics, and emergency notification.

Address
40 King St. W., Suite 300
Oshawa, Ontario L1H 1A4
Canada

Website
www.telecost.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Team Collaboration / Chat Apps

Products

• Shadow Agent for RingCentral MVP

  Shadow Agent for RingCentral adds enhanced functionality at a fraction of the cost of call center seat licenses. The client adds many of the features that customers demand including disposition codes, break codes, account codes, presence override, leader boards, auto logout, queue callback, remote agent management, embedded RingCentral Phone and powerful local Heads-Up Display (HUD).

• Shadow Agent for Zoom

  Shadow Agent adds enhanced functionality to Zoom Phone including disposition codes, account codes, custom auxiliary codes, agent or extension presence, queue status and real time daily leaderboards.

• Shadow Agent for Webex Calling

  Shadow Agent adds enhanced functionality to Webex Calling including disposition codes, account codes, custom auxiliary codes, agent or extension presence, queue status and real time daily leaderboards.

• Shadow All In One Analytics

  Shadow All In One Analytics is a scalable historical and real time analytics solution that offers enterprise level metrics and unparalleled granularity for your cloud collaboration or premise PBX activity. Organizations now have complete visibility across the entire spectrum of their corporate telephony ecosystem for any length of time. The product offers historical call accounting, call queues/agents reporting, real-time user dashboards and wallboards, remote agent dashboards, call recording playback, and emergency notification.

Rocware specializes in creating intelligent unified communication hardware and solutions that cater to various meeting spaces - from personal offices to corporate auditoriums. Our commitment to innovation is reflected in our AI-enabled devices that offer features like speaker body-tracking and auto-framing, ensuring that every interaction is as close to an in-person experience as possible. With a strong R&D foundation and a global presence, Rocware is dedicated to enhancing productivity and efficiency in today's hybrid work environments. Connect with us to learn how we can elevate your communication and collaboration.

Address
3/F,No.2,Honghui Industrial Park,Xin'an Street
Bao'an District, Guangdong 518000
China

Website
www.rocware.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Unified Communications
• Video: Cloud-based Services

Products

• RC841U 4K PTZ Camera

  Rocware RC841U 4K UHD Video PTZ Camera has Sony's 1/2.5 inch CMOS sensor with 4K quality at an impressive 30 fps. The horizontal angle is comfortable at 80.8° and has a 12X lossless optical zoom. Supports AI humanoid tracking and auto-framing so that you can choose to focus on individual or all team members. Everyone has a chance to be on the central stage.

• A10 Modular USB AI Microphone

  Rocware A10 Mic with speaker provides greater flexibility in huddle room configurations. The primary mic, with four built-in omnidirectional array mics + 2 expansion mics, is optimized for up to 10 meters. So whether people are seated at a table or standing, A10 Mic with 360° omnidirectional pickup, suppress noise, and cancel echo means everyone will be heard clearly.

• Rocware RC10 All-in-one 4K UHD USB Video Bar

  RC10 has a 1/2.5-inch, 8.51 megapixel high-quality UHD CMOS sensor, which can output 4K (3840x2160)@30fps Ultra high definition image, downward compatible with 1080P, 720P, and other resolutions. There are 2 significant differences between RC10 and other Videobars.

• Rocware RC310 Mini Video PTZ Camera

  The RC310 1080P HD Mini Video PTZ camera has a 120° vertical tilt angle, 340° horizontal pan angle, and 3x optical zoom. It is compact like a webcam but offers more professional and flexible control.

SCB Global was founded in 2004 and is a leading Microsoft Teams integrator with global calling coverage in over 182 countries. Driven by the mission to redefine collaboration and business productivity through Microsoft Teams, SCB Global assists medium and large global enterprises to adopt Teams as the main business collaboration platform. Whether it is advanced global cloud calling, intuitive contact centre features or SMS functionality, OPTO by SCB Global delivers powerful communication and collaboration tools natively inside Teams and hosted in Microsoft Azure for a truly native experience.

Address
15333 North Pima Road, Suite 305
Scottsdale, Arizona 85260
United States of America

Website
scb-global.com/home

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Team Collaboration / Chat Apps
• Unified Communications

Products

• OPTOX

• OPTO4Teams

• OPTO4Contact

• OPTO4Edge

• OPTOShield

SecureLogix has been fully dedicated to ensuring enterprise voice security and call trust for over 20 years. We transform business outcomes by increasing answer rates on calls to your customers and protecting your enterprise and contact center resources from voice attacks, robocalls, spam and fraud. Our Call Trust Services will increase your call answer rates by restoring and protecting healthy reputation ratings for your corporate calling numbers and enriching your outbound calls with full call branding details. Meanwhile, Our Call Security Solutions protect your phone numbers from being spoofed, authenticate inbound calls to your agents, and secure your critical voice resource from attack, misuse and abuse. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls for some of the world’s largest corporations and military installations. For more information, visit www.securelogix.com.

Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas 78232
United States of America

Website
www.securelogix.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security

• Imagine significantly improving customer satisfaction and employee engagement in just days! • Solgari intelligently connects customers to the people and the help they need fast. • Powered by Microsoft AI, integrated within Teams and deployed from Azure in minutes. The Microsoft Teams AI Customer Engagement Solution from Solgari enables any Microsoft Teams user to become a Customer Service Champions

Address
20 Windsor Place, Pembroke Street Lower
Dublin 2, Dublin D02 PX73
Ireland

Website
www.solgari.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

Building Stronger Connections between Consumers, Brands and Communities. In todays constantly changing digital world, trust is hard-earned. Consumers have become more discerning than ever, making it much harder to cultivate meaningful connections. Somos equips organizations with global phone number intelligence and data to drive trust between brands and their consumers. Somos is used to support your fraud, compliance, and operational efforts to ensure efficiency and make sure every connection you make is the right connection.

Address
Two Tower Center Boulevard, 20th FL
East Brunswick, New Jersey 08816
United States of America

Website
www.somos.com

Social Networks

Products/Services Offered

• AI / Analytics
• Internet of Things (IoT)

Products

• RealAgent

  RealAgent from Somos enables organizations to simply and easily query the Reassigned Numbers Database (RND) – a repository of over 377 million phone numbers that have been permanently disconnected and potentially reassigned to a new user – BEFORE a call or text reaches its recipient. Through this direct access to the RND, RealAgent helps empower enterprises with the crucial data they need to ensure that their calls and texts are reaching the intended source.

• RealNumber DNO

  RealNumber DNO is the cornerstone in the fight against unlawful robocalls and robotexts. With its extensive dataset of over 6 billion Toll-Free and local numbers, RealNumber DNO provides a comprehensive solution that identifies numbers that should never initiate outbound calls or texts, serving as a vital tool in eliminating these nuisances from our communication channels.

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises —global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Address
29 West 35th Street, 7th Floor
New York, New York 10001
United States of America

Website
www.sprinklr.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Unified Communications

TeleMate develops vendor-neutral unified communications and collaboration monitoring and analytics platforms that empowers IT and business stakeholders across the digital workplace to operate smarter and faster. Platforms provide performance monitoring, troubleshooting details, and management oversight across distributed UC environments. TeleMate is the technology partner to support your cloud migration journey.

Address
3550 Engineering Drive, Suite 100
Peachtree Corners, Georgia 30092
United States of America

Website
www.telemate.net

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail / Unified Messaging

Products

• Predictive UC Analytics

  TeleMate’s Predictive platform is a vendor neutral solution that thoughtfully enables monitoring, analytics and reporting from a single and secure role-based access driven interface. The platform can be delivered as an on premise software solution or a secure cloud-based service. In instances by where additional deployment flexibility is required, hybrid and multi-tenant options are also available. Predictive has been engineered to facilitate maximum correlated visibility while reducing the number of compartmentalized 3rd party and UC&C manufacture’s monitoring, analytics and reporting applications.

• TeleMate Performance Agent

  TeleMate’s Performance Agent is an application component of the Predictive UC Platform that provides visibility and insight to UCaaS (unified communication as a service) offering for remote and hybrid workforces. Businesses recognize that communication, whether voice, video, contact center or meeting solutions, is crucial for success. Therefore, it is imperative to quickly and efficiently identify the source of performance degradation. Is the problem being caused due to poor performance in the home network, somewhere in the internet, or in the UCaaS offering itself? TeleMate’s Performance Agent helps by identifying the root cause of such issues. Supported UCaaS Providers Webex by Cisco Suite ( Meetings, Messaging, Calling, & Contact Center ) Microsoft Teams Zoom Ring Central NICE 8x8 Administrators can add additional services to meet evolving business needs, ensuring future- proof value.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe this technology should be invisible, immersive, and enabling—and that it should make the enterprise more human. Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data. We leverage Generative AI, Knowledge AI, Emotion AI and workflow automation together as your trusted co-pilot. That’s enterprise AI from Uniphore—the catalyst for the world’s most engaging customer and employee experiences.

Address
1001 Page Mills Road, Building 4
Palo Alto, California 94304
United States of America

Website
www.uniphore.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

USAN is a leading Cloud Contact Center Solutions provider with over 30 years of experience enabling CCaaS transformations and empowering businesses to deliver exceptional omnichannel customer experiences. With a strong focus on innovation and customer success, USAN offers a comprehensive suite of CCaaS offerings that extend the power of Amazon Connect, enabling organizations to optimize their contact center operations and drive superior outcomes.

Address
3080 Northwoods Circle
Norcross, Georgia 30071
United States of America

Website
www.usan.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Systems Integration Services / Consulting / VAR

Products

• Realm

  USAN’s Realm extends the power and reach of Amazon Connect and allows you to match the rapid pace of innovation that your customers demand. USAN Realm includes real-time actionable intelligence, enabling data-based prioritization of improvements, enhancements, and ROI.

WX Technology Group is a Technology Advisory and Consulting firm with deep experience in delivering end-to-end solutions, cost savings initiatives, and cloud migrations. Thanks to an extensive partner ecosystem and team of industry experts, our clients benefit from real-time market and vendor insights, critical information, and unbiased recommendations across a broad array of technologies. By serving as an extension of their team, we empower business leaders to make informed decisions, immediately capitalize on emerging technologies, and spend more time engaging in strategic business initiatives and less on vetting and procuring technology services.

Address
69 MILK STREET, SUITE 300;
Westborough, Massachusetts 01581
United States of America

Website
wxtechnologygroup.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Voicemail / Unified Messaging
• WebRTC

Products

• Cynque

The 46 Labs Orchestration platform provides IT leaders the only unified solution to manage & monitor their global connectivity. Carrier and vendor neutral, 46 Labs allows enterprises unmatched control over all their voice and data connectivity through a single dashboard.

Address
1701 N. Market Street
Dallas, Texas 75207
United States of America

Website
www.46Labs.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications

AVOXI delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with their customers. With unmatched depth and breadth of global coverage and virtual number types, and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI’s 5000+ clients are able to more effectively use voice to serve customers across geographic markets as part of a modern contact center approach. AVOXI’s global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible – anywhere and anytime.

Address
300 Galleria Parkway, Suite 1040
Atlanta, Georgia 30339
United States of America

Website
www.avoxi.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications

CallCabinet’s revolutionary compliance call recording solutions enable unrestricted business intelligence within any communications environment. CallCabinet’s cloud-native solutions are powered by next-gen AI and utilize specialized machine learning to deliver unparalleled business intelligence in real-time. We help advance business success with future-proof regulatory compliance, next-gen conversation analytics with custom business intelligence reporting, and quality assurance automation tools. Headquartered in Boca Raton, Florida, CallCabinet has regional offices in Australia, Germany, South Africa, and the United Kingdom.

Address
1900 Glades Rd, Suite 401
Boca Raton, Florida 33431
United States of America

Website
www.callcabinet.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Unified Communications

Products

• CallCabinet Core Recording

  Compliance for the customer that needs to record, store and playback calls. Includes advanced playback and tagging, unlimited Admin licenses, unlimited audio recording retention and compliance sharing. (Priced per user, per month)

• CallCabinet Advanced Recording

  Compliant contact center and CX features. Includes Core Recording features, plus screen capture or recording, manual PCI DSS redaction, QA and agent evaluation tools and unlimited Quality Assurance Licenses. (Priced per user, per month)

• CallCabinet Standard Analytics

  Includes Core and Advanced Recording features, plus detailed voice analysis, automated PCI redaction, transcription, sentiment and emotion analysis, and comprehensive, out-of-the-box dashboard reports. (Priced per user, per month) Requires Standard Analytics Installation and Configuration (cco-aai-201).

• CallCabinet Advanced Analytics

  Includes Standard Analytics features, plus AI data analysis of multiple data sources (eMail, Chat, and Social Media), expanded out-of-the-box business intelligence dashboard reporting, multi-language transcription, automated email summary reports and notifications, and a monthly consultation with dedicated CallCabinet data scientist. (Priced per user, per month). Requires Advanced Analytics Installation and Configuration (cco-bir-201).

Clearspan™ is an innovative communication and collaboration company that delivers superior client experiences and operational efficiency at scale. We help service providers and large organizations transform the way people work and the way administrators provision, manage, and support.

Address
5360 Legacy Drive
Plano, Texas 75024
United States of America

Website
www.clearspan.cloud

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging

The CPaaS Acceleration Alliance (CPaaSAA) is accelerating growth and adoption of communications platforms. We bring together CPaaS platform and service providers, enablers, technology vendors, sales partners, advisory partners, industry experts and media to collaborate for mutual success and growth. We help build the strategies, partnerships and best practices that will power the CPaaS industry from $16B in 2022 to $100B+ by 2030. We are the global Alliance for the CPaaS industry.

Address
Bronckhorststraat 5 H
Amsterdam, 1071 WL
Netherlands

Website
www.cpaasaa.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Internet of Things (IoT)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Address
1302 El Camino Real
Menlo Park, California 94025
United States of America

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Services
• Unified Communications
• Voicemail / Unified Messaging
• WebRTC

Products

• Genesys Cloud™

  Genesys Cloud™ unifies customer and agent experiences across phone, email, chat, text and social channels through AI-Powered Experience Orchestration. Agents can oversee customer experiences and workforce engagement management (WEM) with ease. Let artificial intelligence (AI) liberate agents from routine tasks and leverage your data to provide essential insights with a composable and future-proof platform

• Pointillist®

  Global organizations depend on the Pointillist® Customer Journey Management Platform to transform data from billions of customer interactions per day into journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub allows you to create a single customer view across data from various sources, including CRM solutions, web clickstream, email, contact center, IVR, Voice of the Customer and customer feedback management. Streamline customer data integration using the Pointillist Agile Data Fusion methodology. Start with your most vital data sources and then incrementally expand your scope. As data flows into the platform, it resolves customer identities across sources in real time, minimizing data preparation.

• Exceed.ai by Genesys

  When it comes to AI-driven interactions, customers expect a human-like experience. Exceed.ai by Genesys creates seamless, two-way customer interactions. Using natural language processing, you can automate time-consuming tasks, such as lead engagement, qualification and more. This helps you scale the customer support you can provide — and the pipeline you can create — without overloading your existing workforce.

Part of HP's portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting; anywhere, anytime, every time. With Poly, you do more than just show up, you'll stand out. For more information visit www.Poly.com.

Address
1501 Page Mill Road
Palo Alto, California 94304
United States of America

Website
www.poly.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Mobile / Wireless Platform / Devices
• Security
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Kaleyra, a Tata Communications Company, is a global CPaaS providing mobile communication services to enterprises worldwide. Through its proprietary platform and robust APIs, Kaleyra manages multi-channel integrated communication services, consisting of messaging, rich messaging and instant messaging, video, push notifications, e-mail, voice services, and chatbots. Kaleyra's technology makes it possible to safely and securely manage billions of messages monthly with over 1,600 operator connections in 190+ countries, including tier-1 connectivity to all major US carriers. For more information, please visit www.kaleyra.com.

Address
1040 Crown Pointe Pkwy, Suite #540
Atlanta, Georgia 30338
United States of America

Website
www.kaleyra.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Klaxoon is the world's first all-in-one work collaboration experience platform that turns every interaction into a concrete business win. With 10 powerful visual collaboration tools, Klaxoon is a game-changer that empowers individuals to increase engagement, drive productivity, and shape an innovative workspace. Through its world-class integrations with popular tools like Microsoft, Google, Jira and Zapier, Klaxoon brings teams together, igniting creativity and delivering concrete results. Klaxoon enables thousands of users from over 7,500 corporations, NGOs, universities, and public administrations, as well as 15% of Fortune 500 companies. Klaxoon empowers a diverse range of organizations to enhance collaboration and improve productivity.

Address
3 Avenue Belle Fontaine
35510 CESSON SEVIGNE, 35510
France

Website
klaxoon.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration / Chat Apps
• Unified Communications

Kurmi Software develops award-winning software solutions that automate, simplify, and reduce the administration cost and provisioning time of Unified Communications and Contact Center platforms (telephony, videoconferencing, email and messaging, plus other collaboration applications). Kurmi offers a powerful, user-centric software suite for simple, customizable, and ultra-scalable management of the market’s leading Unified Communications platforms (Avaya, Cisco, Microsoft, Zoom, and others). Founded in 2011, with offices in New York, Montreal, Berlin, Rennes, Paris and Dubai, Kurmi Software supports global enterprises with a network of certified partners around the world.

Address
60 Broad St, Suite 3502
New York, New York 10004
United States of America

Website
www.kurmi-software.com/en

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

LeapXpert, the responsible business communication pioneer, provides enterprises peace of mind through compliant and secure communication solutions. Founded in 2017, the company is headquartered in New York, with offices in the UK, Israel, and Asia. The LeapXpert Communications Platform enables, captures, and manages business conversations conducted over consumer messaging applications and voice channels. It enables enterprises to achieve regulatory compliance and meet strict governance policies through its comprehensive data recordkeeping and unrivaled data security and control capabilities. Users benefit from choosing the right communication channel for best efficiency and client satisfaction while meeting their enterprise compliance, governance and security needs. Our customers include tier 1 and 2 financial institutions in the US, EMEA and APAC. LeapXpert has been recognized by many industry awards including Microsoft ISV Partner of the Year, Gartner Cool Vendor, UC Awards, Banking Tech Awards, RegTech Insight Award USA, and Regtech100. For more information on LeapXpert, visit https://www.leapxpert.com or follow us on LinkedIn.

Address
230 Park Avenue
New York, New York 10169
United States of America

Website
www.leapxpert.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Mobile / Wireless Services
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Voicemail / Unified Messaging

Lightyear automates the procurement and management of enterprise telecom services while leveraging proprietary data to enable better, faster decision making. Lightyear consolidates all of your carrier agreements, providing a dashboard view into your telecom “system of record,” while automating inventory management, ticketing, and contract renewal shopping. And with more than 1,200 carrier integrations worldwide and the most powerful dataset in business telecom, Lightyear combines network and pricing intelligence to help you optimize vendor and solution selection.

Address
90 State Street, Suite 700
Albany, New York 12207
United States of America

Website
lightyear.ai

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Systems Integration Services / Consulting / VAR
• Text-based Messaging (email, IM)

Products

• Lightyear Telecom Procurement

  Automate telecom procurement from RFP through implementation for one site or hundreds — all backed by the industry’s most robust dataset. Configure an internet, WAN, colocation, or voice request for one site or hundreds in seconds using our network configuration questionnaire. Templatize network configurations for even easier RFP creation. With Lightyear, you leverage over 1,000 vendor integrations and the industry’s most current and robust dataset to receive the most exhaustive set of bids at the best prices every single time.

• Network Inventory Management

  Establish a Digital System of Record for Your Network. Automate telecom inventory management and establish a digital system of record for all your network services, continuously optimizing your service footprint and network operations. Lightyear will organize an accurate digital record of every network service, vendor, and cost in your footprint, providing you fingertip access to 25+ data points per service and custom visualizations of your network. Gain transparency into contract details such as end dates, notice periods, and price escalations, with continuous cost optimizations.

• Lightyear Bill Consolidation

  Remove the headache of telecom invoicing and payments across multiple vendors and services. With bill consolidation, all of your telecom services are invoiced on a single easy-to-understand monthly bill. Monthly reviews are conducted to ensure that you’re not overpaying for services, and granular cost details are maintained in your Network Inventory dashboard for review at any time. Pay one, simple monthly invoice and let Lightyear handle the rest.

livepro is the premium knowledge management solution trusted globally by contact centers. Designed with agents and customers in mind to deliver quick and easy answers, avoiding lengthy and confusing documents. With a feature-rich yet easy-to-use interface, livepro acts as a single source of truth that seamlessly integrates into your existing contact center toolkit. It delivers answers to the customer through any preferred communication channel. Reduce onboarding time, AHT (Average Handling Time), and improve compliance and customer satisfaction with the only knowledge management system with COPC Inc. approved technology provider status.

Address
1460 Broadway
New York, New York 10036
United States of America

Website
www.livepro.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• livepro

  livepro Knowledge Management System

Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers' needs today and as they build for tomorrow.

Address
100 CenturyLink Drive
Monroe, Louisiana 71203
United States of America

Website
www.lumen.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Unified Communications

For enterprises that use both Google Workspace and Microsoft 365 or Slack, Mio is the only solution that enables native bi-directional chat and file sharing interoperability. With Mio, organizations can eliminate collaboration silos, enable productive asynchronous communication, and keep employees happy by providing them with a frictionless team collaboration experience.

Address
21750 Hardy Oak Blvd Ste 104, PMB 63205
San Antonio, Texas 78258
United States of America

Website
www.m.io

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Team Collaboration / Chat Apps
• Unified Communications

Moveworks is an American artificial intelligence (AI) company headquartered in Mountain View, California. It develops cloud-based enterprise software, the Moveworks Employee Service Platform™, that uses conversational AI to understand and resolve employees’ support issues. Founded in 2016, Moveworks now serves more than 100 large enterprise customers, including DocuSign, Hearst, Broadcom, Autodesk, Equinix, Robert Half, and LinkedIn. The company is valued at $2.1 billion and has raised $315 million in funding, with investments from Tiger Global, Alkeon Capital, Bain Capital, Sapphire Ventures, Lightspeed Venture Partners, ICONIQ Growth, and Kleiner Perkins.

Address
211 Hope Street, #309
Mountain View, California 94041
United States of America

Website
www.moveworks.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Team Collaboration / Chat Apps

NexGen Virtual Office is like no other virtual platform on the market. Our revolutionary technology and innovative intuitive design delivers hybrid workforces what they have been missing. This all-in-one solution builds and manages hybrid communities with accountability. Our comprehensive business management platform encourages engagement through integrated tools and customized productivity features. The dropdown 3-D floor plans encourages spontaneous interactions among remote and in-office employees. Come work smarter with your workforce today with NexGen Virtual Office!

Address
2234 North Federal Highway #1034
Boca Raton, Florida 33431
United States of America

Website
www.nexgenvirtualoffice.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Products

• NexGen Virtual Webex

  NexGen Virtual Webex connects users from around the world in a virtual space that mimics the proximity of your typical brick and mortar office space. You can use the interactive virtual office maps to see who is “in” the office, leverage the easy one-click quick meet functionality to encourage spontaneous collaboration and cut back on schedule consuming meetings or chat box distraction.

• NexGen Virtual Office

  NexGen Virtual Office delivers remote team engagement through its countless digital interaction and productivity features. This all-in-one hybrid office platform encourages spontaneous interactions among remote and in-office team members without any outside platforms or third-party tools.

• NexGen Contact Solutions

  Our NexGen Contact Solutions Team offers cutting-edge Virtual Call Center technology. Our unparalleled expertise allows us to create comprehensive, sophisticated contact management programs for existing and emerging markets. We are committed to providing our client’s the very best contact solutions in the industry.

OP.ai's TRAINED, SMART, AUTONOMOUS workers: Revolutionizing enterprise operations. OP.ai provides SMART NextGen workers, enabling scalable operations that ensure efficiency and consistent profitability. Leveraging advancements in Large Language Models (LLM), Large Action Models (LAM), Large Operational Models (LOM), and Large Security Models (LSM), OP.ai automates routine tasks with unparalleled precision eliminating IT and other operational bottlenecks making customer service a prime example of its application. OP.ai's products like SMARTY, AutoTone, and Coach exemplify this by enhancing communication, support, and decision-making in call centers, showcasing OP.ai's commitment to revolutionizing enterprise operations with AI. For more info, go to : https://OP.ai.

Address
44 Montgomery St, 7th Floor
San Francisco, California 94104
United States of America

Website
OP.AI

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Voicemail / Unified Messaging

Products

• SMARTY

  A real-time virtual assistant that revolutionizes customer interactions by providing instant support and resolving issues, ensuring efficiency and satisfaction.

• AutoTone

  This tool enhances communication by adjusting accents and tones in real-time, ensuring clear interactions with global customers, thus bridging linguistic gaps.

• Coach

  Empowers customer service agents with a live coach offering actionable insights for each interaction, improving decision-making and revolutionizing service experiences.

Transform your workspace with seamless app distribution, smart workspace management, and automated workflows. OpenFin is a unified workspace for enterprise productivity, optimizing your contact center workflows and unifying the application experience on your desktop. Empower agents and delight customers with a new era of streamlined, productive experiences.

Address
80 Broad St
New York, New York 10004
United States of America

Website
www.openfin.co

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Security

Products

• A Truly Unified Agent Desktop

  Contact Center Software That Makes Customer Support Easy OpenFin unifies your existing contact center applications and empowers your agents to provide better customer experiences by spending less time finding information across different apps and more on delivering service. Visit https://www.openfin.co/solutions/contact-centers/ for more info!

• OpenFin Workspace

  OpenFin Workspace is an open and flexible productivity platform. Use it in a broad spectrum of ways based on the needs of your business—from optimizing your contact center workflows to unifying the application experience on your desktop. With OpenFin, you can deliver more efficient and productive experiences for your agents and customers while making the most of your existing app investments. Increased agent productivity, happier clients and lower operating costs are truly a reality with OpenFin Workspace.

Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that proactively manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. RSI offers a broad spectrum of communication analytics, for cloud communication providers and traditional PBXs, that scalable across all configurations including single and multi-site enterprises. Organizations can now have complete visibility across the entire spectrum of a corporate communication ecosystem. Modules include AI transcriptions, call handling, call center reporting, call recording playback, real-time agent/queue dashboards, team collaboration adoption metrics, and emergency notification.

Address
40 King St. W., Suite 300
Oshawa, Ontario L1H 1A4
Canada

Website
www.telecost.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Team Collaboration / Chat Apps

Products

• Shadow Agent for RingCentral MVP

  Shadow Agent for RingCentral adds enhanced functionality at a fraction of the cost of call center seat licenses. The client adds many of the features that customers demand including disposition codes, break codes, account codes, presence override, leader boards, auto logout, queue callback, remote agent management, embedded RingCentral Phone and powerful local Heads-Up Display (HUD).

• Shadow Agent for Zoom

  Shadow Agent adds enhanced functionality to Zoom Phone including disposition codes, account codes, custom auxiliary codes, agent or extension presence, queue status and real time daily leaderboards.

• Shadow Agent for Webex Calling

  Shadow Agent adds enhanced functionality to Webex Calling including disposition codes, account codes, custom auxiliary codes, agent or extension presence, queue status and real time daily leaderboards.

• Shadow All In One Analytics

  Shadow All In One Analytics is a scalable historical and real time analytics solution that offers enterprise level metrics and unparalleled granularity for your cloud collaboration or premise PBX activity. Organizations now have complete visibility across the entire spectrum of their corporate telephony ecosystem for any length of time. The product offers historical call accounting, call queues/agents reporting, real-time user dashboards and wallboards, remote agent dashboards, call recording playback, and emergency notification.

RingCentral is a leading global provider of AI-first cloud-based business communications and collaboration that seamlessly combines phone system, messaging, video, webinars and hybrid events, and contact center. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide.

Address
20 Davis Drive
Belmont, California 94002
United States of America

Website
www.ringcentral.com

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Team Collaboration / Chat Apps
• Video: Cloud-based Services

Products

• RingEX with RingSense AI

  RingEX with RingSense™ AI is one seamless solution that revolutionizes business communications by embedding AI automation and intelligence across calls, meetings, messaging, and more. This is where AI meets trusted communication, streamlining workflows and enhancing decision-making. With RingEX, every interaction is an opportunity for improvement, making it a vital asset for smarter, more efficient workplace communication.

• RingCX with RingSense AI

  RingCX combines cutting-edge RingSense AI, omnichannel contact center, and RingCentral RingEX, delivering a next-generation AI-powered solution with a disruptive combination of product, packaging, and pricing. RingCX infuses AI before, during, and after each interaction with intelligent virtual agents, real-time coaching, automated quality management, and conversational intelligence for improved operational efficiency and boosts agent performance with a single pane of glass for all interactions across voice, video and 20+ digital channels. It is disruptively priced and packaged to provide low total cost of ownership and predictable monthly pricing. As customer needs change, RingCX helps businesses adapt quickly, future-proofing their CX investment.

• RingCentral Events

  RingCentral Events is an all-in-one events solution for organizers to host in-person, hybrid, and virtual events, with over 40+ app integrations and full customization capabilities to create highly engaging and branded experiences. RingCentral Events includes powerful AI-powered capabilities, helping event organizers by simplifying event setup and execution, in addition to saving time with post-event marketing.

• RingSense for Sales

  RingSense for Sales is an AI-powered revenue intelligence solution that records sales conversations, keeps CRMs up to date, and provides coaching tips to win more deals. Organizations can increase productivity, course-correct quickly, and deliver consistent, successful pitches with these powerful insights.

• RingCentral for Microsoft Teams

  RingCentral for Microsoft Teams is a simple-to-deploy, easy-to-use integration to power world-class telephony in Microsoft Teams. Advanced PBX capabilities enable users to place and receive external calls directly from Teams, all without a Teams Phone license. Users can also leverage SMS and fax directly from Teams, transforming Teams into a one-stop, communications powerhouse. RingCentral’s 99.999% reliability ensures high-availability and can even be accessed when Microsoft Teams is down. Robust analytics provide insights into call quality, usage patterns, and performance metrics so you can optimize your operations. RingCentral for Microsoft Teams combines the convenience of Teams with the advanced telephony features of RingCentral, making it an ideal choice for anyone aiming for superior telephony functionality and reliability.

Rocware specializes in creating intelligent unified communication hardware and solutions that cater to various meeting spaces - from personal offices to corporate auditoriums. Our commitment to innovation is reflected in our AI-enabled devices that offer features like speaker body-tracking and auto-framing, ensuring that every interaction is as close to an in-person experience as possible. With a strong R&D foundation and a global presence, Rocware is dedicated to enhancing productivity and efficiency in today's hybrid work environments. Connect with us to learn how we can elevate your communication and collaboration.

Address
3/F,No.2,Honghui Industrial Park,Xin'an Street
Bao'an District, Guangdong 518000
China

Website
www.rocware.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Unified Communications
• Video: Cloud-based Services

Products

• RC841U 4K PTZ Camera

  Rocware RC841U 4K UHD Video PTZ Camera has Sony's 1/2.5 inch CMOS sensor with 4K quality at an impressive 30 fps. The horizontal angle is comfortable at 80.8° and has a 12X lossless optical zoom. Supports AI humanoid tracking and auto-framing so that you can choose to focus on individual or all team members. Everyone has a chance to be on the central stage.

• A10 Modular USB AI Microphone

  Rocware A10 Mic with speaker provides greater flexibility in huddle room configurations. The primary mic, with four built-in omnidirectional array mics + 2 expansion mics, is optimized for up to 10 meters. So whether people are seated at a table or standing, A10 Mic with 360° omnidirectional pickup, suppress noise, and cancel echo means everyone will be heard clearly.

• Rocware RC10 All-in-one 4K UHD USB Video Bar

  RC10 has a 1/2.5-inch, 8.51 megapixel high-quality UHD CMOS sensor, which can output 4K (3840x2160)@30fps Ultra high definition image, downward compatible with 1080P, 720P, and other resolutions. There are 2 significant differences between RC10 and other Videobars.

• Rocware RC310 Mini Video PTZ Camera

  The RC310 1080P HD Mini Video PTZ camera has a 120° vertical tilt angle, 340° horizontal pan angle, and 3x optical zoom. It is compact like a webcam but offers more professional and flexible control.

SecureLogix has been fully dedicated to ensuring enterprise voice security and call trust for over 20 years. We transform business outcomes by increasing answer rates on calls to your customers and protecting your enterprise and contact center resources from voice attacks, robocalls, spam and fraud. Our Call Trust Services will increase your call answer rates by restoring and protecting healthy reputation ratings for your corporate calling numbers and enriching your outbound calls with full call branding details. Meanwhile, Our Call Security Solutions protect your phone numbers from being spoofed, authenticate inbound calls to your agents, and secure your critical voice resource from attack, misuse and abuse. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls for some of the world’s largest corporations and military installations. For more information, visit www.securelogix.com.

Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas 78232
United States of America

Website
www.securelogix.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security

Sinch powers meaningful conversations at scale across voice, messaging, and email for the world’s biggest service providers and enterprises. Our tier 1 super network provides unmatched deliverability, redundancy, and geo-diversity and has the largest footprint of local phone numbers in the U.S., with over 160M numbers in service and 300B minutes of traffic delivered annually. We are Sinch — the Customer Communications Cloud.

Address
1 North Wacker Drive, Suite 2500
Chicago, Illinois 60606
United States of America

Website
www.sinch.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration / Chat Apps
• Unified Communications

Slybroadcast is the ringless voicemail productivity tool that saves the day for busy, efficient professionals.

Address
1 Faneuil Hall Marketplace
Boston, Massachusetts 02109
United States of America

Website
www.slybroadcast.com

Products/Services Offered

• APIs / Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Text-based Messaging (email, IM)

TechSee is the leading AI Experience Platform that enables enterprises to deliver better customer support experiences, enhance service quality, and reduce costs through AI and service automation. Powered by Sophie AI, TechSee’s patented multisensory generative AI platform, enterprises deploy virtual agents that can see, hear, understand, and guide agents and customers, delivering human-like automated experiences. TechSee is used by over 1,000 enterprise companies in more than 53 countries worldwide. Recognized by Gartner as a Cool Vendor in Customer Service, TechSee’s technology has won multiple awards.

Address
1 Shankar St.
Herzliyah, 4672501
Israel

Website
techsee.me

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Systems Integration Services / Consulting / VAR

Products

• Live Visual Support

  Connect customers with call center agents and field workers instantly with smartphone video calls. Simply pointing a smartphone or tablet camera at a troublesome device allows agents to see and diagnose issues in real-time while using augmented reality (AR) annotations to provide instructions directly on the customer's screen.TechSee Live allows support teams to see exactly what customers see over a patented browser-based live video stream, enabling them to provide on-the-spot, low-effort guidance resolution. TechSee’s live solution has been widely implemented in the contact centers of leading global organizations in telecom, consumer electronics, insurance, utilities, medical technology, and other verticals, delivering significant ROI through reduced operational costs and increased customer loyalty.

• Sophie AI Virtual Agent

  Sophie AI is the world’s first and most powerful AI agent. Sophie AI learns from your service interactions to offer smart, situationally-aware service automation. Sophie AI sits at the center of the TechSee Total Experience Platform. This proprietary, MultiSensory AI agent interacts via voice, visuals, and text to read, listen, see, and guide customers to full issue resolution. Accelerate your AI time-to-market, reduce the cost of automation, and provide natural human-like support across every touchpoint.

• Sophie AI-Powered Assistant

  Your next-generation agent assistant, Sophie AI actively helps Tier 1 agents improve their performance and customer satisfaction. For example, Sophie automatically collects key information before an agent comes on the line. As agents engage with customers, Sophie’s AI-powered Assistant seamlessly supports agents, helping them visually identify or troubleshoot hardware, guide customers through support flows, and automate tasks. This unique blend of visual, voice and textual AI helps even your least-experienced agents improve their performance.

• Self-Service With Vision

  Give your customers and field service agents the technology to resolve their issues, quickly and easily. Visual Journeys provides no-code, web-based visual flows with integrated AI analysis. Take it to the next level, with Sophie AI agents that can listen, speak, read, write, see, and guide every user to full resolution.

Unimax provides a UC and telecom Management Software Suite with tools for provisioning/deprovisioning, automated moves, adds, changes, and deletes (MACDs), phone number and DID management, help desk agent MACDs, employee self service MACDs, unified MACD administration, system migrations, and more for single and multi-vendor communication environments. Unimax’s software is compatible with UC and telecom systems from Cisco, Microsoft, Avaya, Zoom, OpenText (formerly AVST), Genesys, ServiceNow (and many ITSM platforms), and others.

Address
121 South 8th Street
Minneapolis, Minnesota 55402
United States of America

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail / Unified Messaging

Products

• 2nd Nature

  2nd Nature enables organizations and managed service proviers to unify hte provisioning and management of their various UC, PBX, voice messaging, and other critical business systems by providing a single, centralized management and administration interface. 2nd Nature was designed to help your UC, telecom, and IT teams spend less time navigating through the complex administration software that came with your systems and more time managing your communications responsibilities.

• LineOne

  LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets.

• HelpOne

  HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately change an employee’s voicemail password, phone PIN, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others without the assistance of overburdened voice engineers. Changes are immediate. No waiting. No work tickets. No hassle.

• NumberPro

  NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved, or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats.

• Automation

  Unimax offers automation solutions for workflows specific to your organization’s communications objectives. Our automated solutions reduce the time it takes to process workflows from days or weeks to seconds. Unimax’s automation solutions leverage our ability to synchronize data between UC, PBX and voicemail systems, directory systems (e.g. Microsoft Active Directory), IT service management software (e.g. ServiceNow), human resource software, enterprise resource planning applications (ERP), and other critical databases.

USAN is a leading Cloud Contact Center Solutions provider with over 30 years of experience enabling CCaaS transformations and empowering businesses to deliver exceptional omnichannel customer experiences. With a strong focus on innovation and customer success, USAN offers a comprehensive suite of CCaaS offerings that extend the power of Amazon Connect, enabling organizations to optimize their contact center operations and drive superior outcomes.

Address
3080 Northwoods Circle
Norcross, Georgia 30071
United States of America

Website
www.usan.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Systems Integration Services / Consulting / VAR

Products

• Realm

  USAN’s Realm extends the power and reach of Amazon Connect and allows you to match the rapid pace of innovation that your customers demand. USAN Realm includes real-time actionable intelligence, enabling data-based prioritization of improvements, enhancements, and ROI.

Vonage, a global cloud communications leader, helps businesses accelerate digital transformation. Vonage's Communications Platform is fully programmable and allows for integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform, enabling companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.

Address
23 Main Street
Holmdel, New Jersey 07733
United States of America

Website
business.vonage.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications
• Video: Cloud-based Services

WX Technology Group is a Technology Advisory and Consulting firm with deep experience in delivering end-to-end solutions, cost savings initiatives, and cloud migrations. Thanks to an extensive partner ecosystem and team of industry experts, our clients benefit from real-time market and vendor insights, critical information, and unbiased recommendations across a broad array of technologies. By serving as an extension of their team, we empower business leaders to make informed decisions, immediately capitalize on emerging technologies, and spend more time engaging in strategic business initiatives and less on vetting and procuring technology services.

Address
69 MILK STREET, SUITE 300;
Westborough, Massachusetts 01581
United States of America

Website
wxtechnologygroup.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Voicemail / Unified Messaging
• WebRTC

Products

• Cynque

AudioCodes is a market leader in the design and development of advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications for service providers and enterprises. Its products are deployed globally in broadband, mobile, cable and enterprise networks. AudioCodes provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers (MSBRs), Session Border Controllers (SBCs), IP Phones, Media Servers, Value-Added Applications and Professional Services. AudioCodes underlying VoIPerfectHD™ voice technology leverages the company’s leadership in DSP, voice coding and voice processing technologies to deliver enhanced intelligibility and an improved end user voice communication experience. Visit our website: www.audiocodes.com.

Address
80 Kingsbridge Rd
Piscataway, New Jersey 08854
United States of America

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC

Headquartered in Oregon, US, Avocor is a global provider of communication and collaboration solutions. Our innovative technology ensures seamless integration with major UCC platforms such as Google Meet, Microsoft Teams and Zoom. Our solutions facilitate efficient and productive communication and content sharing, solutions that are dedicated to fostering engagement, creativity and teamwork at every level. Choosing Avocor means you can deliver an equal and collaborative experience for your teams, regardless of their location, breaking down barriers between physical and digital worlds.

Address
9375 SW Commerce Cir, Suite A7
Wilsonville, Oregon 97070
United States of America

Website
www.avocor.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Mobile / Wireless Platform / Devices
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Room Systems

Products

• Avocor L Series

  GATHER AROUND AND GET ENGAGED. 105” and ready to roll - energize your workday with the Avocor L Series. Our 21:9 displays provide 33% more screen space than traditional 16:9, empowering team engagement like never before.

• Avocor R Series

At Barco, we truly believe great engineering starts with a clear vision. A vision of a better, smarter, healthier world. Through visualization and collaboration technology, we accelerate innovation in healthcare, enterprise and entertainment to create a bright tomorrow. ClickShare is an award-winning wireless meeting room system for easy video conferencing, collaboration and presentation in the modern workplace. It seamlessly connects your laptop to the room display, audio and video equipment in any conference room, so you can start your meeting in less than 7 seconds. Visit us at Booth 1118 to check out our latest AND award-winning ClickShare product innovations! Love meetings! Barco is a global company with HQ in Kortrijk (Belgium) and Duluth, Georgia (USA). We are visioneers.

Address
3059 Premiere Pky, Suite 400
Duluth, Georgia 30097
United States of America

Website
www.barco.com/en/products/clickshare-conferencing-collaboration

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems

Products

• ClickShare Conference CX-50 2nd generation

  Since its launch, Barco ClickShare has made the hybrid meeting experience better in more than 1M meeting rooms globally. ClickShare removes the technical stress and IT burden from the hybrid meeting room for both IT Managers and the End Users. Available through both the Button and the App, ClickShare Conference instantly connects with the AV setup in the room, enabling users to walk in and get the video meeting started with a single click - ClickShare automatically connects your laptop to room devices like cameras, mics, speakers, sound bars and displays. ClickShare Conference works with any device, any Unified?Communications-and-Collaboration?platform, any peripheral, in any meeting room. Our ClickShare CX-50 2nd generation brings even more by giving every meeting participant an equal seat at the table which we call 'meeting equity'. The CX-50 2nd generation room system offers dual-screen support displaying both participants and the content side by side on two room displays. It effortlessly switches between in-room video conferencing systems and Bring Your Own Meeting (BYOM) mode which provides ultimate flexibility in any preferred room setup. Crafted from recycled, non-paint plastics and designed with lower energy consumption, ClickShare CX-50 2nd generation stands out as one of the first carbon-neutral wireless conferencing solutions in the market.

• ClickShare Bar Pro

  JUST ANNOUNCED (Jan 23, 2024) ClickShare Bar Pro is an award winning premium, carbon-neutral, all-in-one video bar that enables engaging, effortless wireless conferencing in medium-sized meeting rooms with any videoconferencing platform. Thanks to its advanced AV capabilities (dual screen*, 4K content sharing) and interactive features (touchback, annotation, blackboarding), it enables crystal-clear audio, sharp views and enhanced interactivity for meetings where all participants feel heard and seen. This solution offers unparalleled flexibility, allowing IT Managers to easily equip their meeting rooms. Paired with a 5-year warranty, the bar overall reduces the Total Cost of Ownership by consolidating all collaboration, audio and video functionalities into one powerful device. Premium video bar for engaging, effortless wireless conferencing offering: -Crystal-clear, high-quality stereo audio* -Advanced AI-powered 4K camera -Wired roomdock for 4K content sharing and alternative connectivity* -Advanced interactivity: touchback, annotation and blackboarding -Carbon-neutral product**

• ClickShare Bar Core

  JUST ANNOUNCED (Jan 23, 2024) ClickShare Bar Core is a carbon-neutral, all-in-one video bar that enables engaging, effortless wireless conferencing in small and medium-sized meeting rooms with any videoconferencing platform. This solution ensures meeting participants feel heard and seen thanks to its high-quality AV capabilities while offering simplified installation and reduced Total Cost of Ownership. Video bar for engaging, effortless wireless conferencing offering: -Crystal-clear, high-quality stereo audio* -Advanced AI-powered 4K camera -Simplified installation -Sound investment: fewer interventions, minimized downtime, future-proof platform -Carbon-neutral product**

Biamp® is a leading provider of innovative, networked media solutions that connects people through extraordinary audiovisual experiences. For over 45 years, we’ve developed professional AV solutions that enable great communication for spaces ranging from small rooms to large public venues. Our conferencing solutions enable extraordinary communication with unparalleled ease of management, providing seamless audiovisual experiences for meeting spaces of all sizes. Biamp The company is recognized worldwide for delivering high quality products and backing them with a commitment to exceptional customer service.

Address
9300 SW Gemini Drive
Beaverton, Oregon 97008
United States of America

Website
www.biamp.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications
• Video: Room Systems

BXB, established in 1991 in Taiwan, is a leading provider of AVIoT integration solutions, specializing in smart meeting and smart classroom solutions. With a strong focus on innovation and service excellence, BXB is recognized as a top brand in Taiwan, delivering cutting-edge and reliable solutions. The conference systems and PA systems have been installed in over 50 countries and have received prestigious international awards such as iF Design Award, G-mark Award, Taiwan Excellence Award, and D&B Top 1000 Elite SME Award.

Address
6F-1, No.288-5, Xinya Rd., Qianzhen District
Kaohsiung city, 80673
Taiwan, China

Website
bxbsystem.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Internet of Things (IoT)
• Systems Integration Services / Consulting / VAR

Products

• Streaming Media Processor

  All-in-one design integrating recording, video capturing, video switching, multimedia storage, and professional live streaming.

• Smart Meeting Room Solution

CallCabinet’s revolutionary compliance call recording solutions enable unrestricted business intelligence within any communications environment. CallCabinet’s cloud-native solutions are powered by next-gen AI and utilize specialized machine learning to deliver unparalleled business intelligence in real-time. We help advance business success with future-proof regulatory compliance, next-gen conversation analytics with custom business intelligence reporting, and quality assurance automation tools. Headquartered in Boca Raton, Florida, CallCabinet has regional offices in Australia, Germany, South Africa, and the United Kingdom.

Address
1900 Glades Rd, Suite 401
Boca Raton, Florida 33431
United States of America

Website
www.callcabinet.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Unified Communications

Products

• CallCabinet Core Recording

  Compliance for the customer that needs to record, store and playback calls. Includes advanced playback and tagging, unlimited Admin licenses, unlimited audio recording retention and compliance sharing. (Priced per user, per month)

• CallCabinet Advanced Recording

  Compliant contact center and CX features. Includes Core Recording features, plus screen capture or recording, manual PCI DSS redaction, QA and agent evaluation tools and unlimited Quality Assurance Licenses. (Priced per user, per month)

• CallCabinet Standard Analytics

  Includes Core and Advanced Recording features, plus detailed voice analysis, automated PCI redaction, transcription, sentiment and emotion analysis, and comprehensive, out-of-the-box dashboard reports. (Priced per user, per month) Requires Standard Analytics Installation and Configuration (cco-aai-201).

• CallCabinet Advanced Analytics

  Includes Standard Analytics features, plus AI data analysis of multiple data sources (eMail, Chat, and Social Media), expanded out-of-the-box business intelligence dashboard reporting, multi-language transcription, automated email summary reports and notifications, and a monthly consultation with dedicated CallCabinet data scientist. (Priced per user, per month). Requires Advanced Analytics Installation and Configuration (cco-bir-201).

ClearOne enhances communication and collaboration for organizations worldwide, from the Fortune 500 to small and medium businesses and institutions. We design, develop, and sell conferencing, collaboration, network streaming & signage solutions through a global network of expert AV and IT practitioners who specify, install, and support our advanced hardware, software, apps, and cloud solutions. From ad-hoc work spaces and mobile conferences to the largest meeting venues and boardrooms, ClearOne is the best-in-class option for any industry or organization that relies on teamwork and collaboration to be successful.

Address
5225 Wiley Post Way, Suite 500, Edgewater Corporate Park South Tower
Salt Lake City, Utah 84116
United States of America

Website
www.clearone.com

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• IP PBXs / IP Telephony / Desk Phones
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Products

• BMA 360

  Beamformer Ceiling Mic Array

• Converge PRO 2

  DSP Mixer

• UNITE Camera

  Professional PTZ cameras

• CHAT

  Professional usb speakerphones

• UVHF

  Wireless Mics

Clearspan™ is an innovative communication and collaboration company that delivers superior client experiences and operational efficiency at scale. We help service providers and large organizations transform the way people work and the way administrators provision, manage, and support.

Address
5360 Legacy Drive
Plano, Texas 75024
United States of America

Website
www.clearspan.cloud

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging

Helping organizations communicate through AV + UC since 1996, Continuant is here to co-pilot your communications journey to the cloud. With a rich history in all things telephony, we understand the importance of real time communication and the flexibility required to successfully migrate enterprises to the cloud. Whether you're needing to maintain your legacy system, migrate to the cloud, or needing some expert guidance on what's best for your organization, we're here to help. That's the Power of Choice.

Address
5050 20th St E
Tacoma, Washington 98424
United States of America

Website
www.continuant.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

DTEN is an award-winning provider of powerful easy-to-use video meeting devices and exclusive hardware partner for Zoom and Microsoft Teams. Since 2017, DTEN has provided simple and easy-to-use all-in-one technology that uplevels the hybrid work user experience with intuitive touchscreen collaboration, life-like video and crystal-clear audio. Find out more at DTEN.com

Address
97 E. Brokaw Road
San Jose, California 95112
United States of America

Website
dten.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Internet of Things (IoT)
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Room Systems

Products

• DTEN Small Room Solution Kit, DTEN Bar

• DTEN D7X

• DTEN Bar

• DTEN ME Pro

• DTEN Mate Room Controller

Part of HP's portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting; anywhere, anytime, every time. With Poly, you do more than just show up, you'll stand out. For more information visit www.Poly.com.

Address
1501 Page Mill Road
Palo Alto, California 94304
United States of America

Website
www.poly.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Mobile / Wireless Platform / Devices
• Security
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Klaxoon is the world's first all-in-one work collaboration experience platform that turns every interaction into a concrete business win. With 10 powerful visual collaboration tools, Klaxoon is a game-changer that empowers individuals to increase engagement, drive productivity, and shape an innovative workspace. Through its world-class integrations with popular tools like Microsoft, Google, Jira and Zapier, Klaxoon brings teams together, igniting creativity and delivering concrete results. Klaxoon enables thousands of users from over 7,500 corporations, NGOs, universities, and public administrations, as well as 15% of Fortune 500 companies. Klaxoon empowers a diverse range of organizations to enhance collaboration and improve productivity.

Address
3 Avenue Belle Fontaine
35510 CESSON SEVIGNE, 35510
France

Website
klaxoon.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration / Chat Apps
• Unified Communications

Lenovo delivers a full portfolio of PCs and tablets, monitors, accessories, smartphones, smart home and smart collaboration solutions, augmented and virtual reality (AR/VR), commercial Internet of Things (IoT), software, services, and smart infrastructure data center solutions around the world. As organizations explore implementing hybrid work policies, it changes the way teams work, collaborate and make decisions. Understanding the challenges and the employee experience will be crucial in delivering the right tools and systems to continue to deliver the productivity and satisfaction that ensures an organization’s success. Lenovo’s ThinkSmart solutions transform how employees work and engage whether in or out of the office.

Address
8001 Development Dr.
Morrisville, North Carolina 27560
United States of America

Website
techtoday.lenovo.com/us/en/smart-collaboration

Social Networks

Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Room Systems

Lexair Electronics Sales Corporation is a global supplier of voice and video communication and collaboration technology, device endpoints and services. Founded in 1998, Lexair enables Fortune 500 companies and federal, state and local governments to strategically purchase, deploy and manage their voice and video communication infrastructure across their organizations. As a trusted Tier-1 supplier, Lexair partners with our customers to achieve their business goals in a highly customized and cost effective way. We supply and support customers who operate multiple facilities across the United States, or the world, ranging from 4 to more than 2000 site locations, plus WFH and hybrid populations, and employ 10,000 to over 400,000 employees. Lexair is a WBENC and WOSB certified woman-owned and operated business. Lexair has received recognition for "UC Softphone Delivery" and "Supplier Excellence" awards in 2015, 2017 & 2019 from The Boeing Company. Lexair was also recognized as the Poly (HP) "Federal Partner of the Year" in 2020 and has been named as a "Top Woman-Owned Business" in the U.S. and in N.C. by OmniKal.

Address
4807-B Koger Blvd.
Greensboro, North Carolina 27407
United States of America

Website
www.lexair.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Lightyear automates the procurement and management of enterprise telecom services while leveraging proprietary data to enable better, faster decision making. Lightyear consolidates all of your carrier agreements, providing a dashboard view into your telecom “system of record,” while automating inventory management, ticketing, and contract renewal shopping. And with more than 1,200 carrier integrations worldwide and the most powerful dataset in business telecom, Lightyear combines network and pricing intelligence to help you optimize vendor and solution selection.

Address
90 State Street, Suite 700
Albany, New York 12207
United States of America

Website
lightyear.ai

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Systems Integration Services / Consulting / VAR
• Text-based Messaging (email, IM)

Products

• Lightyear Telecom Procurement

  Automate telecom procurement from RFP through implementation for one site or hundreds — all backed by the industry’s most robust dataset. Configure an internet, WAN, colocation, or voice request for one site or hundreds in seconds using our network configuration questionnaire. Templatize network configurations for even easier RFP creation. With Lightyear, you leverage over 1,000 vendor integrations and the industry’s most current and robust dataset to receive the most exhaustive set of bids at the best prices every single time.

• Network Inventory Management

  Establish a Digital System of Record for Your Network. Automate telecom inventory management and establish a digital system of record for all your network services, continuously optimizing your service footprint and network operations. Lightyear will organize an accurate digital record of every network service, vendor, and cost in your footprint, providing you fingertip access to 25+ data points per service and custom visualizations of your network. Gain transparency into contract details such as end dates, notice periods, and price escalations, with continuous cost optimizations.

• Lightyear Bill Consolidation

  Remove the headache of telecom invoicing and payments across multiple vendors and services. With bill consolidation, all of your telecom services are invoiced on a single easy-to-understand monthly bill. Monthly reviews are conducted to ensure that you’re not overpaying for services, and granular cost details are maintained in your Network Inventory dashboard for review at any time. Pay one, simple monthly invoice and let Lightyear handle the rest.

Microsoft Corporation, an American multinational technology corporation headquartered in Redmond, Washington, is a global leader in software development and technology solutions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

Address
One Microsoft Way
Redmond, Washington 98052
United States of America

Website
www.microsoft.com/en-us

Products/Services Offered

• Audio Conferencing Services / Devices
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Video: Cloud-based Services

Products

• Microsoft Teams

Nectar provides testing, monitoring and management of your digital communications, We gather real-time call data starting from your PSTN or SIP environment, through platforms such as Avaya, Cisco, Genesys and Microsoft, all the way to your remote employee’s network and endpoints (including headsets). This year we're excited to include Swampfox Technologies in our booth! Our partnership is expanding as they are now including the rest of Nectar's Digital Experience Platform (DXP) as part of their managed services offering along with the ongoing use of Nectar’s CX Assurance that they use daily to monitor their customer’s IVR and Callback systems.

Address
366 N Broadway, Suite 201
Jericho, New York 11735
United States of America

Website
nectarcorp.com

Social Networks

Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• SIP-based Products / Session Border Controllers (SBCs)
• Team Collaboration / Chat Apps
• Unified Communications
• WebRTC

NexGen Virtual Office is like no other virtual platform on the market. Our revolutionary technology and innovative intuitive design delivers hybrid workforces what they have been missing. This all-in-one solution builds and manages hybrid communities with accountability. Our comprehensive business management platform encourages engagement through integrated tools and customized productivity features. The dropdown 3-D floor plans encourages spontaneous interactions among remote and in-office employees. Come work smarter with your workforce today with NexGen Virtual Office!

Address
2234 North Federal Highway #1034
Boca Raton, Florida 33431
United States of America

Website
www.nexgenvirtualoffice.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Products

• NexGen Virtual Webex

  NexGen Virtual Webex connects users from around the world in a virtual space that mimics the proximity of your typical brick and mortar office space. You can use the interactive virtual office maps to see who is “in” the office, leverage the easy one-click quick meet functionality to encourage spontaneous collaboration and cut back on schedule consuming meetings or chat box distraction.

• NexGen Virtual Office

  NexGen Virtual Office delivers remote team engagement through its countless digital interaction and productivity features. This all-in-one hybrid office platform encourages spontaneous interactions among remote and in-office team members without any outside platforms or third-party tools.

• NexGen Contact Solutions

  Our NexGen Contact Solutions Team offers cutting-edge Virtual Call Center technology. Our unparalleled expertise allows us to create comprehensive, sophisticated contact management programs for existing and emerging markets. We are committed to providing our client’s the very best contact solutions in the industry.

Rocware specializes in creating intelligent unified communication hardware and solutions that cater to various meeting spaces - from personal offices to corporate auditoriums. Our commitment to innovation is reflected in our AI-enabled devices that offer features like speaker body-tracking and auto-framing, ensuring that every interaction is as close to an in-person experience as possible. With a strong R&D foundation and a global presence, Rocware is dedicated to enhancing productivity and efficiency in today's hybrid work environments. Connect with us to learn how we can elevate your communication and collaboration.

Address
3/F,No.2,Honghui Industrial Park,Xin'an Street
Bao'an District, Guangdong 518000
China

Website
www.rocware.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Unified Communications
• Video: Cloud-based Services

Products

• RC841U 4K PTZ Camera

  Rocware RC841U 4K UHD Video PTZ Camera has Sony's 1/2.5 inch CMOS sensor with 4K quality at an impressive 30 fps. The horizontal angle is comfortable at 80.8° and has a 12X lossless optical zoom. Supports AI humanoid tracking and auto-framing so that you can choose to focus on individual or all team members. Everyone has a chance to be on the central stage.

• A10 Modular USB AI Microphone

  Rocware A10 Mic with speaker provides greater flexibility in huddle room configurations. The primary mic, with four built-in omnidirectional array mics + 2 expansion mics, is optimized for up to 10 meters. So whether people are seated at a table or standing, A10 Mic with 360° omnidirectional pickup, suppress noise, and cancel echo means everyone will be heard clearly.

• Rocware RC10 All-in-one 4K UHD USB Video Bar

  RC10 has a 1/2.5-inch, 8.51 megapixel high-quality UHD CMOS sensor, which can output 4K (3840x2160)@30fps Ultra high definition image, downward compatible with 1080P, 720P, and other resolutions. There are 2 significant differences between RC10 and other Videobars.

• Rocware RC310 Mini Video PTZ Camera

  The RC310 1080P HD Mini Video PTZ camera has a 120° vertical tilt angle, 340° horizontal pan angle, and 3x optical zoom. It is compact like a webcam but offers more professional and flexible control.

With a history of audio innovation since 1925, Shure has turned a passion for making great microphones and audio electronics into an obsession. Leveraging unique strengths in acoustics, wireless audio, networking, and signal processing, Shure products provide a seamless, transparent audio experience for AV conferencing applications. With a portfolio that now includes the complete audio signal chain from microphone to DSP to loudspeaker, Shure provides audio solutions for environments of all types, from small meeting rooms to large conference spaces, with unmatched ease of deployment, less complexity, and remote management. Complete the audio chain from one brand you can trust.

Address
5800 West Touhy Avenue
Niles, Illinois 60714
United States of America

Website
www.shure.com/conferencing

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies

Products

• MXA902 Integrated Conferencing Ceiling Array

  The first combination ceiling array microphone and loudspeaker for AV conferencing in small & medium spaces. With only one device to mount and one cable to connect, you’ll have cleaner, clearer sound faster than ever. Single Zone Automatic Coverage™ technology covers a 20 by 20 foot (6 by 6 meter) area while onboard IntelliMix® DSP delivers echo- and noise-free audio.

• MXW neXt 2 Wireless Microphone System

  The Microflex® Wireless neXt system is more than a wireless microphone. It’s an all-in-one audio solution for hybrid classrooms, training rooms, and lecture halls that provides superior audio for conferencing and presentations at the same time. Despite its comprehensive feature set, the MXW neXt system is easy to set up in minutes.

• MXA901 Conferencing Ceiling Array Microphone

  Our sleekest ceiling array microphone yet, the MXA901 provides superb AV conferencing audio in a discreet and stylish 13.5-inch round form factor that complements any interior design. Single Zone Automatic Coverage™ technology captures talkers clearly with no setup. Use one MXA901 in smaller rooms or multiple units in larger spaces. Onboard IntelliMix® DSP delivers echo- and noise-free audio, while next-generation array architecture ensures natural speech and enhanced directional pickup.

WX Technology Group is a Technology Advisory and Consulting firm with deep experience in delivering end-to-end solutions, cost savings initiatives, and cloud migrations. Thanks to an extensive partner ecosystem and team of industry experts, our clients benefit from real-time market and vendor insights, critical information, and unbiased recommendations across a broad array of technologies. By serving as an extension of their team, we empower business leaders to make informed decisions, immediately capitalize on emerging technologies, and spend more time engaging in strategic business initiatives and less on vetting and procuring technology services.

Address
69 MILK STREET, SUITE 300;
Westborough, Massachusetts 01581
United States of America

Website
wxtechnologygroup.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Voicemail / Unified Messaging
• WebRTC

Products

• Cynque

Yealink (Stock Code: 300628) is a global-leading provider of Unified Communication & Collaboration Solutions specialized in video conferencing, voice communications, and collaboration, dedicated to helping every person and organization embrace the power of "Easy Collaboration, High Productivity". With best-in-class quality, innovative technology, and user-friendly experiences, Yealink is one of the best providers in more than 140 countries and regions, ranks No.1 in the global market share of IP Phone, and is the Top 5 leader in the video conferencing market (Frost & Sullivan, 2021).

Address
NO.666 Hu’an Road Xiamen, Huli District 361009 China
Xiamen, Fujian 361009
China

Website
www.yealink.com

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Unified Communications
• Video: Desktop
• Video: Mobile
• Video: Room Systems

Products

• Yealink MeetingBoard

• BH70 Bluetooth Wireless Headset

• MVC S90

• MVC S60

• MeetingBar A20

The 46 Labs Orchestration platform provides IT leaders the only unified solution to manage & monitor their global connectivity. Carrier and vendor neutral, 46 Labs allows enterprises unmatched control over all their voice and data connectivity through a single dashboard.

Address
1701 N. Market Street
Dallas, Texas 75207
United States of America

Website
www.46Labs.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications

AVOXI delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with their customers. With unmatched depth and breadth of global coverage and virtual number types, and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI’s 5000+ clients are able to more effectively use voice to serve customers across geographic markets as part of a modern contact center approach. AVOXI’s global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible – anywhere and anytime.

Address
300 Galleria Parkway, Suite 1040
Atlanta, Georgia 30339
United States of America

Website
www.avoxi.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications

Helping organizations communicate through AV + UC since 1996, Continuant is here to co-pilot your communications journey to the cloud. With a rich history in all things telephony, we understand the importance of real time communication and the flexibility required to successfully migrate enterprises to the cloud. Whether you're needing to maintain your legacy system, migrate to the cloud, or needing some expert guidance on what's best for your organization, we're here to help. That's the Power of Choice.

Address
5050 20th St E
Tacoma, Washington 98424
United States of America

Website
www.continuant.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara's AI-based CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and a world-class Net Promoter Score (NPS), today's leading global brands trust Cyara every day to deliver customer smiles at scale.

Address
805 Veterans Blvd, Suite 105
Redwood City, California 94063
United States of America

Website
www.cyara.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• WebRTC

Products

• Cyara Pulse

  Your partner in monitoring live CX to ensure performance continuously meets customer expectations. Pulse monitors more than just technology, exploring deep into every layer of CX, assessing things like voice and audio quality, integrations, applications, and system handoffs. Pulse automatically delivers alerts, organized analytics, customizable dashboards and drill-down data generated from always-on, active monitoring.

• Cyara Voice Assure

  Voice Assure ensures your global contact numbers are operational with proactive and automated testing. It provides global phone number testing that enables you to understand and replicate your customers' calling experiences from across the globe. This visibility allows you to proactively, and accurately stay ahead of any issues that may arise before they negatively impact your customers.

• Cyara testRTC

  Your solution for WebRTC testing, monitoring and support capabilities built for the new generation of WebRTC-based communications applications. testRTC provides infrastructure monitoring, testing, support, troubleshooting and user monitoring to ensure your WebRTC applications are performing as you expect at all times.

• Cyara Botium

  Botium is the world's #1 conversational AI testing and training platform. Botium is an all-in-one automated quality assurance platform equipped with every functionality and test type required to optimize, maintain and monitor your voicebots and conversational AI.

• Cyara ResolveAX

  ResolveAX empowers cloud contact centers to see, track, manage and resolve issues that negatively impact live calls with customers through real-time agent environment monitoring. It runs in the background of agents workstations, passively monitoring live calls and the agents' environments. It collects real-time system performance data and shares this with your team, so that issues can be resolved before they impact your customers.

Since 2008, First Orion has transformed the phone call experience for businesses, carriers and consumers through its industry-leading communication branding and protection solutions. The global telecommunications solutions provider helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. First Orion also provides the industry’s most secure calling experience and best-in-class analytics for call program optimization. As the market leader in branded calling, First Orion is a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers. For more information, visit firstorion.com.

Address
520 N Main Street
North Little Rock, Arkansas 72114
United States of America

Website
firstorion.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security

Products

• Inform Branded Text Display

  People don’t trust unknown numbers. So when you don’t tell customers who’s calling, you struggle to connect, leaving customers frustrated and your business with added costs or even lost revenue. Build Customer Trust & Loyalty Protect Brand Reputation Increase Your ROI For companies serious about their bottom line and their brand reputation, INFORM branded calling makes a lasting impression that delivers results.

• Engage Branded Call Display

  Companies are solving the problem of unwanted calls with ENGAGE® Branded Graphic Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer satisfaction.

Part of HP's portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting; anywhere, anytime, every time. With Poly, you do more than just show up, you'll stand out. For more information visit www.Poly.com.

Address
1501 Page Mill Road
Palo Alto, California 94304
United States of America

Website
www.poly.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Mobile / Wireless Platform / Devices
• Security
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

IR is the leading global provider of observability solutions tailored for large enterprises within the unified communications and collaboration industries. IR's cutting-edge IR Collaborate software, powered by the Prognosis Platform, excels in monitoring, troubleshooting, and optimizing multi-vendor unified communication and collaboration environments. IR Collaborate simplifies intricate data streams, unveils actionable insights, and safeguards critical systems, ensuring seamless business continuity. Empowering more than 600 enterprises worldwide, IR Collaborate delivers end-to-end visibility, streamlines operations, minimizes downtime, and achieves cost savings. For more information, visit IR.com.

Address
4700 S. Syracuse Street, Suite 1000
Denver, Colorado 80237
United States of America

Website
www.ir.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Unified Communications

At Kings III, we have been providing complete, compliant, and affordable emergency phone solutions for elevators, poolside, stairwells, and parking areas for more than 30 years. As leaders in elevator code compliance and on-site life safety, our customers and partners confidently lean on us for our emergency communications expertise. Our all-inclusive solution includes equipment, installation, maintenance and 24/7 monitoring at our very own Emergency Dispatch Center for one low price. We are designed, assembled and supported in the USA.

Address
751 Canyon Dr, Suite 100
Coppell, Texas 75019
United States of America

Website
www.kingsiii.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Mobile / Wireless Platform / Devices

Products

• Skyline Cellular

  Cellular emergency phone solution for eliminating dedicated landlines to emergency devices.

• CabView

  Video and two-way text monitoring solution for new elevator code requirements.

• FirstNet Certified Devices

  Our M90 cellular dialer is FirstNet certified for emergency communications.

Klaxoon is the world's first all-in-one work collaboration experience platform that turns every interaction into a concrete business win. With 10 powerful visual collaboration tools, Klaxoon is a game-changer that empowers individuals to increase engagement, drive productivity, and shape an innovative workspace. Through its world-class integrations with popular tools like Microsoft, Google, Jira and Zapier, Klaxoon brings teams together, igniting creativity and delivering concrete results. Klaxoon enables thousands of users from over 7,500 corporations, NGOs, universities, and public administrations, as well as 15% of Fortune 500 companies. Klaxoon empowers a diverse range of organizations to enhance collaboration and improve productivity.

Address
3 Avenue Belle Fontaine
35510 CESSON SEVIGNE, 35510
France

Website
klaxoon.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• Team Collaboration / Chat Apps
• Unified Communications

Klearcom is the worlds leading Customer Call Path Testing platform, assisting global organizations with real-time contact center testing. Our AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue through the IVR and network to the agent, using a single test. Reduce the cost and risk of downtime on both speech and DTMF based IVR’s with Klearcom. Testing includes IVR call path, regression, load and live monitoring. Schedule a demo with us today, and find out first hand why the leading organizations of the world are switching to Klearcom. www.klearcom.com

Address
Waterford
Waterford, Waterford 38271
Ireland

Website
www.klearcom.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• WebRTC

Kurmi Software develops award-winning software solutions that automate, simplify, and reduce the administration cost and provisioning time of Unified Communications and Contact Center platforms (telephony, videoconferencing, email and messaging, plus other collaboration applications). Kurmi offers a powerful, user-centric software suite for simple, customizable, and ultra-scalable management of the market’s leading Unified Communications platforms (Avaya, Cisco, Microsoft, Zoom, and others). Founded in 2011, with offices in New York, Montreal, Berlin, Rennes, Paris and Dubai, Kurmi Software supports global enterprises with a network of certified partners around the world.

Address
60 Broad St, Suite 3502
New York, New York 10004
United States of America

Website
www.kurmi-software.com/en

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Lenovo delivers a full portfolio of PCs and tablets, monitors, accessories, smartphones, smart home and smart collaboration solutions, augmented and virtual reality (AR/VR), commercial Internet of Things (IoT), software, services, and smart infrastructure data center solutions around the world. As organizations explore implementing hybrid work policies, it changes the way teams work, collaborate and make decisions. Understanding the challenges and the employee experience will be crucial in delivering the right tools and systems to continue to deliver the productivity and satisfaction that ensures an organization’s success. Lenovo’s ThinkSmart solutions transform how employees work and engage whether in or out of the office.

Address
8001 Development Dr.
Morrisville, North Carolina 27560
United States of America

Website
techtoday.lenovo.com/us/en/smart-collaboration

Social Networks

Products/Services Offered

• AI / Analytics
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Room Systems

Lexair Electronics Sales Corporation is a global supplier of voice and video communication and collaboration technology, device endpoints and services. Founded in 1998, Lexair enables Fortune 500 companies and federal, state and local governments to strategically purchase, deploy and manage their voice and video communication infrastructure across their organizations. As a trusted Tier-1 supplier, Lexair partners with our customers to achieve their business goals in a highly customized and cost effective way. We supply and support customers who operate multiple facilities across the United States, or the world, ranging from 4 to more than 2000 site locations, plus WFH and hybrid populations, and employ 10,000 to over 400,000 employees. Lexair is a WBENC and WOSB certified woman-owned and operated business. Lexair has received recognition for "UC Softphone Delivery" and "Supplier Excellence" awards in 2015, 2017 & 2019 from The Boeing Company. Lexair was also recognized as the Poly (HP) "Federal Partner of the Year" in 2020 and has been named as a "Top Woman-Owned Business" in the U.S. and in N.C. by OmniKal.

Address
4807-B Koger Blvd.
Greensboro, North Carolina 27407
United States of America

Website
www.lexair.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Lightyear automates the procurement and management of enterprise telecom services while leveraging proprietary data to enable better, faster decision making. Lightyear consolidates all of your carrier agreements, providing a dashboard view into your telecom “system of record,” while automating inventory management, ticketing, and contract renewal shopping. And with more than 1,200 carrier integrations worldwide and the most powerful dataset in business telecom, Lightyear combines network and pricing intelligence to help you optimize vendor and solution selection.

Address
90 State Street, Suite 700
Albany, New York 12207
United States of America

Website
lightyear.ai

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Systems Integration Services / Consulting / VAR
• Text-based Messaging (email, IM)

Products

• Lightyear Telecom Procurement

  Automate telecom procurement from RFP through implementation for one site or hundreds — all backed by the industry’s most robust dataset. Configure an internet, WAN, colocation, or voice request for one site or hundreds in seconds using our network configuration questionnaire. Templatize network configurations for even easier RFP creation. With Lightyear, you leverage over 1,000 vendor integrations and the industry’s most current and robust dataset to receive the most exhaustive set of bids at the best prices every single time.

• Network Inventory Management

  Establish a Digital System of Record for Your Network. Automate telecom inventory management and establish a digital system of record for all your network services, continuously optimizing your service footprint and network operations. Lightyear will organize an accurate digital record of every network service, vendor, and cost in your footprint, providing you fingertip access to 25+ data points per service and custom visualizations of your network. Gain transparency into contract details such as end dates, notice periods, and price escalations, with continuous cost optimizations.

• Lightyear Bill Consolidation

  Remove the headache of telecom invoicing and payments across multiple vendors and services. With bill consolidation, all of your telecom services are invoiced on a single easy-to-understand monthly bill. Monthly reviews are conducted to ensure that you’re not overpaying for services, and granular cost details are maintained in your Network Inventory dashboard for review at any time. Pay one, simple monthly invoice and let Lightyear handle the rest.

livepro is the premium knowledge management solution trusted globally by contact centers. Designed with agents and customers in mind to deliver quick and easy answers, avoiding lengthy and confusing documents. With a feature-rich yet easy-to-use interface, livepro acts as a single source of truth that seamlessly integrates into your existing contact center toolkit. It delivers answers to the customer through any preferred communication channel. Reduce onboarding time, AHT (Average Handling Time), and improve compliance and customer satisfaction with the only knowledge management system with COPC Inc. approved technology provider status.

Address
1460 Broadway
New York, New York 10036
United States of America

Website
www.livepro.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications

Products

• livepro

  livepro Knowledge Management System

LogicVein specializes in advanced network management and configuration software, offering solutions like Net LineDancer and ThirdEye. These tools simplify network device management, configuration monitoring, and automation, reducing manual errors and enhancing efficiency. Net LineDancer, known for its ease of use and comprehensive NCCM capabilities, supports a wide range of devices and integrates seamlessly with existing systems. ThirdEye extends these capabilities with cloud readiness, performance monitoring, and a user-friendly dashboard for real-time insights. Together, they empower network engineers with smart automation and robust management features for any scale of network environments.

Address
Saginuma
Kawasaki Miyamae Ward, 216-0004
Japan

Website
www.logicvein.com

Social Networks

Products/Services Offered

• AI / Analytics
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Security

Products

• Netline Dancer

  Network Automation, Configuration Backup, Compliance, Auditing tool

• ThirdEye

  Monitoring, Alerting, Reporting, SNMP, Topology, Automation

We are industry experts! We started out in 1979 to create easy-to-use call reporting solutions that help companies solve their most complicated business challenges and we haven’t stopped since! Microcall is known as an innovator in Unified Call Analytics, and has provided the best product and the best support for the last 44 years.

Address
3700 Holcomb Bridge Rd
Peachtree Corners, Georgia 30092
United States of America

Website
www.microcall.com

Social Networks

Products/Services Offered

• AI / Analytics
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems

Products

• Microcall

  Microcall is one of the most widely used and recognized solutions on the market. Microcall captures data from any Voice Platform / Hosted Environment / Session Border Controllers / CUBE / Legacy Phone systems and provides active dashboards and meaningful reports that help businesses effectively manage voice operations, provide allocation of costs, detect potential toll fraud / emergency 911 alerts, increase employee productivity and ultimately reduce expenses. Microcall's real-time and historical reporting helps managers to make fast and informed business decision and includes advanced features, such as: Voice Traffic Analytics, Active Directory Integration, SIP Trunk Reporting, SBC/CUBE back-end traffic, Call Accounting, Emergency 911 Notification with Caller Identification, Unlimited Toll Fraud Instant Alerts, Gateway / Traffic Utilization, Equipment Inventory, Employee Productivity, Real-time Dashboards, Call Center/Agent Activity and much more. As an industry pioneer and leader for decades, we continue to develop and enhance the award-winning Microcall solution and every Microcall customer benefits from our strong industry knowledge and deep expertise gained from working with thousands of customers in every industry, across the globe.

NexGen Virtual Office is like no other virtual platform on the market. Our revolutionary technology and innovative intuitive design delivers hybrid workforces what they have been missing. This all-in-one solution builds and manages hybrid communities with accountability. Our comprehensive business management platform encourages engagement through integrated tools and customized productivity features. The dropdown 3-D floor plans encourages spontaneous interactions among remote and in-office employees. Come work smarter with your workforce today with NexGen Virtual Office!

Address
2234 North Federal Highway #1034
Boca Raton, Florida 33431
United States of America

Website
www.nexgenvirtualoffice.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

Products

• NexGen Virtual Webex

  NexGen Virtual Webex connects users from around the world in a virtual space that mimics the proximity of your typical brick and mortar office space. You can use the interactive virtual office maps to see who is “in” the office, leverage the easy one-click quick meet functionality to encourage spontaneous collaboration and cut back on schedule consuming meetings or chat box distraction.

• NexGen Virtual Office

  NexGen Virtual Office delivers remote team engagement through its countless digital interaction and productivity features. This all-in-one hybrid office platform encourages spontaneous interactions among remote and in-office team members without any outside platforms or third-party tools.

• NexGen Contact Solutions

  Our NexGen Contact Solutions Team offers cutting-edge Virtual Call Center technology. Our unparalleled expertise allows us to create comprehensive, sophisticated contact management programs for existing and emerging markets. We are committed to providing our client’s the very best contact solutions in the industry.

Focused solely on Contact Centers, Number Sentry is the Leading, Full-Service Telecom Carrier with Technology-Enabled Solutions that Give You�the Insight and Tailored Services needed to Immediately Increase your Customer Contact Rates. All of our solutions are designed to Increase Your Connect Rates by Eliminating Call Blocking and Spam Tagging and Optimizing Your Outbound Voice Call Delivery.

Address
3470 McClure Bridge Rd, Suite 2231
Duluth, Georgia 30096
United States of America

Website
numbersentry.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• SIP Trunking Services

Products

• Number Guard

  Call Labeling & Blocking Detection, Number Registration and Spam Tag Removal from your Outbound Calls! See Immediate carrier-by-carrier Labeling & Blocking results as you watch your Contact Rates improve. Then, our “Brand Scan” shows you how your calls are presented on a typical Consumers’ mobile phone… carrier-by-carrier Number Guard puts you on your way to Better Answers.

• Number Mapper

  Number Mapper further Improves Your Connect Rate by telling your Dialer to avoid Spam Tagged DIDs when calling specific Carriers. While your Spam Tags are being Remediated, you can still use that number when calling consumers who use other carriers where the number is still 'Clean'. With added features like LocalPOP™ Call Routing, Toll-Free Banding & DID Load Balancing, Number Mapper gets Better Connects on your Dialer Originated outbound calls.

• Number Shield

  Number Shield leverages our exclusive LocalPOP™ Analytics to drive your DID strategy to a deeper level by identifying exactly which Area Codes have the highest consumer POPulations in the places that you are calling …and precisely how many DIDs you need in each of your high impact calling destinations We Provide FREE DIDs in your High Volume Calling Destinations. You pay only for options like Basic Call Branding & Inbound Call Routing on your LocalPOP™ DIDs.

• Number Defender

  Number Defender delivers your calls over our one-of-a-kind advanced telecom network designed and built for the unique requirements of delivering calls for Contact Centers. Plus, our PureSIP™ Call Delivery Technology provides the highest level of End-to-End SIP Routes to ensure Stir/Shaken Delivery and Eliminates Intermediate Carriers Who May Block Your Calls And all this with Flat-rate, per call pricing for your outbound calls and No minimum monthly spend requirements, or early termination fees.

• Number Recon

  Number Recon lets you Know More About the Number your are about to call. Upload a list of consumer numbers to identify: - Mobile versus Landline numbers - Their Mobile Carrier - The Home City & State for that Number Number Recon let's you Know Telephone Number Information Before you Dial.

NUSO delivers SaaS cloud communication services via a proprietary CPaaS enablement platform supported by a fully redundant network in North America and Europe. The Company offers a diversified portfolio of business-focused Cloud Communications solutions. From carrier services to Unified Communications, SIP Trunking, and a host of integrations, including Microsoft Teams enablement, NUSO delivers a full stack of customizable communications services to organizations of all sizes. MSPs, IT managers, carrier customers and telecom resellers choose NUSO due to its White Glove support and the ease of doing business with a single provider. NUSO addresses multiple expanding markets selling enterprise–grade, as–a–service offerings via a robust network of channel partners and direct customers.

Address
6677 Delmar Blvd, Suite 300
University City, Missouri 63130
United States of America

Website
nuso.cloud

Social Networks

Products/Services Offered

• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP Trunking Services
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services

Products

• Contact Center as a Service – CCaaS

  NUSO’s cloud-based Contact Center as a Service – CCaaS provides the necessary tools for customer service teams without unnecessary complexity or costs. The solution is a solution certified for Microsoft Teams.

• Compliance Recorder

  Compliance recording the way you need it to be: SaaS, Cloud or on-Prem. The product is a solution certified for Microsoft Teams and integrated for Zoom.

• NUSOflex

  - NUSO’s Solution to Local, Inbound Voice Service Impairment

• NUSO Bridge for Microsoft Teams

  Unify all communications into Microsoft TeamsTM and add the reliable, resilient, and cost-effective Voice, Messaging, and Unified Communication features customers are used to into the world’s top business collaboration software.

• NUSO Bridge for Zoom

  Enjoy the high-quality, reliability, and cost-effective benefits of NUSO Cloud Communications in the Zoom Phone client

A single platform to keep your employees safe and your business compliant under Federal and State regulations—Including Kari's Law and RAY BAUM's Act. The quickest and easiest path to full compliance with FCC regulations, no matter how complex your requirements.

Address
155 North Lake Drive
Passadena, California 91101
United States of America

Website
www.redskye911.com

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems

SCB Global was founded in 2004 and is a leading Microsoft Teams integrator with global calling coverage in over 182 countries. Driven by the mission to redefine collaboration and business productivity through Microsoft Teams, SCB Global assists medium and large global enterprises to adopt Teams as the main business collaboration platform. Whether it is advanced global cloud calling, intuitive contact centre features or SMS functionality, OPTO by SCB Global delivers powerful communication and collaboration tools natively inside Teams and hosted in Microsoft Azure for a truly native experience.

Address
15333 North Pima Road, Suite 305
Scottsdale, Arizona 85260
United States of America

Website
scb-global.com/home

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Team Collaboration / Chat Apps
• Unified Communications

Products

• OPTOX

• OPTO4Teams

• OPTO4Contact

• OPTO4Edge

• OPTOShield

Slybroadcast is the ringless voicemail productivity tool that saves the day for busy, efficient professionals.

Address
1 Faneuil Hall Marketplace
Boston, Massachusetts 02109
United States of America

Website
www.slybroadcast.com

Products/Services Offered

• APIs / Integrated Communications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Text-based Messaging (email, IM)

Smarsh enables companies to transform oversight into foresight by surfacing business-critical signals in more than 80 digital communications channels. Regulated organizations of all sizes rely upon the Smarsh portfolio of cloud-native digital communications capture, retention, and oversight solutions to help them identify regulatory and reputational risks within their communications data before those risks become fines or headlinesTo discover more about the future of communications capture, archiving and oversight, visit www.smarsh.com. Smarsh serves a global client base spanning the top banks in North America, Europe, and Asia, along with leading brokerage firms, insurers, and registered investment advisors and U.S. state and local government agencies.

Address
851 SW 6th Ave, Suite 800
Portland, Oregon 97204
United States of America

Website
www.smarsh.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging

• Imagine significantly improving customer satisfaction and employee engagement in just days! • Solgari intelligently connects customers to the people and the help they need fast. • Powered by Microsoft AI, integrated within Teams and deployed from Azure in minutes. The Microsoft Teams AI Customer Engagement Solution from Solgari enables any Microsoft Teams user to become a Customer Service Champions

Address
20 Windsor Place, Pembroke Street Lower
Dublin 2, Dublin D02 PX73
Ireland

Website
www.solgari.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile

TeleMate develops vendor-neutral unified communications and collaboration monitoring and analytics platforms that empowers IT and business stakeholders across the digital workplace to operate smarter and faster. Platforms provide performance monitoring, troubleshooting details, and management oversight across distributed UC environments. TeleMate is the technology partner to support your cloud migration journey.

Address
3550 Engineering Drive, Suite 100
Peachtree Corners, Georgia 30092
United States of America

Website
www.telemate.net

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail / Unified Messaging

Products

• Predictive UC Analytics

  TeleMate’s Predictive platform is a vendor neutral solution that thoughtfully enables monitoring, analytics and reporting from a single and secure role-based access driven interface. The platform can be delivered as an on premise software solution or a secure cloud-based service. In instances by where additional deployment flexibility is required, hybrid and multi-tenant options are also available. Predictive has been engineered to facilitate maximum correlated visibility while reducing the number of compartmentalized 3rd party and UC&C manufacture’s monitoring, analytics and reporting applications.

• TeleMate Performance Agent

  TeleMate’s Performance Agent is an application component of the Predictive UC Platform that provides visibility and insight to UCaaS (unified communication as a service) offering for remote and hybrid workforces. Businesses recognize that communication, whether voice, video, contact center or meeting solutions, is crucial for success. Therefore, it is imperative to quickly and efficiently identify the source of performance degradation. Is the problem being caused due to poor performance in the home network, somewhere in the internet, or in the UCaaS offering itself? TeleMate’s Performance Agent helps by identifying the root cause of such issues. Supported UCaaS Providers Webex by Cisco Suite ( Meetings, Messaging, Calling, & Contact Center ) Microsoft Teams Zoom Ring Central NICE 8x8 Administrators can add additional services to meet evolving business needs, ensuring future- proof value.

TransNexus provides software for VoIP networks. Features include Fraud Control, TDoS and Robocall Prevention, Branded Calling and CDR Reporting.

Address
3715 Northside Parkway, Building 100 - Suite 500
Atlanta, Georgia 30327
United States of America

Website
transnexus.com

Social Networks

Products/Services Offered

• Communications Systems Management, Configuration & Troubleshooting

Products

• ClearIP

  Cloud based service for Branded Calling and Robocall Prevention

• NexOSS

  Branded Calling, Robocall Prevention and CDR Analytics.

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of experience across the world’s leading contact center technology platforms – plus in-house expertise in CX strategy, data and analytics, AI and more – TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Learn more at ttecdigital.com

Address
6312 S. Fiddler's Green Circle, Ste 100N
Greenwood Village, Colorado 80111
United States of America

Website
ttecdigital.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Unimax provides a UC and telecom Management Software Suite with tools for provisioning/deprovisioning, automated moves, adds, changes, and deletes (MACDs), phone number and DID management, help desk agent MACDs, employee self service MACDs, unified MACD administration, system migrations, and more for single and multi-vendor communication environments. Unimax’s software is compatible with UC and telecom systems from Cisco, Microsoft, Avaya, Zoom, OpenText (formerly AVST), Genesys, ServiceNow (and many ITSM platforms), and others.

Address
121 South 8th Street
Minneapolis, Minnesota 55402
United States of America

Website
www.unimax.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• Voicemail / Unified Messaging

Products

• 2nd Nature

  2nd Nature enables organizations and managed service proviers to unify hte provisioning and management of their various UC, PBX, voice messaging, and other critical business systems by providing a single, centralized management and administration interface. 2nd Nature was designed to help your UC, telecom, and IT teams spend less time navigating through the complex administration software that came with your systems and more time managing your communications responsibilities.

• LineOne

  LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets.

• HelpOne

  HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately change an employee’s voicemail password, phone PIN, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others without the assistance of overburdened voice engineers. Changes are immediate. No waiting. No work tickets. No hassle.

• NumberPro

  NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved, or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats.

• Automation

  Unimax offers automation solutions for workflows specific to your organization’s communications objectives. Our automated solutions reduce the time it takes to process workflows from days or weeks to seconds. Unimax’s automation solutions leverage our ability to synchronize data between UC, PBX and voicemail systems, directory systems (e.g. Microsoft Active Directory), IT service management software (e.g. ServiceNow), human resource software, enterprise resource planning applications (ERP), and other critical databases.

Variphy is the leading provider of call analytics and reporting for unified communications. With 20 years in the industry, Variphy offers robust integrations for Webex Calling, Zoom Phone, Microsoft Teams Phone, and Cisco’s UCM, UCCX, and CUBE. Variphy can help your compliance and IT teams track changes and resolve issues. With our advanced features, you can automate report delivery, find data quickly through a simple search, get visibility into call activity, and more. Whether your organization is on-premises, in the cloud, or considering migrating to a cloud calling environment, get the most out of your call data with Variphy.

Address
722 Old Jonas Hill Rd
Lafayette, California 94549
United States of America

Website
www.variphy.com/landing/enterprise-connect

Social Networks

Products/Services Offered

• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications

Products

• Variphy Reporting and Analytics for Webex Calling

• Variphy Reporting and Analytics for Microsoft Teams Phone

• Variphy Reporting and Analytics for Zoom Phone

• Variphy DN and DID Management

• Variphy As-Built Reporting

WX Technology Group is a Technology Advisory and Consulting firm with deep experience in delivering end-to-end solutions, cost savings initiatives, and cloud migrations. Thanks to an extensive partner ecosystem and team of industry experts, our clients benefit from real-time market and vendor insights, critical information, and unbiased recommendations across a broad array of technologies. By serving as an extension of their team, we empower business leaders to make informed decisions, immediately capitalize on emerging technologies, and spend more time engaging in strategic business initiatives and less on vetting and procuring technology services.

Address
69 MILK STREET, SUITE 300;
Westborough, Massachusetts 01581
United States of America

Website
wxtechnologygroup.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Voicemail / Unified Messaging
• WebRTC

Products

• Cynque

Amazon Web Services is the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management. Millions of customers worldwide—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

Address
410 Terry Ave North
Seattle, Washington 98109
United States of America

Website
aws.amazon.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps
• Video: Cloud-based Services

Products

• TBD

Amelia is one of the world’s largest privately held AI software companies and a global leader in Enterprise Conversational AI. The company’s technology is purpose-built to drive business-relevant results, which is why organizations across an array of industries trust Amelia to elevate customer engagement, empower employees and automate operations. Consistently recognized by third-party analyst firms as an AI market leader, Amelia has powered the voice- and chat-based operations of global Fortune 500 leaders including Telefónica, BBVA and BNP Paribas. With Amelia, go beyond chatting and beyond the competition. Amelia. Conversational AI That’s More Than Just Talk.

Address
17 State Street, 15th Floor
New York, New York 10004
United States of America

Website
amelia.ai

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Text-based Messaging (email, IM)

Products

• Amelia

  Amelia revolutionizes business process automation by enabling the creation of advanced virtual agents through Generative AI or analysis of real-world call or chat transcripts. Whether by defining required skills for a virtual agent, allowing Amelia to craft agents adept at human interaction, information gathering, and task completion, or by utilizing existing call or chat transcripts to generate self-service solutions, Amelia creates automation seamlessly.

• Amelia - Self-Service Automation

  By automating both simple and complex tasks, Amelia's virtual agents enable customers to resolve issues independently, reducing the volume of routine inquiries that reach live agents. This shift towards self-service not only streamlines customer interactions but also allows agents to focus on more complex, value-added conversations, significantly improving efficiency.

• Amelia - AI-Powered Routing

  Amelia employs advanced AI algorithms to analyze incoming inquiries in real time, ensuring that customers are directed to the most appropriate virtual or human agent based on the complexity of the query and the agent's expertise. This intelligent routing reduces wait times, optimizes agent workload, and enhances the customer experience by connecting them with the best available resource for their specific needs.

• Amelia - AI Agent Assistance

  Amelia assists live agents by providing them with real-time access to relevant information, knowledge articles, and suggested next best actions. This on-the-fly support empowers agents to offer more accurate, informed, and efficient service. Furthermore, by automating repetitive tasks on behalf of the agent, Amelia allows them to concentrate on delivering superior customer support, thus elevating the overall service level.

Why AT&T Business for Voice and Collaboration? Whether your team works on a different floor, across the country, or around the globe, distance doesn’t matter. They can collaborate as if sitting in the same room. Let our experts work with you to solve your voice and collaboration challenges and accelerate outcomes. Your business deserves the AT&T Business difference—a new standard for networking.

Address
208 South Akard Street
Dallas, Texas 75202
United States of America

Website
www.business.att.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications
• Internet of Things (IoT)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Team Collaboration / Chat Apps
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems

AudioCodes is a market leader in the design and development of advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications for service providers and enterprises. Its products are deployed globally in broadband, mobile, cable and enterprise networks. AudioCodes provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers (MSBRs), Session Border Controllers (SBCs), IP Phones, Media Servers, Value-Added Applications and Professional Services. AudioCodes underlying VoIPerfectHD™ voice technology leverages the company’s leadership in DSP, voice coding and voice processing technologies to deliver enhanced intelligibility and an improved end user voice communication experience. Visit our website: www.audiocodes.com.

Address
80 Kingsbridge Rd
Piscataway, New Jersey 08854
United States of America

Website
www.audiocodes.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Room Systems
• WebRTC

AVOXI delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with their customers. With unmatched depth and breadth of global coverage and virtual number types, and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI’s 5000+ clients are able to more effectively use voice to serve customers across geographic markets as part of a modern contact center approach. AVOXI’s global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible – anywhere and anytime.

Address
300 Galleria Parkway, Suite 1040
Atlanta, Georgia 30339
United States of America

Website
www.avoxi.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications

CallCabinet’s revolutionary compliance call recording solutions enable unrestricted business intelligence within any communications environment. CallCabinet’s cloud-native solutions are powered by next-gen AI and utilize specialized machine learning to deliver unparalleled business intelligence in real-time. We help advance business success with future-proof regulatory compliance, next-gen conversation analytics with custom business intelligence reporting, and quality assurance automation tools. Headquartered in Boca Raton, Florida, CallCabinet has regional offices in Australia, Germany, South Africa, and the United Kingdom.

Address
1900 Glades Rd, Suite 401
Boca Raton, Florida 33431
United States of America

Website
www.callcabinet.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Unified Communications

Products

• CallCabinet Core Recording

  Compliance for the customer that needs to record, store and playback calls. Includes advanced playback and tagging, unlimited Admin licenses, unlimited audio recording retention and compliance sharing. (Priced per user, per month)

• CallCabinet Advanced Recording

  Compliant contact center and CX features. Includes Core Recording features, plus screen capture or recording, manual PCI DSS redaction, QA and agent evaluation tools and unlimited Quality Assurance Licenses. (Priced per user, per month)

• CallCabinet Standard Analytics

  Includes Core and Advanced Recording features, plus detailed voice analysis, automated PCI redaction, transcription, sentiment and emotion analysis, and comprehensive, out-of-the-box dashboard reports. (Priced per user, per month) Requires Standard Analytics Installation and Configuration (cco-aai-201).

• CallCabinet Advanced Analytics

  Includes Standard Analytics features, plus AI data analysis of multiple data sources (eMail, Chat, and Social Media), expanded out-of-the-box business intelligence dashboard reporting, multi-language transcription, automated email summary reports and notifications, and a monthly consultation with dedicated CallCabinet data scientist. (Priced per user, per month). Requires Advanced Analytics Installation and Configuration (cco-bir-201).

Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. CallMiner is the global leader in conversation analytics to drive business performance improvement.

Address
200 West Street
Waltham, Massachusetts 02451
United States of America

Website
www.callminer.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

• RealTime

  CallMiner RealTime automatically notifies agents or supervisors based on customer interaction indicators. Customer behaviors are uncovered and used to drive action while a call is in progress to alter the course of an interaction and improve outcomes.

• Analyze

  Harness AI and ML to automatically uncover insights from 100% of your interactions in the contact center and beyond to deliver new understanding of your customers. Improve your business and turn customers into advocates with CallMiner Analyze.

• Coach

  CallMiner Coach aggregates insights from conversations, identifying which individuals are effective based on customized manual or automated scoring criteria. By deeply understanding agent and customer interactions, supervisors can identify performance trends, target behavior for guidance or reinforcement, and create a persistent culture of improvement.

• Record

  The recorder is the foundation of any quality management or compliance-driven program. CallMiner Record is a full-featured recorder delivering live monitoring and instantaneous playback using features like high-quality stereo to drive improved transcription and analytics.

• Redact

  Many contact centers are required to keep audio and text-based communication data, but personal information is at risk due to lack of redaction or manual pause-and-resume recording failures. CallMiner Redact ensures you can meet security and compliance standards by automatically removing sensitive customer data.

Clearspan™ is an innovative communication and collaboration company that delivers superior client experiences and operational efficiency at scale. We help service providers and large organizations transform the way people work and the way administrators provision, manage, and support.

Address
5360 Legacy Drive
Plano, Texas 75024
United States of America

Website
www.clearspan.cloud

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Voicemail / Unified Messaging

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.

Address
535 Mission St 14th Floor
San Francisco, California 94105
United States of America

Website
www.cognigy.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications

CommunityWFM provides a modern and simplified approach to workforce management technology for contact centers around the world. With two product versions, Enterprise and Essentials, CommunityWFM leverages sophisticated automation across forecasting, scheduling, intraday management, adherence monitoring, and more to create a comprehensive workforce management software solution.

Address
3400 Waterview Parkway #325
Richardson, Texas 75080
United States of America

Website
www.communitywfm.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications

Products

• Enterprise

  The CommunityWFM Enterprise workforce management solution was created by industry experts with a core focus to help larger contact centers boost productivity and control costs.

• Essentials

  The CommunityWFM Essentials solution was built because of the need for a small business to manage their contact center workforce like a large organization so they can ensure the bottom line remains healthy.

Helping organizations communicate through AV + UC since 1996, Continuant is here to co-pilot your communications journey to the cloud. With a rich history in all things telephony, we understand the importance of real time communication and the flexibility required to successfully migrate enterprises to the cloud. Whether you're needing to maintain your legacy system, migrate to the cloud, or needing some expert guidance on what's best for your organization, we're here to help. That's the Power of Choice.

Address
5050 20th St E
Tacoma, Washington 98424
United States of America

Website
www.continuant.com

Social Networks

Products/Services Offered

• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• E-911 / Emergency Systems
• Internet of Things (IoT)
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Security
• SIP-based Products / Session Border Controllers (SBCs)
• SIP Trunking Services
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

The CPaaS Acceleration Alliance (CPaaSAA) is accelerating growth and adoption of communications platforms. We bring together CPaaS platform and service providers, enablers, technology vendors, sales partners, advisory partners, industry experts and media to collaborate for mutual success and growth. We help build the strategies, partnerships and best practices that will power the CPaaS industry from $16B in 2022 to $100B+ by 2030. We are the global Alliance for the CPaaS industry.

Address
Bronckhorststraat 5 H
Amsterdam, 1071 WL
Netherlands

Website
www.cpaasaa.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• Internet of Things (IoT)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Systems Integration Services / Consulting / VAR
• Team Collaboration / Chat Apps
• Text-based Messaging (email, IM)
• Unified Communications

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara's AI-based CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and a world-class Net Promoter Score (NPS), today's leading global brands trust Cyara every day to deliver customer smiles at scale.

Address
805 Veterans Blvd, Suite 105
Redwood City, California 94063
United States of America

Website
www.cyara.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications
• WebRTC

Products

• Cyara Pulse

  Your partner in monitoring live CX to ensure performance continuously meets customer expectations. Pulse monitors more than just technology, exploring deep into every layer of CX, assessing things like voice and audio quality, integrations, applications, and system handoffs. Pulse automatically delivers alerts, organized analytics, customizable dashboards and drill-down data generated from always-on, active monitoring.

• Cyara Voice Assure

  Voice Assure ensures your global contact numbers are operational with proactive and automated testing. It provides global phone number testing that enables you to understand and replicate your customers' calling experiences from across the globe. This visibility allows you to proactively, and accurately stay ahead of any issues that may arise before they negatively impact your customers.

• Cyara testRTC

  Your solution for WebRTC testing, monitoring and support capabilities built for the new generation of WebRTC-based communications applications. testRTC provides infrastructure monitoring, testing, support, troubleshooting and user monitoring to ensure your WebRTC applications are performing as you expect at all times.

• Cyara Botium

  Botium is the world's #1 conversational AI testing and training platform. Botium is an all-in-one automated quality assurance platform equipped with every functionality and test type required to optimize, maintain and monitor your voicebots and conversational AI.

• Cyara ResolveAX

  ResolveAX empowers cloud contact centers to see, track, manage and resolve issues that negatively impact live calls with customers through real-time agent environment monitoring. It runs in the background of agents workstations, passively monitoring live calls and the agents' environments. It collects real-time system performance data and shares this with your team, so that issues can be resolved before they impact your customers.

eGain Knowledge Hub automates and orchestrates customer engagement across touch points. Powered by AI and analytics, our secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation. Visit www.egain.com for more info.

Address
1252 Borregas Avenue
Sunnyvale, California 94089
United States of America

Website
www.egain.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Unified Communications

Products

• eGain Knowledge Hub

  Rated #1 by analysts, the eGain Knowledge Hub is a comprehensive knowledge management solution that improves customer service and empowers employees–agents, knowledge authors, and operations managers.

• eGain Conversation Hub

  Rated #1 by Gartner and Forrester for digital customer engagement, the eGain Conversation Hub enables businesses to engage customers in a personalized, proactive, and intelligent manner across digital touchpoints, while integrating out of the box with telephony. Infused with contextual knowledge and AI-powered guidance from the eGain Knowledge Hub and informed by insights from the eGain Analytics Hub, the Conversation Hub includes virtual assistance, self-service, and a digital-first omnichannel advisor desktop that supports the broadest array of interaction channels, while providing a 360-degree view of customer interactions and transactions to the agent.

• eGain Analytics Hub

  eGain Analytics Hub makes it easy to measure and manage omnichannel contact center operations. Create informative reports, data visualizations, and dashboards effortlessly. Take optimization to the next level by slicing and dicing data any which way you want.

• eGain AssistGPT

  An integral part of the eGain Knowledge Hub™ and powered by Generative AI out of the box, eGain AssistGPT™ is a comprehensive no-code solution that helps automate knowledge creation, omnichannel delivery, and optimization. It helps customers find answers in their journeys and contact center agents, knowledge authors, and business analysts in the flow of their work.

Elev?o, a Workforce Optimization software provider, simplifies contact center challenges. Our mission is to elevate every encounter with easy-to-deploy software, including Workforce Management, Automated Quality Management, and Compliance. With deployment flexibility, a consistent 90+ NPS, and over 20 years of positively impacting contact centers, with a focus on Cisco integrations.

Address
810 Crescent Centre Drive
Franklin, Tennessee 37067
United States of America

Website
www.eleveo.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
• Team Collaboration / Chat Apps

Products

• Workforce Management

  Eleveo WFM helps ensure the right number of agents with the right skills are in the right seats at the right time, even if your agents work remotely, enhancing both customer satisfaction and agent performance.

• Automated Quality Management

  Elev?o Automated Quality Management offers comprehensive evaluation of contact center calls, ensuring compliance, enhancing customer satisfaction, facilitating agent training, and providing legal protection. Through its advanced speech recognition technology, it delivers actionable insights from every interaction, particularly beneficial for organizations operating in heavily regulated sectors such as healthcare, finance, and government.

• Call Recording

  Eleveo's call recording tools are essential for contact centers to comply with state, federal and industry regulations guarding the sensitive financial information of customers and, in the case of healthcare patients their health information.

• Speech Analytics

  Elev?o Speech Analytics transforms agent-customer phone interactions into actionable insights by analyzing voice characteristics, silence, keywords, and conversational dynamics, empowering decision-makers with comprehensive visibility into 100% of calls to interpret attitudes, assess agent aptitudes, and uncover process efficiencies and trends, regardless of call center scale or daily interaction volume.

Since 2008, First Orion has transformed the phone call experience for businesses, carriers and consumers through its industry-leading communication branding and protection solutions. The global telecommunications solutions provider helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. First Orion also provides the industry’s most secure calling experience and best-in-class analytics for call program optimization. As the market leader in branded calling, First Orion is a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers. For more information, visit firstorion.com.

Address
520 N Main Street
North Little Rock, Arkansas 72114
United States of America

Website
firstorion.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Internet of Things (IoT)
• Mobile / Wireless Platform / Devices
• Mobile / Wireless Services
• Security

Products

• Inform Branded Text Display

  People don’t trust unknown numbers. So when you don’t tell customers who’s calling, you struggle to connect, leaving customers frustrated and your business with added costs or even lost revenue. Build Customer Trust & Loyalty Protect Brand Reputation Increase Your ROI For companies serious about their bottom line and their brand reputation, INFORM branded calling makes a lasting impression that delivers results.

• Engage Branded Call Display

  Companies are solving the problem of unwanted calls with ENGAGE® Branded Graphic Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer satisfaction.

Fusion Connect is a next-generation managed communications service provider (MCSP) and Microsoft Cloud Solution Provider (CSP) enabling mid-market and enterprise businesses to connect people and applications globally. We tailor our highly available cloud communication and connectivity services to meet the unique needs of our clients. Our services are backed by the industry’s most comprehensive service guarantee, which includes on-time installation and 100% availability for next-generation services. For more information, go to www.fusionconnect.com or call +1-888-301-1721.

Address
210 Interstate North Parkway, Suite 200
Atlanta, Georgia 30339
United States of America

Website
www.fusionconnect.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Team Collaboration / Chat Apps
• Unified Communications

Products

• Microsoft Teams Calling Services

  Microsoft Teams Calling Services This service allows you to easily turn Teams into a complete business phone system backed by Fusion Connect's comprehensive service guarantees, including on-time installation and 100% availability for UCaaS services. You can make calls on any device, including PCs, smart phones, tablets, and Teams-enabled desk phones.

• Microsoft Cloud Solutions Provider

  Microsoft Cloud Solutions Provider As a Microsoft Cloud Solution Provider (CSP), Fusion Connect accelerates digital transformation by unlocking the power of Microsoft and the cloud. In addition, we can provide more flexible licensing and billing options, and real-time Tier 1 support for Microsoft 365.

• Microsoft Consulting Services

  Our services cover a broad range of customer needs. Whether you need to assess your current Microsoft licensing, implement Microsoft Teams Calling services, or migrate your Microsoft tenant due to a merger or acquisition, we have a team of certified consultants ready to make this happen without impacting your business operations.

• Microsoft 365

  The mobile workforce demands robust connectivity and access to sophisticated apps and services on any device. The comprehensive features in Microsoft 365, combined with Fusion Connect’s connectivity and security services, create the powerful solution today’s business users need to keep up with the demands of a digital world.

• Contact Center

  As your CCaaS provider, Fusion Connect enables a truly omnichannel customer experience. We offer a comprehensive package of communications services, including Unified Communications as a Service (UCaaS). Fusion Connect designs your CCaaS platform around your organization’s use cases. We factor in your technical and business needs to optimize costs and performance. Delivering multiple solutions: from a base-level Professional platform to an Advanced solution that gives world-class performance.

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Address
1302 El Camino Real
Menlo Park, California 94025
United States of America

Website
www.genesys.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Contact Center Systems / Applications
• IP PBXs / IP Telephony / Desk Phones
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Mobile / Wireless Services
• Unified Communications
• Voicemail / Unified Messaging
• WebRTC

Products

• Genesys Cloud™

  Genesys Cloud™ unifies customer and agent experiences across phone, email, chat, text and social channels through AI-Powered Experience Orchestration. Agents can oversee customer experiences and workforce engagement management (WEM) with ease. Let artificial intelligence (AI) liberate agents from routine tasks and leverage your data to provide essential insights with a composable and future-proof platform

• Pointillist®

  Global organizations depend on the Pointillist® Customer Journey Management Platform to transform data from billions of customer interactions per day into journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub allows you to create a single customer view across data from various sources, including CRM solutions, web clickstream, email, contact center, IVR, Voice of the Customer and customer feedback management. Streamline customer data integration using the Pointillist Agile Data Fusion methodology. Start with your most vital data sources and then incrementally expand your scope. As data flows into the platform, it resolves customer identities across sources in real time, minimizing data preparation.

• Exceed.ai by Genesys

  When it comes to AI-driven interactions, customers expect a human-like experience. Exceed.ai by Genesys creates seamless, two-way customer interactions. Using natural language processing, you can automate time-consuming tasks, such as lead engagement, qualification and more. This helps you scale the customer support you can provide — and the pipeline you can create — without overloading your existing workforce.

Hammer provides scalable, on-demand, automated end-to-end testing and monitoring solutions across voice and digital self-services customer service journeys for contact center systems. Designed to reduce operational risk and costs, and drive service innovation, Hammer quickly pinpoints performance issues and defects that impact CX during the lifecycle of customer interactions. Whether that's supporting next-gen CCaaS technologies, migration to the cloud or an alternative contact center platform.

Address
600 Technology Park Drive, Suite 100
Billerica, Massachusetts 01821
United States of America

Website
www.hammer.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications
• Managed / Hosted / Cloud Communications Services (UCaaS)

Products

• Hammer Cloud Platform

  Hammer Cloud Platform is a comprehensive, test automation platform that integrates functional, regression, systems integration, performance, and customer experience testing/monitoring into an intuitive, software-as-a-service (SaaS) solution. With Hammer Cloud Platform, cross-functional teams can create, schedule and execute QA test cases, deploy large-scale tests, and run ongoing test scenarios in production environments. Teams can quickly migrate test cases between applications and facilitate workflow efficiencies. Our open APIs allow for integration with configuration management, bug tracking, inventory tracking, and other systems.?

• Hammer On-Demand QA

  With an easy-to-use graphical interface, powerful automated testing capability and comprehensive report capabilities, Hammer On-Demand Quality Assurance Testing is helping some of the world’s leading contact centers transform their quality assurance testing process.? It is now possible to conduct on-demand and frequent performance testing for new IVR application releases, recurring voice infrastructure operating systems, quarterly upgrades of telephony component upgrades – and much, much more.

• Hammer On-Demand Performance

  Hammer On-Demand Performance Testing ensures minimum service disruption by carrying out rapid automated and comprehensive testing for any scenario. From IVR application updates, quarterly voice infrastructure updates, last-minute changes in opening hours or unexpected customer demand, you can quickly simulate scenarios and fix issues before they cause disruption.

• VoiceWatch

  VoiceWatch is a full-featured, proactive monitoring solution by Hammer. VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by emulating real-world customer interactions around the clock. When a customer-impacting event is detected, VoiceWatch records it and pinpoints where it occurred. Operations teams are alerted via SMS or email, enabling them to quickly identify the root cause and analyze its impact.

• Hammer Edge

  Hammer Edge offers complete transparency into agent and workforce experience and system performance with a multi-perspective test measurement approach that provides visibility into network, application, and system health across your entire agent population. The solution securely assesses critical IT and technology services needed to support agent productivity and performance. Hammer Edge measures, scores, augments, and visualizes this data as experience scores that contact center leaders can use to resolve issues faster and enhance the productivity, availability, health, and performance of your CX environment.

HoduSoft is a leading provider of communication software, we empower businesses worldwide to enhance customer experiences, streamline operations, and drive growth. With our flagship products like HoduCC (Contact Center Software) and HoduPBX (IP PBX Software), we offer cutting-edge solutions tailored to meet the diverse needs of modern enterprises. Whether you're a small startup or a large corporation, we have the tools and expertise to transform your communication infrastructure. Our mission is simple: to help businesses thrive in the digital age by providing reliable, scalable, and feature-rich communication solutions. From advanced call center functionalities to seamless collaboration tools, we're here to support your business every step of the way.

Address
1403/04, Shilp Epitome, near Infostretch., behind Rajpath Rangoli Road
Ahmedabad, Gujarat 380054
India

Website
www.hodusoft.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications
• Internet of Things (IoT)
• Managed / Hosted / Cloud Communications Services (UCaaS)
• Unified Communications

Products

• HoduCC Omnichannel CX Suite

  Introducing advanced HoduCC- Omnichannel CX Suite to elevate your customer experience strategy. It provides a cutting-edge platform that seamlessly integrates voice, chat, email, social media, and various other channels to deliver a unified and personalized experience. Stay ahead in the competitive market with this versatile solution tailored for modern businesses. HoduSoft’s Omnichannel CX Suite isn’t just about managing contacts; it’s about understanding and enhancing the entire customer journey across multiple touchpoints. This suite integrates customer interactions across various channels, resulting in a unified and consistent experience. Moreover, our CX Suite allows users to “Pay only for what they need.” With HoduCC Omnichannel CX Suite, you have the flexibility to tailor your solution to match your specific requirements. No unnecessary features, no inflated costs – just a customized, cost-effective solution that aligns perfectly with your business needs.

• HoduPBX

  HoduPBX is one of the best IP PBX software for businesses of all types and sizes. It is crafted carefully to meet the specific needs of every business. Some of the key reasons why you must choose HoduPBX include: Provide hosted services to your customers by installing HoduPBX on premises or over cloud. Both single tenant and multi-tenant users can reap the benefits of VoIP PBX software and take their business to the next level. hodusoft_img hodusoft_img hodusoft_img hodusoft_img hodusoft_img hodusoft_img hodusoft_img hodusoft_img hodusoft_img hodusoft_img hodusoft_img With HoduPBX software, users can have easy access to various advanced features like inbound and outbound dialing, call forwarding, IVR system, auto attendants, and many more. It provides real-time analytics & reports to help businesses make informed decisions. It grows with your business, adapting to changing communication needs. This single-tenant and multi-tenant IP PBX software can be customized as per the user’s needs to ingrain what they want from their IP PBX software. It facilitates Least Cost Routing. Users can enjoy the benefits of HoduPBX software and its features at an unbelievable price tag. Access top-notch customer support, ensuring uninterrupted service and peace of mind. It provides an intuitive interface, simplifying communication for all users. The software allows easy integrations with CRM and Payment Gateway

Part of HP's portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting; anywhere, anytime, every time. With Poly, you do more than just show up, you'll stand out. For more information visit www.Poly.com.

Address
1501 Page Mill Road
Palo Alto, California 94304
United States of America

Website
www.poly.com

Social Networks

Products/Services Offered

• AI / Analytics
• APIs / Integrated Communications
• Audio Conferencing Services / Devices
• A / V Meeting Room Technologies
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Mobile / Wireless Platform / Devices
• Security
• Team Collaboration / Chat Apps
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• Video: Room Systems
• Voicemail / Unified Messaging

IR is the leading global provider of observability solutions tailored for large enterprises within the unified communications and collaboration industries. IR's cutting-edge IR Collaborate software, powered by the Prognosis Platform, excels in monitoring, troubleshooting, and optimizing multi-vendor unified communication and collaboration environments. IR Collaborate simplifies intricate data streams, unveils actionable insights, and safeguards critical systems, ensuring seamless business continuity. Empowering more than 600 enterprises worldwide, IR Collaborate delivers end-to-end visibility, streamlines operations, minimizes downtime, and achieves cost savings. For more information, visit IR.com.

Address
4700 S. Syracuse Street, Suite 1000
Denver, Colorado 80237
United States of America

Website
www.ir.com

Social Networks

Products/Services Offered

• AI / Analytics
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• IP PBXs / IP Telephony / Desk Phones
• Unified Communications

Kaleyra, a Tata Communications Company, is a global CPaaS providing mobile communication services to enterprises worldwide. Through its proprietary platform and robust APIs, Kaleyra manages multi-channel integrated communication services, consisting of messaging, rich messaging and instant messaging, video, push notifications, e-mail, voice services, and chatbots. Kaleyra's technology makes it possible to safely and securely manage billions of messages monthly with over 1,600 operator connections in 190+ countries, including tier-1 connectivity to all major US carriers. For more information, please visit www.kaleyra.com.

Address
1040 Crown Pointe Pkwy, Suite #540
Atlanta, Georgia 30338
United States of America

Website
www.kaleyra.com

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Text-based Messaging (email, IM)
• Unified Communications
• Video: Cloud-based Services
• Video: Desktop
• Video: Mobile
• WebRTC

Klearcom is the worlds leading Customer Call Path Testing platform, assisting global organizations with real-time contact center testing. Our AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue through the IVR and network to the agent, using a single test. Reduce the cost and risk of downtime on both speech and DTMF based IVR’s with Klearcom. Testing includes IVR call path, regression, load and live monitoring. Schedule a demo with us today, and find out first hand why the leading organizations of the world are switching to Klearcom. www.klearcom.com

Address
Waterford
Waterford, Waterford 38271
Ireland

Website
www.klearcom.com

Social Networks

Products/Services Offered

• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• WebRTC

Kurmi Software develops award-winning software solutions that automate, simplify, and reduce the administration cost and provisioning time of Unified Communications and Contact Center platforms (telephony, videoconferencing, email and messaging, plus other collaboration applications). Kurmi offers a powerful, user-centric software suite for simple, customizable, and ultra-scalable management of the market’s leading Unified Communications platforms (Avaya, Cisco, Microsoft, Zoom, and others). Founded in 2011, with offices in New York, Montreal, Berlin, Rennes, Paris and Dubai, Kurmi Software supports global enterprises with a network of certified partners around the world.

Address
60 Broad St, Suite 3502
New York, New York 10004
United States of America

Website
www.kurmi-software.com/en

Social Networks

Products/Services Offered

• APIs / Integrated Communications
• Contact Center Systems / Applications
• Communications Systems Management, Configuration & Troubleshooting
• Unified Communications